20221223_Veolia to Staff Attachment - Response to No. 146.pdf

VEO-W-22-02 DR IPUC 146 Page 1 of 1
VEOLIA WATER IDAHO, INC. CASE VEO-W-22-02 THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Cary REQUEST NO. 146:
Please provide copies of the following Company documents:
a. Initial Notice to Terminate
b. Final Notice of lntent to Terminate Service
c. Notice of Procedure for Reconnecting Service left at the premises following disconnection of
service (door tag or notice, if used).

RESPONSE NO. 146:
Please see Attachment 1 for Initial Termination Notice, Attachment 2 for Final Notice
and Attachment 3 for Termination Door Tag.

VEO-W-22-02
IPUC DR 146 Attachment 1 Page 1 of 2
VEO-W-22-02
IPUC DR 146 Attachment 1 Page 2 of 2
VEO-W-22-02
IPUC DR 146 Attachment 2 Page 1 of 2
VEO-W-22-02
IPUC DR 146 Attachment 2 Page 2 of 2
TERMINATION
NOTICE
Your water service has been terminated due to
nonpayment.

To reinstate service, the past due bill will need to
be paid or suitable payment arrangements made.

Fee-free payment options include:
• mywater.veolia.us
• Direct debit through e-pay
• Go to any Western Union location
or call 1-888-608-6690

If you pay online or with Western Union,
please call our office with your payment
confirmation number. Failure to call will delay
restoration of your water service.

If you need to make a payment arrangement,
please call Veolia Customer Service, 208-362-7304.

If you are a new occupant and have not contacted our
office to take responsibility for the water service, please
call our office at 208-362-7304.

In accordance with IPUC rules, if a member of your
household is seriously ill or there is a medical emergency,
Veolia will postpone termination of service for thirty (30)
days. A written certification is required from a licensed
physician or public health official.

If after contacting the company you remain unsatisfied,
you may file a complaint with the IPUC at 208-334-0369.

If service is shut off, a $20 reconnect fee will be added
to the unpaid balance if service is restored during
regular business hours. (For afterhours, weekends or
holidays, a $30 reconnect fee will be assessed.)

Termination Date
TerminationNotice.Hanger.108313.qxp_Layout 1 7/14/22 9:52 AM Page 1
VEO-W-22-02
IPUC DR 146 Attachment 3
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