20221223_Veolia to Staff Attachment - Response to No. 144.pdf

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VEOLIA WATER IDAHO, INC. CASE VEO-W-22-02
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Cary

REQUEST NO. 144:
Please provide a copy of the Summary of Rules provided to customers. Please provide an
explanation of how and when it is sent.

RESPONSE NO. 144:
The Company’s rules & regulations bill insert is shared annually with customers, mailed
generally in January and February or as the Company’s rates or rules change as the result of a
general rate case. These notices are mailed to customers with their paper bill or delivered
electronically for customers who opt in to receiving electronic bills and electronic notices.
Please see Attachment 1 through 3 of the Company’s rules & regulations inserts.
During 2022, customers received one of three rules & regulation bill inserts due to the
acquisition of Eagle Water Company and the different rates and bill frequencies that apply to those
customers.
Former Eagle Water Company customers who were part of the acquisition and will have
their rates phased in over time, received Attachment 1.
Customers that are new to the Eagle Water area that are billed full Veolia rates at a monthly interval
received Attachment 2.
Veolia customers who are billed bi-monthly received Attachment 3.
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