20221026Veolia to Staff Attachment - Response to No. 15.pdf

VEO-W-22-02IPUC DR 15
Attachment 1
Page 1 of 1
Line Bus Journal ID Journal Date Journal Header Descr Account AccountDescr Dept Monetary Amount Journal Line Description Voucher ID Invoice Number Invoice Date Supplier Name Voucher Line Descr
00060 AP00220466 6/22/2021 Accounts Payable Vouchers 50651660 Advertising Exp-A&G 405 5,840.00$ DRAPER ASSOCIATES INC 00123028 12283 6/18/2021 DRAPER ASSOCIATES INC RULES & REGULATIONS FOLDERS
EXCLUDED
General Metered Service
SUEZ bills each current customer every two (2)
months. There are two components to your water bill: a bi-monthly Customer Charge based on the size of
the meter as shown below and the Volume Charge for
consumption determined by the meter reading. The
Customer Charge will only change if the meter size is
increased or decreased. The Volume Charge is applied to each 100 cubic feet (1 CCF) of water used.*
Meter Size ....................................Customer Charge
3/4” and smaller .............................$21.88
1” ..................................................$27.97
1-1/4” – 1-1/2” ...............................$47.84(or multiple meters of equivalent capacity)
2” ...................................................$74.23
3” ...................................................$144.82
4” ...................................................$270.18
6” ...................................................$451.048” ...................................................$589.58
10” .................................................$840.19
*(100 cubic feet = approximately 748 gallons)
Volume Charges are seasonal. One rate is charged
during the summer season and one during the winter season. The summer season is May 1 through
September 30. The rates are:
Winter Summer
$1.5208 per CCF $1.5208 for 1st 3 CCF
$1.9254 above 3 CCFFor example:
If there is a 3/4” meter and the billing states the
consumption is 18 CCF, the usage during the last two
month billing period was 1,800 cubic feet. The bill would
include the customer charge for a 3/4” meter plus the volume charge per 100 cubic feet. The billing would be
calculated as follows:
Winter
Customer charge = $21.88
18 CCF @ $1.5208 = $27.37Total = $49.25 Summer
Customer charge = $21.88
3 CCF @ $1.5208 = $ 4.56
15 CCF @ $1.9254 = $28.88Total = $55.32
(These total charges do not include taxes, state fees,
or charges for any other types of service.)
When the billing period encompasses both seasonal
periods, the water billing will be prorated. Bills will be prorated twice each year. If there are any questions
concerning the billing, we will be happy to discuss
this process with you.
Miscellaneous Charges
SUEZ believes that the cost of providing special services
should be borne by those customers responsible for incurring the costs. The handling of returned checks,
accounts that are disconnected for non-payment, cross
connection control violations and after-hour or weekend service are some examples of special services. These
miscellaneous charges are as follows:
• Returned checks: $20.00• Reconnection for non-payment or
cross connection control:
Regular hours (8:00 am to 4:30 pm) $20.00 After hours (4:31 pm to 6:30 pm) $30.00
• New service connections:
Regular hours No Charge After hours $25.00
* Reconnections will not occur M-F 6:31 pm to 7:59 am,
and on weekends or observed holidays between 4:31 pm and 7:59 am.
In most cases, these fees must be paid prior to service
being granted or restored.
Payment Options
There are several ways to pay your bill:
• Try our Budget Billing Plan. Call 208-362-7304 to enroll
• Direct debit from either your checking or savings account
• Online at www.mysuezwater.com
• 24-hour automated payment line: 1-888-608-6690
• Pay stations (see mysuezwater.com for locations)
• Use the envelope provided with your bill.

This is a summary of the rules for deposit and termination of service for all SUEZ
customers as determined by the Idaho Public
Utilities Commission (IPUC). These rules cover
the rights and responsibilities of the customer
and the utility. An explanation of our rate schedule has also been included.
Questions concerning this
information may be directed to: SUEZ
Customer Service
[e-mail]
208-362-7304
or
IPUC
Consumer Assistance
P.O. Box 83720Boise, ID 83720-0074
208-334-0369
SUEZ©2021 SUEZIn keeping with our commitment to the environment,
this publication was printed on paper containing
at least 10% post consumer fiber.
IN-184923-SUEZALL VEO-W-22-02
IPUC DR 15 Attachment 2
Page 1 of 10
Deposits/Payment Guarantees
The IPUC service rules allow utilities to ask for deposits
or payment guarantees under specific conditions. At
this time, SUEZ does not require deposits or payment guarantees.

Rules for Termination of Service
Termination with Prior Notice
With proper customer notification, SUEZ may deny or terminate water service for one of the following reasons:
1. Nonpayment of a past due billing, payment of a
past due billing with any check not honored by
the bank, or insufficient funds on an electronic
payment; 2. Failure to abide by the terms of a payment
arrangement;
3. Obtaining service by misrepresentation of
identity;
4. Denying or willfully preventing access to the water meter;
5. Willfully wasting service through improper
equipment or otherwise;
6. The applicant or customer is a minor.
Termination without Prior NoticeSUEZ may deny or terminate water service without prior
notice for one of the following reasons:
1. A situation exists that is immediately dangerous
to life, physical safety or property;
2. To prevent a violation of federal, state or local safety or health codes;
3. Service is obtained, diverted or used without the
authorization of SUEZ;
4. SUEZ has diligently attempted to notify the
customer of termination and has been unable to make contact;
5. If ordered by any court, the Commission, or any
other duly authorized public authority.
Notification
1. A billing may be considered past due fifteen (15) days after the billing date. A written notice of
termination must be mailed at least seven (7)
days before the proposed termination date.
2. At least twenty-four (24) hours before the service
is terminated, another attempt shall be made to contact the customer in person or by telephone.
3. If service is terminated, a notice will be left at the
property advising the customer of the necessary
steps to have service restored.
Only a twenty-four (24) hour notice is required if:
4. The initial payment of a payment
arrangement is not made or the initial
payment is made with a check not honored
by the bank;
5. Payment is made by check to a company representative at the premises to prevent
termination and the check is not honored by
the bank.
Additional Notice
1. If service is not terminated within twenty-one (21) calendar days after the proposed
termination date, SUEZ will begin the
notice process again with the seven (7) day
written notice.
Payment Arrangements and Special Circumstances If the customer cannot pay the billing in full or receives
a notice of termination, payment arrangements can be
made to avoid termination of service. Call customer
service at 208-362-7304.
If the customer cannot pay the billing and a member of the household is seriously ill or there is a medical
emergency, SUEZ will postpone termination of service
for thirty (30) days. A written certificate is required from
a licensed physician or public health official stating the
name of the person who is ill and the name, title, and signature of the person certifying the serious illness or
medical emergency.
Restrictions on Termination of Service
Service cannot be terminated if:
1. The past due billing is less than $50.00 or two (2) months of service, whichever is less;
2. The unpaid billing is for service to another
customer;
3. The billing is for charges other than water service.
Service cannot be disconnected on Friday, Saturday,
Sunday, legal holidays recognized by the state of Idaho,
or on any day immediately preceding any legal holiday.
Service may be terminated only between the hours of
8:00 a.m. and 4:00 p.m.
The employee sent to the premises to terminate service
will identify himself/herself to the customer and state
the purpose of the visit. This employee is authorized to
accept payment in full on the account.
If service is terminated for any one of the conditions
listed, SUEZ has employees available for reconnection
within 24 hours after the situation is corrected.
Complaint Procedure
If at any time there is a complaint concerning
termination of service, policies and practices, or any
other matter regarding our service, please contact SUEZ
in person, by telephone or in writing. The complaint will be investigated promptly and thoroughly. The customer
will be notified orally or in writing of the results of the
investigation, and we will make every effort to resolve
the complaint.
If the customer is dissatisfied with the proposed
resolution of the complaint, the IPUC may be asked to
review the matter. The service will not be disconnected
while the complaint is being investigated by the utility or
the IPUC.
Rate Schedule Information
Most SUEZ customers are billed under the enclosed rate
schedule. However, some customers may be billed under
a special temporary tariff. Please call customer service if there are any questions about the rate schedule used for
your billing.
SUEZ Cares
SUEZ has established SUEZ Cares, a program to help low-income residents and customers who have
experienced temporary financial hardship pay their water
bills. Customers can be eligible for up to $85 in credits
annually to help pay their water bill.
SUEZ Cares is administered by the El-Ada Community Action Agency. To get more information on the
program and eligibility requirements, please call
El-Ada at 208-345-2820.
VEO-W-22-02
IPUC DR 15 Attachment 2
Page 2 of 10
THE BIG CHILL CHECKLIST
Register your account online at www.mysuezwater.com and opt in to receive alerts about construction in your area.
Please follow us on Twitter and Facebook for regular information about your water service and for conservation and watering tips. SUEZ Water Idaho
@SUEZwaterID
SUEZ
8248 W. Victory RoadBoise, ID 83709
Customer Service208-362-7304
In keeping with our environmental preservation commitment, this publication was printed on paper containing at least 10% post consumer fiber.
©2021 SUEZ
mysuezwater.com
IN-185856-SUEZ
How to Prevent Frozen Pipes
VEO-W-22-02
IPUC DR 15 Attachment 2
Page 3 of 10
CHECK YOUR PIPES
Are you ready for the big chill? Winters can be harsh on household plumbing
and rough on your wallet should damage occur. Now is the time to protect your
pipes from freezing temperatures. Follow these tips to help reduce your risk of
costly repairs.
Your Responsibilities
Homeowners are responsible for protecting and
repairing any damage to the water service line leading
from the water meter to their home and all pipes inside
their property line.
Start Outside
Begin outdoors by disconnecting and draining garden
hoses and hose bibs, closing any hose bib shutoff
valves and covering the bibs. Next, close all outside
vents, crawl spaces and doors so cold air doesn’t seep
inside. Fix broken windows and seal cracks in walls and
foundations.
Insulate, Insulate, Insulate
Wrap water lines in commercial insulation. For extra
protection, wrap pipes subject to cold or freezing in
heat tape before insulating.
Locate the Shutoff Valves
Locate and tag the main water shutoff valve for your
home. Make sure everyone in the house knows its
location and how to operate it during an emergency.
Check the Heat
If you are going away for several days, keep a minimum
amount of heat on in the house. This will help protect
the pipes if the temperature drops. If you plan to turn
the heat off, drain all the water from the pipes, toilets
and water heater, and turn off the power source to the
water heater.
More Tips for Cold Weather
If frozen pipes have been a problem in the past, open
the cabinet doors under sinks along outside walls to
allow warm air to circulate. You can also keep a trickle
of water running from the highest faucet in your
home. You will be billed for the water used, but this
action may help prevent more costly plumbing repairs
that result from broken pipes.
THAWING FROZEN PIPES
Act Quickly
If your pipes freeze, it’s important to clear blockages
as soon as possible to minimize damage. In some
instances, it may be best to call a licensed plumber.
Turn Off the Water
If a water pipe freezes, turn off the water at the main
shutoff valve for your home. Open a nearby faucet so
the pipe can drain as it thaws.
Be Careful
Do not use electrical appliances in areas of standing
water. Never use hot water or a blowtorch on a frozen
pipe. Thaw pipes by applying hot air from a hair dryer
or electric heater, or by using a heating pad. Do not
turn the water back on until you are sure there are no
leaks.
VEO-W-22-02
IPUC DR 15 Attachment 2
Page 4 of 10
General Metered Service
SUEZ bills former Eagle Water area customers monthly. There are two components to your water bill: a monthly Customer
Charge based on the size of the meter as shown below and the Volume Charge for consumption determined by the meter
reading. The Customer Charge will only change if the meter
size is increased or decreased. The Volume Charge is applied to each 100 cubic feet (1 CCF) of water used.*
Customer Rate Customer Rate Customer Rate At Closing As Of 5/1/2022 As Of 1/1/2023
Meter Size: 5/8”-3/4”
$ 5.47 $ 5.74 $ 6.70
Meter Size: 1”
$ 6.99 $ 7.34 $ 8.56
Meter Size: 1-1/4” - 1-1/2”
$ 11.96 $ 12.55 $ 14.64
Meter Size: 2” or multiple meters of equivalent capacity $ 18.56 $ 19.48 $ 22.73
Meter Size: 3” or multiple meters of equivalent capacity $ 36.21 $ 37.99 $ 44.32
Meter Size: 4” or multiple meters of equivalent capacity
$ 67.55 $ 70.88 $ 82.69
Meter Size: 6” or multiple meters of equivalent capacity
$ 112.76 $ 118.34 $ 138.06
Meter Size: 8” or multiple meters of equivalent capacity
$ 147.40 $ 154.81 $ 180.61
Meter Size: 10” or multiple meters of equivalent capacity $ 210.05 $ 220.62 $ 257.39
*(100 cubic feet = approximately 748 gallons)
Volume Charges are seasonal. One rate is charged during
the summer season and one during the winter season.
The summer season is May 1 through September 30. The rates are:
Customer Rate Customer Rate Customer Rate At Closing As Of 5/1/2022 As Of 1/1/2023
For all water used up to 1.5CCF
$ 0.7604 $ 0.7980 $ 0.9309
Winter Rate for water used greater than 1.5CCF
$ 0.7604 $ 0.7980 $ 0.9309
Summer Rate for water used greater than 1.5CCF
$ 0.9627 $ 1.0102 $ 1.1786
For example:If there is a 3/4” meter and the billing states the consumption
is 18 CCF, the usage during the last monthly billing period was 1,800 cubic feet. The bill would include the customer charge
for a 3/4” meter plus the volume charge per 100 cubic feet. The billing would be calculated as follows:
WinterCustomer charge = $ 5.4718 CCF @ $0.7604 = $13.69Total = $19.16
SummerCustomer charge = $ 5.471.5 CCF @ $0.7604 = $ 1.1415 CCF @ $0.9627 = $14.44 Total = $21.05(These total charges do not include taxes, state safe drinking water fee, or charges for any other types of service.)
When the billing period encompasses both seasonal periods, the water billing will be prorated. Bills will be prorated twice each year. If there are any questions concerning the billing, we will be happy to discuss this process with you.
Miscellaneous ChargesSUEZ believes that the cost of providing special services should be borne by those customers responsible for incurring the costs. The handling of returned checks, accounts that are disconnected for non-payment, cross connection control violations and after-hour or weekend service are some examples of special services. These miscellaneous charges are as follows:
• Returned checks: $20.00• Reconnection for non-payment or cross connection control: Regular hours (8:00 am to 4:30 pm) $20.00 After hours (4:31 pm to 6:30 pm) $30.00• New service connections: Regular hours No Charge After hours $25.00* Reconnections will not occur M-F 6:31 pm to 7:59 am, and on weekends or observed holidays between 4:31 pm and 7:59 am.
In most cases, these fees must be paid prior to service being granted or restored.
Payment OptionsThere are several ways to pay your bill:
• Try our Budget Billing Plan. Call 208-362-7304 to enroll
• Direct debit from either your checking or savings account
• Online at www.mysuezwater.com
• 24-hour automated payment line: 1-888-608-6690
• Pay stations (see mysuezwater.com for locations)
• Use the envelope provided with your bill.
Existing customers residing in the area formerly known as Eagle Water as of the closing date
will be billed at a rate set by the Idaho Public Utility Commission (IPUC) in their order dated
December 9, 2021. These customers will be phased into SUEZ’ existing rates over a seven
year period, increasing by 8.33% each year, until January 1, 2028 when SUEZ’ full rate has
been met.
This is a summary of the rules for deposit and termination of service for all former Eagle
Water Company customers as determined by the IPUC. These rules cover the rights and
responsibilities of the customer and the utility. An explanation of our rate schedule has also
been included.
Questions concerning this information may be directed to:
SUEZ
Customer [e-mail]
208-362-7304
or
IPUCConsumer Assistance
P.O. Box 83720Boise, ID 83720-0074
208-334-0369
SUEZ
©2021 SUEZ
In keeping with our commitment to the environment, this publication was printed on paper containing at least 10% post consumer fiber.
IN-180198-SUEZ EWC VEO-W-22-02
IPUC DR 15 Attachment 2
Page 5 of 10
Deposits/Payment Guarantees
The IPUC service rules allow utilities to ask for deposits
or payment guarantees under specific conditions. At
this time, SUEZ does not require deposits or payment guarantees.

Rules for Termination of Service
Termination with Prior Notice
With proper customer notification, SUEZ may deny or terminate water service for one of the following reasons:
1. Nonpayment of a past due billing, payment of a
past due billing with any check not honored by
the bank, or insufficient funds on an electronic
payment; 2. Failure to abide by the terms of a payment
arrangement;
3. Obtaining service by misrepresentation of
identity;
4. Denying or willfully preventing access to the water meter;
5. Willfully wasting service through improper
equipment or otherwise;
6. The applicant or customer is a minor.
Termination without Prior NoticeSUEZ may deny or terminate water service without prior
notice for one of the following reasons:
1. A situation exists that is immediately dangerous
to life, physical safety or property;
2. To prevent a violation of federal, state or local safety or health codes;
3. Service is obtained, diverted or used without the
authorization of SUEZ;
4. SUEZ has diligently attempted to notify the
customer of termination and has been unable to make contact;
5. If ordered by any court, the Commission, or any
other duly authorized public authority.
Notification
1. A billing may be considered past due fifteen (15) days after the billing date. A written notice of
termination must be mailed at least seven (7)
days before the proposed termination date.
2. At least twenty-four (24) hours before the service
is terminated, another attempt shall be made to contact the customer in person or by telephone.
3. If service is terminated, a notice will be left at the
property advising the customer of the necessary
steps to have service restored.
Only a twenty-four (24) hour notice is required if:
4. The initial payment of a payment
arrangement is not made or the initial
payment is made with a check not honored
by the bank;
5. Payment is made to prevent termination of service or reconnect service with insufficient funds or is
not honored by the bank.
Additional Notice
1. If service is not terminated within twenty-one
(21) calendar days after the proposed termination date, SUEZ will begin the
notice process again with the seven (7) day
written notice.
Payment Arrangements and Special Circumstances
If the customer cannot pay the billing in full or receives a notice of termination, payment arrangements can be
made to avoid termination of service. Call customer
service at 208-362-7304.
If the customer cannot pay the billing and a member
of the household is seriously ill or there is a medical emergency, SUEZ will postpone termination of service
for thirty (30) days. A written certificate is required from
a licensed physician or public health official stating the
name of the person who is ill and the name, title, and
signature of the person certifying the serious illness or medical emergency.
Restrictions on Termination of Service
Service cannot be terminated if:
1. The past due billing is less than $50.00 or two (2)
months of service, whichever is less; 2. The unpaid billing is for service to another
customer;
3. The billing is for charges other than water service.
Service cannot be disconnected on Friday, Saturday, Sunday, legal holidays recognized by the state of Idaho,
or on any day immediately preceding any legal holiday.
Service may be terminated only between the hours of
8:00 a.m. and 4:00 p.m.
If service is terminated for any one of the conditions
listed, SUEZ has employees available for reconnection
within 24 hours after the situation is corrected.
Complaint Procedure
If at any time there is a complaint concerning
termination of service, policies and practices, or any
other matter regarding our service, please contact SUEZ
in person, by telephone or in writing. The complaint will be investigated promptly and thoroughly. The customer
will be notified orally or in writing of the results of the
investigation, and we will make every effort to resolve
the complaint.
If the customer is dissatisfied with the proposed
resolution of the complaint, the IPUC may be asked to
review the matter. The service will not be disconnected
while the complaint is being investigated by the utility or
the IPUC.
Rate Schedule Information
Most SUEZ customers are billed under the enclosed rate
schedule. However, some customers may be billed under
a special temporary tariff. Please call customer service if there are any questions about the rate schedule used for
your billing.
SUEZ Cares
SUEZ has established SUEZ Cares, a program to help low-income residents and customers who have
experienced temporary financial hardship pay their water
bills. Customers can be eligible for up to $85 in credits
annually to help pay their water bill.
SUEZ Cares is administered by the El-Ada Community Action Agency. To get more information on the
program and eligibility requirements, please call
El-Ada at 208-345-2820.
VEO-W-22-02
IPUC DR 15 Attachment 2
Page 6 of 10
General Metered Service
SUEZ bills new Eagle Water area customers monthly. There are two components to your water bill: a monthly Customer
Charge based on the size of the meter as shown below and the Volume Charge for consumption determined by the meter
reading. The Customer Charge will only change if the meter
size is increased or decreased. The Volume Charge is applied to each 100 cubic feet (1 CCF) of water used.*
Customer Rate Customer Rate As Of 1/1/2022 As Of 5/1/2022
Meter Size: 5/8”-3/4”
$ 10.94 $ 11.48
Meter Size: 1”
$ 13.99 $ 14.68
Meter Size: 1-1/4” - 1-1/2”
$ 23.92 $ 25.11
Meter Size: 2” or multiple meters of equivalent capacity $ 37.12 $ 38.96
Meter Size: 3” or multiple meters of equivalent capacity $ 72.41 $ 75.99
Meter Size: 4” or multiple meters of equivalent capacity $ 135.09 $ 141.76
Meter Size: 6” or multiple meters of equivalent capacity $ 225.52 $236.68
Meter Size: 8” or multiple meters of equivalent capacity $294.79 $ 309.63
Meter Size: 10” or multiple meters of equivalent capacity $420.10 $441.24
*(100 cubic feet = approximately 748 gallons)
Volume Charges are seasonal. One rate is charged during
the summer season and one during the winter season.
The summer season is May 1 through September 30. The rates are:
Customer Rate Customer Rate As Of 1/1/2022 As Of 5/1/2022
For all water used up to 1.5CCF
$ 1.5208 $ 1.5959
Winter Rate for water used greater than 1.5CCF
$ 1.5208 $ 1.5959
Summer Rate for water used greater than 1.5CCF
$ 1.9254 $ 2.204
For example: If there is a 3/4” meter and the billing states the consumption
is 18 CCF, the usage during the last monthly billing period was 1,800 cubic feet. The bill would include the customer charge
for a 3/4” meter plus the volume charge per 100 cubic feet. The billing would be calculated as follows:
WinterCustomer charge = $10.9418 CCF @ $1.5208 = $27.37Total = $38.31
SummerCustomer charge = $10.941.5 CCF @ $1.5208 = $ 2.2815 CCF @ $1.9254 = $28.88 Total = $42.10(These total charges do not include taxes, state safe drinking water fee, or charges for any other types of service.)
When the billing period encompasses both seasonal periods, the water billing will be prorated. Bills will be prorated twice each year. If there are any questions concerning the billing, we will be happy to discuss this process with you.
Miscellaneous ChargesSUEZ believes that the cost of providing special services should be borne by those customers responsible for incurring the costs. The handling of returned checks, accounts that are disconnected for non-payment, cross connection control violations and after-hour or weekend service are some examples of special services. These miscellaneous charges are as follows:
• Returned checks: $20.00• Reconnection for non-payment or cross connection control: Regular hours (8:00 am to 4:30 pm) $20.00 After hours (4:31 pm to 6:30 pm) $30.00• New service connections: Regular hours No Charge After hours $25.00* Reconnections will not occur M-F 6:31 pm to 7:59 am, and on weekends or observed holidays between 4:31 pm and 7:59 am.
In most cases, these fees must be paid prior to service being granted or restored.
Payment OptionsThere are several ways to pay your bill:
• Try our Budget Billing Plan. Call 208-362-7304 to enroll
• Direct debit from either your checking or savings account
• Online at www.mysuezwater.com
• 24-hour automated payment line: 1-888-608-6690
• Pay stations (see mysuezwater.com for locations)
• Use the envelope provided with your bill.
New customers moving into the area formerlyknown as Eagle Water after the closing date
will be billed at a rate set by the Idaho PublicUtility Commission (IPUC) in their order dated
December 9, 2021. These customers will bebilled SUEZ’ full existing rates on a monthly
basis.
This is a summary of the rules for deposit andtermination of service for new customers moving
into the former Eagle Water Company area as determined by the IPUC. These rules cover the
rights and responsibilities of the customer and the utility. An explanation of our rate schedule
has also been included.
Questions concerning thisinformation may be directed to:
SUEZ
Customer [e-mail]
208-362-7304
or
IPUCConsumer Assistance
P.O. Box 83720Boise, ID 83720-0074
208-334-0369
SUEZ©2021 SUEZ
In keeping with our commitment to the environment, this publication was printed on paper containing at least 10% post consumer fiber.
IN-180198-SUEZ NEWC VEO-W-22-02
IPUC DR 15 Attachment 2
Page 7 of 10
Deposits/Payment Guarantees
The IPUC service rules allow utilities to ask for deposits
or payment guarantees under specific conditions. At
this time, SUEZ does not require deposits or payment guarantees.

Rules for Termination of Service
Termination with Prior Notice
With proper customer notification, SUEZ may deny or terminate water service for one of the following reasons:
1. Nonpayment of a past due billing, payment of a
past due billing with any check not honored by
the bank, or insufficient funds on an electronic
payment; 2. Failure to abide by the terms of a payment
arrangement;
3. Obtaining service by misrepresentation of
identity;
4. Denying or willfully preventing access to the water meter;
5. Willfully wasting service through improper
equipment or otherwise;
6. The applicant or customer is a minor.
Termination without Prior NoticeSUEZ may deny or terminate water service without prior
notice for one of the following reasons:
1. A situation exists that is immediately dangerous
to life, physical safety or property;
2. To prevent a violation of federal, state or local safety or health codes;
3. Service is obtained, diverted or used without the
authorization of SUEZ;
4. SUEZ has diligently attempted to notify the
customer of termination and has been unable to make contact;
5. If ordered by any court, the Commission, or any
other duly authorized public authority.
Notification
1. A billing may be considered past due fifteen (15) days after the billing date. A written notice of
termination must be mailed at least seven (7)
days before the proposed termination date.
2. At least twenty-four (24) hours before the service
is terminated, another attempt shall be made to contact the customer in person or by telephone.
3. If service is terminated, a notice will be left at the
property advising the customer of the necessary
steps to have service restored.
Only a twenty-four (24) hour notice is required if:
4. The initial payment of a payment
arrangement is not made or the initial
payment is made with a check not honored
by the bank;
5. Payment is made to prevent termination of service or reconnect service with insufficient funds or is
not honored by the bank.
Additional Notice
1. If service is not terminated within twenty-one
(21) calendar days after the proposed termination date, SUEZ will begin the
notice process again with the seven (7) day
written notice.
Payment Arrangements and Special Circumstances
If the customer cannot pay the billing in full or receives a notice of termination, payment arrangements can be
made to avoid termination of service. Call customer
service at 208-362-7304.
If the customer cannot pay the billing and a member
of the household is seriously ill or there is a medical emergency, SUEZ will postpone termination of service
for thirty (30) days. A written certificate is required from
a licensed physician or public health official stating the
name of the person who is ill and the name, title, and
signature of the person certifying the serious illness or medical emergency.
Restrictions on Termination of Service
Service cannot be terminated if:
1. The past due billing is less than $50.00 or two (2)
months of service, whichever is less; 2. The unpaid billing is for service to another
customer;
3. The billing is for charges other than water service.
Service cannot be disconnected on Friday, Saturday, Sunday, legal holidays recognized by the state of Idaho,
or on any day immediately preceding any legal holiday.
Service may be terminated only between the hours of
8:00 a.m. and 4:00 p.m.
If service is terminated for any one of the conditions
listed, SUEZ has employees available for reconnection
within 24 hours after the situation is corrected.
Complaint Procedure
If at any time there is a complaint concerning
termination of service, policies and practices, or any
other matter regarding our service, please contact SUEZ
in person, by telephone or in writing. The complaint will be investigated promptly and thoroughly. The customer
will be notified orally or in writing of the results of the
investigation, and we will make every effort to resolve
the complaint.
If the customer is dissatisfied with the proposed
resolution of the complaint, the IPUC may be asked to
review the matter. The service will not be disconnected
while the complaint is being investigated by the utility or
the IPUC.
Rate Schedule Information
Most SUEZ customers are billed under the enclosed rate
schedule. However, some customers may be billed under
a special temporary tariff. Please call customer service if there are any questions about the rate schedule used for
your billing.
SUEZ Cares
SUEZ has established SUEZ Cares, a program to help low-income residents and customers who have
experienced temporary financial hardship pay their water
bills. Customers can be eligible for up to $85 in credits
annually to help pay their water bill.
SUEZ Cares is administered by the El-Ada Community Action Agency. To get more information on the
program and eligibility requirements, please call
El-Ada at 208-345-2820.
VEO-W-22-02
IPUC DR 15 Attachment 2
Page 8 of 10
General Metered Service Veolia bills customers every two (2) months. There are two components to your water bill: a bi-monthly Customer Charge based on the size of the meter as shown below and the Volume Charge for consumption determined by the meter reading. The Customer Charge will only change if the meter size is increased or decreased. The Volume Charge is applied to each 100 cubic feet (1 CCF) of water used.*
Customer Charge Customer ChargeMeter Size .............as of 05/01/2021: as of 05/01/2022:3/4” and smaller .....$21.88 $22.961” ..........................$27.97 $29.351-1/4” – 1-1/2” .......$47.84 $50.21(or multiple meters of equivalent capacity)2” ...........................$74.23 $77.923” ...........................$144.82 $151.974” ...........................$270.18 $283.526” ...........................$451.04 $473.358” ...........................$589.58 $619.2510” .........................$840.19 $882.48
*(100 cubic feet = approximately 748 gallons)
Volume Charges are seasonal. One rate is charged during the summer season and one during the winter season. The summer season is May 1 through September 30. The rates are:
As of 05/01/2021: As of 05/01/2022: Winter Winter$1.5208 per CCF $1.5959 per CCF Summer Summer$1.5208 for 1st 3 CCF $1.5959 for 1st 3 CCF$1.9254 above 3 CCF $2.0204 above 3 CCF
For example:If there is a 3/4” meter and the billing states the consumption is 18 CCF, the usage during the last two month billing period was 1,800 cubic feet. The bill would include the customer charge for a 3/4” meter plus the volume charge per 100 cubic feet. The billing would be calculated as follows:
As of 05/01/2021: As of 05/01/2022: WinterCustomer charge = $21.88 = $22.9618 CCF @ $1.5208 = $27.37 @ $1.5959 = $28.73Total = $49.25 = $51.69
SummerCustomer charge = $21.88 = $22.963 CCF @ $1.5208 = $ 4.56 @ $1.5959 = $ 4.7915 CCF @ $1.9254 = $28.88 @ $2.0204 = $30.31Total = $55.32 = $58.06
(These total charges do not include taxes, state fees, or charges for any other types of service.)
When the billing period encompasses both seasonal periods,
the water billing will be prorated. Bills will be prorated twice each year. If there are any questions concerning the billing,
we will be happy to discuss this process with you.
Miscellaneous ChargesVeolia believes that the cost of providing special services
should be borne by those customers responsible for incurring
the costs. The handling of returned checks, accounts that are disconnected for non-payment, cross connection control
violations and after-hour or weekend service are some
examples of special services. These miscellaneous charges are as follows:
• Returned checks: $20.00• Reconnection for non-payment or cross connection control:
Regular hours (8:00 am to 4:30 pm) $20.00
After hours (4:31 pm to 6:30 pm) $30.00• New service connections:
Regular hours No Charge
After hours $25.00* Reconnections will not occur M-F 6:31 pm to 7:59 am,
and on weekends or observed holidays between
4:31 pm and 7:59 am.
Where applicable, remote capable meter reconnection
fees will be charged at a reduced 50% of reconnection
fee amount above.
In most cases, these fees must be paid prior to service being
granted or restored.
Payment Options
There are several ways to pay your bill:
• Try our Budget Billing Plan. Call 208-362-7304 to enroll
• Direct debit from either your checking or savings account
• Online at www.mywater.veolia.us
• 24-hour automated payment line: 1-888-608-6690
• Pay stations (see www.mywater.veolia.us for locations)
• Use the envelope provided with your bill.

This is a summary of the rules for deposit and termination of service for all Veolia
customers as determined by the Idaho Public
Utilities Commission (IPUC). These rules cover
the rights and responsibilities of the customer
and the utility. An explanation of our rate schedule has also been included.
Questions concerning this
information may be directed to: Veolia
Customer Service
[e-mail]
208-362-7304
or
IPUC
Consumer Assistance
P.O. Box 83720Boise, ID 83720-0074
208-334-0369
Veolia
©2022 Veolia

IN-187465-VEOLIAALL VEO-W-22-02
IPUC DR 15 Attachment 2
Page 9 of 10
Deposits/Payment Guarantees
The IPUC service rules allow utilities to ask for deposits
or payment guarantees under specific conditions. At
this time, Veolia does not require deposits or payment guarantees.

Rules for Termination of Service
Termination with Prior Notice
With proper customer notification, Veolia may deny or terminate water service for one of the following reasons:
1. Nonpayment of a past due billing, payment of a
past due billing with any check not honored by
the bank, or insufficient funds on an electronic
payment; 2. Failure to abide by the terms of a payment
arrangement;
3. Obtaining service by misrepresentation of
identity;
4. Denying or willfully preventing access to the water meter;
5. Willfully wasting service through improper
equipment or otherwise;
6. The applicant or customer is a minor.
Termination without Prior NoticeVeolia may deny or terminate water service without prior
notice for one of the following reasons:
1. A situation exists that is immediately dangerous
to life, physical safety or property;
2. To prevent a violation of federal, state or local safety or health codes;
3. Service is obtained, diverted or used without the
authorization of Veolia;
4. Veolia has diligently attempted to notify the
customer of termination and has been unable to make contact;
5. If ordered by any court, the Commission, or any
other duly authorized public authority.
Notification
1. A billing may be considered past due fifteen (15) days after the billing date. A written notice of
termination must be mailed at least seven (7)
days before the proposed termination date.
2. At least twenty-four (24) hours before the service
is terminated, another attempt shall be made to contact the customer in person or by telephone.
Only a twenty-four (24) hour notice is required if:
3. The initial payment of a payment
arrangement is not made or the initial
payment is made with a check not honored by the bank;
4. Payment is made to prevent termination of service
or reconnect service with insufficient funds or is
not honored by the bank.
Additional Notice 1. If service is not terminated within twenty-one
(21) calendar days after the proposed
termination date, Veolia will begin the
notice process again with the seven (7) day
written notice.
Payment Arrangements and Special Circumstances
If the customer cannot pay the billing in full or receives
a notice of termination, payment arrangements can be
made to avoid termination of service. Call customer
service at 208-362-7304.
If the customer cannot pay the billing and a member
of the household is seriously ill or there is a medical
emergency, Veolia will postpone termination of service
for thirty (30) days. A written certificate is required from
a licensed physician or public health official stating the name of the person who is ill and the name, title, and
signature of the person certifying the serious illness or
medical emergency.
Restrictions on Termination of Service
Service cannot be terminated if: 1. The past due billing is less than $50.00 or two (2)
months of service, whichever is less;
2. The unpaid billing is for service to another
customer;
3. The billing is for charges other than water service.
Service cannot be disconnected on Friday, Saturday,
Sunday, legal holidays recognized by the state of Idaho,
or on any day immediately preceding any legal holiday.
Service may be terminated only between the hours of 8:00 a.m. and 4:00 p.m.
If service is terminated for any one of the conditions
listed, Veolia has employees available for reconnection
within 24 hours after the situation is corrected.
Complaint Procedure
If at any time there is a complaint concerning
termination of service, policies and practices, or any
other matter regarding our service, please contact Veolia
in person, by telephone or in writing. The complaint will be investigated promptly and thoroughly. The customer
will be notified orally or in writing of the results of the
investigation, and we will make every effort to resolve
the complaint.
If the customer is dissatisfied with the proposed
resolution of the complaint, the IPUC may be asked to
review the matter. The service will not be disconnected
while the complaint is being investigated by the utility or
the IPUC.
Rate Schedule Information
Most Veolia customers are billed under the enclosed rate
schedule. However, some customers may be billed under
a special temporary tariff. Please call customer service if there are any questions about the rate schedule used for
your billing.
Veolia Cares
Veolia has established Veolia Cares, a program to help low-income residents and customers who have
experienced temporary financial hardship pay their water
bills. Customers can be eligible for up to $85 in credits
annually to help pay their water bill.
Veolia Cares is administered by the El-Ada Community Action Agency. To get more information about the
program, other financial assistance and eligibility
requirements, please call El-Ada at 208-345-2820.
VEO-W-22-02
IPUC DR 15 Attachment 2
Page 10 of 10