20111116Staff to UWI 93-103.pdf

WELDON B. STUTZMAN
DEPUTY ATTORNEY GENERAL
IDAHO PUBLIC UTILITIES COMMISSION
PO BOX 83720
BOISE, IDAHO 83720-0074
[phone]
BARNO. 3283
Street Address for Express Mail:
472 W. WASHINGTON
BOISE, IDAHO 83702-5983
Attorneys for the Commission Staff
R..i:r¡:IVED\t- ..Ii.... - "
'lU1HmV \ 5 PM It 59
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF THE APPLICATION
OF UNITED WATER IDAHO INC. FOR
AUTHORITY TO INCREASE ITS RATES
AND CHARGES FOR ELECTRIC SERVICE
IN IDAHO
)
) CASE NO. UWI-W-11-02
)
)
) FIFTH PRODUCTION
) REQUEST OF THE
) COMMISSION STAFF
) TO UNITED WATER IDAHO
) INC.
)
The Staff of the Idaho Public Utilties Commission, by and through its attorney of record,
Weldon Stutzman, Deputy Attorney General, requests that United Water Idaho (Company;
United Water; UWI) provide the following documents and information on or before
WEDNESDAY, DECEMBER 7, 2011.
This Production Request is continuing, and United Water is requested to provide, by way
of supplementar responses, additional documents that it or any person acting on its behalf may
later obtain that wil augment the documents produced.
Please provide answers to each question, supporting workpapers that provide detail or are
the source of information used in calculations. The Company is reminded that responses
pursuant to Commission Rules of Procedure must include the name and phone number of the
FIFTH PRODUCTION REQUEST
TO UNITED WATER IDAHO 1 NOVEMBER 16,2011
person preparing the document, and the name, location and phone number of the record holder
and if different the witness who can sponsor the answer at hearng if need be. Reference IDAP A
31.01.01.228.
In addition to the written copies provided as response to the questions, please provide all
Excel and electronic files on CD with formulas activated.
REQUEST NO. 93: The Company Response No. 50 TMG Analysis, page 34, indicates
that the Company has 30 CIS end-users. Please provide a position description and number of
employees in those positions for the Primar, Secondar and casual users of the CIS systems.
Please provide the most recent information if there have been changes since 2008, when TMG's
analysis was completed.
REQUEST NO. 94: Please describe how the Company's customer service center
handles calls for meter test and tur-on/shut off orders. Please provide a work flow chart and
description of the steps to process these orders both before the implementation of the Oracle
CC&B, and after the integration of the Oracle CC&B system. What are the cost savings and
customer benefits attributed to the Oracle CC&B system?
REQUEST NO. 95: Regarding the Company's planed development and integration of
a work and asset management system (W AM), geographical information system (GIS), and
mobile computing solutions as described in Response No. 48: a) please provide a work flow
char and description of the steps to process customer service orders, and both planed and
unplaned maintenance, as done before integration of the various systems and after integration of
the varous systems; b) please provide a work flow char and description of the steps required to
process mainline extensions and new customer connections, as done before integration of the
various systems and after integration of the various systems with respect to the old CIS system
and the new Oracle CC&B system; c) please describe the expected changes in the processes and
procedures of the Engineering, Production and Transfer and Distribution deparments, with
respect to the old CIS system and the new Oracle CC&B system; and d) please describe the
expected changes in the processes and procedures for meter readers with respect to the old CIS
FIFTH PRODUCTION REQUEST
TO UNITED WATER IDAHO 2 NOVEMBER 16,2011
system and the new Oracle CC&B system. What are the cost savings and customer benefits
attributed to the Oracle CC&B system?
REQUEST NO. 96: Regarding the Company's Response No. 49 and the Company's
continued relationship with Total Bilings for printing and mailng bils, please provide
explanation of the company's decision to continue the relationship with Total Bilings rather than
bring production in-house. Please provide copies of any cost benefit analysis pedormed in
making this decision.
REQUEST NO. 97: Regarding the Company's No. 50, the cis evaluation, there are a
number of comments regarding Oracle systems that state a new algorithm or other modification
is required to perform certin fuctions within the Oracle CC&B system. In other instances the
comments state that an interface or configuration is required. Please clarify whether these
improvements were made as a part of the integration process; and whether the costs for such
improvements were included in the cost of the product, or whether there will be an additional
cost when all systems are fully integrated?
REQUEST NO. 98: Please provide further explanation regarding the Oracle CC&B
systems capacity for customer accounts at the time of implementation and the curent degree of
utilization of that portion of the system's capacity allocated to the Company.
REQUEST NO. 99: Please provide further explanation regarding the degree of
utilization of the new cis system at the implementation of the customer of customer biling; and
the increased degree of utilzation as other systems such as the work and asset management
system (W AM), geographical information system (GIS), and mobile computing solutions are
integrated with the system. Include in the explanation a timeline for the integration process.
REQUEST NO. 100: Please provide fuher detail regarding any changes in curent
customer self- service capabilities that may be provided with the implementation of the Oracle
CC&B system, including changes in either IVR capabilty or internet access to the company
FIFTH PRODUCTION REQUEST
TO UNITED WATER IDAHO 3 NOVEMBER 16,2011
website. Include any proposed timelines and cost detail for such changes as well as anticipated
cost savings.
REQUEST NO. 101: Please provide the United Water Idaho portion of the ERISA
minimum required contribution to the pension plan for the plan years 2007-2011.
REQUEST NO. 102: Please provide the United Water Idaho portion of the forecasted
ERISA minimum required contribution to the pension plan for the plan years 2012-2016.
REQUEST NO. 103: Please provide the most recent Actuarial Report for the pension
plan.
Dated at Boise, Idaho, this I ~ day of November 201 1.
~.~
Weldon B. Stutzman
Deputy Attorney General
Technical Staff: Chris Hecht/93-1 00
Donn English! 101-103
i:umisc:prodreq/uwiwl 1.2wscwhde prod req5.doc
FIFTH PRODUCTION REQUEST
TO UNITED WATER IDAHO 4 NOVEMBER 16,2011
CERTIFICATE OF SERVICE
I HEREBY CERTIFY THAT I HAVE THIS 16TH DAY OF NOVEMBER 2011,
SERVED THE FOREGOING FIFTH PRODUCTION REQUEST OF THE
COMMISSION STAFF TO UNITED WATER IDAHO INC., IN CASE NO.
UWI-W-11-02 BY MAILING A COpy THEREOF, POSTAGE PREPAID, TO THE
FOLLOWING:
KEVIN H. DOHERTY
UNITED WATER MANAGEMENT AND
SERVICES COMPANY
200 OLD HOOK ROAD
HARRINGTON PARK, NJ 07640
E-MAIL: Kevin.dohertyimunitedwater.com
DEAN J MILLER
McDEVITT & MILLER LLP
PO BOX 2564
BOISE ID 83701
E-MAIL: joeimmcdevitt-miler.com
heather(fmcdevitt-miler .com
BRAD MPURDY
ATTORNEY AT LAW
2019 N 17TH STREET
BOISE ID 83702
E-MAIL: bmpurdy(fhotmail.com
~~
SECRETAR
CERTIFICATE OF SERVICE