20091209Staff 184-204 to UWI.pdf

WELDON B. STUTZMAN
DEPUTY ATTORNEY GENERAL
IDAHO PUBLIC UTILITIES COMMISSION
PO BOX 83720
BOISE, IDAHO 83720-0074
[phone]
BARNO. 3283
pr: F\VEOi',.'",:...,," -
20ßQ GEG -9 PM 2: 20
KRISTINE A. SASSER
DEPUTY ATTORNEY GENERAL
IDAHO PUBLIC UTILITIES COMMISSION
PO BOX 83720
BOISE, IDAHO 83720-0074
[phone]
BARNO. 6618
Street Address for Express Mail:
472 W. WASHINGTON
BOISE, IDAHO 83702-5918
Attorneys for the Commission Staff
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF THE APPLICATION
OF UNITED WATER IDAHO INC. FOR
AUTHORITY TO INCREASE ITS RATES
AND CHARGES IN THE STATE OF IDAHO.
)
) CASE NO. UWI-W-09-1
)
)
) NINTH PRODUCTION
) REQUEST OF THE
) COMMISSION STAFF TO
) UNITED WATER IDAHO INC.
)
The Staff of the Idaho Public Utilties Commission, by and through its attorney of record,
Kristine A. Sasser, Deputy Attorney General, requests that United Water Idaho (Company;
United Water; UWI) provide the following documents and information on or before
WEDNESDAY, DECEMBER 30,2009.
NINTH PRODUCTION REQUEST
TO UNITED WATER IDAHO 1 DECEMBER9,2009
This Production Request is to be considered as continuing, and United Water is requested
to provide, by way of supplementary responses, additional documents that it or any person acting
on its behalf may later obtain that will augment the documents produced.
Please provide answers to each question, supporting workpapers that provide detail or are
the source of information used in calculations. The Company is reminded that responses
pursuant to Commission Rules of Procedure must include the name and phone number of the
person preparing the document, and the name, location and phone number of the record holder
and if different the witness who can sponsor the answer at hearing if need be. Reference IDAP A
31.01.01.228.
In addition to the written copies provided as response to the questions, please provide all
Excel and electronic files on CD with formulas activated.
REQUEST NO. 184: Disconnection data fied by the Company in response to
Production Request No. 52 indicates that the Company disconnected only 36 accounts in
September 2009. This number is significantly below the average for the month of September
over the past four years. To what does the Company attribute the drop in number of
disconnections?
REQUEST NO. 185: Please provide a description of your curent ebiling program
including implementation strategy. Provide justification for the Company's deciding to initiate
ebiling of customers who did not agree in advance to receive bils through the Company's
ebiling program. Identify any issues or problems encountered, what was done to resolve them,
whether there are ongoing issues, and any changes to the program since implementation. By
month for CY2009, provide information for the program including: number of solicitations sent,
number of enrollees or customers who accepted the offer, number of customers declining
enrollment, and number of incorrect email addresses or undeliverable emails.
REQUEST NO. 186: Please provide detail on how the Company verifies a customer's
identification when setting an account and when a customer calls the Company through the
service center.
NINTH PRODUCTION REQUEST
TO UNITED WATER IDAHO 2 DECEMBER 9,2009
REQUEST NO. 187: By month, how many final meter readings were taken when
customers discontinued service during 2007-2009? How many of those meters were not
physically disconnected at the time the final reading was taken? Of those meters that were not
physically disconnected, how many new customers requested service within five days of the final
reading being taken? How many new customers requested service more than five days after the
final readings being taken?
REQUEST NO. 188: The Company response to Production Request No. 142 offers an
explanation of the Televox outbound calling system. Please provide further explanation of how
the calls once completed are uploaded in the customer's account and utilzed in the collection
process. Does the Company make more than one attempt to call the customer if there is no
answer, or the phone was busy? Does the system have the capabilty of handling multiple phone
numbers for a single account? How does the Company handle an account if the phone is out of
order or the number is invalid in the attempt to contact the customer prior to disconnection?
REQUEST NO. 189: Regarding the rain sensor retrofit approved as par of the
Company's conservation program, please provide the number of kits distributed anually since
the program was implemented, the cost per sensor kit and how much inventory is curently on
hand.
REQUEST NO. 190: Regarding the trigger shut-off valves and hose timers approved as
part of the Company's conservation program, please provide the number of valves and kits
distributed anually since the program was implemented, the cost for each valve and timer and
how much inventory of each is curently on hand.
REQUEST NO. 191: Regarding the restaurant low-flow spray nozzles approved as part
of the Company's conservation program, please provide the number of kits distributed anually
since the program was implemented, the cost per nozzle and how much inventory is curently on
hand.
NINTH PRODUCTION REQUEST
TO UNITED WATER IDAHO 3 DECEMBER 9, 2009
REQUEST NO. 192: Regarding the conservation kits distributed through United Water
Shares, please provide the number of kits distributed anually since the program was
implemented, the cost per kit and how much inventory is currently on hand.
REQUEST NO. 193: Regarding the conservation guide produced by the Company and
distributed as a supplement to the Idaho Statesman and at events throughout the year, please
provide a breakdown of costs to produce, print and distribute the guide in 2009.
REQUEST NO. 194: Regarding the proposed Budget Bil Program, please provide
fuher information regarding any alternatives to sending bils monthly the Company may have
considered and the reasons for elimination of those alternatives in favor of the proposed system.
REQUEST NO. 195: Regarding the proposed Budget Bil Program as described by
Company witness Wyatt, please provide further explanation of how the Company proposes to
monitor accounts to determine the need for mid-term adjustments in budget bil amounts.
REQUEST NO. 196: With respect to the proposed Budget Bil Program, Company
witness Loy indicates that the cost of the program is based on incremental biling, postage and
collection costs. The testimony does not mention possible costs for necessar changes or
upgrades to Company computer systems or software or additional programming necessar to
monitor accounts. Has the Company identified any other possible costs such as these? Please
explain.
REQUEST NO. 197: Please provide copies of the curent tax bils (or spreadsheet
containing the information) showing what the tax wil be for 2009 paid in December of 2009 and
June of2010. Please identify the account these expenses are booked to, and the amount included
in the test year.
REQUEST NO. 198: Please describe the study performed by the consulting firm AON.
The description of the joural entr for $8,320.32 is "Allocate AON Consulting fee. Analyze
NINTH PRODUCTION REQUEST
TO UNITED WATER IDAHO 4 DECEMBER 9,2009
General Waterworks companies' original unrecognized B/S items." Please see the attached
spreadsheet from Production Response No. 147 for reference purposes.
REQUEST NO. 199: Please describe the purpose and nature of the expenditures with
OC Taner in the total amount of $10,552.49. Please see the attached spreadsheet from
Production Response No. 147 for reference purposes.
REQUEST NO. 200: Please describe the purose and nature of the expenditures with
Kanak Attck Catering in the amount of$3,936.98. Please see the attached spreadsheet from
Production Response No. 147 for reference purposes.
REQUEST NO. 201: Please describe the nature and purose of the Joural Line
Description - United Water Idaho - Managers. Please see the attached spreadsheet from
Production Response No. 147 for reference purposes.
REQUEST NO. 202: In Production Response No. 104, the Company states that "United
Water conducted an extensive market study of costs for comparative, alternative biling
systems." Please provide a copy of this study.
REQUEST NO. 203: Please provide a copy of the water demand management survey
referenced in Greg Wyatt's testimony (page 12).
REQUEST NO. 204: Please provide the costs for the water demand management surey
referenced in the previous request. Please include within your response a detailed listing of the
cost with line description, vendor paid, amount paid, account posted and date posted.
NINTH PRODUCTION REQUEST
TO UNITED WATER IDAHO 5 DECEMBER 9, 2009
qrH
Dated at Boise, Idaho, this - day of December.
~.d~lA
istine A. Sasser
Deputy Attorney General
Technical Staff: Chris Hecht/184-196
Kathy Stockton/197-202
Patricia Hars/203-204
i:umisc:prodreq/uwiw09. i wskscwhklsph prod req 9.doc
NINTH PRODUCTION REQUEST
TO UNITED WATER IDAHO 6 DECEMBER 9,2009
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Attachment to Production Request 198
Case No. UWI-W-09-1
Staffs Ninth Production Request
12/09/09
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12/09/09
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Case No. UWI-W-09-1
Staffs Ninth Production Request
12/09/09 Page 1 of2
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2
CERTIFICATE OF SERVICE
I HEREBY CERTIFY THAT I HAVE THIS 9TH DAY OF DECEMBER 2009,
SERVED THE FOREGOING NINTH PRODUCTION REQUEST OF THE
COMMISSION STAFF TO UNITED WATER IDAHO INC., IN CASE NO.
UWI-W-09-1 BY MAILING A COPY THEREOF, POSTAGE PREPAID, TO THE
FOLLOWING:
KEVIN H. DOHERTY
UNITED WATER IDAHO INC
200 OLD HOOK ROAD
HARRGTON PARK, NJ 07640
E-MAIL: Kevin.doherty(funitedwater.com
DEAN J MILLER
McDEVITT & MILLER LLP
PO BOX 2564
BOISE ID 83701
E-MAIL: joe(fmcdevitt-miler.com
BRAD M. PURDY
ATTORNEY AT LAW
2019N 17TH STREET
BOISE ID 83702
E-MAIL: bmpurdy(fhotmail.com
JoÝdk
SECRETARY7
CERTIFICATE OF SERVICE