20091110UWI to Staff 33-41, 43-49, 51-53.pdf

McDevitt & Miller LLP
Lawyers
November 10, 2009
E\\¡r:r'!RE.C .i..";
\ 0 Pt' 2: 30înß~ NO~ Chas. F. McDevitt
OM '0 PUßt;\\~ PA~ J. (Joe) Miler¡1\\í1c'k. ('OMi¡~I;;SIU'UT!- P..... U""
[phone]
[phone] (Fax)
420 W. Bannock Street
P.O. Box 2564.83701
Boise, Idaho 83702
Via Hand Delivery
Jean Jewell, Secreta
Idaho Public Utities Commssion
472 W. Washigton St.
Boise, Idaho 83720
Re: Case No. UW-W-09-01
General Rate Case Filng
Dear Ms. Jewell:
Enclosed for fig, please fid thee (3) copies of United Water Idaho's First Response to
Commssion Staffs Thid Production Request No's. 33-41; 43-49; and 51-53.
Kidly retu a fie stamped copy to me.
Very Truy Yours,
McDevitt & Mier UP
DJM/hh
Encl.
Dean J. Miler (ISB No. 1968)
McDEVITT & MILLER LLP
420 West Banock Street
P.O. Box 2564-83701
Boise, Idaho 83702
Tel: [phone]
Fax: [phone]
j oe(imcdevitt-miler. com
RECt.N
in~q NO'l \ 0 Pl' 2: 30
ORI GINAL
Attorneys for United Water Idaho Inc.
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF THE APPLICATION OF )
UNITED WATER IDAHO INC., FOR )
AUTHORITY TO INCREASE ITS RATES AND ~
CHARGES FOR WATER SERVICE IN THE )
STATE OF IDAHO )
)
CASE NO. UWI-W-09-01
UNITED WATER IDAHO INC'S
FIRST RESPONSE TO
COMMISSION STAFF'S THIRD
PRODUCTION REQUEST
United Water Idaho Inc, ("United Water") by and through its undersigned attorneys,
hereby submits its First Response to the Commission Staffs Third Production Request No.'s 33-
41; 43-49; and 51-53.
DATED this~day of November, 2009.
UNITED WATER IDAHO INC.
BY:~U1~
Dean J. Miler
McDevitt & Miler LLP
420 West Banock
Boise, Idaho 83702
P: 208.343.7500
F: 208.336.6912
Attorney for United Water
UNITED WATER IDAHO INC'S FIRST RESPONSE TO COMMISSION STAFF'S THIR
PRODUCTION REQUEST- 1
CERTIFICATE OF SERVICE
I hereby certify that on the I O~day of November, 2009, I caused to be served, via the
methodes) indicated below, tre an~rrect copies of the foregoing document, upon:
Jean Jewell, Secretar
Idaho Public Utilities Commission
472 West Washington Street
P.O. Box 83720
Boise, ID 83720-0074
j jewell (ipuc. state.id. us
Hand Delivered
U.S. Mail
Fax
Fed. Express
Email
Brad M. Purdy
Attorney at Law
2019 N. 17th Street
Boise, ID 83702
bmpurdy(ihotmail.com
Hand Delivered
U.S. Mail
Fax
Fed. Express
Email
~
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~l.ù
UNITED WATER IDAHO INC'S FIRT RESPONSE TO COMMISSION STAFF'S THIR
PRODUCTION REQUEST- 2
ì \.
UNITED WATER IDAHO INC. RECEIVED
CASE UWI-W-09-01 20U9 HOV '0
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF PH 2= 3'
IDAHO .~; iP¡ i".
'JTI' i '-' ¡'vD~'¡"e'i. ' L TiF.~ ('("ciW,n;:.ç,.~.- ',,' 'I' .,..) ¡¡iiI (1' i j \.) .;J
Preparer: Patrcia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 33:
Please provide a copy of the explanation of rate schedules sent to customers anually and to new
customer. Please provide an explanation as to when it is sent. (UCIR - Rule 101)
RESPONSE NO. 33:
A copy of the rate schedule explanation sent to all United Water Idaho customers is attached.
The rate schedule was sent as a bil insert in Januar - Februar 2009. A copyis also senUo all
new customers shortly after they begin service with the Company.
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M
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p
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s
t
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m
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n
o
t
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f
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c
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U
n
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t
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d

W
a
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r
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a
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f
th
e

f
o
l
l
o
w
i
n
g

r
e
a
s
o
n
s
:
1.

N
o
n
p
a
y
m
e
n
t

o
f

a

p
a
s
t

d
u
e

b
i
l
l
i
n
g
,

p
a
y
m
e
n
t

o
f

a
pa
s
t

d
u
e

b
i
l
l
i
n
g

w
i
t
h

a
n
y

c
h
e
c
k

n
o
t

h
o
n
o
r
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d

b
y
th
e

b
a
n
k
,

o
r

i
n
s
u
f
f
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c
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e
n
t

f
u
n
d
s

o
n

a
n
el
e
c
t
r
o
n
i
c

p
a
y
m
e
n
t
;
2.

F
a
i
l
u
r
e

t
o

a
b
i
d
e

b
y

t
h
e

t
e
r
m
s

o
f

a

p
a
y
m
e
n
t
ar
r
a
n
g
e
m
e
n
t
;
3.

O
b
t
a
i
n
i
n
g

s
e
r
v
i
c
e

b
y

m
i
s
r
e
p
r
e
s
e
n
t
a
t
i
o
n
of

i
d
e
n
t
i
t
y
;
4.

D
e
n
y
i
n
g

o
r

w
i
l
l
f
u
l
l
y

p
r
e
v
e
n
t
i
n
g

a
c
c
e
s
s

t
o

t
h
e
wa
t
e
r

m
e
t
e
r
;
5.

W
i
l
l
f
u
l
l
y

w
a
s
t
i
n
g

s
e
r
v
i
c
e

t
h
r
o
u
g
h

i
m
p
r
o
p
e
r
eq
u
i
p
m
e
n
t

o
r

o
t
h
e
r
w
i
s
e
;
6.

T
h
e

a
p
p
l
i
c
a
n
t

o
r

c
u
s
t
o
m
e
r

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s

a

m
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n
o
r
.
Te
r
m
i
n
a
t
i
o
n

W
i
t
h
o
u
t

P
r
i
o
r

N
o
t
i
c
e
Un
i
t
e
d

W
a
t
e
r

I
d
a
h
o

m
a
y

d
e
n
y

o
r

t
e
r
m
i
n
a
t
e

w
a
t
e
r
se
r
v
i
c
e

w
i
t
h
o
u
t

p
r
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o
r

n
o
t
i
c
e

f
o
r

o
n
e

o
f

t
h
e

f
o
l
l
o
w
i
n
g
re
a
s
o
n
s
:
1.

A

s
i
t
u
a
t
i
o
n

e
x
i
s
t
s

t
h
a
t

i
s

i
m
m
e
d
i
a
t
e
l
y

d
a
n
g
e
r
o
u
s

t
o
li
f
e
,

p
h
y
s
i
c
a
l

s
a
f
e
t
y

o
r

p
r
o
p
e
r
t
y
;
2.

T
o

p
r
e
v
e
n
t

a

v
i
o
l
a
t
i
o
n

o
f

f
e
d
e
r
a
l
,

s
t
a
t
e

o
r

l
o
c
a
l
sa
f
e
t
y

o
r

h
e
a
l
t
h

c
o
d
e
s
;
3.

S
e
r
v
i
c
e

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s

o
b
t
a
i
n
e
d
,

d
i
v
e
r
t
e
d

o
r

u
s
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d

w
i
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h
o
u
t

t
h
e
au
t
h
o
r
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z
a
t
i
o
n

o
f

U
n
i
t
e
d

W
a
t
e
r

I
d
a
h
o
;

.
4.

U
n
i
t
e
d

W
a
t
e
r

I
d
a
h
o

h
a
s

d
i
l
i
g
e
n
t
l
y

a
t
t
e
m
p
t
e
d

t
o
no
t
i
f
y

t
h
e

c
u
s
t
o
m
e
r

o
f

t
e
r
m
i
n
a
t
i
o
n

a
n
d

h
a
s

b
e
e
n
un
a
b
l
e

t
o

m
a
k
e

c
o
n
t
a
c
t
;
5.

I
f

o
r
d
e
r
e
d

b
y

a
n
y

c
o
u
r
t
,

t
h
e

C
o
m
m
i
s
s
i
o
n
,

o
r

a
n
y
ot
h
e
r

d
u
l
y

a
u
t
h
o
r
i
z
e
d

p
u
b
l
i
c

a
u
t
h
o
r
i
t
y
.
No
t
i
f
i
c
a
t
i
o
n
1.

A

b
i
l
l
i
n
g

m
a
y

b
e

c
o
n
s
i
d
e
r
e
d

p
a
s
t

d
u
e

f
i
f
t
e
e
n

(
1
5
)
da
y
s

a
f
t
e
r

t
h
e

b
i
l
l
i
n
g

d
a
t
e
.

A

w
r
i
t
t
e
n

n
o
t
i
c
e

o
f
te
r
m
i
n
a
t
i
o
n

m
u
s
t

b
e

m
a
i
l
e
d

a
t

l
e
a
s
t

s
e
v
e
n

(
7
da
y
s

b
e
f
o
r
e

t
h
e

p
r
o
p
o
s
e
d

t
e
r
m
i
n
a
t
i
o
n

d
a
t
e
.
2.

A
t

l
e
a
s
t

t
w
e
n
t
y
-
f
o
u
r

(
2
4
)

h
o
u
r
s

b
e
f
o
r
e

t
h
e

s
e
r
v
i
c
e
is

t
e
r
m
i
n
a
t
e
d
,

a
n
o
t
h
e
r

a
t
t
e
m
p
t

s
h
a
l
l

b
e

m
a
d
e

t
o
co
n
t
a
c
t

t
h
e

c
u
s
t
o
m
e
r

i
n

p
e
r
s
o
n

o
r

b
y

t
e
l
e
p
h
o
n
e
.
3.

I
f

s
e
r
v
i
c
e

i
s

t
e
r
m
i
n
a
t
e
d
,

a

n
o
t
i
c
e

w
i
l
l

b
e

l
e
f
t

a
t

t
h
e
pr
o
p
e
r
t
y

a
d
v
i
s
i
n
g

t
h
e

c
u
s
t
o
m
e
r

o
f

t
h
e

n
e
c
e
s
s
a
r
y
st
e
p
s

t
o

h
a
v
e

s
e
r
v
i
c
e

r
e
s
t
o
r
e
d
.
On
l
y

a
t
w
e
n
t
y
-
f
o
u
r

(
2
4
)

h
o
u
r

n
o
t
i
c
e

i
s

r
e
q
u
i
r
e
d

i
f
:
4.

T
h
e

i
n
i
t
i
a
l

p
a
y
m
e
n
t

o
f

a

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t

i
s
no
t

m
a
d
e

o
r

t
h
e

i
n
i
t
i
a
l

p
a
y
m
e
n
t

i
s

m
a
d
e

w
i
t
h

a
ch
e
c
k

n
o
t

h
o
n
o
r
e
d

b
y

t
h
e

b
a
n
k
;
5.

P
a
y
m
e
n
t

i
s

m
a
d
e

b
y

c
h
e
c
k

t
o

a

c
o
m
p
a
n
y
re
p
r
e
s
e
n
t
a
t
i
v
e

a
t

t
h
e

p
r
e
m
i
s
e
s

t
o

p
r
e
v
e
n
t
te
r
m
i
n
a
t
i
o
n

a
n
d

t
h
e

c
h
e
c
k

i
s

n
o
t

h
o
n
o
r
e
d

b
y

t
h
e
ba
n
k
.
Ad
d
i
t
i
o
n
a
l

N
o
t
i
c
e
1.

I
f

s
e
r
v
i
c
e

i
s

n
o
t

t
e
r
m
i
n
a
t
e
d

w
i
t
h
i
n

t
w
e
n
t
y
-
o
n
e

(
2
1
)
ca
l
e
n
d
a
r

d
a
y
s

a
f
t
e
r

t
h
e

p
r
o
p
o
s
e
d

t
e
r
m
i
n
a
t
i
o
n
da
t
e
,

U
n
i
t
e
d

W
a
t
e
r

w
i
l
l

b
e
g
i
n

t
h
e

n
o
t
i
c
e

p
r
o
c
e
s
s
ag
a
i
n

w
i
t
h

t
h
e

s
e
v
e
n

(
7
)

d
a
y

w
r
i
t
t
e
n

n
o
t
i
c
e
.
Pa
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t
s

A
n
d

S
p
e
c
i
a
l

C
i
r
c
u
m
s
t
a
n
c
e
s
If

t
h
e

c
u
s
t
o
m
e
r

c
a
n
n
o
t

p
a
y

t
h
e

b
i
l
l
i
n
g

i
n

f
u
l
l

o
r
re
c
e
i
v
e
s

a

n
o
t
i
c
e

o
f

t
e
r
m
i
n
a
t
i
o
n
,

p
a
y
m
e
n
t
ar
r
a
n
g
e
m
e
n
t
s

c
a
n

b
e

m
a
d
e

t
o

a
v
o
i
d

t
e
r
m
i
n
a
t
i
o
n

o
f
se
r
v
i
c
e
.

C
a
l
l

c
u
s
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r

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v
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c
e

a
t

2
0
8
.
3
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2
.
7
3
0
4
.
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t
h
e

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u
s
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r

c
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p
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y

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h
e

b
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n
g

a
n
d

a

m
e
m
b
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of

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h
e

h
o
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s
e
h
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l
d

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s

s
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r
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o
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s
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y

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l
l

o
r

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r
e

i
s

a

m
e
d
i
c
a
l
em
e
r
g
e
n
c
y
,

U
n
i
t
e
d

W
a
t
e
r

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d
a
h
o

w
i
l
l

p
o
s
t
p
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r
UNITED WATER IDAHO INC.
CASE UWI-W-09-01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer: Patrcia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 34:
Please provide a sample copy of a wrtten denial of service letter and deposit request letter, ifthe
Company takes deposits, for each rate schedule or class of customer if the documents var.
(UCRR - Rule 104)
RESPONSE NO. 34:
United Water Idaho does not routinely take deposits.
The ComPanY does not have a written denial of service letter template. On the rare occasion that
a customerisdenied service, a letter is prepared specific to that cas.
A denial of service letter from March 2005 is attached.
Unite Wat Ido, In
8248 W. Vic Roa
P.O. Bo 19020Bo. 1083719-
telehone 208 362 7300
fa 20 36 1479
Marh i 0, 2005
MrJ
3 i i 6 Tamack.
Bois, ID 83701
RE: . Denial of Serce.
3116 Tamk
Sincerely,
Lindt Puear
Cusomer Service Supervsor
United Water Idaho, Inc.
UNITED WATER IDAHO INC.
CASE UWI-W-09-01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer: Patrcia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 35:
Please provide a sample copy of the initial receipt for the first deposit installment. Provide a
copy of the receipt for the second installment, if such receipt is different from the first. (UCRR *
Rule 109)
RESPONSE NO. 35:
United Water Idaho does not routinely take customer deposits.
~ ,.
UNITED WATER IDAHO INC.
CASE UWI- W-09-01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer: Patricia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 36:
Please provide a sample çopy of a bil sent to customers with no past due balance, for each rate
schedule or class of customers if the documents var. (UCRR - Rule 201)
RESPONSE NO. 36
A copy ora bil with no past due balance is attached. Bil statements do not var based on rate
schedule or customer class.
..
USAGE HlSTORY Billing Date:
Account Number:
09/01/09
06000997308712
1
~i-Mothly.usage in hundi"eø cubic fee
757
PrévjousBalance
Payments Through 09/01/09 ThaiiICi'ou
Balånce Forward
Current Charges Ol.e09/21/2009
$25.22
$25.22CR
$0.00
$133~23.
5
3
0 0 0
Jun-Jun JU/l1J 3 4 5
o
6
o
7 Do not submit payment. You arEl enrolled in E-PAY;
SERVICE ADDRESS: 2021 WHITE PINE LA BOISE 10
3 CCF (1 $1;2112
n CCF (1 $1.5141
WATER CHARGE SUBTOTAL
CUSTOMER CHARGE
$3.63
$10$;02
$112.65
$16.21
SEE REVERS $IDE FOR IMPTANT ACCOUNT INFORMTION
CCF
E(lUIVALENTTO.. 56.10óGAttoNS
SAFE ORINKNG WTR FEE
BOlSEFRNCHISEFEE ... ....
I TOTAL CURRENT CHARGES
$0.50
$3.87
$133.23
"Water wisely. Summerrates are in effect May 1- Septèmber 30. ... Bè sure to set pressurizedirrigatión valVes córrectly~ .. AI
sprinkier systems must have' an approved and tested backflow device. **
Please dó not remit payment for this bill. An eleconic debit WiU be applledtó your bank account on 09/21/2009 in thèamoun()$133.23.
Save a stamp and go paperlès$ tod~yf logon to ww.unitedWater.com or call ClJstomer Service to find out more informationìlFltoenroll in eBimng.
*FOr a small cónveniencefè, you can now pay YOur bil anytime by camnge88-608-6690;.
.*Oonate to UWCare$, and heip those in our comrnnity wh ne'ed assistanCe paying their water bils~ Contributionsare tax
deductible; aFl1. 00 percent Of your donation gqe to helping families met their most essential .need- water... united Wa~r will
match all customi; donations up to $20,000 annually. Donations can be mailed to UW Cares, P.O. Box. 190420; Boise; 10
83719--420; Thankyóu fOr your genei:sity.. *
0000 154 pLE DEACH HERE AM IlRN TH B0OM PO Wl YOUR PAYI II THE RE ENIOP PRVI.oø 13Qíi ~ll 13/MAil
~. ... .~. UNITED WATER
~ 824B West Victory Rciad
Boise,lD 83709
SERVICE ADDRESS: 2021 WHITE PINE LA
BOISE 10
Account Number:
Balance Forard
06000997308712
$0.00.
$133.23
D Please check this bOx if yìi have mllany
changs to th inforation on the revrse side
..
2021 S WHITE PINE LN
BOISE 10 83706-4048
UNITED WATER IDAHO
PAYMENT CENTER
PO BOX 371804
PITTSBURGH PA 15250-7804
.. BY TELEPHONE. .. [phone] ti BY TELEPHONETo pay your bil by phone. call us at 888 608 6690A convenience fee applies for
this sèrice.a
t
BY FAX
2083621479
IN PERSON
UnitèdWater Customer Service Center
8248 West Victor Road
Bolse,ID 83709
Monday through Friday (excèpt holldays~
8:00 a.m. to 4:30 p,m.
. BY DIRECT DEBIT
E-Pay is our free dl.rect paynient program that automatically deducts your bil
paYmen from your bank account. Call or &-mallus for an application for.
t IN PERSON
Pay by cash, check,. money order or creit card durl"'$business hours at cir
Customer Service Center. You can alsO leave a pay~Øt(cheormoy order) 24
hours a day in the dtop-x at our Customer ServieèCÊ!nte.
Q
~
BY E-MAIL
uwldCiunitedwater.com
r:iBY MAILFor your convenience. a retum envelope accompaniès this statement and should be
used to make payment by mail. Please include YòQr bill stub to avoid a delay in
processing your payment.
DO NOT SEND CASH.
~ ONLINE
To payyou bill online piease visit ww.unitedwater;com and click on th Wester
Union SpeedPay link. A convenience fee applies for this service.
an IN WRITING
United Water Customer SerVice cente
P.O. BOX 190420
Boise. 10 8371g..420
Always remembé to Include your account number
on any corpoence to us.
ONLINE
ww.unltedwater.com/uwld
~...i AFTE:~HOURS...I... EMER~ENCIES2083621300
Avallable24n for repong. disrptions or oter
wstii emergencie;
EMPtÖVEEIDENTlFICATION . ... ...... ... . . ..:i . ......... ......... .. .... ... ....... ..... ..
All c()mpayserveeemlôye are unifortnand~ .ldetificatlon b8 witfti
company ioo. th employee'spietreand name, anathe deteth ci:rd was isst
Please ask to se it, or cali us t() confrm an empioyee's name;
RATE SCHEDULE
Arate schède ând expianation of the various charges and hø to veify th accuracy of a bin are availabie for your inspeion ât ou CuStòri
Sèrlce Cent.
CONSUMPION UNIT OF MESURE
MGl: One thousand gallò units .
ceF: 100 cubiG feei equivalent to 748 gallons
PRORATEDBILLS
We prorate your bil whn it is for a partàl billng peiCld or a peiOd longer thn the nomal billing period, or when more than cine rate Is in effêc during
the biling periai,
ESTIMATED BILLS
We estimate your bil when.wecannot obtain an actal meterreàdihg. If yol. are receiVihg estimate readings. please conta us.
Do we have your correct information?
For changes or additions to ycir existing account information only; please provide your correcd inforation below and check the box on the front
side of this payment stub. If you are moving and ne to cloe out your account, please contact us.
TELEPHONE NUMBER CHANGES NAME OR MAILING ADDRESS CHANGES
PRIMARY CONTACT NUMBER:ACCOUNT HOLDER'S NAME:
SECONDARY CONTACT NUMBER:MAILING ADDRESS:
NEW SERVICE
To receive e-mail alerts and/or express interest in E-Billng,please provide your e-mail address.~
E-mail Address:
thank you
J...
UNITED WATER IDAHO INC.
CASE UWI-W-09-01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer: Patrcia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 37:
Please provide; a sample copy of a bil sent to customers with a past due balance, for each rate
schedule or class of customers if the documents var. (UCRR - Rule 202)
RESPONSE NO. 37:
A copy of a bill with a past due balance is attached. Bil statements do not var based on rate
schedule or customer class.
USAGE HISTORY Billing Date:
Account Number:
10/28/09
06000997291453BI-Monthly usage in hUndred cubic fiit
. , . ,
., I I
, I I
, I I
, I I,o
JUI-AUg' Au¡-t. 3
o
4
o
5 .Past Due Balance may be sullectto late charges. CQllection
and/or termilltlon.
PreVlOus Bal_ra
Payments Througll10/28/09,
Balance FOrWard - PAST DUE.
Cl.rret C.h~rgls Due 11117/20()f:
o
6
o
7
SERVICE TO:",
19.0333 CCF (j S1.2112
2D.9ôe7 CCF~Sl.$14i
WATER CHARGE SUBTOTAL
CUSTOMER CHARGE
$23.05
$31.74
$54.79
$16.21
CCF
EQUIVALNT TO 29,920 GALONS
SAFE DRlNKNG WTII .FEE
BOISE FRANCHISE FEE' "
I TOTAL CURRENT CHARGES
so. 50
$2.1~
$73.63
,.-,' ......... . .' _.' . c- ,,-. . ". '. '.-,' ........
.. Donatlit(UW Cares.and helf! those in our community who need assistance paying theirwatè bils~ cøntributionsare tax
deductibtei and 100 pcrcent ofyoLJr donation goes to helping familes meet their mos essential need.. water. UnitédWater
INiU match allt;titomer cInationsupto $20,00 annuallY. Donations can bemailèto UW Cares, P.O. Box 190420; BoiseilD83719-0420; Thank you for your generosity.**
Save a stamp and go paperlesstodayl Log on to WW.unitedWaier.comorcalieustomerServicetofindOutmore inf()rnation'
and to enroll in eBilllng.
.For a small conveniel"e fee. you can now pay your bil any time by callrtSS8--08-669Q."
1200RE 161185 PlE DEAC H£R£ AN REIl 1H BO i' WI YOUR PAYMNT IN Tl Rf ENVlO PIIDED.
~. :;. UNITED WATER
~ 8248 West Victory Road
Boise, 10 83709
SERVICE ADDRESS: 1506W WAR!tN ST
BOISEID
Account Number: 06000997291453
Balance Forward- PAST DUP $78.6S.
CurrentCliarges Due 11117/20Q9 $73.93
lI 13O1A0l12O
õØ l3liiWõi12i
D Please check thl$ bo if Yo. hllVe made any
changes to the infllatlon on the reverse side.Payment Amount Enclosed" $
EBPP235tIT
BOISE 10 B3706-3459
UNITEDWATER IDAHO
PAYMENT CENTER
PO BOX 371804
plnSBURGH PA 15250-7804 ')
m
,. ~11E~Eé~~~~4'im.' BYTELEPHONE
To pay your blU by phone. call us at 888 608 6690A convenience fee applies for
this sel"ice.
¡l.
l
BVFAX
2083621479
IN PERSON
United Water Customer Service Center
8248 West Victory Road
Boisei 10 83709
Monday through Friday (except holidays).
8:00 a.m. to 4:30 p.m.
. BY DIRECT DEBIT
E-Pay is our free dire payment program that automatically c1due your bil
payment from yor bank account. Call or e-mail us for an application form.
l INPERSON. Pay by cash. check, money order or creit card duringbusinehóurs at our
Custome Service Center. You ca also leave apaYrnent (~~ or money order) 24
hours a day in the drop-box at our Customer ServiceCentlt.
Q
~
BYE..MAIL
uwid/!unitedWater .com
et. BY
MAIL
For your convenleni a return envelope accompanies this sQitement and shøuld be
used to make payments by mall. Please include your bil stUJjto avoid a delay in
procss your payment.
DO NOT SEND CASH.
~ ONLINE
To pay your bill online please visit ww.unitedW8ter.com aiicllck on th Western
Union SpeedPay link. A convenience fee applies for this serice. .-
et IN WRITNGUnited Watir Custómer Service Center
P.O, Bóx 190420
BØl~1 10 8311g;420
Always rembr to include your account numbe
Onahy cOItSpond to us.
ONLINE
ww.unitidWater.com/uwid EMPLOYEE'It)ENTICATION
All companysøee emioyeeareintwmed ahd carr Identification badge V\thth
compny log. tt8élplóyee's pictre ahd name. and the dati ttcatd was IS'.
Please ask to se it. orcall us toconfirtn an employee's narnit... Af'TEflHOURS/EMERGENClES2083621300
Available 24/7 for repoing disrptions or other
.watir emergrijéS
. . '.. RATE SCHEDULE
. A.' rati schedule and explanations of the various charges and how to verifY th accuracy of a bil are available for your inspeion at our Custori
Service Center. .
ctiNSUMPTltlN UNlTpF MElURE
MGL: Onettluind gaiion units
CCF: 1 OOeubic.feel eqUivalet ti748 gallon
PRORATED Blll.S . .'. . . .... . . . '.'
We prorate your bil whè it is for a partial billing period or a periOd longer than the normal billngperioi or when more than one rate is in effêcduring
the billing peiac.
ESTIMATED BillS
We estimate your bil wh we cannot obtain an actual meter reading. If you are receiving esimated readings. please contact us.
Do we have your correct information?
For changes or additions to your existing accun information only; please provicl YOUlcorrected informatiOn below and check the box on the front
side of this påyment stu!) If you are moving and neec.to close Out your account, please contact us.
TELEPHONE NUMBER CHANGES NAME OR MAILING ADDRESS CHANGES
PRIMARY CONTACT NUMBER:ACCOUNT HOLDER'S NAME:
SECONDARY CONTACT NUMBER:MAILING ADDRESS:
NEW SERVICE
To receive e-maH alerts and/or express interest in E-Billng.
please provide your e-ail address.
E-mail Address:
thank you
.."
UNITED WATER IDAHO INC.
CASE UWI-W-09-01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer: Patricia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 38:
Please provide a sample copy of a bil sent to customers when the Company was unable to read
the meter, for ea~h rate schedule or class of customers if the documents vary. (UCRR - Rule
204)
RESPONSE .NO. 38:
A copy of a bill is attached for an estimated consumption. Bil statements do not var basedon
rate schedule or customer class.
~";~..--'
USAGE HISTORY
Bi~Monthly usage in hundred cubic teet Biling Date:
Account Number:
01/08/09
06000998691478101
7
a-..51co....2CI
Pre\rous Balance
Payments Through 01/08/09 ThnkYou
Balance Forward
Current Charges Due 01/28/2009
:ilfil::i_:~liI~:'
ESTIMATED Bill
Do not submit payment. YÓUQre enróiied in E-PAY.
$62.48
$62.48CR
$0;00
$31.1.8
Nov.Jan Jan-Mar Mar-May May-Jul. Jiil.Sep Sep-Oct Oc-Jan
SERVICE ADDRESS: 381 W RIDGEUNE DR BOISE 10
$8.48
$21.31
$0,50
$0.89
$31.18
~!!¡j!¡!M~i¡i:l¡::::::::i*¡¡¡i::¡::¡::¡¡::::::ii::i:i:::::::¡¡¡!::¡::¡:¡::i::::i:i::::¡ii¡:~~~i¡:¡:¡¡~¡¡~::=::.,.
SEE REVERSi sioe FOR IMPORTANT ACCOUNT INFORMATION
.::~~::::i:!:¡!:!:¡¡::i:iii:!i~:::¡:::¡:¡:¡:::¡~¡¡::¡¡¡:::¡!ll:¡I¡:ri!¡!I:!i!:lllm
..Winter rates are in effect until Apnl 30th, 2009. As cold weather approaches be sure to winterize your spnnkler system,tfsconnect hoses from outside faucets, and insulate any pipes that could freeze in the coming winter...
Pliase do not. remit payment for this biD. An electronic debit wiD be applied to your bank account on. 01/28/200~ i"theamountof$31.18.
.Fot a sman convenience fee, you can now pay your biD any time by calling 888-608-6690..
..D.O.. nate to U.W. . Cares, and. help tho ose.1n our community who need øssistønce pa. yingthei.r water biDs. Contrib.u. ti9nsøre.t-ax
dec:uetib1e, and 100 percent of your donation goes to helping familes meettheir mostessential need - water. United Water
willmatçhancustomer donations up to $20,0n0 annually. Donations can be mailed to UW Cares, P.O. Box 19Q20, Boise, ID 83719-0420. Thank you for your generosity...
1 000 111177 Pl£ DEAC HER AND RETRN TH BC PO WI YOUR PAYH£ IN THE RERN EN PRO. _ 1____1_
....------..-..----..-.-.----...-----...--....---.---.---.-----.--.-.-----_._---._----.----.-.-..---------_.-----._--.-.._.--...------------._-----._.-..----....-----.--_.---.-.õë-'iåõ-aMiìõiiiõ--
~ UNITED WATER~ 8248 West Victory Road
Boise, 10 83709
SERvice ADDRESS: 381 W RIOGEUNE DR
BOISE ID
Account Number:
Balance Forwørd
06000998691478
$0.00
$31.18
D Please check this box if you have made any
changes to the informatin on the reVers!! side.Payment Amount Enclosed $
1~~.1.11~i..111 h 1111i .111111.11.1.111..111.1.11.111 It .111"1111
Pl:44, RP
381 W RIDGElINE DR
BOISE 10 83702-6504
.11.11l1l1".hll.1 iihlliiiilllliliill h I h.hllliiil. II .UI'
UNITED WATER IDAHO
PAYMENT CENTER
PO BOX 371804
PITTSBURGH PA 15250-7804
0600099869147800000003118000000007
ältödm~.tW¡::ffff:t::::::t::::tt:::t:::::::ttt:tt:tt:::tttt:::t::
~.. BY TELEPHONE[phone]
"
::PI~HIRt::övtIa.tt:t:::f:t:f::::::::::::::f::f::::::ftftlft:ttt:f:::t:fff:t::tttt:::ftt:t::¡¡:tmtt¡:::t:ft¡¡::::::t:::¡:¡::¡mt:t::::::::¡::¡j
11 BY TELEPHONETo pay your bill by phonei call us at 888 608 6690. A convenience fe applies for
this servce.
.
§I BY fAX
!i 208 362 1479
t IN PERSON
United Woter Customer Service Center
8248 WestVictor Road
Bose,ID 83709
MondQt¡ through Friday (except holidays)
8:00 a.m. to 4:30 p.m.
. BY DIRECT DEBIT
E-Pay is our fre direct payment program that automatically deducts your bil
payment from your bank account. Call or e-mail us for an application form.
t
:f.IN WRITNG
United Water Customer SeruceCenter
Pea. Box 190420
Boise,lD 83719-0420
AIat¡$. ~member to include your account number
on any corrpondence to us.
~
~
BYE-MAIL
uwid(!unitedwater.com
ONUNE
WlAw.unrtedwater.cøm/uwid
tG.E_:l_JUD.l~~Ill~~t~l~J~fi~r¡m;~¡¡¡¡~~~~~ttt¡¡lr~im~~nl~ttIt*m~~~~;;~1~t:~t1;$lJ~ßl;j~!~l~¡t~~~~~r:~1;l;¡¡¥Æ
~AFER HOURS/EMERGENCIES
. 208 362130.0
Available 24/7 for reportng disruptions or other
water emergencies.
EMPLOYEE IDENTlflCATIQN
An compony service employees are uniformed and carr identificotion badges with the
company logo, the emplóyee's picture and name, and the dote the card was issued. Please
ask tosee it. or can us to confirm an employee's name.
::llllf......:mooim¡illm¡t:n:¡i::::::mHttt¡mii::i:i:¡:lmimmmMl:Wt::::i:mmm:1Wøm:iWWimmW1U:WWUMnHtMMWmMrWWimMtlJJW¡Sg~lm:::¡::
RATlSCHEDULEA rgit schedule and explanations of the various charges and how to verify the accuracy of a bil are available for your jnspetiQn at our Customer Service
Center.
COtUMPTIONUNITOf MEASURE
t'.Gl.One thousand gøllon units
CCf: 100 cubic teet equivalent to 748 gallons
pRORATED BILLS
W~ prrate your bill when it is fOr a portal bi11ng period or a period longer than the normal bi11ng period, or when more than one rate is in effec during
me tJmng period.
ESTlW\TED BILLS
we e$timate your bill when we cannot obtain on actuameter reading. If you are receiving estimated reodings, please contact us.
Do we have your correct information?
Fôr changes or additions to your existing account information only; please provide your corrcted information below and check the box on the frnt side
of this payment stub. If you are movng and need to close out your account, please contact us.
TELEPHONE NUMBER CHANGES NAME OR MAlllNG ADDRESS CHANGES
PRIMARY CONTACT NUMBER:
SECONDARY CONTAC NUMBER:
ACCOUNT HOLDER'S NAME:
MAIUNG ADDRESS:
NEW SERVICE
To receive e-mail alerts and/or express interest in E-Biling,please provide your e-mail address.
':1...30.'.'
E-mail Address:thank you
.. ,.
UNITED WATER IDAHO INC.
CASE UWI-W-09..01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer: Patrcia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 39:
Please provide a sample copy of a bil sent to customers when the Company prorates the
commodity charge because of the change to sumer/winter rates, for each rate schedule or class
of customers if the documents var. (UCRR - Rule 204)
RESPONSE NO. 39:
A copy of a bil is attached with the commodity charge prorated between sumer/winter rates.
Bil statements do not var based on rate schedule or customer class.
.. ...
USAGE HISTORY Billng Date:
Account Number:
11/02109
06000997325388BI-Monthly usage In hundred cubic feet
6
Prèvious Balance
Payments Through 11/02/09 ThankYou
Balance Forward
Cú~retCharges Due 11/22/2099
$122.31
$122..31CR
$0.00
$64-'34
51
o
5
o
6
o
MàNun Jut'..ug Aug-t 4
o
7
2021 SPRINGBROOK LA BOISE ID
81835631 08128/09 10/28/09 61 632 666 34 CCF ACTUAL
EQUIVAL.NT TO Z5,432 GALLONS
SAFE DRINKNG WTR FEE
aOISE FRANCHISE FEE
I TOTAl CURRENT CHARGES
W18
$0.50
$1.81
$64.84
17.2296CCF ~ $1;2112
16;7704CCF~ $1.5141
WATER CHARGE SUBTOTAL
. CUSTOMER CHARGE
$20.87
$25.39
$46.26.
$16.21
.*Ooni:t~to UW Ci:res~ andhèlp thosí!ln our community who need assistance paying their water biU~.Contributi()nsare tax
deduçtible. and 100 percent of your donation goes to helping familes met their most essential need - water. United Water
wil matchallcustl)erdoni:tionsupto $20,000 annually. Donations canbemailedtoUWCares. P.O. Box 190420. Boi$Ø. 10
83719-0420. Thank you for your generosity..*
Save a starnp and go paprless todayl Log on to ww.unitedwater.com or call Customer Service to find out more information
and to enroll ineBillng¡
.For a smaflconvenience fee; you can now pay your bil any time by callng 888-608-6690. *
oø 1__.12O
oø i:3Q MA ...1204RE 181tl Pl DEACH HER AN AERN TH BOTTOM POIO WI YOR PA'I IN TH RE ENVELOP PR.
~ UNITED WATER~ 8248 West Victory Road
eOisel 10 83709
SERVICE ADDRESS: 2021 SPRINGBROOK LA
BOISEID
Account Number: 06000997325388Balance Forward $0.00
Current Charges Due 11/22/2009 $64.84
o Please check this box if you have made any
changes to the information on the revrse side,
EBPP 1837
2021 S SPRINGBROOK LN
BOISE ID 83706-106
UNITED WATER IDAHO
PAYMENT CENTER
PO BOX 371804
plnSBURGH PA 15250-7804
.. -,-
1r BYTElEPHONE2083627304 ,. BY TELEPHONE
To pay your bil by phonei call us at 888608 6690A convenience fee applies for
this service.i!
l
BY FAX
2083621479 .BY DIRECT DEBIT
E-Pay is our free direc payment program that automatically deduet your bill
paymen from your bank account. Call or e-mail us for an application form.IN PERSON
UnIted Water Customer Service Center
8248 West Victory Road
Boise. 10 83709
Monday through Friday (except hoidays)
8:00 a.m, to 4:30 p.m.
l IN PERSON
Pay by cash, checki money order or credit card during l:usiness hours at our
Customer Service Center. You can also leave a paYi'ent (che or money order) 24
hOurs a day in the drop-box at our Customer ServiceCenter.
Q
~
BYE-MAIL
uwldCiunitedwater.com
r: BY
MAIL
. For your convenience. a return envelope accompanies this statement and shuld be
used to make payments by mail. Please inclUde YQ\r bil stub to avoid a delay in
processing your payment.
DO NOT SEND CASH.
~ ONLINE
To pay your bil Oiline please visit WW.unitedwater,com and cliCk on th WéStern
Union SpeedPay link. A convenience fee applies for thi serv_ice.M I i
EMPLOYEE IDENTIFICATION
All c(¡mpanyserice. empio~. are uniford and carry idenifi~tion iidges'iitftl
company logci, th.employee's picture and namei and th date the card wa I~.Please ask to se it or call us to confrm an employee's name; .
r:IN WRITING
United Water Customer Service Center
P;O. Box 190420
Boise. 10 83719-420
AlWays remembe to iiiliJde your account number
on any correspOnden to us.
ONLINE
ww.i.nitedwater.com/uwid
'1 AFTER HOURS/EMERGENCIES208.3621300
Availabl 24/7 for reporting disrptions or othr
wateremernciéS;
RATE SCHEDULE
Arat schldi.le andexplam.tlQi1 of the various charges and ho to verify the accuracy of a bil are available for your Inspeion at our Customer
Sel'ice Center.
CONsuMPiON UNIT OF MEASURE
MGL: OnêthOusand gallcin units
CCF: 100 cubic fe. equivalent to 748 gallons
PRORATED BILLS
We prorate your bil whe It is for a pàrtlal biling period or a peiod longer thn the normal biling period. or when moe than one rate Is in effec during
th billng peiOd;
ESTIMATED BILLS
We estimate your bil when we cannot obtain an actual meter reading. If you are receiving estimated readIngsl piease contact us.
Do we have your correct information?
For changes or additiOns to your existing accunt information only; please provide your corree information below and check the box on th front
side of this payment stub. If you are moving and need to close ou your account, please contact us.
TELEPHONE NUMBER CHANGES NAME OR MAILING ADDRESS CHANGES
PRIMARY CONTACT NUMBER:ACCOUNT HOLDER'S NAME:
SECONDARY CONTACT NUMBER:MAILING ADDRESS:
NEW SERVICE
To receive e-mail alerts and/or express interest in E-Billng.
please provide your e-ail address.
jl I.'.
E-mail Address:
thank you
UNITED WATER IDAHO INC.
CASE UWI-W-09-01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer:Patrcia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 40:
Please provide a sample copy of the notice used when transferrng amounts between customers
when the lapse in service exceeds 60 days, for each rate schedule or class of customers if the
documents var. (UCRR - Rule 206)
RESPONSE NO. 40:
United Water Idaho does not use a preprinted form to notify customers of a transfer of amounts.
Generally, customers who move from one address to another pay the closing bil in full. ira
closing bil remains unpaid and is not transfered within the 60-day time limit, the customer is
contacted by phone. The customer can either pay the outstanding balance or we let them know
we can transfer the balance to their new account. If the Company needed to write to the
customer to notify them of a transfer, a letter would be composed specific to the situation.
UNITED WATER IDAHO INC.
CASE UWI-W-09-01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer: Patricia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 41:
Does the Company offer customers a pre-printed form for the medical emergency certificate? If
so, please provide a copy ofthe form. (UCRR - Rule 308)
RESPONSE NO. 41:
United Water Idaho does not provide a pre-printed form for the medical emergency certificate.
The Company accepts the certificate provided in the format chosen by the medical provider.
UNITED WATER IDAHO INC.
CASE UWI-W-09-01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer: Patrcia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 43:
Please provide a sample copy ofthe Rules Sumar sent to customers. How and when are
customers given the summar? (UCRR - Rule 701)
RESPONSE NO. 43:
A sample of the Rules Sumar is attached to the Company's response to Request No. 33.
The Rules Sumar is provided anually as a bil insert. It was sent in Januar and Februar
2009 bils. The 2010 summar wil be provided afer the conclusion of the present rate case so
as to include any changes in rates.
~
,
UNITED WATER IDAHO INC.
CASE UWI-W-09-01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer: Patrcia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 44:
Please provide a copy of the following Company documents: Initial Notice to Terminate, Final
Notice ofIntent to Terminate Service (if sent), and the Notice of Procedure for Reconnecting
Service (door tag or notice if used), for each rate schedule or class of customers if the documents
var. Please provide explanation of how the Company conducts its termination process. (UCRR
- Rule, 304, 305, 310,311)
RESPONSE NO. 44:
The three notices are attached.
United Water Idaho reads water meters and bils for water serice bi-monthly. Water bils are
due twenty days after the bil date. If the bil is not paid thirt-five days after the bil date, the
first notice is mailed. The notice is pink, mailed from the local.offce and. due in ten days. If the
customer does not payor make arangements to pay after receiving this reminder notice, the
second notice, a shutoff notice, is mailed. This notice is orange, mailed from the local offce,
and is sent seven days before the actual shutoff date. If the customer does not payor make
arangements to pay after receiving this shutoff notice, two days before the account is scheduled
for disconnection, the customer is called to remind them of the scheduled disconnect. If the
customer is reached successfully, the customer is encouraged to pay the bil or make
arangements to pay. If the call is not successful, the account is scheduled for disconnection on
the day printed on the shutoff notice. The morning of the disconnection date, all. accounts
scheduled for disconnection for that day are checked one more time to enure that only accounts
unpaid and without arangements are disconnected. Payments from the night deposit box are
checked against the disconnection list, and after ensurng only eligible accounts remain, the Field
Service workers are given the disconnection orders. Prior to turng the meter off, the Field
Service worker attempts to make contact with the customer to give an opportty to pay the bill
then or to contact the office. If no one is home, or the customer refuses to payor make
arangements, the water is tued off, the disconnect notice is left on the door or with the
customer, and the Field Service worker returns the completed disconnection list to the offce at
the end of the day along with any payments collected.
.'
United Water Idaho is currently piloting an outbound callng system from Televox. This system
uses automated callng technology to make the customer calls prior to disconnection. The
system has a prerecorded message for each customer and allows the customer to make a payment
through Western Union or contact the Company for payment arangements.
REMINDER NOTICE
Mak Payment To:
UNITED WATER IDAHO INC.
PO BOX 190420
BOISE ID 83719-0420
11/19/2009
Mail to:1220 ESTH NuRTH
MOUNTAIN HOME, ID 83647
4526 BETHEL ST 06000-999-173-971 11109/2009 $41.15
àii
$0.00
Please return top portion of bil with payment
Dear Customer,
We're ooncerned. According to our records, we have not yet received payment for your water bil, which was due
10/25/2009. Under our rules and regulations, as approved by the Idaho Public Utilties Commission, water bils may be considered late
fifteen days after the bil date.
Have you already sent us your payment? If so, please accept our thanks and disregard this reminder. If you have not yet sent
in your payment, please do so by retu mail before the final due date printed at the top of this notice. You also are welcome to pay in
person at our offce, located at 8248 W.. Victory Road in Boise or you may place your payment in our night deposit box, which is
located in our parking area. For your convenience, we also have a payment station in the U S Ban at 10th and Idaho. Please include
the tear-off portion of this notice with your payment. For a minimal fee, credit card payments and check-by-phone payments are now
accepted. Call customer service at [phone].
We wil make every effort to work with you to set up payment arrangements if you are unable to pay the full amount
owed. Your water service canot be terminated for any unregulated charges. However, if you have neither made payment
arrangements nor paid your water bil by tne final date printed at the top of this notice, we wil send you a notifioation of service
terination. If your water service is terminated before this bil is paid, a $20.00 reconnection fee wil be required to restore service
during regular business hours or $30.00 to restore service after regular business hour. If you make payment to one of our field service
representatives, a $15.00 trp charge wil be required in addition to the past due amount.
If disconnecting your water service would adversely affect a serious ilness or create a medical emergency for someone in
your home, you may give us a statement from your doctor confirming this and we wil postpone shutting off your water service for 30
days.
You may fie a complaint with the Idaho Public Utilties Commission by contacting their offce at 334-0369 or PO Box
83720, Boise, ID 83720-0074. Your water service wil not be terminated until the complaint has been resolved.
We would be happy to discuss your account with you. Please feel free to contact us at [phone]. Ou offce hours are 8:00
a.m. to 4:30 p.m. Monday through Friday.
The tear-off portion of this reminder should be included with your payment in the envelope provided. Than you for your prompt
attention to this past due water bil.
Final Due Date 11/19/2009
4526 BETHEL ST 11/09/2009 $ 41.15 $0.00 $41.15
Pleas keep this portion of bil for your records
United Water Idaho Inc.
8248 W. VICTORY ROAD
BOISE, ID 83709
FINAL NOTICE
eye 394 1# IS091924ILOe 65
Mail to:
1000 N COLE RD
BOISE ID 83704
510 AVE 06000-997-282-015 11/10/2009 $135.58 11/17/2009
United Water Idaho Inc.
8248 W. VICTORY ROAD
BOISE, ID 83709
(20S) 362-7304
The water bil for this address is past due. Since we previously sent you a final notice and have
not received payment for your account, your water service will be turned off after 8:00a.m.
on the termination date listed above.
FINAL NOTICE
You may avoid termination of service by making a payment or payment arrangements
with a customer service representative at [phone]. United Water Idaho accepts
credit card or check-by-phone payments for. a minimal fee. Office. hours are Monday
through Friday, 8:00 a.m. to 4:30 p.m. There is a night deposit box located in the parking
lot at 8248 W. Victory Road. Payment or arrangements must be made prior to the
termination date listed above. DO NOT MAIL YOUR PAYMENT. If you make your
payment online within 24 hours of disconnection, contact customer service with the
confirmation number.
If after discussing the problem with our company you remain dissatisfied, yqu may fie a complait with the
Idaho Public Utilties Commission, P.O. Box 83720, Boise, ID 83720-0074, Phone [phone]. Water
service will not be terminated prior to resolution of the complaint.
If the service is disconnected, a reconnect fee will be added to the unpaid balance.
Monday - Friday 8:00 a.m. to 4:30 p.m. $20.00All other times $30.00
If you choose to pay the field service person to avoid termination of service, there wil be a trip fee collected in
addition to the past due bil.Trip Fee $15.00
In accordance with the Idaho Public Utilties Commission (lPUC), if a member of your household is seriously
il or there is a medical emergency, United Water Idaho wil postpone termination of service for thirt (30)
days. A wrtten certification is required from a licensed physician or health official.
262
WATER SERVICE TERMINATION
Customer Name:Date:11/12/2009
Service Address: 311 0 GAVIN ST Account #: 06000-997-320-306
Mtr 51349526 Loc 81 Past Due: $88.00
United Water Idaho Inc.
8248 W. VICTORY ROAD
BOISE, ID 83709
[phone]
A representative from United Water Idaho delivered this notice today. The water . bill for this
address is past due, and water service has been terminated in accordance with the Idaho Public
Utilities Commission Rules and Regulations.
Satisfactory arrangements must be made to pay the amount due, plus a reconnection fee,
before service will be restored. You may contact a customer service representative. at
[phone] for assistance. United Water Idaho accepts credit card or check-by-phone
payments for a minimal fee. Office hours are Monday through Friday, 8:00 a.m. to 4:30
p.m.
If after discussing the problem with our company you remain dissatisfied, you may file a
complaint with the Idaho Public Utìlties Commission, P.O. Box 83720, Boise, ID 83720-0074,
Phone [phone].
If the service is disconnected, a reconnect fee wìl be added to the unpaid balance.
Monday - Friday 8:00 a.m. to 4:30 p.m. $20.00All other times $30.00
You may choose to pay the field service person to avoid termination of service, there will be a
trip fee collected in addition to the past due bilL.Trip Fee $15.00
In accordance with the Idaho Public Utilities Commission (IPUC), United Water Idaho wìl
postpone termination of service for thirt (30) days if a member of your household is seriously
ìl or there is a medical emergency.
UNITED WATER IDAHO INC.
CASE UWI-W-09-01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer: Patrcia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 45:
Please provide a sample copy of any brochure or other printed material regarding the Company's
third pary notification program if the Company has such a program. How and when is ths
material provided to customers? (UCRR - Rule 307)
RESPONSE NO. 45:
United Water Idaho does not provide a third pary notification program.
.
UNITED WATER IDAHO INC.
CASE UWI-W-09-01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 46:
Please provide a sample copy of any brochure or other printed material regarding the Company's
Water Conservation program. How and when is this material provided to customers? Are any of
Company's brochures, notices, forms and/or bils available in Spansh or other languages? If so,
please indicate the language(s) and information available. How are customers made aware that
there are bils, forms, and brochures available in languages other than English?
RESPONSE NO. 46:
Attaclied are sample copies of brochures and other printed material regarding the Company's
Water Conservation program. An explanation on how and when these materials are provided to
customerS is detàiled by item below.
Item 1: Anual Water Conseration Guide. The Guide is distrbuted in early sumer each year
(on June 21 in 2009) as an insert in the Sunday Idaho Statesman newspaper within our service
terrtory. Thoughout the year supplies of the Guide are also made available to customers at the
Company's offices, Boise CityHall, the Boise WaterShed, and the Foothils LeamingCenter.
Additionally, supplies ofthe Guide are made available to customers at all communty events in
which the Company paricipates thoughout the year, including neighborhood association
meetings, the Idaho Green Expo, and Water Effcient Landscape (WEL' s) classes.
Item 2: Sumer Bil Insert. This insert was provided to all customers via their water bil over
two months in the spring/sumer of2008. No such insert was distrbuted in 2009. This was an
oversight in 2009 as the sumer bil insert has been, and is intended to be, a regular anual
communication piece to customers.
Item 3: Message on water bil. The bil message was provided on all customer bils durng the
May to September 2009 sumer rates period.
Item 4: Hidden Springs Conservation Materials. Both the postcard and a brochure were mailed
directly to all Hidden Springs residents durng the sumer months of2008 and 2009.
The Company does not currently provide brochures and/or printed conservation materials in
languages other than English.
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Conserve water
to save money
and energy!
In the summer, the average Boise homeowner uses nearly
400 percent more water than in the winter. That's because we
all like our green lawns and landscaping. But that increase in
usage comes at a cost: higher water bils for customers, and
wasting of this precious resource.
Our water comes from the underground aquifer and the
Boise River. By conserving water, we prolong the life ofthe
supply and use less energy. It takes a lot of electricity to
pump, treat and distribute water to United Water Idaho's
nearly 250,000 customers every day.
You can take some simple actions to reduce water use and
save money:
· Check your plumbing for leaks, and fix any immediately;
· Make sure your sprinkler system is operating correctly;
· Don't over water your lawn or landscaping;
· let Mother Nature work - don't water your lawn when
it rains.
For more information about conserving water and lowering
your water bill, visit ww.unitedwateridaho.com or contact
our United Water Customer Service team at 362-7304.
I/~/Z ~
What do
an
air conditioner
and a
All three are ways to make a positive
change in our communities.
Read on to learn how the City of Boise,
United Water Idaho and Idaho Power
are working together to help you make
a difference this summer.
Reduce yard
"vaste to save
U space!
Yard wastes make up about 40 percent of all wastes hauled
to the landfil in the summer months. Grass c1ippingsi tree
trimmings and other natural landscape materials have to be
hauled away each week by large trucks on busy city streets.
Use a mulching lawn mower and compost yard wastes and
kitchen scraps at home to reduce landfill wastes. Other Earth-
friendly benefits are:
~ Compost is a valuable soil aid.
e Grass clippings left on the lawn return precious nutrients
and moisture back to the turf.
~ A mulching lawn mower saves time and money.
· Plastic bags made from petroleum products don't degrade
in a landfilL.
· Reducing wastes saves landfill space for the future.
Call Boise City Environmental at 384-3901 or check the
city's website ww.cityofboise.org for more waste reduction
information or to find out where to purchase a low-cost
compost bin.
Reduce electricity
demand and earn
a bil cr.edit!
Electricity use continues to rise as our communities grow.
On summer days when air conditioners are running on high
and farmers are pumping water to their fields, this demand
increases dramatically.
You can help your community and lowerthe demand for
elecricity by signing up for the AIC Cooi Credit program.
. You can earn up to $21 in bill credits every summer. *
. By participating. you will help keep the electrical system
running smoothlyi prevent rollng outages and reduce the
amount of power purchased elsewhere at higher prices.
. Most partcipants notice little or no difference in
temperature. The average difference was less than
three degrees.
You can learn more about this program by visiting our Web
site at ww.idahopower.com/accoolcredit or by callng
1-866-865-COOL (2665).
'See Web site or call for program details.
:r?6/Y 3
USAGE HISTORY
ai-Monthly usage In hundred cubic feet Billing Date:
Account Number:
08/20109
06000999341402
Previous Balance
Payments Through 08/20/09 Thank You
Balance Forward
Currént Charges Due 09/09/2009
$16.9.11
$170.QOCR
$0.89CR
$220.41
JUri-Ául Aug.lt Oct-D Dec-Feb Feb-Aør Apr-Jun Jun-Ailg
SERVICE ADDRESS:
047683339 06116/09 08118/09 63 271 399 128 CCF ACTUAL
EQUIVALENT TO 95.744 GALLONS
SAFE ORINKNG WTR FEE
LEAKGUARD
I TOTAL CURRENT CHARGES
W18
3 CCF (§ $1.2112
125CCF(§ $1.5141
WATER CHARGE SUBTOTAL
CUSTOMER CHARGE
$3.64
$189.26
$192.90
$16.21
$0.50
$10.80
$220.41
..Water wisely. Summer rates are in effect May 1 - September 30." Be sure to set pressurized irrigation valves correctly. "" AI
sprinkler syStert must have an approved and tested backflow device. ..
Save a stamp and go paperless todayl Log on to ww.unitedwater.com or call Customer Service to find out more information and to
enroll in eBillng.
"For a small convenience feei you can now pay your bill any time by calling 888-608-6690..
..Donate to UW Cares. and helpthose in our community who need assistance paying their water bils. Contributions are tax
deductiblei and 100 percent of your donation goes to helping families meet their most essential need _ water. United Water will
match all customer donations up to $20,000 annually. Donations can bemailedtoUWCares.P.O.Box1904201Boisei 10
83719-0420. Thank you for your generosity...
OOOORE 1$45 PLEASE DETACH HERE AND RETURN THE BOTTOM PORTION WITH YOUR PAYMENT IN THE REURN ENVELOPE PROVIEO.
oø 1308 MARO 0721l
-----óë 130iMÃRÕÕ7292ii--
UNITED WATE.R8248 West Victory Road
Boise. 10 83709
SERVICE ADDRESS: 5354 SILVER SPUR ST
BOISEID
Account Number: 06000999341402Balance Forward $O.89CR
Current Charges Due 09/09/2009 $220.41
D Please che this box if you have made any
change to the information on the reverse side.
:-.. ,
l .
UNITED WATER IDAHO
PAYMENT CENTER
PO BOX 371804
plnSBURGH PA 15250-7804
::rfr= /i Lf
Dear Hidden Springs Resident:
United Water Idaho is proud to be your water service
provider. We work hard to ensure high quality water and
unmatched customer service.
Again this year, we are providing water conservation
information for all Hidden Springs residents.
You can pick up free conservation tips at the Hidden Springs
Mail Room, and look in your mail for additional water-saving
ideas this summer. To find out more, call 362.7336
or visit our website at
ww.unitedwater.comlidaho. UNITED WATER
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UNITED WATER IDAHO INC.
CASE UWI-W-09-01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer: Patrcia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 47:
Please explain the Company's meter reading procedure and schedule for all customer rate
schedules, residential, multi-residential and commercial customers. Are all meters read
monthly?
RESPONSE NO. 47:
United Water Idaho reads water meters and bils for service on a bi-monthly basis (ever two
months). The service terrtory is divided into logical meter reading routes based on location and
geography. All. accounts within the route are read regardless of rate schedule or revenue class.
Each routë is placed in one of two reading cycles and read approximately the same time every
two months. Thus, we read and bil about half of our customers each month and the other half
the following month.
The vast majority of water meters are located in outside pits/vaults and are read manually.
Readings are entered into a handheld data collector using Itron meter reading softare. The
softare has capabilities to ensure the Meter Reader is reading the appropriate meter assigned to
the service, and also has high and low consumption checks to verify readings.
The Company has installed some touch read devices on accounts that have constant obstrctions
or on accounts that may present safety concerns. The touch read pad is mounted outside the
building, and a reading device is used to display the reading. Then the reading is keyed into the
data collector. There are fewer than 3,00 ofthose in the system.
The Company also has approximately 2,000 mobile radio read meters. These were installed in
high traffc or securty area, and in places that were difficult to read. A radio read meter has a
unque register that tranmits a radio signaL. An antenna is mounted on the top of a vehicle, and
by drving through the area, the company is able to obtain the meter readings.
United Water Idaho is currently piloting a fixed radio reading network. The Company selected
two vendors for the pilot and has installed the transmitting devices on two hundred meters,
including both residential and commercial accounts. The pilot began in late 2008 and wil
continue through 2010.
UNITED WATER IDAHO INC.
CASE UWI-W-09-01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer: Patricia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 48:
Please explain the billng process and the calculation of commodity charges when the Company
has to bil accumulated charges due to previous estimated bilings or missed readings.
RESPONSE NO. 48:
Each day's meter readings are uploaded into the biling system and reviewed the day after
reading. After the editing is complete, the routes are biled in an overnight process.
If an account is estimated for one period, when the meter is read the following period, the
consumption calculated from the estimated read to the actual read is reviewed. If the
consumption is reasonable compared to account history, the bil is calculated. If the
consumption is too high or too low, the estimated bil is cancelled and re-biled to a better
estimate and then the new period's bil is calculated from the new estimated reading.
The Company does not accumulate charges due to estimates.
UNITED WATER IDAHO INC.
CASE UWI-W-09-01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer: Patricia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 49:
Please submit the results of time studies completed or cost data available regarding the current
cost for meter reading on a monthly basis.
RESPONSE NO. 49:
United Water Idaho has not conducted any time studies regarding monthly meter reading. The
most recent cost estimation data regarding monthly meter reading the Company has was
submitted in its monthly billng request fied in 2007, (UWI - W -07 -04).
,
UNITED WATER IDAHO INC.
CASE UWI-W-09..01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer: Patcia Foss
Sponsoring Witness: Gregory p.. Wyatt
REQUEST NO. 51:
Please identify the number of field collections on a monthly basis for each year from 2005
forward to date, identify the separate classes of customers and include whether those
disconnections were completed durng normal business hours or outside of normal business
hours.
RESPONSE NO. 51:
The number of field collections by month is attached. United Water Idaho does not track field
collections by c.ustomer class. All disconnections are completed durng normal business hours.
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UNITED WATER IDAHO INC.
CASE UWI-W-09-01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer: Patrcia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 52:
Please identify the number of disconnections for non-payment on a monthly basis for each year
from 2005 forward to date, identify the separate classes of customers and include whether those
disconnections were completed durng normal business hours or outside of normal business
hours.
RESPONSE NO. 52:
The number of accounts disconnection for non-payment is attached. Untied Water Idaho does
not track disconnections by customer class. All disconnections are completed durng normal
business hours.
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UNITED WATER IDAHO INC.
CASE UWI-W-09-01
THIRD PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer: Patrcia Foss
Sponsoring Witness: Gregory P. Wyatt
REQUEST NO. 53:
Please explain the differences in charges for a reconnection charge and the field collection
charge or the temporar disconnection at customer request charge for both normal business hours
and other than normal business hours.
RESPONSENO. 53:
The reconnection charge is a fee that applies to accounts where water has been tued off for
either non-payment or retured items such as a bad check. If service is restored durng normal
business honrs, the reconnection fee is $20.00. If the customer requests reconnection after
normal business hour, the fee is $30.00.
The field. collection trp charge is applicable to all customers who pay outstanding bils for
servce at the time that Company personnel arve at the customer's premises to terminate
service. The field collection trp charge is.$15.00.
The serce connection charge of $25.00 applies to all customers who request servce after
regular offce hours, weekends or holidays.
The temporar disconnection charge applies to all customers who request the Company shut off
the water at thê meter for repairs to customer's plumbing. Thefee is $15.00 durng normal
business hours and $25.00 after-hours.