20071130UWI to Staff 12, 15, 16, etc.pdf

McDevitt & Miller LLP
Lawyers
[phone]
[phone] (Fax)
420 W. Bannock Str~~~", ..0'\1 '~ri Pl1 t¡: 2í
P.O. Box 2564-837o:,UI ft. JU
Boise, Idaho 83702
ehas. F. McDevitt
Dean J. (Joe) Miler
November so, 2007
Via Hand Delivery
Jean Jewell, Secretary
Idaho Public Utilities Commission
472 W. Washington St.
Boise, Idaho 80'720
Re: Case No. UWI-W-û7-û4
Dear Ms. Jewell:
Enclosed for fiing in the above matter please find three (0') copies of United Water Idaho's
Responses to Commission Staffs First Production Requests, No's 12, 15, 16,24 (supplemental),
28, 29, 30 and 42.
An additional copy of the document and this letter is included for return to me with your fie
stamp thereon.
Very Truly Yours,
~wzDean J. Miler
DJM/hh
Enclosures
II
y ORIGINAL
Dean J. Miler (ISB No. 1968)
MCDEVITT & MILLER LLP
420 West Banock Street
P.o. BOX 2564-83701
Boise, Idaho 83702
Tel: [phone]
Fax: [phone]
joe(imcdevitt-mier .com
E
tmv 30 Pll ll: 21
Attorney for United Water ldaho lnc.
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
)IN THE MA TIER OF THE APPLICATION )
OF UNITED WATER IDAHO INC. TO )
IMPLEMENT A PROGRA OF MONTHLY )
BILLING AND FOR RECOVERY OF COSTS )ASSOCIATED THEREWITH )
)
CASE NO. UWI-W-07-04
UNITED WATER IDAHO INC'S
RESPONSE TO COMMISSION
STAFF'S FIRST PRODUCTION
REQUESTS
United Water Idao Inc, ("United Water") by and through its undersigned attorneys,
hereby submits its Responses to the Commission Staffs First Production Requests No.'s 12, 15,
16,24 (supplemental), 28, 29, 30 and 42.
DATED ths Y day of November, 2007.
UNITED WATER IDAHO INC.
BY.~tÆ
Dean J. Miler
Attorneys for United Water ldaho, Inc.
""
UNITED WATER IDAHO INC'S RESPONSE TO COMMISSION STAFF'S FIRST PRODUCTION
REQUESTS-l
-_..,
-'.,
CERTIFICATE OF SERVICE
I hereby cerify that on thet1)~day of November, 2007, I caused to be sered by the
method(s) indicated below, a tre and correct copy of the foregoing document, upon:
Jea Jewell, Secreta
Idaho Public Utilties Commssion
472 West Washington Street
P.O. Box 83720
Boise,ID 83720-0074
j jewelltluc.state.id. us
Hand Delivered
U.S. Mail
Fax
Fed. Express
Email
Donovan Walker
Deputy Attorney General
Idaho Public Utilties Commission
472 West Washington Street
P.O. Box 83720
Boise, il 83720-0074
Hand Delivered
U.S. Mail
Fax
Fed. Express
Email
~
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~MjlM4==~I~te EVI & MILLER LLP
UNITED WATER IDAHO INC'S RESPONSE TO COMMISSION STAFF'S FIRST PRODUCTION
REQUESTS-2
v
UNITED WATER IDAHO INC.
CASE UWI-W-07 -04
FIRST PRODUCTION REQUEST OF THE COMMISSIOrilJS1MFSO
1"., .~\_0 i:.
4: 21
Preparer/Record holder: Patt Foss
Sponsoring Witness: Greg Wyatt
Telephone: [phone]
Title: General Manager
REQUEST NO. 12:
Please describe any services provided to United Water Idaho by Mellon Bank,
US Bank, and Credit Data. Provide copies of any contracts for services provided
by these vendors.
RESPONSE:
Mellon Bank provides payment and collection services. This includes lockbox,
check clearing, check imaging, and direct debit for collection services. For
payment services they provide positive pay and payee in addition to image,
controlled disbursement and ACH wires. A formal contract is not in place for
Mellon services. United Water has agreed upon pricing with Mellon through
2008 based on volumes.
US Bank is the local deposit bank used for payments and collections accepted in
Boise. They also provide United Water Idaho with a payment station in
downtown Boise for no fee. There is no specific contract for banking services
from US Bank, as we are charged their usual bank fees for these types of
transactions.
Credit Data is the local bad debt collection agency United Water Idaho uses.
They provide a letter service to attempt bad debt collection. If the debt is not
paid with the letter service, the delinquent amount is placed on the customer's
credit report. Credit Data collects and reports payments on bad debt. A copy of
the contract with Credit Data is attached.
..
Agreement for Collection Services With Credit Data Idaho, Inc.
Agreed this iO ~ day of qvLt 1 9~ Between
1Sl?€ £,A1erz CoQ.j:fZA-l)Gl (HEREIN AFTER REFERED TO
AS CREDITOR); whose pricipal place of business is: 8248 West Victory Road
Boise, Idaho 83709
AND; CREDIT DATA IDAHO, INC. (HEREIN AFTER REFERED TO AS COLLECTOR); whose
principal place of business is: 1451 Hartman Boise, Idaho 83704.
Witnesseth:
Whereas, Creditor desires, from time to time during the term of this agreement, to submit to
Gol:ector for collection certain claims, accounts or other evidences of indebtedness (hereinafter
called Claims) and
Whereas, Collector desires to provide Creditor with collection services with respect to said
claims,
Now Therefore, for and in consideration of the mutual covenants hereinafter set forth, it is
mutually agreed between the parties hereto as follows:
1.Collector agrees that all activities of Collector shall be carried out in compliance
with all applicable federal laws.
2.Creditor hereby warrants that all Claims forwarded to Collector wil be valid
enforceable debts, and that creditor wil, both before and after forwarding said
Claims, comply with all applicable federal, state, and local laws with respect thereto.Further Creditor agrees to provide, whenever requested to do so by Collector: a
written verification of Claim; a copy of the judgment, if any, on which a Claim is
based; the name and address of the person or entity to whom the debt was
originally owed, if different from present Creditor.
3.lf any court of competent jurisdiction shall rule that any provision of this agreement
is invalid or unenforceable, the remaining provisions shall remain in full force and
effect and shall not be affected by said ruling.
4. This agreement shall be binding on the heirs, legal representatives, successors
and assigns of the parties hereto.
5.Creditor and Collector agree that all actions taken by Creditor and Collector
pursuant to this agreement shall be in accordance with the TERMS AND
, :. Jl:.,
CONDITIONS set forth below. Said TERMS AND CONDITIONS have been signed
by both parties and are hereby made a part of this Agreement as fully and
effectually as if they were set forth herein. Thus, whenever the term "Agreement" is
used herein, it shall be construed of include said TERMS AND CONDITIONS. This
Agreement, including the TERMS AND CONDITIONS. contains the entire
agreement between the parties hereto and cannot be amended or modified in any
respect except by an amendment in writing signed by both parties.
TERMS AND CONDITIONS
The parties agree as follows:
All accounts submitted for collection wil be remitted at the following rates.1a return rate for
Creditor and a ~ % commission rate for Collector.
All acounts where litigation must be used to recover the funds will be remitted at the following
rates. '! % for Creditor and fD% to Collector.
~
All monies or other compensation received by Creditor on accounts placed for collection with
Collector must be reported to Collector within three (3) working days.
Collector accrues interest on all accounts placed at the legal rate described by law unless
Creditor specifically requests Collector not to in writing.
This agreement may be cancelled at any time with thirty (30) day written notice by either party tc
the other.
In Witness Whereof, the parties have hereunto set their hands and seals the day and year
described above.
~ ACCL~~ .k",¿w.:~ci "b" c-~1k. ó'jC4(:'" .:4,~de ~,l eLL'" o-Q) ~ r~te -w.il be.
502'0 i: c'v-e(.i:te. a- 50 70 It C,. " e.~., -i
l2/r,(
Credit Data Idaho, Inc.
BOISE WATER CORPORATION
BY: ~,fr #rf
Vice resident
UNITED WATER IDAHO INC.
CASE UWI-W-07-04",,~t!1l l',. O',s
FIRST PRODUCTION REQUEST OF THE COMMIMiö\lspp ¡21
Preparer/Record holder/Sponsoring Witness: Greg Wyatt
Telephone: [phone]
Title: General Manager
REQUEST NO. 15:
Please provide a copy of the recent study prepared by United Water and/or
United Water Idaho regarding the feasibility of converting to automated meter
reading.
RESPONSE:
United Water Idaho has only recently begun the process of evaluating future
meter reading options. There appear to be four options:
1) Continue to read meters manually, increasing meter reading staff as
necessary
2) Implement a mobile radio read system
3) Implement a fixed radio read system
4) Implement a mixed system
Attached is a preliminary summary report based on the evaluation to date.
United Water Idaho
Future Meter Reading Options Summar
May 2007
Introduction
The greater Boise area is expected to grow significantly over the next ten years. United
Water Idaho Engineering estimates that we can expect to experience growt levels of
approximately 2,000 connections each year.
United Water Idaho must continue to find the most effcient work processes. Meter
reading is one area that is impacted daily by growth. Curently we have four (4) full-time
meter readers who read the 82,400 meters every two months. We utilize field service
people and our late person for a few hours each week to keep meter reading on schedule.
Meter reading is accomplished using the Itron MVRS meter reading system to captue the
reading data and upload it into the customer biling system. The vast majority of our
meters are read manually. We have approximately 1,500 radio read meters installed
primarly in areas that were extremely hard to read or posed a safety concern for the
reader. For the radio meters, we are curently using Itron's radio product and Badger
water meters. We also have approximately 2,300 touch read meters scattered though out
the system. These units are installed in areas where customers have obstrcted the meters
with fencing or in backyard settings that are difficult to enter. The touch read pads are
typically mounted on fences. We use a handheld reader made by Neptue which has a
digital readout display to read these units. The pad is touched by the handheld and the
reading is displayed. The reader then enters the reading into the Itron handheld.
Meter readers have a mixtue of walking and drving routes. We track reading time from
daily Itron reports and assign an average read time to each route. Routes are then
assigned daily based on those average read times. We expect meter readers to read an
average of 500 reads or better daily.
In order to continue to meet our curent and futue meter reading challenge, it is time for
United Water Idaho to evaluate the varous reading options and develop a strategy to
meet this future challenge.
Objective
United Water Idaho consistently produces over 99% of its water bils from actul meter
reads. This high percentage of reads is important to the business because it provides our
customers with a level of confidence in the accuracy of their bils and gives us a high
level of confdence in our consumption and revenue reports. Meter reading accuracy is
also very high which helps to reduce service orders, and customer complaints. Ths level
of biling from actual meter reads and reading accuracy is a standard that we must
maintain as we grow.
Our primar objectives are to provide our customers with accurate, timely water bils.
Provide the company with accurate consumption and revenué reports. And finally, our
objective is to provide customer service efficiently and safely and to utilize new
technology where appropriate and cost effective.
Options
Maintain Current System
The first option reviewed is to continue to read meters using the system we have today
and add personnel as needed to meet growt demands. Our meter readers average 500
meters per day and their accuracy is very high. If new readers can attain that stadard, a
new reader can read 118,500 meters per year. (237 days of reading X 500 reads per day)
That equates to an additional 19,750 customers per new reader. At the curent contract
rate, each new reader would increase expenses by $56,500 anually in salar, benefits,
vehicle costs, tools, and clothing.
We are very familar with the system we use today and have refined processes over the
years to maximize efficiency. Adding new accounts is an easy process in our biling
system and the offce and field customer service employees work very well together.
The Itron product that we use is well established, well supported, and we upgraded the
handheld data captue units in April 2007 to an improved version with stronger radio read
capabilty.
There are also arguments against maintaining the same meter reading process. We only
provide a bil every two months which makes it diffcult for customers to get a
conservation signal, creates high summer bils, and doesn't permit early leak detection.
The repetitive motion stress on the wrst, elbow, and shoulder joints from opening and
closing meter lids day-after-day can lead to work related injures. Meter readers are
subject to other work related safety concerns in walking a route. There are traffc
hazds, dogs, landscaping hazds, bees, spiders and insects, and inclement weather
conditions to contend with daily.
Radio Read
Mobile
United Water Idaho has approximately 1,500 radio read meters curently in the
distribution system. When we piloted the radio reads, we chose areas that were
extremely inefficient to manually read and/or were safety hazds.
We are using Itron's mobile radio product with Badger water meters. Most of the curent
installations are read as the reader walks the route. The new handhelds installed in April
2007 have a much stronger reception.
There are two reading methods to mobile radio. One is the handheld device used either
as a walk-by unit or cradle mounted in a vehicle. The other method is a trck mounted
mobile collector. (Although the walk-by unt is used now, it is not one of the options
discussed as a futue strategy because it does not significantly change the number of new
staf needed and except for the cost of the collector or cradle, the cost is nearly the same
as a mobile system.)
The cradle mount is less expensive than the trck mounted mobile collector; however, the
mobile collector (laptop) has more featues. The laptop has a GPS screen that displays all
the meters it has read in the area and which meters remain to be read.
The biggest benefits of the mobile radio read systems are the increase in meters read per
hour and 100% accuracy rate. Both cradle mounted and the mobile collector can read
almost as many meters as the driver can pass by in a day. The Itron mobile collector is
rated for 24,000 reads in a single unit.
The argument against the mobile radio system is that, regardless of the mounting used,
the system stil requires personnel and vehicles to read the routes for biling and the
systems require a large capital investment. Meters equipped with radio devices are
significantly more expensive than manually read meters.
Radio Read
Fixed Network
The fixed network radio read system is the latest innovation in meter reading technology.
The water meters used in a fixed network system are very similar to mobile, except the
transmitter is much stronger. A collector tower is installed in grids though out the
system. The towers collect and transmit the readings via a wireless connection to the data
collection point. From there the readings are stored and/or uploaded for biling.
Typically the grid is planed so that each reading is received by more than one tower to
ensure coverage. The systems can be programed to read as often or as seldom as
required. Because we have well, booster and tan facilities distrbuted throughout the
system now, finding a location for the collector towers should not be a difficult issue.
As with mobile radio, the fixed network will supply 100% accuracy on all meter reads.
Unlike mobile, there is no limit to the number of meters read per day or the number of
reads captured from each service location per day. There is no need to send a meter
reader out to any route equipped with a fixed network, plus service orders that only
require a meter reading can be accomplished over the network. Other benefits of the
fixed network include; same day high flow detection on the customer lines, reverse flow
detection, tamper alerts, and system reports.
Another local benefit of the fixed network is the ability to match daly production
numbers to daily consumption numbers. We would continue to have the lag from
production to biling but the uncertainty of production versus sales would be eliminated.
If production meters were equipped with the same reading device, we could read
production meters via the fixed network as welL. Finally, a fixed reading system would
enable monthly reading and biling without adding field personneL.
The major argument against a fixed network is the cost of the system. The radio
equipped meters are more expensive than manualy read meters and there is the cost of
the collectors, softare, and hosting fees to support the network. It is not yet
determinable how much personnel time and other costs would be involved in operating
the fixed network system for both meter reading and other puroses that the fixed
network system enables.
Summary
The least cost meter reading strategy for the future is to continue to manualy read meters
and bil customers every two months. Our readers are accurate and effective. We would
only need to add personnel with the addition of approximately 20,000 new accounts.
The down side of maintaining the status quo is we only get what we have today. With
manual meter reading we do not have any of benefits described in an automated meter
reading strategy. We can only provide monthly reading and biling if we double our
reading staf.
Automated meter reading via mobile radio requires a major capital investment with
limited benefits. We would have the ability to read meters more quickly, with greater
accuracy, and with fewer staff. Monthly reading could be accomplished without adding
meter readers. However, mobile radio remains just a meter reading tool. There are no
enhanced information features with this technology and it requires staff and trcks to
accomplish the reads.
Fixed network meter reading requires a major capital investment also. It will provide us
with the abilty to read meters on demand, without meter reading sta. It is unclear at
this time what level of personnel would be required to operate and maintain the system.
The enhanced featue of fixed radio is the information provided through the reading
system on more than just a once every two months basis. The information obtained on
consumption patterns and customer use characteristics could be used by the company for
a varety of analysis, projections, and design.
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LABOR RATES:
Installation - T&D Utilty Person
Meter Reader
$ 22.92 per hour
$ 15.25 per hour
Installation of the transmitter/endpoint:
Estimate 1/2 hour per meter pit (per Dennis Fickes)
Estimate 14.5% single sets vs. common sets (Avimor Vilage 1, Phase 1)
For 100 meters:
Singles: 14.5 meter pits =~
Commons: 42.75 meter pits =~
(85.5/2 meters/pit = 42.75 pits)
7.25 labor hours
21.38 labor hours
Total Hours 28.63
Total Labor per Meter 0.286 hours per meter
Round to 0.3 hours per meter
Vehicle and Benefits Overhead 58.30%
Cost per meter for transmitter installation 22.92 x 0.3 x 1.583 = $10.88
Manual Meter Reading Cost Reduction/Avoidance for Monthly Meter Reading
Estimate having to double 2008 meter reading staff (5) to achieve monthly meter reading capabilty
Annual meter reading expense:5 x 15.25 x 1.583 x 2080 = $ 251,064
Round to $ 251,100
UNITED WATER IDAHO INC.
FIRST PRODUCTlg~~i~~~-~cg::HE COMMI~~ldßVS¥Attl 4: 22
Ei
Preparer/Record holder/Sponsoring Witness: Greg Wyatt
Telephone: [phone]
Title: General Manager
REQUEST NO. 16:
Does the Company anticipate converting to automated meter reading? If so,
when? If not, why not?
RESPONSE:
As stated in response to Request No. 15, United Water Idaho has just started an
evaluation of future meter reading options. No decision has been made at this
time.
UNITED WATER IDAHO INC.
FIRST PRODUCTlg~~~~~~-~cgFO:HE COMMISS~N §¥Aii pr~ 4..22
SUPPLEMENTAL RESPONSE TO REQUEST NO. 24
I"''t-1',,,"
Preparer/Record holder/Sponsoring Witness: Greg Wyatt
Telephone: [phone]
Title: General Manager
REQUEST NO. 24:
For each of the past three (3) years (2005, 2006 and YTD 2007), how many
requests has the Company received for implementation of monthly billng?
SUPPLEMENTAL RESPONSE:
During 2007 United Water performed a corporate-wide customer survey via
telephone seeking feedback on customer satisfaction in major performance
areas. In United Water Idaho the survey reached 243 residential customers.
The survey was performed by Global Strategy Group who assigned a +/- 6.4%
confidence rating to the Idaho response data.
One of the questions in the survey asked customers to indicate their preferred
interval for biling between monthly, bi-monthly and quarterly. The survey results
indicated 49% preferred monthly billng, 26% bi-monthly, and 18% quarterly with
7% expressing no preference. Assuming the survey results are an accurate
reflection of the opinions of all United Water Idaho's customers, almost half of
United Water Idaho's customers have a preference for monthly biling.
UNITED WATER IDAHO INC. r"
CASE UWI-W-07-04 '"PMl r1n~ 30 ti; 2.¿
FIRST PRODUCTION REQUEST OF THE col\lšälO~ ..§llf~
\t;L?"H~J J~~!;~i'~:ÙSS\m
lIntJI iì:;) '0'-"'" .
Preparer/Record holder: Patt Foss
Sponsoring Witness: Greg Wyatt
Telephone: [phone]
Title: General Manager
REQUEST NO. 28:
Please explain how the Company determined the number of additional customer
notices that wil be generated as referenced in Company Exhibit No.1, line 21?
RESPONSE:
United Water Idaho reviewed actual notice counts by season for calendar year
2006 through August 2007. Water bils differ considerably by season so in
calculating a monthly biling increase for the notices, we applied a different
percentage to each season. We increased the winter season notices by 10%,
the shoulder season by 25%, and the summer season by 60%.
/'
UNITED WATER IDAHO INC.CASE UWI-W-07 -04 . 2;2
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
IDf"'!!:') ¡'UDtie
JjT" it l 'T~IE.S G C1 fA ;::v:~ :t:s S J err;;;
Preparer/Record holder/Sponsoring Witness: Greg Wyatt
Telephone: [phone]
Title: General Manager .
REQUEST NO. 29:
Please provide a copy of all customer communication inserts sent to customers
in the last two years. Please provide with each insert the date sent to the
customers and the purpose for the insert.
RESPONSE:
United Water Idaho sent five (5) customer communication inserts in 2006. They
were:
1) Rules and Regulations. Dates sent: January - February. This insert informs
customers of their rights and responsibilties covering rules for deposits,
termination of service, payment arrangements, complaint procedure, the tariff
schedule, etc.
2) Notice of Application to Increase Rates. Dates sent: March - ApriL.
Notice to customers of United Water Idaho's application to the Commission for a
rate increase.
3) UW Cares. Dates sent: July - August. This is an insert informing customers
of United Water Idaho's low-income assistance program (UW Cares) and
advising customers of their opportunity to contribute to the program to assist
neighbors who may need help in paying their water bils.
4) Rate Change. Dates sent: mid-August - mid-October. This insert
communicates to customers the Commission order approving the rate increase
that became effective on August 1, 2006.
5) Winterize. Dates sent: October - November. This insert reminds customers
to prepare their irrigation systems, pipes and landscaping for the winter. It
includes tips on how to winterize sprinklers, insulate pipes and offers instructions
on how to deal with frozen pipes.
r"
United Water Idaho Sent six (6) customer communication inserts in 2007.
They were:
1) Rules and Regulations. Dates sent: January - February. This insert informs
customers of their rights and responsibilities covering rules for deposits,
termination of service, payment arrangements, complaint procedure, the tariff
schedule, etc.
2) Summer Conservation. Dates sent: April- May. This insert promotes
summertime water conservation. It provides do-it-yourself tips for homeowners
to encourage wise water use and informs customers of the summer rates from
May 1 to September 30.
3) UW Cares. Dates sent: July - August. This is an insert informing customers
of United Water Idaho's low-income assistance program (UW Cares) and
advising customers of their opportunity to contribute to the program to assist
neighbors who may need help in paying their water bils. (Same text as UW
Cares insert from 2006)
4) Payment Options. Dates sent: mid-August - mid-October. An insert
informing customers of new payment options, including on-line bil pay and
additional payment centers. The insert also reminds customers that they can
arrange to pay their bils via electronic debit or by phone or with a credit card.
5) Monthly Billng. Dates sent: mid-October - mid-December. A letter to
customers informing them of United Water Idaho's application to the Commission
to convert to monthly meter reading and billng.
6) Winterize. Dates sent: November - January. This insert reminds customers
to prepare their irrigation systems, pipes and landscaping for the winter. It
includes tips on how to winterize sprinklers, insulate pipes and offers instructions
on how to deal with frozen pipes.
Ge
n
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t
h
e

c
r
e
d
i
t

c
a
r
d

v
e
n
d
o
r

o
n
th
e
s
e

t
r
a
n
s
a
c
t
i
o
n
s
.
)
WB
.
6
0
1
.
D
06
0
0
1
1
7
2
0
0
6
~~~'Ç
De
p
o
s
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t
s
/
P
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y
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t

G
u
a
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s
Th
e

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s
e
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e

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s

a
l
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s
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n
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A
t

t
h
i
s

t
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m
e
,

U
n
i
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d

W
a
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o

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s

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u
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e
p
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r

p
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.
Ru
l
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s

F
o
r

T
e
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f

S
e
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c
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Te
r
m
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t
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n

W
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t
h

P
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r

N
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t
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c
e
Wi
t
h

p
r
o
p
e
r

c
u
s
t
o
m
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r

n
o
t
i
f
i
c
a
t
i
o
n
,

U
n
i
t
e
d

W
a
t
e
r
Id
a
h
o

m
a
y

d
e
n
y

o
r

t
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r
m
i
n
a
t
e

w
a
t
e
r

s
e
r
v
i
c
e

f
o
r

o
n
e

o
f
th
e

f
o
l
l
o
w
i
n
g

r
e
a
s
o
n
s
:
1.

N
o
n
p
a
y
m
e
n
t

o
f

a

p
a
s
t

d
u
e

b
i
l
l
i
n
g
,

p
a
y
m
e
n
t

o
f

a
pa
s
t

d
u
e

b
i
l
l
i
n
g

w
i
t
h

a
n
y

c
h
e
c
k

n
o
t

ho
n
o
r
e
d

b
y
th
e

b
a
n
k
,

o
r

i
n
s
u
f
f
i
c
i
e
n
t

f
u
n
d
s

o
n

a
n
el
e
c
t
r
o
n
i
c

p
a
y
m
e
n
t
;
2.

F
a
i
l
u
r
e

t
o

a
b
i
d
e

b
y

t
h
e

t
e
r
m
s

o
f

a

p
a
y
m
e
n
t
a
r
r
a

n
g
e
m
e
n
t
;
3.

O
b
t
a
i
n
i
n
g

s
e
r
v
i
c
e

b
y

m
i
s
r
e
p
r
e
s
e
n
t
a
t
i
o
n
of

i
d
e
n
t
i
t
y
;
4.

D
e
n
y
i
n
g

o
r

w
i
l
l
f
u
l
l
y

p
r
e
v
e
n
t
i
n
g

a
c
c
e
s
s

t
o

t
h
e
wa
t
e
r

m
e
t
e
r
;
5.

W
i
l
l
f
u
l
l
y

w
a
s
t
i
n
g

s
e
r
v
i
c
e

t
h
r
o
u
g
h

i
m
p
r
o
p
e
r
eq
u
i
p
m
e
n
t

o
r

o
t
h
e
r
w
i
s
e
;
6.

F
a
i
l
u
r
e

t
o

a
p
p
l
y

f
o
r

s
e
r
v
i
c
e
.
Te
r
m
i
n
a
t
i
o
n

W
i
t
h
o
u
t

P
r
i
o
r

N
o
t
i
c
e
Un
i
t
e
d

W
a
t
e
r

I
d
a
h
o

m
a
y

d
e
n
y

o
r

t
e
r
m
i
n
a
t
e

w
a
t
e
r
se
r
v
i
c
e

w
i
t
h
o
u
t

p
r
i
o
r

n
o
t
i
c
e

f
o
r

o
n
e

o
f

t
h
e

f
o
l
l
o
w
i
n
g
re
a
s
o
n
s
:
1.

A

s
i
t
u
a
t
i
o
n

e
x
i
s
t
s

t
h
a
t

i
s

i
m
m
e
d
i
a
t
e
l
y

d
a
n
g
e
r
o
u
s

t
o
li
f
e
,

p
h
y
s
i
c
c
i
l

s
a
f
e
t
y

o
r

p
r
o
p
e
r
t
y
;
2.

T
o

p
r
e
v
e
n
t

a

v
i
o
l
a
t
i
o
n

o
f

f
e
d
e
r
a
l
,

s
t
a
t
e

o
r

l
o
c
a
l
sa
f
e
t
y

o
r

h
e
a
l
t
h

c
o
d
e
s
;
3.

S
e
r
v
i
c
e

i
s

o
b
t
a
i
n
e
d
,

d
i
v
e
r
t
e
d

o
r

u
s
e
d

w
i
t
h
o
u
t

t
h
e
au
t
h
o
r
i
z
a
t
i
o
n

o
f

U
n
i
t
e
d

W
a
t
e
r

I
d
a
h
o
;
4.

U
n
i
t
e
d

W
a
t
e
r

I
d
a
h
o

h
a
s

d
i
l
i
g
e
n
t
l
y

a
t
t
e
m
p
t
e
d

t
o
no
t
i
f
y

t
h
e

c
u
s
t
o
m
e
r

o
f

t
e
r
m
i
n
a
t
i
o
n

a
n
d

h
a
s

b
e
e
n
un
a
b
l
e

t
o

m
a
k
e

c
o
n
t
a
c
t
;
5.

I
f

o
r
d
e
r
e
d

b
y

a
n
y

c
o
u
r
t
,

t
h
e

C
o
m
m
i
s
s
i
o
n
,

o
r

a
n
y
ot
h
e
r

d
u
l
y

a
u
t
h
o
r
i
z
e
d

p
u
b
l
i
c

a
u
t
h
o
r
i
t
y
.
No
t
i
f
i
c
a
t
i
o
n
1.

A

b
i
l
l
i
n
g

m
a
y

b
e

c
o
n
s
i
d
e
r
e
d

p
a
s
t

d
u
e

f
i
f
t
e
e
n

(
1
5
)
da
y
s

a
f
t
e
r

t
h
e

b
i
l
l
i
n
g

d
a
t
e
.

A

w
r
i
t
t
e
n

n
o
t
i
c
e

o
f
te
r
m
i
n
a
t
i
o
n

m
u
s
t

b
e

m
a
i
l
e
d

a
t

l
e
a
s
t

s
e
v
e
n

(
7
)
da
y
s

b
e
f
o
r
e

t
h
e

p
r
o
p
o
s
e
d

t
e
r
m
i
n
a
t
i
o
n

d
a
t
e
.
2.

A
t

l
e
a
s
t

t
w
e
n
t
y
,
f
o
u
r

(
2
4
)

h
o
u
r
s

b
e
f
o
r
e

t
h
e

s
e
r
v
i
c
e
is

t
e
r
m
i
n
a
t
e
d
,

a
n
o
t
h
e
r

a
t
t
e
m
p
t

s
h
a
l
l

b
e

m
a
d
e

t
o
co
n
t
a
c
t

t
h
e

c
u
s
t
o
m
e
r

i
n

p
e
r
s
o
n

o
r

b
y

t
e
l
e
p
h
o
n
e
.
3.

I
f

s
e
r
v
i
c
e

i
s

t
e
r
m
i
n
a
t
e
d
,

a

n
o
t
i
c
e

w
i
l
l

b
e

l
e
f
t

a
t

t
h
e
pr
o
p
e
r
t
y

a
d
v
i
s
i
n
g

t
h
e

c
u
s
t
o
m
e
r

o
f

t
h
e

n
e
c
e
s
s
a
r
y
st
e
p
s

t
o

h
a
v
e

s
e
r
v
i
c
e

r
e
s
t
o
r
e
d
.
On
l
y

a
t
w
e
n
t
y
,
f
o
u
r

(
2
4
)

h
o
u
r

n
o
t
i
c
e

i
s

r
e
q
u
i
r
e
d

i
f
:
4.

T
h
e

i
n
i
t
i
a
l

p
a
y
m
e
n
t

o
f

a

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t

i
s
no
t

m
a
d
e

o
r

t
h
e

i
n
i
t
i
a
l

p
a
y
m
e
n
t

i
s

m
a
d
e

w
i
t
h

a
ch
e
c
k

n
o
t

h
o
n
o
r
e
d

b
y

t
h
e

b
a
n
k
;
5.

P
a
y
m
e
n
t

i
s

m
a
d
e

b
y

c
h
e
c
k

t
o

a

c
o
m
p
a
n
y
re
p
r
e
s
e
n
t
a
t
i
v
e

a
t

t
h
e

p
r
e
m
i
s
e
s

t
o

p
r
e
v
e
n
t
te
r
m
i
n
a
t
i
o
n

a
n
d

t
h
e

c
h
e
c
k

i
s

n
o
t

h
o
n
o
r
e
d

b
y

t
h
e
ba
n
k
.
Ad
d
i
t
i
o
n
a
l

N
o
t
i
c
e
1.

I
f

s
e
r
v
i
c
e

i
s

n
o
t

t
e
r
m
i
n
a
t
e
d

w
i
t
h
i
n

t
w
e
n
t
y
,
o
n
e

(
2
1
)
ca
l
e
n
d
a
r

d
a
y
s

a
f
t
e
r

t
h
e

p
r
o
p
o
s
e
d

t
e
r
m
i
n
a
t
i
o
n
da
t
e
,

U
n
i
t
e
d

W
a
t
e
r

w
i
l
l

b
e
g
i
n

t
h
e

n
o
t
i
c
e

p
r
o
c
e
s
s
ag
a
i
n

w
i
t
h

t
h
e

s
e
v
e
n

(
7
)

d
a
y

w
r
i
t
t
e
n

n
o
t
i
c
e
.
Pa
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t
s

A
n
d

S
p
e
c
i
a
l

C
i
r
c
u
m
s
t
a
n
c
e
s
If

t
h
e

c
u
s
t
o
m
e
r

c
a
n
n
o
t

p
a
y

t
h
e

b
i
l
l
i
n
g

i
n

f
u
l
l

o
r
re
c
e
i
v
e
s

a

n
o
t
i
c
e

o
f

t
e
r
m
i
n
a
t
i
o
n
,

p
a
y
m
e
n
t
ar
r
a
n
g
e
m
e
n
t
s

c
a
n

b
e

m
a
d
e

t
o

a
v
o
i
d

t
e
r
m
i
n
a
t
i
o
n

o
f
se
r
v
i
c
e
.

C
a
l
l

c
u
s
t
o
m
e
r

s
e
r
v
i
c
e

a
t

2
0
8
.
3
6
2
.
7
3
0
4
.
If

t
h
e

c
u
s
t
o
m
e
r

c
a
n
n
o
t

p
a
y

t
h
e

b
i
l
l
i
n
g

a
n
d

a

m
e
m
b
e
r
of

t
h
e

h
o
u
s
e
h
o
l
d

i
s

s
e
r
i
o
u
s
l
y

i
l
l

o
r

t
h
e
r
e

i
s

a

m
e
d
i
c
a
l
em
e
r
g
e
n
c
y
,

U
n
i
t
e
d

W
a
t
e
r

I
d
a
h
o

w
i
l
l

p
o
s
t
p
o
n
e
te
r
m
i
n
a
t
i
o
n

o
f

s
e
r
v
i
c
e

f
o
r

t
h
i
r
t
y

(
3
0
)

d
a
y
s
.

A

w
r
i
t
t
e
n
ce
r
t
i
f
i
c
a
t
e

i
s

r
e
q
u
i
r
e
d

f
r
o
m

a

l
i
c
e
n
s
e
d

p
h
y
s
i
c
i
a
n

o
r
pu
b
l
i
c

h
e
a
l
t
h

o
f
f
i
c
i
a
l

s
t
a
t
i
n
g

t
h
e

n
a
m
e

o
f

t
h
e

p
e
r
s
o
n
wh
o

i
s

i
l
l

a
n
d

t
h
e

n
a
m
e
,

t
i
t
l
e
,

a
n
d

s
i
g
n
a
t
u
r
e

o
f
th
e

p
e
r
s
o
n

c
e
r
t
i
f
y
i
n
g

t
h
e

s
e
r
i
o
u
s

i
l
l
n
e
s
s

o
r
me
d
i
c
a
l

e
m
e
r
g
e
n
c
y
.
Re
s
t
r
i
c
t
i
o
n
s

O
n

T
e
r
m
i
n
a
t
i
o
n

O
f

S
e
r
v
i
c
e
Se
r
v
i
c
e

c
a
n
n
o
t

b
e

t
e
r
m
i
n
a
t
e
d

i
f
:
1.

T
h
e

p
a
s
t

d
u
e

b
i
l
l
i
n
g

i
s

l
e
s
s

t
h
a
n

$
5
0
.
0
0

o
r

t
w
o

(
2
)
mo
n
t
h
s

o
f

s
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_Ii e e 11-
February 13, 2006
Notice of Application to Increase Rates
Dear United Water Idaho Customer:
This is to notify you that on February 10, 2006 United Water Idaho filed an Application with the Idaho
Public Utilities Commission (I PUC) asking for authority to increase the company's rates and charges.
In the Application, United Water is proposing a revenue increase of $5,921,691, which represents an over-
all increase in rates of 17.91 %, to be applied equally to all classes of customers. The requested increase
would raise rates for a typical residential customer by about $4.90 a month, bringing the average annual
residential bill from $327 to $386.
The proposed increase is necessary so that United Water will have an opportunity to earn a return on its
investments in water facilities which are providing service to customers. United Water has invested more
than $14 million in source, treatment and distribution facilities that have not yet been allowed for recovery
in the company's rates. An increase in revenue is necessary to support these investments and to maintain
a sound financial position. Additionally, ongoing costs of operations have increased since United Water's
last general rate case.
The proposed increase in rates is subject to review and a decision by the IPUC, which may accept, modifyor reject in whole or in part the proposed increase. A complete copy of the proposal is available at the
company's office at 8248 West Victory Road, Boise, Idaho, and at the Commission's office at 472 West
Washington, Boise, Idaho. It is also available on-line at the IPUC website:
http://ww.puc.state.id.us/FILEROOM/water/water.htm .
You can also file a comment on the Application via the IPUC website at:
http://www.puc.state.id.us/scri pts/polvorm.d Il/i puc.
Or mail comments to:
Idaho Public Utilities Commission
P.O. Box 83720
Boise, Idaho 83720-0074
or United Water Idaho Inc.
P.O. Box 190420
Boise, Idaho 83719-0420
Sincerely,
United Water Idaho
060022706
WWW.UNITEDWATER.COM
-'i 11-
Add a
Generous
Splash!
UW Cares helps low income customers in our community
who need assistance in obtaining one of life's most
basic needs - water. You can help a neighbor in need
by contributing to UW Cares.
United Water Cares
UW Cares is a nonprofit 50l(c)(3) organization. It
provides financial assistance to customers who have
trouble paying their water bilL. Grants are processed
through EI-Ada Community Action Agency and the
Western Idaho Community Action Partnership (WICAP).
You can help
United Water provides the majority of the funding to
support these grants. Now you can contribute too.
Your gift can help provide essential water service to
someone in your community. One hundred percent of
your contribution will go directly to help your neighbors
in need! Your gift is tax deductible.
Please show you care by completing and returning
the form on the back of this card or visit us online
at ww.uwcares.org.
For more information
Call us toll free at 88.942.8080 or visit ww.uwcares.org.
UW~cares
www.uwcares.org
uwocares And so do I!
o Yes, I would like to help my neighbors who
need assistance paying their water bill due
to a temporary hardship.
NAME
ADDRESS
CITY STATE zip
PHONE EMAIL ADDRESS
Here's my tax-deductible donation of:
_$25 _$10 _$5 Other $
Method of Payment
_Check _ Money Order (payable to uw Cares)
MasterCard Visa _American Express
NAMEON CARD
CARD NUMBER EXP. DATE (MIY)
SIGNATURE
Mail to: UW Cares
P.O. Box 190420
Boise, ID 83719 UW~cares
0670106 www.uwcares.org
e e
105324_United_Water_BillScl1/19/07 4:04 PM Page 1 I
~' United Water-:'-C?z
IMPORTANT RATE CHANGE
INFORMATION ABOUT YOUR
UNITED WATER IDAHO BILL:
Effective August 1, 2006, the
Idaho Public Utilities Commission
(I PUC) issued an order approving
a 10.98 percent across-the-board
rate increase for United Water
Idaho. The new rates are reflected
in this bill on a prorated basis for
water service on and after
August 1.
+
The company filed a rate increase
request with the i PUC on February
10, 2006, seeking recovery on
investments that it made to
improve service to customers.
+
United Water Idaho last filed a rate
case in November 2004; and in
August 2005, the I PUC awarded
the company an 8.08 percent
increase. However, that order
excluded recovery on many of
the investments for service
improvements made in 2004-05.
The current order also allows
recovery on new investments as
well as increased operations and
maintenance costs.
www.unitedwateridaho.com
-+
+
e
1 05324_United_Water_BillS cl1/19/07
4 :04 PM
The increase means the average
residential customer who uses
approximately 139,000 gallons of
water annually will pay about
$35.93 more a year
(approximately $2.99 a month)
for water service. Your actual bill
will vary depending on the amount
of water you use.
The best way to manage your water
bill is to ensure your interior
plumbing is in good repair,
practice simple conservation
methods and water your
landscaping wisely.
Visit our website at
www.unitedwateridaho.com for
information on wise water use.
United Water Idaho appreciates
having you as a customer and
values your input. If you have any
questions about the change in
rates or comments about our
service, please contact our office
at 362.7304.
06008152006
-+
e
Page 21
+
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r
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a
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s
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1.

N
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p
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m
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a

p
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d
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b
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p
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;
2.

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b
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O
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m
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;
5.

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;
6.

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f
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l
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w
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g
re
a
s
o
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s
:
e
1.

A

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x
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s

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s

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g
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u
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f
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s
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c
a
l

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f
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t
y

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r

p
r
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p
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r
t
;
2.

T
o

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v
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a
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sa
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;
3.

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,

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t
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n

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f

U
n
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t
e
d

W
a
t
e
r

I
d
a
h
o
;
4.

U
n
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t
e
d

W
a
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e
r

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a
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o

h
a
s

d
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t
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y

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t
t
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p
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h
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c
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m
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a
t
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n

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n
d

h
a
s

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un
a
b
l
e

t
o

m
a
k
e

c
o
n
t
a
c
t
;
5.

I
f

o
r
d
e
r
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d

b
y

a
n
y

c
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r
t
,

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C
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m
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s
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h
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d

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h
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r
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t
y
.
No
t
i
f
i
c
a
t
i
o
n
1.

A

b
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l
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m
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b
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e
r
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d

p
a
s
t

d
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e

f
i
f
t
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e
n

(
1
5
)
da
y
s

a
f
t
e
r

t
h
e

b
i
l
l
i
n
g

d
a
t
e
.

A

w
r
i
t
t
e
n

n
o
t
i
c
e

o
f
te
r
m
i
n
a
t
i
o
n

m
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s
t

b
e

m
a
i
l
e
d

a
t

l
e
a
s
t

s
e
v
e
n

(
7
)
da
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s

b
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f
o
r
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t
h
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p
o
s
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d

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m
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n
a
t
i
o
n

d
a
t
e
.
2.

A
t

l
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a
s
t

t
w
e
n
t
y
-
f
o
u
r

(
2
4
)

h
o
u
r
s

b
e
f
o
r
e

t
h
e

s
e
r
v
i
c
e
is

t
e
r
m
i
n
a
t
e
d
,

a
n
o
t
h
e
r

a
t
t
e
m
p
t

s
h
a
l
l

b
e

m
a
d
e

t
o
co
n
t
a
c
t

t
h
e

c
u
s
t
o
m
e
r

i
n

p
e
r
s
o
n

o
r

b
y

t
e
l
e
p
h
o
n
e
.
3.

I
f

s
e
r
v
i
c
e

i
s

t
e
r
m
i
n
a
t
e
d
,

a

n
o
t
i
c
e

w
i
l
l

b
e

l
e
f
t

a
t

t
h
e
pr
o
p
e
r
t

a
d
v
i
s
i
n
g

t
h
e

c
u
s
t
o
m
e
r

o
f

t
h
e

n
e
c
e
s
s
a
r
y
st
e
p
s

t
o

h
a
v
e

s
e
r
v
i
c
e

r
e
s
t
o
r
e
d
.
On
l
y

a

t
w
e
n
t
y
-
f
o
u
r

(
2
4
)

h
o
u
r

n
o
t
i
c
e

i
s

r
e
q
u
i
r
e
d

i
f
:
4.

T
h
e

i
n
i
t
i
a
l

p
a
y
m
e
n
t

o
f

a

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t

i
s
no
t

m
a
d
e

o
r

t
h
e

i
n
i
t
i
a
l

p
a
y
m
e
n
t

i
s

m
a
d
e

w
i
t
h

a
ch
e
c
k

n
o
t

h
o
n
o
r
e
d

b
y

t
h
e

b
a
n
k
;
5.

P
a
y
m
e
n
t

i
s

m
a
d
e

b
y

c
h
e
c
k

t
o

a

c
o
m
p
a
n
y
re
p
r
e
s
e
n
t
a
t
i
v
e

a
t

t
h
e

p
r
e
m
i
s
e
s

t
o

p
r
e
v
e
n
t
te
r
m
i
n
a
t
i
o
n

a
n
d

t
h
e

c
h
e
c
k

i
s

n
o
t

h
o
n
o
r
e
d

b
y

t
h
e
ba
n
k
.
Ad
d
i
t
i
o
n
a
l

N
o
t
i
c
e
1.

I
f

s
e
r
v
i
c
e

i
s

n
o
t

t
e
r
m
i
n
a
t
e
d

w
i
t
h
i
n

t
w
e
n
t
y
-
o
n
e

(
2
1
)
ca
l
e
n
d
a
r

d
a
y
s

a
f
t
e
r

t
h
e

p
r
o
p
o
s
e
d

t
e
r
m
i
n
a
t
i
o
n
da
t
e
,

U
n
i
t
e
d

W
a
t
e
r

w
i
l
l

b
e
g
i
n

t
h
e

n
o
t
i
c
e

p
r
o
c
e
s
s
ag
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Add a
Generous
Splash!
UW Cares helps low income customers in our community
who need assistance in obtaining one of life's most
basic needs - water. You can help a neighbor in need
by contributing to UW Cares.
United Water Cares
UW Cares is a nonprofit 50l(c)(3) organization. It
provides financial assistance to customers who have
trouble paying their water bilL. Grants are processed
through EI-Ada Community Action Agency and the
Western Idaho Community Action Partnership (WICAP).
You can help
United Water provides the majority of the funding to
support these grants. Now you can contribute too.
Your gift can help provide essential water service to
someone in your community. One hundred percent of
your contribution will go directly to help your neighbors
in need! Your gift is tax deductible.
Please show you care by completing and returning
the form on the back of this card or visit us online
at ww.uwcares.org.
For more information
Call us toll free at 88.942.8080 or visit ww.uwcares.org.
UW'1cares
Www.uwcares.org
uwocares And so do I!
o Yes, I would like to help my neighbors who
need assistance paying their water bill due
to a temporary hardship.
NAME
ADDRESS
ciTY STATE zip
¡
PHONE EMAIL ADDRESS
Here's my tax-deductible donation of:
__$25 __$10 __$5 Other $
Method of Payment
__Check __Money Order (payable to UW Cares)
MasterCard Visa __ American Express
NAMEON CARD
CARD NUMBER EXP. DATE (MIY)
SIGNATURE
Mail to: UW Cares
P.O. Box 190420
Boise, 1083719 uw'1cares
06070106 Www.uwcares.org
I ",., ~ ..1 ,.d ~ .0'" '1'.1" ,," .!... ,-+e
UNITED WATER IDAHO INC
8248 West Victory Road, Boise, 10 83709
P.O. Box 190420, Boise, 1083719-0420
Tel: [phone]. Fax: [phone]
Q~.3 United Water-s"-ez
Dear United Water Idaho Customer:
On September 17, 2007 United Water Idaho filed an Application with the Idaho Public Utilities
Commission (lPUC) asking for authority to convert to monthly meter reading and billing for all
customers. Currently, water meters are read and billed every two months.
There are a several benefits of monthly billing, including:
· Easier budgeting and easier to pay than a bi-monthly bill;
· Enhanced water conservation and lower bills through the provision of more timely
information on consumption, allowing customers time to make changes in water use
practices during the irrigation season, thus saving money;
· More frequent visits to your premises by United Water Idaho personnel, enabling quicker
detection and troubleshooting of customer leaks or meter problems.
+
In the Application United Water Idaho is proposing a revenue increase of $1,125,905. Under
the proposed Application the increase will be applied to the fixed Customer Charge portion of
your bill which is not affected by how much water you use. The requested increase would raise
rates for all customers by about $1.15 a month (about 4 cents a day), bringing the average
annual residential customer bill from $368.61 to $382.44, or 3.75%.
+The proposed increase is necessary to cover the increased costs of additional personnel, billing,
and collections attributable solely to the conversion to monthly meter reading and billing.
To learn more about the company's Application please visit the company's website at
http://ww.unitedwateridaho.com .
The proposal to convert to monthly billing and the proposed increase in rates are subject to
review and approval by the IPUC. A complete copy of the proposal is available at the company's
office. at 8248 W. Victory Road, Boise, 10 and at the Commission's offce at 472 W. Washington,
Boise, 10. It is also available on-line at the IPUC website:
http://www.puc.state.id.uslFILEROOM/water/water.htm.
You can also file a comment on the Application via the IPUC website at:
http://www.puc.state.id.uslscri ptslpol yform. d Il/i puc.
Or mail comments to:
Idaho Public Utilities Commission
P.o. Box 83720
Boise, 1083720-0074
Sincerely,
United Water Idaho
06010012007
-+
06
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UNITED WATER IDAHO INC.
CASE UWI-W-07-04 f~OV 30 Pl"í Li= 22
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Record holder/Sponsoring Witness: Greg Wyatt
Telephone: [phone]
Title: General Manager
REQUEST NO. 30:
Please describe or provide copies of additional bil inserts referenced in
Company Exhibit No.1, line 24, that wil be distributed if monthly billng is
approved.
RESPONSE:
Company Exhibit No.1, line 24 proposed six additional inserts for a cost of
$25,000 to provide additional information to customers in the six additional
bilings that monthly billng would enable annually. Assuming 83,000 customers,
the cost of the inserts calculates to an average of $.05 per piece ($25,000/6/
83,000 = $.05).
The six additional inserts have not yet been produced, but are described below:
Conservation Kits: This insert wil contain coupons for the consumer products
United Water Idaho is making available under its Conservation Program. The
coupons wil be for the water conservation kit (hose timer and spray nozzle) and
the rain sensors.
Backflow Prevention: This insert wil advise customers of the requirement for a
properly installed and annually inspected backflow prevention device.
Disaster Preparedness: This insert wil inform customers of what do to in an
emergency situation, including how much drinking water they should have stored,
how long water can be stored, and other tips about protecting water in an
emergency.
Auto-pay registration application/ Payment options: This insert wil provide
registration applications for customers to sign up for automatic bil pay. The
insert will also outline alternative payment options, including pay stations.
e e
Water QualitvlTreatment: This insert wil discuss how United Water Idaho
ensures water quality and provide information about the treatment processes.
Get ready for spring: This insert wil contain tips on how to prepare water
systems and landscaping for the spring season. It wil also promote United
Water Idaho's Water Effcient Landscaping (WELs) classes, offered in February.
-e
UNITED WATER IDAHO INC.
CASE UWI-W-07 -04
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Record holder/Sponsoring Witness: Greg Wyatt
Telephone: [phone]
Title: General Manager
REQUEST NO. 42:
Please provide a copy of the current Corporate Organizational Chart showing all
affliates.
RESPONSE:
Please see attached organizational chart.
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