20100816TRH to Staff 3-5, 7, 9-20.pdf

RECEi '"
Troy Hoffman Water Corp.
710 W Dalton Ave, Suite J
Coeur d'Alene, ID 83815
208-664-9858
ZßlßAUG 16 AM 8: 24
IDAHO PL~ ~,:.
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August 12, 2010 l~# -rQ~-W-l0-01
Responses to the "First Production Request of the Commission Staff':
#3: There are no remaining undeveloped lost in our service area. We expect no new connections in
the next two to three years.
#4: 2004 DEQ Sanitar Surey deficiencies requiring correction have all been corrected.
#5: DEQ has not yet contacted us to schedule the 2010 Sanitary Surey.
#7: Monthly water consumption data per class - see attached.
#9: The rationale for maintaining the 3,000 gallons as the minimum charge volume allowance for
both a o/" meter residential customer and a 1" meter commercial customer is that we only have one
commercial customer and this is the way we have done it in the past. We simply have not thought to
do it differently. We are open to suggestions.
#10: The total bil for two months would be calculated as follows (for residential):
The $13.31 monthly minimum charge for the first 3,000 gallons would be doubled. This charge would
appear on the customer's bil as $26.62 for the "Water Base Charge". And this would be for the first
6,000 gallons. The customer would then be biled $1.45 for each additional 1,000 gallons.
#11: The rationale for maintaining the practice of reading the service meters bimonthly rather than
monthly during the non-winter season is that we simply have chosen to continue to do it the way it has
been done in years past. It has worked well to do it this way and therefore we have not considered the
need to change it to monthly. Reading the meters monthly would obviously be more labor intensive
with the meters being in the backyards and alleys and not adjacent to the road.
#12: The rationale for proposing an across the board rate increase of 142% to all rates and charges for
residential and commercial is that it has been 14 years since we have done a rate increase and along
with the cost of business continuing to increase, we also have the added cost of a new pump and
repairs to pay for. We only have one commercial customer and simply did not think about whether or
not we should request a different across the board rate increase for residential versus commerciaL.
#13: Documentation showing proposed rates will meet proposed revenue requirement - see attched.
#14: Total monthly excess usage per customer class - see attached.
#15: Number of customers for each class at beginning and end of the following years:
Residential:
2007: 144 at the beginning of the year and 146 at the end of year
2008 and 2009: 146 at the beginning and end of each year
Commercial:
2007 - 2009: 1 at the beginnng and end of each year
#16: List of water quality tests - see attached.
#17a: Justification for J'ursuing the project - The main 30 horse tubine pump bured up
approximately May 15 ,2009. At that point United Crown Pump & Driling was called out and it was
determined that the pump would have to be replaced. With the sumer irrigation season upon us,
United was immediately commissioned by us to replace the pump with a like unt.
#17b and d: Cost breakdown of sumer 2009 repairs and replacement of main pump:
Motor and pump replacement: $28,911. Date completed: 5/29/09
Soft star: $1,736. Date completed: 6/29/09
Rebuild access curb on roof for pump to fit thrmisc repairs: $7,880. Date completed: 5/27/09
Avista required 3-phase meter upgrades: $2,268. Date completed: 5/1/09
#17c: Copies of invoices - see attached.
#18: Due to the emergency situation of sumer irrigation upon us, United was commissioned to
immediately to replace the pump system. The competitive bidding process for the work was not
applicable due to the emergency situation. We did call a couple other companies and United was the
one company able to respond quickly and effectively. As far as the penpheral work performed by All
Service Electnc and Northstar Builders that had to be done in order for the pump to be installed, we
chose to use these companies which are owned by Ron Stadley and Ken Muren respectively because
we knew we would be able to better control the costs than if we hired other contractors.
#19: DEQ reviewing plans - We did not think to call them for a replacement of like equipment. The
new pump is equal in quatity and design to the former pump. The only change made was that a flow
meter was added which they had requested we do in their December 2004 letter. There are no
constrction drawings, as-built plans or approval letter available.
#20: We have no outside contracts for the primar and backup water masters. These jobs are
performed in house by the owners Ron Stadley and Ken Muren.
#21: Sample bil- see attached.
#22: Sample copy of the wntten transfer notice. At this time we do not have a wntten notice. We will
need to create one. Do you have a sample we could use? We also need clanfication in understanding
this rule and how this letter is to be used.
~
--
#23: Sample copy of notice left at customer's premises following disconnection of service for non-
payment - see attached.
#24: Third-Party Notice program. At this time we do not curently have a third-pary notification
program.
#25: At this time we do not have a pre-printed form for the medical emergency certificate.
#26: Written records of customer complaints and requests for conferences - see attched.
#27: In previous years, we were not aware that we needed to provide the Anual Rules Sumar to
the customers anually. Beginning this year, 2010, we mailed the Anual Rules Sumar along with
the CCR report that is due to customers July 1 st and we will do the same each year going forward.
#28: The explanation of the rate schedule is included in the Anual Rules Sumar that is mailed to
the customers each year before July 1 st.
#29: We do not routinely physically disconnect service after customers request closure of an account
or disconnection of service.
#30: When we are notified that a customer is closing their account, we will read their meter within 5
days of the notification or closing date. Only one reading is done for both customers who are
discontinuing and initiating service. The customers' bils reflect the actual meter reading date. We
only prorate the discontinuing customer's bil if it is winter and the meter is covered with snow. We
would look at the discontinuing customer's usage from the previous winter and prorate their bil based
on that information and the date they discontinued service. When the meters are read in the spring, we
would bil the new customer for the difference of the full amount for that biling period less the
prorated amount biled to the previous customer.
The remaining responses to requests 1,2,6 and 8 will be sent to you no later than Friday August 27th,
2010 as stated in our letter to you on July 29,2010.
Sincerely,~
Ane Weadick
Troy Hoffman Water
.~
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Water Quality Tests
Well #1
Test Frequency Cost per Test Prorated Yearly Cost
Coliform Monthly $20 $240.00
LCR - Lead Copper 5 per 3Y $30 Each x 5 = $150 $50.00
RADS - Radium 226 1 per 9Y $120 $13.33
RADS - Radium 228 1 per 9Y $110 $12.22
iaC-Sodium 1 per 3Y $20 $6.67
RADS - Uranium 1 per 9Y $55 $6.11
vacs - Group 1 per 6Y $160 $26.67
Arsenic (1005)1 per 3Y $20 $6.67
iac - Fluoride 1 per 9Y $20 $2.22
iacs - Phase 2 & 5 1 per 9Y $195 $21.67
Nitrite 1 per 9Y $15 $1.67
Nitrate 1 per Year $20 $20.00
RADS - Gross Alpha 1 per 9Y $75 $8.33
Total Prorated Yearly Cost $415.56
If have a bad Coliform test 9 Extra Tests $20 Each x 9 = $180 $180.00
Total Prorated Yearly Cost Including 1 Positive Coliform Test $595.56
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PUMP & DRilliNG
3125 W. Hayden Ave, · Hayen, 1083835(208) 772.7867 · - 772-7229PAID
HZ; 17I~r:cF
INVOICE
N~ 22461
SOLD TO: Hoffman Water Association
5233 Hooker Hil Rd
Hayden 10 83835
INVICE DATE ORDER NO
July 21, 2009 I
PHONE#[phone]
INSTALLATrSERVIC DATE PROJECT CODe F.O.B. POINT TERM-_... ...
Jcly 13. 2009 Servce we Hoffan Water Assoc Net 10
0
TOTN...OW.UNIT DESCRIPTION .UNIT PRICE ,
3.5 hrs.Labor Two Man Crew 512110 Remo motor and ol plumbing $170.00 $595.00
12 hrs.Labor Three man ae 5/26109 Pulled old arid instUed new -.$235.00 $2,820.00
1 ea.Grundfos 3OS300-98 300 gp 30 hp 2301 $5.375.00 $5,375.00
210 If.4" Galvinized dro pipe ..S 10.00 $2,100.00
230 If.#44 flat jaceted submersble pump cabe '$3.70 $851.00
2 ea.4" 01 chec valves $319.00 $638.00
230 If.314" Probe conduit .$0.27 $62.10
1 Is.Cusom 10.)( 4" Well Plate $940.00 $940,00
1 Is.4" Plumbing with sample taps ¡less 4" flOl metr $1,129.00 $1,129.00
9,5 hrs.Labor Two Ma Crew 517/09 install 4" plumbing $170.00 $1,615.00
6 hrs.Labor AJr up tank until air compror can be instUed $55.00 $330.00
.
1 Is.Mileage and' Pumø trck time $96.00 $96.00
¥ "cr."
1 Is.4f' Flow mete "I'-.975.00 $975.00
1 Is.Air comøresor system $2,86.00 $2,866.00
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1 Is.Rè ol"e valv, modify 4" plumbing inStaD 4" fl meter $1,000.00 $1,00.00
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Subttal $22,256.10
. Idaho State Tax 6%$-
Totl Due This Invoice $ 22,256.10
This invo due and payabie upon receipt. Invoi not pai wiin 10 days wiN acru intret at a rate of 1.5% per month.
C:I.i8l Set:iigs() DcIl Pump' OrilllCA 1n1l-'-tlHme Wl Asocia:io
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08/21/09 FaI 08; 13 FlU 2087727228 . . .l!ITP
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::'YJNrrED.CROWN
P U M P .a.,J.ó)i.., l L , N G
3125 W. Hoyden Ave. ~Hayeri, 10 83835
(208) 772-'7867. (BOO) 68.2-96'41 . Ft)x [phone]
PO .,~ .''' r::': ;e ¡~ Jr, :"; .,r~',--::_-:,", -~--' ~ "~
r.tK~ & ~R~LLlNG~~AID ~OOl
':' ',:: l 1~4 'ID;l, lo~INVOICE
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INVOICE DATe OROERNO
SOLD TO: Hoffan Water Association
5233 Hooker Hil Rd
Hayden 10 83835
Jiily 30, 2009 T
,
r INSTALLATJONlIEFMCE DATE
PROJEcr CODE FO.B. POINT '!RMS
.'
r July t 3, ~OOg S.IYI~WC Hoan Wilr Asoc NellOr
,
Ory.UNIT t:£SCRiPTON .UNIT PRICE iOTAL.
d"1 ee Tyler 26" x 36" 66 S1anda ValV Boii
S 203.73 $203.732hrs.Labor; Ch~ Aooeros
$65.00 $170.0010eoi.Mileaae
$2.00 $20.00'.
Nole: I.r to hand e.Ce and eicpose malri Nne valve.
Determined valve direcon end instalie new v8lve riser.
~
,
Subtotl $39'-3
ldag State Ta. 6%$.
. ,Totl Cue This Imrçe $393.73
PHONE#[phone]
Ths irwCe åue and payRle UDO reçett. Invoic, not paid witin 10 liBya will accue Inleiesc at ./'le of 1.~% per month.
IIMtlMr O"COIi.it.IlJnilia ~ I OrillCA 1Iic.L\Ht1 w.i. Ai~ ce__
Ld C¡J C¡l.7.J J i:n7.MN t:'tlSH.H:lON 809:90 60 L(: 6n't
OS/24/2009 23: 23 208-772-7413 CLEARWATER LOG HOMES
4Gn.~ C' t) ~- 36 C) b. .r-.~I ~..
p.o. BOX ..1 . IoAVDEN l.KE. IDAHO ....Nao'h of H.yden on US .iiC2oe "2-7..1 FAX (loa) ~-741..~
NAMt \:oWMO,s: l~e. DATE )Si~
ADDRESS 5~33 ~ \ÁÙ\ .~
\:y f\en It) 739:35
SOLI) BY CASH C.O.D CIlMGE ON ACCT. MT)SE, R.ETT).PAli) OtIT~/
QTY.OF.,:JUPTION 1"IÇI~AMOUNT
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PAGE E:1
FA-ID
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c.
Nortsta Nortwest, Inc.
Nortsta Builders, Landscape.Irgation
5233 Hooker Hil Rd.
Hayden, Idao 83835
208-772-5550
Invoice
Date Invoice #
5/27/2009 316
Bil To
Hoffan Water Co.
P.O. No.Terms Project
Quantity Description Rate Amount
Work completed on pump house: remove rotten fascia, sofft, and
tn boards, remove rotten access curb on roof. Haul all matenal
to dump and clean up site. Instal new fascia, sofft, and tnm.
Build new access curb on roof. Build new lid for access curb.
Re-roof access curb and lid. Power wash and prep building for
paint.
7,880.00 7,880.00
Total $7,880.00
. ..Ron Stadley's
All Service Electrc, Inc.
710 W Dalton Avenue, Suite B
Coeur d'Alene, ID 83815
208-664-9858
COpyInvoice=S? '!:' 7
DATE INVOICE #
8121120091 60012
BILL TO
Hoffan Water
710 W Dalton Ave, Suite J
Coeur d Alene, ID 83815
JOB SITE
Pump House
Anne Street
Coeur d' Alene, ID
P.O. NO.TERMS ASE#WORK ORDER #
Due on receipt K60012
DESCRIPTION
Total chares per quote to furnish and install
new 200 amp 3-phase service and new 30 hone
pump connection and includes the following:
QTY RATE
8,465.00
AMOUNT
8,465.00
Avista reuired 3-phase meter upgrdes
NEC reuired disconnects
Soft sta controls
Electrnic overloads
Compresor/control wirig
Mic. electncal for complete pump upgrde
Idaho state permit
Total 58,465.00
Troy Hoffman Water Corp.
710 W Dalton Ave, Suite J
Coeur d'Alene, 1083815
208-664-9858
DUE within 20 days of Billng Date
Billing Date 08/31/10 Please return this
Current Reading 962 portion with payment
Previous Reading 877Gal.Used (x1000)85000 Billing Period:
7/1/10 - 8/31/10Previous Bill 19.40
Less Payment Received 19.40 Cust#: 021
PAST DUE 0.00 Total Due: 58.40
Water Base Charge 11. 00
Water Usage Charge 47.40
Water Commodity Fee 0.00 T_
0.00
Other Charges 0.00 Coeur d'Alene, 1083815
Service/Late Fee 0.00
Tax 0.00
Current Charges 58.40
n
2DlO AUG l 6 AM 8: 25
IDA¡"O PJê,"":;-"~ _
UTiUTIÊS COMMiSSION
JbZ\
Rr: CÇI \! i: DTroy Hoffman W ater.dd~ .:' 'A~6: 25
710 W Dalton Ave, SuiteJ ZßtOAUG lb
Coeur d'Alene, ID 83815
Tel: [phone]
Fax: [phone]
NOTICE OF DISRUPTED WATER SERVICE
On this day
to this address
account #
~at (time) '.,water service
, meter #
has been disconnected due to lack of payment.
,
The following amount is due at this time: $
Payment in full must be received by us in order for your service to be
reconnected.
Payment options:
1). Mail payment to or drop off at:
710 W Dalton Ave, Suite J, Coeur d'Alene, ID 83815
2). Call Ron Stadley at 208-664-9858 or 208-929-8298. He can
coordinate a time to meet you at your home to pick up payment and
reconnect your service upon receipt of payment.
If payment is mailed to us or dropped off, we will reconnect your
service on the same day payment is received.
Sincerely,
Troy Hoffman Water
lt2-~
Troy Hoffman Water Corp.
Incident Report
Date:5/13/09
Customer:-
Address:807-809 Timber Lnae
Phone #:
Tag#:
Meter #:25596699
Problem:Very low water pressure since yesterday morning.
Resolution:Checked out property and found water leak on customer main.
Shut off meter and customer will hire plumbing contractor to
repair.
Returned on 5/14/09 to check that everything was good and it
was.
~Z\P
Troy Hoffman Water Corp.
Incident Report
Date:12/8/09
Customer:1-
Address:1245 Violet Ave
Phone #:[phone]
îi
094
,.
Tag#:
Meter#:28929461
Problem:No water inside or out. Neighbor does have water.
Resolution:Checked out problem and found frozen meter neck. Customer
left uncovered.
,
Date:
Customer:
Address:
Phone #:
Tag#:
Meter #:
Problem:
Resolution:
Troy Hoffman Water Corp.
Incident Report
4775 Troy Street
667-3185
14
87511616
On 1/5/10 we received a water payment from Lynda with a sticky
note on itrasking wby.the water pressure was low. This was the
first we knew of the problem. She also filed a public comment
with the PUC dated 12/30/09 stating "our water pressure has
been about half its normal amount for the past two months.'1
On 1/7/10 Ken Murren inspected the problem. The meter was
working correctly. It was not spinning to give indication of a leak.
The water pressure was 68 PSI. He tested the water pressure of
the neighbors on either side of the house (4765 Troy Street and
4785 Troy Street). They also had 68 PSI.
Ken talked with Lynda and explained that the meter was working
correctly and that the water pressure for her and her neighbors
tested at 68 PSI. Ken suggested that perhaps the screens on the
faucets and shower heads may need to be checked to see if they
are clogging up.
~~J¿fi
DateRon Stadleyi Water Master
lttl'O
..èan Jewell
Ifd A'l ii~'
'$ r\
i
From:
Sent:
To:
Subject:
Iyndat~alertmicro.com
Wednesday, Decmber 30, 2009 12:56 PM
Jean Jewell; Beverly Barker; Gene Fadness
PUC Comment Form
A Comnt from follows:
Case Number: TRH-W-09-01Name:..Addre~TroÝ' Street
City: Coeur d' Alene
State: Idaho
Zip: 83815
Daytime Telephone: [phone]Contact E-Mail: lyndat~lertmicro.com ~~
Name of Utility Company: Troy Hoffman Water Corp Add to Mailing List:~
Please describe your comment briefly:
Dear Sirs, We received a letter from Hoffman Water a couple months ago stating that this
purchase by Dalton Square LLC had already taken place. Also, coincidentaly, our water
pressure has been about half its normal amount for the past two months, and has not improved,
we have owned this home for 18 years this May of 2010 and have never had water pressure
issues before. Thank you, Lynda Thompson
The form submitted on http://ww.puc.idaho.gov/forms/ipucl/ipuc.html
IP address is 98.145.95.155
1