20210106Suez to Staff 68-86.pdf

Michael C. Creamer (lSB No.4030)
Preston N. Carter (lSB No. 8462)
Givens Pursley LLP
601 W. Bannock St.
Boise, lD 83702
Telephone: [phone]
Facsimile: (208) 388-1 300
mcc@qivenspu rslev. com
[e-mail]
Attorneys for SUEZ Water ldaho lnc.
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
::i r; i.t f, lt1:;i]
i;i; "iirir -$ FFi Z: r+?
IN THE MATTER OF THE APPLICATION
OF SUEZ WATER IDAHO INC. FOR
AUTHOR!ry TO INCREASE ITS RATES
AND CHARGES FOR WATER SERVICE
IN THE STATE OF IDAHO
Case No. SUZ-W-2O-02
SUEZ WATER IDAHO INC.'SRESPONSE TO FOURTH
PRODUCTION REQUEST OF THE
COMMISSION STAFF
suEz water ldaho lnc., ("sUEZWater" or "company") submits the following
responses to the Fourth Production Request of the Commission Staff to SUEZ Water,
dated December 11,2020. Please note that the responses to Requests Nos. 66, 67
andTl are confidential and will be submitted under separate @ver per the
Commission's rules.
DATED: January 6,2021
SUEZ WATER IDAHO INC.
9...-/ N. e-- Z-^
By:
Michael C. Creamer
Preston N. Carter
Attor n e ys for A p p I i cant
SUEZWATER'S RESPONSE TO FOURTH PRODUCTION REQUEST
OF THE COMMISSION STAFF.l
1 5468064_1 .DOCX [30-209]
CERTIFICATE OF SERVICE
I certify that on January 6,2021, a true and correct copy of the foregoing was
served upon all parties of record in this proceeding via electronic mail as indicated
below:
Gommission Staff
Jan Noriyuki, Commission Secretary Electronic Mail
ldaho Public Utilities Commission
11331W. Chinden Blvd., Bldg. 8, Ste. 201-A
Boise, lD 83714
ian.norivuki@puc. idaho.oov
Dayn Hardie Electronic Mail
Matt Hunter
Deputy Attorney General
ldaho Public Utilities Commission
11331W. Chinden Blvd., Bldg. 8, Ste. 201-A
Boise, lD 83714
[e-mail]
matt. hu nter@ puc. idaho.qov
lntervening Parties
Ada County:
Lorna K. Jorgensen
John C. Cortabitarte
Ada County Prosecuting Attorney's Office
Civil Division
200 W. Front Street, Room 3191
Boise, lD 83702
civi I pafi les@adaweb. net
CAPAI: - Non-Confidential Responses Only
Brad M. Purdy
2019 N. 17th Street
Boise, lD 83702
[e-mail]
Electronic Mail
Boise City: - Non-Confidential
Responses Only
Abigail R. Germaine
Deputy City Attorney
Boise City Attorney's Office
150 N. Capitol Blvd.
P.O. Box 500
Boise, lD 83701-0500
aqerm a i ne@ citvofbo ise. o rq
Suez Water Customer Group:
Norman M. Semanko
Parsons Behle & Latimer
800 W. Main Street, Suite 1300
Boise, lD 83702
NSema sbehle.com
Boisedocket@pa rsonsbeh le.com
ldaho Fair House Council, lnc. -
N o n -Co nfi d entia I Responses
Only
Ken Nagy
Attorney at Law
P.O. Box 164
Lewiston, lD 83501
[e-mail]
I ntervenors: - Non-Confidential Responses
Only
Marty Durand
Piotwrowski Durand PLLC
1020 Main Street, Suite 440
P.O. Box 2864
Boise, lD 83701
[e-mail]
SUEZ WATER'S RESPONSE TO FOURTH PRODUCTION REQUEST
OF THE COMMISSION STAFF.2
15468064_1.DOCX [30-209]
Micron Technology, lnc.
Austin Rueschhoff
Thorvald A. Nelson
Holland & Hart
555 17th St., Suite 3200
d a ru esch hoff@ ho I la nd ha rt. com
tnelson @ ho I la nd ha rt. com
[e-mail]
q lqa rqa noa ma ri@ hol la nd ha rt. com
Jim Swier
Greg Hanrood
Micron Technology, lnc.
8000 S. FederalWay
[e-mail]
[e-mail]
Preston N. Carter
SUEZ WATER'S RESPONSE TO FOURTH PRODUCTION REQUESTOF THE COMMISSION STAFF.3
15468064_1.DOCX [3G2091
SUEZ WATER IDAHO INC.
cAsE suz-w-20-02
FOURTH PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness :C. Cooper
REQUEST NO. 68:
For the attached Iist of work orders and projects, please provide the source documents,
including but not limited to invoices, contracts, bids, change orders, timesheets, job
costing lnformation, budgeted amounts and changes to the initial cost, and al! other
source documents and information pertaining to the decision and implementation of the
project.
RESPONSE NO. 68:
As the requested documentation represents a very large volume of information, SUEZ
reviewed several project examples with Commission Staff on December 31, 2020. As a
result of that discussion, a categorized project list and a Powerplan account transaction
flowchart are provided as an attachmentto this response and, upon review, staff willmake
a sample selection for which such information will be provided'
suz-w-20-02
IPUC DR 68
Page 1 of 1
Company Project
Developer Project
Developer Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Blanket Project
Blanket Project
Blanket Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
c09c001_060_001
c14D381_060_001
c14D389_050_001
c15A001_060_001
c158503_060_001
c158504_050_001
c158505_060_001
c15C108_060_001
c15C126_060_002
c15C126_060_004
c15C225_060_001
c15D101_060_001
c15D101_060_002
c15D102_050_001
clsD105_050_001
c15D301_050_001
c15D302_060_001
c15D328_050_001
c15D336_060_001
c15D337_060_001
c15D338_060_001
c15D339_060_001
c15D344_060_001
c15D348_060_001
c15D364_060_001
c15D601_060_001
c1sD525_050_001
c15D551_050_001
c15D653_050_001
c15D655_050_001
c15D701_060_001
c15D703_050_001
c15D707_060_001
c15F00s_060_001
c1sG001_060_001
c15G005_060_001
c15J004_050_001
c15J009_060_001
c15J113_060_001
c15K503_060_001
c15A101_060_001
c15Bs00_060_001
c168506_050_001
cr"6Bs06_060_002
c16C101_060_001
cr6c527 060 001
suz-w-20-02
IPUC DR 68
Attachment
1of6
Company Project
Blanket Project
Blanket Project
Company Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Blanket Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Blanket Project
Blanket Project
Blanket Project
Blanket Project
Blanket Project
Blanket Project
Blanket Project
Blanket Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
c16C528_060_001
c16D001_060_001
c16D002_050_001
c15D105_050_001
c15D307_060_001
c16D312_060_001
c150321_060_001
c16D324_060_001
c15D326_060_001
c16D329_050_001
c16D333_060_001
c15D334_060_001
c16D337_050_001
c16D339_060_001
c16D340_060_001
c16D343_060_001
c15D502_060_001
c16D603_060_001
c16D702_050_001
cr.6D703_060_001
c16D705_050_001
c15D706_060_001
c16E101_060_001
c16F003_060_001
c16F005_060_001
c16F501_060_001
c16F505_060_001
c16G001_060_001
c16G501_050_001
c16G502_060_001
c16G503_060_001
c16J102_060_002
c16K004_060_001
c15K101_060_001
c178505_060_008
cr.78505_060_009
c178509_060_001
c17C103_050_001
c17C104_060_001
c17C506_060_001
c17C525_060_001
cL7C527 -060_001cLTDLO2_060_001
c17D103_060_001
c17D10s_050_001
c17D106 050 001
suz-w-20-02
IPUC DR 68
Attachment
2of 6
Company Project
Company Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Developer Project
CLTDilOT_060_001
c17D108_060_001
c17D302_060_001
c17D306_060_001
c17D312_060_001
cL7D317_060_001
c17D320_060_001
c77D322_060_001
ct7D327_060_001
c77D329_060_001
c17D331_050_001
c17D332_060_00L
c17D334_060_001
c77D337_050_001
c17D339_050_001
c17D343_050_001.
cL7D344_060_001
c17D357_060_001
c17D358_050_001
c17D367_060_001
c17D370_060_001
c17D503_050_001
c17D504_050_001
c17D605_050_001
c17D508_050_001
c17D509_050_001
c17D610_060_001
c17D631_060_001
c17D634_060_001
ct7D707_060_001
cL7D707_060_001
cL7D7L3_060_001.
c17J515_060_001
c17K004_050_001
c17K005_060_001
c17K101_060_001
c17K104_050_001
c17K505_050_001
c17Ks06_060_001
c18A100_060_001
c188505_060_002
c18C101_060_002
c18C101_060_006
c18C102_060_001
c18D101_060_001
c18D304_060_001
suz-w-20-02
IPUC DR 58
Attachment
3of6
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Developer Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Developer Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
Company Project
c18D314_050_001
c18D318_060_001
c18D323_060_001
c18D32s_060_001.
c180326_060_001
c18D331_060_001
c180340_050_001
c18D342_050_001
c18D351_060_001
c18D3s3_060_001
c18D356_050_001
c18D360_060_001
c18D603_050_001
c18D504_060_001
c18D505_050_001
c18D701_050_001
c18D703_060_001
c18D712_060_001
c18D713_060_001
c18D714_050_001
c18E501_060_001
c18J300_060_001
c18K002_060_001
c18K101_060_002
c18K103_060_001
c18K104_050_001
c198505_060_002
c19C100_060_010
c19C200_060_020
c19C503_060_002
c19C504_060_001
c19D307_050_001
c19D701_050_001
c19D705_050_001
c19D706_050_001
c19D709_060*001
c19D711_060_001
c79D7L2_060_001
c19J505_060_001
c19J505_060_001
c19J507_060_003
c19K101_060_001
c1.9K103_050_001
c19K107_060_001
c19K108_060_001
c19K110 060 001
suz-w-20-02
IPUC DR 68
Attachment
4of6
Company Project
Company Project
Company Project
Company Project
Blanket Project
Blanket Project
Blanket Project
Blanket Project
Blanket Project
Blanket Project
Blanket Project
Blanket Project
Blanket Project
Blanket Project
Blanket Project
Blanket Project
Transfers to reclass dollars
c19K111_050_001
c19{s0l=999_910
c20D531_050_001
CYYDo01_060_001
CYYD002 050 001
060
CYYF003 060 001
001
CYYF501 050 001
glryt!_gl*q-5!*=91
CYYG091=gq_0.=gg1
_cYY-_cgp?-_-gs-gg_l
CYYG501_060_001
9ry9I0-2"-_qru91
CYYG5O3 050 001
TRANSFE
suz-w-20-02
IPUC DR 68
Attachment
5of6
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SUEZ WATER IDAHO !NC.
cAsE suz-w-20-02
FOURTH PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: C. Cooper
REQUEST NO. 69:
For the attached list of work orders and projects, please provide the cost-benefit analysis,
internal rate of return calculations, and any other metrics considered. Please explain how
that project was the Ieast cosUleast risk alternative. PIease include the approval
signatures with the associated documentation for each project
RESPONSE NO. 69:
As the requested documentation represents a very Iarge volume of information, SUEZ
discussed this request in conjunction with the response to Request No 68 with
Commission Staff on December 31 , 2020. As a result of that discussion, a categorized
project list and a Powerplan account transaction flowchart are provided as an attachment
to the response to Request No.68 and, upon review, staff will make a sample selection
for which such information will be provided.
suz-w-20-02
IPUC DR 69
Page 1 of 1
SUEZ WATER IDAHO INC.
cAsE suz-w-20-02
FOURTH PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: C. Cooper
REQUEST NO. 70:
Please provide a schedule of Contributions in Aid of Construction (CIAC) from December
1,2015 through September 30,2020 showing project names, dates, amounts, and
accounts used. Please include within your response any significant changes to CIAC
occurring in or planned for 2021.
RESPONSE NO. 70:
Please see the aftachment for a summary of Contributions in Aid of Construction (CIAC)
transactions from December 1,2015 through September 30,2020. Negative amounts
generally represent receipt of CIAC funds, while debits or positive amounts represent
refunds of CIAC funds or reclassification journal entries moving to more specific general
ledger accounts or cost element.
There are no significant changes to CIAC or the corresponding general Iedger accounts
planned tor 2021.
suz-w-20-02
IPUC DR 70
Page 1 of 1
CASE NO. SIJZ-W.20.02
Response No .70
Excel Spreadsheet Provided Separately
in Native Format
SUEZ WATER IDAHO INC.
GASE SUZ-W-20-02
FOURTH PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness J. Cary
REQUEST NO.72:
Please provide a list identifying by month the number of disconnections for non-payment
for calendar years 2017 through 2020 to date. For comparison, please include the
number of cuitomers served, and the number of disconnections as a percentage of total
residential customers for the same period.
RESPONSE NO. 72:
Please see the attachment for count of non-pay service disconnections from 2017 through
2O2O by month, customers served, residential customers and percentage of
disconnections to residential customers.
suz-w-20-02
IPUC DR72
Page 1 of 1
Disconnections
for non-payment
TotalCustomers
(per Active SA)
Residential
Customers
% of Disconnects to
Residentia!
Customers
Jan-17 4 91,809 80,8s9 0.005%
Feb-17 152 91,864 80,944 0.188%
Mar-17 151 91,951 81,013 0.186%
Apr-17 193 92,437 81,166 0.238%
Mav-17 103 92,757 81,354 0.127o/o
Jun-'l7 174 92,914 81.446 0.214%
Jul17 105 93,053 81,555 0.129o/o
Aus-17 153 93,134 81,615 0.187%
Sep-17 73 93,229 81,682 0.089%
Oct-l7 78 93,291 81,823 0.095%
Nov-17 23 93,062 81,803 0.028o/o
Dec-17 106 93,001 81,864 0.129o/o
1315TOTAL
Jan-1 8 173 93,378 82,187 0.210%
Feb-18 180 93,631 82.494 0.218o/o
136Mar-18 93,947 82,733 0.1640/0
Apr-18 17 94,637 83,077 0.020%
May-18 0 94,944 83,284 0.000%
Jun-18 1 95,239 83,430 0.001%
Ju!-18 72 95,428 83,591 0.086%
Aus-18 112 95,572 83,728 0.134Yo
Sep-18 70 95,697 83,823 o.o840/o
Oct-18 123 95,638 83.876 0.1470/o
Nov-18 20 95,540 83,947 0.024%
Dec-18 17 95,449 84,015 0.020%
TOTAL 921
Jan-19 143 9s,498 84,066 0.170%
Feb-19 99 95,628 84,203 0.118%
Mar-19 104 95,818 84,318 0.123o/o
Apr-19 127 96,310 84,488 0.150%
Mav-19 92 96,686 84,713 0.109%
Jun-19 28 96,834 84,819 0.033%
Ju!-19 118 97,017 84,969 0.1390/o
Aus-'19 188 97,1 55 85,092 0.221o/o
Sep-19 122 97,243 85.174 O.143o/o
Oct-19 166 97,176 85,270 0.195%
Nov-19 49 97,092 85,335 0.057%
50Dec-19 97,029 85,414 0.059%
TOTAL 1286
Jan-20 86 97,078 85,464 0.101%
Feb-20 62 97.175 85,567 0.072o/o
Mar-20 26 97,394 85,713 0.030%
Apr-20 0 97,865 85,900 0.000%
Mav-20 0 98.123 86,043 0.00en6
IPUC DR 72
Attachment
1of 2
Disconnections
for non-payment
TotalCustomers
(per Active SA)
Residential
Customers
% of Disconnects to
Residential
Customers
Jun-20 0 98,224 86,102 0.000%
Jul-20 0 98,365 86,197 0.000%
Aus-20 0 98,631 86,441 0.000%
Sep-20 0 98,746 86,549 0.000%
Oct-20 0 98,630 86,617 0.000%
Nov-20 0 98,406 86,610 0.000%
Dec-20 0 98,537 86,774 0.000%
TOTAL 174
suz-w-20-02
IPUC DR 72
Attachment
2of2
SUEZ WATER IDAHO INC.
cAsE suz-w-20-02
FOURTH PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: J. Cary
REQUEST NO. 73:
For residential accounts identified as having been disconnected for non-payment in the
Request No. 72, please provide the number of accounts that received Suez Cares
benefits by month for calendar years 2017 through 2020 to date. How many of those
customers were subsequently disconnected for non-payment during the following two
months?
RESPONSE NO. 73:
Please see the Attachment for Residential customers who were disconnected for Non-
Payment from January 2017 through December 2020, who also received SUEZ Cares
benefits and an indicatorwhetherthey were orwere not subsequently disconnected within
2 months following receipt of SUEZ Cares benefit.
suz-w-20-02
IPUC DR 73
Page 1 of 1
Residential Customers disconnected for Non-Payment during 2017
throug h Dec. 2020 who also received SUEZGares benefits
Subsequently disconnected within 2 months
following recei of Suez Cares benefit
No Yes Total
2017 Jan 1 1
Feb 2 2
Mar 5 5
Apr 2 2
May 8 I
Jun 1 1
Jul 2 2
Aug 2 2
sep 2 2
Oct 2 2
Nov 4 4
Dec 2 2
2018 Feb 5 5
Mar 2 2
Jul 2 2
Sep 7 7
Oct 5 5
Nov 4 1 5
Dec 2 2
2019 Jan 2 3 5
Feb 2 2
Mar 3 3
Apr 1 1
Jun 2 1 3
Jul 1 1
Aug 1 1
sep I 1 2
Oct 1 1
2020 Jan 1 1
Grand Tota!74 7 81
suz-w-20-02
IPUC DR 73
Attachment
1of1
SUEZ WATER IDAHO INC.
cAsE suz-w-20-02
FOURTH PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness J. Cary
REQUEST NO. 74:
Without revealing customer identities or other confidential information, please provide a
spreadsheet showing the average monthly consumption of all customers receiving
assistance through the Suez Cares program for calendar years 2017 through 2020 to
date.
RESPONSE NO. 74:
PIease see the attachment for SUEZ Cares program customer consumption data from
2017 through2020 to date. MGL data represents 1000 Gallons of consumption billed over
the two month period. Customers who qualiff per El-Ada guidelines are eligible for the
SUEZ Cares program credit every 12 months.
suz-w-20-02
IPUC DR 74
Page 1 of 1
CASE NO. SIJZ-W-20-02
Response No .74
Excel Spreadsheet Provided Separately
in Native Format
Preparer/Sponsoring Witness:J. Cary
REQUEST NO. 75:
Please provide an update on the Suez Cares program including any changes to theprogram since 2015. Please include monthly and annual data foi calendar years 2017through 2020 to date by Company contributions, customer contributions, iotal dollaramount awarded to customers, total number of customers assisted, and total amountprovided to EI-Ada for administration.
RESPONSE NO.75:
PIease see the attachment for monthly and annual data for calendar years 2017 through2020to date for SUEZ Cares program totaldollar amount awarded to lustomers and toialnumber of customers assisted, as wel! as payment made to El-Ada for program
administration program costs.
The SUEZ Cares contribution amount was set to $50 in Case UWI-W-044 Order 29g3g
gt i1c9Otlon. During 2011 the amount was raised to $65 per Settlement Stipulation in CaseUW-W-02. ln 2O12 Case UWI-W-11-03 Order 32391 IPUC allowed SLiEZ's petition toapply a $95k abandoned developer contribution to be used to fund the SUEZ iares lowincome financial assistance program. ln the 2016 Settlement Stipulation for Case UWI-W-15-01 the contribution amount was raised to $75 and thereafter would increase by thesubsequent general rate proceeding percentage increase award.
While the Company's tariff rates were reduced in2018 as result of the Tax Cuts and JobsAct which impacted corporate income tax rates, the established $75 contribution amountremained unchanged.
suz-w-20-02
IPUC DR 75
Page 1 of 1
SUEZ WATER IDAHO INC.
GASE SUZ-W-20-02
FOURTH PRODUCTION REQUEST OF THE COMMISSION STAFF
CASE NO. SIJZ.W.2O.Oz
Response No .'75
Excel Spreadsheet Provided Separately
in Native Format
SUEZ WATER IDAHO !NC.
CASE SUZ-W-20-02
FOURTH PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness:J. Cary
REQUEST NO. 76:
Please provide the number of incoming calls handled by the customer servicerep.resentatives by month for calendar y-ear: 2017 throughzOZd to date. Are all incomingcalls handled within the Boise office? !f not, how are indoming calls handled?
RESPONSE NO. 76:
Please see the attachment for the number of incoming calls by month for years 2017through 2020 to date. All incoming calls are handleO wilfrin the Boise office. After hourscalls are handled by a local answering service.
suz-w-20-02
IPUC DR 76
Page 1 of 1
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SUEZ WATER IDAHO INC.
CASE SUZ-W-20-02
FOURTH PRODUCTION REQUEST OF THE COMMTSSION STAFF
Preparer/Sponsoring Witness :J. Cary
REQUEST NO. 77:
Please provide a breakdown of the number of incoming calls and emails from customersto the Company by category (e.9., payment arrangements, starUstop service, high bills,disconnections, etc.). Please include all catts, including those calls routed to inotherdepartment. Please provide the information by month for the years 2017 through 2020to date.
RESPONSE NO. 77:
Please see the attachment for customer contacts by month for years 2017 through 2020to date.
suz-w-20-02
IPUC DR 77
Page 1 of 1
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SUEZ WATER IDAHO INC.
cAsE suz-w-20-02
FOURTH PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness:J. Cary
REQUEST NO. 78:
please describe the customer self-help tasks that can be handled by the lnteractive Voice
Response (lVR) or online (e.g., bill payment, payment arrangements, etc')'
RESPONSE NO. 78:
IVRo Balance information. Bill Due Date. Last payment amounto Payment Date of last PaYment. Pay by phone check or credit card. Paperless e-billing where to sign up mysuezwater'com
o Direct Debit where to sign up mysuezwater.com. Budget billing explanation with estimated amount
Online at MvSuezWater.com
Submit a contact us ticket
Sign up to receive text messages
Opt in to categories of email messages'
Sign up for automatic payments (direct debit or recurring)
Add a payment method to your online wallet
Make a payment
View previous payment information
Updaie profile information such as email address, password, phone numbers
Enroll in eBilling
Take a conservation survey and view results (usage information and potential
savings)
View conservation tiPs
View water qualitY rePorts
View Rates (water tariffs & upcoming rate cases)
Set a conservation goal (AMl meters)
View water usage
View statements (up to 12 months back)
View message center messages
Start / stop water service
Add additionalwater accounts to your web profile
suz-w-20-02
IPUC DR 78
Page 1 of 'l
Preparer/Spo nsoring Witness J. Cary
REQUEST NO. 79:
Please provide the Company's performance objectives for handling incoming calls,include objectives for both IVR and customer serviie representative (CSR; handled calls.What steps does the Company take if it fails to meet its performance objectives?
RESPONSE NO.79:
SUEZ's goal is to answer all incoming catls as quickly as possibte and provide a "one call
resolution" experience. The call center Customer Service Representative target for speed
of answer is within 45 seconds along with an abandoned cal! rate of 3o/o or less. SUEZ's
goal is also to answer 80o/o of customer calls within 60 seconds or less. The self-service
goalthrough the IVR is 50%.
SUEZ customer service department takes the following steps to help ensure speed of
answer and abandoned call rate targets are being met.
' Maintain minimum staffing levels with no more than 25o/o of workforce unavailable
' Stagger Customer Service Representative (CSR) lunch hours and break times,
avoiding peak call times
' Call Center team leader role (implemented July of 2018) to monitor and respond
to call flow, escalations
Phone calls are recorded, monitored, evaluated and reviewed with each CSR for
improvement opportu nities
Digital call boards posted in cal! center and computer displays ailow CSR's to
monitor callflow
CSR side work tasks are set aside to answer calts when calls waiting in que
Utilize an authorized amount of overtime to augment peak catltimes (shorter lunch
hours) and to accomplish side work tasks outside of a regularly scheduled workday
Offer over time Monday morning from 7:30am - 8am before the phone lines open
to complete web requests so focus can remain on phone calls during the workday
Call metrics tracked by day, by CSR and reported regularly
suz-w-20-02
IPUC DR 79
Page 1 of2
!
a
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SUEZ WATER IDAHO INC.
cAsE suz-w-20-02
FOURTH PRODUCTION REQUEST OF THE COMM ISSION STAFF
a
a
a
Average call handle time expectation of 4 - 5 minutes
Continued training, feedback and coaching provided to CSR's on a regular basis
Coordination with Manager of Communications and other company departments
on communication efforts to ensure CSR staff has available up-to-date information
to answer customer inquiries
provide customer information and contacts in various forms - electronically,
MySUEZWater.com website, bill inserts, bill messages, social media, etc.
Utilize a call routing and call answering system that will provide customers with
information and direct calls to an appropriate extension as needed
Call metrics included as part of employee evaluations
Monthly productivity metrics are shared with CSR's
Monthly meetings with Customer Service Supervisors to discuss best practices
lf CSR call center objectives are not met with additional coaching, focused training and
more frequent call evaluations, escalating disciplinary actions will take place in addition
to the Company's 30, 60 and 90 day evaluation reviews, and specific performance
improvement plans.
suz-w-20-02
IPUC DR 79
Page 2 of 2
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SUEZ WATER IDAHO INC.
cAsE suz-w-20-02
FOURTH PRODUCTION REQUEST OF THE COMM ISSION STAFF
Preparer/Sponsoring Witness :J. Cary
REQUEST NO. 80:
Please provide the average speed of answer for CSR-handled calls by month for thecalendar years 2017 throu gh 2020 to date.
RESPONSE NO. 80:
Please see the attachment for the average speed of answer (ASA) call statistics by month
for years 2017 through to November 2020.
suz-w-20-02
IPUC DR 80
Page 1 ol 1
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Preparer/Sponsoring Witness M. Thompson
REQUEST NO. 8{:
For calendar years 2017 through 2020 to date, please provide the information requestedbelow:
a. the number of customers the Company has identified as having a cross
connection contro! device interconnected with their potable water service
connection;
b. the number of customers sent a notice regarding their cross-connection
control device and the reason for the notice, (missing or expired test
certificate, improper device or installation, or other failure to compty with the
Company's cross connection control program, etc.);
c. the number of customers who provided the required test certificates; andhow many customers were disconnected for failure to provide remedy?
RESPONSE NO. 81:
The number of customers the Company has identified as having a cross connectioncontrol device interconnected with their potable water service conn6ction.
Service
060-ldaho-Water
Commercial
060-ldaho-Water
Residential
Backflow
Required
No
9,465
47,309
Yes Grand Total
2,933
42,192
12,298
89,500
Grand Total 56,773 45,025 101,79g
Backflow determinations reoresent varvinq levels of cross connection risk:
' Higher Risk: lndustrial processes, complex fire protection systems, and access tonon-potable pressurized irrigation sources (surface canals or non-potablegroundwater sources).
' Lower Risk: risk of back siphonage from irrigation systems served from potable
source water (ie. lawn sprinkler systems).
Company records of per service backflow requirement are based on a mix of fielddeterminations, new development design reviews, and geographic area analysis of parcel
locations with known access to non-potable irrigation sources.
suz-w-20-02
IPUC DR 81
Page 1 of2
SUEZ WATER IDAHO INC.
CASE SUZ-W-20-02
FOURTH PRODUCTION REQUEST OF THE COMM ISSION STAFF
SUE7 recognizes this count of 'Backflow Required = Y' determinations is likely to be
partial and i-ncomplete. The Company relies on broader strategy of public education and
communication its cross-connection control program.
As oulined in the Company's 2018 Cross Connection Control Program attached, public
education efforts maY include:o Utility bil! inserts and bill messages to 100% of customers
o TV campaigns. Website promotiono Radio announcements. Outreach to the local backflow testing community
. Distribution of printed materials at local community centers, libraries, and
irrigation/plumbing equipment suppliers
For Calendar years 2017-2020, the number of customers contacted regarding their
cross-connection control device and the reason for the notice'
Notice Type Year 2017 2018 2019 2020 Total
Customer Notice
Regarding CompanY's
Backflow Prevention
Prooram
100% of
customers
100% of
customers
100% of
customers
100% of
customers 100%
lndividual Device
Testing Notice 0 0 0 0 0
Corrective Backflow
Enforcement
lnspection
10 22 30 62
Fire Service Backflow
Inspections 17 2 11 50 80
Water Tanker Truck
lnspections 74 72 99 75 320
Notice of subdivision
inspection (New
Construction)
71 45 42 40 198
Notice of isolated
service inspection
(New Construction)
42 72 90 68 272
The company receives regular correspondence from various backflow testing providers
on individuai device test iesults (in both hardcopy and digital formats). Record of this
correspondence is available for review at the company offices.
suz-w-20-02
IPUC DR 81
Page 2 of 2
Gross-Connection Control program
June 2019
SUqt,
IPUC DR 81
Attachment
Page 1 ol27
Contents
POLICY 3
3
4
4
4
4
4
5
5
5
6
Confined Spaces.
Hazardous Materials .....
Traffic ..........
PueLtc EoucRrtoN
REGULATION .................
ADMI NISTRATIVE AUTHORITY AND STANDARDS ..' "......' "...
SITE INSPECTION AUTHORITY
DETERMlNATlON.............
NEw aruo REMoDEL CoNstnucrtou Revlew
NoncE or Sunvev ExsrlNG Senvtce ConxEclolts """"""""'
Cotttuencnl eNo PueLrc AurHoRlrY CoHruEcrtorus . " " " " " " " "'
IRRTGATIoN eno Restoerurnl CoruHecrloNs .......'..
WRren UsAGE PEnur - Ftne HvouNTS...."'....'..
tNSTALLATION .............
New SenucE lusPecrPns
RESIDENT]AL BUILDINGS
lnRteRttoru Senuce
6
6
6
8
8I
8I
t0
PROVISIONS.
NorcE To TEST.......10
Tesr ReoutREMENTs........10
ELEcrRoNtc Bacrrlow AsseMsLY Tesr RepoRt DEuvenY 11
11
10
13
14
AsseMeLv TRcGING............
TERMINATION OF WATER SERVICE....
luueonre TenuluRttott or SeRvrcE
12
12
FATLURE To CotvtplY wrx Norrce or DereRutuertoru 12
FAlune ro Coutpl wrn Nolce ro Tesr ............'..12
lumRt Nolce or lurenr to TeRutnere SenucE'.......12
FrNRl Norrce oF INTENT To TenuturE Senvtce
ReeSrRgUSHtnC SenvtCe AFTER A CnOSS CONNECTION ReUreo TenMlNATlON """
APPENDIX A. NOTICE OF DETERMINATION.....
13
APPENDIX B- DOOR TAG (DETERMINATION)................... """"""""""'15
APPENDIX C - RESIDENTIAL PROPERW """'{6
APPENDIX D. COMMERCIAL PROPERTY """'17
APPENDIX E- NOTIGE TO TEST (PAGE 1)................ """""18
APPENDIX E- NOTICE TO TEST (PAGE 2)................ """""{9
APPENDIX F -APPROVED TEST FORM.........
APPENDIX G- INITIAL NOTICE OF TERMINATION
20
21
suz-w-20-02
IPUC DR 81
POLICY
The purpose of this program is to protect the public served by SUEZ's water system fromcontamination due to actualor potential cross connections with non-potable wlter sources.
SUEZ's (water purveyor) responsibility begins at the source and includes wells, storage, treatment andthe water distribution system and ends at the point of delivery to the customer (meter orfire service).
SUEZ does not provide check-valve assemblies as part of normal meter settings or fire serviceconnections.
ln accordance with its Cross-Connection Contro! Program, as required and recognized by the StateDepartment of Environmental Quality, the Company (SUEZ Water ldaho lnc.) strlll requiie anappropriate backflow prevention device be installed on any customer's service conneciion wheneveran actual or potential health hazard is deemed to exist. All required devices shall conform to the Stateof ldaho's approved list of backflow prevention devices or be approved by the Company prior toinstallation.
!n the event a backflow prevention device is required, it shall be installed, maintained and tested at thecustomer's expense. Failure to properly install, maintain or test the required device may result intermination of service to the customer in accordance with the IPUC's iustomer Relations Rutes andRegulations.
When the premises serv.ed by the Company is also served in any manner from alternate supply ofwater, public or private, the customer must installthe appropriate backflow prevention device ormaintain a physical separation between the two systems at all times. The type of device or separation
and the installation of the d^evice or separation shall be determined by the Cbmpany in accordancewith its Cross-Connection Control Program as recognized by the Staie.l
The Company reserves the right to require a meter and appropriate backflow prevention device to befurnished and installed by the customer on any fire service connection. The meter and requiredbackflow prevention device shall be inspected and approved by the company prior to providing
service.2
Administration
SUEZ's Transmission and Distribution Department Manager is the Program Administrator for the
Cross-Connection Control Program and provides supervision of SUEZis Cross-Connection ControlSpecialist(s). The Program Administrator is responsible for development and implementation of theprogram. Periodic reviews of the program will be conducted to evaluate procedures, change in codesand regulations to ensure program effectiveness.
SUEZ's Cross-Connection Control Specialist(s) will, at a minimum, maintain a current ldaho DrinkingWater Distribution Operator Class l! license and complete an ldaho Bureau of Occupational Licensel(IBOL) Backflow Assembly Tester certification course and successfully pass the lda'ho Backflow Tester
9xam. They will be required to keep their ldaho Backflow Testers license current and complete aBackflow Tester refresher course every two years.
Within the scope of this program, SUEZ's Cross-Connection Control Specialist(s) will be responsible
for:
. Determination of .need for backflow protection, approved assembly selection, and specific
location for premise isolation
I sUEz Water ldaho lnc. Rate Schedules and Rules and Regulations Governing the Rendering of Water Service
and water Main Extensions, ldaho Public Utilities commission, Sheet 13, ltems 14-15
2 SUEZ Water ldaho lnc. Rate Schedules and Rules and Regulations Governing the Rendering of WgtE:fiFrui6g
and Water Main Extensions, ldaho Public Utilities Commission, Sheet 19, ltem 45 tpuc DR 81
. Review of assembly installation and upgradeo Test notification and acceptanceo Termination of water service for failure to comply with this program
. Program record keepingo Cross connection database integrity and upkeep
Safety
The Cross-Connection Control Specialist must follow all Company safety policies and procedures
during investigations and audits. Includes wearing required PPE (i.e. hard hat, safety toed boots and
;"f"ty gtassei). Additional PPE may include hearing protection, safety vest and gloves, or other
person-l protective equipment as required by the iobsite.
Confined Spaces
During any investigation or audit, the Cross-Connection Control Specialist will not enter any confined
spacjunbss auth6rized with a permit, wearing appropriate safety equipment, and there is a
Company-trained personnel are present.
Hazardous Matertals
Hazardous and toxic materials may be present during investigations and audits. These hazards may
be near backflow assemblies, as this is often the reason why a backflow assembly is required. Proper
precautions should be used when working in these areas.
Traffic
Backflow assemblies may be located in or near streets and parking areas. Precaution should be taken
when working in these areas. Appropriate traffic-related PPE will be worn by the Cross-Connection
Control Specialist.
Public Education
Educating the public is an important element of SUEZ's Cross-Connection Control Program. The
program E*phins SUEZ's responsibility to protect the drinking water supply from contSmination or
iottirtion and the customers' rbsponsioility io prevent contaminants from entering public drinking water
inrougn their plumbing system by installing, maintaining and testing their approved backflow
assemblies annually.
Public education efforts may include:
o Utility bill inserts and bill messages to customersr TV campaignso Website promotiono Radio announcementsr Outreach to the localtesting communityo Distribution of printed mateiials at local community centers, libraries, and inigation/plumbing
equipment suppliers
suz-w-20-02
IPUC DR 81
REGULATION
i.UFz'! rggulatory authority for enforcement of its Cross4onnection Control program falls under theldaho Rules for Public Drinking !ate1 flDAPA) 58.01.08 administered by the taafio Oepartment ofEnvironmentalQuality, Uniform Plumbing Codes and the ldaho Public Utitities Commiision (tpUC)Rules and Regulations.
The custome/s domestic plumbing and irrigation systems must be installed and maintained inaccordance with the Uniform Plumbing Codes which are adopted by ldaho. Fire services are installedand maintained according to the lnternational Fire Code.
ADMINISTRATIVE AUTHORITY AND STANDARDSo IDAPA 58.01.08 - ldaho Rules for public Drinking water (sec. 543, ss2)o IDAPA 31-21-01- ldaho Public Utilities Commission Utility Customer Relations Rules (Sec.
303)o IPUC - SUEZ Water ldaho lnc. Rate Schedules and Rules and Regulations Governing theRendering of Water Service and Water Main Extensionso Idaho Statuteso 54-2409 - Drinking water and wastewater professionals Licensing Acto 18-2402 - Thefto 18-7022 - Trespass and Malicious Injuries to propertyo Uniform Plumbing Codes (UpC)r IntemationalFire Code (lFC)o AIA/VVA Recommended Practice for Backflow Prevention and Cross Connection Control(M14)o University of Southern California (USC), Foundation for Cross Connection Control andHydraulic Research (USC FCCCHR)
SITE INSPECTION AUTHORITYo IPUC - SUEZ Water ldaho lnc. Rate Schedules and Rules and Regulations Governing theRendering of Water Service and Water Main Extensionse SHEET NO. 19, MISCELIANEOUS,40.
SUZ.W-2G02
IPUC DR 81
DETERMINATION
Determination of the need for backflow protection will be made at the discretion of SUEZ's Cross-
Connection Control Specialis(s) in accordance with referenced industry sta.ndards. Delerminations will
be conducted for newand remodeled construction, surveys of existing service connections and for
commercial and public authority connections.
lf it is determined by SUEZ that an approved backflow assembly is required, a Noji99 of Determination
(Appendix A) will be provided to the customer outlining the requirements for installation and premise
isd6tion. This notice'will detailthe approved assembly type, premise isolation location, and ongoing
test requirements for protection. Failrre to complywith a1y noticelo install or upgrade may result in
termination of water service (see: Failure to Complywith Notice of Determination).
New and Remodel Construction Review
A Cross-Connection Control Specialist will make initial determination of the need for backflow
prevention. Customers will be irovided a Notice of Determination (lnstallation or Upgrade) via mail or
email by the Cross-Connection Control Specialist.
Notice of Survey Existing Seruice Connections
A Cross-Connection Control Specialist(s) will conduct ongoing determination surveys on existing
service connections and associateo taiitities. These surveys will be prioritized according to the highest
degree of health hazard. Each survey may include a review of the custome/s facility operations,
domestic plumbing system, fire system and irrigation system.
Gommercial and Public Authority Gonnections
The Cross-Connection Control Specialist(s) will notify commercial and public autho-rity customers of
p"nOing rrreys by pnone or in ierson This survey will be conducted at the site of the connection and
Lav inirroe inipe6tion of interior facilities. This inspection may be scheduled with any person familiar
wittr tne plumbing system, heating and cooling system, processes, fire system and irrigation system.
Results of the survey will be documented in a Notice of Determination and be sent to the customer.
This notice willdetail cross connection hazards, locations for premise installation, and the type(s) of
approveO assembly to be required. Failure to comply with any notice may result in termination of water
service, and notification to fire and building code officials.
lrrigation and Residential Connections
Walk-by hazarddeterminations surveys may be conducted on residential customers with lawn
irrigation systems or irrigation conneciions, ior the purpose of protecting public health. No prior notice
will be given for meter book surveys.
lf a hazardous condition is suspected, a follow up door hanger (see Appendix G - Door Tag
[Determination]) may be left at'properties when clear field determination is not possible. A Notice of
betermination ir.ritt ni sent to any customer whose irrigation plumbing poses a hazardous condition to
puOlic trJaftfr. Failure to comply with any notice may result in termination of water service and
notification to building code officials.
Water Usage Permit' Fire HYdrants
SUEZ has an agreement with the Boise City Fire Department authorizing_ the_Company to issue and
control fire hydr}nt use permits for fire hydrants owned by Boise City or SUEZ.
Direct connections to fire hydrants will not be permitted. Allwater taken from a fire hydrant must be
placed in an approved container (tanker truck). The container must be fitted with an approved Air Gap
suz-w-2G02
IPUC DR 81
or approved reduced pressure backflow assembly with a current test. All containers will be inspected
and labeled before a permit will be issued.
Boise City Police and Ada County Sheriff can issue citations for theft and trespass if failure to obtain a
fire hydrant use permit is determined3 (or also for any use on fire hydrants other than those designated
in SUEZ permit instructions).
suz-w-20-02
7(E& on ar3 ldaho Statutes, Theft 18-2402, (8) - (10), Trespass and Malicious lnjuries to Property 18-
INSTALLATION
Following a Notice of Determination, approved backflow assemblies are to be installed for premise
isotationls the primary means of protection. Failure to complywith a Notice of Determination may
result in termination ofwater service or a delay in a service being turned on untilthe issue is fixed.
A list of state approved backflow assemblies can be obtained from the State Cross Connection
Coordinatorwiifr tne ldaho State Department of Environmental Quality (DEO, 1410 N. Hilton, Boise,
ldaho http://www.deq. idaho.qov/water-qualitv/drinkinq-water.aspx).
SUEZ will not accept any backflow assembly type that has not been previously accepted and
approved by the State DEQ Cross Connection Coordinator.
All backflow assemblies wil! be installed in accordance with the local plumbing codes in effect at the
time of the installation.
New Seruice lnspections
When turn-on orders are received for new or previously inactive service connections, an initial
assembly inspection wilt be performed by the Cross-Connection Control Specialisl or trained Company
staff. This inspection willverify installation of an approved backflow assembly and confirm the inltial
assembly testing has been scheduled or completed.
Water service may remain off until corrections are made because:
o The required assembly is not presento The installed assembly is not the required typeo The assembly has been installed incorrectlyo The assembly has not been tested and passed
Additional notification wil! be set to the plumbing inspector to stop issuance of an occupancy permit.
Residential Buildings
Residential properties served only by the Company (i.e. without other public or private water service)
witl not typically be required to have premise isolation. However, residential properties of this type may
still pose'ahdardto the public drinking water system via a cross connection to a residential lawn
sprinkling system. The Company will require appropriate protection in the form an approved premise or
sub-premise isolation backflow assembly in these settings.
Minimum requirements for a lawn sprinkler system will be an atmospheric vacuum breaker (AVB)
backflow devise. Further determination to a higher standard will be made at the company's discretion.
(See Appendix C)
Gommercial Buildings
For the purpose of this program, any building larger than a duplex, or built to produce income, is
defined as a commercial building and is required to have a premise isolation assembly installed on all
service lines.
The minimum requirement will be a Double Check Valve Assembly (DCVA). A Reduced Pressure
Backflow Assembly (RPBA) may be required depending on the degree of assessed hazard. The
assembly will be installed on the customers' service line as close as possible to the meter. No
connections will be altowed between the backflow assembly and the meter except an irrigation
connection with a proper backflow assembly installed. (See Appendix D)
Fire Seruice
Fire services are comprised of two categories: fire sprinkler systems (single or dual feed) ag$Jtpfi-r*6,
hydrant systems. rPUc DR 81
Allfire sprinkler systems require backflow protection. The minimum requirement will be a Double
Check Valve Assembly (DCVA). BuiHings with dualfeed fire Iines which are connected together, the
minimum requirement will be a Double Check Valve Assemble installed on each !ine. A Reduced
Pressure Backflor Assembly (RPBA) may be required depending on the degree of assessed hazard.
NFPA 13D style Residentialflow-through fire systems do not (by themselves) require backflow
protection. (See Appendix C & D)
Fire hydrant systems will not typically be required to have backflow protection. The Company reserves
the right to require protection as hazards and circumstances warrant.
lrrigation Seruice
All irrigation services require an isolation backflow assembly.
lrrigation services fed from SUEZ can use any state approved backflow assembly properly installed
and tested based on the degree of hazard.
Any irigation system with a chemicalfeed will be required to have an approved Reduced Pressure
Backflor Assembly properly installed and tested.
lrrigation services that use SUEZ and have access to an alternate source such as pressurized
irrigation, a private well, ditch pump, or any other type of non-potable source will require a Reduced
Pressure Backflour Assembly properly installed and tested. (See Appendix C)
suz-w-20-02
IPUC DR 81
TESTING
Provisions
There are several situations when a backflow assembly must be tested by a state licensed tester.
Testing scenarios include: upon initial installation, after repair or relocation of a backflow assembly,
and annually thereafter on all assemblies.
Testing shall be done in accordance with approved University of Southern California (USC),
Foundition for Gross Connection (USC FCCCHR) Control and Hydraulic Research testing
procedures, American WaterWorks Association (A\ /WA), orAmerican Society of Civil Engineers
tnSCe) methods. Backflow testers must have a current license issued by the State,of ldaho Bureau of
bccupational Licenses (IBOL). All testers must have their test kits calibrated annually. A list of state
licensed backflow testeis can be obtained from the State of ldaho Bureau of Occupational Licenses'
website (htto ://ibol. idaho.oov).
The scheduling and cost of testing is the custome/s responsibility. The customer, or the customer's
contracted backflow tester, is required to send the original, legible copy of the backflow assembly test
report to SUEZ no more than 15 days afier the test has been conducted.
Failure to provide for ongoing maintenance and annual testing of an approved backflgwassembly may
result in termination of service to the customer in accordance with the ldaho Public Utilities
Commission's (IPUC) Customer Relations Rules and Regulations.
Assemblies that cannot pass annualtests or those found to be defective shall be repaired, replaced, or
isolated within ten (10) business days. If the failed assembly cannot be repaired, replaced, or isolated
within ten (10) business days, water service to the failed assembly shall be discontinued. (IDAPA
58.01.08.552.06.e)
Notice to Test
For assemblies that operate year-round, SUEZ may send annualtest notification to affected customers
describing the hazard, assembly details, and testing history of their premise isolation assembly.
Notification schedules wilt be based on testing and assembly records maintained by the Cross
Connection Program Administrator.
For assembties that operate year-round, the final due date for annual testing will be 1 year from the
last record of successful testing. The Notice to Test may be sent out no later than 30 days prior to the
previous test anniversary date.
For all seasonally operated backflow assemblies and irrigation services, annual notice for testing may
be sent out in eaily April (regardless of anniversary test date). The due date for testing will be 30 days
from the start of the irrigation dishict watering season.
Test Requirements
Testing shall be done in accordance with approved USC, A\ MrA, oTASCE methods. Test reports that
fail to meet the minimum record keeping requirements will not be accepted. Incomplete test reports
may be returned to the customer for completion by their tester.
At a minimum, any valid test repolt must include:
, Test Information and
Result
Premise Location
Test Date, Pass/Fail Result
Premise Name, Street Address, Zip Code, Premise
Protecti on T)ape, Assem bly Locatioq Descri ption
Customer Name, Mailing Address, Zip Code, Phone
Email (if available) tlf;B';?!?Customer Information
, J9st9r!4!9rgat_!on , IBOL license #, Tqstgr Name, Test Date, Siglqlure
, Assembly rnformation Sbrial Numoer, Size (incn aiam.), Make, Mddei, fype
The tester should provide each customer with a copy of the completed assembly test report for theirrecords.
Completed test reports.must be received by SUEZ within 15 days of the assembly test date. lt is thecustome/s responsibility to ensure test results have been communicated to SUE2.
Test results must be submitted using the SUEZ Backflow Assembly Test Report Form (See AppendixF) or a pre-approved alternative.
Two test report delivery formats will be accepted:
o Hard copy reports delivered to SUEZ by mail or dropoffo Legible digital reports in .PDF or.TIFF format emailed to [e-mail] who choose the emall option are encouragd@ortto ensure delivery and acceptance.
Electronic Backflow Assembly Test Report Delivery
An electronic submittal opli9..! for test reports is availabte to testers who seek pre-approval from theCompany, and have the ability to provide results in a standard file format. please cLirtact SUEZ formore information on the e-delivery test report option.
Backflow Tester will be suspended from testing in the SUEZ service area if they are found to fatsifyreports, commit fraudulent acts, misrepresent repairs, or continually submit late reports. Testers maypetition the company for reinstatement the following calendar year.
Assembly Tagging
lestels must Physically tag each tested assembly. Tags will be weather resistant and securely affixedto each assembly (laminated business cards and zip-tie fasteners are acceptabte). As shown in theexample, tags must include: test date, tester name, license number, and testing company name.
Example l: Tag Format and Example of properly Tagged Assembty
SUZ.W-2G02
IPUC DR 81
Company: Testing Co.Tester: Tester Name
License#: L23456789
Test Date:
MMI DDIYYYY
TERMINATION OF WATER SERVICE
The Cross-Connection Control program is essentialto reducing the risks of backflow contamination or
pottrtion to the public drinking wate-r supply. This Program seeks to eliminate the potentialfor cross
ionnection between the pubiic water sysiem and other non-potable water sources. lt is SUEZ's
intention to provide customers every opportunity to comply with state cross connection control
requirements and this Program.
lmmediate Termination of Service
Water service may be terminated immediately upon discovery of 1ny actual or potential.cross
connections with ihe public water system. IPUC Utility Customer Relations Rules provide SUEZ the
right io d"ny or terminate service without prior notice to any customer or applicanl and without the
clstomeds br applicant's permission when conditions immediately dangerous or hazardous to life'
physical safety,'or property exists, or if necessary to prevent a violation of federal, state or local safety
orheafth codes. (Ref: IDAPA 31.21.01, Rule 303)
Failure to comply with Notice of Determination
Water service will be withheld (or terminated) for failure to comply with a Notice of Determination
.."qriring installation of an appioved backflow assembly. A backflow determination review will be part
of iny niw service establishment process, and may also result from site inspections of existing service
locations.
Failure to comply with any notice of determination will result denial of water service to new customers,
or immediate tlrmination for existing connections. (Ref: IPUC SUEZ Water ldaho lnc. Rate Schedules
and Rules and Regulations, sheet No. 13-15, and IDAPA 31.21.01, Rule 303)
Failure to Gomply with Notice to Test
A Notice to Test may be sent to all registered backflow assembly owners each year as a reminder of
annual testing requiiements. These notices clearly indicate a testing due date based on irrigation
season or the anniversary date of prior testing.
Any assembly owner who fails to provide timely evidence of annual testing by a state licensed
ealkRor/ Assembly Tester will receive an lnitial Notice of Termination.
lnitial Notice of lntent to Terminate Seruice
Any backflow assembly ownerwho does not comply with annual state testing require-ments will be sent
an initial Notice of Termination (See Appendix G) 10 days prior to a proposed date of termination.
This lnitial Notice of Termination will include:
o The reason(s), citing ldaho Public Utilities Commission (IPUC) and ldaho Department of
Environmental Quality (DEO) rules, why service will be terminated.
. The proposed date of termination.o Actions to be taken to avoid termination, including details on the approved assembly type,
premise isolation location, and ongoing test requirements for protection.
. Complaint filing and service re'establishment instructions'
Customers can avoid termination by providing SUEZ with evidence of annualtesting, or by
demonstrating to SUEZ's Cross-Connection Control Specialist(s) that permangn! q!y91c3! separation
exists betweein potable water service and related cross connection hazards. (Ref: IPUC SUEZ Water
ldaho lnc. Rate Schedules and Rules and Regulations, Sheet No. 14)
SUZ-W-2G,02
IPUC DR 81
Final Notice of lntent to Terminate Seruice
S.U!z wjt! diligently attempt to.conlact any backflow assembly owner who is out of compliance withstate testing requirements.. Either in person or by telephone, Lontact will be attempted tb adviseowners and customers of the proposed action. SUEZ staff will also make clear steps that can be takento avoid termination.
At least twenty-four (24) hours before the proposed date of termination, SUEZ wi[ provide a finalnotice of intent to tenninate water service. This notice wil! inctude:
o The reason(s), citing IPUC and DEe rules, why service will be terminated.o The proposed date of termination.o Actions to be taken to avoid termination.. Complaint filing and service re-establishment instructions.
Customers can avoid termination by providing evidence of annual testing, or by demonstrating toSUEZ's Cross-Connection Conholspecialist(s) that permanent physical-separation exists betweenpotable water service and related cross connection hazards. lRef: ieUC StjSZ Water ldaho lnc. RateSchedules and Rules and Regulations, Sheet No. 14)
Reestablishing Service After a Gross connection Related
Termination
Following a cross connection related service termination, customers may contact SUEZ to schedute asite inspection for service reestablishment. Prior to reconnection, it will be the responsibility of thecustomer to demonstrate to SUEZ's satisfaction that the root cause for termination has beenaddressed. At a minimum, this will require completion of backflow test by a state licensed backflowassembly tester. ln locations Yfterg an approved assembly was not in place, it will require installationand inspection of an approved backflow assembly per determination instructions from SUEZ Waterldaho's Cross-Connection Conhol Speciatist(s). Assembly owners will be responsible for the fult costof assembly installation and testing.
Alternatively, if a customer can demonstrate to SUEZ's satisfaction that the cross connection hazardhas been eliminated, w_ater-service gray be reestablished without the need for premise protection.
SUEZ's Cross-Connection Control Specialist must witness or inspect the permanent physicalseparation from any related cross connection hazards. Further determinaiion of the n'eeh for backflowprotection will be made at the discretion of SUEZ's Cross-Connection Control Specialist (s).
(Ref: IPUC SUEZ Water ldaho lnc. Rate Schedules and Rules and Regulations, Sheet No. 14)
SUZ-W-2G02
IPUC DR 81
APPENDIX A. NOTICE OF DETERMINATION
Client Name
Company Name
Street Address
Address line two
City, State zip code
Month ##,2017
SUEZ
CROSS-CONNECTION CONTROL PROGRAI'I
NOTICE OF DETER]TIINATION
Dear TBD,
It has been determined by SUEZ that an approved backflow assembly is required at your service
location. This Notice of Determination is meant to inform you of state requirements to install,
,iintiin, and annually test your required bacKlow assembly (IDAPA 58.01.08.552.06).
Determination reouirements for vour oremisei
premise Service Location: (Address - Service Line)
Determination: (Install or Upgrade)
Required Assembly Type: (ie. Reverse Pressure Backflow Assembly)
Location for Instaliation: To be installed immediately after point of
connection, but prior to any sub-premise point of
service...
Ongoing Test Requirements: Annual inspected and testing by state lic. tester
Failure to comply with this notice may result in denial or termination of water seruice to your
property.
Yours sincerely,
suEz
NAME
AUTHORIZED COM PANY REPRESENTATIVE
CROSS-CONNECTION CONTROL PROGRAM
PO 8OX190420
BOISE, ID,83719
TEL [phone]
suz-w-20-02
IPUC DR 81
AppENDtX B - DOOR TAG (DETERMINATTON)
EtfL$t'EE IIATE
€utflurennnr
AMfEgE
A rcprmentativtE trorn SUEZ visitsd yrour
property bday to hd( at yor.r tmuncglnkler spoifi.
ttve htnd (rE or EronE of tll€ fofioringprohbrre;
EJ rnpopar or no hctsflow mreneg
in$h[6d.
E A*m*v aaaenbly nCIt t#led.
[J Catt to diaa.rae your *prinhhr/
inigalion syrtrm ASAP
E otet
Plsf,E€ mnhst our offlce ililmediehly brchedub an appohhsnt
@ suee
BIJEZcHn6scot*{Egn#t
O(I{THTLPROGftATiPofifi( t0s+ECI
EOttE" tD83?19lEt me.7ft{{rilt
SUZ.W.2GO2
IPUC DR 81
ItTtf,r.itYsJ En YATERCOH
APPENDIX C - RESIDENTIAL PROPERTY
AUXILIARY TIAIER SUPPLY,
SUCH AS PRESSURE
IRRIGANON, DITCH PUMP,
WELL, ETC.
DUPLIX OR SIU ALLTR
CUSTOMER CONTROL VALVE
CUSTOMER
CONTROL
VAL!E
LANDSCAPE
IRRIGATION
MAIN & DRAIN
VALVES
DUAL CONNECIION
(ch,r/0Fr)
BACKFLOW
AND APPROVED
ASSEMBLY
ALL FIRE SERVICE LINE
CONNTCIIONS WU BE SEPARATE
rROM THE POTABLE SERVICE
LINES, EXCEPT FOR RESIDENTIAL
FIRE PROIECTION SYSTEMS
CONFORMINS TO NFPA 130
STANOARDS FOR FLOW THROUGH
USAGE AND WLL ONLY BE
PIRMITTED ON MEIER SZTS OT
O|{E INCH AND SMALLER. (</--1")
BACKFLO|I
ASSIMBLY
SUIZ T{ATER
METER
ANY VIATER SUPPLY O,I OR AVAILABLE TO A CUSTOMTR,S PREMISE, IN ADDIIION IO SUEZ'S POTABLE
WATER SUPPLY, IS CONSIDIRED AN AUXILIARY WATER SUPPLY. SUTZ WLL BE ISOLATTD FROM ALL
AUXILIARY WATER SOI]RCES VTI]H AN AIRGAP OR RIDUCED PRESSURE BACKFLOW ASSTMB-Y.
suz-w-2G02
IPUC DR 81
RTSIDINTI AL
PROPTRTY
CUSTOMER CONTROL
VAL!E
SERVICT LINE
PROPTRTY LINE
SIJIZ
"{ATER
MAIN
DOMTSTIC WATER
SERVICE LINE
APPENDIX D - COMMERCIAL PROPERTY
APPROVED
BACKFLOIY
ASS[lS-Y
IRRICAIIO},I OJSIO}JER CONTROL VALI/E
AND APPROI/EO BAffiFLOlY
ASSEtlllBLY& oRAr,r
VALVES
COI{IROL VALVES ANO APPROVM
BACKFLOT' ASSEUBLIES ARE REOUIRTD O,I
EACH UNE SERVICII{S ]HE PREUIST
REGARDLTSS OF SERVICE TYPE, OOI'ESNC
OR FIRE.
-P!P-IEU_LIIE
TER UAIN
BACI(FLOS PROTECNON SHALT BE AT THE POINI OT DELIVIRY EXCEPT HERE AN ALTERI{AIE
LOCATION HAS BEEN APPROW SY $JEZ, ALTERNATE LOCATIONS MAY BE ALLOWED UNDER CERTAIN
CONDIIISIS SUSI AS ADVERSE HEAIHER, POSSIBLT VANDAUSU ffi OTHER POIEN]IAT DAUAGTS, ORSPAE UMIANONS, THERE SHALL NOI BE ANY PIPIIIG lEE$ BRANCHES, OR O1HER CROSS
CONNECTIONS EETI1EEN THE ISOLATION EACKFLOYJ PRTVTT{IER ND IHE METER OR PONI OF DEUVERY
ANY $IATTR $]PPLY ON OR AVAILABII IO A Ct'STOHER'S PREI{ISE, IN ADOITIOII M SUEZ'S POTABLE
ITATER SUPPLY, IS COI{SIDERM Af.I AUXIUARY WATM SUPPLY. SUEZ TILL BE ISOLATTO FRSJ AI-L
AUXII.]ARY $/ATER S&JRCES III1H AN AIRGAP OR RTDUCII) PRESSURE EACKFLO|V ASSEMBLY.
suz-w-2G,02
IPUC DR 81
,lzl
=JIrdlUJ:0.1o;trl
0.1
lYAlTRSUEZ
TIEIER
RRE SRIICI LII'IE
DOTIESTIC lyATER
STRVICE LINE
COM [/ TRCIAL
PROPTRTY
COI'{IROL VALYT
AND APPROVIN BACKFLOII
ASSEUBLY
FIRE SERVICE UNE
SIJEZ VALVf
L
SUEZ FIRE
SERV]CE VALVE
APPENDIX E - NOTICE TO TEST (PAGE 1)
suz-w-20-02
IPUC DR 81
":i.i l;
f,RO65 Cot*{tEcrtoH C0HTR& PROGRAId
FO BOXlg{N20
BOISE, IB, 83?19
TEL 2S8-162-r3D4
SUEE C$ant tlxtr
Cornpery ilerna
Strrnt Ad&rrsAd*!r: hrc tr,rogrty, fuG zip ode
SI'EE CRIXIs cIt]fiECrItrI COilTN*L PNOGRflI
rff}TTGE TO TEST ETCXFLOYT ASSB'ELY
As y911- water survelpr 1ae ane mquired bV the State of ldaho O qlfirm the amual
i*6".ti,n and'te*in's d all rnanditory hJckflovr prwent*rn as*ntl;g fo a r*ae
ii&*il;rst;,-fud"hi Rules frr A,Hd Drinldnq wag.. IDAPA 58.01,08.sfl1.051'
A: the Bad&w Arsenrbly Ownen- " -[is your restrDnsi6UiW m maintain aad test wtry laddo* esernHv.. -sdieauli,E iira oo* of dris test is yuur responsibility.
" iEEt t-o"lG mu* br reeived b!'grE within l5 dans d the ech'al Ert'
llarw strfte lieensed baddow esiters can be fourd in the phmeboo* and online
Seadr fior *aadn?ow ftltEdba'. A full list is also evailSle fronr tfre ldaho Eumau
of Osrpetigrd Uense websim.
PI."E,iSE PfiT}UIDC THE FORI'I TO YOURTESTET
DearfB0.
ftri" ir -*kn."tion of the annuel teEt mquirecrent fur yurr water servia line
baddort assernHy. It is rvr intention to pmvile 1ou widr elEry opPortrlity b
snply widr stuE cm6s eonnertion ontrsl requirernerts.
Failure o erxrually inspect and est lrour baddor assrnbly rvill resuh in tErflrinEtion
of s"rvie in acoidanie wlth ttre tdiho public Utilities Oolllmissim's qrEtE lrer
nitauoru nules and Regulations (ItHffi 31.21.01, :il13.01).
P6g6 t
Last Recr:rded Test20 13 Test Du,;r
APPENDIX E - NOTICE TO TEST (PAGE 2l
suz-w-20-02
IPUC DR 81
'jril i
CROSS CG'{'*€CT!OH CONTRO{- PROGRAI\I
PO BOXl!XI420
EOISE. ID. E3}19
rEL 2ffi-:l5l-730il
Prcmisc Details
As=embly
Terfu Yes
Final
.lr ffithrinl rfld l,llr a5a ,r6dft" ah, t{rt##frlnaifr *rE dilt tirnr aa4
Aiscmblf Ourcr
Itlame
llailing Address
Oortbd lr:fets tr $ChangEd Ff,-lT€rhrSgn-Off
TeEt IlEfte f I
State ZIF
Uense *
Nerne
Fhone
P.gc t
trrrtra ilIra TEETTUSE I{ATIE
PNEHISEAT}o*gSg
FXtnutE/
frrartu, Lctlto PNEilIsE I.GATIOTT
lflGrilf ot tcGord reror EDltad(rroildlclA.dJnr[t,r2:t+t6.tt8..
glrr srzE
tlrk.ta ]|o.td TIAI(E HOT}B-
L..rlttryn TYPE
chdYttvci,"FitA.'an EhCr* Yttur f2FltLril.
Dilcr,srflId
PGIITCidlcaYrlE
Prcaartc Yaarfirllcrlr
cltt d Tight
Lcdrad tl
E fiord nghr
l-cd(ad u
E
OFCn.t _ lbt.
trOpen l*r.Lr 2, {or.tid od ofcrll
Atralftr.Op.nlt. ..- PSt
trOp.n thlEr tt (or
{tad ri6a aflrrl
pst
Atrilt
cl63cd nghr E!
FSI
A116! -.Clo..d Tight u
Open !t*.".. .. . lb3.
ftrducad PratErE
lvtLr Tuilttd
tscl( onu
tr
tr
Premise
Other
tr Irrigation tr Fire
Required Protection
Assembly Location
APPENDIX F - APPROVED TEST FORM
tse ils
Assembly Details
Test:
Test
*ln
ru16
Aseembly Owner Contact Detalls
tr Fail EYes trNo
wlvt
Flnal Teoter Slgn-Off
Test Date
-
l- l-
rqula6oB
Name
Mailing Address License #
STATE
-,
ZIP
-
NAME
EMAIL SIGNATURE OF TESTER(
PHONE
suz-w-20-02
IPUC DR 81
Assembly of Recold New or RePlaced(If Applicable)
Serlal Numbcr
Slzc
Make and Model
Asscmbly TyPq
Pressure Vacuum
BreakerDifferentia! Pressure
Relief ValveCheck Valve #2
PSI AcrossCheck Valve #1 PSI
Across Air Poppit
Open at
-
PSI
trOpen Under 2# (or
did not ooen)
Open at
-
lbs.
trOpen Under 2# (or
did not open)
Leaked tr
Closed Tight tr
Leaked tr
Closed Tight tr
Water Turned
Back On trOpen at- lbs
Reduced Pressure
PSI Across-
Closed Tight trPSI Across-
Closed Tight tr
APPENDIX G- INITIAL NOTICE OF TERMINATION
Client Name
Company Name
Street Address
Address line two
City, State zip code
Month ##, 20t3
SUEZ
CROSS.CONNECTION COT{TROL PROGRAM
NOTICE OF I]{TENT To TER]IIINATE sERvIcE
Dear TBD,
IPUC Utility Customer Relations Rules provide SUEZ with authority to deny or terminate seruicewithout prior notice to any customer when conditions immediately dangerous or trazarAous to life,physical safety, or propefi exists, or if necessary to prevent a violatioi of federal, staie or localsafety or health codes. (Ref: IDApA 31.21.01, Rule SO3)
You have failed to provide evidence of installation and testing for a required cross connectioncontrol assembly on your water service line. This inaction is deemed a threat to public health. As aresult, water service to the following address will be turned off after 8:00 am on the date listedbelow.
Service Address:
Shut Off Date:
Notice Date: TBD
(Address and Service Line)
TBD
Action you can take to avoid termination:o Contact SUEZ Water Idaho with proof of assembly installation and testing by a state licensedbackflow tester,
o Contact Suez Water Idaho Verify physical disconnection from the source of your crossconnection hazard.
If you remain unsatisfied with the company, you may file a complaint with the Idaho public
Utilifles commlssion, po Box 93720, Boise, ID 93726-0369. (20'8) 334-0369.
SUEZ
CROSS.CONNECTION CONTROL PROGRAM
PO 8OX190420
BOISE, lD, g37Lg
TEL [phone]
DEHNITIONS
Air Gap (AG)
A method of preventing backflow by using the unobstructed vertical distance between thelowest opening 9f any pipe.or faucel supplying potable water and the flood Ievel rim of anyreceiving vessel such as a tank, vat or fixture. An 'approved,, air gap separation must be jt
least twice the effective opening (the inside diameteij of the supply line piping, but never lessthan one-inch. Air gap separation requirements are increasea, if tie Aisih'arg; end of thepipe could be affected by a sidewall or other obstructions.
Aooroval or Approved suz-w-20-02
IPUC DR 81
Acceptable to the administrative authority (Company, Local Jurisdiction, or State) as meeting
a standard or requirement.
Aooroved BacHlow Prevention Asselnbly
properly located and- approved shutoff valve. s
and test cocks so the assembly can be approved by a recognized testing agency.as lggting
mjteriat, construction and opeiating requiiements that are acceptable to the administrative
authority. Also referred to as 'assembly".
Atmosoheric Vacuum Breaker (AVF)
of an air inlet valve, a check valve seat and an air
inlet vent. When water is shut off to the-AVB, the air inlet valve drops and allows air to enter
the device. AVBs are
Oesitnea to only protect against back siphonage conditions in both low health and high health
hazard conditions.
Auxiliarv Water SuoPlv
@vailabletothepremises,inadditiontotheapprovedpotablewater
supplied by the purveyor.
Backflow
Tfiilundesirable reversal of flow of water, other liquids, mixtures, gases or substances from
the intended direction of flow in potable water distribution piping caused by backsiphonage or
backpressure conditions.
Backflow Assemblv Tester (BATI
cetotestandmaintainbackflowpreventionassemblies
and who is certified in accordance with the applicable state agency or other administrative
authority. Also referred lo as "Ceftified or Licensed BAT'.
BacHlow Preventer
EfiffilJassembly or means used to prevent backflowfrom entering the potable water
system.
Backflow Prevention Assemblv. (BPAI
G"Mirovea Backflow Prevention Assembly"
Backflow Prevention Device
@notdesignedforin.linetestingorrepairsuchasan.-
atmospheric vacuum Sreaker,-single check or dual check. Also referred lo as "Bacl<flow
Prevention Assemhly"
Backoressure
E sollrce of fessure which exceeds the operating pressure o! lhe potablg wa!9r supply.and
could cause water or other substances to flow opposite of their intended direction. This type
of backflow could be caused by pumps, thermal expansion, elevation or other sources of
pressure.
Backsiohonaqe
T# negatire pressure (below atmospheric pressure) or reduced pressure within the
distribuiing pipes of a potable water supply that creates a partial vacuum causing water or
other subjtances to flow opposite of their intended direction. This type of backflow could be
caused by a loss of pressure in a water supply main or fire hydrant demand.
suz-w-20-02
IPUC DR 81Check Valve (CV)
A general term used for a variety of valves designed to allow flow in only one direction.
Confined Soace
Three characteristics must be present to identify this safety hazard: limited or restricted
means of entry or exit, large enough to enter and perform work and are not designed for
continuous occupancy. Confined spaces may include underground vaults, tanks, storage
bins, manholes, pits, silos, underground utility vaults and pipelines.
Cross Connection
Any actual or potentialconnection between a potable water supply and any pipe, vessel,
tank, plumbing fixture, equipment or device through which it is possible for used, polluted or
contaminated water or any other substance to enter into the potable water system.
Cross€onnection Control Proqram (CCCPI
The administrative and technical procedures the water purveyor implements and maintains to
protect the public water system from contamination and pollution due to cross connections.
Customer
Any person served by a public water system. Also referred to as "consumef or'water usef .
Deqree of Hazard
The type of potential risk or hazard such as pollution or contamination that is determined by
an evaluation of the conditions within a consumer's water system.
Determination
Determining the probability of an actual connection between the potable water supply and a
non-potable substance, the existence of a backflor condition, the failure of existing backflow
protection and the likelihood that the non-potable substance will have an adverse effect on
the distribution system or the water consumer.
Device
See' B acl<flow Prevention Device"
Distribution Svstem
All the piping components of a water system that convey water from the transmission mains
Iinked to source, storage and treatment facilities to the point of delivery to a consumer.
Double Check Detector Assemblv (DCDA)
An approved assembly consisting of two approved double check vaMe assemblies, set in
parallel, equipped with a meter on the bypass line for the purpose of detecting small amounts
of water leakage or unauthorized use. DCDAs are designed to protect against both
backsiphonage and backpressure in low health hazard conditions.
Double Check Detector Assemblv-Tvoe ll (DCDAlll
An approved assembly consisting of an approved double check valve assembly with a
bypass installed around the second check valve that is equipped with a meter and an
approved check valve. The bypass Iine is for detecting small amounts of water leakage or
unauthorized use. DCDA-lls are designed to protect against both backsiphonage and
backpressure in low health hazard conditions.
Double CheckValve Assemblv (DCVA)
An approved assembly consisting of two independently-operating check valves, loaded to the
closed position by springs or weights that are installed between two tightly-closing resilienh
seated shutoff valves with four properly located test cocks for testing. DCVAs are $p!9ffi$
IPUC DR 81
protect against both backsiphonage and backpressure that are subject to low health hazard
conditions.
Dual Check Valve
A device consisting of two springJoaded independently-operating check valves. Some types
may not be testable or repairable in-line. Dual checks are illeoal in the State of ldaho.
Emerqencv
An unforeseen event that causes damage or disrupts normal operations in a public water
system and requires immediate action to protect public health and safety.
Fire Sprinkler Svstems
The protective sprinkler heads and piping systems designed to deploy under certain
circumstances to extinguish or controlfires. Systems can contain water, air, nitrogen or other
chemicals such as antifreeze.
Flow-Throuoh Fire Protection Svstem
A fire system constructed with approved potable water piping, fixtures and materials and
designed so the potable water regularly moves through the fire system piping to avoid
stagnation. These combination fire systems are only connected to the public water supply
and they do not have fire department pumper connections. Also referred to as "combined" or
' multi-putpose" fi re sprinkler systems.
Health Hazard
Any physical, chemical, biological or radiological substance that may enter the drinking water
supply and impair the quality of the potable water and may result in injury, poisoning or the
spread of disease. Also referred lo as'high health hazard", "contamination hazard" or "severe
health hazard".
Low Health Hazard
Those contaminants which, at the levels found in the water, could cause adverse aesthetic
problems to the drinking water supply such as taste, odor and color of the water but do not
present a danger to public health. Also referred to as "/ow hazard",'non-health hazard" and
'pollution hazard".
Non-ootable Fluid
Any water, liquid, gas or other substance which is not intended for human consumption
Non-potable Pipinq Svstem
A piping system made of materials that are not approved for potable use and which can affect
the aesthetics or degrade the quality of the water.
Non-potable Water Distribution Svstem
A system that carries water for non-potable use.
Plumbinq
The materials and fixtures used in the installation, remova!, maintenance and alteration of
piping, fixtures, appliances and appurtenances in connection with sanitary or storm drainage
facilities, waste venting systems and water supply systems that are within or adjacent to any
building or structure.
Plumbinq Code
The standards developed by a commiftee or organization designed to provide consumers
with safe and sanitary plumbing systems. The intent of the code is to create a refergpg-qy-20-0,
IPUC DR 81
manual that can be adopted by state or localjurisdictions for uniformity and safety inplumbing practices.
Point of Deliverv
The connection where the public water system connects to a consume/s water system.
Point of Hazard
The point where a direct, indirect or potential cross-connection can be determined. Hazardpoints include fixtures and any systems connected to potable water piping includinj fiil,fire protection services or systems where the possibiliiy of chemical tdntact or stag-nationexists.
Pollution
An impairment of lhg quality of the public potable water supply which does not create ahazard to the public health, but which does adversely atfeit'tlie aesthetic qualitiei -isucn
potable waterfor domestic use. AIso refened lo as'iow hazard" or'non-health hazard,'. Seealso "Contaminanf.
Potable Water
Water which is safe for human consumption, free from harmful or objectionable materials thatcould cause injury, disease or harmful physiological effects.
Premise
Any property where water service is provided, including all buildings, improvements,
moveable and permanent structures.
Premise lsolation
The practice of protecting the public potable water supply by installing an approved backflowprevention assembly or an approved air gap at or nearthe ioint whele the water rrpt,enters the premises, and before any other branch connections, to isolate the consumeiswater system from the water supplier's distribution system. While this approach protects thepublic water:upPly, it does not negate further need ior sub-premise isotation on thecustome/s plumbing system. Also referred to as "containment".
Pressure V?cuum Breaker Assemblv (pVBA)
An approved assembly consisting of a springrtssded check vafue loaded to the closedposition, an independently-operating air inlet valve loaded to the open position and installedas a unit between two tightly-closing resilient-seated shutoff valves witfr two test cocksproperly located for testing. PVBs are designed to protect only against backsiphonage in bothlow health and high health hazard conditions.
Public Health Hazard
A condition, device or practice that may allow the introduction of waterborne diseaseorganisms or harmful chemical, physical or radioactive substances into a public water systemand which creates an unreasonable risk to health.
Public Water Svstem
A system to provide the public with piped water for consumption. Federal, state or local laws,statutes, codes or rules define public water systems and how they are classified.
Red uced-pr.essu re .?rinc i ole Bac kflow Assem btv ( RpBAt
An approved assembly consisting of two inOependently-operating check valves, springloaded to the closed position, separated by a propertyioc'ateo aid indepenoentiy-'og&tir4r,spring loaded differential pressure relief valve loaded to the open position and initaJfiafib?r,
unit between two tightly-closing resilient-seated shut-off valves with four test cocks properly
fo"rt"a for testing.'RpbRs are-Oesigned to protect against backsiphonage and backpressure
in both low health and high health hazard conditions'
Red uced-Pressu re P rinci ple Detegtor Assembly (BPDA)
; -Pressure backflow assemblies'
set in 'paraltel, equipp6d with a miter on the bypass line for the purpose of detecting small
"mounts
of water Gifage or unauthorized use. This type of assembly is most commonly
used on fire line water slrvices in place of an approved reduced pressure backflottt
"ii"rUfy, if approved by the local water purveyor. RPDAs.are. designed to protectagainst
lacfsiptronage anO baci<pressure in both low health and high health hazard conditions.
An approved consisting of an approved reduced-Pressure backflow assemblY with
a bypass installed around the second check valve that is equiPPed with a meter and an
approved check valve for the pumose of detecting small amounts of water leakage or
unauthorized use. RPDAJIS are designed to protect against backsiPhonage and
backpressure in both low health and high health hazard conditions.
Service Connection
The pipfig connection where water is conveyed from the water purveyo/s distribution main to
" coii.urifs premises. For a community witer system, the portion of the service connection
*ni.ft .onr"yi water from the distribution main tothe consumer's property line or to the
service meter is under the jurisdiction of the water purveyor.
Sinole Check Valve
n O-fic" co"-setrWf a single check that is intended to allow water to flow in the normal
direction. Some types may not be testable or repairable inline'
backflow assemblY
an independentlY-oPerating,internally-loaded check valve and independently-
operating loaded air inlet valve located on the discharge side of the check valve. lt is
equipped with a properly located resilient-seated test cock,a properly located vent valve and
tightly-closing resilient-seated shutoff valves attached at each end of the assembly. SVBs are
designed to protect
condition
against backsiphonage in both low health and high health hazard
Stand-alone Fire Suporession Svslqm
r supply that-extends into a consume/s
prlriiiE"ind is only intended to serve as a water supply for an emergency fire protection
system. Also called 'dedicated fire supptession system".
Stand-alone lrrioation Svstem
@publicwatersupplythat.extends.intoaconsume/s
pri,i'.risE. ind is only intended to serve as a watei supply for an irrigation system. Also called
"dedicated inigation sYstem".
Svstem Hazard
Tf,Factuarorpotentialthreattothecomponentsofapipingsystemortothequali$ofthe
water in public and private plumbing systems.
Test EouiomentTffi;ffiirfi6 or mechanical equipment recognized by the administrative authority that is
designed to field test the operational performince of a backflow prevention assemguz${Efu,2
referred lo as "Differential Pressurc Gauge", "Test Kt". lPUc DR 81
Thermal Exoansion
The pressure increase due to a rise in water temperature.
Thermal Expansion Tank
A container equipped with an air bladder which is used to safely control the expansion ofwater when a closed loop plumbing system is created. lnstallation of the tank may berequired by administrative authorities or plumbing code regulations.
Toxicitv
The degree to which a substance is toxic or poisonous and affects the quality of the watersupply.
An agency that conducts laboratory and field tests to evaluate and grant'Certificates ofApproval'to manufacturers of backflow prevention assemblies that meet USC-approved
standards.
Vacuum
Any pressure less than that exerted by the atmosphere.
Vault
An enclosure, above or below ground, designed to protect a backflow prevention assembly
and approved by the administrative authority.
Waterborne Diseases
Any disease caused by pathogenic microorganisms which are directly transmitted whencontaminated water is consumed.
Water Purvevor
Any agency, subdivision of the state, corporation, firm, company, mutual or cooperative
association, institution, partnership, person or other entity that owns or operates a public
potable water system. lt also means the authorized agents of the entities listed above. Alsoreferred to as'Water Supplief .
Water Source
Any lake, river, stream, spring, canal, groundwater supply, impoundment or other source fromwhich water is obtained for a water system.
Water Suoolv Svstem
The system of water service and distribution piping, including all necessary connecting pipes,fittings, valves, fixtures and appurtenances, that are designed for the provision of pota-bie'
water.
suz-w-2G,02
IPUC DR 81
SUEZ WATER IDAHO INC.
cAsE suz-w-20-02
FOURTH PRODUCTION REQU EST OF THE COMMISSION STAFF
Preparer/SponsoringWitness: M.Thompson
REQUEST NO. 82:
please provide a copy of and describe the Company's policy for determining the minimum
size of meters for new residential or commercial service locations i.e., 5/8 inch, 3/a inch,
one inch or larger. Does the Company install new 5/8 inch or Ya inch meters when it
replaces old or malfunctioning meters in residential and business locations?
RESPONSE NO. 82:
The Company's policy for meter sizing is outlined below. ln addition to size determinations
based on-various meier styles and their design flow-range, new and replacement meters
may also be selected for paring with service line size and various setting styles (common
or individual).
For residential services:
A Ya-inch meter is used as the standard size in most new installations. Residentialmeters
are typically installed in 'common' settings where two adjacent residential properties
share a common meter box (2 meters installed in one box).
For new residentialsubdivisions where the lot size is larger than 12,000 SQ FT, the
Company requires individual f -inch service and meter settings. Customers with a 1-inch
meter setting'have the option of requesting meters in the size range ol3/t-inch to 1-inch'
Residential meter replacements are generally made size for size. While Yo'inch meters
are the modern standard for new residentialsettings, S/8-inch meters were commonly
used for similar purposes in the past. In any service settings that specifically requires it,
S/8-inch meters are replaced size for size. ln accordance with manufacture
recommendations, 3/n-inch meter can and will be used commonly as replacements for a
prior 5/8-inch meter installations.
For commercial services:
The majority of new commercial subdivisions have 2-inch settings with an individual 2-
inch meter installed.
On new commercial isolated service requests, the customer will provide the expected
GpM flow range and engineering details to support specific meter and service sizing in
accordance with meter flow specifications.
Commercial meter replacements are generally made the same size'
suz-w-20-02
IPUC DR 82
Page 1 of 1
Preparer/Sponsoring Witness J. Cary
REQUEST NO. 83:
Please provide the number of complaints made directly to the utility for years 2017through 2020 to date pursuant to Rules 400 to 402 of the Commission'i Utility CustomerRelations Rules (IDAPA 31.21.01.400-402), the general nature of their subject matter,how the complaints were received (in person, by letter, tetephone, or email), and whether
a Commission review was conducted. Did the Company change its practices in responseto its analysis of those complaints? lf so, please explain the chinges and/or modifications
made.
RESPONSE NO. 83:
During the period of 2017 through 2020 (as ot 12t1712020) there have been 4,lgg
customer complaints made directly to SUEZ either in person, by letter, telephone, or
email. System reports do not track or distinguish in which format the complaints were
received. Please see the Attachment for details.
The complaints vary in nature from customer leaks, discolored water, disputing a charge,
high bills, report of no water, request to speak with a supervisor, taste and odor, waterpressure issues, water quality issues, and sewer issues. Of the 4,799 customer
complaints received by the Company during the four year period, 175 involved a
Commission review. The Commission reviews also vary in nature but generally relate to
high bills.
SUEZ has not changed its practice of how we respond to customer complaints. Customer
issues are handled as a priority no matter how they come in whether by phone, email,
letter, or a walk-in customer. We strive for one cal! or one encounter resotution.
ln 2018 the Company established a new courtesy flushing credit which provides an
account credit of $1.99 or approximately 748 gallons of consumption. This credit is
applied when a customer is instructed by a customer service representative to flush their
water lines for several minutes to address water aesthetics issues caused by
disturbances in the system due to construction or the routine flushing of main lines.
suz-w-20-02
IPUC DR 83
Page 1 of 1
SUEZ WATER IDAHO INC.
cAsE suz-w-20-02
FOURTH PRODUCTION REQUEST OF THE COMM ISSION STAFF
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Preparer/Sponsoring Witness:M. Thompson
REQUEST NO. 84:
Please provide the audit parameters the Company uses to detect slowing or stoppedmeters. How often are reports reviewed, and within what time frame are field
investigations conducted and corrective action taken if necessary? Please provide thenumber of meters replaced in years 2017 through 2020 to date, because of age ormalfunction. How does the Company determine whether to rebill customers for ulage
when a meter malfunctions?
RESPONSE NO.84:
Reports for slowing or stopped meters are reviewed daily following normal meter reading
schedules for billing.
When meters are read for routine billing purposes each period (every 2 months), new
readings are compared against prior records to detect slowing or stopped conditions.
These audit reports are automatically generated the following day after billing reads are
collected.
When audit reports show a meter to have zero increase in consumption from the prior
period, a variety of possible reasons are investigated (i.e. record of vacant propefi, or
notice from customers of temporary inactivity such as traveling out of town for the winter).
If no cause for the zero-consumption is found for the account, the bill will be allowed
generate a one-time zero-consumption record.
When the audit reports show accounts with two consecutive billing periods of zero
consumption (ie. 2 billing periods, or 4 months), a field technician will be sent to
investigate the meter. lf it is determined that the meter has stopped due to mechanical
failure, the technician would immediately replace the meter.
These workflows can be modified for expedited response in any case where an account
is found to have an advanced AMI meter with higher reading frequency.
suz-w-20-02
IPUC DR 84
Page 1 of2
SUEZ WATER IDAHO INC.
CASE SUZ-W-20-02
FOURTH PRODUCTION REQUEST OF THE COMMTSSION STAFF
From 2017 to 2020,11,845 meters were changed out due to age or malfunction
with the following breakdown by year.
Year Meter Replacement
Count
Estimated Replacement
Percentage (due to age)
2017 6,194 70o/o
2018 2,111 1%
2019 2,069 1o/o
2020 1,471 1o/o
The following guidelines are used when rebilling a customer that has a stopped
or malfunctioning meter.
Commercial Accounts
the cust,omer coulSl not have reasonably known they were either not being billed for
consumption, or being under billed.. lf the inaccurate or zero consumption bills cover one or up to three billing periods
(6 months), we will rebill all affected bills up to 3 based on the average usage for
the same time period of the last three years.
The customer should have reasonably known that they were either not being billed for
consumption, or being under billed.. lf the inaccurate or zero consumption bills cover one or up to 18 billing periods (3
years), we will rebill all affected bills up to 18 based on the average usage for the
same time period for the last three years.
Residential Accounts
The customer could not have reasonably known that they were either not being billed for
consumption, or being under billed.. lf the inaccurate bills cover at least three billing periods (6 months), we will rebill
them based on the average usage for the same time period for the last three years.
. lf it is less than three billing periods (6 months) it will be left in the customers favor
and not rebilled.
The customer should have reasonably known that they were either not being billed for
consumption, or being under billed.. lf the inaccurate bills cover one or up to 18 billing periods (3 years), we will rebill
them for all said bill periods based on the average usage for the same time period
for the last three years.
suz-w-20-02
IPUC DR 84
Page 2 of 2
suz-w-20-02
IPUC DR 84
Page 1 of?
SUEZ WATER IDAHO INC
cAsE suz-w-20-02
FOURTH PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness:J. Cary
REQUEST NO. 85:
please provide the number and total dollar amount of deposits the Company is currently
holding for residential and commercial accounts. Please report the numbers based on
the re-ason the deposit was requested (termination of service, misrepresentation of
identity, damages, unauthorized service, failure to pass credit screen, indebted
house-hold, new commercial customer, bankruptcy, etc.) and the customer's rate
schedule.
RESPONSE NO. 85:
SUEZ does not currently have any customer deposits for water service.
suz-w-20-02
IPUC DR 85
Page 1 of 1
Preparer/SponsoringWitness: M.Thompson
REQUEST NO. 86:
Please provide a detailed explanation of the Company's policy for handling calls after
hours, whether for reconnection after a disconnection for non-payment or for emergency
shut-off because of leaks. The Company's office hours are listed as 8:00 a.m. to 4:30
p.m. and the reconnection is offered at a higher charge between 4:31 p.m. and 6:30 p.m.
a. Does the Company offer reconnection or emergency shut-off outside the
listed hours or on weekends or holidays?
b. How does the Company provide support for fire and police emergencies
after hours?
RESPONSE NO. 86:
The Company offers emergency shut-off services 24 hours a day 365 days a year.
Dedicated on-call personalare available after hours and on holidays to assist allcustomer
classes, as well as Iocal police and fire agencies, with emergency services and leak
response.
ln all instances customers who have been disconnected for non-payment will be
reconnected within 24 hours of making their payment and contacting the company,
whether that falls outside of office hours, on weekends or holidays.
Reconnections- Reconnections will take place Monday through Friday, between the hours of 8:00
a.m. and 6:30 p.m., or weekends/observed holidays between 8:00 a.m. and 4:30
p.m.- Reconnections will not take place Monday through Friday, between the hours of
6:31 p.m. and 7:59 a.m., or weekends/observed holidays between 4:31 p.m. and
7:59 a.m.
New service connections- New service connections will take place Monday through Friday, between the
hours of 8:00 a.m. and 6:30 p.m., or weekends between 8:00 a.m. and 4:30 p.m.- New service connections will not take place on observed holidays- New service connections will not take place Monday through Friday, between the
hours of 6:31 p.m. and 7:59 a.m., or weekends between 4:31 p.m. and 7:59 a.m.
suz-w-20-02
IPUC DR 86
Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ.W.2O.O2
FOURTH PRODUCTION REQUEST OF THE COMMISSION STAFF