20190530Suez Water to Staff 1-47.pdf

GtvENS PunsLEY,,.RECEIVED
[[::i"BffiffiF$0 P]l 2r 32
Jock W. Relf
Michoer o. R"fDAI-{ O PU BLIC
i"il:::,BffifslE s c c l,t u I ss I 0N
Attorneys and Counselors at Law
601 W. Bonnock Stree'l
PO 8ox2720
Boise, lD 83/01
Telephone: 208-388-l 200
Focsimile: 208-388-l 300
www.givenspursley.com
Michoel C. Creomer
(N)388-1247
[e-mail]
Gory G. Allen
Chrislopher J. Beeson
Joson J. Blokley
Clint R. Bolinder
Jeff W. Bower
Preston N. Corter
Jeremy C. Chou
Williom C. Cole
Michoel C. Creomer
Amber N. Dino
Brodley J. Dixon
Thomos E. Dvorok
Jefftey C. Feredoy
Deboro Krislensen Groshom
Mqrlin C. Hendrickson
Brion J. Holleron
Kersti H, Kennedy
Neol A. Koskello
Michoel P. Lowrence
Fronklin G. Lee
Dovid R. Lombordi
Kimberly D. Moloney
Kenneth R. McClure
Kelly Grene Mcconnell
Alex P. McLoughlin
Melodie A. McQuode
Christopher H. Meyer
L. Edword Miller
Polrlck J. Miller
Judson B. Monlgomery
Emily G. Mueller
Deboroh E. Nelson
Jeffrey A. Wor
Roberl B. White
Donold E. Knickrehm ketired)
Kenneth L. Pureley (r940-20r5)
Jomes A. Mcciure 1r924-20r)
Roymond D. Givens (19r7-2008)
May 30,2019
Via Hand Delivery
Diane Hanian, Secretary
Idaho Public Utilities Commission
472 W. Washington Street
Boise, Idaho 83720
Re Case Nos. SUZ-W-19-01
SUEZ Water Idaho Inc.'s Responses to Commission Staff s First Request for
Production.
Dear Diane:
Enclosed for filing is a CD of SUEZ Water Idaho Inc.'s. Responses to Commission
Staff s First Request for Production.
Also enclosed is a courtesy copy for Matt Hunter.
An additional copy of this letter is enclosed to be date stamped and returned.
Should you have any questions, please do not hesitate to contact me.
S
C. Creamer
MCC
Enclosures
146291 13_l.docx
Michael C. Creamer, ISB #4030
GIVENS PURSLEY LLP
601 W. Bannock St,
P,O, Box 2720
Boise, ldaho 83701-2720
Telephone: [phone]
Facsimile: 208-388-1 300
mcc@qivenspurslev. com
14681 598_1.docx t30-1711
RECEIVED
;Bl9 HiY 30 Pll 2: 35
:]Ai{O PUBLIC
.:T lL!f i{:S C0il,lMlSSlON
Attomeys for Petitioner SUEZWater ldaho lnc,
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF SUEZ WATER
IDAHO INC.'S PETITION FOR AN
EXEMPTION FROM UTILITY
CUSTOMER RELATIONS RULES
311(4) AND (5)
Case No. SUZ-W-19-01
SUEZ WATER IDAHO INC.'S
RESPONSES TO COMMISSION
STAFF'S FIRST PRODUCTION
REQUEST
COMES NOW SUEZ Water ldaho lnc. ("SUEZ"), through its attorneys Givens
Pursley LLP, herewith submits its Responses to the "First Production Request of the
Commission Staff to Suez Water ldaho lnc." dated May 10, 2019,
All Responses served herewith have been prepared by:
Jarmila M. Cary, Director of Finance
SUEZ Water ldaho lnc.
8248 West Victory Road
Boise, lD 83709
208-362-7332
[e-mail]
Ms. Cary would be the sponsoring witness at hearing on this matter
DATED this 30th day of May, 2019.
SUEZ Water ldaho lnc.
Michael C Creamer
Givens Pursley LLP
Attorneys for SUEZ Water ldaho lnc,
SUEZ WATER IDAHO INC.
CASE SUZ.W.19.O1
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 1: In testimony, the Company discusses the evaluation of remote-capable
meters. Cary Direct at I l. Please provide the Company's most recent remote-capable meter
study and testing documentation.
RESPONSE TO PRODUCTION REQUEST NO. 1: The Company's meter study and testing
is currently in progress. The Company has eight remote-capable meters available for installation
(Sensus Ally Meters). One meter was installed in a controlled environment to field test the
device's full capabilities. These features include pressure and temperature sensors, life-sustaining
flow setting, connecVdisconnect functionally, and automated alerts.
SUEZ Response to Staff Production Request No. 1 - Page 'l of 1
SUEZ WATER IDAHO INC.
CASE SUZ.W-19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc
RBQUEST NO. 2: For customers with remote disconnect/reconnect meters, will the Company
offer the same after-hours reconnection option currently available? How does the Company
intend to collect the reconnection fee? Does the Company intend to charge those customers the
same fees as other customers without advanced meters? If so, please provide justification for the
charge. If not, what is the Company proposing in its place?
RBSPONSE TO PRODUCTION REQUEST NO.2: The Company proposes to keep existing
options for after-hours reconnection, with an associated reconnection charge, available to all
customers.
If approved, the most notable change to the Company's reconnection process would be
elimination of payments in the field as part of the disconnection process.
In place of the payment in the field, the Company would add any necessary reconnection
fees to the customer's account for automated billing or other forms of payments.
The Company proposes keeping existing reconnection charges for all customers. These
charges are similar fees collected by other Idaho utilities including companies who use remote
capability meters with connect/disconnect functions. This charge would not differ among
customers based on their meter installation type (manual, advanced, or remote-capable meters).
SUEZ Response to Staff Production Request No. 2 - Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ.W.19.O1
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO.3: How many meters with remote disconnect/reconnect capability are currently
installed on customer premises and how many of the meters does the Company anticipate
installing over the next calendar year? Please provide a breakdown by customer class
(residential and non-residential) and selection criteria.
RESPONSE TO PRODUCTION REQUEST NO.3: The Company currently has eight
remote-capable meters available for installation (Sensus Ally Meters). To date, only one meter
has been installed in a controlled environment for technical field-testing. Fieldtesting will
continue as the full range ofadvanced features undergo evaluation. Features include pressure
and temperature sensors, life-sustaining flow setting, connect/disconnect functionally, and
automated alefts.
The Ally meters will not be deployed into regular use for customers until controlled
testing is complete. Pending successful results, the Company anticipates no more than ten Ally
meters would deploy in the next calendar year. Locations for these meters would be evaluated for
a variety of needs including where safety or accessibility is a concern, where frequent
disconnect/reconnect events are required, or where pressure or temperature monitoring is
desired.
SUEZ Response to Staff Production Request No. 3 - Page '1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ-W.19.01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 4: When a customer closes an account at a location where the Company has
installed a meter with remote disconnect/reconnect capability, does the Company allow the meter
to remain in place?
RESPONSE TO PRODUCTION REQUEST NO.4: Yes. Once installed, an advanced meter
would remain for future service and monitoring. Sensus Ally meter benefits include sensors,
monitoring capabilities, and flow control. The Company will select Sensus Ally meter locations
based on the location's need for additional meter capabilities.
If increased functions of a Sensus Ally meter are required at another location, such as for
pressure or temperature monitoring, the meter could be moved. However, while switching out
meters is possible, that is outside of the Company's normal practice.
SUEZ Response to Staff Production Request No. 4 - Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ.W.19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 5: If the targeted customer moves to a new location within the Company's
service territory, will the Company install a meter with remote disconnect/reconnect capability at
the customer's new location?
RESPONSE TO PRODUCTION REQUEST NO. 5: SUEZ anticipates that generally,
advanced meters would not be relocated when a customer moves to a new location.
The Company's intent is not for advanced meters to follow customers, but to allow the
Company additional pressure and temperature monitoring capabilities, to utilize the meter at
remote locations, where safety is a concern, or where frequent disconnection/reconnections are
necessary.
SUEZ Response to Staff Production Request No. 5 - Page 1 of '1
SUEZ WATER IDAHO INC.
CASE SUZ.W-19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 6: Does the Company move a meter with remote disconnect/reconnect
capability to a different location if a customer no longer meets, or a subsequent customer does
not meet, the selection criteria for this type of meter? Please explain.
RESPONSE TO PRODUCTION REQUEST NO.6: As indicated in prior Responses, the
advanced meters would be installed at locations where pressure and temperature monitoring
capabilities are needed, at remote locations, where safety is a concern, or where frequent
connection/reconnections are requested or required.
The Company's practice will continue to be to install a new meter at each location rather
than relocate meters once installed. If there is a need for an advanced meter's monitoring
capabilities and sensors at a different location, the Company would install a new advanced meter.
SUEZ Response to Staff Production Request No. 6 - Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ.W-19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc
REQUEST NO. 7: Please provide the Company's unit cost for a meter with remote
disconnect/reconnect capability with documentation. Please provide the Company's unit cost for
a meter without remote disconnect/reconnect capability with documentation.
RESPONSE TO PRODUCTION REQUEST NO. 7: The Company's national contract price
is $ l7l .85 for a standard 5/8" x 314" smart meter, and $199.42 for a 314" smart meter including
setting components. An Ally 314" advanced meter with pressure and temperature sensors,
remote connect/disconnect capability, and a life sustain flow mode costs $418.08 including all
applicable setting components, adapters, gaskets, etc.
Currently, the advanced Ally meters are not intended for a mass deployment. The
Company continually evaluates emerging metering technology and weighs the cost and benefits
Supporting documentation is included in the files listed below, attached hereto, and provided on
compact disk served contemporaneously herewith:
#7a - Meter Cost Summary.xlsx
#7b - Sensus Meter Cost Letter.pdf
#7c Sensus Ally Meter.pdf
#7d - Sensus Smart Meter.pdf
SUEZ Response to Staff Production Request No. 7 - Page 1 of 1
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Expiration Date: Ll3Ol2O
Respectfully yours,t* { ry#!
1:206.331.1228
800.638.3748
erik.ongatad@xyleminc,com
www,E€ngu8,com
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a xylem brand
Rob Martinez
Suez
8248 West Victory Road
Boise, lD 83719
Rob:
Please feel free to call me with any questions.
Sensus model SRll meter with ELECTRONIC REGISTER TR/PL less housing
5/8" or 5/8x3/4" 5 eq.zZ3/4" s gr.os
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Sensus model Ally meter Part#: V2VPXSXSFAD
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Erik Ongstad
Senior Account Development Manager
May 15, 2OL9
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. 7b
Page 1
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BilI to Customer z 826364
ATTENT]ON: ROB MARTINEZ
SUEZ WATER IDAHO INC -00060
PO BOX 1069
PARAMUS NJ 07653
Salesman: ONGSTAD ERIK
Terms: NET 30 DAYS
Line Description
QUOTATIONYour Quote Number: 30710Reference: IDAHO -ALLY MTR
Ship to Customer:
SUEZ WATER IDAHO INC -00060
PO BOX 1069
USA PARAMUS NJ 07553
450 Norlh Gallalin Avenue
P.O. Box 487
Uniontown, PA ,l5221 USA
1-800-Meterlt
1-800€38-3748
www.sensus,com
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Effective Date:Expiration Date:
5/75/19
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FOB DEST]NATION
CASE - OO7B1B49
PR]CING EROM NAT]ONAL CONTRACT QUOTE #30245
IF MODIFICATIONS ]N METER MATERIALS OR PROCESSING ARE REQU]RED TO MEET
NEW REGULATIONS, THE PRIC]NG SUBMITTED IS SUBJECT TO IMMED]ATE CHANGE
Thank you for your interest in quality products by Sensus.Current as ofz 5/16/19Correspondence: Purchase Orders:SENSUS SENSUS
215 South Highway 101 PO BOX 487Suite 209 UNIONTOVIN, PA 15401
So1ana Beach, CA 92015 [e-mail]
PHONE: 800-METER-IT
800-638-3748
ROB JOYCE Regional- Sales Manager
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SUZ-W-19-01 SUEZ Response to Staff Production Request - No. 7c
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ATTENTION: ROB MARTINEZ
SUEZ VIATER IDAHO INC -OOO60
PO BOX 1069
PARAMUS NJ 07653
Salesman: ONGSTAD ERIK
Terms: NET 30 DAYS
Lj-ne Description
QUOTATIONYour Quote Number: 30710Reference: IDAHO -ALLY MTR
Ship to Customer:
SUEZ VIATER IDAHO ]NC -00060
PO BOX 1059
USA PARAMUS NJ 07653
450 Norlh Gallalin Avente
P.O. Box 487
Uniontown, PA 15221 USA
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1-800-630-3748
www.sensus,com
sEnsus
Part#: V2VPXBXSFAD
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Effective Date:Expiration Date:
Page 1
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US DollarUnit Price
310.450
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FULL FREIGHT ALLOWED
FOB DESTINATION
CASE - OO7BT849
PRICING EROM NATIONAL CONTRACT QUOTE #30245
IF MODIEICATIONS IN METER MATERTALS OR PROCESSING ARE REQU]RED TO MEET
NEW REGULATIONS, THE PR]CING SUBM]TTED IS SUBJECT TO IMMEDIATE CHANGE
Thank you for your interest in quality products by Sensus.Current as of z 5/1,6/19Correspondence: Purchase Orders:SENSUS SENSUS
215 South Highway 101 PO BOX 487Suite 209 UNIONTOWN, PA 15401
Sol-ana Beach, CA 92075 sensus.ordersGsensus.com
PHONE: 800-METER-IT
800-638-3748
ROB JOYCE Regional Sal-es Manager
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SUZ-W-19-01 SUEZ Response to Staff Production Request No. 7d
SUEZ WATER IDAHO INC.
CASE SUZ.W.19.O1
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc
REQUEST NO. 8: For the calendar year 2018, please provide the number of scheduled
disconnections that were cancelled by an on-site employee who had concerns about the impact of
disconnection on the customer's health and/or safety.
RESPONSE TO PRODUCTION REQUEST NO.8: On-site employees have the discretion to
delay a disconnection, but they do not have the ability to cancel a disconnection. If there are
concerns for a customer's health or safety during a disconnection, the Field Customer Service
Person would leave the water on and request the customer to follow up with our customer service
center on payment options or evidence needed for a 3O-day medical extension.
These situations are infrequent enough that a formal mechanism for counting or tracking
such incidents has not been established.
SUEZ Response to Staff Production Request No. 8 - Page 'l of 1
SUEZ WATER IDAHO INC.
CASE SUZ.W.19.O1
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc
REQUEST NO. 9: If the requested rule exemption is approved, please identify any
circumstances under which the Company's employees will allow a customer the choice to make
an electronic payment during the employee's visit to the customer's premises.
RESPONSE TO PRODUCTION REQUEST NO.9: Customers will continue to have the
ability to make an electronic payment at any time, including after hours and during the
disconnection process. If the employee becomes aware that a sufficient payment is made,
disconnection would stop and service would continue. Once the service is disconnected,
however, a reconnection fee is applied to the customer's account. After the past due balance is
paid, service is restored.
Employees always have the discretion to halt a service disconnection if they perceive a
safety concern for an occupant or the employee. Employees exercise this discretion as needed
and leave water on if the customer indicates a payment has been made or they feel the customer
or occupant would be harmed as a result of the service disconnection.
SUEZ Response to Staff Production Request No. 9 - Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ.W.19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 10: Does the Company electronically notify customers of a pending
disconnection of service? If so, please explain: (l) how the notification occurs (timing, whether
by e-mail or text message, etc.); and (2) whether electronic notification is in addition to, or in
lieu of, sending written notices via US Mail.
RESPONSE TO PRODUCTION REQUEST NO. 10: The Company notifies customers of
pending disconnection by mail and by automated telephone call.
SUEZ Response to Staff Production Request No. 10 - Page '1 of '1
SUEZ WATER IDAHO INC.
CASE SUZ.W.19.O1
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water ldaho Inc.
REQUEST NO. 11: Please clarify and identify when the $15 Field Collection Trip Charge still
applies to those that have the advanced meters that have the ability to remotely turn on/off
meters.
RESPONSE TO PRODUCTION REQUEST NO. 1l: If SUEZ's exemption request is
approved, there would be no instance where a $15 Field Collection Trip Charge would apply. As
part of this filing, the Company is requesting removal of the $ I 5 Field Collection Trip Charge
from our tariff.
Once service is disconnected for non-payment or a cross connection control violation, a
reconnection charge would apply, regardless of meter type.
SUEZ Response to Staff Production Request No. 11 - Page 1 of '1
SUEZ WATER IDAHO INC.
CASE SUZ.W.19.O1
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc
REQUEST NO. 12: In testimony, the Company states that eliminating field payment collection
should help offset costs. Cary Direct at 19.
a. Please provide all analysis the Company has conducted in this area.
b. If the Company has not done any analysis, please provide assumptions used to make
the assertion that costs could be offset.
RESPONSE TO PRODUCTION REQUEST NO. 12: Accepting field payments adds time to
employee/customer interactions. Eliminating acceptance of payments in the field would allow
SUEZ field employees to accomplish more additionaltasks within the same day.
The Company's automated telephone message notifications cost between $0.12 and $0.15
per call, with a total cost of approximately $1,000 annually.
The average field service visit cost is $4.56 per instance, based on employee time,
calculated using an average hourly wage of $25.65 for a customer field service person
performing 45 disconnection activities per 8-hour workday.
When customers present payment to the field employee, the time per activity extends by
about two minutes. Over time, this reduces the number of field visits possible per day. The cost
of accepting a field payment (in additional direct labor time) is approximately $0.86.
SUEZ Response to Staff Production Request No. 12 - Page 1 of 2
Eliminating accepting a field payment is equivalent to placing six automated notification
calls. If the additional notifications enable customers to avoid disconnection or eliminates the
need for a costlier mailed notice, the overall cost of service declines.
SUEZ Response to Staff Production Request No. 12 - Page 2 of 2
SUEZ WATER IDAHO INC.
cAsE suz-w-19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 13: Please explain in detail how the current calling system is used to notify
customers. Does it track whether the call was completed or not, whether the customer answered
the phone or the call went to voicemail? Does it track whether the call was blocked or otherwise
not allowed to complete the message?
RESPONSE TO PRODUCTION REQUEST NO. 13: The automated calling system places
two types of calls. The first is a courtesy reminder call that the customer's account is past its due
date and has a balance. This call is placed at 7:00 p.m. MST, on day 22 from the bill due date,
after a five-day grace period for payment mailing time. This type of call is a courtesy on behalf
of the Company, if approved in this filing, it will become a paft of our standard process.
The second call is the required 48-hour termination notice, warning the customer of an
impending termination if the past due balance is not satisfied. These calls are placed at l0:00
a.m. to allow the customer adequate time to respond and make payment arrangements.
Each call is tracked with the following outcomes automatically noted on each customer's
account:
l. A person answered, did not listen to the entire message and hung up
2. A person answered and listened to the entire message with no response.
SUEZ Response to Staff Production Request No. 13 - Page 1 of 2
3. A person answered and pressed the touch-tone key to repeat the message.
4. A message was delivered on an answering machine.
5. The number did not pass the metro tables - call was not attempted or invalid phone
number.
6. Last call attempt had no answer
7. Last call attempt received busy signal.
SUEZ Response to Staff Production Request No. 13 - Page 2 ol 2
SUEZ WATER IDAHO INC.
CASE SUZ.W.19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 14: What steps does the Company take to validate the telephone numbers it
has on file for customers?
RESPONSE TO PRODUCTION REQUEST NO. 14: When a customer calls our call center,
Customer Service Representatives verify the phone number on file or obtain a new number. The
Company's new Interactive Voice Recognition system (IVR) validates the incoming phone
number with the customer's account number.
SUEZ Response to Staff Production Request No. 14 - Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ.W.19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 15: Please provide a copy of the Company's current contract with Westem
Union for handling payment transactions.
RESPONSE TO PRODUCTION REQUEST NO. 15: Please find the Western Union contract
and addendums in the attached files:
15a - Western Union Executed Contract.PDF
l5b-f - Western Union Speedpay Contract Amendments I through 5
SUEZ Response to Staff Production Request No. 15 - Page 1 of 1
{. Lacal Nxme of Clhnl:Contact (oerson slonlno conb6ct):
United Water Management & Services
lnc. for its affiliates and subsidiaries
listed on Schedule D.
DBAr TIIIE:
2. 9trmtAddrc*;Flqori$ultr:
200 Old Hook Road
Clty:sbb:Zlp Code:
Hql ington Park NJ 07640
TelEphona:Fax
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SPEEDPAY MASTNR SERYICES AGREEMENT
COTWEI{IENCETED
7?A 332 A?Ls P.Et/tA
This Agoement is between Speodpay, [no. ("ff["), 199 Watgr Street, New Yorlq New York t0038 and Cliert,
By algnlng this Agresment, Cllentand EPI cedry thal lh6 lnformauon horBln is complet8 end accurats, and agree to fie T6fil3 rnd Conditons atEched
hereto. Tltlt Agi66m6nt ls not Einding on SPI or the Cliant untll algned by SPI afid Cliafit ("Efuive_0Ete") and lhs servica appllcatlon s6t forth ln Schedule
C is apprcwd by SPl.
CLIENT: I,NITED WATERMANAGEMBNT &
SERVICES tNC.
SPEEDPAY,INC.
By:
Title:
Date:
By:
(signature
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Date:
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. l5a
06 0906 Unit€d Wsrdr CF wU Agreement Final (2).dqc
fr"rl a .Lr,,,frn #Fft44
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5EP-zL-?qgE 16t40
Scrrlcc. SPI will yrovidc ths Wcstsm Union Speedpoyptryrnent sar.rtice to
Olinrt (ttrc "Scrvif,Q') as descriDcd in Schslulc A. Thc partice rhrll
pr;rfonn und cornply with thcir rcrpcctivc rcsporsibilitiss sct forth in
Schcdulo A.
2. lqtEllqgFrl Pmpcrtv. Each porty is grulted tlrc nmcxclurivo right to uoc
tlrc other porty's intllcctual propcrty for ttrc liuritea purpoee of
advcnising and pronntirrg Oc +tvicoc, subject in eash case to the prior
uritcn approvel of the perty whose intellecturl prqcfty ir bcing uecd.
Each perty 0grtts t[0t usc of ths othcr party's intellecilal proPefly shell
not confcr ony proFrlcE"ry right th*rto in any manncr, rnal each psrty
rgless to scEsc all uso of tte othcr porty's irtcllcclud propcrty
immcdietely upon tcrrrinatifl of tlrie Agrccmenr
3. Prvmgltr and Blllhrer For the Stwica, SPI will ohargc Cliont's
cwbmon (Etlltqmfff) e fec ss s6t fortt in Schedule A. SPI tescrves
the rlght lo irprcasc such fGes upon thirty (30) drp prior rrittsn notico at
eny time. If Clicnt disrgrcca wi*r esch incrersq Client has the dEht to
temdralc thir Agrccnpnt for convenience ugn tincty (90) dey writtcn
nchsc !o SPL
4. Dluldmcr. EXCEPT A$ SET FORTH IIEREIN, SPI MAKES NO
WARRANTY, EXPRESIS OR IMPLIED, WITH RESPECT TO T}IE
SERVICE, WHETHER OF MERCI{ANTABILTTY, OR OF FITNESS
FOR ANY PAR I'ICULAR PUR.POSE.
S. lndrmnlflcrilon.A, Clicnt agrees to indc nnify SPt and iB aSsrtc et$loyEEg, cfliccrs,
dirEctoG, gffilhEo, Bubsidirri€s, Buosessoll urd eraigns rnd hold
tlrcm hlrmlecs Oom rryl agrin*t all tritd pafiy cloims reculting fr,om
Cliedt's btrtsEh of this fureemenlB. $PI rgrcs to indcmiltfy ud hold tnrmlcss Client and iB rgilb,
efiEloyee6, o{fieors, dircctors, atfflirEs, subridiuics, iucce3so|r lnd
assigns frnm ond apinet all thirr0 prty clahls resultiilg from SPI's
brruch of thia AgrccmcnL
Cornplhnce F,'$h l-rwr- Cli6t shsll compty (and Ehall cou8e its
employccs, sgerlti, {nd GontlactorB to co,nply) witlr all lawe, ordrftr rulca
and rcgulations 4plicablc to Cliclrt's business ond Ul6 psynEntr m bc
rnudc by Clisnt's Custorn€$ qs conbmpletEd hcreby, includirtg but not
Iinlited to: (s) thc Fflir Debt Collection PHcticca Act end any qplicoble
debt colleption it8ulBtions or rtstutsc ecl forth under Etile or locil lawr O)the Electonic Fund 'hmsfor Acl &ld it impknrcnting rules ond
ruEulstions of the Federul R.cscwc Board ond Rcguletlot E, rnd (c)
priracy laws, order, rulee rnd rcgulntions. Clieflt shtll eloo comply (and
$hsll csuss ib errpto)€rs, ogcnls, and conhsctorB to conrply) with ttE
rqlss rnd rcgulotiona cehblishcd by NACIIA, any card association md
ilny NetrErk Rulcs, including tho6e with TE!,peot to the uee of (Jnlinq
PINless debit, Clieilt furtlrr rcprtsents ord werranto tlEt the occoult
rccords md/or address lists in rclisncc upon which SPI will prwido
mEiling sci:l,ices to Clisnl togcther with rny otho mail mBtter Fovided b
$PI ffitkfy the rEquiftsmts esrsblished by thc United SttrsB Poitrl
Strvics for First.glass Mul prcsortcd and outorrutiun lttcs, including but
not limiled to the Movc Update rtquirtrncnts for addrcsser. In ttgt rogard,
Clicnt has provided to SPI an oxecuted copy ofPostal Service Fonn 601,1,
Ceftificrtion of Movc Updote Compli*ncq, or its cuttrt cquivBlcnt and
8grEcs to updole it Bs nocsasary to fiuirrtain its accurzcy. Any sct or
omission ld brwsh of such USPS rcquircmcnts or Clienfs rtficgontationsqrd mrentees rcgrrding nuch USPS rcquircnrcnb ohcll tc r mstrrial
brcsch of this AErccrflcnt SPI naprceorb end wffroru tftat ib Ssrviccc
shall corply with illl ldwB, ondcm rulcs and rcguletiorrs spplicable to thi6
Agrccmcnt or SPI's ptymcnl processing butincss, Client ffprrcsenH arrd
wiuranls lhtt qll infornstion dlacloccd to SPI in corrncstion with thisAgrccmcnt for SerrricCr. ia truC, ASCUrrtc and COmplCtC, Thc
rtprerortations and wurruntics mado by SPI rnd Clicrrr mspectivcly shsll
rsrnain in olfect thncughout tlrc tcrm of this AErccrncnt,
llg&gqetulUlitr Undcr no circumrhnccs will eitho party and itsslnlirles or any of ils diilctors, oflicers, crrpleyEEs, agEfltt of
tubconFrctors b€ liebls undo my theory of torti mntrBct, suict thbilip or
othet le8fl 6r EquiEhle thetry for to8t ptEtitr, itrdirtet, incidcntel, rpecinl,
FIRST DIqTII FINHNCE
BPEEI'PAY MASTEN EERVICES AGREDMENT TERMS AND CONDTIIONS
COIYVENIENCE FEE
72A 33? A2L5 P.AZ/IA
conscqqFntisl' exsmplrry, incidcnul, ot punitivc datmges, eoch of *hich
is hcrcby cxcluded by agreeffiHrt of lhc ptrtics Notwithuunding rnything
in hls AgrecfiErrt to thc cangry, tho oumulative ligbility, including for
cloimr, expenseg donrger ot indcnmity obliptiont for cithcr psily
arieing out of thie Agrccnrcnt, thall not excced lhe leseet o[ ths .dlr€ct
acrual dsrraBes or lhe most rrccnt six (O montlu' fccs rcccivcd by SPL
Corlft{rnthl lnformrtlor. Each party rgrces to trcst os confidefltisl sll
inlbrmatioa rcceived fmm tht olia psny rcEf,rding ttrc Scrvico, Ncithct
party shall disclose such anfomutior exccPt to paform ib obligltions
urrdcr tftis AgrcBmEnt or ss !€quiEd by lau and in thc everrt euch
dischsure is rcquircd by lrw, thc discloeing pany sholl give rhe odrer
psrty prior notioo of such disclosurc.
Tcrm and Terrnlnrtl?n., The tenn of thir Agrecment Bhsll bG tor s
period of nro yeors fiom lhe Eftectiw Dttc snd cartinuinguntil tcrminard
os hercinrllrprcvided. Eithcr party nuy tetnilnote ftis Agnctnmt (i) for
mstsrial breoch if such brterh is not cured upon thirty (30) drp notlce, or
(ii) for convtrricncc upon ninety (90) dsys notice. Notldthturtding ary
othcr pmvision of this Agrecrncnt to tho c{ntrsry Clieat or SPI mny
imnrcdietcly terminate lhis Agrtfiflcrrt in thc cvsnt tftrt SPI or Client
deterrriner, in tht tcrmin*ing party's disorEtion, that conryliatcc wilh lltis
AgEenEnt would csugc SPI qr Clicnt or nny of thcir ollilhtce or
subeidiariet to r/iolflte or potrntiBlly violah nny local. state or federul law
or rtgulstion or atty coutt ord€rr, or sny oomplisncc policy of SFI or the
Cliart any of its aflililtes or subsidiories, Eithil pfity rnay also tsrminste
or suspcmd thia sgrtcmant or thc Scrvice wilhorrt noti$c to thc othcr psrty
if such party dotcrmineg that any irrfirrmntion providcd by thc othtr party
ie fhlse ot misleding.
Clicnt shRll pmcurc fity rcquircd rrErlatory ap,pmvlls in elEh ststc that
SPI'$ Servics shtll bc provided. If Clicnt ir un$blc to procuro thc
rcquirite rcgulatory rpprowlc in a ccnain statc, this Agterunt shall bo
temdnplEd ar it pertuinr to the entides locatcd within that particulnr atote,
The AlrEcffcrrt ghall rqmein in full force ond cfftft ar it applics to the
rvrnaining cntities idmtilied ort Schedulc D.
10. Eorcc-lilnlturc. Neithr party will be liable for eny feilurc or dclay in its
pcrfonrnnce undet thig Agrcctrrcnt drrc b any coure bEtnd ito rcroontblc
conEol, trcluding but not Iirrital to, sch of wlr or tsnorism. &t6 of Crod,
sctE of goveffrntnt, carlhquakes, floorls, ernbqgocg, fires, nstursl
dirrrtsrq Bccid€nts, riolsr t$hotsgc, rtsikcs, lobor disputcr or labor
rlrortsgcsr uhorhgcs of matedtls or aupplico, failuncs of tnM$orlat{onr
commrmicltion of di8tlal tgnsmission, lnternet fnilrlte or dclnyr and
tltid peny rr*chmical or other equipmcnt brcalcdownr,
I L Goycrnln+ I,iW. This Agre*ment shrll bc govcrncd by urd conetrurd in
sccsdsncc with the lE$6 of thc Stab of Ncw Yorlq *ithout rrgsld to tlrc
conflicts of hws principlcs thcrcofl
t2,Noll"cf+ All notices requircd to bc given unalcr thiE Aglefficnt shstl be inffijlint md atnll bc dempd givu if rsnt and dclivercd by facrimilc rnd
oonfirmed by ovonigfit courier addmral to thc Prcaidc.nt of eech psrty
4lrd $PI's and Client'E Gcnsrnl Cosnsel or to suEh sths addrcss or
sddrcsses es citficr party rncy fiurn thr b timc dcsignltc in writing b thc
odrcr by notirx pursuerl to this Scctiorr" Notice satt ts SPI's Ocncral Counsel
rhouH bc Eqnt to: Ccneffil Corrnrd, +Ecdpf,y, Inc,, 12500 E. Brllbnd Avc,,
Englcumod. CO B0l12 Fsr: 720.332{515. Notice surt to Clicilt's G{ilrcral
Coltrcl ,hordd bc ostt O: Oarcral Cormscl, unitod lVater Mortagyrncnt &
Ssvicc8 Inc.,2m OH Hmk Rood, Harringurr PEtq NJ 07640 Fo(: 201-
767-20lF.?,
13.ArrlFrmenq. Neither party rn8y acrigr or othcrwi8c ErnsfEr al8 righls ffid
obligrtion* pulEuolrt to thiE AgrEemfit *ithout tfie oficr party's prior
writtcn con*nt which shrll nor be unrcsEEtnbly withheld, delryrd or
ccnditionod, cxcept that eithEr psrv may oseip lhis Aglremeot to an
sffiliats without tht othor party's prim writEr oonsent pffiyidGd thet such
&flllistc sxprcssly assumss thr tsanrftning party's riEhts and obligntimr
hmcundet.
06 0006 Unitcd Woter Cf Wu AgrEctnflt b'lnul (z).doc
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. l5a
8.
9.
6,
7
t.
SEP-?L-?AAE 15:41
14. Orlcr. This is rhc mfut AEcc.rncnr between fie ponies, including rny
stEEh€d addendr md thc Scrviuc Applicntion. with rceDect to itE Eubjcct'nrttcr, End any prcvious or conEftporrDEoul undrrstmding iE trergedhasin. Crptions sro inelud€d for convariancc olly and hcw no
subrtsntive signltlcelcc.
l5- ESEIyd. The provirionc ofSccEcna 2,3,4,5.7, I, ll and I5 otthis
Agrtcmcnt ehall aurvivp tcrnination mexpirttion of this Agrcqmcnt-
16, Clhlrfr-Curtomff Infg{q{tior. SPI, its tBents, employe€s, contracblt,
rrrd submntroton u/atrqnt ond rEprescrils thal it shgll not sell or mrtet
Clicnt's cu8tomcr inhrmilion it may obtain trooglr thjg Agcrmcnt or
othcrwiec, Oient's cuEtomer ln&orution shdl only be usd for dre
purymes rufercnc$d hcrcl'n,
FIRST DHTH FINHNCE 7?A 332 A2L5 P.A3/LA
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. l5a
06 0906 Unitcd Woter CF WU ABrerhrnt Finsl (Z).doc
L
2.
5.
5EP-21.-?AE6 16:41 FIRST DHTH FINHNCE 7?A 33? A?Ls P.@4/LA
sch$ult4
CoNyENIENCE rEE SERYICE
Scnlcc DGrEduthn. SPI will tott fic Scrvicc on itg saver,A, Pnunentjcceotrncc: Cllcnt ,rBy rcccivc curbmcr pryucuts (legElgncr Pelnhcnts") in U.S. lirnds (lro fonigrr oxdranBe provided) vie tht Swict through;
trCustomcrs.crediy'deDitcords(.'@,).TFesofgtditgadsaccepted*illbcVite'MaoulCardandDiscovcr'B Dcbits to Custqmas' brnt apcountg through rarufers ushg Custom$r't ortlin€ dcbit cards witlrcut peitonol identillcatlon numtxr cntr;r or venficstion
(-An4ine_E6ekSl&h!fl- Ihe pu{fcs aduurvtcdgc 0rat the us€ snd svailsbility of Oa-lirrc PIN-lcoo Dcbit ic subject to the rulcr ond rtgulttionu of
opplicabtc debit c*rd nctrvorks (ns in effect from time to tirtt, thc sNtts/orlc Rulec'), includin& but not limited tr), daily tdn$rction limib.
B DEbiB to Cuotomss'bank accounts thmuEh in sutortstrd clcaring house ("AgH") electrcn{c trensfdr (s "$pgodpEr!cH.)- SPI will crcste and submit flle
to thE Originating Dcposimry Flnancid lnstinrtion ("ODE[J for prccersing, [n lleu of e conffrrmtiorr lctrcr, Cliont will recold 0ll ACI{ ttttlEtctions.
B. M!&q, Clicnt mry receive Customer Pa)'ntnb for procoooing into a U,S, accormt using the Scruicc tlnough:
B an Inremet bnrcd rwtcm opcratcd by SPI and accessed diftctly by Customcn via a wclrsite hosted and operetal bv SPI (thc "$EfgdIclt.lUsbilE'), The
$pccdpay Wcbsitc pagps rtlating to CIiffit chdl bc dcvoloped on<l dirplgyed in rccordrnce with thc mutual agrccnrcnt of the parties,
A nn Intetrret-bascd ryrtcrn opcratcd by SPI lnd occesscd by Cliort onploycce on bchalf of Customgrs vio a *curt wcbeits (thc '.5!gedDly-Effi[g.!qis*")
for the pwpme of inprrtting Curtomcr Psyrrrcrtt informtion whar Euch CuAEmqr rEqucots thst e Csstomcr Payment be madc' or
tr through on intcractive voice rttponrc (r'1V8") systcm opented by Speedpy urd iccqrriblc by Customen (the "Spetdpev lvR Servico"). 'rhc
implciltntuirrl of tlrc Spccdpay IVR Service is et Clienl'g rtqucst and mntingent upon successfol itplcmcntstion of trc Spcodpry WcbsiE ond the SpGedpqy
E)crelet S€rvice.
SPI Rcrponrlhltlflq+A- R.qqourtes. SPl will ptnvide, ru rp,plicablc, thc msterials and rmrice* ("@gg") nccosrlry b procgss Customff PBylm€ntt through Spccdpayr cxcept for thc
the Rcrourpcc will accuratcly and corrcctly ptrform ttrc functions requircd to make Ctrmmer Prymetts ueing tho Scwice,B. IvR, For the Spcerlpry IVR Sqvica, $PI will (D mrke availnble s toll ftcc (8flJ or aimilar) telephone nufi$er 10 sccc86 thc Spc<dpay lvR $cryicc, (ii) providcM equiFh6tt and roftwsrc, ls necesstry to rllow Cuetomsrs b input llrir account number, ptpnmt smor|Ilt ffid crEdit cid or clrecking account irrfomBtion
thtoulh the Speedpey M Scrvicc; and (iii) rnrintlin lhc M udtC. Trunrit numbcrr. SPI shall nBintain ofl updeted nqtis|El d8hbsse of all ABA/Tr0nslt nufib(Ir for bant8 srd brnk verilication lhrcughout thc counhSr as
ncscnffiry to ptpvide the Selice.D, Card Arsocietitn. SPI shetl submit all Spoedpry Crudit Cerd Peyrnnt, On-line PIN-less Debit paynmrts and Spccdpay ACH pa!,tilerts lo third psrty sredit cild
netqmrkr and dcbit olrd nctwor*s, SPI shaJl be rapordbtc for peying all mcrchont pncceesing coets ard fcas associated with Speedpny Crallt Crd Psymrnlr,
Onlinc PIN-lcss Debit pa)afleatr ind Spoedpay ACH prymenh.E, Downtimq. SPt reserueg the period fton l?:0t AIvl thrcugh 6l0i AM EST orr $rturdayr *nd Srmdays for maintenance. nqait, inspcotiono, nndi{icetions ond
improvcmcnts to ilrc service. during which period thc Scrvice may not be avsilable.
Cllcnr,Bsnonrl bllltl.il,A, HerdqrrrE snd So{turgrc Roquircrqflllt, Cliett's bm}rtcr mwt bc Intcrnst Explorcr 5,5. Scrvioe Pack 2 and lbovc Olt NeEcape 4,7,2 or abovc, Mictosoft V.M
(Virtrd Machine) ftx Jrva must bc instrlled if using Intcrnet Explofir (VM uturlly downloarls sulorntr'cally wten IE ir downloedcd), SPt will not bc
ttsponrlblu if Clicnt'e sysrcms do not rlEet theBe ftqullElnfitr-
forsll ercdibr rcturno, dieputco srd thc rcculBEy ond outhanticity ofcll den prDvidcd to SFI.C. Fraudulcnt/tlnaurhorized TtansaqliptCEnora. Oicnt ohell not fccept, depcit cntet irrto ito compqtcr tcrminsl or dltflbose s Speedpry ACH peymcnt or
Speedpay Credit Ced Pcyrr@t ftrt hag not been property ruthotlzrxl by thc Cuotonr,r concemed. srrd sholl bc rcspontiblc for rll lossca and lisbilities incuned by
SPI or any Customer or olher thind puly thtt arier out of unautlrorized or li,tudulent Cuahmcr PrymcnB. Clicnt is rcspolsiblc fot crrmr rradc iry Cuttomcas in
cntering crudit card enilor bank account numhers fird othsr Customcr Pryrncnt informstion uld erry ttulting unaufirfiized debitt or crEdils to Cualoftcf or othrr
thid parry accourtts.
dirclosurcs to CuebmstB, untcas specirica[y provided by SPI ae indisrrcd hercin, CUart shsll rcspond to gnd nsolve Cuttomer inqufuict artd corrElsints, Client
shrll nnintain corfiplcE and rccuretc rccords of inquites and corqpl*ints from Customers arising out of tfic $srvioe, including lhe nanne;r of diryocition or
rcsolution thcroof, and shsll prcmptly oottfy SPI in uniting of ruch con:phinu and providc $Pl witt arry informrtiorr reasonebly rcquortcd by SPI rclstcd to tlte
diryocitjon or ffiolution of such garrplaint&E Egt$,uqd-E9tsstietr- $PI nny provide Cllart uqcr nemc(s) aniVor passu/otd(s) in ordcr tqr Clicnt! cmployees to acccet rnd urc tha $pecdpry Eflt[et Serricc.
Clicnt is solely rt*ponriblc for mainbining the conlldentielity of rll auch uscr namcE md putwordr, rnd ic fully r€epoosible fot nll rctiviliw thEt occur undsr
Clienth uad n;rnse and possvrords. Cliatt rtray not diseloss such usff nurrda) qr p€sowords to any tDird purly. Clicnt agrccs !o inrrmdiatcly notify SPI of sny
unruttorized use of Cliclrdi uocr nrrrEg or passwordf or sny otho brcrch of recurity, SPI it not rcrDonrible for nny locs to Cliort thst g-isr6 ff,om such use or
sction or fit,rn Cliqnfe failurE to contply Mth thcrc provisions,F. Aurhorizations, Clieilt is rtrpcmriblc for obtaining ull rcqulrcd suthorizstions fium the Curtdrffr for payncnu mrde through thc Sperdpry Hxrranot Scryicc.
including the outhorizqlion for lhe convenience ftc ('Convenience Fec') poyrncnt madc dircaly to SPl. SPI shlll bc rcsponsible for obteftring dl EquirEd
ruthorizations from lhe CuetorrEr for ll1 poyrurtc tndc ttuough fic S@pay lilebdtc or Speedpey M Servict, Should Clicot otrain recumhg oulhoriretions
fmr:r Cugtornrrn, Clicnt shrll be rcsporttiblc for complying with Rrguletion H md r! a minimum Client will (l) obnin prcouthorizcd clqrtpnic fund tmnsfen
fipm l consumer's sccourlt suahorizcd only by e ffiiting sigmd or similuly authcnticttcd by tho Customer; (2) povidc r oopy of thc authorirtlion to thc
Cuslomcr; (3) pmvide infortrrdon to Custorna aburt thcir right to stop pilyrnent by noti&ing Clicttt orally m in urtithg at loast thrEe busine$ dsys befoft thc
scherlulcd dats of thp Eansfefi (4)pttvide infonnetion to eustffircr rbout thcir rigtrt to revoftE thcir au|hcli?a$on; (5) provide Customcr with utritEn nothe,
unlcrr rrraivc{ Dy Custofic|r. of the srnount rnd date of s tsnrfcr armunt thst s,ill fhll outsidc thc rmge or difcr by firore thsr rrr rgrcrd-upon emount at lurst lcn
(10) deyt beforo eroh scheduled date of Ftnsfcr; (6) obtsin euthorizqtion for Ecnsfcrs varying h umount by EvinS thc Custofirtr the option ofrrcciving noticc
only when l ttrrsfgr fsllc oubids a specified ratp of $nounB or only when r trgnsfEl dilfcxr from the rnost lrcErt trmsfEr by morc thsn 0n egttd-upon crmunt,O, homotion of thc senicq. Clicnt ia rcrponsrtlc for promothg thc Scrvice to their Cuglomc,rt wirhin 90 dsys of the drte thc Scrvicc io livc, Client ogrer to
promote the Seilic€ ut ft:aa1 Spigs yeerly by eithen irrcluding ths Speedpay IVR phorrc nur$er enilor $€bsite rddrcca on C\stomer billing staterncnq collcction
noticcs, flrd/ot puymcnt cnvclopoi, includiflB 0 Spccdpuy bill crufler with Cusk mcr billgr placing pmmoliofst slgrugc in EErvicc critctr, or advcrtlsirtg thc l2SH, Scrvicc through olhrr nmns Clicnt dcolt ttstonrblc upon thc eppmvrl of SPLI. MicccllaneoUg, Clicnt rcprcscntr end wuranlr lhst Bll ourrn owed by Custorrrr murt bo Dona fide, just urd lawfully dua tnd owiilg, Clifit h{E rll necersaty
licefisg end s[thoriti$ to conduct itq burincca and lawlitlly collcct thc surr from the Cugtomcrs. Clicrr rvill celse dDd dcrirr in all pre.authoriaal Spccdpry
Chcck Pruduction imrudirtcly should itg Speedpuy aulhoriz*ion be rcvoled or surperdrd during, or os n rGcult of, any invcotigatiot. sudit, or qnfsvomble
rwicwty SPI, sny Eqvcmmcntsl ertity or ftgrlatory auttruity,
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. 15a
06 0006 Unitcd Wrtcr CF WU A8rcfiErt Find (2}doc
5EP-21-28A6 t5z4?FIRST DHTH FINFNCE 729 332 A?ts P.A5/LA
4. ' A. Mmhill Pmc.silor & ODFI Eloctloo. For Spccdpay Crcdit Card Paymcnts, drc panic's rgrtc that thc Clicnt will use iti owlt ntrchert procn$sor. For ACH
snd OiJino PlNJcss Dcbit Fsymcnts, SFI will rso ite own relationshiF with the ODFI ur debit pr$cc$sirtg n6tw0rtx to dcbit Customcr's 8ccounts for onJinc PINJcst
Debit or ACII prymentc.
B. Prrc*u. SPI ghell providc to Clicnt r posting lile and a sepante rcversol lile esch busln*n day for nll peymcnts cntercd snd scheduled for prccessing oince
thq lest procpssing cysls (ususlly the Beme time lhe Prior budncac day).
l. 'ttc *Forth,g fIIa" contains information on that prooes3ing day's principal payment Ernounts snd qDically includcs: (i) infomotion on thc Customor
rccciving crcdit for lhc paymont (ii) thc orcdit aocount numbcr (the Clisnt'$ aacount numbcr); (iii) paymcnt smoun[ (iv) cfrcctivc datc. 8nd (v) utty
addition0l infbnnation required to poot lhe paymcrt to ttrc Clicnt's *counB rcccivablo systcm,
2. Thc "Raa*sl fI&" conhins informatkrn or ilrat day's principol pqynfit qtlounl$ thrt havc brcn rstumsd for any ryason, including NSF (insuflicieot
fundg). chorge beck, eccount clorcd, ctc, md includcs infonnation on the Customet who or{giaally rrccivEd crcdit for thc prymarL including: (i) lhe credit
accounr numDs (Clicnt's cpcsl[( ilmbcr); (ii) ilmountl (iii) effective d8tE, snd (iv) ely sdditionel infomation rFquired t0 rcvelBe the poyment frsm thc
Clicnt's eccount$ rccoivaDle systern,
The tnrleictionr in both of tlrese files csn either be:
tr &grcgatcd into multiple files baced on tPayacat ftpe" (Crcdit Card, ACH. etc)t or
tr Annotrted to irrdicrtc the tl&e of PtryflHtt.
SPI will guhmit psymcnb insluded in the Posting Filc to thc morchant, or crcdiUdobit processing network (rs ryplicublc) to rcqucsl 0rc dobit of the Customer's
account in tlrc amormt of thc prinsip*l smount plus any applicable Convffiialc€ Fce. Thc toul dol'lar valuc of these charges/deblts i* rcferred tp ar thc "Ptymeat TotoF'
rtcllErrt Totol'\
G Sattlturnl to CllEnuPrvmffltQlf Convcnlence Ec.s.
1. ACH rnd On-line PIN;lqELDtbit pavmcnts- ACH snd On-line FIN.lesc Debit funrlr will bs hcld tcmporarily in SPI. ond wherc sppllcoble (ilc dctrrmincd
ftunr time to limt by SFI in its solc discEtion) Wcstem Unlorr !'inarrcirl Scrviccs, Inc, sccounts, ffid then lhe Clirxrt'fotrl for *uch paymcnts shsll br swept into thc
Clictil's deeigndcd opcrsting blnk accrunt ('Oprrsting-4Equnl").
2. Enrndpuy-Qrcd!!--Qe!4-BJeeffi, For Speedpry Crtdit Card PaymcnB thc Paymert Total shall scnlc lo I sEttlGmcnt a€counr C'Sgll€m$tilgguul)
sulhoilzEd by Clicnt (which occount fifly bc m liBO lccount), On esch business doy on whistr Spcodpcy Crcdit Cl|d Poymerrts alt ruthq,rizcd by Customcrs using the
Card Prc-frmilingt'). lc$ any clurBeba.ks rrd rcvsrsflh *r dcscribed in Section 4 @) bclow. Upon rcceipt of fnding fittf thE mcruhant nrocesror into the Settlenrcnt
Account. SPI thill dcbit nuch sccount for the Psymatt Told and Errefer such fitrrds to on SPI sccounL
I). CLerttbackr en4, Revcrrlr For all charpbrck$ snd rgvcrslls sincc the last processing cyrle SPt qhall rcduce tle omounts tmnsfrrred to Clifit for Crc{rit
Card Prc-fbnding in st unpunt equal to churgebacks md rcvcrgtls, ss cct forth in the applicoble Rcvdr$l Filc.
5. Curtomrr favmcnts rnd-Eecg, In corrgidcrstigrl of md for thc utr'lizatio[ of the Servioe, SPI will *rsoss e Convmience Fee to Cu8tofieil utilizing fo Servicc which
fccshallbedetermincdbySPliaitssolediscretion, Customerwlllbcadviscdofthisfe.andthenpecificdollrrenountandbcgiventheoptionolrcccptingorrejrcting
lhir Convcnicnco Fee and the attendgnt Sdrvico- 'llrc initisl Convenience Fecr will bc:
l. AConvcnicnceFeeof$3,[Q-willbcarsossedtoCustometrforpl}lrfiertsupto$l,00ointlrofollowingClientbusifletsurrilo; Arfanrar,Bsthcl,Dehwntt, Idsho,
Idaho t-kg, Idlho Ops. and Pannuylvsnia. No fess will be sssessed to Clir:nt for thc $cwics unleca Climt opts to u/tivc thc C'onvmicooo Fca paid by the Customrr to SPI- ln
euoh calcndar month in ths bu$iness units ligtcd rhovc and shell bill Client bascd upon thc total wilived Customer PayffinLt multjplicit by the Conveniarce Fee o[ $3.00.
2. A Convc,niettcc-8+S-ql$5.QQ will bc nsscssed to Customc* for p€ymcns up to $1.000 in the following Clicnt business units: Arlington Hille, Hsmpton.
Hobokcrr, Jcmey City, Keomy, Lambstvillc, Mandapur. Mctchapfiiix, Ncw Jqtoy hter. TomB Rivcr, Vcrnon Hille, Vcmon Sewrge. Verrron Vallcy Grcst Gorgc, Wcst
Milford' kinsrtqn Msedows, Rrhway, New Bochcllo. Now York Water, South County Scwer, South County Wrtr, Nichols. Owego and Rhode Islsnd. No fccs will be
$sosscd lo Clieilt lbr thc Scrvice unless Clicnt ryB b rreiw $e Conveflience Fec prid by tho Customer to SPL tn such oqeg, Clicnt shall pay SPI dirrctly lbr tho
Convunimsc Fcc, SFI sholl detetnrine thc number o[ Customer Ptymnte thst Client hos wsivcd lhc Convsnicnse Fee rluring esch gulcndrr month in thc business unitc
listed obovc End chall bill Client bared r.rpor thc totsl wsived OlstofiBr Paymorh nrultipliod by the Conveniarcc Fcs of $5.00,
SUZ-W- l9-01 SUEZ Response to Staff Production Request - No. I 5a
06 0906 Unircd WtrEr CF WU AErc€ltrlrr Finsl (z),doc
S/EP-?t-7AEr5 t6t4?FIRST DRTR FINHNCE 7?@ 332 A?-L5 P.@6/tA
Sc[cd+h Q
I&rltr-Erclcr
A, Prccessing for UacrB of tho Star (]lrel(ffJFtem Eleclion, Thc putica agrcc that SPI will ect as agrnt of Client for thc purposc of providing processing rmriccs for
Clisnt to transfcr dsts ab(ilt consurnr:r Eccounta b Clicnt fism ths Sur Chek Sptem (provided by Shr Syttcm*, Inc, ('Stq')) in sonnectioo with paymemta uthorizcd
byusertofthcSPlScrvics, ClientheteDyouthtrlzesSPltoBctstsgrrttoreceiveinformationtlornShrChakeniBbchalf,
B. Dqlt Trrnsfcr, SFI will provide the ebility to tfcspt snd trsnsfcr mutin8 and checking sccollnt df,la bctwren call cgnBr reprcscntstive or consumer in ofder to
obtsin burk qcsount stetus result codes, [t ptocessing lhe Sccoutt drta end Bccount sEtu$ lrrult, SP[ will epp]y to tho dat& in a nondiscrctionary monner, Client'e
busincts mles which heve besrr providcd b SPI by Oiont on the Stsr Chek Status Codec form eupplicd by SPl. Whon e customeCs paymsnt is reJr:ctcd, thc m*ragc
providcd to curtomqr on thc applicable intetfacc with CIicnt will bc thc mqssagc act fodh on the Star Chek StstuE Codc form thet corrcspondr to thc spplicsble
rrsponsc code.
C. rJuty of C+ffii.l-imiUtion of Liahili*. SPI will cxcrcise ordinary cart ln the perforurancc of its rervics! undEr this Schedule B. Client ogrecs thot SPI shrll not bE
liable to Cllerrt or rny third perty for glly indiEct, speciel, conscquendal, or excrnplsry d*msges arising from the perfonDonce or non-pfifrffrcs of thia Schcdulo B,
In ddition, Climf tgfees to indeiriliff rnd hold SPI harmlgc tom snd Eg[inst any otrd oll liobiliticq clginq lrwruib, drrrugcs, rttomeys fe6 and cxpen8€s, in$frd
or sulfered by SPlo including, wifiout limiD.tion,8ny lhot moy be s${rtcd by $hr or any oftcr fiir{ psrty. in arterlng or pcrfrrming thia Schcdulc B, cxccpt whero
cuch looE or lirbility is occnsioned by SPI's gosa negligencc or willful miscsnduct, Provisicn of the sdndcc undcr thig $chcdulc H is subjcct to Sla/s limihtion or
nrodification of the *ility of SPI to scr on behalf of Client.
D. FCRA: Advcrrc Action Notices. Client aErets to comply with any applicablc rcquirements of the Frir Crcdit Reporting Act, 15 U,S.C, g l68lb(s). ("8(8,A,),
To a$itt Client in meeting its FCRA obliggtions, SPI wi[ provide adver* aclion noHces to Cuetomcrs on Clicntl b€htlf, Cli€nt must contfttuc to p,rovidc Curtomcr
llle rddrcea informstion fof o[ possible ueeq or othfiwisc 6rtEr lhis inform*ioill with each tr&nsrctiort.
E, sFr Qh*-Qper8fur RulEa. Client agrEes to be bound by snd subjcct tb thc $Er Chok Opernting Ruler md to be li0ble to STAR for complirncc with all
requircmcntg of tho $ter Chek Opciating Rules,
F. Uscns of Consumer Retn{ft CIiart acbrowlcdgci that it hos received the flotlce sttached si Attschmmt A hcreto, which describes ceflrih obligstioffi of ugsIu of
consumer repons, nnd agrees to conrply with euch obligationr with regerd to the serviccs prwidcd hcrcundcr.
that any informatiou pnlcessed through SPI slnll ber (A)used snd dicclotsd onty in accordnnce with the prcvisionr of the $hr Chcck Opcrtting Rulee, and in
eccordancc with applicoble low; utd (B) uscd aolcly for l penuissible purpose undcr rsotisn 604(e) of thc FCIIA. &rd for no other purporc. (:lisnt ccrtilica that thc
servictt pmvrdod by SPI under this Schedule B will bs used only in cornectim with &e activiticr despribed in Sscn'on A to this Schedule B, which arr pcrmiasiblc
puruoses undef thc FCRA, wry informarion pmcessed ftrou8h SPI lrr cofincctiqn witft such sewices will lrc uscd for no Othcr purpoocs rnd Client will not use such
infonnetion in violation ot ony Iedcral or atatc le* Oicnt stxall cornply (ond shsll cruse ih cnrploycer, cgcnr. arld subconurctdft to comply) with thc FCRA
Enythins else in this Agruerflent, Clisnt undsrsEmds that SPI ir mer*ly f pnooctsor for Clicnt ss I urer ofthe Stru Chek Systetl and thrt SPI it not itsclfI "concumer
rcpotting agancy" for puryoses of lhe FCRA. Nolfiing in this Schedulc B sholl lilflit ir firy wry Clicnt'e obligations undcr the Agremft or uty Schcdulcs thcrEtq,
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. l5a
06 0$105 Ulited Wot(;rCIr wU Aglcoment Finll (Z)doc
5EP-?|-2A85 L5t4?FIRST DHTR FIHHNCE 7?A 337 E?Ls P.A?/rg
Attscllmant A
NOT]CE TO U$ER-S OT'CONSTIMER REPORTS:
OBLIGATIONS OF USERTI I.]NI}ER TIIE FCRA
The lbde,r0l Folr Crulit Repo*ing Act (FCRA) rcquircs [rat thisnoticc bo providcd to infom uselr of consumer ffpofl8 of their legel obligttiorts. Slstc lsw mry
imposa additional rcquirEmentE. This lirst section of thls Aunrmsry aelg forth thc rtrpornibiliticg irPoscd hy tho FCRA on all users ofconsumcr Itporls. fie
subgcgucnt icstion" diecuss thc dutiss ofusers ofrgporli dtot contoifl specitic lypes ofinfbrmation, or thet arr uccd for ctrtain purposce, and tho lcgal conccqucnccs
of violations, Thc FCRA, I5 U.S.C. l68l-l68tu, ig nct forth in full st thc Fcdcrd Ttadc Commissionh Intcmct web sitc (hapfittww,fic,gov).
I. OBLICATIONS OF ALL USEREI OF COI{SUMER REPORTS
A. llreoltrurt Hrun-Pcunlulblc PunPoro
Congrtss tras timited ttre ur. of r und rEports b ?rotcct consumctr pri\acy, All users must have I perfiisible puryoee under the FCRA to obtrin u coi6ufl1cr
rEpart. Sgction 004 of ths FCRA con|ains a lisl ofthe perrilissible putpodef, undcr thc ltw. Thcnc arr:
As ordered by tr coutt or r foderrl grrnd jury nubpocnl. Sectlon 604(a)(l)
Ae inabuctcd by thc consumer in wiling, Ser/,hn 6U(a)(2)
For the extension of credit !r u rEsuh of en application fiom a mnsumcr, or thc review or collection ola cotsume/s uccqlnt. ,Sectrlau ill(aXtXA)
t'or employrncnt purposcs, including hiring ffid prcftotlon dccigiong, whcrE thq conrurrwr h*s givon writtcn permission, ,Ieetions 60ak)F)@) and 604ft)
For ttc underwriting of irfurorlce as a teeult of an applioation from B consumsr' Secilon 60t(d)F)(C)
When therc is u lcgitimatc busincss nccd, in connection wiah a busine$ trunsdclion thut ia initirtcd by the oonsumcr. $ectton 601(IXJXFX0
'fo rpvicw a consunrc/s account to deterffiine whcther thc concumcr errntinucr to mcct the terms of the rccount, Section 6M(4Q)f)(ii)
To dctcrmine a consumer's eligibility fsr a licglsc or othcr benetit granted by 0 govemfirentol inEhtfinflality rquircd by law tq consider cn applicants fincncinl
respondbility or ebtus. $gs1io, 604(aXJXD)
For use by a potentiol inyestu or Bcrviccr, or ounsflt inzurcr, in r valuotion or osesmurt of lhc scdit or prcpaymcnt riski a.gsocirtc{ with an existillS crcdit
oblisatim. $ection 644 (aX J )( E)
Nr@)$)
tn orlrtitiorr, crrditsrc end insurErs msy obtaln c€rtain consudrcr rcport information for thc purpe otmaking unsolicited 6ffc$ of crsdit o,r insurBncc. Thc pulicular
oDligations of rr*m of thi$ "prcsqrccncd' informatiorlott desffibed ln Section V bclow-
B. Urcrg Murt Pttvlde Cgdllcatlom
Scction 6t)4(0 of thc FCRA pmlribits any person frcmobhining a consumcrrcport frcm I conBumer rsporting qgcncy IQRA) unlcso thc psmon has certitied to the
CRA fty a generul or specifrc ccrtifrcation, *r lpproprials) drc permissible pulposc(u) fm which thc report is bein8 obhined ond cettillcs thrt the ruport will not be
used for Eny othqr puryosc.
C. Urtrs Must.Notlfv ConrumFl!,lYhcn Advcrue Actlonr Art Tokon
The teffi "ldvcrEc action" ie dcfiucd vcry brcldly by Scetlon 603 ofthc FCRA. "Advsxtc actiorrs" include all businuBg. crEdit, lrrd cmployncnt sclions affectin8
consumer; that crn bc considcrcd to hrve rr ncgativc inrpact -- such as unfhvorobly chlrtglng cr*dit or contrart t+rms or conditions, denying or cmcellng cftdit or
irsulrnco. otlcring crcdit on le6s Iovorrblc term8 than requested, or deflying finployrrrot or promotion,
l. Advlrle Actlonr Brsed on lrforfirtlon Obtalned Frum r CRA
If n user tskes my typr of edvcmc sction $at is bascd at leost in p$t qn information contsined in a consum* ruport, thc uscr is rcquirtd by Section 615{a) of the
l'CM to notifo the consumer. Thc notificltion rrny be done in writinE. otellyr or by clectonie mcsng, It must include the followirtg:
The nome, rddr*r, rnd tolcphone number of the CRA (including a toll-free telephone nurnbr, if it ia e nntisnwidc CRA) that prcvided the rtport
A statcment thut the CRA did not rnakc ttro adyene declslcrn mrl iq not rbh to cxplain why the decision wes rnsdd.
A rtatcmcnt sctting fonh the consurilE't right to obhin l frre disclosurc of thu cfitumFs fils from the CRA if the coarsumet requcrtr the rcport within 60 days,
A stlrcmmt sctting forth the consunur's right to disputc dircctly with the CII the lccfiecy or complotcncse of any infornatiom provided by thc CRA.
2, Advcnc Attloni Enred on Infonrutlon Obtdrttd Frcm Thlrd Plrtlcr lilho Art Not Conrumcr Repordng Agrndes
IIU pcrson denies (or incrosss the chlrge for) credit for pcrsonal, family, or household putpouce bwqtl ciths wholly or portly upon infonnstion from a pcrEon other
than s CRA. ard the informction is thc t),?e of consumer infcrmetlort covord bythe FCRA, Section 615(b)(l) of thc FCRA requircs that the user clesrly {nd
accurntely diucloac to thq consumef his ot her right to obtsin disclmurc of the noturt of the inFqrmrtion thrt was rclied uport by mulsing a writtcn rcqucst within 60
dsys of notiticntion, fie user rnust pmvidc thc diocloeurt lvithin a reosonablc paiod of timc following the consunerl writkn rcquet.
3. Advcrrc Actloor llraed on lnformatlon Obtrlfitd ['rqm Allllhtec
If o pe*orr trkes an rdvers€ action involving insuwrco, enrplcyrnent. or a fitdil trsnFsctron initistcd by thc co,nsutncr, btacd on information of thc lypc covcrtd by
the FCRA, and this infoflnatidl wsi obtrincal ftom sn enlity effillqtcd with thc user of the infonnotion by common owncnhip or conuol, Section 6IJOX?) rcquircs
thc user to notify tho consumer of the odverse tctisn. 'lto notiliclticrn ffiJst inform lhc con$umcr thet lrc or she nuy obtain u disclosurp of the nlture of the
information rclicd upon by mnkin8 r writton requcrt within 60 days of rcsciving tho edveree action nollce. If thc consumcr makcs such r requc6t, thc uecr mwt
its trgnsactions or erpcrienccs with the cu*umer, and information fmm a consufterftpffi obtgincd from an allllitte s& not mvcnd by Scction 615(bX2).)
II. OBLIGATIONS OF USER.S WHEN CONST]MERRNPORTS ARE OBf,AINED TOR EMfI,OYMENT PTJR}OSES
If informrtion from s CRA is used for crnploymcnt putposes, the use,r hrd spccific duties, which ore set fcrth in Scction 604(b) of the FCR . Thc urcr must:
Make a clear snd cmrpicuous witten disclosurc to the coneumer before thc rcport i! obtainod, in g docum€mt thrt conciats solcly of thc disclosurc, ilret s conrumcr
r+art mry bc obtalned.
Oblein prior writEn euftorizotion llom lhc conrumcr,
Certily to thc CRA lhet lhe above etcpe havo been followed, Out thc informltion being obuincd will not bc us€d in violatiorr of uny fs{e6l or stots squal opportunity
law or rc8ulgtion, ond thsL ifany rdverBe sEtion iB to bc tatcn basod on lhe coniurflcrrepo(, * copy ofthe rcpofl md r Eummary ofthc consumer's righu will bc
pmvided to thc conoumcr,
Baforc teking *n adverue tction, providc a copy of the rc,lt rt tE thc cqnsumer as urcll ss thc runnnary of tho consumeds righta. ('lhc uecr stould rccive this summary
from thc CRA, b€ceuse Scction 60,lOXlXB) of lhe FCRA requires CRAI to pmvidc a copy of tho summary with cach consumcr rcpon obtalrrcd forcrnploymcrt
purposes.)
ITI. OBLIGATIONS OF USERS OF INVESTIGATTVE CONSUMER IIEPONTS
lnvegtiEstive conButrrr rEporB ane a speciel typc of Gqniumet rcpftt ln which informltion cbout n congurrrrs clEractct, Befleftl Gputgtion, pcruonal chararterislics,
and mule of livin8 is obtohed lhrough pcrronal intefliewg. Coasumor: who ett the subjccta of uuch rcports arc givan sp*ial righu unrlcr thc FCllA, tf r ullcr inEnds
to obtrin sn investigativc consumg rrport, Section 606 of thc FCRA requirrs thc following:
The ueer must di6clooc to tho consunrr thet m invcstigntive consunra rcport mly be oblrincd. ThiH rnu8t bs done in a rrrritten dieclosurc ttrt is mffiled, or othcn^,i6e
dElivcrcd, !o the consufler not latrr than trrce deys ellrr tho drte on which the rcport wEs first rcque*ted, Thc diuclocuro mugt i[clude o stttcrnEnt hforming the
cofltumer of his or hcr ri8hf to ftqucst additional disclogures of thc niturc end scope of thc inwotigation as described below, snd rIlust include the suffiilsy of
conaumcr rights requircd by Scction @9 of the FCRA. ('ltc uscr should be able to obtsin e copy of the notice of conrumcr rights fi:om the CRA that pmvidcd the
consuma ruport.)
06 0906 Unltcd Wrtrr CF wU Agccmcnt Finsl (2).dod,
SUZ-W- 19-01 SUEZ Response to Staff Production Request - No. I 5a
5EP-21-2EEE 15:43 FIRST DHTH FIHHNCE 7?A 337 q2t5 P.qE/LE
Tho user must cErtity to thc CRA thir ths disch8urcs sa forth abovE hrve bmr rrndc ard thet thc ucr will mrkB the disclosurc des.f,ibcd bclow.
Upoa the wriucrr rtqucrt of * congunrr made within 0 ,tssdrlrble pcriod of time lfter dre diecloeurts requircd rbow, thc ueo mud make s complelc disclo8urc of thc
five ilsys aller thc dutc on which thc rEqu8st wss Eceivcd frtrtt lhc conBurEr or the rcpoil wae firn rcquestcd, whichevcr is latrr in timc.
IV. OALIGATIONS OF USEBS OT CONSUMER NE,POBTS CONTAININC MEDICAL I!'FONUATION
Scction 6{14(9) of lhe FCRA ptohibitt coneqmqr rcpofing cgencies frrcm pnrviding corcurrr rrporte that conEin mcdical information for cnrploymcnt purposcs, or in
connection with crtdit or ineuranco transsctions. withort thc tprcifio prior conscnt ofthc conilmer \yho is tlE guhjcct ofthc rs?ort- ln the csse ofmedicol inforrnqtion
bcing sought for cmploynnrt prtpoee*, lfiq consumcr must explicitly consett to lhe rclcasc of tho nndicsl infonmtion in sdditioti to authorizing the obnining of n
consurller rPort EFnoTlly,
V. OBLIGATION$ OF USERS Otr "PRESCREENED" LISTS
Tho fCRA permit cnditors and irrrurss lo obnin limitd cmsuilff n?ort hfornntion for usc in conncction with unsolicitcd offcn of crcdit or insunnce under
c,crhin sircurmtanccs. Sedlons 60i@, et$), 6N(e), ad 615(d) This pncticc Is Inown u "prscrcsninC ffid D/picolly involvcs oblaining r list of consumer from
o CRA who ntct ccrtain pre*teblished critcrie. If myperwn intcnds to usg prcBcrcened listg, thotpcnon mu*(1) boforc tlrc offer is madc, eslrblish the criterie th*t
will bc rclicd upon to md(e the offo *nd to grant flcdit or insuarct, and (2) nuinUin such crircda on filc for a thrce.yeat period bcginning on the dste on which the
offcr is medc to cach mnsumer. [n additionr sny uBer murt providg with eoch minetr solicitslidrr 0 clcer and conspicuots stalcment thil:
Informotion cmhined in r congurrrcf* CRA file wEs used in corrtcction witr thc trmsaction.
The consumcr rcccivod thc offer bccause he or shc ratieffcd tlrc critoda for orcdit worthifl$s or inuurability uccd to scrccn for thc offcr.
Clrcdit or insuflncc fioy not bt Extffdcd if, rftcr the conrumerrepr:ndr, it fu dctcrnrined thst the consumer does flot meet the criuria uccd I'or scrcsning q7 nny
applicoble critaia bcaring on crpdit worthiness or lnsunfiilig or tho consumef, does not fbmish trquiftd collliffal.
Thc consunrr rney prohibit the use ofinfomutim in his or tor tile in connection wlth lillurc prcocrccncd offcrs ofcrdit or insufance by co{rticling the notifcrtion
systsm eslablished by thc CRA that pmvided lhe ftEort. Thi$ rHtcmsnt must includc the iddres8 and toll-ftec tclcphono numbcr ofthc appropriate notificstlofl
sl6tEm.
YI. OBLIGATIONS OF RESELI,EruI
Sectiofl 607(c) of ftc FCRA rcquircs any pcr$olt who obEine a conzumet nport for rrrsb b tsftc thc following stcps:
Disclosc the identityof thc snd-uss to the soutte CRA.
ItlcntiS to thc rourcc CRA each pcrrtrissible purporc for which the rcport will bs firmishsd to the end.uscf.
Estrblish $rd follow rsssonsble pfi)cedurcs to auurc trrt nDorts orc resold only fo pcrmiooiblc purpooes, including procedurtr to obtain:(l) ftc identity of oll cnd-urcn;
(2) certifioationr fiom oll uaetr of each purpooc for which nporr will be used; pnd
(3) cedilicatioru ftat rryofii will not be usad fm eny purpce other thm the purpo6{4 ryeoificd to ttro rcssller, Resellffs must mslcc Essontblc cfforts to verify this
infotrnotion bcfort sclling thc rcportVII. LIABILITY FOR VIOLATIONS OF TIIE FCNA
Failutt to comply witt thc FCRA can result in $tate or fcdqrnl mforpemnl actions, ef well re privaE lawrfits. Sccllo,ts 616, 617. and 621.ln addition, any pcrson
who knowingly and willfrrlly obteinr a eonsumer teport undcr fllst prEtc{rscs m{y fgoe criminal prorecution, Scction 6lg
06 0!)06 Unitrd Wstrr CF Wu Ageement Find (2).doc
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. l5a
]EP-?I-?EEE 16:43 FIRST DHTH FINHNCE
200 O,rl Hook Rosd
Schedule C
Servlce,lruElicedon
?2A 332 A?Ls P.A1/!A
StalE ztP
gdgLEt-s t llinca. ford@ unltadwrter.cflI
.1..-, ,, ,,., .....-,. _.
lllnca Ford Mana6or, Rcvonw Aaguenm
Henington Park ziq
City
201-525.2305 Fex e01.525-2325
Conlact NEmB and Tltle 6fwebrulllity
in Ars
AN AUTI.IORIZEO REPRESENTATI\G MI'ST SIGN OF BEI-6LF OF THE APPLIC,ANT AND EACH ELIGIBLE AFFILIATE.
FR'NIEO NAME IT,IARIATAJALI DATE
8t,OITY HschongEck : STATE i
aach
9r20/E6
NJ ,78 07€01
....,..,,,. L-...-. 1.........-...
i rffLE
I
'-"1--'--'-
I DimctorI, ReYBnug Assurance
Unllcd Wstor Mgmt & gcillcas DBA or TrEdE NernrLogal ttame slButlntEE
Tax ldontlftcation No.Webrib,AddrusE www. un ltcdq,atet, coil
State
u.3297197
NJ 07640
Melling Addteet
Typr olBwlnau
Type of Entiv hdlvldr,al the stetr ofPartrnrshlp
the BtalB of
tl Now JercE),Annual
s mlnlmum of 0100
f0r yesrr
pEr ygdrgrorr qnnurl of Llcsnsc0r
Publlc[FTrEdd
Affrligte 6v6r b€on cDrwhEd of anyor under fadoral or law?Yrt-tttrch
lne
EliBr a
cunantly
thoIsuls,
or anadion.la guch
E0comtnl, b€on
or Eny Ellglble
en
b.
4. a,
ol the oaclr
e copy your
PUQosnt Or to Psyo[ Eny ot
WU Sdtcddi C.doc
TELEPHONE [phone]'18
SUZ-W-19-0lSUEZResponsetostaffProductionRequest-No.15a
businGlr ead/or
fuderal,
Oun & Bndatruet, banl(E, consurhBr clldll EeIvicos,
to vorlfy, rgcsfuo,
cn-mlnal of thls
buElnGEB gnd/or per*onal ctEdlt
I
Clty
Trlaphono
may clelm aE
SPI rsEorvec th.
I
"...-,
t
ISIGMTURE
ADDRESS
5EP-?L-7AE,6 L6t44 FIRST DHTf, FINFNCE ??a 33? A7t5 P.|A/LA
Schedule D
please provide a list (name, address and phone numbers) of all subsidiaries and Eligible Affiliates that
will have access to the SeMce.
United Water Arkansas
United Water Arlington Hills
United Water Bethel
Unitod Water Delaware
United Water Hampton
United Water Hoboken
United Water ldaho
United Water ldaho Leakguard
United Water ldaho Operations
United Water Jersey City
United Water Kearny
U n ited Water Lambertvillo
United Weter Manalapan
United Water Matchaponix
United Water New Jersey
United Water New Rochelle
United Water New York
United Water Nichols
United Water Owego
United Water Pennsylvania
United Water Princebn Meadows
United Water Rahway
United Water Rhode lsland
United Water South CountyWater
United Water South County Sevver
United Water Toms River
United Water Vemon Hills
United Water Vemon Sewage
United WaterVernon Valley Great Gorge
United Water West Milford
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. 15a
06 0906 LJnied water CF wU eprenmt Find (2).doc
TOTHL P.1A
DEC-18-2AA6 t7.26 FIRST DRTR FINHNCE ??a 33? A2L5 P.AUA1,
A}{EI{DMENT NO. I TO TI{E SPEEDPAY MASTER SERVICES AGREEMENT
TIIIS AI.IEI'{DIT{ENT NO. I (*Arrrendment No. l"), eutered into as of the last date signed
below ("Effective Date") by SPEEDPAY, INC ('SPf), UMIED WATER MANAGEMENT &
SERVICES, NC. ('Umv[S") and UNIIED WAIER, INC. ("UWf'), modifies the SPEEDPAY
MASTER SERVICES AGREEMENT (the "Agreement') d*ed September 21,2006 between LIWMS
and SPI.
WHEREAS, SPI and TIWMS rrow desire to amend portions of tho Agreement which Eovern the
SPI service;
NOW, THEREFORE, the parties a$ee to amend the Agreement as follows.
L As of the Effective Datq LIlVI shall be substituted for UWMS as Client under the Agreement
and the Agreement shall be solely between UWI (acting on behalf of its wholly-owned subsidiaries)
and SPI.
2. Except as modified by this Amendmerrt No- l, the terms and conditions of the Agreement
continue to be binditrg upon the parties- In the event of any inconsistenoy bstwcen the terms of this
Amendmert No, I and theterms ofthe Agreement, the terms ofthis Ameudment No. I shall control.
IN WIlf.lESS WHEREOF, this Amendment No. I ha$ been duly cxecuted by arrthorized
representatives of the parties herstp.
UMTED MAN A}.ID
SERVICES,
,ffi*;'4Xavler Boulat -------TFRoyal Cole
By:
Title: Execut ve V*P. and C.F.0.
Date: December 11 2005
UMTED
Title: Executlve .P. arrd C.F.0.
Xavier Boulat
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. l5b
Title:
Date:
Presi dent
t*/t."/de
t\
By:
Date: December 1l-ZnO6
TOTHL P.El
SPEEDPAY,INC.
"'I'
,l
AMIiNDMENT'NO. 2 'ft)'I'FII: SPIIEDPAY MASTER SERVILIES AGREHMENT
Tl{lS AMENDMENT NO. 2 ("Amendment No. 2"), entered into as of the last date signed below,
modifies the SPEEDPAY MASTER SERVICES AGRE]IMIINT (ihe "Agreement"), dated September 21,
2006 between UNITED WATER, INC. ("Client") and SPEEDPAY, INC. ("SPI") as amended by the
Amendment No. I to the Agreement dated December 18. 2006 between SPI and Clieut ("Amendment No.l"). The Agreement and Amendment No. I are collectively relerred to as the "Existing Agreement".
WI{EREAS, SPi and Client now desire to amend portions of the Existing Agreenrent which govern
the Service being utiiized by CIient.
NOW, THEREFORE, the parties agree to amend the Existing Agreement as follows.
l. The attached Sciredr:les E, E-1, E-2 and F are hereby made parl of the Agreement and are incorporated
herein.
2. The terms and conditions of the Existing Agreement continue to be binding upon the parlies. In the evelrt
of any inconsistency between the tenns of this Amendment No. 2 and the terms of the Existing Agreement,
the terms of this Amendment No. 2 shall control.
IN WITNESS WHEREOF, this Amendment No. 2 has been duly executed by authorized representatives
of the parties hereto.
LIT{ITED WATER, INC SPEEDPAY, INC
{A/"A,/*rrh By:
'-14&-'frL;7Bv:
Name:
Title:
Date:
(print name)
(tlgr"t*" rr@A
R.st-. t -S
,€ffitrW
.-D*"r\ r,ILa.e s?sE(,\\lp-,
),
2@7
Name:
(print name)
Title:
Date:
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. l5c
08 0418 United Water SPI redlinc 4 l8 08.doc
SCHEDULE E
I]I,ECTRONIC DOCTJMENT PRESENT'MENl' SERVICES
l. Srriata Services.
A. Genelai. SPI contracts with Striata, Inc. to provide electronic docurnent presentment services through Striata, Inc.
("Striata") to Client, which enables Client to deliver invoices and inessaging to custorner.s through elechnnic nreans ("Striata
Services"). Striata's Services are sufficiently integrated with SPI's paymeDt services ("SPI Services") in such a l.nanner as to allow
Client's customers receiving an electronic message liorn Striata (such as via electronic nrail ) to initiate a payment to Client
through SPI by responding to the electronic rnessage in the manner instructed in the nressage.
B. Client's responsibilities. Client will send custorner payment or rnessaging data ("Client Data") to Striata for delivery to
Client's Customers. For electronic payfient messaging, Clicnt shall deliver to Striata such data as is necessary to process the
Customer's payment for Client, which will norrnally inclucle custornet name, address, account number and e rnail address,
2. lmple$entation. SPI will deliver the Striata Serviee to Client as defined, docurnented and agreed to by the Client, SPI
and Striata in the project brief (the "Project Brief'). The Project Brief refers ro a document developed priorto irnplernentation of
the Striata Sewice by SPI and Striata, in conjunctiorr with Client, that outlines the ob.jectives and functional and operational
requirements of the finished project. It includes, but is not Iimited to, a scope definition, data and content specifications, busirress
rules, required systern settings and cotnmunication plans.
3. Payment and Billings. SPI will irrvoice Client monthly for tlre Striata Service and any associated expenses. All invoices
shall be due and payable in full within thirtty (30) days fi'om the date of the invoice. I3ach component of the Striata Serrrice has a
credit cost assigned to it (each, a "Credit") as detailed on Schedule E-2 attached hereto. SPI shall determine the nurnber of Credits
used by Client during each calendar nonth and rnultiply the total number of Credits by the Fee Per Credit as detailed on Schedule
E-2. . If SPI incurs any ul'rforeseen costs associated wirh perfonrring underthis Schedule E, SPI reserves the right to increase the
fees. At suchtime, both parties will negotiate in good faith to determine the new agreed upon rate. lf the parties are unable to
reach agreement within thirfy (30) days, either parry may terminate this Schedule E upon ninety (90) days written notice to the
other parfy. Any and all charges by a telecornmunications provider for Client's use of the Striata Service will be billed to Client.
Depending on the options chosen by Client, Client may also have to pay ceftain development expenses associated with
implementation of the Striata Service. Any such development expenses will be submitted to Client lor its authorization prior to the
expenses being incuned.
4. Restricted Rishts. Except for Client's right to use the Striata Service as expressly granted in the tenns of this Schedule
E, Client shall not acquire any rights in or to the Striata Service.
5. Service 4qurs and Supuort. SPI will use commercially reasonable efforts to make the Striata Services available on a 24
hours a day, seven days a week basis. The Striata Services tnay experience periodic systeln downtirne for scheduled rnaintenance
and upgrades and SPI will not be responsible for incidental downtime due to causes beyond its control. lf a service issue arises in
connection with the Striata Service, SPI and Striata will work to resolve such issue in good faith. The Client is required to: (a)
report errors and any unsatisfactory service levels to the SPI account manager, and (b) appoint an intemal contact person who will
liaise with SPI and/or Striata.
6. Limitation of Liability. Notwithstanding anything in this Schedule, or in the Agreement to the contrary, under no
circumstances will SPI or Striata or any oftheir affiliates or directors, officers, employees, agents or subcontractors be liable under
any theory of tort, contract, strict liability or other legal or equitable theory for lost profits, indirect, incidental, special,
consequential, exemplary, incidental, or punitive damages, each of which is hereby excluded by agreement of the parties
regardless of whether such damages were foreseeable or whether SPI or Shiata has been advised of the possibility of such
darnages. Notwithstanding anything in this Schedule or in the Agreernen! to the contrary, SPI's and Striata's cumulative liabilify
for claims related to the Striata Service, including for clairns, expenses, damages or indemnity obligations arising out of this
Addendum, shall not exceed (a) except as provided in clause (b) below, the lesser of the Client's direct actual damages or the most
recent six (6) months' fees received by SPI for the Striata Service, or (b) in the case of a clairn involving a customer of Client, a
refund of the service fee paid in connection with the affected transaction.
7. Accertable Use Policy. Client agrees to comply with the Acceptable Use Policy attached hereto as Schedule E-l in order
to use the Striata Service.
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. l5c
08 0418 Unitcd Water SPI redline 4 l8 08.doc
2.
)
Schedule E-1
Acceptable Use Policy
'I'he fbllowirrg is a non-exclusive list of content and behaviors that are rrnacceptable when using the Striata Service
Unsolicited Email (Spam). Striata's communication software is not Sparn software. It is strictly forbidden tt> send
unsolicited bulk and/or comrnercial messages (Spam), in any fbnnat, in breach of any law. Striata rnay not be held
responsible or liable fcrr any Spam sent bv Speedpay or Clients. Striata employs a very slringent anfi-spam policy. Striata
does not perfonn any unsolicited emailing of any kind and is fully compliant with tlre United States Federal CAN-SPAM
Act, which includes but is not limited to:
l. I Consurners rnay not be ntisled by using non-relevant sub.iect lines, ambiguous subject lines, etcl1.2 Consumer may not be prevented fronr automatieally rernoving themselves flom a list;1.3 Enrail must be sent tronr a valid, functioning email addressl1.4 Er:rail must include a valid, functioning reply-to address;1.5 Email must include an adequate and ftlnctioning "opt-out" or "unsubscribe" option;1.6 Each eniail must irrclude the ftlll physical contact inforrnation of the serrder;1.7 Email may not use or contain invalid or tbrged headels;1.8 Email may not use or contain invalid or non-existent domain names;1,9 Ernail rnay not ernploy any technique to otherwise nrisrepresent, hide or obscure any infbrnration in identilyirrg the
point of origin or the transmission path;
I . I 0 Ernail rnay not use other rneans of deceptive addressing;l.l1 Ernail rnay not use a third party's internet domain narlle, or be relayed frorn or through a tlrird party's equiprnent,
without pennission of the third party;
Obscene Speech or Materials. l'he Striata Service rnay not be used to deliver messages and/or content that contains, or
contains links to, nudity, pomogaphy, adult content, sex, extrerne violence, profbne language, that advocates illegal acts, or
that advocates violence or discrimination towards other people.
Intellectual Property Violations. The Striata Service must not be used for engaging in any activity that:3.1 infringes or rnisappropriates the Intellectual Property Rights ofothers, including copyrights, trade marks, service
marks, trade secrets, software piracy, and patents held by individuals, cor?orations, or other entities; or3.2 violates privacy, publicity, or other persorlal rights of others.
Distribution of Internet Viruses, lVorms, Trojan Horses, or Other Destructive Activities. The Striata Service must not
be used for:4.1 distributing inforrnation regarding the creation of, or actually serrding, Internet viruses, worns, Trojan horses,
pinging, flooding rnail bombing, or denial of service attacks; or4.2 or activities that disrupt the use of or interfere with the ability of others to effectively use the network or any
connected network, system, service, or equiprnent.
5. Other Activities. The Striata Service must not be used for engaging in unlawful activities.
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. l5c
08 0418 United Water SPI redline 4 l8 08.doc
4
t.
Sghedule E-2
Pricing
Hrnail Delivery pricing is based on a fee per transaction, calculared on volunre throughput. In order to facilitate the rn;rny diflbrent
types of enails thal Client miiy r.vish to deliver (such as encrypted bills, collection notices. survevs, marketing, outage
notifications. newsletters or other conlnunications), pricing is bascd on a 'credits' rrodel. SPI can either invoice Client rnonthly in
arrears for the ernail crodits used or Client can elect to pre-purchase 'credits' in bulk to take advantage lor volunre discounts. The
rnore credits pul'chased, the greater the volurre discount and therefore the lower the per credit charge.
4 'Credits' are required to deliver a securely encrypted email bill or collection notice (to receive the data, build the batcli,
encryllt. send and track). Note there is no additional cost tbr includiug targeted. personalized marketing in enrail bills. Total credits
used per rnonth will be calculated across all Client divisions and projects and r.vill be billed according to the following pricing
schedu Ie:
1 'Credit' is required to send a simple unencrypted email such as a marketing rnessage, survey, outage notification, payment
confirmation or newsletter.
Explanation of Functions:
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. l5c
r * 6.250 0.233
6.250 - 25k 0.21 4
25k - 50k 0.201
50k - 75k t).1 9 1
75k - r00k 0.1 82
t00k- t25k 0.r73
I 2il( - 187.5k 0. r54
187.5k - 500k 0,109
500k - t mil 0.092
I rnil - 1.5 nril 0.084
I -25k 0.059
2sk - I 00k 0.053
r 00k - 200k 0.050
0.048200k - 300k
300k - 400k 0.046
400k - 500k 0.044
500k - 750k 0.038
750k - 2 mil 0.028
2mil -4mil 0.023
4mil -6mil 0.021
Striate eBilling / Collection Notice Total = 4 credits
'1'o receivc data I cledit
To merge ternplate. build batch & encrypt emails 2 credits
To dcliver each ernail I credit
08 0418 United Water SPI redline 4 l8 08.doc
Striata cMarketing Total = I crcdit
'lir dciir,cr arr cmail markcting nrcssage I credir
'['o deliver an cnrail nclvslclter. survcl. i]otice I creilil
To dcliver a lirx I credit
Additional costs
Addition iile t1'pes (CISV" Word. PDF ctc)I cr'edit
ASP delivcry (per lMb)$0.r0
Optional storagc clrarge (pcr I Cb per nronth)$3 0.00
Upfront Proiect Costs:
There is a sigriil'icant anlollnt of development and project managernent work required by SPI and Striata to inrplenrent this project
- fiorn analyzirlg the trilling files and data received and writing the data soul'ce code, to building the terrplates and rigorously
testing every element of the system. The process has been designed to rninimize the resource requirernerlts ot'Client's internrrl ll'
statf- Belorv is a detailed breakdorvn of all of the costs involved in the irnplernentation:
08 0418 United Water SPI rcdline 4 l8 08.doc
Project scoping and u'orkshop $r25 I $5oo
l6
24TProiect IlrielTFunctional Spccifi cation
Creatrve corlccpt sr00
$ 125I
$ l .600
$3.000r,lt+t
,1 $300lntroductory enrail $75
s300Covcr enlail $75 ;l
$75 4 $300Bill Template
$300Back page $i5 4
Payment 4
Project nranagement
$ 125 I s 1.000Datasorrrce specitication (internal document)
$l 00 32 $3.200Business rules dcvelopment
$r00 40 $4.000Dala source developmenl
$100I
$r00
8I
$800
Reports & Notifications
Bill Template s 100 24 $2.400
Paymcnt confi rntation email $100 4 $400
Link Tracking
Fomr
$7sI
$75
4
24
$300
$ 1.800
Remember me rmplementation $r00 E $800
Setup ard configuration $100 4 $400
HTML Payr,Irent confi rmatiorr cmails
Production Template
4I
8 $600
$r 00
-
$7s
$300Production$75 4
s75Link Trackiug $75 I
Planning Total s6.6{}0
lnt meils s975
Striati
Production Tem and logic $3800
IIours
Datt
mclrt
!l'rcks
'linal
$9.000
'Iiltnl
$r4.000
SUZ-W-19-01 SUEZ Response to Sraff Production Request No. l5c
Cover emarl
I
, $3.400
$400
(iorifiguration o1'data transfer protocol
$ r00
I $ r00 {trn
l-.1
$r,i00f,ffil
$2,400
Striata llillPity' tcsting li 100 )2 $ r .200
Pre-production testing 5r00 8 $800
lJAl'tesling supporl
and opcrational training
$1 00I
$l]5
I
2 $2s0
$8008.Q1fi
Striata Readcr'- Contact Cer)ter tlairitrg $ 125 2 $2s0
Train
Dcvelopmert Total $3?.775
SI'l Discount -til0.tr00
Paymcnt Based on Milestones
Tlie Prolbssional Services delivered ivill be invoiced according to the followirrg rnilestones.
o Llpon acceptarlce and sign-off o1'tliis docunie nt (30%) - $ 3,3I2.50o Project Brief sigrr-of'f / start of developnletlt (30%) - S 13J12.50o Sign ofland Ploject Go Live (40%) - S 17,750.00
Minimum Fees:
Client will be charged on a per cr€dit basis for every ernail delivered. Client's ruinimum monthly credit purchase is $2,000, ol just
over 8,500 ernail bills per month. Please note that any credits not used in a particular rnonth will be carried over to be used in
future rnonths. Credits are valid for l8 rnonths liom the date of purclrase.
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. l5c
08 0418 United Water SPI redline 4 18 08.doc
Schedule F
Speedpav E-Bill Payrnents
through:
lvl
submit the lilc to thc Origrnating Depositol, ljinancial Ilrstitutitu (''ODl1") and n,rll be responsible lbr (.)Dlil flees.
B. Paynrent Receiot: Client nray rcceive Cuslomcr Pa)olents lbr proccssing into a U.S. aocount usirrg tlrc Scrvice through:
error messa,sc il'SPl is not able tu pnrt'.css the payme[t) 10 the applicable (:us1onler .
SPI Responsibilities.
Sen'irre .
nccessar')' to providc tirt' Servicr:
Clie.nt Rcsoonsibilities.
abovc. N4icrosoli VM (Vil1ual Machrnc) lbr Java must be installcd if using Inter:ret Exp)oror (VM usuall), dortnloads aulonratrcally rvhcn l[ is
and Softrrare Rcquirement are sublect to change
crcdits, retunrs, disputcs and the accut:tcy and authenticit)'ofall data provided to.SPl
infonnation reasonabll'requested by SPI related to the disposition or resolutiur ofsuch courplaints.
D Misoellancous. Client reprcsenls and Narrants that all sums owed by Custon)crs nrust be bona Iide..jusl and larvfully due and orving. Client has ali
neccssary licenses and authorities to colrdurit ils business and lau,fulll- collect the sunu fronr the C-'ustomers.
4. A. ODFI Election. SPI $,ill use its orvn rclationslrip with the ODFI to debit Custo,ner's accourlts for ACli paynrents accepted through thc Stncta
Finarrcial Scrvices. lnc. accotrrls, and then swept into tltc Client's designalcd bank account.
B. Process. SPI shall provide to Clicnt a posting filc and a separate reversal file cach business day for all paylnents cntered and schcdulcd for processing
since the last processing cycle {usually the same tiDre as the prior business day).
L The "Posting File" corrlains information on tJrat proce.ssiDg day's principal paynrent anlounts and gpically includcs: (i) infornration on the
Customer rccciving credit lbr thc paym€Dt, (ii) thc crcdit account number (the Clicnt's account nunrber)1 (iii) payment arDountt (iv) effective
date, and (v) any additional information requrrcd to post the paynlent to thc Client's accounts receivablc syslem.
2.'f1te'Revenal fZe" contains infomation on that day's principal payrncnt amounts that have bccn relumed for any reason, including NSF
(insufficient fuuds), clrarge back, accoilnt closed, etc- and includes infomration on the Cuslomcr $'ho originally received credit for the paymcnt,
rlcluding: (i) the credit account number (Client's account nunrber); (ii) arnount; (iii) cffective date. and (iv) any additional inf'ornration required
to reverse the pa)ment fronr the client's accounts receivable slstcm.
SPt will submit payments inoludcd in dre Posting File to the ODFI to request lhc dcbit of the Custonler's account in the an:ount of the principal
amount. The total dollar valuc of these charges/debits is referred t(\ L\ the "Palment Total".
C. ScttleFenttoClicnt. SPIshall creditth€"pay,ncnl 'Iotal"usinganACHcrcdittotheaccountdesrgratedbytheClient.Thisamountrvill equal thc
sum ofthe principal payment anrounts included in the Posting file for the sarnc processing day nrinus all rctum items identified sirrcc thc last processing oyclc
5. Cu$tomerPrymeptsandFecs. lnconsrderationoftheServic€,SPlrvitlbillthcfeestoClientonamontblybasis.SPlshalldeterminethenumberofCustonrer
Payments performed during each calendar nronth and multiply the tolal ,notlthly volume of payments by the fee per paymellt as indicated below. Bascd upon the
total number of Customer Payntents, SPI will invoice Clienl and Client will pay SPI wi$in thirty (30) dayx of invoice date.
Fee rrer ACI{ navnrcnt acceoted via the Striata interface: $0.25
Retum Itcm Fee: Client will be billed $1.50 for each ACH payment that results irl a rcturn.
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. l5c
08 0418 Unitcd Water SPI redline 4 l8 08.doc
2.
a
AMENDMENT NO. 3 TO THE SPEEDPAY MASTER SERVICE AGREEMENT
THIS AMENDMENT NO. 3 ("Amendment No. 3"), made as of this !aL* day of
L)l/@bor,, ?.009, between UNITED WATER INC. ("Client") and SPEEDPAY, INC.
("SPl'), nrodifies the SPEEDPAY MASTER SERVICES AGREEMENT (the
"Agreement"), dated September Zl,2006, as amended by Amendment No. 1 to the
Agreement dated December 78,2006, and Amendment No. 2 to the Agreement dated
April 22, 2008. The Agreement, Ame4dment No. 1 and Amendment No. 2 are
collectively referred to as the "Existing Agreement".
WHEREAS, SPI arrd Client now desire to amend a portion of the Existing Agreement
which govern the Services being utilized by Client.
NOW THEREFORE, SPI and Client mutually agree to amend the Existing Agreement
as follows:
7. Schedule E-2to Amendment No. 2 is hereby modified to include the following:
Additional Fees:
Effective February 5,2A09 a USPS Electronic Post Mark Certification of:
$0.02 per email shall be charged if applied.
Z. The terms and conditions of the Existing Agreement continue to be binding on
SPI and Client, In the event of any inconsistency between the term of this
Amendment No. 3 and the terms of the Existing Agreement, the terms of this
Amendment No. 3 shall control.
IN WITNESS WHEREOF, this Amendment No. 3 has been duly executed by
authorized representatives of SPI and Client on the date first written above.
UMTED WATER INC.SPEEDP
By'
Name:
Title
\
(print name)
(}.-,i&^4--Title
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. 15d
INC.
- i /)1,7-1,1,',i '.t
AMENDMENTNO. 4 TO TT{E SPEEDPAY MASTER SERVICBS AGREEMBNT
THIS AMENDMENT NO. 4 ('Amendment No. 4'), entered into as of the last date signed below, modifies the
SPEEDPAY MASTER SERVICES AGREEMENT (the "Agreement"), dated September 21, 2W6 between UNITED
WATER INC. ("Clienf) aud SPEEDPAY, INC, ('SPf) as amended by the Amendment No. I to the Agreement dated
December 18, 2006 ("Amendment No. l'), as amended by the Amendment No, 2 to the Agreement dated April 25,2AOB
('Amendment No. 2") and firtther amended by the Amendment No. 3 to the Agreement dated November 6, 2009
('Amendment No, 3'). The Agreement, Amendment No. 1, Amendment No. 2 and A.ruendrnent No. 3 a.re collectively
referred to as the "Existing Agreement".
WHEREAS, SPI and Client now desire to amend portions of the Existing Agreement which govern the Services
being utilized by Client.
NOW, TIIEREFORE, SPI ard Client mutually agree to amend the Existing Agreement as follows,
l. Section 5 of Schedule A to the Agreement is hereby deleted in ils entirety and replaced with the following:
l. Cust-omer Payments and Fegs.: In consideration of the Service, SPI will charge Customers a Convenience Fee for
use of the Service, rvhich fee will be determined by SPI in its sole discretion and collected ftom the Customer. Customer
will be advised of this fee and the specific dollar amount and be given the option of accepting or rejecting the
Convsnience Fee and the attendaft Service. No fee will be assessod to the Client for this Service unless Client opts to
waive the Convenience Fee paid by the Customer to SPI. In such case, Client shall pay SPI directly for the
Convenience Fee. SPI shall detemrine the number of Customer Pqrments that have beor waived by Client dr:ring each
calendar month and shall bill Ciient based upon the total waived Customer Payments multiplied by the appropriate
Conveuience Fee. Clieut will pay SPI within thirly (30) days of invoice receipl The initial Conveuience Fees ate as
follows:
Ctstomers in Business Llnit A: $3.00 Convenience Fee with a maximum payment amount of up to and including
$1000 per Customer tmnsaction.
Customers .i+ Business Unit B: $5.00 Convenience Fee with a maximum payment amoutrt of up to and including
$1,000 per Customer transaction,
In the event a subsidiary or affiliate of Client oph to uti-lize the Service (New Client Entity'), the parties will mutually
determine in a writing as to whether the New Client Entity will be in Business Unit A or in Busine.ss Unit B ard such
Customerc of the New Client Entity will be chrged the appropriate Convenience Fee. For clarification purposes, the
parties will be able to mutually add or rcmove New Client Entities without finther apsndments to the Existing
Agreement,
2. Schedule D to the Agreement is hereby deleted in its entirety.
3. The terrns and conditions of the Bxisting Agreement contirue to be binding upon the parties. In the event of any
inconsistency betwe,e,n the tarrr.s of this Amendment No. 4 and the teIms of the Existing Apreement, the te, s of this
AmendmentNo. 4 shall control.
IN WTINESS WT{EREOF', this Amendment No, 4 has been duly executed by authorizod representatives of the parties
hereto.
UNITED WATER INC.SPEEDPAY,INC.
By:ffir*lL, r By:-GiffitureVffi@'
Ror.il Dcu//,Name:
Title:
Date:
(prinl name)
Pnas,i,ln*t
Name:
Title:
Date:
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. 15e
United WaterAmd4 l2l l0.doc
'ii n!/
AMENDMENT NO. 5 TO TTIB SPEEDPAY MASTER SERVICES AGREEMENT
THIS AMENDMENT NO. 5 ("Amendment No. 5"), entered into as of the last date signed belorv, modifies the
SPEEDPAY MASTER SERVICES AGREEMENT (the "Agreernent"), dated September 21,2006 behveen UNITED
WATER INC. ("Client") and SPEEDPAY, INC. ("SPI") as amended by the Amendment No, I to the Agreement dated
December 18,2006 ("Arnendmeut No. l"), as amended by the Amendment No. 2 to the Agreement dated April 25,
2008 ("Arnendment No. 2") as amended by the Amendment No. 3 to the Agreement dated November 6, 2009
("Amendment No. 3") and further amended by the Amendment No,4 to the Agreentent dated February 2, 2010
("A:nendment No. 4'). The Agreement, Amendment No, 1, Arnendment No. 2, Amendment No. 3 and Amendment
No, 4 are collectively refered to as the "Existing Agreement".
WHEREAS, SPI and Client norv desire to amend portions of the Existing Agreement rvhich govern the
Services being utilized by Client.
NOW, TIIEREFORE, SPI and Client mufually agree to amend the Existing Agreement as follorvs.
L Section 1(B) of Schedule A to the Agreement is hereby modified to include the follorving forn of Payment En[y:
X a Short Message Service ("SMS") Text Payment Service ("Pay By Text Seryice") permitting Customers to
authorize a Customer Payment to Client by responding on a rnobile device to an SMS text rnessage generated
by SPI, subject to Customers' prior enrollment and authorization tluough the Speedpay Website or the
Speedpay fVR Service.
2. The attached Sclredule F, rvhich outlines the pricing for recuring payments ("Recuring Payrnents") that applies to
all of Client's Business Units, is hereby made of the Agreement and is incorporated herein.
3. Client reserves the right to cancel SMS and/or Pay By Tcxt Service at any given time during the term of the
Ag'eement rvithout penalty and/or fines, Cancellation shall be sent to SPI in rvriting rvithin thirty (30) days of Client's
desire to cancel SMS and/or Pay By Text Service.
4. The tenns and conditions of the Existing Agreement continue to be binding upon the parties. [n the event of any
inconsistency behveen the terms of this Amendment No. 5 and the terms of the Existing Agreement, the terms of this
Amendment No. 5 shall conhol.
IN WITNESS WHEREOF, this Amendrnent No. 5 has been duly executed by authorized rcpresentatives of the
parties hereto.
LINITED WATER INC.SPEEDPAY INC.
By By:
Name:
Title:
Date:
(signolure
(prinl na,ile)
) )-'fd -L ln rL *o
urune)
Sr. / f O/r;e+ Fln. o#"urritt",
slslro
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. l5f
l0 0503 SPI - Unitcd Watcr Amd5 Clean Copy.DOC
U
Date:
Sphedule I
PRICING FOR RECURRING PAYMENTS
APPI,IES TO AI,I,BUSINESS UhIITS
Recurrirrg Pavments and Fees. In consideration of the Service, SPI ivill bill the fees ("Transaction Fees") as
indicated beloiv to Client for Recuring Payrnents on a monthly basis. SPI rvill invoice Clierrt and Client will pay SPI
rvithin thirty (30) days of invoice receipt. The initial Transaction Fees for Recuring Payments are as follou,s:
ACH Recuming Pa)rments: $0.20 per Customer Payment
ACH Retums: Client ivill be charged $ 1.50 per ACFI Recuuing Payment that is retumed after the second
presentment.
SUZ-W-19-01 SUEZ Response to Staff Production Request - No. 15f
l0 0503 SPI - United watcrAmd5 Clean Copy.DOC
SUEZ WATER IDAHO INC.
CASE SUZ.W.19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 16: What is the estimated cost per transaction that the Company will pay if its
request to eliminate Western Union processing fees is approved?
RESPONSE TO PRODUCTION REQUEST NO. 16: Negotiations with Western Union are
underway. The fee for a Western Union payment is $1.99. The anticipated, but not yet
contractuallv aqreed upon. payment convenience fee cost for the Company will be lower than
this amount.
SUEZ Response to Staff Production Request No. 16 - Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ.W.I9.Ol
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 17: Please explain whether the Company has had discussions with Western
Union to reduce its convenience fees. If discussions have taken place, please provide a summary
of the discussions, and the implications of the convenience fee cost reduction. If discussions
have not taken place, please explain why not.
RESPONSE TO PRODUCTION REQUEST NO. 17: As indicated in SUEZ's Response to
Production Request No. 16, negotiations with Western Union are currently underway. The
Company expects costs to be lower than the current $1.99 convenience fee, but the contract has
yet to be finalized.
SUEZ Response to Staff Production Request No. 17 - Page '1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ-W.19.01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water ldaho Inc.
REQUEST NO. 18: Please provide the number of customer payments made by each of the
following payment methods in 2018:
Call Western Union
Western Union pay station (cash)
Western Union pay station (check)
Pay on SUEZ website (credit card)
Pay through ebill (credit card)
RESPONSE TO PRODUCTION REQUEST NO. 18: Please note the following list clarifies
available payment options through Western Union for the Company's response to this request.
Westem Union accepts Credit Card, Debit/ATM Card or ACH transfers from savings or
checking account via a phone call or online
Westem Union Quick Collect Kiosk locations accept Cash, some locations also accept
Debit Cards
Westem Union Convenience Pay Stations accept Cash, Debit/ATM Card, some locations
also accept Checks
Pay on SUEZ website directed to Western Union accepts Credit Card, Debit Card
Pay through ebill no fee ACH transfer, fee paid by SUEZ
The table below indicates the number, type of payment and method of contact for the several
available payment options.
a.
b.
c.
d.
e.
a.
b.
c.
d.
e.
SUEZ Response to Staff Production Request No. 18 - Page 1 ot 2
WESTERN UNION PAYMENTS for 2018 Cash Credit Debit Check ACH
a. Call Western Union via SUEZ Customer
Service Call Center (lVR)*
1 0,1 50 6,712 1,928
Mobile Phone 4,971 2,688 12.626
b. WU Quick Collect Kiosk (in person)675
c. WU Convenience Pay Station (in person)1,171 32**
d. SUEZ Website (MySUEZWater.com)r s,330 7,424 13,819
e. E-Bill (SUEZ email)21,051
Total 1,846 30,451 16,824 32 49,424
* Interactive Voice Response (lVR) are calls placed to the Company's customer service call
center during or outside ofbusiness hours.
*+ While some Western Union Convenience Pay Station locations accept "check" payments they
are similar to ACH transfers.
SUEZ Response to Staff Production Request No. '18 - Page 2 of 2
SUEZ WATER IDAHO INC.
CASE SUZ.W-19.01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 19: Per Cary Direct page 2l,line 21-22; and page 29,line 18, is the Company
also proposing to defer convenience fees for'Pay on SUEZ website' and 'Pay through ebill' by
credit card?
RESPONSE TO PRODUCTION REQUEST NO. 19: Yes, if its exemption request is
approved, the Company proposes to eliminate all Western Union customer payment convenience
fees and requests deferral and recovery ofall such convenience fees.
The testimony on Page 2l line 22 inconectly listed "Pay through ebill (credit card)"
$1.99 as an available payment option. The Company pays the convenience fee for customers
who choose to receive an electronic bill and use the non-recurring ACH draft option for
payment. Credit Card payments can be made online or through a call to Western Union for a
$ I .99 fee, not via ebill.
There is no current or planned option to allow credit card payments via the electronic
billing statement (ebill).
SUEZ Response to Staff Production Request No. 19 - Page '1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ-W-19.0I
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO.20: Does the Company anticipate, that by offering additional fee-free payment
options, the amount of customers who do not pay on time will decrease? If yes, please explain.
RESPONSE TO PRODUCTION REQUEST NO.20: Yes. The Company anticipates that the
utilization of electronic payment options will continue to grow. The Company further anticipates
that by making these options free and more convenient it will help incentivize more customers to
pay on time.
SUEZ Response to Staff Production Request No. 20 - Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ-W.19.01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 21: For every bill that is sent electronically, what is the cost savings when
compared to printing and mailing a bill?
RESPONSE TO PRODUCTION REQUEST NO.21: The cost savings of an ebill, when
compared to a traditional paper bill mailed and delivered, is $0.2738 per bill.
The total cost of a delivered paper bill is $0.5563 including:
- The cost of printing a bill is S0.1563
- The cost of mailing a paper bill is $0.40
- The cost of an electronic bill (ebill) is $ 0.2825
SUEZ Response to Staff Production Request No. 21 - Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ.W.19.O1
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 22: Does the Company anticipate that the number of electronic (paperless)
bills will increase if more customers make payments with credit or debit cards? Please explain.
RESPONSE TO PRODUCTION REQUEST NO.22: Not necessarily. There is little
correlation between the chosen payment option and the bill-delivery options selected by
customers. Customers may elect any combination of payment and delivery options that suit their
needs.
If approved, the Company anticipates removalof convenience fees will increase credit
and debit card payments overall, regardless of paper or electronic bill delivery options.
SUEZ Response to Staff Production Request No. 22 - Page 1 of 1
SUEZ WATER IDAHO INC.
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 23: What is the Company's cost for handling a customer call?
RESPONSE TO PRODUCTION REQUEST NO.23: Using an average Customer Service
Representative hourly wage of S I 5.07 for 7 .5 hours, and an average of 50 calls per employee per
day, the Company's average cost per call is calculated as $2.26 (strictly direct labor).
SUEZ Response to Staff Production Request No. 23 - Page 1 of 1
CASE SUZ.W-19.01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
SUEZ WATER IDAHO INC.
CASE SUZ.W.19.O1
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Directorof Finance, SUEZ Water Idaho Inc.
REQUEST NO. 24: Does the Company anticipate the number of customer phone calls
regarding fees to decrease if processing fees are eliminated? Please explain.
RESPONSE TO PRODUCTION REQUEST NO.24: It is possible that the number of
customer phone calls regarding fees will decrease if processing fees are eliminated. However, the
Company does not specifically track calls regarding "fees" as this is not a common issue.
The topic of convenience fees usually arises during the process of handling payments
over the phone via Western Union. In the Company's experience, customers do not view
convenience fees as a favorable addition to any payment option.
The Company anticipates that customers will view additional no-fee payment options
favorably if this filing is approved.
SUEZ Response to Staff Production Request No. 24 - Page I of 1
SUEZ WATER IDAHO INC.
cAsE suz-w-19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 25: Please provide the annual number of calls, inquiries, complaints, and
suggestions the Company received regarding convenience fees in 2018.
RESPONSE TO PRODUCTION RBQUBST NO.25: Please see the Company's response to
request No. 24. The Company tracks avariety of customer inquiries and complaint types, but
there is no specific category for convenience fee contacts.
A SUEZ nationwide customer survey included 103 responses from Idaho customers. One
of the chief dissatisfaction themes was their unhappiness with paying credit card processing fees.
SUEZ Response to Staff Production Request No. 25 - Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ-W.19.01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 26: What is the current transaction limit for each customer class for credit,
debit, savings and checking account payments made through Western Union? If the exemption
is approved would the current transaction limit remain the same? If not, what limit would be
established?
RESPONSE TO PRODUCTION REQUEST NO. 26: Western Union has a $1,000 credit
card transaction limit. Each $1,000 transaction requires a separate processing fee. There are no
other limitations on payment types or restrictions by customer class.
The Company does not anticipate making any changes to the transaction limits through
its on-going contract negotiation with Western Union.
SUEZ Response to Staff Production Request No. 26 - Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ.W-19.01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water ldaho Inc
REQUEST NO.27: Does the Company's proposal to eliminate Western Union payment
processing fees include all customer classes? If no, please explain.
RESPONSE TO PRODUCTION REQUEST NO. 272 Yes, the Company's proposal is to
eliminate all Western Union customer payment convenience fees for all customer classes.
SUEZ Response to Staff Production Request No. 27 - Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ-W-19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 28: Please provide by customer class the number of customers that paid with
debit or credit cards in 201 8.
RESPONSE TO PRODUCTION REQUEST NO.28: The number of customers who
provided debit or credit card payments in 2018 by customer class:
ATM (Debit Card) Credit Card
Residential 16,646 29,749
Commercial 178 696
Public Authority 6
SUEZ Response to Staff Production Request No. 28 - Page 1 of 1
SUEZ WATER IDAHO INC.
cAsE suz-w-19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 29: Under the proposal to eliminate Western Union processing fees, will
residential customers still be charged for paying by phone or online using a checking or saving
account?
RESPONSE TO PRODUCTION REQUEST NO. 29: The Company's proposal eliminates all
Western Union customer payment processing fees for all classes of customers. If approved,
customers who choose to pay by phone or online using a checking or savings account will not be
charged payment convenience fees.
SUEZ Response to Staff Production Request No. 29 - Page 'l of 1
SUEZ WATER IDAHO INC.
CASE SUZ.W-19.01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water ldaho Inc.
RBQUEST NO. 30: Under the Company's proposal, will residential customers be able to set up
automatic bill payment using a credit or debit card? Please explain.
RESPONSE TO PRODUCTION REQUEST NO.30: No, not directly through SUEZ. The
only supported payment method for customers to set up recurring automatic bill payment will
remain ACH (payment bank routing number).
Customers may independently use private bill payng service (through the customer's
bank), as some do today, to make regular scheduled payments using other means.
SUEZ Response to Staff Production Request No. 30 - Page 'l of 1
SUEZ WATER IDAHO INC.
CASE SUZ.W.Ig.OI
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO.31: Please explain the difference between a Western Union Quick Collect
location and a Western Union pay station.
RESPONSE TO PRODUCTION REQUEST NO.31: Western Union Quick Collect locations
predominantly accept cash only, some locations also accept debit cards. Western Union
Convenience Pay Stations accept cash, Debit/ATM Card, and some locations also accept Checks.
SUEZ Response to Staff Production Request No. 31 - Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ-W.19.01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 32: After payment is made through Western Union, are those customers with a
pending disconnection still required to contact the Company with the payment confirmation
number to cancel the disconnection? If so, how can this step be eliminated in order to avoid
disconnecting service for customers who have paid their bills?
RESPONSE TO PRODUCTION REQUEST NO.32: Yes, to prevent service disconnection
customers are required to contact the Company if a payment has been submitted.
This customer notification of a payment during the disconnection step cannot be
eliminated because the payment transaction is not reflected on the customer's account in real-
time. Only direct notification of a payment or payment plan to the Company will delay or cancel
the disconnection.
SUEZ Response to Staff Production Request No. 32 - Page 'l of '1
SUEZ WATER IDAHO INC.
cAsE suz-w-19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 33: What is the current lag time between when a customer makes a Western
Union payment and (a) when the Company is notified of payment, and (b) when the payment is
posted to a customer's account? Additionally, does the Company expect the payment
processing/posting time will increase, decrease, or stay the same as a result of the Company
paying the costs associated with the transactions?
RESPONSE TO PRODUCTION REQUEST NO.33: In cases where the customer does not
call the Company directly, electronic payments made through Western Union are automatically
posted to the customer's account within 24 hours (48 hours during holidays). The Company
reviews a comprehensive list of all overnight payments, including Western Union, to prevent
unnecessary di sconnections.
The Company expects the payment processing/posting time will stay the same when the
Company pays the associated transaction costs.
SUEZ Response to Staff Production Request No. 33 - Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ.W.19.O1
FIRST PRODUCTION REQUBST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 34: If the Company's proposal is approved, what percentage of residential
customers does the Company expect will make debit card payments within the first year and
second year?
RBSPONSE TO PRODUCTION REQUEST NO.34: The Company does not have a specific
two-year growth metric for increased debit card payments associated with this change. However,
the Company does expect that the use of no-fee electronic payment options will rise if this filing
is approved.
The anticipated groMh in overall electronic payment utilization rates, not just debit card
payments, is expected to be l0% - 25%.
SUEZ Response to Staff Production Request No. 34 - Page 't of 1
SUEZ WATER IDAHO INC.
cAsE suz-w-19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO.35: Please describe the difference between E-Pay Direct Debit (ACH) and Pay
Through ebill (ACH).
RESPONSE TO PRODUCTION REQUEST NO.35: E-pay Direct Debit ACH is a no-fee
recurring electronic payment option. Customers allow SUEZ to withdraw funds from the
customer's bank account automatically. This is different from independent payment options that
customers may set up themselves through any bank's automated bill pay service.
A payment through ebill ACH is an email link accessed by the customer from a SUEZ
Electronic Bill Statement Email. Customers use this link to pay their bill one time using a bank
routing number. The Company already absorbs the convenience fee for this non-recurring
payment type with the customer paying no additional fee for the transaction.
SUEZ Response to Staff Production Request No. 35 - Page '1 of 1
SUEZ WATER IDAHO INC.
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO.36: Please explain the difference between Western Union ACH and Western
Union ATM.
RESPONSB TO PRODUCTION REQUEST NO.36: Western Union ACH is a non-recurring
payment type using the customer's bank account routing information, processed via Western
Union. When handled online or over the phone, this payment type has an associated
convenience fee per transaction.
Western Union ATM is a payment via a bank debit card made online or over the phone.
Similar to the Western Union ACH option, this payment type has a convenience fee per
transaction.
SUEZ Response to Staff Production Request No. 36 - Page 1 of 1
CASE SUZ.W-19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
SUEZ WATER IDAHO INC.
CASE SUZ.W.19.O1
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Directorof Finance, SUEZ Water Idaho Inc.
REQUEST NO.37: Please explain the communication plan the Company would implement to
direct customers to other payment method options when payments are no longer accepted at the
Company's central office. Cary Direct at p. 27 . Please provide examples of all work done to date
on this plan.
RESPONSE TO PRODUCTION REQUEST NO.37: The Company's communication plan
to customers is outlined in Cary Direct at p. 33 through p. 36 and is excerpted below.
The Company does not wish to confuse or alarm the majority of our customers that pay
their bills on time and already use altemative payment methods. SUEZ will target customers
whose payment records indicate that they previously have elected to pay at the door before
termination, paid late, or chose to pay at the Company's office. Customers who pay on time do
not respond favorably to notifications regarding late payments. As they have expressed to the
Company, they take great pride in paying their bills early or on time. To provide customers with
sufficient communication regarding the proposed changes, the Company proposes to continue
accepting payments in the field and Company office for a period of four months following
approval by the Commission, then stop the practice.
If approved, the Company would:
l) Modify the three collection notices SUEZ uses to collect on past due bills.
SUEZ Response to Staff Production Request No. 37 - Page 1 of '1
SUEZ WATER IDAHO INC.
CASE SUZ-W.I9.01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO.38: How does the Company propose to notify its customers that all customer
Western Union payment processing fees have been eliminated?
RESPONSE TO PRODUCTION REQUEST NO.38: Please see Response to Production
Request No. 37 for the proposed Customer Communication Plan.
SUEZ Response to Staff Production Request No. 38 - Page 1 of 3
2) Modify the prerecorded automated collection call (Televox) to include these
changes.
3) Increase the Televox calls to customers and vary the call times during the
collection process. If the customer answers the automated call, voice mail records the call
and if someone hangs up, the Company will not continue to make additional calls. If
there is no answer and no answering machine, the Company will make three affempts the
same day, at around noon, in the afternoon, and in the evening.
4) Post a lobby sign at its office advertising the approved changes: no-knock, no
collections at the premises, and no cash accepted at the office. This sign will remain in
the lobby for a period of one year, and the exterior door will have a notice that customer
payments are not accepted at this location.
5) Leave an informational card such, as the example below, outlining approved
changes, with the shut-off notice at the customer's premises at the time of disconnection.
SrFoh lnlom.h. C.d
@suee
la*,kmFtdd
c.Iffi|dffiftlm|ffir.e
ti.rddd.b!
Ufrffiffiffiddi
. dtdlMalrelMt. &E@bd. ebdffi{td6 Arhb|lEb'.e.lkhb$(fih. &Dti59bD5d. e6Fdsb.*t. tdBd@l. tntrqiEa{
iFdbd.-c-dddF
@a(rclpru,@Eqt
shn*tu(tut b.@t&t,nd.kh!@dsD.@r
*+(eW@dl,@tlMpbbt.@e
SUEZ Response to Staff Production Request No. 38 - Page 2 of 3
r&.lo.n ro. nri
6) Attach the above-mentioned information card (step 5) to payment receipts
given out in the office on Victory Road during the four-month moratorium period.
7) Inform customers of approved changes when Company Customer Service
Representatives are discussing payrnent plans or late payments.
8) Provide Customer Service field employees with training on how to speak to
customers about the approved changes.
9) Modify the call on-hold messages customers hear when waiting to speak to a
Customer Service Representative.
l0) Include a message on all prime bills for two complete billing cycles (a four-
month period).
1 I ) Include information on the approved changes on the Company website at
MySuezWater.com
Sample Bill Message: As of xx/xx/xxxx, SUEZ will no longer
accept payments in the field for the safety of our employees.
Payments will no longer be accepted at the 8248 West Victory
office. If you wish to make a payment, you may now do so free of
charge at any Western Union location, online, or by contacting
(PHONE NUMBER). MySUEZWater.com will provide a listing of
Western Union payment locations.
SUEZ Response to Staff Production Request No. 38 - Page 3 of 3
SUEZ WATER IDAHO INC.
CASE SUZ.W-I9.01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water ldaho Inc.
REQUEST NO.39: In testimony, the Company explains that the US Bank (downtown) is a
payment location. Cary Direct at 16. Has the Company pursued the possibility of customers
making payments at additional US Bank locations? If yes, please explain. If not, why not?
RESPONSE TO PRODUCTION REQUEST NO.39: No, the Company has not pursued
expanding US Bank payment locations for customers due to the low utilization rate of this
payment option. The single US Bank location is a legacy convenience for a small group of
downtown customers accustomed to this option.
US Bank charges a fee for processing customer payments that is substantially higher than
Western Union. In addition, the US Bank location only accepts cash converted to a US Bank
money-order.
SUEZ Response to Staff Production Request No. 39 - Page 1 of 'l
SUEZ WATER IDAHO INC.
CASE SUZ.W-19.01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water ldaho Inc
REQUEST NO. 40: Has the Company pursued the reduction of the US Bank $5.00 processing
fee for "cash" payment processing? If not, why not? If yes, please explain.
RESPONSE TO PRODUCTION REQUEST NO.40: Please see response No 39.
Further, SUEZ has not pursued a reduction of the fee as stated from US Bank. US Bank
maintains an internal policy for cash handling that requires payments be converted to a US Bank
Money-Order for processing. Their fee for this conversion is $5.00.
The single US Bank location is a legacy convenience for a small group of downtown
customers accustomed to this option. Due to the low utilization rate of this payment option, the
Company has not negotiated with US Bank to modify their process for handling Company
payments.
SUEZ Response to Staff Production Request No. 40 - Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ.W.Ig-OI
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 41: In testimony, the Company proposes changes to its NSF policy. Cary
Direct at 28.
a. Please provide exact language for the proposed policy change.
b. Regarding SheetNo.9, ScheduleNo.5 of the Company's tariff item l, the
"Return Check Charge," does the Company intend to file an updated tariff
to reflect the proposed change? If yes, when? If not, why not?
RESPONSE TO PRODUCTION REQUEST NO. 41: The Company's existing policy for a
returned payment due to non-sufficient funds (NSF), requires customers to satisfy an NSF of any
amount and any associated NSF fees exclusively with Cash, Cashier's Check or Money Order.
Customers are also required to present this payment at the Company's business office.
Customers are not allowed to satisfy an NSF through a Check, ATM/Debit Card, Credit Card or
ACH Transfer.
If approved, the Company's NSF policy would be modified to allow customers
the ability to satisfy an NSF amount and any associated fees with a Credit Card payment via
Western Union. Customers would be able to present payments at any authorized Western Union
Pay Station or Western Union Quick Collect Kiosk whether in-person, online or via phone call.
Customer payments would no longer be accepted at the Company's office or by Company
SUEZ Response to Staff Production Request No. 41 - Page 1 of 2
employees. Customers would be allowed to satisfy an NSF through Cash, Cashier's Check,
Money Order or Credit Card.
On a case by case basis, the Customer Service Supervisor/Manager has discretion
to make exceptions to the NSF policy in applying or reversing NSF fees and accepted forms of
payment. Exceptions would include instances of inadvertent customer error, fraud or undue
financial hardship.
The Company is not proposing to modify the existing Returned Check Charge
amount or file an updated tariff Sheet No. 9, Schedule No. 5.
SUEZ Response to Staff Production Request No. 4'1 - Page 2 of 2
SUEZ WATER IDAHO INC.
CASE SUZ.W.19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water ldaho Inc.
REQUEST NO. 42: Sheet No. 9, Schedule No. 5, of the Company's tariff item 3 describes the
"Field Collection Trip Charge." If the exemption to collecting fees in the field is granted, this
item will no longer apply. How and when does the Company intend to file an updated tariff to
reflect the proposed change? If yes, when? If not, why not?
RESPONSE TO PRODUCTION REQUEST NO. 422 The Company would file a revised
conforming tariff schedule, if approved and as directed by the Commission's Order.
SUEZ Response to Staff Production Request No. 42 - Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ.W.19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 43: Has the Company had discussions with other processing vendors offering a
Utility Payment Program? If discussions have taken place, please provide a summary of those
discussions. If discussions have not taken place, please explain why.
RESPONSE TO PRODUCTION REQUEST NO.43: The Company's negotiations with
Western Union are ongoing.
SUEZ Response to Staff Production Request No. 43 - Page 1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ-W.19.01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 44: Please provide the expected deferral cost to the regulatory asset for 2019,
2020, and 2021.
RESPONSE TO PRODUCTION REQUEST NO.44: If approved, the Company's request is
to defer and recover payment convenience fees and attorney costs associated with this filing.
Should the Commission decision require individual notices be mailed to all customers or revised
Company's Rules & Regulations pamphlets be sent, the Company would then request deferral
and recovery of these customer communication costs.
Through May 21,2019 attorney fees for this filing are $6,1 56 and are expected to
total between $l0k and S20k.
During 2018, Western Union payment convenience fees for Idaho customers were
S138,461. Electronic payment adoption rates are expected to rise and the Company anticipates
that rate could range anywhere from l0% to 30Yo.
The Company's negotiations to reduce payment convenience fees are ongoing.
While the Company's cost is expected to be lower than the $1.99 convenience fee, the overall
impact on the expected deferral amount is difficult to estimate absent afinalized contract rate.
Exclusive of individual customer mailings or notices, and dependent on Company
cost and customer payment choices, the anticipate deferral cost for 2019 might be between
SUEZ Response to Staff Production Request No. 44 - Page 1 ot 2
$60,000 and $150,000, between 5100k and $200k for2020 and between $150k and $250k the
following year.
SUEZ Response to Staff Production Request No. 44 - Page 2 of 2
SUEZ WATER IDAHO INC.
cAsE suz-w-19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water ldaho Inc.
REQUEST NO. 45: Please quantify the benefits to all customers of (a) removing the ability to
receive payments at the Victory office, and (b) removing convenience fees.
RESPONSE TO PRODUCTTON REQUEST NO. 45:
Removing the ability to receive payments at the Victory office, customers would benefit by:
l. Having a rededicated Customer Service Representative (CSR) that would be reassigned
from cashiering/receptionist duties to the call center area to respond to customer
inquiries. Rather than processing walk-in payments from the immediate surrounding
geographic area, the CSR would be processing an additional 60+ phone inquiries per day,
responding to emails or written correspondence, and serving a larger number of
customers from the entire service area.
2. Numerous other convenient payment option locations would be available to customers at
no additional cost if approved. Currently 7l Western Union payment locations exist
within l0 miles of the Company's office.
3. If approved, customers would be able to process payments electronically, via phone,
email, or online at no additional fee, saving the cost of a first class postage stamp, $1.00
to $1.99 conveniences fees, or $5.00 fee if a payment is presented at US Bank downtown
SUEZ Response to Staff Production Request No. 45 - Page 1 of 3
location. Please see Production Request No. 39 and 40 which discuss the US Bank
payment option.
4. The additional controls and processes required for processing cash payments would not
be required if customer payments were no longer processed at the Company's office.
This would allow employee time to be dedicated to responding to customer inquiries.
5. There are benefits when comparing online payments to processing cash or check
payments. Checks have more risk (ie. typographical errors in inputting account numbers
for example) that require agent management and, because of this, processing and
correcting payment exceptions is time consuming. Eliminating this would allow
employee time to be dedicated to responding to customer inquiries.
By removing payment convenience fees, customers would benefit by:
1. Having more convenient payment locations and various payment options through
Western Union at no additional charge.
2. Customers do not expect not to incur convenience fees. Across the company, we have
received numerous complaints from customers regarding convenience fees.
3. Faster, more convenient payment processing options vs. traditionalmailed check
payments or in person payments
4. When absorbing the payment convenience costs, SUEZ anticipates the Company will be
charged a lower per-instance fee (pending ongoing Western Union contract negotiations).
The fees for the Company are expected to be lower because VISA allows for lower
SUEZ Response to Staff Production Request No. 45 - Page 2 of 3
processing fees for utilities, which only applies if customers are not charged a
convenience fee. While more customers may choose an electronic payment option, the
overall cost per transaction will be lower.
SUEZ Response to Staff Production Request No. 45 - Page 3 of 3
SUEZ WATER IDAHO INC.
cAsE suz-w-19-01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO. 46: Does the Company expect to defer any additional costs such as, but not
limited to, additional calls from Televox, additional mailers, and meters? Please explain.
RESPONSE TO PRODUCTION REQUEST NO.46: The Company's expectation is to defer
Western Union customer payment processing fees paid by the Company and attorney legal fees
associated with this filing. The Company does not expect to request deferral of any additional
costs ifapproved as proposed.
The additional Televox automated calls are subject to customer late-payments, and the
cost is expected to be lower than $4,000, not requiring a request for deferral.
The Company's customer communication plan as proposed, anticipates a cost of less than
S10,000 and would not be requested for deferral. However, should individual customer mailers
or bill inserts be required, then communication costs would be requested for deferral.
The small amount of advanced meters planned to be purchased would be capitalized as
installed, not deferred.
SUEZ Response to Staff Production Request No. 46 - Page '1 of 1
SUEZ WATER IDAHO INC.
CASE SUZ-W.19.01
FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF
Preparer/Sponsoring Witness: Jarmila Cary, Director of Finance, SUEZ Water Idaho Inc.
REQUEST NO.47: Please provide a list and copies of all cost/benefit analyses and workpapers
supporting the Company requested changes.
RESPONSE TO PRODUCTION REQUEST NO. 47: Attached please find the following
files:
#47a - Disconnection visit payments.xlsx
#47b - Payments Summary 2014 - 20lS.xlsx (See File on CD)
#47c - Western Union Customer Payments.xlsx (See File on CD)
#47d - Cash Payment Locations.xlsx
#47e - Other Local Utility Cash Payment Research.xlsx
#47f - Idaho Televox call fees 2014-201 8.xlsx
SUEZ Response to Staff Production Request No. 47 - Page 'l of 1
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CERTIFICATE OF SERVICE
I HEREBY CERTIFY that on the 30th day of May,2019, I caused to be served a
true and correct copy of the forgoing SUEZ Water ldaho lnc.'s Responses to
Commission Staff's First Production Requests by the method indicated below and
addressed to the following:
Diane [tI. Hanian
Commission Secretary
ldaho Public Utilities Commission
47 2 W est Wash i ngton Street
Boise, ldaho 83702
IPUC
[] by U.S. Mail
Xby Personal Delivery
/llbv Facsimile
[ ] by E-Mail secretarv@puc,idaho,oov
diane. hanian@puc. idaho.qov
Matt Hunter
Deputy Attorney General
ldaho Public Utilities Commission
47 2 W est Washington Street
Boise, ldaho 83702
Attorneys for IPUC
[] by U.S. Mail
}(bV Personal Delivery
/tlOv Facsimile
[] by E-Mail Matt Hunter
Matt. H u nter@ puc. idaho.oov