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Home My WebLink About20070509MNV to Staff 1-11.pdfMorning View Water Co., Inc. An Idaho PUC Regulated Company 3996 E. 200 North O. Box 598 FUgby, Idaho 83442 Fax: 208-745-0041Office: 208-745-0029 SCOTT WOODBURY DEPUTY ATTORNEY GENERAL IDAHO PUBLIC UTILITIES COMMISSION PO BOX 83720 BOISE, IDAHO 83720-0074 (208) 334-0320 IDAHO BARNO. 1895 I1NV- w- oG-o 'Zd, ::::- . ""I --- ,J,) :.~. ,~- ,:.. " C/:-:~1 C;~) Mr. Woodbury, Per your request I have compiled the answers to the best of my knowledge. They are as follows: #1. #2. Incoming Calls:Secretary answers calls. She handles billing and payment questions. If question can not be answered by secretary it is referred to Nolan. e-mail, complaints, payment arrangements, service orders, other transactions We have had no e-mail inquiries. Complaints are taken secretary or answering service. If complaint can be handled by secretary, the problem is solved there. secretary can not solve the problem, it is referred to Nolan. Service Order If water needs to be provided to customer, we ask that they come to the office to fill out the appropriate paper work and service is turned on that day, usually within a few hours. When customer requests water turn off they are informed of their billing status (amount due or paid until), they are informed that there will be a fee to reconnect the water service. We talk to the customer to find the best solution, for their needs. If we need to turn the water off, we try to get it done within 24 hours, unless it is an emergency at which point we would get there promptly. #3. #5. #6. #7. Routine Transactions. Payments received in person are posted immediately. Payments in the night drop are posted before 9 a.m. Monday through Friday. Payments by mail are posted as soon as the mail has been opened, and sorted. Number of customer Complaints for 2006 by Categories. 131 complaints water off 2 complaints low pressure 3 notes on check. Water rip off. (same customer) Information taken from telephone logs, and customer files Disconnects approximately 5. Don t remember exact amount. I was not aware that we needed to keep a running record. Customer file contains, initial notice, and 24 hour notice. Telephone number for outages during business hours. 208-745-0029 Telephone number for outages after hours. 208- 745-0029 24 hours answering service Number of customers on level pay. All customers are level pay. We do not have meters. All customers pay the same every month. #8.Late Payments and Finance Charges for 2006 We do not charge late fees or fmance charges. #9.Name and type of service provided by affiliated business in same location. Morning View Homes.. . Realty Landco Building and Development. . Construction These companies have the same owner, the same P.O. Box. These are separate companies. Morning View Water was conceived when Landco built a development requiring the water company. #10. Number of Deposits, and total Dollar Deposits 2006. 178 deposits for 966 payments. Total dollars $40 984.45 Deposits and totals taken from computer report. Luann Crane Secretary Personal telephone number 208-745-7858 Work telephone number 208- 745-0029 This information was compiled from records kept at Morning View Water Company 3996 E. 200 North FUgby, Idaho 83442 Mr. Woodbury, Please treat this letter as a formal notice that unless we receive a price increase immediately we may not be able to pay the power bill this summer. Please give this concern your immediate attention. Nolan Gneiting Manager Morning View Water Co. 3996 E. 200 North O. Box 598 FUgby, Idaho 83442 208- 745-0029 ,/.f't/:7 ~fJQ/1 -:::t- ,'-"--"'~~"-"'-' ,---- " ,=-", ---------- ~t~ ~ - l - I :I \ ~i 1 - ~-:, c--- ~ \ :i\ ~ "\, !, . I ~:I . I +\L I~ '\' \"'- I~r- r-- -+-- ';::' , 1.~ ,.. ---------- '\ -- --------- 1 ~ ,..,n, , I, '- -4..\ 1 ' , ~---- ~ ~--y ~ ~' -=:"i, ~ ":; l:: ,'k' \J '" ~'" ~ --I... ~ \1'. ~-- T) 1 \J ---..:.~ "~ ~\" ~" .' '\. ~ \.~ ~~ ", ~ i\ ~ ,~~ ).' ~ ~~\" ~" ~I ~ ~ ~ \'. "') -. ;t. ~ \: ""~ ,~ ~. ,:, ~ "~ """, ;:- '...... fi, l ~ "Ii ') ~ '.-:::"'" ~\ , . t :J \' :-.. ~1 ~ ~ " ~ ~ ~~ ..~ ~~ ' 1.) \-.. \)\ ~) ;, "--.. ~ ,) ~ '," \) ~ ~ ~ l~~ \..:-~ ~ ~ t ~ ' ") \i.. f' \" l~ ~ "\'-:.) ~ "J ~ ~, IV . "- ~~ ~\. ~ ~ ~~ '\~~ ~ ~*-)