20230411Show Cause Hearing Transcript Vol I.pdf

In The Matter Of:
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty
Vol. I
March 29, 2023
T&T Reporting, LLC
477 Shoup Avenue, Suite 105
Idaho Falls, Idaho 83402
[phone]
Min-U-Script® with Word Index
1
1 BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION

2
IN THE MATTER OF ISLAND PARK ) CASE NO. ISL-W-23-01
3 WATER COMPANY'S FAILURE TO )
COMPLY WITH IDAHO PUBLIC ) SHOW CAUSE HEARING
4 UTILITIES COMMISSION REPORTING ) ORDER NO. 35707
AND FISCAL REQUIREMENTS. )
5 )

6

7
BEFORE:
8
COMMISSIONER ERIC ANDERSON, CHAIR
9 COMMISSIONER JOHN HAMMOND, JR.
COMMISSIONER EDWARD LODGE
10

11

12 HELD AT: Island Park Emergency Services Building
4378 County Circle
13 Island Park, Idaho

14
DATE: March 29, 2023
15

16 TIME: 11:39 a.m.

17

18

19 VOLUME I - Pages 1 - 132

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21

22

23

24

25
2

1 A P P E A R A N C E S

2
For the Staff:
3
Claire Sharp, Deputy Attorney General
4 11331 West Chinden Boulevard
Building 8, Suite 201-A
5 PO Box 83720
Boise, Idaho 83714
6

7 For Idaho Public Utilities Commission:

8 Joseph Terry, PUC Auditor
11331 West Chinden Boulevard
9 Building 8, Suite 201-A
P.O. Box 83720
10 Boise, Idaho 83714

11
For the Company:
12
Hawley Troxell
13 Marvin M. Smith, Esquire
2010 Jennie Lee Drive
14 Idaho Falls, Idaho 83404

15
Also Present:
16
Dorothy McCarty, Idaho Water Company
17 Roger Buchanan, Idaho Water Company
Jan Noriyuki, Commission Secretary
18 Maria Barratt-Riley, Deputy Administrator

19

20

21

22

23

24

25
3

1 I N D E X

2
WITNESS DIRECT CROSS COMMISSION
3
Dorothy McCarty 10 67 85
4

5
E X H I B I T S
6
Admitted
7
STAFF 1 - 27 8
8
COMPANY A - C 8
9

10
REQUEST FOR INFORMATION/PRODUCTION OF DOCUMENTS
11
Page Request
12
18 Supply Company Quickbook Files
13
63 Number of Connections per Customer Line
14

15

16

17

18

19

20

21

22

23

24

25
Dorothy McCarty - Vol. I - March 29, 2023
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1 ISLAND, PARK, WEDNESDAY, MARCH 29, 2023, 11:29 a.m.

2

3 COMMISSIONER ANDERSON: Good morning.

4 Is it loud enough for everybody here?

5 Can you hear me?

6 MULTIPLE VOICES: Yes.

7 COMMISSIONER ANDERSON: Is that loud

8 enough for everybody? Can you turn this up a little

9 bit?

10 Better. Better. Okay, good.

11 Thank you very much. And it is our

12 sincere apologies for being a half hour late going

13 through today; it has reasons, and now we're here, so

14 thank you for being patient with all of us.

15 This is a Show Cause Hearing. We have a

16 little bit of preliminary things that we would like

17 to go through first before the hearing begins. And I

18 will begin again with a good morning. This is the

19 time and place for a Show Cause Hearing in Case

20 Number ISL-W-23-01, also referred to as In the Matter

21 of Island Park Water Company's failure to Comply with

22 Idaho Public Utilities Commission Reporting and

23 Fiscal Requirements.

24 The purpose of this hearing is to allow

25 the Company an opportunity to show cause why it
Dorothy McCarty - Vol. I - March 29, 2023
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1 should not be required to, number 1, immediately

2 provide the Commission with adequate responses to its

3 Audit Request Questions, Numbers 1, 3, 4, 6, 7, 9 and

4 10; and 2, immediately provide a customer complaint

5 log; number 3, immediately provide Company billing

6 information, including actual customer bills; number

7 4, to immediately cease and desist from charging

8 customers in excess of its approved tariff, and the

9 Company shall submit documentation of refunds for

10 customers who have been overcharged; number 5,

11 immediately provide its current written protocol or

12 notification plan that describes the protocol for

13 scheduled emergency and temporary service

14 interruptions, and a written plan for customer

15 notifications and status updates; number 6,

16 immediately meet its obligation to provide safe and

17 reliable service to customers and resolve the

18 interruptions in water service and water quality

19 concerns through the appropriate testing and

20 maintenance of its system; 7, immediately refrain

21 from retaliating against customers; and number 8, pay

22 up to a $2,000 penalty per day and all accrued

23 interest under Idaho Code 61-706 and 61-707 for each

24 day that each response was late in breach of

25 statutory duty; and number 9, face additional
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1 penalties under Idaho Code 61-709 against the Company

2 and its employees or officers for untimely and

3 incomplete responses to the Audit Requests that were

4 late in breach of its statutory duty.

5 My name is Eric Anderson, and I will be

6 the chair of today's proceedings, and I'm joined with

7 Commissioner Hammond to my left and Commissioner

8 Lodge to my right.

9 A Show Cause was issued by the

10 Commission on March 14, 2023. The order has stated

11 nine claims against the Company. The hearing is

12 being held in order to allow the Company an

13 opportunity to address the claims.

14 The transcript of this proceeding will

15 be added to the underlying record of this case. The

16 commissioners will receive and review facts and the

17 evidence in the record to make its final decision in

18 the case.

19 We do have a court reporter here at the

20 hearings today, Denise Nowak, who is doing this, and

21 she will be creating the official transcript for the

22 record.

23 As an interim matter, let's document,

24 for purposes of the record, the parties present and

25 their counsel. We can begin with Staff's
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1 representation through the attorney general.

2 MS. SHARP: Claire Sharp, Deputy

3 Attorney General for the PUC.

4 COMMISSIONER ANDERSON: Thank you, Ms.

5 Sharp.

6 And for Island Park Water Company?

7 MR. SMITH: Marvin Smith. And I'm

8 joined at counsel table by Dorothy McCarty, president

9 of Island Park Water Company, and Roger Buchanan, who

10 has submitted an affidavit and has been service

11 provider for the Company for a very long time.

12 COMMISSIONER ANDERSON: Thank you, Mr.

13 Smith, and welcome.

14 Does counsel on either side have

15 anything that I missed that I should be made aware

16 of?

17 MS. SHARP: I neglected to introduce

18 Joseph Terry, Staff from the PUC.

19 COMMISSIONER ANDERSON: Thank you, Mr.

20 Terry.

21 When I call your name today, you'll be

22 sworn in as you would be sworn in in any official

23 court proceeding. I will ask you to identify

24 yourself for the record. And it will include your

25 name, spelling of your last name, and address.
Dorothy McCarty - Vol. I - March 29, 2023
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1 Unless my colleagues have determined I

2 missed anything, please let me know. I do want to

3 make one point first. We do have on the record

4 Commission Exhibits 1 through 20, and Island Park's

5 supplementals. So response to any objections to the

6 exhibits, I will go ahead and make sure that they are

7 entered into the record.

8 At this point in time, does counsel have

9 any other additional comments to make?

10 MS. SHARP: President Anderson, the

11 Commission would like to clarify the exhibits. Our

12 exhibits, I believe, are numbered 1 through 27.

13 And we spoke briefly with counsel before

14 the hearing about the affidavits filed shortly before

15 the hearing. Staff would like the opportunity to

16 respond to those affidavits 21 days ideally post

17 hearing, based on the timing of the submission of the

18 affidavits from Ms. McCarty just a few days before

19 the hearing.

20 COMMISSIONER ANDERSON: Thank you, Ms.

21 Sharp. We'll make the record show 1 through 27.

22 (Whereupon, Staff Exhibit's 1 - 27 were

23 admitted into evidence.)

24 (Whereupon, Company Exhibits A - C were

25 admitted into evidence.)
Dorothy McCarty - Vol. I - March 29, 2023
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1 COMMISSIONER ANDERSON: And, Counsel,

2 would you like to respond.

3 MR. SMITH: Yes.

4 As stated by Ms. Sharp, we did have a

5 conversation. The Company has no objection to the

6 Commission responding -- the Commission Staff

7 responding to the affidavits. We haven't talked if

8 there's gonna be any surrebuttal. I don't know what

9 the affidavits will say, but we may be asking the

10 Commission just for a surrebuttal on the affidavits,

11 depending on what the Commission Staff says.

12 COMMISSIONER ANDERSON: That sounds

13 reasonable. Thank you very much.

14 MS. SHARP: Thank you.

15 COMMISSIONER ANDERSON: Okay. Let's

16 begin with examination of Dorothy McCarty.

17 Ms. McCarty, at this point in time I

18 would like to advise you that if you need a break for

19 any reason from the proceedings for a rest or

20 whatever, please ask the Chair, and that will be

21 provided to you.

22 And with that, Ms. McCarty, I would like

23 to swear you in.

24 D O R O T H Y M C C A R T Y,

25 called as a witness, having been first duly sworn,
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1 was examined and testified as follows:

2 COMMISSIONER ANDERSON: Thank you very

3 much.

4 Mrs. Sharp, I'm going to turn the

5 questioning over to you.

6 MS. SHARP: Thank you, President

7 Anderson and Commissioners.

8 DIRECT EXAMINATION

9 BY MS. SHARP:

10 Q. Good morning, Ms. McCarty.

11 Ms. McCarty, can you confirm that you

12 are the owner and operator of Island Park Water

13 Company?

14 A. I'm the president and secretary

15 treasurer of Island Park Water Company.

16 Q. Thank you.

17 And how long have you held the role of

18 president and secretary treasurer?

19 A. Since July of 2011.

20 Q. And how many customers does the Company

21 serve?

22 A. Approximately 400.

23 Q. Thank you.

24 I've broken down my questions to follow

25 the audit request, so I'll remind you the audit
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1 request that I'm referring to hopefully before I ask

2 you the questions about the Company's response.

3 The first questions I have about Audit

4 Request number 7 from the Staff. Audit Request

5 number 7 asked you to "provide a list of all customer

6 complaints received in 2020 and 2021, along with each

7 complaint's resolution."

8 According to your response, the Company

9 did not have a complaint log; is that correct?

10 A. That's correct. I was unaware I had to

11 maintain it.

12 Q. And have you started keeping a complaint

13 log?

14 A. I have.

15 Q. And if so, can you describe the

16 complaints that you have received since about 2022 or

17 within the last year?

18 A. Well, I just started maintaining the

19 log. Do you want me to just talk about memory?

20 Q. That won't be necessary if you started

21 keeping the complaint log. We don't need to go

22 through each of the individual complaints.

23 A. Thank you.

24 Q. I next would like to speak to Staff's

25 Audit Request number 6. The Audit Request number 6
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1 asked the Company for "a listing of the

2 plant-in-service for the Company as of the end of

3 2021."

4 Staff's position was that your narrative

5 statement partially addressed this request for

6 information. I just have a few followup questions on

7 that.

8 Could you generally describe your water

9 system for the record?

10 A. Yes, I could. We have seven different

11 public water systems. Actually I'm going to clarify

12 that, because one of them we had requested to be

13 declassified as a public water system; it doesn't

14 meet the requirements.

15 We have 14 wells that are providing

16 water to the various subdivisions. The public water

17 systems are -- starting at the north would be Goose

18 Bay Estates. And then just recently Valley View

19 Estates was classified for a public water system in I

20 believe August, September; I'm not sure. I wasn't

21 aware of it until October. Then we have Aspen Ridge

22 Estates, Shotgun Village Estates, Division 1 through

23 11, excluding -- I believe it's Division 10.

24 And if you want me to clarify in each

25 one how many wells, I would be glad to.
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1 Q. No, thank you.

2 I would like to just clarify which of

3 the water systems are you hoping to be declassified.

4 A. Shotgun, Stevens.

5 Q. Okay, thank you.

6 Have you installed meter reading on your

7 water system?

8 A. No, we do not have metering.

9 Are you talking about the wells, or are

10 you talking about the individual meters?

11 Q. I was assuming for the wells. Let me

12 clarify that.

13 A. I'm taking input from Roger Buchanan.

14 He maintains our wells.

15 MR. BUCHANAN: Some of them have --

16 A. Some of them have meters on them.

17 MR. SMITH: I don't know if you want to

18 place him under oath since he's here.

19 COMMISSIONER ANDERSON: Yes. If he's

20 going to participate, I think that would be a good

21 idea.

22 MR. SMITH: I think that would be wise.

23 And just for your clarification, we may

24 do this volleyball thing between the two of them,

25 because Roger has a lot more technical information on
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1 some of the aspects of this than Ms. McCarty.

2 So, Mr. Chairman, if you would like to

3 place Mr. Buchanan under -- I hate to -- is that a

4 procedure you would like to do, or do you want to

5 hold those questions for Mr. Buchanan?

6 MS. SHARP: I think if we could just

7 swear him under oath. And I'll try to keep my

8 questions, just in case the hearing of this meeting

9 is less technical for Ms. McCarty.

10 COMMISSIONER ANDERSON: Mr. Buchanan,

11 your first name again?

12 MR. BUCHANAN: Excuse me?

13 COMMISSIONER ANDERSON: What is your

14 first name?

15 MR. BUCHANAN: Roger.

16 R O G E R B U C H A N A N,

17 called as a witness, was duly sworn, at this time.

18 COMMISSIONER ANDERSON: Thank you very

19 much.

20 That's outside here, counselor?

21 MR. SMITH: Yes.

22 And, Mr. Buchanan, did you hear the

23 question posed by counsel on metering?

24 MR. BUCHANAN: Most of the wells have --

25 COMMISSIONER ANDERSON: You'll have to
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1 use the microphone.

2 MR. BUCHANAN: I'm sorry.

3 Most of the wells have meters installed,

4 but not all. I would have to look at the records and

5 see which ones are not installed. It's one of the

6 requirements, I do believe, on the last sanitary

7 survey, that we have meters installed for all the

8 wells.

9 MS. SHARP: And just a followup

10 question.

11 Do your customers have meters installed,

12 individual meters for customers --

13 MR. BUCHANAN: No, we have do not have

14 individual meters for customers. No.

15 MS. SHARP: Thank you.

16 BY MS. SHARP:

17 Q. I would like to ask you specifically

18 about well number 3, I believe, in the Valley View

19 Subdivision. There's some indication that a customer

20 has been paying for repairs on the system, perhaps

21 electrical power to well number 3.

22 Who is paying the power on that part of

23 the system?

24 A. That well does not belong to Island Park

25 Water Company.
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1 Q. Is that well listed under your CPCN?

2 MR. SMITH: Can you restate the

3 question? She didn't hear it clearly.

4 BY MS. SHARP:

5 Q. Is well number 3 listed under your CPCN

6 as part of Island Park Water Company?

7 A. What is that?

8 COMMISSIONER HAMMOND: CPCN --

9 MS. SHARP: What is --

10 COMMISSIONER HAMMOND: -- A CPCN is a

11 certificate of public convenience and necessity.

12 Each public utility is given one by the commission.

13 So any acronym, just --

14 MS. SHARP: Thank you.

15 COMMISSIONER HAMMOND: Yeah. No

16 worries.

17 A. I don't believe it is.

18 BY MS. SHARP:

19 Q. Okay.

20 A. I have no knowledge of that question.

21 We don't own the well.

22 Q. Thank you.

23 Next, I'd like to ask some questions

24 about the audit requests dealing with your financial

25 reports. That would be audit request -- in the
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1 customer list that would be Audit Request numbers 1,

2 3, 4, 9 and 10.

3 So Audit Request number 1, that

4 requested that the Company "provide a customer list

5 broken out by subdivision." Staff's position is

6 that -- Audit Request number 1 -- is that the Company

7 responded to the request as of, we believe, around

8 February 15th. However, Staff does take the position

9 that this response was delayed beyond the deadline of

10 January 10th, 2023.

11 I would now like to turn to Audit

12 Request number 10 which requests that the Company

13 "provide all Company bank statements for 2020 and

14 2021." Staff's position was that the Company

15 initially obscured the bank statements for protecting

16 customer information; but then there was a delay with

17 the Commission's receipt of the unredacted bank

18 statements. We now have those statements responsive

19 to Audit Request number 10.

20 I would like to ask a few questions

21 about your accounting practices and the bank

22 statements that you submitted. The first one is

23 general.

24 Does the Company use Intuit QuickBooks

25 for its bookkeeping?
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1 A. We do use QuickBooks.

2 Q. And would the Company be able to provide

3 a copy of some of the specific QuickBooks files to

4 the Commission Staff to review for followup to the

5 audit?

6 A. Yes.

7 Q. Thank you.

8 On Audit Request number 9, the Company

9 was asked to "provide an accounts receivable aging

10 report for the years ending 2020 and 2021."

11 Our understanding is that the Company

12 did not have a receivable aging report; is that

13 correct?

14 A. I have to clarify that.

15 Q. Absolutely.

16 A. I suffer from wet macular degeneration.

17 I get injections in my eyes every four weeks, in both

18 eyes. At the time of that request and in trying to

19 respond to you, I did not know nor did I see where I

20 could respond to that, so that was why I responded.

21 I believe I asked Joe Terry to reach out

22 to me. My intent was that if I can't find something,

23 please give me guidance on where to find it to

24 provide it to you.

25 Q. So does this mean that the Company has
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1 additional information on accounts receivable that

2 they would like to submit in response to Audit

3 Request number 9?

4 A. I believe if you look at what was

5 resubmitted to you, there was an aging report

6 resubmitted.

7 Q. As of the February 15th --

8 A. Yes.

9 Q. Thank you.

10 And under the monthly interest rate and

11 the accounts receivable report, can you tell me what

12 monthly interest the Company was charging?

13 A. I think the interest rates are set by

14 you, 12 percent a year.

15 Q. Is that the rate that the Company is

16 charging on its -- per its accounts?

17 A. Yes, with the clarification that we do

18 waive that when we deem necessary.

19 Q. Thank you.

20 The next questions are in response to

21 Audit Request number 10, which was a request for the

22 financial and the bank statements of the Company.

23 What is your relationship to McCarty

24 Management Company?

25 A. I am McCarty Management Company.
Dorothy McCarty - Vol. I - March 29, 2023
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1 Q. And what services would you say McCarty

2 Management is providing for the Company?

3 A. Island Park Water Company made the

4 decision a long time ago not to have any employees,

5 and we outsource all the needs of the Company.

6 Q. And what is your relationship to Ray

7 McCarty?

8 A. He's my husband.

9 Q. And what is Ray McCarty doing for Island

10 Park Water Company?

11 A. He is no longer serving.

12 Q. What role did he provide?

13 A. He was simply an advisor. He was just

14 -- his business is insurance, so he was an advisor on

15 what sort of insurance we should maintain.

16 Q. Do you have a timeframe that you could

17 provide for his service for the Company?

18 A. I don't recall.

19 Q. Do you recall when he stopped providing

20 that service to the Company?

21 A. Last year.

22 Q. Okay, thank you.

23 And what is your relationship with

24 Holden-McCarty?

25 A. Holden-McCarty is an insurance agency.
Dorothy McCarty - Vol. I - March 29, 2023
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1 Q. Any relation with the last name?

2 A. My husband and my son own Holden-McCarty

3 Insurance Agency.

4 Q. And I'm assuming that the services that

5 Holden-McCarty is providing for Island Park relates

6 to insurance then; is that correct?

7 A. They are a broker for insurance. And,

8 yes, we do buy our insurance through Holden-McCarty

9 Insurance.

10 Q. And what is your relationship to Tony

11 McCarty?

12 A. He is my grandson.

13 Q. And what services does or has Tony

14 McCarty provided?

15 A. In the past he was assisting with the

16 Company, but he no longer serves the director.

17 Q. As a director, did you say?

18 A. No. He was only there as a consultant.

19 I don't -- the intent was to bring him on to take

20 over management. He is no longer interested in that.

21 He is no longer helping with me.

22 Q. And at what time would you say that

23 ended?

24 A. More than a year ago.

25 Q. Okay, thank you. Excuse me.
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1 What is your relationship to Justin

2 McCarty?

3 A. Justin McCarty is my grandson.

4 Q. Okay, thank you.

5 And just for the record, what role does

6 Roger Buchanan provide for the Company?

7 A. Roger Buchanan is an outsource for

8 maintaining the wells.

9 Q. And to your knowledge, Roger Buchanan is

10 also involved with Buchanan Well Drilling; is that

11 correct?

12 A. I believe he's the vice president.

13 MR. BUCHANAN: Yes.

14 BY MS. SHARP:

15 Q. Could you tell me what services Valley

16 View Construction has performed for the Company?

17 A. They are a construction company that can

18 be hired to do repairs.

19 Q. Could you specify what repairs you had

20 them perform for the Company around 2020 and 2021?

21 A. I would say it was in relationship to

22 broken water lines.

23 Q. Thank you.

24 Based on the bank statements that we

25 have in 2020 and 2021, the Company had expenses to
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1 McCarty Management Services for approximately

2 $25,000, and then a second payment of another

3 $25,000. The Company also had expenses to Dorothy

4 McCarty, yourself, for $22,000 and about $14,000,

5 respectively.

6 Could you explain the different services

7 these payments are for?

8 A. The ones to me were payments back on

9 loans made to the Company. Others would be for

10 services provided to the Company.

11 Q. And what were the loans for?

12 A. Operational.

13 Q. Could you describe that or document --

14 excuse me -- describe it?

15 A. Describe what?

16 Q. What did the Company need a loan for?

17 A. It's difficult at times to collect money

18 from the customers, and so we don't always have

19 funds. So if we need funds, I cover it.

20 Q. Was that also -- were loans to cover the

21 Company. Excuse me.

22 A. And some of them are reimbursement fees.

23 I would have to look at it specifically to answer

24 your question. It's really ambiguous; I just don't

25 understand it.
Dorothy McCarty - Vol. I - March 29, 2023
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1 Q. But in general, the payments for you

2 were to reimburse what you paid the Company?

3 A. I would say, generally speaking, it was

4 for reimbursements that were incurred.

5 Q. Is that a separate purpose than the

6 payment to McCarty Management Services?

7 A. The payments to McCarty Management

8 Services could also be for expenses incurred. I

9 would have to look at the specifics.

10 Q. Okay. The Company has had expenses in

11 2021 to North American Insurance Company,

12 Holden-McCarty Insurance, and Progressive Insurance.

13 Could you please explain the different

14 insurance products these companies provided the

15 Company?

16 A. We have a liability insurance policy. I

17 don't know which policies you are talking about

18 specifically, that's not my expertise. But we have

19 liability on the directors. We have insurance on the

20 Company itself.

21 Q. The Company also has had expenses in

22 2020 and 2021 to Buchanan Well Drilling for

23 approximately $6,300 and $7,000 for a total of about

24 $13,000.

25 And is it correct that these were for
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1 well repairs or other system-related repairs for the

2 Company?

3 A. Yes, they were. And I would like to

4 point out that Mr. Buchanan has been very generous

5 with the Company and not demanding payment until we

6 can get the monies owed to him, so that's not

7 inclusive of all the expenses that would have been

8 declared for those years.

9 Q. Thank you.

10 The Company has also had expenses in

11 2020 and 2021 to equipment financed for about $922

12 and $1,300.

13 Could you explain what the Company --

14 what services or goods are provided by equipment

15 financed?

16 A. It probably is related to our printers

17 and fax machine. I would have -- again, I don't know

18 until I specifically can see it, how to properly

19 answer this.

20 Q. Thank you.

21 And if -- of course, if you don't know

22 the answer, that's also an appropriate response.

23 The Company also had expenses --

24 MR. SMITH: She's having a real --

25 COMMISSIONER ANDERSON: Yes, Counsel.
Dorothy McCarty - Vol. I - March 29, 2023
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1 MR. SMITH: -- problem hearing you.

2 MS. SHARP: Okay.

3 MR. SMITH: She can't hear you.

4 MS. SHARP: Thank you for letting me

5 know. I'll speak louder into the microphone.

6 THE WITNESS: Thank you.

7 BY MS. SHARP:

8 Q. The Company has had expenses in 2020 and

9 2021 to Costco for approximately $200 in one year and

10 $15,000 the following year.

11 Could you explain what services or goods

12 are provided by Costco that the Company is receiving?

13 A. It may have been for reimbursing an

14 expense to somebody who had done something for the

15 Company. I believe the $15,000 -- I would have to

16 look at it, I think would be a computer. I'm not

17 sure. Again, I would like to look at the individual

18 receipts.

19 Q. Does the Company have those individual

20 receipts?

21 A. I believe so.

22 Q. Okay. The Company also has had expenses

23 in 2020 and 2021 to Simply Mac totaling around

24 $1,000.

25 Could you explain what services or goods
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1 are provided by Simply Mac?

2 A. Yes. They are a computer repair and

3 maintenance company. So if I had a hard driving down

4 or any technical thing, I would go to them to help

5 me.

6 Q. Thank you.

7 Also in 2020 and 2021, the Company had

8 expenses to Hobby Lobby for approximately $666 and

9 $240, respectively.

10 Could you explain what services are

11 provided by Hobby Lobby for the Company?

12 A. Yes. I've gone over there to purchase

13 materials to make signs to post em for oil and water;

14 all kinds of things that I've done like that.

15 Q. Thank you.

16 I would also like to ask some questions

17 about Audit Request number 3. Audit Request number 3

18 asked the Company to "provide a schedule showing all

19 non-recurring fees charged to customers in 2020 and

20 2021."

21 Do you agree that the reconnection

22 charge per your tariff is $20 per reconnection during

23 business hours and $40 for reconnection before or

24 after the normal business hours?

25 A. I understand now that that's what we
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28

1 have on the website. We don't have any means to

2 disconnect and reconnect at that rate.

3 Q. Have you been charging in excess of that

4 rate?

5 A. For what?

6 Q. For the reconnection.

7 A. No, I don't believe so. I don't

8 understand your question, but, no, I don't think so.

9 Q. You did state that you were unaware that

10 that was the rate for reconnection as published on

11 our website. Are you referring to the Company's

12 tariff on the Commission website?

13 MR. SMITH: Do you understand?

14 THE WITNESS: No, I don't understand the

15 question.

16 MR. SMITH: She's confused as to what

17 you're asking.

18 Mr. Buchanan, do you understand the

19 question?

20 MR. BUCHANAN: Not totally, no.

21 MR. SMITH: Okay.

22 MR. BUCHANAN: Could you restate?

23 MS. SHARP: I'm happy to restate.

24 MR. BUCHANAN: Could you, please?

25 COMMISSIONER ANDERSON: Excuse me,
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1 Counsel, on both sides. I appreciate that the

2 interactions are well intended but the gravity that

3 I'm giving here is that we do need to address the

4 Chair as much as possible. Let's not have the

5 cross-communication.

6 If you have that request of counsel with

7 the Company, please address it to me, and then she

8 can respond.

9 MR. SMITH: Will do. Thank you, Mr.

10 Chairman.

11 COMMISSIONER ANDERSON: Thank you.

12 MR. SMITH: Can we have the question

13 restated? She is not understanding.

14 COMMISSIONER ANDERSON: Counsel?

15 MS. SHARP: I'll try a different

16 approach.

17 BY MS. SHARP:

18 Q. Ms. McCarty, I'll represent that your

19 tariff provides $20 per reconnection during business

20 hours and $40 for a reconnection before or after

21 normal business hours.

22 Were you aware that that is the tariff

23 reconnection fee?

24 A. I understand that. We don't have the

25 means to turn off a customer. I understand the
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30

1 tariff to be a yearly tariff, not something that's

2 turned on and off, it's whether you use it or you

3 don't use it. It's not something that somebody can

4 call in and say I want to turn off my water. We

5 don't have any means to do that without calling a

6 construction company to come over and disconnect --

7 dig up the line and shut it off.

8 It's not a reasonable tariff that's on

9 there per my perspective, because we can't then

10 reconnect it for $40, we would have to hire someone

11 to come over, dig it up, reconnect it. We simply

12 don't do that.

13 Q. When you say you simply don't do that,

14 have you not connected any customers within the

15 timeframe?

16 A. Are you speaking specifically about a

17 new connection?

18 Q. Yes, ma'am.

19 A. A new connection, I understand, is $200.

20 Q. Not to belabor the point. Have you --

21 you mentioned that cost was a concern with

22 disconnecting customers.

23 Is it true that you have not

24 disconnected service for customers?

25 A. To my knowledge, in all the years Island
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31

1 Park Water has been in existence, no customer has

2 ever been physically disconnected.

3 Q. Thank you.

4 Could you explain why your billing

5 statements provided to the Commission state that

6 you're charging 12 percent interest where the tariff

7 states 1 percent per month and 12 percent per annum?

8 A. Yes, I can. That was an unintentional

9 typo of not putting per year.

10 Q. So if I understand that that was a typo,

11 that hasn't been your practice to charge customers

12 the 12 percent?

13 A. I have never, to my knowledge, seen a

14 customer charged 12 percent, nor would I.

15 Q. Thank you.

16 You stated earlier that you understand

17 that the hook-up fee is $200 per authorized

18 connection, which we agree.

19 A. Right.

20 Q. Do you agree that $1,100 is the charge

21 for unauthorized connection?

22 A. Yes, that's what my understanding is.

23 Yes.

24 Q. Thank you.

25 Including the annual tariff and these
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32

1 additional fees, is the Company charging additional

2 fees to its customers that you are aware of?

3 A. Not that I'm aware of, if I understand

4 your question correctly.

5 Q. I think so. Thank you.

6 I'll next go to, generally, Audit

7 Request number 4. That asks that the Company

8 "provide a copy of all bills sent to customers in

9 2020 and 2021."

10 Staff's understanding is that the

11 Company was unable to provide copies of the customer

12 bills initially and -- is that correct?

13 A. That's correct. May I explain?

14 Q. Yes, please.

15 A. We don't send out statements. We send

16 out letters at the request of customers who live in

17 Island Park off and on during the summer. They

18 travel. And so the practice through the years would

19 have been calls saying could you please notify us

20 what is owed this year or if I'm delinquent. So we

21 send out letters. I started sending them out in

22 March. That wasn't satisfactory to a lot of people.

23 They said could we get them earlier, because if they

24 come too late and we don't see them, then we don't

25 pay our water.
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1 So I sent out a letter that states your

2 water tariff for this year is the $280. If you have

3 a delinquency, this is what you owe. And I did not

4 keep copies of those because it's in the accounts,

5 what they owe. I figured I could -- I mean I really

6 didn't know I was required to keep a copy of every

7 letter that was sent out. You can go into the

8 QuickBooks and pull up their account and regenerate a

9 statement for them.

10 So to clarify, for your request I

11 believe I included what we had set up in QuickBooks

12 that we could send a statement or an invoice to. And

13 I believe those are in the requests that I sent over

14 immediately to you in February. And I believe I sent

15 you a form of what the letter would look like that we

16 would go in and send to people.

17 Q. Do you agree that the Company's tariff

18 allows the Company to charge $280 annually for water

19 service for the dates of June 1st to May 31st of the

20 following year?

21 A. I believe Island Park water has a

22 different understanding of that. In 2000 when I was

23 reviewing -- before I took over the Company in

24 November, if I'm correct on my dates, in November of

25 2009, the PUC informed water company they should
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34

1 charge -- after the rate increase had been approved,

2 that they should charge an additional $84 for the

3 months of the November and December, and that the new

4 tariff would start into effect the following year at

5 $280.

6 Historically the Company was billing in

7 May, giving -- or if they did it in June, it would be

8 like six months of service. And it would -- if they

9 paid June, May or April, they were paying for the

10 year. Further conversation that I had with Chris

11 Hecht years later, he said to me that a customer

12 becomes delinquent on March 31st of the following

13 year, which is 15 years. That indicates to me that

14 the water tariff is for the year. That's my

15 understanding. It's not a monthly, it's not a user,

16 it's somebody who pays the water tariff.

17 If you're only using your cabin for one

18 month or if you're there for the whole entire year

19 it's the same thing. We don't have the ability to

20 shut it off and on, and it wasn't set as a monthly

21 rate.

22 MR. SMITH: Mr. Chairman, Can I --

23 COMMISSIONER ANDERSON: Counsel,

24 briefly.

25 MR. SMITH: -- speak to my client so she
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35

1 -- I don't think she completely understood the

2 question. If I understand the question and the

3 confusion that my client has is it's -- it sounds

4 like the Commission's position is that the $280

5 tariff runs, as you've stated, whereas my client, I

6 believe, believed it's from January to December based

7 upon the 2009 conversation she had.

8 Do you understand the difference

9 between --

10 THE WITNESS: I do understand what she

11 was asking, but I wanted to clarify to the

12 commissioner why I understood it to be yearly, based

13 on what I read.

14 MR. SMITH: Well, I don't want to get

15 into too much semantics. She was talking yearly,

16 you're talking yearly. It's just the months that are

17 included in that year.

18 THE WITNESS: I would say I understand

19 it to be from June to May.

20 COMMISSIONER ANDERSON: And, Counsel, I

21 would certainly give you some opportunity at the end

22 to redirect.

23 MR. SMITH: Thank you.

24 BY MS. SHARP:

25 Q. Does your tariff expressly allow you to
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36

1 charge an additional fee for rental properties?

2 A. No.

3 Q. Have you ever charged rental properties

4 additional fees?

5 A. Not to my knowledge.

6 Q. So Staff has received several reports of

7 the Company not charging -- excuse me -- of the

8 Company charging additional fees for rental

9 properties.

10 MS. SHARP: At this point, because the

11 Company has not been able to provide exact copies of

12 the customer bills, it is difficult to reconcile the

13 Company's reports with the customer reports that we

14 have in Staff's Exhibit Number 14. So we would like

15 an opportunity to follow up and investigate some of

16 these discrepancies, perhaps in a followup audit

17 request. But I wanted to bring that to the

18 commissioners' attention.

19 BY MS. SHARP:

20 Q. Your tariff states that the Company

21 shall "furnish service to applicants within its

22 certificated service area in accordance with the

23 rates and the rules and the regulations approved by

24 the Commission."

25 Would you agree that customers within
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37

1 the Company's geographic service area should be

2 allowed to be connected to the Company's water system

3 if the customer so desires?

4 A. Yes, if there's a service line in front

5 of your property.

6 Q. Do you recall denying water service to

7 perspective customers within the Company?

8 MR. SMITH: Mr. Chairman, I just ask for

9 a short recess on the question while she moistens her

10 eyes.

11 COMMISSIONER ANDERSON: Okay.

12 THE WITNESS: Sorry I have to do that.

13 It'll just take a couple minutes.

14 (Recess taken.)

15 COMMISSIONER ANDERSON: Let's get to

16 order.

17 MR. SMITH: Thank you, Mr. Chairman.

18 COMMISSIONER ANDERSON: You're welcome.

19 Thank you, Counsel, for the short break.

20 You may continue with your questions.

21 BY MS. SHARP:

22 Q. Ms. McCarty, I believe we started off

23 where we were asking about providing water service to

24 customers within your geographic service boundaries.

25 Do you recall denying water service to
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1 prospective customers within the Company's geographic

2 boundaries?

3 A. I believe I recall two people who

4 contacted me.

5 MR. SMITH: Mr. Chairman, it doesn't

6 sound like our mic is working now.

7 COMMISSIONER ANDERSON: It's quiet.

8 COMMISSIONER LODGE: As is mine now.

9 MR. SMITH: It looks like it's on.

10 (Discussion off the record.)

11 COMMISSIONER ANDERSON: Okay.

12 THE WITNESS: I'm going to clarify my

13 answer.

14 I didn't deny them. I recall one person

15 contacting me who had purchased a lot in a

16 subdivision to which, when I looked it up, we didn't

17 have a water main that came anywhere near that lot.

18 I discussed that option with him, the

19 cost of extending it, and discussed with him that

20 there -- many people in that particular subdivision

21 have their own private wells. He might look into the

22 option of drilling a private well. It might be

23 cheaper than extending the line. He was not denied.

24 It was a conversation.

25 And I remember another person who
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39

1 purchased a lot and asked for a connection to it.

2 And looking at our water right, it had excluded that

3 lot. And I told her I that would contact and find

4 out if it's permissible to do that. I have since

5 talked to her again for permission to proceed in the

6 spring when they can dig it up, but she wasn't denied

7 anything.

8 Q. Did you provide the individuals, either

9 of them, with written notice of your reasonings?

10 A. The one was via text message. The other

11 was conversation. He didn't ask for any written

12 response.

13 If someone wants to connect, they would

14 have to apply for a connection permit. Neither --

15 that gentleman did not ask to apply for a connection

16 permit, to my recollection.

17 Q. Have interruptions in water service

18 occurred for Island Park customers since 2020?

19 A. Yes.

20 Q. How many would you say?

21 A. Since 2020?

22 Q. Yes, ma'am.

23 A. I would be guessing, because I don't

24 recall the exact numbers. It would be due to a break

25 in a line, I believe, in 2020, possibly 2021. We had
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40

1 a break in the winter in Shotgun Kickapoo on Cayla

2 Lane. Nobody was in the subdivision at the time, but

3 someone called in and made us aware of the fact that

4 there was a broken line there.

5 We had broken lines in Shotgun Estates.

6 When they were called in and reported, I would

7 contact either Kelli Volweiler or Ray Pierce with

8 Valley View Construction, and whoever can get over

9 here soonest. We will call in a deadline and do the

10 repairs.

11 We have an old system. And I do recall

12 in Aspen Ridge there was a broken line that they went

13 in and repaired. And when they did it, the only way

14 they could do it is to shut down the wells to repair

15 them. So they are temporarily out of water during

16 that time.

17 Q. What would you say the length of these

18 interruptions have been for your customers?

19 A. Well first of all the water is on until

20 the construction company gets there and turns it off.

21 The construction company will have to call for a dig

22 line to locate and come out. And when they are

23 there, there would have been a notice posted that the

24 well would be shut down for an estimated period of

25 time and then back up. And the repair takes,
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41

1 guessing, it could take several hours.

2 There's been one example that it could

3 take several weeks for us to facilitate that; and I

4 believe that's what you're talking about. There was

5 a repair that had to be done in Valley View, but

6 actually it wasn't in the timeframe that you're

7 asking about.

8 Q. We did receive reports that customers in

9 the Valley View Subdivision have had interruptions in

10 service since the middle of December 2022.

11 Is that your understanding?

12 A. The customer that I understand that's --

13 the only customer I know that has been in Valley View

14 since December of 2022 currently has water. We had a

15 pump to waste valve that was open and reported to us

16 the end of December 2022, and we have taken every

17 means to address that.

18 Q. So was there an interruption -- would

19 you agree that there was an interruption in service

20 to Valley View, the customer, in 2022?

21 A. I really don't know that they were

22 without water, because it's my understanding when

23 Buchanan Well Drillers were able to access the well,

24 the pressure or the pump to waste valve had been

25 opened, and it was closed the last time he had been
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42

1 there. They were able to -- it was -- I believe he

2 -- and if I'm not wrong, I believe he said the psi in

3 that well was 28 psi. When he was able to properly

4 generate pump to waste, it brought it back up to 60

5 psi.

6 They went down to the lower well, which

7 was operational, fully operational. And that well

8 was at 70 psi, which indicates to me -- and also the

9 fact that water was being pumped out of the pump to

10 waste, that we had water in our conveyance system.

11 This gentleman who went out to get snow

12 off his roof shortly thereafter, I asked him to take

13 a water sample. He did, and come back to me and said

14 not only did he have water, but he had a neighbor

15 that he knew where their hydrant was where he could

16 go over and physically dig down and locate it. He

17 turned on the water hydrant to see if that hydrant

18 had water and it did. He's been up since and he has

19 water. He stayed for two days, he said, to dig more

20 snow off of his road -- off of his roof.

21 And I have tried contacting other

22 customers in Valley View, and no one is there. They

23 winterize their cabins. The snow depths, I believe,

24 even in my affidavit that I sent you, showed the snow

25 depths in Valley View were to the top of the street
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43

1 sign. One cabin has snow up to its roof. It's

2 virtually --

3 Q. I would like to interrupt at this point.

4 MR. SMITH: Just a second.

5 BY MS. SHARP:

6 Q. My question is mostly pertaining to

7 whether or not there was an interruption in water

8 service from the Company; and if so, what was the

9 length of the interruption?

10 MR. SMITH: Mr. Chairman.

11 COMMISSIONER ANDERSON: Counsel.

12 MR. SMITH: Just for continuity, it

13 appears that maybe Mr. Buchanan can speak to at least

14 the Valley View interruption period.

15 COMMISSIONER ANDERSON: Mr. Buchanan,

16 would you like to answer that question, please?

17 MR. BUCHANAN: When Island Park Water

18 Company was made aware of that pump to waste being

19 open, okay, there was some confusion from the reports

20 that we were getting from people who were in the

21 subdivision that reported it. They said -- well if

22 pumping water out, and somebody went up there and

23 actually took a picture sent it to us, okay. And

24 then we -- one of the customers asked to be able to

25 go up and see if they can close that valve. And I
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44

1 had given them permission to do that if they went up

2 there, but they had to be on the phone with me cuz it

3 was improperly -- the valves were improperly

4 positioned. They could freeze the water line if it

5 wasn't drained.

6 A pump to waste normally is just used to

7 pump water out after you service the well, okay. And

8 what happened was from other means that I had heard

9 that they thought they -- that the valve was shut.

10 And now we have better pressure because the valve was

11 shut. And I -- when we went up there afterwards --

12 this was in January, okay. I sent two people up

13 there. They have to actually access the subdivision

14 with a snowmobile. And they found that the pump to

15 waste was intermittently pumping water out because of

16 the protection devices that I have on that other

17 well, the east well, okay.

18 So when -- it's a -- if the demand is

19 more than what the well can keep up, it turns the

20 pump up on. And when the pump was turned off, there

21 was no water coming out of that pump to waste, okay.

22 But when they were up there prior to them closing the

23 valve, they observed that the water pressure in the

24 well itself was at 28 pounds, okay. Once they closed

25 that valve, then the water pressure came back up to
Dorothy McCarty - Vol. I - March 29, 2023
45

1 60 pounds at that time. And they --

2 MS. SHARP: Mr. Buchanan, could you

3 estimate how much time it took between the Company

4 noticing the difference in pressure and you said, I

5 think, at the 28 pounds to the 60 pounds to allow the

6 customers to receive water in that interim?

7 MR. BUCHANAN: Well, okay. To my

8 knowledge there were no customers in the subdivision

9 at the time, okay. And when we were out there and

10 saw the 28 psi, okay, that was essentially around the

11 second week in January.

12 MS. SHARP: And when did the pressure

13 return to the higher amount? I believe you said that

14 it was 60.

15 MR. BUCHANAN: Immediately after closing

16 the valve.

17 MS. SHARP: What was the timeframe for

18 closing the valve? Are we talking hours? Days?

19 Weeks?

20 MR. BUCHANAN: For us, weeks. To

21 quantify, when we were there, it was a couple

22 minutes. I mean, you climb down the pit and close

23 the valve, okay. The valve was closed. We noticed

24 the pressure came up. I was surprised with that

25 amount of water coming out that the system would
Dorothy McCarty - Vol. I - March 29, 2023
46

1 still have that amount of pressure in it.

2 MS. SHARP: If I'm understanding you

3 correctly, is it the Company's position that no

4 customers in Valley View Subdivision had an

5 interruption in water service?

6 MR. BUCHANAN: I would not say that we

7 know that for sure. I mean we've been told that most

8 of those cabins had been winterized, okay. You know,

9 with the advent of how much snow we've had up there

10 this year, I don't know if they -- people would have

11 come up more if they had more access to the

12 subdivision, which the only way you can get to it is

13 either snowshoe or go up with a snowmobile, okay.

14 But we had to do that to access that subdivision.

15 Does that answer your question?

16 MS. SHARP: I think so.

17 BY MS. SHARP:

18 Q. Is the Company aware of any other

19 periods of interruption in water service for

20 customers, say a week or month in the time period?

21 A. Are you speaking about Valley View?

22 Q. No, I'm talking about all of your water

23 systems.

24 A. I'm not aware of all of the water

25 systems having an interruption for that long. I'm
Dorothy McCarty - Vol. I - March 29, 2023
47

1 aware of one situation in Valley View where a

2 customer contacted me late June telling me that he

3 had been up there around Father's Day and observed a

4 water leak on his property, but he didn't call to

5 tell me about it.

6 We phoned -- I called in -- I called

7 Kelli Volweiler with Island Park Services and asked

8 her to go up and do a locate and make the repair.

9 And it was over the 4th of July weekend. Due to

10 short staffages -- short staffage -- I'm saying that

11 backwards. Tongue tied. Due to shortage of staff,

12 holidays, et cetera, we knew there was going to be a

13 slight delay before they could repair it.

14 I spoke to the gentleman who owned the

15 cabin --

16 Q. Let me --

17 A. Just let me --

18 Q. I want to --

19 A. Just let me explain, please.

20 There was a line -- we didn't want to

21 interrupt service to the whole --

22 Q. I'm sorry, let's get a little bit more

23 focused, if you don't mind. I just want to make sure

24 I have the dates correct on the timeline.

25 COMMISSIONER ANDERSON: Excuse me. And,
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48

1 Ms. McCarty, please -- counsel has a right to ask

2 questions and get the answers and hear that. Don't

3 try to interrupt her. If she's out of line --

4 THE WITNESS: I apologize.

5 COMMISSIONER ANDERSON: -- I will

6 certainly let her know that she can be -- so thank

7 you very much.

8 THE WITNESS: I appreciate that. I'm

9 sorry.

10 MS. SHARP: Thank you.

11 BY MS. SHARP:

12 Q. You mentioned a broken line.

13 And is it true that the Idaho Department

14 of Environmental Quality identified a broken line

15 around October 2022?

16 A. I believe -- no. I was gonna say I was

17 the one who identified it, not them.

18 Q. Did the Department of Environmental

19 Quality send you a notice of a violation for the

20 broken line?

21 A. I'm not aware of that, because I was

22 with Kelsey Carter. At the time I pointed it out to

23 her, I also told her that I put in a request for a

24 company to come up and do a dig locate. And they

25 were anticipating fixing it. We got a heavy snowfall
Dorothy McCarty - Vol. I - March 29, 2023
49

1 shortly thereafter, and they were not able to access

2 that.

3 Q. So just to clarify, the Company is

4 stating that the Department of Environmental Quality

5 did not send them a notice about a broken line in the

6 subdivision?

7 A. I do not recall that.

8 Q. Okay. Do you recall the Department of

9 Environmental Quality sending you a violation notice

10 for any broken lines?

11 A. I don't recall that.

12 Q. Okay. So I think following that one, do

13 you recall any other orders from the Department of

14 Environmental Quality regarding repairing damage to

15 any part of your system?

16 A. Are you -- may I ask a question?

17 Q. Yes, please.

18 A. Are you talking about the sanitary

19 survey and responses that would be needed to be done

20 on the sanitary survey?

21 Q. Yes, ma'am. This would be around the

22 October 2022 sanitary survey.

23 And I just wanted to ask about the

24 Company's understanding of communications between the

25 Department of Environmental Quality regarding any
Dorothy McCarty - Vol. I - March 29, 2023
50

1 broken lines.

2 MR. SMITH: The witness, Mr. Chairman,

3 would like to defer the answer to this to Mr.

4 Buchanan at this time.

5 COMMISSIONER ANDERSON: Mr. Buchanan,

6 would you care to respond quickly to that?

7 MR. BUCHANAN: Once again, repeat the

8 question for me again, please?

9 MS. SHARP: Okay. I'll try.

10 Mr. Buchanan, do you recall the Idaho

11 Department of Environmental Quality identifying a

12 broken line around October of 2022 during a sanitary

13 survey?

14 MR. BUCHANAN: I recall that Ms. McCarty

15 pointed it out to the person who was doing the

16 sanitary survey that there was an apparent leak,

17 okay, where we had had one before in the distribution

18 system, okay. But the -- at the time, and what we

19 saw on the -- when the pressures were taken on the

20 sanitary survey, okay. Other than at one spot lower

21 in the subdivision, we didn't see anything that they

22 recorded in the well pit so that -- in the Valley

23 View subdivision that would indicate that we weren't

24 getting adequate pressure to the distribution system

25 other than in one location that was far away from
Dorothy McCarty - Vol. I - March 29, 2023
51

1 this apparent water leak, okay, that we -- I believe

2 38 pounds pressure was observed, and we have to

3 maintain 40 pounds of pressure at any distribution

4 system.

5 But subsequent to that broken line,

6 okay, that was pointed out that we weren't able to

7 get to, to get it repaired, if that is a broken line.

8 I would just say that once we closed that pump to

9 waste valve, we didn't see the pressures go down.

10 And I'm at a loss to explain why -- if we had a known

11 leak, okay, why we would still see the leak happening

12 months later by the pressure going down. I mean, I

13 don't know. And most -- common sense says leaks

14 don't repair themselves, okay, so that's what I'm

15 saying.

16 Now I am aware that once some of the

17 sanitary surveys -- significant deficiencies were

18 brought up to Island Park Water Company, some of them

19 were timely responded to, and others on the -- there

20 was a particular one on a site salesman plan, okay.

21 And so we have since been issued, because of the

22 apparent loss of pressure, a notification from the

23 DEQ that there was a loss of pressure incident,

24 because people said they'd turn the water on and they

25 had no water, okay. And therefore it's a loss of
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52

1 pressure instance in a well, and we were -- had to

2 put out a water boil for that subdivision.

3 MS. SHARP: Let me stop you right there.

4 You started describing boil notices from

5 the Department of Environmental Quality.

6 So you agree that the Company has been

7 required to send boil notices by the Department of

8 Environmental Quality?

9 MR. BUCHANAN: Yes.

10 MS. SHARP: Are you sending your

11 customers water boil notices that have been approved

12 by DEQ?

13 MR. BUCHANAN: Well, I assume they were

14 approved.

15 BY MS. SHARP:

16 Q. Do you recall telling customers, perhaps

17 through a company newsletter, that they could

18 purchase a filtration system on Amazon to help with

19 the water quality?

20 COMMISSIONER ANDERSON: Ms. McCarty,

21 please.

22 A. I included a letter which I had sent

23 over to DEQ Jason Fales. Prior to sending out the

24 notices, he said we would need to do additional stuff

25 to that; send out additional notices -- additional
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1 information on boiling water.

2 It's my understanding that Roger

3 Buchanan, Jason Fales and Kelsey Carter sat down and

4 went through the details of exactly what had to be

5 stated in the boil water notices. We prepared them

6 and included the letter, which I had already told Mr.

7 Fales, was going to be included, and I mailed them

8 out. And in that letter -- I don't recall, I'd have

9 to look at the letter, whether I addressed putting in

10 infiltration systems. I recommend that to all

11 customers.

12 Q. So Exhibits 21 through 27 from Staff are

13 notices of disapproval from DEQ under IDAPA

14 58.01.08.007.

15 Do you agree that DEQ has sent notice of

16 disapproval for the following system, Aspen Ridge

17 Subdivision?

18 A. I'm aware they just send it.

19 Q. Goose Bay Estates public water system?

20 A. I'm aware they just send it.

21 Q. Shotgun Cherokee Subdivision 5?

22 A. I'm aware they just send it.

23 Q. Shotgun Kickapoo Subdivision 6 public

24 water system?

25 A. I'm aware they just send that.
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1 Q. Shotgun North public water system?

2 A. I'm aware they send it.

3 Q. Shotgun South Stevens Lane?

4 A. I'm aware they send it.

5 Q. Valley View Subdivision?

6 A. I'm aware that they send it.

7 Q. And is it your understanding that the

8 notices of disapproval cited Island Park for failure

9 to address significant deficiencies under IDAPA

10 58.01.08.303.06?

11 A. I understand that's what the letter

12 says.

13 Q. And second for fail -- do you agree that

14 DEQ notices of disapproval also cited failure to

15 provide tier 2 public notification of water users

16 under IDAPA 58.01.08.150.02?

17 A. I --

18 Q. I suppose the IDAPA citation isn't as

19 important as the failure to put up anything behind a

20 failure to provide tier 2 public notification of

21 water users.

22 A. May I clarify this?

23 Q. The question is if you understand, or if

24 you recall that the failure to provide tier 2 public

25 notification of water users was cited in the DEQ
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1 notices of disapproval.

2 MR. SMITH: Mr. Buchanan --

3 COMMISSIONER ANDERSON: Mr. Buchanan,

4 would you like to --

5 MR. BUCHANAN: I believe I can go ahead

6 and answer that.

7 MR. SMITH: Okay.

8 MR. BUCHANAN: Yeah. Island Park is

9 aware of the disapproval of all seven of the systems.

10 MS. SHARP: Thank you.

11 What steps are you talking to address

12 the notices of disapproval?

13 MR. BUCHANAN: I've met with Kelsey

14 Carter the day before yesterday and what went over

15 the specific language that needs to be sent out to

16 our customers on that disapproval, and try to get

17 clarification as what we have to do to become

18 compliant with this.

19 But since our -- the local engineer

20 Carlin Feisthamel -- excuse me, I don't know his name

21 that well, Carlin, the DEQ supervising engineer for

22 our division has been out of the office, and I've

23 been unable to contact him to actually get more

24 clarification. So I went to Ms. Carter and asked

25 what we -- you know, we've got to send these
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1 notifications out. We have 30 days to do that. And

2 then we have to certify what we've done. And I

3 basically asked why -- what reasonings they used for

4 decertifying --

5 MS. SHARP: But the Company --

6 MR. BUCHANAN: -- the disapproval of the

7 water systems. And it is basically -- what I

8 understand is that it was because we did, in a timely

9 manner, get site sampling plans backed, and also not

10 getting particular samples done in the exact

11 methodology that the DEQ wanted us to follow.

12 MS. SHARP: Okay. So at this current

13 point in time, the Company agrees that all seven of

14 its systems are currently -- have currently received

15 notices of disapproval?

16 MR. BUCHANAN: That's correct.

17 MS. SHARP: And currently, as of this

18 point in time, I understand that those issues of

19 disapproval have not been resolved?

20 MR. BUCHANAN: These specific issues

21 that need to be resolved, I believe we would have to

22 do it with Carlin --

23 MS. SHARP: But it's not currently

24 resolved at this point.

25 MR. BUCHANAN: Other than trying to get
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1 the letters out to the customers, no, cuz I -- I have

2 asked some more specific questions, but Ms. Carter

3 said she didn't have the answers at the time, two

4 days ago.

5 MS. SHARP: So does the Company have any

6 other pending proceedings before the Department of

7 Environmental Quality?

8 MR. BUCHANAN: I'm sorry, do we have any

9 other what?

10 MS. SHARP: Proceedings. Any other --

11 beyond, outside of these notices of disapproval.

12 MR. BUCHANAN: Do we have -- the only

13 ones that I recall that we've been informed of is

14 trying to fix the significant deficiencies in Valley

15 View Subdivision, and there's a continuing boil water

16 order there, okay.

17 But the other --

18 MS. SHARP: Sorry. If you don't mind me

19 interrupting.

20 So currently in your system for Valley

21 View, your customers in Valley View are under a boil

22 water notice?

23 MR. BUCHANAN: Yes.

24 MS. SHARP: Are your other systems also

25 under a boil water notice?
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1 MR. BUCHANAN: No.

2 MS. SHARP: Okay. Do you anticipate

3 future proceedings before DEQ in relation to the boil

4 water notice?

5 MR. BUCHANAN: I'm sorry, say that

6 again, please?

7 MS. SHARP: Do you anticipate future

8 proceedings before the DEQ related to the boil notice

9 that is still in place?

10 MR. SMITH: Mr. Chairman, I think Mr.

11 Buchanan is confused by the terminology

12 "proceedings." I don't think that he understands

13 what that word would mean in this context.

14 COMMISSIONER ANDERSON: Thank you,

15 Counsel.

16 And I think that Mr. Buchanan is here as

17 a resource for Ms. McCarty. I think that question

18 should be directed to Ms. McCarty. And then he

19 can -- excuse me -- or you may, Counsel, refer to Mr.

20 Buchanan.

21 (Conferring.)

22 COMMISSIONER ANDERSON: Ms. Sharp and

23 cochair, I received some examination. And perhaps

24 you could clarify what the proceeding means to the

25 customer.
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1 MS. SHARP: Thank you, Chairman, and,

2 thank you, Commissioners.

3 Let me see if I can go about it a

4 different way for clarity.

5 COMMISSIONER ANDERSON: Okay.

6 BY MS. SHARP:

7 Q. You stated that you understand that DEQ

8 has issued notices of disapproval for all seven of

9 your systems?

10 A. I'm aware.

11 Q. And you've also stated that the DEQ has

12 not removed the notices of disapproval or resolved

13 the notices of disapproval?

14 A. I believe that Mr. Buchanan was trying

15 to explain that I visited with Kelsey Carter to find

16 out what this is about, what it's in regards to, and

17 how we would go about resolving it.

18 Q. So this is expected to be an ongoing

19 situation following, and the Company needs additional

20 information from DEQ; is that correct?

21 A. I understand the Company is doing its

22 very best to reply to the ten points that are in this

23 to find out precisely why it's being disapproved.

24 And we would be resolving that we have, my

25 understanding, 30 days from the time she sent the
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1 letter to respond. But we have to send notices to

2 the customers once we know what the ten points are.

3 And it's my understanding that Kelsey Carter and Mr.

4 Buchanan visited about this. And it was with -- Ms.

5 Carter didn't have the answers to everything.

6 Q. Ms. McCarty, do you recall ever telling

7 a customer within your service area to -- that they

8 should drill their own well?

9 A. I recall providing information. I don't

10 recall ever telling a customer they had to drill

11 their own well.

12 Q. And are you aware of the cost that it

13 might -- that drilling a well might cost for the

14 customers in that area?

15 A. I have no knowledge of what a well would

16 cost.

17 Q. Okay.

18 A. And again, I want to clarify. I didn't

19 approach a customer about it. If a customer calls

20 and makes an inquiry, I will explain what I

21 understand are options to drill a well. In all of

22 our subdivisions, we have had customers from the

23 onset who have had private wells and customers who

24 for their own security want to have private wells.

25 They call and ask do you have any objection if we
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1 want to drill a private well. I will say no. And I

2 will explain to them the knowledge that I have and

3 what they have to do.

4 Q. Do you recall ever denying access to a

5 telecommunications company wanting to install

6 high-speed internet within our service area?

7 A. I didn't deny them. I recall having a

8 meeting, because they were asking for specific

9 location of lines in Aspen Ridge, the lines that were

10 originally installed, and according to the as-builts

11 had been moved because Fremont County at a later date

12 came in and installed sewer lines and moved them. So

13 I didn't know if they moved them on one side or on

14 the other.

15 And I recall reaching out to Fremont

16 County to find out if they had any knowledge as to

17 which way they had moved the water lines. This was

18 years ago, way before my time. They had no knowledge

19 of it. I discussed with Blackfoot Communication and

20 with the homeowners association officers there the

21 complications of it. I never denied anybody. I

22 wouldn't have the ability to deny them, nor would I.

23 Q. Is it your understanding that the

24 high-speed internet lines were installed then?

25 A. I understand that they have been
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1 installed in a lot of subdivisions.

2 Q. In that particular one. So in all of

3 the ones -- excuse me. Let me take a pause.

4 You stated that you didn't deny the

5 telecommunications company the ability to install

6 high-speed internet?

7 A. No. I don't know how I would deny em.

8 Q. Could you tell us, to your knowledge,

9 whether that particular company was able to install

10 high-speed internet?

11 A. I understand people in Aspen Ridge have

12 high -- have the fiber optics.

13 Q. Okay. I'd like to turn a little bit to

14 some of the billing records that the Company has

15 provided.

16 As stated earlier, you know, in order to

17 sort through some of the records that the Company has

18 provided and customer reports, commission staff would

19 like additional information through an investigation

20 or audit, and I just want to ask you about that some

21 of that within the record.

22 So the Company provided a transaction

23 list for customers billed in 2020 and online -- this

24 the is the bottom of page 8 of the customer bills

25 billed in 2020.
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1 The Company report states that the

2 Company -- the customer was billed $1,400; is that

3 correct?

4 A. The $1,400 is for five connections,

5 which at five times $280 is $1,400.

6 Q. There's another charge, just moving up

7 that list, for $560?

8 A. If a customer received a bill at $560,

9 it would be at their request for two separate

10 connections on possibly two separate lots.

11 Q. So it's not --

12 A. It's not that we are billing a

13 particular customer $560 or that we are billing a

14 particular customer $1,400 for a single connection.

15 Q. So in followup, we might be able to

16 clarify -- excuse me. So in your records it's not

17 clear to me how many connections there are per each

18 customer line. And I'm assuming -- is it possible

19 for the Company to provide that clarification in a

20 followup?

21 A. My understanding is one connection is

22 $280. A customer is entitled to one connection.

23 Am I answering what you're asking?

24 MR. SMITH: Well --

25 MS. SHARP: I think we might need more
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1 information to follow up just to reconcile the

2 reports and our information.

3 MR. SMITH: Mr. Chairman, I've talked to

4 my client. We would be more than happy to sit down

5 with a commission auditor on any of the financial

6 information receipt by receipt. I'd be happy to sit

7 down with a commission auditor and go connection by

8 connection. I mean it's simple math, $280 plus $280

9 is $560, as we've already discussed. And we would be

10 happy to go through that with an auditor from the

11 Commission to find out each customer -- how many

12 connections per customer, to answer the question.

13 COMMISSIONER ANDERSON: Thank you, Mr.

14 Smith.

15 I think my understanding of the question

16 was what determines a connection. Is it a single

17 family house, or is it -- you know, I'm not sure if

18 that's the question or not, or is it per lot, or is

19 it -- because they combine lots and then you reduce

20 those.

21 THE WITNESS: It's my understanding that

22 if you want a connection to your house, you have to

23 make a connection to the main line, or a single

24 connection if they are in a habitable section.

25 Does that answer your question?
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1 COMMISSIONER ANDERSON: I'm not asking a

2 question. I'm just trying to clarify.

3 MS. SHARP: Thank you.

4 COMMISSIONER ANDERSON: And that did

5 not -- perhaps did not come out well.

6 Please rephrase the question if I did

7 not.

8 MS. SHARP: President Anderson, you did

9 a great job.

10 I don't have any further questions at

11 this time.

12 COMMISSIONER ANDERSON: Thank you, Ms.

13 Sharp.

14 Mr. Buchanan and Counsel, would you like

15 to take a two-minute break before we close?

16 MR. SMITH: Sure.

17 COMMISSIONER ANDERSON: Let's take a

18 five-minute break.

19 (Recess taken.)

20 COMMISSIONER ANDERSON: Okay. We'll

21 come back to order.

22 Adam, I think my microphone is not quite

23 as loud as it used to be.

24 Ms. McCarty, if you could just test your

25 microphone?
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1 THE WITNESS: Hello?

2 COMMISSIONER ANDERSON: We're back now.

3 Any questions from the witness -- from

4 counsel?

5 MR. SMITH: Yes, your Honor -- excuse

6 me, Mr. Chairman. I just have a brief opening

7 statement before I begin the inquiry of my client.

8 We're here trying to give an

9 explanation. There's not an excuse for the late

10 filings but an explanation. Part of the explanation

11 includes the medical condition that befell my client

12 at this exact period of time on when the questions

13 were coming, other events in her life, the fact that

14 she had an accountant transition.

15 And I would like to delve briefly into

16 the systems themselves, the history, the context of

17 the systems, the challenges that these systems

18 present, given the location of the systems, and then

19 the attempts by the Company to comply with the

20 directives from the Commission.

21 That's just kind of a short overview

22 where we're gonna go with our questions, if I may,

23 Mr. Chairman and Commissioners.

24 COMMISSIONER ANDERSON: Counsel, you do

25 have permission to do that, but lets keep it in a
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1 brief format, because we have read many of the

2 comments back from your counsel --

3 MR. SMITH: I understand. Thank you.

4 COMMISSIONER ANDERSON: -- might as well

5 be.

6 MR. SMITH: I guess we'll share the

7 microphone.

8 CROSS EXAMINATION

9 BY MR. SMITH:

10 Q. Ms. McCarty, I think you heard the

11 chairman, but I would like to briefly state the

12 medical conditions that befell you from basically

13 June of last year, as they continue today, that made

14 it very difficult or maybe even impossible at times

15 for you to timely comply with the directives from the

16 Commission.

17 A. In June -- I believe around the 6th of

18 June I fell and severely injured my left leg and my

19 right ankle to the point where I -- to the point that

20 I had no mobility. I was on a scooter. To

21 complicate matters, when I went to the emergency

22 center to have my leg stitched up, I was exposed to

23 bronchial pneumonia, which progressed to this very

24 day.

25 And during that timeframe, a very dear,
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1 close friend who had helped me before in the past

2 with the water company had stepped up and said can I

3 help you, and I said yes. And I was planning to go

4 out of town for my son's wedding at the end of July,

5 which is in California, and Wendy was helping me.

6 Wendy had been out with cancer five

7 years ago, and they thought she had it licked. She

8 got a new spot. They put her through chemo. They

9 told her she was cancer free. Then in the end of

10 June or end of July they did a PET scan and it came

11 back rapidly, and she passed away on the 31st of

12 August.

13 From that point on, I was still

14 struggling with the recovery of my foot. And due to

15 the imbalance in walking, I developed a hematoma in

16 my left hip, which was very large, and required

17 treatment. And I was going through treatment for

18 that.

19 I had talked to Clair, I believe,

20 sometime -- Claire and Joe sometime in October, which

21 was when I first became aware that we were really

22 doing an audit. Because prior to that, I had a

23 communication, and I believe it's in the affidavits;

24 I won't belittle it, from Terri Carlock, who had made

25 an inquiry, and I had replied. And she said, heads
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1 up, you're gonna have an audit. And I was surprised,

2 because we had just done one a couple years ago. And

3 I said, well, could we postpone that for a year and

4 explain.

5 I was of the understanding that that's

6 what was happening. I just understood it to be a

7 routine audit. I didn't understand anything else, so

8 I was surprised when I heard from Claire Sharp that I

9 was now deficient in this. I -- we discussed turning

10 in the annual reports and the timeframe, and I

11 understood that that would be by the end of November.

12 Then further complicated, I was

13 diagnosed -- hospitalized with COVID around the 13th

14 of November. I ended up back in the hospital a week

15 later. And I know this just sounds so far fetched,

16 but then I was diagnosed with wet macular

17 degeneration in my eyes. I started treatment the

18 first -- I believe the first week of November. I get

19 injections in my eyes every four weeks to maintain my

20 vision and stabilize it. And during this timeframe,

21 my retinal specialist has said -- informed me that I

22 need to keep my screen time down to a minimum --

23 about 3 hours a day. I'm dealing with that.

24 I thought I had -- I had sent in the

25 annual reports. I sent them overnight. I had told
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1 Claire that I would -- and I think Terri Carlock and

2 I possibly told Joe that I had overnighted them to

3 them, that they had the annual reports and that it

4 was my understanding that we would be working on the

5 rest of these ten questions.

6 And due to my eyesight I couldn't find

7 the ten questions, and I sent off an inquiry; could

8 you send me back the ten questions. I didn't hear

9 anything. And then they sent back and I said, oops,

10 I found them. And I started working on them in

11 December and I was preparing what I had. And my

12 response that I was preparing was not being flippant.

13 I really thought some of these questions were asking

14 me things that I had just provided the year before to

15 Joe. So I would say I believe these are still on

16 file with the Commission.

17 But I had started preparing, under my

18 understanding of what Joe wanted, for like the bank

19 statements, blanking out the pertinent, private

20 information; preparing it. And I also reached out

21 and made a phone call to somebody at the Commission.

22 And I got a recording saying that they were going to

23 be out of the office until after the 1st of January.

24 I presumed that being the holidays that everybody was

25 gone. I had worked on my response.
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1 And then we got hung up the end of

2 December when we got the notification about the pump

3 to waste, and we were dealing with that and DEQ. And

4 I get a letter delivered to my house, I believe, the

5 night of January 3rd, which I saw the next day, and

6 it was her demand for the rest of the audit. And I

7 immediately put together what I had prepared and sent

8 it overnight to her -- I mean to Joe on I think the

9 6th of January, just three days later, with a comment

10 to please contact me if this wasn't what you wanted.

11 And the reason I said I couldn't see the

12 aging report, is because I physically couldn't see

13 it. I was using a magnifying glass to identify stuff

14 on the computer.

15 Then in January, because my foot isn't

16 healing right, I asked my doctors -- you know, they

17 just keep saying, oh, at your age and everything, it

18 can take eight months or more. And we did an MRI.

19 And I had an interior fracture in the foot bone. And

20 they tell me it will heal eventually.

21 COMMISSIONER ANDERSON: Ms. McCarty, I'm

22 going --

23 THE WITNESS: I'm overwhelmed.

24 COMMISSIONER ANDERSON: That's fine.

25 I'm going to continue to give you a little levity
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1 here, however you do need to wrap this up, because

2 you did provide all of this in writing. It's all

3 part of the permanent record.

4 MR. SMITH: I'll try to ask the same

5 questions, Mr. Chairman, and try to speed this up.

6 BY MR. SMITH:

7 Q. Is it true you went through an

8 accounting transition in November of 20, 2022?

9 A. Yes, I did.

10 Q. Have you been able to find a new

11 accountant?

12 A. I have.

13 Q. And when will that new accountant begin

14 servicing Island Park Water Company?

15 A. She said as soon as she finishes her

16 taxes.

17 Q. Okay. So you have been able to put a

18 new accountant in harness; is that correct?

19 A. Well, I've spoken with her, she's

20 agreed, and we're going to meet as soon as possible.

21 I understand the tax load.

22 Q. And you heard my statement to the

23 Commission that you have no problems sitting down

24 with an auditor from the Commission to go through all

25 of the financials and the connection statistics for
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1 the water system; is that correct?

2 A. That is correct.

3 Q. And just -- I understand this is kind of

4 an open-ended question, but did you ever have the

5 intent to either delay or sandbag the Commission in

6 regard to this audit?

7 A. I absolutely didn't. I truly did not.

8 Q. As far as these systems, can you briefly

9 advise the Commission when all of these systems --

10 and by that I mean the subdivisions -- when were they

11 platted and approved by Fremont County?

12 A. The timeframe, I believe, is 1970 to

13 1985.

14 Q. And at that time period were these

15 subdivisions ever intended to be year-round

16 subdivisions, or were they to be seasonal?

17 A. I know from personal contact with the

18 developers at the time that they were all designed

19 for seasonal summer usage.

20 Q. And did that go into the planning of the

21 water systems that are present in these subdivisions

22 now?

23 A. Yes, it did.

24 Q. And at the time these subdivision were

25 planned and approved by Fremont County and the water
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1 systems installed, did that go into the capacities or

2 allotment of what water that will be available to

3 each of the lot owners be?

4 A. Yes, it does. When you receive a

5 license for purposes from getting an application and

6 bringing that, and then you get the license when they

7 approve of, and that determines how much water you

8 can allocate to your sub -- or to your different

9 individuals.

10 Q. What type of entity is Island Park Water

11 Company?

12 A. It's a nonprofit corporation.

13 Q. Does that mean there are no members or

14 shareholders?

15 A. Yes.

16 Q. Under the bylaws of Island Park Water

17 Company, what type of usages can be made of the water

18 that Island Park either leases or sells?

19 A. I understand the language to be domestic

20 and irrigation.

21 Q. And you have Island Park water right

22 allocations; is that correct?

23 A. That's correct.

24 Q. And according to the water right, what

25 allocation can go in those water -- that water
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1 allocation be applied to, what types?

2 A. It's limited to domestic, restricted

3 commercial and restricted vegetation.

4 Q. Now you've explained -- Mr. Buchanan has

5 explained this site sampling plan.

6 And why are you doing that?

7 A. I understand that it was a requirement

8 that Mrs. -- or Ms. Carter put in when she did the

9 sanitary survey. The site sampling plan is basically

10 to give diversified sampling from the areas in your

11 subdivision. And in order to accommodate that, I

12 presented a site sampling plan.

13 She had requested specific cabins for

14 each quarter. And due to the location and

15 availability up here, that's not a feasible way for

16 us to have access. People aren't always there.

17 So we met with Carlin, Roger Buchanan

18 and I and discussed how difficult this was. And it

19 was agreed that what would better -- be acceptable,

20 and what Carlin said he would waive any deficiencies,

21 and he would accept it if we did a quadrant.

22 And I submitted that. And, again, Ms.

23 Carter denied it. We went back in and met with

24 Carlin and we -- I highlighted it in colors

25 and taking the subdivisions, for example, and
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1 dividing it into four sections with the understanding

2 that we could take a water sample from that section

3 we had availability from anything to take it from

4 that quarter that we were sampling.

5 If not, for instance, this winter, it

6 cascaded over, that we couldn't get into the first

7 ones designated. So it was our understanding that we

8 could go to the next section, find a location,

9 wherever we would could find a location to get a

10 water sample for this quarter, that would end up

11 being our first quarter sampling. We did that. It's

12 my understanding that Ms. Carter has now denied that.

13 Q. What other plans or protocols have you

14 formulated in order to provide an adequate and safe

15 water supply to the folks in these subdivisions?

16 A. We were requested to provide a

17 depressurization protocol. That was written up. In

18 the event you have a depressurization, it was written

19 up. A response was sent -- a copy of that was sent

20 to the Commission, and a copy was provided to DEQ.

21 On the other request, which I understand

22 is the other deficiency for the disapproval, was to

23 provide an operation and maintenance manual. I had

24 asked Ms. Carter if DEQ had a template for that, and

25 she said no. We had discussed this with Carlin, and
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1 we were in the process of preparing one.

2 Q. Let's turn our attention to rental

3 properties.

4 Have you ever denied water access to

5 anybody who is "renting"?

6 A. I have not.

7 Q. Does rental properties -- we might as

8 well just face it -- do rental properties mount a

9 challenge to a water system, and, if so, how does

10 that challenge present itself?

11 A. The challenge presents itself in the

12 fact that Fremont County -- and I presume by rentals

13 you are talking overnight, short-term, nightly,

14 weekly rentals?

15 Q. Yes.

16 A. The county was issuing permits for

17 occupancy for 15 people per cabin. Our system

18 doesn't have that amount of water to provide to them.

19 Q. Has that been resolved?

20 A. With the Commission, I think I was told

21 that due to the protests from so many subdivisions,

22 homeowners, et cetera, who were facing the issues of

23 their wells going dry from the abuse of this, Fremont

24 County, I believe, backed off. And the only one

25 issuing permits is the City of Island Park.
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1 Q. Let's talk about the incident of talking

2 about well drilling.

3 Can you explain that conversation to the

4 Commission?

5 A. Are you talking about --

6 Q. Well, you've been accused --

7 A. Oh --

8 Q. Basically it's been misconstrued, I

9 believe, as you're threatening somebody within the

10 water system; why don't you just go drill your own

11 well.

12 A. I absolutely have never said that to

13 anybody. If somebody's called up making an inquiry,

14 I have explained to them that my understanding is

15 under Idaho law every property owner has the right to

16 drill a private well provided they can meet the

17 proper setbacks and get an approval from the Idaho

18 Department of Water Resources.

19 I have never, ever, to my knowledge,

20 told somebody drill your own well.

21 Q. Well as I understand it, what you would

22 say is that drilling your own well is an option.

23 A. Correct.

24 Q. And, in fact, Mr. Buchanan can speak to

25 that a little bit if -- with the permission of the
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1 Commission.

2 COMMISSIONER ANDERSON: Yes, that's

3 fine.

4 MR. BUCHANAN: I've been associated with

5 the Island Park Water Company since 1990 when I came

6 on board with Andrew Well Drilling, and have been

7 doing the servicing and -- involving the servicing of

8 the wells for Island Park Water Company.

9 Now through the history, at one point

10 the Fremont County Commissioners requested that the

11 Island Park Water Resources would not give drilling

12 permits to people that had the ability to have -- to

13 hook up to public water systems. That has -- was --

14 at one point was a very contentious issue for people.

15 But some of the subdivisions in here have very small

16 lots. And the big question was if they could meet

17 the setback limits and if they wanted the wells to go

18 -- people to look up to the public water systems.

19 They were actually denying people the ability to pull

20 a permit to drill their own private wells.

21 Now along that same line, over the

22 years, a lot of those subdivisions -- some people in

23 those subdivisions that Island Park Water Company had

24 served, people went and got their permit and didn't

25 say where they were, so to speak, and they were
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1 allowed to put wells in.

2 And one of the things I just wanted to

3 make the commissioners aware of, you know, it is --

4 you didn't used to have that -- you didn't used to

5 have that ability to do it. Now it is -- the policy

6 and the politics has changed that people can do it on

7 their own, okay. And I am a licensed well driller in

8 the State of Nebraska -- excuse me -- the State of

9 Idaho, and -- originally from Nebraska. Mental slip

10 there.

11 MR. SMITH: I didn't think I passed

12 Lincoln on the way up here.

13 MR. BUCHANAN: Okay. But you know this

14 has been a contention for a long period of time.

15 There's -- and there's -- it's people who have the

16 ability to do that. And, you know it has only

17 recently become an extremely expensive endeavor now

18 to put your own well in. I mean it is -- I've never

19 seen wells go for what the cost of what they are up

20 here now. The per footage cost is outlandish. But

21 once again, that's what the -- what they are going

22 for.

23 So when somebody says, you know, a

24 400-foot deep well up on the side of a hill is going

25 to cost me $40,000 and -- they may be a little shy;
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1 they might be more, okay, but I just wanted the

2 commissioners to be aware of that.

3 BY MR. SMITH:

4 Q. Ms. McCarty, does the Company take water

5 samples?

6 A. Yes, they do. And I've made it a point

7 since I took over in 2011 to take water samples of

8 Valley View, which was a very small system and wasn't

9 required to be sampled. I'm a big believer in

10 sampling water and taking them. I believe I've

11 provided the Commissioner with reports going back

12 seven years showing our water samples are good.

13 Q. So as I understand it, the current

14 problem is the DEQ disagrees with the location of the

15 sampling; is that correct?

16 A. That's what I understand.

17 Q. Are there any other problems with the

18 water sampling, as far as you know?

19 A. I believe I gave to you last night one

20 of the copies of the samples we just took the last

21 week. We turned in one last night. It all come back

22 okay/absent.

23 And I understand that this disapproval

24 is basically because they don't like -- I mean

25 what -- I thought we had agreed to, to take where we
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1 could to start the first quarter. Apparently Ms.

2 Carter does not approve of that. It's the

3 depressurization plan she says is late and the O and

4 M. And so it's my understanding that's why we have

5 to send out this notification that our subdivisions

6 are disapproved.

7 Q. Do any of the subdivisions that are

8 currently supplied by Island Park Water Company, do

9 they have HOA associations?

10 A. One; that would be Aspen Ridge.

11 Q. So the others do not have HOAs?

12 A. No, they do not.

13 Q. So if someone in any one of these

14 subdivisions wanted to try to enforce the restrictive

15 covenants that apply in one of these subdivisions,

16 how would they go about doing that?

17 A. They would have to contact the -- well I

18 think there's two ways. They can contact an

19 attorney -- all of these are tied into individual

20 properties -- or they could contact their potential

21 committee.

22 Q. Have you ever denied water to anyone who

23 is renting property? And by that I mean RVs.

24 A. Absolutely not.

25 MR. SMITH: Can I have just a minute? I
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1 think I'm about done.

2 COMMISSIONER ANDERSON: Yes, you can.

3 (Counsel and witness confer.)

4 MR. SMITH: Just a couple minutes.

5 COMMISSIONER ANDERSON: We'll take two

6 minutes, two minutes sharp.

7 (Recess taken.)

8 COMMISSIONER ANDERSON: We're back.

9 Counsel.

10 MR. SMITH: Thank you, Mr. Chairman.

11 BY MR. SMITH:

12 Q. Just to kind of summarize this, Ms.

13 McCarty.

14 Will you use your best efforts -- and I

15 guess I'm speaking for Mr. Buchanan as well -- to use

16 your best efforts to seek compliance with whatever

17 the DEQ is directing in these deficiency notices?

18 A. I am going to make this better. I hired

19 Kansas Buchanan to be the person who would respond to

20 DEQ. Because of my eyesight I don't see fine print

21 in everything, so she is responding and working with

22 Roger Buchanan, communicating with DEQ, because I

23 understand these are all paper issues that are

24 causing us to be disqualified.

25 Q. Well, you would agree that some of the
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1 technical written notice-type things you've missed?

2 A. I did, and that's due to my eyesight.

3 Not an excuse, but I was in communications verbally

4 over the phone. Kelsey and Jason and Roger were

5 filling out the boil water notices, et cetera, to

6 precisely the right I's and T's being crossed. And I

7 did not realize that in the fine print after we sent

8 them out, that then I had to call them back and say

9 we've sent them out. I even asked, should I send

10 these out certified? Nope.

11 Q. But, regardless, you'll comply with

12 whatever the requirements are from the DEQ?

13 A. Absolutely.

14 Q. And finally, you'll fully cooperate with

15 the Commission in regard to any audit financial, and

16 also in regard to trying to map out whatever

17 connections there are within the water system?

18 A. Yes. And I thought I provided to -- I

19 know I provided to them plat maps, account numbers.

20 And I would gladly sit down and communicate with Mr.

21 Nelson.

22 MR. SMITH: Mr. Chairman, that's all the

23 questions I have. Thank you.

24 COMMISSIONER ANDERSON: Thank you,

25 Counsel.
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1 We're gonna go ahead and refer to the

2 Commission if the commissioners have any questions.

3 Commissioner Hammond?

4 COMMISSIONER HAMMOND: Thank you,

5 Commissioner Anderson.

6 So I'm just going to start briefly with

7 a quick statement, and then I'll get to a few

8 questions.

9 I've had the opportunity to be an

10 attorney for the Commission on cases like this with

11 small water companies, and had the opportunity to be

12 private counsel for small water companies like Island

13 Park. I've sat the seat where Mr. Smith is sitting.

14 And I want to extend my thanks that Mr. Smith is

15 involved in assisting you in this case. I think it's

16 important. I think it helps the process in general,

17 and now I'm in this role as a commissioner.

18 But the biggest problem I've seen over

19 these years, with the small water companies in

20 particular, is whatever the reason, there always

21 seems to be a breakdown in communication. I'm not

22 blaming anybody. I'm not saying anybody's at fault.

23 But I think what happens is then we get to this spot,

24 and we're left with -- the Commission is left with

25 needing to move things along to not only address the
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1 many important issues that customers have raised, and

2 concerns, but also under our jurisdiction we have to

3 provide an opportunity for the utility itself to be

4 financially healthy and help provide tools in order

5 for them to provide safe and adequate water. It's

6 always the responsibility of the Company.

7 But once we've got to this point it's

8 very difficult, and once we see violations like

9 the -- you know, the disallowance notices that we've

10 received, we're left with little choice but to move

11 forward. It's almost at -- per se violation of our

12 statutory authority if there's a disallowance that

13 you're not providing safe and adequate service to

14 customers. So we have a duty to ensure -- to make

15 our best efforts to ensure that that service is being

16 provided so people have their needs met that are

17 paying for their service, and that nobody is getting

18 hurt or sick or injured. So we're in a tough spot.

19 And I guess what I would say is we

20 really need the Company to step up. And I appreciate

21 the representation to work with Staff, to step up and

22 address these issues and keep the Commission and

23 Staff informed posthaste on any developments that

24 happen with regard to DEQ, Department of

25 Environmental Quality, or any other matter, customer
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1 complaints, because we get these complaints, and

2 people want answers immediately. And we try to

3 provide that. Our Staff tries to provide that, but

4 we understand that's not always possible. But we

5 need that communication to be better going forward so

6 that we can help customers understand what's going on

7 and what's being done.

8 So with that, I would just like to ask a

9 few questions.

10 There was a question about complaints in

11 the last, let's say, year or two. Can you, if you

12 recall, maybe give me an example of a customer

13 complaint you received, if you recall?

14 MS. MCCARTY: Yes, I recall one. I

15 believe -- I'm not sure of the date, but, for

16 example -- and I won't use names, but I had a

17 customer who had connected to the system in 20 -- or

18 2000, I believe in the year 2000, and she has been

19 receiving water since. She didn't notify the Company

20 for a while that she had water. When she did notify

21 them, we started billing her. She was receiving

22 continuous bills, but nothing was being paid.

23 And there was an error on the billing

24 that was sent out addressing the wrong property; it

25 was mailed to her house. She contacted the
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1 Commission to complain about it. And the Commission

2 and I agreed we would just back charge her so many

3 years and pay the $280 and keep it current going

4 forward.

5 She paid the $280 that year and nothing

6 since then, even though I continued to send her

7 statements. And I sent her out another -- I've sent

8 them out. I've delivered -- left them at the cabin,

9 et cetera.

10 And then she contacted me just a few

11 weeks ago wanting to know if I would remove the late

12 fees, which I agreed to, and we negotiated on it.

13 And she said she would send in $1,000 and make the

14 rest of the payments. Then she called the DEQ to

15 complain that it was outside the statute of

16 limitations, that she shouldn't have to pay.

17 That was one example.

18 I had a customer recently who had break

19 in his service line. And I hired a company to come

20 out and make the repair for it. And when they got

21 there -- again, this was -- and this happens often up

22 there. This was a cabin that had connected years

23 prior, told the Company they had their own well. We

24 don't go snooping around other people's property. We

25 take them at their word. And then when it goes
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1 through the transition of sales, they have to own up

2 to the fact that they don't have a well on their

3 property, so they started getting billed.

4 The point being is when this line was

5 being dug up, there was no curb stop put in; in fact,

6 there were no curb stops put in in the way they were

7 installed in the '70s and '80s.

8 And it was a break in the service line.

9 And I called him back. He said, oh, thank you, you

10 did a wonderful job. I love what happened, et

11 cetera. And I said, okay, where would you like me to

12 send the bill on the service line? And he also asked

13 me to install a hydrant and a curb stop.

14 And he called to complain. And the

15 Commission Staff determined that, according to the

16 rules and regulations, and now that he has a curb

17 stop at another place, that the Company would be

18 responsible to pay for that service line, which we

19 did.

20 I advised him that the contractor told

21 me that he had substandard water lines and if I were

22 him I would address to repairing those.

23 That was one complaint.

24 COMMISSIONER HAMMOND: Let me ask you --

25 MS. MCCARTY: There are a few. I looked
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1 at the history of this last night.

2 COMMISSIONER HAMMOND: I appreciate it.

3 MS. MCCARTY: I was running the

4 scenario. And they were saying since 2016 there were

5 51 complaints. That's like .01 percent of the people

6 per year, you know? We get very few. And I work

7 with the Commission to resolve them.

8 COMMISSIONER HAMMOND: Have you had any

9 complaints about the smell of the water, or taste?

10 MS. MCCARTY: I would like to address

11 that one if I could, please.

12 I received a correspondence from Jon

13 Kruck that a customer who I had sent out a statement

14 because she was delinquent on her account, that she

15 called in and was complaining about statements prior

16 that when a boil water notice was put up, she claimed

17 she smelled sewer when she boiled her water.

18 And Mr. Kruck asked me what would cause

19 that. And I said we live in an aquifer -- I mean,

20 the wells are located in an area where there is

21 sulfur in the water aquifer. H2S is not harmful. If

22 you open the hydrant, it will dissipate quickly. But

23 you are not required to test it by the EPA.

24 And the correspondence digressed from

25 that, because Mr. Kruck wanted me to provide -- I
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1 Googled what would cause someone's water to smell

2 bad. You could have a bad element in your water

3 heater. You could have bacteria that had gotten into

4 your traps or sewer P-trap or whatever. And I

5 provided that to him. And it was not a satisfactory

6 answer. And the correspondence going back and forth

7 was, provided me the credentials of the people you

8 talked to, provided me a written report of what they

9 said to you. I said, you know, I can't solve a

10 problem that happened eight months ago that she

11 didn't report to me. I'll wipe out the person's

12 account; let's just move forward on this, because I

13 can't change something that I wasn't aware of.

14 I said I called other customers --

15 COMMISSIONER HAMMOND: Yeah, I

16 appreciate that.

17 MS. MCCARTY: Okay.

18 COMMISSIONER HAMMOND: You know, once

19 the complaint comes in --

20 MS. MCCARTY: I have to respond. I

21 understand that.

22 COMMISSIONER HAMMOND: Exactly.

23 MS. MCCARTY: And I spoke to Mr. Kruck

24 about that.

25 COMMISSIONER HAMMOND: So once you've
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1 been made aware, my advice would be that you respond

2 and --

3 MS. MCCARTY: I did.

4 COMMISSIONER HAMMOND: -- communicate

5 with the customer about what's going on.

6 MS. MCCARTY: Yes. And I made calls to

7 other customers in the area that I know live there

8 full-time. And my first question was, has your water

9 ever smelled bad. And the answer was, no, what are

10 you talking about.

11 COMMISSIONER HAMMOND: So you further

12 stated the entity Island Park is a nonprofit entity.

13 Are you the only person involved in that

14 nonprofit entity, or are there other individuals?

15 MS. MCCARTY: No. I'm the only one now.

16 COMMISSIONER HAMMOND: Only one now.

17 So there's no directors, no officers or

18 any other individual --

19 MS. MCCARTY: I think I provided the

20 answer to that in my affidavit. This was created by

21 the developers at the time when they were developing

22 it, and it was a --

23 COMMISSIONER HAMMOND: But my question

24 is, is there anybody else involved now?

25 MS. MCCARTY: No.
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1 COMMISSIONER HAMMOND: You had mentioned

2 you bought insurance -- you bought insurance coverage

3 from a company Holden-McCarty. And did you shop

4 those insurance rates?

5 MS. MCCARTY: Well, they don't just sell

6 for one company, they shop them everywhere. And my

7 husband is very diligent about looking to see what

8 company could provide them.

9 COMMISSIONER HAMMOND: And when you say

10 "what company could provide them," are you --

11 MS. MCCARTY: It's if difficult to

12 insure someone.

13 COMMISSIONER HAMMOND: So you are

14 obviously looking for adequate coverage.

15 But do you consider cost in that

16 equation? And if you do consider cost, have you

17 checked with other agencies to determine whether you

18 are getting a fair price for those?

19 MS. MCCARTY: I know for a fact we are

20 getting the lowest prices, because he shops all the

21 companies that are available.

22 COMMISSIONER HAMMOND: Well 3, you had

23 mentioned that you do not own, is that correct -- or

24 your entity does not own?

25 MS. MCCARTY: We do not own well 3.
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1 COMMISSIONER HAMMOND: Do you receive --

2 or does the water system or any water system you

3 operate receive water from that well?

4 MS. MCCARTY: It is not interconnected.

5 COMMISSIONER HAMMOND: Okay, thank you.

6 Can you tell me who your accountant is

7 identified -- what the person's name is or practice?

8 MS. MCCARTY: Micki Schwartz with Rudd &

9 Company is going to be my accountant.

10 COMMISSIONER HAMMOND: I would just say

11 that we encourage that -- as you have Mr. Smith

12 communicating to Mr. Miller, you would have that

13 person interface -- are you willing --

14 MS. MCCARTY: Absolutely.

15 COMMISSIONER HAMMOND: -- to have that

16 person interface with the Staff?

17 MS. MCCARTY: In the future, yes.

18 COMMISSIONER HAMMOND: So let's go to

19 these disapproval notices, or these disapproval

20 letters that I believe are marked as Exhibits 21

21 through 27.

22 Do you have copies of those?

23 MS. MCCARTY: (No response.)

24 COMMISSIONER HAMMOND: And you are

25 familiar, as I believe you stated, with each of these
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1 letters?

2 MS. MCCARTY: Yes.

3 COMMISSIONER HAMMOND: In many of these

4 letters, they reference failure to address

5 significant deficiencies. In a letter dated January

6 5, 2023 -- and forgive me if that letter is in here

7 and I haven't seen it.

8 But, for example, in Exhibit 27, there's

9 a failure to address significant deficiencies in a

10 letter that was dated January 5th, 2023.

11 MS. MCCARTY: I believe we tried to

12 answer this before. But when we went into -- this

13 letter was generated after a meeting that Roger and I

14 had. He attended via teleconference that I had with

15 Carlin. And I'm presuming that this is the pump to

16 waste deficiency that we went in to discuss with him

17 that day. And immediately that day, she sends out a

18 deficiency.

19 COMMISSIONER HAMMOND: So if Mr.

20 Buchanan -- if you feel he would be able to assist in

21 this answer.

22 I just want to know what you believe

23 those January 5, 2023 deficiencies were as identified

24 in that letter.

25 MR. BUCHANAN: I do believe that would
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1 be a depressurization event, is what they're calling

2 it, because PUC had received information that some

3 people who -- didn't have water in the Valley View

4 Subdivision.

5 COMMISSIONER HAMMOND: Okay. And as far

6 as these disapproval notices, we know it's correct.

7 We know these are seven matters the Company is going

8 to be -- five --

9 MS. MCCARTY: Oh.

10 COMMISSIONER HAMMOND: -- excuse me. I

11 believe that there's seven or -- I'm sorry, it could

12 be six.

13 MS. MCCARTY: Oh, the subdivisions --

14 COMMISSIONER HAMMOND: The well

15 divisions.

16 MS. MCCARTY: -- or the PWCs -- or the

17 PWSs?

18 COMMISSIONER HAMMOND: The disapproval

19 letters you've received --

20 MS. MCCARTY: Okay.

21 COMMISSIONER HAMMOND: -- they relate to

22 seven --

23 MS. MCCARTY: Correct.

24 COMMISSIONER HAMMOND: They relate to

25 five --
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1 MS. MCCARTY: I'm sorry, I thought you

2 were talking about the ten points.

3 COMMISSIONER HAMMOND: So we have those

4 proceedings -- I'm using that loosely, but we have

5 those matters that the Company you've represented is

6 going to work through and address.

7 MS. MCCARTY: Absolutely.

8 COMMISSIONER HAMMOND: And will you

9 commit to providing that information as you

10 respond --

11 MS. MCCARTY: I will.

12 COMMISSIONER HAMMOND: -- to the

13 Commission and Commission Staff?

14 Is there an ongoing sanitary survey

15 currently going forward, or has that been completed,

16 the most recent sanitary survey?

17 MR. BUCHANAN: A sanitary survey was

18 performed in September -- October.

19 MS. MCCARTY: Mid October.

20 MR. BUCHANAN: Mid October of last year.

21 And we are still in the process of responding to the

22 significant deficiencies that were brought up at the

23 time. And because of an inability to access a lot of

24 these well sites, pump houses and such, we're not

25 gonna be able to do that until snow goes away and we
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1 can actually get into the site itself. Some of these

2 subdivisions, two in particular, do not open their

3 roads up in the winter. They are completely snowed

4 in.

5 MS. MCCARTY: The wells.

6 COMMISSIONER HAMMOND: And the sanitary

7 surveys and the issues that you are working to

8 address, the deficiencies that you've stated, are

9 those the same deficiencies that are being addressed

10 or asked about in these disapproval letters, or are

11 they in addition to matters that need to be addressed

12 to the matters in the sanitary survey?

13 MR. BUCHANAN: Well, they are in

14 addition to what needs to be addressed. From my

15 understanding, the disapproval letters came about

16 because of lack of putting the proper paperwork in at

17 the proper time and following up with the proper

18 paperwork to the DEQ is my understanding.

19 I would want further clarification of

20 that from Carlin, but he has been on vacation since

21 the time that those letters went out on Friday, two

22 minutes until 5:00. And we haven't been able to talk

23 to him. I would assume he -- and I have talked to

24 the DEQ, okay, concerning this and trying to address

25 those -- what we have to do because of the
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1 disapproval.

2 There are certain notifications we have

3 to put out, and we are in the process of ensuring

4 that those notifications have to have specific

5 language in them, and we are coordinating with the

6 DEQ -- because of their help, they have been very

7 nice about that -- to make sure notifications go out

8 properly.

9 COMMISSIONER HAMMOND: Are you aware of

10 any other open investigations or inquiries from any

11 other government agencies other than these sanitary

12 survey issues and these disapproval letters? Is

13 there any other thing going on with the water

14 systems?

15 MR. BUCHANAN: No, not that we're aware

16 of.

17 COMMISSIONER HAMMOND: So --

18 MR. BUCHANAN: I'm sorry, go ahead.

19 MS. MCCARTY: I don't know how to

20 address this, so I'm just going to say it.

21 My understanding on these disapprovals,

22 I understand it's not approving the way we sample the

23 water. I've been told by hearsay that that's gone

24 over to Boise to see if they are going to go back and

25 allow our water sampling that we understood was going
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1 to be approached that way. It's just paper.

2 But we were also told we can't inform

3 the customers that this is about -- I mean, you -- as

4 a person, it sounds like you are going to be

5 endangered from the water. But we're not allowed to

6 tell the customers that this isn't about their water

7 quality, that it -- it states on some of those points

8 that -- you know, the ten points you have to address

9 is that this could be a hazard to your health or the

10 elderly or children. And I know I will get a million

11 calls.

12 And I know it's not the question, but I

13 just wanted to make this point.

14 COMMISSIONER HAMMOND: Go ahead, Mr.

15 Buchanan.

16 MR. BUCHANAN: I would like to elaborate

17 on that.

18 There are certain requirements that the

19 water company has to inform their customers. And

20 there's specific language that we have to tell them

21 about it. We can't put any cover letter in. We

22 can't do any explanation, anything other than what

23 this specific document has to say. And we're bound

24 by that, by the Safe Drinking Water Act.

25 COMMISSIONER HAMMOND: And so either one
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1 of you can answer this question, but you understand

2 that the Public Utilities Commission is a separate

3 agency from the Division of Environmental Quality,

4 correct?

5 MR. BUCHANAN: Yes.

6 MS. MCCARTY: We do.

7 COMMISSIONER HAMMOND: And we cannot

8 control what they send out and what they do. They

9 have primary jurisdictional authority over the

10 drinking water system. So I would encourage you to

11 work with them on these issues, because once we get a

12 letter like this, we will inevitably get questions

13 about it.

14 MS. MCCARTY: You will get calls from

15 everyone.

16 COMMISSIONER HAMMOND: And we have to

17 address it, so I'll leave it at that.

18 MS. MCCARTY: I --

19 COMMISSIONER HAMMOND: I don't think I

20 have any further questions. So I'll pass the mic if

21 anybody else has.

22 COMMISSIONER ANDERSON: Thank you very

23 much, Commissioner Hammond.

24 Commissioner Lodge?

25 COMMISSIONER LODGE: No questions.
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1 COMMISSIONER ANDERSON: Well, I have a

2 couple of questions. And I have to say, I truly do

3 appreciate Commissioner Hammond's gracious and

4 perhaps more lenient than myself introduction on

5 this, because I'm struggling with several facts. I

6 have reviewed all the documentation, as we have all

7 have. I have just a couple of questions to start

8 off.

9 First of all, Ms. McCarty, are you fully

10 aware of what the tariff and the CPCN is now?

11 MS. MCCARTY: I am.

12 COMMISSIONER ANDERSON: And you are

13 aware that customers have complained about many

14 things?

15 MS. MCCARTY: I am.

16 COMMISSIONER ANDERSON: And billing is

17 one of those many things that they have complained

18 about?

19 MS. MCCARTY: I understand that's what

20 some of the people are complaining about.

21 COMMISSIONER ANDERSON: So the -- as an

22 example, there was one complaint, that was the amount

23 of $1,440, which I believe you indicated was for four

24 or five hookups.

25 MR. SMITH: He's asking a question.
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1 MS. MCCARTY: Yes.

2 Do you want me to clarify?

3 COMMISSIONER ANDERSON: No. I'll ask

4 the questions. Thank you.

5 In that hookup, is there one curb stop

6 to that hookup?

7 MS. MCCARTY: I don't believe there's

8 any curb stop.

9 COMMISSIONER ANDERSON: Does it provide

10 service to one residence?

11 MS. MCCARTY: It -- I don't know where

12 the location of the lines are.

13 COMMISSIONER ANDERSON: My question,

14 though, would be that why do we have -- is there a

15 policy that provided you the ability, through your

16 tariff or your CPCN, to provide more hookups, more

17 $280 fees on an individual property that has one

18 residence?

19 MS. MCCARTY: This is a lodge that was

20 in existence at the time of the creation of the water

21 district. It was a gas station/grocery store/bar.

22 It was a two-lot parcel. They had a cabin sitting to

23 the side. I didn't make the decision, the agreement

24 with the owner that they had apartments in this

25 lodge. They had the gas station, store. They had
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1 made connections for -- an additional connection for

2 an RV. And it was decided and agreed to at the time

3 by the Company that it would be five individual units

4 that they would be billed for. I didn't make that

5 decision, I just continued it.

6 When it sold, the new owner, when they

7 bought it they were aware that there were five

8 connections. There's a cabin. There's two --

9 COMMISSIONER ANDERSON: I'm aware of

10 that component.

11 MS. MCCARTY: Okay.

12 COMMISSIONER ANDERSON: But what

13 concerns me is that person has now challenged that

14 through a letter, a complaint.

15 Have you responded to that individual,

16 to that complaint?

17 MS. MCCARTY: I thought -- I could be

18 wrong, but I thought Mr. Kruck told me not to

19 respond. He just made me aware of it. I could be

20 wrong, but I thought he said do not reply.

21 COMMISSIONER ANDERSON: So did Mr. Kruck

22 provide that letter, that complaint letter, or did

23 your customer provide the complaint letter?

24 MS. MCCARTY: Mr. Kruck asked me if I

25 could explain the property. I sent him detailed
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1 information as to the fact that this now houses two

2 commercial laundry companies that do all the Airbnb

3 laundry. It has a full-blown bar. It has a separate

4 cabin. It has RV connections. I've been told from

5 customers that they have also put on the property

6 another commercial venture. I provided all that

7 information to him.

8 COMMISSIONER ANDERSON: So I understand

9 this better, then, if I were to purchase a lot -- and

10 I notice that in your filings that many lots have

11 been combined because they weren't large enough to

12 put septic systems in and different

13 characteristics -- and I decided that I was going to

14 put an RV site for maybe my in-laws, and maybe they

15 have two of them because they visit me in the

16 summers, would you charge me for my individual hookup

17 for my residence, or would you charge me for three?

18 MS. MCCARTY: You would only be charged

19 for your individual connection to your house. But if

20 you wanted to make a connection for an additional

21 hydrant connection to provide service to that RV, it

22 would be a separate connection. I don't know if it

23 would -- when you said a lot of lots are combined,

24 that only pertains, to my knowledge, in Valley View

25 where there was -- at the time of the development the
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1 lot sizes were less than a half acre, and so they

2 couldn't have septic system.

3 COMMISSIONER ANDERSON: Okay. That's

4 not my question completely. I understand what you

5 are trying to say.

6 I guess my bigger concern is that if you

7 have one customer that has agreed to pay an

8 additional hookup because it's an RV and -- I mean do

9 you have a -- in your CC&Rs or whatever your business

10 plan is, do you have the instruments that tell your

11 customers what they pay for as far as if they have an

12 additional bunkhouse or something for their kids or

13 whatever, are you charging people for those hookups

14 in addition to the primary hookup?

15 MS. MCCARTY: I've had -- on one or two

16 occasions I've had a customer who was going to build

17 a unit and said, I would like to make two connections

18 to the lot. And I've said when you do that, then it

19 would -- each connection is $280. So if you did

20 that, it would be $280 to do that on the second

21 connection. But normally, in answer to your

22 question, each lot has one inhabitable structure.

23 COMMISSIONER ANDERSON: So do you have a

24 business plan that has that in writing that tells

25 your customers what they have to do and how they --
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1 how many hookups they can have? Do you have that?

2 MS. MCCARTY: It's -- I don't have it in

3 mind, but I have stated to customers that the

4 services only allow for one connection per lot.

5 What you are asking refers back to the

6 restricted covenants that govern all of these lots,

7 which is not the water company's issue, but it

8 restricts each of these lots to a single inhabitable

9 structure or a single RV, but not both. But that's

10 not the water company's issue.

11 COMMISSIONER ANDERSON: So in some of

12 your filings, you had talked to customers in the past

13 in regard to drilling their own wells if they

14 couldn't afford the line extensions or different

15 things; you never told them they had to. That's the

16 testimony we heard from you earlier.

17 MS. MCCARTY: No, I have not.

18 COMMISSIONER ANDERSON: I guess my

19 question would be is, you've also had the same

20 conversation about perhaps turning this into a

21 recreational district.

22 MS. MCCARTY: The advice that I was

23 given by another attorney was that if homeowners --

24 if they don't want to form a homeowners association,

25 but they would like to take over the water systems,
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1 that it would be advisable to let them know what

2 their options are. The water company would be more

3 than happy to work with them. They could do a

4 homeowners association, or they could do what is

5 called a recreational water district. It would

6 require election of directors in the ownership within

7 that division to take em over. So far nobody is

8 interested. And it was just strictly information

9 being provided to them.

10 COMMISSIONER ANDERSON: Do you believe

11 your CPCM and your tariff actually requires you to be

12 a year-round provider?

13 MS. MCCARTY: Well, I know for a fact

14 that the wells have been operational year round. We

15 have never depressurized any of the water. We keep

16 the water running year round. We have a few

17 customers living here year round. We provide service

18 to them. We don't shut the water off saying it's

19 from May to September. We provide water year round.

20 COMMISSIONER ANDERSON: It's very

21 difficult to shut anyone off anyway if you don't have

22 a curb stop.

23 MS. MCCARTY: Impossible.

24 COMMISSIONER ANDERSON: So a

25 recreational water district would benefit some people
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1 to be only in terms of month -- it wouldn't be a

2 seasonal -- it could be a seasonal permit, then, or

3 wouldn't it be, or is that your understanding?

4 MS. MCCARTY: Well my understanding is

5 that they would have control of the system, any

6 improvements they wanted to do. It would basically

7 be the same as a homeowners. It would just be the

8 people that own the property there, they have the

9 benefit of making decisions on what they want to do

10 and improve it. It's really just giving them the

11 opportunity to control the water systems.

12 COMMISSIONER ANDERSON: So is this out

13 of the goodness of your heart that you would give

14 that system over, or would you sell it to them?

15 MS. MCCARTY: No. I don't think the

16 bylaws allow me to sell it. I'm not doing it for

17 gain, if that's what you're asking.

18 COMMISSIONER ANDERSON: And in your well

19 number 3, you said -- it's your testimony it was not

20 interconnected.

21 MS. MCCARTY: No, it's not.

22 May I give you an input on the

23 situation?

24 COMMISSIONER ANDERSON: So it's not

25 interconnected, and it's owned by another party.
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1 Does it provide service to anybody

2 within Island Park?

3 MS. MCCARTY: No. It provides service

4 -- it was a private domestic well. It provided

5 service to one entity that I'm aware of -- or one

6 homeowner that is connected to it. We do not charge.

7 We don't have any control over the well. He's

8 connected to it. And what I understand is that at

9 some point in time, maybe back in 1985, this

10 connection was made to this well to another PWS that

11 I presume you have oversight on. For him it's like a

12 gas station, cafe, and they are taking the water from

13 that well.

14 COMMISSIONER ANDERSON: Yes. The circle

15 of conversation we're having is confusing you.

16 Does it provide water to anybody else in

17 Island Park that you actually receive a fee from?

18 MS. MCCARTY: We receive no fee.

19 COMMISSIONER ANDERSON: So my question

20 is: Why do you have that well even in your system?

21 MS. MCCARTY: The well, I believe, was

22 established back in the 1960s.

23 COMMISSIONER ANDERSON: So why is it in

24 your system if you have no ability to receive any

25 income from it; it doesn't belong to you. I'm
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1 curious. I'm confused why --

2 MS. MCCARTY: The owners purchased the

3 ranch. They later decided to develop it. That well

4 was already drilled in there. And during the course

5 of development it's my understanding that the

6 developers sold off a few lots and allowed a couple

7 of homeowners to connect to that. They never

8 collected money from them. It was a domestic use.

9 And it remains in the platted subdivision. They

10 didn't dig up the well.

11 COMMISSIONER ANDERSON: Thank you.

12 I'm still not clear on why you would

13 even have that as part of your possession if it

14 doesn't -- maybe counsel could help me understand

15 better.

16 MR. SMITH: Well, I'll give it a try.

17 What you've got to understand is that

18 the original developers, Mr. Strobel -- Ms. McCarty's

19 father and uncle, never gave up the idea that maybe

20 the well was theirs. And so what you have is a

21 situation where Ms. McCarty was advised by her father

22 to continue to pay taxes on this well because it

23 is -- I think you folks understand what the elements

24 of adverse possession are -- so they continued to pay

25 taxes, but only as a remnant of a father's habit and
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1 tradition of paying.

2 So you're correct. It's more than

3 confusing, in that you have a situation where you

4 have a well that provides no service within the

5 system, but this company continues, because of the

6 advice of a father, to pay taxes based upon an

7 adverse-possession scenario. So it's a disputed

8 area.

9 But as they've -- it's already been

10 stated, Mr. Chairman, they receive no fees. They

11 don't service as part of the overall company,

12 overview the system.

13 COMMISSIONER ANDERSON: Thank you,

14 Counsel.

15 Ms. McCarty, is that one of the wells

16 that have been disapproved by the DEQ?

17 MS. MCCARTY: Yes.

18 COMMISSIONER ANDERSON: And if it's

19 disputed, who do you anticipate is going to remedy

20 the issues?

21 MS. MCCARTY: Mr. Weingar, who owns the

22 Henry's Lake gas station and cafe.

23 COMMISSIONER ANDERSON: Did he get the

24 notice of disapproval?

25 MS. MCCARTY: I doubt if he did.
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1 COMMISSIONER ANDERSON: Then I don't

2 think he's going to remedy it. That's my opinion. I

3 don't think that's going to happen.

4 MS. MCCARTY: What do you mean by

5 "remedy"?

6 COMMISSIONER ANDERSON: I don't think

7 he's going to make the improvements to it because

8 it's to be not disallowed. He's not going to cure

9 the problem.

10 MS. MCCARTY: No. And he's forbid me to

11 enter the well.

12 MR. BUCHANAN: Can I, Mr. Chairman?

13 COMMISSIONER ANDERSON: Yes, you can.

14 Mr. Buchanan.

15 MR. BUCHANAN: Are you aware that this

16 well number 3 is a public water system well for the

17 Weingars?

18 COMMISSIONER ANDERSON: I am now from

19 the testimony I received.

20 MR. BUCHANAN: Okay. It's been and

21 still is an approved system.

22 COMMISSIONER ANDERSON: But it has no

23 ownership of Island Park. And that continues because

24 we keep talking about well number 3. And if it

25 doesn't have any basis of income, or if you have no
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1 control over the DEQ sending you a disapproval

2 letter, to me, I'm very confused. Why is this

3 property --

4 MR. BUCHANAN: Mr. Chairman, that makes

5 a whole bunch us. Why did the DEQ put that into the

6 Island Park Water Company system?

7 COMMISSIONER ANDERSON: Has the Island

8 Park Water system actually addressed this with the

9 DEQ to have it removed? And is that in writing?

10 MS. MCCARTY: We've held meetings with

11 DEQ to -- and provided them a copy of the deed that

12 showed Mr. Weingar claims he has ownership of that

13 deed. After that conversation -- and we discussed

14 the fact that our water might allow water to be

15 dispersed out of the platted subdivision for Valley

16 View Ranch and all of this being served beyond that.

17 COMMISSIONER ANDERSON: Counsel?

18 MR. SMITH: Mr. Chairman, you're right.

19 A legal decision has to be made, whether a quiet

20 title action is going to be undertaken or a

21 disclaimer is going to be filed in favor of Mr.

22 Weingar; I mean those are the two choices. And I

23 frequently had -- and I've come to this game very

24 late in the season. But that's one of those

25 flippancy, come down to the river and let's have a
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1 sermon talk that I've got to have with my client,

2 because those are the only two choices that are going

3 to clear this up.

4 I totally agree with your confusion. I

5 need to make a decision whether they are going to

6 disclaim or they're gonna file a quiet action title

7 to the well. Those are the two legal choices to

8 that.

9 COMMISSIONER ANDERSON: Thank you for

10 that.

11 May I ask Mr. Buchanan a question?

12 Mr. Buchanan, I thank you for your

13 testimony earlier about the stop and waste and the

14 ability to -- and I understand stop and waste. I've

15 installed many, many of those in my life. And they

16 do work very peculiarly, because they will leak if

17 you don't shut em full off full stop, and they will

18 leak.

19 MR. BUCHANAN: Correct.

20 COMMISSIONER ANDERSON: I guess my

21 question is now, and I think that is what your

22 testimony was earlier, if you allow a customer to

23 actually access that stop and waste, do you have a

24 policy now to not do that anymore?

25 MR. BUCHANAN: To not access them --
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1 MR. SMITH: Did you hear him? He's

2 having a hard time hearing.

3 COMMISSIONER ANDERSON: If you called

4 the customer to turn that stop and waste off or to

5 test it or whatever; you guys testified earlier that

6 you had somebody do that, and they didn't perform it

7 properly, then you had a leak situation; it looked

8 like there was a leak. Are you allowing customers to

9 still access your stop and waste when they are a very

10 peculiar mechanism? They don't always work that way.

11 MR. BUCHANAN: No.

12 COMMISSIONER ANDERSON: And I would hope

13 that becomes part of a broader discussion about who

14 could access the property, because the stop and waste

15 would belong to the district, not to the owner.

16 MR. BUCHANAN: Yes.

17 COMMISSIONER ANDERSON: Forgive me for

18 going on. A lot of my questions have been relatively

19 answered.

20 Ms. McCarty, are you a customer of this

21 water company?

22 MS. MCCARTY: No, I am not.

23 COMMISSIONER ANDERSON: When a customer

24 that lives in one of these districts that has high

25 snowfall and the only access in the winter would be
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1 snowmobile, I would take it, or some actually plow

2 the road, which they are not going to do, if the

3 lines are frozen in the ground because they are too

4 shallow and you have a CPCN that provides for

5 year-round service, have you addressed burying those

6 lines deeper so your customers would not have any

7 lack of service?

8 MS. MCCARTY: No.

9 COMMISSIONER ANDERSON: Do you think

10 that that would be a violation of your CPCN to

11 provide year-round service?

12 MS. MCCARTY: I'm confused, because we

13 do provide year-round service.

14 COMMISSIONER ANDERSON: Only if the

15 water comes out of the faucet.

16 MR. SMITH: Do you understand what he's

17 asking?

18 MS. MCCARTY: No, I don't.

19 MR. SMITH: Can I just have a moment?

20 COMMISSIONER ANDERSON: Yes.

21 MR. SMITH: Okay.

22 (Counsel and witness confer.)

23 MS. MCCARTY: A, I've thought about it.

24 B, when a repair has been made on the main line, I

25 have asked contractors to please insulate those main
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1 lines, if that was the cause of the freezing. When

2 customers have called up saying that they are making

3 repairs to their own service lines, we've discussed

4 that they should consider insulating those.

5 It's my understanding that if you change

6 25 percent of the system, then you would be required

7 to bring it up to today's standards, which I

8 understand would be millions and millions and

9 millions of dollars.

10 COMMISSIONER ANDERSON: Thank you, Ms.

11 McCarty.

12 But you also understand, I would hope --

13 and I'm asking this as a question -- that when you

14 have an old system, you need to have capital

15 expenditures to improve upon that system. You cannot

16 allow old technology to dictate all these 30, 40, 50

17 years later as to what's in the ground. It's not

18 just when you repair, but when you provide service,

19 you need to provide service year-round. And it

20 doesn't mean you can continue to allow it to freeze.

21 That's my opinion on it. And that's

22 where I'm not as lenient as some others.

23 MS. MCCARTY: Well I don't know if I

24 should respond or not.

25 COMMISSIONER ANDERSON: Probably if you
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1 don't think you should, I would advise you not to.

2 MR. SMITH: He's giving you good advice.

3 COMMISSIONER ANDERSON: Well, I'm gonna

4 go ahead and rest on my questions for the moment.

5 Commissioner Hammond does have some

6 followup questions.

7 COMMISSIONER HAMMOND: You mentioned an

8 agreement that you didn't -- weren't a part of the

9 lodge, that there was an arrangement for five

10 connections.

11 Are you aware if that agreement is in

12 writing?

13 MS. MCCARTY: I believe it was verbal.

14 COMMISSIONER HAMMOND: Okay. So you

15 understand -- we've talked about your tariff quite a

16 bit. Do you understand that the charges on your

17 tariff that have been approved by the Commission are

18 the only ones you're authorized to charge?

19 MS. MCCARTY: I do.

20 COMMISSIONER HAMMOND: Can you tell

21 me -- it's in your tariff.

22 But can you tell me what an unauthorized

23 connection is? There's an $1,100 fee for a -- I

24 don't know why you would allow somebody unauthorized

25 to connect. I'm just curious, what's that about?
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1 MS. MCCARTY: I wasn't involved in the

2 negotiation of the new tariff rate. I didn't know

3 that in Island Park -- and people do what they want

4 to do; they're building a home, and they know there's

5 a water line there, often they have made connections.

6 We're 100 miles away were not notified of it.

7 And so the discussions that we had with

8 the previous owners that what do we do about these

9 unauthorized connections, and so it was my

10 understanding and agreement with the PUC that you

11 would charge $1,100 to someone who had connected

12 without permission and had been using water for X

13 number of years.

14 COMMISSIONER HAMMOND: Let's go back to

15 the tariff quickly. The tariff schedule 1 says $280

16 per year.

17 If you charge -- are you aware of

18 charging any customer on your system more than $280

19 per year?

20 MS. MCCARTY: No. Per connection.

21 COMMISSIONER HAMMOND: Is there any

22 information in your tariff -- I know this answer --

23 any information in your tariff that allows you to

24 define what a connection is?

25 Let me re-ask that.
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1 Is there a definition, that you've had

2 approved by the Commission, that defines what is one

3 connection versus when you have to get two or three

4 as required by the Company; is that anywhere in your

5 tariff?

6 MS. MCCARTY: I don't know.

7 COMMISSIONER HAMMOND: We've talked

8 about -- you mentioned taxes, paying taxes on that

9 well, well number 3.

10 How long have you been paying taxes on

11 that well?

12 MS. MCCARTY: I don't know how far back

13 they have been doing it.

14 COMMISSIONER HAMMOND: Do you know what

15 the yearly amount roughly is?

16 MS. MCCARTY: $19.

17 COMMISSIONER HAMMOND: Okay. Have you

18 built that tax -- are you recovering that tax in your

19 rates? Have you asked for recovery of that payment

20 of tax in your rates?

21 MS. MCCARTY: No.

22 COMMISSIONER HAMMOND: I would hope not,

23 but I just want to make sure that we're not paying

24 for -- the customers aren't paying for something that

25 they are receiving, arguably, no benefit from.
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1 And then the wells, you mentioned that

2 someone had the ability to -- you talked somebody

3 through a procedure on a well. What security is on

4 those wells?

5 MS. MCCARTY: I believe we lock the

6 wells, and the wells get cut off, because if a

7 customer is up there and discovers he has a broken

8 line on his service or wants to do any kind of

9 repair, they just go down, cut off the locks and

10 enter the wells. We post signs that say it's

11 unauthorized, you know, you can't access these wells.

12 COMMISSIONER HAMMOND: Is there a no

13 trespassing sign on that property?

14 MS. MCCARTY: I think they are all

15 posted that it's illegal to access these wells. It

16 doesn't stop anybody.

17 COMMISSIONER HAMMOND: And in each of

18 these situations where you claim that there was an

19 act of -- or someone clipped the well or clipped the

20 lock, have you filed a police report regarding that

21 incident?

22 MS. MCCARTY: I filed a police report in

23 regards to the pump to waste, because, to my

24 knowledge, when Mr. Buchanan last accessed the well,

25 the pump to waste was turned off, it was confusing as
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1 to whether it was on or off, et cetera, so I filed an

2 illegal access of our well.

3 COMMISSIONER HAMMOND: I have --

4 something you said is giving me some concern. You

5 had mentioned, well, we are 100 miles away. From my

6 perspective, my opinion, you own the system. I don't

7 care how far away you are, you have a

8 responsibility -- I'm sorry for the lecture -- but my

9 concern -- I guess the question I have is that these

10 things are barriers to you.

11 Why do you own the system? Are you in

12 over your head? And if you are, what changes need to

13 be made? Because the current situation is

14 unacceptable.

15 MS. MCCARTY: I understand it's 100

16 miles away. I understand the problems that it

17 creates, so I've gone about making what I thought was

18 good relationships with people up there so that when

19 they call us for a quick emergency response, I will

20 immediately call Roger Buchanan.

21 Between the three of us, if they are

22 willing to go over and see if it's a breaker that

23 they can flip and get them back to water immediately,

24 then that happens. If it's not, then Mr. Buchanan

25 will send a crew up. If it's a call that comes in at
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1 11 o'clock at night, he will send them up in the

2 morning.

3 I am aware of the distance problem. I

4 have other people that I have networked with in

5 Island Park that I can call and say, please go over

6 there and check this out and get back to me.

7 I -- you ask how did I get involved? My

8 father asked.

9 COMMISSIONER HAMMOND: I know from the

10 written pleadings how you got involved, but I'm not

11 sure, I guess, do you think you're capable of

12 operating this system going forward, or does it need

13 -- do you need to find somebody else?

14 MS. MCCARTY: I have reached out to

15 other people that would be willing to take over the

16 system. The biggest response that I get is, well,

17 we've looked at it, and under the current water

18 tariff rate it's not feasible. We're not interested.

19 COMMISSIONER HAMMOND: Do you understand

20 -- I see -- I'm sorry to keep asking questions, but

21 you have a rate schedule of $280 per year, and that

22 was instituted in 2009. If the Company is not

23 recovering its costs and its rates are insufficient,

24 you understand you can always file a rate case and

25 ask for changes to be made. And if those are the
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1 things that need to be done to provide interest to a

2 third party, maybe that's something you should

3 consider.

4 Are you -- why haven't you filed any

5 rate cases since 2009?

6 MR. SMITH: Commissioner, we're gonna

7 have the come down to the river discussion. You've

8 already done that.

9 Ms. McCarty is 78. I frankly told her

10 -- I'm sorry for announcing your age -- that she

11 needs other assistance, and that's why we've got

12 other people coming on board immediately. We've got

13 active feelers out, frankly, how to transfer

14 ownership of this property, because she's -- it

15 hadn't come out, but she's frankly owed something

16 around $200,000 by the Company by way of loans that

17 she's made to subsidized this system for the last 20

18 years. I mean this is insanity.

19 COMMISSIONER HAMMOND: I do have one

20 last question. Sorry.

21 On those loans, is the Company paying

22 you interest on those loans?

23 MS. MCCARTY: It was set at 4 percent,

24 but the Company doesn't have the ability to do it.

25 Nobody would do what I'm doing.
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1 MR. BUCHANAN: Mr. Chairman.

2 COMMISSIONER ANDERSON: Just one moment,

3 Mr. Buchanan.

4 Mr. Smith, I think if you do find

5 somebody, that will leave well 3 out of it.

6 MR. SMITH: Like I said, it's gonna be

7 quiet title or disclaimer.

8 COMMISSIONER ANDERSON: Right.

9 Ms. McCarty, before Mr. Buchanan, are

10 you aware of what the costs are for the DEQ

11 improvements or things you have to do on all of these

12 pieces? If Mr. Buchanan needs to answer that, please

13 refer.

14 MR. BUCHANAN: The significant

15 deficiencies that need to be addressed before the end

16 of June, okay, are going to run into thousands of

17 dollars, okay. The -- no matter what they cost, they

18 still have to be done. And I've lost my train of

19 thought there.

20 We have been trying to put together a

21 budget for Island Park Water Company to see what

22 these costs are going to be. And I've been trying to

23 work with -- I mean with a DEQ responses and stuff.

24 We have not put that together as of yet, okay, so

25 that Mrs. McCarty can know what these costs are going
Dorothy McCarty - Vol. I - March 29, 2023
127

1 to be. We've talked about it a little bit, but

2 that's about it.

3 Is it okay to ask a question?

4 COMMISSIONER ANDERSON: I was waiting

5 for you to ask the question.

6 MR. BUCHANAN: Okay. If the sale of

7 this or -- to get rid of these water systems, does

8 Mrs. McCarty, Island Park Water Company, have to have

9 approval from the commissioners?

10 COMMISSIONER ANDERSON: And I will

11 advise you, as I do every time, we are not here to

12 answer any questions.

13 MR. BUCHANAN: Okay.

14 COMMISSIONER ANDERSON: You have Staff

15 to work with. This is a different format. Staff

16 doesn't represent us in these matters, they represent

17 the customers.

18 MR. BUCHANAN: Oh, I see.

19 COMMISSIONER ANDERSON: So that can be

20 found out, though, just by making a phone call. Some

21 of the other commissioners may wish to answer that

22 immediately, but since I'm chairing, I'm not going to

23 allow that.

24 MR. BUCHANAN: Very good.

25 COMMISSIONER ANDERSON: I do want one
Dorothy McCarty - Vol. I - March 29, 2023
128

1 last thing, Mr. Buchanan, and you don't need to

2 answer this, but if there's not -- I tended to think

3 you were shaking your head no, there is not a no

4 trespassing sign on those wells where people got in

5 there and decide to do some bad things. You need to

6 get that up, because that's state law. Then you can

7 enforce.

8 MS. MCCARTY: We put signs up. Signs

9 come down. Customers in, for instance, Valley View

10 went down and put additional signs up. The signs

11 come down. I have reordered signs to put up there

12 when we can get in there. I don't know what more I

13 can do.

14 COMMISSIONER ANDERSON: Well there

15 probably are some other things to consider on that.

16 If somebody was vandalizing my

17 infrastructure, as an owner of Island Park Water

18 Company, I would probably take other measures to make

19 sure it does not happen again.

20 MR. BUCHANAN: And, Mr. Commissioner,

21 those have happened prior, and there were

22 unauthorized disconnects, unauthorized

23 depressurization, acts by contractors. I have been

24 asking Dorothy to ensure that that is followed

25 through by -- I mean you can't allow that to happen.
Dorothy McCarty - Vol. I - March 29, 2023
129

1 COMMISSIONER ANDERSON: Agreed. And

2 thank you for that.

3 Counsel, I don't think you want to cross

4 us, do you?

5 MR. SMITH: No.

6 COMMISSIONER ANDERSON: I didn't think

7 you would.

8 I do want to thank you for your

9 testimony and for being a witness. None of these

10 things were easy. There's many, many things to

11 overcome.

12 We will, as a commission together, the

13 three of us will measure the testimony that we have

14 today and we will make some form of determination.

15 Just one last prior question that came

16 to my mind, though. It's about -- there was a

17 comment made to -- the DEQ doesn't allow you to

18 address any of the issues in the latest disapproval

19 that they have. If there's ever a clean water

20 demand, how long does it take you to issue that

21 notice?

22 MR. BUCHANAN: Ask the question again,

23 please?

24 MS. MCCARTY: Can you restate it?

25 COMMISSIONER ANDERSON: The clean water
Dorothy McCarty - Vol. I - March 29, 2023
130

1 demand, that's not what I meant. I meant --

2 MS. MCCARTY: The boil water.

3 COMMISSIONER ANDERSON: Excuse me.

4 Thank you. Boil water demand.

5 MS. MCCARTY: The minute I know about

6 it, I have texted all of my customers -- oh, we have

7 24 hours, so I text them immediately or call.

8 COMMISSIONER ANDERSON: So you use the

9 typewriter, that's --

10 MS. MCCARTY: We do respond immediately.

11 COMMISSIONER ANDERSON: Okay. With

12 that, I'm done asking questions. I should allow you

13 to rebut anything that you wish.

14 COMMISSIONER HAMMOND: So we were

15 talking about Staff having 21 days from the close of

16 the hearing to address, or to comment on, or to find

17 compliance and provide response to the Commission.

18 And then how much time would you need

19 after --

20 MR. SMITH: 14 days.

21 COMMISSIONER ANDERSON: All right. Does

22 Staff have any additional information in the form of

23 witnesses or testimony that they would like to

24 include in the record?

25 MS. SHARP: We have nothing further.
Dorothy McCarty - Vol. I - March 29, 2023
131

1 COMMISSIONER ANDERSON: Thank you, Ms.

2 Sharp.

3 It looks like we have concluded with all

4 of our questions that we have. Unless any party or

5 the Commission finds that there is something else

6 that needs to be added to the record prior to the

7 Commission issuing a final order in this case, this

8 hearing will complete, and we will close the record

9 in this case, meaning that the case is fully

10 submitted.

11 The commissioners will deliberate

12 privately on this issue for the final decision.

13 And with that, this Show Cause Hearing

14 is adjourned.

15 MR. SMITH: Thank you.

16 (Whereupon, the hearing was concluded at 2:36 p.m.)

17

18

19

20

21

22

23

24

25
132

1 REPORTER'S CERTIFICATE

2

3 STATE OF IDAHO )
) ss.
4 COUNTY OF FREMONT )

5
I, Denise Nowak, Court Reporter and
6 Notary Public in and for the State of Idaho, do
hereby certify:
7
That said hearing was taken down by me
8 in shorthand at the time and place therein named and
thereafter reduced to typewriting under my direction,
9 and that the foregoing transcript contains a full,
true, and verbatim record.
10
I further certify that I have no
11 interest in the event of the action.

12 WITNESS my hand and seal this 10th day
of April 2023.
13

14

15

16

17

18

19

20

21

22
Denise Nowak
23 Notary Public in and for
the State of Idaho
24
My Commission Expires: 3/13/2027
25
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
$
$1,000 (2)
26:24;88:13
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31:20;119:23;
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63:2,4,5,14
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102:23
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24:24
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Min-U-Script®(1) $1,000 - anticipate
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
58:2,7;112:19
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B
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Buchanan (104)
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22;95:20,25;97:17,
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100:15,16;101:5;
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123:20,24;126:1,3,9,
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Min-U-Script®(2) anticipating - Buchanan
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
budget (1)
126:21
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106:16
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120:4
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bylaws (2)
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C
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103:22;104:8;105:4
cabins (3)
42:23;46:8;75:13
cafe (2)
110:12;112:22
California (1)
68:5
call (14)
7:21;30:4;40:9,21;
47:4;60:25;70:21;
84:8;123:19,20,25;
124:5;127:20;130:7
called (15)
9:25;14:17;40:3,6;
47:6,6;78:13;88:14;
89:9,14;90:15;91:14;
108:5;116:3;118:2
calling (2)
30:5;96:1
calls (5)
32:19;60:19;92:6;
100:11;101:14
came (8)
38:17;44:25;45:24;
61:12;68:10;79:5;
98:15;129:15
Can (60)
4:5,8;6:25;10:11;
11:15;16:2;19:11;
22:17;25:6,18;29:8,
12;30:3;31:8;33:7;
34:22;39:6;40:8;
43:13,25;44:19;
46:12;48:6;55:5;
58:19;59:3;68:2;
71:18;73:8;74:8,17,
25;78:3,16,24;80:6;
82:18,25;83:2;87:6,
11;94:6;98:1;101:1;
107:1;113:12,13;
117:19;118:20;
119:20,22;123:23;
124:5,24;126:25;
127:19;128:6,12,13;
129:24
cancer (2)
68:6,9
capable (1)
124:11
capacities (1)
74:1
capital (1)
118:14
care (2)
50:6;123:7
Carlin (9)
55:20,21;56:22;
75:17,20,24;76:25;
95:15;98:20
Carlock (2)
68:24;70:1
Carter (13)
48:22;53:3;55:14,
24;57:2;59:15;60:3,5;
75:8,23;76:12,24;
82:2
cascaded (1)
76:6
Case (9)
4:19;6:15,18;14:8;
85:15;124:24;131:7,
9,9
cases (2)
85:10;125:5
Cause (8)
4:15,19,25;6:9;
90:18;91:1;118:1;
131:13
causing (1)
83:24
Cayla (1)
40:1
CC&Rs (1)
106:9
cease (1)
5:7
center (1)
67:22
certain (2)
99:2;100:18
certainly (2)
35:21;48:6
certificate (1)
16:11
certificated (1)
36:22
certified (1)
84:10
certify (1)
56:2
cetera (6)
47:12;77:22;84:5;
88:9;89:11;123:1
chair (3)
6:6;9:20;29:4
chairing (1)
127:22
Chairman (22)
14:2;29:10;34:22;
37:8,17;38:5;43:10;
50:2;58:10;59:1;64:3;
66:6,23;67:11;72:5;
83:10;84:22;112:10;
113:12;114:4,18;
126:1
challenge (3)
77:9,10,11
challenged (1)
104:13
challenges (1)
66:17
change (2)
91:13;118:5
changed (1)
80:6
changes (2)
123:12;124:25
characteristics (1)
105:13
charge (15)
27:22;31:11,20;
33:18;34:1,2;36:1;
63:6;88:2;105:16,17;
110:6;119:18;120:11,
17
charged (4)
27:19;31:14;36:3;
105:18
charges (1)
119:16
charging (10)
5:7;19:12,16;28:3;
31:6;32:1;36:7,8;
106:13;120:18
cheaper (1)
38:23
check (1)
124:6
checked (1)
93:17
chemo (1)
68:8
Cherokee (1)
53:21
children (1)
100:10
choice (1)
86:10
choices (3)
114:22;115:2,7
Chris (1)
34:10
circle (1)
110:14
citation (1)
54:18
cited (3)
54:8,14,25
City (1)
77:25
claim (1)
122:18
claimed (1)
90:16
claims (3)
6:11,13;114:12
Clair (1)
68:19
Claire (4)
7:2;68:20;69:8;
70:1
clarification (6)
13:23;19:17;55:17,
24;63:19;98:19
clarify (16)
8:11;12:11,24;13:2,
12;18:14;33:10;
35:11;38:12;49:3;
54:22;58:24;60:18;
63:16;65:2;103:2
clarity (1)
59:4
classified (1)
12:19
clean (2)
129:19,25
clear (3)
63:17;111:12;115:3
clearly (1)
16:3
client (7)
34:25;35:3,5;64:4;
66:7,11;115:1
climb (1)
45:22
clipped (2)
122:19,19
close (6)
43:25;45:22;65:15;
68:1;130:15;131:8
closed (4)
41:25;44:24;45:23;
51:8
closing (3)
44:22;45:15,18
cochair (1)
58:23
Code (2)
5:23;6:1
colleagues (1)
8:1
collect (1)
23:17
collected (1)
111:8
colors (1)
75:24
combine (1)
64:19
combined (2)
105:11,23
coming (4)
44:21;45:25;66:13;
125:12
comment (3)
71:9;129:17;130:16
comments (2)
8:9;67:2
commercial (3)
75:3;105:2,6
Commission (48)
4:22;5:2;6:10;8:4,
11;9:6,6,10,11;16:12;
18:4;28:12;31:5;
36:24;62:18;64:5,7,
11;66:20;67:16;
70:16,21;72:23,24;
73:5,9;76:20;77:20;
78:4;79:1;84:15;85:2,
10,24;86:22;88:1,1;
89:15;90:7;97:13,13;
101:2;119:17;121:2;
129:12;130:17;131:5,
7
COMMISSIONER (191)
4:3,7;6:7,7;7:4,12,
19;8:20;9:1,12,15;
10:2;13:19;14:10,13,
18,25;16:8,10,15;
25:25;28:25;29:11,
14;34:23;35:12,20;
37:11,15,18;38:7,8,
11;43:11,15;47:25;
48:5;50:5;52:20;55:3;
58:14,22;59:5;64:13;
65:1,4,12,17,20;66:2,
24;67:4;71:21,24;
79:2;81:11;83:2,5,8;
84:24;85:3,4,5,17;
89:24;90:2,8;91:15,
18,22,25;92:4,11,16,
23;93:1,9,13,22;94:1,
5,10,15,18,24;95:3,
19;96:5,10,14,18,21,
24;97:3,8,12;98:6;
99:9,17;100:14,25;
101:7,16,19,22,23,24,
25;102:1,3,12,16,21;
103:3,9,13;104:9,12,
21;105:8;106:3,23;
107:11,18;108:10,20,
24;109:12,18,24;
110:14,19,23;111:11;
112:13,18,23;113:1,6,
13,18,22;114:7,17;
115:9,20;116:3,12,17,
23;117:9,14,20;
118:10,25;119:3,5,7,
Min-U-Script®(3) budget - COMMISSIONER
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
14,20;120:14,21;
121:7,14,17,22;
122:12,17;123:3;
124:9,19;125:6,19;
126:2,8;127:4,10,14,
19,25;128:14,20;
129:1,6,25;130:3,8,
11,14,21;131:1
commissioners (11)
6:16;10:7;59:2;
66:23;79:10;80:3;
81:2;85:2;127:9,21;
131:11
commissioners' (1)
36:18
Commission's (2)
17:17;35:4
commit (1)
97:9
committee (1)
82:21
common (1)
51:13
communicate (2)
84:20;92:4
communicating (2)
83:22;94:12
Communication (4)
61:19;68:23;85:21;
87:5
communications (2)
49:24;84:3
companies (6)
24:14;85:11,12,19;
93:21;105:2
Company (148)
4:25;5:5,9;6:1,11,
12;7:6,9,11;8:24;9:5;
10:13,15,20;11:8;
12:1,2;15:25;16:6;
17:4,6,12,13,14,24;
18:2,8,11,25;19:12,
15,22,24,25;20:2,3,5,
10,17,20;21:16;22:6,
16,17,20,25;23:3,9,
10,16,21;24:2,10,11,
15,20,21;25:2,5,10,
13,23;26:8,12,15,19,
22;27:3,7,11,18;29:7;
30:6;32:1,7,11;33:18,
23,25;34:6;36:7,8,11,
20;37:7;40:20,21;
43:8,18;45:3;46:18;
48:24;49:3;51:18;
52:6,17;56:5,13;57:5;
59:19,21;61:5;62:5,9,
14,17,22;63:1,2,19;
66:19;68:2;72:14;
74:11,17;79:5,8,23;
81:4;82:8;86:6,20;
87:19;88:19,23;
89:17;93:3,6,8,10;
94:9;96:7;97:5;
100:19;104:3;108:2;
112:5,11;114:6;
116:21;121:4;124:22;
125:16,21,24;126:21;
127:8;128:18
Company's (12)
4:21;11:2;28:11;
33:17;36:13;37:1,2;
38:1;46:3;49:24;
107:7,10
complain (3)
88:1,15;89:14
complained (2)
102:13,17
complaining (2)
90:15;102:20
complaint (12)
5:4;11:9,12,21;
87:13;89:23;91:19;
102:22;104:14,16,22,
23
complaints (8)
11:6,16,22;87:1,1,
10;90:5,9
complaint's (1)
11:7
complete (1)
131:8
completed (1)
97:15
completely (3)
35:1;98:3;106:4
compliance (2)
83:16;130:17
compliant (1)
55:18
complicate (1)
67:21
complicated (1)
69:12
complications (1)
61:21
Comply (4)
4:21;66:19;67:15;
84:11
component (1)
104:10
computer (3)
26:16;27:2;71:14
concern (4)
30:21;106:6;123:4,
9
concerning (1)
98:24
concerns (3)
5:19;86:2;104:13
concluded (2)
131:3,16
condition (1)
66:11
conditions (1)
67:12
confer (2)
83:3;117:22
Conferring (1)
58:21
confirm (1)
10:11
confused (5)
28:16;58:11;111:1;
114:2;117:12
confusing (3)
110:15;112:3;
122:25
confusion (3)
35:3;43:19;115:4
connect (3)
39:13;111:7;119:25
connected (7)
30:14;37:2;87:17;
88:22;110:6,8;120:11
connection (30)
30:17,19;31:18,21;
39:1,14,15;63:14,21,
22;64:7,8,16,22,23,
24;72:25;104:1;
105:19,20,21,22;
106:19,21;107:4;
110:10;119:23;
120:20,24;121:3
connections (12)
63:4,10,17;64:12;
84:17;104:1,8;105:4;
106:17;119:10;120:5,
9
consider (5)
93:15,16;118:4;
125:3;128:15
Construction (6)
22:16,17;30:6;40:8,
20,21
consultant (1)
21:18
contact (8)
39:3;40:7;55:23;
71:10;73:17;82:17,
18,20
contacted (4)
38:4;47:2;87:25;
88:10
contacting (2)
38:15;42:21
contention (1)
80:14
contentious (1)
79:14
context (2)
58:13;66:16
continue (5)
37:20;67:13;71:25;
111:22;118:20
continued (3)
88:6;104:5;111:24
continues (2)
112:5;113:23
continuing (1)
57:15
continuity (1)
43:12
continuous (1)
87:22
contractor (1)
89:20
contractors (2)
117:25;128:23
control (5)
101:8;109:5,11;
110:7;114:1
convenience (1)
16:11
conversation (9)
9:5;34:10;35:7;
38:24;39:11;78:3;
107:20;110:15;
114:13
conveyance (1)
42:10
cooperate (1)
84:14
coordinating (1)
99:5
copies (5)
32:11;33:4;36:11;
81:20;94:22
copy (6)
18:3;32:8;33:6;
76:19,20;114:11
corporation (1)
74:12
correctly (2)
32:4;46:3
correspondence (3)
90:12,24;91:6
cost (11)
30:21;38:19;60:12,
13,16;80:19,20,25;
93:15,16;126:17
Costco (2)
26:9,12
costs (4)
124:23;126:10,22,
25
counsel (31)
6:25;7:8,14;8:8,13;
9:1;14:23;25:25;29:1,
6,14;34:23;35:20;
37:19;43:11;48:1;
58:15,19;65:14;66:4,
24;67:2;83:3,9;84:25;
85:12;111:14;112:14;
114:17;117:22;129:3
counselor (1)
14:20
County (8)
61:11,16;73:11,25;
77:12,16,24;79:10
couple (7)
37:13;45:21;69:2;
83:4;102:2,7;111:6
course (2)
25:21;111:4
court (2)
6:19;7:23
covenants (2)
82:15;107:6
cover (3)
23:19,20;100:21
coverage (2)
93:2,14
COVID (1)
69:13
CPCM (1)
108:11
CPCN (8)
16:1,5,8,10;102:10;
103:16;117:4,10
created (1)
92:20
creates (1)
123:17
creating (1)
6:21
creation (1)
103:20
credentials (1)
91:7
crew (1)
123:25
CROSS (2)
67:8;129:3
cross-communication (1)
29:5
crossed (1)
84:6
curb (7)
89:5,6,13,16;103:5,
8;108:22
cure (1)
113:8
curious (2)
111:1;119:25
current (6)
5:11;56:12;81:13;
88:3;123:13;124:17
currently (8)
41:14;56:14,14,17,
23;57:20;82:8;97:15
customer (50)
5:4,6,14;11:5;
15:19;17:1,4,16;
29:25;31:1,14;32:11;
34:11;36:12,13;37:3;
41:12,13,20;47:2;
58:25;60:7,10,19,19;
62:18,24;63:2,8,13,
14,18,22;64:11,12;
86:25;87:12,17;
88:18;90:13;92:5;
104:23;106:7,16;
115:22;116:4,20,23;
120:18;122:7
customers (63)
Min-U-Script®(4) commissioners - customers
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
5:8,10,17,21;10:20;
15:11,12,14;23:18;
27:19;30:14,22,24;
31:11;32:2,8,16;
36:25;37:7,24;38:1;
39:18;40:18;41:8;
42:22;43:24;45:6,8;
46:4,20;52:11,16;
53:11;55:16;57:1,21;
60:2,14,22,23;62:23;
86:1,14;87:6;91:14;
92:7;100:3,6,19;
102:13;105:5;106:11,
25;107:3,12;108:17;
116:8;117:6;118:2;
121:24;127:17;128:9;
130:6
cut (2)
122:6,9
cuz (2)
44:2;57:1
D
damage (1)
49:14
date (2)
61:11;87:15
dated (2)
95:5,10
dates (3)
33:19,24;47:24
day (9)
5:22,24;47:3;55:14;
67:24;69:23;71:5;
95:17,17
days (10)
8:16,18;42:19;
45:18;56:1;57:4;
59:25;71:9;130:15,20
deadline (2)
17:9;40:9
dealing (3)
16:24;69:23;71:3
dear (1)
67:25
December (7)
34:3;35:6;41:10,14,
16;70:11;71:2
decertifying (1)
56:4
decide (1)
128:5
decided (3)
104:2;105:13;111:3
decision (7)
6:17;20:4;103:23;
104:5;114:19;115:5;
131:12
decisions (1)
109:9
declared (1)
25:8
declassified (2)
12:13;13:3
deed (2)
114:11,13
deem (1)
19:18
deep (1)
80:24
deeper (1)
117:6
defer (1)
50:3
deficiencies (11)
51:17;54:9;57:14;
75:20;95:5,9,23;
97:22;98:8,9;126:15
deficiency (4)
76:22;83:17;95:16,
18
deficient (1)
69:9
define (1)
120:24
defines (1)
121:2
definition (1)
121:1
degeneration (2)
18:16;69:17
delay (3)
17:16;47:13;73:5
delayed (1)
17:9
deliberate (1)
131:11
delinquency (1)
33:3
delinquent (3)
32:20;34:12;90:14
delivered (2)
71:4;88:8
delve (1)
66:15
demand (5)
44:18;71:6;129:20;
130:1,4
demanding (1)
25:5
denied (7)
38:23;39:6;61:21;
75:23;76:12;77:4;
82:22
Denise (1)
6:20
deny (5)
38:14;61:7,22;62:4,
7
denying (4)
37:6,25;61:4;79:19
Department (12)
48:13,18;49:4,8,13,
25;50:11;52:5,7;57:6;
78:18;86:24
depending (1)
9:11
depressurization (5)
76:17,18;82:3;96:1;
128:23
depressurized (1)
108:15
depths (2)
42:23,25
Deputy (1)
7:2
DEQ (35)
51:23;52:12,23;
53:13,15;54:14,25;
55:21;56:11;58:3,8;
59:7,11,20;71:3;
76:20,24;81:14;
83:17,20,22;84:12;
86:24;88:14;98:18,
24;99:6;112:16;
114:1,5,9,11;126:10,
23;129:17
describe (5)
11:15;12:8;23:13,
14,15
describes (1)
5:12
describing (1)
52:4
designated (1)
76:7
designed (1)
73:18
desires (1)
37:3
desist (1)
5:7
detailed (1)
104:25
details (1)
53:4
determination (1)
129:14
determine (1)
93:17
determined (2)
8:1;89:15
determines (2)
64:16;74:7
develop (1)
111:3
developed (1)
68:15
developers (4)
73:18;92:21;111:6,
18
developing (1)
92:21
development (2)
105:25;111:5
developments (1)
86:23
devices (1)
44:16
diagnosed (2)
69:13,16
dictate (1)
118:16
difference (2)
35:8;45:4
different (10)
12:10;23:6;24:13;
29:15;33:22;59:4;
74:8;105:12;107:14;
127:15
difficult (7)
23:17;36:12;67:14;
75:18;86:8;93:11;
108:21
dig (8)
30:7,11;39:6;40:21;
42:16,19;48:24;
111:10
digressed (1)
90:24
diligent (1)
93:7
DIRECT (1)
10:8
directed (1)
58:18
directing (1)
83:17
directives (2)
66:20;67:15
director (2)
21:16,17
directors (3)
24:19;92:17;108:6
disagrees (1)
81:14
disallowance (2)
86:9,12
disallowed (1)
113:8
disapproval (28)
53:13,16;54:8,14;
55:1,9,12,16;56:6,15,
19;57:11;59:8,12,13;
76:22;81:23;94:19,
19;96:6,18;98:10,15;
99:1,12;112:24;
114:1;129:18
disapprovals (1)
99:21
disapproved (3)
59:23;82:6;112:16
disclaim (1)
115:6
disclaimer (2)
114:21;126:7
disconnect (2)
28:2;30:6
disconnected (2)
30:24;31:2
disconnecting (1)
30:22
disconnects (1)
128:22
discovers (1)
122:7
discrepancies (1)
36:16
discuss (1)
95:16
discussed (9)
38:18,19;61:19;
64:9;69:9;75:18;
76:25;114:13;118:3
Discussion (3)
38:10;116:13;125:7
discussions (1)
120:7
dispersed (1)
114:15
disputed (2)
112:7,19
disqualified (1)
83:24
dissipate (1)
90:22
distance (1)
124:3
distribution (3)
50:17,24;51:3
district (5)
103:21;107:21;
108:5,25;116:15
districts (1)
116:24
diversified (1)
75:10
dividing (1)
76:1
Division (5)
12:22,23;55:22;
101:3;108:7
divisions (1)
96:15
doctors (1)
71:16
document (3)
6:23;23:13;100:23
documentation (2)
5:9;102:6
dollars (2)
118:9;126:17
domestic (4)
74:19;75:2;110:4;
111:8
done (13)
26:14;27:14;41:5;
49:19;56:2,10;69:2;
83:1;87:7;125:1,8;
126:18;130:12
Dorothy (4)
7:8;9:16;23:3;
128:24
doubt (1)
Min-U-Script®(5) cut - doubt
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
112:25
down (21)
10:24;27:3;40:14,
24;42:6,16;45:22;
51:9,12;53:3;64:4,7;
69:22;72:23;84:20;
114:25;122:9;125:7;
128:9,10,11
drained (1)
44:5
drill (8)
60:8,10,21;61:1;
78:10,16,20;79:20
drilled (1)
111:4
driller (1)
80:7
Drillers (1)
41:23
Drilling (9)
22:10;24:22;38:22;
60:13;78:2,22;79:6,
11;107:13
Drinking (2)
100:24;101:10
driving (1)
27:3
dry (1)
77:23
due (8)
39:24;47:9,11;
68:14;70:6;75:14;
77:21;84:2
dug (1)
89:5
duly (2)
9:25;14:17
during (8)
27:22;29:19;32:17;
40:15;50:12;67:25;
69:20;111:4
duty (3)
5:25;6:4;86:14
E
earlier (7)
31:16;32:23;62:16;
107:16;115:13,22;
116:5
east (1)
44:17
easy (1)
129:10
effect (1)
34:4
efforts (3)
83:14,16;86:15
eight (2)
71:18;91:10
either (7)
7:14;39:8;40:7;
46:13;73:5;74:18;
100:25
elaborate (1)
100:16
elderly (1)
100:10
election (1)
108:6
electrical (1)
15:21
element (1)
91:2
elements (1)
111:23
else (6)
69:7;92:24;101:21;
110:16;124:13;131:5
em (4)
27:13;62:7;108:7;
115:17
emergency (3)
5:13;67:21;123:19
employees (2)
6:2;20:4
encourage (2)
94:11;101:10
end (10)
12:2;35:21;41:16;
68:4,9,10;69:11;71:1;
76:10;126:15
endangered (1)
100:5
endeavor (1)
80:17
ended (2)
21:23;69:14
ending (1)
18:10
enforce (2)
82:14;128:7
engineer (2)
55:19,21
enough (3)
4:4,8;105:11
ensure (3)
86:14,15;128:24
ensuring (1)
99:3
enter (2)
113:11;122:10
entered (1)
8:7
entire (1)
34:18
entitled (1)
63:22
entity (6)
74:10;92:12,12,14;
93:24;110:5
Environmental (12)
48:14,18;49:4,9,14,
25;50:11;52:5,8;57:7;
86:25;101:3
EPA (1)
90:23
equation (1)
93:16
equipment (2)
25:11,14
Eric (1)
6:5
error (1)
87:23
essentially (1)
45:10
established (1)
110:22
Estates (6)
12:18,19,22,22;
40:5;53:19
estimate (1)
45:3
estimated (1)
40:24
et (6)
47:12;77:22;84:5;
88:9;89:10;123:1
even (6)
42:24;67:14;84:9;
88:6;110:20;111:13
event (2)
76:18;96:1
events (1)
66:13
eventually (1)
71:20
everybody (3)
4:4,8;70:24
everyone (1)
101:15
everywhere (1)
93:6
evidence (3)
6:17;8:23,25
exact (4)
36:11;39:24;56:10;
66:12
exactly (2)
53:4;91:22
examination (4)
9:16;10:8;58:23;
67:8
examined (1)
10:1
example (7)
41:2;75:25;87:12,
16;88:17;95:8;102:22
excess (2)
5:8;28:3
excluded (1)
39:2
excluding (1)
12:23
Excuse (17)
14:12;21:25;23:14,
21;28:25;36:7;47:25;
55:20;58:19;62:3;
63:16;66:5,9;80:8;
84:3;96:10;130:3
Exhibit (2)
36:14;95:8
Exhibits (7)
8:4,6,11,12,24;
53:12;94:20
Exhibit's (1)
8:22
existence (2)
31:1;103:20
expected (1)
59:18
expenditures (1)
118:15
expense (1)
26:14
expenses (11)
22:25;23:3;24:8,10,
21;25:7,10,23;26:8,
22;27:8
expensive (1)
80:17
expertise (1)
24:18
explain (16)
23:6;24:13;25:13;
26:11,25;27:10;31:4;
32:13;47:19;51:10;
59:15;60:20;61:2;
69:4;78:3;104:25
explained (3)
75:4,5;78:14
explanation (4)
66:9,10,10;100:22
exposed (1)
67:22
expressly (1)
35:25
extend (1)
85:14
extending (2)
38:19,23
extensions (1)
107:14
extremely (1)
80:17
eyes (5)
18:17,18;37:10;
69:17,19
eyesight (3)
70:6;83:20;84:2
F
face (2)
5:25;77:8
facilitate (1)
41:3
facing (1)
77:22
fact (11)
40:3;42:9;66:13;
77:12;78:24;89:2,5;
93:19;105:1;108:13;
114:14
facts (2)
6:16;102:5
fail (1)
54:13
failure (8)
4:21;54:8,14,19,20,
24;95:4,9
fair (1)
93:18
Fales (3)
52:23;53:3,7
familiar (1)
94:25
family (1)
64:17
far (9)
50:25;69:15;73:8;
81:18;96:5;106:11;
108:7;121:12;123:7
father (4)
111:19,21;112:6;
124:8
Father's (2)
47:3;111:25
faucet (1)
117:15
fault (1)
85:22
favor (1)
114:21
fax (1)
25:17
feasible (2)
75:15;124:18
February (3)
17:8;19:7;33:14
fee (6)
29:23;31:17;36:1;
110:17,18;119:23
feel (1)
95:20
feelers (1)
125:13
fees (9)
23:22;27:19;32:1,2;
36:4,8;88:12;103:17;
112:10
Feisthamel (1)
55:20
fell (1)
67:18
fetched (1)
69:15
few (10)
8:18;12:6;17:20;
85:7;87:9;88:10;
89:25;90:6;108:16;
111:6
fiber (1)
62:12
Min-U-Script®(6) down - fiber
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
figured (1)
33:5
file (3)
70:16;115:6;124:24
filed (6)
8:14;114:21;
122:20,22;123:1;
125:4
files (1)
18:3
filings (3)
66:10;105:10;
107:12
filling (1)
84:5
filtration (1)
52:18
final (3)
6:17;131:7,12
finally (1)
84:14
financed (2)
25:11,15
financial (4)
16:24;19:22;64:5;
84:15
financially (1)
86:4
financials (1)
72:25
find (14)
18:22,23;39:3;
59:15,23;61:16;
64:11;70:6;72:10;
76:8,9;124:13;126:4;
130:16
finds (1)
131:5
fine (4)
71:24;79:3;83:20;
84:7
finishes (1)
72:15
first (16)
4:17;8:3;9:25;11:3;
14:11,14;17:22;
40:19;68:21;69:18,
18;76:6,11;82:1;92:8;
102:9
Fiscal (1)
4:23
five (9)
63:4,5;68:6;96:8,
25;102:24;104:3,7;
119:9
five-minute (1)
65:18
fix (1)
57:14
fixing (1)
48:25
flip (1)
123:23
flippancy (1)
114:25
flippant (1)
70:12
focused (1)
47:23
folks (2)
76:15;111:23
follow (4)
10:24;36:15;56:11;
64:1
followed (1)
128:24
following (8)
26:10;33:20;34:4,
12;49:12;53:16;
59:19;98:17
follows (1)
10:1
followup (7)
12:6;15:9;18:4;
36:16;63:15,20;119:6
foot (3)
68:14;71:15,19
footage (1)
80:20
forbid (1)
113:10
forgive (2)
95:6;116:17
form (4)
33:15;107:24;
129:14;130:22
format (2)
67:1;127:15
formulated (1)
76:14
forth (1)
91:6
forward (6)
86:11;87:5;88:4;
91:12;97:15;124:12
found (3)
44:14;70:10;127:20
four (4)
18:17;69:19;76:1;
102:23
fracture (1)
71:19
frankly (3)
125:9,13,15
free (1)
68:9
freeze (2)
44:4;118:20
freezing (1)
118:1
Fremont (7)
61:11,15;73:11,25;
77:12,23;79:10
frequently (1)
114:23
Friday (1)
98:21
friend (1)
68:1
front (1)
37:4
frozen (1)
117:3
full (2)
115:17,17
full-blown (1)
105:3
full-time (1)
92:8
fully (4)
42:7;84:14;102:9;
131:9
funds (2)
23:19,19
furnish (1)
36:21
Further (7)
34:10;65:10;69:12;
92:11;98:19;101:20;
130:25
future (3)
58:3,7;94:17
G
gain (1)
109:17
game (1)
114:23
gas (4)
103:21,25;110:12;
112:22
gave (2)
81:19;111:19
general (5)
7:1,3;17:23;24:1;
85:16
generally (3)
12:8;24:3;32:6
generate (1)
42:4
generated (1)
95:13
generous (1)
25:4
gentleman (3)
39:15;42:11;47:14
geographic (3)
37:1,24;38:1
gets (1)
40:20
given (4)
16:12;44:1;66:18;
107:23
giving (5)
29:3;34:7;109:10;
119:2;123:4
glad (1)
12:25
gladly (1)
84:20
glass (1)
71:13
goes (2)
88:25;97:25
gonna (10)
9:8;48:16;66:22;
69:1;85:1;97:25;
115:6;119:3;125:6;
126:6
Good (9)
4:3,10,18;10:10;
13:20;81:12;119:2;
123:18;127:24
goodness (1)
109:13
goods (3)
25:14;26:11,25
Googled (1)
91:1
Goose (2)
12:17;53:19
govern (1)
107:6
government (1)
99:11
gracious (1)
102:3
grandson (2)
21:12;22:3
gravity (1)
29:2
great (1)
65:9
ground (2)
117:3;118:17
guess (8)
67:6;83:15;86:19;
106:6;107:18;115:20;
123:9;124:11
guessing (2)
39:23;41:1
guidance (1)
18:23
guys (1)
116:5
H
H2S (1)
90:21
habit (1)
111:25
habitable (1)
64:24
half (2)
4:12;106:1
Hammond (64)
6:7;16:8,10,15;
85:3,4;89:24;90:2,8;
91:15,18,22,25;92:4,
11,16,23;93:1,9,13,
22;94:1,5,10,15,18,
24;95:3,19;96:5,10,
14,18,21,24;97:3,8,
12;98:6;99:9,17;
100:14,25;101:7,16,
19,23;119:5,7,14,20;
120:14,21;121:7,14,
17,22;122:12,17;
123:3;124:9,19;
125:19;130:14
Hammond's (1)
102:3
happen (4)
86:24;113:3;
128:19,25
happened (4)
44:8;89:10;91:10;
128:21
happening (2)
51:11;69:6
happens (3)
85:23;88:21;123:24
happy (5)
28:23;64:4,6,10;
108:3
hard (2)
27:3;116:2
harmful (1)
90:21
harness (1)
72:18
hate (1)
14:3
hazard (1)
100:9
head (2)
123:12;128:3
heads (1)
68:25
heal (1)
71:20
healing (1)
71:16
health (1)
100:9
healthy (1)
86:4
hear (7)
4:5;14:22;16:3;
26:3;48:2;70:8;116:1
heard (5)
44:8;67:10;69:8;
72:22;107:16
Hearing (16)
4:15,17,19,24;6:11;
8:14,15,17,19;14:8;
26:1;116:2;130:16;
131:8,13,16
hearings (1)
6:20
hearsay (1)
99:23
heart (1)
Min-U-Script®(7) figured - heart
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
109:13
heater (1)
91:3
heavy (1)
48:25
Hecht (1)
34:11
held (3)
6:12;10:17;114:10
Hello (1)
66:1
help (7)
27:4;52:18;68:3;
86:4;87:6;99:6;
111:14
helped (1)
68:1
helping (2)
21:21;68:5
helps (1)
85:16
hematoma (1)
68:15
Henry's (1)
112:22
high (2)
62:12;116:24
higher (1)
45:13
highlighted (1)
75:24
high-speed (4)
61:6,24;62:6,10
hill (1)
80:24
hip (1)
68:16
hire (1)
30:10
hired (3)
22:18;83:18;88:19
Historically (1)
34:6
history (3)
66:16;79:9;90:1
HOA (1)
82:9
HOAs (1)
82:11
Hobby (2)
27:8,11
hold (1)
14:5
Holden-McCarty (7)
20:24,25;21:2,5,8;
24:12;93:3
holidays (2)
47:12;70:24
home (1)
120:4
homeowner (1)
110:6
homeowners (7)
61:20;77:22;
107:23,24;108:4;
109:7;111:7
Honor (1)
66:5
hook (1)
79:13
hookup (5)
103:5,6;105:16;
106:8,14
hook-up (1)
31:17
hookups (4)
102:24;103:16;
106:13;107:1
hope (3)
116:12;118:12;
121:22
hopefully (1)
11:1
hoping (1)
13:3
hospital (1)
69:14
hospitalized (1)
69:13
hour (1)
4:12
hours (8)
27:23,24;29:20,21;
41:1;45:18;69:23;
130:7
house (5)
64:17,22;71:4;
87:25;105:19
houses (2)
97:24;105:1
hung (1)
71:1
hurt (1)
86:18
husband (3)
20:8;21:2;93:7
hydrant (6)
42:15,17,17;89:13;
90:22;105:21
I
Idaho (8)
4:22;5:23;6:1;
48:13;50:10;78:15,
17;80:9
IDAPA (4)
53:13;54:9,16,18
idea (2)
13:21;111:19
ideally (1)
8:16
identified (4)
48:14,17;94:7;
95:23
identify (2)
7:23;71:13
identifying (1)
50:11
illegal (2)
122:15;123:2
imbalance (1)
68:15
immediately (18)
5:1,4,5,7,11,16,20;
33:14;45:15;71:7;
87:2;95:17;123:20,
23;125:12;127:22;
130:7,10
important (3)
54:19;85:16;86:1
impossible (2)
67:14;108:23
improperly (2)
44:3,3
improve (2)
109:10;118:15
improvements (3)
109:6;113:7;126:11
inability (1)
97:23
incident (3)
51:23;78:1;122:21
include (2)
7:24;130:24
included (5)
33:11;35:17;52:22;
53:6,7
includes (1)
66:11
including (2)
5:6;31:25
inclusive (1)
25:7
income (2)
110:25;113:25
incomplete (1)
6:3
increase (1)
34:1
incurred (2)
24:4,8
indicate (1)
50:23
indicated (1)
102:23
indicates (2)
34:13;42:8
indication (1)
15:19
individual (13)
11:22;13:10;15:12,
14;26:17,19;82:19;
92:18;103:17;104:3,
15;105:16,19
individuals (3)
39:8;74:9;92:14
inevitably (1)
101:12
infiltration (1)
53:10
inform (2)
100:2,19
information (21)
5:6;12:6;13:25;
17:16;19:1;53:1;
59:20;60:9;62:19;
64:1,2,6;70:20;96:2;
97:9;105:1,7;108:8;
120:22,23;130:22
informed (4)
33:25;57:13;69:21;
86:23
infrastructure (1)
128:17
inhabitable (2)
106:22;107:8
initially (2)
17:15;32:12
injections (2)
18:17;69:19
injured (2)
67:18;86:18
in-laws (1)
105:14
input (2)
13:13;109:22
inquiries (1)
99:10
inquiry (5)
60:20;66:7;68:25;
70:7;78:13
insanity (1)
125:18
install (4)
61:5;62:5,9;89:13
installed (12)
13:6;15:3,5,7,11;
61:10,12,24;62:1;
74:1;89:7;115:15
instance (3)
52:1;76:5;128:9
instituted (1)
124:22
instruments (1)
106:10
insufficient (1)
124:23
insulate (1)
117:25
insulating (1)
118:4
insurance (17)
20:14,15,25;21:3,6,
7,8,9;24:11,12,12,14,
16,19;93:2,2,4
insure (1)
93:12
intended (2)
29:2;73:15
intent (3)
18:22;21:19;73:5
interactions (1)
29:2
interconnected (3)
94:4;109:20,25
interest (7)
5:23;19:10,12,13;
31:6;125:1,22
interested (3)
21:20;108:8;124:18
interface (2)
94:13,16
interim (2)
6:23;45:6
interior (1)
71:19
intermittently (1)
44:15
internet (4)
61:6,24;62:6,10
interrupt (3)
43:3;47:21;48:3
interrupting (1)
57:19
interruption (8)
41:18,19;43:7,9,14;
46:5,19,25
interruptions (5)
5:14,18;39:17;
40:18;41:9
into (20)
8:7,23,25;26:5;
33:7;34:4;35:15;
38:21;66:15;73:20;
74:1;76:1,6;82:19;
91:3;95:12;98:1;
107:20;114:5;126:16
introduce (1)
7:17
introduction (1)
102:4
Intuit (1)
17:24
investigate (1)
36:15
investigation (1)
62:19
investigations (1)
99:10
invoice (1)
33:12
involved (7)
22:10;85:15;92:13,
24;120:1;124:7,10
involving (1)
79:7
irrigation (1)
74:20
I's (1)
84:6
ISLAND (44)
4:1,21;7:6,9;8:4;
10:12,15;15:24;16:6;
20:3,9;21:5;30:25;
Min-U-Script®(8) heater - ISLAND
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
32:17;33:21;39:18;
43:17;47:7;51:18;
54:8;55:8;72:14;
74:10,16,18,21;77:25;
79:5,8,11,23;82:8;
85:12;92:12;110:2,
17;113:23;114:6,7;
120:3;124:5;126:21;
127:8;128:17
ISL-W-23-01 (1)
4:20
issue (5)
79:14;107:7,10;
129:20;131:12
issued (3)
6:9;51:21;59:8
issues (11)
56:18,20;77:22;
83:23;86:1,22;98:7;
99:12;101:11;112:20;
129:18
issuing (3)
77:16,25;131:7
J
January (11)
17:10;35:6;44:12;
45:11;70:23;71:5,9,
15;95:5,10,23
Jason (3)
52:23;53:3;84:4
job (2)
65:9;89:10
Joe (6)
18:21;68:20;70:2,
15,18;71:8
joined (2)
6:6;7:8
Jon (1)
90:12
Joseph (1)
7:18
July (4)
10:19;47:9;68:4,10
June (10)
33:19;34:7,9;35:19;
47:2;67:13,17,18;
68:10;126:16
jurisdiction (1)
86:2
jurisdictional (1)
101:9
Justin (2)
22:1,3
K
Kansas (1)
83:19
keep (12)
14:7;33:4,6;44:19;
66:25;69:22;71:17;
86:22;88:3;108:15;
113:24;124:20
keeping (2)
11:12,21
Kelli (2)
40:7;47:7
Kelsey (6)
48:22;53:3;55:13;
59:15;60:3;84:4
Kickapoo (2)
40:1;53:23
kids (1)
106:12
kind (4)
66:21;73:3;83:12;
122:8
kinds (1)
27:14
knew (2)
42:15;47:12
knowledge (14)
16:20;22:9;30:25;
31:13;36:5;45:8;
60:15;61:2,16,18;
62:8;78:19;105:24;
122:24
known (1)
51:10
Kruck (7)
90:13,18,25;91:23;
104:18,21,24
L
lack (2)
98:16;117:7
Lake (1)
112:22
Lane (2)
40:2;54:3
language (4)
55:15;74:19;99:5;
100:20
large (2)
68:16;105:11
last (18)
7:25;11:17;15:6;
20:21;21:1;41:25;
67:13;81:19,20,21;
87:11;90:1;97:20;
122:24;125:17,20;
128:1;129:15
late (9)
4:12;5:24;6:4;
32:24;47:2;66:9;82:3;
88:11;114:24
later (7)
34:11;51:12;61:11;
69:15;71:9;111:3;
118:17
latest (1)
129:18
laundry (2)
105:2,3
law (2)
78:15;128:6
leak (9)
47:4;50:16;51:1,11,
11;115:16,18;116:7,8
leaks (1)
51:13
leases (1)
74:18
least (1)
43:13
leave (2)
101:17;126:5
lecture (1)
123:8
left (7)
6:7;67:18;68:16;
85:24,24;86:10;88:8
leg (2)
67:18,22
legal (2)
114:19;115:7
length (2)
40:17;43:9
lenient (2)
102:4;118:22
less (2)
14:9;106:1
lets (1)
66:25
letter (22)
33:1,7,15;52:22;
53:6,8,9;54:11;60:1;
71:4;95:5,6,10,13,24;
100:21;101:12;
104:14,22,22,23;
114:2
letters (11)
32:16,21;57:1;
94:20;95:1,4;96:19;
98:10,15,21;99:12
letting (1)
26:4
levity (1)
71:25
liability (2)
24:16,19
license (2)
74:5,6
licensed (1)
80:7
licked (1)
68:7
life (2)
66:13;115:15
limitations (1)
88:16
limited (1)
75:2
limits (1)
79:17
Lincoln (1)
80:12
line (29)
30:7;37:4;38:23;
39:25;40:4,12,22;
44:4;47:20;48:3,12,
14,20;49:5;50:12;
51:5,7;63:18;64:23;
79:21;88:19;89:4,8,
12,18;107:14;117:24;
120:5;122:8
lines (15)
22:22;40:5;49:10;
50:1;61:9,9,12,17,24;
89:21;103:12;117:3,
6;118:1,3
list (5)
11:5;17:1,4;62:23;
63:7
listed (2)
16:1,5
listing (1)
12:1
little (9)
4:8,16;47:22;62:13;
71:25;78:25;80:25;
86:10;127:1
live (3)
32:16;90:19;92:7
lives (1)
116:24
living (1)
108:17
load (1)
72:21
loan (1)
23:16
loans (6)
23:9,11,20;125:16,
21,22
Lobby (2)
27:8,11
local (1)
55:19
locate (4)
40:22;42:16;47:8;
48:24
located (1)
90:20
location (8)
50:25;61:9;66:18;
75:14;76:8,9;81:14;
103:12
lock (2)
122:5,20
locks (1)
122:9
Lodge (7)
6:8;38:8;101:24,25;
103:19,25;119:9
log (5)
5:5;11:9,13,19,21
long (7)
7:11;10:17;20:4;
46:25;80:14;121:10;
129:20
longer (4)
20:11;21:16,20,21
look (10)
15:4;19:4;23:23;
24:9;26:16,17;33:15;
38:21;53:9;79:18
looked (4)
38:16;89:25;116:7;
124:17
looking (3)
39:2;93:7,14
looks (2)
38:9;131:3
loosely (1)
97:4
loss (4)
51:10,22,23,25
lost (1)
126:18
lot (18)
13:25;32:22;38:15,
17;39:1,3;62:1;64:18;
74:3;79:22;97:23;
105:9,23;106:1,18,22;
107:4;116:18
lots (8)
63:10;64:19;79:16;
105:10,23;107:6,8;
111:6
loud (3)
4:4,7;65:23
louder (1)
26:5
love (1)
89:10
lower (2)
42:6;50:20
lowest (1)
93:20
M
ma'am (3)
30:18;39:22;49:21
Mac (2)
26:23;27:1
machine (1)
25:17
macular (2)
18:16;69:16
magnifying (1)
71:13
mailed (2)
53:7;87:25
main (4)
38:17;64:23;
117:24,25
maintain (4)
11:11;20:15;51:3;
69:19
maintaining (2)
Min-U-Script®(9) ISL-W-23-01 - maintaining
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
11:18;22:8
maintains (1)
13:14
maintenance (3)
5:20;27:3;76:23
makes (2)
60:20;114:4
making (5)
78:13;109:9;118:2;
123:17;127:20
Management (7)
19:24,25;20:2;
21:20;23:1;24:6,7
manner (1)
56:9
manual (1)
76:23
many (19)
10:20;12:25;38:20;
39:20;63:17;64:11;
67:1;77:21;86:1;88:2;
95:3;102:13,17;
105:10;107:1;115:15,
15;129:10,10
map (1)
84:16
maps (1)
84:19
MARCH (4)
4:1;6:10;32:22;
34:12
marked (1)
94:20
Marvin (1)
7:7
materials (1)
27:13
math (1)
64:8
Matter (4)
4:20;6:23;86:25;
126:17
matters (6)
67:21;96:7;97:5;
98:11,12;127:16
may (18)
9:9;13:23;26:13;
32:13;33:19;34:7,9;
35:19;37:20;49:16;
54:22;58:19;66:22;
80:25;108:19;109:22;
115:11;127:21
maybe (9)
43:13;67:14;87:12;
105:14,14;110:9;
111:14,19;125:2
McCarty (136)
7:8;8:18;9:16,17,
22;10:10,11;14:1,9;
19:23,25;20:1,7,9;
21:11,14;22:2,3;23:1,
4;24:6,7;29:18;37:22;
48:1;50:14;52:20;
58:17,18;60:6;65:24;
67:10;71:21;81:4;
83:13;87:14;89:25;
90:3,10;91:17,20,23;
92:3,6,15,19,25;93:5,
11,19,25;94:4,8,14,
17,23;95:2,11;96:9,
13,16,20,23;97:1,7,
11,19;98:5;99:19;
101:6,14,18;102:9,11,
15,19;103:1,7,11,19;
104:11,17,24;105:18;
106:15;107:2,17,22;
108:13,23;109:4,15,
21;110:3,18,21;111:2,
21;112:15,17,21,25;
113:4,10;114:10;
116:20,22;117:8,12,
18,23;118:11,23;
119:13,19;120:1,20;
121:6,12,16,21;122:5,
14,22;123:15;124:14;
125:9,23;126:9,25;
127:8;128:8;129:24;
130:2,5,10
McCarty's (1)
111:18
mean (22)
18:25;33:5;45:22;
46:7;51:12;58:13;
64:8;71:8;73:10;
74:13;80:18;81:24;
82:23;90:19;100:3;
106:8;113:4;114:22;
118:20;125:18;
126:23;128:25
meaning (1)
131:9
means (6)
28:1;29:25;30:5;
41:17;44:8;58:24
meant (2)
130:1,1
measure (1)
129:13
measures (1)
128:18
mechanism (1)
116:10
medical (2)
66:11;67:12
meet (5)
5:16;12:14;72:20;
78:16;79:16
meeting (3)
14:8;61:8;95:13
meetings (1)
114:10
members (1)
74:13
memory (1)
11:19
Mental (1)
80:9
mentioned (8)
30:21;48:12;93:1,
23;119:7;121:8;
122:1;123:5
message (1)
39:10
met (4)
55:13;75:17,23;
86:16
meter (1)
13:6
metering (2)
13:8;14:23
meters (7)
13:10,16;15:3,7,11,
12,14
methodology (1)
56:11
mic (2)
38:6;101:20
Micki (1)
94:8
microphone (5)
15:1;26:5;65:22,25;
67:7
Mid (2)
97:19,20
middle (1)
41:10
might (10)
38:21,22;60:13,13;
63:15,25;67:4;77:7;
81:1;114:14
miles (3)
120:6;123:5,16
Miller (1)
94:12
million (1)
100:10
millions (3)
118:8,8,9
mind (4)
47:23;57:18;107:3;
129:16
mine (1)
38:8
minimum (1)
69:22
minute (2)
82:25;130:5
minutes (6)
37:13;45:22;83:4,6,
6;98:22
misconstrued (1)
78:8
missed (3)
7:15;8:2;84:1
mobility (1)
67:20
moistens (1)
37:9
moment (3)
117:19;119:4;126:2
money (2)
23:17;111:8
monies (1)
25:6
month (4)
31:7;34:18;46:20;
109:1
monthly (4)
19:10,12;34:15,20
months (6)
34:3,8;35:16;51:12;
71:18;91:10
more (20)
13:25;21:24;42:19;
44:19;46:11,11;
47:22;55:23;57:2;
63:25;64:4;71:18;
81:1;102:4;103:16,
16;108:2;112:2;
120:18;128:12
morning (4)
4:3,18;10:10;124:2
Most (5)
14:24;15:3;46:7;
51:13;97:16
mostly (1)
43:6
mount (1)
77:8
move (3)
85:25;86:10;91:12
moved (4)
61:11,12,13,17
moving (1)
63:6
MRI (1)
71:18
Mrs (4)
10:4;75:8;126:25;
127:8
much (12)
4:11;9:13;10:3;
14:19;29:4;35:15;
45:3;46:9;48:7;74:7;
101:23;130:18
MULTIPLE (1)
4:6
myself (1)
102:4
N
name (9)
6:5;7:21,25,25;
14:11,14;21:1;55:20;
94:7
names (1)
87:16
narrative (1)
12:4
near (1)
38:17
Nebraska (2)
80:8,9
necessary (2)
11:20;19:18
necessity (1)
16:11
need (24)
9:18;11:21;23:16,
19;29:3;52:24;56:21;
63:25;69:22;72:1;
86:20;87:5;98:11;
115:5;118:14,19;
123:12;124:12,13;
125:1;126:15;128:1,
5;130:18
needed (1)
49:19
needing (1)
85:25
needs (8)
20:5;55:15;59:19;
86:16;98:14;125:11;
126:12;131:6
neglected (1)
7:17
negotiated (1)
88:12
negotiation (1)
120:2
neighbor (1)
42:14
Neither (1)
39:14
Nelson (1)
84:21
networked (1)
124:4
new (9)
30:17,19;34:3;68:8;
72:10,13,18;104:6;
120:2
newsletter (1)
52:17
next (6)
11:24;16:23;19:20;
32:6;71:5;76:8
nice (1)
99:7
night (5)
71:5;81:19,21;90:1;
124:1
nightly (1)
77:13
nine (1)
6:11
Nobody (4)
40:2;86:17;108:7;
125:25
None (1)
129:9
nonprofit (3)
74:12;92:12,14
non-recurring (1)
Min-U-Script®(10) maintains - non-recurring
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
27:19
Nope (1)
84:10
nor (3)
18:19;31:14;61:22
normal (2)
27:24;29:21
normally (2)
44:6;106:21
north (3)
12:17;24:11;54:1
notice (14)
39:9;40:23;48:19;
49:5,9;53:15;57:22,
25;58:4,8;90:16;
105:10;112:24;
129:21
noticed (1)
45:23
notices (22)
52:4,7,11,24,25;
53:5,13;54:8,14;55:1,
12;56:15;57:11;59:8,
12,13;60:1;83:17;
84:5;86:9;94:19;96:6
notice-type (1)
84:1
noticing (1)
45:4
notification (7)
5:12;51:22;54:15,
20,25;71:2;82:5
notifications (5)
5:15;56:1;99:2,4,7
notified (1)
120:6
notify (3)
32:19;87:19,20
November (7)
33:24,24;34:3;
69:11,14,18;72:8
Nowak (1)
6:20
Number (31)
4:20;5:1,5,6,10,15,
21,25;11:4,5,25,25;
15:18,21;16:5;17:3,6,
12,19;18:8;19:3,21;
27:17,17;32:7;36:14;
109:19;113:16,24;
120:13;121:9
numbered (1)
8:12
Numbers (4)
5:3;17:1;39:24;
84:19
O
oath (2)
13:18;14:7
objection (2)
9:5;60:25
objections (1)
8:5
obligation (1)
5:16
obscured (1)
17:15
observed (3)
44:23;47:3;51:2
obviously (1)
93:14
occasions (1)
106:16
occupancy (1)
77:17
occurred (1)
39:18
o'clock (1)
124:1
October (8)
12:21;48:15;49:22;
50:12;68:20;97:18,
19,20
off (25)
29:25;30:2,4,7;
32:17;34:20;37:22;
38:10;40:20;42:12,
20,20;44:20;70:7;
77:24;102:8;108:18,
21;111:6;115:17;
116:4;122:6,9,25;
123:1
office (2)
55:22;70:23
officers (3)
6:2;61:20;92:17
official (2)
6:21;7:22
often (2)
88:21;120:5
oil (1)
27:13
okay/absent (1)
81:22
old (3)
40:11;118:14,16
Once (11)
44:24;50:7;51:8,16;
60:2;80:21;86:7,8;
91:18,25;101:11
one (63)
8:3;12:12,25;15:5;
16:12;17:22;26:9;
34:17;38:14;39:10;
41:2;42:22;43:1,24;
47:1;48:17;49:12;
50:17,20,25;51:20;
61:13;62:2;63:21,22;
69:2;77:1,24;79:9,14;
80:2;81:19,21;82:10,
13,15;87:14;88:17;
89:23;90:11;92:15,
16;93:6;100:25;
102:17,22;103:5,10,
17;106:7,15,22;
107:4;110:5,5;
112:15;114:24;
116:24;121:2;125:19;
126:2;127:25;129:15
ones (6)
15:5;23:8;57:13;
62:3;76:7;119:18
ongoing (2)
59:18;97:14
online (1)
62:23
only (22)
21:18;34:17;40:13;
41:13;42:14;46:12;
57:12;77:24;80:16;
85:25;92:13,15,16;
105:18,24;107:4;
109:1;111:25;115:2;
116:25;117:14;
119:18
onset (1)
60:23
oops (1)
70:9
open (5)
41:15;43:19;90:22;
98:2;99:10
opened (1)
41:25
open-ended (1)
73:4
opening (1)
66:6
operate (1)
94:3
operating (1)
124:12
operation (1)
76:23
Operational (4)
23:12;42:7,7;
108:14
operator (1)
10:12
opinion (3)
113:2;118:21;123:6
opportunity (9)
4:25;6:13;8:15;
35:21;36:15;85:9,11;
86:3;109:11
optics (1)
62:12
option (3)
38:18,22;78:22
options (2)
60:21;108:2
order (10)
6:10,12;37:16;
57:16;62:16;65:21;
75:11;76:14;86:4;
131:7
orders (1)
49:13
original (1)
111:18
originally (2)
61:10;80:9
Others (4)
23:9;51:19;82:11;
118:22
out (69)
17:5;18:21;25:4;
32:15,16,21,21;33:1,
7;39:4;40:15,22;42:9,
11;43:22;44:7,15,21;
45:9,25;48:3,22;
50:15;51:6;52:2,23,
25;53:8;55:15,22;
56:1;57:1;59:16,23;
61:15,16;64:11;65:5;
68:4,6;70:19,20,23;
82:5;84:5,8,9,10,16;
87:24;88:7,8,20;
90:13;91:11;95:17;
98:21;99:3,7;101:8;
109:12;114:15;
117:15;124:6,14;
125:13,15;126:5;
127:20
outlandish (1)
80:20
outside (3)
14:20;57:11;88:15
outsource (2)
20:5;22:7
over (28)
10:5;21:20;27:12;
30:6,11;33:13,23;
40:8;42:16;47:9;
52:23;55:14;76:6;
79:21;81:7;84:4;
85:18;99:24;101:9;
107:25;108:7;109:14;
110:7;114:1;123:12,
22;124:5,15
overall (1)
112:11
overcharged (1)
5:10
overcome (1)
129:11
overnight (3)
69:25;71:8;77:13
overnighted (1)
70:2
oversight (1)
110:11
overview (2)
66:21;112:12
overwhelmed (1)
71:23
owe (2)
33:3,5
owed (3)
25:6;32:20;125:15
own (22)
16:21;21:2;38:21;
60:8,11,24;78:10,20,
22;79:20;80:7,18;
88:23;89:1;93:23,24,
25;107:13;109:8;
118:3;123:6,11
owned (2)
47:14;109:25
owner (6)
10:12;78:15;
103:24;104:6;116:15;
128:17
owners (3)
74:3;111:2;120:8
ownership (4)
108:6;113:23;
114:12;125:14
owns (1)
112:21
P
page (1)
62:24
paid (4)
24:2;34:9;87:22;
88:5
paper (2)
83:23;100:1
paperwork (2)
98:16,18
parcel (1)
103:22
PARK (43)
4:1,21;7:6,9;10:12,
15;15:24;16:6;20:3,
10;21:5;31:1;32:17;
33:21;39:18;43:17;
47:7;51:18;54:8;55:8;
72:14;74:10,16,18,21;
77:25;79:5,8,11,23;
82:8;85:13;92:12;
110:2,17;113:23;
114:6,8;120:3;124:5;
126:21;127:8;128:17
Park's (1)
8:4
part (9)
15:22;16:6;49:15;
66:10;72:3;111:13;
112:11;116:13;119:8
partially (1)
12:5
participate (1)
13:20
particular (9)
38:20;51:20;56:10;
62:2,9;63:13,14;
85:20;98:2
parties (1)
6:24
party (3)
Min-U-Script®(11) Nope - party
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
109:25;125:2;131:4
pass (1)
101:20
passed (2)
68:11;80:11
past (3)
21:15;68:1;107:12
patient (1)
4:14
pause (1)
62:3
pay (10)
5:21;32:25;88:3,16;
89:18;106:7,11;
111:22,24;112:6
paying (10)
15:20,22;34:9;
86:17;112:1;121:8,
10,23,24;125:21
payment (4)
23:2;24:6;25:5;
121:19
payments (5)
23:7,8;24:1,7;88:14
pays (1)
34:16
peculiar (1)
116:10
peculiarly (1)
115:16
penalties (1)
6:1
penalty (1)
5:22
pending (1)
57:6
people (34)
32:22;33:16;38:3,
20;43:20;44:12;
46:10;51:24;62:11;
75:16;77:17;79:12,
14,18,19,22,24;80:6,
15;86:16;87:2;90:5;
91:7;96:3;102:20;
106:13;108:25;109:8;
120:3;123:18;124:4,
15;125:12;128:4
people's (1)
88:24
per (22)
5:22;19:16;27:22,
22;29:19;30:9;31:7,7,
9,17;63:17;64:12,18;
77:17;80:20;86:11;
90:6;107:4;120:16,
19,20;124:21
percent (9)
19:14;31:6,7,7,12,
14;90:5;118:6;125:23
perform (2)
22:20;116:6
performed (2)
22:16;97:18
perhaps (7)
15:20;36:16;52:16;
58:23;65:5;102:4;
107:20
period (6)
40:24;43:14;46:20;
66:12;73:14;80:14
periods (1)
46:19
permanent (1)
72:3
permissible (1)
39:4
permission (5)
39:5;44:1;66:25;
78:25;120:12
permit (5)
39:14,16;79:20,24;
109:2
permits (3)
77:16,25;79:12
person (9)
38:14,25;50:15;
83:19;92:13;94:13,
16;100:4;104:13
personal (1)
73:17
person's (2)
91:11;94:7
perspective (3)
30:9;37:7;123:6
pertaining (1)
43:6
pertains (1)
105:24
pertinent (1)
70:19
PET (1)
68:10
phone (4)
44:2;70:21;84:4;
127:20
phoned (1)
47:6
physically (3)
31:2;42:16;71:12
picture (1)
43:23
pieces (1)
126:12
Pierce (1)
40:7
pit (2)
45:22;50:22
place (5)
4:19;13:18;14:3;
58:9;89:17
plan (9)
5:12,14;51:20;75:5,
9,12;82:3;106:10,24
planned (1)
73:25
planning (2)
68:3;73:20
plans (2)
56:9;76:13
plant-in-service (1)
12:2
plat (1)
84:19
platted (3)
73:11;111:9;114:15
pleadings (1)
124:10
please (22)
8:2;9:20;18:23;
24:13;28:24;29:7;
32:14,19;43:16;
47:19;48:1;49:17;
50:8;52:21;58:6;65:6;
71:10;90:11;117:25;
124:5;126:12;129:23
plow (1)
117:1
plus (1)
64:8
pm (1)
131:16
pneumonia (1)
67:23
point (20)
8:3,8;9:17;25:4;
30:20;36:10;43:3;
56:13,18,24;67:19,19;
68:13;79:9,14;81:6;
86:7;89:4;100:13;
110:9
pointed (3)
48:22;50:15;51:6
points (5)
59:22;60:2;97:2;
100:7,8
police (2)
122:20,22
policies (1)
24:17
policy (4)
24:16;80:5;103:15;
115:24
politics (1)
80:6
posed (1)
14:23
position (6)
12:4;17:5,8,14;
35:4;46:3
positioned (1)
44:4
possession (2)
111:13,24
possible (4)
29:4;63:18;72:20;
87:4
possibly (3)
39:25;63:10;70:2
post (3)
8:16;27:13;122:10
posted (2)
40:23;122:15
posthaste (1)
86:23
postpone (1)
69:3
potential (1)
82:20
pounds (6)
44:24;45:1,5,5;
51:2,3
power (2)
15:21,22
practice (3)
31:11;32:18;94:7
practices (1)
17:21
precisely (2)
59:23;84:6
preliminary (1)
4:16
prepared (2)
53:5;71:7
preparing (5)
70:11,12,17,20;
77:1
present (4)
6:24;66:18;73:21;
77:10
presented (1)
75:12
presents (1)
77:11
president (7)
7:8;8:10;10:6,14,
18;22:12;65:8
pressure (15)
41:24;44:10,23,25;
45:4,12,24;46:1;
50:24;51:2,3,12,22,
23;52:1
pressures (2)
50:19;51:9
presume (2)
77:12;110:11
presumed (1)
70:24
presuming (1)
95:15
previous (1)
120:8
price (1)
93:18
prices (1)
93:20
primary (2)
101:9;106:14
print (2)
83:20;84:7
printers (1)
25:16
prior (8)
44:22;52:23;68:22;
88:23;90:15;128:21;
129:15;131:6
private (10)
38:21,22;60:23,24;
61:1;70:19;78:16;
79:20;85:12;110:4
privately (1)
131:12
probably (4)
25:16;118:25;
128:15,18
problem (6)
26:1;81:14;85:18;
91:10;113:9;124:3
problems (3)
72:23;81:17;123:16
procedure (2)
14:4;122:3
proceed (1)
39:5
proceeding (3)
6:14;7:23;58:24
proceedings (8)
6:6;9:19;57:6,10;
58:3,8,12;97:4
process (4)
77:1;85:16;97:21;
99:3
products (1)
24:14
progressed (1)
67:23
Progressive (1)
24:12
proper (4)
78:17;98:16,17,17
properly (4)
25:18;42:3;99:8;
116:7
properties (7)
36:1,3,9;77:3,7,8;
82:20
property (15)
37:5;47:4;78:15;
82:23;87:24;88:24;
89:3;103:17;104:25;
105:5;109:8;114:3;
116:14;122:13;
125:14
prospective (1)
38:1
protecting (1)
17:15
protection (1)
44:16
protests (1)
77:21
protocol (3)
5:11,12;76:17
protocols (1)
76:13
provide (51)
Min-U-Script®(12) pass - provide
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
5:2,4,5,11,16;11:5;
17:4,13;18:2,9,24;
20:12,17;22:6;27:18;
32:8,11;36:11;39:8;
54:15,20,24;63:19;
72:2;76:14,16,23;
77:18;86:3,4,5;87:3,
3;90:25;93:8,10;
103:9,16;104:22,23;
105:21;108:17,19;
110:1,16;117:11,13;
118:18,19;125:1;
130:17
provided (28)
9:21;21:14;23:10;
24:14;25:14;26:12;
27:1,11;31:5;62:15,
18,22;70:14;76:20;
78:16;81:11;84:18,
19;86:16;91:5,7,8;
92:19;103:15;105:6;
108:9;110:4;114:11
provider (2)
7:11;108:12
provides (4)
29:19;110:3;112:4;
117:4
providing (8)
12:15;20:2,19;21:5;
37:23;60:9;86:13;
97:9
psi (5)
42:2,3,5,8;45:10
P-trap (1)
91:4
Public (17)
4:22;12:11,13,16,
19;16:11,12;53:19,
23;54:1,15,20,24;
79:13,18;101:2;
113:16
published (1)
28:10
PUC (5)
7:3,18;33:25;96:2;
120:10
pull (2)
33:8;79:19
pump (17)
41:15,24;42:4,9;
43:18;44:6,7,14,20,
20,21;51:8;71:2;
95:15;97:24;122:23,
25
pumped (1)
42:9
pumping (2)
43:22;44:15
purchase (3)
27:12;52:18;105:9
purchased (3)
38:15;39:1;111:2
purpose (2)
4:24;24:5
purposes (2)
6:24;74:5
put (23)
48:23;52:2;54:19;
68:8;71:7;72:17;75:8;
80:1,18;89:5,6;90:16;
99:3;100:21;105:5,
12,14;114:5;126:20,
24;128:8,10,11
putting (3)
31:9;53:9;98:16
PWCs (1)
96:16
PWS (1)
110:10
PWSs (1)
96:17
Q
quadrant (1)
75:21
quality (15)
5:18;48:14,19;49:4,
9,14,25;50:11;52:5,8,
19;57:7;86:25;100:7;
101:3
quantify (1)
45:21
quarter (5)
75:14;76:4,10,11;
82:1
quick (2)
85:7;123:19
QuickBooks (5)
17:24;18:1,3;33:8,
11
quickly (3)
50:6;90:22;120:15
quiet (4)
38:7;114:19;115:6;
126:7
quite (2)
65:22;119:15
R
raised (1)
86:1
ranch (2)
111:3;114:16
rapidly (1)
68:11
rate (12)
19:10,15;28:2,4,10;
34:1,21;120:2;
124:18,21,24;125:5
rates (6)
19:13;36:23;93:4;
121:19,20;124:23
Ray (3)
20:6,9;40:7
reach (1)
18:21
reached (2)
70:20;124:14
reaching (1)
61:15
read (2)
35:13;67:1
reading (1)
13:6
real (1)
25:24
realize (1)
84:7
really (7)
23:24;33:5;41:21;
68:21;70:13;86:20;
109:10
re-ask (1)
120:25
reason (3)
9:19;71:11;85:20
reasonable (2)
9:13;30:8
reasonings (2)
39:9;56:3
reasons (1)
4:13
rebut (1)
130:13
recall (27)
20:18,19;37:6,25;
38:3,14;39:24;40:11;
49:7,8,11,13;50:10,
14;52:16;53:8;54:24;
57:13;60:6,9,10;61:4,
7,15;87:12,13,14
receipt (3)
17:17;64:6,6
receipts (2)
26:18,20
receivable (4)
18:9,12;19:1,11
receive (10)
6:16;41:8;45:6;
74:4;94:1,3;110:17,
18,24;112:10
received (12)
11:6,16;36:6;56:14;
58:23;63:8;86:10;
87:13;90:12;96:2,19;
113:19
receiving (4)
26:12;87:19,21;
121:25
recent (1)
97:16
recently (3)
12:18;80:17;88:18
recess (4)
37:9,14;65:19;83:7
recollection (1)
39:16
recommend (1)
53:10
reconcile (2)
36:12;64:1
reconnect (3)
28:2;30:10,11
reconnection (8)
27:21,22,23;28:6,
10;29:19,20,23
record (16)
6:15,17,22,24;7:24;
8:3,7,21;12:9;22:5;
38:10;62:21;72:3;
130:24;131:6,8
recorded (1)
50:22
recording (1)
70:22
records (4)
15:4;62:14,17;
63:16
recovering (2)
121:18;124:23
recovery (2)
68:14;121:19
recreational (3)
107:21;108:5,25
redirect (1)
35:22
reduce (1)
64:19
refer (3)
58:19;85:1;126:13
reference (1)
95:4
referred (1)
4:20
referring (2)
11:1;28:11
refers (1)
107:5
refrain (1)
5:20
refunds (1)
5:9
regard (5)
73:6;84:15,16;
86:24;107:13
regarding (3)
49:14,25;122:20
regardless (1)
84:11
regards (2)
59:16;122:23
regenerate (1)
33:8
regulations (2)
36:23;89:16
reimburse (1)
24:2
reimbursement (1)
23:22
reimbursements (1)
24:4
reimbursing (1)
26:13
relate (2)
96:21,24
related (2)
25:16;58:8
relates (1)
21:5
relation (2)
21:1;58:3
relationship (6)
19:23;20:6,23;
21:10;22:1,21
relationships (1)
123:18
relatively (1)
116:18
reliable (1)
5:17
remains (1)
111:9
remedy (3)
112:19;113:2,5
remember (1)
38:25
remind (1)
10:25
remnant (1)
111:25
remove (1)
88:11
removed (2)
59:12;114:9
rental (6)
36:1,3,8;77:2,7,8
rentals (2)
77:12,14
renting (2)
77:5;82:23
reordered (1)
128:11
repair (11)
27:2;40:14,25;41:5;
47:8,13;51:14;88:20;
117:24;118:18;122:9
repaired (2)
40:13;51:7
repairing (2)
49:14;89:22
repairs (7)
15:20;22:18,19;
25:1,1;40:10;118:3
repeat (1)
50:7
rephrase (1)
65:6
replied (1)
68:25
reply (2)
59:22;104:20
report (10)
18:10,12;19:5,11;
Min-U-Script®(13) provided - report
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
63:1;71:12;91:8,11;
122:20,22
reported (3)
40:6;41:15;43:21
reporter (1)
6:19
Reporting (1)
4:22
reports (12)
16:25;36:6,13,13;
41:8;43:19;62:18;
64:2;69:10,25;70:3;
81:11
represent (3)
29:18;127:16,16
representation (2)
7:1;86:21
represented (1)
97:5
Request (30)
5:3;10:25;11:1,4,4,
25,25;12:5;16:25;
17:1,3,6,7,12,19;18:8,
18;19:3,21,21;27:17,
17;29:6;32:7,16;
33:10;36:17;48:23;
63:9;76:21
requested (5)
12:12;17:4;75:13;
76:16;79:10
Requests (4)
6:3;16:24;17:12;
33:13
require (1)
108:6
required (8)
5:1;33:6;52:7;
68:16;81:9;90:23;
118:6;121:4
requirement (1)
75:7
Requirements (5)
4:23;12:14;15:6;
84:12;100:18
requires (1)
108:11
residence (3)
103:10,18;105:17
resolution (1)
11:7
resolve (2)
5:17;90:7
resolved (5)
56:19,21,24;59:12;
77:19
resolving (2)
59:17,24
resource (1)
58:17
Resources (2)
78:18;79:11
respectively (2)
23:5;27:9
respond (14)
8:16;9:2;18:19,20;
29:8;50:6;60:1;83:19;
91:20;92:1;97:10;
104:19;118:24;
130:10
responded (4)
17:7;18:20;51:19;
104:15
responding (4)
9:6,7;83:21;97:21
response (16)
5:24;8:5;11:2,8;
17:9;19:2,20;25:22;
39:12;70:12,25;
76:19;94:23;123:19;
124:16;130:17
responses (4)
5:2;6:3;49:19;
126:23
responsibility (2)
86:6;123:8
responsible (1)
89:18
responsive (1)
17:18
rest (5)
9:19;70:5;71:6;
88:14;119:4
restate (4)
16:2;28:22,23;
129:24
restated (1)
29:13
restricted (3)
75:2,3;107:6
restrictive (1)
82:14
restricts (1)
107:8
resubmitted (2)
19:5,6
retaliating (1)
5:21
retinal (1)
69:21
return (1)
45:13
review (2)
6:16;18:4
reviewed (1)
102:6
reviewing (1)
33:23
rid (1)
127:7
Ridge (6)
12:21;40:12;53:16;
61:9;62:11;82:10
right (14)
6:8;31:19;39:2;
48:1;52:3;67:19;
71:16;74:21,24;
78:15;84:6;114:18;
126:8;130:21
river (2)
114:25;125:7
road (2)
42:20;117:2
roads (1)
98:3
Roger (13)
7:9;13:13,25;14:15;
22:6,7,9;53:2;75:17;
83:22;84:4;95:13;
123:20
role (4)
10:17;20:12;22:5;
85:17
roof (3)
42:12,20;43:1
roughly (1)
121:15
round (4)
108:14,16,17,19
routine (1)
69:7
Rudd (1)
94:8
rules (2)
36:23;89:16
run (1)
126:16
running (2)
90:3;108:16
runs (1)
35:5
RV (6)
104:2;105:4,14,21;
106:8;107:9
RVs (1)
82:23
S
safe (5)
5:16;76:14;86:5,13;
100:24
sale (1)
127:6
sales (1)
89:1
salesman (1)
51:20
same (6)
34:19;72:4;79:21;
98:9;107:19;109:7
sample (4)
42:13;76:2,10;
99:22
sampled (1)
81:9
samples (5)
56:10;81:5,7,12,20
sampling (11)
56:9;75:5,9,10,12;
76:4,11;81:10,15,18;
99:25
sandbag (1)
73:5
sanitary (15)
15:6;49:18,20,22;
50:12,16,20;51:17;
75:9;97:14,16,17;
98:6,12;99:11
sat (2)
53:3;85:13
satisfactory (2)
32:22;91:5
saw (3)
45:10;50:19;71:5
saying (9)
32:19;47:10;51:15;
70:22;71:17;85:22;
90:4;108:18;118:2
scan (1)
68:10
scenario (2)
90:4;112:7
schedule (3)
27:18;120:15;
124:21
scheduled (1)
5:13
Schwartz (1)
94:8
scooter (1)
67:20
screen (1)
69:22
se (1)
86:11
season (1)
114:24
seasonal (4)
73:16,19;109:2,2
seat (1)
85:13
second (5)
23:2;43:4;45:11;
54:13;106:20
secretary (2)
10:14,18
section (3)
64:24;76:2,8
sections (1)
76:1
security (2)
60:24;122:3
seek (1)
83:16
seems (1)
85:21
sell (3)
93:5;109:14,16
sells (1)
74:18
semantics (1)
35:15
send (27)
32:15,15,21;33:12,
16;48:19;49:5;52:7,
25;53:18,20,22,25;
54:2,4,6;55:25;60:1;
70:8;82:5;84:9;88:6,
13;89:12;101:8;
123:25;124:1
sending (5)
32:21;49:9;52:10,
23;114:1
sends (1)
95:17
sense (1)
51:13
sent (26)
32:8;33:1,7,13,14;
42:24;43:23;44:12;
52:22;53:15;55:15;
59:25;69:24,25;70:7,
9;71:7;76:19,19;84:7,
9;87:24;88:7,7;90:13;
104:25
separate (6)
24:5;63:9,10;101:2;
105:3,22
September (3)
12:20;97:18;108:19
septic (2)
105:12;106:2
sermon (1)
115:1
serve (1)
10:21
served (2)
79:24;114:16
serves (1)
21:16
service (50)
5:13,17,18;7:10;
20:17,20;30:24;
33:19;34:8;36:21,22;
37:1,4,6,23,24,25;
39:17;41:10,19;43:8;
44:7;46:5,19;47:21;
60:7;61:6;86:13,15,
17;88:19;89:8,12,18;
103:10;105:21;
108:17;110:1,3,5;
112:4,11;117:5,7,11,
13;118:3,18,19;122:8
services (15)
20:1;21:4,13;22:15;
23:1,6,10;24:6,8;
25:14;26:11,25;
27:10;47:7;107:4
servicing (3)
72:14;79:7,7
serving (1)
20:11
set (4)
19:13;33:11;34:20;
125:23
Min-U-Script®(14) reported - set
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
setback (1)
79:17
setbacks (1)
78:17
seven (8)
12:10;55:9;56:13;
59:8;81:12;96:7,11,
22
several (4)
36:6;41:1,3;102:5
severely (1)
67:18
sewer (3)
61:12;90:17;91:4
shaking (1)
128:3
shall (2)
5:9;36:21
shallow (1)
117:4
share (1)
67:6
shareholders (1)
74:14
Sharp (65)
7:2,2,5,17;8:10,21;
9:4,14;10:4,6,9;14:6;
15:9,15,16;16:4,9,14,
18;22:14;26:2,4,7;
28:23;29:15,17;
35:24;36:10,19;
37:21;43:5;45:2,12,
17;46:2,16,17;48:10,
11;50:9;52:3,10,15;
55:10;56:5,12,17,23;
57:5,10,18,24;58:2,7,
22;59:1,6;63:25;65:3,
8,13;69:8;83:6;
130:25;131:2
shop (2)
93:3,6
shops (1)
93:20
short (5)
37:9,19;47:10,10;
66:21
shortage (1)
47:11
shortly (3)
8:14;42:12;49:1
short-term (1)
77:13
Shotgun (8)
12:22;13:4;40:1,5;
53:21,23;54:1,3
Show (6)
4:15,19,25;6:9;
8:21;131:13
showed (2)
42:24;114:12
showing (2)
27:18;81:12
shut (9)
30:7;34:20;40:14,
24;44:9,11;108:18,
21;115:17
shy (1)
80:25
sick (1)
86:18
side (4)
7:14;61:13;80:24;
103:23
sides (1)
29:1
sign (3)
43:1;122:13;128:4
significant (7)
51:17;54:9;57:14;
95:5,9;97:22;126:14
signs (7)
27:13;122:10;
128:8,8,10,10,11
simple (1)
64:8
simply (5)
20:13;26:23;27:1;
30:11,13
sincere (1)
4:12
single (5)
63:14;64:16,23;
107:8,9
sit (3)
64:4,6;84:20
site (7)
51:20;56:9;75:5,9,
12;98:1;105:14
sites (1)
97:24
sitting (3)
72:23;85:13;103:22
situation (7)
47:1;59:19;109:23;
111:21;112:3;116:7;
123:13
situations (1)
122:18
six (2)
34:8;96:12
sizes (1)
106:1
slight (1)
47:13
slip (1)
80:9
small (5)
79:15;81:8;85:11,
12,19
smell (2)
90:9;91:1
smelled (2)
90:17;92:9
Smith (65)
7:7,7,13;9:3;13:17,
22;14:21;16:2;25:24;
26:1,3;28:13,16,21;
29:9,12;34:22,25;
35:14,23;37:8,17;
38:5,9;43:4,10,12;
50:2;55:2,7;58:10;
63:24;64:3,14;65:16;
66:5;67:3,6,9;72:4,6;
80:11;81:3;82:25;
83:4,10,11;84:22;
85:13,14;94:11;
102:25;111:16;
114:18;116:1;117:16,
19,21;119:2;125:6;
126:4,6;129:5;
130:20;131:15
snooping (1)
88:24
snow (7)
42:11,20,23,24;
43:1;46:9;97:25
snowed (1)
98:3
snowfall (2)
48:25;116:25
snowmobile (3)
44:14;46:13;117:1
snowshoe (1)
46:13
sold (2)
104:6;111:6
solve (1)
91:9
somebody (14)
26:14;30:3;34:16;
43:22;70:21;78:9,20;
80:23;116:6;119:24;
122:2;124:13;126:5;
128:16
somebody's (1)
78:13
someone (8)
30:10;39:13;40:3;
82:13;93:12;120:11;
122:2,19
someone's (1)
91:1
sometime (2)
68:20,20
son (1)
21:2
son's (1)
68:4
soon (2)
72:15,20
soonest (1)
40:9
sorry (14)
15:2;37:12;47:22;
48:9;57:8,18;58:5;
96:11;97:1;99:18;
123:8;124:20;125:10,
20
sort (2)
20:15;62:17
sound (1)
38:6
sounds (4)
9:12;35:3;69:15;
100:4
South (1)
54:3
speak (6)
11:24;26:5;34:25;
43:13;78:24;79:25
speaking (4)
24:3;30:16;46:21;
83:15
specialist (1)
69:21
specific (9)
18:3;55:15;56:20;
57:2;61:8;75:13;99:4;
100:20,23
specifically (5)
15:17;23:23;24:18;
25:18;30:16
specifics (1)
24:9
specify (1)
22:19
speed (1)
72:5
spelling (1)
7:25
spoke (3)
8:13;47:14;91:23
spoken (1)
72:19
spot (4)
50:20;68:8;85:23;
86:18
spring (1)
39:6
stabilize (1)
69:20
Staff (22)
7:18;8:15,22;9:6,
11;11:4;17:8;18:4;
36:6;47:11;53:12;
62:18;86:21,23;87:3;
89:15;94:16;97:13;
127:14,15;130:15,22
staffage (1)
47:10
staffages (1)
47:10
Staff's (7)
6:25;11:24;12:4;
17:5,14;32:10;36:14
standards (1)
118:7
start (4)
34:4;82:1;85:6;
102:7
started (11)
11:12,18,20;32:21;
37:22;52:4;69:17;
70:10,17;87:21;89:3
starting (1)
12:17
state (6)
28:9;31:5;67:11;
80:8,8;128:6
stated (14)
6:10;9:4;31:16;
35:5;53:5;59:7,11;
62:4,16;92:12;94:25;
98:8;107:3;112:10
statement (7)
12:5;33:9,12;66:7;
72:22;85:7;90:13
statements (12)
17:13,15,18,18,22;
19:22;22:24;31:5;
32:15;70:19;88:7;
90:15
states (5)
31:7;33:1;36:20;
63:1;100:7
stating (1)
49:4
station (3)
103:25;110:12;
112:22
station/grocery (1)
103:21
statistics (1)
72:25
status (1)
5:15
statute (1)
88:15
statutory (3)
5:25;6:4;86:12
stayed (1)
42:19
step (2)
86:20,21
stepped (1)
68:2
steps (1)
55:11
Stevens (2)
13:4;54:3
still (10)
46:1;51:11;58:9;
68:13;70:15;97:21;
111:12;113:21;116:9;
126:18
stitched (1)
67:22
stop (15)
52:3;89:5,13,17;
103:5,8;108:22;
115:13,14,17,23;
116:4,9,14;122:16
stopped (1)
20:19
stops (1)
Min-U-Script®(15) setback - stops
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
89:6
store (1)
103:25
store/bar (1)
103:21
street (1)
42:25
strictly (1)
108:8
Strobel (1)
111:18
structure (2)
106:22;107:9
struggling (2)
68:14;102:5
stuff (3)
52:24;71:13;126:23
sub (1)
74:8
Subdivision (26)
15:19;17:5;38:16,
20;40:2;41:9;43:21;
44:13;45:8;46:4,12,
14;49:6;50:21,23;
52:2;53:17,21,23;
54:5;57:15;73:24;
75:11;96:4;111:9;
114:15
subdivisions (19)
12:16;60:22;62:1;
73:10,15,16,21;75:25;
76:15;77:21;79:15,
22,23;82:5,7,14,15;
96:13;98:2
submission (1)
8:17
submit (2)
5:9;19:2
submitted (4)
7:10;17:22;75:22;
131:10
subsequent (1)
51:5
subsidized (1)
125:17
substandard (1)
89:21
suffer (1)
18:16
sulfur (1)
90:21
summarize (1)
83:12
summer (2)
32:17;73:19
summers (1)
105:16
supervising (1)
55:21
supplementals (1)
8:5
supplied (1)
82:8
supply (1)
76:15
suppose (1)
54:18
sure (12)
8:6;12:20;26:17;
46:7;47:23;64:17;
65:16;87:15;99:7;
121:23;124:11;
128:19
surprised (3)
45:24;69:1,8
surrebuttal (2)
9:8,10
survey (13)
15:7;49:19,20,22;
50:13,16,20;75:9;
97:14,16,17;98:12;
99:12
surveys (2)
51:17;98:7
swear (2)
9:23;14:7
sworn (4)
7:22,22;9:25;14:17
system (51)
5:20;12:9,13,19;
13:7;15:20,23;37:2;
40:11;42:10;45:25;
49:15;50:18,24;51:4;
52:18;53:16,19,24;
54:1;57:20;73:1;77:9,
17;78:10;81:8;84:17;
87:17;94:2,2;101:10;
106:2;109:5,14;
110:20,24;112:5,12;
113:16,21;114:6,8;
118:6,14,15;120:18;
123:6,11;124:12,16;
125:17
system-related (1)
25:1
systems (26)
12:11,17;13:3;
46:23,25;53:10;55:9;
56:7,14;57:24;59:9;
66:16,17,17,18;73:8,
9,21;74:1;79:13,18;
99:14;105:12;107:25;
109:11;127:7
T
table (1)
7:8
talk (4)
11:19;78:1;98:22;
115:1
talked (11)
9:7;39:5;64:3;
68:19;91:8;98:23;
107:12;119:15;121:7;
122:2;127:1
talking (17)
13:9,10;24:17;
35:15,16;41:4;45:18;
46:22;49:18;55:11;
77:13;78:1,5;92:10;
97:2;113:24;130:15
tariff (31)
5:8;27:22;28:12;
29:19,22;30:1,1,8;
31:6,25;33:2,17;34:4,
14,16;35:5,25;36:20;
102:10;103:16;
108:11;119:15,17,21;
120:2,15,15,22,23;
121:5;124:18
taste (1)
90:9
tax (4)
72:21;121:18,18,20
taxes (7)
72:16;111:22,25;
112:6;121:8,8,10
technical (4)
13:25;14:9;27:4;
84:1
technology (1)
118:16
telecommunications (2)
61:5;62:5
teleconference (1)
95:14
telling (4)
47:2;52:16;60:6,10
tells (1)
106:24
template (1)
76:24
temporarily (1)
40:15
temporary (1)
5:13
ten (7)
59:22;60:2;70:5,7,
8;97:2;100:8
tended (1)
128:2
terminology (1)
58:11
terms (1)
109:1
Terri (2)
68:24;70:1
Terry (3)
7:18,20;18:21
test (3)
65:24;90:23;116:5
testified (2)
10:1;116:5
testimony (8)
107:16;109:19;
113:19;115:13,22;
129:9,13;130:23
testing (1)
5:19
texted (1)
130:6
thanks (1)
85:14
theirs (1)
111:20
thereafter (2)
42:12;49:1
therefore (1)
51:25
third (1)
125:2
though (4)
88:6;103:14;
127:20;129:16
thought (13)
44:9;68:7;69:24;
70:13;81:25;84:18;
97:1;104:17,18,20;
117:23;123:17;
126:19
thousands (1)
126:16
threatening (1)
78:9
three (5)
71:9;105:17;121:3;
123:21;129:13
tied (2)
47:11;82:19
tier (3)
54:15,20,24
timeframe (8)
20:16;30:15;41:6;
45:17;67:25;69:10,
20;73:12
timeline (1)
47:24
timely (3)
51:19;56:8;67:15
times (3)
23:17;63:5;67:14
timing (1)
8:17
title (3)
114:20;115:6;126:7
today (5)
4:13;6:20;7:21;
67:13;129:14
today's (2)
6:6;118:7
together (4)
71:7;126:20,24;
129:12
told (17)
39:3;46:7;48:23;
53:6;68:9;69:25;70:2;
77:20;78:20;88:23;
89:20;99:23;100:2;
104:18;105:4;107:15;
125:9
Tongue (1)
47:11
Tony (2)
21:10,13
took (5)
33:23;43:23;45:3;
81:7,20
tools (1)
86:4
top (1)
42:25
total (1)
24:23
totaling (1)
26:23
totally (2)
28:20;115:4
tough (1)
86:18
town (1)
68:4
tradition (1)
112:1
train (1)
126:18
transaction (1)
62:22
transcript (2)
6:14,21
transfer (1)
125:13
transition (3)
66:14;72:8;89:1
traps (1)
91:4
travel (1)
32:18
treasurer (2)
10:15,18
treatment (3)
68:17,17;69:17
trespassing (2)
122:13;128:4
tried (2)
42:21;95:11
tries (1)
87:3
true (3)
30:23;48:13;72:7
truly (2)
73:7;102:2
try (10)
14:7;29:15;48:3;
50:9;55:16;72:4,5;
82:14;87:2;111:16
trying (11)
18:18;56:25;57:14;
59:14;65:2;66:8;
84:16;98:24;106:5;
126:20,22
T's (1)
84:6
turn (9)
4:8;10:4;17:11;
Min-U-Script®(16) store - turn
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
29:25;30:4;51:24;
62:13;77:2;116:4
turned (5)
30:2;42:17;44:20;
81:21;122:25
turning (2)
69:9;107:20
turns (2)
40:20;44:19
two (22)
13:24;38:3;42:19;
44:12;57:3;63:9,10;
82:18;83:5,6;87:11;
98:2,21;104:8;105:1,
15;106:15,17;114:22;
115:2,7;121:3
two-lot (1)
103:22
two-minute (1)
65:15
type (2)
74:10,17
types (1)
75:1
typewriter (1)
130:9
typo (2)
31:9,10
U
unable (2)
32:11;55:23
unacceptable (1)
123:14
unauthorized (7)
31:21;119:22,24;
120:9;122:11;128:22,
22
unaware (2)
11:10;28:9
uncle (1)
111:19
under (18)
5:23;6:1;13:18;
14:3,7;16:1,5;19:10;
53:13;54:9,16;57:21,
25;70:17;74:16;
78:15;86:2;124:17
underlying (1)
6:15
understands (1)
58:12
understood (5)
35:1,12;69:6,11;
99:25
undertaken (1)
114:20
unintentional (1)
31:8
unit (1)
106:17
units (1)
104:3
Unless (2)
8:1;131:4
unredacted (1)
17:17
untimely (1)
6:2
up (72)
4:8;5:22;30:7,11;
33:8,11;36:15;38:16;
39:6;40:25;42:4,18;
43:1,22,25;44:1,11,
12,19,20,22,25;45:24;
46:9,11,13;47:3,8;
48:24;51:18;54:19;
63:6;64:1;67:22;68:2;
69:1,14;71:1;72:1,5;
75:15;76:10,17,19;
78:13;79:13,18;
80:12,19,24;86:20,21;
88:21;89:1,5;90:16;
97:22;98:3,17;
111:10,19;115:3;
118:2,7;122:7;
123:18,25;124:1;
128:6,8,10,11
updates (1)
5:15
upon (3)
35:7;112:6;118:15
usage (1)
73:19
usages (1)
74:17
use (10)
15:1;17:24;18:1;
30:2,3;83:14,15;
87:16;111:8;130:8
used (5)
44:6;56:3;65:23;
80:4,4
user (1)
34:15
users (3)
54:15,21,25
using (4)
34:17;71:13;97:4;
120:12
Utilities (2)
4:22;101:2
utility (2)
16:12;86:3
V
vacation (1)
98:20
Valley (24)
12:18;15:18;22:15;
40:8;41:5,9,13,20;
42:22,25;43:14;46:4,
21;47:1;50:22;54:5;
57:14,20,21;81:8;
96:3;105:24;114:15;
128:9
valve (12)
41:15,24;43:25;
44:9,10,23,25;45:16,
18,23,23;51:9
valves (1)
44:3
vandalizing (1)
128:16
various (1)
12:16
vegetation (1)
75:3
venture (1)
105:6
verbal (1)
119:13
verbally (1)
84:3
versus (1)
121:3
via (2)
39:10;95:14
vice (1)
22:12
View (24)
12:18;15:18;22:16;
40:8;41:5,9,13,20;
42:22,25;43:14;46:4,
21;47:1;50:23;54:5;
57:15,21,21;81:8;
96:3;105:24;114:16;
128:9
Village (1)
12:22
violation (4)
48:19;49:9;86:11;
117:10
violations (1)
86:8
virtually (1)
43:2
vision (1)
69:20
visit (1)
105:15
visited (2)
59:15;60:4
VOICES (1)
4:6
volleyball (1)
13:24
Volweiler (2)
40:7;47:7
W
waiting (1)
127:4
waive (2)
19:18;75:20
walking (1)
68:15
wants (2)
39:13;122:8
waste (19)
41:15,24;42:4,10;
43:18;44:6,15,21;
51:9;71:3;95:16;
115:13,14,23;116:4,9,
14;122:23,25
Water (181)
4:21;5:18,18;7:6,9;
10:12,15;12:8,11,13,
16,16,19;13:3,7;
15:25;16:6;20:3,10;
22:22;27:13;30:4;
31:1;32:25;33:2,18,
21,25;34:14,16;37:2,
6,23,25;38:17;39:2,
17;40:15,19;41:14,
22;42:9,10,13,14,17,
18,19;43:7,17,22;
44:4,7,15,21,23,25;
45:6,25;46:5,19,22,
24;47:4;51:1,18,24,
25;52:2,11,19;53:1,5,
19,24;54:1,15,21,25;
56:7;57:15,22,25;
58:4;61:17;68:2;
72:14;73:1,21,25;
74:2,7,10,16,17,21,24,
25,25;76:2,10,15;
77:4,9,18;78:10,18;
79:5,8,11,13,18,23;
81:4,7,10,12,18;82:8,
22;84:5,17;85:11,12,
19;86:5;87:19,20;
89:21;90:9,16,17,21;
91:1,2;92:8;94:2,2,3;
96:3;99:13,23,25;
100:5,6,19,24;101:10;
103:20;107:7,10,25;
108:2,5,15,16,18,19,
25;109:11;110:12,16;
113:16;114:6,8,14,14;
116:21;117:15;120:5,
12;123:23;124:17;
126:21;127:7,8;
128:17;129:19,25;
130:2,4
way (12)
40:13;46:12;59:4;
61:17,18;75:15;
80:12;89:6;99:22;
100:1;116:10;125:16
ways (1)
82:18
website (3)
28:1,11,12
wedding (1)
68:4
WEDNESDAY (1)
4:1
week (5)
45:11;46:20;69:14,
18;81:21
weekend (1)
47:9
weekly (1)
77:14
weeks (6)
18:17;41:3;45:19,
20;69:19;88:11
Weingar (3)
112:21;114:12,22
Weingars (1)
113:17
welcome (2)
7:13;37:18
wells (32)
12:15,25;13:9,11,
14;14:24;15:3,8;22:8;
38:21;40:14;60:23,
24;77:23;79:8,17,20;
80:1,19;90:20;98:5;
107:13;108:14;
112:15;122:1,4,6,6,
10,11,15;128:4
Wendy (2)
68:5,6
weren't (4)
50:23;51:6;105:11;
119:8
wet (2)
18:16;69:16
what's (5)
87:6,7;92:5;118:17;
119:25
whereas (1)
35:5
Whereupon (3)
8:22,24;131:16
wherever (1)
76:9
whole (3)
34:18;47:21;114:5
willing (3)
94:13;123:22;
124:15
winter (4)
40:1;76:5;98:3;
116:25
winterize (1)
42:23
winterized (1)
46:8
wipe (1)
91:11
wise (1)
13:22
wish (2)
127:21;130:13
within (15)
11:17;30:14;36:21,
25;37:7,24;38:1;60:7;
61:6;62:21;78:9;
84:17;108:6;110:2;
Min-U-Script®(17) turned - within
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMISSION HEARING
Dorothy McCarty - Vol. I
March 29, 2023
112:4
without (3)
30:5;41:22;120:12
witness (18)
9:25;14:17;26:6;
28:14;35:10,18;
37:12;38:12;48:4,8;
50:2;64:21;66:1,3;
71:23;83:3;117:22;
129:9
witnesses (1)
130:23
wonderful (1)
89:10
word (2)
58:13;88:25
work (9)
86:21;90:6;97:6;
101:11;108:3;115:16;
116:10;126:23;
127:15
worked (1)
70:25
working (5)
38:6;70:4,10;83:21;
98:7
worries (1)
16:16
wrap (1)
72:1
writing (4)
72:2;106:24;114:9;
119:12
written (9)
5:11,14;39:9,11;
76:17,18;84:1;91:8;
124:10
wrong (4)
42:2;87:24;104:18,
20
Y
year (32)
11:17;19:14;20:21;
21:24;26:9,10;31:9;
32:20;33:2,20;34:4,
10,13,14,18;35:17;
46:10;67:13;69:3;
70:14;87:11,18;88:5;
90:6;97:20;108:14,
16,17,19;120:16,19;
124:21
yearly (5)
30:1;35:12,15,16;
121:15
year-round (6)
73:15;108:12;
117:5,11,13;118:19
years (17)
18:10;25:8;30:25;
32:18;34:11,13;
61:18;68:7;69:2;
79:22;81:12;85:19;
88:3,22;118:17;
120:13;125:18
yesterday (1)
55:14
0
01 (1)
90:5
1
1 (12)
5:1,3;8:4,12,21,22;
12:22;17:1,3,6;31:7;
120:15
10 (6)
5:4;12:23;17:2,12,
19;19:21
100 (3)
120:6;123:5,15
10th (1)
17:10
11 (2)
12:23;124:1
11:29 (1)
4:1
12 (5)
19:14;31:6,7,12,14
13th (1)
69:13
14 (4)
6:10;12:15;36:14;
130:20
15 (2)
34:13;77:17
15th (2)
17:8;19:7
1960s (1)
110:22
1970 (1)
73:12
1985 (2)
73:13;110:9
1990 (1)
79:5
1st (2)
33:19;70:23
2
2 (4)
5:4;54:15,20,24
2:36 (1)
131:16
20 (4)
8:4;72:8;87:17;
125:17
2000 (3)
33:22;87:18,18
2009 (4)
33:25;35:7;124:22;
125:5
2011 (2)
10:19;81:7
2016 (1)
90:4
2020 (17)
11:6;17:13;18:10;
22:20,25;24:22;
25:11;26:8,23;27:7,
19;32:9;39:18,21,25;
62:23,25
2021 (15)
11:6;12:3;17:14;
18:10;22:20,25;
24:11,22;25:11;26:9,
23;27:7,20;32:9;
39:25
2022 (9)
11:16;41:10,14,16,
20;48:15;49:22;
50:12;72:8
2023 (6)
4:1;6:10;17:10;
95:6,10,23
21 (4)
8:16;53:12;94:20;
130:15
24 (1)
130:7
25 (1)
118:6
27 (6)
8:12,21,22;53:12;
94:21;95:8
28 (4)
42:3;44:24;45:5,10
29 (1)
4:1
3
3 (16)
5:3,5;15:18,21;
16:5;17:2;27:17,17;
69:23;93:22,25;
109:19;113:16,24;
121:9;126:5
30 (3)
56:1;59:25;118:16
31st (3)
33:19;34:12;68:11
38 (1)
51:2
3rd (1)
71:5
4
4 (5)
5:3,7;17:2;32:7;
125:23
40 (2)
51:3;118:16
400 (1)
10:22
400-foot (1)
80:24
4th (1)
47:9
5
5 (4)
5:10;53:21;95:6,23
5:00 (1)
98:22
50 (1)
118:16
51 (1)
90:5
58.01.08.007 (1)
53:14
58.01.08.150.02 (1)
54:16
58.01.08.303.06 (1)
54:10
5th (1)
95:10
6
6 (5)
5:3,15;11:25,25;
53:23
60 (4)
42:4;45:1,5,14
61-706 (1)
5:23
61-707 (1)
5:23
61-709 (1)
6:1
6th (2)
67:17;71:9
7
7 (4)
5:3,20;11:4,5
70 (1)
42:8
70s (1)
89:7
78 (1)
125:9
8
8 (2)
5:21;62:24
80s (1)
89:7
9
9 (5)
5:3,25;17:2;18:8;
19:3
Min-U-Script®(18) without - 9