20230412Customer Hearing Transcript Vol I.pdf

In The Matter Of:
ISLAND PARK WATER COMPANY'S FAILURE TO COMPLY
PUBLIC UTILITIES COMMTSSION HEARING
Vol.1
March 29,2023
T&T Reporting,LLC
477 Shoup Avenue,Suite 105
Idaho Falls,Idaho 83402
[phone]
1
1 BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
2
IN THE MATTER OF ISLAND PARK )CASE NO.ISL-W-23-01
3 WATER COMPANY'S FAILURE TO )
COMPLY WITH IDAHO PUBLIC )
4 UTILITIES COMMISSION REPORTING )CUSTOMER HEARING
AND FISCAL REQUIREMENTS.)
5 )
6
7
8 BEFORE:
9 COMMISSIONER ERIC ANDERSON,CHAIR
COMMISSIONER JOHN HAMMOND,JR.
10 COMMISSIONER EDWARD LODGE
11
12
HELD AT:Island Park Emergency Services Building
13 4378 County Circle
Island Park,Idaho
14
15 DATE:March 29,2023
16
TIME:3:09 p.m.
17
18
19
VOLUME I -Pages 1 -44
20
21
22
23
24
25
2
1 A PPE A R A NCES
2
For the Staff:
3
Claire Sharp,Deputy Attorney General
4 11331 West Chinden BoulevardBuilding8,Suite 201-A
5 PO Box 83720Boise,Idaho 83714
6
7 For Idaho Public Utilities Commission:
8 Joseph Terry,PUC Auditor11331WestChindenBoulevard
9 Building 8,Suite 201-A
P.O.Box 8372010Boise,Idaho 83714
11
12 Also Present:
13
Jan Noriyuki,Commission Secretary14MariaBarratt-Riley,Deputy Administrator
15
Adam Rush,Public Information Officer
16
17
18
19
20
21
22
23
24
25
3
1 I NDEX
2
WITNESS EXAMINATION BY PAGE
3
4 Wade Wilcox Statement....................8
(Public)
5
Rees Rumsey Statement....................14
6 (Public)
7 Reeca Marotz Statement....................19
(Public)
8
Marlin Glans Statement....................23
9 (Public)
10 Winter Mickelberry Statement....................26
(Public)
11
Kelli Vollweiler Statement....................33
12 (Public)
13 Ann Anthony Statement....................36
(Public)
14
Kim Thompson Statement....................40
15 (Public)
16
17
18
19
20
21
22
23
24
25
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
4
1 ISLAND,PARK,WEDNESDAY,MARCH 29,2023,3:09 p.m.
2
3 COMMISSIONER ANDERSON:Okay,here we
4 go.
5 Good afternoon.This is the time and
6 place for a customer hearing in Case Number
7 ISL-W-23-01,also referred to as In the Matter of
8 Island Park Water Company's Failure to Comply with
9 the Idaho Public Utilities Commission Reporting and
10 Fiscal Requirements.
11 The purpose of this hearing is to take
12 testimony from the members of the public in reference
13 to Island Park Water Company.
14 My name is Eric Anderson,and I will
15 chair today's proceedings.I'm joined with
16 Commissioner Hammond to my left,and Commissioner
17 Lodge to my right.The three of us comprise the
18 Commission in this case and will collectively make a
19 final determination on the matter.
20 Today's objective is to take live
21 testimony,which will be added to the underlying
22 record of the case.The commissioners will review
23 the facts and evidence in the record to make a final
24 decision in the proceedings.
25 For those of you wishing to submit
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
5
1 written comments,we have comment sheets available in
2 the back,and if you need a copy of that,get ahold
3 of our public information officer,Adam Rush,over
4 here.
5 We don't have too many people signed up
6 here.I know we had so:me kind of a time limit,so --
7 I normally have a time restraint,I think we'll put
8 it at three minutes,but we are not gonna hold you
9 fast.But if you go on and you want to write a book
10 and talk for 15 or 20 minutes,we might ask you to
11 speed it up.
12 As far as the procedure goes this
13 evening,I will call your name from the signup list
14 and you will take the stand,and you will be sworn by
15 our attorney,Ms.Sharp,will who will ask you to
16 raise your right hand and swear or affirm that the
17 testimony you are providing is the whole truth.The
18 Deputy Attorney General will then ask you to identify
19 yourself for the record,which will include your
20 name,spelling of your last name,your city of
21 residence,and whether you are a customer of the
22 Island Park Water Company,then you may present your
23 testimony.
24 Please remain seated to see if the
25 parties that may be present,the parties being Island
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
6
1 Park,if they're here,or the commissioners may have
2 questions too,and then you'll be excused.
3 I want to take this opportunity to
4 remind anyone who plans to offer testimony today that
5 the substance of your testimony should focus on the
6 matters being decided.Any testimony that focuses on
7 policy issues that we,as economic regulators,do not
8 have any control over,we will direct you to the
9 agency that you need to speak to,because we're
10 economic regulators,we are not the DEQ or anything
11 like that.
12 While we invite and encourage anyone who
13 wishes to testify,please respect to the time of
14 others;we kind of already went through that.As you
15 provide your testimony today,please remember that
16 the decorum of this the proceeding is similar to a
17 courtroom;your comments should be directed to the
18 commissioners and not to members of the audience.We
19 don't have a dais,a place to is stand today,so you
20 are allowed to sit down.For those in the audience,
21 we ask you to refrain from reacting to any testimony.
22 Sometimes in these little small town things,people
23 get excited.Please try not to clap or say yes or no
24 or whatever.
25 Our cases are judicial,and our court
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
7
1 reporter today is Denise Nowak,who is right over
2 here.Please speak softly and not too fast,or we'll
3 need to give you a little nudge to speak up or slow
4 down.The transcript is necessary because in our
5 quasi judicial role,we must base the decision on the
6 judicial record,of which this is a part of that.
7 That record is also significant in the event that our
8 decision is appealed.
9 I'm going to ask of the attorneys for
10 the parties:Do we have Island Park Water Company
11 here today?We do,and that would be Ms.Dorothy
12 McCarty.And also,Ms.Claire Sharp is our counsel.
13 I think we mentioned that.
14 Are there any other parties here that
15 haven't been identified that need to be identified?
16 Seeing no one,we are ready to call our
17 first witness.
18 AUDIENCE MEMBER:I didn't realize you
19 needed to sign up to speak.Can I still sign up?
20 COMMISSIONER ANDERSON:Yes,you may.
21 AUDIENCE MEMBER:Thank you.
22 COMMISSIONER ANDERSON:Anyone else not
23 signed in?
24 COMMISSIONER HAMMOND:Don't be shy.
25 COMMISSIONER ANDERSON:This is your day
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
8
1 to speak on behalf of whatever your issues are,and
2 please let us know.
3 First on our list today we have Wade
4 Wilcox.
5 MR.WILCOX:Hello.
6 MS.SHARP:Good afternoon.
7 W A DE W I LCO X,
8 called as a witness,having been first duly sworn,
9 was examined and testified as follows:
10 MS.SHARP:Could you please state your
11 name and spell your last name for the record?
12 MR.WILCOX:Wade Brent Wilcox,
13 W-I-L-C-O-X.
14 MS.SHARP:And what is your city of
15 residence?
16 MR.WILCOX:Full time residence,
17 Blackfoot,Idaho.
18 MS.SHARP:Are you an Island Park
19 customer?
20 MR.WILCOX:Yes,I am.
21 MS.SHARP:Please go ahead.
22 MR.WILCOX:Can everyone hear me?I
23 usually don't need a microphone.
24 COMMISSIONER ANDERSON:You're fine.
25 MR.WILCOX:Am I good?
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
9
1 COMMISSIONER ANDERSON:Yeah.
2 MR.WILCOX:My dealings with Island
3 Park Water Company started in July of 2012,when I
4 purchased my property in the Shotgun area.At that
5 time I was told the water was $280 a year.Okay,no
6 big deal.I believe we paid the water --that's when
7 they were sending the water assessments out in June
8 and July --we paid the water then,and at that point
9 we were notified by Ms.McCarty that the previous
10 owner had not paid water for three years prior to us
11 purchasing the property,absolutely unbeknownst to
12 us.Quite honestly I didn't feel that was my
13 responsibility.
14 We worked with Ms.McCarty through the
15 red stuff taking property because of nonpayment of
16 water,et cetera.We finally reached an agreement
17 and we paid the back water that was prior to my
18 purchase of the property.Thought,okay,well let's
19 move on from this and keep going.
20 The following spring there was a lot of
21 water out in front of my driveway along the edge the
22 road;it made quite a pond.I talked to people about
23 it,and they said that it was --I had been told it
24 was a spring and it would dry up as the weather got
25 warmer.That year it did get a little bit better and
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
10
1 it did somewhat dry up,but long story short,we
2 could drive over there right now and this spring is
3 running full bore.The spring happens to be right
4 where the water line runs.This --I had spoken
5 to --this lien was dug up to be repaired,my
6 understanding,about 2017,by Island Park Water
7 Company.
8 I talked with --I'm sorry,by Island
9 Park Services.I spoke with Tim Vollweiler,and Mr.
10 Vollweiler told me that when he shut off the water
11 system to do the repair the spring stopped.He then
12 dug it up,fixed everything that he could find that
13 would fix right there.But he also told me that --
14 at that point he recommended that the entire line be
15 replaced because there was spider cracks everywhere.
16 Long story short,the repair was done.
17 It seemed to get a little bit better for a while,
18 then it started to --approximately two years later
19 it start the leaking really bad again.Multiple
20 calls to Ms.McCarty about this,and I keep just
21 getting told that it was a spring,that it was not
22 the water system,it's a spring.Well,that's kind
23 of become the joke in the neighborhood of the spring.
24 I guess maybe I have waterfront property.I should
25 be happy with that.
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
11
1 And 2019 Valley View Services,that's
2 Pierce's company,Ray Pierce's company,was hired to
3 --I don't know how they finally got it approved --
4 to dig up the spring to fix it.Once again they dug
5 it up,repaired everything they could find.I spoke
6 with the technicians on site at that time,and they
7 once again confirmed that the spring stopped when
8 they shut the water off to do the repair.
9 It was my understanding in 2019 that it
10 was repaired.In the fall of 2019,before the snow
11 came,I hadn't seen any water.I was quite happy
12 that we had finally had the situation taken care of.
13 January 1 of that winter I went to leave
14 with my snowmobile trailer and had to come into the
15 snowbank just a little bit close to where the spring
16 used to be to get it out and dropped my entire side
17 of my trailer in it,and I've got $10,000 in damage
18 to my snowmobile trailer,along with a wrecker bill
19 to get the truck and trailer out.Anyway,long
20 story,got the truck and trailer out,took care of
21 the repairs.
22 Now I'm starting to noticed that my
23 garage on my property that was built to Fremont
24 County codes,inspected,everything taken care of in
25 2012 and 2013,it started to settle on that side on
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
12
1 that front corner,and the only reasonable reason
2 would be the constant flooding,because it's never
3 not wet there.
4 I guess I have frustrations in the fact
5 that I've always been the person --as far as I'm
6 concerned I need the water.$280 a year is very
7 reasonable,and I paid my bill every year.
8 We'll go on to the next chapter of that.
9 I started in the beginning --sorry I'm jumping
10 around.For the first five years after I purchased
11 the property,every year I would get --we would pay
12 the water bill,the next year we would get a water
13 bill saying that we were in arrears for the year
14 previous,so we owed two years plus all the interest
15 and late fees.We would go through sending canceled
16 checks,et cetera,go through all the motions to
17 prove that it had been paid,and then the next year
18 you'd turn around it and it would be the same thing.
19 Finally on the fifth year Ms.McCarty
20 notified my mother,which handles the water part of
21 this,that she was putting the wrong lot number on
22 her check,that's why it was not getting credited to
23 the correct account.We informed her that along with
24 the check we always send back a copy of the bill that
25 shows that lot number on there.So if there's an
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
13
1 issue with the lot number,it's an accounting issue
2 with the water company,it's not our issue.
3 So then I go back and I think,okay,did
4 we really owe that three years of water that was
5 charged to me from the previous owner?She never did
6 give me a name,she just said the previous owner.
7 Well if the lot number was incorrect on my billing
8 for five years after that and I keep getting told I'm
9 not paying the bill.
10 I guess my biggest issue is business
11 that does not seem to be being run as a business.
12 Customers pay for a service,they expect to have that
13 service.And when there's a problem,such as a
14 broken water line in front of your place,you expect
15 it to be repaired.Were ten years in,the water
16 line is still not repaired.And there is absolutely
17 no way possible that Ms.McCarty is not completely
18 aware of that because she's had multiple contacts
19 from myself,when she would take them,as well as all
20 the neighbors around.So it's not a we didn't know
21 about the situation,it's a making excuses situation.
22 Sorry if I'm a little gruff,but that's the way I
23 feel.
24 COMMISSIONER ANDERSON:Thank you,Mr.
25 Wilcox.
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
14
1 Any questions from the commissioners?
2 Thank you very much for your testimony.
3 (Witness excused.)
4 COMMISSIONER ANDERSON:And if anybody's
5 had that on watch,I let that go a lot longer than I
6 should have,but I appreciate your testimony so I'm
7 gonna let everybody else go a little bit longer than
8 three minutes,to be fair.
9 Next signed up with have Reec --oh,
10 help me.
11 AUDIENCE MEMBER:Reeca?
12 COMMISSIONER ANDERSON:Reeca.
13 MR.RUMSEY:Oh,well there's Rees
14 Rumsey and Reeca.
15 COMMISSIONER ANDERSON:Let's go with
16 Rees Rumsey.
17 MR.RUMSEY:I spell my name different.
18 REES RUMSE Y,
19 called as a witness,having been first duly sworn,
20 was examined and testified as follows:
21 MS.SHARP:Could you please state your
22 name and spell your last name for the record?
23 MR.RUMSEY:Rees Rumsey,R-E-E-S
24 R-U-M-S-E-Y.Address is 3906 Teton Road.
25 MS.SHARP:And are you a customer of
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
15
1 the Company?
2 MR.RUMSEY:Yes.
3 MS.SHARP:Thank you.
4 MR.RUMSEY:Okay.Public speaking is
5 not my line of country,so excuse me.
6 COMMISSIONER ANDERSON:Take your time
7 and don't be nervous.
8 MR.RUMSEY:Okay.Our cabin house is
9 on 5162 Jones Drive,which is in the Valley View
10 Subdivision.And we bought the property in 2018 to
11 remodel it and kind of proceed from there.In the
12 springtime --so paa bought it in the fall,we worked
13 all winter,in the springtime we started having
14 issues with broken lines throughout the --in a
15 couple different areas in the subdivision.To
16 Dorothy and Roger's credit,they answered the phone,
17 they did respond,they seemed concerned.
18 And at first it seemed like it was a
19 quick response.They were actively involved in
20 trying to figure out the leaks.But because they
21 were a hundred miles away,Roger got on the phone
22 with me and said go to the well,here's where the --
23 I was unfomiliar with it because we just bought the
24 property,but Roger walked me through where the well
25 was,where the disconnects were,where the electrical
I
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
16
1 boxes are over the phone.
2 Since we bought the property I've never
3 seen a no trespassing sign,I've never seen a sign,
4 there's never been a lock on Valley View wells since
5 we have owned that property.There's two wells
6 there,they call them the upper and the lower.I've
7 never seen a lock or a sign period,because for
8 one --and I'm not the only neighbor that gets called
9 to go look at the well when there's an issue.If it
10 was locked,how would anybody have access to the
11 well?There's no keys because there's no locks,and
12 there never has been.
13 Mrs.McCarty has said that she has
14 relationships with --because she's a hundred miles
15 away,she has relationships with people,and I'm only
16 speaking for Valley View,but she has relationships
17 for people to go to these wells to check them out and
18 figure out what's going on.And when she says these
19 people,it's homeowners.So homeowners have complete
20 access under the encouragement of Island Park Water,
21 because we're the ones that have no water.And so
22 when we call for the co:mplaint --and from what I
23 understand Roger is in Pocatello,not Idaho Falls,so
24 for him to come up is even a bigger issue because
25 he's in Pocatello.So I strongly disagree with the
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
17
1 testimony that's been given as far as signs and
2 locks,because that is --that's just not true,okay.
3 Every spring the wells are --or every
4 spring there's always an issue with the wells because
5 the lines are so shallow in Valley View.There's
6 always --it's always frozen in every winter.So
7 subsequently in the spring it's whack a mole on
8 trying to find the hole,or trying to find the
9 cracks,because everything's frozen through the
10 winter,and then it's just a patch and repair game
11 every spring.
12 It's my opinion that because Island Park
13 Water Company refuses to update and modernize any
14 lines,any wells,any element of technology in those
15 systems,and quite honestly I know it will never
16 happen,again,because if it's been 50 years of
17 neglect,what's going to give anybody one ounce of
18 hope that for the next 50 years it's gonna be any
19 better?It's zero.So until there's a change,it's
20 not going to happen.And I think with the testimony
21 that's been given,it's been proven that physically
22 they are not capable to do it,and financially
23 there's no way in hell it's gonna happen.
24 So as a homeowner that drinks that
25 water,we are advocating that there has to be a
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
18
1 change.Later on as the call would come that there's
2 a break,there's an issue with the well,the quick
3 response that we used to get from Dorothy and Roger
4 turned into bullying and making stuff up that we knew
5 was completely not true as far as what we could and
6 what we couldn't do on our property.So the
7 restrictions had started to come where,well,you can
8 only have one person in the house,you got to pull
9 your washer and dryer out,you got to pull your
10 dishwasher out,you got to do your laundry 30 miles
11 away because you're a drain on the well.
12 Well,yes,we are a short term --we
13 have a permit for a short term rental,but we also as
14 a family,we have our family that comes that we've
15 blocked out and access the cabin and have our time.
16 But,you know,things are being thrown at us that --
17 Island Park Water Company has no authority whatsoever
18 to dictate to us whether or not we have a washing
19 machine,whether we have a dishwasher,how many
20 people can actually show up and participate in our
21 house.So when we would get back on some of these
22 requests that's when it started turning into the
23 bullying,and,you know,the name calling and the
24 threats and...that's essentially the bulk of it.
25 COMMISSIONER ANDERSON:Thank you very
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
19
1 much,Rees.
2 Are there any questions from the
3 commissioners?
4 We appreciate your testimony today.
5 Thank you very much.
6 (Witness excused.)
7 AUDIENCE MEMBER:I have a question for
8 the Commission.
9 COMMISSIONER ANDERSON:We don't answer
10 questions.This is a public hearing that allows
11 customers to give their --that are privileged to
12 speak here today.
13 AUDIENCE MEMBER:Okay,thank you.
14 COMMISSIONER ANDERSON:Thank you.
15 Next on the list today we have Reeca
16 Marotz.
17 MS.MAROTZ:Reeca.
18 COMMISSIONER ANDERSON:Reeca.Okay,
19 thank you.Sorry,I --
20 MS.MAROTZ:You're fine.Nobody can
21 say it.
22 REEC A M A ROT Z,
23 called as a witness,having been first duly sworn,
24 was examined and testified as follows:
25 MS.SHARP:Could you please state your
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
20
1 name and spell your last name for the record?
2 MS.MAROTZ:Reeca Marotz,M-A-R-O-T-Z.
3 MS.SHARP:And what is your city of
4 residence?
5 MS.MAROTZ:Island park.
6 MS.SHARP:And are you a customer of
7 Island Park?
8 MS.MAROTZ:I am not.
9 MS.SHARP:Please go ahead.
10 MS.MAROTZ:So I as I've just stated,I
11 am not a customer of the Island Park Water Company,I
12 am the city clerk for the City of Island Park.
13 My intent today is just to let you know
14 that because of the closeness of the name,Island
15 Park Water Company,people assume that it is governed
16 by the City of Island Park.Because of that --and
17 let me say also the City of Island Park has no water.
18 Everything in the city is either private or shared
19 wells.We have no water system.So because of the
20 closeness of the name,and people come from other
21 municipalities where there are water systems,they
22 assume that this is our water system.Because of
23 that,I get numerous complaints all times of the
24 year,we have no water,our water is frozen,how do
25 we get our water unfrozen.And my question is always
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
21
1 where is your address so I can see if it's in the
2 city.Very few of the Island Park Water Company
3 customers are within the City of Island Park.
4 We have some very strange and limit --
5 seek to limit actions on --there may be ten homes in
6 the Valley View area that would fall within the city
7 jurisdiction,but that doesn't limit the calls I get.
8 I'll give a specific example from last summer.
9 As you know,we have several short term
10 rental properties within the Island Park area.A
11 family had come from out of state,parents,six
12 children,arrived at their rental,no water.They
13 had not been informed that there would be no water.
14 They contact the property manager,who was also
15 unaware that there was no water.She told them that
16 normally people aren't at the home during the day,so
17 if they needed to flush the toilet they were going to
18 have to purchase water,and they would have to
19 purchase water to drink for the remainder of their
20 stay.They were here for six and a half days with no
21 water.No attempt was made --this is the
22 conversation that was relayed to me,because they
23 called to complain to me because they thought it was
24 city water.No attempt was made to rectify that
25 situation.I probably get,in a summer,ten calls.
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
22
1 Now I have what I assume is the correct contact
2 information for the Island Park Water Company,which
3 I relay to those people.And that's the last of I
4 hear of it.
5 So there are problems that I hear about
6 that I have no control over,and that was just my
7 commentary today,was that I hear the problems,but
8 I'm not in a position to do anything about em.
9 COMMISSIONER ANDERSON:I thank you.
10 The question I have for you --
11 THE WITNESS:Yeah.
12 COMMISSIONER ANDERSON:--is do you
13 have the number for the Public Utilities Commission?
14 THE WITNESS:I do.
15 COMMISSIONER ANDERSON:If you ever
16 do --are you here in the capacity as a clerk and
17 personally both?
18 MS.MAROTZ:Yes.
19 COMMISSIONER ANDERSON:In the future,
20 if you do get complaints,could you advise those
21 individuals that they can call the PUC also?
22 MS.MAROTZ:I will.
23 COMMISSIONER ANDERSON:We would
24 appreciate that.
25 MS.MAROTZ:Okay.
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
23
1 COMMISSIONER ANDERSON:And also I would
2 like to personally thank you for taking the time and
3 being a participant and giving us information --
4 MS.MAROTZ:Yep.
5 COMMISSIONER ANDERSON:It's very nice
6 of you.
7 Do the commissioners have any questions?
8 Thank you very much for your testimony.
9 MS.MAROTZ:You're welcome.
10 (Witness excused.)
11 COMMISSIONER ANDERSON:Marlin Glans?
12 M A RL I N GL A N S,
13 called as a witness,having been first duly sworn,
14 was examined and testified as follows:
15 MS.SHARP:Could you please state your
16 name and spell your last name for the record?
17 MS.GLANS:My name is Marlin Glans,
18 G-L-A-N-S.
19 MS.SHARP:And what is your city of
20 residence?
21 MS.GLANS:Island Park.
22 MS.SHARP:And are you a customer of
23 Island Park?
24 COMMISSIONER ANDERSON:I'm sorry,I
25 called,you Marlin,I didnt mean --
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
24
1 MS.GLANS:Oh,it's Marlin.
2 COMMISSIONER ANDERSON:Sorry.
3 MS.GLANS:It's all right.
4 In 1996 I moved to Island Park.I live
5 on Aspen Ridge,and we're on the water system there.
6 I can't tell you how long our --at what
7 point I met Dorothy or we had any kind of a water
8 problem;but any time I have called Dorothy,it
9 doesn't matter what time of day or evening it is,I
10 get an immediate response.If she is not there,I
11 leave a message and she calls me back.
12 We --you know,I tell her what the
13 problem is,we have no water.She immediately does
14 something about it.In fact one time I called her,
15 and I believe she was in Arizona visiting a daughter
16 or something,she still responded,and immediately
17 she made contact and had,you know,had the well
18 repaired,whatever the reason was.
19 I think the fee that we pay is more than
20 reasonable,you just simply can't find that in any
21 city I'm sure;very,very reasonable.I know there
22 are some problems because our society has changed and
23 we now have a lot of rentals in Island Park,and I
24 don't know if she co:mpensates for that by an
25 increased fee.I assume she does.I think --I
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
25
1 don't know if she has businesses on her well --on
2 her wells,different wells,I can only speak about
3 Aspen Ridge.But I have never had any time when she
4 has not responded to me.And she follows through,
5 she calls me back to make sure I'm happy that it's
6 back on.
7 The other thing is last year I think we
8 had a boil order in June for some reason.She called
9 me to let me know,and she said she had posted it on
10 the entrances to Aspen Ridge.And she also told me
11 to be sure and call or contact any of my immediate
12 neighbors to let them know in case they didn't know.
13 So the only neighbor on my particular road,on Elk
14 Drive,happened to be home;the only one that was
15 home and on the system was across the road from me.
16 So I went across the road,told him,Joel says,well,
17 it's posted on all the signs,haven't you seen it?
18 Of course I haven't been out of my house,so I didn't
19 see it.But I just want you to know that I feel that
20 she has done her very best to correct any problem at
21 all that we've had on Aspen Ridge.
22 THE COURT:Thank you very much for your
23 testimony.
24 Any questions from the commissioners?
25 Thank you so much.
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
26
1 MS.GLANS:Thank you.
2 (Witness excused.)
3 COMMISSIONER ANDERSON:Next we have
4 Winter Mickelberry.
5 MS.MICKELBERRY:Thank you.
6 COMMISSIONER ANDERSON:Thank you.
7 I'm gonna in a have to have somebody
8 else read those names.
9 W I NTER M I CKELBERR Y,
10 called as a witness,having been first duly sworn,
11 was examined and testified as follows:
12 MS.SHARP:Could you please state your
13 name and spell your last name for the record?
14 MS.MICKELBERRY:Yeah.Winter
15 Mickelberry,M-I-C-K-E-L-B-E-R-R-Y.
16 MS.SHARP:And what is your city of
17 residence?
18 MS.MICKELBERRY:Ashton.
19 MS.SHARP:And are you an Island Park
20 customer?
21 MS.MICKELBERRY:I am.
22 MS.SHARP:Go ahead.
23 MS.MICKELBERRY:So we've had four
24 properties up here on Island Park Water,and it
25 started in 2017 on the first one that we purchased.
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
27
1 And when we purchased that,we were charged a $200
2 connection fee,even though it was already connected
3 and the previous owners had already paid the bill;I
4 believe this was in May or June,I can't remember,I
5 would have to pull those up.So that was my first
6 interaction with Dorothy from when we called her
7 about that.And she said that it didn't matter,
8 anybody switching to Island Park Water has to pay
9 that $200 connection fee.
10 And then in 2018 we purchased the house
11 right next door and ended up selling that other one.
12 And the one next door we were not build the $200
13 connection fee and we just had to pay the $280 in
14 April.We moved up to Island Park --oh no,then we
15 purchased another property on Cherokee that we were
16 using for a rental,short term rental.We bought it
17 as an investment property.
18 When I called Dorothy about that,again,
19 we were not charged the $200 connection fee,but I
20 did call her about that to make sure about switching
21 our names and stuff.At that time I was told that it
22 was behind in payments and I was going to be
23 responsibile for paying all of those.We were still
24 working on the closing,so I worked with my title
25 company to make sure that that was all taken care of
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
28
1 and told Dorothy that title would take care of that,
2 and she said,well,well see about that.So I made
3 sure at the end that I got it in writing from title
4 to let her know it was taken care of and that I
5 didn't need to be billed for that and that I would
6 just pay for it going forward.I was also --because
7 it was a rental --or if she found out it was a
8 rental she could turn our water off.That property
9 the water froze up on it,and then,you know,COVID
10 hit all that good stuff.We ended up selling it.
11 And then we moved up here full time in
12 June 1st of 2019.When we came up here our water was
13 frozen,and we didn't have water until June 17th.So
14 we had small --you know,our kids and us up here
15 living full time with no water.We ended up
16 purchasing the lot across from us --we just keep
17 bouncing from house to house on the some road and put
18 a house on that.We got the connection for that and
19 got it approved,paid for that.That water froze up
20 in 2021 because we thought we were safe from where it
21 was located compared to the other house,and we left
22 the water running at our other house,but it ended up
23 freezing and we ended up having like a flood going
24 into our yard and into our crawl space from the pipe
25 bursting.
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
29
1 So Ray Pierce had come over and dug that
2 up and temporarily fixed it,but we had this huge
3 hole in our driveway for 11 weeks.I finally had to
4 send Dorothy pictures via text and threatened her
5 with a lawsuit if one of my kids fell in and hurt
6 themselves.At that point Dorothy was very nice and
7 immediately showed up --or she texted me and said
8 she was actually going to come to Island Park.
9 We met in person.As soon as she walked
10 up,though,she says I never approved a connection
11 for this house.But I was able to immediately go in,
12 grab my paperwork,and show that to her.I had kept
13 my text from her that said,oh yeah,we're all good,
14 because I had a fear that she was going to come back
15 and tell me that we had an invalid connection on
16 that.
17 Let's see.I think --oh,she also told
18 me while she was out there that she recommends that
19 we drill our own well,because if a well would ever
20 go dry she doesn't know if she would be able to fix
21 it and we would be out of luck on water unless we had
22 our own well.
23 I did do a private comment to you guys
24 because the last couple years I haven't been double
25 billed.I've been able to talk with Dorothy on the
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
30
1 phone,and if she knows my water might be going out
2 she will text me and let me know.But my fear was
3 that it will go back to me not being able to have
4 civil conversations with her and that I would start
5 to get threatened again about turning my water off
6 and stuff like that.
7 So this was a hard choice for me to come
8 in and bring this up,because the first several years
9 we lived in Island Park it was very hard to call her,
10 you just didn't know if you were going to get her in
11 a good mood or get her in a bad mood,and it made --
12 it just made it difficult.
13 I've also been told that we should only
14 have two or three people living in our house,but we
15 are a family of five,so that was an issue.It's
16 also written on our bills that we --that we need to
17 limit our usage to approximately three people per
18 connection.And that's I guess really it.
19 I would really like to be on a water
20 system that I could use year-round.We have moved
21 down to Ashton to get the kids closer to school,but
22 we've had one year since we owned property up here,
23 since 2017,where we were actually able to keep our
24 water running year-round.And we run a hose from our
25 house out to our yard so it can run,but if the power
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
31
1 goes out the water goes out;and if it's cold,the
2 pipes freeze;and then once it freezes on the road,
3 all seven cabins on our road lose water.
4 So that's all I have.I don't know if I
5 can read a statement from somebody else,Neil Hamann
6 Property Management?
7 COMMISSIONER ANDERSON:Could I call you
8 back up so that we can go in order?
9 MS.MICKELBERRY:Sure.
10 COMMISSIONER ANDERSON:Before you
11 leave,do we have any questions from the
12 commissioners?
13 COMMISSIONER KAMMOND:I just have one.
14 If its from somebody else,I think the
15 appropriate thing to do is to like submit it,like if
16 you submitted a written comment.
17 MS.MICKELBERRY:Okay.I work for them
18 as a property manager,and it's from the office that
19 they have had dealings with them.I mean that's
20 fine,too,they will submit it during public comment
21 online if they want.
22 COMMISSIONER KAMMOND:Do you have the
23 written statement with you?
24 MS.MICKELBERRY:It's in my jacket,
25 yes.
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
32
1 COMMISSIONER HAMMOND:Okay.
2 MS.MICKELBERRY:Yeah.
3 COMMISSIONER HAMMOND:Because you can
4 submit it.
5 Chris?
6 CHRIS:Yeah.
7 COMMISSIONER HAMMOND:Do you see the
8 gentleman with the really cool University of Idaho
9 hat on?
10 MS.MICKELBERRY:Yeah.
11 COMMISSIONER HAMMOND:Talk to him,and
12 we can do it that way if you would like.
13 MS.MICKELBERRY:Okay,thank you.
14 COMMISSIONER ANDERSON:And,Ms.
15 McCarty,I think that Commissioner Hammond is
16 correct,that that's probably the better way to do
17 it.
18 I do have one question,though.You
19 talked about leaving water on,or water usage.
20 Before you were full time here,did you leave your
21 water on at your home to keep the pipes from
22 freezing,or the line from freezing?
23 MS.MICKELBERRY:Before we were full
24 time?
25 COMMISSIONER ANDERSON:Yes.
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
33
1 MS.MICKELBERRY:No,because we would
2 winterize it --
3 COMMISSIONER ANDERSON:Okay.
4 MS.MICKELBERRY:--and we would come
5 up just on the weekends.And we didn't have issues
6 until the second year in April on that.
7 COMMISSIONER ANDERSON:But when you did
8 move here you had to keep water running?
9 MS.MICKELBERRY:Yes.
10 COMMISSIONER ANDERSON:Did you know of
11 other neighbors that had to do similar?
12 MS.MICKELBERRY:Yes.
13 COMMISSIONER ANDERSON:Thank you,that
14 helps.
15 MS.MICKELBERRY:Okay.
16 COMMISSIONER ANDERSON:Thank you for
17 your testimony,too.
18 (Witness excused.)
19 COMMISSIONER ANDERSON:Kelli
20 Vollweiler?
21 KELL I VOLLWE I LE R,
22 called as a witness,having been first duly sworn,
23 was examined and testified as follows:
24 MS.SHARP:Could you please state your
25 name and spell your last name for the record?
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
34
1 MS.VOLLWEILER:It's Kelli,and the
2 last name is Vollweiler,V-O-L-L-W-E-I-L-E-R.
3 MS.SHARP:And what is your city of
4 residence?
5 MS.VOLLWEILER:Island Park.
6 MS.SHARP:And are you a customer of
7 Island Park?
8 MS.VOLLWEILER:I am a customer,and I
9 also do work for Island Park Water Company.
10 MS.SHARP:Okay,thank you.
11 MS.VOLLWEILER:You're welcome.
12 So I had lived on Chootaw Road for
13 probably a little over twelve years,and I have never
14 had any problems with my water freezing or not
15 freezing,never had a bad water test come back.
16 My husband ran Island Park Water
17 Services for about 30 years,he passed away two and a
18 half years ago,and I've been running the Company
19 since them.I've done quite a bit of work for
20 Dorothy;easy to work for,pays her bills.
21 The water system is old.The lines in
22 the roads are shallow in some spots and deep in
23 others,and I'm assuming it was put in the 60s into
24 the 70s,and as summer use only is what I was told by
25 my husband.
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
35
1 We have worked in every one of these
2 areas that she's got wells.And $280 a year for
3 water,it probably takes four or five homes just to
4 pay my bill for working on them,every time I work on
5 them.It's not enough to maintain the water system
6 as far as I'm concerned.
7 It's expensive,every part and piece
8 that I put in the ground is expensive.The labor she
9 has to pay is expensive.And I don't think I run a
10 company that is overcharging.The water in the
11 ground and the roads,the way they are plowed,has a
12 lot to do with the water lines freezing.So you do
13 have homeowners that plow across their water lines
14 and drive over them,they're gonna freeze;you've got
15 water running down one side the road,somebody comes
16 in and plows on it,they freeze.
17 I don't think this is all Dorothy's
18 fault.A lot of it is old,and the cold --I mean
19 you guys it's 20,30 below zero here,water's gonna
20 freeze.And my concern with everybody leaving their
21 hoses on to keep it fro:m freezing is now she's got to
22 pay an astronomical power bill,because the well that
23 sits in my yard just never quits.This just isn't
24 fair.And I don't know why Dorothy keeps her water
25 running.It's hard to work and run a company when
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
36
1 you've got so many people after you,is my thoughts.
2 As a ho:meowner,my water's never gone
3 off,never been frozen,never tested bad.My husband
4 died of cancer.For three and a half years I had my
5 water tested to make sure it wasn't causing his
6 illness.The state came back and said,Kelli,your
7 water is perfect;you've got no problem with your
8 water.
9 That's all I've got to say.
10 COMMISSIONER ANDERSON:Thank you,Ms.
11 Vollweiler.
12 MS.VOLLWEILER:You're welcome.
13 (Witness excused.)
14 COMMISSIONER ANDERSON:Ann Anthony?
15 MS.ANTHONY:That was easy to
16 pronounce.
17 A NN A NTHON Y,
18 called as a witness,having been first duly sworn,
19 was examined and testified as follows:
20 MS.SHARP:Could you please state your
21 name and spell your last name for the record?
22 MS.ANTHONY:Ann Anthony,
23 A-N-T-H-O-N-Y.
24 MS.SHARP:And what is your city of
25 residence?
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
37
1 MS.ANTHONY:Island Park.
2 MS.SHARP:And are you a customer?
3 MS.ANTHONY:I am.
4 MS.SHARP:Thank you.
5 THE WITNESS:I agree with everything
6 Kelli said by the way.Maybe not everybody else
7 feels this way,but the reason we have a lot of
8 problems with this system is,number 1,it's too
9 shallow,and there's no money to do any remediation
10 to that.So maybe that needs to change.
11 I don't know who sets up how much the
12 shares are per lot,but that needs to be looked at,
13 because we need to bury these lines deeper.And I
14 know that's an issue in some of the areas because the
15 bedrock is so shallow in some areas,but as of right
16 now I'm without water.
17 I bought this property a year ago
18 January.No problems last winter.I bought it from
19 former resident Connie Carter,but I've been without
20 water almost a month now.And I know part of it is
21 the lines are shallow,and we've been plowing the
22 road,but to me that's,that's something that we need
23 to remedy.So I don't know who makes the decision to
24 raise fees or to let us do some remediation on those
25 lines,but that needs to happen.
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
38
1 I do have a suggestion for Dorothy.My
2 water was off,I want to think at least five times
3 last summer for repairs,but we don't get a
4 notification that it's gonna happen.
5 I also publish the Island Park Newspaper
6 here,and I would be glad to help her set up email
7 accounts for each of these subdivision so she can
8 send out a broad email saying,hey,your water could
9 be off in this subdivision tomorrow do to repairs.
10 And I know they do the repairs as quickly as they
11 can,but it's always four or five hours.
12 And I have neighbors that have called
13 and said,is your water out?Yes,my water is out.
14 Well,I need a shower before I go to work.Well,
15 you're SOL.So we really need a system for you
16 that's easy to let people know that their water is
17 going to be out in your subdivision for repair.That
18 could be sent out the night before.That would help
19 you tremendously on the front,and that would help
20 all of us know in advance.And I would be glad to
21 help you with that.I have a lot of email addresses.
22 MS.MCCARTY:Can I answer your
23 question?Ann,every time we --
24 COMMISSIONER ANDERSON:Excuse me.No.
25 MS.MCCARTY:Okay.
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
39
1 MS.ANTHONY:I kind of know what you
2 were going to say.Anyway,as a suggestion.
3 My first opportunity to work with this
4 water system was in 2012.I was taking care of the
5 former owner of the newspaper,John Laden(ph),after
6 his wife had passed away.They were on the end of
7 Kikapoo;Kikapoo is also on that water system.That
8 was not my choice to do that,but that's what
9 happened.He lost water in their home,I want to say
10 before Christmas.And when we moved him out into a
11 nursing home,his water was still out;and I believe
12 that was in April.And he said that was a yearly
13 thing because they were on the end of the water line.
14 Of course the water line is too shallow,and it would
15 freeze.
16 So this is not a new problem.This is a
17 problem that we need to remedy.And I don't know
18 what it takes to run new lines.I don't know if
19 that's grants from the government,but I think the
20 PUC needs to look at this because this is the problem
21 in Island Park,and especially now with so many short
22 term rentals and more people here through the winter,
23 and this winter has been galactic because of all the
24 snow,and we don't want to have to tell our customers
25 that,oh,we're sorry you don't have water.This
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
40
1 needs to be fixed.It's just a bad way to do
2 business.
3 I think that's all I have to say.
4 COMMISSIONER ANDERSON:Thank you,Ms.
5 Anthony.
6 Any questions from the commissioners?
7 Thank you for your testimony.
8 (Witness excused.)
9 COMMISSIONER ANDERSON:We don't have
10 anybody else signed up to speak,but we have a lot of
11 people here.Did I miss somebody?
12 MR.THOMPSON:I'm on there,but I don't
13 think I circled yes to speak.
14 COMMISSIONER ANDERSON:Please come up.
15 What was your name?
16 MR.THOMPSON:Kim Thompson.
17 K I M THOMPSO N,
18 called as a witness,having been first duly sworn,
19 was examined and testified as follows:
20 MS.SHARP:And could you state your
21 name and spell your last name for the record?
22 MR.THOMPSON:Kim Thompson,
23 T-H-O-M-P-S-O-N.
24 MS.SHARP:What is your city of
25 residence?
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
41
1 MR.THOMPSON:Rigby,Idaho.
2 MS.SHARP:And are you a customer?
3 MR.THOMPSON:Yep.
4 MS.SHARP:Thank you,go ahead.
5 MR.THOMPSON:I guess I would like to
6 start out with I've had three cabins up here,and the
7 last one I bought is on Jones Drive.Excuse me.
8 We bought the cabin I believe in
9 November I believe of '19,and didn't get a water
10 bill until the following year from Dorothy,and the
11 water bill was $480 dollars.I guess I didn't really
12 think anything about it.I did call Dorothy and I
13 said,okay,what's going on here?My bill is
14 supposed to be $280.And she says,well,the people
15 didn't pay the following year.And I'm just
16 thinking --I'm sorry,I don't want you shaking
17 heads,but that's exactly what you said.And so I
18 let it fly,I did pay her.
19 The next year,that winter in between
20 March and May,I called Dorothy up in March,I says
21 hey Dorothy,we have no water.And she didn't answer
22 the phone right away,but she did call.I said
23 Dorothy,we have no water,we need to do something
24 about this.Nothing I can do.It's froze.Okay.I
25 let that one slide because we were working on it.
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
42
1 And last year same thing again.About
2 March froze up again.I called Dorothy.She did not
3 respond.I did call her two weeks later.She
4 finally did respond to me and says same thing,
5 there's nothing I can do,the water's froze.
6 And in about May one of the neighbors
7 calls me up and says,hey,there's some water leaking
8 just below your house.And,yes,we pulled it out
9 with ropes,but where the water line was broke was
10 about 10,15 feet further.And this leaked for a
11 while,and they did take care of it pretty quickly,I
12 think it was in within a week.
13 The thing that bothers me just a little
14 bit is we had this cabin sold last year,and one of
15 the comments on the thing for the people to buy this
16 cabin was make sure the water was okay.Well,the
17 water didn't come out so we lost the sale of our
18 cabin.
19 That's pretty much all I got to say.
20 COMMISSIONER ANDERSON:Thank you,Mr.
21 Thompson for your testimony.
22 Is there any questions from the
23 Commission?
24 Thank you very much.
25 (Witness excused.)
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
43
1 COMMISSIONER ANDERSON:Please,folks,
2 this is your opportunity to give the Commission your
3 thoughts.If you haven't signed up to speak,this
4 will be it before we adjourn,and I don't want
5 anybody to have missed that opportunity.
6 I see no hands up.
7 With that then I do thank everybody very
8 much for attending.Your comments are part of the
9 record,and we will pay very close attention to
10 what's been said and what's been written also.
11 You do have until the --what's the
12 date,Jan,for the comments?
13 MS.NORIYUKI:I think I wrote it on
14 your script.
15 MS.SHARP:Sorry,I don't have it
16 handy.
17 MS.NORIYUKI:I think it's on your
18 script.
19 COMMISSIONER ANDERSON:It's on my
20 script.
21 Oh,it's not on my script.
22 MS.NORIYUKI:Okay,I'll look it up
23 right now.
24 COMMISSIONER ANDERSON:Bear with us.
25 We don't have an actual date for that.Do you have
PUBLIC UTILITIES COMMISSION HEARING -Vol.1 -March 29,2023
44
1 copies of the form?
2 AUDIENCE MEMBER:The form?
3 COMMISSIONER ANDERSON:For people to
4 make --
5 MS.SHARP:Seven days?Is it seven
6 days or ten days?I don't know what the standard is.
7 MS.NORIYUKI:They are here.
8 COMMISSIONER ANDERSON:So we don't
9 remember the exact date,but you have 21 days and
10 then 14 days additional to that.So if you could get
11 it in before that time,it will be recorded,so
12 please do that.
13 And if you've already written comments,
14 you don't need to write them again.because we have
15 reviewed them.And so I appreciate very much
16 everybody coming out today and testifying.
17 And with that we are adjourned.
18 (Whereupon,the hearing was concluded at 4:01 p.m.)
19
20
21
22
23
24
25
45
1 REPORTER'S CERTIFICATE
2
3 STATE OF IDAHO )
)ss.
4 COUNTY OF FREMONT )
5
I,Denise Nowak,Court Reporter and
6 Notary Public in and for the State of Idaho,do
hereby certify:
7
That said hearing was taken down by me
8 in shorthand at the time and place therein named and
thereafter reduced to typewriting under my direction,
9 and that the foregoing transcript contains a full,
true,and verbatim record.
10
I further certify that I have no
11 interest in the event of the action.
12 WITNESS my hand and seal this 11th day
of April 2023.
13
14
15
16
17
18
'DENtSE NOWAK
19 i Notary Public -State of idaho
Commission Number 65205
20 'my commission Expires Mar 13,2027
21
22
Denise Nowak
23 Notary Public in and for
the State of Idaho
24
My Commission Expires:3/13/2027
25
ISLAND PARK WATER COMPANY'S FAILURE TO COMPEUBLIC UTILITIES COMMISSION HEARING -Vol.1
March 29,2023
again (9)9:4;21:6,10 10:23 broad (1)10:19;11:4,7;17:16;areas (4)bedrock (1)38:8
27:18;30:5;42:1,2;15:15;35:2;37:14,37:15 broke (1)
$10,000 (1)44:14 15 beginning(1)42:9
11:17 agency (1)Arizona (1)12:9 broken (2)
$200 (4)6:9 24:15 behalf (1)13:14;15:14
27:1,9,12,19 ago (2)around (3)8:1 build (1)
$280 (5)34:18;37:17 12:10,18;13:20 behind (1)27:12
9:5;12:6;27:13;agree (1)arrears (1)27:22 built (1)
35:2;41:14 37:5 12:13 below (2)11:23
$480 (1).agreement(1)arrived (1)35:19;42:8 bulk (1)
41:11 9:16 21:12 best (1)18:24
ahead (4)Ashton (2)25:20 bullying (2)
A 8:21;20:9;26:22;26:18;30:21 better (4)18:4,23
41:4 Aspen (4)9:25;10:17;17:19;bursting (1)
able (5)ahold (1)24:5;25:3,10,21 32:16 28:25
29:11,20,25;30:3,5:2 assessments (1)big (1)bury (1)
23 allowed (1)9:7 9:6 37:13
absolutely (2)6:20 assume (4)bigger (1)business (3)
9:11;13:16 allows (1)20:15,22;22:l;16:24 13:10,11;40:2
access (3)19:10 24:25 biggest (1)businesses (1)
16:10,20;18:15 almost (1)assuming (1)13:10 25:1
account (1)37:20 34:23 bill (12)buy (1)
12:23 along (3)astronomical (1)l l:18;12:7,12,13,42:15
accounting(1)9:21;l l:18;l2:23 35:22 24;13:9;27:3;35:4,22;
13:1 always (7)attempt (2)41:10,ll,13 C
accounts (1)12:5,24;17:4,6,6;21:21,24 billed (2)
38:7 20:25;38:11 attending (1)28:5;29:25 cabin (6)
across (4)ANDERSON (50)43:8 billing(1)15:8;18:15;41:8;25:15,16;28:16.4:3,14;7:20,22,25;attention (1)13:7 42:14,16,18
35:13
'8:24;9:1;13:24;14:4,43:9 bills (2)cabins (2)
actions (1)12,15;15:6;18:25;attorney (2)30:16;34:20 31:3;41:6
21:5 19:9,14,18;22:9,12,5:15,18 bit (6)call (13)
actively (1)15,19,23;23:1,5,11,attorneys (1)9:25;10:17;11:15;5:13;7:16;16:6,22;
15:19 24;24:2;26:3,6;31:7,7:9 14:7;34:19;42:14 18:l;22:21;25:ll;
actual (1)10;32:14,25;33:3,7,audience (8)Blackfoot (1)27:20;30:9;31:7;
43:25 10,13,16,19;36:10,14;6:18,20;7:18,21;8:17 41:12,22;42:3
actually (3)38:24;40:4,9,14;14:11;19:7,13;44:2 blocked (1)called (19)
18:20;29:8;30:23 42:20;43:1,19,24;authority (1)18:15 8:8;14:19;16:8;
Adam (1)44:3,8 18:17 boil (1)19:23;21:23;23:13,
5:3 Ann (3)available (1)25:8 25;24:8,14;25:8;
added (1)36:14,22;38:23 5:1 book (1)26:10;27:6,18;33:22;
4:21 answered (1)aware (1)5:9 36:18;38:12;40:18;
additional (1)15:16 13:18 bore (1)41:20;42:2
44:10 Anthony (8)away (6)10:3 calling (1)
Address (2)36:14,15,22,22;15:21;16:15;18:11;both (1)18:23
14:24;21:1 37:1,3;39:l;40:5 34:17;39:6;41:22 22:17 calls (6)
addresses (1)A-N-T-H-O-N-Y (1)bothers (1)10:20;21:7,25;
38:21 36:23 B 42:13 24:11;25:5;42:7
adjourn (1)appealed (1)bought (9)came (3)
43:4 7:8 back (13)15:10,12,23;16:2;11:11;28:12;36:6
adjourned (1)appreciate(4)5:2;9:17;12:24;27:16;37:17,18;41:7,Can (18)
44:17 14:6;19:4;22:24;13:3;18:21;24:11;8 7:19;8:22;l8:7,20;
advance (1)44:15 25:5,6;29:14;30:3;bouncing(1)19:20;21:l;22:21;
38:20 appropriate (1)31:8;34:15;36:6 28:17 25:2;30:25;31:5,8;
advise (1)31:15 bad (5)boxes (1)32:3,12;38:7,l1,22;
22:20 approved (3)10:19;30:11;34:15;16:1 41:24;42:5
advocating(1)11:3;28:19;29:10 36:3;40:1 break (1)canceled (1)
17:25 approximately (2)base (1)18:2 12:15
affirm (1)10:18;30:17 7:5 Brent (1)cancer (1)
5:16 April (3)Bear (1)8:12 36:4
afternoon (2)27:14;33:6;39:12 43:24 bring (1)capable (1)
4:5;8:6 area (3)become (1)30:8 17:22
(1)$10,000 -capable
ISLAND PARK WATER COMPANY'S FAILURE TO COMPE¥BLIC UTILITIES COMMISSION HEARING -Vol.1
March 29,2023
capacity (1)closing (1)4:17 14:25;20:6,11;23:22;dollars (1)
22:16 27:24 concern (1)26:20;34:6,8;37:2;41:11
care (8)codes (1)35:20 41:2 done (3)
11:12,20,24;27:25;l l:24 concerned (3)Customers (4)10:16;25:20;34:19
28:1,4;39:4;42:11 cold (2)12:6;15:17;35:6 13:12;19:11;21:3;door (2)
Carter (1)31:l;35:18 concluded (1)39:24 27:11,12
37:19 collectively (1)44:18 Dorothy (20)
Case (4)4:18 confirmed (1)D 7:11;15:16;18:3;
4:6,18,22;25:12 coming (1)11:7 24:7,8;27:6,18;28:l;
cases (1)44:16 connected (1)dais (1)29:4,6,25;34:20;
6:25 comment (4)27:2 6:19 35:24;38:l;41:10,12,
causing (1)5:l;29:23;31:16,20 connection (8)damage (1)20,21,23;42:2
36:5 commentary (1)27:2,9,13,19;28:18;11:17 Dorothy's (1)
cetera (2)22:7 29:10,15;30:18 date (3)35:17
9:16;12:16 comments (6)Connie (1)43:12,25;44:9 double (1)
chair (1)5:l;6:17;42:15;37:19 daughter (1)29:24
4:15 43:8,12;44:13 constant (1)24:15 down (4)
change (3)Commission (6)12:2 day (3)6:20;7:4;30:21;
17:19;18:1;37:10 4:9,18;19:8;22:13;contact (4)7:25;21:16;24:9 35:15
changed (1)42:23;43:2 21:14;22:l;24:17;days (6)drain (1)
24:22 COMMISSIONER (59)25:11 21:20;44:5,6,6,9,10 18:11
chapter (1)4:3,16,16;7:20,22,contacts (1)deal (1)drill (1)
12:8 24,25;8:24;9:l;13:24;13:18 9:6 29:19
charged (3)14:4,12,15;15:6;control (2)dealings (2)drink (1)
13:5;27:1,l9 18:25;19:9,14,18;6:8;22:6 9:2;31:19 21:19
check (3)22:9,12,15,19,23;conversation (1)decided (1)drinks (1)
12:22,24;16:17 23:1,5,11,24;24:2;21:22 6:6 17:24
checks (1)26:3,6;31:7,10,13,22;conversations (1)decision (4)drive (5)
12:16 32:1,3,7,11,14,15,25;30:4 4:24;7:5,8;37:23 10:2;15:9;25:14;
Cherokee (1)33:3,7,10,13,16,19;cool (1)decorum (1)35:14;41:7
27:15 36:10,14;38:24;40:4,32:8 6:16 driveway (2)
children (1)9,14;42:20;43:1,19,copies (1)deep (1)9:21;29:3
21:12 24;44:3,8 44:1 34:22 dropped (1)
choice (2)commissioners (9)copy (2)deeper (1)11:16
30:7;39:8 4:22;6:1,18;14:1;5:2;12:24 37:13 dry (3)
Chootaw (1)19:3;23:7;25:24;corner (1)Denise (1)9:24;10:l;29:20
34:12 31:12;40:6 12:1 7:1 dryer (1)
Chris (2)Company (20)counsel (1)Deputy (1)18:9
32:5,6 4:13;5:22;7:10;9:3;7:12 5:18 dug (4)
Christmas (1)10:7;11:2,2;13:2;country (1)DEQ (1)10:5,12;11:4;29:1
39:10 15:1;17:13;18:17;15:5 6:10 duly (8)
circled (1)20:l l,15;21:2;22:2;County (1)determination (1)8:8;14:19;19:23;
40:13 27:25;34:9,18;35:10,11:24 4:19 23:13;26:10;33:22;
city (18)25 couple (2)dictate (1)36:18;40:18
5:20;8:14;20:3,12,Company's(1)15:15;29:24 18:18 during (2)
12,16,17,18;21:2,3,6,4:8 course (2)died (1)21:16;31:20
24;23:19;24:21;compared(1)25:18;39:14 36:4
26:16;34:3;36:24;28:21 court (2)different (3)E
40:24 compensates (1)6:25;25:22 14:17;15:15;25:2
civil (1)24:24 courtroom (1)difficult (1)easy (3)
30:4 complain (1)6:17 30:12 34:20;36:15;38:16
Claire (1)21:23 COVID (1)dig (1)economic (2)
7:12 complaint (1)28:9 11:4 6:7,l0
clap (1)16:22 cracks (2)direct (1)edge (1)
6:23 complaints (2)10:15;17:9 6:8 9:21
clerk (2)20:23;22:20 crawl (1)directed (1)either (1)
20:12;22:16 complete (1)28:24 6:17 20:18
close (2)16:19 credit (1)disagree (1)electrical (1)
11:15;43:9 completely (2)15:16 16:25 15:25
closeness (2)13:17;l8:5 credited (1)disconnects (1)element (1)
20:14,20 Comply (1)12:22 15:25 17:14
closer (1)4:8 customer (12)dishwasher (2)Elk (1)
30:21 comprise (1)4:6;5:21;8:19;18:10,19 25:13
(2)capacity -Elk
ISLAND PARK WATER COMPANY'S FAILURE TO COMPE¥BLIC UTILITIES COMMISSION HEARING -Vol.1March29,2023
else (7)23:10;26:2;33:18;24:20 5 29:23;35:197:22;14:7;26:8;36:13;40:8;42:25 fine (3)frozen (5)31:5,14;37:6;40:10 excuses (1)8:24;19:20;31:20 17:6,9;20:24;28:13;Hem(1)13:21 first (16)36:322:8 expect (2)7:17;8:3,8;12:10;frustrations (1)half (3)email (3)13:12,14 14:19;15:18;19:23;12:4 21:20;34:18;36:438:6,8,21 expensive (3)23:13;26:10,25;27:5;Full (6)Hamann (1)encourage (1)35:7,8,9 30:8;33:22;36:18;8:16;10:3;28:11,15;31:56:12 39:3;40:18 32:20,23 Hammond (9)encouragement(1)F Fiscal (1)further (1)4:16;7:24;31:13,22;16:20 4:10 42:10 32:1,3,7,11,15end(3)fact (2)five (6)future (1)hand (1)28:3;39:6,13 12:4;24:14 12:10;13:8;30:15;22:19 5:16ended(5)facts (1)35:3;38:2,11 handles (1)27:11;28:10,15,22,4:23 fix (3)G 12:2023Failure(1)10:13;l1:4;29:20 hands (1)enough (1)4:8 fixed (3)galactic (1)43:635:5 fair (2)10:12;29:2;40:1 39:23 handy (1)entire (2)14:8;35:24 flood (1)game (1)43:1610:14;11:16 fall (3)28:23 17:10 happen (5)entrances (1)11:10;15:12;21:6 flooding (1)garage (1)17:16,20,23;37:25;25:10 Falls (1)12:2 11:23 38:4Eric(1)16:23 flush (1)General(1)happened (2)4:14 family (4)21:17 5:18 25:14;39:9especially(1)18:14,14;21:ll;fly (1)gentleman (1)happens (1)39:21 30:15 41:18 32:8 10:3essentially(1)far (5)focus (1)gets (1)happy (3)18:24 5:12;l2:5;17:l;6:5 16:8 10:25;11:11;25:5et(2)18:5;35:6 focuses (1)given(2)hard (3)9:16;12:16 fast (2)6:6 17:1,21 30:7,9;35:25even(2)5:9;7:2 folks (1)giving (1)hat (1)16:24;27:2 fault (1)43:1 23:3 32:9evening(2)35:18 following (3)glad (2)heads (1)5:13;24:9 fear (2)9:20;41:10,15 38:6,20 41:17event(1)29:14;30:2 follows (9)Glans (7)hear (4)7:7 fee (6)8:9;14:20;19:24;23:11,17,17,21;8:22;22:4,5,7everybody(5)24:19,25;27:2,9,13,23:14;25:4;26:11;24:1,3;26:1 hearing (4)14:7;35:20;37:6;19 33:23;36:19;40:19 G-L-A-N-S (1)4:6,11;19:10;44:1843:7;44:16 feel (3)form (2)23:18 hell (1)everyone(1)9:12;13:23;25:19 44:1,2 goes (3)17:238:22 feels (1)former (2)5:12;31:l,l Hello (1)everything's(1)37:7 37:19;39:5 gonna (8)8:517:9 fees (2)forward (1)5:8;14:7;17:18,23;help (5)everywhere(1)12:15;37:24 28:6 26:7;35:14,19;38:4 14:10;38:6,18,19,10:15 feet (1)found (1)Good (6)21evidence(1)42:10 28:7 4:5;8:6,25;28:10;helps (1)4:23 fell (1)four (3)29:13;30:11 33:14exact(1)29:5 26:23;35:3;38:11 governed(1)here's (1)44:9 few (1)freeze (5)20:15 15:22exactly(1)21:2 31:2;35:14,16,20;government(1)hey (3)41:17 fifth (1)39:15 39:19 38:8;41:21;42:7examined(8)12:19 freezes (1)grab (1)hired (1)8:9;14:20;19:24;figure (2)31:2 29:12 11:223:14;26:11;33:23;15:20;16:18 freezing(7)grants (1)hit (1)36:19;40:19 final (2)28:23;32:22,22;39:19 28:10example(1)4:19,23 34:14,15;35:12,21 ground (2)hold (1)21:8 finally (6)Fremont (1)35:8,11 5:8excited(1)9:16;l1:3,12;12:19;11:23 gruff (1)hole (2)6:23 29:3;42:4 front (4)13:22 17:8;29:3excuse(3)I financially (1)9:21;12:1;13:14;guess (6)home (6)15:5;38:24;41:7 17:22 38:19 10:24;12:4;l3:10;21:16;25:14,15;excused (9)find (5)froze (5)30:18;41:5,11 32:21;39:9,116:2;14:3;19:6;10:12;l1:5;17:8,8;28:9,19;41:24;42:2,guys (2)homeowner(2)
(3)else -homeowner
ISLAND PARK WATER COMPANY'S FAILURE TO COMPE¥BLIC UTILITIES COMMISSION HEARING -Vol.1
March 29,2023
17:24;36:2 12:14 keep (8)lien (1)37:23
homeowners (3)into (7)9:19;10:20;13:8;10:5 making (2)
16:19,19;35:13 11:14;18:4,22;28:16;30:23;32:21;limit (5)13:21;18:4
homes (2)28:24,24;34:23;39:10 33:8;35:21 5:6;21:4,5,7;30:17 Management(1)
21:5;35:3 invalid (1)keeps (1)line (9)31:6
honestly (2)29:15 35:24 10:4,14;13:14,16;manager(2)
9:12;17:15 investment (1)Kelli (4)15:5;32:22;39:13,l4;21:14;31:18
hope (1)27:17 33:19;34:l;36:6;42:9 many (4)
17:18 invite (1)37:6 lines (10)5:5;18:19;36:l;
hose (1)6:12 kept (1)15:14;17:5,14;39:21
30:24 involved (1)29:12 34:21;35:12,13;MARCH (4)
hoses (1)15:19 keys (1)37:13,21,25;39:18 4:1;41:20,20;42:2
35:21 ISLAND (41)16:11 list (3)Marlin (4)
hours (1)4:1,8,13;5:22,25;kids (3)5:13;8:3;19:15 23:11,17,25;24:1
38:11 7:10;8:18;9:2;10:6,8;28:14;29:5;30:21 little (9)Marotz (13)
house (14)16:20;17:12;18:17;Kikapoo (2)6:22;7:3;9:25;19:16,17,20;20:2,2,
15:8;18:8,21;25:18;20:5,7,ll,12,14,16,39:7,7 10:17;11:15;13:22;5,8,l0;22:18,22,25;
27:10;28:17,l7,18,21,17;21:2,3,10;22:2;Kim (2)14:7;34:13;42:13 23:4,9
22;29:11;30:14,25;23:21,23;24:4,23;40:16,22 live (2)M-A-R-O-T-Z (1)
42:8 26:19,24;27:8,14;kind (6)4:20;24:4 20:2
huge (1)29:8;30:9;34:5,7,9,5:6;6:14;10:22;lived (2)Matter (4)
29:2 16;37:l;38:5;39:21 15:11;24:7;39:1 30:9;34:12 4:7,19;24:9;27:7
hundred (2)ISL-W-23-01 (1)knew (1)living (2)matters (1)
15:21;16:14 4:7 18:4 28:15;30:14 6:6
hurt (1)issue (10)knows (1)located (1)may (8)
29:5 13:1,1,2,10;16:9,30:1 28:21 5:22,25;6:l;7:20;
husband(3)24;17:4;18:2;30:15;lock (2)21:5;27:4;41:20;42:6
34:16,25;36:3 37:14 L 16:4,7 maybe (3)
issues (4)locked (1)10:24;37:6,10
I 6:7;8:1;15:14;33:5 labor (1)16:10 McCarty (10)
35:8 locks (2)7:12;9:9,14;10:20;
Idaho (5)A Ladenph (1)16:11;17:2 12:19;13:17;16:17
4:9;8:17;16:23;39:5 Lodge (1)32:15;38:22,25
32:8;41:1 jacket (1)last (19)4:17 mean (3)
identified (2)31:24 5:20;8:ll;14:22;long (4)23:25;31:19;35:18
7:15,15 Jan (1)20:l;21:8;22:3;23:16;10:1,16;11:19;24:6 MEMBER (6)
identify (1)43:12 25:7;26:13;29:24;longer (2)7:18,21;14:l l;19:7,
5:18 January (2)33:25;34:2;36:21;14:5,7 13;44:2
illness (1)l l:13;37:18 37:18;38:3;40:21;look (3)members (2)
36:6 Joel (1)41:7;42:1,14 16:9;39:20;43:22 4:12;6:18
immediate (2)25:16 late (1)looked (1)mentioned(1)
24:10;25:11 John (1)12:15 37:12 7:13
immediately (4)39:5 later (3)lose (1)message (1)
24:13,16;29:7,ll joined (1)10:18;18:l;42:3 31:3 24:ll
include (1)4:15 laundry (1)lost (2)met (2)
5:19 joke (1)18:10 39:9;42:17 24:7;29:9
incorrect (1)10:23 lawsuit (1)lot (14)Mickelberry (19)
13:7 Jones (2)29:5 9:20;12:21,25;13:1,26:4,5,14,15,18,21,
increased (1)15:9;41:7 leaked (1)7;14:5;24:23;28:16;23;31:9,17,24;32:2,
24:25 judicial (3)42:10 35:12,18;37:7,12;10,13,23;33:1,4,9,l2,
individuals (1)6:25;7:5,6 leaking (2)38:21;40:10 15
22:21 July (2)10:19;42:7 lower (1)M-I-C-K-E-L-B-E-R-R-Y (1)
information (3)9:3,8 leaks (1)16:6 26:15
5:3;22:2;23:3 jumping (1)15:20 luck (1)microphone(1)
informed (2)12:9 least (1)29:21 8:23
12:23;21:13 June (5)38:2 might (2)
inspected (1)9:7;25:8;27:4;leave (4)M 5:10;30:1
11:24 28:12,13 11:13;24:11;31:11;miles (3)
intent (1)jurisdiction (1)32:20 machine (1)15:21;16:14;l8:10
20:13 21:7 leaving(2)18:19 minutes (3)
interaction (1)32:19;35:20 maintain (1)5:8,10;14:8
27:6 K left (2)35:5 miss (1)
interest (1)4:16;28:21 makes (1)40:11
(4)homeowners -miss
ISLAND PARK WATER COMPANY'S FAILURE TO COMPE¥BLIC UTILITIES COMMISSION HEARING -Vol.1March29,2023
missed (1)17:17 officer (1)paperwork (1)pictures (1)43:5 neighbor (2)5:3 29:12 29:4modernize(1)16:8;25:13 old (2)parents(1)piece (1)17:13 neighborhood(1)34:21;35:18 21:11 35:7mole(1)10:23 Once (3)PARK (41)Pierce (1)17:7 neighbors(5)11:4,7;31:2 4:l,8,13;5:22;6:l;29:1money(1)13:20;25:12;33:11;one (19)7:10;8:18;9:3;10:6,9;Pierce's (2)37:9 38:12;42:6 7:16;16:8;17:17;16:20;17:12;18:17;11:2,2month(1)Neil (1)18:8;24:14;25:14;20:5,7,11,12,15,16,pipe (1)37:20 31:5 26:25;27:ll,12;29:5;17;21:2,3,10;22:2;28:24mood(2)nervous (1)30:22;31:13;32:18;23:21,23;24:4,23;pipes (2)30:11,11 15:7 35:1,15;41:7,25;42:6,26:19,24;27:8,14;31:2;32:21more(2)new (2)14 29:8;30:9;34:5,7,9,place (3)24:19;39:22 39:16,18 ones (1)16;37:1;38:5;39:21 4:6;6:19;13:14mother(1)Newspaper(2)16:21 part (5)plans (1)12:20 38:5;39:5 online (1)7:6;12:20;35:7;6:4motions(1)next (10)31:21 37:20;43:8 Please (18)12:16 12:8,12,17;14:9;only (9)participant (1)5:24;6:13,15,23;move (2)17:18;19:15;26:3;12:l;16:8,15;18:8;23:3 7:2;8:2,10,21;14:21;9:19;33:8 27:l l,12;41:19 25:2,13,14;30:13;participate (1)19:25;20:9;23:15;moved (5)nice (2)34:24 18:20 26:12;33:24;36:20;24:4;27:14;28:11;23:5;29:6 opinion (1)particular (1)40:14;43:l;44:1230:20;39:10 night (1)17:12 25:13 plow (1)Mrs (1)38:18 opportunity (4)parties (4)35:1316:13 Nobody (1)6:3;39:3;43:2,5 5:25,25;7:10,14 plowed(1)much (11)19:20 order (2)passed (2)35:1114:2;19:1,5;23:8;nonpayment(1)25:8;31:8 34:17;39:6 plowing (1)25:22,25;37:11;9:15 others (2)patch (1)37:2142:19,24;43:8;44:15 NORIYUKI (4)6:14;34:23 17:10 plows (1)Multiple(2)43:13,17,22;44:7 ounce (1)pay (12)35:1610:19;13:18 normally (2)17:17 12:11;13:12;24:19;plus (1)municipalities (1)5:7;21:16 out (31)27:8,13;28:6;35:4,9,12:1420:21 noticed (1)9:7,21;11:16,19,20;22;41:15,18;43:9 pm (2)must (1)11:22 15:20;16:17,18;18:9,paying (2)4:1;44:187:5 notification (1)10,15;21:11;25:18;13:9;27:23 Pocatello (2)myself(1)38:4 28:7;29:18,21;30:1,payments (1)16:23,2513:19 notified (2)25;31:1,l;38:8,13,13,27:22 point (4)9:9;12:20 17,18;39:10,11;41:6;pays (1)9:8;10:14;24:7;N November(1)42:8,17;44:16 34:20 29:6
¯41:9 over (9)people (20)policy (1)name (28)Nowak (1)5:3;6:8;7:l;l0:2;5:5;6:22;9:22;6:74:14;5:13,20,20;7:1 16:l;22:6;29:l;34:13;16:15,17,19;18:20;pond (1)8:ll,l1;13:6;14:17,nudge (1)35:14 20:15,20;21:16;22:3;9:2222,22;18:23;20:1,1,7:3 overcharging(1)30:14,17;36:1;38:16;position (1)14,20;23:16,16,17;Number (7)35:10 39:22;40:11;41:14;22:826:13,13;33:25,25;4:6;12:21,25;13:l,owe (1)42:15;44:3 possible (1)34:2;36:21,21;40:15,7;22:13;37:8 13:4 per (2)13:1721,21 numerous (1)owed (1)30:17;37:12 posted (2)names (2)20:23 12:14 perfect (1)25:9,1726:8;27:21 nursing (1)own (2)36:7 power (2)necessary (1)39:11 29:19,22 period (1)30:25;35:227:4 owned (2)16:7 present (2)need (15)O 16:5;30:22 permit (1)5:22,255:2;6:9;7:3,15;owner (4)18:13 pretty (2)8:23;12:6;28:5;30:16;objective(1)9:10;13:5,6;39:5 person (3)42:11,1937:13,22;38:14,15;4:20 owners (1)12:5;18:8;29:9 previous (5)39:17;41:23;44:14 off (7)27:3 personally (2)9:9;12:14;13:5,6;needed (2)10:10;11:8;28:8;22:17;23:2 27:37:19;21:17 30:5;36:3;38:2,9 P phone (5)prior (2)needs (5)offer (1)15:16,21;16:1;30:l;9:10,1737:10,12,25;39:20;6:4 paid (8)41:22 private (2)40:1 office (1)9:6,8,10,17;12:7,physically (1)20:18;29:23neglect(1)31:18 17;27:3;28:19 17:21 privileged (1)
(5)missed -privileged
ISLAND PARK WATER COMPANY'S FAILURE TO COMPE¥BLIC UTILITIES COMMISSION HEARING -Vol.1
March 29,2023
19:11 R-E-E-S (1)respond (3)same (4)
probably (4)14:23 15:17;42:3,4 12:18;28:17;42:1,4
21:25;32:16;34:13;reference (1)responded (2)saying (2)
35:3 guasi (1)4:12 24:16;25:4 12:13;38:8
problem (8)7:5 referred (1)response (3)school (1)
13:13;24:8,13;quick (2)4:7 15:19;18:3;24:10 30:21
25:20;36:7;39:16,17,15:19;18:2 refrain (1)responsibile (1)script (4)
20 guickly (2)6:21 27:23 43:14,18,20,21
problems (6)38:10;42:11 refuses (1)responsibility(1)seated (1)
22:5,7;24:22;34:14;Quite (5)17:13 9:13 5:24
37:8,18 9:12,22;11:11;regulators (2)restraint (1)second (1)
procedure(1)17:15;34:19 6:7,10 5:7 33:6
5:12 quits (1)relationships(3)restrictions (1)Seeing (1)
proceed (1)35:23 16:14,l5,16 18:7 7:16
15:11 relay (1)review (1)seek (1)
proceeding(1)R 22:3 4:22 21:5
6:16 relayed(1)reviewed(1)seem (1)
proceedings (2)raise (2)21:22 44:15 13:ll
4:15,24 5:16;37:24 remain (1)Ridge (4)seemed (3)
pronounce(1)ran (1)5:24 24:5;25:3,10,21 10:17;15:17,18
36:16 34:16 remainder (1)Rigby (1)selling (2)
properties (2)Ray (2)21:19 41:1 27:l l;28:10
21:10;26:24 11:2;29:1 remediation(2)right (11)send (3)
property (20)reached (1)37:9,24 4:17;5:16;7:1;10:2,12:24;29:4;38:8
9:4,ll,15,18;10:24;9:16 remedy(2)3,13;24:3;27:11;sending (2)
l l:23;12:l l;15:10,reacting(1)37:23;39:17 37:15;41:22;43:23 9:7;12:15
24;16:2,5;18:6;21:14;6:21 remember (3)road (11)sent (1)
27:15,17;28:8;30:22;read (2)6:15;27:4;44:9 9:22;14:24;25:13,38:18
31:6,18;37:17 26:8;31:5 remind (1)15,l6;28:17;31:2,3;service (2)
prove (1)ready (1)6:4 34:12;35:15;37:22 13:12,13
12:17 7:16 remodel (1)roads (2)Services (3)
proven (1)realize (1)15:11 34:22;35:11 10:9;11:1;34:17
17:21 7:18 rental (7)Roger (4)set (1)
provide (1)really (7)18:13;21:10,12;15:21,24;16:23;38:6
6:15 10:19;13:4;30:18,27:16,16;28:7,8 18:3 sets (1)
providing (1)19;32:8;38:15;41:11 rentals (2)Roger's (1)37:l l
5:17 reason (4)24:23;39:22 15:16 settle (1)
Public (7)12:1;24:18;25:8;repair (5)role (1)l l:25
4:9,12;5:3;15:4;37:7 10:11,16;11:8;7:5 seven (3)
19:10;22:13;31:20 reasonable (4)17:10;38:17 ropes (1)31:3;44:5,5
publish (1)12:1,7;24:20,21 repaired (6)42:9 several (2)
38:5 recommended (1)10:5;l1:5,10;13:15,RUMSEY (9)21:9;30:8
PUC (2)10:14 16;24:18 14:13,14,16,17,23,shaking (1)
22:21;39:20 recommends (1)repairs (4)23;15:2,4,8 41:16
pull (3)29:18 11:21;38:3,9,10 R-U-M-S-E-Y (1)shallow (6)
18:8,9;27:5 record (14)replaced (1)14:24 17:5;34:22;37:9,15,
pulled (1)4:22,23;5:19;7:6,7;10:15 run (6)21;39:14
42:8 8:11;14:22;20:1;reporter (1)13:11;30:24,25;shared (1)
purchase (3)23:16;26:13;33:25;7:1 35:9,25;39:18 20:18
9:18;21:18,19 36:21;40:21;43:9 Reporting (1)running (7)shares (1)
purchased (6)recorded(1)4:9 10:3;28:22;30:24;37:12
9:4;l2:10;26:25;44:11 requests (1)33:8;34:18;35:15,25 Sharp (35)
27:1,l0,15 rectify (1)18:22 runs (1)5:15;7:12;8:6,l0,
purchasing (2)21:24 Requirements(1)10:4 14,18,21;14:21,25;
9:11;28:16 red (1)4:10 Rush (1)15:3;19:25;20:3,6,9;
purpose(1)9:15 residence (9)5:3 23:15,19,22;26:12,16,
4:l l Reec (1)5:21;8:15,16;20:4;19,22;33:24;34:3,6,
put (4)14:9 23:20;26:17;34:4;S 10;36:20,24;37:2,4;
5:7;28:17;34:23;Reeca (7)36:25;40:25 40:20,24;41:2,4;
35:8 14:11,12,14;19:15,resident (1)safe (1)43:15;44:5
putting (1)17,18;20:2 37:19 28:20 sheets (1)
12:21 Rees (4)respect (1)sale (1)5:1
14:13,16,23;19:1 6:13 42:17 short (7)
(6)probably -short
ISLAND PARK WATER COMPANY'S FAILURE TO COMPE¥BLIC UTILITIES COMMISSION HEARING -Vol.1March29,2023
10:1,16;18:12,13;42:14 20:10 technology (1)6:4,l5,19;7:1,ll;21:9;27:16;39:21 i somebody (5)statement (2)17:14 8:3;19:4,12,15;20:13;Shotgun (1)26:7;31:5,14;35:15;31:5,23 temporarily (1)22:7;44:169:4 40:ll stay (1)29:2 today's (2)show (2)Sometimes (1)21:20 ten (4)4:15,2018:20;29:12 6:22 still (5)13:15;21:5,25;44:6 toilet (1)showed (1)somewhat (1)7:19;13:16;24:16;term (5)21:1729:7 10:1 27:23;39:11 18:12,13;21:9;told (14)shower (1)soon (1)stopped (2)27:16;39:22 9:5,23;10:10,13,21;38:14 29:9 10:l l;11:7 test (1)13:8;21:15;25:10,16;shows (1)sorry (9)story (3)34:15 27:21;28:l;29:17;12:25 10:8;12:9;13:22;10:1,16;l1:20 tested (2)30:13;34:24shut(2)19:19;23:24;24:2;strange (1)36:3,5 tomorrow (1)10:10;11:8 39:25;41:16;43:15 21:4 testified (8)38:9shy(1)space (1)strongly (1)8:9;14:20;19:24;took (1)7:24 28:24 16:25 23:14;26:11;33:23;11:20side(3)speak (10)stuff (5)36:19;40:19 town (1)l l:16,25;35:15 6:9;7:2,3,19;8:l;9:15;18:4;27:21;testify (1)6:22sign(5)19:12;25:2;40:10,13;28:10;30:6 6:13 trailer (5)7:19,19;16:3,3,7 43:3 Subdivision (5)testifying (1)l1:14,17,18,19,20signed(5)speaking (2)15:10,15;38:7,9,17 44:16 transcript (1)5:5;7:23;14:9;15:4;16:16 submit (4)testimony (19)7:440:10;43:3 specille (1)4:25;31:15,20;32:4 4:12,21;5:17,23;tremendously(1)significant (1)21:8 submitted (1)6:4,5,6,15,21;14:2,6;38:197:7 speed (1)31:16 17:1,20;19:4;23:8;trespassing (1)signs (2)5:11 subsequently (1)25:23;33:17;40:7;16:317:1;25:17 spell (9)17:7 42:21 truck (2)signup (1)8:ll;14:17,22;20:l;substance (1)Teton (1)11:19,205:13 23:16;26:13;33:25;6:5 14:24 true (2)similar (2)36:21;40:21 suggestion (2)texted (1)17:2;18:56:16;33:11 spelling (1)38:l;39:2 29:7 truth (1)simply (1)5:20 summer (4)thinking (1)5:1724:20 spider (1)21:8,25;34:24;38:3 41:16 try (1)sit (1)10:15 supposed (1)THOMPSON (9)6:236:20 spoke (2)41:14 40:12,16,16,22,22;trying (3)site (1)10:9;l1:5 sure (9)41:1,3,5;42:21 15:20;17:8,811:6 spoken (1)24:21;25:5,11;T-H-O-M-P-S-O-N (1)turn (2)sits (1)10:4 27:20,25;28:3;31:9;40:23 12:18;28:835:23 spots (1)36:5;42:16 though (3)turned (1)situation (4)34:22 swear (1)27:2;29:10;32:18 18:411:12;13:21,21;spring (15)5:16 Thought (3)turning (2)21:25 9:20,24;10:2,3,11,switching (2)9:18;21:23;28:20 18:22;30:5six(2)21,22,23;l1:4,7,15;27:8,20 thoughts(2)twelve (1)21:11,20 17:3,4,7,l l sworn (9)36:1;43:3 34:13slide(1)springtime (2)5:14;8:8;l4:19;threatened(2)two (6)41:25 15:12,13 19:23;23:13;26:10;29:4;30:5 10:18;12:14;l6:5;slow (1)stand (2)33:22;36:18;40:18 threats (1)30:14;34:17;42:37:3 5:14;6:19 system (13)18:24small(2)standard (1)10:11,22;20:19,22;three (9)U6:22;28:14 44:6 24:5;25:15;30:20;4:17;5:8;9:10;13:4;snow (2)start (3)34:21;35:5;37:8;14:8;30:14,17;36:4;unaware (1)11:10;39:24 10:19;30:4;41:6 38:15;39:4,7 41:6 21:15snowbank(1)started (8)systems (2)throughout (1)unbeknownst(1)11:15 9:3;10:18;11:25;17:15;20:21 15:14 9:llsnowmobile(2)12:9;15:13;18:7,22;thrown (1)under (1)11:14,18 26:25 T 18:16 16:20society(1)starting (1)Tim (1)underlying (1)24:22 11:22 talk (3)10:9 4:21softly(1)state (10)5:10;29:25;32:11 times (2)unfamiliar (1)7:2 8:10;14:21;19:25;talked (3)20:23;38:2 15:23SOL(1)21:ll;23:15;26:12;9:22;10:8;32:19 title (3)unfrozen (1)38:15 33:24;36:6,20;40:20 technicians (1)27:24;28:1,3 20:25sold(1)stated (1)11:6 today (12)University (1)
(7)Shotgun -University
ISLAND PARK WATER COMPANY'S FAILURE TO COMPE¥BLIC UTILITIES COMMISSION HEARING -Vol.1
March 29,2023
32:8 Water (110)8:13 23:4;41:3 44:18
unless (1)4:8,13;5:22;7:10;winter (10)
29:21 9:3,5,6,7,8,l0,16,l7,l1:13;15:13;17:6,Z 5
up (46)21;10:4,6,10,22;l1:8,10;26:4,14;37:18;
5:5,11;7:3,19,19;11;12:6,12,12,20;39:22,23;41:19 zero (2)50 (2)
9:24;10:1,5,12;l1:4,13:2,4,14,15;16:20,winterize (1)17:19;35:19 17:16,18
5;14:9;l6:24;18:4,20;21;17:13,25;18:17;33:2 5162 (1)
26:24;27:5,11,14;20:l l,l5,17,19,21,22,wishes (1)1 15:9
28:9,10,11,12,14,15,24,24,25;21:2,12,13,6:13
19,22,23;29:2,7,10;15,18,19,21,24;22:2;wishing (1)1 (2)6
30:8,22;31:8;33:5;24:5,7,13;26:24;27:8;4:25 11:13;37:8
37:11;38:6;40:10,14;28:8,9,12,13,15,19,within (4)10 (1)60s (1)
41:6,20;42:2,7;43:3,6,22;29:21;30:1,5,19,21:3,6,10;42:12 42:10 34:23
22 24;31:1,3;32:19,19,without (2)11 (1)
update(1)21;33:8;34:9,14,15,37:16,19 29:3 7
17:13 16,21;35:3,5,l0,12,witness (20)14 (1)
upper (1)13,15,24;36:5,7,8;7:17;8:8;14:3,19;44:10 70s (1)
16:6 37:16,20;38:2,8,13,19:6,23;22:l l,14;15 (2)34:24
usage (2)13,16;39:4,7,9,11,13,23:10,13;26:2,10;5:10;42:10
30:17;32:19 14,25;41:9,11,21,23;33:18,22;36:13,18;17th (1)
use (2)42:7,9,16,17 37:5;40:8,18;42:25 28:13
30:20;34:24 waterfront (1)work (8)19 (1)
used (2)10:24 31:17;34:9,19,20;41:9
l l:16;18:3 water's (3)'35:4,25;38:14;39:3 1996 (1)
using (1)35:19;36:2;42:5 worked (4)24:4
27:16 way (9)9:14;15:12;27:24;1st (1)
usually (1)13:17,22;17:23;35:1 28:12
8:23 32:12,16;35:ll;37:6,working (3)
Utilities (2)7;40:1 27:24;35:4;41:25 2
4:9;22:13 weather(1)wrecker (1)
9:24 l 1:18 20 (2)V WEDNESDAY (1)write (2)5:10;35:19
4:1 5:9;44:14 2012 (3)
Valley (6)week (1)writing (1)9:3;l1:25;39:4
11:l;15:9;16:4,16;42:12 28:3 2013 (1)
17:5;21:6 weekends (1)written (6)11:25
via (1)33:5 5:l;30:16;31:16,23;2017 (3)
29:4 weeks (2)43:10;44:13 10:6;26:25;30:23
View (6)29:3;42:3 wrong (1)2018 (2)
11:1;15:9;16:4,16;welcome (3)12:21 15:10;27:10
17:5;21:6 23:9;34:ll;36:12 wrote (1)2019 (4)
visiting (1)wells (10)43:13 11:1,9,l0;28:12
24:15 16:4,5,17;17:3,4,2021 (1)
Vollweiler (10)14;20:19;25:2,2;35:2 Y 28:20
10:9,10;33:20;34:1,wet (1)2023 (1)2,5,8,ll;36:ll,12 12:3 yard (3)4:1
V-O-L-L-W-E-I-L-E-R (1)whack (1)28:24;30:25;35:23 21 (1)
34:2 17:7 year (20)44:9
what's (6)9:5,25;12:6,7,l1,12,29 (1)W 16:18;17:17;41:13;13,17,19;20:24;25:7;4:1
43:10,l0,ll 30:22;33:6;35:2;
Wade (2)whatsoever(1)37:17;41:10,15,19;3
8:3,12 18:17 42:1,14
walked (2)Whereupon (1)yearly (1)3:09 (1)
15:24;29:9 44:18 39:12 4:1
warmer (1)whole (1)year-round (2)30 (3)
9:25 5:17 30:20,24 18:10;34:17;35:19
washer (1)wife (1)years (15)3906 (1)
18:9 39:6 9:10;10:18;12:10,14:24
washing (1)Wilcox (10)14;13:4,8,15;17:16,
18:18 8:4,5,12,12,16,20,18;29:24;30:8;34:13,4
watch (1)22,25;9:2;13:25 17,18;36:4
14:5 W-I-L-C-O-X (1)Yep (2)4:01 (1)
(8)unless -70s