20221103Gem State to Staff 54-62_Attachment 56-6_Office Assistant Description.pdf

NWN Water of Idaho
Gem State Water Company LLC
JOB DESCRIPTION

JOB TITLE: OFFICE ASSISTANT STATUS: PT /NON-EXEMPT

DEPARTMENT: WATER REPORT TO: UTILITY MANAGER

DIVISION: UTILITIES SUPERVISES: N/A

JOB SUMMARY: Works with minimal supervision, performing a variety of administrative support functions to
the utilities department.

QUALIFICATIONS

- High school education or equivalent.
- Two years prior experience in a general office setting.
- Must show high degree of office skills, including office procedures and equipment. Proficiency in word
processing/computer skills including Windows, Word, Excel and Outlook. Must be proficient with
keyboarding and 10 key.
- Ability to multitask with continuous interruptions, while maintaining a professional demeanor.
- Possess excellent customer service and communication skills.

JOB DUTIES AND RESPONSIBILITIES

1. General office duties (Answer multi-line phone, customer service, filing, etc.)
2. Record and enter daily payments, prepare batches for bank deposits, scan incoming payment checks for
bank deposit.
3. Assist in creating and dispatching work orders, service, and emergency calls utilizing the UMS Software
system and RAVE alerts.
4. Provide detailed communication with customers regarding their monthly statements.
5. Learn and provide back up for customer billing, A/P, and payroll.
6. Update web site.
7. Assist with maintaining the utility office in a professional and efficient manner.
8. Other miscellaneous office duties as needed.
9. Comply with NWN Water policies, procedures and safety regulations and culture.
10. Comply with NWN Water grooming and uniform policy.
11. This job description in no way states or implies that these are the only duties to be performed by this
employee. He or she will be required to follow any other instructions and to perform any other work-
related duties requested by his or her supervisor.
WORKING CONDITIONS

The working environment is generally a favorable multi-person office with most office staff working at least half
time remotely. Periodically workload can be demanding in order to meet deadlines.

Employee: ___________________________________________________ DATE:______________

Manager: ___________________________________________________DATE: ______________