20221103Gem State to Staff 54-62_Attachment 56-3_Billing Specialist.pdf

NWN Water of Idaho
Gem State Water Company LLC
JOB DESCRIPTION

JOB TITLE: BILLING SPECIALIST STATUS: PT /NON-EXEMPT

DEPARTMENT: WATER REPORT TO: UTILITY MANAGER

DIVISION: UTILITIES SUPERVISES: N/A

JOB SUMMARY: Works with minimal supervision, performing a variety of administrative
support functions to the utilities department.

QUALIFICATIONS

- High school education or equivalent.
- Two years prior experience in a general office setting.
- Must show high degree of office skills, including office procedures and equipment.
Proficiency in word processing/computer skills including Windows, Word, Excel and
Outlook. Must be proficient with keyboarding and 10 key.
- Ability to multitask with continuous interruptions, while maintaining a professional
demeanor.
- Possess excellent customer service and communication skills.

JOB DUTIES AND RESPONSIBILITIES

1. General office duties (Answer multi-line phone, customer service, filing, faxing etc.)
2. Dispatch and record all work orders, service calls and emergency calls.
3. All aspects of monthly water and wastewater billing including daily payment entry and
bank deposits, process all credit card transactions and deposits, track and process
automatic monthly payments.
4. Responsible for the import and export of daily reading from spreadsheets units
containing information for billing.
5. Daily work orders including move in/outs, service calls and prepare and process all
monthly noncompliance notices and disconnects.
6. Input and process New Customer Accounts in the Continental Utility Solutions system.
7. Compile, track and input all New Service Connection applications and inspections
including setting up new accounts.
8. Provide detailed communication with customers regarding their monthly statements.
9. Analyze and participate in the implementation of Public Utility Commission rules and
regulations.
10. Implement billing system changes (Rate increases, new revenue codes etc.).
11. Prepare and process all bad debts for collection on all outstanding accounts and forward
to the proper agencies when needed.
12. Record and enter daily payments, prepare batches for bank deposits, scan incoming
payment checks for bank deposit.
13. Responsible for the daily operation of the utility office.
14. Maintain financial records and provide information to the PUC and other regulatory
agencies.
15. Monitor and help administer safety program and compliance.
16. Provide support for budget reporting.
17. Implement, maintain UMS (Billing and Work Order System) and upgrade as needed.
18. Maintain an open working relationship with contractors, vendors, regulatory agencies,
the public and other departments throughout the company.
19. Write and maintain plans and programs for standard operating procedures.
20. Provide oversight on account receivable.
21. Perform closing assessments work with title companies.
22. Implement and track cross connection program.
23. Manage website updating with outages, notices and monthly sample reports.
24. Other miscellaneous office duties as needed.
25. Comply with NWN Water policies, procedures and safety regulations and culture.
26. Comply with NWN Water grooming and uniform policy.
27. This job description in no way states or implies that these are the only duties to be
performed by this employee. He or she will be required to follow any other instructions
and to perform any other work-related duties requested by his or her supervisor.

WORKING CONDITIONS

The working environment is generally a favorable multi-person office with most office staff
working at least half time remotely. Periodically workload can be demanding to meet deadlines.

Employee:___________________________________________________DATE:_____________

Manager: ___________________________________________________DATE: _____________