20221103Gem State to Staff 54-62_Attachment 56-1_General Manager Job Description.pdf

GENERAL MANAGER
GEM STATE
CLASS TITLE: GENERAL MANAGER
DEFINITION
Under minimal direction, the General Manager manages District operations to provide
customers with a safe and reliable water supply; provides professional and technical staff
support, and assistance to NW Natural; coordinates all District activities with Federal,
State, County, local and private agencies. Performs additional duties as required.
DISTINGUISHING CHARACTERISTICS
Scope of work is highly complex in nature with management responsibility over all units
of the water Companies. Incumbent works from general directives or broadly defined
missions of the organization as a whole. Erroneous decisions or recommendations could
result in failure to achieve critical goals and objectives and may seriously affect the
ability of the organization to meet its overall long-term objectives. Directly supervises
the work of Administrative Staff and Field Staff.
EXAMPLES OF DUTIES
Duties may include, but are not necessarily limited to:
• Plans, directs and coordinates services, activities and operations of all facilities,
equipment and projects;
• Manages the selection, training, and supervision of entire staff;
• Coordinates Water Company activities with all regulatory agencies; ensures
compliance with all state, local, and federal laws;
• Prepares, evaluates, and implements Water Company budget; develops short and long
term financial strategies; prepares Capital Improvement Program;
• Works with Water Company in developing Water Company priorities;
• Implements Water Company policies and directives and communicates them to the
public;
• Serves as the principal spokesperson for the Water Company; represents Water
Company at public and professional functions; oversees public information and public
education program, and coordinates media relations;
• Monitors Water Company infrastructure and rehabilitation; ensures Water Company
records are maintained;
• Develops, implements, and monitors programs/projects for Water Company
newsletter, customer services surveys, benchmarking studies, and disaster recovery;
• Writes, publishes and circulates a customer service survey; works with staff to resolve
customer complaints;
• Develops, monitors, evaluates, and reclaims water possibilities; benchmarks other
agencies on new technologies;
• Secures water supply contracts; serves as principal purchasing agent;
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GENERAL MANAGER
GEM STATE
• Confers with Water Company Counsel and developers;
• Manages contractors and consultants ensuring Water Company standards, policies,
and directives are maintained.
MINIMUM QUALIFICATONS
Any combination of education and experience that would provide the required knowledge
and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Training and Experience:
Bachelor of Science degree in Engineering, Public Administration, Business
Administration or similar discipline. Ten years of experience in a water district or similar
agency. A minimum of five years must be in supervision.
Knowledge of:
• Day-to-day maintenance, operations, structure, and function of water distribution
systems
• Budget development, analysis, and financial strategies
• Long-range planning
• Regulatory and legal requirements of a Water Company
• Coastal zone regulations, particularly with regard to viability of riparian corridors,
aquifers, and associated habitat
• Interrelationship between water and land use decisions
• Technology related to water resource and business management
• Mathematics, science, and chemistry
Ability to:
• Communicate and interact effectively both with diverse individuals and with large
groups of people with conflicting interests
• Plan, organize, schedule, and coordinate activities and set priorities under changing
conditions
• Establish and maintain effective, pleasant and cooperative working relationships with
Board members, employees, officials and the general public
• Supervise, motivate, inspect and evaluate the work of employees and outside
contractors
Skill In:
• Thinking through complex issues and recommending sound alternatives and solutions
• Water resource and conservation management
• Negotiating complicated contracts
• Principles and practices of business management
• Verbal and written communication
• Multitasking
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GENERAL MANAGER
GEM STATE
Licenses/Certificates: Possession of a valid Idaho and Washington State operator's
license with a driving record acceptable to the Water Company
PHYSICAL REQUIREMENTS
Incumbent must be able to function in an office and field environment in work of a
sedentary to moderately active nature, and perform the following, with or without
reasonable accommodation: • Utilize vision, hearing and speech
• Utilize manual and finger dexterity
• Walk on smooth and/or uneven surfaces
• Climb, ladders or steep surfaces
• Stand upright and/or forward flexing
• Twist, turn, bend and reach
• Lift and/or carry 35pounds maximum
• Work in areas subject to exposure to wet, damp surfaces; dusts, mists, fumes and high
levels of noise; a variety of weather conditions; extremes of heat or cold
• Wear personal protective equipment
This job specification should not be construed to imply that these requirements are the
exclusive standards of the position. Not all duties are necessarily performed by each
incumbent.
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