20070716DIA to Staff 1-13.pdf

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July 6, 2007
Response: First Production Request of the Commission Staff
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From: Diamond Bar Estates Water Co
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Request No: 1 calls are handled pleasant and passed to the person who can best the
call.
Request No: 2 The company handles calls as efficiently as possible over the phone.
there is a concern on location the water master will meet with the customer and handle
the situation according to the company s responsibility.
Request No: 3 The year 2006 there were no complaints received by the company in the
topics of high bill, disconnections, or water quality.
Request No: 4 2006 there were zero non-pay disconnections.
Request No: 5 There are two phone numbers to contact for after hour outages
687 9000 and 772 5060
Request No: 6 The following affiliated businesses operating out of the company's office:
Avondale Construction Inc, Bar Circle S' Water Co and lake View Hills Sales
Request No: 7 No deposits were collected from customers in 2006
Request No: No NSF fees were collected from customers in 2006. The company does
not usually collect NSF fees. If a regular offender, yes. However, we have not
experienced such in all the years of the water business.
Request No: 9 the company does not charge customer a late payment fee or interest on
past due amounts.
Request No: 10
Income Categories
Monthly rates: $21.00 per 7500 gals 7501 and up .45 cents per 1000 gals
43 customers
Hookup fees: Irrigation hookup fee $500.00 non-recurring charge
Hookup fees: Boekel Estates 14 hookups $200.00 ea with 13 remaining
Also reference Diamond Bar Estates Water Co rate case application
Operation Results Exhibits 2
Expenditure Categories
Reference Diamond Bar Estates Water Co rate case application Page 9.
Operation Results Exhibit 2
Diamond Bar Estates Water Co
CASE No DIA-07-
First Production Request of Commission Staff
Request No 11 and Request No 12
2005 Water Production and Consumption
Month Wat~r Production Water Consumption No. Customers
NOTE: From November 2004 through February 1 2005 no readings
March 969600 812700
April 244300 245050
May 303800 293560
June 1278400 1160830
July 1673200 1647640
August 3101000 3095450
September 4608000 4195380
October 2259500 2515810
November no reading no reading
December no reading no reading
2006 Water Production and Consumption
January no reading no reading
February no reading no reading
March no reading no reading
April 1555200 1448340
May 289900 365030
June 1858200 1679980
July 6377000 2134960
August 5347700 4737590
September 6224800 6025710
October 3051120 2961310
November no reading 553900
December no reading no reading
Request No 13
2004 2005 2006 2007
January 914 773 651 1068
February 609 849 819 672
March 1066 814 848 1087
April 981 1273 692 991
May 730 1089 1035 523
June 959 1613 1403 2326
July 2091 511 511
August 1624 2353 3137
September 2110 2580 2878
October 1528 2296 2540
November 1260 829 1189
December 940 1075 1008