20061030AWS response ON 30155.pdf

Algoma Water CompanyO. Box 751 2006 OCT 30 PM 2: 29SandpointID 83864
Emergencies: Deal Pump & Electric (208) 263-91~~Tid9Ni.r~'
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Billing: Joan Brittain [phone] '...-..1 Unri"j \) IUh
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October 25, 2006
Cecelia A. Gassner
Deputy Attorney General
Idaho Public Utilities Commission
O. Box 83720
Boise, ID 83720-0074
Subject: Case No. AWS-06-
Order No. 30155
Dear Ms. Gassner:
In response to your Order No. 30155, I am enclosing copies of the revised following documents:
1. Summary of Rules and Regulations2. Initial Notice of disconnect3. Final Notice of disconnect4. Invoice showing due date and phone numbers for billing questions and emergencies.5. Statement showing balances and checks received for credit.
6. Customer Notice that went out on May 10 with a copy of a sample letter to be used as a guide-
never received any notice indicating that the IPUC address was not correct as sent.
If you have any questions, please call me at [phone].
9=-~
Joan Brittain
Bookkeeper
Algoma Water Company
O. Box 751
Sandpoint ID 83864
Emergencies: Deal Pump & Electric [phone]
Billing: Joan Brittain [phone]
SUMMARY OF RULES AND REGULATIONS OF THE IDAHO PUBLIC UTILITIES
COMMISSION GOVERNING RELATIONS FOR CUSTOMERS OF SMALL WATER
COMPANIES.
Algoma Water Company may disconnect water to a customer with adequate notice for the following
reasons:
1. Non payment of past bills. Bills are considered past due 15 days after billing date on
mailing label.2. Failure to abide by the terms of a payment arrangement or presentation of a non-
sufficient funds check for a payment arrangement.3. If a customer misrepresents his/her identity to obtain service.4. Violation of any other rules of the utility on file with the IPUC.5. Non-sufficient funds check presented personally in order to forestall disconnection.
Termination without prior notice can occur if:
1. An emergency situation exists which endangers life, physical safety or personal
property.
2. Algoma Water Company attempted to contact a customer twenty four hours prior to
disconnection and was unable to reach the customer.3. Service is obtained, diverted or used without authorization or knowledge of the utility.
PAYMENT ARRANGEMENTS CAN BE MADE BY CONTACTING JOAN BRITTAIN AT (208)
263-8946.
If a medical emergency exists or there is someone in the household who is seriously ill, disconnection
can be postponed 30 days if Algoma Water Company is presented with a certificate signed by a
licensed physician. After the 30 days are up, however, payment arrangements must be made or the
past due bill must be paid in full. Algoma Water Company can collect a deposit if at any time we
believe that a customer is a credit risk or a risk to property exists.
If you have a complaint concerning any billing or policies of Algoma Water Company, please contact
Joan Brittain at [phone]. We will investigate and try to resolve the conflict. However, if you
are still dissatisfied you may contact the Idaho Public Utilities Commission at: IPUC, Post Office
Box 83720, Boise,ID 83720-0074 or call 1-800-432-0369.
Our current rates are Residential: $17.69 per month; Commercial: $28.15 per month. There will be
a reconnection fee of $25 if service is terminated. Also, a deposit equal to two monthly payments will
be required to restore service.
Algoma Water Company
O. Box 751
Sandpoint, ID 83864
Emergencies: Deal Pump & Electric - [phone]
Billing: Joan Brittain - [phone]
INITIAL NOTICE
June 4, 2006
Customer
Street
Sagle, ID 83860
Dear:
Our records show that your account is more than 6 months past due. If we do not receive full payment of
$327.78 by the end of7 days from this letter, we will have to terminate water service. These rules are
prescribed by the Idaho Public Utilities Commission.
Algoma Water Company will delay termination of service to a residential customer for 30 days due to
medical conditions. A medical certificate from a licensed physician or public health official will be
accepted. It must state the termination of water will aggravate the existing condition or create a medical
emergency. This certificate must be signed by the person diagnosing the medical condition.
If you disagree with the termination, you may file a complaint with our office in writing and request a
meeting. The company will review your complaint and send you written results. If you are not satisfied
you may ask the Idaho Public Utilities Commission to review the matter. The address is IPUC Consumer
Assistance, P.O. Box 83720-0074 or call 1-800-432-0369. Service will not be disconnected while the
dispute is under review by either Algoma Water or the IPUC.
ALGOMA WATER IS WILLING TO MAKE PAYMENT ARRANGEMENTS TO HELP ANY
CUSTOMER HAVING PROBLEMS PAYING THEIR WATER BILL. HOWEVER, THE
CUSTOMER WILL HAVE TO MAKE PAYMENT ARRANGEMENTS PRIOR TO THE
TERMINATION DATE ON THIS LETTER.
If service is terminated there will be a reconnection fee of $25.
Thank you for your prompt attention to this matter.
Paul Greenwood, Owner
Algoma Water Company and
Northern Utilities Sewer
Algoma Water Company
O. Box 751
Sandpoint, ID 83864
Emergencies: Deal Pump & Electric - [phone]
Billing: Joan Brittain - [phone]
FINAL NOTICE
June 22, 2006
Customer
Street
Sagle, ill 83860
Dear:
We are sorry, but unless we hear from you by noon Friday, July 7 2006, your water service will
be terminated without further notice for nonpayment of your water bill..
Please call Joan Brittain at [phone] immediately regarding your delinquent bill of
$364.82. PAYMENT ARRANGEMENTS CAN BE MADE BY CONTACTING JOAN.
In the past we have tried to work with you regarding payments, but you have not followed
through. However, once water service is terminated, payment will be collected in full.
Please be advised that termination of service will be postponed for only 30 days after receipt of
the following:
1. A certificate by a licensed physician or public health official which states that termination
of service will aggravate an existing medical condition. You must make payment
arrangements prior to the expiration of the postponement.
2. An informal or formal complaint concerning this action may be filed with the Idaho
Public Utilities Commission, P.O. Box 83720, Boise, ill 83720, phone number 1-800-
432-0369.
Thank you
Paul Greenwood, Owner
Algoma Water Company and
Northern Utilities Sewer
Algoma Water Service
O. Box 751
Sandpoint, ID 83864
Bill To
Sag1e, ID 83860
Date
10/1/2006
Invoice
Invoice #
334
Terms Due Date
---
Net 15 10/16/2006 I
Item Description Rate Amount
Residential Monthly water service 17.17.
~~able to Algoma Watef~ove address.etal $17.
Bill;", Q"ffitm"" 10.n B,;tta;n [phone]
Emergencies: Deal Pump & Electric [phone]
"'--."---- ----.-------.--.--
Algoma Water Service
O. Box 751
Sandpoint, ID 83864
To:
Sagle 1D 83860
-------.......
..m.
_.
Billing Questions: Joan Brittian [phone]
FE Emergencies: Deal Pump & Ele
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~~~~~- 263-
-....-.........
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Date
12/31/2005
02/15/2006
03/0 I /2006
03/11/2006
04/0 I /2006
05/01/2006
OS/21/2006
OS/21/2006
06/01/2006
07/01/2006
08/01/2006
09/0 I /2006
10/0 1/2006
CURRENT
Transaction
Balance forward
INV Due 02/15/2006.
Opening balance
--- Opening balance $78.
INV #15. Due 03/01/2006.
--- Residential $17.
PMT#MO.
INV #65. Due 04/01/2006.
--- Residential $17.
INV #92. Due 05/01/2006.
--- Residential $17.
PMT #MO. Paid for No. Utilities
CHK#1371.
INV #123. Due 06/01/2006.
--- Residential $17.
INV #152. Due 07/01/2006.
--- Residential $17.
INV # 179. Due 08/0 I /2006.
--- Residential $17.
INV #206. Due 09/01/2006.
--- Residential $ I 7.
INV #324. Due 10/16/2006.
--- Residential $17.
30 DAYS PAST
DUE
31-60 DAYS PAST
DUE
61-90 DAYS PAST
DUE
17.
Amount Due
$87.
Amount
78.
17.
43.
17.
17.
303.
215.
17.
17.
17.
17.
17.
OVER 90 DAYS
PAST DUE
70.
Statement
Date
10/1 /2006
Amount Enc.
Balance
78.
95.
52.
70.
87.
215.
17.
35.
52.
70.36
87.
Amount Due
$87.
Customer Notice
Dear Customer of Algoma Water
An application has been filed with the Idaho Public Utilities Commission (IPUC) for
approval of a sale of the Algoma Water Company to Mr. Paul Greenwood. Mr.
Greenwood intends to retain local qualified and licensed professionals to operate and
maintain the water system. There are no plans to change the water rates you pay, this is
simply a change of ownership application.
The Application is on file with the Idaho Public Utilities Commission. You may read the
application on the IPUC Web Site (puc.state.id.us). A copy is available for your review
at the office of: Joan Brittain, make arrangements at: 208-263-8946
Should you wish to make comments to the IPUC regarding this application you may do
so on line at the Commission s web site or write to them at:
----..------..----
-----rd~hO Public Utilities co i~~ion-O. Box 83704
Boise, Idaho 83704-0074
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Sincerely,
Algoma Water Co.
G, ~ ~ !..JJ..i,d ;ftJ(! ~At~~ ~~-dd
/A).g4 Ytd de (!gw t(~
Algoma Water Company
O. Box 751
Sandpoint, ID 83864
Emergencies: [phone]
CUSTOMER NOTICE
May , 2006
Dear Customer of Algoma Water:
An application has been filed with the Idaho Public Utilities Commission (IPUC) for
approval of a sale of the Algoma Water Company to Mr. Paul Greenwood. Mr.
Greenwood intends to retain local qualified and licensed professionals to operate and
maintain the water system.
The application is on file with the Idaho Public Utilities Commission. ma read theapplication IPUC Web Site (puc.state.id.us). r X copy is available for your review
e office of Joan Brittam, ma e arrangements by calling her at [phone].
Should you wish to make comments to the IPUC regarding this application you may do
so on line at the Commission s web site or write to them at:
----
~daho Public.UtilIties comm
:;~~
O. Box 83704
Boise, ID 83704-0074
_...._..._.._.......--.....
Sincerely,
Algoma Water Company
--.......-.-.-