Sprint change reg info 10-30-17.pdf

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P.O.Box169014 TlüTIESCOMMISSION
Irving,TX 75016
October 25,2017
Idaho Public Utilities Commission
P.O.Box 83720
Boise,ID 83720-0074
Dear RegulatoryAgency:
Effective November 1st,Sprint Executive &RegulatoryServices departmentwill be changing
our toll-free number.Please note that the contact information that your office has used to
refer customer complaints to our office remains the same other than our phone number.To
recap,please direct customer complaints regarding Sprint Wireless,Sprint Long Distance,
Boost Mobile,Virgin Mobile USA,and Assurance Wireless to our attention using any of thefollowingmethods:
E-mail [e-mail]
Phone toll-free -1-844-282-8211
Fax -1-866-347-8988
Written correspondence -
Sprint Executive &RegulatoryServices
P.O.Box 169014Irving,TX 75016
Our office is also aware that there are some Commission Offices that prefer to address
customer complaints directly with Sprint state regulatory personnel.Please be assured
that whatever manner you choose to contact us with our customers'concerns,we will doeverythingwecantoaddressthoseconcernsasquicklyandcompletelyaspossible.
If you have any questions or would like to speak with me directly,you can contact me at(817)215-3020.I am available Monday through Friday between 7 am and 4 pm,Central
Time.
Sprint Executive &RegulatoryServices is committed to cooperating with your office to
resolve our customer complaints and inquiries.
Sincerely,
Lincoln Korfanty
Executive Services Manager