HomeMy WebLinkAbout20100624Request for Extension.pdfR
COMMUNiCATIONS
20in JUN 22 AM 8: 34
filed via Electronic Submission
Idaho Public Utilties Commission
P 0 80x 83720
Boise, 10 83720-0074 Sl2l----- 60-Q (
Attn: Jean Jewell, Secretary
Re: Universal Service Fund; Case No. GNR.T-09.0S
Honorable Commissioners:
Please accept this request for Commission approval of the date
Company, Inc. dba Silver Star Communications may file Its revised tariff to
30951.
In discussions with Commission Staff, an implementation date of July 1, 2010 was advanced; howev~r,
Silver Star is in the middle of a complete system conversion which is scheduled to be substantially complete onJuly 1.
Once deployed the system wil create internal and external efficiencies, allowlng$ilv~rStaremployees
to deliver proactive solutions and services to customers. The system is a fully integrated telecom system that
combines all major business functions into a single, easy.to-use interface. for example: theextent of hand.entered billing errors wil be eliminated, since the system data programmed with pre-determined selections
and the available products and services are automatically populated based on serving area andothercnteria;
and, technicians out In the field wil be able to download service orders and trouble tickets to theiron.ooard
laptops and then sync the orders immediately after completing the work.
This conversion mayor may not disrupt customer biling notices and in an effort to create as Iìttle
disruption and confusion as possible, Silver Star deems it in the best interest of its customers to implement the
cost increase required by Order No. 30951 on September 1, 2010. Affected customers wil be notified via
inserts to their July and August biling statements.
Thank you for your consideration of this request. Questions or concerns regarding this request may be
directed to me at the number below or to Ron McCue at 307-883-6670.
Michelle Motzkus
legal & Regulatory Administrator
307-883-6690
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