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Home My WebLink About20101028QWE to Integra 26-78.pdfINTERVENOR: REQUEST NO: Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-026 INTEGRA TELECOM 026 iuiu OC1 28 l\M \0: 03 (Williams Direct, p. 16-17) Please identify the one percent of benchmark measures that failed the standard and generated over $17, 000 in payments in 2009. RESPONSE: RESPONSE: Please see Attachment 1-026 in response to this Information Request. Respondent: Michael G. Williams IDAHO CASE NO. QWE-T-08-04 ATIACHMENT 1-026 TO QWEST RESPONSE TO IR 1-026 PID grolJp PIDcode Data 2009 BI BI-1B T1 payments T2 payments $0 BI-3A T1 payments $160 T2 payments $0 BI-3B T1 payments T2 payments $0 BI-4B T1 payments T2 payments $0 GA GA-1 T1 payments T2 payments $10,000 GA-3 T1 payments T2 payments $0 GA-4 T1 payments T2 payments $0 GA-6 T1 payments T2 payments $1,000 GA-7 T1 payments T2 payments $0 MR MR-11B T1 payments T2 payments $0 NI NI-1A T1 payments T2 payments $0 NI-1B T1 payments T2 payments $0 OP OP-13A T1 payments T2 payments $0 OP-17A T1 payments T2 payments $0 OP-3 T1 payments $1,050 T2 payments $0 OP-4 T1 payments $355 T2 payments $0 OP-5B T1 payments T2 payments $0 OP-8 T1 payments T2 payments $0 OP-8C T1 payments T2 payments $0 PO PO-1A T1 payments T2 payments $0 PO-20 T1 payments -- T2 payments $0 PO-3A-1 T1 payments T2 payments $0 PO-3C T1 payments T2 payments $0 IDAHO CASE NO. QWE-T-08-04 ATIACHMENT 1-026 TO QWEST RESPONSE TO IR 1-026 PO-5A-1 T1 payments $25 T2 payments $0 PO-5B-1 T1 payments T2 payments $0 PO-5C T1 payments T2 payments $0 PO-5D T1 payments T2 payments $0 PO-6A T1 payments $4,522 T2 payments $0 PO-16 T1 payments T2 payments $0 CP CP-2C T1 payments T2 payments $0 CP-3 T1 payments T2 payments $0 CP-4 T1 payments T2 payments $0 CP-1A T1 payments T2 payments $0 CP-1B T1 payments T2 payments $0 Total T1 payments $6,112 TotalT2 payments $11,000 Grand Total $17,112 INTERVENOR:INTEGRA TELECOM REQUEST NO:027 Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-027 (Williams Direct, p. 17) Does Mr. Williams understand the concept of Type 1 and Type 2 errors? If so, please explain the difference. RESPONSE: Yes. A Type 1 error is the statistical test sample supports a conclusion value is correctly stated (i. e. ,accepted) . probability in hypothesis testing that the that a value is misstated when, in fact, the rejecting something that should have been It's companion, the Type 2 error is the statistical probability testing that the test sample supports a conclusion that a value stated when, in fact, the value is misstated (i.e., accepting should have been rej ected) . in hypothesis is correctly something that Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-028 INTERVENOR:INTEGRA TELECOM REQUEST NO:028 (Williams Direct, p. 17-18) Is Mr. Williams' testimony on pages 17 and 18 discussing Type 1 or Type 2 statistical errors? Does Mr. Williams' testimony discuss Type 2 statistical errors? RESPONSE: The "95 percent" confidence level described on pages 17 and 18 of Mr. Williams' testimony refers specifically to Type 1 error. Mr. Williams' testimony does not explicitly address Type 2 error, which also exists in any statistical analysis but is not addressed in the current QPAP or in the proposed QPAP II. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-OS-04 INTEGRA TELECOM 1-029 INTERVENOR:INTEGRA TELECOM REQUEST NO:029 (Williams Direct, p. 20) Please provide all documentation and work papers that supports the statement that the cost to maintain the measurement and monitoring of PIDs is over $1 million dollars a year. RESPONSE: Please see CONFIDENTIAL Attachment 1-029 to Qwest' s Response to this Information Request. Idaho CASE NO. QWE-T-OS-04 INTEGRA TELECOM 1-030 INTERVENOR:INTEGRA TELECOM REQUEST NO:030 (Williams Direct, p. 20) Please provide an estimate of the amount of expense of maintaining and monitoring the PIDsthat would be avoided if Idaho were to adopt Qwest's "QPAPII" proposal. RESPONSE: The savings from a single state would not be significant. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-OS-04 INTEGRA TELECOM 1-031 INTERVENOR:INTEGRA TELECOM REQUEST NO:031 (Williams Direct, p. 25) Please provide all work papers and calculations used to determine the "superior" benchmark standards contained in QPAP II. RESPONSE: Please see responses to Information Requests 1-024 and 1-025. Respondent: Michael G. Williams Idaho, CASE NO. QWE-T-OS-04 INTEGRA TELECOM 1-032 INTERVENOR:INTEGRA TELECOM REQUEST NO:032 (Williams Direct, pp. 27-2S) Please explain the differences between the Idaho PAP and "QPAP II" for each section identified in Table 2 of Mr. Williams' direct testimony. RESPONSE: Please see Attachment 1-032 to this Information RequesL. Idaho CASE NO. QWE-T-OS-04 INTEGRA TELECOM 1-033 INTERVENOR:INTEGRA TELECOM REQUEST NO:033 (Williams Direct, pp. 2S-29) Please provide a redlined copy of the changes in the PIDs Qwest is proposing as a part of "QPAP II" as summarized in Table 3 of Mr. Williams' direct testimony. RESPONSE: Please see Attachment 1-033 to this Information Request. Respondent: Michael G. Williams I (Type text)IDAHO CASE NO. QWE-T-08-04 ATIACHMENT 1-033 TO QWEST RESPONSE TO IR1-033 Q\IVESlS SERVICEATTACHMENT 1: QPAP II PERFORMANCE INDICATOR DEFINITIONS (PIDS) Table of Contents TABLE OF CONTENTS ........................................................................................................1 ELECTRONIC GATEWAY AVAILABILITY.........................................................................13 GA-1- Gateway Availability -IMA-GUI .......................................................................................................................... 13 GA 2 Gatewav Availabiity IMA EDI ........................................................................................................................... 2 GA-3 - Gateway Availability - EB-TA............................................................................................................................... ~4 GA-4 - System Availability - EXACT................................................................................................................................., ~ GA-6 - Gateway Availability - GUI-:Repair .................................................................................................................. ,26 GA 7 Timely Outage Resolution following Software ReleasesGA-8 Gateway Availability IMA-XML........................7 PRE-ORDER/ORDER ........................................................................................................... 8 PO 1 PRE ORDER/ORDER RESPONSE TIMES ...............................................ll+ PO-2 - Electronic Flow-through ........................................................................................................................................ 8 PO-3 - LSR Rejection Notice Interval............................................................................................................................. 149 PO-4 - LSRs Rejected .. ................. ............................................. .... ................. .............................................................. 15:i PO-5 - Firm Order Confirmations (FOCs) On Time...................................................................................................... 16H PO-6 - Work Completion Notification Timeliness....................................................................................................... 22-1 PO-7 - Billing Completion Notification Timeliness...................................................................................................... 2~ PO-8 - Jeopardy Notice Interval.................................................................................................................................. 26! PO-9 - Timely Jeopardy Notices ... ............. ............... ........................................... ........................................................ 27H- PO 15 Number of Due Date Cl:anges per Order ...................................................................................................... 28~ PO 16 Timely Release Notifieations................................................................................................................3OB PO 19 StaAd AloAe Test EnvironmeAt (SATE) I\ceuracy .......................................................................................... 33~ PO-20 (E)(paAded) Manual Service Order Accuracy ............................:.................................................................... 2848 ORDERING AND PROVISIONING ................................................................................. 42~ OP-2 - Calls Answered within Twenty Seconds - Interconnect Provisioning Center .................................................. 42~ OP-3 -Installation Commitments Met........................................................................................................................ 4~ OP-4 -Installation Interval.................................. ........................................................................................................ 45~ OP-5 - New Service Quality ......................................................................................................................................... 5~ OP-6 - Delayed Days ......... ........................................... ............... ................................................................................ 56~ OP-7 - Coordinated "Hot Cut" Interval- Unbundled Loop..................................................................................;...... 603 OP-8 - Number Portability Timeliness ........................................................................................................................ 6135 OP-13 - Coordinated Cuts On Time - Unbundled Loop .............................................................................................. 6236 OP 15 IAterval for Pending Orders Delayed Past Due Date........OP-13 Coordinated Cuts On Time Unbundled Loop (continued) .................................................................................................................................................................. 643 OP-17 - Timeliness of Disconnects associated with LNP Orders................................................................................. 6838 MAINTENANCE AND REPAIR ....................................................................................... 7039 MR-2 - Calls Answered within 20 Seconds - Interconnect Repair Center .................................................................. 703 MR-3l, - Out-:of-:Service Troubles Cleared within Specified Intervals (24 or 4 Hours1............................................. 7149 MR-4 - A#Service-Affecting Troubles Cleared within 48 hours................................................................................... 73~ MR 5 All Troubles Cleared witl:in 4 hours.......................................................................................................... 7763 MR-6 - Mean Time to Restore .................................................................................................................................... 754c MR-7 - Repair Repeat Report Rate ...................................................................................,......................................... 834; MR-8 - Trouble Rate ................................................................................................................................................... 884 MR 9 Repair Appointments Met ..................c...........................................................................................................92+4 MR-lO - Customer and Non-Qwest Related Trouble Reports .................................................................................... 9149 MR-ll- LNP Trouble Reports Cleared within Specified Timeframes- ........................................................................ 9&W Attachment 1 l p. 1 of 68 BILLING ;......................................................................................................................... 99M BI-1- Time to Provide Recorded Usage Records ........................................................................................................ 995 BI 2 Invoices Delivered witl:iA 10 00'15........................................................................................~.......................... 1008 BI~3 - Biling Accuracy - Adjustments for Errors ........................................................................................................ 101~ BI 4 Billing Completeness ....................................................................................................................................... 102~ DATABJ\SE UPDATES.................................................................................................1038 DB 1 Time to Update Databases .......................................................................................................................... 103&3 DB 2 Accurate Database Updates ...............................................................~.......................................................... iOS&! DIRECTORY ASSiSTANCE..........................................................................................1068 DA 1: Speed of Answer Directory Assistance ..................................................................................................... 10686 OPERAOR SER',lICES ...............................................................................................1078+ os 1 Speed of An5'..er Operator Sep..ices............................................:............................................................... 1078+ NETWORK PERFORMANCE .................................................................... ..... .............. 102S3 NI-1- Trunk Blocking................................................................................................................................................. 108£ NP 1 NXX Code I\cti'lotíon ...................................................................................................................................... 1109 COLLOCATION ............................................................................................................ 1105& CP-1- Collocation Completion Interval..................................................................................................................... 113.§ CP-2 - Collocations Completed within Scheduled Intervals...................................................................................... 115;. CP-3 - Collocation Feasibility Study Interval............................................................................................................. 117-5 CP-4 - Collocation Feasibility Study Commitments Met ........................................................................................... 119W DEFINITION OF TERMS ............................................................................................... 120M GLOSSARY OF ACRONYMS .................... ................ ...................................... .............. 124& APPENDIX A.................................................................................................................1266 fEATURE DETAIL ...................................................................................................... 126i I (Nlest Idaho SGATTl:ird Rev¡sioA, Eigl:tl: AmeAded E)(l:ibitB Jl:Ae 26, 2007 PaBeAttachment 1, p. 2 (Type text)IDAHO CASE NO. QWE-T-08-04 ATIACHMENT 1-033 TO QWEST RESPONSE TO IR1-033 ~ ELECTRONIC GATEWAY AVAILABILITY GA-1 - Gateway Availabilty -IMA-GUI Purpose: Evaluates the quality of CLEC accessto theIMA-GUI electronic gateway and one associated system, focusing on the extent they ar, Description: GA-1A:Measures the availability of the IMA-GUI (Interconnect Mediated Access-Graphical User Interface), and reports the perCE IMA-GUI interface is available for view and/or input. 1.SCReòuled Up Time l:otJrs for preore!er, order,ariò pro'visioriing transactions are bases ori the ctJrrentl., pi:blishee! ROI website: I:ttp :/lwww .q"vest. com/'..I:olesa Ie/em p/ossM oll rs .I:tm I, GA-1D:-_Measures the availabilty of the SIA system, which facilitates access for the IMA-GUI interface and the IMA-HXML interf¡ of scheduled time the SIA system is available. Scheduled availabilty times will be no less than the same hours as listed fo.Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time..Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time. I .Scheduled Up Time hours for preorder, order, and provisioning transactions are based on the currently published hours of aVe http:Uwww.gwest.com/wholesale/cmp/ossHours.html..Scheduled Down Time is time identified and communicated that the interface is not available due to maintenance and/or upg Time for routine maintenance and/or upgrade work wil be provided no less than 48 hours in advance. I *'An outage is a critical or serious loss of functionality, attributable to the specified gateway or component (Le., IMA-GUI, SIA), ; customers. An outage is determined by Qwest technicians through the use of verifiable data, collected from the affected cust I management systems.. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide leveL. Results will be reported as follows: I .GA-1A- _IMA Graphical User Interface Gateway .GA-1D- SIA system Formula: ((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) + (Number of Hours and Minutes of S( Period)) x 100 Exclusions: None I PI'9SYEtServices and Elements Reporting: None Standard:99.25 percent ,i\lJaila~mt't¡Notes: Available Attachment 1, p. l' of 68 I (Type text)IDAHO CASE NO. QWE-T-08-04 ATIACHMENT 1-033 TO QWEST RESPONSE TO IR1-033 GA.2 Gateway A'iailabilty IMA EDI Pi:r¡:ese¡ Evaluates the quality of CHiC ascess to the IMA EDI electroAic gateway, focusing on the CliteAt the gateway is actually available to GLEGs. QeSGrilitiElRi Measures tl:e availabilty of IMA EDI (interconnect Mediated Access ElectroAic Data interchange) iAterface and reports the percentage of 5cl:eduled availability time tl:e IMA m! Interfase is available for ..'ie.... and/or input,All times during whicl: tl:e interfase is scheduled to be operating during the reporting pcrioE! are measured..Scl:eduled Up Time hours for IMA mi based on the currently published I:ours of availability found on the following website: I:ttp:Hw..w.qwest.com/wholesale/smp/ossHours.html. Time Gateway is Available to GlEGs is equal to Scl:eduled Availability Time mimis Outage Til1e. .Scl:eduled A',;ailability Time is equal to Scheduled Up Til1e minus Scheduled Down Time..Scheduled DownTime is time identified aAd communicated tl:at tl:e interface is not a'.'ailable due to maintenaAce and/or upgrade '..orle NotificatioA of Scl:eduled Down Time for routine maintenance and/or ul3grade ...ork wil be wovided no less tl:aA 48 hours in advance. .An outage is a critical or serious loss of functionality, attributable to tl:e specified gateway or component (i.e., IMA EDI), affectiAg Qwests ability to serve its customers.Ari outage is determined ay Qluest technicians tl:rougl: the use of verifiable data, collected from tl:e affected customer(s) and/or from medianized eveAt maAagemeAt svstems. I Reporting Peries; One montl:URit of Meas..re¡ PerccRt I Reli0rting (;empari5eRS¡ GlEG aggregate Qi5aggregatioFi ReliertiRg; Region ...iåe leveLfC(See GA lD for reporting of SIA system availability,) Fermi:lai ((Number of Hours and Minutes Gatewav is Available to GLEGs During Reporting Period),¡Number of Hours and Minutes of Scl:eduled AvailabilityTime During Reporting PeriodJ ) )( 100 EiM61a.siensi None Preål:Gt Repertingi !\ORe itanElars¡99.25 perceAt .öMailal.ilt't'¡~ Availaale , At tachment i l p. 2 of 68 (Type text)IDAHO CASE NO. QWE-T-08-04 ATIACHMENT 1-033 TO QWEST RESPONSE TO IR1-033 GA-3 - Gateway Availabilty - EB-TA Purpose: Evaluates the quality of CLEC access to the EB-TA interface, focusing on the extent the gateway is actually available to CLECs. Description: Measures the availabilty of EB-TA (Electronic Bonding - Trouble Administration) interface and reports the percentage of schedule available..Scheduled Up Time hours are based on the currently published hours of availability found on the following website: I I:ttp Hww'#. qwest.co rn/'vl:o I esal e/cm plossH OHfS. htm I http:/www.gwest.com/wholesale/cmp/ossHours.html ..Time Gateway is Available to CLECs is equal to Scheduled Availability Time minus Outage Time..Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time..Scheduled Down Time is time identified and communicated that the interface is not available due to maintenance and/or upg Down Time for routine maintenance and/or upgrade work will be provided no less than 48 hours in advance..An outage is a critical or serious loss of functionality, attributable to the specified gateway or component (Le., EB-TA), affectin An outage is determined by Qwest technicians through the use of verifiable data, collected from the affected customer(s) and management systems. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide leveL. Formula: ((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) -; (Number of Hours and Minutes of Schec Period)) x 100 Exclusions: None I Pr9£h,l6tServices and Elements Reporting: None Standard:99.25 percent J)/Jailaliiit'ý:. Notes: Available Attachment i ( p. 3 of 68 (Type text)IDAHO CASE NO. QWE-T-08-04 ATIACHMENT 1-033 TO QWEST RESPONSE TO IR1-033 GA.4 - System Availabilty - EXACT Purpose: Evaluates the quality of CLEC batch access to the EXACT electronic access service request system, focusing on the extent the systei Description: Measures the availability of EXACT system and reports the percentage of scheduled availability time the EXACT system is available.Scheduled Up Time hours are based on the currently published hours of availability found on the following website: http://www.qwest.com/wholesale/cmp/ossHours.html..Time System is Available to CLECs is equal to Scheduled Availability Time minus Outage Time..Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time..Scheduled Down Time is time identified and communicated that the system is not available due to maintenance and/or upgra Down Time for routine maintenance and/or upgrade work will be provided no less than 48 hours in advance..An outage is a critical or serious loss of functionality, attributable to the specified gateway or component (i.e., EXACT), affectir An outage is determined by Qwest technicians through the use of verifiable data, collected from the affected customer(s) and management systems. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate results Disaggregation Reporting: Region-wide leveL. Formula: ((Number of Hours and Minutes EXACT is Available to CLECs During Reporting Period) + (Number of Hours and Minutes of Schedul x 100 Exclusions: None I PFfJEh"GtServices and Elements Reporting: None Standard:99.25 persent Diagnostic .Ar¿1ai!a~ilt't.:Notes: A\iailable Attachment 1, p. 4 of 68 I (Type text)IDAHO CASE NO. QWE-T-08-04 ATIACHMENT 1-033 TO QWEST RESPONSE TO IR1-033 GA-6- Gateway Availabilty - GUI--Repair Purpose: Evaluates the quality of CLEC access to the GUI Repair electronic gateway, focusing on the extent the gateway is actually available Description: Measures the availability of the GUI (Graphical User Interface) repair electronic interface and reports the percentage of scheduled available for view and/or input. All times during which the interface is scheduled to be operating during the reporting period are r.Scheduled Up Time" hours are based on the currently published hours of availability found on the following website: I I:ttp ;Nv""..... qwest.co m/wl: 01 esa I e/cm p/ossH 0 u rS.l:tm i http://www.gwest.com/wholesale/emp/ossHours,html ..Time Gateway is Available to CLECs is eqúal to Scheduled Availability Time minus Outage Time..Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time..Scheduled Down Time is time identified and communicated that the interface is not available due to maintenance and/or upg Down Time for routine maintenance and/or upgrade work wil be provided no less than 48 hours in advance. .An outage is a critical or serious loss of functionality, attributable to the specified gateway or component (i.e., GUI-Repair), afl customers. An outage is determined by Qwest technicians through the use of verifiable data, collected from the affected cust management systems.~, Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Region-wide leveL. results Formula: I (Number of Hours and Minutes Gateway is Available to CLECsDuring Reporting Period + Number of Hours and Minutes of -Schedu Period) x 100 . Exclusions: None I PreEll:EitServices and Elements Reporting: None Standard:99.25 percent .Anailalailit).i Notes: Available Attachment i ( p. 5 of 68 (Type text)IDAHO CASE NO. QWE-T-08-04 ATIACHMENT 1-033 TO QWEST RESPONSE TO IR1-033 GA 7 Timely Outage Resolution follo'lJing Softiare Releases Attachment i ( p. 6 of 68 (Type text)IDAHO CASE NO. QWE-T-08-04 ATIACHMENT 1-033 TO QWEST RESPONSE TO IR1-033 GA-8 - Gateway Availabilty - IMA-XML Purpose: Measures tAe timeliness of resolution of gateway or system outages attribwtable to software releases for specifies OSS iAterfaces, €LEG affcting software releases involving tl:e specified gate..iays or systems. Evaluates the quality of ClEe access to the IMA-XML gateway. focusing on the extent the gateway is actually available to CLECs. Description: Measures the availabilty of IMA-XML (Interconnect Mediated Access - Extensible Markup Language) interface and reports the per gateway scheduled availability time the IMA-XML Interface is available for view and/or system outages, input. All times during whi attributablethe interface is scheduled to OSS system software releases and whicl: occur witl:in two weel~s after tl:e implemeritatio system software releases,be operating during the reporting period are measured..Scheduled Up Time hours for IMA-XML based on the currently published hours of availability found on the following website: http:Uwww.gwest.com/wholesale/cmp/ossHours.html. Time Gateway is Available to CLECs is equal to Scheduled Availability Outage Time. " .Scheduled Availability Time is equal to Scheduled Up Time minus Scheduled Down Time..Scheduled Down Time is time identified and communicated that are resolved ~ ~the interface is not available due to i and/or upgrade work. Notification of Scheduled Down Time for routine maintenance and/or upgrade work will be provided ni 48 hours of detection by the Qwest monitoring group or reporting b", a CLEC/co provider. in advance. 1.Includes soft''lare releases associateel witl: the following OSS interfaces in Q....cst: IM:'\ GUI. IMA EDI, and CEMR,"E)wl:ange ACE & Tracking íEXACT)~,Electronic Bonding Trouble Administration (EB T))~ -An outage for this measuremeAt is a critical or serious loss of functionality, attributable to the specified gateway or componer XML). affecting Qwest's ability to serve its customers or data loss~ ~A the Qv..est side of tAe interface.An outage is deterr Qwest technicians through the use of verifiable data, collected from the affected customer(s) and/or from mechanized event management systems..The outage resolution time interval considered in tl:is measurement starts at tl:e time Qwests mOAitoring group detects a fail tl:e date/time of the first traAsaction sent to Qwest that cannot be prosessed (i.e. lost data), and ends with the time function; restored or tl:e lost data is recovered.. Reporting Period: MOAtl:lyOne month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate Disaggregation Reporting: Region-wide leveL. results (See GA-1D for reporting of SIA system availability.) Formula: ¡(Total outages detected \\'itl:iA two weeks of a Software Release tl:at are resolved '..itl:in 48 I:ours of tl:e time Qwest detects tl:e i (Total number of outages detected witl:in two '..ecks of Soft..iare Releases resolved in tl:e ReportiAg Period)j )( 100 ((Number of Hours and Minutes Gateway is Available to CLECs During Reporting Period) +- (Number of Hours and Minutes of Schee Availability Time During Reporting Periodl) x 100 Exclusions: None.O\;tages iA releases prior to any CLEC migratiAg to tl:e release..Duplicate reports attrib\;table to the same soft'..are defect. Pre9YEì$¡Services and Elements Reporting: None S$¡an9ar9S¡ Volume -1 20: 1 mìss Volume;; 20:9S%Standard:99.25 percent A'Jailabil$¡'t1 Notes:.IfResol'Jed" meaAS that service is restored to tl:e reportiAg GLEC, as CJEperienceEl by tl:e GLEG. Available .EXACT is a Telecordia s,,'stem.Only releases for cl:anges iAitiated by Q'Nest for I:ardware Of con be included in tl:is measurement..Outagcs reported uAder EB TA are tl:e same as outages in MEDI/\GG. For data loss to be considered for GA 7, a functional aclmo..ledgemeAt must I:ave been provided t: iA question (e.g., EOI 997, lSR 10 or troi:ble ticket number). Attachment 1, p. 70f 68 PRE-ORDER/ORDER PQ-1 Pre QrderiOrder Response Times PWFIi95e¡ E'.'aluates tl:e timeliness of responses to specific preordering/ordering queries for GLEes tl:rough tl:e use of Qwests Operational Support Systems (OSS).Q'...ests OSS are accessed througl: tl:e s¡aecified gateway interfuse. Qe5Grilitisl'; PO 1A & PO 18: Measures the time interval between query aAd response for specifed pre order/order transactions throl*gh the elestronic interface. 1.Measl:rements are made using a system tl:at simtllates tl:e traAsactioris of reauesting ¡are ordering/ordering information from the underlying existing OSS.Tl:ese simulated transactions are made tl:rotlgh tl:e operatioAal production interfaces and e)(isting systems in a manrièr that reflects, iA a statistically valid manner, the transaction response times experienced by GLEe service representati'les in thereporting period. 2.The time inteF\lal between query and response consists of the period from tl:e time the transactiori request was "sent" to tl:e time it is "received" Ilia the gateway iAterface. 6,A query is aA individual request for the specified ty¡ae of information.-P 4.Measures the percentage.of all IRTM Queries measured b'r PO lA &IB transmitted iA the reporting period that timeout before receiving a response.~ .¡.Measl:res tl:e a¥erage response time for a sampling of rejested queries across preorder transactioA types.Tl:e res¡aoAse time measured is the time between the issuance of a ¡are orderiAg traAsaction and the receipt of an error message associated with a "rejected query." /\ rejected query is a transaction that cannot be Stccessfully processed due to the pro'i'isien of insomplete er invalid iAformation by tl:e sender, ,..hich results iA an error message bask to the sender.NG ;¡-. Reporting PeFisls¡ One month Yi:it sf Mea5wre; PO lA,PO 1B, & PO 10: Seconds PO lC: PerceAt Attachment 1, p. 8 of 68 PO-l- Pre-Order/Order Response Times (continued) RGfJ91'tiFlg gisag§l'egati9F1 RepertiRgi Region wide leveL.Results are reported as *ollo'..s: Cempal'Î59Flsi CLEG PO 11\Pre Order/Oreler Response Time for IMA GUI aggregate.PO 113 Pre Order/Order Response Time for IMA Wi NG ;¡Results are reporteel separately for each of the following transaction types:- 2 Appointment Scl:eduling (Due Date Rese(\fQtion, ,...'I:ere appointmcAtis real-ired) 3 SCF\tice Availability Information 4 Facility Availability 5 Street Address Validation 6 Gustomer Service Resords 7 Telepl:one Number 8 Loop Ql-slification Tools ~ 9 Left intentionally blank to preserve numbering 10 Connecting Facility Assignment ~ 11 Meet PoiAt IAquiry ~ For PO lA (transactions via IMA GUI), in addition to re¡aorting total response time, respoAse times for eacl: 0* the abo..'e traAsactions will be reported iA two parts: (a) time to access tl:e request screeA, and (b) time to receive tl:e response for tl:e specified transactioA. For PO lA6, Telephone Number, a tl:ird part (c) accept screen, will be reported. For PO lis (traAsactions '.'ia IMA EDI), request/response wil be reported as a cembined number. PO 1C Results for PO 1C will be reßorted aceordiAg to the gateway iriterface used: ..PerceAt of Preorder Transactions that Timeout IMA GUI ..Perce At of Preorder TraAsactions that Timeout IMA EDI PO 1D Results for PO 10 '..ill be reported according to the gateway iFlterface used: ..Rejected Response Times for IMA GUI ..Rejected Response Times for IMA Wi Fermwla¡ PO 1A & PO 113 L((Query Response Date & Time)(Query Submission Date & Time)):(Number of Queries Submitted iA Reporting Period) PO ie ((Number of IRTM Queries measured by PO lA & 113 tl:at Timeout before receiving response)¡ (Number of IRTM Queries Transmitteel iA ReportiA.g Period)) IE 100 PO 10 L((Rejected Query Response Date & Time)(Query SubmissioA Date & Time)):(Number of Rejected Query Transactions Simulated by IRTM) iH61wsÎ9Rsi PO 1A & PO 113: ..Rejected requests/errors, and timed out traAsactioAs~ , 4'Rejected requests aAd errors~ Timed out transactioAs I Q..est Idal:o SGAT Tl:ird RevisioA, Eigl:tl: AmeAded EIEl:ibit B June 26, 2007 Page Attachment 1 f p. 9 PO-l- Pre-Order/Order Response Times (continued) PraEiholGl Repartirigi None Stal'Elan!si lMA GUI IMA EDI Total Response Time: ..Appointment Soheduling 0:0 seconds 40 seconds.Service Availability ..25 SeCElAaS ..25 seconds InformatioA ..25 secend5€..25 sesends€.Facility /\vailability.Street /\ddress Validation ..10 seconds 0(10 seconds .Customer Service Records 0:2.5 secoAds€42.5 seconds€.Telepl:oAe ~Jumber 40 seconds 40 seconds .~ Qualification Tools s 20 secoAds+s 20 seconds ..Left intentionally blank to preserve numbering ..GonnectiAg Facilit'ý s 25 seconds s 25 seeonds Assignment ..Meet Point Inquiry s 30 seconds s 30 seeonas I PO LC 1 G-. PO 1C 2 ~ I . PO 10 1 & 2 Diagnostic Availaliilit'fi ~ Available .Rejected query types used in PO ID are those developed for iAternal Qwest diagAostic puq:ioses. .As additioAal transactions, currently dOAe manually, are mecl:aAized, they '..ìl be measured aFld added to or included iA tl:e above list of transactioAs, as applicable. ..Results'based OA a weighted combiFlation ofADSL loop Qualification and Rmu Loop Data TooL. ..Results based on COAnecting Facility Assignment b'j' UAit Query..Results based on meet POiAt Query, POTS Splitter option for Sl:ared loops..Times reflect non eomplC)( services, iAcluding residential, simple business, or POTS account.Does not include ADSL or accounts..2S lines..BenchmarK applies to response time only,Request time and Total time wil also be reported. I Q..est Idal:o SGAT Tl:irå Re'lisioA, l!igl:tl: Amended E)(l:ibit B JURe 26, 2007 Page Attachment 1, p. ic PO-2 - Electronic Flow-through Purpose: I Monitors the extent to which Qwests processing of CLEC Local Service Requests (LSRs) is completely electronic, focusing on the degree that electronically-transmitted LSRs flow directly to the service order processor without human intervention or without manual retyping. Description: I PO-2A -= Measures the percentage of all electronic LSRs that flow from the specified electronic gateway interface to the Service Order Processor (SOP) without any human intervention. I .Includes alllSRs that are submitted electronically throt:gh tl:e speeified iRterface during the reporting period, subject to exclusions specified below. PO-2B - Measures the percentage of all flow-through-eligible LSRs NOTE 1 that flow from the specified electronic gateway interface to the SOP without any human intervention. I .Includes all flow-through-eligible LSRs that are submitted electronically through tl:e speeified iRterface during the reporting period, subject to exclusions specified below. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate,Disaggregation Reporting: Statewide level (per multi-state individual CLEC system serving the state). Results for PO 2A and PO 28 will be reported according to tl:e gateway interface" used to sularnit tl:e lSR: 1 lSRs reEei'.'ed via IMA GYI.LSRs received via IMA l!DI "GO also reports aA aggregate of IMA GYI aAd IMA EDI~ Formula: PO-2A =((Number of Electronic LSRs that pass from the Gateway Interface to the SOP)Nithout human intervention) + (Total Number of Electronic LSRs that pass through the Gatew1ylnterface)) x 100 I PO-2B =((Number of f1ow-through-eligible Electronic LSRs that actually pass from the Gateway Interface to the SOP without human intervention) + (Number of flow-through-eligible Electronic LSRs received I through the Gateway Intérface)) x 100 Exclusions:.Rejected LSRs and LSRs containing CLEC-caused non-fatal errors..Non-electronic LSRs (e.g., via fax or courier). I .Records with invalid service/element (productl codes..Records missing data essential to the calculation of the measurement per the PII..Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of 1M A capability to disallow duplicate LSR #'s.).Invalid start/stop dates/times. Services and Elements Reporting:Standards:.Resale PO-2A: Diagnostic.Unbundled Loops (with or PO-2B: without Local Number Portability)Resale:95%.Local N.umber Portabilty Unbundled Loops:85%.YNE P (POTS) aAd YNE P (Centrex LNP:95%~YNE P (POTS & Gentre)( 21):95.Line Sharing liRe Sharing:Diagriostic Notes: I "1.The list of LSR types classified as eligible for flow through is contained in the "LSRs Eligible for Flow Attachment I, p. 11 of 68 PO-2 - Electronic Flow-through (continued) Through" matrix. This matrix also includes availability for enhancements to flow through. Matrix will be distributed through the CMP process. I "2. Existing gateways are GUI and XML. Future gateways will be reported after a (TBD) trial period. I Qwest Idal:oSGAT Tl:írd Re'lision, Eigl:ti: AmeAded E)ll:ibit B JI:Re 26, 2007 Page Attachment 1, p. 1~ PO-3 - LSR Rejection Notice Interval Purpose: Monitors the timeliness with which Qwest notifies CLECs that electronic and manual LSRs were rejected. Description: Measures the interval between the receipt of a Local Service Request (LSR) and the rejection of the LSR for standard categories of.Includes all LSRs submitted through the specified interface that are rejected during the reporting period..Standard reasons for rejections are: missing/incomplete/mismatching/unintelligible information, duplicate request or LSR/PO separate LSR for each account telephone number affected, no valid contract, no valid end user verification, account not worki affecting order pending, request is outside established parameters for service, and lack of CLEC response to Qwest question f( .Included in the interval is time required for efforts by Qwest to work with ~LEC to avoid the necessity of rejecting the LSR. .With hours: minutes reporting, hours counted are tibusiness hours for manual rejects (iAvelviA§ human inteF\'ention) and (2 - I:ours for auto rejects (inilolving no l:umaA intervention). ~ Business hours are defined as time during normal business hours 0 Centers, encept for PO 3C in wl:idi I:ours 6O!JAted are worl(week clock I:oi:rs. Gate-..ay I\\iaila!ailit)' I:oi:rsare !aased on tRe cun fouAd on the following website: I:ttp:Hw\.¡¡w.q'..est.comlwRolesalelcmp/ossHours.l:tml.~ Reporting Period: One month Unit of Measure: I PO 3,1 1, PO 313 1 & PO 3C Hrs: Min5- PO 3A 2 & PO 313 2 Mins: Secs. Reporting Comparisons:Disaggregation Reporting: Statewide CLEC aggregate and Resi:lts for tl:is indicator are reported according to tl:e gate'..ay interface !Jsed to si:bmit the lSR: individual CLEC results PO-3~LSRs received electronicallv via IMA-GUI or IMA-XML and rejected manually~ PO 3A 2, lSRs received"'ia IMA GUI and auto rejected: Region wide PO 313 l, LSRs received via IM/\ l!DI and rejected manuall'ý: Statewide PO 3B 2, lSRs recei'led via IMA l!DI and auto rejected: RegioA wide PO 3G, LSRs received via facsimile: Statewide Formula: I 1: ((Date and time of Rejection Notice transmittal) - (Date and time of LSR receipt)) + (Total number of LSR Rejection Notifications) Exclusions: -!.Records with invalid service/element (productl codes. -!.Records missing data essential to the calculation of the measurement per tRe PID. -!.Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capabilty to disallow duplicate LSR #'s.) -. Invalid start/stop dates/times. PreehilGtServices and Elements Reporting: Not Standards: applicable (reported by orderiAg iAterface).-PO 3A 1 and 3813X:~ 12 business hours .PO 3A 2 aAd 3B 2:c( 18 sesonds PO 3G:c( 24 work weel( clock I:ours P?Jailabilt'J':Notes: Available Qwest Idal:o SGAT Tl:ird RevisioA, EigRtR Amended Enl:ibit B Ji:ne 26, 2007 Page Attachment 11 p. i~ PO-4 - LSRs Rejected Purpose: Monitors the extent LSRs are rejected as a percentage of all LSRs to provide information to help address potential issues that n rejection notice intervals. Description: I Measures the percentage óf LSRs rejected (returned to- CLEC) for standard categories of errors/reasons. .Includes all LSRs submitted through the specified interface that are rejected or FOC'd during the reporting period..Standard reasons for rejections are: missing/incomplete/mismatchingfunintellgible information; duplicate request or LS separate LSR for each account telephone number affected; no valid contract; no valid end user verification; account no' affecting order pending; request is outside established parameters for service; and lack of CLEC response to Qwest question fc Reporting Period: One month Unit of Measure: Percent of LSRs Reporting Comparisons:Disaggregation Reporting: CLEC aggregate and Results for this indicator are reported according to the gateway interface used to submit the LSR: individual CLEC results .PO-4A-1 LSRs received via IMA-GUI and rejected manually - Region wide .PO-4A--2-_LSRs received via IMA-GUI and auto-rejected - Region wide.P0-4X-1.._LSRs received via IMA-HXML and rejected manually - Region wide.P0-4X-2-_LSRs received via IMA-HXML and auto-rejected - Region wide PO 4C lSRs received ..ia facsimile Statewide Formula: ((Total number of LSRs rejected via the specified method in the reporting period) + (Total of all LSRs that are received via the speci FOC'd in the reporting period)) x 100 . Exclusions: I .Records with invalid service/element (productl codes..Records missing data essential to the calculation of the measurement per tl:e Pii..Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capabilty to disallow duplicate LSR #'s.) I .Invalid start/stop dates/times. I PredYEtServices and Elements Reporting: Not Standard: Diagnostic applicable (reported by ordering interface). mailal;ilt't'¡Notes: Available PO-s - Firm Order Confirmations (FOCs) On Time Purpose: Monitors the timeliness with which Qwest returns Firm Order Confirmations (FOCs) to CLECs in response to I LSRs/ received from CLECs, focusing on the degree to which FOCs are provided within specified intervals. Description: Measures the percentage of Firm Order Confirmations (FOCs) that are provided to CLECs within the intervals specified under "Standards" below for FOC notifications. .Includes all LSRs~ that are submitted through the specified interface or iA the specified manner (i.e., facsimile) that receive an FOC during the reporting period, subject to exclusions specified below. (Acknowledgments sent separately from an FOC (e.g., EDI997 transactions are not included.).For PO-SA, the interval measured is the period between the LSR received date/time (based on scheduled up time) and Qwests response with a FOC notification (notification date and time). I .For PO-5B, :iand 5D, the interval measured is the period between the application date and time, as defined herein, and Qwests response with a FOC notification (notification date and time).."Fully electronic" LSRs are those -(1) that are received via IMA-GUI or IMA--XML, (2) that involve no manual intervention, and (3) for which FOCs are provided mechanically to tlCLEC. NOTE 2."Electronic/manual" LSRs are received electr.nically via IMA-GUI or IMA--XML and involve manual processing. I ."Mamial" lSRs are receives maruJaIlY (via facsimile)aAs processed rnaAuall,¡..ASRs ore measured ani,; in business €lavs, .LSRs will be evaluated according to the FOC interval categories shown in the "Standards" section below, based on the number of lines/services requested on the LSR or, where multiple LSRs from the same CLEC are related, based on the combined number of lines/services requested on the related LSRs. Reporting Period: One month I Unit of Measure: Percent I Reporting.Comparisons:Disaggregation Reporting: Statewide level (per multi-state system serving the CLEC aggregate and ,state). individual CLEC results Results for this indicator are reported as follows: . PO-5A:*-FOCs provided for fully electronic LSRs received ¥ia: PO SA 1 IMAGUI PO SA 2 IMAml . PO-5B:*FOCs provided for electronic/manual LSRs received via: PO 5B 1 IMAGU¡ PO 58 2 IMAml .PO 5G:* FOes provised for maAl:allSRs receives 'Jia Facsimile..PO 5D:FOGs provided for ASRs reqi:esting LIS Trunl(s, .: ~Each of the PO-SA, PO-5B and PO 5C measurements listed above will be further disaggregated as follows: (a)FOCs provided for Resale services and UNE P (b)FOCs provided for Unbundled Loops ~~ specified Unbl:Asled Net\l'orl( ElementsUNEs (c)FOGs provided for lNP . P07 Biling Completion Notification Timeliness5 Firm Order Confirmati (FOCs) On Time (continued) Formula: PO-SA = HCount of LSRs for which the original FOe's "(FOC Notification Date & Time) - (LSR received date/time (based on scheduled up time))" is within 20 minutes) + (Total Number of original FOC Notifications transmitted for the service category in the re'porting period)) x 100 I PO-5B, 5G, & 5D HCount of LSRs~ for which the original FOe's "(FOC Notification Date & Time) - (Application Date & Time)" is within the intervals specified for the service category involved) + (Total Number of original FOC Notifications transmitted for the service category in the reporting period)) x I 100 Exclusions: .LSRsf involving individual case basis (ICB) handling based on quantities of lines, as specified in the "Standards" section below, or service/request types, deemed to be projectsprojects..Hours on Weekends and holidays~ (except for PO-SA which only excludes hours outside the scheduled up time)..LSRs with CLEC-requested FOC arrangements different from standard FOC arrangements. I .Records with invalid service/element (productl codes..Records missing data essential to the calculation of the measurement per tl:e PID..Duplicate LSR numbers. (Exclusion to be eliminated upon implementation of IMA capabilty to disallow duplicate LSR #'s.).Invalid start/stop dates/times., I Additional PO 50 e)iclusion: Resords witl: iAvalid applisation or confirmation dates. Services and Elements Standards: Reporting: PF9duG' Rep9rtil'g¡Stal'd¡m~Si For PO-SA (all):NOTE 2 .95% within 20 minutes .For PO 5A (all):95% within 20 miAl:tes~ For PO-SAT & PO-5~.For PO-5B (all):90% -within standard FOC intervals (specified -s:below) (a) Resale services YN ..For PO SC (maA\:ial):90%'..ithiFl staAdard FOG intervals specifiedfPbelo'.. pius 24 hours m and UNE P Centrex ¡:or PO 50 (US TrunIEs):8S% witl:iA eigl:t business days (b)Stal'daFEI Foe IRtervals fOF po il' aAd pg itUnbundled Loops and PFoduG' (¡FOUp ~Foe Il'teF'.'al~ specified Residence aAd Business POTS 139 lines UA~ynclleEl ISDN Basic 110 liAes GOA'.'ersion As Is 24!:oUFS NetP.lJ9rk I\d€lingfChangiAg features EleMents.Add primary directory listing to established loop Add call appearaAce~Gentrex Non Design 119 lines '..itl: AO CommoA BlociE Goriigl:ratioA For PO 50: LIS TruAks.Centreii liAe feature cl:anges/adds/remmmis (all) UNE bNP 124 lines UFlDI:l'died beeps 124 loops 2/4 'Alire analog DS3 Capable ons I Qwest Idaho SG/\T Tl:ird RevisioA, Eigl:tl: Amendeå Eiil:ibit B June 26, 2007 Page Attachment 1, p. lí PO.7 Biling Completion Notification Timeliness5 (FOCs) On Time (continued) -Firm Order Confirma I IiwlJ !G9p . fiAcI.uded iA Product Reportirig grol:lIJ (b)J 1 24 sub loops lme 1i1:3riFlg/liFle Sp!ittii:GlbG9p Sp!ittii:g" 1 24 shared loops (iricluded in Product ReportiAg group (b)J YI'IJ..i:ii!ei¡ Netwerk ~!eAUãl't P!atMrm (YN~ P POTS) 1 39lincs I tions Qwcst IdaRo SGi\T Tl:írd Revisil)R, l!ightl: AmeA€leå E)(Ribit B- JUAe 26, 2007 PagcAttachment 1, p. It PO 7 Billng Completion Notifioation Timeliness5 Firm Order Confirmations (FOCs) On Time (continued) I Standard Foe Intervals for PO-56 I Services &. Elements Groups NOTE 1 FOe Interval I Resale Residence and Business POTS 1to 39 lines ISDN-Basic-Conversion As Is-Adding/Changing features 1 to 10 lines-Add primary directory listing to established loop 24 hours-Add call appearance Centrex Non-Design with no Common Block Configuration 1 to 19 lines I Centrex line feature changes/adds/removal ii I Unbundled loops 1 to 24 loops 2/4 Wire analog I Sub-loop 1 to 24 loops(included in Services and Elements Reporting group (b), UNEsl Resale ~ ISDN-Basic ."..., .. -Conversion As Specified ConversioA As-New Installs Specified-Address Changes New IAstalls L Change to add Loop l\dElress Ghanges Gl:aAge to aEld~,f'........ . nnv DSO or Voice Grader ..,.. r..:1,- DS3 Facilty 13 48 hours ISDNcPRI (Facilty)bNP 25 q9 linesl to 3 I PBX 1 to 24 trunks I DSO or Voice Grade Equivalent 1 to 24 I DSl (Facility)1 to 24 Enhanced Extended Loops - DS1 (EEI.-DS1)I!Rf:a"RGeE! I!JÆel:uleE! (included in Services and Elements Reporting group (blJ beeps (1!1!J.) (included iA Product ReportiAg group (b)l~ 1 24 circuits 1 to 24 \ I Qivest Idal:o SGJ\T Tt:ird Revision, Eightl: AmeAEied E)(l:ibít B June 26, 2007 Page Attachment 1 f p. lS P07 Billng Completion Notification Timeliness5 Firm Order Confirmations (FOes) On Time (continued) I Standard Foe Intervals for PO-58 I Services & Elements Groups NOTE 1 FOe Interval Resale n..1. Centrex (including Centrex 21, Non-design, Centrex 21 Basic Centrex (including ISDN, Centrex-Plus, Centron, Centrex Primes)CentrOl! 21,-With Common Block Configuration required N--Initial establishment of Centrex CMS services ~-Tie lines or NARs activity Gentrex 21 Subsequent to initial Common Block'Basic ISDN,- Station lines Centrex--Automatic Route Selection ~ Uniform Call Distribution Centro A, - Centrex-Additional numbers ,., -1 to 10 linesWí Gammon-B COAfiguratio n required-- establishmei: Gentrex~ services Tie lines or-N~72 hoursSubsequeAt toff GommOA-B Station-I AutomaticR& Selectio fl l:nifarFR Ga Distributl AdditioAal numbers I I biNi P 'Bi:tFEll 110 lines biNi! P 'Bi:tFBK 21 ,110liAes I Qwest Idaho SGI\T Tl:ird RevisioA, Eigl:th I\meAded E"l:ibit B June 26, 2007 Page Attachment 1, p. 2C P07 8illing Completion Notifisation Timeliness5 Firm Order Confirmations (FOCs) On Time (continued) I Standard Foe Intervals for PO-58 I Services &. Elements Groups NOTE 1 FOe Interval Unbundled Loops with Facility eheck(NOTl', 2)Ui:linulQleQ beeps 'NitA 2/4 wire Non-loaded FaGility (;1'Ui!sl,~ ADSL compatible 2/4 wire Non 10aElea ¡SDN capable ADSL compatible XDSl-1 capable ISDN capable DS1 capable XDSL I capable DSl capable Resale .." ISDN-PR¡ (Trunks)ISDN PRI (Trunks) 1-jQ)2 trunks 96 hours I I Fer PO 1;9: 8 l:wsiAElsS å LIS Trunl(s 1 240 trunk circuits A"'íiila~mt'l¡Notes: 1.LSRs with quantities above the highest number specified for each ¡aoEluctservíce or elE considered ICB. 2.Unbundled Loop with Facility Check can be processed electronically; however, because carries a 72-hour FOC interval the FOC results for this proEluctelement will appear in PC electronically or PO 5C if recei'led manually. 3.Unbundled Loop witl: Facility GRcck will not add an adElitional 24 I:ours to the 72 I:our submitted manually. I Qwest idaRo SGAT Tl:ird RCliisioA, EigRtR l'.meAded E)(l:ibit B June 26, 2007 Page Attachment 1, p. 21 PO-6 - Work Completion Notification Timeliness Purpose: To evaluate the timeliness of Qwest issuing electronic notification at an LSR level to CLECs that provisioning work on all service I orders that comprise #iCLEC LSR have been completed in the Service Order Processor and the service is available to the customer. Description: I PO 61\& 6B: .Includes all orders completed in the Qwest Service Order Processor that generate completion notifications in the reporting period, subject to exclusions shown below. I .The start time is the date/time when the last of the service orders that comprise #iCLEC LSR is posted as completed in the Service Order Processor. .The end time is when the electronic order completion notice is made available liMA GUI) NOTE 1 or traAsmitted (IMA mi) to t-to CLEC via the ordering interface used to place the local service request. The notification is traAsmittedmade available at an LSR level when all service orders that comprise- CLEC LSR are complete..With hours: minutes reporting, hours counted are during the published Gateway Availabilty hours. Gateway Availabilty hour~ are based on the currently published hours of availability found on the following website: http://www.qwest.com/wholesale/cmp/ossHours.html. I Reporting Period: I Unit of Measure:One month PO 6A 6B: Hrs:Mins Reporting Comparisons:Disaggregation Reporting: Statewide level7 CLEC aggregate and individual CLEC results..PO 6A Notices traAsmitted via IMA GUI PO 68 Notices transmitted via IM/\ mi Formula: For completion notifications geAerated from LSRs received "'ia IMA GUI: PO 6A I.((Date and Time Completion Notification made available to CLl~C) - (Date and Time the last of the service orders that comprise- CLEC LSR is completed in the Service Order Processor)) -+ (Number of completion notifications made available in reporting period) For completion Aotifications generated from LSRs received '.'ia IMAEOI: PO 6B 'L((Date and Time CompletioA Notification transmitted to GLEG)(Date aAd Time the last of tl:e service orders that comprise tl:e CLK LSR is com¡:leted iA tl:e Service Order Processor.)) ¡ (~ji:mber of completion notificatioAs traAsmitted in reporting period) Exclusions: I PO 6A& 68:.Records with invalid completion dates..LSRs submitted manually (e.g., via facsimile). I .ASRS submitted via EXACT" Preèw6tServices and Elements Reporting:Standard: PO 6A & 6B Aggregate re¡:orting for all products ordered througl: IMA 6 hours GUI aAd, se¡saratel'f, IMA EDI (see disaggregatioA reportiAg).Not applicable maila~i1t'l'¡Notes: A\'ailable 1.The time a notice is "made available" via the IMA-GUI is the time Qwest stores a status update related to the completion notice in the IMA Status Updates database. When this occurs, the notice can be immediately viewed by #iCLEC using the Status Updates window or by using the LSR Notice Inquiry function. The time a notice is "made available" via the IMA-XML is the time Qwest makes the completion notice available for XML transmission (push) or retrieval (pull). When this occurs, the notice can be immediately transmitted by Qwest or retrieved by CLEC. I PO-1- Biling Completion Notification Timeliness fcontimiedl II I Qi..est IElal:o SGl\T Tl:irel Revision, Eigl'tl: AmeAdeel E)ll:ibit B Jl:ne 26, 2007 Page Attachment 1, p. 2~ PO.7 - Biling Completion Notification Timeliness Purpose: I To evaluate the timeliness with which electronic billng completion notifications are made available Elf transmitted to CLECs, focus percentage of notifications that are made available or transmitted (for CLECs)or posted in the billng system (for Qwest retail) witl days. Description: I PO 7/\ &787X:.This measurement includes all orders posted in the CRIS biling system for which biling completion notices are made available, the reporting period, subject to exclusions shown below..Intervals used in this measurement are from the time a service order is completed in the SOP to the time billing completion for I available or transmitted to theto CLEC.-The time a notice is "made available" via the IMA-GUI consists of the time Qwest stores the completion notice in tl Updates database. When this occurs, the notice can be immediately viewed by tlCLEC using the Status UpdatE-The time a notice is "transmitteel"made available" via the IMA EDI sorisists ofXML is the time Qwest act¡,ally transmitsmaki notice via IMA EO!. available for XML transmission (push) or retrieval (pull), When this occurs, the notice can be immediatt Qwest or retrieved by CLEC. AppJicable only to those CLECs who are certified and setup to receive the notices via IMA-fXr.The start time is when the completion of the service order is posted in the Qwest SOP. The end time is when, confirming that t posted inthe CRIS billng system, the electronic billng completion notice is made available to t-CLEC via the same ordering ir or IMA mi) as used to submit the LSR..Intervals counted in the numerator of these measurernentsthis measurement are those that are five business days or less. PO-7C:.This measurement includes all retail orders posted in the CRIS Billing system in the reporting period, subject to exclusions sho\l.Intervals used in this measurement are from the time an order is completed in the SOP to the time it is P?sted in the CRIS billin.The start time is when the completion of the order is posted in the SOP. The end time is when the order is posted in the CRIS b.Intervals counted in the numerator ofthis measurement are those that are five business days or less.... I Reporting Period: One month Unit of Measure: Percent Reporting Comparisons:Disaggregation Reporting: Statewide level7 PO 7A arid 787X: CLEC aggregate and individual CLEC .PO--7XNotices made available via IMA-G results..PO 78 Notices traAsrnitted via IM/\ EDI PO-7C: Qwest retail results.-PO-7C Billng system postirig sompletiorispostings for Qwest Retail.. Formula: For wholesale service orders Qwest generates for LSRs received via IMA: I PO--7X =(Number of electronic billng completion notices in the reporting period made available within five business days i complete in the SOP) + (Total Number of electronic billng completion notices made available during the reportini PO 78 (Numbef of electroAic billirig completiori Aotices iA tl:e reporting period transmitted withiA fi..e busiriess days of ¡: in the SOP) ¡ (Total Numl3er of electroriic billng completion notices transmitted €luriAg tl:e reportiAg period) For service orders Qwest generates for retail customers (j.e., the retail analogue for PO 7A & 787X): PO-7C =(Total number of retail service orders posted in the CRIS billng system in the reporting period that were posted w business days) + (Total number of retail service orders posted in the CRIS billng system in the reporting period) Exclusions: PO-77X & 7C .Services that are not biled through CRIS, e.g. Resale Frame RelaY7.Records with invalid completion dates~ PO 7/\ & 7B7X -LSRs submitted manuallY7 - and/or ASRS submitted via EXACT7. Pr9g",~Services and Elements Reporting:Standard: Aggregate reportiAg for all products ordered througl: IMA GUI -PO 7AaAd 7B7X: Parity with PO-7C and, separately, IM/\ EDI (see disaggregatiori reporting). Not applicable PO-1- Biling Completion Notification Timeliness (continued) Availabilty: Notes: Available I Qwest lelaRo SGAT Tl:irel RevisioA, Eigl:th AmeAeleei EJEl:ibit B June 26, 2007 Page Attachment l,p. 2: PO-8 - Jeopardy Notice Interval Purpose: Evaluates the timeliness of jeopardy notifications, focusing on how far in advance of original due dates jeopardy notifications are ~ whether the due date was actually missed). Description: Measures the average time lapsed between the date the customer is first notified of an order jeopardy event and the original due.Includes all orders completed in the reporting period that received jeopardy notifications. I Reporting Period: One month Unit of Measure: Average Business days NOTE 1 Reporting Comparisons: CLEC aggregate,Disaggregation Reporting: Statewide level~ individual CLEC and Qwest Retail results (This measure is reported by jeopardy notification process as used for the categoriE Elements Reporting.) Formula: I ~¡iDate of the original due date of orders completed in the reporting period that received jeopardy notification -: Date of the fii orders completed in the reporting period that received jeopardy notificationU Exclusions:. I .Jeopardies èoneJeopardy notices sent after the original due date is past..Records involving official company services. I .Records with invalid due dates or application €ldates",.:.Records with invalid completion dates. I .Records with invalid service/element (productl codes..Records missing data essential to the calculation of the measurement per tl:e Pii. I Services and Elements Reporting:Standards:, Pl'eåuet Repertil'gi Standards: "Non-designed Services A-Parity with Retail POTSN 8 and Unbundled Loops, aggregated BParity v'.ith Retail POTS (with or without Number Portability)C Parity with Feature Group D (FGD) servioesCLIS Trunks 0 UN¡; P (POTS)D Parity with Retail POTS .. I .LIS Trunks .Diagnostic A'.'à ii a II ilt!f;Notes: Available 1. For PO SA and 0, Saturday is counted as a business day for all non-disi and Resale Business, and UNE P (POTS), as well as for the retail analogue~ dispatched orders for Resale Residence, Resale Business, and UNE P (POT uAdcr PO Sg aAd SGunbundled loops, Saturday is counted as a business ( Saturday. PO-g - Timely Jeopardy Notices Purpose: When original due dates are missed, measures the extent to which Qwest notifies customers in advance of jeopardized due dates. Description:. Measures the percentage of late orders for which advance jeopardy notification is provided..Includes all inward orders (Change, New, and Transfer order types) assigned a due date by Qwest and which are completed/c1 the original due date. Change order types included in this measurement consist of all C orders representing inward activity..Missed due date orders with jeopardy notifications provided on or after the original due date is past will be counted in the de counted in the numerator. I Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC Disaggregation Reporting: Statewide level.. aggregate, individual CLEC and Qwest (This measure is reported by jeopardy notification process as used for the categories st Retail results Elements Reporting.) Formula: ((Total missed due date orders completed in the reporting period that received jeopardy notification in advance of original due da" orders completed in the reporting period)) x 100 Exclusions:.Orders missed for customer reasons. I .Records with invalid service/element (productl codes. .Records involving official company services. I .Records with invalid due dates or application datesapplication dates. .Records with invalid completion dates.".Records with invalid service/element (productl codes. 4lRecords missing data essential to the calculation of the measurement per tl:e PID. ." I Services and Elements Reporting:Standards: PFeEluEt RepeFtiAgl §taAEIaFEIsl "Non-designed Services !\Parity'..ith RetailPOTSii)4i B and Unbundled Loops, aggregated B Parity with Retail POTS (with or without Number Portabilty) C LIS Trunks C Parity viith Feature Group D (FGD) Services 0 UNE P (POTS).~Parity with Retail POTS . I .US Trunks .Diagnostic Mailatlilt'tl Notes: Available PO.15 Number of Due Date Changes per20 - Manual Service Order Accuracy Purpose: i:e €'.'aluate the e¡¡tent to whish Qlvest chaAges due dates on orders. Evaluates the degree to which Qwest accurately processes CLEes' Local Service Requests (LSRs), which are electronically-submitted and manually processed by Qwest, into Qwest Service Orders, based on mechanized comparisons of specified LSR-Service Order fields and focusing on the percentage of manually-processed Service Orders that are accurate/error-free. Description: Measures the average numberpercentage of manually-processed Qwest due date cl:aAges per orderService Ordèrs that are populated correctly, in specified data fields, with information obtained from CLEC LSRs. .!Includes all inward orders only Service Orders created from CLEC LSRs that Qwest receives NOTE 1 electronically (via , IMA-GUI or IMA-XML) and manually processes in the creation of Service Orders, regardless of flow through eligibility, subject to exclusions specified below. .Includes only Service Orders, from the Services and Elements Reporting categories specified below, that request inward line or feature activity (Change, New, and Transfer order types) tl:at have been ~assigned a due date by Qwest, and are completed/closed in the reporting period subject to tl:e exclusions below.~ Change Service Order types for additionallinesincluded in this measurement consist of all !!c?! orders with "i" and "r" action- coded line or feature USOCs,.AI! Service Orders satisfying the above criteria are evaluated in this measurement; NOTE 7..An inward line Service Order will be classified as "accurate" and thus counted in the numerator in the formula below when the.mechanized comparisons of this measurement determine that the fields specified in the Service Order Fields Evaluated section below (when the source fields have been properly populated on the LSR) are all accurate on the Service Order. An inward feature Service Order wil be classified as "accurate" if the fields specified in the Service Order Fields Evaluated section below (when the source fields have been properly pogulated on the LSR) are all accurate on the Service Order and if no CLEC notifications to the call center have generated call center tickets coded to LSR/SO mismatch for that order.-Service Orders wil be counted as being accurate if the contents of the relevant fields, as recorded in the completed Service Orders involved in provisioning the service, properly match or correspond to the information from the specified fields as provided in the latest version of associated LSRs.-Service orders representiAg inward astii¡ity.generated from LSRs receiving a PIA (Provider Initiated Activity value will be counted as being accurate if each and every mismatch has a correct and corresponding PIA value.. -Gounts all due date cl:anges made for Qwest reasons folloi\'ing assigAment of tl:e original due date.5ervice Orders, including those otherwise considered accurate under the above-described mechanized field comparison, will not be counted as accurate if Qwest corrects errors in its Service Ordèr(s) as a result of contacts received from CLECs no earlier than one business day prior to the original due date. Repertil'§ Peries¡ OAe montl: Reporting Period: One Unit of Measure: Average Number of Due Date Ghanges_ month, reported in arrears (í.e., results first appear in reports one month later than results for measurements that are not reported in arrears), in order to exclude Service Orders that are the subject of call center tickets counted in OP-58 and OP-5T, as having new service problems attributed to Service Order errors. Re¡¡ertil'g Gemparisel'si Disaggregati91' Re¡¡9rtil'g¡ Statewide le..el. (Ll!G aggregate, indi'.'idual GLEG, and Q..est retail~ Formula: 'E(GOlmt of Q..est due date chaRges OA all orders) . (Total orders iA reportiAg period) PO 19 ¡tanEl AlÐne Test EmgirÐnment (¡ATE) AGGyraE'; (GÐntinyeEl) . Exclusions: ..Customer reauested due date cl:anges. Records iA'lol'ling official compaA'ý services. Records witl: iAvalid due dates or applicatioA dates. Records \\'ith iA'lalid product codes. .ReeoreJs missing data esseritial to tl:e calci:latioA of tl:e measi:remeAt per tl:e PID. PredYEt RepertiRg¡StaREIardi None Diagnostie J'..aila~ilt'f¡~ Available I Qwest lsaho SGATTl:irs RevisioA, Eigl:tl: AmeAded E)ll:ibit IS Ji:ne 26, 2007 Page Attachment 1, p. 25 NelfiGalleRS CbEGs1'1 Release b . "~es to6 T¡",e,y i sse.'" q__PO 1- Ted 0" I.'ecace- "'''est's C.,.ge · · "' ,. s.e" , I .Io..d.. _ I';¡¡catl..s 10, sa g ..,..ge..e.' . " ,.".,,;,,....",,, ...,...., · e"".' of ,el".. .~I' d ",".1. '.e c.,.ge ...Iw..'e"'",c..,,.. Ibed byMe,s.'",' e." Is ,.d "e.e '.e" 'e '.".,Hww",.øwe,'" " I 41..e¡,,..es .,e", "'''.,. '.e '.'e.. ICMP) ",eb,,'e a '''1'.1. '.e I....'." 'P,.cess, . 'fl'''est..M,.,ge..e.- . e, '.at õF ,e.' 0 ~" m -,,'..,.., · .eFee.' .lFel me ..,,, "'''e,'', CM P web"'e.· "e".Fe" e . .",ced.,e.. -- I ). . ,i.e ,elease ..'Ifi':'..,;...",.. are, t. ".. I...."e' .... . l'ease Aot,ceS T catle.sllo' A.. - . .'eFlces ..1'1;o ..lealS.e" , '.. t. A.. , o OFaft Tec. 'f catl.., lie, n .., .); · "." TeCI,"I"~~:,' 110, I MA GUI.I.:::::: .Ai:i; ,., .. Draft Release Notíees (fur IM/\ GUI~ .. Final Release. ent Notices. f ee Retirem.. OSS InterÆl . OSS interfaces: For tl:e followirg 1:01"o A GUI, IMA 0_', ~o 1M_ II.g I'XA); -.o C'M.; G..'",i, & TFa" - ....1'. TA; .. E)ichange A€ces~, Trouble Adm¡nis~:r.l. Electronic Bondmg , Bill Outputs;Ad C." ,.....,,' .m m e P,.d."lAB' a .'ell.A ....'ds, . .,;"" ..1..1 . .,.ges ,. .e,,1 'Ad C... ., d."'.." leAst,.. Co ':~.~, 1.'eFlce, I.ie' 'O;;;;.AeE';¥I"'.' ",ste.. - . ,.,.'" ,.d se"'lea .. IL n notifications the followmg P 'lIar" aAdI , '"e I ".g ,. ~H H'I A." T,o AI,. I.c. e . b" _st '"'' 'i ..e." IU---,- tfcationsr d Net'"'ork '" e O'to:"~" IAteFlce 'elease A~:~I;:atl.., U.b..,le- --n . gO" 1e."I.A" PFe .. Indu es £/IAterconAectlon, G for the followmt ge,ie" li.. . , st ,. CbE s At ::::~~'.d.:'::;:c~e::;::~ ."lfiC'';;:::~:;ena:ce, ~:'~::~::ie GR8Age M8A8ge",e· I.cl.de, 0" ,. . P"'.I'I..I.g, ...,'. . .e "Owsl fi O"e,i.", o"e".~ c.. Ages .s s~eCI¡;;d ;e~ ei GReAgeSfr ru, ".ste.." ,.bject t. '.eIAel.des Ty~es · t" (;;el;8A 4 ~ '.IAg ,. '.e ab_ ,o i; "",eA . .OF'" . ele,.. "'Fe8("¡:.;~.~:;;.. "Ime A.';fi,,".., .e eMP ,.. c..,lile'e' ~~:: ;;~~:'eas. · 1..I.'e.." ..Ifi.d bel.w. t.e date ....1'" b, '- e:' bv Qw.st ,.at.' · . s e,,,I.,I..". -- .,..., bel" , ,. .1I.e. ..,,+- · Ie,.. H.,;fiea... "ele". H"lfiea',..,,~ I' de'e".i..d by t.. , .,ld'Fed ..,;...1'. "e3. " e'" .at. ICUPI "e cootlfi,,';.. ,-- . d b" '.e .n NG t reeiuirett l tification. after tl:e da eH. H.'lfi",;.., ,.., 'd'Fe' ..,;...Iy.40 '.I.ase """..,, e' PeRen'. ed b.. ... ,e. UAhf M...". · . "'Ide le..1.'e.." "'.., "eg,.. n .. . Fl Repe... o' ..... One montH Disafmregatie. gPe"... · dRep9RIR bEe Aggregate orting perio. ,. C~- h .' '.e ,e....."'Ag 0.....",.. , . I eo ....g.. ..,'e wit ;A I :"".OF .f ....I..d " for specified OSS lAter :ment pia A (CMP) ; To a "f ations 1- anag- )) :199.....,., '.., ..Ie"e A."4' . ,..' '.e c.,.g. ... .."IAg .e,I.' .((Number of reqUi b fore the date reeiuiref ~ cl:anges withm rc nt 01' or e .. OSS inter acthat are se" for spec¡fieu release Rotifieations .. .. I PO-;i9 (':Hpanded) Manual Ser'¿iGe Qrder AEìEiuraey16 Timely Release Notifications (continued) I :'IË~Ë=~=-:=:':::::="M.,.,,,¥,g~eè Iuptlfl~ C~dQwttroughth~P: 1. thaAges '1m ere Qweskiri nI;Cs%lgree t:rou~tI(7CMP, tht~otcai-~urecary. I Qwest le:al:o SGAT Ti'ire: Re'JisioA, l!ighth I\meRelee: E)ll:íbit B June 26, 2007 Page Attachment 1 t p. 3J PO ;ZQ (~Hl'aI'U"eEi) MaAyal SeF\-iEie Order AEiEiliraEi16 Timely Release Notificaticms (continued) Praduet RE!1i9Ririg:None Stal'EiarEls: Vol.1 10: No more than one untimely notification Vol. ;.10:92.5% timely notifications ,õ....ailabilt'/:~ l\vailable Tl:e Qwest Wholesale Cl:ange Management Process DocumeAt specifies tl:e intervals for release notifcations by type of notifcation.Tl:ese irÜePlals are documenteEl in the cl:ange management plan. The docl:ments described iF! sectioR 119.0 RetiremeRt of ExistiRg OSS Interfaces" ofthe "Qwest Wholesale Change Management Process Document" as IIlnitial Retirement Notice" and lI¡;inal RetiremeAt Notice." EXACT is a Telecordia system.Only release notifications for ehanges initiateEl by Qwest for har€lware or connectivity wil be include€l iA this measurement. EB TA is the same system as MEOIAGC CRIS, lABS, aAd Loss and Completiens wil adl:ere to tl:e AotificatioA intervals documented iA section 8.1 Changes to Existing Application to Application Interface. The documents described in section "7.0 Introduction of New OSS Interfacellof Hie "Q\'/est Wholesale Change Management Process .Document" as "Initial Release AF!nouncement and Preliminary Implementation Plan"(Rew App to App only), "IFlitiallnterface TechAical Specification" (new App to App onl'/), Urinal Interface Technical Specifications (ne'..l\pp to App only), "Release Notification" (ne.... GUI only).CMP notices for "Introduction of a Nm...' OSS" are to be included in this measurement even though Hie ne... system is not explicitly listed iR the uDescription" section of this PID.However, once implemented, the system '¡..m Rot be added to the measl:rement for ¡:wrposes of measuring release, change and retirement notifications t1nless specifically incorporated as an atlthorized change to the PID. The inter..als used to determiAe timeliness are based on CMP guideliAes. . I Qi..est Idal:o SGAT Tl:ird Re't'ìsioA, l!igl:th Amen€led E)ihibit B JI:Ae 26, 2007 Page Attachment 1, p. 3L PO 19 Stand Alone Test E .n'Jm:mment (SATE) fi. .GGUFaGY Pi:rIi95EH l!"aluatv u es Q"'est' b' .a €ln s a iiit" to p 'eln production en..iron fro,"1 e accurate produ' . 0....1..1..1 ",eA" 'A~ 'est lAg be'''' "ieA hke les '" (lCs ~ , P9 lOA fleeA .ele"es IA 'he ,." ,e"estIAg Aew .eleoses I 'ho " eAwoA",eA' A e ..m"e"..es 'he 'Do percentage of teC/:meAt for the Stol'é 1\ st tmnsactioAS tl:at COAG . Aew I"A Rele,,",s r rloAe "' """"'A",e 0''' '0 'he lest seeA' ' ~ '~SH"A""IOAS :::'I::~la 'AT', I A "':"h:' ':::h''i ,.. S.'''ssI;~O::':~:::~~ lA, 'he IMA """"e laA~ AloAe Te'" ''' 'e ,he 'est se ' ° " "se ,"M.' IA "''' ei 'he Ii'" o :°;"'"~' .e...""::::;;~A"'eA' (SA'I ,"ei ::::~:,:;~i;~,,~ IA 'he ,. ;,:::;=~ ~~;: 'es 'he .e..eA":; ,1: I:des one test traAsactioA f." e.e,"e~ IA "' ~.'IAg that: D€lcument forr OAe "' fA ' 0' e,eh 'e , He ....'eeA I o T - -""oA,"eA' ßA Æ¡+ ..eA,.le ..bllsh ~' ._-- 'e,eessesH"A,,"leAS wm be ' e 'A 'he 1M"'" ""'" " e"h oil he '....A' ve,,1 e...'e~ 10. o"h of 'he "" 0'.,""' to"he ""s o Thos.,,,,,1 e.ecoio:7 ollho iMA f9 g.", g;: ,elo"es se..."o~ IA "T£ .tT 'o Th . ""A" t' ..eA' '0'" , M i "lAg .11 " ,e ...e"o~ "s.I" of 'h --+10. is ~e'e'''IAe~ b" ",. ~e"'As Aloe "",' " ,,-+ "oA."" 10' o ~~A:'::::""A..eA' ~:;~:';::::~: ;05"lbe; :A ::.: :: ~A'IAee. "C:~::7:A' ßAÆJ e." ",eA"':::s~:,," .~h..eA'" ,. b.SIAes:;e:.s.,e ~oce..eA', .'" ""e...eA' /6. !he '''AS o '0. 'his ",e.",.. e"h .elo.se 'A~ 'he. ." 05 ..bllshe~ IA Q"'est' o Rele.se ,el.::A', Qwest wm e....le 'he :so".'e~ A~~eA~., .. s "'051 e."eA' I"A '"' ",sclosTh 'est '''AS ' ost '''Asaet' ' .'e~ese ".As."loAs "'II; "".AS will be e.ee.'e~ ,; 10AS 'A 'ho 5l.A~ AloAe Te ' IAs'.lIe~ IA 'AT' ;, bo ..,.'e~ w"hlA fi" .,'heA. full 0. .0IA' .ele.s st '""I"'A..eA!. o "I~ ,eleoe ..e~'hl':s fl.e b.slAess ~.. ."i;~ ~,~S1Aes ~.\' .Ilho A."'be.:~of I"A Is IAst.lle~ IA 'P;" WIA~Ow fo.. ..leo' .e..."'.A'" ,es '''Asa'':-II be .efo...~ 'o.s 'ho "+st' .el"'se bOlA' o,I,IA.II" ' WO'kiA' ~." '0 'h se ~ ,0",.le'oó, These' 'OAS wm be ..e,.le~ IA 'h 'Ag WIA~OW," ' ..e,.'e~' e" ollhe "'oA'h IA 'h "A""loAS wm be ..e,"e~ e ",oA'hs wheA AO Testl".o T" ' e "'oA,hs "'h OA 'he ,," ·es- '''As.''loA "".1" ""1" eA AO 'eleose .elate~ , --, o"he A",.es' ..leo50 '''Asa''IOAS n,' be .e.o"o~ b" ..Ie est '''AS. "10 AS ... ~ or miel release test tr~ a:e anel iAcll:de€l in t!:e R . .. \ ¡ I'" AS."'OAS .'" e.o"iog Pe.1 ""."..'es 'he ..'eA' 'h -- ,0",.let"'" un 0. ."IA' whl,h '"0 tl:at pro€luce corn at SATl! mirrors produc . o T .."ble ..s.l, ' "OA b. ",eos '"'As."loAsoo.A'es.s s IA SA' 'A~ IA ..0~."lo:"A' 'he .0..eAla"" 01 1M' hel~s" s.e,lhe~ lo'h ."~.'IA' ,o"'..'.blo 'e I ' .n '"' ,es '''As.''loAS o ~ele.50 belA' 'este~, e .ele.se's ,ei ~;..Ios..e ~:::::~ ,hose 'h.' "'''A '0'''"'' Iomparabilt" "'i'll b d A and developer "'€lrl i. l' €lrmatted data aAd," -0 .0' ' ," -"Hoe' I · '..A"";OAS ."IAs! 'h;.e''''Ae~ By "'I..IIA' 'he ~ -_us .. ...~ '0 'he I'"os 'leo" Res OAS - ""'0 ~.la .A. floi~s." .A~ hel.s IA eoeh . . ..o~."s, .A: 'ej:~s A,kAowlo~.o",eA's, """Io¿;:eo.~e, ....Ios, "Os, 'A~~:es..e I., 'he 'es!Test '"AS.";OAS ..e.. ' .. ""Ah.",.IIoAs (,GOs) fo :.le""Alals, .R~ "'"A'' o Test ".ASO";OAS oMe~ OAO ""'e Io...,h A'" ' .' ow 'h,o..h oUgjblebe COA51st of a a f en major IMI. I'e..e50A'e~, ~o,"e~ s.IIe 01 P. ~ I '~M ,e,o"e wllhlA 7 ~ .. o :." P.. o.~e., G.~e., .A~ P · .tt A";vl", oo",bIA.lloAs, ;::~e",h. I"A ,eleee,.."h .e,.o" ,. 'hoeo ost ORlO","A""'OA' I 'GC .. s! "h.oo ""loAs will e"'''A''eA'S ,h' "'.,,,bo",, of 'he st. S 10' flow ,h.o. h .e. ~€Yelo.o: W~:k;:.se",,,eA' foe.ses O:I~::e,~A~,'~A"A' 01 "'S.I'~ :::~=I... IAeI..e~,eets .A" "e "'...;A': e '.".1'" of 'he st..". ". .A~ .'oó."loA ..'."1", Pe'I.~' · ,,,.Ies ~;st,;b...~.s .," le ;A~ 'he ",U~"" of'he '0 ,P9 19A GAe "" h ° .e o.se Aolifl,.tioAs ~ A e""OA'.. U ' '!'it of Mea5l:re¡Percent I PO-19 Stand-Alone Test Environment (SATE) Accuracy (continued) PO 19B:. One month (for those months in which release relate€l test transactions are eompleted) Rep9rtirig (,9mpari5eFlsi NOAe Di5aggFcgatieFl Rep9Ftirigi pg 19A Reported separately for eacl: release tested iA the reporting period PO 19B NOAe F9Fmuiai PO 19A ((Total AumbN of successfully com~leted SATE test traAsactions C)cccuted fer a Software Release or beh..een releases ~Nformance test completed in the Reporting Period):(Total number of SATE test trm:isactions execi:ted fer each Software Release or between releases ~erfermance test com~leted in the Re~orting Period)) x 100 PO 19B ,. ((Total ni:mber of com~leted IMA EDI test transactions execi:ted in SATE and ~rodi:ction that produce comparable results fer each new major 1M!' Software Release com~leted in theRe~orting Period) .. (Total numaerof completed IMA EDI test transactions e*eci:ted in SATE and ~rodl:ctioA for each nev.. major IMA Softv¡are Release com~leted iA the Re~ortiAg Period)) )( 100 li*elu5ieFl51 For PO 19B: ..Transactions that fail due to the l:f1availability of a content item (e.g., TN eichai:stion iA SATl!or tl:e production environment) or a function in the SATE or production eAvironments (e.g., address ..'alidation query or GSR qi:erv) tl:at is l:nsl:ccessfl:l dl:e to an oi:tage in systems tl:at interfaee '..itl: IM/\ EDI (e.g.,PREMIS or~.Transactions tl:at fail because of differences between the produetion ana SATE results caused when an IMA candidate is implemented into IMA and not SATE (i.e., 'Nhere CMP decides Aot to implemeAt an IMA candidate in a SATE release:e.g., tl:e Reject Duplicate lSR candidate in IMA 12.0).Tl:is excli:sion docs AOt apply during reporting periods in 'Nhich tl:ere are rio differeAces between production IMA and SATE caused by SATE releases paekaged pursuant to GMP decisions. PF9dyet Rep9FtiFlgi None StaFldard: PO 19/\95% for eacl: release tested PO 19B.95% A..ailal:ilt'ýi ~ Available ..Transactions tl:at are eiiecuted aAd fouAd to I:ave inconsistencies with tl:e data and format rules will be corrected aAd rerl:A.RerUA volumes ...ill AOt be couAted in the denominator for PO 19.Sl:ch I Qwest Idal:o SGAT Tl:ird Revision, Eigl:tl: AmeAdeEl EIEl:ibit B Jl:ne 26, 2007 Page Attachment 1, p. 3~ po-is Stand-Alone Test Environment(SATE) Accuracy (continued) corrections and re executions are intended to enforce strict a€lherence to busiAess rules publisl:ed in Q'A'ests most current IMA EDI Data and Disclosure Documents. .. The product and activity combinations tl:at make up tl:e test ded(s for PO 19B '..ii be updated after each major IMA software.release and provided to (iEGs witl: the publication of !MA Wi Draft !Aterface Tecl:Aical SpecificatioAs for tl:e AelEt major IMA soft'..are release as defined in the CMP process. All combiRatioAs witl: EO! trarisactioA volumes )0 100 in the previous 12 montl: period ....ii be iAdu€led in tl:e test deck. 75 days prior to the execution of the test, Qi\,est'#ill run a quer't' against IMA to determine wl:icl: combinations meet the criteria for inclusioA (i.e., volumes" 100). .. The intent of this provision is to avoid includiAg tl:e effects of circumstances beyond tl:e SATE environmeAt tl:at could cause differences in SATE an€l productioA results that are AOt due to problems in mirroring production. For example, because of real time data manipulation in production, an appointment a'lailabílitv query transaction in SATE ..il not retum the same list of available appointmerits as iA proâuetioA. Available appointmeAts iri production arc fully dependent OA real time acti"'ities tl:at occur tl:ere, whereas available appointments iA SATE are based on a pre defiAed list tl:at is represeAtative of production. I Q'uest ldal:o SGAT Tl:irå Re'.'ision, Eigl:tl: AmeAded E)ll:ibit B Jl:ne 26, 2007 'PageAttachment i i p. 3~ PO.20 (Expanded)Manual Service Order Accuracy . Purli9se: Eval!cates tlie degree to wl:iCR Q.vest ace!crately processes GlEGs' local Service Rea!:ests (lSRs), whicl: are electronically submittei Service Orders, base€l on mecl:anized comparisons of specified lSR Service Order fields and focusing on tl:e perceAtage of manual aceurate/error froee, ges£rii:tieR: Measures tRe percentage of maAually processed Qwest Service Orders tl:atare populated correctly, in speciied data fields, \\'itl: i.Indu€les only Service Orders created from Glee LSRs tl:at Qwest receives~electronically (via IMA GUI or IMA Wi) and ma Orders, regardless of flow tRrougl: eligibility, subject to ClidusioAS specified below..Inclu€les only Service Orders, from the product reporting categories specified below, tl:at request inward line or feature activi' assigned a due date by Q,vest, and are completed/closed iA the reporting period.Cl:ange Service Order types inciudeEl in this 'T' action coded liAe or feature USOCs..All Service Orders satisfYi~g tl:e above criteria are e'laluated iA Hiis measurement.m.An inward line Service Or€ler will be dassified as "aecurate" and tl:us counted iA tl:e numerator in the formula beloVi when th, determine tl:at the fields specified in the Service Order Fields E'laluated section below (wl:en the source fields have been proi tl:e Service Order. An iAward feature SeF'lice Order will be classified as "accurate" if the fields specified in the Service Order F fields I:a'.'e been properly populated on tl:e LSR) are all accurate on tl:e Service Order and if no cu.;G notifications to tl:e call cl lSR!SO mismatch for that order. Service Orders wil be counted as being accurate if tl:e conteAts of the relevant fields, as recorded in tl:e completed Servii properly matcl: or eorrespond to tl:e informatioA from tl:e specified fielels as provided iA tl1e latest version of associated i Service orelers generated from lSRs receiving a PIA (Provider Initiated Activity value wil be eounted as being accurate if e eorrespoAdiAg PIA valtie. Service Orders, iAciuding those otl:erwise considered accurate under the abo'.'e described mechanized field eomparisoA, . errors in its Service Order(s) as a resl-lt of contaets reeeíved from GLEes no earlier tt:an oAe busiAess day prior to tl:e origi . ReliertiRg Perie~¡One month, reported in URit Elf Measure:Percent arrears (i.e., results first appear in reports OAe montl1 later tl:an results for measuremeAts tl:at are not reported in arrears), in order to exclude Service Orders tl:at are tl:e subject of call ceAter tickets counted in OP 513 aAd OP ST, as l:aiiiAg new servÎCe problems aUrib!:ted to Ser..ice Order errors. Reporting Comparisons:Disaggregation Reporting: CLEC Aggregate and individual CLEC Statewide Level Formula: I ((Number of accurate, evaluated Service Orders) + (Number of evaluated Service Orders completed in tl Exclusions:.Service Orders that are the subject of call center tickets counted in OP-5B and OP-5T as having new service problems attribut.Cancelled Service Orders..Service Orders that cannot be matched to a corresponding LSR I .Records missing data essential to the calculation of the measurement per tl:e PIO. I gp - ¡ In!!ir&:allatieACemmitments Metpo-20 Manual Service Order Accuracy (continued) PrešYEitServices and Elements Reporting:Standard:.Resale and UNE P (POTS and Centrex 21)-95% *-Unbundled Loops (Analog and Non-Loaded 2/4-wire, DS1 Capable, os; and I:igher Gapable, ADSL Compatible, XDSL-I Capable, ISDN-BRI Capable). .A¥aila~iltv;Notes: Available 1.To be included in the measurement, Service Orders created from the same version of IMA-GUI or IMA-WXML. b-Consists of all manually-processed, qualifying Service Orders perf category specified above, from throughout Qwests 14-state local &,b LSR-Service Order Fields Evaluated Mechanized comparison of the fields from the Service Order to the LSR: LSR Field LSR Field Name Remarks/Service Order Field:Form Code CCNA Customer Carrier CCNA field of LSR form compared to the RSID/ZCID field identifier in Name Abbreviation the Extended ID section ofthe Service Order. PON Purchase Order PON field of LSR form compared to the PON field in Bill Section of Number the Service Order. D/TSENT Date and time sent The D/TSENT field of LSR form from the Firm Order Manager, using applied business day cut-off rules and business typing rules, and compare to the APP (Application Date) used on the Service Order. CHC Coordinated Hot Applies only to Unbundled Loop. Cut Requested Validate that the installation USOC used on the Service Order matches the Coordinated Cut request. (Evaluated in conjunction with the TEST field to determine correct USOC) TEST Testing required Applies only to Unbundled Loop. Validate that the installation USOC used on the Service Order matches the TEST request. (Evaluated in conjunction with the CHC field to determine correct USOC) NC Network Channel Applies only to Unbundled Loop. NC field on the LSR form Code compared to provisioning USOC for CKL1 on the Service Order. LSR NCI Network Channel Applies only to Unbundled Loop NCI field on the LSR form Interface Code compared to provisioning USOC for CKL1 on the Service Order. SECNCI Secondary Applies only to Unbundled Loop orders. Network Channel SECNCI field on the LSR form compared to the provisioning USOC Interface Code for CKL2 on the Service Order. I Qwest lelal:o SG/\T Tl:ird Revision, l!igl:tl: ll,meAeled EJEl'ibit B June 26, 2007 PageAttachment 1, p. 3í I gp ¡ IAst.allatien CemmitmeAts Metpo-20 Manual Service Order Accuracy (continued) LSR-Service Order Fields Evaluated Mechanized comparison of the fields from the Service Order to the LSR: LSR Field LSR Fiéld Name Remarks/Service Order Field:Form Code PIC InterLATA Pre-PIC field on Resale or Centrex form compared to PIC populated on subscription the "1" or "T" action lines in the Service and Equipment section of Indicator Code the Service Order. Note: LSR PIC = None; S.O. PIC = None Resale or LPIC IntraLATA Pre-LPIC field on Resale or Centrex form compared to LPIC populated on Centrex subscription the "I" or "T" action lines in the Service and Equipment section of Indicator Code the Service Order. Note: LSR LPIC = None; S.O. LPIC = 9199 LSR LPIC = DFLT; S.O. LPIC = 5123 TNS Telephone Validate that all telephone numbers in the TNS fields in the Service Numbers Details section on the Resale or Centrex form requiring inward activity are addressed on the Service Order. I FA!Feature When the FA = N, T, V FEATURE Activity/Feature Validate line and feature USOCs provided in the FEATURE field on Codes the Resale or Centrex form are addressed with "i" and/or "T" action Resale or lines on the Service Order. I Centrex Note: Comparison will be based on the USOCs associated with line and feature activity listed in the PO-20 USOC List posted on Qwests I public website, on the web page containing the current :Pperformance results www.qwest.com/wholesale/results). Qwest may add USOCs to the list, delete grand-fathered/ discontinued or obsolete USQCs, or update USOCs assigned to listed descriptions by providing notice in the monthly Summary of Notes and updating the list. LS ECCKT Exchange Company Applies to LSRs with ACT = C (only when NC code has not changed, Circuit ID M,orT. ECCKTfield on the LS form compared to the CLS field in the Service and Equipment section of the Service Order. LS/CFA Connecting Facility CFA field on the LS or LSNP forms compared to the CFA field used in LSNP Assignment CKL1 of the Service Order. (Verbal acceptance of CFA changes wil be FOC'd and PIA'd, which will account for the mismatch and eliminate it as an error in the PO-20 calculation. I Qv..cst iElaAo SGI\T Tl:irdRe'lision, EigRtl: AmeAEled Eiil:il:it B June 26, 2007 PagcAttachment I, p. 3l: I gp ¡ IAstallatieR CemmitmeRts Metpo-20 Manual Service Order Accuracy (continued) LSR-Service Order Fields Evaluated Mechanized comparison of the fields from the Service Order to the LSR: Form LSR Field Code LTV ¡c~E :: I .e.:II IIti :E I .E- .. IIII U:: 0 ~ -: .s .e Lli~.. c i: 0 I "t.. ~C ~ ~e TOA DML NOSL TMKT LNLN and LNFN ADI LSR Field Name Listing Type Type of Account Direct Mail List No Solicitation Indicator Telemarketing Listed Name Address Indicator Remarks/Service Order Field: LTV = 1 (Listed - appears in DA and the directory.) Validàte that there is a LN in the List section of the Servi.ce Order. LTV = 2 (Non Listed - appears only in DA.) Validate that there is non listing instructions in the LN field in the List section of the Service Order. Central/Western Region: Validate that the left handed field is NLST and (NON-LIST) is contained in the NLST data field in the List section of the Service order. Eastern Region: Validate that the left handed field is NL and (NON LIST) is contained in the NL data field in the List section of the Service Order. LTV = 3 (Non Pub - does not appear in the directory and telephone number does not appear in DA.) Validate that there is non published instructions in the LN field in the List section of the Service Order. Central/Western Regions: Validate that the left handed field is NP and (NON-PUB) is contained in the NP data field in the List section of the Service Order. Eastern Region: Validate that the left handed field is NP and (NP LODA) or (NP NODA) is contained in the NP data field in the List section of the Service Order. Validate TOA entries (only reviewed when BRO field on DL form is not populated): TOA valid e.ntries are B or RP Validate that there is a s~mi colon (;) within the LN in the List section of the Service Order. TOA valid entries are R or BP Validate that there is a comma (,) within the LN in the List section of the Service Order. Exception: When LSR-TOS = 3, TOA review is Not Applicable. Handled by Complex Listing Group. RequiresThis may be done on an existing service order or a separate service order. DML field = 0 on DL form; Service Order LN contains (OCLS). Arizona Only NOSL field = Y on DL form; Service Order LN contains (NSOL) (OCLS). Colorado Only TMKT field = 0 on DL form; Service Order LN contains (OATD). When both the DML and the TMKT fields are populated, DML validation applies. LNLN and LNFN fields on DL form compared to the LN field in the List section of the Service Order. ADI = 0 on DL form; Service Order LA contains (OAD). LAPR. LANO Listed Address Number Prefix Listed Address Number LAPR field of the Listing form compared to LA in the List section of the Service Order. LANO field of the Listing form compared to LA in the List section of the Service Order. I Qwcst lelal:o SGl\T Tl:irel Re'JisioA, EigRtl: l\meAded Eiil:ibit B June 26, 2007 Page Attachment 1, p. 3S I OJ. - ¡ IFlstallathiJA GemmitmeFlts Metpo-20 Manual Service Order Accuracy (continued) LSR-Service Order Fields Evaluated Mechanized comparison of the fields from the Service Order to the LSR: LSR Field LSR Field Name Remarks/Service Order Field:Form Code. LASF Listed Address LASF field of the Listing form comparedto LA in the List section of Number Suffx the Service Order. LASD Listed Address LASD field of the Listing form compared to LA in the List section of Street Directional the Service Order. LASN Listed Address LASN field of the Listing form compared to LA in the List section of Street Name the Service Order. LATH Listed Address LATH field of the Listing form compared to LA in the List section of Street Type the Service Order. LASS Listed Address LASS field of the Listing form compared to LA in the List section of Street Directional the Service Order. Suffx LALOC Listed Address LALOC field of the Listing form compared to LA in the List section of Locality the Service Order. LSR DSPTCH Dispatch Limited to Unbundled Loops where ACT = Z or V only. If DSPTCH field on the LSR form = Y, validate dispatch USOC in the Service and Equipment section ofthe Service Order. LTC Line Treatment Applies only to Cèntrex 21 Code LTC field numeric value on the Centrex form compared to the data Centrex following the CAT field for the Line USOC on the Service Order. COS Class of Service -Applies only to Centrex 21. Qwest Specific COS fieid of the Centrex form compared to the CS field in the ID section of the Service Order. ... Resale or FEATURE Feature Details As specified in Appendix A of tl:e 14 State WorkiAg PID. Centrex DETAILS Comparison would be based on the fields associated with theUSOC list referenced under Feature Activity above. Resale or BLOCK Blocking Type For each LNUM provided in the Service Detail section of the Resale Centrex . (Stage 1)or Centrex form when BA = E: Note: The BLOCK field may have one or more alpha and/or numeric values per LNUM. This review will only validate based on BA/BLOCK fields and will not address blocking information provided in the "Remark" section on the LSR or the Feature Detail section of the LSR. The values listed below wil be considered as follows: I If BLOCK contains Ai validate FID TBE A is present on the service order floated behind line USOC associated with the TNS for that LNUM. I If BLOCK contains B, validate FID TBE B is present on the service order floated behind line USOC associated with the TNS for that LNUM. I If BLOCK contains C, validate FID TBE C is present on the service order floated behind line USOC associated with the TNS for that LNUM. I If BLOCK contains H, validate FID BLKD is present on the service order floated behind line USOC associated with the TNS for that LNUM. I Qimst ¡claRo SGI\T Tl:ird RevisíoA, l!igl:tl: Amencled E)ll:ibit B. JI:Ae 26, 2007 Page Attachment 1, p. 4C I gp ilnstalIatieFi Cemmitments Metpo-20 Manual Service Order Accuracy (continued) LSR-Service Order Fields Evaluated Mechanized comparison of the fields from the Service Order to the LSR: LSR Field LSR Field Name Remarks/Service Order Field:Form Code DFDT Desired Frame Due Applicable only to orders for Resale and UNE P (POTS and Centrex Time ~ DFDT field on the LSR form compared to the FDT field in the Extended ID section of the Service Order. I LSR DDD Desired Due Date DDD field from the last FOC'd LSR compared to the original òr last subsequent due date in the Extended ID section on the Service Order when no CRAG/PIA is present on the FOe. (i.e. Evaluation includes recognition of valid differences between DDD and Service Order based on population of the CRAG/PIA field on the LSRC (FOC)) I i:LTN Listed Telephone For Resale and UNE P (pOTS and CeAtrex 21):E 0iio ~Number L TN field on the Listing form compared to the Main Account- - Number of the Service Order.II II I ti Ui: 00_ .. 1; .. ëñ For Unbundled Loop: L TN field on the Listing form compared to the0- 0 ti.. - i:;: ;:.-TN floated after the LN in the Listing section of the Service Order... -..o i: IIti o~ QI 't o!: QIQ 1û LNPL Letter Name LNPL field on the Listing form;: L, validate that LN on the Service i ::..iU Placement Order follows letter placement versus word placement. I Q e I Qwest Idal:o SGAT Tl:ird RCliisioA, eigl:tl: Amen€leå E¡(l:ibit B JUAe 26, 2007 Page Attachment 1, p. 41 ORDERING AND PROVISIONING OP-2 - Calls Answered within Twenty Seconds - Interconnect Provisioning Center . I Purpose: Evaluates the timeliness of CLEC access to Qweses interconnection provisioning center(s) and retail customer access to tl:e Busine answered within 20 seconds. Description: Measures the percentage of (Interconnection Provisioning Center or Retail BusiAess Office) calls that are answered by an agent wi'.Includes all calls to the Interconnect Provisioning Center/Retail Business Office during the reporting period, subject to exclusic .Abandoned calls and busy calls are counted as calls whiel: are not answered within 20 seconds. .First ring is defined as when the customer's call is first placed in queue by the ACD (Automatic Call Distributor)..Answer is defined as when the call is first picked up by the Qwest agent. I Reporting Period: One month Unit of Measure: Percent I Reporting Comparisons: CLEC aggregate and Qwest Disaggregation Reporting: Region-wide level~ Retail results Formula: ((Total Calls Answered by Center within 20 seconds) + (Total Calls received by Center)) x 100 Exclusions: Time spent in the VRU Voice Response Unit is not counted. I PreQwetServices and Elements Reporting: Not Standard: ~ Diagnostic applicable I !h1ailalliltw:Notes: Available OP.3 - Installation Commitments Met Purpose: Evaluates the extent to which Qwest installs services for Customers by the scheduled due date. Description:, .Measures the percentage of orders for which the scheduled due date is met..All inward orders (Change, New, and Transfer order types) assigned a due date by Qwest and which are completed/closed dur to exclusions specified below. Change order types included in this measurement consist of all C orders representing inward ac requested due dates longer than the standard interval. I .Completion date on or before the Applicable Due Date recorded by Qwest is counted as a met due date. The Applicable Due ( delayed by the customer, the most recently revised due date, subject to the following: If Qwest changes a due date for Qwest customer-initiated due date, if any, that is (a) subsequent to the original due date and (b) prior to a Qwest-initiated, changed i I Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate,Disaggregation Reporting:Statewide level7 individual CLEe and Qwest Retail results .Results for ¡¡roduct/services listed in Product Reporting under "MS according to orders involving: OP 3/\Dispatches '...itl:iA MSAs; OP 3B Dispatcl:es outside MSAs; and OP 3G No dispatel:es..Results for produets/ser..ices listed in Product ReportiAg under "Zone ty according to iAstallatioAs: OP 30 In Interval Zone 1 areas; ana OP 3E In IAterval Zone 2 areas. Formula: ((Total Orders completed in the reporting period on or before the Applicable Due Date) + (Total Orders Completed in the Reportin Exclusions: .Disconnect, From (another form of disconnect) and Record order types..Due dates missed for standard categories of customer and non-Qwestreasons. Standard categories of customer reasons are: customer-requested disconnect order issued, no access to customer premises, and customer hold for payment. Standard caÌl Disaster, and Work Stoppage..Records involving official company services..Records with invalid due dates or application dates7, completion dates, or service/element (product) codes. Records withiAvalid completion dates. Records with iAvalid product codes. -Records missing data essential to the calculation ofthe measurement per tl:e PII)..~ PreGwEtServices and Elements Reporting:Standar I MSA p.'pe DisaggFegatieA I I .Resale I .Resale Residential single line service Parity w I .Resale Business single line service Parityw Centrex I Parity witl:retail service I .CeAtrelE 210ther Resale Non-residential services (incl. Centrex, Centrex 21, and PBX)Diagnos weighte I .DSO (non desigAed provisioAinglResale DS1 Service Parityw I PBX TrunlEs (non desigAed provisioning)I Parity witl: retail service I .Other Resale Digital Services (incl. Basic ISDN, Primary ISDN (AOA designed provisioning, DSO, and Frame Relay)Diagnos weighte OP - 3 Installation Commitments Met (continued) Basic ISDN (non designed provisioning)Parity'..ith retail service ..UAbundled Network Element Platform (UNE P)Parit' witl: Iiw retail servieefP I .UAbundled Neh'Jork ElemeAt Platform (UNl! P)ParitY'Nitl: retail Centre/( 21 (Centrex 21 ) ..UnbuAdled Net..ork Element Platform (UNE P)Parity witl: retaii CentreJI (Centrex) ..Line Splitting 95% I .Loop Splitting Nm Diagnostic I ..Line Sl:aring 9& I ..Sub-Loop Unbundling COl 90ix I 4-All Otllel' Statesi Diagnostic Zone Type DisaggregatioH ..Resale I Primary ISDN (desigAed provisioning)Parity with retail sepo'ice I Basic ISDN (desigAed pro'lisioAiAg)Parity witl: retail serviee I DSO (designed provisioAing)Parity witl: retail service I ~Parit'ý 'Nitl: retail service PBX Trunks (designed pro,..isioning)Parity '..ith retail service DS3 and higl:er bit rate services (aggregate)Parity v/itl: retail service Frame Relay Parity witA retail sepo'ice .LIS Trunl(s Parity witl: Feature Group 0 (aggregate) I ..Unbundled Dedicated Interoffce Transport (UDIT) UDIT DSllei¡el Parity witA retail DSI Private Line ..UDIT Above :DS1level Parityw Darl( Fiser IOF Diagnostic 1.UAbundled Loops: I ..Unbundled Analog Loop 90% ..Unbundled Digital-capable Loop lincl. Non-loaded -l2-wire & 4-wire, xDSL.1 capable, ISDN capable, & ADSL-90% qualified) ..NOA loaded Loop (4 wire)Loops with Conditioning Parity w 90%) ..Unbundled DS1-capable Loop Parityw )IDSL I cal3able Loop 9Q ISDN capable Loop ..Parity '.vitl: retail ISDN BRI (designed) I ADSLqt:alified Loop 9Q Loop types of DS3 and higl:er bit rates Parity with retail DS3 and higl:er bit rate Private line (aggregate)services (aggregate) ... Dark Fiber LoopEEL (050 level)/Diagnos I ..Loops witl: GonditioAiAgEEL (DS1Ievel)"90% E911/911 TrunksNotes:Pa rity '.'. I Qwest Idaho SGI\T Tl:ird RevisioA, Eigl:th /\meAded E)ll:ibít B June 26, 2007 Page Attachment i i p. 4-' OP-4 - Installation Interval Enhanced l!xtended loops (EELs)(DSO level) Purpose:W-l\; 90; Evaluates the timeliness of Qwests installation of services for customers, focusing on the average time to install service. I -All OUuir States: DiagAostic ..l!nhanced hteAded Loöps (EEls)(DSllevel)9Q I ..Enhanced E)~tended loops (EEls)(DS3Ievel)WA;90% All OtÀer States; Diagnostic Ai.'aila~i1t'f¡~ Available Reporting '..il begin at the time Gll!Gs or€ler tl:e product, in any quantity, for tl:ree consecuti'Je months.De Measures the average interval (in business days) NOTE 1 between the application date and the completion de implemented. ..Includes all inward orders (Change, New, andTransfer order types) assigned a due date by Qwest and reporting period, sublect to exclusions specified below. Change order types for additional lines consist ..Intervals for each measured event are counted in whole days: the application date is day zero (0); the,il ..The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most r following: If Owest changes a due date for Qwest reasons, the Applicable Due Date is the customer-ini the original due date and (bl prior to a Qwest-initiated, changed due date, if any.NOTE 2 ..Time intervals associated with customer-initiated due date changes or delays occurring after the Appli below, are calculated by subtracting the latest Qwest-initiated due date, if any. following the Applicab initiated due date, if any.NOTE 2 OP 4 Installation Intel\'al PliI¡i9Sel E'éaluates tl:e timeliness of Qwests instalIatioA of services for customers, focusing OA the a'éerage time to install service. DesGri¡il:ioFlI Measures the average interval (in business daysrNO:¡E~.t bet'Neen the application date and the completion date for service orders aecepted and implemented. "IAclu€les all inward or€lers (Cl:ange, New, and Transfer order types) assigned a due date by Qi.vest and which areeompleted/c1osed during the reportíAg period, subject to e¡¡clusioAs specifieel below. Ghange order types for adclitionallines consist of all G orders representing inward activit... "Intervals for each measured event are counted in whele days: the application date is day zero (0); the day following the application date is day one (1). "The Applieable Due Date is the original due date or, if ehanged or delayed by the customer, the most recently revised due date, suGject to the following: If Q'.vest ehanges a due date for Qwest reasons, the Applieable Due Date is the eustomer initiated due date, if any, that is (absubsequent to the original due date and (b) prior to a Qwest initiated, ehanged due date, if any. N. TE-- "Time intervals assoeiated with customer initiated due date changes or delays oecurring after the Applicable Due Date, as applied in the formula below, are calculated by subtraeting the latest Qwost initiated due date, if any, foll~ the Applicable Due Date, from. the subsequent . ,. '... ....~;,l , Reporting Period: One month Unit of Measure: Average Business Days Reporting Comparisons: CLEC aggregate, individual Disaggregation Reporting: _Statewide level., CLEC and Qwest Retail results "Results for productlserviees listed in Produet Reporting under "MSA Type Disaggregation" 'Nil be reportod aecerding to orders involving: OP 4/\Dispatel=es '.vitl:iA MSAs; OP 4B Dispatehes outside MSAs; and OP 4C No dispatcl:es. "Resi:lts for prod!:cts/services listed in Product Reporting !:nder "Zone type DisaggregatioA" will be disaggregated aceording to iAstallations: OP 40 IA Interval Zone 1 areas; aAe OP 4E In Interval Zon.e 2 areas. Formula:/ L((Order Completion Date) - (Order Application Date) - (Time interval between the Original Due Date and the Applicable Date) - (Time intervals associated with customer-initiated due date changes or delays occurring after the Applicable Due Date)) + Total Number of Orders Completed in the reporting period Explanation: The average installation interval is derived by dividing the sum of installation intervals for all orders (in business days) NOTE 1 by total number of service orders completed in the reporting period. Exclusions:./ "Orders with customer requested due dates greater than the current standard interval. "Disconnect, From (another form of disconnect) and Record order types. .Records involving offcial company services..Records with invalid due date5-L application dates, completion dates, or service/element (product) codes. .Records witl: iA\lalid completion dates. .Records witl= invalid product codes..Records missing data essential to the calculation of the measurement per tl:e PID. OP i l;el¡a';eEl 1;¡a'¡S4 Installation Interval (continued) PraE!YGt Rel,UllrtiRg:£tai:dards: M§A rv,e i;isaggregati!!!: .Resale I Residential single liRe seF'.'ice Parity witl: retail service I Business single line service Parity \I,'ith retail service I Centre)(Parity witl: retail service I Gentrex 21 Parity witl: retail service DSO (ACA desigRed provisioning)Parity witA retail service PBX Trunks (non designed provisioning)Parity '..itl: retail service Primary ISDN (noA desigRed I3rovisioning)Parity with retail serviee I Basic ISDN (noA designed I3ro'.'isioning)Parity ..itl: retail service I .Unbundled Network Element Platform (UNE P)Parity with like retail service~ I .UAbundled Network Element Platform (UNE P)Parity witl: retail GeAtre)( 21 (CeAtrex 21) I .UnbuAdled Network Element Platform (UNE P)Parity '#itl: retail CentreJE (Centrex) I .LiAe Splitting 3.3 days~Diagnostic.Loop SplittAg I .Line Sl:ariAg 3.3 days I .Sub Lool3 Unbl:Adling GO: é €lays J.JI Otl:er §tates: Diagnostic I Zmie Type Disaggregatioß I Quest Ielal:o SGAT Tl:ird RevisioA, l!ightl: AmeA€led E)(l:ibit B Jl:Re 26, 2007 Page Attachment 1, p. 4í , ~ I i; ~OP sa'ta ;a'/!i4 Installation Interval continued.Resale Primary ISDN (designed provisioniAg)Pafity with retail seF'..ice Basic ISDN(designed provisioning)Parity witl: retail ser..ice DSO (elesigned provisioAiAg)Parity with retail service~Parity with retail service PBX Tnml€s (designed provisionirig)Parity witl: retail seF'..ice DS3 and higl:er bit rate services (aggregate)Parity with retail service Frame Relay Parity with retail service .LIS Trunl~s Parity ",vith Feature Group D (aggregate) .Unbundled DeElicated Interoffice Transport (UDIT) UDIT DS11e..el Parity with DSI Pri'iate Line Serviee UDIT Abm.'e DS11evei Parity with Pri\iate LiAes above DS11evei Dark Fiber IOF DiagAostic.UnbUndled loops: Analog lo€lp H- Non loaded loop (2 wire)H- Non 10adeElloop (4 wire)Parity witl: retaÎI DS1 Private Line DSI capable loop IdaRe) le..."a, MeRliana, NellFasl(a, NeFliR Dakelia) gFegeR) W'¡ÐFRingl Parity with retail DS1 Pri\iate line ft,rliena, CeleraE!a, MiRReselia, New Mel(i6e, Sawt'" Dal~elia, UtaR, \/'asl:ingteRI 5.5 days xDSl I capable loop H- ISDN capable loop Parit't' '#itl: retail ISDN BRl (designed) ADSl qualified Loop H-. Loop types of DB and higl:er bit rates Parity with retail DS3 and higher bit rate services (aggregate)(aggregate) Dark Fiber loop Diagnostic I loops with Conditioning 15 days I .1:911/911 Trunl(s Parity with retail E911/911 Trunks I .EAl:anced Extended loops (EELs)(DSO level)Diagnostic I .Enf:anced EIEtendeElloops (l!ELs)(DSllevei)~.Enl:anced E)(tendeEl Loops (EEls)(DS3Ievel)DiagAostic .ô..ailallilli'fl ~ Available 1.ForOP 4C, Saturday is couAted as a business day for all orders for Resale Residence, Resale Business, and UNE P (POTS), as '..ell as for tl:e retail analogues specified above as standards.For all other products under OP 4G aAd for all products under OP 41\,4B,40, aAd 4E.Saturda'r is counted as a busiAess day 'Nl:en the service order is due or eompletecl on Saturday. 2.I\ccorcling to tl:is definitioA, tl:el\J3Plicable Due Date can cl:ange, per successi'.'e customer initiated due date cl:anges or clelays, up to the point when a Qi..est initiated due date cl:ange occurs.At that point, tl:e Applicable Due Date becomes fixed (i.e., witl: AO further changes) as tl:e Elate on '..I:icl: it was set prior to tl:e first Qwest iAitiated due date cl:ange, if an't'.Following the first Qwest initiated due date cl:ange, any further customer iAitiated due date cl:anges or delays are measured as tiFRe iAtcrvals tl:at are subtraetecl as iAclicateci in tl:e formula.Tl:ese Elelay time iAtervals arc calculated as stated in the descriptioA.(Though infrequent, iA cases wl:ere multiple Owest iAitiated due date el:anges occur, tl:e stated methocl for calculatiAg delay inteF'.'als is appliecl to eacl: pair of Qi'est initiated due date change ancl subsequent customer I Qwest Idaho SGAT Tl:irci RevisioA, l!ighth Amencled EIEf:ibit B June 26, 2007 Page Attachment I, p. M i 0 i 1)1 El I)IIpe a'i"ël';S4 Insta ation Interval continued initiated due date cl:ange or delay. Tl:e intervals tl:U5 calculated from eacl: pairing of Qwest aAd customer iAitiated due dates are summed and tl:en subtracted as indicated in the formula.) The result of tl:is approach is that C!est iAitiated impacts on intervals are counted in the reported interval, and customer initiated impacts on intervals are not counted iA the reported interval. 3.ReportiA§ will begin at tl:e time GLEGs order the product, in an'! qUûAtitv, for tl:ree cOAsecutive months. Services and Elements Reporting:Standards: ..Resale Residential single line service Parity with retail Res POTS ..Resale Business single line service Parity with retail Bus POTS ..Other Resale Non-residential services (ind. Centrex,Diagnostic Parity with like retail service, (statistically Centrex 21, and PBX)weighted) ..Resale DS1 Service Parity with retail DS1 Private Line ..Other Resale Digital Services (incl. Basic ISDN, Primary Diagnostic Parity with like retail service, (statistically ISDN, DSO, and Frame Relay)weighted) ..Line Splitting 3.3 days ..Sub-Loop Unbundling Diagnostic ..UDIT-DS1Ievel Parity with DSl Private Line Service ..Unbundled Analog Looo 6 days ..Unbundled Digital-capable Loop (ind. Non-loaded2-wire 6 days & 4-wire, xDSL-1 capable, ISDN capable, & ADSL-qualifiedl ..Loops with Conditioning Diagnostic (Target: 15 days) ..Unbundled DS1-capable Loop Parity with DSl Private Line Service ..EEL - (DSO level)Diagnostic ..EEL - (DS1level)6 days Notes: 1.For resale residence, resale non-residence, Saturday is counted as a business day for a non-dispatched orders.For all other non-dispatched and dispatched orders, Saturday Îs counted as a business day when the service order is due or completed on a Saturday, 2.According to this definition, the Applicable Due Date can change, per successive customer-initiated due date changes or delays, up to the point when a Qwest-initiated due date change occurs. At that point, the Applicable Due Date becomes fixed (j.e.! with no further changes) as the date on which it was set prior to the first Qwest- initiated due date change, if any.Following the first Qwest-initiated due date change, any further customer- initiated due date changes or delays are measured as time intervals that are subtracted as indicated in the formula. These delay time intervals are calculated as stated in the description.¡Though infrequent, in cases where multiple Qwest-initiated due date changes occur, the stated method for calculating delay intervals is applied to each pair of Qwest-initiated due date change and subsequent customer-initiated due date change or delay. The intervals thus calculated from each pairing of Qwest and customer-initiated due dates are summed and. . then subtracted as indicated in the formula.) The result of this approach is that Qwest-initiated impacts on intervals are counted in the reported interval, and customer-initiated impacts on intervals are not counted in the reported interval. I Q"'Jcst IdaRo SGI\T Tl:irel Re'lisioA, l!ightl: /\meAeled Eiil:ibit B June 26, 2007 PagcAttachment i, p. 4S OP-5 - New Service Quality Purpose: Evaluates the quality of ordering and installing new services (inward line service orders), focusing on the percentage of newly-installed service orders that are free of CLEC/customer-initiated trouble reports during the provisioning process and within 30 calendar days following installation completion, and focusing on the quality of Qwests resolution of such conditions with respect to multiple reports. Description: Measures two components of new service provisioning quality (OP-SA and -5B) and also reports a combined result (OP- 5T), as described below, each as a percentage of all inward line service orders completed in the reporting period that are free of CLEC/customer-reported provisioning and repair trouble reports, as described below. Also measures the percentage of all provisioning and repair trouble reports that constitute multiple trouble reports for the affected service orders. (OP-5R) · Orders for new serviçes considered in calculating all components of this performance indicator are all inward line service orders completed in the reporting period, including Change (C-type) orders for additional lines/circuits, subject to exclusions shown below. Change order types considered in these measurements consist of all Corders representing inward activity._ NOTE i · Orders for n,ew service installations include conversions (Retail to CLEC, CLEC to CLEC, and same CLEC converting between productss€rvices & elements). · Provisioning or repair trouble reports include both out of service and other service affecting conditions, such as features on a line that are missing or do not function properly upon conversion, subject to exclusions shown below. OP-SA: New Service Installation Quality Reported to Repair . Measures the percentage of inward line service orders that are free of repair trouble reports NOTE 2 within 30 .calendar days of installation completion, subject to exclusions below. · Repair trouble reports are defined as CLEC/customer notifications to Qwest oJ out-of-service and other service affecting conditions for which Qwest opens repair tickets in its maintenance and repair management and tracking systems NOTE 3 that are closed in the reporting period or the following month, NOTE 4 subject to exclusions shown below. NOTES · Qwest is able to open repair tickets for repair trouble reports received from CLECs/customers once the service order is completed in Qwests systems. OP-SB: New Service Provisioning Quality I -!-Measures the percentage of inward line service orders that are free of provisioning trouble reports during the provisioning process and within 30 calendar days of installation completion, subject to exclusions shown below. -!-Provisioning trouble reports are defined as CLEC notifications to Qwest of out of service or other service . affecting conditions that are attributable to provisioning activities, including but not limited to LSR/service order mismatches and conversion outages. For provisioning trouble reports, Qwest creates call center tickets in its call center database. Subject to exclusions shown below, call center tickets closed in the reporting period or the following month NOTE 4 are captured in this measurement. Call center tickets closed to Network reasons wil not be counted in OP-5B when a repair trouble report for that order is captured in OP-5A. NOTE S, 6 OP-ST: New Service Installation Quality Total . Measures the percentage of inward line service orders that are free of repair or provisioning trouble .reports during the provisioning process and within 30 calendar days oJ installation completion, subject to exclusion shown below. OP-SR: New Service Quality Multiple Report Rate · Evaluates the quality of Qwests responses to repair and provisioning trouble reports for inward line service orders completed in the reporting period. This measurement reports, for those service orders that werenot free of repair or provisioning trouble reports in OP-5A or OP-5B, the percentage of trouble reports affecting the same service orders that were followed by additional repair and provisioning trouble reports, as specified below. I 01'- S - New Service Quality (continued)..Measures the percentage of all repair and provisioning trouble reports considered in OP-5A and OP-5B that are additional repair or provisioning trouble reports received by Qwest for the same service order during the provisioning process or within 30 calendar days following installation completion. I "'-Additional repair or provisioning trouble reports are defined as all such reports that are received following the first report (whether the first report is represented by a call center ticket or a repair ticket) relating to the same service order during the provisioning process or within 30 calendar days I following installation completion. In all cases, the trouble reports counted are those that are defined for OP-5A and OP-58 above. NOTE 7. Reporting Period: One month, reported in arrears (i.e., results first appear in Unit of Measure:... reports one month later than results for measurements that are not reported in Percent arrears), in order to cover the 30-day period following installation. Reporting Comparisons: CLEC aggregate, individual I Disaggregat.ion Reporting: Statewide levelCLEC and Qwest Retail results Formulas: OP-SA=(Number inward line service orders completed in the reporting period - Number of inward line service orders with any repair trouble reports as specified above) + (Number of inward line service orders completed in the reporting period) x 100 I OP-SB =(Number of inward line service orders -completed in the reporting period - Number of inward line service orders with any provisioning trouble reports as specified above) + (Number of inward line service orders completed in the reporting period) x 100 I OP-ST=((Number of inward line service orders completed in the reporting period) -INumber of inward line service orders with repair or provisioning trouble reports -as defined above under OP-5A or OP-5B, as applicableHl + (Number of inward line service orders completed in the reporting period) x 100 I OP-SR =- -,(Number of all repair and provisioning trouble reports, relating to inward line service orders closed in the reporting period as defined above under OP-5A or OP-5B, that constitute additional repair and provisioning trouble reports, within 30 calendar days following the installation date + Number of all repair and provisioning trouble reports relating to inward line service orders closed In the reporting period, as defined above under OP-5A or OP-5B) x 100 EXGlusions: Applicable to OP SA, OP 5T and OP SR:.Repair trouble repoFts attributable to GLl!G or coded to Aon Qi..est reasons as follows: For products measured from MTAS data, repair trouble reports coded to disposition codes for: Customer Action; Non Telco Plant; Trouble 80ytnd the Network Interfce; and Miscellaneous Non Dispatch, non aVJOst (includes CPE, Customer Instruction, Carrier, Alternate Proi/ider); and Reports from other than the CLEC/customer that result in a charge if dispatched, For products measured from WF/\ (VlJorkforce Administration) data, repair reports coded to codes fer: Carrier Action (lEG); Customer Provided Equipment (CPE); Commercial pO'Ner failure; Customer requested service order activity; and Other non a'i'JOSt. Repair reports coded to disposition codes for refrral to another department (i.e., for non repair ticket resolutions of non installation related problems, except eable cuts, 'Nhich are not excluded). Applicable to OP 58, OP 5T and OR 5R onlv:.Provisioning trouble reports attributable to CLEC or non a'Nost eauses. 0.Call center tickets relating to activities that oeeur as part of the normal process of eonversion (i.e., 'h'hile a,.vost is aetively and properly engaged in proeess of converting or installing the serviee).Provisioning trouble reports involving seRi'ice orders that, at the time of the caUs, hailO fallen out for manual handling and been disassociated from the related service order, as applicable, wil be considered as not in the normal process of conversion and wil not be excluded. Applicable to OP 51', OP 58, OP 5T and OP 5R.Repair or pro'JisioniAg trol:ble reports related to service orders captured as misses uAder measurements OP 13 (GoordiAated Guts Timeliness) or OP 17 (LNP Timeliness). I QiNest Idal:o SG/\T Tl:ird RevisioA, EigRtl: Amended EJil:ibit B June 26, 2007 Page Attachment 1, p. 5J I 01'- 5 - New Service Quality (continued) ..Subsequent repair or provisioning trouble reports of any trouble on tl:e installed ser"'ice before tl:e origiAal repair or provisioning trouble report is closed. ..Service orders closed iA tl:e reporting period with App Dates earlier tl:aA eigl:t months prior to tl:ebeginning of Hie re¡3ortiAg period. ..Information ticlwts generated for internal Qi..est systemlAetwork monitoring purposes. ..Disconnect, From (another form of discoAnect) and Record order types. Wl:en out of service or service affecting problems are reported to the call center on con'version and move requests, tl:e resulting call center ticket wil be included in the caleulation of Hie numerator iA association witl: tl:e related iAward OFE:lr type even when the call center ticl(et reflects the problem was caused by tl:e Disconnect or From order. ..Records in'volviAg official Qwest compaA'ý services, RecorEls missing Elata essential to the calculation of tl:e measuremeAt as defined herein. PFedwGt Repertirig Categeries:litélrisarssi ..As specified below one 9PiAi Parity with retail service perceAtage result reported for gp iii:96.5% eacl: bulleted category under tl:e gp H:Diagnostic sub measuremeAts shown.gp iR¡Diagnostic for six months following first reporting.Possible standard (TBD) pNl:ere parity comparisoAs involve multiple service varieties iA a product category, weighting based on the retail aAalogue volumes may be used if Aecessary to create a comparison that is not affected by different proportions of wl:olesale and retail áAalogue volumes iA the same reporting category.) PredwEt RepElrting:litandanlsi Reperted WAder gp §A, gp ii, gp iT aiul gp iR:QP gp i8 gp iJ Be~..~ Residential single line Parity witl: retail service 9é Diagnostic5C Business single line Parity with retail service 9é Diagnostic5C Gentrex Parity with retail service 9é Díagnostio Gentrex 21 Parity witl: retail service 9é Diagnostic PBX Tnmks Parity witl: retail sePJice 9é DiagAostic Basic ISDN Parity witl: retail service 9é Diagnostic Primary ISDN Parity with retail service 9é .Diagnostic.o Parity witl: retail service 9é Diagnostic.I Parity witl: retail service 9é Diagnostic DS3 anEl higl:er bit rate Parit'r with retail service 9é Diagnostic sePlices (aggregate) Frame Rela'r PariW witl: retail service Diagnostic ,DiagAostic UAbundled Network ElemeAt Parity ...itl: liI(e retail 9é DiagAostic.. Platform (UNE P) (POTS)5C ..Unbundled Network Element Parity witl: retail Centreic 9é Diagnostic Platform (UNE P) (Gentrex ~~ UnbuAdled Net'lork Element Parity witl: retail Gentrex 9é DiagAostic.. Platform (UNl!P) (GeAtrCJc) I Line Splitting Parity witl: retail RES &9é Diagnostic BUS POTS I Loop Splittng~.Diagnostic Diagnostic Diagnostic I Line Sharing Parity witl: retail RES &9é Diagnostic BUS POTS I Quest ldal:o SG/\T Tl:ird Revision, Eigl:tl: I\meAded EICl:ibit B June 26, 2007 Page Attachment 1, p. 5L I op- 5 - New Service Quality h::ontinued) I Exclusions: Applicable to OP-5A, OP-5T and OP-5R:..Repair trouble reports attributable to CLEC or coded to non-Qwest reasons as follows:-For services & elements measured from MTAS data, repair trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non- Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider); and Reports from other than CLEC/customer that result in a charge if dispatched.-For services & elements measured from WFA (Workforce Administration) data, repair reports coded to codes for: Carrier Action (lEC); Customer Provided Equipment (ePE); Commercial power failure; Customer requested service ore activity; and Other non-Qwest.-Repair trouble reports associated with orders where the CLEC accepted the order completion without prior testing, when such is offered..-Repair reports coded to disposition codes for referral to another department (i.e., for non-repair ticket resolutions of non installation-related problems, except cable cuts, which gre not excluded). Applicable to OP-5B, OP-5T and OP-5R only:.Provisioning trouble reports attributable to CLEe or non-Qwest causes.- .Cal! center tickets relating to activities that occur as part of the normal process of conversion (i.e., while Qwestis actively and properly engaged in process of converting or installing the service). Provisioning trouble reports involving service orders that; the time of the calls, have fallen out for manual handling and been disassociated from the related service order, as applicable, wil be considered as not in the normal process of conversion and wil not be excluded. Applicable to OP-SA, OP-5B, OP-5T and OP-5R:.Repair or provisioning trouble reports related to service orders captured as misses under measurements OP-13 (Coordinated Cuts Timeliness) or OP-17 (LNP Timeliness)..Subsequent repair or provisioning troublereports of any trouble on the installed service before the original repair or provisior trouble report is closed..Service orders closed in the reporting period with App Dates earlier than eight months prior to the beginning of the reporting period..Information tickets generated for internal Qwest system/network monitoring purposes. .Disconnect, From (another form of disconnect) and Record order types. When out of service or service affecting problems are reported to the call center on conversion and move requests, the resulting call center ticket wil be included in the calculation the numerator in association with the related inward order type even when the call center ticket reflects the problem.was caused by the Disconnect or From order..Records involving official Qwest company services,.Records missing data essential to the calculation of the measurement as defined herein. Services and Elements Reporting Standards: Categories:OP-sA:Parity with retail service (as further specified below).As specified below - one OP-S8:96.5% percentage result reported for OP-ST:DiagnostÎC each bu!leted category under OP-SR:Diagnostic the sub-measurements shown.(Where parity comparisons involve multiple service varieties in a services/elements categoi weighting based on the retail analogue volumes may be used if necessary to create a statistically-accurate comparison.) Services and Elements Reporting:Standards: OP-5T Reported under OP-SA, OP-5B. OP-5T and OP-5R:OP-SA OP-5B OP-51.Resale Residential single line service Parity with retail Res POTS 96.5%Diagnos .Resale Business single line service Parity with retail Bus POTS 96.5%.Diagnos.Other Resale Non-residential services (incl.Diagnostic Parity with like retail 96.5%Diagnos Centrex, Centrex 21, and PBX)service, (statistically weighted) .Resale DS1 Service Parity with retail DS1 Private Line 96.5%Diagnos .Other Resale Digital ServÎCes (incl. Basic ISDN,Diagnostic Parity with like retail 96.5%Diagnos Primary ISDN, DSO, and Frame Relay)service (statistically weighted) I oi..est IdaRo SGl\T Tl:ird Revisíol', Eigl:tl: Amended EJERibít B JUAe 26, 2007 Page Attachment I, p. 5~ I 01'- 5 - New Service Quality (continued) I Exclusions: I .Line Splitting Parity with retail Res & Bus POTS 96.5%Diagnos .Sub-Loop Unbundling Diagnostic Diagnostic Diagnos I blnbi:ndled Loops: I .Unbundled Analog Loop Parity with retail Res & Bus POTS with 96.5%Diagnos dispatch.Unbundled Digital-capable Loop (incl. Non-Parity with retail Res & Bus POTS (for 96.5%Diagnos loaded ~2-wire & 4-wire, xDSL-1 capable.2- & 4-wire), DSl Private Line (for ISDN capable, & ADSL-gualified)xDSL-1, ISDN BRI (designed, & ADSL) (statistically weighted).NOA loadedUnbundled DS1-capable Loop-Parity with retail DS1 Private Line 96.5%Diagnoswt.DSI capable loopEEL (DSO level)Parity witl: retail DSI Diagnostic 96.5%Diagnos I .xDSL I cQ¡;able LoopEEL (DSl level)Parity with retail DS1 Private Line 96.5%Diagnos I ISDN capable loop Parity witl: retail ISDN BRI ~Diagnos (designed) I ADSl qualified Loop Parity witl: retail ISDN BRI ~Diagnos (designed) Loop types of DS3 aAd I:igher bit rates (aggregate)Reported under Parity v,itl: retail DS3 and ~OP-SR Diagnos OP-SA and under OP-SR (per OP-5A specifications):higl:er bit rate services (aggregate)OP-SA I .DariE Fiber loopUDIT-DS1 DiagnosticParity with Diagnostic Diagnos Retail Private Lines (DS1) Enhanced Extended loops (EEls)(DSO level)Notes:Diagno! criteria ¡ 1.!!nl:aAced !!)(tenEied Loops (E!!Ls)(D51Ie\'el)Parity'... Prh,iate I 2.!!nl:anced E)(tenEied Loof3s (EELs)(al:mve 'DSllevel)Diagnos criteria ¡ RepElrtei;wFlEler 012 i,1) aFlElwFli;er OP l:R hiler 012 i,~, speeiiieatiElFls)i I 0P I .LIS TrunlEs Parity IN o (aggrc I Unbundled Dedicated Interoffice TraAsport (UDIT) I UDIT (DSllevel )Parity w Lines (0 UDIT (/\bo'Je DSI Level)Parity w LiAes (A Dark Fiber IOF Diagnos .E911/911 Trunks Parit~' IN E911f9~ htailallilt'fi ~ 1.The specified Change order types representing inward activity exclude Change orders that do not invo J\\'ailable this measurement does not include changes to existing lines, such as number changes and PIC change! 2.Including consideration of repeat repair trouble reports (i.e., additional reports oftrouble related to tt repair report is closed and within 30 days following installation completion) to complete the determinõ days of installation. I 3.Qwests repair management and tracking systems consist of WFA pNork ForceWorkforce Administratic successor repair systems, if any, as applicable to obtain the repair report data for this measurement.r I logging calls from customers regarding problems or other inquiries (see OP-5B and OP-5T). 4.The "following month" includes also the period of a few búsiness days (typically four or five) afterwarc Qwest Idaho SGAT Third Re\i'isioA, !!ightl: Amended E)(l:ibit B June 26, 2007 Page Attachment 1, p. 5~ 0.,- 5 - New Service Quality (continued) enhanced Extended loops (EELs) (DSO level)Notes:DiagRo! criteria; results for this measurement. 5. Includes repair and provisioning trouble reports generated by new processes that supersede or supple reports as specified in Qwests documented or agreed upon procedures. 6. For purposes of calculating OP-5B, a call center ticket for multiple orders with provisioning trouble rep If a repair trouble report(s) is received for the same orders, the number of orders counted as a miss in repair troubles counted as a miss in OP-5A. +.OP-5R wil be counted on a per ticket basis. 8. ReportiAg wil begin at tl:e time (lEGs order the product, in aA'( quantity, for tl:ree CORsecutivemonth 9-7, I QI..est IdaRo SGAT Tl:ird RevisioA, Eigl:tl: Amended E¡¡l:ibit B June 26, 2007 PageAttachmènt 1 t p. 5~ OP-6 - Delayed Days I Purpose: Evaluates the extent Qwest is late in installing services for customers, focusing on the average number of days that late orders are completed beyond the committed due date. I Description: OP-6A-.Measures the average number of business days NOTE 1 that service is delayed beyond the Applicable Due Date for non-facilitv reasons attributed to Qwest. I .Includes all inward orders (Change, New, and Transfer order types) that are completed/closed during the reporting period, later, due to non-facility reasons, than the Applicable Due Date recorded by Qwest, subject to exclusions specified below. I OP-6ß-.Measures the average number of business days NOTE 1 that service is delayed beyond the Applicable Due Date for facility reasons attributed to Qwest. I .Includes all inward orders (Change, New, and Transfer order types) that are completed/closed during the reporting period later due to facility reasons than the original due date recorded by Qwest, subject to exclusions specified below. For both OP-6A and OP-6B:.Change order types for additional lines consist of "c" orders representing inward activity..The Applicable Due Date is the original due date or, if changed or delayed by the customer, the most recently revised due date, subject to the following: If Qwest changes a due date for Qwest reasons, the Applicable Due Date is the customer-initiated due date, if any, that is (a) subsequent to the original due date and (b) prior to a Qwest-initiated, changed due date, if any.NOTE 2 I .Time intervals associated with customer-initiated due date changes or delays occurring after the Applicable Due Date, as applied in the formula below, are calculated by subtracting the latest Qwest-initiated due date, if any, following the Applicable Due Date, from the subsequent customer-initiated due date, if any.NOTE 2 I Reporting Period: One month Unit of Measure: Average Business days Reporting Comparisons: CLEC aggregate, individual Disaggregation Reporting: Statewide level~ CLEC and Qwest Retail results .Results fer products/services listed under Product Reporting under "MSA type Disaggregation" will be reported fer OP a,A, aAd OP 68 according to orders involving:.Dis¡:atcl:es witRiA MSAs;.Dispatcl:es outside MS/\s; aAd.~jo dispatcRes..Results for productslServices listed in Product Reporting uriaer "Zone t'i'pe DisaggregatioA" wiliae disaggregated accoraing to installatioAs: .IA IAterval ZOAe 1 areas; anel .IA Interval ZOAe 2 areas. 'e9FEliRateEi 'U~5 QR ::ime URl:uREIleEi beep 6 Delayed Days (continued) I Formula:OP-6A = ¿((Actual Completion Date of late order for non-facility reasons) - (Applicable Due Date of late order) - (Time intervals associated with customer-initiated due date changes or delays occurring after the Applicable Due Date)) + (Total Number of Late Orders for non-facility reasons completed in the reporting period) OP-6B =-L:((Actual Completion Date of late order for facility reasons) - (Applicable Due Date of late order)) - (Time intervals associated with customer-initiated due date changes or delays occurring after the Applicable Due Date) + (Total Number of Late Orders for facility reasons completed in the reporting period) Exclusions: · Orders affected only by delays that are solely for customer and/or CLEC reasons. · Disconnect, From (another form of disconnect) and Record order types. · Records involving official company services. · Records with invalid due dates-aL application dates~, completion dates, or service/element (product) codes. .. ReGards with invalid Gampletian dates. .. ReGords 'NÍI.h invalid product codes. . Records missing data essential to the calculation ofthe measurement per Hie PID. StaRCi¡mls: ....,.. ..- .. Resale ~;~~I~ ;~~ " ~~.~;i .L, ' ~~.~.Centrex Centrex 21 ,Cl\ I~~~_...~. ..0 v .\~~.~. . Unbundled Neti..ork Element Platfrmri ''',.. n\Parity'..ith like retail sep.,ice . Unbundled Neti"Iork Element Platfrmii i"ie D\ 'H \ParitY'Nith retail Centrex 21 ..Unbundled Net\*iork Element Platformiii"ie D\ ~ ! ,. ~ Parity vlih retail Centrex ,- i'~Parity with retail Res and Bus PO::S . Diagnostic Parity 'Nith retail Res and Bus POTS Standards: Parity with retail Res POTS Parity with retail Bus POTS . Diagnostic Parity with like retail service, (statistically weighted) Services and Elements Reporting: . Resale Residential single line service . Resale Business single line service · Other Resale Non-residential services lind. Centrex. Centrex 21, and PBX) . Resale DS1 Service · Other Resale Digital Services (ind. Basic ISDN. Primary ISDN, DSO, and Frame Relay) . .. Line Splitting Parity with retail DS1 Private Line Diagnostic Parity with like retail service, (statistically weighted) Parity with retail Res and Bus POTS Qwest Idal:o SGAT Tl:ird RcvisioA, !!igl:th AmeAded E)ll:ibit B Jl:Ae 26, 2007 PagcAttachment 1, p. 5í OP i¡CeerEliRateEl Cl.ts QR Time URl:I.l"ElleEl beep 6 Delayed Days (continued) Services and Elements RePorting:Standards:.Sub-Loop Unbundling Diagnostic I "7 L. I .Resale I I C'f"i. I '_~:L.,:.... ~_._. I D__:_C"n..,:'L I f"C'f\'__:L.ai. ~_._, I .Q ,:'L I DOV .__a..ai. ~_._, I DS3 and higher bit rate services Parity with retail service, ' .-'" I i:~_~_ D_I_,.n__a.ai. ~_._, I US Trunks Parity with Feature Group D (aggregate) ,/I InlT .UDIT--DS1Ievel Parity with ~DS1 Private Line- Service UDIT Above DS1 level Parity with retail Private Line Servioes above DS1 "le Dark Fiber ¡OF i - I .Unbundled Analog Loop Parity with retail Res and Bus POTS ..itl: Elispatch ..,...I,",..:LL ~~ .Unbundled Digital-capable Loop (incl. Non-loaded Parity with retail Res & Bus POTS (for 2- & 4-wire), DS1 Private Line (for ~2-wire & 4-wire, xDSL-1 capable, ISDN ADSL) (statistically weighted) capable, & ADSL-qualified) I .Unbundled DS1-capable Loop Parity with retail DS1 Private Line I r'C'1 1 _.,_n__a...:.~_._".... ...., I 'n....~ --n. f"C'1 ' .---n__:....:.~_._"...., ....1 Loop types of DS3 and higher bit rates Parity with retail DS3 and higher bit rate PrivateI' I f"_~I, i::"-_.1___ Qwest Iclal:o SG/\T Tl:irel RevisioA, !!igl:th l\A'endeel EJil:ibit B Jl:AC 26, 2997 PagcAttachment 1, p. 5f I OP ¡¡C;Et.~ EtC; ~ g =1.u ..Etl Et i.6 D I d D (d)99F IRa E!Y i!R ¡me R YR e 99p e aye ays continue Services and Elements Reporting:Standards: E911/911 Trunks ParitY'Nith retail E911,1911 Trunks I.Enl:anced Extended loops (EEls)EEL (DSO level)Diagnostic.EAlwAced Extended loops (EELs)EEL - (DS1Ievel)OP-6A: -Parity with retail DSl Private Line OP-6B: -Diagnostic Enhanced Extended Leeps (EELs)(D83 Diagnostic I~ I'.'..a ila ~ i1t.¡:Notes: Available 1.For OP 6A 3 aAd OP 6B 3non-dispatched orders/LSRs, Saturday is counted as a business day f Resale Residence; and Resale Business, aAd UNE P (POTS), as well as for the retail analogues s standards. For non-dispatched orders/LSRs for all other products under OP 6A 3 and OP 68 ~ elements, and for all products imdef OP 6/\ 1,6A 2,6/\ 4/6A 5/6B 1,6B 2,6B 4, and 6B elements, Saturday is counted as a business day when the service order is due or completed c 2-According to this definition, the Applicable Due Date can change, per successive customer-ini' changes or delays, up to the point when a Qwest-initiated due date change occurs. At that pc Due Date becomes fixed (i.e., with no further changes) as the date on which it was set prior tc initiated due date change, if any. Following the first Qwest-initiated due date change, any fur initiated due date changes or delays are measured as time intervals that are subtracted as ind formula. These delay time intervals are calculated as stated in the description. (Though infre, where multiple Qwest-initiated due date changes occur, the stated method for calculating del applied to each pair of Qwest-initiated due date change and subsequent customer-initiated d delay. The intervals thus calculated from each pairing of Qwest and customer-initiated due d¡ and then subtracted as indicated in the formula.) The result of this approach Is that Qwest-in I intervals are counted in the reported interval, and customer-initiated impacts on intervals arc reported interval. 3,2. Reporting willlaegiA at tRc timc CLECs order tl:c prodèlct, iA aAl' quantity, for tl:rec COASCCèlth I Q'NCst Idal:o SG,IT Tl:ird RevisioA, Eigl:tl: AmcAdeel E)(l:ibit B June 26, 2907 PagcAttachment 1 / p. 5Ç OP-7 - Coordinated "Hot Cut" Interval- Unbundled Loop . Purpose: Evaluates the duration of completing coordinated "hot cuts" of unbundled loops, focusing on the time actually involved in disconn connecting/testing the loop. I Description: Measures the average time to complete coordinated "hot cuts" for unbundled loops, based on intervals beginning with the "lift" ti Qwests applicable tests for the loop..Includes all coordinated hot cuts of unbundled loops that are completed/closed during the reporting period, subject to exclusi."Hot cut" refers to moving the service of existing customers from Qwests switch/frames to #tCLEC's equipment, via unbunc."Lift" time is defined as when Qwest disconnects the existing loop.."Completion time" is defined as when Qwest completes the applicable tests after connecting the loop to #tCLEC. Reporting Period: One month Unit of Measure: Hours and Minutes Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Statewide level~ individual CLEC results Formula: :L(Completion time - Lift time) + (Total Number of unbundled loops with coordinated cutovers completed in the reporting period) Exclusions:.Time intervals associated with CLEC-caused delays..Records missing data essential to the calculation of the measurement per tl:e PID..Invalid start/stop dates/times or invalid scheduled date/times. Pre~IiGtServices and Elements Reporting: Coordinated Standard: Unbundled Loops - Reported separately for:GO 11:our.Analog Loops All OtRer States: .Diagnostic iR Iigl:t of OP 13 (GoordiAated Gl:ts OR Tim.All other Loop Types mailal3i1i't:Notes: Availal:le OP-8 - Number Portabilty Timeliness Purpose: Evaluates the tim~liness of cutovefS of local number portability (LNP). Description: OP-8B-LNP Timeliness with Loop Coordination (percentl: Measures the percentage of coordinated LNP triggers set prior to the.All orders for LNP coordinated with unbundled loops that are completed/closed during the reporting period are mE OP-8C-LNP Timeliness without Loop Coordination (percent): Measures the percentage of LNP triggers set prior to the. Frame D cutover as applicable. I .All orders for LNP for which coordination with a loop was not requested that are completed/closed during the repc I standalone LNP coordinated with other than Qwest-provided Unbundled Loops and non-coordinated, standalone L .For purposes of these measurements top 8g and 8C),this measurement. "trigger" refers to the "lO-digit unconditional trigger' translated by Qwest. I ."Scheduled start time" is defined as the confirmed appointment time (as stated on the FOe), or a newly negotiated time.In th, I . the scheduled time used in this measurement will be no later than the "lay" time for the loop. Reporting Period: One month Unit of Measure: Percent oft riggers set on time I Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Statewide level7 individual CLEC results I Formula: OP-8B = ((Number of LNP triggers set before the scheduled time for the coordinated loop cutover) + (Total Number of LNP completed)) x 100 OP-8C = ((Number of LNP triggers set before the Frame Due Time or Scheduled Start Time) + (Total Number of LNP activations witl Exclusions:.CLEC-caused delays in trigger setting..LNP requests that do not involve automatic triggers (e.g., DID lines without separate, unique telephone numbers and Centrex.LNP requests for which the records used as sources of data for these measurements have the following types of errors:-Records with no PON (purchase order number) or STATE.-Records where triggers cannot be set due to switch capabilities.-Records with invalid due dates, application dates, efstart dates, or completion dates. Records '..itl: invalid completioA Elates.-Records missing data essential to the calculation of the measurement per tl:e PID.-Invalid start/stop dates/times or invalid frame due or scheduled date/times. Pradl:GtServices and Elements Reporting: None Standard:95 Diagnostic .4\/,ailal.ilt'f:Notes: Available l) OP-13 - Coordinated Cuts On Time - Unbundled LoopPurpose: .. Evaluates the percentage of coordinated cuts of unbundled loops that are completed on time, focusing on cuts completed within one hour of the committed order due time and the percent that were started without CLEC approvaL. Description: . Includes.all LSRs for coordinated cuts of unbundled loops that are completed/closed during the reporting period, subject to exclusions specified below. I · OP-13A ~ Measures the percentage of LSRs (CLEC orders) for all coordinated cuts of unbundled loops that are started and completed on time. For coordinated loop cuts to be counted as "on time" in this measurement, the CLEC must agree to the start time, and Qwest must (1) receive verbal CLEC approval before starting the cut or lifting the loop, (2) complete the physical work and appropriate tests, (3) complete the Qwest portion of any associated LNP orders and (4) call the CLEC with completion information, all within one hour of the time interval defined by the committéd order due time. . OP-13B - Measures the percentage of all LSRs for coordinated cuts of unbundled loops that are actually started without CLEC approvaL. . "Scheduled start time" is defined as the confirmed appointment time (as stated on the FOC), or a newly negotiated appointment time. . The "committed order due time" is based on the number and type of loops involved in the cut and is calculated by adding the applicable time interval from the following list to the scheduled start time: I --Analog unbundled loops: 1 to 161ines: 1 Hour 17 to 24 lines: 2 Hours 25+ lines: Project* I --AII other unbundled loops:1 to 5 lines: 1 Hour 6 to 8 lines: 2 Hours 9 to 11 lines: 3 Hours 12 to 24 lines: 4 Hours 25+ lines: Project* *For Projects scheduled due dates and scheduled start times wil be negotiated between CLEC and Qwest, but no committed order due time is established. Therefore, projects are not included in OP-13A (see exclusion below). . "Stop" time is defined as when Qwest notifies the CLEC that the Qwest physical work and the appropriate tests have been successfully accomplished, including the Qwest portion of any coordinated LNP orders. . Time intervals following the scheduled start time or during the cutover process associated with customer- caused delays are subtracted from the actual cutover duration. . Where Qwests records of completed coordinated cut transactions are missing evidence of CLEC approval ofthe cutover, the cut will be counted as a miss under both OP-13A and OP-13B. Reporting Period: One month I Unit of Measure: Percent Reporting Comparisons: CLEC Disaggregation Reporting: Statewide leveL. aggregate and individual CLEC results Results for this measurement wil be reported according to: OP-13A Cuts Completed On Time OP-13B Cuts Started Without CLEC Approval 1) " QP 11- TimeliF1ess Ðf DisEìÐF1F1eGts assÐEìateEl...itl: bNP QI"Elers (EìÐntiAlied) I Q..est lelal:o SGl\T Tl:irel RevisioA, !!igl:tl: I\meAdeei Eltl:ibit IS Jl:Ae 26, 2007 Page Attachment 1, p. 6:: I 01' 11 TimE!liiiE!ss af Qi!iEiGliiiiE!Gts assaEiiateEl.....itR LNI' OI"Elel"s (EientiFlyeEl) OP-13 - Coordinated Cuts On Time - Unbundled Loop (continued) Formula: OP-13A = . ((Count of LSRs for Coordinated Unbundled Loop cuts completed "On Time").. (Total Number of LSRs for Coordinated Unbundled Loop Cuts completed in the reporting period)) x 100 OP-13B =((Count of LSRs for Coordinated Unbundled Loop cuts whose actual start time occurs without CLEC approval) + (Total Number of LSRs for Coordinated Unbundled Loop Cuts completed in the reporting period)) x 100 Exclusions: Applicable to OP-13A: · Loop cuts that involve CLEC-requested non-standard methodologies, processes, or timelines. OP-13A & OP-13B: · Records with invalid completion dates. · Records missing data essential to the calculation ofthe measurement per the PID which are not otherwise designated to be "counted as a miss". · Invalid start/stop dates/times or invalid scheduled date/times. · Projects involving 25 or more lines. Product Reporting: Coordinated Unbundled Loops- Reported separately for: -!.Analog Loops -!.AII Other Loops Standards: OP-13A: AZ: 90 Percent or more All Other States: 95 Percent or more !'Nailaliilt'l: Available OP-13B: Diagnostic~ I Qi.vest lelal:o SGAT Tl:irel Re'lisioA, Eigl:tl: AmeAeleei E)ll:ibit B Jl:Ae 26, 2007 Page Attachment 1, p. 64 OP 15 Inten"al for Pending Orders Delayec; Past Due DatePur¡il9se: i: ¡:f Evaluates the extent to wl:ich Qwests pendiAg orders are late, focusiAg on tl:e average number of days t e peA lAg orders are delayed past the Applicable Due Date, as of tl:e end of the reporting perioEl.QE!5Gl'i¡itiI9Fli ....... . . OP 15A Measi:res the average number of business days tl:at pending orders are delayed beyond the Applicable Due Date for reasons attril3uted to Qwest. Includes all pending inward orders (Gl:ange, Ne...., aAd TraAsfer order types) for whicl: tl:e APplí.cable Du~ Da~e.. recorded by Q\\'est I:as been missed, subject to eJwlusions specified l3elow. Gl:ange order types IAciuded in tl:iS measurement consist of all "(" orders representiAg inward activitv. Tl:e Applicable Due Date is tl:e origiAal due date or, if cl:aAged or delayes by tl:e ci:stomer, the mos.t receAtly. revised due date, subject to the following: If Q\'lest changes a due date for Qweit reaSOAS, tl:e Appllcab.le Di:e Date is tl:e customer initiated di:e date, if any, tl:at is (a) subsequent to the original due date and (b) prior to a~Q:....est iAitiated, cl:anged due date, if any. . Time inteF'.'als associated with ci:stomer initiated si:e date cl:aAges or delays occi:rring after tl:e APplíea~le Di:e. Date, as applied in the formula below, are calci:lates by subtracting the latest Q\..est i~itiate~o~~; date, if aA¥, following the Applicable Due Date, from tl:e si:bsequent customer initiated due date, if aAY. OP 15B Reports tloe number of peAding orders measureS in tloe ni:merator of OP 15A tl:at were delayed for Q\vest facility reasons. Rel8ElrtiFl§ Pel'iad: One month LJFlit af Measure:NOOP 15A Average Business. Days '" .1'.. A 1:1 RepElrtiFl§ Cerrparis9Fls:Disaggregation Reporting: State'NideGLEe aggregate, iAdividual ClEG, Qv'est retail F9rmula:. OP 15i\2:Hlast Da" of Reporting Period) (Applicable Due Date of late Pending Order)(Time intervals associated 'with customer initiated due date changes or delays occurring after the Applicable Due Date)) : (Total Number of Pending Orders Delayed for Qwest reaSOAS as of the last day of Reporting Period) OP 158 Coiint of pending orders rneas"ued in ntlrnerator of OP 151\ that ...ere delayed for Qi..est facility reasons EXûlusions: · DisGonnect, From (another form of disconnect) and Record order types..Records involving oficial company services..Records 'Nith invalid due dates or application dates, . Records with invalid product codes... .. ~.~ . ...~.~i~,..,..i ...1"11" Product Reporting:&taflE!¡m.ls: OP 15B diagnostic oAI',' For OP 151\: ? Resale -,. -'- "n' __L_"" Centrex Centex 21 "'. __L_:I" PBX TrunK Basic ISDN "'. n' n' .\ .\ 9S QS DS3 and higher bit rate services .- . n __:., .. .:'L. __L_' n'.\ Diagnostic (Expectation: Parity vlih retail service) Diagnostic (Expoctation: Parity with rotail service) ".. \ I .-.-,:i ..Unbundled Network Element Platform " ,~,.. ,-" ..Unbundled Netv'orl.. Element Platfrm" ,~,.. ..\\ ..Unbundled Net'..ork Element Platfrm (I .~I.. ..\-\-, ..Line Splitting n' Diagnostic (Expectation: Parity with retail Centrex 21) Diagnostic (Expectation: Parity 'Nith retail Centrex) LIS Trl:nks Diagnostic (Expeetation: Parity 'Nith retail Res and d. .n" Clf"TC' \ Diagnostíe Diagnostie (Expectation: Parity with retail Res and 0, ,~- Df"TC'\ Diagnostic Diagnostic (Expectation: Parity'..ith Foature Group 0i . -. " i ~ .. Line Sharing t"..L.' ___I I - ..'" 'n'.,' UDIT Above DS1 level Diagnostic (Expectation: Parity with DS1 Privatei ,~~,. . .\ Diagnostie (Expectation: Parity '+"ith Private line_. ._ nt"~ ._ ._l\ n, UDIT DS1 level I Dark Fiber IOF Diagnostie (Expectation: Parity with retail Res and0, .~- Df"iC' .... . Diagnostic (Expectation: Parity with retail ISDN BRI,.. " Analog Loop Non loadod Loop (2 '¡¡ire) ,~, - ' A ,."._n, n'n""A ISDN capable Loop Diagnostic (Expectation: Parity with ISDN BRI. . ADSL qualified Loop Diagnostic (Expectation: Parity with retail ISDN BRI,.. .. Loop types of DS3 or higher bit rate Diagnostic (Expectation: Parity with retail DS3 andh;~h,.. . . n :I... ~1.-.-' .. \ Diagnostic (Expectation: Parity with retail E911/911.._. .::, .. \ . Diagnostic E911/911 Tmnks I Q..est Ielal:o SGAT Tl:irel RevisioA, Eigl:tl: Amendeel E)ll:ibit B Jl:Ae 26, 2007 Page Attachment 1, p. 6E A'o'ailalailt't; Available ~ .. According to tl:ís definition, tl:e Applicable Di:w Date ean chaAge, persuccessi¥e customer initiated due date changes or delays, up to the point wl:en a Qwest iAitiateEl due date diange occurs. At that point, tl:e Applicable Due Date becomes fixed (i.e., '..itl: AO further changes) as tl:e date on'..l:ich it was set prior to the first Qviest iAitiated due date cl:ange, if any. FollowiAg tl:e first Q'IJest initiated Elue date cl:aAge, any furtl:er customer iAitiated due date cl:anges or delavs are measured as time iAtervals tl:at are subtracted as iAdicated in the formula. Tl:ese delay time intervals are calculateEl as stated in tl:e deseriptioA. . (Tl:ough infreEjiieAt, iri eases wl:ere multiple Qwest initiated due date changes occur, tl:e stated metl:od for calculatiAg delay iAtervals is applied to eacl: pair of Qwest initiated due date change and subsequent customer initiated Elue date change or delav. The iAtervais tl:us caleulated from eacl: pairing of Qwest and customer initiated due dates arc summed and then subtracted as iAdicated in the formula.) The result of tl:is approacl: is that Qwest initiated impacts on iAtervals are couAted in the reported iAterval, arid customer initiated impacts OR iAtervals are not COURted iA tl:e reported inter¥al. .. For OP 15A, Saturdav is couAted as a busiAess day for all non dispatcl:ed orders for Resale ResideAce, Resale Business, and UNl! P (POTS), as '..ell as for n~)F dispatcl:ed orders iA the retail analogues specified above as standards. For all other AOA dispatched products and for all Elispatcl:ed products under OP 15/\, Saturda'y is not counted as abusiAess da.". .. Reporting will begin at the time (lEGs order tl:e product, in any quantity, for tl:rec consecutive mORtl:s. I Q'NcSt Idal:o SGAT Tl:ird Re'JisioA, Eightl: Amended Eiil:ibit B June 26, 2007 Page Attachment 1, p. 6í OP-17 - Timeliness of Disconnects associated with LNP Orders Purpose: Evaluates the quality of Qwest completing LNP telephone number porting, focusing on the degreC"to which porting occurs withou1 the scheduled time/date. Description: OP 17A.Measures the percentage of all LNP telephone numbers (TNs), both stand alone and associated with loops, that are ported wi' by Qwest before the scheduled time/date, as identified by associated qualifying trouble reports.-Focuses on disconnectsdisconnections associated with timely CLEC requests for delaying the disconneotsdisconnections-The scheduled time/date is defined as 11:59 p.m. on (1) the due date of the LNP order recorded by Qwest or (2) the dela\ where- CLEC submits a timely request for delay of disconnection.-A CLEC request for delay of disconnection is considered timely if received by Qwest before 8:00 p.m. MT on the current d OP 17B .Measures the percentage of allLNP telephone numbers (TNs), both stand alone and associated with loops, tha disconneots being made by Q'lJOst before the scheduled time/date, as identified by associated qualifying trouble.Includes oAIY disconAects associated with untimely GLEG requests for delaying the disconnects. ..A Gl!!e request for delay of diseonnection is considered "untimely" if receÍ\i'ed b'r Qwest after 8:00 p.m. MT on the ( O'..est and before 12:00 p.m. MT (noon) on tl:e day after the curreAt due date..Disconnects are defined as the removal of switch translations, including the 10-digit trigger..Disconnects that are implemented early, and thus counted as a "miss" under this measurement, are those that :tCLEC ident within four calendar days of the actual disconnect date, that are confirmed to be caused by disconnects being made before th.Includes all CLEC orders for LNP TNs completed in the reporting period, subject to exclusions specified below. Reporting Period: One month Unit of Measure:-Percent Reporting Comparisons: CLEC Aggregate and Individual CLEC Disaggregation Reporting:Statewide Formula: ((Total number of LNP TNs ported pursuant to orders completed in the reporting period - Number of TNs with qualifying trouble r before the scheduled time has occurred) + Total Number of LNP TNs ported pursuant to orders completed in the reporting periodl I Exclusions: OP 17A only.Trouble reports notifying Qwest of early disconnects associated with situations for which :tCLEC has failed to submit timely implementation. OP HA&: i.Trouble reports not related to valid requests (LSRs) for LNP and associated disconnectsdisconnections..LNP requests tl:at do not lfinvolving automatic triggers (e.g., DID lines without separate, unique TNs, il'& Centrex 21). --Records with invalid trouble receipt-G.Records with invalidL cleared, closed or due dates..Records with invalid service/element (productl codes. --Records missing data essential to the calculation of the measurement per the PID. OP 178 only ..Trouble reports notifying Qwest of early diseonneets assoeiated with situations fur '..hieh the CLÈG did not submit iti on the day after the lNP due date to have diseonneets held for later implementation..~ PFElElY~Services and Elements Reporting:LNP Standards: OP 17A 98.25% OP 17B Diagnostic onl'r, in ligl:t of its measuring only requests for del Diagnostic I Ñlaila~i1t'(:Notes: Available I Qwest Idal:o SG/\T Thirel Rev¡sioA, Eigl:th AmeAdeel EICl:ibit B June 26, 2007 Page Attachment 1, p. 6f II I Qwest ¡daRe SGAT Tl:ír€l RevisíoA, !!ìghtl: AmeA€le€l EJEl:ibit B Ji:ne 26, 2007 Page Attachment 1, p. 65 MAINTENANCE AND REPAIR MR.2 - Calls Answered within 20 Seconds - Interconnect Repair Center Purpose: Evaluates Customer access to Qwests Interconnection and/or Retail Repair Center(s), focusing on the number of calls answered w Description:. Measures the percentage of Interconnection and/or Retail Repair Center calls answered within 20 seconds of the first ring..Includes all calls to the Interconnect Repair Center during the reporting period, subject to exclusions specified below..First ring is defined as when the customer's call is first placed in queue by the ACD (Automatic Call Distributor)..Answer is defined as when the call is first picked up by the Qwest agent..Abandoned calls and busy calls are counted as calls which are not answered within 20 seconds. Reporting Period: One month Unit of Measure: Percent / Reporting Comparisons: CLEC aggregate and Qwest Disaggregation Reporting: Region-wide leveL. Retail levels. Formula: ((Total Calls Answered by Center within 20 seconds).. (Total Calls received by Center)) x 100 Exclusions: Time spent in the VRU (Voice Response Unit) is not counted. PFEuhu;tServices and Elements Reporting: No Standard: Pt Diagnostic Not applicable .. .it..'ailallilt'f:Notes: Available MR-3/5 - Out-:of-:Service Troubles Cleared within Specified Intervals (24 or 4 Hoursl Purpose: Evaluates timeliness of repair for specified services and elements, focusing on trouble reports where the out-of-service trouble reports were cleared within tl:e staAdard estimate for specified services (i.e., intervals (24 hours for oi,t of service coriditiorisor 4 hours. as specified below). Description: Measures the percentage of out of service trouble reports, involving specified services;- and elements, which are cleared within 24 or 4 hours of receipt of. as applìcable. from the date/time the trouble reports were received from CLECs or, for the retail analogue, from retail customers..Includes all trouble reports, closed during the reporting period, which involve a specified service or element that is out-of-service (i.e., unable to place or receive calls or to transmit data), subject to exclusions specified below..Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date and timè trouble is cleared. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate, individual Disaggregation Reporting: Statewide level7 CLEC and Qwest Retail results .Results for product/services listed in Product Reperting under "MSI\ Type Disaggregatien" '.vi! be disaggregated and reported awording to trouble reports involving: MR 3/\Dispatclies within MSl\s; MR 3B Dispatcl:es outside MSAs; ana MR 3G No dispatches. .Resi,lts for products/services listed iA Product Reporting under "lone type Disaggregation" wil be aisaggregated according to trouble reports ínvoi..iAg: MR 30 In Interval lone 1 areas; and MR 3E IA IAterval lorie 2 areas. Formula: ((Number of Out of Serviceapplicable Trouble Reports closed in the reporting period that are cleared within 24 hours) + (Total Number of Out of Servíceapplicable Trouble Reports closed in the reporting period)) x 100 Exclusions:.Trouble reports coded as follows:-For proeluetsservices & elements measured from MTAS data (proelucts listed for MSA type disaggregation non- designed services & elements), trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider). I -For proEluctsservices & elements measured from WFA (Workforce Administration) data (proeh:icts listed.for lOAe type disaggregationdesigned services & elements)trouble reports coded to trouble codes for Carrier Action (lEe) and Customer Provided Equipment (CPE)..Subsequent trouble reports of any trouble before the original trouble report is closed..Information tickets generated for internal Qwest system/network monitoring purposes..Time delays due to "no access" are excluded from repair time for products/services listed in Product Reporting under "lone type Disaggregation" .designed services & elements..For productsservices & elements measured from MTAS data (proElucts listed for MSA tYf3e disaggregatioAnon- designed services & elements), trouble reports involving a "no access" delay..Trouble reports on the day of installation before the installation work is reported by the technician/installer as complete. I .Records involving offcial company services..Records with invalid trouble receipt, cleared or closed dates. 4 ~II r talMR.rÐl1 eS3/5 Out of Service Cleared within 48 WÐl1rSSpecified Intervals (Continued) -Records with invalid cleared or closed dates, .Records witl: invalid service/element (productl codes. !-Records missing data essential to the calculation ofthe measurement per tl:e PID.".Non Qwest caused trouble (cable cuts, weather, natural disaster, etc.) Services and Elements Reporting (and Specified Standards: Repair Interval): .Resale Residential single line service (24 hours)Parity with retail Res POTS (statistically weighted by CLEC proportions of dispatched and non-dispatched repairs) .ResaLe Business single line service (24 hours)Parity with retail Bus POTS (statistically weighted by eLEe proportions of dispatched and non-dispatched repairs) I .Other Resale Non-residential services (incl.Diagnostic Parity with like retail service (statistically weighted) Centrex, Centrex 21, and PBX) (24 hours) I .ResaleDS1 Service (4 hours)Parity with retail DS1 Private Line .Other Resale Digital Services (reported as one Diagnostic Parity with like retail service (statistically weighted) combined result) including the following services and specified repair intervals: - Basic ISDN (24 hours) - Primary ISDN, DSO. & Frame Relay (4 hours) I .Line Splittng (24 hours)Parity with retail Res and Bus POTS (statistically weighted by CLEC proportions of dispatched and non-dispatched repairs) I .Sub-Loop Unbundling (24 hours)Diagnostic I .UDIT-DSllevel (4 hours)Parity with retail DSl private line I .Unbundled Analog Loop (24 hours)Parity with Res and Bus POTS (statisticallv weighted by CLEC proportions of dispatched and non-dispatched repairs) .Unbundled Digital-capable Loop Parity with retail Res & Bus POTS (for 2- & 4-wireL. DS1 Private - Non-loaded 2-wire. & ISDN capable (24 hours)Line (for xDSL-I, ISDN. & ADSL) (statistically weighted) - Non-loaded 4-wire. xDSL-I capable, & ADSL- qualified (4 hours) I .Unbundled DS1-capable Loop (4 hours)Parity with retail DS1 private line (statistically weighted by CLEC proportions of dispatched and non-dispatched repairs) I .EEL-DSO (4 hours)Diagnostic I .EEL-DS1 (4 hours)Parity with retail DS1 private line (statistically weighted by CLEC proportions of dispatched and non-dispatched repairs) I Notes: I Qwest lelaRo SGJ\T Tl:ird Re'JisioA, Eigl:tl: Ameneled E)(l:ibit B Jl:Ae 26, 2007 Page Attachment i i p. 7'L MR.4 - Service-Affecting Troubles Cleared within 48 hours I Pr91hiet Rep9rtirig:Starisarss: I MSA Type Oisaggregatiini ..Resale Residential single line ser'lice Purpose:Parity w Evaluates timeliness of repair for specified services and elements, focusing on trouble reports that are "service affecting" but not out of service, and on the number of such trouble reports cleared within the standard estimate for specified services and elements (i.e., 48 hours for trouble conditions that are only service affecting). Business single line service Parity witl: retail serliiceDescription: Measures the percentage of trouble reports, for specified services and elE receipt of trouble reports from CLECs or from retail customers. ..Includes all trouble reports, closed during the reporting period, whiet exclusions specified below. ..Time measured is from date and time that Qwest is first notified of H cleared, I Centre)( Reporting Period: One month Parity with retail serviceUnit of Measure:Percent I Rei:orting Comparisons: CLEC aggregate. individual CLEC Disaggregation Reporting:Statewide level Centrex 21 Paritywitl: retail serliiceForml.!a: ((Total service-affecting-only trouble reports closed in the reporting perio trouble reports closed in the reporting period)) x 100 PBX Trunks Parity v.iith retail serviceExclusions: ..Trouble reports coded as follows:-For services & elements measured from MTAS data (non-desigm to disposition codes for: Customer Action; Non-lelco Plant; TrOl Miscellaneous - Non-Dispatch, non-Qwest (includes CPE, Custon-For services & elements measured from WFA (Workforce Admin trouble reports coded to trouble codes for Carrier Action (IECl ar ..Subsequent trouble reports of any trouble before the original trouble .Information tickets generated for internal Qwest system/network me ..Time delays due to "no access" are excluded from repair time for des ..For servÎCes & elements measured from MTAS data (non-designed se "no access" delay. ..Trouble reports on the day of installation before the installation worl complete., ..Records involving official company services. ..Records with invalid trouble receipt. cleared or closed dates. .Records with invalid product codes and records missing data essentiz .. Non Qwest caused trouble (cable cuts, weather, natural disaster, etc. Services and Elements Reporting:Standar .Basic ISDN Resale Residential single line service Parity w I .UAbundled Network Element Platform (UNE P) (POTS)Resale Business single line service Parity VoJ .UAbundled Net'IJork Element Platform (UNE P) (Resale Non-residential services (incl. Centrex, Centrex 21-, and Parity w PBX).Unbundled Net'Nork Element Platfrm Parity with retail Centrex " ii.i~ r'n ,- Parity with retail RES and BUS POTS MR-S.4 - All Troubles Cleared within 4 hours (continued) 48 Hours (Continued) .~line Splitting ~Diagnos I .liRe Sharing n__,....:... __._:1 n.-'" __.. 01 IC' rVVTC'-J -= I .Sub-Loop Unbundling 'Oi Pari I ...All Other States: Diagnostìc I ...... .Unbundled loops .Unbundled Analog Loop Parity 'I NOA loaded loop (2 wire)Parity witl: retail ISDN BRI (designed) JiDSl I capal3le loop Parity "..iHi retail DSl Private line .ISDN capable loopUnbundled Digital-capable Loop (inc!. Non-loaded 2-wire & 4-wire, xDSL-1 capable, ISDN Parit'¡iIN capable, &ADSL-gualífiedl I ADSl qualified loop Parity witl: retail ISDN BRI (designed) A..'a ii a I! i1~ô't'j Notes: Available ReportiAg wil begin at tl:e time CLKs order tl:e product, in any quar Qiiicst ldal:o SGAT Tl:ird RevisioA, l!ightl: AmeAded EJil:ibit B June 26, 2007 Page Attachment 1, p. 7~ MR4 All Troubles Cleared ',Nithin 48 hours Evaluates timeliness of repair for specified services, focusing on trouble reports of all types (both out of service ar+d service affecting)aAd on tl:e Aumber of sucl:trouble reports cleared witl:in the standard estimate for specified sep.'ices (i.e., 4g I:ours for service affecting consitioAs). DssGriptieFl: Measures the percentage of trouble reports, for specified services, that aro cleared within 48 hours of receipt of trouble reports from CLECs or from retail customers..IAcluses all trouble reports, closed during tl:e reportiAg period, \\'hicl: ín'lol'Je a specifies service, subject to exclusions specifies below..Time measured is from date and time that Q..est is first Aotified of the trouble by GL!!G to date ariE! time trouble is cleared. I Repartii:g PerieEl: OAe mOAth I UFlit af Measure: Percerit Repartirig DisaggregatieFi Repertii:g: Statewiele leveL. temparisei:s: GLEG .Results for product/services listod in Product Reporting under "MSA Type aggregate,Disaggregation" will be disaggregated and reported according to trouble iAdívidual GLEG aAd reports involving: Qwest Retail results MR 4A Dispatcl:es '..itl:inMSAs; MR 4g Dispatches outsiele MSAs; ami MR 4C No dispatcl:es..p:esults for products/services Iìsteel in Product Reportirig under "Zone t'f'pe Disaggregation" wil be disaggregated according to trouble reports invol''irig: MR 4D IA Interval ZOAe 1 areas; amI MR4E In IAterval Zone 2 areas Fermulo: ((Total Trouble Reports closed in tl:e reporting periad tl:at are cleared witl:in 48 hours).(Total Trouble Reports closed in the reportiAg period)) x 100 Exclusions:.Trouble reports coded as follows: For products measured from MTAS data (products listed for MSA type disaggregation), trouble reports coded to dispositioA coE!es for:Gustomer Action; NOA Telco Plant; Trouble BeyoAd tl:e Network Interface; and Miscellaneous Nori Dispatcl:, nOA Qwest (includes GPE, Gusto mer Instruction, Garrier, Alternate ProviEler). For products measured from WFA (Workfrce Administration) data (produots listed for Zone type disaggregation) trouble reports coded to trouble codes for Carrier Action (lEG) and Customer PF()',i'ided Equipment (CPE)..Subsequent trouble reports of any trouble befre the original trouble report is closed..Information tiokets generated for internal Q'Nest system/net..iOrk monitoring purposes..Time delays due to "no aocess" are excluded from repair time for products/services listod in Product Roporting under "Zone type Disaggregation"..For products measured from MTAS data (products listed for MSA type disaggregation), trouble reports involving a "no acoess" delay..Trouble reports OA the day of installation before tl:e iAstallatiori work is reported by tl:e tecl:nician/installer as complete..Records invohi'irig official compaAY services..Records witl: invalid trouble receipt dates..Records with invalid deareel or dosed Elates..Records witl: invalid product eodes..Records missirig data essential to tl:e calculation ofthe measure.ment per the PID. MR-6 Mean Time to Restore4 All Troubles Cleared within 48 Hours (Continued) PredwGt RE!f)Ell'iRgi StaRdarEisi I MSA Type Disagegation. I .Resale I Resideritial single line service Parity witl: retail service I Business sirigle line service Parity witl: retail service GeAtrml Parity witl: retail service Gentre)( 21 Parity '..ítl: retail service PBX Trunks Parity witl: retail service Basic ISDN Parity witl: retail service.Unbundled NetlNork Element Platfrm Parity vvith appropriate retail service i. !ldl: i"n .Unbundled Network Element Platfrm Parity with retail Centrex 21'.,..,1: n\')1 \ .Unbundled Network Element Platfrm Parity with retail Centrex 111"11: 0\ 1 ;~~ ~Parity with retail RES and BUS POTS 1 ~~~~Diagnestic I'Parity I""ith retail RES and BUS POTS I co.I I ...Diagnostic I ...... Unl:wndled loops: ~. I Analog loop Parity witl: retail Res aRCI Bus POTS. I Non loaded loop (2 wire)Parity witl: retail ISDN BRI (designed) ¡¡DSl I capable Loop Parity witl: retail DSI Private Line ISDN capable Loop Parity Vii'tl: retail ISDN BRI (designed) I\DSl qualified Loop Parit'i'witl: retail ISDN BRI (desigried) A..ailalailt.;,¡~ Availaale .Reporting wil aegin at tl:e time GlEes ordor tl:e product, in any quantity, forthrec consecutive months. Qwest Idal:o SGAT Tl:irEi RevisioA, Eigl:t~ AmendeEi e)ll:ibit B June 26, 2007 Page Attachment 1, p. 7E MR 5 All Troubles Cleared 'i:ithin 4 hours Pl:r~9Sei Evaluates timeliness of repair for specifieå services, focusiAg on all trouble reports of all types (inciudiAg out of service and service affcting troubles) and on tl:e number of such trouble reports cleared witl:in the standard estimate for specified services (i.e., 4 I:ours). Dessri~t¡eR¡ Measures tl:e percentage of trouble reports for speeified services tl:at are, cleared within 4 l:ours of reeeípt of trouble reports from CLEGs or from retail customers. ..includes all trouble reports, closed duriAg tl:e reportiAg period, wl:iel: involve a specified ser"'ice, subject to e¡¡clusioAs specified below. ..Time measured is from date aAd time tRat Q'..est is first Aotified of tl:e troi:ble by CLEG to date aAd tiiTe trouble is cleared. Re¡¡ortiRg Periosi One montl:URit af Measwl'e: Percent Re¡¡ol'til'g 'el'fJal'i50RSi CLEG Qisaggl'egatioFi RE!fJ9l'tiFigi Statewide leveL. aggregate, iAdividual GbEG aAd Results for listed products\',iill be disaggregated according to trouble Qi..est Retail results reports: MR5A In Interval Zone 1 areas; and MR 58 IA Interval ZOAe 2 areas. Fel'l'wla: ((Number of Trouble Reports closed in tl:e reporting period tl:at are cleared witl:in 4 hours),(Total Trouble Reports closed in Hie rel30rting period)J ii 100 E*clusions: ..Trouble rel30rts coded as follows: ..For products measured using \NFA (VVorkfrce Administration) data (producælisted for Zone type disaggregation)trouble roports coded to trouble codes for Carrier Action (lEG)and Customer Provided Equipment (CPE)..Subsequent trouble reports of any trouble befre the original trouble report is closed..Information tiokets generated for internal Q"'Æst system/ner...erk monitoring purposes..Time delays due to "no access" are excluded frm repair time..Trouble reports on the day of installation befre the installation work is reported by the technician/instailer as complete..ReGords involving ofiGial Gompany serviGes..ReGords '.vith invalid trouble reGeipt dates..Records with invalid cieared or closed dates..Records with invalid product codes.~.l,lL ~tlh~nin MR 1- Repair Repeat Report Rate (C . . hours (Continuediontmued)MR-5 - All Troubles Cleared within 4 I Pl'o££uet ReportiRg;Stêl 1'££ CI nil Si I leRe l\'pe QisêlggregêltisR ..Resale I ."'.... I ~._.,gs I 9& --'-" ~:: I ~53 and higher bit rate servioes ., Parity'..ith retail servioe I i:~~~- ..... I ~~ 1.LIS; Trunks.. ,n ..1",.. , .~T./O~I" I UDIT D51 level I UDIT nC'A .. .. -" I i.....Above D51 level ...... .., .i.nCA I i. I ,CA __,_" nc-i -~-; nC'A ~eep types ef D53 and higher bit rates Parity with retail D53 and higher bit rate servioes 2.E911/911 Trunks ...C,- .."A 3.=nced ExtenEled Loops (EELs) .. T... (D50 Diagnostic ~ 4.=nceEl Extended Loops (EELs)(D51 Parity with retail DS1 Private Line 5.=nced ExtenEled Loops (EELs)(D53 Diagnostic A\/ê1i1al,ilt'ý:~ Available ~ I Qwest Idal:o SGi\T Tl:írs Re..ísíoA, Eigl:th I\meREled SIEhl'b'lt Bt: '" H - J~Ae 26, 2007 PagcAttachment 11 p. 7f MR-6 - Mean Time to Restore I Purpose: Evaluates timeliness of repair, focusing how long it takes to restore services and elements to proper operation. Description: Measures the time aetuallv taken to clear trouble reports..Includes all trouble reports closed during the reporting period, subject to exclusions specified below..Includes customer direct reports, customer-relayed reports, and test assist reports that result in a trouble report..Time measured is from date and time that Qwest is first notified of the trouble by CLEC to date and time trouble is cleared.. Reporting Period: One month Unit of Measure: Hours and Minutes Reporting Comparisons: CLEC aggregate, individual Disaggregation Reporting: Statewide level,; CLEC and Qwest Retail results .Results for produetlserviees listed in Produet Reporting under "MSA Type Disaggregation" wil be reported aceording to trouble reports involving: MR 6A Dispatcl:eswithiA MSl\s; MR 6B Dispatcl:es outside MSAs; and,MR 6e No dispatches. .Results for products/services listed iR Product ReportiRg under "Zone type DisaggregatioR" wil be disaggregated aceording to trouble reports iRvol..ing: MR GO IA IAter..al ZOAe 1 areas; aRd MR 6É In lntef'.'al Zone 2 areas. Formula: ¿((Date & Time Trouble Report Cleared) - (Date & Time Trouble Report Opened)J+ (Total number ofTroubleReports closed in the reporting period) Exclusions:.Trouble reports coded as follows:-For productsservices & elements measured from MTAS data (produ6ts listed for MSA type disaggregëliORnon- designed services & elements), trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider). I -For productsservices & elements measured from WFA (Workforce Administration) data (proeluets listed for Zone type disaggregatioAdesigned services & elements) trouble reports coded to trouble codes for Carrier Action (lEe) and Customer Provided Equipment (CPE). I .Subsequent trouble reports of any trouble before the original trouble report is closed..Trouble reports from MTAS or WFA that are coded as No Trouble Found or Test Okay and with durations of less than or equal to 1 hour..Information tickets generated for internal Qwest system/network monitoring purposes..Time delays due to "no access" are excluded from repair time for products/services listed in Product Reporting uAder "Zone type Disaggregation" .designed services & elements..For productsservices & elements measured from MTAS data (products listed for MSi\ type disaggregatio'Mon- designed services & elements), trouble reports involving a "no access" delay. .Trouble reports on the day of installation before the installation work is reported by the technician/installer as complete..Records involving offcial company services..Records with invalid trouble receipt, cleared or dosed dates. -Records with invalid cleared or elosed dates..Records witl: invalid service/element (productl codes..Records missing data essential to the calculation of the measurement per tl:e PID.~ MR.8 Trouble Rate6 Mean Time to Restore (Continued) . Non Qwest caused trouble (cable cuts, weather, natural disaster, etc.) '" I Qwest ldal:o SGAT Tl:írd RevisioA, EigAtl: I\meAded É)(l:íbít B JUAe 26, 2007 Page Attachment I, p. 8e MR-8 Trouble Rate6 Mean Time to Restore (Continued) I ProduotServices and Elements Reporting:Standards:. I ......" ... I .Resale.Resale Residential single line service Parity with retail ~Res POTS (statistically weighted by CLEC pro port repairs) .Resale Business single line service Parity with retail ~Bus POTS (statistically weighted by CLEC proporl repairs) Centrex ..........,L-" .Centrex 210ther Resale Non-residential services Diagnostic Parity with like retail service (statistically weighted) (inc!. Centrex, Centrex 21, and PBX).PBX TrunksResale DSl Service Parity with retail ~DSl Private Line (statistically weighted by CLEe I repairs).Basic ISDNOther Resale Digital Services (including Diagnostic Parity with like retail service (statistically weighted) Basic ISDN, DSO, Primary ISDN, and Frame Relay).Unbundled Net'Nork Element Platfrm Parity with like retail service" ,..... n, .Unbundled Net''ork Element Platfrm Parity with retail Centrex 21 ii !Ide: D\'H \ .Unbundled Ner...ork Element Platfrm Parity with retail Centrexii i"ie: D\ .Line Splitting Parity with retail RES and BUS POTS (statistically weighted by CLEC P disoatched reoairs ì .-..Diagnostic .Line Sharing Parity v,iith retail RES and SUS POTS .Sub-Loop Unbundling CO: Parity with retail ISDN SRI Diagnostic 41 All Other States: Diagnostic "7.... .Resale ,..n.._._' m;-~:',..a ~_L_:I QS _._" DS3 and higher bit rate services Parity with retail service, ..,n..L ....... ~_._" .LIS Trunks Parity with Feature Group D (aggregate)~-ii II"IT\ .UDIT-.DS1Ievel Parity with retail DS1 private line (statistically weighted by CLEC proporti repairs) I UDIT Above DS1 level n_~... .. ..... ~_._":_--..~., I Dark Fiber IOF .1____. I .Unbundled Analog _Loop Parity with ~Res and Bus POTS (statistically weighted by CLEC propo repairs). ....___ I.. I .L." ,....... nn, .Unbundled Digital-capable Loop (incl. Non-loaded Parity with retail Res & Bus POTS (for 2- & 4-wire), DS1 Private Line (for) ~2-wire & 4-wire, xDSL-1 capable, ISDN capable, & ADSL-gualified) I .Unbundled DS1-capable Loop Parity with retail DS1 private line (statistically weighted by CLEC proporti repairs) .,_L_" I""'A ,-- ---~_...:i 1e-1",,1 nn . ..L_" '''1"..,..n Qwest Idal:o SGAT Tl:irå RevisioA, !!igl:tl: /\meAåed E)(l:ibit B Jl:ne 26, 2007 Page Attachment I, p. 8J iyR-8 Trouble Rate6 Mean Time to Restore (Continued) I ProductServices and Elements Reporting:Standards: I Loop typos of DS3 and higher bit rates Parity with retail DS3 and higher bit rate Private-, '":_-' , , I n~~L- ca..~~I ~~~ I ..E911/911 Trunks Parity with retail E911 /911 Trunl(s I ..EnhanceEl EJctended loops (EELs)(DSO level) EEL-Diagnostic DSO I ..EAl:anced ExtendeEl loops (EEls)(DSllevel) EEL-Parity with retail DSl private line (statistically weighted by CLEC proportí DSl repairs) ..Enhanced Extended Loops (EEls)(D83 Diagnostic~ Availaliilt'fE Notes: I\..'ailable 1.Reporting will begin at the time CLECs order the productLoop Splittir months. , I Qwest IdaRo SGAT Tl:ird RevisioA, Eìgl:tR AmeAded EJEl:il:it B June 26, 2007 Page Attachment 1, p. 8:: MR-7 - Repair Repeat Report Rate Purpose: Evaluates the accuracy of repair actions, focusing on the number of repeated trouble reports received for the same line/circuit within a specified period (30 calendar days). Description: Measures the percentage of trouble reports that are repeated within 30 days on end user lines and circuits..Includes all trouble reports closed during the reporting period that have a repeated trouble report received within thirty (30) days of the initial trouble report for the same service (regardless of whether the report is about the same type of trouble for that service), subject to exclusions specified below..In determining same service Qwest will compare the end user telephone number or circuit access code of the initial trouble reports closed during the reporting period with reports received within 30 days of when the initial troubl.e report closed..Includes reports due to Qwest network or system causes, customer-direct and customer-relayed reports..The 30-day period applied in the numerator of the formula below is from the date and time that the initial trouble report is closed to the date and time that the next, or "repeat" trouble report is received (i.e., opened). \ Reporting Period: One month, reported in arrears (i.e., results first appear in reports one Unit of Measure: month later than results for measurements that are not reported in arrears), in order to Percent cover the 30-day period following the initial trouble report. MR-91 - Repair Appointments MetRepeat Report Rate (Continued). Reporting Comparisons: CLEC aggregate, individual CLEC and Qwest Retail results Disaggregation Reporting: Statewide level~ . Results for productlservices listed in Product Reporting under "M§ Type Disaggregation" ....ill be reported according to trouble report involving:~ Dispatch es within MSAs;MR Dispatcl: es outside MSAs;i. MR 7G No dispatcl:es, . Results for products/sePlices listed in Product ReportiAg under "Zone type Disaggregation" wil be disaggregated accarding to trouble reparts involviAg: ' MR 7D In Interval Zone 1 areas; aAd MR 7E In IntePJal Zone 2i3 Formula: ((Total trouble reports closed within the reporting period that had a repeated trouble report received within 30 calendar days of when the initial trouble report closed) + (Total number of Trouble Reports Closed in the reporting period)) x 100 Exclusions: . Trouble reports coded as follows: - For productsservices & elements measured from MTAS data (products listed far MSA t't'pe disaggregatiaAnon- designed services & elements), trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest(includes CPE, Customer Instruction, Carrier, Alternate Provider). - For productsservices & elements measured from WFA (WorkforceAdministration) data (praducts listed far ZOAe t't'pe disal5gregationdesigned services & elements) trouble reports coded to trouble codes for Carrier Action (lEe) and Customer Provided Equipment (CPE). . Subsequent trouble reports of any trouble before the original trouble report is closed. . Information tickets generated for internal Qwest system/network monitoring purposes. . Trouble reports on the day of installation before the installation work is reported by the technician/installer as complete. I Qwest Idaha SG,ó,T Tl:ird Revision, Eigl1tl1 Amended E)(l:ibít B June 26, 2007 Page Attachment 1, p. 8~ MR-9I - Repair Appointments MetRepeat Report Rate (Continued) .Records involving offcial company services..Records with invalid trouble receipt. cleared or closed dates. -Records with invalid cleared or closed Elates..Reeor~s witl: iR'Jaliå service/element (productl codes. .!Records missing data essential to the calculation of the measurement per tl:e Pio.~.Non Qwest caused trouble (cable cuts, weather, natural disaster, etc.)Repair trouble reports associated with orders where the CLEC accepted the order completion without prior testing, where such is offered ~~aAEiar"!i; M~A T'me gi!iaggrega~¡eA I .Resale I Resideritial siAgle liAe service Parity wítl: retail service Business single liRe ser'J+ee Parity with retail service I Ceritrex Parity with retail service Centre)121 Parit't' '..ith retail service PBX Trunl(s Parity 'vvith retail service Bask ISDN Parity with retail sePJice .UnbuAdleEl Network Elemei:t Platform (UNE P)Parity witl: lilw retail ser'licefi.UnbuAdleå Networl¡ ElemeAt Platform (U~lE P)Parity with retail GeAtrex 21 (Gentrex 21 ) I .Unbundled Network Element Platform (UNE P)Parity with retail Centrex (GeA:tre*) I .line S¡alittiAg Parity with retail Res anå Bus POTS I .loop Splitting ~DiagAostic I .line Sl:aring Al &. CO; Parity '..itl: retail Res and Bus POTS All rn~er ~~a~es: Diagnostic Comparison witl: retail Res and Bus POTS Sub Loop UAbundliAg 00; Parity witl: Retail ISDN SRI .. All O~~er ~~a~es¡ Diagnostic I :ìone Type Disaggregation I eo Resale I Primary ISDN Parity '..ith retail service I fì Parity with retail service I .I Parity with retail service I DS3 aAd higl:er bit rate services (aggregate)Parity with retail service I Frame Relay Parity with retail service .LIS Trunl¡s Parity'..ith Feature Grou¡a 0 (aggregate) UAbunElleEl Dedicated Interoffice TraAsport (UDIT) UDlT DSllevel Parity witl: retail DSI Pri'Jate line UDIT Above DSllevel Parity witl: retail Private lines abo'.'e DSllevel Darl¡ Fiber IOF .Diagnostic .UnbuAdled loops: /\rialog Loop Parit'i' witl: retail Res aAd Bus POTS Non loaded Loop (2 'Nire)Parit." witl: retail ISDN SRI (designed) I NOA loaded Loo¡a (4 wire)Parity witl: retail DSI Pri'.'ate LiAe I DS1 capable loop Parit'r witl: retail DSI PriIJ'ate Line )IDSL I capable loop Parit' witl: retail DSI Private LiAe I ISDN ca¡aable loop ,.Parity 'Nitl: retail ISDN SRI (designed) I Qwest Idal:o SG/\T Tl:ird Revision, Eigl:tl: AmeAded EIEl:ibit S June 26, 2007 Page Attachment 1, p. 8: MR-91- Repair AppeiRtmeRts MetRepeat Report Rate (Continued) I ADSl qualified loop Parity with retail ¡SON SRI (desigAed) I loop types of DS3 and higl:er bit rates Parity witl: retail DS3 and higl:er bit rate Private line (aggregate)sePJices (aggregate) I Dark Fiber Loop Diagnostic I *'E911/911 Tnmi(s Parity with retail E911/911 Tri:riks Qwest ldal:o SGAT Third RevisioA, Eigl:tl: Amendeå Eiil:ibit B Jl:Ae 26, 2007 PëlgeAttachment I, p. 8E MR-91 - Repair Appointments MetRepeat Report Rate (Continued) I Services and Elements Reporting:Standards: I ..Resale Residential single line service Parity with retail Res POTS I ..Resale Business single line service Parity with retail Bus POTS ..Other Resale Non-residential services Diagnostic Parity with like retail service (statistically weighted) (inc!. Business Single Line, Centrex, Centrex 21, and PBX) ..Resale DS1 Service Parity with retail DS1 Private Line .Enhanced Extended Loops (EELs)Diagnostic Parity with like retail service (statistically weighted) (DSO level) Other Resale Digital Services (including Basic ISDN, DSO, Primary ISDN, and Frame Relay) I .Line Splitting Parity with retail RES and BUS POTS I .Sub-Loop Unbundling Diagnostic I .EAl:aAced !!xteAded Loops (EELs)Parity with retail DS1 private line iUDIT-DS1Ievelj I "Unbundled Analog Loop Parity with Res and Bus POTS "Unbundled Digital-capable Loop (incl.Parity with retail Res & Bus POTS (for 2- & 4-wireL. DS1 Private Line (for Non-loaded 2-wire & 4-wire, xDSL-1 xDSLcl. ISDN, & ADSL) (statistically weighted) capable, ISDN capable, & ADSL- qualified) I .Unbundled DS1-capable Loop Parity with retail DSl private line I .Enhanced l!teAded Loops (EELs)Diagnostic (DS3 level) EEL-DSO I .EEL-DSl Parity with retail DSl private line Availabilt,;:Notes: Targeted availability ...itl:1.Reporting will begin at the time CLECs order the productLoop Splitting, in any quantity, for three consecutive months. July 2004 results reported in September 2004 . I Qt..est lElaho SGAT TflÍrd Re'JisioA, Eigl:tl: AmeAdeEl E)ll:il:it B June 26, 2007 Page Attachment 1 ( p. 8í a MR-8 - Trouble Rate Purpose: Evaluates the overall rate of trouble reports as a percentage of the total installed base of the service or element. Description: Measures trouble reports by prodl:€tservice or element and compares them to the number of lines in service. .Includes all trouble reports closed during the reporting period, subject to exclusions specified below..Includes all applicable trouble reports, including those that are out of service and those that are only service- affecting. I Reporting Period: One month Unit of Measure: Percent I Reporting Comparisons: CLEC aggregate, individual CLEC and Disaggregation Reporting: Statewide level~ Qwest Retail results Formula: ((Total number of trouble reports closed in the reporting period involving the specified service or element grouping) + (Total number ofthe specified services or elements that are in service in the reporting period)) x 100 Exclusions: .Trouble reports coded as follows: -=-For proEluctsservices & elements measured from MTAS data, trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant; Trouble Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider). I -=For proåuetsservices & elements measured from WFA data trouble reports coded to trouble codes for Carrier Action (lEe) and-Customer Provided Equipment (CPE). -!-Subsequent trouble reports of any trouble before the original trouble report is closed. -!Jnforma~ion tickets generated for internal Qwest system/network monitoring purposes. -!-Trouble reports on the day of installation before the installation work is reported by the technician/installer as complete. -!-Records involving official company services. -!-Records with invalid trouble receipt, cleared or closed dates. --Records with invalid cleareå or c10seå dates. e Records with invalid service/element (productl codes. !.Records missing data essential to the calculation ofthe measurement per tl:e PID.~.Non Qwest caused trouble (cable cuts, weather, natural disaster, etc.).Installation reports ("I Reports") within 90 days past installation date.Repeat reports ("R Reports") within 30 days past the receipt date of the original trouble report -e Repair trouble reports associated with orders where the CLEe accepted the order completion without prior testing, where such is offered MR 10 Customer and Non Qt"lest Related8 - Trouble ReportRate (Continued) I PFoswGtServices and Elements Reporting:Standards: . I .Resale I .Resale Residential single line service Parity with retailseRes POTS I .Resale Business single line service Parity with retailseBus POTS I GeritrCJ(Parity with retail service I .Other Resale Non-residential services (incl.Diagnostic Parity with like retail service (statistically weighted) Centrex, Centrex 21., & PBX) I .PBX TruriksResale DSl Service Parity with retailseDSl Private Line I Basic ISDN Parity 'NitA retail service.Primary ISDN Other Resale Digital Services Diagnostic Parity with like retail service (statistically weighted) (including Basic ISDN, DSO, Primary ISDN, and Frame Relay)ft Parity witl: retail servieef)Parity witl: retail service DS3 aAd higl:er bit rate services (aggregate)Parity witl: retail service Frame Relay Parity with retail service.Unl:H1Adled ~letworl( Eleffent Platform (U~IE P)Parity with like retail service~.Unbimdled Network Element Platform (UNE P) .Parity witl: retail Centrex 21 (Gent rex 21 ) .UnbuAdled Network Elemerit Platform(UNE P)Parity witl: retail Centre)( (Gentrex).Line Splitting Parity with retail RES and BUS POTS.loop Splitting ~DiagAostic.line Sl:aring Parity witl: retail RES anEl BUS POTS .Sub-Loop Unbundling CO: Parity \vith retail ISDN BR! Diagnostic. I --''ii Otner !itates: Diagnostic.US Trunl(s Parity with Feature Groi:p 0 (aggregate) I .UAbuAdled DeElicated iAteroffce Transport (UDiT) I UDIT DSlle..'el Parit't'l.-ith retail DSI Private line Service I UDIT Above DSllevel Parity with retail Private lines above DSllevel I Dark Fiber IOF Diagnostic.UAbl:Adledloops: I .Unbundled Analog Loop Parity with feRes and Bus POTS I NOA loaded loop (2 wire)Parity witl: retail ISD~1 BRI (desigRed) NOA loaded loop (4 'Nire)Parity witA retail DSI Pri..'ate Lirie . I DS1 capable Loop Parity 'Nith retail DSI Pri'.'ate line I xDSl I capable Loop Parity witl: retail DS1 PrÍ\'ate liRe I ISDN capable Loo¡:Parity witl: retail ISml BRI (designed) I ADSl qualified loop Parity with retail ISDN BRI (designed).loe¡: types of DS3 aAd higl:er bit rates 1LJ:iarity witl: retail DS3 and higl:er bit rate services (aggregate).. 3% for 3-mo (aggregate)Unbundled Digital-capable Loop 2)If" 3% for 3-month rollng average CLEC-aggregate result: (incl. Non-loaded 2-wire & 4-wire, xDSL-1 a).. 1% for difference between the 3-month roilng average of CLEC-aggr capable, ISDN capable, & ADSL-quaiified)of the Retail result, or.Unbundled DS1-capable Loop aibl Parity with retail Res & Bus POTS (for 2- & 4-wirel. DSI Private Line (fa.UDIT-DSI CLEC-aggregate result (statistically weighted) .EEL-DS1 Dark Fiber loop Diagnostic.E911/911 Trunks Parity witl: retail E911/911 Trunks I Qwest Idal:o SGAT Tl:irei Re'.'ÎsioA, Eigl:tl: I\merided EI(l:ibit IS June 26, 2007 Page Attachment 1, p. 8~ MR 10 Customer and Non Qwest Related8 - Trouble ReportRate (Continued) . I PraElIiG%Services and Elements Reporting:Standards: I .Enl:aAeeel E)(teAded Loo¡:s (EELs)(DSO Diagnostic J.E E L - DSO Enhanced !!xtenEled loops (EEls)(DSI level) Notes:Parity w Reporting wil begin at the time CLECs order the Loop Splitting, in any quantity, for three consecutive months. .Enhanced !!lEtendeà loo¡:s (EEls)(DS3Ievel)Diagnostic Qwest Idal:o SGAT Tliird RevisioA, EighHi AmeAded E)(hibit B June 26, 2007 Page Attachment 1, p. 9C I 1...i1.~iI.lt: Available I :- ;E::~~:=~::::=:ed~inilA" at:arity, fotle0€ORSC lifepro , frn. . ...I.,io..; ..II....'. . .'1'1.' rodes"" b'''.''.' · ....bl. ....'" ro"." a, d ..;,, MTA' "at" ',".bl. ......, ee"ed t. ~'~i""ii,.e.", N., "I,.,"h, .. Far I9Faducts measure "one! the Netwark Interface, an '. Actian; Non Tel€o Plant; Trouble Bej . Carrier, Alternate Provider). ACA Owest (inclue!es CPE, Customer iAstructi:~~ the original trouble report is ciose~ · Sub.oquont !rublo FeP': ~=rn:~::.'::: S\tomln-b~ m:i::~:g ~~::~:~;, .. Information tickets gene " cluded from repair time ~ u T' delays due to "no access are el(. ointment is met. · a~~:intmeni time to .et,mlno II Iho Fe:": :~:e In",II"I., ..... I' ...... .. 'he t n tl:e e!a" of iAstallatloA e or.. Treuble repor s 0 j tecl:nician/installer as complete. ,,' ff' . I am"'an" ser"ices... Records involving 0 icia C p ~r .. Rewrds witl: iAvalie! trouble receipt dates. .. Records '..ith iAvalie! cleared or dosed dates. .. Records with iA'lalid product cOdes~ I latioA of the measuremeAt 1ger tl:e Pii... ential to t-e ca cu 't.. Records missing uata ess itanElanj¡ Pan y PreEli." Repertii:gôResale: . . \lice Residential single line ser. Business single line service Centrel( Centrel( 21 PBX Trunl..sBasio ISDN Platfrm (UNE P) Unbundled Elements AlJa ila i: i1t'r¡~ Aiailable MR-10 - Customer and Non-Qwest Related Trouble Reports Purpose: Evaluates the extent that trouble reports were customer related, and provides diagnostic information to help address potential issues that might be raised by the core maintenance and repair performance indicators. I Description:,/- Measures the percentage of all trouble reports that are attributed to the customer as a percentage of all trouble reports resolved during the reporting period, subject to exclusions specified below. I Includes trouble reports closed during the reporting period coded as follows: .For preductsservices & elements measured from MTAS data, trouble reports coded to disposition codes for: Customer Action; Non-Telco Plant, Trouble Beyond the Network Interface; and Miscellaneous - Non-Dispatch, non-Qwest (includes CPE, Customer Instruction, Carrier, Alternate Provider) and trouble reports involving a "no I access" delay for MSA type disaggregated products..For productsservices & elements measured from WFA (Workforce Administration) data trouble reports coded to trouble codes for Carrier Action (lEe) and Customer Provided Equipment (CPE). I Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC aggregate, individual Disaggregation Reporting: Statewide level~ CLEC and Qwest Retail results Formula: ((Number of Trouble Reports coded to disposition codes specified above) + (Total Number of Trouble Reports Closed in the Reporting Period)) x 100 Exclusions:.Subsequent trouble reports of any trouble before the original trouble report is closed.information tickets generated for internal Qwest system/network monitoring purposes..Records involving official company services..Records with invalid trouble receipt, cleared or closed dates..Records with invalid service/element (product) codes..Records missing data essential to the calculation of the measurement per the PID..Trouble reports on the day of installation before the installation work is reported by the technician/installer as complete. Services and Elements Reporting:Standards: Resale Residential single line service Diagnostic .. .Resale Business single line service Diagnostic Exclusions:Diagnostic.Subsequent trouble reports of any trouble before the original trouble report is closed.IRformation tickets geAerated for iRternal Q....st s'(stern/Aetwork monitoriAg purposes. .Records iniml'.ing official company services..Records witl: iA'.alid trouble receipt dates..Records '..ith iA'.alid cleared or dosed dates..Records witl: invalid product codes..Records missing data essential to the calculatioA of tl:e measurement per tl:e PID..Trouble reports OR the day of iAstallatioA before the iAstallatioA '..ork is reported bit' tl:e tecl:nicianliAstalier ascomplete..Other Resale Non-residential services (incl. Centrex, Centrex 21, and PBX) I .Resale DSl Service Diagnostic MR-10 - Customer and Non-Qwest Related Trouble Reports (Continued) .Other Resale Digital Serviceslincluding Basic ISDN, DSO, Primary Diagnostic ISDN, and Frame Relay) .UDIT-DS1Ievel Diagnostic I .Unbundled Analog Loop Diagnostic I .Unbundled Digital Loop lind, Non-loaded 2-wire & 4-wire, xDSL-1 Diagnostic capable, ISDN capable, & ADSL-gualified) I Notes: I Quest Ielal:o SGAT Tl:irel RevisíoA, !!igl:tl: Ameneleå E)(l:ibit B Jl:Ae 26, 2007 Page Attachment 1, p. 94 MR-10 - Customer and Non-Qwest Related Trouble Report (Continued) I Product Reporting:StaRGarås: OI Resale I _:__1.'-- ~:~~I~ i:~~ I Centrex Centrex 21 PBX Trunks Basic ISDN I .Unbundled Net'..orl, Element Platfrm Diagnosticii '~I.- .., .Unbundled NelNork Element Platfrm Diagnosticii i~ i.- .., If" ,_.~"A , .Unbundled Net'uork Element Platfrm DiagnosticII ,..,.- .." OI Resale IC'I"'":o QS . DS3 and higher bit rate services Diagnostic, !:~~~~ 0_1_ .LIS Trunks Diagnostic,,-,-,...1 ..,/I 11". -, UDIT DS1 level UDIT Above DS1 level~-'- .'-..1 .. I ~ ..,--I," ~,_.,~_ ¡ A ."':~_ ..... ..I"e:i . --- ....."I ~~_ /\I"C'I . ,I__ Loop types of DS3 and higher bit rates Diagnostic. .E9111911 Trunks Diagnostic .tV.'a ila il i1t':~ N.'ailable I Qwest Idal:o SGAT Tl:ird RevisioA, Eightl: AmeAeleei E)c\'ibit IS JWAe 26, 2007 Page Attachment i i p. 9~ MR-11 - LNP Trouble Reports Cleared within Specified Timeframes Purpose:, Evaluates timeliness of clearing LNP trouble reports, focusing on the degree to which residence and business, disconnect-related, out-of-service trouble reports are cleared within four business hours and all LNP-related trouble reports are cleared within 48 hours. I Description: MR-llA: Measures the percentage of specified LNP-only (i.e., not unbundled-loop), residence and business, out-of- service trouble reports that are cleared within four business hours of Qwest receiving these trouble reports from CLECs. I .Includes only trouble reports that are received on or before the currently-scheduled due date of the actual LNP-related disconnect time/date, or the next business day, that are confirmed to be caused by disconnects being made before the scheduled time, and that are closed during the reporting period, subject to exclusions specified below. I MR-llB:Measures the percentage of specified LNP-only trouble reports that are cleared within 48 hours of Qwest receiving these trouble reports from CLECs. I .Includes all LNP-only trouble reports, received within four calendar days of the actual LNP-related 1 disconnect date and closed during the reporting period. .The "currently-scheduled due date/time" is the original due date/time established by Qwest in response to I CLEC/customer request for disconnection of service ported via LNP or, if CLEC submits to Qwest a timely or untimely request for delay of disconnection, it is #iCLEC/customer-requested later date/time..A request for delay of disconnection is considered timely if received by Qwest before 8:00 p.m. MTon the due date that Qwest has on record at the time of the request. I .A request for delay of disconnection is considered untimely if received by Qwest after 8:00 p.m. MT on the due date and before 12:00 p.m. MT (noon) on the day after the due date I .Time measured is from #ldate-ltime Qwest receives the trouble report to the date and time trouble is cleared. Reporting Period: One month Unit of Measure: Percent Reporting Comparisons: CLEC Aggregate and Individual CLEC Disaggregation Reporting: Statewide level-f "non dispatched"). Formula: MR-11A = ((Number of specified out-of-service LNP-only Trouble Reports, for LNP-related troubles confirmed to be caused by disconnects, that Qwest executed before the currently-scheduled due date/time, that were closed in the reporting period and cleared within four business hours)+ (Total Number of specified out of service LNP-only Trouble Reports for LNP-related troubles confirmed to be caused by disconnects that Qwest executed before the currently-scheduled due date/time, that were closed in the reporting period)) x 100 MR-llB =((Number of specified LNP-only Trouble Reports closed in #ireporting period tl:at wereand cleared within 48 hours) + (Total Number of specified LNP-only Trouble Reports closed in #ireporting period)) x 100 Exclusions:.Trouble reports attributed to customer or non-Qwest reasons.Trouble reports not related to valid requests (lSRs) for lNP and associated disconnects..Subsequent trouble reports of LNP trouble before the original trouble report is closed..For MR-I1B only: Trouble reports involving a "no access" delay. .Information tickets generated for internal Qwest system/network monitoring purposes..Records involving offcial company services..Records with invalid trouble receipt dates..Records with invalid cleared or closed dates. I MR-l1- lNP Trouble Reports Cleared within Specified Timefl"ames (Continued) I .Records with invalid service/element (product) codes.. .Records missing data essential to the calculation of the measurement. Services and Elements Reporting: LNP I Standards: Diacrnristic . Notes: I Qwest låal:o SGAT Tl:ird Rcvisiol', Eigtltl: AmeAåeå E)(l:ibit B Ji:nc 26, 2007 PagcAttachment I, p. 9í MR-l1- LNP Trouble Reports Cleared within Specified Timeframes (Continued) . EXGlusions:.Trouble reports attributed to customer or non Qvæst reasons.Trouble reports not related to valid requests (LSRs) for LNP and associated disconnects..Subsequent trouble reports.of LNP trouble befre the original trouble report is closed..For MR 11 B only: Trouble reports involving a "ne 8c6ess" delay..Information tickets generated for internal Q'.iiest system/nehllork monitoring purposes..Records iAvol'liAg official eompan., services. .Records witl: in\'alid trouble receipt dates. .Records ,¡iith iA'.'alid cleared or eloseEl dates. .Records '..ith irwalid produet codes..Records missirig data essential to tl:e calculatiori ofthe measurement per the PID. PreElI:~ Re¡¡ertil'gi LNP §tal'Elarési MR 11A:.If OP 17 result meets its standard, tl:e MR llA staAdard is Diagnostic..If OP 17 result does not meet its staAdard, the MR l1A staAdard is as follo'..s:.For 0 20 trouble reports*: No more than 1 ticket cleared iri ,. four businessl:.For" 20 trouble reports*: Tl:e lesser of 95% or Parity with MR 3G results for Retail Residence and Business MR 1113: .For 020 trouble reports**: No more tl:an 1 ticlECt cleared.. 48 I:oi:rs 1.For;: 20 trouble reports**: The lesser of 95% or Paritv with MR 4G results for Retail Residence and Bl:siAess *Based on MR l1A denominator. **Based on MR l1B denominator. .o.!..aila~m~?fj ~, Available I Q..est Idaho SGAT Tl:ird Re'lisioA, !!igl:tl: Amended E)ll:ibit B June 26, 2007 Page Attachment I, p. 9E" BILLING BI-1 - Time to Provide Recorded Usage Records Purpose: Evaluates the timeliness with which Qwest provides recorded daily usage records to CLECs. Description: Measures the average time interval from date of recorded daily usage to date usage records are transmitted or made available to BI-1A -Measures recorded daily usage for UN!!s aAd Resale and includes industry standard electronically transmitted usage re( local measured usage, local message usage, toll usage, and local exchange service components priced on a per-use basis, I BI-1B -Measures the percent of recorded daily usage for Jointly provided switched access provided within four days. This inch IXC providing access, usually via 2-way Feature Group X trunk groups for Feature Group A, Feature Group B, Feature access, and 900 access and their successors or similar Switched Access services. I BI-1C -_Provides separate reporting for two elements captured in BI-1A above, as follows:.BI-1C-1 - Measures recorded daily usage for UNEs and Resale and includes industry standard electronically transmilNOTE 1 b' I' 'f d b Iaccess, su Ject to exc usions speci ie e ow. I .BI-1C-2 - Measures recorded daily usage for UNEs aAd Resale and includes industry standard electronically transm local message usage, toll usage, and local exchange service components priced on a per-use basis, subject to exclusio Reporting Period:.. One month Unit of Measure: BI-1A, BI-1C-1, BI-1C-2:Average Business Days BI-1B:Percent Reporting Comparisons: CLEC aggregate, individual Disaggregation Reporting: State leveL. CLECs, and Qwest Retail results Formula: BI-1A, BI-1C-1, BI-1C-2 (for specified productsservices & elements & records) = ¿(Date Record Transmitted or made available - Da' records) I BI-1B = ((# of daily usage records for Jointly provided switched access sent within four days).; (Total daily usage records for Jointly period)) x 100 I Exclusions: .Instances where#iCLEC requests other than daily usage transmission or availability..Duplicate records. PreE!i.ctServices and Elements Reporting:Standards:.UNEs and Resale BI-1A: Parity with Qwest retaiL..Jointly-provided Switched Access BI-1B: 95% within 4 business days BI-1C-1, BI-1C-2: Diagnostic Gomparison 'vvitl: tl:e Qv.'est Retail results use hJailalJilt'/:Notes: /\'lailable 1."Feature group switched access" includes all type llOXXX detail reco BI 2 Invoices Delh..ered ...".ithin 10 Days Plorpase: Evaluates the timeliness with which Qwest delivers iAdustry standard electronically transmitted bills to CLEGs, focusing on the percent delivered within ten calendar da'rs. l)es¡¡riptiaRI Measures the percentage of invoices that are delivered ...ithin ten days, based on tl:e number of da'rs between the bill date and bill delivery. 1.Includes all industry standard electronicall.,transmitted invoices for local exchange services and toll, subject to exclusions specified below. I RepertiRjJ Perieg: One month !Jl'it ef Measwre: Percent I RepertiRjJ CempariseRs: Combined Qwest Retail/ClEG i)isa(fregatiel' Repertil'fll State level results (Parity by design) i;ermwla¡ ((COURt of IRvoices for which Bil TransrnissioA Date to Bill Date is teA caleRdar days or less),(Total Number of ¡¡'Woices)) )( 100 ¡¡~lelw5ieI'5; ..Bils traAsrnitted via paper, rnagAetìc tape, GO ROM, diskette. ..Records witli missing data esseAtial to the calculation of tl:e measuremeAt per tl:e PID. Pre~wEt Repertil'gi !ital'~arg¡ ..UNEs and Resale Parity by Elesign., Ä'.'ailal"i!t't:N& Available BI-3 - Biling Accuracy - Adjustments for Errors I Purpose: Evaluates the accuracy with which Qwest bills CLECs, focusing on #lpercentage of billed revenue adjusted due to errors. Description: Measures the billed revenue minus amounts adjusted off bills due to errors, as a percentage of total billed revenue..Both the biled revenue and amounts adjusted off bills due to error are calculated from bils rendered in the reporting period.."Amounts aqjusted off bills due to errors" is the sum of all bil adjustments made in the reporting period that involve, either in part or in total, adjustment codes related to billng errors. (Each adjustment thus qualifying is added to the sum in its entirety.) Reporting Period: One month Unit of Measure: Percent I Reporting Comparisons: CLEC aggregate,Disaggregation Reporting: State leveL. individual CLECs, and Qwest Retail results I Formula: (¿(Total Biled Revenue Biled in Reporting Period - Amounts Adjusted Off Bils Due to Errors) + (Total Billed Revenue billed in Reporting Period)) x 100 Exclusions: .BI-3A UNEs and Resale - None.BI-3B - Reciprocal Compensation Minutes of Use - Billing adjustments as a result of CLEC-caused errors in return of minutes of use I PFe~Y~Services and Elements Reporting:Standards:.BI-3A UNEs and_ Resale, Unbundled Loops .BI-3A - UNEs and Resale, Unbundled loops and EELs: 98% and EELs .BI-3B - Reciprocal Compensation (MOUl-t 95%.BI-3B - Reciprocal Compensation Minutes of Use (MOU) I h.'ailaliilt'l'¡Notes: Available . I Qwest Idal=o SGAT Tl:ird Re'lisioA, Eigl=tl: AmeAded Elil:íbit B JURe 26, 2007 Page Attachment 1 f p. ic i BI 4 Biling Completeness PIiFFl9Se¡ . UNEs aAd R Iesa e Evaluates tl:e eharges associated "'ith complctcAess witl: "'híel:.. n com¡31 tel. " 0" 'cst fl . .e'l.....' C....e.",;.. ;;--e-e- ",.ee ....".. '.e .m;--- ..-.", ... "''',;." .., """"'''tl:e Fe" . If'lutes of Us (~4 ."eAue for boca I M.e. OU) Evaluat tl: D.",;"i.., - '."'''.1 U" .".,'''e, wi'. ClEC~' e "...'et,.'" wl'. "'.1'. ".., osal traffc over Ow t' ~.est reflects..CS 5 net"'orl., 4A nO--' .. '.e .m,.. UNE, ..,"".Ie- Me To - completed service order~ ~ aSUFeS the ¡3ercentage of non rec .ppear OA tl:e correct bil * urrng and recurring charges .., 4. . _ - ."."..., ,,,.eciprocal Gom en . use appearing on h p sation (MOU): Measures ht e eOFFCct (curreAt) bill * t e percentage of revenue . .'" associated with I i ._ C."' ._ .ea ..,."'" el1- .'UII ."' ""n..i, .m .Re~artllg Periel'' On. e month-Ul'it ef Measlire; Percent Re~ertiRg , .eFlfJóUlSeI'S' GLEC CLEGs, aAd Qi..est R t 'I. aggFegate, indivielual D¡saggregatieFi Re . i;rFllila: e.31 results I fJertli:§; State'..ide le..el~ 81 4/\U~H:s and Resale (E(Coimt of ser"ice ord .. ers "'itA "'"""i.g E~a,ges a _ .. .. .e. ,e"u"iA8 aAassociated ..itA co i '"FAp eted service orders on . "e'",et bil _ tetal t~e bills t~at a'" bilea eA t~- Ee"Atef - _oeservice orders '..itA R .OR recurrng and . asseEiatea wit~ oe I - ,eE""'Ag E~argesFA¡3 eted service ord .ers Billed on Hie bil)) 10)( ,( 81 48 Reciprocal Co .. mpensatloA MOU FE revenue for local M' . .-(Revenue for Local M' lineI _ _my"~, .1 U" '.II,"e, '"'1." ,., ;;.:~~ eI,':e .m" .. '.e ,.,..,,- .ill ¡Total li~ei:s: NOAe * PreEiIiEt RepertiAg; 1.UNEs and Resale §taAEiards: 2.Reciprocal C Ñ.'ailabil;;.=ompeAsatioA (MOU) 814" Y II ..NEs and Resale: Parit" ",' f' 8148 Reciprocal Co .'1 iiitl: O'...est Retail bils. ,A,,1ailablo ~ mpeAsatloA (MOU): 95% ~ , =¡. DA8ASIi UPDATIiS ime to Update Databases i - RSI'9f'tii:§ C9mpat DB 1A mE: GOrn:i::~ Reseller (LEG" results for Q..est R .DB IB nggregatel etail andLlDB: GombiA Reseller GLEG aAd F ~~ .results for all Qi\'est R .0" let ,.. .,,,.," "os.. c"c ....,¡stmgs: Gomb' . !:¡:Elates' types iAciudiAg Q'" IRed results for all Pro';'dFT' ..est Retail R . .1 eraciities Based CLEC,eselier GLEe d€I !Ll!G i: ' ailectronically Subm" an Unknown Pro"id updates ~ itted, l!lectronicall" P v I€r¡ . y recessd F9f'f1y.;'1 L((Date and T' th~ ime of databasee reporting period) (D update for each datab.. . ... ... r .,. ... . . ~ .".'''if.. ... . ~"'. .¡'.~",I"I.. _M.. ."..d~.. ...., . ""'H.. ...., Oi"gg,::.~,.gg",,,,,,i.. "..."1.. I: ~ ..'.ie' ...,. I.'. ... ..:'::."';'~.. ....",.. I... . ,.. "..."1.. "'"'.1.... i.': '..."1.0..'1..11 ".,.1. ,. oa, ..,. ....~.. ..1.''_ · "'....,.. ..,ie ...~.,. ...at., as -In"alid I if start/stop dates/tim1- ' &5.I D8-1 - Time to Update Databases h:ontinued) PreelWEìt RepertiFlg¡StaFløaFEls¡ Not applicable (Reported by database type)DB lA E911: Parity by design DB is LIDS: Parity by desigA DB IG 1 Listings: Parity by desigA Mailabilty;~. Available Because tl:ey cannot be separated, results for Q.vest Retail, Reseller GlEG, Facilities based GlEes, IlEG and Unlmo'ilA Pro'lièer upèates are reported combined within tl:ese èisaggregatioAs. I Quest lèahe SGi'T Tl:ird Re'lisioA, Eigl:tl: AmeAded ElEl:ibit B Jwne 26, 2007 PageAttachment I, p. 1C DB2 Accurate Database Updates Pi.Fl99Se¡ Evaluates tl: Q e accurae" sf seSEiFiPti9Fliyatabase uns . ,. ates eom I ..eas.'es 'h .,etea w"h..,., e .e'''.ta ."." ,. 'h ncludes all Elatab go .1 a.'...se ..de 'e.."'.g .e,'.;~=r¡~"¡ ase upEl t ,.t:ates eo I .~ . . es.s s.e"f "'.,etea with A.p."i.. ..".", O.e ",..'h 'ea .."e, ",s...,e..,'.:;::==" ,. 'he 'e.."'.g .e,'e;A ' ,.g,."'.le'e" a.". ' o:P...,.g '.",p,,',..s' ".0.1 .... · 'he 'e.."'.g2C 1 UstiAgS G . SI:Flii PercentR _smb'eet.i1, oeseiie,.ea 'es.I" f ~i "e""'.'tall" ;:~'G ..a ,.,iI"es B';:~ (¡e" o:,e:~ea'.. A.p."'..'..a' ., ""ttea" bEG ' "st'."' f '" es ,e",..',.II".", ,,,i1ities B"" (¡e" A.tail 0 , ,essea .sea nEG" ' eselle, GbEG"e"'.."'"" .e"",.',.II" 5.. ' nen, ..;t rocessed upd y mittedates: Statewide ' FeFml:la¡ ¡Total database ßer~od ¡ Total d=:a~aates as specified under Di .e".al " llQ se ..".te.s s.e"flea Si".,e.~".. Ae.."'. under Disag re . g completed withg gatlOA Report' out errors iA tl:lAg eomßleted in th e reßortinge reßorting IiHelysieRSi Invalid start ii stsß dates Ifiimes. Prod., t R~creport'N mg'ot app!ícable (R'eported by dat . b Au . a ase type)Nvailal3mt..l' !\vailable ~ Qwest retail aAd based GLEe EleetrRe~e1ler (iEGs are ßarìt" " .se.".'ea. ..".1I.5..""ttea ' ., "es,"., Be... ' ' , 'his ais ., If.", A05elle' GbEG ., ".""'.i..II" .,. se ,."h..s...,egati.., s 'hey "e fa. T ,ess.a ta...'. orted co b' emined '''itl:'.. in StaREliiUl:lS¡ DB 2C 1 ..listings' P ..ant'y b" de' wwo,r sign~ I DA 1 IL Speed of Answer Available DIRECTOR¥ A. ",SSISTANCE Directory Assistance 1 - - Speed afAnswer OPERATOR SERVICES Operata.. Services l!vali:iates t .irnelil'e answered 55 of customer 9 . . a"os, .. Q'" 'e..,..lo., _.eSO' .oe",' or5, focusiAg 0 . Meas..os ,"e .1 · A.W I... ""ke I.",.e, all ..e IoII.wl.. f . ' 10, "II' .. ,"" "ii". QWest, .oe "so ".. ,.W a "III' a e.' ",'."ep' .'we'e. ." 'A Mea",e ,,,e, ."I..'A ' --e Q"'"..e.', e ,eo. .. · a.e.' I. 'Ae .,e,e:: "e "ke. .¥ sa..oii.~'.. oe,I.., ";,e" -. .. a ..eas,..~:~e.Io' eye,. "..o~:aii, I.... 'Ae ...w.". , .. e.ci"I.., 'oed~e. . ~';.. 'AI' ""A..' ~ :ai".. i..e",al; eye.' 11l 'eE... ,.a~,~::)" 1l se... '.'.,'al, ' a e. "e ... m ' a, 'Aa' e.'e' 'A ' a.. ."'".,.", i' H ,.,.ul "II' "II' 'A" e.'e, ~..e., I.e., "e eff";~ i,e.e ake' a ""ole' . .., "olle. .Y '" " ",.'e. as '" ,eJ'SO 0'1.' .. a ""oi~e V ,.,.'ed as a ... . IS "ke. .,. e.I' .e! b" 'A ,..., r¡ ,.. .,.. . ,.'e'''a' .. 'Ae Ae..~I;;:::=~~~ ::"e;;~;;e,~a:~:::;;a;: ':~~:; ;:a~ ',~' ,::~. ,;e .::w~:~II~~' t::.I::,, ,=~e :.e .....A ' "e ..".,.. . "A" "e '",... '..e, a.. wAI'A ' A . e. . as'" "e .'0"'.. '0.. "I U.I' et 'eE...' "e .¡feagg,e.,.e. I. '~i. ~o." QW'" a.. all CbEC M..,..e' Se,...' ·g e measure s are go F . . isawe. ,. ."',,,., S. .~.o. Ae.o"l. .~i "eg,..' .-10"e a.. + 'oo"".'e .. ,. I'..e etc II' 'ea nAswer) (, Oalea."- ..1..10..' '. ,..e ofFl,. A' ). M a....e. Call. "e ..".'1'' IA. i ; 1""'1 cali, A.me... " "'..." Ae . .e. I. 'Ae I"al ., Ce..er)..",..' N..e .,...e, 01 "ii. a Aswered b" _11..~i.... .. . ' 'Ae ".'e'.,- . ".,Parity I:)" de ., y sign hmHable NETWORK PERFORMANCE NI-1 - Trunk BlockingPurpose: ... Evaluates factors affecting completion of calls from Qwest end offices to CLEC end offices, compared with the completion of call: Qwest end .offices to other Qwest end offices, focusing on average busy-hour blocking percentages in interconnection or inte final trunks.Description: '. Measures the percentage of trunks blocking in interconnection and interoffice fin¡:l trunks. · Includes blocking percentages on all direct final and alternate final interconnection and interoffice trunk groups that are in sei during the reporting period, subject to exclusions specified below. Reporting Period: One month I Unit of Measure: Percent Blockage Reporting Comparisons: Disaggregation Reporting: Statewide level~ CLEC aggregate, individual Reports the percentage of trunks blocking in interconnection final trunks, reported by: CLEC, and Qwest Interoffice NI-1A Interconnection (LIS) trunks to Qwest tandem offces, with TGSR-related exclusions trunk blocking results. applied as specified below; NI-1B LIS trunks to Qwest end offices, with TGSR-related exclusions applied as specified bi NI-1C LIS trunks to Qwest tandem offces, without TGSR-related exclusions; NI-1D LIS trunks to other Qwest end offces, without TGSR-related exclusions. Formula: H¿(Blockage in Final Trunk Group of Specified Type)x(Number of Circuits in Trunk Group)) of (Total Number of Final Trunk Circ all Final Trunk GroupsH x 100 Explanation: Actual average percentage of trunk blockage is calculated by dividing the equivalent average number of trunk circuits blocking by the total number of trunk circuits in final trunks of the type being measured. Exclusions: For NI-1A and NI-1B only: · Trunk groups, blocking in excess of one percent in the reporting period, for which: - A Trunk Group Service Request (TGSR) NOTES 1 & 2 has been issued in the reporting period; or - CLECs do not submit, within 20 calendar days of receiving a TGSR: a) Responsive ASRs (or have ASRs pending that are delayed for CLEC reasons NOTE 3); b) Trouble Reports; or c) Notification of traffc re-routing (as described in Note 1 below); For NI-1A, NI-1B, NI-1C, and NI-1D: -.!Trunk groups, blocking in excess of one percent in the reporting period, for which Qwest can identify, in time to incorporate ir regular reporting of this measurement, the cause as being attributable to: - Trunk group out-of-service conditions arising from cable cuts, severe weather, or force majeure circumstances; - :iCLEC placing trunks in a "busy" condition; - Lack of interconnection facilities to fulfil LIS requests for which #lCLEC did not provide a timely forecast to Qwest. (This portion of the exclusion is limited to being applied in (a) the month the LIS requests could not be fulfilled, due to lack of facilities. and (b) each month thereafter up to the month following facility availability OR up to five months after the mont LIS requests could not be fulfilled, whichever is sooner NOTE 4); or - Isolated incidences of blocking, about which Qwest provides notification to #lCLEC, that (a) are not recurring or persister (affecting the same trunk groups), (b) do not warrant corrective action by CLEC or Qwest, and (c) thus, do not require an actionable TGSR. CP 2 Collocations Completed .....ithin Scheduled Inter\'alsNI-1 (Continued) Trunk Blocking · Trunk groups recently activated that have not been in service for a full "20-high-day, busy hour" review period. · Toll trunks, non-final trunks, and trunks that are not connected to the public switched network. · One-way trunks originating at CLEC end offices. · Qwest official services trunks, local interoffice operator and directory assistance trunks, and local interoffice 911/E911 trunks. · Records with invalid service/element (productl codes. · Records missing data essential to the calculation of the measurement per tl:e PID. PI'9~i.~Services and Elements Standards: Reporting: \Nl:ere NI 1A s( 1%: 1 % LIS Trunks \'Vl:ere NI lA ~ 1%: Parity witl: Qwest Interoffice Trun!(s to tandems \4ll:ere NI 18 s( 1%: 1 % \'Vhere NI 18 ~ 1%: Parity with Qwest Interoffce Trun!(s to end offces NI 1C and NI 10: Diagnostic-m AlJailabilt't: Available Notes: 1. Qwest uses TGSRs to notify CLECs when trunk blocking exceeds standard thresholds or is determined to be persistent. To respond properly to TGSRs, a-CLEC must (a) submit within 20 days ASRs to provide necessary tll augmentations to avoid further blocking, (b) notify Qwest within 20 days that it is initiating a Trouble Report \A Qwest traffc routing problems are causing the blocking referenced by the TGSR, or (c) notify Qwest that #:C undertake its own re-routing of traffc within 20 days to alleviate the blocking. 2. The TGSR-related exclusion is applied in the month in which the TGSR is issued and in the month in which the above-specified 20-day response period ends. Thus, any trunk group excluded in one month wil not be excluc the next month, unless there is (a) a 20-day period following a TGSR ends in that month, (b) there is another Ti applicable to the next month for the same trunk group or (c) an exception documented, in lieu of issuing a subsequent TGSR, where #:CLEC's response to the previous TGSR indicated that, for its own reasons, it plans take no action at any time to augment the trunk group. 3. CLEC delays are reflected by CLEC-initiated order supplements that move the due date later. a) Qwest-initiated due date delays, including supplements made pursuant to Qwest requests to delay due dat shall not be counted as CLEC delays in this measurement. b) Qwest-initiated due date changes to earlier dates that tlCLEC does not meet shall not be counted as a CL delay in this measurement unless the earner dates were mutually agreed-upon. c) CLEC delays (e.g., "customer not ready" in advance of a due date) that do not contribute to a Qwest-establi due date being missed shall not be counted as a CLEC delay in this meâsurement. 4. The limitation on part (3) of this exclusion is intended to bound its applicabilty to a period of time that treats t I:Aforeeastedun-forecasted ASR as ifit were, in effect, the first forecast for the facilities needed. a) Given that forecast advance intervals are currently six months, this provision allows the exclusion to apply 1 longer than that period of time. b) Nevertheless, this limitation to the exclusion also recognizes that facilities may become available sooner al so, reduces the limitation accordingly. In that context, this limitation recognizes that, absent a CLEC foreca: Qwest still retains a responsibilty to provide facilities for the ASR, although in a longer timeframe than for ¡ covered by forecasts. NI-1C and NI-1D will be reported for information purposes only, with no standard to applied. c) This limitation may change depending on the outcome of separate workshops dealing with issues of interconnection forecasting. 5. NI-1C and NI-lD wil be reported for information purposes only, with no standard to be applied. I Qwest Idal:o SGAT Third Revision, EigAtl: l'imeAdeei ElEhibit B June 26, 2007 PageAttachment 1, p. ic NP 1 NXX Code ÄGth,'ation Pyrp9Sei E..aluates the timeliness of Qwes~'s NXX code acti'.'atioA prior to the LERG effecti'.'e date or by the "revised" effective date, as set forth l:ereiA. i;esGriptieFli NP 1A: Measwres the percentage of NXX codes activated in the reporting period that are actually loaded and tested prior to the bERG effective date or the "revisedl date, subject to exclusions shown beIO'¥. NP 18: Measures the percentage of NXX codes activated in the reporting period that are delayed beyond the bERG date or IIrevised" date due to Qwest caused Interconnection facility dela't's, subject to e)(dusions shO'A'n below.Included among acti'o'ations coi:nted as a Q'..est dela'r in this si:b measi:rement are cases in which "2 6 codes" ~associated 'A'ith the Qwest interconnection facilities are provided late by Q../est to the CUsc. Qwest must receive complete aAd accurate routing iAformation required for code acti..'ation, whiel: includes but is not limited to "2 6 codes" for all interconAeetion trunk groups associated..ith tl:e activatioA AO less than 2S days prior to the LERG Due Date or Revised Due Date. Tl:e "revised" date, for purposes ofthis measurement, is a GLEG iAitiated renegotiatioA oftl:e activation effective date tl:at is AO less than 2S €lays after Q...'est recei..'es complete and accurate routiAg information required for code activatiori, whidi includes l:ut is Aot limited to "2 6 codes" for all iAterconnectioA tninl! groups associated with tl:e activatioA. Tl:e NXX code activation notice is provided by tl:e LERG (Local ElEl:aAge Routing Guide) to Qwest. NXX code activation is defined as complete wl:eA all traAslations associated with the new NXX are complete by 11:59 p.m. of tl:e €lay prior to the date ideAtifieEl iA tl:e bERG or tl:e "revised" date (if different tl:ari tl:e bERG date). Tl:e NXX code activation eompletiori process includes testing, iAciudinß calls to tl:e test number when provided. RepertiAg Peries; One morith UAit af Measi.rei Percent I ReliartiFlg (;empariS9F1S¡ GLEe aggregate, individual i;isaggregatieR RepertiAgi Statewide. GLEG aRE! Qwest Retail results. Fermyla: NP lA ((Number of NXX codes loaded aAd tested iA tl:e reporting period prior to tl:e bERG effctive date or tl:e "revised" date),(Number of NXX codes 10aEled arid tested in the reporting period)) x 100 NP IB ((Number of NXX codes loaded and tested in tl:e reporting period tl:at were dela't'ed past the lERG effective elate or "revised" date affecteel by Qi..est IAterconAection Facility Delays) ;(Number of NXX coeles loaded aAd tested in the reporting period, includiAg NXX códes loaded aAd testeel iA tl:e reportiAg period tl:at were delayed past the bERG effective date or tl:e "revised" date Elue to InterconAection Facility Delays)J l( 100 I Exclusions: NP~l- NXX Code Activation h:ontim.ledl NP 1A: . NXX oose aotivations Gompletes after the bÉJlG date or "revises" date sue to delays in tne. .. . L. L. ~. ~. .i':¡¡;.;;installation of Qwest provides interconnection faoilities assomateu witH tHe aOtlVadoRs. NP 1A and NP H3: NXX ooses with bERG dates or "revised" dates resulting in loading intervals snorter tnan industry stansard (ourrently 45 calendar days). NXX codes 'Nhere QWEST reoeived oomplete and aOCUFate routing information required for code aotivations less tnan 25 days prior to tne bERG due date or Revised due date. I Q'iist ldal:o SG/\T Tl:ird Re'.'isioA, Eigl:tl: ,",meAEled Eiil:íbit B Jl:ne 26, 2007 PagcAttachment 1, p. 1J I NP-l- NXX Code Activation fcontimied) PI'ElEhlGt Re~Ell'iAgi None S~aAElal'ls: NP lA: Parity NP as: Diagnostic ,e..ai!a~m~'t¡~ Available "2 Ii codes" are industry standard designators for local interconnection trunk groups, consistiAg of 2 alpha letters and six numeric digits. Only Qwest provided interconnection facilities arc noted in this exclusion,because delays related to facilities provided by GLEGs or others arc accounted for by rO'.'ising the due .da / Qwcst ldal:o SGAT Tl:ird Re'/isioA, Eigl:tl: AmeAdeei E)ll:ibit B June 26, 2007 PagcAttachment i 1 p. 1J COLLOCATION CP-1 - Collocation Completion Interval Purpose: Evaluates #ltimeliness of Qwests installation of collocation arrangements for GLEes, focusing on #laverage time to completC- Description: Measures #linterval between-# Collocation Application Date and Qwests completion of the collocation installation. · Includes all collocations of types specified herein that are assigned a Ready for Service (RFS) date by Qwest and completed du period, subject to exclusions specified below. · Collocation types included are: physical cageless, physical caged, shared physical caged, physical-line sharing, cageless-Jine sh NOTEl · The Collocation Application Date is the date Qwest receives from #lLEC a complete and valid application for collocation. In CLEe's collocation application is received by Qwest on a weekend or holiday, the Collocation Application Date is the next busir the weekend or holiday. · Major Infrastructure Modifications include conditioning the collocation space, obtaining permits, and installng DC power plal generators, heating, venting or air conditioning equipment. · Completion of the collocation installation is the date on which the requested collocation arrangement is "Ready For ServiceRe defined in the Definition ofTerms section herein. · Establishment of RFS Dates: RFS dates are established according to intervals specified in interconnection agreements. Where agreement does not specify intervals, or where #lCLEC requests, RFS dates are established as follows: · Collocation Applications with Timely Quote Acceptance and, for Virtual Collocations, also with Timely Equipment Read applications where #lCLEC accepts the quote in seven or fewer calendar days after the quote date and, for virtual colloc CLEC provides-# equipment to be collocated to Qwest 53 calendar days or less after the Collocation Application Date, t i,J.: Forecasted Collocations: 90 calendar days after #lCollocation Application Date for collocations for whicl: tl:ewhere complete forecast to Qwest 60 or more calendar days in advance of tl:e CollocatioA Application Date. lJi:f9FeGasteEiNon-forecasted Collocations: 120 calendar days after #lCollocation Application Date for collocations CLEC does not provide ù-forecast to Qwest 60 or more calendar days in advance of tl:e GollocatioA Application Date£! · Collocation Applications with Late Quote Acceptance and, for Virtual Collocations, also with Timely Equipment Ready- applications where #lCLEC accepts the quote in eight or more calendar days after the quote date and, for virtual collocê CLEC provides-# equipment to be collocated to Qwest 53 calendar days or less after the Collocation Application Date, H i,J.: Forecasted Collocations: 90 calendar days after the quote acceptance date for collocations for which #lCLEC provic forecast to Qwest 60 or more calendar days in advance of the Gollocation Application Dateapplication. URf9FeG3SlieElNon-forecasted Collocations: 120 calendar days after #lquote acceptance date for collocations for wi not provide a forecast to Qwest 60 or more calendar days in advance of tl:e CollocatioA Application Dateapplication. · Virtual Collocation Applications with Timely Quote Acceptance and Late Equipment Ready - for virtual collocation appli , CLEC (1) accepts the quote in seven or fewer calendar days after the quote date and (2) provides- equipment to be col more than 53 calendar days after the Collocation Application Date, the RFS date sl:all beis: Forecasted Collocations: 45 calendar days after #lequipment is provided to Qwest, for collocations for which #lC complete forecast to Qwest 60 or more calendar days in advance of tl:e Gollocation Application Dateapplication. lJi:feFE!easteEiNon-forecasted Collocations: 75 calendar days after #lequipment is provided to Qwest, for collocatic CLEC does not provide ù-forecast to Qwest 60 or more calendar days iA ad..'aAce of tl:e GolloeatioA A¡.plication Dateg · Virtual Collocation Applications with Late Quote Acceptance and Late Equipment Ready - for virtual collocation applica CLEC (1) accepts the quote in eight or more calendar days after the quote date and (2) provides- equipment to be colic more than 53 calendar days after the Collocation Application Date, the RFS date shall be: Forecasted Collocations: 45 calendar days after #lequipment is provided to Qwest, for collocations for which-# CL complete forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. - IJFlferE!easteEiNon-forecasted Collocations: 75 calendar days after #lequipment is provided to Qwest, for collocatior CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. I CP-L- Collocation Completion interval (continued) .,; i I .All Collocations (physical. virtual. forecasted. or i.lFiferE!Giistednon-forecasted) requiring Major Infrastructure Modificati up to 150 calendar days (as specified in the quote) after the Collocation Application Date, or (2) for virtual collocations, 4~ date equipment to be collocated is provided to Qwest for collocations in which Major Infrastructure Modifications are re( I provide to #tCLEC, as part of the quotation, the need for, and the duration of, such extended intervals..When-a CLEC submits six (6) or more Collocation applications in a one-week period in any state, completion intervals will negotiated. These collocation arrangements wil be included in CP-1A, -lB, or -lC according to the interval criteria specifi measurements., .Where there is-a CLEC-caused delay, the RFS Date is rescheduled.RFS dates may be extended beyond the above intervals for CLEC reasons, or for reasons beyond Qwests control, but not for (.Where CLECs do not accept #tquote within thirty days of the quote date, the application is considered expired. CP-1A Measures collocation installations for which the scheduled interval from Collocation Application Date to RFS date is 9 less. I CP-1B Measures collocation installations for which the scheduled interval from Collocation Application Date to RFS date is 9 days. I CP-1C Measures collocation installations for which the scheduled interval from Collocation Application Date to RFS date is 1 days. Reporting Period: One month Unit of Measure: Calendar Days I Reporting Comparisons: CLEC aggregate and individual CLEC results Disaggregation Reporting: Statewide. Formula: (for CP-1A, CP-1B and CP-1C) I.((Collocation Completion Date) - (Gomplete Application Date)) .; (Total Number of Collocations Completed in Reporting Period) I Exclusions:.CP-1A: CLEC collocation applications with RFS dates yielding scheduled intervals longer than 90 calendar days from Collocatior RFS date. I .CP-1B: CLEC collocation applications with RFS dates yielding scheduled intervals shorter than 91 calendar days or longer than from Collocation Application Date to RFS date. I .CP-1C: CLEC collocation applications with RFS dates yielding scheduled intervals shorter than 121 calendar days or longer thar from Collocation Application Date to RFS date. .Cancelled or expired applications. Predwm;Services and Elements Reporting: No Standards: CP-IA:-_90 calendar days Not applicable CP-1B:120 calendar days CP-1C:150 calendar days A¥aila~i1t'f:Notes: Available 1. Collocations covered by this measurement are central office related. As additional types of cenl collocation are defined and offered, they will be included in this measurement. Non-centraloff collocation (such as remote collocation and field connection points) will be considered for eithei measurement, or in new, separate measurements, after the terms, conditions, and processes fa types become finalized, accepted, mature (i.e., six months of experience from first installations) volumes warranting reporting (i.e., consistently more than two per month in any state). I Qiuest IsaRo SGJ\T Tl:írd Re'.'isioA, Eigl:tii l'.menEles E)IRibit B JURe 26, 2007 Page Attachment I, p. 11 CP-2 - Collocations Completed within Scheduled Intervals Purpose: Evaluates #iextent to which Qwest completes collocation arrangements for CLEGs within #istandard intervals-o intervals establisheà in interconAcction agreements. Description: Measures #ipercentage of collocation applications tl:at are completed within standard intervals, including intervals set forth in interconnection agreements. · Includes all collocations of types specified herein that are assigned a Ready for Service Date RFS date by Qwest and that are completed wittiin the reporting period, including those with CLEC-requested RFS dates longer than the standard interval and those with extended RFS dates negotiated with #iCLEC (including supplemented collocation orders that extend the RFS date) subject to exclusions specified below. Collocation types included are: physical cageless, physical caged, shared physical caged, physical-line sharing, cageless-line sharing, and virtuaL. NOTE 1 · The Collocation Application Date is the date Qwest receives from #iCLEC a complete and valid application for collocation. In cases where- CLEe's collocation application is received by Qwest on a weekend or holiday, the Collocation Application Date is the next business day following the weekend or holiday. · Major Infrastructure Modifications are defined as conditioning the collocation space, obtaining permits, and installng DC power plant, standby generators, heating, venting or air conditioning equipment. · A collocation arrangement is counted as met under this measurement if its RFS date is met. . Establishment of RFS Dates: RFS dates are established asfollows, except where interconnection agreements require different intervals, in which case the intervals specified in the interconnection agreements apply: . Collocation Applications with Timely Quote Acceptance and, for Virtual Collocations, also with Timely Equipment Ready - for collocation applications where #iCLEC accepts the quote in seven or fewer calendar days after the quote date and, for virtual collocations, where tlCLEC provides- equipment to be collocated to Qwest 53 calendar days or less after the Collocation Application Date, the RFS date shall be: Forecasted Collocations: 90 calendar days after #iCollocation Application Date for physical collocations for which #iCLEC provides a-complete forecast to Qwest 60 or more calendar days in advance of-t Gollocation Application Date. - URferee3ste~Non-forecasted Collocations: 120 calendar days after #iCollocation Application Date for physical collocations for wl:icl: tl:ewhere CLEC does not provide a-forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. · Collocation Applications with Late Quote Acceptance and, for Virtual Collocations, also with Timely Equipment Ready - for collócation applications where #iCLEC accepts the quote in eight or more calendar days after the quote date and, for virtual collocations, where #iCLEC provides- equipment to be collocated to Qwest 53 calendar days or less after the Collocation Application Date, the RFS date shall be: Forecasted Collocations: 90 calendar days after #iquote acceptance date for collocations for which #I CLEC provides a-complete forecast to Qwest 60 or more calendar days in advance of-t Collocation Application Date. URfereG3steEiNon-forecasted Collocations: 120 calendar days after #iquote acceptance date for collocations for which #iCLEC does not provide a-forecast to Qwest 60 or more calendar days in advance of #iCollocation Application Date. · Virtual Collocation Applications with Timely Quote Acceptance and Late Equipment Ready - for virtual collocation applications where #iCLEC (1) accepts the quote in seven or fewer calendar days after the quote date and (2) provides- equipment to be collocated to Qwest more than 53 calendar days after the Collocation Application Date, the RFS date shall be: - Forecasted Collocations: 45 calendar days after #iequipment is provided to Qwest, for collocations for which-t CLEC provides a complete forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. URfereeasteEiNon-forecasted Collocations: 75 calendar days after #iequipment is provided to Qwest, for collocations for which #iCLEC does not provide a forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. · Virtual Collocation Applications with Late Quote Acceptance and Late Equipment Ready - for virtual collocation applications where tfLEC (1) accepts the quote in eight or more calendar days after the quote I DeFINITION OF TlRMSCP-2 Collocations Completed within Scheduled Intervals (continued) I date and (2) provides-# equipment to be collocated to Qwest more than 53 calendar days after the Collocation Application Date, the RFS date shall be: I -Forecasted Collocations: 45 calendar days after t:equipment is provided to Qwest, for collocations for which-# CLEC provides a complete forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. I -UFllereeêlsteElNon-forecasted Collocations: 75 calendar days after t:equipment is provided to Qwest, for collocations for which t:CLEC does not provide a forecast to Qwest 600r more calendar days in advance of the Collocation Application Date. I .All Collocations (physical. virtual. forecasted. or I:Rlereeêls:teElnon-forecastecU requiring Major Infrastructure Modifications: the later of (1) up to 150 calendar days (as specified in the quote) after the Collocation Application Date, or (2) for virtual collocations, 45 calendar days following the date equipment to be collocated is provided to Qwest for collocations in which Major Infrastructure Modifications are required. I Qwest will provide to t:CLEC, as part of the quotation, the need for, and the duration of, such extended intervals. I .When-a CLEC submits six (6) or more Collocation applications in Gone-week period in any state, completion intervals will be individually negotiated. These collocation arrangements will be included in CP-2A, -2B, or -2C I according to the criteria specified below for these measurements..Where there is a-CLEC-caused delay, the RFS Date is rescheduled..Where CLECs do not accept the quote within thirty calendar days of t:quote date,-# application is considered expired. I CP-2A Forecasted Collocations: Measures collocation installations for which CLEC provides a forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. I CP-2B Non-Forecasted and Late Forecasted Collocations: Measures collocation installations for which CLEC does not provide a forecast to Qwest 60 or more calendar days in advance of the Collocation Application Date. I CP.2C All Collocations requiring Major Infrastructure Modifications and Collocations with intervals longer than 120 days: Measures all collocation installations requiring Major Infrastructure Modifications and collocations for which the RFS date is more than 120 calendar days after the Collocation Application Date. Reporting Period: One month I Unit of Measure: Percent Reporting Comparisons: CLEC aggregate and individual CLEC results I Disaggregation Reporting: Statewide level7 Formula: (for CP-2A, CP-2B and CP-2C) ((Count of Collocations for which the RFS is met) + (Total Number of Collocations Completed in the Reporting Period)) x 100 Exclusions:.RFS dates missed for reasons beyond Qwests control. -Cancelled or expired requests.. PF9E!l,¡GtServices and Elements Reporting: None Standards: CP-2A & -2B:90% CP-2C: 90% Notes: 1.Collocations covered by this measurement are central office related. As additional types of central office collocation are defined and offered, they wil be included in this measurement. Non-central office-based types of collocation (such as remote collocation and field connection points) will be considered for either inclusion in this measurement, or in new, separate measurements, after the terms, conditions, and processes for such collocation types become finalized, accepted, mature (i.e., six months of experience from first installations), and ordered in volumes warranting reporting (j.e.. consistently more than two per month in any state). Q'mst Idal:o SGl\T Tl:ird RC'lision, l!igl:tl: AmeAeled Ei(l:ibit B June 26, 2007 Page Attachment 1, p. 1J äva ¡¡ii ii ¡¡t't': Ävailable d As additionalff relate., .nt are central 0 ice . I be included 11-. . "ee BY 'h'H'e.'.'eme . ..e _,ee, 'hey wol. . "emote.. 6elie'....', ':;:~'e ,elle'.tie. "; e::::: ",.es of ,elle ,.ti e.. ~'.::,;.Sl.. I. 'hi, .. es ef ,e. , '.fl,e . '. fe' e,' e' . ...- - ",eme.'. Ne. "'.". - . Is) wil Be ,e.".e~ ms ,e.ål'le." ..'h;;e::;:. ..å flelå ....e€l'.:.:::e.,.,eme.Is, .fte, ~~:~, .:.,.", (Le., sl,'e , ed. .ew, ,e.. B eme fl..",eå, ., . .. I es "'."..".. measuremen, i: collocation types ee. aAe ordercEl in .0 um ""'..56es fe, '" ",.m fl.. 1.".11.".''), .ih I. ..V ".'el. ntl:s of €)(peneACe re than t..o per momo . tent I" mor consis treporting i.e., CP-3 - Collocation Feasibilty Study Interval I Purpose: Evaluates the timeliness of the Qwest sub-process function of providing a collocation feasibilty study to tlCLEC. Description:. Measures average interval to respond to collocation studies for feasibility of installation..Includes feasibility studies, for collocations of types specified herein that are completed in the reporting period, subject to exc below. Collocation types included are: physical cageless. physical caged, shared physical caged, physical-line sharing, cageless virtuai.NoTE 1 I .Interval begins with the Collocation Application Date and ends with the date Qwest completes the Feasibility Study and provic.The Collocation Application Date is the date Qwest receives from tlCLEC a complete application for collocation. In cases wh application for collocation is received by Qwest on a weekend or holiday, the Collocation Application Date is the next busines! weekend or holiday. I Reporting Period: One month Unit of Measure: Calendar Days Reporting Comparisons: CLEC aggregate and individual CLEC Disaggregation Reporting: Statewide level~ results Formula: L((Date Feasibility Study provided to CLEC) - (Date Qwest receives CLEC request for Feasibility Study)) + (Total Feasibilty Studies ( Reporting Period) Exclusions: -CLEC-caused delays of, or CLEC requestsfor feasibilty study completions resulting in greater than ten calendar days from Coli, Date to scheduled feasibilty study completion date.. I PreEhlGtServices and Elements Reporting:None I Standard: 10 calendar days or less A..a ila llilt,¡1 Notes: Available 1.Collocations covered by this measurement are central office related. As additional types of Cl-collocation are defined and offered, they'wil be included in this measurement. Non-central c collocation (such as remote collocation and field connection points) will be considered for eitl measurement, or in new, separate measurements, after the terms, conditions, and processes types become finalized, accepted, mature (i.e., six months of experience from first installatior volumes warranting reporting (i.e., consistently more than two per month in any state). CP-4 - Collocation Feasibilty Study Commitments Met Purpose: Evaluates the degree that Qwest completes -the sub-process function of providing a collocation feasibility study to thCLEC as cor Description: Measures the percentage of collocation feasibility studies for installations that are completed within the Scheduled Interval.The Scheduled Interval is ten calendar days from the Collocation Application Date or, if interconnection agreements call for di intervals specified in the agreements, or if otherwise delayed by thCLEC, the interval resulting from the delay..Includes all feasibility studies for collocations of types specified herein, that are completed in the reporting period. Collocatior physical cageless, physical caged, shared physical caged, physical-line sharing, cageless-line sharing, and virtuaL. NOTE 1.Considers the interval from the Collocation Application Date to the date Qwest completesthe feasibilty Study and provides it .The Collocation Application Date is the date Qwest receives from thCLEC a complete application for collocation. In cases wh for collocation is received by Qwest on a weekend or holiday, the Collo€ation Application Date is the next business davbusine, weekend or holiday. I -Subject to supcrcedingsuperseding terms in thCLEC's interconnection agreement, when-a CLEC submits six (6) or more Collo one-week period in any state, feasibility study intervals will be individually negotiated and the resulting intervals used instead this measurement. . Reporting Period: One month Unit o~ Measure: Percent .. Reporting Comparisons: CLEC aggregate and Disaggregation Reporting: Statewide level~ individual CLEC results Formula: ((Total Applicable Collocation Feasibility studies completed within Scheduled Intervals) -4 (Total applicable Collocation Feasibility s reporting period)) x 100 Exclusions: None PredliâServices and Elements Reporting: None,Standard:90 percent or more AlJa ila ii i1t','1 Notes: Available 1.Collocations covered by this measurement are central office related. As additional type collocation are defined and offered, they wil be included in this measurement. Non-cei collocation (such as remote collocation and field connection points) wil be considered f measurement, or in new, separate measurements, after the terms, conditions, and proc types become finalized, accepted, mature (i.e., six months of experience from first insta volumes warranting reporting (i.e.,/consistently more than two per month in any state). I DEFINITION OF TERMS Application Date (and Time) - The date (and time) on which Qwest receives from-f CLEC a complete and accurate local service request (LSR) or access service request (ASR) or retail order, subject to the following: · For the following types of requests/orders, the application date (and time) is the start of the next business day: (1) LSRs and ASRs received after 3:00PM MT for designed services and elements and Local Number Portabilty (except non-designed, flow-through LNP). (2) Retail orders received after 3:00 PM local time for designed services. (3) LSRs received after 7:00PM MT for POTS Resale (Residence and Business), Non-Design Resale Centrex, fl Elesigned UNE P, Unbundled Loops, and non-designed, flow-through LNP. (4) Retail orders for comparable non-designed services cannot be received after closing time, so the cutoff time is essentially the business office closing time. · For all types of orders that are received from Friday at 7:00 PM MT through Sunday, or on holidays, and do not flow through, the application date (and time) is the next, non-weekend business day. . Automatic Location Information (ALI) - The feature of E911 that displays at the Public Safety Answering Point (PSAP) the street address of the callng telephone number. This feature requires a data storage and retrieval system for translating telephone numbers to the associated address. AU may include Emergency Service Number (ESN), street address, room or floor, and names of the enforcement, fire and medical agencies with jurisdictional responsibility for the address. The Management System (E911) database is used to update the Automatic E911 Location Informationdatabases. . Bil Date - The date shown at :itop of the bil, representing the date on which Qwest begins to close the bilL. Blocking - Condition on a telecommunications network where, due to a maintenance problem or an traffic volumes exceeding trunking capacity in a part of the network, some or all originating or terminating calls cannot reach their final destinations. Depending on the condition and the part of the network affected, the network may make subsequent attempts to complete the call or the call may be completely blocked. If the call is completely blocked, the callng party wil have to re-initiate the call attempt. Business Day - Workdays that Qwest is normally open for business. Business Day = Monday through Friday, excluding weekends and Qwest published Holidays including New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas. Individual measurement definitions may modify (typically expanding) this definition as described in the Notes section of the measurement definition. Cleared Trouble Report - A trouble report for which the trouble has been cleared, meaning the customer is "back in service". Closed Trouble Report - A trouble report that has been closed out from a maintenance center perspective, meaning the ticket is closed in the trouble reporting system following repair of the trouble. tEl~e AEti'..atiElFl (Qi;eFlii:gl Process by wl:iel: new NPA/NXXs (area eode/prefi)() is defiAeEl, througl: software translations to nehvork databases and switches, iA telel3!'oAe networiEs. GoEle activation (openiAgs) allo.... for ne.. groups of telepl:oAe numbers (wsually in blocks of 10,000) to be made available for assignment to an ILEe's or GLEe's customers, and for calls to tl:ose numbers to be passed betvo'en carriers. Common Channel Signaling System 7 (CCSS7) - A network architecture used to for-- exchange of signaling information between telecommunications nodes and networks on an out-of-band basis. Information exchanged provides for call set-up and supports services and features such as CLASS and database query and response. Common Transport - Trunk groups between tandem and end offce switches that are shared by more than one carrier, often including the traffic of both the ILEC and several CLECs. Completion - Thetime in the order process when the service has been provisioned and service is available. Completion Notice - A notification the ILEC provides to :iCLEC to inform :iCLEC that the requested service order activity is complete. Coordinated Customer Conversion -- Orders that have a due date negotiated between the ILEC,-t CLEC, and the customer so that work activities can be performed on a coordinated basis under the direction of the receiving carrier. Customer Requested Due Date - A specific due date requested by the customer which is either shorter or longer than the standard interval or the interval offered by the ILEC. DEFINITION OF TERMS (continued) Customer Trouble Reports - A report that the carrier providing the underlying service opens when notified that a customer has a-problem with their service. Once resolved, tfdisposition of the trouble is changed to closed. Dedicated Transport - A network facility reserved to the exclusive use of a single customer, carrier or pair of carriers used to exchange switched or special, local exchange, or exchange access traffic. Delayed Order - An order which has been completed after the scheduled due date and/or time. 9ireeteFy AssistaASEl 9ataliase A database that coAtaiAS subscriber records. used to provide live or automated operator assisted Elirestory assistance. IAcluding 411, 55S 1212, ~IP/\ 555 1212. Directory Listings - Subscriber information used for DA and/or telephone directory publishing, including name and telephone number, and optionally, the customer's address. DS-O - Digital Service Level O. Service provided at a digital signal speed commonly at 64 kbps, but occasionally at 56 kbps. DS-l- Digital Service Levell. Service provided at a digital signal speed of 1.544 Mbps. DS-3 - Digital Service Level 3. Service provided at a digital signal speed of 44.736 Mbps. Due Date - The date provided on the Firm Order Confirmation (FOe) the ILEC sends #lCLEC identifying the planned completion date for the order. End Office Switch - A switch from which an end users' exchange services are directly connected and offered. Final Trunk Groups - Interconnection and interoffice trunk groups that do not overflow traffc to other trunk groups when busy. Firm Order Confirmation (FOC) - Notice the ILEC sends to #iLEC to notify #lCLEC that it has received #lCLECs service request, created a service order, and assigned it a due date. Flow-Through -The term used to describe whether a LSR electronically is passed from the OSS interface system to the ILEC legacy system to automatically create a service order. LSRs that do not flow through require manual intervention for the service order to be created in the ILEC legacy system. IAtental ¡eiui it¡eAEl 2 Interval Zone 1 areas are wire ceAters for whicl: Qiuest specifies shorter standard ser"'ice intervals tl:an for Interval Zone 2 areas. Installation - The activity performed to activate a service. Installation Troubles - A trouble, which is identified after service order activity and installation, has completed on a customer's line. It is likely attributable to the service activity (within a defined time period). Interconnection Trunks - A network facility that is used to interconnect two switches generally of different local exchange carriers Inward Activity - Refers to all orders for new or additional lines/circuits. For change order types, additional lines/circuits consist of all C orders with "i" and "T" action coded line/circuit USOCs that represent new or additional lines/circuits, including conversions from retail toCLEC and CLEC to CLEC. Jeopardy - A condition experienced in the service provisioning process which results potentially in the inabilty of a carrier to meet the committed due date on a service order Jeopardy Notice - The actual notice that the ILEC sends to #lCLEC when a jeopardy has been identified. Lack of Facilties - A shortage of cable facilities identified after a due date has been committed to a customer, including #lCLEC. The facilties shortage may be identified during the inventory assignment process or during the service installation process, and typically triggers a jeopardy. beGal il(sl:aRge RewtiAg "wiGle (biR") A Bellcore master file tl:at is used b't' the telecom iAdustry to ideAtify NPA NXX routing and I:oming information, as well as network element anEl equipment designations. Tl:e fie also includes scl:eduled Aetwork changes associated with activity within tl:e Nortl: American Numbering PlaA (NANP). Local Exchange Traffic - Traffic originated on the network of a LEC in a local calling area that terminates to another LEC ina local callng area. Local Number Portabilty (formerly defined under Permanent Number Portabilty and also known as - Long Term Number Portabilty) - A network technology which allows end user customers to retain their telephone number when moving their service between local service providers. This technology does not employ remote call forwarding, but actually allows the customer's telephone number to be moved and redefined in the network of the new service provider. The activity to move the telephone number is called "porting." Local Service Request (LSR) - Transaction sent from #lCLEC to the ILEC to order services and elements or to request a change(s) be made to existing services and elements. I Q..est ¡claRO SG/\T Tl:ircl Revision, EigRtR /\meAeled Enl:ibit B Jl:ne 26, 2007 PageAttachment 1, p. i~ DEFINITION OF TERMS (continued) Mi.VN9Fi MiA Metropolitan Statistical Area is a go'iernment defined geographic area witl: a population of 50,000 or greater. NOA Metropolitan Statistical Area is a government defined geograpl:ic area 'Iitl: population of less than 50,000. Qv'est depicts MSA Non MSA based on NPA NXX. VVherc a "Mire cCAter is preElominaAtiy witl:in an MSA, allliAes are counted wìtl:in the MSA. Mechanized BiI- A bill that is delivered via electronic transmission. !\XX, NXX 'ali£! sr Central ome£! C9~e The tl:ree digit s'..itcl: entity indicator tl:at is defined by the "0", "E", and Up" digits of a 10 digit telepl:onc numBer witl:in tl:e ~lANP. Eael: NXX Code cOAtains 10,000 statioA numbers. Plain Old Telephone Service (POTS) - Refers to basic 2-wire, non-complex analog residential and business services. Can include feature capabilties (e.g., CLASS features). Projects - Service requests that exceed the line size and/or level of complexity which would allow for the use of standard ordering and provisioning processes. Generally, due dates for projects are negotiated, coordination of service installations/changes is required and automated provisioning may not be practicaL. Query Types - Pre-ordering information that is available to a CLEC that is categorized according to standards issued by OBF and/or the FCC Ready For Service (RFS) - The status achieved in the installation of a collocation arrangement when all "operational" work has been completed. Operational work consists of the following as applicable to the particular type of collocation: . Cage enclosure complete; · DC power is active (including fuses available,BDFB (Battery Distribution Fuse Board) in place, and cables between tJCLEC and power terminated); · Primary AC outlet in place; · Cable racking and circuit terminations are complete (e.g. fiber jumpers placed between the Outside Plant Fiber Distribution Panel and the Central Office Fiber Distribution Panel serving tJCLEe). and · The following items complete, subject to -t CLEC having made required payments to Qwest (e.g., final payment): (If the required CLEC payments have not been made, the following items are not required for RFS): Key turnover made available to CLEC APOT/CFA complete, as defined/required in tJCLEC's interconnection agreement and Basic telephone service and other services and facilities complete, if ordered by CLEC in time to be provided on the scheduled RFS date (per Qwests published standard installation intervals for such telephone service). Ready for Service Date (RFS date) - The due date assigned to a collocation order (typically determined by regulatory rulings, contract terms, or negotiations with CLEe) to indicate when collocation installation is schedùled to be ready for service, as defined above. Reject - A status that can occur to a CLEC-:submitted local service request (LSR) when it does not meet certain criteria. There are two types of rejects: (1) syntax, which occur if required fields are not included in the LSR; and (2) content, which occur if invalid data is provided in a field. A rejected service request must be corrected and re- submitted before provisioning can begin. Repeat Report - Any trouble report that is a second (or greater) report on the same telephone number/circuit ID and at the same premises address within 30 days. The original report can be any category, including excluded reports, and can carry any disposition code. Service Group Type - The designation used to identify a category of similar service5i or elements, e.g.,-I loops. Service Order - The work order created and distributed in ILECs systems and to ILEC work groups in response to a complete, valid local service request. Service Order Type - The designation used to identify the major types of provisioning activities associated with a local service request. Standard Interval - The interval that the ILEC publishes as a guideline for establishing due dates for provisioning a service request. Typically, due dates wil not be assigned with intervals shorter than the standard. These intervals are specified by service type and type of service modification requested. ILECs publish these standard intervals in documents used by their own service representatives as well as ordering instructions provided to CLECs in the Qwest Standard Interval Guidelines. Subsequent Reports - A trouble report that is taken in relation to a previously-reported trouble prior to the date and time the initial report has a status of "closed." Tandem Switch - Switch used to connect and switch trunk circuits between and among Central Offce switches. Time to Restore - The time interval from the receipt, by the ILEC, of a trouble report on a customer's service to the time service is fully restored to the customer. Q'iist Idal:o SGAT Tl:ird Re'lisioA, Eigl:th AmeAaed Eiihibit B JUAe 26, 2007 Page Attachment 1, p. 1¿ DEFINITION OF TERMS (continued) YnbwAiileEl Net'..ark lilement Platferm (YNS P) Combinations of Aetwork elements, including botl: ne'.. and eon'JersioAs, iAvolving POTS (i.e., basie services ¡aovidíng dial tOAe). Unbundled Loop - The Unbundled Loop is a transmission path between a Qwest Central Office Distribution Frame, or equivalent, and the Loop Demarcation Point at an end user premises. Loop Demarcation Point is defined as the point where Qwest owneil or controlled facilities cease, and CLEC, end user, owner or landlord ownership of facilities begins. Usage Data - Data generated in network nodes to identify switched call data on a detailed or summarized basis. Usage data is used to create customer invoices for the calls. I Qi..est làaRo SGAT Tl:irà RevisíoA, Éígl:tR ,ß,meAded EI(l:ibit B Jl:Ae 26, 2007 Page Attachment 1, p. i~ GLOSSARY OF ACRONYMS ACRONYM DESCRIPTION ACD Automatic Call Distributor ADSL Asymmetric Digital Subscriber Line , ALI Automatic Line Information (for 911/E911 systems) ASR Service Request (processed via Exact system) BRI Basic Rate Interface (type of ISDN service) CABS Carrier Access Billing System CKT Circuit CLEC Competitive Local Exchange Carrier CO Central Offce CPE Customer Premises Equipment CRIS Customer Record Information System CSR Customer Service Record I .I Directory Assistarice I -D -D . I -D Database DSO Digital Service 0 DS1 Digital Service 1 DS3 Digital Service 3 E91lMS E911 Management System EAS Extended Area Service EB-TA Electronic Bonding - Trouble Administration I mt Electronic Data Intercl:ange EELS Enhanced Extended Loops ES Emergency Services (for 911/E911) FOC Firm Order Confirmation GUI Graphical User Interface HDSL High-Bit-Rate Digital Subscriber Line HICAP High Capacity Digital Service IEC Interexchange Carrier ILEC Incumbent Local Exchange Carrier INP Interim Number Portability 10F Interoffce Facilities (refers to trunk facilities located between Qwest central offices) ISDN Integrated Services Digital Network IMA Interconnect Mediated Access LATA Local Access Transport Area I ~Local Ei.cl:ange Routing Guide I -l Line IdeAtification Database LIS Local Interconnection Service Trunks LNP ,Long Term Number Portability LSR Local Service Request N, T,C Service Order Types - - N (new), T (to or transfer), C (change) I NA Nortl: AmericaA NumberiAg Plan NDM Network Data Mover NPAC Number Portability Administration Center I ~Telepl:one number prefi)( OBF Ordering and Biling Forum GLOSSARY OF ACRONYMS (continued) ACRONYM DESCRIPTION OOS Out of service (type of trouble condition) OSS Operations Support Systems PBX Private Branch Exchange PON Purchase Order Number POTS Plain Old Telephone Service PRI Primary Rate Interface (type of ISDN service) RFS Ready for Service (refers to collocation installations) SIA SAAFE (Strategic Application Architecture Framework and Environment) Information Access SOP Service Order Processor .SOT Service Order Type SS7 Signaling System 7 STP Signaling Transfer Point TN Telephone Number UDIT Unbundled Dedicated Interoffice Transport UNE Unbundled Network Element I ~I URl:l:Adled NetworlE l!lemeRt Platform I VRU Voice Response Unit I WFA Worl( ForceWorkforce Administration I XDSL:l (x) Digital Subscriber Line. (The "x" prefix refers to DSL generically. An "x" replaced by an "A" refers to Asymmetric DSL, and by an "H" refers to High-bit-rate DSL.) I Q'..est lsal:o SGl\T Tl:irs Re'oÎsioA, Eigl:tl: AmeAdes E)(Ribit B JUAe 26, 2007 Page Attachment 1, p. i~ APPENDIX A PO-20 Feature Detail Fields Feature Detail Resale and UNfi P (POTS and Centrex 21f;1 CFN Validate the call forwarding TN CFNB Validate the call forwarding TN CFND Validate the call forwarding TN RCYC FID associated with a call forwarding don't answer USOC that determines how many rings before the call forwards to the TN provided with the CFN or CFND FIDs. HLN (HLA Hot Line) FID associated with the USOC HLA (which is on our USOC list to validate.) The Hot Line feature call forwards automatically to a pre-programmed number. This TN is provided following the HLN FID. The data provided in the Feature Detail section on the LSR will be validated against the HLN FID on the service order to determine whether the FlO is present and the TN provided on the LSR with the FID is correct' on the service order. LINK (HME CALL FORWARDING TO CELLULAR) FID associated with the USOC HME (which is on our USOC list to validate.) The HME feature call forwards a call from the landline telephone number to a cellular telephone number. The LINK FlO, along with the PCS telephone number provided in the Feature Detail section on the LSR, will be validated against the LINK FID on the service order to determine whether th~ FID is present and the telephone number provided on the LSR matches the telephone number on the service order. DES on DID MBB If-t CLEC requests a DID voice ma~lbox the DID number will follow the FID DES on the LSR in the Feature Detail section and on the service order. The DES FID along with the DIO telephone number provided in the Feature Detail section on the LSR wil be validated against the DES FID on the service order to determine whether the FID is present and the DID telephone number provided on the matches the telephone number on the service order. Attachment i, p. 126 of 68 TN on Custom Ring USOC (RGG1A etc.) We currently have 9 custom ring USOCs on our PO-20 USOC list. Along with the custom ring USOC is the TN FlO. The TN FlO along with the custom ring telephone number provided in the Feature Detail section on the LSR will be validated against the TN FID on the service order to determine whether the FID is present and the custom ring telephone provided on the LSR with the FID is correct on the service order. (The validationwould only apply if the USOC and FID were present in the Feature Detail section ofthe LSR.) CAS (If provided on LSR for SEA) Call Screening Code Assignment is a FID associated with the selective class of call feature (which is on our USOC list to validate.) Along with the CAS FID is a two-digit number that indicates what type of screening is being requested. The CAS FID along with a two-digit number is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USOC and that the two-digit number matches the two-digit number provided on the LSR. WW (if provided on LSR for TFM) Working With is a FID associated with the transfer mailbox feature (which is on our USOC list to validate.) Along with the WW FID is a ten-digit number that indicates where the voice mailbox is located. The WW FID along with the ten- digit number is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USOC and that the ten-digit number matches the ten-digit number provided on the LSR. MBOA (if provided on LSR for VFN) Mailbox out-dial notification is a FID associated with the message notification feature (which is on our USOC list to validate.) Along with the MBOA FID is a two-digit alphanumeric combination that indicates where the notification wil be sent (i.e., identifies pager type.) The MBOA FID along with the two-digit alphanumeric combination is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USOC and that the two-digit alphanumeric matches the two-digit alphanumeric provided on the LSR. DES on. VGT (if provided on LSR) Description is a FlO associated with the scheduled greeting feature (which is on our USOC list to validate.) Along with the DES FID is a ten-digit telephone number that reflects the DID mailbox number. The DES FID along with the ten-digit telephone number is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FIDis floated on the service order behind the feature USOC and that the ten-digit telephone number matches the ten-digit teleph~ne number provided on the LSR. WL T (WLS Warm Line) Warm line timeout is a FID associated with the warm line feature. Along with the WL T FID is a one or two numeric value that indicates the number of seconds that must elapse before the DMS-100 switch sets up the connection for a warm line service number. The WLT FID along with the one or two numeric value is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FlO is floated on the service order behind the feature USOC and that the one or two numeric value matches the one or two numeric value provided on the LSR. Attachment i i p. 127 of 68 FIDs associated with WFA (800 service line feature v..~is~ is_ on-e usae list to validate): SIT (if provided on LSR for WFA) Special identifying telephone number is a FlO associated with the 800 service line feature. Along with the SIT FID is a ten-digit telephone number that reflects the 800,888,877, or 866 service line feature. The SIT FlO along with the ten- digit telephone number is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FlO is floated on the service order behind the feature USOC and that the ten-digit telephone number matches the ten-digit telephone number provided on the LSR. SIS (i/ provided on LSR for WFA) Special Identifying Telephone Number Supplemental is a FID associated with the 800 service line feature. The SiS FID along with a one-digit number is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USOC and that the one-digit number matches the one-digit number provided on the LSR. ELN (if provided on LSR for WFA) 800 Service listed name is a FID associated with the 800 service line feature. Along with the ELN FID is a listed name, which follows the format of a business name. The ELN FID along with the name is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USOC and that the name matches the name provided on the LSR. ELA (if provided on LSR for WFA) 800 listed address is a FID associated with the 800 service line feature. Along with the ELA FID is an address, which follows the format of a listed address plus LATA, State, and ZiP code. The ELA FID along with the address is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USOC and that the address matches the address provided on the LSR. ADS (i/ provided on LSR for WFA) Area of service is a FID associated with the 800 service line feature. Along with the AOS FlO are one to two alphanumeric characters and three numeric characters which represents LATA and AC of the address. The AOS FID along with the additional characters are provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USOC and that the additional characters match the additional characters provided on the LSR. ALe (i/ provided on LSR for WFA) IntraLATA carrier is a FID associated with the 800 service line feature. It indicates the IntraLATA carrier for the 800 service. Along with the ALC FID is the three-digit code (OTe) for the IntraLATA carrier. The ALC FID along with the three- digit code is provided in the Feature Detail section on the LSR. The PO-20 review wil validate that the FID is floated on the service order behind the feature USOC and that the three-digit code matches the three-digit code provided on #I LSR. " Attachment i i p. 128 of 68 Resale aRê IJNi P teRtll,m :u FIDs associated with S03, S05, SFB, C2TAX (Electronic Business Set USOCs wl:iGI: are on ~USOC list to validate): KEY (If provided on LSR for Electronic Business Set EBS USOCs) Key Designation (KEY number) is a FID associated with the Electronic Business Set feature. Along with the KEY FID is a numeric value that indicates the key designated for different features or lines on the EBS. The KEY FID along with the numeric value is provided in the Feature Detail section on the LSR. The PO-20 review wil validate that the FID is floated on the service order behind the feature USOC and that the numeric value matches the numeric value provided on the LSR. MADN (If provided on LSR for Electronic Business Set EBS USOCs) Multiple Appearance Directory Number Call Arrangement is a FID associated with the Electronic Business Set feature. Along with the MADN FID is a set of alpha values that indicate the type, appearance and ring status desired for different features or lines on the EBS. The KEY FID along with the alpha values is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USOC and that the alpha values match the alpha values provided on the LSR. ROL (If provided on LSR for Electronic Business Set EBS USOCs) Ring On Line is a FID associated with the Electronic Business Set feature. Along with the ROL FID is an alpha value that indicates if the line will ring (Y or N). The ROL FID along with the alpha value is provided in the Feature Detail section on the LSR. The PO-20 review wil validate that the FID is floated on the service order behind the feature USOC and that the alpha value matches the alpha value provided on the LSR. TTD (If provided on LSR for C2TAX) Terminal Type is a FlO associated with the adjunct module feature. Along with the TIYD FID is a 4 character alpha value based on customer equipment. The TTD FID along with the 4 character alpha value is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USOC and that the 4 character alpha value matches the 4 character alpha value provided on the LSR. Attachment i / p. 129 of 68 FIDs associated with E3PPK (CALL PICK-UP feature ...l:iEI: is on~ usac list to validate): CPG (If provided on LSR for E3PPK) Call Pickup Group is a FID associated with the CALL PICK-UP feature. Along with the CPG FID is a 1-3 digit numeric value that identifies the call pickup group. The CPG FID along with the 1-3 digit numeric value is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USOC and that the 1-3 digit numeric value matches the 1-3 digit numeric value provided on the LSR. CPUO (If provided on LSR for E3PPK) Call Pickup-Originating is a FID associated with the CALL PICK-UP feature. Along with the CPUO FlO is an alphanumeric value that identifies the call pickup group. The CPUO FID along with the alphanumeric value is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USOC and that the alphanumeric value matches alphanumeric value provided on the LSR. CPUT (If provided on LSR for E3PPK) Call Pickup-Terminating is a FID associated with the CALL PICK-UP feature. Along with the CPUT FID is an alphanumeric value that identifies the call pickup group. The CPUT FID along with the alphanumeric value is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USOC and that the alphanumeric value matches alphanumeric value provided on the LSR. FIDs associated with GVJ, EZJ, GVZ, GV2, EVH, GW (Speed Call feature usacs that are on~ usac list to validate): SCG (If provided on LSR for Speed call USOCs) Speed Call Group is a FID associated with the Speed call feature. Along with the SCG FID is a 7 digit numeric value that identifiès the controller of the group. The SCG FID along with the 7 digit numeric value is provided in the Feature Detail section on the LSR. The PO-20 review will validate that the FID is floated on the service order behind the feature USOC and that the 7 digit numeric value matches 7 digit numeric value provided on the LSR. CSL (If provided on LSR for Speed call USOCs) Change Speed Calling Group List is a FlO associated with the Speed call feature. Along with the CSL FlO is a 2 digit numeric value that identifies the size of the group list. The SCG FID along with the 7 digit numeric value is provided in the Feature Detail section on the LSR. The 1'0-20 review wil validate that the FlO is floated on the service order behind the feature USOC and that the2 digit numeric value matches 2 digit numeric value provided on the LSR. SCF (If provided on LSR for Speed call USOCs) Speed Calling Feature Name is a FID associated with the Speed call feature. Along with the SCF FID is an alphanumeric value that identifies the controller of the shared list. The SCF FlO along with the alphanumeric value is provided in the Feature Detail section on the LSR. The PO-20 review wil validate that the FID is floated on the service order behind the feature USOC and that the alphanumeric value matches alphanumeric value provided on the LSR. Attachment i, p. 130 of 68 Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-034 INTERVENOR:INTEGRA TELECOM REQUEST NO:034 (Williams Direct, p. 30) Please provide calculations of PID resul ts and payments for the past three years assuming Qwest s proposed "QPAP II" were in place. Please provide all background files so that the differences measures and payment results can be replicated by Integra. RESPONSE: Qwest objects to this request on the grounds that it is overly broad and unduly burdensome. Further, it would require a time-consuming specialstudy. Notwithstanding and without waiving this objection, please see Attachment 1-034 to this response. The attachment contains data for CY 2009, the only period for which Qwest has calculated results for the QPAP II. Note that only the maj or provisions of the proposed QPAP II are reflected in this analysis, including the calculation of payment offsets, removing Tier 2, aggregating zones, and streamlining PIDs and products. Among the featuresnot included in these data are proposed new retail comparatives (e. g., substituting BUS/RES for ISDN basic), new PIDs that would be required when replacing EDI with XML, and the MR-8 benchmark threshold structure. Qwest does not anticipate that these PID changes would have a significant impact on payments. Respondent:Michael G. \Williams Idaho Case No. QWE-T.08-04 ATTACHMENT 1-034 I State liD Pct measures paid Period PID group 2003 2004 2005 2006 2007 2008 2009 Grand Total BI 4.3%2.3%2.7%0.9%0.8%0.6%0.2%1.2% GA 4.8%2.4%0.0%0.0%0.0%1.4%2.8%.1.6% MR 2.1%3.3%3.5%3.9%2.1%1.0%1.0%2.5% OP 0.5%1.6%1.2%1.5%0.7%1.3%1.0%1.2% PO 3.2%1.9%1.2%1.4%1.7%0.8%1.0%1.5% Grand Total 1.8%2.3%2.1%2.2%1.3%1.0%0.9%1.7% . . Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-035 INTERVENOR:INTEGRA TELECOM REQUEST NO:035 (Williams Direct, p. 32) Under Qwest's proposed "QPAP II" can performance credits apply across PIDs? (For example, can a performance credit in installation be applied against a performance payment in repair?) RESPONSE: As stated on page 32, lines 1-10, of Mr. Williams' testimony, "Performance credits would be made against payment increments only among metrics, services, and elements within the same category and for the same CLEC." The "categories" were defined as, "Analog," "Digital," and "CLEC." Accordingly, a credit associated with an installation metric can be applied against a payment increment associated with a repair metric only if they are both in the same "category." Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-036 INTERVENOR:INTEGRA TELECOM REQUEST NO:036 (Williams Direct, p. 32) Under Qwest's proposed "QPAP II" can performance credits apply across 2-wire digital loops and DS1 loops? RESPONSE: Yes. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA ,TELECOM 1-037 INTERVENOR:INTEGRA TELECOM REQUEST NO:037 (Williams Direct, p. 32) Under Qwest's proposed "QPAP II" credits apply between resale and unbundled product sets? can credits in resale digital services offset performance 2-wire digital loops?) cari pe'rformance (For example,payments for RESPONSE: Yes. Performance credits apply across all products that are in the same category, as defined in Mr. Williams' testimony beginning on p. 32. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-038 INTERVENOR:INTEGRA TELECOM REQUEST NO:038 (Williams Direct, p. 33) Please explain the rationale for placin~ sub-loop unbundling in the "analog" category. RESPONSE: The sub-loop product displays more characteristics of retail analog services than it does digital services. For example, the sub-loop is the last segment on a copper facility and where the line mayor may not be conditioned. No electronics are provided on the loop. Respondent: Michael G. Williams Idaho CASE NO. QWE-T~08-04 INTEGRA TELECOM 1-039 INTERVENOR:INTEGRA TELECOM REQUEST NO:039 (Williams Direct, p. 36) Please identify all PIDs and products for which there exist Tier 2 payment possibilities under the current Idaho PAP, but for which there are no Tier 1 payment possibilities. For each PID identified, please explain how Qwest treats this PID in its proposed "QPAP II" and the rationale for treating it this way. RESPONSE: Section 7.4 of the current PAP lists the performance measures that are Tier 2 payment possibilities, but for which there are no Tier 1 payment possibilities. Tier 2 payments are not made in QPAP II, but performance reporting continues for all PIDs defined in QPAP II Attachment 1, including those that are not designated for payments. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-040 INTERVENOR:INTEGRA TELECOM REQUEST NO:040 (Williams Direct, p. 40) Please provide all documentation and work papers to support the statement in Mr. Williams' direct testimony, p. 40, "In the seven years since the PIDs began, these distinctions have not been found to be significant." RESPONSE: Becau?e these disaggregations have not raised an issue since the PIDs began, there are no documents showing these PIDs have significance. Conversely there are no documents "proving the negative" that they are not significant. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-041 INTERVENOR:INTEGRA TELECOM REQUEST NO:041 (Williams Direct, p. 40) When Mr. Williams states these distinctions have "not been found," who specifically is he referring to that has made this determination? If Mr. Williams is rèferring to a state Commission or FCC, please provide a reference to the order to which Mr. Williams refers. RESPONSE: Please see response to Information Request 1-040. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-042 INTERVENOR:INTEGRA TELECOM REQUEST NO:042 (Williams Direct, p. 40) Please explain why a stat~stical weighting of results is necessary. Why can't results simply be aggregated into a single measure? RESPONSE: Simple aggregation will not address the complexity of combin~ng performanceresul ts of reta~l products that have different metric characteristics. For example, combining the dispatched interval measured in MR-3 / 5 performance results with the non-dispatched intarvals requires statistical weighting to account for the difference in the intervals. Otherwise, results could be inappropriately skewed by such non-performance-related factors. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-043 INTERVENOR:INTEGRA TELECOM REQUEST NO:043 (Williams Direct, pp. 41-42) Please provide monthly payment results, for the past three years, for each product contained in the PIDs listed in Table 4 of Mr. Williams direct testimony, that would have resul tèd had Qwest's proposed aggregations been in place during that timeframe. RESPONSE: Qwest objects to this request on the grounds that it is overly broad and burdensome. Further, it would require a time-consuming special study. Qwest has not performed the request analysis. Nevertheless, and without waiving this objection, please see the response to Information Request 1-034. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-044 INTERVENOR:INTEGRA TELECOM REQUEST NO:044 (Williams Direct, p. 45) Would any of the PIDs in the reinstatement / removal process have generated a payment in Idaho, during the time the reinstatement / removal process has been in place, if the PIDs were included in the Idaho PAP, but not part of a reinstatement / removal process? If so, please identify the PID (s), the payment it would have generated, and the month in which the payment would have been made. RESPONSE: This information is readily available in the "Avoided Payment Report" that ~s posted every month at the Idaho link athttp://qwestapps . com/wholesale/results/papaggregate. cfm Select the "Avoided Payment" tab when the spreadsheet appears. Respondent: Michael G. Williams Idaho CASE NO. QWE~T-08-04 INTEGRA TELECOM 1-045 INTERVENOR:INTEGRA TELECOM REQUEST NO:045 (Williams Direct, pp. 51-52) For the past three years, please provide the monthly totals for numbers ported from Qwest to CLECs and from CLECs toQwest. RESPONSE: Qwest objects to such request as irrelevant, overly broad, unduly burdensome and not reasonably calculated to lead to the discovery of admissible evidence. Notwithstanding and without waiving these objections; Qwest only has direct access to the port counts that have occurred from 01/01/2010 through 09/27/2010. Without special studies' being commissioned prior data is not available. Even with the special study, less than 9 month's worth of data isavailable. Please see HIGHLY CONFIDENTIAL Attachment 1-045 in response to this Information Request. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-046 INTERVENOR:INTEGRÃ TELECOM REQUEST NO:046 (Williams Direct, pp. 51-52) For the past three years, please provide the monthly totals for LIS trunks ordered from Qwest by CLECs and the number of trunks ordered fromCLECs by Qwest. RESPONSE: Qwest objects to this request as irrelevant, overly broad, unduly burdensome and not reasonably calculated to lead to the discovery of admissible evidence. Further, Qwest does not maintain data responsive to this request in a form that can be produced without a special study. Notwithstanding and without waiving these objections, based on the data available in PIDs NI-1C and NI-1D (trunk blocking), the following net changes (i. e., trunks added minus trunks removed) in LIS trunk volumes can bederived: Net (,h.mo.. - LIS HunKS I Idaho CLECs to Qwest Tandem and.......... Other End Offces (NI-IC & NI-ID Year Jan Feb Mar Anr Mav Jun Jul Aug Sep Oct Nov Dec Total 2007 96 24 360 24 0 -96 192 -144 -120 0 0 -96 240 2008 0 408 0 0 96 72 144 192 -168 312 0 0 1056 2009 -24 -24 72 120 -48 -144 0 24 -264 24 48 48 -168 In addition, Qwest has determined that, as of Sep 20, 2010, there were 15 working LIS trunks in service in Idaho that had been ordered from CLECs. Respondent:Michael G. Williams Qwest 1600 7th Avenue, Room 3206 Seattle, Washington 98191 (206) 398.2504 Facsimile (206) 343.4040 zom OCT 29 AM 9: 23 Qwest~ Spirit of Service~ Maura E. Peterson Paralegal Regulatory Law Via Overnight delivery October 28,2010 Jean Jewell, Secretary Idaho Public Utilities Commission 472 West Washington Street P.O. Box 83720 Boise, Idaho 83720-0074 Re: Docket No. QWE-T-08-04 Dear Ms. Jewell: Enclosed for filing with this Commssion is one copy of Qwest Corporation's non- confidential response to Integra Telecom's Information Request No. 1-047, which was left out of yesterday's fiing. If you have any a,y.i~e_~~~tact Mary Hobson. ~C~\~ ~ )~ Maura E. Peterson',, mep Enclosur~s t:1 c.:;: '\ *'l"t,J Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-047 20in OCT 29 AM 9: INTERVENOR:INTEGRA TELECOM REQUEST NO:047 (Williams Direct, p. 58) Please provide the monthly payments that would have occurred, for the past three years, assuming Qwest's proposal to use "Res and Bus POTS" as the retail analog instead of "ISDN-BRI" for the "OP-n" and "MR-n" measures. RESPONSE: Qwest objects to this request on the grounds that it is overly broad and unduly burdensome and, to the extent this request seeks information for a three year time period, Qwest objects to producing the information as overly broad and not reasonably calculated to lead to the discovery of admissiblèevidence. Notwithstanding and without waiving these objections; Qwest estimated the impact of the proposal to use "Res and Bus POTS" as the retail analogue instead of "ISDN-BRI" for the "OP-n" and "MR-n" measures for the 2-wire non-loaded loop product for the time period from Jan 2010 through June 2010. The net result (absent any estimated effects of "sticky duràtion") was that the impact on PAP payments was insignificant. The proposal to use "Res and Bus POTS" as the retail analog is only applicable to those "OP-n" and "MR-n" measures that have parity as a standard for 2-wire non-loaded loops. In QPAP II, benchmark standards have been proposed for this product in OP-3, and OP-4, so the proposed change is not applicable for thege PIDs. Since there was no activity in the study period for OP-6, no analysis was possible for this PID but Qwest does not anticipate that the proposed change will have any meaningful impact on this PID. The standard in MR-10 for this product is diagnostic, so the proposed change is not applicable to this PID either. CLEC-Ievel results were examined for the remaining PIDs (OP-5, MR-3, MR-6, MR-7 and MR-8). Of the 76 events using ISDN-BRI as the retail analogue that occurred during the study period, 47 either had equal retail and wholesale volumes and results or there was no retail volume at alL. No parity calculation is even possible in these cases. Twenty-six met parity and three missed standard in this scenario. On the other hand, of the 76 events using Res/Bus POTS as the analogue that occurred during the study period, all had sufficient volumes against which to base a comparison. Seventy-four met parity and two missed standard in this scenario. During the time period from Jan 2010 through Jiîne 2010, these PIDs only generated a $25 PAP payment for 2-wire non-loaded loops using ISDN-BRI as the retail analogue. The proposal in QPAP II will eliminate this small payment. Please see Attachment IR 1-047 Respondent:Michael G. Williams IDAHO CASE NO. QWE-T-08-04 ATTACHMENT 1-047 TO QWEST RESPONSE TO IR 1-047 Unbundled 2W NL Current Results Against ISDN BRI vs. RES BUS POTS January, 2010 through June, 2010 Year Month Product CLEC 10 2010 1 UBL~2W _NL A 2010 1 UBL_2W_NL B 2010 1 UBL_2W_NL C 2010 1 UBL_2W_NL D, 2010 1 UBL_2W_NL E 2010 2 UBL_2W _NL F 2010 2 UBL_2W _NL G 2010 2 UBL_2W _NL H 2010 2 UBL_2W_NL I 2010 2 UBL_2W _NL J 2010 3 UBL_2W_NL K 2010 3 UBL_2W_NL L 2010 3 UBL_2W_NL M 2010 3 UBL_2W..NL N 2010 3 UBL_2W_NL 0 2010 4 UBL_2W_NL P 2010 4 UBL_2W_NL Q 2010 4 UBL_2W_NL R 2010 4 UBL_2W_NL S 2010 4 UBL_2W_NL T 2010 5 UBL_2W_NL U 2010 5 UBL_2W_NL V 2010 5 UBL_2W_NL W 2010 5 UBL_2W _NL X 2010 5 UBL_2W _NL Y 2010 6 UBL_2W_NL Z 2010 6 UBL_2W_NL AA 2010 6 UBL_2W_NL AB 2010 6 UBL_2W _NL AC 2010 6 UBL_2W ~NL AD Current View Wholesale Retail Num Den MRS Num Den MRS 1 580 0.17%480 0.00% 31 0.00%480 0.00% 75 0.00%480 0.00% 18 0.00%480 0.00% 1 146 0.68%480 0.00% 1 579 0.17%2 498 0.40% 29 0.00%2 498 0.40% 1 72 1.39%2 498 0.40% 39 0.00%2 498 0.40% 140 0.00%2 498 0.40% 1 575 0.17%1 500 0.20% 27 0.00%1 500 0.20% 70 0.00%1 500 0.20% 39 0.00%1 500 0.20% 121 0.00%1 500 0.20% 6 589 1.02%4 491 0.81% 1 26 3.85%4 491 0.81% 2 67 2.99%4 491 0.81% 39 0.00%4 491 0.81% 115 0.00%4 491 0.81% 581 0.00%1 475 0.21% 25 0.00%1 475 0.21% 64 0.00%,1 475 0.21% 39 0.00%1 475 0.21% 1 110 0.91%1 475 0.21% 3 606 0.50%1 473 0.21% 25 0.00%1 473 0.21% 64 0.00%1 473 0.21% 39 0.00%1 473 0.21% 1 108 0.93%1 473 0.21% Std Z-score Critical z #DIV/O!1.645 #DIV/O!1.645 #DIV/O!1.645 #DIV/O!1.645 #DIV/OI 1.645 -0.592182593 1.645 -0.332416462 1.645 1.238107691 1.645 -0.381886224 1.645 -0.663808042 1.645 . -0.095489988 1.645 -0.226574643 1.645 -0.350789287 1.645 -0.269260501 1.645 -0.441856873 1.645 0.37138876 1.645 1.675811974 1.645 1.853915693 1.645 -0.544754253 1.645 -0.874820334 1.645 -0.742529549 1.645 -0.223842546 1.645 -0.344947688 1.645 -0.275745465 1.645 1.440377149 1.645 1.006475209 1.645 -0.224292579 1.645 -0.345590993 1.645 -0.276284737 1.645 1.458654686 1.645 Unbundled 2W NL Current Results Against ISON BRI VS. RES BUS POTS January, 2010 through June, 2010 Year Month Product Disagg CLEC 10 2010 1 UBL_2W_NL E A 2010 2 UBL_2W_NL E B 2010 2 UBL_2W_NL E C 2010 4 UBL_2W_NL D ' D 2010 4 UBL_2W_NL D E 2010 4 UBL 2W NL E F 2010 4 UBL_2W _NL E G 2010 5 UBL_2W_NL E H 2010 6 UBL_2W_NL D I 2010 6 UBL_2W _NL E J 2010 6 UBL_2W_NL E K Current View Wholesale Retail Num Den MR3 Num Den MR3 Stnd Dev Z-score 1 1 100.0%NA #DIV/OI 1 1 100.0%1 1 100.0%NA #DIV/OI 1 1 100.0%1 1 100.0%NA #DIV/OI 0 1 0.0%3 3 100.0%NA #DIV/OI 1 1 100.0%3 3 100.0%NA #DIV/OI 1 1 100.0%1 1 100.0%NA #DIV/OI 1 1 100.0%1 1 100.0%NA #DIV/OI 1 1 100.0%NA #DIV/OI 2 2 100.0%1 1 100.0%NA #DIV/OI 1 1 100.0%NA #DIV/OI 1 1 100.0%NA #DIV/OI Proposed View FORMULAS Wholesale Retail Critical z Parity Score Parity Result Diff Occ Per Oçc Num Den MR3 Num Den MR3 1.645 #DIV/O!#DIV/O!#DIV/O!#DIV/O!150 1 1 100.0%637 771 82.6% 1.645 #DIV/O!#DIV/O!#DIV/O!#DIV/O!150 1 1 100.0%501 580 86.4% 1.645 #DIV/O!#DIV/O!#DIV/O!#DIV/O!150 1 1 100.0%501 580 86.4% 1.645 #DIV/O!#DIV/O!#DIV/O!#DIV/O!150 0 1 0.0%1006 1338 75.2% 1.645 #DIV/O!#DIV/O!#DIV/O!#DIVlO!150 1 1 100.0%1006 1338 75.2% 1.645 #DIV/O!#DIV/OI #DIV/O!#DIV/OI 150 1 1 100.0%688 822 83.7% 1.645 #DIV/O!#DIV/O!#DIV/O!#DIV/OI 150 1 1 100.0%688 822 83.7% 1.645 #DIV/O!#DIV/OI #DIV/O!#DIV/OI 150 1 1 100.0%727 854 85.1% 1.645 #DIV/OI #DIV/OI #DIV/O!#DIV/OI 150 2 2 100.0%1076 1361 79.1% 1.645 #DIV/OI #DIV/OI #DIV/OI #DIV/OI 150 1 1 100.0%745 944 78.9% 1.645 #DIV/OI #DIV/OI #DIV/O!#DIV/OI 150 1 1 100.0%745 944 78'.9% FORMULAS Stnd Dev Z-score Critical z Parity Score Parity Result Diff Occ Per Occ NA -0.458354207 1.645 . -1.28 0.00 -1.00 150 NA -0.39675336 1.645 -1.24 0.00 -1.00 150 NA -0.39675336 1.645 -1.24 0.00 -1.00 150 NA 1.740073995 1.645 0.06 0.04 0.04 0.04 150 NA -0.574259012 1.645 -1.35 0.00 -1.00 150 NA -0.441056444 1.645 -1.27 0.00 -1.00 150 NA -0.441056444 1.645 -1.27 0.00 -1.00 150 NA -0.417715444 1.645 -1.25 0.00 -1.00 150 NA -0.727298056 .1.645 -1.44 0.00 -1.00 150 NA -0.51655729 1.645 -1.31 0.00 -1.00 150 NA -0.51655729 1.645 -1.31 0.00 -1.00 150 Unbundled 2W NL Current Results Against ISDN BRI vs. RES BUS POTS January, 2010 through June, 2010 Year Month Product Disagg CLEC 10 2010 1 UBL_2W_NL E A2010 1 UBL_2W _NL E D 2010 2 UBL_2W_NL E C2010 2 UBL_2W _NL E D 2010 3 UBL_2W_NL D E 2010 4 UBL_2W _NL D F2010 4 UBL_2W _NL D G 2010 4 UBL_2W_NL E H 2010 4 UBL_2W _NL E I 2010 5 UBL_2W_NL E J 2010 6 UBL_2W _NL D K 2010 6 UBL_2W_NL E L2010 6 UBL_2W _NL E M Current View Wholesale Retail Num Den MR6 Num Den MR6 8100 1 8100 9479.988 1 9479.988 4200.012 1 4200.012 22320 1 22320 6840 1 6840 22320 1 22320 7859.988 1 7859.988 0 232620.012 6 38770.002 44940.024 3 14980.008 659.988 1 659.988 44940.024 3 14980.008 10680.012 1 10680.012 1080 1 1080 29880 1 29880 1080 1 1080 12120.012 1 12120.012 13740.012 2 6870.006 960.012 1 960.012 20400.012 1 20400.012 0 '16679.988 1 16679.988 0 In H FORMULAS Wholei STDV Z-score Critical z Parity Score Parity Result Diff Occ Per Occ Num #DIV/OI 1.645 #DIV/O!#DIV/O!#DIV/OI #DIV/OI 150 2:15 #DIV/O!1.645 #DIV/OI #DIV/O!#DIV/OI #DIV/O!150 2:38 #DIV/O!1.645 #DIV/OI #DIV/O!#DIV/OI #DIV/O!150 1 :10 #DIV/O!1.645 #DIV/OI #DIV/OI #DIV/OI #DIV/O!150 1:54 #DIV/O!1.645 #DIV/OI #DIV/O!#DIV/OI #DIV/O!150 2:11 8694.888126 3.869415187 1.645 1.35 25093.82 13676.18 3.27 150 64:37:00 8694.888126 -1 .426297949 1.645 -1.87 0.00 0.00 150 0:11 #DIV/O!1.645 #DIV/OI #DIV/O!#DIV/OI #DIV/O!150 2:58 #DIV/O!1.645 #DIV/OI #DIV/O!#DIV/O!#DIV/O!150 8:18 #DIV/O!1.645 #DIV/OI #DIV/O!#DIV/O!#DIV/O!150 3:22 #DIV/O!1.645 #DIV/OI #DIV/OI #DIV/O!#DIV/OI 150 3:49 #DIV/O!1.645 #DIV/OI #DIV/O!#DIV/O!#DIV/OI 150 5:40 #DIV/O!1.645 . #DIVlO!#DIV/OI #DIV/O!#DIV/O!150 4:38 IHMM Format Proposed View sale Retail Wholesale Retail MR6 Num MR6 Num Den MR6 Num Den MR6 STDV 2:15 8100 1 8100 57554460 1002 57439.58084 56500.15579 2:38 .9479.988 1 9479.988 57554460 1002 57439.58084 56500.15579 1 :10 6:12 6:12 4200.012 1 4200.012 41078100 756 54336.11111 68013.51092 1:54 6:12 6:12 6840 1 6840 41078100 756 54336.11111 68013.51092 2:11 7859.988 1 7859.988 61204080 1149 53267.25849 .55631.37492 10:46 12:29 4:10 232620.012 6 38770.002 101213700 1597 63377.39512 49690.72382 0:11 12:29 4:10 659.988 1 659.988 101213700 1597 63377.39512 49690.72382 2:58 0:18 0:18 10680.012 1 10680.012 62725320 1057 59342.78146 68360.64101 8:18 0:18 0:18 29880 1 29880 62725320 1057 59342.78146 68360.64101 3:22 12120.012 1 12120.012 57262740 1073 53366.95247 60684.1725 1:55 0:16 0:16 13740.012 2 6870.006 110241360 1624 67882.61084 82896.21859 5:40 .20400.012 1 20400.012 73799820 1208 61092.56623 60573.39196 4:38 16679.988 1 16679.988 73799820 1208 61092.56623 60573.39196 " n HHMM Forma FORMULAS Retail Z-score Critical z Parity Score Parity Result Diff Occ Per Occ Num MR6 -0.872829075 1.645 -1.53 0.00 0.00 150 15987:21 15:57 -0.848416754 1.645 -1.52 0.00 0.00 150 15987:21 15:57 -0.736662062 1.645 -1.45 0.00 0.00 150 11410:35 15:06 -0.697872067 1.645 -1.42 0.00 0.00 150 11410:35 15:06 -0.815861984 1.645 -1.50 0.00 0.00 150 17001 :08 14:48 -1.210741996 1.645 -1.74 0.00 0.00 150 28114:55 17:36 -1.261760254 1.645 -1.77 0.00 0.00 150 28114:55 17:36 -0.711517121 1.645 -1.43 0.00 0.00 150 17423:42 16:29 -0.430786691 1.645 -1.26 0.00 0.00 150 17423:42 16:29 -0.679381984 1.645 -1.41 0.00 0.00 150 15906:19 14:49 -1.040237693 1.645 -1.63 0.00 0.00 150 30622:36 18:51 -0.671511375 1.645 -1.41 0.00 0.00 150 20499:57 16:58 -0.732899471 1.645 -1.45 0.00 0.00 150 20499:57 16:58 Unbundled 2W NL Current Results Against ISDN BRI VS. RES BUS POTS January, 2010 through June, 2010 Year Month Product Disagg CLEC 10 2010 1 UBL_2W_NL E A 2010 1 UBL_2W _NL E B2010 2 UBL_2W _NL E C 2010 2 UBL_2W_NL E D2010 3 UBL_2W _NL D E 2010 4 UBL_2W_NL D F2010 4 UBL_2W_NL DG2010 4 UBL_2W _NL E H 2010 5 UBL_2W_NL E I 2010 6 UBL_2W_NL D J 2010 6 UBL_2W_NL E K 2010 6 UBL_2W_NL E L Current View Wholesale Retail Num Den MR7 Num Den MR7 0 1 0.0%#DIV/OI 0 1 0.0%#DIV/OI 0 1 0.0%0 1 0.0% 0 1 0.0%0 1 0.0% 0 1 0.0%o #DIV/O! 0 6 0.0%0 3 0.0% 0 1 0.0%0 3 0.0% 0 1 0.0%0 1 0.0% 0 1 0.0%#DIV/O! 0 2 0.0%0 1 0.0% 0 1 0.0%o #DIV/O! 0 1 0.0%o #DIV/O! Z-score #DIV/O! #DIV/O! #DIV/O! #D1V/O! #DIV/O! #DIV/O! #DIV/O! #DIV/O! #DIV/OI #DIV/OI #DIV/OI #DIV/OI Std NA NA NA NA NA NA NA NA NA NA NA NA Proposed View .FORMULAS Wholesale Retail Critical z Parity Score Parity Result Diff Occ PerOcc Num Den MR7 Num Den I\R7 1.645 #DIV/O!#DIV/OI #DIV/OI #DIV/OI 150 0 1 0.0%68 1080 6.3% 1.645 #DIV/OI #DIV/OI #DIV/OI #DIV/OI 150 0 1 0.0%68 1080 6.3% 1.645 #DIV/OI #DIV/OI #DIV/OI #DIV/O!150 0 1 0.0%58 815 7.1% 1.645 #DIV/OI #DIV/OI #DIV/O!#DIV/OI 150 0 1 0.0%58 815 7.1% 1.645 #DIV/OI #DIV/O!#DIV/O!#DIV/O!150 0 1 0.0%92 1264 7.3% 1.645 #DIV/OI #DIV/O!#DIV/O!#DIV/O!150 0 6 0.0%123 1703 7.2% 1.645 #DIV/OI #DIV/O!#DIV/O!#DIV/O!150 0 1 0.0%123 1703 7.2% 1.645 #DIV/OI #DIV/O!#DIV/O!#DIV/O!150 0 1 0.0%92 1134 8.1% 1.645 #DIV/OI #DIV/O!#DIV/O!#DIV/O!150 0 1 0.0%85 1154 7.4% 1.645 #DIV/OI #DIV/O!#DIV/O!#DIV/O!150 0 2 0.0%174 1731 10.1% 1.645 #DIV/O!#DIV/O!#DIV/O!#DIV/O!150 0 1 0.0%119 1297 9.2% 1.645 #DIV/O!#DIV/O!#DIV/O!#DIV/O!150 0 1 0.0%119 1297 9.2% Std NA NA NA NA NA NA NA NA NA NA NA NA . FORMULAS Z-score Critical z Parity Score Parity Result Diff Occ Per Occ -0.259097505 1.645 -1.16 #VALUEI #VALUE!150 -0.259097505 1.645 -1.16 #VALUEI #VALUE!150 -0.276630322 1.645 -1.17 #VALUEI #VALUE!150 -0.276630322 1.645 -1.17 #VALUEI #VALUE!150 -0.280064706 1.645 -1.17 #VALUEI #VALUE!150 -0.682238039 1.645 -1.41 #VALUE!#VALUE!150 -0.278930844 1.645 -1.17 #VALUEI #VALUEl 150 -0.297008344 1.645 -1.18 #VALUEI #VALUEl 150 -0.2818594 1.645 -1.17 #VALUEI #VALUEl 150 -0.472492118 1.645 -1.29 #VALUEI #VALUEI 150 -0.317711897 1.645 -1.19 #VALUEI #VALUEl 150 -0.317711897 1.645 -1.19 #VALUEI #VALUEI 150 IDAHO CASE NO. QWE-T-08-04 ATTACHMENT 1-047 TO QWEST RESPONSE TO IR 1-047 Unbundled 2W NL Current Results Against ISDN BRI VS. RES BUS POTS January, 2010 through June, 2010 Year Month Product CLEC 10 2010 1 UBL_2W_NL A 2010 1 UBL_2W_NL B 2010 1 UBL_2W_NL C 2010 1 UBL_2W_NL D 2010 1 UBL_2W_NL E 2010 2 UBL_2W_NL F 2010 2 UBL_2W_NLG 2010 2 UBL_2W_NL H 2010 2 UBL_2W_NL I 2010 2 UBL_2W_NL J 2010 3 UBL_2W_NL K 2010 3 UBL_2W_NL L 2010 3 UBL_2W_NL M 2010 3 UBL_2W_NL N 2010 3 UBL_2W_NL 0 2010 4 UBL_2W_NL P 2010 4 UBL_2W_NL Q 2010 4 UBL 2W NL R 2010 4 UBL_2W_NL S 2010 4 UBL_2W_NL T 2010 5 UBL_2W_NL U 2010 5 UBL_2W_NL V 2010 5 UBL_2W _NL W 2010 5 UBL_2W_NL X 2010 5 UBL_2W_NL Y 2010 6 UBL_2W_NL Z 2010 6 UBL_2W_NL AA 2010 6 UBL_2W _NL AB 2010 6 UBL_2W _NL AC 2010 6 UBL_2W_NL AD Current View Wholesale Retail Nurn Den MRS Num Den MRS 1 580 0.17%480 0.00% 31 0.00%480 0.00% 75 0.00%480 0.00% 18 0.00%480 0.00% 1 146 0.68%480 0.00% 1 579 0.17%2 498 0.40% 29 0.00%.2 498 0.40% 1 72 1.39%2 498 0.40% 39 0.00%2 498 0.40% 140 0.00%2 498 0.40% 1 575 0.17%1 500 0.20% 27 0.00%1 500 0.20% 70 0.00%1 500 0.20% 39 0.00%1 500 0.20% 121 0.00%1 500 0.20% 6 589 1.02%4 491 0.81% 1 26 3.a5%4 491 0.81% 2 67 2.99%4 491 0.81% 39 0.00%4 491 0.81% 115 0.00%4 491 0.81% 581 0.00%.1 475 0.21% 25 0.00%1 475 0.21% 64 0.00%1 475 0.21% 39 0.00%1 475 0.21% 1 110 0.91%1 475 0.21% 3 606 0.50%1 473 0.21% 25 0.00%1 473 0.21% .64 0.00%1 473 0.21% 39 0.00%1 473 0.21% 1 108 0.93%1 473 0.21% Z-score Critical z #DIV/OI 1.645 #DIV/OI 1.645 #DIV/OI 1.645 . #DIV/O!1.645 #DIV/O!1.645 -0.592182593 1.645 -0.332416462 1.645 1.238107691 1.645 -0.381886224 1.645 -0.663808042 1.645 -0.095489988 1.645 -0.226574643 1.645 -0.350789287 1.645 -0.269260501 1.645 -0.441856873 1.645 0.37138876 1.645 1.675811974 1.645 1.853915693 1.645 -0.544754253 1.645 -0.874820334 1.645 -0.742529549 1.645 -0.223842546 1.645 -0.344947688 1.645 -0.275745465 1.645 1.440377149 1.645 1.006475209 1.645 -0.224292579 1.645 -0.345590993 1.645 -0.276284737 1.645 1 .458654686 1.645 Std IDAHO CASE NO. QWE-T-08-04 ATTACHMENT 1-047 TO QWEST RESPONSE TO IR 1-047 Proposed View FORMULAS Wllolesale Retail Parity Score Parity Result Diff Occ Per Occ Num Den MRS Num Den MRS #DIV/OI #DIV/OI #DIV/O!#DIV/O!150 1 580 0.17%2402 310831 0.77% #DIV/O!#DIV/OI #DIV/O!#DIV/OI 150 31 0.00%2402 310831 0.77% #DIV/OI #DIV/OI #DIV/O!#DIV/O!150 75 0.00%2402 310831 0.77% #DIV/OI #DIV/O!#DIV/O!#DIV/OI 150 18 0.00%2402 310831 0.77% #DIV/OI #DIV/O!#DIV/OI #DIV/OI 150 1 146 0.68%2402 310831 0.77% -1.36 #VALUEI #VALUEI 150 1 579 0.17%1961 307825 0.64% -1.20 #VALUE!#VALUEI 150 29 0.00%1961 307825 0.64% -0.25 #VALUE!#VALUEI 150 1 72 1.39%1961 307825 0.64% -1.23 #VALUEI #VALUEI 150 39 0.00%1961 307825 0.64% -1.40 #VALUEI #VALUE!150 140 0.00%1961 307825 0.64% -1.06 #VALUEI #VALUEI 150 1 575 0.17%2430 304968 0.80% -1.14 #VALUEI #VALUE!150 27 0.00%2430 304968 0.80% -1.21 #VALUEI #VALUEI 150 70 0.00%2430 304968 0.80% -1.16 #VALUE!#VALUEI 150 39 0.00%2430 304968 0.80% -1.27 #VALUE!#VALUEI 150 121 0.00%2430 304968 0.80% -0.77 #VALUE!#VALUEI 150 6 589 1.02%2837 302122 0.94% 0.02 0.04 0.00 0.01 150 1 26 3.85%2837 302122 0.94% 0.13 0.03 0.00 0.16 150 2 67 2.99%2837 302122 0.94% -1.33 #VALUE!#VALUEI 150 39 0.00%2837 302122 0.94% -1.53 #VALUE!#VALUEI 150 115 0.00%2837 302122 0.94% -1.45 #VALUE!#VALUEI 150 581 0.00%2288 299197 0.76% -1.14 #VALUE!#VALUEI 150 25 0.00%2288 299197 0.76% -1.21 #VALUE!#VALUEI 150 64 0.00%2288 299197 0.76% -1.17 #VALUE!#VALUEI 150 39 0.00%2288 299197 0.76% -0.12 #VALUE!#VALUEI 150 1 110 0.91%2288 299197 0.76% -0.39 #VALUE!#VALUEI 150 3 606 0.50%3028 296277 1.02% -1.14 #VALUE!#VALUEI 150 25 0.00%3028 296277 1.02% -1.21 .#VALUE!#VALUEI 150 64 0.00%3028 296277 1.02% -1.17 #VALUE!#VALUEI 150 39 0.00%3028 296277 1.02% -0.11 #VALUEl #VALUEI 150 1 108 0.93%3028 296277 1.02% Std IDAHO CASE NO. QWE-T~08-04 ATTACHMENT 1-047 TO QWEST RESPONSE TO IR 1-047 . FORMULAS Z-score Critical z Parity Score Parity Result Diff Occ Per Occ -1.649591394 1.645 -2.00 #VALUEI #VALUEI 150 -0.491324126 1.645 -1.30 #VALUEI #VALUEI 150 -0.764164998 1.645 -1.46 #VALUEI #VALUEI 150 -0.374397187 1.645 -1.23 #VALUEI #VALUEI 150 -0.121172951 1.645 -1.07 #VALUEI #VALUEI 150 -1.403030189 1.645 -1.85 #VALUEI #VALUEI 150 -0.431174588 1.645 -1.26 #VALUEI #VALUEI 150 0.801753753 1.645 -0.51 #VALUEI #VALUEI 150 -0.500010827 1.645 -1.30 #VALUEI #VALUEI 150 -0.947196088 1.645 -1.58 #VALUEI #VALUEI 150 -1.678412551 1.645 -2.02 #VALUEI #VALUEI 150 -0.465667393 1.645 -1.28 #VALUEI #VALUE!150 -0.749742887 1.645 -1.46 #VALUEI #VALUE!150 -0.559651545 1.645 -1.34 #VALUEI #VALUEI 150 -0.985643171 1.645 -1.60 #VALUEI #VALUE!150 0.200233458 1.645 -0.88 #VALUE!#VALUEI 150 1.5368891 1.645 -0.07 #VALUEI #VALUE!150 1.736263758 1.645 0.06 0.03 0.00 0.07 150 -0.607983043 1.645 -1.37 #VALUEI #VALUE!150 -1.043886962 .1.645 -1.63 #VALUEI .#VALUEI 150 -2.113893647 1.645 -2.29 #VALUEI #VALUEI 150 -0.438902637 1.645 -1.27 #VALUEI #VALUEI 150 -0.702198459 1.645 -1.43 #VALUEI #VALUEI 150 -0.548176394 1.645 -1.33 #VALUEl #VALUEI 150 0.173793352 1.645 -0.89 #VALUE!#VALUEI 150 -1 .288480391 1.645 -1.78 #VALUEI #VALUE!150 -0.508055723 1.645 -1.31 #VALUEI #VALUEI 150 -0.812835664 1.645 -1.49 #VALUEI #VALUE!150 -0.634546404 1.645 -1.39 #VALUEI #VALUEI 150 -0.099269429 1.645 -1.06 #VALUEI #VALUEI 150 Unbundled 2W NL Current Results Against ISDN BRI vs. RES BUS POTS January, 2010 through June, 2010 Current View Wholesale Retail Num Den OP5 Num Den OP5 7 7 100.0%1 1 100.0% 2 2 100.0%1 1 100.0% 8 8 100.0%2 2 100.0% 1 1 100.0%2 2 100.0% 14 14 100.0%3 3 100.0% 1 1 100.0%3 3 100.0% 21 21 100.0%1 1 100.0% 12 12 100.0%1 2 50.0% 1 1 100.0%1 2 50.0% 45 45 100.0%1 1 100.0% Year Month Product CLEC 10 2010 1 UBL_2W _NL A 2010 1 UBL_2W_NL B 2010 2 UBL_2W_NL C 2010 2 UBL_2W _NL D 2010 3 UBL_2W _NL E 2010 3 UBL_2W _NL F 2010 4 UBL_2W _NL G 2010 5 UBL_2W_NL H 2010 5 UBL_2W _NL I 2010 6 UBL_2W_NL J Z-score #DIV/OI #DIV/O! #DIV/O! #DIV/O! #DIV/OI #DIV/OI #DIV/OI -1.309307341 -0.816496581 #DIV/OI Std Proposed View FORMULAS Wholesale Retai Critical z Parity Score Parity Result Diff Occ PerOcc Pymt Num Den OP5 Num Den 1.645 #DIV/O!#DIV/OI #DIV/OI #DIV/OI 150 #DIV/O!7 7 100.0%2307 2559 1.645 #DIV/OI #DIV/OI #DIV/OI #DIV/OI 150 #DIV/O!2 2 100.0%2307 2559 1.645 #DIV/OI #DIV/OI #DIV/OI #DIV/O!150 #DIV/O!8 8 100.0%2434 2641 1.645 #DIV/OI #DIV/O!#DIV/OI #DIV/OI 150 #DIV/O!1 1 100.0%2434 2641 1.645 #DIV/OI #DIV/OI #DIV/OI #DIV/OI 150 #DIV/O!14 14 100.0%2760 2992 1.645 #DIV/OI #DIV/OI #DIV/OI #DIV/O!150 #DIV/O!1 1 100.0%2760 2992 1.645 #DIV/OI #DIV/OI #DIV/O!#DIV/OI 150 #DIV/O!21 21 100.0%2655 2896 1.645 -t.80 0.00 -1.00 150 #VALUE!12 12 100.0%2312 2515 1.645 -1.50 0.00 -1.00 150 #VALUE!1 1 100.0%2312 2515 1.645 #DIV/O!#DIV/OI #DIV/O!#DIV/O!150 #DIV/O!45 45 100.0%2770 3013 I OP5 90.2% 90.2% 92.2% 92.2% 92.2% 92.2% 91.7% 91.9% 91.9% 91.9% Std FORMULAS Z-score Critical z Parity Score Parity Result Diff Occ PerOcc -0.873237364 1.645 -1.53 .0.00 -1.00 150 -0.46722043 1.645 -1.28 0.00 -1.00 150 -0.823593861 1.645 -1.50 0.00 -1.00 150 -0.291569895 1.645 -1.18 0.00 -1.00 150 -1.082280356 1.645 -1.66 0.00 -1.00 150 -0,289879089 1.645 -1.18 0.00 -1.00 150 -1.375678564 1.645 -1.84 0.00 -1.00 150 -1.024026277 1.645 -1.62 0.00 -1.00 150 -0.296256427 1.645 -1.18 0.00 -1.00 150 -1.972197184 1.645"-2.20 0.00 -1.00 150 Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1 - 0 4 8 INTERVENOR:INTEGRA TELECOM REQUEST NO:048 (Williams Direct, p. 58) Please provide the monthly payments that', would have occurred, for the past three years, assuming Qwest's proposal for MR-8 were in place. RESPONSE: See response to Information Request 1-078. Respondent:Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-049 INTERVENOR:INTEGRA TELECOM REQUEST NO:049 (Williams Direct, Exhibit No.1, § 1.3) What is the purpose of the restriction listed as (1) in § 1.3 of Qwest's proposed "QPAP-II?" What CLECs that have currently opted into the QPAP would this provision eliminate QPAP-II's availability? RESPONSE: The purpose of the restriction listed as (1) in § 1.3 of Qwest's proposed "QPAP-II" is merely to clarify the principle that QPAP is a creature of FCC Section 271 and addresses only competitive local exchange carriers. Currently, there are no CLECs that have opted into the QPAP that this provision would eliminate QPAP-II's availability. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-050 INTERVENOR:INTEGRA TELECOM REQUEST NO:050 (Williams Direct, Exhibit No.1, § 2.3) If the Idaho Commission were to approve Qwest's QPAP-II proposal, how long does Qwest estimate it would take to fully implement the measurements in attachment 1? RESPONSE: Qwest estimates it may take three to six months to fully implement the measurements in attachment 1, depending on how much testing is required to assure accuracy. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-051 INTERVENOR:INTEGRA TELECOM REQUEST NO:051 (Williams Direct, Exhibit No.1, § 2.4.2 and subparts) Are "superior service" credits earned for PIDs that are currently not payment eligible, but subject to the reinstatement/removal process? RESPONSE: Superior service credits are only applicable during the same periods that payment increments are also applicable. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-052 INTERVENOR:INTEGRA TELECOM REQUEST NO:052 (Williams Direct, Exhibit No.1, § 3.1.1.1) Can performance credits from one market category be used to offset performance payments from anothermarket category? RESPONSE: No. Respondent: Michael G. Williams \ Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-053 INTERVENOR:INTEGRA TELECOM REQUEST NO:053 (Williams Direct, Exhibit No.1, § 3.3.1.2) Please provide an example using a benchmark measure of how this calculation would work. RESPONSE: Please see Exhibit No. 1, section 3.3.3, which explains the "Inverse Benchmark." In the following example, a Percentage metric is illustrated, in which "higher is better." Num Denom.Result Standard Deviation Benchmark Inverse Benchmar. 188 200 94.0%0.237 90%95.5% Formula =Num/Denom SQRT(Result*( 1-Result))(per PID)Benchmark+2*1.645*~ SQRT(1/Denom) In the above example, "Num" stands for "Numerator," and "Denom" stands for "Denominator," which yield the "Result." The result is then compared against both the "Benchmark" and the "Inverse Benchmark" in order to determine whether (1) it misses the Benchmark (i.e., if it is worse than the Benchmark) and is thus nonconforming to the standard, (2) it is "superior performance" (i.e., it equals or betters the Inverse Benchmark), or (3) it meets the standard but is not "superior performance." In this example, the 94% result would be the third case (i.e., it meets the standard, but is not "superior performance") . Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-054 INTERVENOR:INTEGRA TELECOM REQUEST NO:054 (Williams Direct, Exhibit No.1, § 3.3.1.3) Does the last sentence of this section mean that the one allowable miss provision only applies for OP-5A and OP~5B when there is exactly one order wit~ trouble? RESPONSE: No. This provision applies to any PID results with a non-interval benchmark or with a parity standard. The last sentence of section 3.3.1.3 merely clarifies the relationship of the allowance to the OP-5A and OP-5B PIDs. Respondent: Michael G. Williams INTERVENOR:INTEGRA TELECOM REQUEST NO:055 Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-055 (Williams Direct, Exhibit No.1, § 3.3.2.4) Does the section describing the permutation test describe how Qwest actually performs the test today under the Idaho PAP? RESPONSE: Yes. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-056 INTERVENOR:INTEGRA TELECOM REQUEST NO:056 (Williams Direct, Exhibit No.1, § 3.3.3.2) What is the rationale for using a Z value~ of 1.645 rather than the z-values in table 1? RESPONSE: This is consistent with the current PAP and thus does not represent a change. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-057 INTERVENOR:INTEGRA TELECOM REQUEST NO:057 (Williams Direct, Exhibit No.1, § 3.3.3.2) If the benchmarks are "substitutes for conformance thresholds that would otherwise be represented by critical-zvalues," (Williams Direct, p. 24) what is the rationale for using the benchmark +/- 2 * critical value, rather than +/~ 4 * cri tical value? RESPONSE: The benchmark is assumed to be the point of the 95% confidence interval' of thedistribution using a one~tailed test, i. e. : B = mean (+/-) 1.645 * standard deviation / square root (n) The (+/-) depends on the particular metric; if higher is better (e.g., OP-3) it is minus; if lower is better (e.g., OP-4) it is plus. Thus to find the inverse benchmark, or the opposite confidence interval point, where the standard deviation is known, we begin with the benchmark and move two critical values in the opposite direction, giving: Inverse B = B (+/-) 2 * standard deviation / square root (n) If the metric is higher it is better and it is plus; otherwise it is minus. Respondent: Michael G. Williams INTERVENOR:INTEGRA TELECOM REQUEST NO:058 Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-058 (Williams Direct, Exhibit No.1, § 3.5.1.3, Table 2) difference between "Per Measurement Cap, Measurement Idaho PAP, table 2 and "Per-PID Caps" as used in theII" table 2. . RESPONSE: Please explain the Group" as used in the Qwest proposed "QPAP There is no difference between the two terms as they apply to Table 2. The word change was for consistency in refering to PIDs when talking about measurements. Respondent: Michael G. Williams . Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-059 INTERVENOR:INTEGRA TELECOM REQUEST NO:059 (Williams Direct, Exhibit No.1, § 3.5.2, Table 2A) In Qwest's proposed "QPAP I I" can Qwest generate credits for BI-3A? RESPONSÈ: Yes. BI-3A is included in the "CLEC" category as described in section3.2.1.3. Respondent:Michael G. Williams INTERVENOR: REQUEST NO: INTEGRA TELECOM 060 Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-060 (Williams Direct, Exhibit No.1, § 3.5.3.1) If a CLEC requests a specific collocation due date and does not desire collocation be delivered on an earlier date, what benefit is it to theCLEC for Qwest to attempt to deliver the collocation earlier? In other words, why should Qwest get bill credits for situations that do not provide superior service to the CLEC? RESPONSE: Within Qwest's current systems, CLECs do not have the direct ability to choose a specific collocation delivery date. However, since the standard interval does dictate the delivery date, CLECs indirectly control the delivery date based on the timing of their application submission. If the collocation is completed earlier than the standard interval, CLECs may agree to accept early billing. If they choose this option, Qwest will turn the site over and begin billing when the collocation is ready. If, on the other hand, CLECs do not select Early Acceptance, then Qwest will turn the site over and begin billing on the ready for service date. If the CLEC does not desire early delivery, Qwest keeps the order open until the due date and then closes the order and the PAP counts the orde.r as meetingstandard. The equation for superior service, therefore, only includes those orders that are delivered early to a CLEC that has accepted the earlyorder. Respondent:.Michael G. Williams INTERVENOR:INTEGRA TELECOM REQUEST NO:061 Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-061 (Williams Direct, Exhibit No.1, § 4.1.2) How can the "% diff" be greater than 100%? RESPONSE: This provision is consistent with provisions in the current Idaho PAP. The cap is necessary, since it is mathematically possible for the percent difference to exceed one-hundred percent when comparing the absolute value of a PID-reported result or a PID-reported average result to an effectivestandard. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-062 INTERVENOR:INTEGRA TELECOM REQUEST NO:062 (Williams Direct, Exhibit No.1, § 5.4) What is Qwest's rationale for withholding QPAP II payments for unpaid billing related to disputed amounts? RESPONSE: Withholding payments for unpaid billing related to disputed amounts is a common. business practice that Qwest often uses in ïts retail operations. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-063 INTERVENOR:INTEGRA TELECOM REQUEST NO:063 (Williams Direct, Exhibit No.1, § 5.5) What is Qwest's rationale for proposing to adjust UNE billing in non-Idaho states for payments related to Idaho? RESPONSE: The proposal is not to adjust UNE billing, but rather to facilitate recovery of over-credits of PAP payments by applying them against future payments. With payments generally low in each state, it is difficult to recover over-credits without such a provision. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-064 INTERVENOR:INTEGRA TELECOM REQUEST NO:064 (Williams Direct, Exhibit No.1, § 6.4) Please explain Qwest's definition of "dumping" as used in part (2) of § 6.4. How will Qwest measure this? How dbes Qwest intend to implement this section of the QPAP? RESPONSE: "Dumping" orders is the CLEC practice of delivering unreasonably large batches of orders for service or applications where it would be impossible for Qwest to reasonably respond to such requests without generating a PAP payment occurrence. Such practices are deemed to be beyond Qwest' s reasonable control and are not eligible for PAP payments. This provision is very similar to a provision in the current Idaho PAP. Dumping is typically identified as spikes in ordering a.ctivity. Adjustments will be made during the annual payment calculation described in section 4.3 of the proposed QPAP II. Respondent: Michael G. Williams .. Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-065 INTERVENOR:INTEGRA TELECOM REQUEST NO:065 (Williams Direct, Exhibit No.1, §§ 6.2.2 & 6.5) Please explain how the statement that Qwest's proposed "QPAP II" "is not intended to foreclose other non-contractual legal and non-contractual regulatory claims and remedies" (§ 6.2.2) is consistent with the provision which states, "CLEC waives any causes of action based on a contractual theory of liability, and any right of recovery under any other theory of liability..." (§ 6.5). RESPONSE: While limiting CLEC claims of liability, the QPAP II recognizes the CLEC opportunity to seek regulatory claims for service performance issues other than those addressed under QPAP II. Respondent:Qwest Legal Idaho CASE NO. QWE-T-08~04 INTEGRA TELECOM 1-066 INTERVENOR:INTEGRA TELECOM REQUEST NO:066 (Williams Direct, Exhibit No.1, § 7.2) Is it Qwest's position that the Idaho Commission has to approve elimination or replacement of t.he "QPAP II" upon expiration of the term? RESPONSE: Qwest's present legal position with regard to the role of the state commissions in, requiring the continuation of specific performance assurance mechanisms, including self-executing penalties, has been set out in its various filings in this and other Qwest dockets. (see, e. g., Comments of Qwest Corporation, Case No. QWE-T-08-04, August 14, 2009.) However, to date, neither the Idaho Commission nor the FCC has definitively decided the merits of that position, much less other positions that may be presented as the industry continues to evolve and change. Section 7.0 of the QPAP II spells out a specific period during which Qwest is willing to make the QPAP II assurances available to CLECs without question. It also sets out process of review that includes the Idaho Commission and affected CLECs, should Qwest determine it is no longer willing to offer QPAP II beyond the Plan Term. Given that the Plan Term is more than three years and that the intervening interval is expected to be one of significant change for the Company and the industry, Qwest is not able at this time to state what its position will be on this particular legal issue at that point in the future. Respondent: Qwest Legal Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-067 INTERVENOR:INTEGRA TELECOM REQUEST NO:067 (Williams Direct, Exhibit No.1, Attachment 1) For each measure in attachment 1, please identify if the measure is different from the measure in the Idaho PAP. If the measure is different, please provide three years of monthly data contrasting the QPAP II measured PID to the Idaho PAP measured PID. RESPONSE: Qwest objects to this request on the grounds that it is overly broad, unduly burdensome and not reasonably calculated to lead to the discovery of admissible evidence. To the extent this request seeks information for a three year time period, Qwest objects to producing the information as overly broad and not reasonably calculated to lead to the discovery of admissible evidence. Notwithstanding and without waiving these objections; please see responses to Information Requests 1-033 and 1-034 and also Attachment 1-067 to the current request. Respondent: Michael G. Williams IDPID Version 9.0 GA-1 GA-2 GA-3 GA-4 GA-6 GA-7 GA-8 PO-1 PO-2 PO-3 PO-3C PO-4 PO-4C PO-5 PO-5C PO-6 PO-7 PO-8 PO-8D PO-9A PO-9B PO-9C PO-9D PO-15 PO-16 PO-19 PO-20 OP-2 OP-3 OP-4 OP-5 OP-6 OP-8 OP-13 OP-15 . OP-17A OP-17B MR-2 MR-3 MR-4 MR-5 MR-6 IDAHO CASE NO. QWE-T-08-04 ATIACHMENT 1-067 TO QWEST RESPONSE TO IR 1-067 Changes Proposed in QPAP II !'"~.. ¡,e" e;:l:e 0' l:~ ~"n~ !'e !'" e~ ~fl ~c- \~ ~o .,s.. ..'t e;: (ß~ ,,¡*:4. +~'v ;:0" l;)n~ n~ ,i: 0'" rç;:'' e~ ~ ~ ~ r?~ 0').. .. ~ ñ;: ~ ~ l:fl 'lv ~N ç," ..o~...ol$ ...ol$ .,.,,'t~ n~ ol$. ~~ ~e o~ ~, . 't'' e~~ e" e" n .. ,'" ç,!V e v ~ !'e ~~" 0'" 0'" c-e ,:e ,:e ° ',.~ ,:e c-e ;:'t r?;:#~~~##~~#~~d~~~~~~~~~~~~. ./ ./ ./ ./ ./ ./ ./ ./ ./ ./ ./ ./ ././ ./ ./ ./ ./ ././ ./ ./ ./ ./ ././ ./ ./ ./ ././ ./ ./ ./ ./ ./ ./ ./ ./ ./ ./ ./ ./--./ ./ ././ ./ ./ ./ ././ ./ ./ ./ ./ ./ ./ ./ ./ ./ IDPID Version 9.0 MR-7 MR-8 MR-9 MR-10 MR-11 BI-1 BI-2 BI-3 BI-4 DB-1 DB-2 DA-1 OS-1 NI-1 NP-1 CP-1 CP-2 CP-3 CP-4 IDAHO CASE NO. QWE-T-08-04 ATIACHMENT 1-067 TO QWEST RESPONSE TO IR 1-067 Changes Proposed in QPAP II ~ ~"\ç, ~oç,~ ç,~ ~~f/ f$ f$ 'I~~",..0 ",..0 ,~"~ ~ ~ ~ç," o~ o~ (,~~~~. ~~~ ~~~ ~i~'; .¡ 1\"~.. ;..~" ~~f$~ 69' ..~~ç,~ 1\~ 1\" 1\~'O ~ ~ .;(" .-R .~~'I ""~~ c? .,i~4. +~ ~o" of?~'ò1\ ~" ~.., ~ x; ~ 'I~~o "" 'l ..~ f$1l '?v ~~ ~" ..o~ ~" 0..' .~" ~Il o~ ~, '1" ~ç,~ç," ~"" ~v ~~ ~v ~~ ~~ ~~o~ o~ ..0 :$" ""o~ ~'Iç .§ (5'1~~~ ~~~ ,?'ò'ò ~o~ ~~.., ~~~ Ç)~'? ~o .¡ .¡ .¡ .¡ .¡ .¡ .¡ .¡ .¡ .¡ .¡ .¡ .¡ .¡ .¡ .¡ .¡ .¡ .¡ .¡ Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-068 INTERVENOR:INTEGRA TELECOM REQUEST NO:068 (Williams Direct, Exhibit No.1, Attachment 1, GA-1) Please explain the rationale and impact of the "scheduled up time" bullet under "description." If this impacts the PID measurement, provide three years of monthly data contrasting the QPAP II measurement to the Idaho PAP measuremen.t. RESPONSE: No change to the PID was intended, only a clarification of the descriptionparameters. Respondent: Michael G. Williams INTERVENOR: REQUEST NO: INTEGRA TELECOM 069 Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-069 (Williams Direct, Exhibit No.1, Attachment 1, PO-2) Are "service/element (product) codes" (QPAP II) the same as "product codes" (Idaho PAP)? RESPONSE: Yes Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-070 INTERVENOR:INTEGRA TELECOM REQUEST NO:070 (Williams Direct, Exhibit No.1, Attachment 1, PO-3) Please explain the rationale and impact of the change to the "with hours: minutes reporting" bullet under "description" of QPAP II compared with the Idaho PAP. If this impacts the PID measurement, provide three years of monthly data contrasting the QPAP II measurement to the Idaho PAP measurement. RESPONSE: The only change made to the "with hours: minutes reporting" bullet under "description" of QPAP II corrpared with the Idaho PAP is the removal of the phrase "except for PO-3C in which hours counted are workweek clock hours." PO-3C measures LSRs received via facsimile. This metric is removed from QPAP II because there are so few LSRs received by fax. With PO-3C removed, the phrase in the description is no longer necessary. Impacts to the PID arenegligible. Respondent: Michael G. Williams Idaho CASE NO. QWE~T-08-04 INTEGRA TELECOM 1 - a 7 1 INTERVENOR:INTEGRA 'TELECOM REQUEST NO:071 (Williams Direct, Exhibit No.1, Attachment 1, PO-3) Is it correct that in QPAP II, Qwest is eliminating auto rejections from the measure? RESPONSE: No. Only LSRs received via facsimile are eliminated from the measure in QPAPII. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-072 INTERVENO~ :INTEGRA TELECOM REQUEST NO:072 (Williams Direct, Exhibit No.1, Attachment 1) Please provide a redline comparison of 14-State 271 PID Version 9.0 and Exhibit No.1, Attachment 1. If a redline comparison is not available, please list every change in PID between these two documents. RESPONSE: See responses to Information Requests 1-033 and 1-067. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-073 INTERVENOR:INTEGRA TELECOM REQUEST NO:073 (Williams Direct, Exhibit No.1, Attachment 1, PO-5) Please explain the rationale and impact of the change in the purpose to eliminate ASRs in QPAP II. If this impacts the PID measurement, provide three years of monthly data contrasting the QPAP II measurement to the Idaho PAP measurement. RESPONSE: After streamlining, the remaining products only require LSRs to process orders, ASRs' are not needed. However, there was just a single payment of $25 generated by this product in the PO-5 PID in 2009; Qwest believes the results of any calculation of impact would be close to zero. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-074 INTERVENOR:INTEGRA TELECOM REQUEST NO:074 (Williams Direct, Exhibit No.1, Attachment 1, PO-20) What is the difference between "Services and Elements Reporting" as used in QPAP-2 and "Product Reporting" as used in the current PIDs? RESPONSE: The difference between ~Services and Elements Reporting" as used in QPAP II and ~Product Reporting" as used in the current PID for PO-20 is the removal of the DS3 and higher product from QPAP II. Recommendation 4 of the Liberty Consulting ROC Report recommended eliminating DS3 loops along with other low volume products. No such loops had been in service in Idaho for the 12 mohths ending April 2010. Otherwise, for consistency, references to "products" in QPAP II and the PIDs have been changed to "services and elements. " Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1 - 075 INTERVENOR:INTEGRA TELECOM REQUEST NO:075 (Williams Direct, Exhibit No.1, Attachment 1, OP-3) What is the value to the CLEC of having Qwest deliver a service prior to the CLEC requested duedate? What is the rationale for counting service delivered early to a CLEC, who does not desire early delivery, as part of the equation for "superior service?" RESPONSE: Qwest concedes that if a CLEC does not desire early delivery then the value of having Qwest deliver a service prior to the CLEC requested due date is minimal. Therefore, on the Plant Test Date (PTD), the date on which installation and testing of all facilities and equipment is completed, Qwest performs acceptance testing with the CLEC (and their end-user if applicable). If the PTD is earlier than the due date, the CLEC may accept the service early and the order is closed. If, however, the CLEC does not desire early delivery, Qwest keeps the order open until the due date and then closes the order and OP-3 counts the order as meeting standard. The equation for superior service in OP-3, therefore, only includes those orders that are delivered early to a CLEC that has accepted the early order. Respondent:Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1~076 INTERVENOR:INTEGRA TELECOM REQUEST NO:076 (Williams Direct, Exhibit No.1, Attachment 1, OP-3) Please explain the rationale for changirrg 4-wire loops from a parity measure in "QPAP II" from a benchmark measure in the current PIDs? RESPONSE: The standard for 4-wire loops fo~ OP-3 in the current PIDs was changed from a parity measure to a benchmark measure in QPAP II to facilitate combining this product with the other products in the "Digital" performance category. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-077 INTERVENOR:INTEGRA TELECOM REQUEST NO:077 (Williams Direct, Exhibit No.1, Attachment 1, OP-4) Please explain the rationale for changing 4-wire loops from a parity measure in "QPAP II" from a benchmark measure in the current PIDs? RESPONSE: See response to Information Request 1-076. Respondent: Michael G. Williams Idaho CASE NO. QWE-T-08-04 INTEGRA TELECOM 1-078 INTERVENOR:INTEGRA TELECOM REQUEST NO:078 (Williams Direct, Exhibit No.1, Attachment 1, MR-8) Please explain the rationale for adding the four bullets ("Non Qwest caused troubles..," "Installation reportè..," "Repeat Reports..," and "Repair troublereports. . ." to the Exclusions of MR-8. Explain the impact of each exclusion and provide three years of monthly data contrasting the QPAP II measurement to the Idaho PAP measurement of this PID. RESPONSE: Qwest objects to this request on the grounds that it is overly broad, unduly burdensome and not reasonably calculated to lead to the discovery of admissible evidence. To the extent this request seeks information for a three year time period, Qwest objects to producing the information as overly broad and not reasonably calculated to lead to the discovery ofadmissible evidence. Notwithstanding and without waiving these obj ections; please see the following response. Qwest proposes to exclude from the MR-8 PID those trouble tickets involving non-Qwest causes, Installation reports (trouble tickets associated with new installations), Repeat Reports within 30 days past the receipt date of the original trouble report, and Repair tickets associated with orders where the CLEC accepted the order completion without prior testing where such is offered. These exclusions allow MR-8 to focus on service dimensions that are either not already covered by other measurements (i.e., Installation reports and Repeat Reports) or are not reflective of Qwest' s performance (i. e., non-Qwest-caused troubles and tickets associated with circuits CLECs accepted without testing). Without these exclusions, MR-8 results could be inappropriately skewed and provide errant conclusions when compared to its retail analogue. Three years of monthly data are not available; however Qwest completed an estimate of potential impacts using data from Jan 2009 through Aug 2010. In addition, impacts of each exclusion are not available individually, but a combined result of all exclusions was determined. These are estimated resul ts and actUal impacts may be different. Please note that these impacts are evaluated at statewide level and are not at a CLEC-specific level. Because the impacts are only applied to MR-8 numerators and the denominators remain unaffected, as a general rule applying these exclusions will improve MR-8 results for both wholesale and retail by reducing numerators. Impacts differ by the proposed product groupings, but wholesale volumes generally decrease by approximately 34% and retail volumes decrease by 28%. Nevertheless, since Idaho Tier 1 payments for M-8 under the current PAP have not exceeded $1,800 per year for the last two years, any reductions to overall payments due these changes is expected to be relatively inconsequential. . MR-8 Ticket Volumes (January, 2009 Throùgh August, 2010) Product CategoryCurrentProposed% Reduction Retail 111 ,014 80,09628% Wholesale 1,139 749 34% Respondent: Michael G. Williams