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Home My WebLink About2012Annual Report.pdfANNUAL REPORT OF SMALL TELEPHONE COMPANIES TO THE IDAHO PUBLIC UTILITIES COMMISSION FOR THE YEAR ENDING DECEMBER 31, 2012 COMPANY INFORMATION Exact name of utility: Citizens Telecommunications Company of Idaho Address of principal office: 201 Lenora Street, McCall, ID 83638 Telephone Number (Area Code-208) 634-6100 Cities or towns served: See attached listing Name and title of officer having custody of the general corporate books of account: Susana DEmic, Senior Vice President & Controller Address of office where corporate books are kept and phone number: 3 High Ridge Park, Stamford, CT 06905 Organized under the laws of the State of: Delaware Date of organization: June 7, 1993 Form of organization (proprietorship, association, corporation): Corporation If a Subchapter S Corporation, please specify: Name and address of controlling company, if any: Citizens Communication Company 3 High Ridge Park, Stamford, CT 06905 Names of affiliated companies. Give address and description of business: OFFICERS & DIRECTORS Report below the title, name and office address of each general officer of the utility at the end of the year. If there were any changes during the year, show the name, title, and address of the previous officer and the date of change. Title Name Address Chairman, Chief Executive Officer Mary Agnes Wilderotter 3 High Ridge Park, Stamford CT 06905 President, Chief Operating Officer Daniel J. McCarthy 3 High Ridge Park, Stamford CT 06905 Vice President & General Counsel Andrew Crain 3 High Ridge Park, Stamford CT 06905 Vice President & Controller Susana DEmic 3 High Ridge Park, Stamford CT 06905 Vice President & Treasurer Robert W. Starr 3 High Ridge Park, Stamford CT 06905 Vice President, Engineering Michael Golob 3 High Ridge Park, Stamford CT 06905 Vice President, Regulatory Kenneth Mason 180 S. Clinton Avenue, Rochester, NY 14646 V P, Deputy General Counsel & Secretary Nancy S.Rights 3 High Ridge Park, Stamford CT 06905 Vice President, Regulatory Kenneth Mason 180 S. Clinton Avenue, Rochester, NY 14646 Assistant Secretary David G. Schwartz 180 S. Clinton Avenue, Rochester, NY 14646 Rev 3/02 Page 1 ANNUAL REPORT OF SMALL TELEPHONE COMPANIES TO THE IDAHO PUBLIC UTILITIES COMMISSION FOR THE YEAR ENDING DECEMBER 31, 2012 Cities or towns served: Aberdeen Marsing Carey McCall Cascasde New Meadows Donnelly Parma Elk City Riggins Fairfield Springfield Garden Valley Sweet Homedale White Bird Horseshoe Bend Wilder DIRECTORS List the name of each person who was a member of the Board of Directors at any given time during the year: (Fees related to meetings only.) Term Expired or Current Term Meetings Attended Fees Paid Name Will Expire This year During Year and Address Mary Agnes Wilderotter N/A None N/A 3 High Ridge Park, Stamford CT 06905 Daniel J. McCarthy N/A None N/A 3 High Ridge Park, Stamford CT 06905 Name of Chairman of the Board: Mary A. Wilderotter Name of Secretary (or Clerk) of Board: Nancy S. Rights Number of Meetings of the Board during the year: None * Director serves until a successor is elected. MANAGERS List the name of each person who performed management duties for the Company during the year, and the total wages and bonuses paid to those persons: (Do not include Director fees in these amounts.) Name Title Wages and Bonuses Paid Michael Towne John Richard Jayo Bill Thompson Martin Erkela Tom Mum Waldon Riggs Renee Willer VP, General Manager Manager, Operations General Manager General Manager General Manager Director, Engineering Manager, Regulatory & External Affairs ** Information is Confidential Rev 3/02 Page 2 NOTES TO THE FINANCIAL STATEMENTS Please provide important information such as changes in accounting or depreciation practices, extensions or additions to the system; disposal of any substantial portion of the property of the utility; reorganization, mergers, or consolidations with other companies; leases executed; other contracts or agreements entered into; changes made in articles of incorporation or amendments; the occurrence of contingency losses or gains. None Rev 3/02 Page 3 BALANCE SHEET Assets and Other Debits Balance Balance Beginning at End Title of Account of Year of Year 2012 Current Assets 1120 Cash and Equivalents 1130 Cash 1140 Special Cash Deposits 1150 Working Cash Advances 250 250 1160 Temporary Investments 1180 Telecommunications Accts Receivable 1 ,109,089 -5686 1181 Accts. Rec. Allow. -Telecommunications (90,517) (55,219) 1190 Other Accounts Receivable 1,2-,7 380 j45, 1191 Accounts Receivable Allow. - Other (765,702) (7,621,566 1200 Notes Receivable 1201 Notes Receivable Allowance 1210 Interest & Dividends Receivable 1220 Material and Supplies 2,423 1280 Prepayments 1290 Prepaid Rents 1300 Prepaid Taxes 1310 Prepaid Insurance 1320 Prepaid Directory Expenses 1330 Other Prepayments 1350 Other Current Assets Noncurrent Assets 1401 Investment in Affiliated Companies 77,159,897 1402 Investment in Nonaffiliated Companies 1406 Nonregulated Investments (83,131) 1407 Unamortized Debt Issuance Expense 1408 Sinking Funds 1410 Other Noncurrent Assets 1438 Deferred Maintenance & Retirements 1439 Deferred Charges 1500 Other Jurisdiction Assets - Net Property, Plant and Equipment 2001 Telecommunications Plants in Service 109,998,310 2002 Prop. Held for Future Telecom. Use 2003 Telecom. Plant under Constr. - Short Term 397,849 2004 Telecom. Plant under Constr. - Long Term 2005 Telecom. Plant Adjustment 28,077,508 2006 Nonoperating Plant 2007 Goodwill Depreciation and Amortization Accounts 3100 Accumulated Depreciated 93,550,072 3200 Accum. Depre. - Held for Future Use 3300 Accumulated Depreciation - Nonoperating & RWIP 483 3400 Accumulated Amortization - Tangible 3410 Accum. Amort. - Capitalized Leases 3420 Accum. Amort. - Leasehold Improvements 3500 Accumulated Amortization - Intangible 3600 Accumulated Amortization - Other 21,735,219 TOTAL ASSETS 101,777,582 108,890,763 7,113,182 3,932 95,187,192 587,762 28,077,508 Increase or (Decrease) X 0 0 0 0 (152,221) 35,298 88,493 (6,855,864) 0 0 0 1,509 0 0 0 0 0 0 0 18,027,295 0 (225) 0 0 0 0 0 0 638,935 0 189,913 0 0 0 0 wilmman 4,177,030 0 4,866 4,383 0 0 0 0 22,413,759 678,540 Rev 3/02 Page 4 BALANCE SHEET Liabilities & Stockholders' Equity Balance Balance Increase Beginning at End or Title of Account of Year (Decrease) Current Liabilities 4010 Accounts Payable 116,894 96, 73,402 4020 Notes Payable 0 4030 Advance Billings and Payments 647,905 575,126 (72,779) 4040 Customer Deposits 14,607 6,633 (7,974) 4050 Current Maturities - Long -Term Debt 0 4060 Current Maturities - Capital leases 0 4070 Income Taxes - Accrued 0 4080 Other Taxes - Accrued (16,876) 3,736 20,612 4100 Net Current Defer. Oper. Income Taxes 0 4110 Net Current Defer. Nonoper. Income Taxes 0 4120 Other Accrued Liabilities 62,029 4,838 (57,191) 4130 Other Current Liabilities 6,841 4,568 (2,273) Long-Term Debt 4210 Funded Debt 0 4220 Premium on Long-Term Debt 0 4230 Discount on Long-Term Debt 0 4240 Reacquired Debt 0 4250 Obligations Under Capital Leases 0 4260 Advances from Affiliated Companies - 0 4270 Other Long-Term Debt 0 Other Liabilities & Deferred Credits 4310 Other Long-Term Liabilities 0 4320 Unamort. Oper. Invest. Tax Credits - Net 0 4330 Unamort. Nonoper. Invest. Tax Credits - Net 0 4340 Net Noncurrent Defer. Oper. Income Taxes 13,932,811 14,917,591 984,780 4350 Net Noncur. Defer. Nonoper. Income Taxes 0 4360 Other Deferred Credits 237,090 43,020 (194,070) 4370 Other Juris. Liab. & Def. Credits - Net 0 Stockholders' Equity 4510 Capital Stock 1,000 1,000 0 4520 Additional Paid-In Capital 0 4530 Treasury Stock 0 4540 Other Capital 0 4550 Retained Earnings 86,775,281 ______________ - 6,368,674 TOTAL LIAB. & OTHER CREDITS 101,777,582 108,890,763 7,113,181 Rev 3/02 Page 5 47,709 1,122,240 0 58,560 0 733,584 4,038,489 51,861 80,911 147,923 0 16,438,848 0 0 712,483 16,559,096 0 0 0 0 162,175 901,801 5,652,369 1,482,501 59,726,010 0 0 85,165 1,996,586 0 0 0 62,346 528,037 20,202 82,526 646,732 107,738 pI,I I 6,777 6,598 9,050 76,909 47,709 1,162,915 A 0 740,184 4,038,489 51,861 80,911 40,185 0 15,960,082 0 0 712,483 17,080,356 0 A V 162,175 915,405 5,725,845 1,482,501 60,295,833 A 00,100 1,996,586 0 0 0 40,675 6,600 109,998,311 1,387,118 748,184 0 110,637,245 ANALYSIS OF TELECOMMUNICATIONS PLANT IN SERVICE TOTAL Company Basis Balance Plant Beginning Additions Retired of Year During year or Sold Analysis of Telecommunications Plant in Service 2111 Land 2112 Motor Vehicles 2113 Aircraft 2114 Special Purpose Vehicles 2115 Garage Work Equipment 2116 Other Work Equipment 2121 Buildings 2122 Furniture 2123 Office Equipment 2124 General Purpose Computers 2211 Analog Electronic Switching 2212 Digital Electronic Switching 2215 Electro-Mechanical Switching 2220 Operator Systems 2231 Radio Systems 2232 Circuit Equipment 2311 Station Apparatus 2321 Customer Premises Wiring 2341 Large Private Branch Exchanges 2351 Public Telephone Terminal Equipment 2362 Other Terminal Equipment 2411 Poles 2421 Aerial Cable 2422 Underground Cable 2423 Buried Cable 2424 Submarine Cable 2426 lntrabuilding Network Cable 2431 Aerial Wire 2441 Conduit Systems 2681 Capital Leases 2682 Leasehold Improvements 2690 Intangibles TOTAL PLANT ACCOUNTS Transfers Balance and End Adjustments Rev 3/02 Page 6 ANALYSIS OF TELECOMMUNICATIONS PLANT ACCOUNTS IDAHO Operations Only Balance Plant Transfers Balance Beginning Additions Retired and End of Year During Year or Sold Adjustments of Year Analysis of Telecommunications Plant in Service 2111 Land * TOTAL COMPANY DOLLARS AND IDAHO OPERATIONS DOLLARS ARE THE SAME. 2112 Motor Vehicles 2113 Aircraft 2114 Special Purpose Vehicles 2115 Garage Work Equipment 2116 Other Work Equipment 2121 Buildings 2122 Furniture 2123 Office Equipment 2124 General Purpose Computers 2211 Analog Electronic Switching 2212 Digital Electronic Switching 2215 Electro-Mechanical Switching 2220 Operator Systems 2231 Radio Systems 2232 Circuit Equipment 2311 Station Apparatus 2321 Customer Premises Wiring 2341 Large Private Branch Exchanges 2351 Public Telephone Terminal Equipment 2362 Other Terminal Equipment 2411 Poles 2421 Aerial Cable 2422 Underground Cable 2423 Buried Cable 2424 Submarine Cable 2426 Intrabuilding Network Cable 2431 Aerial Wire 2441 Conduit Systems 2681 Capital Leases 2682 Leasehold Improvements 2690 Intangibles TOTAL PLANT ACCOUNTS Rev 3/02 Page 7 ANALYSIS OF ENTRIES IN ACCUMULATED DEPRECIATION Account 3100 TOTAL Company Basis Balance Credits Retirements Balance Beginning Depreciation During and End of Year Rate* Year Adjustments (98,746) 5.10% 58,185 (40,561) 0 ___ 0 60,968 0.000/. 60,968 0 0 639,876 5.10% 37,511 677,387 3,029,042 3.60% 145,386 3,174,428 32,941 4.00% 2,074 35,015 (82,048) 4.40% 3,040 (79,008) 155,945 0.00% (107,738) 48,207 20,004,149 12.20% (541,112) 19,463,037 0 0 0 ___ 1,183,660 0.00% 1,183,660 15,404,410 12.20% 1,550,380 (17,656) 16,937,134 0 0 0 0 0 0 0 163,702 0.00% 163,702 1,289,767 0.00% (7,621) 1,282,146 6,492,408 8.90% 99,042 185,471 6,776,921 1,292,856 5.60% 83,020 1,375,876 42,909,498 4.50% 2,698,069 (76,909) 45,530,658 0 0 0 0 127,411 0.00% 127,411 944,234 3.30% 65,887 1,010,121 93,550,073 4,742,594 (565,565) 97,727,102 Analysis of Entries in Accumulated Depreciation 2112 Motor Vehicles 2113 Aircraft 2114 Special Purpose Vehicles 2115 Garage Work Equipment 2116 Other Work Equipment 2121 Buildings 2122 Furniture 2123 Office Equipment 2124 General Purpose Computers 2211 Analog Electronic Switching 2212 Digital Electronic Switching 2215 Electro-Mechanical Switching 2220 Operator Systems 2231 Radio Systems 2232 Circuit Equipment 2311 Station Apparatus 2321 Customer Premises Wiring 2341 Large Private Branch Exchanges 2351 Public Telephone Terminal Equipment 2362 Other Terminal Equipment 2411 Poles 2421 Aerial Cable 2422 Underground Cable 2423 Buried Cable 2424 Submarine Cable 2426 Intrabuilding Network Cable 2431 Aerial Wire 2441 Conduit Systems TOTAL *please list individual depreciation rate for each account. Rev 3/02 Page 8 ANALYSIS OF ENTRIES IN ACCUMULATED DEPRECIATION Account 3100 IDAHO Operations Only Balance Credits Beginning Depreciation During of Year Rate* Year Retirements Balance and End Adjustments of Year Analysis of Entries in Accumulated Depreciation 2112 Motor Vehicles 2113 Aircraft 2114 Special Purpose Vehicles 2115 Garage Work Equipment 2116 Other Work Equipment 2121 Buildings 2122 Furniture 2123 Office Equipment 2124 General Purpose Computers 2211 Analog Electronic Switching 2212 Digital Electronic Switching 2215 Electro-Mechanical Switching 2220 Operator Systems 2231 Radio Systems 2232 Circuit Equipment 2311 Station Apparatus 2321 Customer Premises Wiring 2341 Large Private Branch Exchanges 2351 Public Telephone Terminal Equipment 2362 Other Terminal Equipment 2411 Poles 2421 Aerial Cable 2422 Underground Cable 2423 Buried Cable 2424 Submarine Cable 2426 Intrabuilding Network Cable 2431 Aerial Wire 2441 Conduit Systems * TOTAL COMPANY DOLLARS AND IDAHO OPERATIONS DOLLARS ARE THE TOTAL *please list individual depreciation rate for each account. Rev 3/02 Page 9 INVESTMENTS Report below the investments in Accounts 1401, 1402 and 1406. Identify each investment as to the account in which included. Minor amounts in Account 1406 may be grouped by classes. Book Cost of Book Cost of Investments Investments Disposed of Held at Description Date Acquired This year 2011 End of Year Nonregulated IIW,CPE & VM Total _Account _1406 Totals RECEIVABLES Itemize amounts show in Accounts 1180, 1190 and 1200. For notes receivable list each note separately and include the maturity date and interest rate. Minor amounts in Account 1210 maybe combined. Amount at End of Year Notes Accounts Name of Company Receivable Receivable Telephone Accounts Receivable 956,868 Total Account 1180 956,868 Carrier Access Billing 1,338,753 Various 7,121 Total Account 1190 1,345,873 Totals 2,302,742 Rev 3/02 Page 10 (83,356) NOTES PAYABLE For Notes Payable, list each note separately and include the maturity date and interest rate. Interest Name of Creditor Date of Note Rate Due Date Face Amount Totals ACCOUNTS PAYABLE Report below all Accounts Payable amounting to more than $100.00 Name of Creditor Amount Accrued CWIP $75,916 Misc Vouchered Items $1,648 Payroll Items $80,617 Taxes & Regulatory Fees $27,257 Internet Expense $8,139 Various -- -$3,281 Totals $190,296 Rev 3/02 Page 11 LONG - TERM DEBT Accounts 4210, 4240, 4250, 4260, 4270 and 4310 List the required data for each obligation included in these accounts, grouping them by account number and showing totals for each account. If any obligations mature serially or otherwise at various dates, give particulars in a note. Date Date Fact Premium! Discount Class & Series of of Amount Outstanding Year Interest for year of Obligation Issue Maturity Authorized Year-End Total Amortized Rate Amount Intercompany Payables- Citizens Communications Company 0 Rev 3/02 Page 12 CAPITAL STOCK Report below the particulars called for concerning common and preferred stock at end of year, designating separate series of any general class. Show totals separately for common and preferred. For each class of preferred stock, show the dividend rate and whether dividends are cumulative or noncumulative. Show details in a footnote of capital stock sold during the year. Include number of shares, consideration received, premium or discount, and expenses incurred. Number Outstanding per of Shares Par Value Balance Sheet Class & Series of Stock Authorized per Share Shares Amount Common 100 10 0 0 Rev 3/02 Page 13 INCOME & RETAINED EARNINGS STATEMENT Year end 2012 - Item Total Operating Income (from page 16) Total Operating Expenses (from page 18) 7100 Other Operating Income and Expense 7210 Operating Investment Tax Credits-Net 7220 Operating Federal Income Taxes 7230 Operating State and Local Income Taxes 7240 Operating Other Taxes 7250 Provision for Deferred Operating Income Taxes-Net 7200 Operating Taxes (Total) 7310 Dividend Income 7320 Interest Income 7330 Income from Sinking and Other Funds 7340 Allowance for Funds Used During Construction 7350 Gains/Losses from the Disposition of Certain Property 7360 Other Nonoperating Income 7370 Special Charges 7300 Nonoperating Income and Expense 7410 Nonoperating Investment Tax Credits-Net 7420 Nonoperating Federal Income Taxes 7430 Nonoperating State and Local Income Taxes 7440 Nonoperating Other Taxes 7450 Provision for Deferred Nonoperating Income Taxes-Net 7400 Nonoperating Taxes 7510 Interest on Funded Debt 7520 Interest Expense-Capital Leases 7530 Amortization of Debt Issuance Expense 7540 Other Interest Deductions 7500 Interest and Related Items 7610 Extraordinary Income Credits 7620 Extraordinary Income Charges 7630 Current Income Tax Effect of Extraordinary Items-Net 7640 Provision for Deferred Income Tax Effect of Extraordinary Items-Net 7600 Extraordinary Items 7910 Income Effect of Jurisdictional Ratemaking Differences-Net 7990 Nonregulated Net Income AMOUNT TRANSFERRED TO RETAINED EARNINGS **'Total Company and 'Idaho Only' are the same Rev 3/02 Total Company Idaho Only ** I 0 0 2,626,095 628,904 210,367 939,174 4,404,540 0 0 0 1 0 678,540 875 679,416 0 0 0 0 0 0 0 0 0 567 567 0 0 0 0 0 0 (3,356,027) 6,368,674 Page 14 OPERATING REVENUES Year end 2012 - Item Total Company Idaho Only Local Network Services Revenues 5001 Basic Area Revenue 5002 Optional Extended Area Revenue 5003 Cellular Mobile Revenue 5004 Other Mobile Services Revenue 5010 Public Telephone Revenue 5040 Local Private Line Revenue 5050 Customer Premises Revenue 5060 Other Local Exchange Revenue 5069 Other Local Exchange Settlements Network Access Services Revenues 5081 End User Revenue (SLC) 5082 Switched Access Revenue (Interstate) 5083 Special Access Revenue 5084 State Access Revenue (Intrastate) Long Distance Network Services Revenues 5100 Long Distance Message Revenue - All Miscellaneous Revenues 5230 Directory Revenue 5240 Rent Revenue 5250 Corporate Operations Revenue 5261 Special Billing Arrangements Revenue 5262 Customer Operations Revenue 5263 Plant Operations Revenue 5264 Other Incidental Regulated Revenue 5269 Other Revenue Settlements 5270 Carrier Billing & Collection Revenue Uncollectible Revenues 5301 Uncollectible Revenue - Telecommunications 5302 Uncollectible Revenue - Other TOTAL OPERATING REVENUES Please identify the following revenues: 4,873,178 ** 0 0 124,334 0 28,737 0 828,425 0 1,428,688 3,316,314 3,651,809 4,857,184 12,363 90,379 48,803 0 0 0 0 133,752 0 385,819 (149,929) 19,629,856 NECA USF $-711,111 .00 . To what account were they booked? 5082 State USF $.74,907.28_. To what account were they booked? 5084 "'Total Company' and 'Idaho Only' are the same Rev 3/02 Page 15 OPERATING EXPENSES Year end 2012 Item Total Company Idaho Only Plant Specific Operations Expense 6110 Network Support Expenses (2,257) ** 6112 Motor Vehicle Expense (2,289) 6113 Aircraft Expense 0 6114 Special Purpose Vehicles Expense 32 6115 Garage Work Equipment Expense 0 6116 Other Work Equipment Expense 0 6120 General Support Expenses 664,261 6121 Land and Building Expenses 222,611 6122 Furniture and Artworks Expense 3,533 6123 Office Equipment Expense 8,493 6124 General Purpose Computers Expense 429,625 6210 Central Office Switching Expenses 649,455 6211 Analog Electronic Expense 0 6212 Digital Electronic Expense 649,455 6215 Electro-Mechanical Expense 0 6220 Operators System Expense 1,315 6230 Central Office Transmission Expenses 12,116 6231 Radio Systems Expense 354 6232 Circuit Equipment Expense 11,761 6310 Information Origination/Termination Expense 52,869 6311 Station Apparatus Expense 6341 Large Private Branch Exchange Expense 6351 Public Telephone Terminal Equipment Expense 6362 Other Terminal Equipment Expense 52,869 6410 Cable and Wire Facilities Expenses 1,427,304 6411 Pole Expense 71,243 6421 Aerial Cable Expense 46,670 6422 Underground Cable Expense 7,898 6423 Buried Cable Expense 1,300,540 6424 Submarine Cable Expense 0 6425 Deep Sea Cable Expense 0 6426 Intrabuilding Network Cable Expense 0 6431 Aerial Wire Expense 953 6441 Conduit Systems Expense 0 TOTAL PLANT SPECIFIC OPERATIONS EXPENSE 2,805,063 "'Total Company' and 'Idaho Only are the same Rev 3/02 Page 16 OPERATING EXPENSES Year end 2012 Item Total Company Idaho Only Plant Nonspecific Operations Expense 6510 Other Property/Plant/Equipment Expenses 6511 Property Held for Future Telecomm. Use Expenses 6512 Provisioning Expense 6530 Network Operations Expense 6531 Power Expense 6532 Network Administration Expense 6533 Testing Expense 6534 Plant Operations Administration Expense 6535 Engineering Expense 6540 Access Expense 6560 Depreciation and Amortization Expenses 6561 Depreciation Expense-Telecom. Plant in Service 6562 Depreciation Expense-Property Held for Future Use 6563 Amortization Expense - Tangible 6564 Amortization Expense - Intangible 6565 Amortization Expense - Other Total Plant Nonspecific Operations Expenses Customer Operations Expense 6610 Marketing 6611 Product Management 6612 Sales 6613 Product Advertising 6620 Services 6621 Call Completion Services 6622 Number Services 6623 Customer Services Total Customer Operations Expense Corporate Operations Expense 6710 Executive and Planning 6711 Executive 6712 Planning 6720 General and Administrative 6721 Accounting and Finance 6722 External Relations 6723 Human Resources 6724 Information Management 6725 Legal 6726 Procurement 6727 Research and Development 6728 Other General and Administrative 6790 Provision for Uncollectible Notes Receivable Total Corporate Operations Expense TOTAL OPERATING EXPENSES "'Total Company' and 'Idaho Only' are the same Rev 3/02 (1,832) ** 0 (1,832) 821,199 86,001 297,663 10,563 351,186 75,786 633,617 4,742,912 4,742,912 0 0 6,195,897 629,010 86,185 284,828 257,997 861,426 39,480 1,885 820,060 1,490,435 153,392 147,258 6,134 887,899 155,117 112,356 41,276 332,776 30,135 9,971 0 206,269 0 1,041,291 11,532,686 Page 17 CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: Aberdeen Prefix(es): 397 Central Office Switch Type: DMs-10 Nortel Check all that apply: Check one: Check one: Stand Alone X Digital X Electronic X Host Analog ______ Electro-Mechanical Remote Other: Access Line Capacity Design: 1,920 Installed/Equipped: 1,356 Access Lines in Use Customer Lines: 583 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 6 Company Official Lines 12 Company Test Lines 1 multi-line 1-party single line single line subtotal residence 1-party multi-party beginning of year 5 454 - 459 end of year 0 367 0 367 Classification of Customer Access RESID ENCE new connects ** disconnects * * R II SIN P55 centrex multi-line 1 -party single line single line subtotal business 1 -party multi-party 12 24 181 1 - 217 9 46 167 0 222 Total Residence & Business 676 589 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 0 Dial tone from another CO: 1 Customer Calling: Number of customers with at least one feature: ** Total number of features subscribed to: 1278 Directory Listings: Number of Customers With Non-Published or Non-Listed: * * Page 18 Aberdeen CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: Carey Prefix(es): 823 Central Office Switch Type: DMS-10 Nortel Check all that apply: Check one: Check one: Stand Alone x Digital X Electronic X Host ___Analog Electro-Mechanical Remote Other: Access Line Capacity Access Lines in Use Design: 640 Customer Lines: 223 (Include Centrex, PAL, Semi-Pub) Installed/Equipped: 486 Public Telephone Lines 2 Company Official Lines 18 Company Test Lines 2 Classification of Customer Access RESID ENCE beginning of year new connects * disconnects * * end of year Total Residence & Business 247 225 multi-line 1 -party single line single line subtotal residence 1 -party multi-party o 184 - 184 o 164 0 164 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 0 Dial tone from another CO: 1 Customer Calling: 0 Number of customers with at least one feature: * * Total number of features subscribed to: 397 miII centrex multi-line 1-party single line single line subtotal business 1-party multi-party - 1 62 - 63 0 1 60 0 61 Directory Listings: Number of Customers With Non-Published or Non-Listed: ** Page 18 Carey centrex multi-line 1-party single line single line subtotal business 1-party multi-party 24 17 268 - 309 21 57 274 0 352 PItINF Total Residence & Business 1,206 1,153 Directory Listings: Number of Customers With Non-Published or Non-Listed: * * CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: Cascade Prefix(es): 382 Central Office Switch Type: DMs-10 Norte[ Check all that apply: Check one: Check one: Stand Alone x Digital x Electronic X Host Analog Electro-Mechanical Remote Other: Access Line Caøacitv Design: 2,432 Installed/Equipped: 2,284 Access Lines in Use Customer Lines: 1,143 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 10 Company Official Lines 22 Company Test Lines 2 Classification of Customer Access beginning of year new connects ** disconnects * * end of year RPSIfl FN(IF multi-line 1-party single line single line subtotal residence 1-party multi-party 897 - 897 801 0 801 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 0 Dial tone from another CO: 1 Customer Calling: 0 Number of customers with at least one feature: * * Total number of features subscribed to: 1979 Page 18 Cascade CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: Donnelly Prefix(es): 325 Central Office Switch Type: DNS-10 Norte[ Check all that apply: Check one: Check one: Stand Alone x Digital X Electronic X Host Analog Electro-Mechanical Remote Other: Access Line Caøacitv Design: 2,176 Installed/Equipped: 1,492 Access Lines in Use Customer Lines: 645 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 5 Company Official Lines 19 Company Test Lines - Classification of Customer Access RESID ENCE BUSINESS Total multi-line single line single line subtotal centrex multi-line single line single line subtotal Residence 1-party 1-party multi-party residence 1-party 1-party multi-party business & Business beginning of year 0 589 - 589 26 2 99 - 127 716 new connects ** - - - disconnects ** - - - end of year 0 515 0 515 26 18 91 0 135 650 ** Data Not Available at this time Foreign Exchange: Directory Listings: Dial Tone from this CO: 0 Number of Customers With Non-Published or Non-Listed: * * Dial tone from another CO: 2 Customer Calling 0 Number of customers with at least one feature: * * Total number of features subscribed to: 1128 Page 18 Donnelly multi-line 1-party single line single line subtotal residence 1-party multi-party o 301 - 301 0 295 0 295 RIII centrex multi-line 1-party single line single line subtotal business 1-party multi-party - 13 53 - 66 0 13 49 0 62 Total Residence & Business 367 357 Classification of Customer Access RFIfl FNCF beginning of year new connects ** disconnects * * end of year CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: Elk City Prefix(es): 842 Central Office Switch Type: DMS-10 Nortel Check all that apply: Check one: Check one: Stand Alone x Digital x Electronic x Host Analog Electro-Mechanical Remote Other: Access Line Capacity Access Lines in Use Design: 640 Customer Lines: 352 (Include Centrex, PAL, Semi-Pub) Installed/Equipped: 489 Public Telephone Lines 5 Company Official Lines 16 Company Test Lines - ** Data Not Available at this time Foreign Exchange: Directory Listings: Dial Tone from this CO: 0 Number of Customers With Non-Published or Non-Listed: 27 Dial tone from another CO: 2 Customer Calling: 0 Number of customers with at least one feature: * * Total number of features subscribed to: 67 Page 18 Elk City CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: Fairfield Prefix(es): 764 Central Office Switch Type: DMS-10 Nortel Check all that apply: Check one: Check one: Stand Alone X Digital X Electronic X Host Analog Electro-Mechanical Remote Other: Access Line Caøacitv Design: 768 Installed/Equipped: 717 Access Lines in Use Customer Lines: 381 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 9 Company Official Lines 12 Company Test Lines - Classification of Customer Access beginning of year new connects ** disconnects * * end of year RFSIfl FN(F multi-line 1 -party single line single line subtotal residence 1 -party multi-party o 298 - 298 o 267 0 267 II C I M = C C centrex multi-line 1-party single line single line subtotal business 1-party multi-party 26 3 102 - 131 21 5 97 0 123 Total Residence & Business 429 390 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 1 Dial tone from another CO: 1 Customer Calling: 0 Number of customers with at least one feature: Total number of features subscribed to 597 Page 18 Fairfield Directory Listings: Number of Customers With Non-Published or Non-Listed: ** multi-line 1-party single line single line subtotal residence 1-party multi-party o 1,099 - 1,099 0 1,036 0 1,036 centrex multi-line 1-party single line single line subtotal business 1-party multi-party 1 6 197 - 204 0 3 190 0 193 Total Residence & Business 1,303 1,229 Classification of Customer Access PF.Ifl NCP beginning of year new connects ** disconnects ** end of year CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: Garden Valley Prefix(es): 462 Central Office Switch Type: RSLE Nortel Check all that apply: Check one: Check one: Stand Alone Digital X Electronic X Host Analog Electro-Mechanical Remote X Other: Access Line Caoacitv Access Lines in Use Design: 1,024 Customer Lines: 1,226 (Include Centrex, PAL, Semi-Pub) Installed/Equipped: 887 Public Telephone Lines 3 Company Official Lines 12 Company Test Lines - t ** Data Not Available at this time Foreign Exchange: Directory Listings: Dial Tone from this CO: i Number of Customers With Non-Published or Non-Listed: * * Dial tone from another CO: 2 Customer Calling: 0 Number of customers with at least one feature:* * Total number of features subscribed to 1432 Page 18 Garden Valley CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: Homedale Prefix(es): 337 Central Office Switch Type: DMS-10 Nortel Check all that apply: Check one: Check one: Stand Alone X Digital X Electronic X Host Analog ______ Electro-Mechanical Remote Other: Access Line Caoacitv Design: 3,840 Installed/Equipped: 2,555 Access Lines in Use Customer Lines: 1,272 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 13 Company Official Lines 53 Company Test Lines - Classification of Customer Access beginning of year new connects ** disconnects ** end of year FrJC'.F multi-line 1 -party single line single line subtotal residence 1 -party multi-party o 1 1 052 - 1,052 0 951 0 951 uirii centrex multi-line 1-party single line single line subtotal business 1-party multi-party 14 48 281 - 343 11 41 282 0 334 Total Residence & Business 1,395 1,285 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 3 Dial tone from another CO: 3 Customer Calling: 0 Number of customers with at least one feature: * * Total number of features subscribed to: 2979 Page 18 Homedale Directory Listings: Number of Customers With Non-Published or Non-Listed: * * CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: Horseshoe Bend Prefix(es): 793 Central Office Switch Type: DMs-10 Norte[ Check all that apply: Check one: Check one: Stand Alone X Digital X Electronic X Host Analog Electro-Mechanical Remote Other: Access Line Caøacitv Design: 1,280 Installed/Equipped: 805 Access Lines in Use Customer Lines: 416 (Include Centrex, PAL, Semi-Pub) - Public Telephone Lines 1 Company Official Lines 22 Company Test Lines 1 Classification of Customer Access beginning of year new connects ** disconnects ** end of year RFSIfl FN(F multi-line 1-party single line single line subtotal residence 1 -party multi-party o 344 - 344 o 313 0 313 RIIIM centrex multi-line 1-party single line single line subtotal business 1-party multi-party 6 0 100 - 106 0 0 104 0 104 Total Residence & Business 450 417 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 2 Dial tone from another CO: 2 Customer Calling: 0 Number of customers with at least one feature: * * Total number of features subscribed to: 876 Page 18 Horseshoe Bend Directory Listings: Number of Customers With Non-Published or Non-Listed: * * II I M = Q centrex multi-line 1 -party single line single line subtotal business 1 -party multi-party 8 19 159 - 186 6 25 161 0 192 Total Residence & Business 794 724 Classification of Customer Access M C multi-line 1-party single line single line subtotal residence 1-party multi-party o 608 - 608 0 532 0 532 beginning of year new connects ** disconnects ** end of year CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: Marsing Prefix(es): 896 Central Office Switch Type: Rsle Nortel Check all that apply: Check one: Check one: Stand Alone Digital X Electronic X Host Analog Electro-Mechanical Remote X Other: Access Line CaDacitv Design: 2,176 Installed/Equipped: 1,211 Access Lines in Use Customer Lines: 720 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 4 Company Official Lines 7 Company Test Lines - ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 1 Dial tone from another CO: 1 Customer Calling: 0 Number of customers with at least one feature: * * Total number of features subscribed to: 1738 Page 18 Marsing Directory Listings: Number of Customers With Non-Published or Non-Listed: ** CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: McCall Prefix(es): 634 ,630 Central Office Switch Type: DMS-lO Nortel Check all that apply: Check one: Check one: Stand Alone Digital X Electronic X Host X Analog Electro-Mechanical Remote Other: Access Line Cagacitv Access Lines in Use Design: 7,296 Customer Lines: 3,760 (Include Centrex, PAL, Semi-Pub) Installed/Equipped: 6,029 Public Telephone Lines 20 Company Official Lines 72 Company Test Lines Classification of Customer Access I, beginning of year new connects ** disconnects ** end of year RFSID FN(F multi-line 1-party single line single line j subtotal j residence 1-party multi-party o 2,508 - 2,508 0 2,321 2,321 R US I N F S S centrex multi-line 1 -party single line single line subtotal business 1 -party multi-party 159 69 1,064 - 1,292 143 315 1,001 0 1,459 Total Residence & Business 3,800 3,780 ** Data Not Available at this time Foreign Exchange Dial Tone from this CO 11 Dial tone from another CO: 8 Customer Calling: 0 Number of customers with at least one feature: * * Total number of features subscribed to: 5074 Page 18 McCall Directory Listings: Number of Customers With Non-Published or Non-Listed: * * R 1Si KIP: q.q centrex multi-line 1-party single line single line subtotal business 1-party multi-party 4 11 135 - 150 0 27 119 0 146 Total Residence & Business 751 713 Classification of Customer Access RESID ENCE multi-line 1-party single line single line subtotal residence 1 -party multi-party 0 601 - 601 1 566 0 567 beginning of year new connects ** disconnects * * end of year CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) * Name of Central Office: New Meadows Prefix(es): 34 Central Office Switch Check all that apply: Check one: Check one: Stand Alone Digital X Electronic Host Analog Electro-Mechanical Remote X Other: Access Line Capacity Design: 1,024 Installed/Equipped: 951 Type: RSLE Nortel x Access Lines in Use Customer Lines: 711 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 2 Company Official Lines 7 Company Test Lines - ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 1 Dial tone from another CO: 2 Customer Calling: Number of customers with at least one feature: * * Total number of features subscribed to: 1202 Page 18 New Meadows Directory Listings: Number of Customers With Non-Published or Non-Listed: * * CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: Parma Prefix(es): 722 Central Office Switch Type: DMs-10 Nortel Check all that apply: Check one: Check one: Stand Alone X Digital X Electronic X Host Analog Electro-Mechanical Remote Other: Access Line Capacity Design: 2,624 Installed/Equipped: 2,560 Access Lines in Use Customer Lines: 1,218 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 7 Company Official Lines 23 Company Test Lines 1 Classification of Customer Access beginning of year new connects ** disconnects ** end of year RFIfl PNrF multi-line 1 -party single line single line subtotal residence 1 -party multi-party 1 1,055 - 1,056 0 938 0 938 centrex multi-line 1 -party single line single line subtotal business 1 -party multi-party 10 35 253 - 298 10 35 242 0 287 Total Residence & Business 1,354 1,225 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 3 Dial tone from another CO: 2 Customer Calling: Number of customers with at least one feature: * * Total number of features subscribed to: 2616 Page 18 Parma Directory Listings: Number of Customers With Non-Published or Non-Listed: * * CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: Riggins Prefix(es): 628 Central Office Switch Type: DMS-10 Nortel Check all that apply: Check one: Check one: Stand Alone X Digital X Electronic X Host Analog Electro-Mechanical Remote Other: Access Line Capacity Design: 1,280 Installed/Equipped: 1,108 Access Lines in Use Customer Lines: 925 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 12 Company Official Lines 15 Company Test Lines - Classification of Customer Access beginning of year new connects ** disconnects * * end of year RFSIr) FN(F multi-line 1 -party single line single line subtotal residence 1 -party multi-party o 753 - 753 o 741 0 741 R tJ S IN F S S centrex multi-line 1 -party single line single line subtotal business 1 -party multi-party 1 12 189 - 202 1 12 183 0 196 Total Residence & Business 937 I ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 1 Dial tone from another CO: 3 Customer Calling: Number of customers with at least one feature: * * Total number of features subscribed to: 870 Directory Listings: Number of Customers With Non-Published or Non-Listed: * * Page 18 Riggins CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: Springfield Prefix(es): 328 Central Office Switch Type: RCLN Nortel Check all that apply: Check one: Check one: Stand Alone Digital X Electronic X Host Analog Electro-Mechanical Remote X Other: Access Line Cavacitv Design: 640 Installed/Equipped: 292 Access Lines in Use Customer Lines: 111 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 1 Company Official Lines 4 Company Test Lines - Classification of Customer Access 4 beginning of year new connects ** disconnects ** end of year RESID ENCE multi-line 1 -party single line single line subtotal residence 1 -party multi-party o 102 - 102 0 98 0 98 RIIIN centrex multi-line 1 -party single line single line subtotal business 1 -party multi-party 4 - 8 - 12 4 0 10 0 14 Total Residence & Business 114 112 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 1 Dial tone from another CO: 1 Customer Calling: Number of customers with at least one feature: * * Total number of features subscribed to: 340 Page 18 Springfield Directory Listings: Number of Customers With Non-Published or Non-Listed: * * CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: Sweet Prefix(es): 512 Central Office Switch Type: RSLE Nortel Check all that apply: Check one: Check one: Stand Alone Digital X Electronic X Host Analog Electro-Mechanical Remote X Other: Access Line Caøacitv Design: Installed/Equipped: 512 498 Access Lines in Use Customer Lines: 288 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 3 Company Official Lines 9 Company Test Lines 1 Classification of Customer Access beginning of year new connects ** disconnects * * end of year multi-line 1 -party single line single line subtotal residence 1 -party multi-party o 280 - 280 0 264 0 264 RliSlNFS centrex multi-line 1-party single line single line subtotal business 1-party multi-party - - 29 - 29 0 0 27 0 27 Total Residence & Business 309 291 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 1 Dial tone from another CO: 2 Customer Calling: Number of customers with at least one feature: * * Total number of features subscribed to: 521 Page 18 Sweet Directory Listings: Number of Customers With Non-Published or Non-Listed: * * multi-line 1 -party single line single line subtotal residence 1 -party multi-party o 369 - 369 o 355 0 355 RILI N F centrex multi-line 1-party single line single line subtotal business 1-party multi-party - 12 46 - 58 0 8 51 0 59 Total Residence & Business 427 414 Classification of Customer Access RF.ln FNCF beginning of year new connects ** disconnects * * end of year CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: White Bird Prefix(es): 839 Central Office Switch Type: RSLE Nortel Check all that apply: Check one: Check one: Stand Alone Digital X Electronic X Host Analog Electro-Mechanical Remote X Other: Access Line Caøacitv Access Lines in Use Design: 512 Customer Lines: 408 (Include Centrex, PAL, Semi-Pub) Installed/Equipped: 447 Public Telephone Lines 6 Company Official Lines 10 Company Test Lines - ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 2 Dial tone from another CO: 1 Customer Calling: Number of customers with at least one feature: * * Total number of features subscribed to: 463 Directory Listings: Number of Customers With Non-Published or Non-Listed: * * Page 18 White Bird 9 11 CENTRAL OFFICE DATA as of December 31, 2012 (unless otherwise indicated) Name of Central Office: Wilder Prefix(es): 482 Central Office Switch Type: RSLE Nortel Check all that apply: Check one: Check one: Stand Alone Digital X Electronic X Host Analog Electro-Mechanical Remote X Other: Access Line CaDacitv Design: 1,536 Installed/Equipped: 1,821 Access Lines in Use Customer Lines: 621 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 2 Company Official Lines 7 Company Test Lines - Classification of Customer Access beginning of year new connects ** disconnects ** end of year REID ENE multi-line 1 -party single line single line subtotal residence 1 -party multi-party o 528 0 528 o 465 0 465 centrex multi-line 1 -party single line single line subtotal business 1 -party multi-party - 10 133 - 143 0 26 132 0 158 Total Residence & Business 671 623 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: Dial tone from another CO: 4 Customer Calling: Number of customers with at least one feature: Total number of features subscribed to: ** 1478 Page 18 Wilder Directory Listings: Number of Customers With Non-Published or Non-Listed: * * NUMBER OF CALLS COMPLETED BY CUSTOMERS DURING _2012____ Average # Local Calls Toll Calls Originated (Total of all Carriers) of Customer Number Avg.! Avg.! Local Exchange Lines in Use (bOOs) Line Intrastate Interstate Total Line 1—Total Company __________ 4,385,080 4,904,008 9,289,088 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Rev 3!02 Page 19 ANNUAL REPORT FOR SMALL TELEPHONE COMPANIES YEAR ENDED DECEMBER 31, _2012_. CUSTOMER RELATIONS RULES COMPLIANCE Rule IDAPA 31.21.01.603 Rule IDAPA 31 .41 .01 .105 Please provide copies of: Summary of Customer Relations Rules for Telephone Corporations Idaho Telephone Solicitation Act Notification Method of Notification: Mailed separately to customers Yes Included in directory Yes,—X— No_____ Date of notification August 2012 through December 2012 (4 directories) Alternate method of notification N/A Rule IDAPA 31.41.01.403.02 Record of Complaints: Attachment Provided Separately Number received by Company 14 Category of complaints (if known): N/A Deposit Disputes Charges on Bill Denial/Termination Quality or Availability of Service Carrier Selection/Assignment Miscellaneous Rev 4/08 Page 20 CERTIFICATE - State of Idaho ) ) ss County of ) WE, the undersigned Jessica Matushek, Director, Accounting- and—Eve Gash!, Regulatory Analyst of the—Citizens Telecommunications Company of Idaho utility, on our oath do severally say that the foregoing return has been prepared under our direction, from the original books, papers, and records of said utility; that we have carefully examined same, and declare the same to be a correct statement of the business affairs of said utility for the period covered by the return in respect to each and every matter and thing therein set forth, to the best of our knowledge, information and belief. (Chief Officer) (Of'ficial irharge of Accounts) Subscribed and Sworn to Before Me this day of , (Year) ?/ -2 NOTARIAL SEAL NANCY L MORRIS /Notary Public Notary Public DALLAS TWP., LUZERNE COUNTY My Commission Expires May 28, 2014 My Commission expires ,f7#7 0ir , (Year) Rev 3/02 gdklexcel/jnelson/anulrpts/telannualrpt Page 21