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HomeMy WebLinkAbout2011Annual Report.pdfRECEIVED 2012 2UI2APR 19 AM 9:31 ANNUAL REPORDLsON [I1 NAME JESSICA MATUSHEK CITIZENS TELECOMMUNICATIONS COMPANY OF IDAHO DBA FRONTIER OF IDAHO 100CTEDR - DALLAS PA 18612 TO THE UTILITIES COMMISSION FOR THE YEAR ENDED 2011 ANNUAL REPORT OF SMALL TELEPHONE COMPANIES TO THE IDAHO PUBLIC UTILITIES COMMISSION FOR THE YEAR ENDING DECEMBER 31, 2011 COMPANY INFORMATION Exact name of utility: Citizens Telecommunications Company of Idaho Address of principal office: 201 Lenora Street, McCall, ID 83638 Telephone Number (Area Code-208) 634-6100 Cities or towns served: See attached listing Name and title of officer having custody of the general corporate books of account: Robert Larson, Vice President and Chief Accounting Officer Address of office where corporate books are kept and phone number: 3 High Ridge Park, Stamford, CT 06905 Organized under the laws of the State of: Delaware Date of organization: June 7, 1993 Form of organization (proprietorship, association, corporation): Corporation If a Subchapter S Corporation, please specify: Name and address of controlling company, if any: Citizens Communication Company 3 High Ridge Park, Stamford, CT 06905 Names of affiliated companies. Give address and description of business: OFFICERS & DIRECTORS Report below the title, name and office address of each general officer of the utility at the end of the year. If there were any changes during the year, show the name, title, and address of the previous officer and the date of change. Title Name Address Chairman Mary Agnes Wilderotter 3 High Ridge Park, Stamford CT 06905 President, Chief Operating Officer Daniel J. McCarthy 3 High Ridge Park, Stamford CT 06905 Vice President & Chief Financial Officer Donald R. Shassian 3 High Ridge Park, Stamford CT 06905 Vice President & Chief Legal Officer Kathleen Q. Abernathy 3 High Ridge Park, Stamford CT 06905 Vice President & Controlloer Susana D'Emic 3 High Ridge Park, Stamford CT 06905 Vice President, Tax Alan Kelsey 3 High Ridge Park, Stamford CT 06905 Vice President, Engineering Michael Golob 3 High Ridge Park, Stamford CT 06905 Vice President & Treasurer David R. Whitehouse 3 High Ridge Park, Stamford CT 06905 V P, Deputy General Counsel & Secretary Nancy S.Rights 3 High Ridge Park, Stamford CT 06905 Vice President, Regulatory Kenneth Mason 180 S. Clinton Avenue, Rochester, NY 14646 Assistant Secretary Gregg C. Sayre 180 S. Clinton Avenue, Rochester, NY 14646 Assistant Secretary David G. Schwartz 180 S. Clinton Avenue, Rochester, NY 14646 Rev 3/02 Page 1 ANNUAL REPORT OF SMALL TELEPHONE COMPANIES TO THE IDAHO PUBLIC UTILITIES COMMISSION FOR THE YEAR ENDING DECEMBER 31, 2011 Cities or towns served: Aberdeen Marsing Carey McCall Cascasde New Meadows Donnelly Parma Elk City Riggins Fairfield Springfield Garden Valley Sweet Homedale White Bird Horseshoe Bend Wilder DIRECTORS List the name of each person who was a member of the Board of Directors at any given time during the year: (Fees related to meetings only.) Term Expired or Current Term Meetings Attended Fees Paid Name Will Expire This year During Year / and Address Mary Agnes Wilderotter N/A None N/A 3 High Ridge Park, Stamford CT 06905 Donald R. Shassian N/A None N/A 3 High Ridge Park, Stamford CT 06905 Daniel J. McCarthy N/A None N/A 3 High Ridge Park, Stamford CT 06905 Name of Chairman of the Board: Mary A. Wilderotter Name of Secretary (or Clerk) of Board: Gregg C. Sayre Number of Meetings of the Board during the year: None * Director serves until a successor is elected. MANAGERS List the name of each person who performed management duties for the Company during the year, and the total wages and bonuses paid to those persons: (Do not include Director fees in these amounts.) Name Title Wages and Bonuses Paid Michael Towne John Richard Jayo Bill Thompson Martin Erkela Tom Mum Richard Garcia Renee Willer VP, General Manager Manager, Operations General Manager General Manager General Manager Director, Engineering Manager, Regulatory & External Affairs ** Information is Confidential Rev 3/02 Page 2 NOTES TO THE FINANCIAL STATEMENTS Please provide important information such as changes in accounting or depreciation practices, extensions or additions to the system; disposal of any substantial portion of the property of the utility; reorganization, mergers, or consolidations with other companies; leases executed; other contracts or agreements entered into; changes made in articles of incorporation or amendments; the occurrence of contingency losses or gains. None Rev 3/02 Page 3 BALANCE SHEET Assets and Other Debits Balance Balance Beginning at End Title of Account of Year of Year 2011 Current Assets 1120 Cash and Equivalents 1130 Cash (10,039) 1140 Special Cash Deposits 1150 Working Cash Advances 250 250 1160 Temporary Investments 1180 Telecommunications Accts Receivable 1 ,052,820 j109 089 1181 Accts. Rec. Allow. -Telecommunications (135,462) (90,517) 1190 Other Accounts Receivable 1 ,789,220 1257380 1191 Accounts Receivable Allow. - Other (210,077) (765,702) 1200 Notes Receivable 1201 Notes Receivable Allowance 1210 Interest & Dividends Receivable 1220 Material and Supplies 6,171 1280 Prepayments 1290 Prepaid Rents 1300 Prepaid Taxes 1310 Prepaid Insurance 1320 Prepaid Directory Expenses 1330 Other Prepayments 1350 Other Current Assets Noncurrent Assets 1401 Investment in Affiliated Companies 65,912,175 1402 Investment in Nonaffiliated Companies _______ 1406 Nonregulated Investments (82,906) 1407 Unamortized Debt Issuance Expense 1408 Sinking Funds 1410 Other Noncurrent Assets 1438 Deferred Maintenance & Retirements 1439 Deferred Charges 1500 Other Jurisdiction Assets - Net Property, Plant and Equipment 2001 Telecommunications Plants in Service 108,471,675 2002 Prop. Held for Future Telecom. Use 2003 Telecom. Plant under Constr. - Short Term 533,579 2004 Telecom. Plant under Constr. - Long Term 2005 Telecom. Plant Adjustment 28,077,508 2006 Nonoperating Plant 2007 Goodwill Depreciation and Amortization Accounts 3100 Accumulated Depreciated 88,973,121 3200 Accum. Depre. - Held for Future Use 3300 Accumulated Depreciation - Nonoperating & RWIP 0 3400 Accumulated Amortization - Tangible 3410 Accum. Amort. - Capitalized Leases 3420 Accum. Amort. - Leasehold Improvements 3500 Accumulated Amortization - Intangible 3600 Accumulated Amortization - Other 21,056,679 2,423 77,159,897 (83,131) 397,849 28,077,508 93,550,072 4g: 21,735,219 Increase or (Decrease) 0 10,039 0 0 0 56,269 44,945 (531,840) (555,625) 0 0 0 (3,748) 0 0 0 0 0 0 0 11,247,722 0 (225) 0 0 0 0 0 0 1,526,635 (135,730) 0 0 0 0 4,576,951 0 483 0 0 0 0 678,540 TOTAL ASSETS 95,375,114 101,777,582 6,402,469 Rev 3/02 Page 4 BALANCE SHEET Liabilities & Stockholders' Equity Balance Balance Beginning at End Title of Account of Year of Year 2011 Current Liabilities 4010 Accounts Payable 146,695 116,894 4020 Notes Payable 4030 Advance Billings and Payments 613,442 647,905 4040 Customer Deposits 19,897 14,607 4050 Current Maturities - Long -Term Debt 4060 Current Maturities - Capital leases 4070 Income Taxes - Accrued 4080 Other Taxes - Accrued 1,556 (16,876) 4100 Net Current Defer. Oper. Income Taxes 4110 Net Current Defer. Nonoper. Income Taxes 4120 Other Accrued Liabilities 7,024 62,029 4130 Other Current Liabilities 7 6,841 Long-Term Debt 4210 Funded Debt 4220 Premium on Long-Term Debt 4230 Discount on Long-Term Debt 4240 Reacquired Debt 4250 Obligations Under Capital Leases 4260 Advances from Affiliated Companies 4270 Other Long-Term Debt Other Liabilities & Deferred Credits 4310 Other Long-Term Liabilities 4320 Unamort. Oper. Invest. Tax Credits - Net 4330 Unamort. Nonoper. Invest. Tax Credits - Net 4340 Net Noncurrent Defer. Oper. Income Taxes 12,948,031 13,932,811 4350 Net Noncur. Defer. Nonoper. Income Taxes 4360 Other Deferred Credits 2,395,135 237,090 4370 Other Juris. Liab. & Def. Credits - Net Stockholders' Equity 4510 Capital Stock 1,000 1,000 4520 Additional Paid-In Capital 4530 Treasury Stock 4540 Other Capital 4550 Retained Earnings 79,242,327 86,775,280 Increase or (Decrease) (29,801) 0 34,463 (5,290) 0 0 0 (18,432) 0 0 55,005 6,834 0 0 0 0 0 0 0 0 0 0 984,780 0 (2,158,045) 0 0 0 0 0 7,532,953 TOTAL LIAB. & OTHER CREDITS 95,375,114 101,777,582 6,402,468 Rev 3/02 Page 5 ANALYSIS OF TELECOMMUNICATIONS PLANT IN SERVICE TOTAL Company Basis Balance Plant Beginning Additions Retired of Year During year or Sold Transfers and Adjustments Balance End 2011 Analysis of Telecommunications Plant in Service 2111 Land 2112 Motor Vehicles 2113 Aircraft 2114 Special Purpose Vehicles 2115 Garage Work Equipment 2116 Other Work Equipment 2121 Buildings 2122 Furniture 2123 Office Equipment 2124 General Purpose Computers 2211 Analog Electronic Switching 2212 Digital Electronic Switching 2215 Electra-Mechanical Switching 2220 Operator Systems 2231 Radio Systems 2232 Circuit Equipment 2311 Station Apparatus 2321 Customer Premises Wiring 2341 Large Private Branch Exchanges 2351 Public Telephone Terminal Equipment 2362 Other Terminal Equipment 2411 Poles 2421 Aerial Cable 2422 Underground Cable 2423 Buried Cable 2424 Submarine Cable 2426 Intrabuilding Network Cable 2431 Aerial Wire 2441 Conduit Systems 2681 Capital Leases 2682 Leasehold Improvements 2690 Intangibles TOTAL PLANT ACCOUNTS 47,709 1,037,619 84,621 0 58,560 0 729,429 11,138 4,038,489 51,861 80,911 147,923 0 16,438,848 0 0 0 727,865 20,906 15,759,300 892,643 0 0 0 0 162,175 897,461 4,780 5,630,898 29,470 1,482,501 59,098,375 739,964 0 0 85,165 1,996,586 0 0 0 108,471,675 1,783,522 6,983 0 36,289 81,968 (10,879) 47,709 1,122,240 0 58,560 0 733,584 4,038,489 51,861 80,911 147,923 0 16,438,848 0 0 712,482 16,559,096 440 7,999 112,329 U 0 0 162,175 901,801 5,652,369 1,482,501 59,726,010 (1 ou, IOU 1,996,586 0 0 0 246,008 (10,879) 109,998,310 Rev 3/02 Page 6 ANALYSIS OF TELECOMMUNICATIONS PLANT ACCOUNTS IDAHO Operations Only Balance Plant Transfers Balance Beginning Additions Retired and End of Year During Year or Sold Adjustments of Year Analysis of Telecommunications Plant in Service 2111 Land * TOTAL COMPANY DOLLARS AND IDAHO OPERATIONS DOLLARS ARE THE SAME. 2112 Motor Vehicles 2113 Aircraft 2114 Special Purpose Vehicles 2115 Garage Work Equipment 2116 Other Work Equipment 2121 Buildings 2122 Furniture 2123 Office Equipment 2124 General Purpose Computers 2211 Analog Electronic Switching 2212 Digital Electronic Switching 2215 Electro-Mechanical Switching 2220 Operator Systems 2231 Radio Systems 2232 Circuit Equipment 2311 Station Apparatus 2321 Customer Premises Wiring 2341 Large Private Branch Exchanges 2351 Public Telephone Terminal Equipment 2362 Other Terminal Equipment 2411 Poles 2421 Aerial Cable 2422 Underground Cable 2423 Buried Cable 2424 Submarine Cable 2426 Intrabuilding Network Cable 2431 Aerial Wire 2441 Conduit Systems 2681 Capital Leases 2682 Leasehold Improvements 2690 Intangibles TOTAL PLANT ACCOUNTS Rev 3/02 Page 7 TOTAL Company Basis Balance Beginning Depreciation of Year Rate* (154,003) 5.10% 0 60,968 0.00% 0 609,348 5.10% 2,883,656 3.60% 30,866 4.00% (85,088) 4.40% 155,945 0.00% 0 19,864,298 12.20% 0 0 1,219,949 0.00% 13,994,742 12.20% 0 0 0 0 163,702 0.00% 1,290,316 0.00% 6,372,285 8.90% 1,209,836 5.60% 40,350,542 4.50% 0 0 127,411 0.00% 878,347 3.30% Credits During Year 55,256 37,511 145,386 2,074 3,040 139,851 1,491,636 128,488 83,020 2,671,285 65,887 Balance End 1'-oI (98,747) 0 60,968 0 639,876 3,029,042 32,940 (82,048) 155,945 0 20,004,149 0 0 1,183,660 15,404,410 0 0 0 0 163,702 1,289,767 6,492,409 1,292,856 42,909,498 0 0 127,411 944,234 Retirements and Adjustments (6,983) (36,289) (81,968) (549) (8,364) (112,329) 88,973,120 4,823,434 (246,482) 93,550,072 ANALYSIS OF ENTRIES IN ACCUMULATED DEPRECIATION Account 3100 Analysis of Entries in Accumulated Depreciation 2112 Motor Vehicles 2113 Aircraft 2114 Special Purpose Vehicles 2115 Garage Work Equipment 2116 Other Work Equipment 2121 Buildings 2122 Furniture 2123 Office Equipment 2124 General Purpose Computers 2211 Analog Electronic Switching 2212 Digital Electronic Switching 2215 Electro-Mechanical Switching 2220 Operator Systems 2231 Radio Systems 2232 Circuit Equipment 2311 Station Apparatus 2321 Customer Premises Wiring 2341 Large Private Branch Exchanges 2351 Public Telephone Terminal Equipment 2362 Other Terminal Equipment 2411 Poles 2421 Aerial Cable 2422 Underground Cable 2423 Buried Cable 2424 Submarine Cable 2426 Intrabuilding Network Cable 2431 Aerial Wire 2441 Conduit Systems TOTAL *please list individual depreciation rate for each account. Rev 3/02 Page 8 ANALYSIS OF ENTRIES IN ACCUMULATED DEPRECIATION Account 3100 IDAHO Operations Only Balance Credits Beginning Depreciation During of Year Rate* Year Retirements Balance and End Adjustments of Year 0 Analysis of Entries in Accumulated Depreciation 2112 Motor Vehicles 2113 Aircraft 2114 Special Purpose Vehicles 2115 Garage Work Equipment 2116 Other Work Equipment 2121 Buildings 2122 Furniture 2123 Office Equipment 2124 General Purpose Computers 2211 Analog Electronic Switching 2212 Digital Electronic Switching 2215 Electro-Mechanical Switching 2220 Operator Systems 2231 Radio Systems 2232 Circuit Equipment 2311 Station Apparatus 2321 Customer Premises Wiring 2341 Large Private Branch Exchanges 2351 Public Telephone Terminal Equipment 2362 Other Terminal Equipment 2411 Poles 2421 Aerial Cable 2422 Underground Cable 2423 Buried Cable 2424 Submarine Cable 2426 Intrabuilding Network Cable 2431 Aerial Wire 2441 Conduit Systems * TOTAL COMPANY DOLLARS AND IDAHO OPERATIONS DOLLARS ARE THE S_________ TOTAL *please list individual depreciation rate for each account. Rev 3/02 Page 9 INVESTMENTS Report below the investments in Accounts 1401, 1402 and 1406. Identify each investment as to the account in which included. Minor amounts in Account 1406 may be grouped by classes. Book Cost of Book Cost of Investments Investments Disposed of Held at Description Date Acquired This year 2011 End of Year Nonregulated l/W,CPE & VM Total _Account _1406 Totals NLIVALLS Itemize amounts show in Accounts 1180, 1190 and 1200. For notes receivable list each note separately and include the maturity date and interest rate. Minor amounts in Account 1210 may be combined. Amount at End of Year Notes Accounts Name of Company Receivable Receivable Telephone Accounts Receivable 1,109,089 Total Account 1180 1,109,089 Carrier Access Billing 1,265,511 Various -8,131 Total Account 1190 1,257,380 Totals 2,366,470 (83,131) Rev 3/02 Page 10 • NOTES PAYABLE For Notes Payable, list each note separately and include the maturity date and interest rate. Interest Name of Creditor Date of Note Rate Due Date Face Amount Totals ACCOUNTS PAYABLE Report below all Accounts Payable amounting to more than $100.00 Name of Creditor Amount Accrued CWIP $5,125 Misc Vouchered Items $14,443 Payroll Items $70,797 Taxes & Regulatory Fees $66,588 Internet Expense $6,709 Various -$46,768 Totals $116,894 Rev 3/02 Page 11 LONG - TERM DEBT Accounts 4210, 4240, 4250, 4260, 4270 and 4310 List the required data for each obligation included in these accounts, grouping them by account number and showing totals for each account. If any obligations mature serially or otherwise at various dates, give particulars in a note. Date Date Fact Premium! Discount Class & Series of of Amount Outstanding Year Interest for year of Obligation Issue Maturity Authorized Year-End Total Amortized Rate Amount Intercompany Payables- Citizens Communications Company 0 Rev 3/02 Page 12 CAPITAL STOCK Report below the particulars called for concerning common and preferred stock at end of year, designating separate series of any general class. Show totals separately for common and preferred. For each class of preferred stock, show the dividend rate and whether dividends are cumulative or noncumulative. Show details in a footnote of capital stock sold during the year. Include number of shares, consideration received, premium or discount, and expenses incurred. Number Outstanding per of Shares Par Value Balance Sheet Class & Series of Stock Authorized per Share Shares Amount Common 100 10 0 0 Rev 3/02 Page 13 INCOME & RETAINED EARNINGS STATEMENT Year end 2011 Item Total Company Idaho Only ** Total Operating Income (from page 16) 21991$ Total Operating Expenses (from page 18) 7100 Other Operating Income and Expense 0 7210 Operating Investment Tax Credits-Net 0 7220 Operating Federal Income Taxes 3,247,700 7230 Operating State and Local Income Taxes 774,983 7240 Operating Other Taxes 177,964 7250 Provision for Deferred Operating Income Taxes-Net 857,822 7200 Operating Taxes (Total) 5,058,469 7)4t 1310 LJIVIUeIIU income V 7320 Interest Income 0 7330 Income from Sinking and Other Funds 0 7340 Allowance for Funds Used During Construction (7,789) 7350 Gains/Losses from the Disposition of Certain Property 0 7360 Other Nonoperating Income 678,540 7370 Special Charges 5 7300 Nonoperating Income and Expense 670,756 7410 Nonoperating Investment Tax Credits-Net 0 7420 Nonoperating Federal Income Taxes 0 7430 Nonoperating State and Local Income Taxes 0 7440 Nonoperating Other Taxes 0 7450 Provision for Deferred Nonoperating Income Taxes-Net 0 7400 Nonoperating Taxes 0 7510 Interest on Funded Debt 0 7520 Interest Expense-Capital Leases 0 7530 Amortization of Debt Issuance Expense 0 7540 Other Interest Deductions 879 7500 Interest and Related Items 879 7610 Extraordinary Income Credits 0 7620 Extraordinary Income Charges 0 7630 Current Income Tax Effect of Extraordinary Items-Net 0 7640 Provision for Deferred Income Tax Effect of Extraordinary Items-Net 0 7600 Extraordinary Items 0 7910 Income Effect of Jurisdictional Ratemaking Differences-Net 0 7990 Nonregulated Net Income (3,988,320) AMOUNT TRANSFERRED TO RETAINED EARNINGS 7,532,953 **'Total Company' and 'Idaho Only' are the same Rev 3/02 Page 14 OPERATING REVENUES Year end 2011 Item Total Company Idaho Only Local Network Services Revenues 5001 Basic Area Revenue 5,047,887 ** 5002 Optional Extended Area Revenue 0 5003 Cellular Mobile Revenue 199,074 5004 Other Mobile Services Revenue 0 5010 Public Telephone Revenue 0 5040 Local Private Line Revenue 29,685 5050 Customer Premises Revenue 0 5060 Other Local Exchange Revenue 1,040,737 5069 Other Local Exchange Settlements 0 Network Access Services Revenues 5081 End User Revenue (SLC) 1,489,035 5082 Switched Access Revenue (Interstate) 3,202,885 5083 Special Access Revenue 3,949,364 5084 State Access Revenue (Intrastate) 5,827,116 Long Distance Network Services Revenues 5100 Long Distance Message Revenue - All 16,627 Miscellaneous Revenues 5230 Directory Revenue 94,793 5240 Rent Revenue 62,681 5250 Corporate Operations Revenue 0 5261 Special Billing Arrangements Revenue 0 5262 Customer Operations Revenue 0 5263 Plant Operations Revenue 0 5264 Other Incidental Regulated Revenue 144,727 5269 Other Revenue Settlements 0 5270 Carrier Billing & Collection Revenue 421,244 Uncollectible Revenues 5301 Uncollectible Revenue - Telecommunications (126,130) 5302 Uncollectible Revenue - Other TOTAL OPERATING REVENUES 21,399,725 Please identify the following revenues: NECA USF $643,534.00 what account were they booked? 5082 State USF $25,750.34 . To what account were they booked? 5084 "'Total Company' and 'Idaho Only are the same Rev 3/02 Page 15 OPERATING EXPENSES Year end 2011 Item Total Company Idaho Only Plant Specific Operations Expense 6110 Network Support Expenses 161 ** 6112 Motor Vehicle Expense 161 6113 Aircraft Expense 0 6114 Special Purpose Vehicles Expense 0 6115 Garage Work Equipment Expense 0 6116 Other Work Equipment Expense (0) 6120 General Support Expenses 896,713 6121 Land and Building Expenses 205,435 6122 Furniture and Artworks Expense 5,897 6123 Office Equipment Expense 26,845 6124 General Purpose Computers Expense 658,535 6210 Central Office Switching Expenses 562,814 6211 Analog Electronic Expense 0 6212 Digital Electronic Expense 562,814 6215 Electro-Mechanical Expense 0 6220 Operators System Expense 10,576 6230 Central Office Transmission Expenses 12,153 6231 Radio Systems Expense 0 6232 Circuit Equipment Expense 12,153 6310 Information Origination/Termination Expense 42,960 6311 Station Apparatus Expense 6341 Large Private Branch Exchange Expense 6351 Public Telephone Terminal Equipment Expense 6362 Other Terminal Equipment Expense 42,960 6410 Cable and Wire Facilities Expenses 1,015,669 6411 Pole Expense 64,701 6421 Aerial Cable Expense 29,653 6422 Underground Cable Expense 2,100 6423 Buried Cable Expense 918,299 6424 Submarine Cable Expense 0 6425 Deep Sea Cable Expense 0 6426 Intrabuilding Network Cable Expense 0 6431 Aerial Wire Expense 917 6441 Conduit Systems Expense 0 TOTAL PLANT SPECIFIC OPERATIONS EXPENSE 2,541,046 "'Total Company' and 'Idaho Only' are the same Rev 3/02 Page 16 OPERATING EXPENSES Year end 2011 Total Company Idaho Only Item Plant Nonspecific Operations Expense 6510 Other Property/Plant/Equipment Expenses 6511 Property Held for Future Telecomm. Use Expenses 6512 Provisioning Expense 6530 Network Operations Expense 6531 Power Expense 6532 Network Administration Expense 6533 Testing Expense 6534 Plant Operations Administration Expense 6535 Engineering Expense 6540 Access Expense 6560 Depreciation and Amortization Expenses 6561 Depreciation Expense-Telecom. Plant in Service 6562 Depreciation Expense-Property Held for Future Use 6563 Amortization Expense - Tangible 6564 Amortization Expense - Intangible 6565 Amortization Expense - Other Total Plant Nonspecific Operations Expenses Customer Operations Expense 6610 Marketing 6611 Product Management 6612 Sales 6613 Product Advertising 6620 Services 6621 Call Completion Services 6622 Number Services 6623 Customer Services Total Customer Operations Expense Corporate Operations Expense 6710 Executive and Planning 6711 Executive 6712 Planning 6720 General and Administrative 6721 Accounting and Finance 6722 External Relations 6723 Human Resources 6724 Information Management 6725 Legal 6726 Procurement 6727 Research and Development 6728 Other General and Administrative 6790 Provision for Uncollectible Notes Receivable Total Corporate Operations Expense (52) ** 0 (52) 989,638 113,675 305,326 10,642 461,849 98,145 585,147 4,823,660 4,823,660 0 ce 0 0 6,398,394 539,074 78,823 238,552 221,699 1,008,032 40,452 6,828 960,753 1,547,106 233,316 225,546 7,770 1,405,126 236,977 168,377 105,970 540,676 48,314 18,213 0 286,599 0 1,638,442 TOTAL OPERATING EXPENSES 12,124,988 **'Total Company' and 'Idaho Only' are the same Rev 3/02 Page 17 CENTRAL OFFICE DATA as of December 31, 2011 (unless otherwise indicated) Name of Central Office: Aberdeen Prefix(es): 397 Central Office Switch Type: DMS-lO Nortel Check all that apply: Check one: Check one: Stand Alone X Digital X Electronic x Host Analog Electro-Mechanical Remote Other: Access Line Caracity Design: 1,920 Installed/Equipped: 1,356 Access Lines in Use Customer Lines: 670 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 6 Company Official Lines 12 Company Test Lines 1 Classification of Customer Access beginning of year new connects ** disconnects ** end of year PP.Ifl P?'J(I multi-line 1-party single line single line subtotal residence 1-party multi-party 1 498 - 499 5 454 0 459 R u.s 1rju S S centrex multi-line 1-party single line single line subtotal business 1-party multi-party 12 25 192 - 229 12 24 181 0 217 Total Residence & Business 728 676 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 0 Dial tone from another CO: 1 Customer Calling: Number of customers with at least one feature: Total number of features subscribed to: Directory Listings: Number of Customers With Non-Published or Non-Listed: * * ** 1278 Page 18 Aberdeen CENTRAL OFFICE DATA as of December 31, 2011 (unless otherwise indicated) Name of Central Office: Carey Prefix(es): 823 Central Office Switch Type: DMS -10 Nortel Check all that apply: Check one: Check one: Stand Alone x Digital X Electronic X Host Analog Electro-Mechanical Remote Other: Access Line Capacity Access Lines in Use Design: 640 Customer Lines: 245 (Include Centrex, PAL, Semi-Pub) Installed/Equipped: 486 Public Telephone Lines 2 Company Official Lines 18 Company Test Lines 2 Classification of Customer Access RESID ENCE beginning of year new connects ** disconnects * * end of year Total Residence & Business 252 247 multi-line 1-party single line single line subtotal residence 1-party multi-party 1 185 0 184 0 184 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 0 Dial tone from another CO: 1 Customer Calling: 0 Number of customers with at least one feature: * * Total number of features subscribed to: 397 RI SI N F 55 centrex multi-line 1-party single line single line subtotal business 1-party multi-party - 1 65 - 66 0 1 62 0 63 Directory Listings: Number of Customers With Non-Published or Non-Listed: * * Page 18 Carey CENTRAL OFFICE DATA as of December 31, 2011 (unless otherwise indicated) Name of Central Office: Cascade Prefix(es): 382 Central Office Switch Type: DMS-10 Nortel Check all that apply: Check one: Check one: Stand Alone x Digital x Electronic X Host Analog Electro-Mechanical Remote Other: Access Line Caacitv Design: 2,432 Installed/Equipped: 2,284 Access Lines in Use Customer Lines: 1,193 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 13 Company Official Lines 22 Company Test Lines 2 Classification of Customer Access beginning of year new connects ** disconnects ** end of year pr=qln FNC.P multi-line 1-party single line single line subtotal residence 1-party multi-party 920 - 920 897 0 897 rusit.jrss centrex multi-line 1-party single line single line subtotal business 1-party multi-party 25 17 276 - 318 24 17 268 0 309 Total Residence & Business 1,238 1,206 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 0 Dial tone from another CO: 1 Customer Calling: 0 Number of customers with at least one feature: ** Total number of features subscribed to: 1979 Page 18 Cascade Directory Listings: Number of Customers With Non-Published or Non-Listed: ** CENTRAL OFFICE DATA as of December 31, 2011 (unless otherwise indicated) Name of Central Office: Donnelly Prefix(es): 325 Central Office Switch Type: DMS-1O Nortel Check all that apply: Check one: Check one: Stand Alone x Digital X Electronic X Host Analog Electro-Mechanical Remote Other: Access Lines in Use Customer Lines: 711 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 5 Company Official Lines 19 Company Test Lines beginning of year new connects * * disconnects ** end of year Access Line Capacity Design: 2,176 Installed/Equipped: 1,492 Classification of Customer Access RFSIfl INCI Total Residence & Business 770 716 multi-line 1-party single line single line subtotal residence 1-party multi-party o 614 - 614 o 589 0 589 P11 SI N P S S centrex multi-line 1-party single line single line subtotal business 1-party multi-party 26 4 126 - 156 26 2 99 0 127 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 0 Dial tone from another CO: 2 Customer Calling: 0 Number of customers with at least one feature: * * Total number of features subscribed to: 1128 Directory Listings: Number of Customers With Non-Published or Non-Listed: ** Page 18 Donnelly CENTRAL OFFICE DATA as of December 31, 2011 (unless otherwise indicated) Name of Central Office: Elk City Prefix(es): 842 Central Office Switch Type: DMS -10 Nortel Check all that apply: Check one: Check one: Stand Alone x Digital x Electronic x Host Analog Electro-Mechanical Remote Other: Access Line Caracity Design: 640 Installed/Equipped: 489 Access Lines in Use Customer Lines: 362 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 5 Company Official Lines 16 Company Test Lines - Classification of Customer Access beginning of year new connects ** disconnects ** end of year RESID ENCE multi-line 1-party single line single line subtotal residence 1-party multi-party 0 290 - 290 0 301 0 301 piisIFJss centrex multi-line 1-party single line single line subtotal business 1-party multi-party - 13 52 - 65 0 13 53 0 66 Total Residence & Business 355 367 ** Data Not Available at this time Foreign Exchange: Directory Listings: Dial Tone from this CO: 0 - Number of Customers With Non-Published or Non-Listed: 27 Dial tone from another CO: 2 Customer Calling: 0 Number of customers with at least one feature: ** Total number of features subscribed to 67 Page 18 Elk City CENTRAL OFFICE DATA as of December 31, 2011 (unless otherwise indicated) Name of Central Office: Fairfield Prefix(es): 764 Central Office Switch Check all that apply: Check one: Stand Alone X Digital Host Analog Remote Type: DMS-10 Nortel Check one: X Electronic X Electro-Mechanical Other: Access Line Caoacity Design: 768 Installed/Equipped: 717 Access Lines in Use Customer Lines: 420 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 9 Company Official Lines 12 Company Test Lines - Classification of Customer Access beginning of year new connects ** disconnects ** end of year RFUfl FN(F multi-line 1-party single line single line subtotal residence 1-party multi-party o 312 - 312 o 298 0 298 R I R IN F centrex multi-line 1-party single line single line subtotal business 1-party multi-party 51 3 97 - 151 26 3 102 0 131 Total Residence & Business 463 429 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 1 Dial tone from another CO: 1 Customer Calling: 0 Number of customers with at least one feature: * * Total number of features subscribed to: 597 Page 18 Fairfield Directory Listings: Number of Customers With Non-Published or Non-Listed: * * CENTRAL OFFICE DATA as of December 31, 2011 (unless otherwise indicated) Name of Central Office: Garden Valley Prefix(es): 462 Central Office Switch Type: RSLE Check all that apply: Check one: Check one: Stand Alone Digital X Electronic Host Analog Electro-Mechanical Remote X Other: Access Line Cagacity Design: 1,024 Installed/Equipped: 887 x Access Lines in Use Customer Lines: 1,297 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 6 Company Official Lines 12 Company Test Lines - Classification of Customer Access beginning of year new connects ** disconnects ** end of year n P M (• multi-line 1-party single line single line subtotal residence 1-party multi-party o 1,166 - 1,166 o 1 1 099 0 1,099 R I IS IN FRR centrex multi-line 1-party single line single line subtotal business 1-party multi-party 1 9 192 - 202 1 6 197 0 204 Total Residence & Business 1,368 1,303 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 1 Dial tone from another CO: 2 Customer Calling: 0 Number of customers with at least one feature: * * Total number of features subscribed to: 1432 Page 18 Garden Valley Directory Listings: Number of Customers With Non-Published or Non-Listed: * * CENTRAL OFFICE DATA as of December 31, 2011 (unless otherwise indicated) Name of Central Office: Homedale Prefix(es): 337 Central Office Switch Check all that apply: Check one: Stand Alone X Digital Host Analog Remote Access Line CaDacity Design: 3,840 Installed/Equipped: 2,555 Type: DMS-10 Check one: X Electronic X Electro-Mechanical Other: Nortel Access Lines in Use Customer Lines: 1,382 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 13 Company Official Lines 53 Company Test Lines Classification of Customer Access beginning of year new connects ** disconnects ** end of year i n P r.j r i multi-line 1-party single line single line subtotal residence 1-party multi-party o 1.121 - 1,121 o 1,052 0 1,052 P11 SIN F S S centrex multi-line 1-party single line single line subtotal business 1-party multi-party 14 53 286 - 353 14 48 281 0 343 Total Residence & Business 1,474 1,395 ** Data Not Available at this time Foreign Exchange: Directory Listings: Dial Tone from this CO: 3 Number of Customers With Non-Published or Non-Listed: ** Dial tone from another CO: 3 Customer Calling: 0 Number of customers with at least one feature: * * Total number of features subscribed to: 2979 Page 18 Homedale CENTRAL OFFICE DATA as of December 31, 2011 (unless otherwise indicated) Name of Central Office: Horseshoe Bend Prefix(es): 793 Central Office Switch Type: DMS-l0 Nortel Check all that apply: Check one: Check one: Stand Alone X Digital X Electronic x Host Analog Electro-Mechanical Remote Other: Access Line CaDacitv Design: 1 ,280 Installed/Equipped: 805 Access Lines in Use Customer Lines: 447 (Include Centrèx, PAL, Semi-Pub) Public Telephone Lines 3 Company Official Lines 22 Company Test Lines 1 Classification of Customer Access beginning of year new connects ** disconnects * * end of year PFSIfl FI'JC'1 multi-line 1-party single line single line subtotal residence 1-party multi-party o 375 - 375 o 344 0 344 P ItS IN FR R centrex multi-line 1-party single line single line subtotal business 1-party multi-party 6 0 104 - 110 6 0 100 0 106 Total Residence & Business 485 450 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 2 Dial tone from another CO: 2 Customer Calling: 0 Number of customers with at least one feature: * * Total number of features subscribed to: 876 Page 18 Horseshoe Bend Directory Listings: Number of Customers With Non-Published or Non-Listed: ** CENTRAL OFFICE DATA as of December 31 2011 (unless otherwise indicated) Name of Central Office: Marsing Prefix(es): 896 Central Office Switch Type: Rsle Nortel Check all that apply: Check one: Check one: Stand Alone Digital X Electronic X Host Analog Electro-Mechanical Remote X Other: Access Line Capacity Design: 2,176 Installed/Equipped: 1 ,211 Access Lines in Use Customer Lines: 788 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 6 Company Official Lines 7 Company Test Lines - Classification of Customer Access beginning of year new connects ** disconnects ** end of year RESID EN(E multi-line 1-party single line single line subtotal residence 1-party multi-party o 659 - 659 o 608 0 608 P I I I N 1 centrex multi-line 1-party single line single line subtotal business 1-party multi-party 8 19 164 - 191 8 19 159 0 186 Total Residence & Business 850 794 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 1 Dial tone from another CO: 1 Customer Calling: 0 Number of customers with at least one feature: * * Total number of features subscribed to: 1738 Directory Listings: Number of Customers With Non-Published or Non-Listed: * * Page 18 Marsing CENTRAL OFFICE DATA as of December 31, 2011 (unless otherwise indicated) Name of Central Office: McCall Prefix(es): 634 ,630 Central Office Switch Type: DMS-10 Nortel Check all that apply: Check one: Check one: Stand Alone Digital X Electronic X Host X Analog Electro-Mechanical Remote Other: Access Line Capacity Design: 7,296 Installed/Equipped: 6,029 Access Lines in Use Customer Lines: 3,779 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 21 Company Official Lines 72 Company Test Lines Classification of Customer Access beginning of year new connects ** disconnects ** end of year FNCF multi-line 1-party single line single line subtotal residence 1-party multi-party o 2,643 - 2,643 o 2,508 0 2,508 R II SIN F S S centrex multi-line 1-party single line single line subtotal business 1-party multi-party 165 74 1,136 - 1 1 375 159 69 1,064 0 1,292 Total Residence & Business 4,018 3,800] ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 11 Dial tone from another CO: 8 Customer Calling: 0 Number of customers with at least one feature: * * Total number of features subscribed to: 5074 Page 18 McCall Directory Listings: Number of Customers With Non-Published or Non-Listed: * * R I 1A I N FAR centrex multi-line 1-party single line single line subtotal business 1-party multi-party 4 13 140 - 157 4 11 135 0 150 Total Residence & Business 772 751 Classification of Customer Access RFIfl FN(F multi-line 1-party single line single line subtotal residence 1-party multi-party o 615 - 615 o 601 0 601 beginning of year new connects ** disconnects ** end of year CENTRAL OFFICE DATA as of December 31, 2011 (unless otherwise indicated) Name of Central Office: New Meadows Prefix(es): 347 Central Office Switch Type: RSLE Nortel Check all that apply: Check one: Check one: Stand Alone Digital X Electronic X Host Analog Electro-Mechanical Remote X Other: Access Line Capacity Access Lines in Use Design: 1,024 Customer Lines: 749 (Include Centrex, PAL, Semi-Pub) Installed/Equipped: 951 Public Telephone Lines 2 Company Official Lines 7 Company Test Lines ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 1 Dial tone from another CO: 2 Customer Calling: Number of customers with at least one feature: * * Total number of features subscribed to: 1202 Page 18 New Meadows Directory Listings: Number of Customers With Non-Published or Non-Listed: * * CENTRAL OFFICE DATA as of December 31, 2011 (unless otherwise indicated) Name of Central Office: Parma Prefix(es): 722 Central Office Switch Type: DMS-10 Nortel Check all that apply: Check one: Check one: Stand Alone X Digital X Electronic X Host Analog Electro-Mechanical Remote Other: Access Line Capacity Design: 2,624 Installed/Equipped: 2,560 Classification of Customer Access p1s1n pjp multi-line 1-party single line single line subtotal residence 1-party multi-party 1 1,127 - 1,128 0 1 1 055 0 1,055 Access Lines in Use Customer Lines: 1,346 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 7 Company Official Lines 23 Company Test Lines 1 RtISI?JPSs centrex multi-line 1-party single line single line subtotal business 1-party multi-party 10 38 253 - 301 10 35 253 0 298 beginning of year new connects ** disconnects ** end of year Total Residence & Business 1,429 1,353 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 3 Dial tone from another CO: 2 Customer Calling: Number of customers with at least one feature: * * Total number of features subscribed to: 2616 Page 18 Parma Directory Listings: Number of Customers With Non-Published or Non-Listed: * * CENTRAL OFFICE DATA as of December 31, 2011 (unless otherwise indicated) Name of Central Office: Riggins Prefix(es): 628 Central Office Switch Type:DMS-10 Nortel Check all that apply: Check one: Check one: Stand Alone X Digital X Electronic X Host Analog Electro-Mechanical Remote Other: Access Line Caacitv Design: 1,280 Installed/Equipped: 1,108 Access Lines in Use Customer Lines: 942 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 13 Company Official Lines 15 Company Test Lines - Classification of Customer Access beginning of year new connects ** disconnects ** end of year FIThi: multi-line 1-party single line single line subtotal residence 1-party multi-party o 749 - 749 o 753 0 753 P11 R N V centrex multi-line 1-party single line single line subtotal business 1-party multi-party 1 12 189 - 202 1 12 189 0 202 Total Residence & Business 951 955 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 1 Dial tone from another CO: 3 Customer Calling: Number of customers with at least one feature: ** Directory Listings: Number of Customers With Non-Published or Non-Listed: ** Total number of features subscribed to: 870 Page 18 Riggins CENTRAL OFFICE DATA as of December 31, 2011 (unless otherwise indicated) Name of Central Office: Springfield Prefix(es): 328 Central Office Switch Check all that apply: Check one: Stand Alone Digital Host Analog Remote X Type: RCLM Nortel Check one: X Electronic X Electro-Mechanical Other: Access Line Capacity Design: 640 Installed/Equipped: 292 Access Lines in Use Customer Lines: 113 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines Company Official Lines 4 Company Test Lines - Classification of Customer Access beginning of year new connects ** disconnects ** end of year RF.'Ifl FN(F multi-line 1-party single line single line subtotal residence 1-party multi-party o 116 - 116 o 102 0 102 RIII - - centrex multi-line 1-party single line single line subtotal business I -party multi-party 4 - 8 - 12 4 0 8 0 12 Total Residence & Business 128 11 4 1 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 1 Dial tone from another CO: 1 Customer Calling: Number of customers with at least one feature: * * Total number of features subscribed to: 340 Page 18 Springfield Directory Listings: Number of Customers With Non-Published or Non-Listed: ** CENTRAL OFFICE DATA as of December 31, 2011 (unless otherwise indicated) Name of Central Office: Sweet Prefix(es): 512 Central Office Switch Type: RSLE Nortel Check all that apply: Check one: Check one: Stand Alone Digital X Electronic X Host Analog Electro-Mechanical Remote X Other: Access Line Capacity Design: 512 Installed/Equipped: 498 Access Lines in Use Customer Lines: 306 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 3 Company Official Lines 9 Company Test Lines 1 Classification of Customer Access beginning of year new connects ** disconnects ** end of year PFsIn FNC.F multi-line 1-party single line single line subtotal residence 1-party multi-party o 311 - 311 o 280 0 280 P11 R I N F S S centrex multi-line 1-party single line single line subtotal business 1-party multi-party - - 30 - 30 0 0 29 0 29 Total Residence & Business 341 o9 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 1 Dial tone from another CO: 2 Customer Calling: Number of customers with at least one feature: ** Total number of features subscribed to: 521 Page 18 Sweet Directory Listings: Number of Customers With Non-Published or Non-Listed: ** CENTRAL OFFICE DATA as of December 31, 2011 (unless otherwise indicated) Name of Central Office: White Bird Prefix(es): 839 Central Office Switch Type: RSLE Nortel Check all that apply: Check one: Check one: Stand Alone Digital X Electronic X Host Analog Electro-Mechanical Remote X Other: Access Line CaDacity Design: 512 Installed/Equipped: 447 Access Lines in Use Customer Lines: 421 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 6 Company Official Lines 10 Company Test Lines - Classification of Customer Access beginning of year new connects * * disconnects ** end of year M( multi-line 1 -party single line single line subtotal residence 1-party multi-party o 359 - 359 o 369 0 369 R Ii R I F'i F S S centrex multi-line 1-party single line single line subtotal business 1-party multi-party - 13 45 - 58 0 12 46 0 58 Total Residence & Business 417 427 ** Data Not Available at this time Foreign Exchange: Directory Listings: Dial Tone from this CO: 2 Number of Customers With Non-Published or Non-Listed: ** Dial tone from another CO: 1 Customer Calling: Number of customers with at least one feature: * * Total number of features subscribed to: 463 Page 18 White Bird CENTRAL OFFICE DATA as of December 31 2011 (unless otherwise indicated) Name of Central Office: Wilder Prefix(es): 482 Central Office Switch Type: RSLE Norte] Check all that apply: Check one: Check one: Stand Alone Digital X Electronic X Host Analog Electro-Mechanical Remote X Other: Access Line Calacitv Design: 1,536 Installed/Equipped: 1,821 Access Lines in Use Customer Lines: 668 (Include Centrex, PAL, Semi-Pub) Public Telephone Lines 3 Company Official Lines 7 Company Test Lines - Classification of Customer Access beginning of year new connects ** disconnects ** end of year PFSIfl FN(F multi-line 1-party single line single line subtotal residence 1-party multi-party o 595 0 595 o 528 0 528 Rh I R IN F S S centrex multi-line 1-party single line single line subtotal business 1-party multi-party - 10 141 - 151 0 10 133 0 143 Total Residence & Business 746 671 ** Data Not Available at this time Foreign Exchange: Dial Tone from this CO: 1 Dial tone from another CO: 4 Customer Calling: Number of customers with at least one feature: * * Total number of features subscribed to: 1478 Page 18 Wilder Directory Listings: Number of Customers With Non-Published or Non-Listed: * * NUMBER OF CALLS COMPLETED BY CUSTOMERS DURING 2011 Average # Local Calls Toll Calls Originated (Total of all Carriers) of Customer Number Avg.! Avg.! Local Exchange Lines in Use (1000s) Line Intrastate Interstate Total Line lTotaI Company 4,776,304 5,515,519 10,291,823 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Rev 3!02 Page 19 ANNUAL REPORT FOR SMALL TELEPHONE COMPANIES YEAR ENDED DECEMBER 31, _2011_. CUSTOMER RELATIONS RULES COMPLIANCE Rule IDAPA 31.21.01.603 Rule IDAPA 31.41.01.105 Please provide copies of: Summary of Customer Relations Rules for Telephone Corporations Idaho Telephone Solicitation Act Notification Method of Notification: Mailed separately to customers Yes Included in directory Yes—X— No_____ Date of notification August 2011 through November 2011 (4 directories) Alternate method of notification N/A Rule IDAPA 31.41.01.403.02 Record of Complaints: Number received by Company 25 Category of complaints (if known): Deposit Disputes 0 Charges on Bill 14 Denial/Termination I Quality or Availability of Service 6 Carrier Selection/Assignment 0 Miscellaneous 4 Rev 4/08 Page 20 CERTIFICATE State of Idaho ) ) ss County of ) WE, the undersigned Jessica Matushek, Senior Manager and Eve Gashi, Regulatory Analyst of the—Citizens Telecommunications Company of Idaho utility, on our oath do severally say that the foregoing return has been prepared under our direction, from the original books, papers, and records of said utility; that we have carefully examined same, and declare the same to be a correct statement of the business affairs of said utility for the period covered by the return in respect to each and every matter and thing therein set forth, to the best of our knowledge, information and belief. Officer) -7'((jfficjKI in of Accounts) Subscribed and Sworn to Before Me this day of -4A'9/ , (Year) ,t4'otary Public NOTARIAL SEAL NANCY L MORRIS Notary Public DALLAS TWR, LUZERNE COUNTY My Commission expires /74 -i ,25 , (Year) 2'/ " . My CommissIon Expires May 28, 2014 Rev 3/02 gdk/excel/jnelson/anulrpts/telannualrpt Page 21