HomeMy WebLinkAbout2011Annual Report.pdfRECEIVED
2012 2UI2APR 19 AM 9:31
ANNUAL
REPORDLsON
[I1
NAME
JESSICA MATUSHEK
CITIZENS TELECOMMUNICATIONS
COMPANY OF IDAHO DBA
FRONTIER OF IDAHO
100CTEDR -
DALLAS PA 18612
TO THE
UTILITIES COMMISSION
FOR THE
YEAR ENDED 2011
ANNUAL REPORT OF SMALL TELEPHONE COMPANIES TO
THE IDAHO PUBLIC UTILITIES COMMISSION
FOR THE YEAR ENDING DECEMBER 31, 2011
COMPANY INFORMATION
Exact name of utility: Citizens Telecommunications Company of Idaho
Address of principal office: 201 Lenora Street, McCall, ID 83638
Telephone Number (Area Code-208) 634-6100
Cities or towns served: See attached listing
Name and title of officer having custody of the general corporate books of account:
Robert Larson, Vice President and Chief Accounting Officer
Address of office where corporate books are kept and phone number:
3 High Ridge Park, Stamford, CT 06905
Organized under the laws of the State of: Delaware
Date of organization: June 7, 1993
Form of organization (proprietorship, association, corporation): Corporation
If a Subchapter S Corporation, please specify:
Name and address of controlling company, if any: Citizens Communication Company
3 High Ridge Park, Stamford, CT 06905
Names of affiliated companies. Give address and description of business:
OFFICERS & DIRECTORS
Report below the title, name and office address of each general officer of the utility at the end of the
year. If there were any changes during the year, show the name, title, and address of the previous
officer and the date of change.
Title Name Address
Chairman Mary Agnes Wilderotter 3 High Ridge Park, Stamford CT 06905
President, Chief Operating Officer Daniel J. McCarthy 3 High Ridge Park, Stamford CT 06905
Vice President & Chief Financial Officer Donald R. Shassian 3 High Ridge Park, Stamford CT 06905
Vice President & Chief Legal Officer Kathleen Q. Abernathy 3 High Ridge Park, Stamford CT 06905
Vice President & Controlloer Susana D'Emic 3 High Ridge Park, Stamford CT 06905
Vice President, Tax Alan Kelsey 3 High Ridge Park, Stamford CT 06905
Vice President, Engineering Michael Golob 3 High Ridge Park, Stamford CT 06905
Vice President & Treasurer David R. Whitehouse 3 High Ridge Park, Stamford CT 06905
V P, Deputy General Counsel & Secretary Nancy S.Rights 3 High Ridge Park, Stamford CT 06905
Vice President, Regulatory Kenneth Mason 180 S. Clinton Avenue, Rochester, NY 14646
Assistant Secretary Gregg C. Sayre 180 S. Clinton Avenue, Rochester, NY 14646
Assistant Secretary David G. Schwartz 180 S. Clinton Avenue, Rochester, NY 14646
Rev 3/02 Page 1
ANNUAL REPORT OF SMALL TELEPHONE COMPANIES TO
THE IDAHO PUBLIC UTILITIES COMMISSION
FOR THE YEAR ENDING DECEMBER 31, 2011
Cities or towns served:
Aberdeen Marsing
Carey McCall
Cascasde New Meadows
Donnelly Parma
Elk City Riggins
Fairfield Springfield
Garden Valley Sweet
Homedale White Bird
Horseshoe Bend Wilder
DIRECTORS
List the name of each person who was a member of the Board of Directors at any given time during the
year: (Fees related to meetings only.)
Term Expired
or Current Term Meetings Attended Fees Paid
Name Will Expire This year During Year /
and Address
Mary Agnes Wilderotter N/A None N/A
3 High Ridge Park, Stamford CT 06905
Donald R. Shassian N/A None N/A
3 High Ridge Park, Stamford CT 06905
Daniel J. McCarthy N/A None N/A
3 High Ridge Park, Stamford CT 06905
Name of Chairman of the Board: Mary A. Wilderotter
Name of Secretary (or Clerk) of Board: Gregg C. Sayre
Number of Meetings of the Board during the year: None
* Director serves until a successor is elected.
MANAGERS
List the name of each person who performed management duties for the Company during the year, and
the total wages and bonuses paid to those persons: (Do not include Director fees in these amounts.)
Name Title Wages and Bonuses Paid
Michael Towne
John Richard Jayo
Bill Thompson
Martin Erkela
Tom Mum
Richard Garcia
Renee Willer
VP, General Manager
Manager, Operations
General Manager
General Manager
General Manager
Director, Engineering
Manager, Regulatory & External Affairs
** Information is Confidential
Rev 3/02 Page 2
NOTES TO THE FINANCIAL STATEMENTS
Please provide important information such as changes in accounting or depreciation practices,
extensions or additions to the system; disposal of any substantial portion of the property of the utility;
reorganization, mergers, or consolidations with other companies; leases executed; other contracts
or agreements entered into; changes made in articles of incorporation or amendments; the
occurrence of contingency losses or gains.
None
Rev 3/02 Page 3
BALANCE SHEET
Assets and Other Debits
Balance Balance
Beginning at End
Title of Account of Year of Year 2011
Current Assets
1120 Cash and Equivalents
1130 Cash (10,039)
1140 Special Cash Deposits
1150 Working Cash Advances 250 250
1160 Temporary Investments
1180 Telecommunications Accts Receivable 1 ,052,820 j109 089
1181 Accts. Rec. Allow. -Telecommunications (135,462) (90,517)
1190 Other Accounts Receivable 1 ,789,220 1257380
1191 Accounts Receivable Allow. - Other (210,077) (765,702)
1200 Notes Receivable
1201 Notes Receivable Allowance
1210 Interest & Dividends Receivable
1220 Material and Supplies 6,171
1280 Prepayments
1290 Prepaid Rents
1300 Prepaid Taxes
1310 Prepaid Insurance
1320 Prepaid Directory Expenses
1330 Other Prepayments
1350 Other Current Assets
Noncurrent Assets
1401 Investment in Affiliated Companies 65,912,175
1402 Investment in Nonaffiliated Companies _______
1406 Nonregulated Investments (82,906)
1407 Unamortized Debt Issuance Expense
1408 Sinking Funds
1410 Other Noncurrent Assets
1438 Deferred Maintenance & Retirements
1439 Deferred Charges
1500 Other Jurisdiction Assets - Net
Property, Plant and Equipment
2001 Telecommunications Plants in Service 108,471,675
2002 Prop. Held for Future Telecom. Use
2003 Telecom. Plant under Constr. - Short Term 533,579
2004 Telecom. Plant under Constr. - Long Term
2005 Telecom. Plant Adjustment 28,077,508
2006 Nonoperating Plant
2007 Goodwill
Depreciation and Amortization Accounts
3100 Accumulated Depreciated 88,973,121
3200 Accum. Depre. - Held for Future Use
3300 Accumulated Depreciation - Nonoperating & RWIP 0
3400 Accumulated Amortization - Tangible
3410 Accum. Amort. - Capitalized Leases
3420 Accum. Amort. - Leasehold Improvements
3500 Accumulated Amortization - Intangible
3600 Accumulated Amortization - Other 21,056,679
2,423
77,159,897
(83,131)
397,849
28,077,508
93,550,072
4g:
21,735,219
Increase
or
(Decrease)
0
10,039
0
0
0
56,269
44,945
(531,840)
(555,625)
0
0
0
(3,748)
0
0
0
0
0
0
0
11,247,722
0
(225)
0
0
0
0
0
0
1,526,635
(135,730)
0
0
0
0
4,576,951
0
483
0
0
0
0
678,540
TOTAL ASSETS 95,375,114 101,777,582 6,402,469
Rev 3/02 Page 4
BALANCE SHEET
Liabilities & Stockholders' Equity
Balance Balance
Beginning at End
Title of Account of Year of Year 2011
Current Liabilities
4010 Accounts Payable 146,695 116,894
4020 Notes Payable
4030 Advance Billings and Payments 613,442 647,905
4040 Customer Deposits 19,897 14,607
4050 Current Maturities - Long -Term Debt
4060 Current Maturities - Capital leases
4070 Income Taxes - Accrued
4080 Other Taxes - Accrued 1,556 (16,876)
4100 Net Current Defer. Oper. Income Taxes
4110 Net Current Defer. Nonoper. Income Taxes
4120 Other Accrued Liabilities 7,024 62,029
4130 Other Current Liabilities 7 6,841
Long-Term Debt
4210 Funded Debt
4220 Premium on Long-Term Debt
4230 Discount on Long-Term Debt
4240 Reacquired Debt
4250 Obligations Under Capital Leases
4260 Advances from Affiliated Companies
4270 Other Long-Term Debt
Other Liabilities & Deferred Credits
4310 Other Long-Term Liabilities
4320 Unamort. Oper. Invest. Tax Credits - Net
4330 Unamort. Nonoper. Invest. Tax Credits - Net
4340 Net Noncurrent Defer. Oper. Income Taxes 12,948,031 13,932,811
4350 Net Noncur. Defer. Nonoper. Income Taxes
4360 Other Deferred Credits 2,395,135 237,090
4370 Other Juris. Liab. & Def. Credits - Net
Stockholders' Equity
4510 Capital Stock 1,000 1,000
4520 Additional Paid-In Capital
4530 Treasury Stock
4540 Other Capital
4550 Retained Earnings 79,242,327 86,775,280
Increase
or
(Decrease)
(29,801)
0
34,463
(5,290)
0
0
0
(18,432)
0
0
55,005
6,834
0
0
0
0
0
0
0
0
0
0
984,780
0
(2,158,045)
0
0
0
0
0
7,532,953
TOTAL LIAB. & OTHER CREDITS 95,375,114 101,777,582 6,402,468
Rev 3/02 Page 5
ANALYSIS OF TELECOMMUNICATIONS PLANT IN SERVICE
TOTAL Company Basis
Balance Plant
Beginning Additions Retired
of Year During year or Sold
Transfers
and
Adjustments
Balance
End
2011
Analysis of Telecommunications Plant in Service
2111 Land
2112 Motor Vehicles
2113 Aircraft
2114 Special Purpose Vehicles
2115 Garage Work Equipment
2116 Other Work Equipment
2121 Buildings
2122 Furniture
2123 Office Equipment
2124 General Purpose Computers
2211 Analog Electronic Switching
2212 Digital Electronic Switching
2215 Electra-Mechanical Switching
2220 Operator Systems
2231 Radio Systems
2232 Circuit Equipment
2311 Station Apparatus
2321 Customer Premises Wiring
2341 Large Private Branch Exchanges
2351 Public Telephone Terminal Equipment
2362 Other Terminal Equipment
2411 Poles
2421 Aerial Cable
2422 Underground Cable
2423 Buried Cable
2424 Submarine Cable
2426 Intrabuilding Network Cable
2431 Aerial Wire
2441 Conduit Systems
2681 Capital Leases
2682 Leasehold Improvements
2690 Intangibles
TOTAL PLANT ACCOUNTS
47,709
1,037,619 84,621
0
58,560
0
729,429 11,138
4,038,489
51,861
80,911
147,923
0
16,438,848 0
0
0
727,865 20,906
15,759,300 892,643
0
0
0
0
162,175
897,461 4,780
5,630,898 29,470
1,482,501
59,098,375 739,964
0
0
85,165
1,996,586
0
0
0
108,471,675 1,783,522
6,983
0
36,289
81,968 (10,879)
47,709
1,122,240
0
58,560
0
733,584
4,038,489
51,861
80,911
147,923
0
16,438,848
0
0
712,482
16,559,096
440
7,999
112,329
U
0
0
162,175
901,801
5,652,369
1,482,501
59,726,010
(1
ou, IOU
1,996,586
0
0
0
246,008 (10,879) 109,998,310
Rev 3/02 Page 6
ANALYSIS OF TELECOMMUNICATIONS PLANT ACCOUNTS
IDAHO Operations Only
Balance Plant Transfers Balance
Beginning Additions Retired and End
of Year During Year or Sold Adjustments of Year
Analysis of Telecommunications Plant in Service
2111 Land * TOTAL COMPANY DOLLARS AND IDAHO OPERATIONS DOLLARS ARE THE SAME.
2112 Motor Vehicles
2113 Aircraft
2114 Special Purpose Vehicles
2115 Garage Work Equipment
2116 Other Work Equipment
2121 Buildings
2122 Furniture
2123 Office Equipment
2124 General Purpose Computers
2211 Analog Electronic Switching
2212 Digital Electronic Switching
2215 Electro-Mechanical Switching
2220 Operator Systems
2231 Radio Systems
2232 Circuit Equipment
2311 Station Apparatus
2321 Customer Premises Wiring
2341 Large Private Branch Exchanges
2351 Public Telephone Terminal Equipment
2362 Other Terminal Equipment
2411 Poles
2421 Aerial Cable
2422 Underground Cable
2423 Buried Cable
2424 Submarine Cable
2426 Intrabuilding Network Cable
2431 Aerial Wire
2441 Conduit Systems
2681 Capital Leases
2682 Leasehold Improvements
2690 Intangibles
TOTAL PLANT ACCOUNTS
Rev 3/02 Page 7
TOTAL Company Basis
Balance
Beginning Depreciation
of Year Rate*
(154,003) 5.10%
0
60,968 0.00%
0
609,348 5.10%
2,883,656 3.60%
30,866 4.00%
(85,088) 4.40%
155,945 0.00%
0
19,864,298 12.20%
0
0
1,219,949 0.00%
13,994,742 12.20%
0
0
0
0
163,702 0.00%
1,290,316 0.00%
6,372,285 8.90%
1,209,836 5.60%
40,350,542 4.50%
0
0
127,411 0.00%
878,347 3.30%
Credits
During
Year
55,256
37,511
145,386
2,074
3,040
139,851
1,491,636
128,488
83,020
2,671,285
65,887
Balance
End
1'-oI
(98,747)
0
60,968
0
639,876
3,029,042
32,940
(82,048)
155,945
0
20,004,149
0
0
1,183,660
15,404,410
0
0
0
0
163,702
1,289,767
6,492,409
1,292,856
42,909,498
0
0
127,411
944,234
Retirements
and
Adjustments
(6,983)
(36,289)
(81,968)
(549)
(8,364)
(112,329)
88,973,120 4,823,434 (246,482) 93,550,072
ANALYSIS OF ENTRIES IN ACCUMULATED DEPRECIATION
Account 3100
Analysis of Entries in Accumulated Depreciation
2112 Motor Vehicles
2113 Aircraft
2114 Special Purpose Vehicles
2115 Garage Work Equipment
2116 Other Work Equipment
2121 Buildings
2122 Furniture
2123 Office Equipment
2124 General Purpose Computers
2211 Analog Electronic Switching
2212 Digital Electronic Switching
2215 Electro-Mechanical Switching
2220 Operator Systems
2231 Radio Systems
2232 Circuit Equipment
2311 Station Apparatus
2321 Customer Premises Wiring
2341 Large Private Branch Exchanges
2351 Public Telephone Terminal Equipment
2362 Other Terminal Equipment
2411 Poles
2421 Aerial Cable
2422 Underground Cable
2423 Buried Cable
2424 Submarine Cable
2426 Intrabuilding Network Cable
2431 Aerial Wire
2441 Conduit Systems
TOTAL
*please list individual depreciation rate for each account.
Rev 3/02 Page 8
ANALYSIS OF ENTRIES IN ACCUMULATED DEPRECIATION
Account 3100
IDAHO Operations Only
Balance Credits
Beginning Depreciation During
of Year Rate* Year
Retirements Balance
and End
Adjustments of Year
0
Analysis of Entries in Accumulated Depreciation
2112 Motor Vehicles
2113 Aircraft
2114 Special Purpose Vehicles
2115 Garage Work Equipment
2116 Other Work Equipment
2121 Buildings
2122 Furniture
2123 Office Equipment
2124 General Purpose Computers
2211 Analog Electronic Switching
2212 Digital Electronic Switching
2215 Electro-Mechanical Switching
2220 Operator Systems
2231 Radio Systems
2232 Circuit Equipment
2311 Station Apparatus
2321 Customer Premises Wiring
2341 Large Private Branch Exchanges
2351 Public Telephone Terminal Equipment
2362 Other Terminal Equipment
2411 Poles
2421 Aerial Cable
2422 Underground Cable
2423 Buried Cable
2424 Submarine Cable
2426 Intrabuilding Network Cable
2431 Aerial Wire
2441 Conduit Systems
* TOTAL COMPANY DOLLARS AND IDAHO OPERATIONS DOLLARS ARE THE S_________
TOTAL
*please list individual depreciation rate for each account.
Rev 3/02 Page 9
INVESTMENTS
Report below the investments in Accounts 1401, 1402 and 1406. Identify each investment as to the
account in which included. Minor amounts in Account 1406 may be grouped by classes.
Book Cost of Book Cost of
Investments Investments
Disposed of Held at
Description Date Acquired This year 2011 End of Year
Nonregulated l/W,CPE & VM
Total _Account _1406
Totals
NLIVALLS
Itemize amounts show in Accounts 1180, 1190 and 1200. For notes receivable list each note separately and
include the maturity date and interest rate. Minor amounts in Account 1210 may be combined.
Amount at End of Year
Notes Accounts
Name of Company Receivable Receivable
Telephone Accounts Receivable 1,109,089
Total Account 1180 1,109,089
Carrier Access Billing 1,265,511
Various -8,131
Total Account 1190 1,257,380
Totals 2,366,470
(83,131)
Rev 3/02 Page 10
• NOTES PAYABLE
For Notes Payable, list each note separately and include the maturity date and interest rate.
Interest
Name of Creditor Date of Note Rate Due Date Face Amount
Totals
ACCOUNTS PAYABLE
Report below all Accounts Payable amounting to more than $100.00
Name of Creditor Amount
Accrued CWIP $5,125
Misc Vouchered Items $14,443
Payroll Items $70,797
Taxes & Regulatory Fees $66,588
Internet Expense $6,709
Various -$46,768
Totals $116,894
Rev 3/02 Page 11
LONG - TERM DEBT
Accounts 4210, 4240, 4250, 4260, 4270 and 4310
List the required data for each obligation included in these accounts, grouping them by account number and showing totals for each account.
If any obligations mature serially or otherwise at various dates, give particulars in a note.
Date Date Fact Premium! Discount
Class & Series of of Amount Outstanding Year Interest for year
of Obligation Issue Maturity Authorized Year-End Total Amortized Rate Amount
Intercompany Payables-
Citizens Communications
Company 0
Rev 3/02 Page 12
CAPITAL STOCK
Report below the particulars called for concerning common and preferred stock at end of year,
designating separate series of any general class. Show totals separately for common and
preferred.
For each class of preferred stock, show the dividend rate and whether dividends are cumulative or
noncumulative.
Show details in a footnote of capital stock sold during the year. Include number of shares,
consideration received, premium or discount, and expenses incurred.
Number Outstanding per
of Shares Par Value Balance Sheet
Class & Series of Stock Authorized per Share Shares Amount
Common 100 10 0 0
Rev 3/02 Page 13
INCOME & RETAINED EARNINGS STATEMENT
Year end 2011
Item Total Company Idaho Only
**
Total Operating Income (from page 16) 21991$
Total Operating Expenses (from page 18)
7100 Other Operating Income and Expense 0
7210 Operating Investment Tax Credits-Net 0
7220 Operating Federal Income Taxes 3,247,700
7230 Operating State and Local Income Taxes 774,983
7240 Operating Other Taxes 177,964
7250 Provision for Deferred Operating Income Taxes-Net 857,822
7200 Operating Taxes (Total) 5,058,469
7)4t 1310 LJIVIUeIIU income V
7320 Interest Income 0
7330 Income from Sinking and Other Funds 0
7340 Allowance for Funds Used During Construction (7,789)
7350 Gains/Losses from the Disposition of Certain Property 0
7360 Other Nonoperating Income 678,540
7370 Special Charges 5
7300 Nonoperating Income and Expense 670,756
7410 Nonoperating Investment Tax Credits-Net 0
7420 Nonoperating Federal Income Taxes 0
7430 Nonoperating State and Local Income Taxes 0
7440 Nonoperating Other Taxes 0
7450 Provision for Deferred Nonoperating Income Taxes-Net 0
7400 Nonoperating Taxes 0
7510 Interest on Funded Debt 0
7520 Interest Expense-Capital Leases 0
7530 Amortization of Debt Issuance Expense 0
7540 Other Interest Deductions 879
7500 Interest and Related Items 879
7610 Extraordinary Income Credits 0
7620 Extraordinary Income Charges 0
7630 Current Income Tax Effect of Extraordinary Items-Net 0
7640 Provision for Deferred Income Tax Effect of
Extraordinary Items-Net 0
7600 Extraordinary Items 0
7910 Income Effect of Jurisdictional Ratemaking
Differences-Net 0
7990 Nonregulated Net Income (3,988,320)
AMOUNT TRANSFERRED TO RETAINED EARNINGS 7,532,953
**'Total Company' and 'Idaho Only' are the same
Rev 3/02 Page 14
OPERATING REVENUES
Year end 2011
Item Total Company Idaho Only
Local Network Services Revenues
5001 Basic Area Revenue 5,047,887 **
5002 Optional Extended Area Revenue 0
5003 Cellular Mobile Revenue 199,074
5004 Other Mobile Services Revenue 0
5010 Public Telephone Revenue 0
5040 Local Private Line Revenue 29,685
5050 Customer Premises Revenue 0
5060 Other Local Exchange Revenue 1,040,737
5069 Other Local Exchange Settlements 0
Network Access Services Revenues
5081 End User Revenue (SLC) 1,489,035
5082 Switched Access Revenue (Interstate) 3,202,885
5083 Special Access Revenue 3,949,364
5084 State Access Revenue (Intrastate) 5,827,116
Long Distance Network Services Revenues
5100 Long Distance Message Revenue - All 16,627
Miscellaneous Revenues
5230 Directory Revenue 94,793
5240 Rent Revenue 62,681
5250 Corporate Operations Revenue 0
5261 Special Billing Arrangements Revenue 0
5262 Customer Operations Revenue 0
5263 Plant Operations Revenue 0
5264 Other Incidental Regulated Revenue 144,727
5269 Other Revenue Settlements 0
5270 Carrier Billing & Collection Revenue 421,244
Uncollectible Revenues
5301 Uncollectible Revenue - Telecommunications (126,130)
5302 Uncollectible Revenue - Other
TOTAL OPERATING REVENUES 21,399,725
Please identify the following revenues:
NECA USF $643,534.00 what account were they booked? 5082
State USF $25,750.34 . To what account were they booked? 5084
"'Total Company' and 'Idaho Only are the same
Rev 3/02 Page 15
OPERATING EXPENSES
Year end 2011
Item Total Company Idaho Only
Plant Specific Operations Expense
6110 Network Support Expenses 161 **
6112 Motor Vehicle Expense 161
6113 Aircraft Expense 0
6114 Special Purpose Vehicles Expense 0
6115 Garage Work Equipment Expense 0
6116 Other Work Equipment Expense (0)
6120 General Support Expenses 896,713
6121 Land and Building Expenses 205,435
6122 Furniture and Artworks Expense 5,897
6123 Office Equipment Expense 26,845
6124 General Purpose Computers Expense 658,535
6210 Central Office Switching Expenses 562,814
6211 Analog Electronic Expense 0
6212 Digital Electronic Expense 562,814
6215 Electro-Mechanical Expense 0
6220 Operators System Expense 10,576
6230 Central Office Transmission Expenses 12,153
6231 Radio Systems Expense 0
6232 Circuit Equipment Expense 12,153
6310 Information Origination/Termination Expense 42,960
6311 Station Apparatus Expense
6341 Large Private Branch Exchange Expense
6351 Public Telephone Terminal Equipment Expense
6362 Other Terminal Equipment Expense 42,960
6410 Cable and Wire Facilities Expenses 1,015,669
6411 Pole Expense 64,701
6421 Aerial Cable Expense 29,653
6422 Underground Cable Expense 2,100
6423 Buried Cable Expense 918,299
6424 Submarine Cable Expense 0
6425 Deep Sea Cable Expense 0
6426 Intrabuilding Network Cable Expense 0
6431 Aerial Wire Expense 917
6441 Conduit Systems Expense 0
TOTAL PLANT SPECIFIC OPERATIONS EXPENSE 2,541,046
"'Total Company' and 'Idaho Only' are the same
Rev 3/02 Page 16
OPERATING EXPENSES
Year end 2011
Total Company Idaho Only Item
Plant Nonspecific Operations Expense
6510 Other Property/Plant/Equipment Expenses
6511 Property Held for Future Telecomm. Use Expenses
6512 Provisioning Expense
6530 Network Operations Expense
6531 Power Expense
6532 Network Administration Expense
6533 Testing Expense
6534 Plant Operations Administration Expense
6535 Engineering Expense
6540 Access Expense
6560 Depreciation and Amortization Expenses
6561 Depreciation Expense-Telecom. Plant in Service
6562 Depreciation Expense-Property Held for Future Use
6563 Amortization Expense - Tangible
6564 Amortization Expense - Intangible
6565 Amortization Expense - Other
Total Plant Nonspecific Operations Expenses
Customer Operations Expense
6610 Marketing
6611 Product Management
6612 Sales
6613 Product Advertising
6620 Services
6621 Call Completion Services
6622 Number Services
6623 Customer Services
Total Customer Operations Expense
Corporate Operations Expense
6710 Executive and Planning
6711 Executive
6712 Planning
6720 General and Administrative
6721 Accounting and Finance
6722 External Relations
6723 Human Resources
6724 Information Management
6725 Legal
6726 Procurement
6727 Research and Development
6728 Other General and Administrative
6790 Provision for Uncollectible Notes Receivable
Total Corporate Operations Expense
(52) **
0
(52)
989,638
113,675
305,326
10,642
461,849
98,145
585,147
4,823,660
4,823,660
0
ce
0
0
6,398,394
539,074
78,823
238,552
221,699
1,008,032
40,452
6,828
960,753
1,547,106
233,316
225,546
7,770
1,405,126
236,977
168,377
105,970
540,676
48,314
18,213
0
286,599
0
1,638,442
TOTAL OPERATING EXPENSES 12,124,988
**'Total Company' and 'Idaho Only' are the same
Rev 3/02 Page 17
CENTRAL OFFICE DATA
as of December 31, 2011 (unless otherwise indicated)
Name of Central Office: Aberdeen
Prefix(es): 397
Central Office Switch Type: DMS-lO Nortel
Check all that apply: Check one: Check one:
Stand Alone X Digital X Electronic x
Host Analog Electro-Mechanical
Remote Other:
Access Line Caracity
Design: 1,920
Installed/Equipped: 1,356
Access Lines in Use
Customer Lines: 670
(Include Centrex, PAL, Semi-Pub)
Public Telephone Lines 6
Company Official Lines 12
Company Test Lines 1
Classification of Customer Access
beginning of year
new connects **
disconnects **
end of year
PP.Ifl P?'J(I
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
1 498 - 499
5 454 0 459
R u.s 1rju S S
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
12 25 192 - 229
12 24 181 0 217
Total
Residence
& Business
728
676
** Data Not Available at this time
Foreign Exchange:
Dial Tone from this CO: 0
Dial tone from another CO: 1
Customer Calling:
Number of customers with at least one feature:
Total number of features subscribed to:
Directory Listings:
Number of Customers With Non-Published
or Non-Listed: * *
**
1278
Page 18 Aberdeen
CENTRAL OFFICE DATA
as of December 31, 2011 (unless otherwise indicated)
Name of Central Office: Carey
Prefix(es): 823
Central Office Switch Type: DMS -10 Nortel
Check all that apply: Check one: Check one:
Stand Alone x Digital X Electronic X
Host Analog Electro-Mechanical
Remote Other:
Access Line Capacity Access Lines in Use
Design: 640 Customer Lines: 245
(Include Centrex, PAL, Semi-Pub)
Installed/Equipped: 486 Public Telephone Lines 2
Company Official Lines 18
Company Test Lines 2
Classification of Customer Access
RESID ENCE
beginning of year
new connects **
disconnects * *
end of year
Total
Residence
& Business
252
247
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
1 185
0 184 0 184
** Data Not Available at this time
Foreign Exchange:
Dial Tone from this CO: 0
Dial tone from another CO: 1
Customer Calling: 0
Number of customers with at least one feature: * *
Total number of features subscribed to: 397
RI SI N F 55
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
- 1 65 - 66
0 1 62 0 63
Directory Listings:
Number of Customers With Non-Published
or Non-Listed: * *
Page 18 Carey
CENTRAL OFFICE DATA
as of December 31, 2011 (unless otherwise indicated)
Name of Central Office: Cascade
Prefix(es): 382
Central Office Switch Type: DMS-10 Nortel
Check all that apply: Check one: Check one:
Stand Alone x Digital x Electronic X
Host Analog Electro-Mechanical
Remote Other:
Access Line Caacitv
Design: 2,432
Installed/Equipped: 2,284
Access Lines in Use
Customer Lines: 1,193
(Include Centrex, PAL, Semi-Pub)
Public Telephone Lines 13
Company Official Lines 22
Company Test Lines 2
Classification of Customer Access
beginning of year
new connects **
disconnects **
end of year
pr=qln FNC.P
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
920 - 920
897 0 897
rusit.jrss
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
25 17 276 - 318
24 17 268 0 309
Total
Residence
& Business
1,238
1,206
** Data Not Available at this time
Foreign Exchange:
Dial Tone from this CO: 0
Dial tone from another CO: 1
Customer Calling: 0
Number of customers with at least one feature: **
Total number of features subscribed to: 1979
Page 18 Cascade
Directory Listings:
Number of Customers With Non-Published
or Non-Listed: **
CENTRAL OFFICE DATA
as of December 31, 2011 (unless otherwise indicated)
Name of Central Office: Donnelly
Prefix(es): 325
Central Office Switch Type: DMS-1O Nortel
Check all that apply: Check one: Check one:
Stand Alone x Digital X Electronic X
Host Analog Electro-Mechanical
Remote Other:
Access Lines in Use
Customer Lines: 711
(Include Centrex, PAL, Semi-Pub)
Public Telephone Lines 5
Company Official Lines 19
Company Test Lines
beginning of year
new connects * *
disconnects **
end of year
Access Line Capacity
Design: 2,176
Installed/Equipped: 1,492
Classification of Customer Access
RFSIfl INCI Total
Residence
& Business
770
716
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
o 614 - 614
o 589 0 589
P11 SI N P S S
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
26 4 126 - 156
26 2 99 0 127
** Data Not Available at this time
Foreign Exchange:
Dial Tone from this CO: 0
Dial tone from another CO: 2
Customer Calling: 0
Number of customers with at least one feature: * *
Total number of features subscribed to: 1128
Directory Listings:
Number of Customers With Non-Published
or Non-Listed: **
Page 18 Donnelly
CENTRAL OFFICE DATA
as of December 31, 2011 (unless otherwise indicated)
Name of Central Office: Elk City
Prefix(es): 842
Central Office Switch Type: DMS -10 Nortel
Check all that apply: Check one: Check one:
Stand Alone x Digital x Electronic x
Host Analog Electro-Mechanical
Remote Other:
Access Line Caracity
Design: 640
Installed/Equipped: 489
Access Lines in Use
Customer Lines: 362
(Include Centrex, PAL, Semi-Pub)
Public Telephone Lines 5
Company Official Lines 16
Company Test Lines -
Classification of Customer Access
beginning of year
new connects **
disconnects **
end of year
RESID ENCE
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
0 290 - 290
0 301 0 301
piisIFJss
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
- 13 52 - 65
0 13 53 0 66
Total
Residence
& Business
355
367
** Data Not Available at this time
Foreign Exchange: Directory Listings:
Dial Tone from this CO: 0 - Number of Customers With Non-Published
or Non-Listed: 27
Dial tone from another CO: 2
Customer Calling: 0
Number of customers with at least one feature: **
Total number of features subscribed to 67
Page 18 Elk City
CENTRAL OFFICE DATA
as of December 31, 2011 (unless otherwise indicated)
Name of Central Office: Fairfield
Prefix(es): 764
Central Office Switch
Check all that apply: Check one:
Stand Alone X Digital
Host Analog
Remote
Type: DMS-10 Nortel
Check one:
X Electronic X
Electro-Mechanical
Other:
Access Line Caoacity
Design: 768
Installed/Equipped: 717
Access Lines in Use
Customer Lines: 420
(Include Centrex, PAL, Semi-Pub)
Public Telephone Lines 9
Company Official Lines 12
Company Test Lines -
Classification of Customer Access
beginning of year
new connects **
disconnects **
end of year
RFUfl FN(F
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
o 312 - 312
o 298 0 298
R I R IN F
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
51 3 97 - 151
26 3 102 0 131
Total
Residence
& Business
463
429
** Data Not Available at this time
Foreign Exchange:
Dial Tone from this CO: 1
Dial tone from another CO: 1
Customer Calling: 0
Number of customers with at least one feature: * *
Total number of features subscribed to: 597
Page 18 Fairfield
Directory Listings:
Number of Customers With Non-Published
or Non-Listed: * *
CENTRAL OFFICE DATA
as of December 31, 2011 (unless otherwise indicated)
Name of Central Office: Garden Valley
Prefix(es): 462
Central Office Switch Type: RSLE
Check all that apply: Check one: Check one:
Stand Alone Digital X Electronic
Host Analog Electro-Mechanical
Remote X Other:
Access Line Cagacity
Design: 1,024
Installed/Equipped: 887
x
Access Lines in Use
Customer Lines: 1,297
(Include Centrex, PAL, Semi-Pub)
Public Telephone Lines 6
Company Official Lines 12
Company Test Lines -
Classification of Customer Access
beginning of year
new connects **
disconnects **
end of year
n P M (•
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
o 1,166 - 1,166
o 1 1 099 0 1,099
R I IS IN FRR
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
1 9 192 - 202
1 6 197 0 204
Total
Residence
& Business
1,368
1,303
** Data Not Available at this time
Foreign Exchange:
Dial Tone from this CO: 1
Dial tone from another CO: 2
Customer Calling: 0
Number of customers with at least one feature: * *
Total number of features subscribed to: 1432
Page 18 Garden Valley
Directory Listings:
Number of Customers With Non-Published
or Non-Listed: * *
CENTRAL OFFICE DATA
as of December 31, 2011 (unless otherwise indicated)
Name of Central Office: Homedale
Prefix(es): 337
Central Office Switch
Check all that apply: Check one:
Stand Alone X Digital
Host Analog
Remote
Access Line CaDacity
Design: 3,840
Installed/Equipped: 2,555
Type: DMS-10
Check one:
X Electronic X
Electro-Mechanical
Other:
Nortel
Access Lines in Use
Customer Lines: 1,382
(Include Centrex, PAL, Semi-Pub)
Public Telephone Lines 13
Company Official Lines 53
Company Test Lines
Classification of Customer Access
beginning of year
new connects **
disconnects **
end of year
i n P r.j r i
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
o 1.121 - 1,121
o 1,052 0 1,052
P11 SIN F S S
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
14 53 286 - 353
14 48 281 0 343
Total
Residence
& Business
1,474
1,395
** Data Not Available at this time
Foreign Exchange: Directory Listings:
Dial Tone from this CO: 3 Number of Customers With Non-Published
or Non-Listed: **
Dial tone from another CO: 3
Customer Calling: 0
Number of customers with at least one feature: * *
Total number of features subscribed to: 2979
Page 18 Homedale
CENTRAL OFFICE DATA
as of December 31, 2011 (unless otherwise indicated)
Name of Central Office: Horseshoe Bend
Prefix(es): 793
Central Office Switch Type: DMS-l0 Nortel
Check all that apply: Check one: Check one:
Stand Alone X Digital X Electronic x
Host Analog Electro-Mechanical
Remote Other:
Access Line CaDacitv
Design: 1 ,280
Installed/Equipped: 805
Access Lines in Use
Customer Lines: 447
(Include Centrèx, PAL, Semi-Pub)
Public Telephone Lines 3
Company Official Lines 22
Company Test Lines 1
Classification of Customer Access
beginning of year
new connects **
disconnects * *
end of year
PFSIfl FI'JC'1
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
o 375 - 375
o 344 0 344
P ItS IN FR R
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
6 0 104 - 110
6 0 100 0 106
Total
Residence
& Business
485
450
** Data Not Available at this time
Foreign Exchange:
Dial Tone from this CO: 2
Dial tone from another CO: 2
Customer Calling: 0
Number of customers with at least one feature: * *
Total number of features subscribed to: 876
Page 18 Horseshoe Bend
Directory Listings:
Number of Customers With Non-Published
or Non-Listed: **
CENTRAL OFFICE DATA
as of December 31 2011 (unless otherwise indicated)
Name of Central Office: Marsing
Prefix(es): 896
Central Office Switch Type: Rsle Nortel
Check all that apply: Check one: Check one:
Stand Alone Digital X Electronic X
Host Analog Electro-Mechanical
Remote X Other:
Access Line Capacity
Design: 2,176
Installed/Equipped: 1 ,211
Access Lines in Use
Customer Lines: 788
(Include Centrex, PAL, Semi-Pub)
Public Telephone Lines 6
Company Official Lines 7
Company Test Lines -
Classification of Customer Access
beginning of year
new connects **
disconnects **
end of year
RESID EN(E
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
o 659 - 659
o 608 0 608
P I I I N 1
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
8 19 164 - 191
8 19 159 0 186
Total
Residence
& Business
850
794
** Data Not Available at this time
Foreign Exchange:
Dial Tone from this CO: 1
Dial tone from another CO: 1
Customer Calling: 0
Number of customers with at least one feature: * *
Total number of features subscribed to: 1738
Directory Listings:
Number of Customers With Non-Published
or Non-Listed: * *
Page 18 Marsing
CENTRAL OFFICE DATA
as of December 31, 2011 (unless otherwise indicated)
Name of Central Office: McCall
Prefix(es): 634 ,630
Central Office Switch Type: DMS-10 Nortel
Check all that apply: Check one: Check one:
Stand Alone Digital X Electronic X
Host X Analog Electro-Mechanical
Remote Other:
Access Line Capacity
Design: 7,296
Installed/Equipped: 6,029
Access Lines in Use
Customer Lines: 3,779
(Include Centrex, PAL, Semi-Pub)
Public Telephone Lines 21
Company Official Lines 72
Company Test Lines
Classification of Customer Access
beginning of year
new connects **
disconnects **
end of year
FNCF
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
o 2,643 - 2,643
o 2,508 0 2,508
R II SIN F S S
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
165 74 1,136 - 1 1 375
159 69 1,064 0 1,292
Total
Residence
& Business
4,018
3,800]
** Data Not Available at this time
Foreign Exchange:
Dial Tone from this CO: 11
Dial tone from another CO: 8
Customer Calling: 0
Number of customers with at least one feature: * *
Total number of features subscribed to: 5074
Page 18 McCall
Directory Listings:
Number of Customers With Non-Published
or Non-Listed: * *
R I 1A I N FAR
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
4 13 140 - 157
4 11 135 0 150
Total
Residence
& Business
772
751
Classification of Customer Access
RFIfl FN(F
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
o 615 - 615
o 601 0 601
beginning of year
new connects **
disconnects **
end of year
CENTRAL OFFICE DATA
as of December 31, 2011 (unless otherwise indicated)
Name of Central Office: New Meadows
Prefix(es): 347
Central Office Switch Type: RSLE Nortel
Check all that apply: Check one: Check one:
Stand Alone Digital X Electronic X
Host Analog Electro-Mechanical
Remote X Other:
Access Line Capacity Access Lines in Use
Design: 1,024 Customer Lines: 749
(Include Centrex, PAL, Semi-Pub)
Installed/Equipped: 951 Public Telephone Lines 2
Company Official Lines 7
Company Test Lines
** Data Not Available at this time
Foreign Exchange:
Dial Tone from this CO: 1
Dial tone from another CO: 2
Customer Calling:
Number of customers with at least one feature: * *
Total number of features subscribed to: 1202
Page 18 New Meadows
Directory Listings:
Number of Customers With Non-Published
or Non-Listed: * *
CENTRAL OFFICE DATA
as of December 31, 2011 (unless otherwise indicated)
Name of Central Office: Parma
Prefix(es): 722
Central Office Switch Type: DMS-10 Nortel
Check all that apply: Check one: Check one:
Stand Alone X Digital X Electronic X
Host Analog Electro-Mechanical
Remote Other:
Access Line Capacity
Design: 2,624
Installed/Equipped: 2,560
Classification of Customer Access
p1s1n pjp
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
1 1,127 - 1,128
0 1 1 055 0 1,055
Access Lines in Use
Customer Lines: 1,346
(Include Centrex, PAL, Semi-Pub)
Public Telephone Lines 7
Company Official Lines 23
Company Test Lines 1
RtISI?JPSs
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
10 38 253 - 301
10 35 253 0 298
beginning of year
new connects **
disconnects **
end of year
Total
Residence
& Business
1,429
1,353
** Data Not Available at this time
Foreign Exchange:
Dial Tone from this CO: 3
Dial tone from another CO: 2
Customer Calling:
Number of customers with at least one feature: * *
Total number of features subscribed to: 2616
Page 18 Parma
Directory Listings:
Number of Customers With Non-Published
or Non-Listed: * *
CENTRAL OFFICE DATA
as of December 31, 2011 (unless otherwise indicated)
Name of Central Office: Riggins
Prefix(es): 628
Central Office Switch Type:DMS-10 Nortel
Check all that apply: Check one: Check one:
Stand Alone X Digital X Electronic X
Host Analog Electro-Mechanical
Remote Other:
Access Line Caacitv
Design: 1,280
Installed/Equipped: 1,108
Access Lines in Use
Customer Lines: 942
(Include Centrex, PAL, Semi-Pub)
Public Telephone Lines 13
Company Official Lines 15
Company Test Lines -
Classification of Customer Access
beginning of year
new connects **
disconnects **
end of year
FIThi:
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
o 749 - 749
o 753 0 753
P11 R N V
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
1 12 189 - 202
1 12 189 0 202
Total
Residence
& Business
951
955
** Data Not Available at this time
Foreign Exchange:
Dial Tone from this CO: 1
Dial tone from another CO: 3
Customer Calling:
Number of customers with at least one feature: **
Directory Listings:
Number of Customers With Non-Published
or Non-Listed: **
Total number of features subscribed to: 870
Page 18 Riggins
CENTRAL OFFICE DATA
as of December 31, 2011 (unless otherwise indicated)
Name of Central Office: Springfield
Prefix(es): 328
Central Office Switch
Check all that apply: Check one:
Stand Alone Digital
Host Analog
Remote X
Type: RCLM Nortel
Check one:
X Electronic X
Electro-Mechanical
Other:
Access Line Capacity
Design: 640
Installed/Equipped: 292
Access Lines in Use
Customer Lines: 113
(Include Centrex, PAL, Semi-Pub)
Public Telephone Lines
Company Official Lines 4
Company Test Lines -
Classification of Customer Access
beginning of year
new connects **
disconnects **
end of year
RF.'Ifl FN(F
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
o 116 - 116
o 102 0 102
RIII - -
centrex multi-line
1-party
single line single line subtotal
business I -party multi-party
4 - 8 - 12
4 0 8 0 12
Total
Residence
& Business
128
11 4 1
** Data Not Available at this time
Foreign Exchange:
Dial Tone from this CO: 1
Dial tone from another CO: 1
Customer Calling:
Number of customers with at least one feature: * *
Total number of features subscribed to: 340
Page 18 Springfield
Directory Listings:
Number of Customers With Non-Published
or Non-Listed: **
CENTRAL OFFICE DATA
as of December 31, 2011 (unless otherwise indicated)
Name of Central Office: Sweet
Prefix(es): 512
Central Office Switch Type: RSLE Nortel
Check all that apply: Check one: Check one:
Stand Alone Digital X Electronic X
Host Analog Electro-Mechanical
Remote X Other:
Access Line Capacity
Design: 512
Installed/Equipped: 498
Access Lines in Use
Customer Lines: 306
(Include Centrex, PAL, Semi-Pub)
Public Telephone Lines 3
Company Official Lines 9
Company Test Lines 1
Classification of Customer Access
beginning of year
new connects **
disconnects **
end of year
PFsIn FNC.F
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
o 311 - 311
o 280 0 280
P11 R I N F S S
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
- - 30 - 30
0 0 29 0 29
Total
Residence
& Business
341
o9
** Data Not Available at this time
Foreign Exchange:
Dial Tone from this CO: 1
Dial tone from another CO: 2
Customer Calling:
Number of customers with at least one feature: **
Total number of features subscribed to: 521
Page 18 Sweet
Directory Listings:
Number of Customers With Non-Published
or Non-Listed: **
CENTRAL OFFICE DATA
as of December 31, 2011 (unless otherwise indicated)
Name of Central Office: White Bird
Prefix(es): 839
Central Office Switch Type: RSLE Nortel
Check all that apply: Check one: Check one:
Stand Alone Digital X Electronic X
Host Analog Electro-Mechanical
Remote X Other:
Access Line CaDacity
Design: 512
Installed/Equipped: 447
Access Lines in Use
Customer Lines: 421
(Include Centrex, PAL, Semi-Pub)
Public Telephone Lines 6
Company Official Lines 10
Company Test Lines -
Classification of Customer Access
beginning of year
new connects * *
disconnects **
end of year
M(
multi-line
1 -party
single line single line subtotal
residence 1-party multi-party
o 359 - 359
o 369 0 369
R Ii R I F'i F S S
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
- 13 45 - 58
0 12 46 0 58
Total
Residence
& Business
417
427
** Data Not Available at this time
Foreign Exchange: Directory Listings:
Dial Tone from this CO: 2 Number of Customers With Non-Published
or Non-Listed: **
Dial tone from another CO: 1
Customer Calling:
Number of customers with at least one feature: * *
Total number of features subscribed to: 463
Page 18 White Bird
CENTRAL OFFICE DATA
as of December 31 2011 (unless otherwise indicated)
Name of Central Office: Wilder
Prefix(es): 482
Central Office Switch Type: RSLE Norte]
Check all that apply: Check one: Check one:
Stand Alone Digital X Electronic X
Host Analog Electro-Mechanical
Remote X Other:
Access Line Calacitv
Design: 1,536
Installed/Equipped: 1,821
Access Lines in Use
Customer Lines: 668
(Include Centrex, PAL, Semi-Pub)
Public Telephone Lines 3
Company Official Lines 7
Company Test Lines -
Classification of Customer Access
beginning of year
new connects **
disconnects **
end of year
PFSIfl FN(F
multi-line
1-party
single line single line subtotal
residence 1-party multi-party
o 595 0 595
o 528 0 528
Rh I R IN F S S
centrex multi-line
1-party
single line single line subtotal
business 1-party multi-party
- 10 141 - 151
0 10 133 0 143
Total
Residence
& Business
746
671
** Data Not Available at this time
Foreign Exchange:
Dial Tone from this CO: 1
Dial tone from another CO: 4
Customer Calling:
Number of customers with at least one feature: * *
Total number of features subscribed to: 1478
Page 18 Wilder
Directory Listings:
Number of Customers With Non-Published
or Non-Listed: * *
NUMBER OF CALLS COMPLETED BY CUSTOMERS DURING 2011
Average # Local Calls Toll Calls Originated (Total of all Carriers)
of Customer Number Avg.! Avg.!
Local Exchange Lines in Use (1000s) Line Intrastate Interstate Total Line
lTotaI Company 4,776,304 5,515,519 10,291,823
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Rev 3!02 Page 19
ANNUAL REPORT FOR SMALL TELEPHONE COMPANIES
YEAR ENDED DECEMBER 31, _2011_.
CUSTOMER RELATIONS RULES COMPLIANCE
Rule IDAPA 31.21.01.603
Rule IDAPA 31.41.01.105
Please provide copies of:
Summary of Customer Relations Rules for Telephone Corporations
Idaho Telephone Solicitation Act Notification
Method of Notification:
Mailed separately to customers Yes
Included in directory Yes—X— No_____
Date of notification August 2011 through November 2011 (4 directories)
Alternate method of notification N/A
Rule IDAPA 31.41.01.403.02
Record of Complaints:
Number received by Company 25
Category of complaints (if known):
Deposit Disputes 0
Charges on Bill 14
Denial/Termination I
Quality or Availability
of Service 6
Carrier Selection/Assignment 0
Miscellaneous 4
Rev 4/08
Page 20
CERTIFICATE
State of Idaho )
) ss
County of )
WE, the undersigned Jessica Matushek, Senior Manager
and Eve Gashi, Regulatory Analyst
of the—Citizens Telecommunications Company of Idaho utility,
on our oath do severally say that the foregoing return has been prepared under our direction, from
the original books, papers, and records of said utility; that we have carefully examined same, and
declare the same to be a correct statement of the business affairs of said utility for the period
covered by the return in respect to each and every matter and thing therein set forth, to the best of
our knowledge, information and belief.
Officer)
-7'((jfficjKI in of Accounts)
Subscribed and Sworn to Before Me this day of -4A'9/ , (Year)
,t4'otary Public
NOTARIAL SEAL
NANCY L MORRIS
Notary Public
DALLAS TWR, LUZERNE COUNTY My Commission expires /74 -i ,25 , (Year) 2'/ " . My CommissIon Expires May 28, 2014
Rev 3/02
gdk/excel/jnelson/anulrpts/telannualrpt
Page 21