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HomeMy WebLinkAbout2002Annual Report.pdfRECEIVED mfiLED 2003 APR II AM 10: 10 ANNUAL RERtlRJ; CenturyTel of Idaho, Inc. NAME 100 CenturyTel Dr. P.O. Box 4065 Monroe ADDRESS LA 71211 TO TH E IDAHO PUBLIC UTiliTIES COMMISSION FOR THE YEAR ENDED 2002 ANNUAL REPORT OF SMALL TELEPHONE COMPANIES TO THE IDAHO PUBLIC UTILITIES COMMISSION FOR THE YEAR ENDING DECEMBER 31 , 2002 COMPANY INFORMATION Exact name of utility: CenturyTel of Idaho , Inc. Address of principal office: 100 CenturyTel Drive, P.O. Box 4065, Monroe, LA 71211-4065 Telephone Number (Area Code 318)388-9000 Cities or towns served: Salmon, North Fork, and Leadore, Idaho Name and title of officer having custody of the general corporate books of account: Neil A. Sweasy - Vice President and Controller Address of office where corporate books are kept and phone number: 100 CenturyTel Drive, P.O. Box 4065, Monroe, LA 71211-4065 (318) 388-9000 Organized under the laws of the State of: Delaware Date of organization: November 28, 1913 Form of organization (proprietorship, association, corporation): If a Subchapter S Corporation, please specify: N/A Name and address of controlling company, if any CenturyTel, Inc. P. O. Box 4065, Monroe, LA 71211-4065 Names of affiliated companies. Give address and description of business: 1) CenturyTel Service Group, Inc. 2) CenturyTel Supply GroupO. Box 4065 P.O. Box 4065 Monroe, LA 71211-4065 Monroe, LA 71211-4065 Financial, Accounting, Billing, Data Delivering, Purchasing, Processing, Personnel Relations and Warehousing and Engineering Corporation 3) CenturyTel, Inc. O. Box 4065 Monroe, LA 71211-4065 Management Services OFFICERS Report below the title, name and office address of each general officer of the utility at the end of the year. If there were any changes during the year, show the name, title, and address of the previous officer and the date of change. Title Chief Executive Officer President & COO Executive Vice President Executive Vice President Senior Vice President Senior Vice President Vice President Controller Vice President, Treasurer Vice President, Assistant General Counsel Assistant Secretary Vice President Vice President Vice President Regional Vice President Vice President Secretary Name Glen F. Post, 11/ Karen A. Puckett Harvey P. Perry R. Stewart Ewing, Jr. David D. Cole Michael A. Maslowski Neil Sweasy G. Clay Bailey Stacey W Goff Address O. Box 4065, Monroe, LA 71211-4065 Nick Bowman R. Wayne Davis Ivan Hughes Douglas J. Alden Jeff Glover Kay C. Buchart through 07/02 Revised 8/99 Page 1 DIRECTORS List the name of each person who was a member of the Board of Directors at any given time during the year: (Fees related to meetings only. Name and Address Term Expired or Current Term Will Expire Meetings Attended This year Fees Paid During Year Glen F. Post III 06/10/2003 None Harvey P. Perry 06/10/2003 None R. Stewart Ewing, Jr.06/10/2003 None Address for all Board of Directors: P.O. Box 4065 100 CenturyTel Drive Monroe, La. 71211 Name of Chairman of the Board: Glen F. Post III Name of Secretary (or Clerk) of Board: Kay Buchart Number of Meetings of the Board during the year: MANAGERS List the name of each person who performed management duties for the Company during the year, and the total wages and bonuses paid to those persons: (Do not include Director fees in these amounts. Name Title Wages and Bonuses Paid Vacant General Manager Available upon request. Last update 8/99 Page 2 NOTES TO THE FINANCIAL STATEMENTS Please provide important information such as changes in accounting or depreciation practices extensions or additions to the system; disposal of any substantial portion of the property of the utility; reorganization, mergers, or consolidations with other companies; leases executed; other contracts or agreements entered into; changes made in articles of incorporation or amendments; the occurrence of contingency losses or gains. None Last Update 8/99 Page 3 BALANCE SHEET Assets and Other Debits Balance Balance Increase Beginning at End Title of Account of Year of Year (Decrease) Current Assets 1120 Cash and Equivalents 1130 Cash 045 911 128 624 082 713 1140 Special Cash Deposits 1150 Working Cash Advances 800 800 1160 Temporary Investments 1180 Telecommunications Accts. Receivable 356 392 154 519 (201 873) 1181 Accts. Rec. Allow. -Telecommunications (45 695)(12 257)33,438 1190 Other Accounts Receivable 294 063 186 784 (107 279) 1191 Accounts Receivable Allow. - Other 1200 Notes Receivable 1201 Notes Receivable Allowance 1210 Interest & Dividends Receivable 1220 Material and Supplies 792 792 1280 Prepayments 1290 Prepaid Rents 1300 Prepaid Taxes 1310 Prepaid Insurance 1320 Prepaid Directory Expenses 1330 Other Prepayments 1350 Other Current Assets Noncurrent Assets 1401 Investment in Affiliated Companies 1402 Investment in Nonaffiliated Companies 189 371 189 371 1406 Nonregulated Investments 130 868 770 (33 098) 1407 Unamortized Debt Issuance Expense 1408 Sinking Funds 1410 Other Noncurrent Assets 1438 Deferred Maintenance & Retirements 1439 Deferred Charges 518 631 113 1500 Other Jurisdiction Assets - Net Property, Plant and Equipment 2001 Telecommunications Plants in Service 626 191 061 703 435 512 2002 Prop. Held for Future Telecom. Use 2003 Telecom. Plant under Constr. - Short Term 915 869 (10 046) 2004 Telecom. Plant under Constr. - Long Term 2005 Telecom. Plant Adjustment 2006 Nonoperating Plant 2007 Goodwill Depreciation and Amortization Accounts 3100 Accumulated Depreciated (10 220 916)(11 536 354)315,438) 3200 Accum. Depre. - Held for Future Use 3300 Accumulated Depreciation - Nonoperating 3400 Accumulated Amortization - Tangible 3410 Accum. Amort. - Capitalized Leases 3420 Accum. Amort. - Leasehold Improvements 3500 Accumulated Amortization - Intangible 3600 Accumulated Amortization - Other TOTAL ASSETS 13,405 210 291 252 (113 958) Last Update 8/99 Page 4 BALANCE SHEET Liabilities & Stockholders' Equity Balance Balance Increase Beginning at End Title of Account of Year of Year (Decrease) Current Liabilities 4010 Accounts Payable 12,438 197 014 184 576 4020 Notes Payable 4030 Advance Billings and Payments 033 033) 4040 Customer Deposits 337 262 (75) 4050 Current Maturities - Long -Term Debt 4060 Current Maturities - Capital leases 4070 Income Taxes - Accrued 4080 Other Taxes - Accrued 37,435 23,431 (14 004) 4100 Net Current Defer. Oper. Income Taxes 4110 Net Current Defer. Nonoper. Income Taxes 4120 Other Accrued Liabilities 079 001 922 4130 Other Current Liabilities 850 861 Long-Term Debt 4210 Funded Debt 4220 Premium on Long-Term Debt 4230 Discount on Long-Term Debt 4240 Reacquired Debt 4250 Obligations Under Capital Leases 4260 Advances from Affiliated Companies 4270 Other Long-Term Debt Other Liabilities & Deferred Credits 4310 Other Long-Term Liabilities 4320 Unamort. Oper. Invest. Tax Credits - Net 4330 Unamort. Nonoper. Invest. Tax Credits - Net 4340 Net Noncurrent Defer. Oper. Income Taxes 118 184 904 144 (214 040) 4350 Net Noncur. Defer. Nonoper. Income Taxes 4360 Other Deferred Credits 830 375 545 4370 Other Juris. Liab. & Def. Credits - Net Stockholders' Equity 4510 Capital Stock 200 000 200 000 4520 Additional Paid-In Capital 4530 Treasury Stock 4540 Other Capital 4550 Retained Earnings 007 024 917 164 (89 860) TOTAL LlAB. & OTHER CREDITS 13,405 210 291 252 (113 958) Last Update 8/99 Page 5 AN A L Y S I S O F T E L E C O M M U N I C A T I O N S P L A N T I N S E R V I C E TO T A L C o m p a n y B a s i s Ba l a n c e Pl a n t Tr a n s f e r s Ba l a n c e Be g i n n i n g Ad d i t i o n s Re t i r e d an d En d of Y e a r Du r i n g y e a r or S o l d Ad j u s t m e n t s of Y e a r An a l y s i s o f T e l e c o m m u n i c a t i o n s P l a n t i n S e r v i c e 21 1 1 La n d 37 , 4 0 8 37 , 4 0 8 21 1 2 Mo t o r V e h i c l e s 13 9 99 3 80 5 (1 8 , 25 6 ) 86 , 93 2 21 1 3 Ai r c r a f t 21 1 4 Sp e c i a l P u r p o s e V e h i c l e s 21 1 5 Ga r a g e W o r k E q u i p m e n t 21 1 6 Ot h e r W o r k E q u i p m e n t 15 3 69 4 10 , 33 2 14 3 , 36 2 21 2 1 Bu i l d i n g s 54 2 97 5 54 2 97 5 21 2 2 Fu r n i t u r e 27 7 27 7 00 0 21 2 3 Of f i c e E q u i p m e n t 69 7 21 7 9, 4 8 0 21 2 4 Ge n e r a l P u r p o s e C o m p u t e r s 59 , 88 1 82 5 64 , 70 6 22 1 1 An a l o g E l e c t r o n i c S w i t c h i n g 22 1 2 Di g i t a l E l e c t r o n i c S w i t c h i n g 57 3 , 98 2 66 , 27 9 64 0 26 1 22 1 5 El e c t r o - Me c h a n i c a l S w i t c h i n g 22 2 0 Op e r a t o r S y s t e m s 22 3 1 Ra d i o S y s t e m s 22 3 2 Ci r c u i t E q u i p m e n t 80 9 , 78 3 94 , 4 1 5 90 4 19 8 23 1 1 St a t i o n A p p a r a t u s 23 2 1 Cu s t o m e r P r e m i s e s W i r i n g 23 4 1 La r g e P r i v a t e B r a n c h E x c h a n g e s 23 5 1 Pu b l i c T e l e p h o n e T e r m i n a l E q u i p m e n t 23 6 2 Ot h e r T e r m i n a l E q u i p m e n t 24 1 1 Po l e s 67 , 4 9 7 86 3 36 0 24 2 1 Ae r i a l C a b l e 19 0 , 71 9 91 9 22 1 63 8 24 2 2 Un d e r g r o u n d C a b l e 11 1 08 1 11 1 08 1 24 2 3 Bu r i e d C a b l e 11 , 90 2 27 6 30 7 , 85 5 75 7 20 1 37 4 24 2 4 Su b m a r i n e C a b l e 24 2 6 In t r a b u i l d i n g N e t w o r k C a b l e 24 3 1 Ae r i a l W i r e 80 9 80 9 24 4 1 Co n d u i t S y s t e m s 11 9 23 , 11 9 26 8 1 Ca p i t a l L e a s e s 26 8 2 Le a s e h o l d I m p r o v e m e n t s 26 9 0 In t a n g i b l e s TO T A L P L A N T A C C O U N T S 18 , 62 6 19 1 50 8 , 15 6 38 8 (1 8 , 25 6 ) 19 , 06 1 70 3 La s t U p d a t e 8 / 9 9 Pa g e 6 AN A L Y S I S O F T E L E C O M M U N I C A T I O N S P L A N T A C C O U N T S ID A H O O p e r a t i o n s O n l y Ba l a n c e En d of Y e a r Tr a n s f e r s an d Ad j u s t m e n t s Pl a n t Re t i r e d or S o l d Ba l a n c e Be g i n n i n g of Y e a r Ad d i t i o n s Du r i n g Y e a r An a l y s i s o f T e l e c o m m u n i c a t i o n s P l a n t i n S e r v i c e 21 1 1 La n d Sa m e a s T o t a l C o m p an y 21 1 2 Mo t o r V e h i c l e s 21 1 3 Ai r c r a f t 21 1 4 Sp e c i a l P u r p o s e V e h i c l e s 21 1 5 Ga r a g e W o r k E q u i p m e n t 21 1 6 Ot h e r W o r k E q u i p m e n t 21 2 1 Bu i l d i n g s 21 2 2 Fu r n i t u r e 21 2 3 Of f i c e E q u i p m e n t 21 2 4 Ge n e r a l P u r p o s e C o m p u t e r s 22 1 1 An a l o g E l e c t r o n i c S w i t c h i n g 22 1 2 Di g i t a l E l e c t r o n i c S w i t c h i n g 22 1 5 E l e c t r o - Me c h a n i c a l S w i t c h i n g 22 2 0 Op e r a t o r S y s t e m s 22 3 1 Ra d i o S y s t e m s 22 3 2 Ci r c u i t E q u i p m e n t 23 1 1 St a t i o n A p p a r a t u s 23 2 1 Cu s t o m e r P r e m i s e s W i r i n g 23 4 1 La r g e P r i v a t e B r a n c h E x c h a n g e s 23 5 1 Pu b l i c T e l e p h o n e T e r m i n a l E q u i p m e n t 23 6 2 Ot h e r T e r m i n a l E q u i p m e n t 24 1 1 Po l e s 24 2 1 Ae r i a l C a b l e 24 2 2 Un d e r g r o u n d C a b l e 24 2 3 Bu r i e d C a b l e 24 2 4 Su b m a r i n e C a b l e 24 2 6 In t r a b u i l d i n g N e t w o r k C a b l e 24 3 1 Ae r i a l W i r e 24 4 1 Co n d u i t S y s t e m s 26 8 1 Ca p i t a l L e a s e s 26 8 2 Le a s e h o l d I m p r o v e m e n t s 26 9 0 In t a n g i b l e s TO T A L P L A N T A C C O U N T S Pa g e 7 La s t U p d a t e 8 / 9 9 AN A L Y S I S O F E N T R I E S I N A C C U M U L A T E D D E P R E C I A T I O N Ac c o u n t 3 1 0 0 TO T A L C o m p a n y B a s i s Ba l a n c e Cr e d i t s Re t i r e m e n t s Ba l a n c e Be g i n n i n g De p r e c i a t i o n Du r i n g an d En d of Y e a r Ra t e Ye a r Ad j u s t m e n t s of Y e a r An a l y s i s o f E n t r i e s i n A c c u m u l a t e d D e p r e c i a t i o n 21 1 2 Mo t o r V e h i c l e s 13 4 12 1 25 , 00 % 22 5 89 6 21 1 3 Ai r c r a f t 21 1 4 Sp e c i a l P u r p o s e V e h i c l e s 21 1 5 Ga r a g e W o r k E q u i p m e n t 21 1 6 Ot h e r W o r k E q u i p m e n t 12 8 83 7 10 , 00 % 21 3 57 1 13 9 , 4 7 9 21 2 1 Bu i l d i n g s 34 2 19 0 3. 4 0 % 16 , 96 4 35 9 15 4 21 2 2 Fu r n i t u r e 96 6 10 . 00 % 20 0 16 9 99 7 21 2 3 Of f i c e E q u i p m e n t 13 , 69 9 20 . 00 % 13 , 61 4 21 2 4 Ge n e r a l P u r p o s e C o m p u t e r s 92 5 25 . 00 % 79 0 71 5 22 1 1 An a l o g E l e c t r o n i c S w i t c h i n g 22 1 2 Di g i t a l E l e c t r o n i c S w i t c h i n g 27 3 , 80 3 11 . 93 % 20 5 , 4 9 8 1, 4 7 9 , 30 1 22 1 5 El e c t r o - Me c h a n i c a l S w i t c h i n g 22 2 0 Op e r a t o r S y s t e m s 22 3 1 Ra d i o S y s t e m s 22 3 2 Ci r c u i t E q u i p m e n t 37 5 , 51 1 11 . 60 % 41 6 , 33 8 79 1 84 9 23 1 1 St a t i o n A p p a r a t u s 23 2 1 Cu s t o m e r P r e m i s e s W i r i n g 23 4 1 La r g e P r i v a t e B r a n c h E x c h a n g e s 23 5 1 Pu b l i c T e l e p h o n e T e r m i n a l E q u i p m e n t 23 6 2 Ot h e r T e r m i n a l E q u i p m e n t 24 1 1 Po l e s 61 , 4 4 4 11 , 70 % 04 9 64 3 85 0 24 2 1 Ae r i a l C a b l e 92 9 60 % 93 8 84 7 02 0 24 2 2 Un d e r g r o u n d C a b l e 26 3 80 % 71 4 97 7 24 2 3 Bu r i e d C a b l e 66 8 , 14 0 80 % 69 8 , 04 5 86 0 35 7 32 5 24 2 4 Su b m a r i n e C a b l e 24 2 6 In t r a b u i l d i n g N e t w o r k C a b l e 24 3 1 Ae r i a l W i r e 81 2 15 , 00 % 27 3 08 5 24 4 1 Co n d u i t S y s t e m s 27 6 50 % 81 6 10 , 09 2 TO T A L 22 0 91 6 39 0 , 83 8 75 , 4 0 0 53 6 35 4 Pl e a s e l i s t i n d i v i d u a l d e p r e c i a t i o n r a t e f o r e a c h a c c o u n t . La s t U p d a t e 8 / 9 9 Pa g e 8 AN A L Y S I S O F E N T R I E S I N A C C U M U L A T E D D E P R E C I A T I O N Ac c o u n t 3 1 0 0 An a l y s i s o f E n t r i e s i n A c c u m u l a t e d D e p r e c i a t i o n 21 1 2 M o t o r V e h i c l e s 21 1 3 A i r c r a f t 21 1 4 S p e c i a l P u r p o s e V e h i c l e s 21 1 5 G a r a g e W o r k E q u i p m e n t 21 1 6 O t h e r W o r k E q u i p m e n t 21 2 1 B u i l d i n g s 21 2 2 F u r n i t u r e 21 2 3 O f f i c e E q u i p m e n t 21 2 4 G e n e r a l P u r p o s e C o m p u t e r s 22 1 1 A n a l o g E l e c t r o n i c S w i t c h i n g 22 1 2 D i g i t a l E l e c t r o n i c S w i t c h i n g 22 1 5 E l e c t r o - Me c h a n i c a l S w i t c h i n g 22 2 0 O p e r a t o r S y s t e m s 22 3 1 R a d i o S y s t e m s 22 3 2 C i r c u i t E q u i p m e n t 23 1 1 S t a t i o n A p p a r a t u s 23 2 1 C u s t o m e r P r e m i s e s W i r i n g 23 4 1 L a r g e P r i v a t e B r a n c h E x c h a n g e s 23 5 1 P u b l i c T e l e p h o n e T e r m i n a l E q u i p m e n t 23 6 2 O t h e r T e r m i n a l E q u i p m e n t 24 1 1 P o l e s 24 2 1 A e r i a l C a b l e 24 2 2 U n d e r g r o u n d C a b l e 24 2 3 B u r i e d C a b l e 24 2 4 S u b m a r i n e C a b l e 24 2 6 I n t r a b u i l d i n g N e t w o r k C a b l e 24 3 1 A e r i a l W i r e 24 4 1 C o n d u i t S y s t e m s TO T A L Pl e a s e l i s t i n d i v i d u a l d e p r e c i a t i o n r a t e f o r e a c h a c c o u n t . La s t U p d a t e 8 / 9 9 ID A H O O p e r a t i o n s O n l y Ba l a n c e Be g i n n i n g of Y e a r Sa m e a s T o t a l C o m p a n y De p r e c i a t i o n Ra t e Pa g e 9 Cr e d i t s Du r i n g Ye a r Re t i r e m e n t s an d Ad j u s t m e n t s Ba l a n c e En d of Y e a r INVESTMENTS Report below the investments in Accounts 1401 1402 and 1406, Identify each investment as to the account in which included. Minor amounts in Account 1406 may be grouped by classes. Description Date Acquired Book Cost of Investments Disposed of This year Book Cost of Investments Held at End of Year 1. Acct 1402 Rural Tele Bank-C Stock April 1984 189 371 2. Acct 1406 Net Non-Utility Plant eregulated Inventory Sub-total 979 791 770 Totals 287 141 RECEIVABLES Itemize amounts show in Accounts 1180, 1190 and 1200, For notes receivable list each note separately and include the maturity date and interest rate. Minor amounts in Account 1210 may be combined. Name of Company 1 . Acct 1180 Amount at End of YearNotes AccountsReceivable Receivable e from Customers Sub-total 154 519 154 519 2. Acct 1190 Connecting Companies Employee Advances Accounts Rec-Trade 177 228 121 9,435 186 784 341 303 Sub-total Totals Last Update 8/99 Page 10 NOTES PAYABLE For Notes Payable, list each note separately and include the maturity date and interest rate. Name of Creditor Totals Date of Note Interest Rate ACCOUNTS PAYABLE Report below all Accounts Payable amounting to more than $100. Name of Creditor AlP-Trade AlP - Other Due Date Payroll Deductions Totals Last Update 8/99 Page 11 Face Amount Amount 712 190 382 920 197 014 LO N G - T E R M D E B T Ac c o u n t s 4 2 1 0 , 4 2 4 0 , 4 2 5 0 , 4 2 6 0 , 4 2 7 0 a n d 4 3 1 0 Li s t t h e r e q u i r e d d a t a f o r e a c h o b l i g a t i o n i n c l u d e d i n t h e s e a c c o u n t s , g r o u p i n g t h e m b y a c c o u n t n u m b e r a n d s h o w i n g t o t a l s f o r e a c h a c c o u n t . If a n y o b l i g a t i o n s m a t u r e s e r i a l l y o r o t h e r w i s e a t v a r i o u s d a t e s , g i v e p a r t i c u l a r s i n a n o t e , Cl a s s & S e r i e s of O b l i g a t i o n No n e La s t U p d a t e 8 / 9 9 Da t e Is s u e Da t e Ma t u r i t y Fa c t Am o u n t Au t h o r i z e d Ou t s t a n d i n g Ye a r - En d Pa g e 1 2 Pr e m i u m / To t a l Di s c o u n t Ye a r Am o r t i z e d In t e r e s t f o r y e a r Ra t e Am o u n t CAPITAL STOCK Report below the particulars called for concerning common and preferred stock at end of year designating separate series of any general class, Show totals separately for common and preferred. For each class of preferred stock, show the dividend rate and whether dividends are cumulative or noncumulative, Show details in a footnote of capital stock sold during the year. Include number of shares consideration received, premium or discount, and expenses incurred, Class & Series of Stock Common Stock Last Update 8/99 Number of Shares Authorized 000 $ Par Value per Share 100 Page 13 Outstanding per Balance Sheet Shares Amount 000 $200 000 INCOME & RETAINED EARNINGS STATEMENT Item Total Company Idaho Only Total Operating Income (from page 15) Total Operating Expenses (from page 17) 7100 Other Operating Income and Expense 7210 Operating Investment Tax Credits-Net 7220 Operating Federal Income Taxes 7230 Operating State and Local Income Taxes 7240 Operating Other Taxes 7250 Provision for Deferred Operating Income Taxes-Net7200 Operating Taxes (Total) 7310 Dividend Income 7320 Interest Income 7330 Income from Sinking and Other Funds 7340 Allowance for Funds Used During Construction 7350 Gains/Losses from the Disposition of Certain Property 7360 Other Nonoperating Income 7370 Special Charges7300 Nonoperating Income and Expense 7410 Nonoperating Investment Tax Credits-Net 7420 Nonoperating Federal Income Taxes 7430 Nonoperating State and Local Income Taxes 7440 Nonoperating Other Taxes 7450 Provision for Deferred Nonoperating Income Taxes-Net7400 Nonoperating Taxes 7510 Interest on Funded Debt 7520 Interest Expense-Capital Leases 7530 Amortization of Debt Issuance Expense 7540 Other Interest Deductions7500 Interest and Related Items 7610 Extraordinary Income Credits 7620 Extraordinary Income Charges 7630 Current Income Tax Effect of Extraordinary Items-Net 7640 Provision for Deferred Income Tax Effect of Extraordinary Items-Net7600 Extraordinary Items 7910 Income Effect of Jurisdictional Ratemaking Differences-Net 7990 Nonregulated Net Income AMOUNT TRANSFERRED TO RETAINED EARNINGS Last Update 8/99 Page 14 725 549 288 207 969,406 225 631 840 (194 300) 070 577 788 418 (467) 136 739 644 510 141 Same as Total Company OPERATING REVENUES Item Total Company Idaho Only Same as Total CompanyLocal Network Services Revenues 5001 Basic Area Revenue 5002 Optional Extended Area Revenue 5003 Cellular Mobile Revenue 5004 Other Mobile Services Revenue 5010 Public Telephone Revenue 5040 Local Private Line Revenue 5050 Customer Premises Revenue 5060 Other Local Exchange Revenue 5069 Other Local Exchange Settlements Network Access Services Revenues 5081 End User Revenue (SLC) 5082 Switched Access Revenue (Interstate) 5083 Special Access Revenue 5084 State Access Revenue (Intrastate) Long Distance Network Services Revenues 5100 Long Distance Message Revenue - All Miscellaneous Revenues 5230 Directory Revenue 5240 Rent Revenue 5250 Corporate Operations Revenue 5261 Special Billing Arrangements Revenue 5262 Customer Operations Revenue 5263 Plant Operations Revenue 5264 Other Incidental Regulated Revenue 5269 Other Revenue Settlements 5270 Carrier Billing & Collection Revenue Uncollectible Revenues 5301 Uncollectible Revenue - Telecommunications 5302 Uncollectible Revenue - Other TOTAL OPERATING REVENUES Please identify the following revenues: NECA USF $705 161 To what account were they booked? 1,491 062 763 123 326 331 873 781 656 (1 ) 180 216 421 574 (2) (326) 108 005 118 642 152 350 296 183 888 046) 725 549 State USF $ N/A To what account were they booked? (1) Includes $31 613 prior period interstate revenue, (2) Includes $799 prior period intrastate revenue. (3) Includes $18 537 prior period revenue. Last Update 8/99 Page 15 (3) 50801000 N/A OPERATING REVENUES Item Total Company Idaho Only Same as Total CompanyPlant Specific Operations Expense 6110 Network Support Expenses 6112 Motor Vehicle Expense 6113 Aircraft Expense 6114 Special Purpose Vehicles Expense 6115 Garage Work Equipment Expense 6116 Other Work Equipment Expense 6120 General Support Expenses 6121 Land and Building Expenses 6122 Furniture and Artworks Expense 6123 Office Equipment Expense 6124 General Purpose Computers Expense 6210 Central Office Switching Expenses 6211 Analog Electronic Expense 6212 Digital Electronic Expense 6215 Electro-Mechanical Expense 6220 Operators System Expense 6230 Central Office Transmission Expenses 6231 Radio Systems Expense 6232 Circuit Equipment Expense 6310 Information Origination/Termination Expense 6311 Station Apparatus Expense 6341 Large Private Branch Exchange Expense 6351 Public Telephone Terminal Equipment Expense 6362 Other Terminal Equipment Expense 6410 Cable and Wire Facilities Expenses 6411 Pole Expense 6421 Aerial Cable Expense 6422 Underground Cable Expense 6423 Buried Cable Expense 6424 Submarine Cable Expense 6425 Deep Sea Cable Expense 6426 Intrabuilding Network Cable Expense 6431 Aerial Wire Expense 6441 Conduit Systems Expense TOTAL PLANT SPECIFIC OPERATIONS EXPENSE Last Update 8/99 Page 16 731 033 104 883 135 230 194 520 107 174 (8,439) 718 301 787 762 831 OPERATING REVENUES Item Total Company Idaho Only Same as Total CompanyPlant Nonspecific Operations Expense 6510 Other Property/Plant/Equipment Expenses 6511 Property Held for Future Telecomm. Use Expenses 6512 Provisioning Expense 6530 Network Operations Expense 6531 Power Expense 6532 Network Administration Expense 6533 Testing Expense 6534 Plant Operations Administration Expense 6535 Engineering Expense 6540 Access Expense 6560 Depreciation and Amortization Expenses 6561 Depreciation Expense-Telecom. Plant in Service 6562 Depreciation Expense-Property Held for Future Use 6563 Amortization Expense - Tangible 6564 Amortization Expense - Intangible 6565 Amortization Expense - Other Total Plant Nonspecific Operations Expenses Customer Operations Expense 6610 Marketing 6611 Product Management 6612 Sales 6613 Product Advertising 6620 Services 6621 Call Completion Services 6622 Number Services 6623 Customer Services Total Customer Operations Expense Corporate Operations Expense 6710 Executive and Planning 6711 Executive 6712 Planning 6720 General and Administrative 6721 Accounting and Finance 6722 External Relations 6723 Human Resources 6724 Information Management 6725 Legal 6726 Procurement 6727 Research and Development 6728 Other General and Administrative 6790 Provision for Uncollectible Notes Receivable Total Corporate Operations Expense TOTAL OPERATING EXPENSES Last Update 8/99 Page 17 305 921 395 298 100 021 146 243 18,418 383 961 877 711,439 953 992 273 097 326 300 913 387 554 331 897 057 157 103 295 372 055 219 426 383 288 207 CE N T R A L O F F I C E D A T A as o f D e c e m b e r 3 1 , 2 0 0 2 ( u n l e s s o t h e r w i s e i n d i c a t e d ) Na m e o f C e n t r a l O f f i c e Sa l m o n Pr e f i x ( e s ) : 2 0 8 - 75 6 Ce n t r a l O f f i c e S w i t c h Ch e c k a l l t h a t a p p l y : St a n d A l o n e Ho s t X Re m o t e Ac c e s s L i n e C a p a c i t y De s i g n : 97 4 0 97 4 0 / 6 1 7 4 In s t a l l e d / E q u i p p e d : Ty p e : No r t h e r n T e l e c o m D M S - 1 0 Ch e c k o n e : Di g i t a l _ An a l o g - Cl a s s i f i c a t i o n o f C u s t o m e r A c c e s s Be g i n n i n g o f Y e a r Ne w C o n n e c t s ( a ) Di s c o n n e c t s (a ) En d o f Y e a r Mu l t i - Li n e Pa r t y Re s i d e n c e Si n g l e L i n e Mu l t i - Pa r t y Pa r t y 61 8 55 5 Fo r e i g n E x c h a n g e : Di a l T o n e f r o m t h i s C . Di a l T o n e f r o m a n o t h e r C , No n e No n e Cu s t o m C a l l i n g : Nu m b e r o f c u s t o m e r s w i t h a t l e a s t o n e f e a t u r e : To t a l n u m b e r o f f e a t u r e s s u b s c r i b e d t o : (a ) I n f o r m a t i o n n o t a v a i l a b l e - n e t o n l y Re v i s e d 8 / 9 9 Ch e c k o n e : El e c t r o n i c El e c t r o - Me c h a n i c a l Ot h e r : Ac c e s s L i n e s i n U s e Cu s t o m e r L i n e s : 70 8 (I n c l u d e C e n t r e x , P A L , S e m i - Pu b . Pu b l i c T e l e p h o n e L i n e s Co m p a n y O f f i c i a l L i n e s Co m p a n y T e s t L i n e s Su b t o t a l Re s i d e n c e Ce n t r e x NA R . 70 0 62 8 In c l u d e d i n O f f i c i a l L i n e s Mu l t i - Li n e Pa r t y 26 3 25 8 Bu s i n e s s Si n g l e L i n e Mu l t i - Pa r t y Pa r t y 89 1 82 2 Di r e c t o r y L i s t i n g s : Nu m b e r o f C u s t o m e r s w i t h N o n p u b l i s h e d o r N o n l i s t e d : 71 8 87 3 Pa g e 1 8 A 52 1 Su b t o t a l Bu s i n e s s 11 5 5 08 0 To t a l Re s i d e n c e & B u s i n e s s 85 5 14 7 70 8 Na m e o f C e n t r a l O f f i c e : Le a d o r e Pr e f i x ( e s ) : 2 0 8 - 76 8 Ce n t r a l O f f i c e S w i t c h Ch e c k a l l t h a t a p p l y : St a n d A l o n e Ho s t Re m o t e Ac c e s s L i n e C a p a c i t y De s i g n : 97 6 In s t a l l e d / E q u i p p e d : 97 6 / 4 3 4 Cl a s s i f i c a t i o n o f C u s t o m e r A c c e s s Be g i n n i n g o f Y e a r Ne w C o n n e c t s ( a ) Di s c o n n e c t s (a ) En d o f Y e a r Mu l t i - Li n e Pa r t y CE N T R A L O F F I C E DA T A as o f D e c e m b e r 3 1 , 2 0 0 2 ( u n l e s s o t h e r w i s e i n d i c a t e d ) Ty p e : No r t h e r n T e l e c o m R L C M Ch e c k o n e : Di g i t a l _ An a l o g - Re s i d e n c e Si n g l e L i n e Mu l t i - Pa r t y Pa r t y 15 4 15 9 Fo r e i g n E x c h a n g e : Di a l T o n e f r o m t h i s C . Di a l T o n e f r o m a n o t h e r C , No n e No n e Cu s t o m C a l l i n g : Nu m b e r o f c u s t o m e r s w i t h a t l e a s t o n e f e a t u r e : To t a l n u m b e r o f f e a t u r e s s u b s c r i b e d t o : (a ) I n f o r m a t i o n n o t a v a i l a b l e - n e t o n l y Re v i s e d 8 / 9 9 Ch e c k o n e : El e c t r o n i c X El e c t r o - Me c h a n i c a l Ot h e r : Ac c e s s L i n e s i n U s e Cu s t o m e r L i n e s : 19 9 (I n c l u d e C e n t r e x , P A L , S e m i - Pu b . Pu b l i c T e l e p h o n e L i n e s Co m p a n y O f f i c i a l L i n e s Co m p a n y T e s t L i n e s Su b t o t a l Re s i d e n c e Ce n t r e x NA R . 16 3 16 5 In c l u d e d i n O f f i c i a l L i n e s Mu l t i - Li n e Pa r t y Bu s i n e s s Si n g l e L i n e Mu l t i - Pa r t y Pa r t y Di r e c t o r y L i s t i n g s : Nu m b e r o f C u s t o m e r s w i t h N o n p u b l i s h e d o r N o n l i s t e d : Pa g e 1 8 B Su b t o t a l Bu s i n e s s To t a l Re s i d e n c e & B u s i n e s s 20 2 19 9 Na m e o f C e n t r a l O f f i c e: No r t h F o r k Pr e f i x ( e s ) : 2 0 8 - 86 5 Ce n t r a l O f f i c e S w i t c h Ch e c k a l l t h a t a p p l y : St a n d A l o n e Ho s t Re m o t e Ac c e s s L i n e C a p a c i t y De s i g n : 14 3 2 In s t a l l e d / E q u i p p e d : 14 3 2 / 6 3 8 Cl a s s i f i c a t i o n o f C u s t o m e r A c c e s s Be g i n n i n g o f Y e a r Ne w C o n n e c t s ( a ) Di s c o n n e c t s (a ) En d o f Y e a r Mu l t i - Li n e Pa r t y CE N T R A L O F F I C E D A T A as o f D e c e m b e r 3 1 , 2 0 0 2 ( u n l e s s o t h e r w i s e i n d i c a t e d ) Ty p e : No r t h e r n T e l e c o m R L C M Ch e c k o n e : Di g i t a l An a l o g - Re s i d e n c e Si n g l e L i n e Mu l t i - Pa r t y Pa r t y 20 4 20 7 Fo r e i g n E x c h a n g e : Di a l T o n e f r o m t h i s C , Di a l T o n e f r o m a n o t h e r C , No n e No n e Cu s t o m C a l l i n g : Nu m b e r o f c u s t o m e r s w i t h a t l e a s t o n e f e a t u r e : To t a l n u m b e r o f f e a t u r e s s u b s c r i b e d t o : (a ) I n f o r m a t i o n n o t a v a i l a b l e - n e t o n l y Re v i s e d 8 / 9 9 Ch e c k o n e : El e c t r o n i c El e c t r o - Me c h a n i c a l Ot h e r : Ac c e s s L i n e s i n U s e Cu s t o m e r L i n e s : 25 7 (I n c l u d e C e n t r e x , P A L , S e m i - Pu b . Pu b l i c T e l e p h o n e L i n e s Co m p a n y O f f i c i a l L i n e s Co m p a n y T e s t L i n e s Su b t o t a l Re s i d e n c e Ce n t r e x NA R . 21 4 22 2 In c l u d e d i n O f f i c i a l L i n e s Mu l t i - Li n e Pa r t y Bu s i n e s s Si n g l e L i n e Mu l t i - pa r t y Pa r t y Di r e c t o r y L i s t i n g s : Nu m b e r o f C u s t o m e r s w i t h N o n p u b l i s h e d o r N o n l i s t e d : Pa g e 1 8 C Su b t o t a l Bu s i n e s s To t a l Re s i d e n c e & B u s i n e s s 24 6 25 7 Lo c a l E x c h a n g e 75 6 - S a l m o n 76 8 - L e a d o r e 86 5 - N o r t h F o r k 5 T O T A L La s t U p d a t e 8 / 9 9 NU M B E R O F C A L L S C O M P L E T E D B Y C U S T O M E R S D U R I N G ( Y e a r ) 2 0 0 2 . Av e r a g e # Lo c a l C a l l s To l l C a l l s O r i Q i n a t e d ( T o t a l o f a l l C a r r i e r s ) of C u s t o m e r Nu m b e r Av g . / Av g . / Li n e s i n U s e (1 O 0 0 s ) Li n e In t r a s t a t e In t e r s t a t e To t a l Li n e 78 1 N/ A N/ A 77 0 24 2 73 7 36 2 50 7 60 4 66 3 20 1 N/ A N/ A 00 0 75 4 14 6 , 75 4 73 0 25 2 N/ A N/ A 14 0 , 99 5 52 1 17 5 51 6 69 6 23 4 00 7 23 7 82 2 63 7 Pa g e 1 9 82 9 87 4 66 8 ANNUAL REPORT FOR SMALL TELEPHONE COMPANIES YEAR ENDED DECEMBER , 2002. CUSTOMER RELATIONS RULES COMPLIANCE Rule IDAPA 31,21.01,603 Rule IDAPA31.41.01.105 Please provide copies of: Summary of Customer Relations Rules for Teleghone Corporations Idaho Telephone Solicitation Act Notification Method of Notification: Mailed separately to customers Yes No~ Included in directory Yes X Date of notification Salmon Directory - January 2002 Alternate method of notification Rule IDAPA 31.41.01.403, Record of Complaints: Number received by Company Category of complaints (if known): Deposit Disputes Charges on Bill Denial/Termination Quality or Availability of Service Carrier Selection/Assignment Miscellaneous Last Update 8/99 Page 20 CERTIFICATE State of Louisiana ) ss County of Ouachita , the undersigned Karen A. Puckett and Neil A. Sweasy of the CenturyTel of Idaho, Inc.utility, on our oath do severally say that the foregoing return has been prepared under our direction, from the original books, papers, and records of said utility; that we have carefully examined same, and declare the same to be a correct statement of the business affairs of said utility for the period covered by the return in respect to each and every matter and thing therein set forth, to the best of our knowledge, information and belief. ~(~~U&: . (Chie Officer) ,J-tJ A We (Officer in Charge Accounts) Subscribed and Sworn to Before Me this day of 1'1\ 4AtJ-,, (Year) ..JDO~ Pt:. Notary Public My Commission Expires Il:I- , (YearL- gd k/ excel/j n e Iso n/ an u I rpts/te I ann ua I rpt Last Update 8/99 Page 21 - . ~ - . - ' , Sa l m o n Le a d o r e No r t h F o r k (E ) Ar e a C o d e 2 0 8 Lo o k I n s i d e f o r : ~ C o m m u n i t y I n f o r m a t i o n ~ G o v e r n m e n t O f f i c e s ~ I d a h o Z I P Co d e s ~ N e w c o m e r I n f o r m a t i o n ~ N u m e r i c a l C r o s s R e f e r e n c e Us e u n t i l J a n u a r y 2 0 0 4 Vi s i t C e n t u r y T e l o n t h e I n t e r n e t at o : : : w w w , ce n t u r y t e l . c o m : : o Fo r l o c a l i n f o r m a t i o n g o t o . . : : c o m m u n i t y , ce n t u r y t e l . n e t : : o "~ . ~~ ; , TA B L E O F C O N T E N T S Em e r g e n c y T e l e p h o n e Nu m b e r s . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Te l e p h o n e I n f o r m a t i o n Wh e r e t o R e a c h U s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Do i n g B u s i n e s s w i t h U s . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4- 7 To O r d e r N e w S e r v i c e Co s t s t o B e g i n S e r v i c e Es t a b l i s h i n g C r e d i t Lo c a l S e r v i c e O p t i o n s Se r v i c e S a t i s f a c t i o n Di r e c t o r y L i s t i n g O p t i o n s Ye l l o w P a g e A d v e r t i s i n g Eq u i p m e n t f o r S a l e o r L e a s e Pa y i n g Y o u r B i l l Qu e s t i o n s A b o u t Y o u r B i l l In s i d e W i r e M a i n t e n a n c e Yo u r T e l e p h o n e B i l l ~e p a i r a n d T r o u b l e s h o o t i n g . . . . . . . . . . . . . . . . . . . . . . . . :a I l i n g F e a t u r e s a n d S e r v i c e s . . . . . . . . . . . . . . . . Ca l l F o r w a r d i n g Ca l l W a i t i n g 3- W a y C a l l i n g Sp e e d C a l l i n g Ca l l e r i l l N a m e a n d N u m b e r Pe r s o n a l R i n g i n g Ca l l T r a c e Au t o m a t i c C a l l B a c k La s t C a l l R e t u r n An o n y m o u s C a l l R e j e c t i o n Se l e c t i v e C a l l A c c e p t a n c e Se l e c t i v e C a l l F o r w a r d i n g Se l e c t i v e C a l l R e j e c t i o n Wa n D L i n e Vo i c e M a i l Ce n t r e x WH E R E T O R E A C H Lo c a l C a l l i n g . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lo n g D i s t a n c e C a l l i n g . . . . . . . . . . . . . . . . . . . . . . , . . . 16 - 1 7 Di r e c t D i a l i n g Op e r a t o r A s s i s t e d C a l l s Di r e c t o r y A s s i s t a n c e Se l e c t i n g a L o n g D i s t a n c e C a r n e r Ce n t u r y T e l C a l l i n g C a r d s Ar e a C o d e s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 - In t e r n a t i o n a l C a l l i n g . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . Co n s u m e r T i p s . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 - Es s e n t i a l a n d A d v a n c e d S e r v i c e s Te l e p h o n e A s s i s t a n c e P r o g r a m Id a h o R e l a y S e r v i c e Ha n d l i n g A n n o y a n c e C a l l s Te l e p h o n e S o l i c i t a t i o n Pa y - Pe r - Ca l l S e r v i c e Te l e p h o n e S a f e t y Ca l l B e f o r e Y o u D i g Ce n t u r y T e l C u s t o m e r P a y m e n t C e n t e r II I S o u t h T e r r a c e , S a l m o n Lo b b y H o u r s : M o n d a y - Fr i d a y , 8 a . m. t o 1 p . m. , 2 p . m. t o 5 p . Re s i d e n t i a l C u s t o m e r s Te l e p h o n e S e r v i c e a n d B i l l i n g . . . . . . . . . . . . . . . . . . . . , . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 0 - 20 1 - 40 9 9 (M o n d a y - Fr i d a y 8 a . 5 p . Pa y m e n t A r r a n g e m e n t s ' . ' " " , , ' . ' , , ' . . " . . ' . . . . . . . . . . . . . . . . . . . . . . , . . . . . . . ' . . . . . . . . . . . . . . . . . . . . . . . , . . , . . . , . . . . 88 8 - 64 6 - 00 0 4 Di r e c t o r y A s s i s t a n c e . , . . . . . . . . . , . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . Se e p a g e 1 6 Bu s i n e s s C u s t o m e r s Te l e p h o n e S e r v i c e a n d B i l l i n g . . . , . . . . . . , . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 0 . 20 1 - 41 0 2 (M o n d a y - Fr i d a y 8 a . 5 p . Bu s i n e s s S y s t e m S a l e s ' . . , . . " . . . , . . . . . . . . . . . , . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 0 - 20 1 - 41 0 2 Pa y m e n t A r r a n g e m e n t s " " " " " " " " " " " " " " " " " " " " " " " " " " " " . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 8 - 64 6 - 00 0 4 Ye l l o w P a g e A d v e r t i s i n g , . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . , 88 8 - 26 8 - 13 8 5 Ye l l o w P a g e C u s t o m e r S e r v i c e . . . . . . , . . . , . . . " . . . . . . . . . . . . . . . . , . . . . , . . . , . . . " , , . . . . . . . . . . . . . . . . . . , . . . . , . , , 80 0 - 62 5 - 04 3 7 Re p a i r S e r v i c e 24 H o u r s " , . " . . . , . . , . . , . " . " . " . . , . . . . . . . . , . . . . . . , . . . . . . . " . . , . . . . . . . . . . . . . . . . . . . . , . . . . , . . . . . . . . , . . . . . . . . . . . . . , . . . . . . . , . . . . . . , . . . , . . , . If o u t o f a r e a o r u s i n g a c e l l u l a r t e l e p h o n e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 0 - 82 4 - 28 7 7 Co m m u n i t y I n f o r m a t i o n . . . . 24 - 3 1 Ou r H o m e t o w n Ne w c o m e r I n f o r m a t i o n Sa l m o n P o i n t s o f I n t e r e s t To u r i s m a n d R e c r e a t i o n Co m m u n i t y C a l e n d a r Go v e r n m e n t O f f i c e s Id a h o Z I P C o d e s Bu r i e d C a b l e L o c a t i o n S e r v i c e Ca l l 7 2 h o u r s b e f o r e y o u d i g . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 0 - 82 4 - 28 7 7 Ad m i n i s t r a t i o n Cu s t o m e r P a y m e n t C e n t e r , S a l m o n (M o n d a y - Fr i d a y 8 a , l p . ; 2 p . 5 p . m. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 6 - 20 0 0 Ge n e r a l A d m i n i s t r a t i o n . , . . , . . . , . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . , . . . . . . . . . 80 0 - 20 1 - 40 9 9 80 0 N u m b e r D i r e c t o r y Po p u l a r 8 0 0 N u m b e r s f o r Y o u r Co n v e n i e n c e Ad d i t i o n a l D i r e c t o r i e s Ce n t u r y T e l L o c a l D i r e c t o r y . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 80 0 - 20 1 - 40 9 9 Ou t - o f - T o w n D i r e c t o r i e s " . . . . . . " . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . 80 0 - 42 3 . 25 3 3 Se r v i c e s f o r t h e H e a r i n g a n d S p e e c h I m p a i r e d 10 ' Id a h o T e l e c o m m u n i c a t i o n s R e l a y S e r v i c e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fo r A d d i t i o n a l I n f o r m a t i o n .. . . . , ~. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ee p a g e 2 1 e f o l l o w i n g i n f o n n a t i o n p a g ~ s a r e c o p y r i g h t e d b y C e n t u r y T e l o f I d a h o , I n c . 2 0 0 3 , T h i s d i r e c t o r y i s t h e p r o p e r t y ~" . t u r y T e l . A t t a c h m e n t o f b m d e r s , c o v e r s o r o t h e r d e v i c e s n o t p r o v i d e d o r a u t h o r i z e d b y C e n t u r y T e l i s Ih l b l l e d , Ti m e a n d T e m p e r a t u r e . . , . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . , . . 75 6 - 11 4 4 DO I N G B U S I N E S S WI T H To O r d e r N e w S e r v i c e Wh e n y o u re r e a d y t o b e g i n t e l e p h o n e s e r v i c e ca l l t h e C e n t u r y T e l C u s t o m e r C o n t a c t C e n t e r . A re p r e s e n t a t i v e w i l l d e s c r i b e t h e s e r v i c e s a v a i l a b l e to y o u , e x p l a i n t h e c h a r g e s a n d t a k e y o u r o r d e r . I f yo u a r e b u i l d i n g a n e w h o m e , p l e a s e c a l l w i t h a le g a l d e s c r i p t i o n w h e n c o n s t r u c t i o n b e g i n s . Wh e n y o u c a l l i n , y o u w i l l b e a s k e d f o r t h e fo l l o w i n g i n f o n n a t i o n : . y o u r c o m p l e t e st r e e t a d d r e s s ( i n c l u d i n g ap a r t m e n t o r s u i t e n u m b e r ) . i n f o n n a t i o n a b o u t y o u r p r e v i o u s t e l e p h o n e se r v i c e , i n c l u d i n g t e l e p h o n e n u m b e r , c i t y a n d st a t e . e m p l o y m e n t a n d cr e d i t i n f o n n a t i o n ( f o r re s i d e n t i a l t e l e p h o n e s e r v i c e ) . b u s i n e s s o w n e r s h i p i n f o n n a t i o n (f o r b u s i n e s s se r v i c e ) . t h e t y p e s o f s e r v i c e s y o u wa n t . y o u r c h o i c e o f l o n g - di s t a n c e c a r r i e r . h o w y o u w a n t t o be l i s t e d i n t h e t e l e p h o n e di r e c t o r y To D i s c o n n e c t S e r v i c e If y o u n o l o n g e r w a n t t e l e p h o n e s e r v i c e , c a l l Ce n t u r y T e l w i t h : . y o u r t e l e p h o n e nu m b e r . d a t e o f d i s c o n n e c t i o n . t h e a d d r e s s w h e r e we s h o u l d s e n d t h e fi n a l b i l l If y o u l e a s e e q u i p m e n t f r o m C e n t u r y T e l , y o u mu s t r e t u r n t h e e q u i p m e n t t o t h e C u s t o m e r C o n t a c t Ce n t e r a f t e r d i s c o n t i n u i n g s e r v i c e , Co s t s t o B e g i n S e r v i c e A o n e - ti m e f e e i s c h a r g e d t o i n s t a l l o r c h a n g e yo u r s e r v i c e . T h e u s e o f t e l e p h o n e s e r v i c e f o r bu s i n e s s p u r p o s e s a u t o m a t i c a l l y s u b j e c t s t h a t se r v i c e t o b u s i n e s s r a t e s r e g a r d l e s s o f t h e t y p e o f pr e m i s e s w h e r e t h e t e l e p h o n e i s i n s t a l l e d . A n ad v a n c e p a y m e n t o r d e p o s i t m a y a l s o b e r e q u i r e d , If y o u n e e d i n s i d e w i r i n g o r j a c k s , y o u h a v e th r e e o p t i o n s : Yo u c a n h a v e C e n t u r y T e l d o t h e w o r k a t t h e co s t o f t i m e a n d m a t e r i a l s , . Y o u c a n h a v e a n i n d e p e n d e n t c o n t r a c t o r d o th e w o r k . . Y o u c a n d o t h e w o r k y o u r s e l f . Es t a b l i s h i n g C r e d i t If y o u a r e a n e w c u s t o m e r w i t h C e n t u r y T e l y o u ma y b e a s k e d f o r a n a d v a n c e p a y m e n t o r d e p o s i t to e s t a b l i s h s e r v i c e . C u s t o m e r s r e q u e s t i n g b u s i n e s s te l e p h o n e s e r v i c e m a y b e r e q u i r e d t o d e m o n s t r a t e sa t i s f a c t o r y c r e d i t t h a t i s a p p r o p r i a t e f o r t h e se r v i c e r e q u e s t e d , De p o s i t s a r e b a s e d o n l o c a l s e r v i c e a n d l o n g di s t a n c e c h a r g e s , A n y r e s i d e n t i a l c u s t o m e r w h o fu r n i s h e s a g u a r a n t o r i s n o t r e q u i r e d t o p a y a de p o s i t . A n y C e n t u r y T e l r e s i d e n t i a l c u s t o m e r w i t h tw e l v e m o n t h s g o o d c r e d i t q u a l i f i e s a s a g u a r a n t o r , Yo u r d e p o s i t w i l l b e r e f u n d e d w i t h i n t e r e s t a f t e r 12 m o n t h s i f y o u r t e l e p h o n e b i l l s a r e p a i d o n t i m e , If s e r v i c e i s d i s c o n t i n u e d d u r i n g t h i s t i m e , t h e de p o s i t a n d i n t e r e s t w i l l b e a p p l i e d t o y o u r f i n a l bi l l , I n t e r e s t r a t e s a r e s e t p e r i o d i c a l l y b y t h e I d a h o Pu b l i c U t i l i t y C o m m i s s i o n , Th e O p p o r t u n i t y P a g e s a r e a v a i l a b l e t o c u s t o m e r s t o a s s i s t w i t h t e l e p h o n e u s e , A d d i t i o n a l d i r e c t o r i e s ar e a v a i l a b l e a t n o c h a r g e , D i r e c t o r i e s f o r c i t i e s o u t s i d e t h e C e n t u r y T e l s e r v i n g a r e a m a y b e p u r c h a s e d b y cW l i n g 1~ ~ 2 5 3 ~ Sh o u l d a n e n u r o c c u r i n y o u r l i s t i n g , c a l l t h e C u s t o m e r C o n t a c t C e n t e r , T h e c o m p a n y s l i a b i l i t y f o r en u r s o r o m i s s i o n s i s l i m i t e d i n a c c o r d a n c e t o i t s t a r i f f s , C h a n g e s t o y o u r d i r e c t o r y l i s t i n g s m u s t b e m a d e no l a t e r t h a n m i d S e p t e m b e r o f e a c h y e a r t o a p p e a r i n t h e f o l l o w i n g y e a r s d i r e c t o r y , Th e a s s i g n m e n t o f a n u m b e r t o y o u r s e r v i c e i s a t t h e d i s c r e t i o n o f C e n t u r y T e l . T h e c u s t o m e r h a s n o pr o p r i e t a r y r i g h t t o a n u m b e r , a n d t h e c o m p a n y m a y m a k e r e a s o n a b l e c h a n g e s i n t h e t e l e p h o n e n u m b e r o r ce n t r a l o f f i c e d e s i g n a t i o n a s t h e r e q u i r e m e n t o f s e r v i c e m a y d e m a n d . CE N 7 1 J R y T E L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DO I N G B U S I N E S S WI T H Lo c a l S e r v i c e O p t i o n s Ce n t u r y T e l p r o v i d e s l o c a l t e l e p h o n e s e r v i c e w i t h i n ou r s e r v i n g a r e a , O p t i o n a l c a l l i n g p l a n s a r e a v a i l a b l e fo r c a l l s m a d e t o a r e a s o u t s i d e o f y o u r l o c a l a r e a . S e e pa g e 1 5 f o r E A S ( E x t e n d e d A r e a S e r v i c e ) l o c a t i o n s . Ce n t u r y T e l a l s o o f f e r s v a r i o u s t y p e s o f o p t i o n a l se r v i c e s f o r r e s i d e n t i a l a n d b u s i n e s s c u s t o m e r s , T h e s e se r v i c e s i n c l u d e : . C a l l i n g F e a t u r e s . C a l l e r I D S e r v i c e . V o i c e M a i l . I n t e r n e t Ac c e s s . D S L (D i g i t a l S u b s c r i b e r L i n e ) S e r v i c e s . F a x / C o m p u t e r L i n e s . M u l t i - Li n e S e r v i c e s . T e l e p h o n e E q u i p m e n t f o r Sa l e o r L e a s e . C e n t r e x . D a t a S e r v i c e s . L o n g D i s t a n c e C a l l i n g P l a n s . L o n g D i s t a n c e C a l l i n g C a r d s . W e b P a g e D e s i g n a n d H o s t i n g . I n s i d e W i r e Ma i n t e n a n c e . T o l l R e s t r i c t i o n . C o l l e c t a n d T h i r d P a r t y B i l l i n g Bl o c k . 9 0 0 C a l l B l o c k i n g No t e : S e r v i c e s m a y n o t b e a v a i l a b l e i n a l l a r e a s , T h e us e o f t e l e p h o n e s e r v i c e f o r b u s i n e s s p u r p o s e s au t o m a t i c a l l y s u b j e c t s t h a t s e r v i c e t o b u s i n e s s r a t e s re g a r d l e s s o f t h e t y p e o f p r e m i s e w h e r e t h e t e l e p h o n e is i n s t a l l e d , Se r v i c e S a t i s f a c t i o n A C e n t u r y T e l c u s t o m e r s e r v i c e r e p r e s e n t a t i v e wi l l b e h a p p y t o a s s i s t y o u w i t h a n y p r o b l e m s yo u m a y h a v e w i t h r e g a r d t o o u r s e r v i c e s . I f t h e y ar e u n a b l e t o s o l v e y o u r p r o b l e m , a s k a su p e r v i s o r f o r a s s i s t a n c e , Yo u m a y a l s o w r i t e t o : Cu s t o m e r C o n t a c t C e n t e r M a n a g e r Ce n t u r y T e l 29 0 N , M a i n Ka l i s p e l l , M T 5 9 9 0 1 Id a h o P u b l i c U t i l i t i e s C o m m i s s i o n P, 0 , B o x 8 3 7 2 0 Bo i s e , I D 8 3 7 2 0 - 00 7 4 Te l e p h o n e : 1 - 20 8 - 33 4 - 03 0 0 TI Y : 1 - 20 8 - 33 4 . 31 5 1 Di r e c t o r y L i s t i n g O p t i o n s Ev e r y s u b s c r i b e r m a y b e l i s t e d o n c e i n t h e al p h a b e t i c a l s e c t i o n o f t h e d i r e c t o r y w i t h o u t c t Ad d i t i o n a l d i r e c t o r y l i s t i n g o p t i o n s a r e a v a i l a b me e t y o u r p e r s o n a l o r b u s i n e s s n e e d s . . A s a li s t e d n u m b e r , y o u h a v e t h e o p t i o ch o o s i n g h o w y o u r l i s t i n g w i l l r e a d , W e pr i n t y o u r e n t i r e n a m e a n d a d d r e s s o r o f va r i a t i o n s o f t h e s a m e , No m o n t h l y c h a r . A s a n o n - li s t e d n u m b e r , y o u r n a m e a n I te l e p h o n e n u m b e r w o u l d b e a v a i l a b l e i n di r e c t o r y a s s i s t a n c e b u t n o t i n t h e t e l e p h di r e c t o r y , Mo n t h l y c h a r g e , . A s a n o n - pu b l i s h e d n u m b e r , y o u r n a m te l e p h o n e n u m b e r w o u l d n o t b e l i s t e d w di r e c t o r y a s s i s t a n c e o r i n t h e t e l e p h o n e di r e c t o r y , Mo n t h l y c h a r g e , As a d u a l n a m e l i s t e d n u m b e r , y o u w o ha v e t w o f i r s t n a m e s l i s t e d u n d e r t h e s a r na m e ( i . e, J a n e & J o h n D o e ) , No m o n t h l ch a r g e , . A n ad d i t i o n a l l i s t i n g i n t h e d i r e c t o r y w th e s a m e n u m b e r u n d e r a d i f f e r e n t n a m e ro o m m a t e . s p o u s e w i t h a d i f f e r e n t l a s t n , yo u r e - m a i l a d d r e s s , Mo n t h l y c h a r g e . . A n al t e r n a t e c a l l l i s t i n g i n t h e d i r e c t o r ) re f e r t o a n o t h e r n u m b e r , Mo n t h l y c h a r g e . A b o l d - fa c e o r h i g h l i g h t e d l i s t i n g i n t h l pa g e s i s a v a i l a b l e t o b r i n g a t t e n t i o n t o y ( bu s i n e s s , Mo n t h l y c h a r g e , Ye l l o w P a g e A d v e r t i s i n g A f r e e y e l l o w p a g e l i s t i n g i s p r o v i d e d t o a l bu s i n e s s c u s t o m e r s , I f y o u w i s h t o p l a c e a y e l pa g e a d v e r t i s e m e n t , c a l l 1 - 88 8 - 26 8 - 13 8 5 , G e al l a d s m u s t b e p l a c e d b y m i d S e p t e m b e r t o b in c l u d e d i n t h e n e x t d i r e c t o r y . Eq u i p m e n t f o r S a l e o r Le a ~ Ce n t u r y T e l o f f e r s a v a r i e t y o f t e l e p h o n e s f o le a s e a t a m i n i m u m m o n t h l y r a t e , E q u i p m e n t f in d i v i d u a l s e t s t o k e y s y s t e m s i s a v a i l a b l e f o r t an d r e s i d e n t i a l c u s t o m e r s , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. , ~ ". ~ " , " " , .; , ~ . " ,,; ~~ ~ ~ ~ , -- - - - ~- - DO I N G B U S I N E S S W I T H Pa y i n g Y o u r B i l l Fo r y o u r c o n v e n i e n c e , a r e t u r n en v e l o p e i s i n c l u d e d w i t h e a c h mo n t h l y b i l l , D e t a c h t h e b o t t o m po r t i o n o f y o u r b i l l a n d r e t u r n w i t h yo u r p a y m e n t . W r i t e y o u r te l e p h o n e n u m b e r o n t h e c h e c k o r mo n e y o r d e r , I f t h e r e t u r n e n v e l o p e is n o t a v a i l a b l e , m a i l y o u r p a y m e n t to : Ce n t u r y T e l P. O . B o x 6 0 0 0 Ma r i o n , L A 7 1 2 6 0 - 60 0 0 Pa y m e n t s m a y a l s o b e m a d e a t : Ce n t u r y C u s t o m e r , P a y m e n t C e n t e r 11 1 S o u t h T e r r a c e P. O . B o x 1 0 0 7 Sa l m o n , I D 8 3 4 6 7 8 a . m . l p . m. & 2 p . S p . Mo n d a y - F r i d a y Au t o m a t i c a l l y Ce n t u r y T e l o f f e r s t w o a u t o m a t i c p a y m e n t m e t h o d s : A n au t o m a t i c d e d u c t i o n f r o m y o u r b a n k a c c o u n t ( C o n n e c t C h e c k ) o r cr e d i t c a r d p a y m e n t s , O n c e y o u e n r o l l i n e i t h e r o f t h e a u t o m a t i c pa y m e n t p l a n s , C e n t u r y T e l w i l l d e d u c t t h e a m o u n t o f y o u r te l e p h o n e b i l l f r o m y o u r d e s i g n a t e d b a n k o r c r e d i t c a r d a c c o u n t . Yo u w i l l s t i l l r e c e i v e a c o m p l e t e s t a t e m e n t o f y o u r c h a r g e s e a c h mo n t h b y m a i l . Co n n e c t C h e c k To a u t o m a t i c a l I y p a y y o u r t e l e p h o n e b i l l e a c h m o n t h f r o m yo u r b a n k a c c o u n t , c a l I o u r C u s t o m e r C o n t a c t C e n t e r a n d pr o v i d e t h e b a n k a c c o u n t n u m b e r y o u w o u l d l i k e t o u s e t o p a y yo u r t e l e p h o n e b i l l , T h i s i s a s i m p l e , c o n v e n i e n t w a y t o au t o m a t i c a l I y p a y y o u r t e l e p h o n e b i l l e a c h m o n t h a t n o ad d i t i o n a l c o s t t o y o u . Cr e d i t C a r d P a y m e n t s Ce n t u r y T e l a c c e p t s V i s a , M a s t e r C a r d " ' , D i s c o v e r ' " a n d A m e r i c a n Ex p r e s s '" f o r p a y m e n t o f t e l e p h o n e b i l l s a n d o t h e r s e r v i c e s . O n c e yo u e n r o l l i n t h e c r e d i t c a r d p a y m e n t p l a n , C e n t u r y T e l w i l l c h a r g e yo u r t e l e p h o n e e x p e n s e s t o y o u r c r e d i t c a r d a c c o u n t e a c h m o n t h , Bi l l i n g P r o c e d u r e s Mo ~ i h I y c h a r g e s f o r t e l e p h o n e s e r v i c e a r e b i l l e d on e m o n t h i n a d v a n c e a n d l o n g d i s t a n c e c a l l s a r e bi l l e d a f t e r y o u m a k e t h e m , Th e p a y m e n t d u e d a t e , p r i n t e d o n t h e f r o n t p a g e of y o u r b i l I , i s t h e d a t e b y w h i c h C e n t u r y T e l sh o u l d r e c e i v e y o u r p a y m e n t . Y o u r b i l I i s c o n s i d e r e d pa s t d u e i f y o u r p a y m e n t i s n o t r e c e i v e d b y t h i s da t e . I f p a y m e n t i s n o t r e c e i v e d w i t h i n 3 0 d a y s a f t e r th e d u e d a t e , y o u r s e r v i c e c o u l d b e s u b j e c t t o di s c o n n e c t i o n , I f y o u r p a y m e n t w i l l n o t r e a c h u s b y th a t d a t e , c a l l t h e C u s t o m e r C o n t a c t C e n t e r t o di s c u s s p a y m e n t a l t e r n a t i v e s . If y o u r s e r v i c e i s d i s c o n n e c t e d f o r n o n - pa y m e n t , co n t a c t a c u s t o m e r s e r v i c e r e p r e s e n t a t i v e , P a y m e n t of t h e p a s t d u e b a l a n c e , a n d a d e p o s i t , i f a p p l i c a b l e wi l l b e r e q u i r e d b e f o r e s e r v i c e c a n b e r e s t o r e d , Qu e s t i o n s A b o u t Y o u r B i l l If y o u h a v e q u e s t i o n s a b o u t y o u r b i l l , c a l l t h e Ce n t u r y T e l C u s t o m e r C o n t a c t C e n t e r , T o a s s i s t wi t h q u e s t i o n s r e g a r d i n g l o n g d i s t a n c e c h a r g e s o n yo u r C e n t u r y T e l b i l l , a t e l e p h o n e n u m b e r f o r y o u r lo n g d i s t a n c e c a r r i e r e s ) i s p r i n t e d o n y o u r b i l l , In s i d e W i r e M a i n t e n a n c e Ce n t u r y T e l m a k e s r e p a i r s t o t h e t e l e p h o n e l i n e s ou t s i d e y o u r h o m e o r b u s i n e s s . R e p a i r s y o u a s k u s to m a k e t o y o u r i n s i d e w i r i n g o r j a c k s m a y r e s u l t in a d d i t i o n a l c h a r g e s , u n l e s s y o u s u b s c r i b e t o o u r lo w c o s t w i r e m a i n t e n a n c e p l a n - W i r e W a t c h . Wi t h W l f e W a t c h , w e ll r e p a i r y o u r i n s i d e te l e p h o n e w i r i n g a n d j a c k s f r e e o f c h a r g e . A l l y o u do i s p a y a s m a l l m o n t h l y c h a r g e i n c l u d e d o n y o u r bi l l . Y o u r i n s i d e w i r i n g , h o w e v e r , m u s t m e e t ce r t a i n t e c h n i c a l s t a n d a r d s , C a l l o u r C u s t o m e r Co n t a c t C e n t e r f o r m o r e i n f o n n a t i o n , .. - - - - . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . '~ ~ - -* , . .j, " ,," ~ i ~ 0 ' " ' " ' ~ " "" " " ' . I t , ; ~ _ V " , " , ~ - -- - - ~ = . t ~ " " , o l ' . . ! i ; , ' fu ' '1 R : ~ : , ' DO I N G B U S I N E S S WI T H Ea s y - t o - r e a d f o r m a t Yo u r C e n t u r y T e l b i l l : . P r o v i d e s a c o n s o l i d a t e d , e a s y - to - fo l I o w re v i e w o f y o u r s e r v i c e f e e s . . I n d i v i d u a l l y b r e a k s o u t e a c h s e r v i c e t o he l p y o u u n d e r s t a n d t h e c h a r g e s . . S h o w s i m p o r t a n t m e s s a g e s t h a t a f f e c t yo U ! se r v i c e . . I n d i c a t e s o p p o r t u n i t i e s t h a t c a n b e n e f i t yo u . Ev e r y t h i n g y o u n e e d i n o n e e a s y - to - r e a d fo n n a t . -, ~ . .. - - - - - - -D o t , 1. A c c o u n t N a m e a n d N u m b e r - Yo u r a c c o u n t n a m e a n d nu m b e r w i l l a p p e a r a t t h e t o p of e a c h p a g e . 2. B a l a n c e I n f o n n a t i o n - A su m m a r y o f y o u r p r e v i o u s an d c u r r e n t b a l a n c e s . 3. A c c o u n t S u m m a r y - L i s t o f pa y m e n t s a n d c r e d i t s t o t h e ac c o u n t . 4. C u r r e n t C h a r g e S u m m a r y - Su m m a r y o f c h a r g e i n f o n n a ti o n f o r a n y a p p l i c a b l e se r v i c e s . A. C h a r g e s a s s e s s e d o n t h e en t i r e a c c o u n t r a t h e r t h a n th e i n d i v i d u a l l i n e ; i n c l u d t so m e t a x e s a n d s u r c h a r g e s . B. C h a r g e s t h a t m u s t b e p a i d in o r d e r t o k e e p s e r v i c e co n n e c t e d . Yo u r T e l e p h o n e B i l l Ce n t u r y T e l i s p r o u d o f t h e s e r v i c e w e p r o v i d e na t i o n w i d e t o m i l l i o n s o f c u s t o m e r s ev e r y d a y . Pa r t o f t h i s s e r v i c e i s i n s u r i n g t h a t o u r f e e s a r e cl e a r , u n d e r s t a n d a b l e a n d a c c u r a t e . On e b i l l f o r a l l y o u r s e r v i c e s Yo u r C e n t u r y T e l s e r v i c e s a r e n o w co n s o l i d a t e d i n t o o n e e a s y - to - r e a d b i l l . S o , n o ma t t e r w h a t s e r v i c e s o r h o w m a n y s e r v i c e s y o u ha v e w i t h C e n t u r y T e l , y o u c a n e a s i l y m a n a g e th o s e e x p e n s e s . O n e p a y m e n t , o n e c o m p a n y , on e b i l l - to s e r v e y o u b e t t e r . CE ~ L '0 , "" ' " _l A m " " " " sr . .." ' " -- - - - . : 0 0 .. . . . . "" ' ,, " " " " " " " " " " " ' 1 " 0 " . ..I " , II , IJ I " ,, " , II. . . "- " . . J . . ", , " ' . , " " "" " " " , , , lA " " " " ' " -. . .. " " ' . . . . Am o u n t " ' * '. m . . . . . . . . . . . m . " " " ' :: ; ; , ; ; ; ; ; ; , ; ; ; ; ; ; ; ; . . . . ; . ; ; ; ~ ; ; ; ; ' .; ; , ; ; ; ; ; ; . ; , ; ; ; ; : ; ; ; ; ; o ; . ; : , :m m ... . . . m . . . . . . . . . . . "" " " " " ' " -" " . .. . . . "" I N D O E "" " " , " " " 1 "N , "" ' " " " " " ' " == . : . = = : " ~ 5. T o t a l A m o u n t D u e - T o t a l am o u n t d u e f o r t h e m o n t h . 6. R e m i t t a n c e A d d r e s s - ' Pa y m e n t a d d r e s s . 0 ' 5 0 , 5 5 50 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 . . 5 0 ' "" 0 0 ' 0 10 0 0 0 0 0 . . . . . 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . -- - - -- - 0. , ". . . -. . . . " " " " - -- . . ,_ " " " " - - _ " ", - " "" , , , w -- - -. . o F - sr. "" " 0 o - == ~ - - - - - - - - -= - ' ~ - - - - - - _ . _ . - 5 c. _ " " " " " " - . " ,, , "" " " " " , , , . , , " " " " - . . _ __ _ 1_ _ _ _ _ G : - . _ ~ ' ;: : : .. . . . ~ - - _. . . . ' -~ _ . , . . . . , - - , - '- " " ' - - " - . - . " " " ' - ~- - - - - - - - _ . _ - RE P A I R A N D TR O U B L E S H O O T I N G Lo c a t i n g t h e P r o b l e m Te l e p h o n e s e r v i c e p r o b l e m s c a n b e c a u s e d b y y o u r eq u i p m e n t , t h e w i r e a n d j a c k s i n y o u r h o m e o r Ce n t u r y T e l ' s n e t w o r k , W e e n c o u r a g e y o u t o f o l l o w t h e tr o u b l e s h o o t i n g t i p s b e f o r e y o u c a l l o u r R e p a i r Se r v i c e t o d e t e r m i n e i f t h e p r o b l e m e x i s t s w i t h t h e eq u i p m e n t a n d w i r i n g i n y o u r h o m e o r w i t h t h e ne t w o r k o u t s i d e y o u r h o m e , If t h e p r o b l e m i s f o u n d t o b e i n C e n t u r y T e l ' ne t w o r k ( o u t s i d e l i n e s , s w i t c h e s e t c , ), t h e r e p a i r i s co m p l e t e d a t n o c h a r g e , If t h e s o u r c e o f t h e p r o b l e m i s y o u r e q u i p m e n t o r in s i d e w i r e a n d j a c k s , a M a i n t e n a n c e V i s i t C h a r g e ma y b e a s s e s s e d t o f i x y o u r p r o b l e m , A M a i n t e n a n c e Vi s i t C h a r g e a p p l i e s w h e n C e n t u r y T e l d i s p a t c h e s a te c h n i c i a n w h o t r a v e l s , a t y o u r r e q u e s t , t o y o u r h o m e or b u s i n e s s a n d f i n d s t h e t r o u b l e t o b e i n c u s t o m e r pr o v i d e d e q u i p m e n t o r i n s i d e j a c k s a n d w i r i n g . T h e Ma i n t e n a n c e V i s i t C h a r g e i s n o t a r e p a i r c h a r g e ; i t i s a fe e f o r t r a v e l t i m e , R e p a i r o f t h e e q u i p m e n t o r w i r i n g is b a s e d o n t h e l e n g t h o f t i m e t h e r e p a i r r e q u i r e s a n d th e c o s t o f m a t e r i a l s u s e d f o r r e p a i r . Tr o u b l e s h o o t i n g T i p s Si m p l e t e s t s c a n h e l p y o u d e t e r m i n e w h y y o u r te l e p h o n e i s n t w o r k i n g a n d w h e t h e r t h e t r o u b l e i s i n Ce n t u r y T e l ' s l i n e o r y o u r t e l e p h o n e e q u i p m e n t o r in s i d e w i r i n g , To b e g i n t e s t i n g , l o c a t e t h e N e t w o r k I n t e r f a c e De v i c e ( N I D ) o u t s i d e y o u r h o m e w h e r e t h e t e l e p h o n e wi r e e n t e r s y o u r p r e m i s e , T h e N I D i s p r o v i d e d t o h e l p di a g n o s e t e l e p h o n e s e r v i c e p r o b l e m s , If y o u g e t a d i a l t o n e , t h e p r o b l e m e x i s t s i n y o u r ho m e , I f y o u d o n o t g e t a d i a l t o n e , s t o p t e s t i n g a n d ca l l C e n t u r y T e l ' s R e p a i r S e r v i c e , To d i a g n o s e t h e p r o b l e m w i t h i n y o u r h o m e , fo l l o w t h e s e s u g g e s t i o n s : I, V e r i f y t h a t a l l t e l e p h o n e i n s t r u m e n t s a r e hu n g u p p r o p e r l y , 2, V i s u a l l y c h e c k a l l e x p o s e d w i r i n g a n d co n n e c t i o n s f o r d a m a g e , l o o s e c o n n e c t i o n s o r ba r e c o p p e r w i r e s t o u c h i n g e a c h o t h e r . 3, I f y o u h a v e m o r e t h a n o n e t e l e p h o n e j a c k (o u t l e t ) , u n p l u g a l l t e l e p h o n e s , c o m p u t e r s , co r d l e s s t e l e p h o n e s , s a t e l l i t e s y s t e m s o r an s w e r i n g m a c h i n e s f r o m t h e j a c k a n d c h e c k ea c h t e l e p h o n e s e t a t e a c h j a c k t o d e t e r m i n e i f an y o f t h e j a c k s a r e w o r k i n g , I f p r o p e r o p e r a t i o n is o b t a i n e d a t a n y o f t h e j a c k s , t h e t r o u b l e h a s be e n i s o l a t e d t o a n i n s t r u m e n t o r h o u s e w i r i n g . 4, T o i s o l a t e j a c k o r p r e m i s e w i r i n g p r o b l e m s , si m p l y p l u g a w o r k i n g t e l e p h o n e i n e a c h o u t l e t to d e t e r m i n e w h i c h l o c a t i o n i s c a u s i n g t h e tr o u b l e , If t h e p r o b l e m i s i n y o u r o w n t e l e p h o n e eq u i p m e n t , f o l l o w t h e w a r r a n t y i n s t r u c t i o n s o r co n t a c t t h e e q u i p m e n t v e n d o r , C e n t u r y T e l c a n n o t re p a i r y o u r t e l e p h o n e o r o t h e r a u x i l i a r y e q u i p m e n t , If t h e p r o b l e m i s i n y o u r j a c k o r t h e w i r e t h a t ru n s t h r o u g h y o u r h o m e o r o f f i c e , y o u h a v e th r e e op t i o n s : I. Y o u c a n c a l l C e n t u r y T e l . I f y o u s u b s c r i b e t o o u r op t i o n a l W i r e W a t c h m a i n t e n a n c e p r o g r a m , w e wi l l r e p a i r y o u r j a c k o r i n s i d e w i r e a t n o c h a r g e . If y o u a r e n o t a W i r e W a t c h s u b s c r i b e r , w e w i l l be h a p p y t o r e p a i r t h e p r o b l e m , b u t a t i m e a n d ma t e r i a l c h a r g e w i l l a p p l y , 2, Y o u c a n h i r e a n i n d e p e n d e n t c o n t r a c t o r or h o m e r e p a i r e x p e r t t o f i x t h e p r o b l e m , 3, Y o u c a n r e p a i r t h e p r o b l e m y o u r s e l f , CE ~ T E L , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CA L L I N G F E A T U R E S AN D S E R V I C E S Ce n t u r y T e l o f f e r s a v a r i e t y o f o p t i o n a l c a l l i n g s e r v i c e s , F o r i n f o r m a t i o n o n t h e p r i c e s a n d a v a i l a b i l i t y o f t h e s an d o t h e r s e r v i c e s i n y o u r a r e a o r f o r a d d i t i o n a l i n s t r u c t i o n s o n u s i n g t h e s e s e r v i c e s , c a l l o u r C u s t o m e r C o n t a c t Ce n t e r , Ca l l i n g F e a t u r e s R e f e r e n c e G u i d e Ca l l e r I D - Pe r C a l l B l o c k i n g Ca l l T r a c e La s t C a l l R e t u r n Se l e c t i v e C a l l A c c e p t a n c e !i 1 J J E ! fJ l ~ S ? ~ i" ' ~ 9 i . ~; ~ l l l f ~ ! , :1 \ J 1 ~ \ t ' f;\ \ f . Se l e c t i v e C a l l R e j e c t i o n Bi l l e d b y Mo n t h l y F e e o r P e r U s e F e e Co d e s Ac t i v a t e De a c t i v a t e Ye s Fr e e Fr e e Fr e e Fr e e Ye s Ye s Ye s Ye s To u s e c a l l i n g f e a t u r e s o n a r o t a r y t e l e p h o n e , d i a l I I i n p l a c e o f t h e * k e y , Ca l l F o r w a r d i n g If y o u a r e a w a y f r o m h o m e o r t h e o f f i c e , t h e r e i s n o re a s o n t o m i s s c a l l s . N o w y o u r c a l l s c a n f o l l o w y o u o r be a n s w e r e d w h i l e y o u a r e a w a y , To u s e C a l l F o r w a r d i n g : I, P r e s s * 7 2 o n y o u r T o u c h t o n e t e l e p h o n e , 2, W h e n y o u h e a r a s e c o n d d i a l t o n e , d i a l t h e nu m b e r y o u w i s h y o u r c a l l s t o b e f o r w a r d e d t o , Wa i t f o r a n a n s w e r , I f t h e l i n e i s b u s y , o r n o o n e an s w e r s , h a n g u p a n d r e p e a t s t e p s o n e a n d t w o ag a i n , T w o q u i c k t o n e s i n d i c a t e C a l l Fo r w a r d i n g i s i n e f f e c t . 3, C h e c k t h a t y o u r c a l l s w i l l b e f o r w a r d e d b y pr e s s i n g * 7 2 , A b u s y s i g n a l t e l l s y o u C a l l Fo r w a r d i n g i s i n e f f e c t . To c a n c e l C a l l F o r w a r d i n g : I. P r e s s * 7 3 , Y o u w i l l h e a r t w o q u i c k t o n e s w h i c h te l l s y o u c a l l s a r e n o l o n g e r b e i n g f o r w a r d e d , . . . . . . . . . . . . . . . . . Mo r e A b o u t C a l l F o r w a r d i n g . C a l l F o r w a r d i n g i s in e f f e c t u n t i l y o u c a n c e l i t . . Y o u c a n st i l l m a k e o u t g o i n g c a l l s f r o m y o u r te l e p h o n e w h e n C a l l F o r w a r d i n g i s o n , . Y o u r t e l e p h o n e w i l l r i n g br i e f l y b e f o r e a c a l l i s fo r w a r d e d , I f y o u f o r w a r d y o u r c a l l s o u t s i d e o f yo u r c a l l i n g a r e a , y o u w i l l i n c u r l o n g d i s t a n c e ch a r g e s f o r a n y c a l l s f o r w a r d e d f r o m y o u r nu m b e r t o t h e d i s t a n t n u m b e r , F o r e x a m p l e , i f yo u f o r w a r d y o u r c a l l s t o a d i s t a n t n u m b e r , t h e pe r s o n c a l l i n g y o u i s c h a r g e d o n l y f o r t h e c a l l i yo u r n u m b e r ( i f t h e y a r e c a l l i n g l o n g d i s t a n c e ) . Yo u w i l l b e c h a r g e d t h e l o n g d i s t a n c e r a t e f r o n yo u r n u m b e r t o t h e d i s t a n t n u m b e r , co n t i n u e G . . . . . . . . . . . . . . . . ~1 ' 1 _. :- ' . . ~A . ' CA L L I N G F E A T U R E S AN D SE R V I C E ~ CA L L I N G F E A T U R E S AN D S E R V I C E S Ca l l F o r w a r d - N o A n s w e r If y o u d o n o t a n s w e r y o u r t e l e p h o n e w i t h i n f o u r t o si x r i n g s , t h i s f e a t u r e a u t o m a t i c a l l y f o r w a r d s y o u r c a l l s to a p r e p r o g r a m m e d n u m b e r . Ca l l F o r w a r d - B u s y If y o u r e c e i v e a n o t h e r c a l l w h i l e y o u a r e o n t h e te l e p h o n e , t h i s f e a t u r e a u t o m a t i c a l l y f o r w a r d s t h e se c o n d c a l l t o a p r e p r o g r a m m e d n u m b e r . T h i s s e r v i c e , ho w e v e r , i s n o t c o m p a t i b l e w i t h C a l l W a i t i n g . Ca l l F o r w a r d - R e m o t e A c c e s s Th i s f e a t u r e a l l o w s y o u t o f o r w a r d y o u r t e l e p h o n e nu m b e r t o a n o t h e r n u m b e r f r o m a d i s t a n t l o c a t i o n , Th i s i s c o n v e n i e n t i f y o u a r e u n a b l e t o f o r w a r d y o u r ca l l s b e f o r e l e a v i n g h o m e b u t n e e d t o h a v e y o u r c a l l s re a c h y o u a t y o u r n e w d e s t i n a t i o n . T h i s f e a t u r e d o e s re q u i r e r e g u l a r C a l l F o r w a r d i n g t o w o r k . To u s e C a l l F o r w a r d - Re m o t e A c c e s s : I. D i a l t h e a c c e s s n u m b e r f o r y o u r a r e a . Y o u w i l l he a r a s e r i e s o f b e e p s f o l l o w e d b y a d i a l t o n e . 2. D i a l y o u r h o m e t e l e p h o n e n u m b e r ( w i t h o u t t h e ar e a c o d e ) f o l l o w e d b y t h e P I N . 3, W a i t f o r t h e d i a l t o n e , t h e n e n t e r * 7 2 a n d t h e fo r w a r d i n g t e l e p h o n e n u m b e r . Y o u c a n f o r w a r d ca l l s t o l o c a l a n d l o n g d i s t a n c e d e s t i n a t i o n s , T o fo r w a r d t o a l o n g d i s t a n c e n u m b e r , e n t e r I + t h e ar e a c o d e + t h e n u m b e r , Y o u w i l l b e b i l l e d l o n g di s t a n c e c h a r g e s o n e a c h c a l l f o r w a r d e d . 4. C ~ l s a r e f o r w a r d e d . I f a n e r r o r w a s m a d e d u r i n g th i s p r o c e s s , y o u w i l l h e a r , " Yo u r c a l l c a n n o t b e co m p l e t e d a s d i a l e d . To c a n a l C a l l F o r w a r d - Re m o t e A c c e s s : I. D i a l t h e a c c e s s n u m b e r . E n t e r y o u r h o m e te l e p h o n e n u m b e r a n d t h e P I N . L i s t e n f o r t h e d! a l ! o n e , t h e n p r e s s * 7 3 a n d h a n g u p , W h e n di a l m g f r o m h o m e , j u s t l i f t t h e h a n d s e t a n d re s s *7 3 . . . . . Ca l l W a i t i n g A b r i e f t o n e s i g n a l s t h a t a n o t h e r p e r s o n i s t r y i n g t o ca l l y o u w h e n y o u a r e o n t h e t e l e p h o n e , A r e m i n d e r to n e w i l l s o u n d 1 0 s e c o n d s l a t e r , Y o u c a n p u t o n e c a l l on h o l d w h i l e a n s w e r i n g t h e s e c o n d c a l l o r a l t e r n a t e be t w e e n t h e t w o . To u s e C a l l W a i t i n g : I, W h e n y o u h e a r t h e b r i e f t o n e , p r e s s a n d r e l e a s e th e s w i t c h h o o k o n y o u r t e l e p h o n e , T h e s e c o n d ca l l i s o n t h e l i n e a n d t h e f i r s t c a l l i s o n h o l d . 2. T o r e t u r n t o t h e f i r s t c a l l o r a l t e r n a t e b e t w e e n t h e tw o , q u i c k l y p r e s s a n d r e l e a s e t h e s w i t c h h o o k ea c h t i m e , C a l l W a i t i n g d o e s n o t e n a b l e y o u t o sp e a k t o b o t h p a n i e s a t t h e s a m e t i m e . 3. Y o u ? " l a y a l s o a n s w e r t h e w a i t i n g c a l l b y ha n g m g u p a n d w a i t i n g f o r t h e t e l e p h o n e t o ri n g . 4, T o c a n c e l e i t h e r c a l l , s i m p l y h a n g u p , W h e n yo u r t e l e p h o n e r i n g s a g a i n , y o u ll b e c o n n e c t e d wi t h t h e p e r s o n w h o i s s t i l l o n t h e l i n e . Wa y C a l l i n g Fo r b u s i n e s s o r p l e a s u r e , t h i s f e a t u r e a l l o w s y o u t o ta l k w i t h t w o o t h e r p e o p l e a t o n e t i m e , T h e o t h e r pa r t i e s m a y b e l o c a l o r l o n g d i s t a n c e . To u s e 3 - Wa y C a l l i n g : I. P r e s s a n d r e l e a s e t h e s w i t c h h o o k a n d w a i t f o r a br i e f t o n e a n d t h e n a d i a l t o n e , 2. M a k e y o u r s e c o n d c a l l , W h e n t h e s e c o n d p e r s o n an s w e r s , p r e s s a n d r e l e a s e t h e s w i t c h h o o k t o co n n e c t a l l t h r e e c a l l e r s , Y o u m a y t a l k p r i v a t e l y wi t h t h e s e c o n d p e r s o n b e f o r e m a k i n g t h e t h r e e - wa y c o n n e c t i o n , 3, I f t h e s e c o n d c a l l i s b u s y o r t h e r e i s n o a n s w e r , pr e s s a n d r e l e a s e t h e s w i t c h h o o k t w i c e t o r e t u r n to t h e o r i g i n a l c a l l . 4, T h e f i r s t c a l I w i I I e n d w h e n t h a t p e r s o n h a n g s up , T h e s e c o n d c a l l w i l l e n d w h e n y o u p ~ e s s an d r e l e a s e t h e s w i t c h h o o k , B o t h c a l l s w l l I e n d wh e n y o u h a n g u p , To c a n c e l C a D W a i t i n g : Yo u c a n t e m p o r a r i l y s u s p e n d C a l I W a i t i n g s e r v i c e be f o r e y o u p l a c e a c a l I , B e f o r e m a k i n g y o u r c a l I d i a l *7 0 , l i s t e n f o r t h r e e s h o r t t o n e s , a n d t h e n p l a c e ; o u r ca l l . C a l l W a i t i n g h a s b e e n c a n c e l e d f o r t h e d u r a t i o n of t h i s c a l l . C a l l W a i t i n g i s r e s t o r e d o n c e y o u h a n g u p . ~ m a y a l s o , t u r n o f f C a l l W a i t i n g d u r i n g a c a l l b y pr e s s m g t h e s w l l c h h o o k d u r i n g y o u r c o n v e r s a t i o n . Pr e s s * 7 0 a n d t h e n t h e s w i t c h h o o k a g a i n t o c o n t i n u e yo u r c o n v e r s a t i o n w i t h o u t i n t e f f i l p t i o n , C a l I W a i t i n g wi I I n o t w o r k u n t i l y o u h a n g u p . Sp e e d C a l l i n g Th i s f e a t u r e a l I o w s y o u t o r e a c h 8 o r 3 0 f r e q u e n t l y ca l l e d l o c a l o r l o n g d i s t a n c e n u m b e r s b y d i a l i n g o n e - or t w o - di g i t s , To p r o g r a m y o u r t ~ l e p h o n e f o r S p e e d C a l l i n g : I, A s s i g n a c o d e f o r e a c h n u m b e r o n y o u r h s t ( 2 fo r h o m e , 3 f o r o f f i c e , e t c . ), F o r S p e e d C a l l 8 , as s i g n a o n e - di g i t c o d e b e t w e e n 2 a n d 9 , F o r Sp e e d C a l I 3 0 , a s s i g n a t w o - di g i t c o d e b e t w e e n 20 a n d 4 9 , 2. P r e s s * 7 4 o n y o u r T o u c h t o n e t e l e p h o n e f o r Sp e e d C a l l 8 , F o r S p e e d C a l I 3 0 , p r e s s * 7 5 3. L i s t e n f o r a s e c o n d d i a l t o n e . D i a l t h e S p e e d C a l I co d e y o u ve s e l e c t e d a n d t h e f u l I t e l e p h o n e nu m b e r t h a t g o e s w i t h i t . ( T h e p r o g r a m m e d nu m b e r m u s t h a v e a t l e a s t s e v e n d i g i t s , ) B e s u r e to i n c l u d e t h e I + t h e a r e a c o d e w h e n d i a l i n g a lo n g d i s t a n c e n u m b e r , 4, 1 \ v o b e e p s t e l I y o u S p e e d C a l l i n g i s w o r k i n g f o r th a t n u m b e r , R e p e a t t h e s e s t e p s t o a d d o r c h a n g e nu m b e r s , To u s e S p e e d C a l l i n g : Di a l t h e o n e - o r t w o - dig i t c o d e t h a t g o e s W i t h t h e nu m b e r y o u w a n t t o c a l I , T h e n p r e s s t h e # k e y o n yo u r T o u c h t o n e t e l e p h o n e t o m a k e t h e c a l I e v e n fa s t e r , Th e s w i t c h h o o k o r " fl a s h " bu t t o n a c t i v a t e s c e r t a i n fe a t u r e s s u c h a s C a l I Wa i t i n g a n d T h r e e - Wa y Ca l l i n g . Sw i t c h h o o k Ca l l e r I D N a m e a n d N u m b e r Cu s t o m e r s s u b s c r i b i n g t o C a l l e r I D N a m e a n d Nu m b e r w i l l s e e t h e t e l e p h o n e n u m b e r a n d t h e n a n of c a l l e r s d i s p l a y e d o n a s p e c i a l t e l e p h o ~e o r s ~a l l di s p l a y u n i t a t t a c h e d t o t h e i r t e l e p h o n e h n e , T h i s in c l u d e s l o c a l a n d m o s t l o n g d i s t a n c e c a l I s . N o n - pu b l i s h e d o r n o n - li s t e d n u m b e r s w i I I b e d i s p l a y e d su b s c r i b e r s o f C a l l e r I D S e r v i c e , u n l e s s P e r C a l l 0 1 Pe r L i n e B l o c k i n g i s u t i l i z e d . Ca l l e r I D - P e r C a l l B l o c k i n g If y o u d o n o t w i s h t o h a v e y o u r n a m e o r , nu m b e l di s p l a y e d w h e n y o u c a l l o t h e r s w h o s u b s c n b e t o Ca l I e r I D , p r e s s * 6 7 b e f o r e p l a c i n g y o u r c a l l . I t i s ne c e s s a r y t o r e p e a t t h i s p r o c e d u r e o n e a c h c a l I y o u wi s h t o m a k e p r i v a t e , T h e r e i s n o c h a r g e f o r P e r Bl o c k i n g s e r v i c e a n d n o t h i n g t o o r d e r , Ca l l e r I D - P e r L i n e B l o c k i n g Yo u r l i n e c a n b e p r o g r a m m e d t o b l o c k y o u r n a n an d t e l e p h o n e n u m b e r f r o m b e i n g d i s p l a y e d o n a l l ou t g o i n g c a l l s e x c e p t 9 - 1, C u s t o m e r s m a y c h a o s ei t h e r a o n e t i m e s e t u p f e e o r a m o n t h l y f e e f o r P ~ Li n e B l o c k i n g , Ca l l e r I D - P e r L i n e U n b l o c k i n g If y o u h a v e s u b s c r i b e d t o P e r L i n e B l o c k i n g a n e pl a c e a c a l l t o a l i n e t h a t w i I I n o t a c c e p t b l o c k e d , ca l l s , y o u m a y p r e s s * 8 2 b e f o r e d i a l i n g a n o u t g o m nu m b e r t o c a n c e l P e r L i n e B l o c k i n g o n a p e r c a l l ba s i s , T h e r e i s n o c h a r g e f o r t h i s f e a t u r e , Pe r s o n a l R i n g i n g Th i s f e a t u r e , a l s o k n o w n a s D i s t i n c t i v e R i n g i n g , gi v e y o u a d i f f e r e n t r i n g f o r e v e r y o n e i n y o u r h o u s e Wh e t h e r i t ' s t w o s h o r t r i n g s f o r t h e k i d s o r o n e l o n ~ ri n g f o r a b u s i n e s s a s s o c i a t e , y o u lI k n o w w h o m t h e ca l l i s f o r b e f o r e t h e c a l l i s a n s w e r e d , Yo u c a n a d d u p t o t h r e e e x t r a " di s t i n c t i v e " r i n g s yo u r p r e s e n t l i n e , P e r s o n a l R i n g i n g i s c r e a t e d b y as s i g n i n g a d d i t i o n a l t e l e p h o n e n u m b e r s t o t h e s a m e li n e , W h i l e t h i s a d d i t i o n a l n u m b e r d o e s n o t c r e a t e a se p a r a t e t e l e p h o n e l i n e , y o u c a n l i s t t h e se p ~ ~ nu m b e r s i n t h e t e l e p h o n e d i r e c t o r y f o r a n a d d i t I o n ~ ch a r g e , Y o u r t e l e p h o n e w i l l r i n g w i t h t h e n o n n a l pa t t e r n f o r a l l o t h e r i n c o m i n g c a l l s . , . .:" -;" " "" ; " " ':c " ." y , ~ . Ah . ; . i ~ ~ ' -- " ~ " " " " " ' ; " " " ~b ~ i h ~- ' ( :~ i t ) . :'; ' ( :" " " . ; ! t ~ , , "l . ' .. . .. ~4 : ; ,:~ i1 / -" . . ). w , M j \ . t ; ; j c Ji ' ~ ; i " , ; : . CA L L I N G F E A T U R E S AN D S E R V I C E S Ca l l T r a c e , C a l l T r a c e e n a b l e s y o u t o in i t i a t e a t r a c e o n t h e l a s t In C o m i n g c a l l , T h i s f e a t u r e r e c o r d s t h e d a t e , t i m e a n d ~e l e p h o n e n u m b e r o f t h e l a s t i n c o m i n g c a l l . T h e In f o r m a t i o n i s r e c o r d e d i n o u r t e l e p h o n e s w i t c h a n d i s re l e a s e d t o a ~ a w e ~ o r c e m e n t a g e n c y o n l y b y ~u b ~n a , T h i s as S I S t s l a w e n f o r c e m e n t a g e n c i e s t o In v e s t i g a t e ~ ~ h a r a s s i n g ? r o f f e n d i n g c a l l s t h a t y o u ma y b e r e c e I V I n g , I f t h e s i t u a t i o n i s l i f e t h r e a t e n i n g , y o u ~h o u l d , co n t a c t y o u r l o c a l p o l i c e o r s h e r i f f ' s o f f i c e mu n e d i a t e l y , Yo u ~ o n o t h a v e t o o r d e r t h i s f e a t u r e ; i t h a s b e e n au t o m a l l c a l l y p r o v i d e d o n y o u r l i n e , A $ 5 , 00 f e e i s ch a r g e d e a c h t i m e C a l l T r a c e i s a c t i v a t e d , To u s e C a l l T r a c e : I, A f t e r r e c e i v i n g t h e of f e n d i n g c a l l , p r e s s a n d re l e a s e t h e s w i t c h h o o k a n d l i s t e n f o r a d i a l t o n e , 2, P r e s s * 5 7 a n d l i s t e n f o r a n a n n o u n c e m e n t w h i c h wi l l p r o v i d e y o u w i t h f u r t h e r i n s t r u c t i o n s . A f t e r ac l I v a t i n g a s u c c e s s f u l C a l l T r a c e , c o n t a c t y o u r lo c a l l a w e n f o r c e m e n t a g e n c y i f y o u w i s h t o pu r s u e f u r t h e r a c t i o n , Au t o m a t i c C a l l b a c k Th i s f e a t u r e , a l s o k n o w n a s C o n t i n u o u s R e d i a l o r Re p e a t D i a l i n g , w i l l l e t y o u r t e l e p h o n e r e d i a l b u s y nu m b e r s ( u p t o 1 2 c a l l s a t a t i m e ) w h i l e y o u m a k e re c e i v e o t h e r c a l l s , Y o u r t e l e p h o n e w i l l k e e p di a l I n g a b u s y n u m b e r f o r 3 0 m i n u t e s , To u s e A u t o m a t i c C a l l b a c k : 1. W h e n y o u p l a c e a c a l l a n d r e c e i v e a b u s y s i g n a l p~ s s a n d r e l e a s e t h e s w i t c h h o o k a n d l i s t e n f o r a dJ a l t o n e . P r e s s * 6 6 a n d h a n g u p , 2. A d i s t i n c t i v e r i n g w i l l a l e r t y o u w h e n t h e c a l l h a s go n e t r u : o u g h , W h e n y o u a n s w e r t h e r i n g , y o u a r e au t o m a t i c a l l y c o n n e c t e d t o t h e p a r t y , To c a n c e l A u t o m a t i c C a l l b a c k : 1. L i f t t h e h a n d s e t a n d p r e s s * 8 6 , No t e : . A u t ~m a t i c C a l l b a c k d o e s n o t w o r k o n n u m b e r s ts l d e o f t h e s p e c i f i e d s e r v i c e a r e a o r o n l i n e s US I n g C a l l F o r w a r d i n g , La s t C a l l R e t u r n Th i s f e a t u r e , a l s o k n o w n a s A u t o m a t i c R e c a l l au t o m a t i c a l l y d i a l s t h e n u m b e r o f t h e l a s t i n c o m'i n g ca l l , w h e t h e r y o u a n s w e r e d i t o r n o t . To u s e L a s t C a l l R e t u r n : I, L i s t e n f o r a d i a l t o ~e o r i f y o u w e r e a l r e a d y o n th e t e l e p ~ o n e a n d I g n o r e d t h e C a l l W a i t i n g t o n e yo u c a n s i m p l y p r e s s a n d r e l e a s e t h e s w i t c h h o o k , 2, ! ' r e s s ~ 6 9 , Y o u w i l l h e a r t h e n u m b e r o f t h e l a s t In c o m I n g c a l l . P r e s s I t o p l a c e t h e c a l l . 3, I f t he l i n e i ~ b u s y , h a n g u p , Y o u r t e l e p h o n e k e e p s ': Y I n g t h e h n e f o r 3 0 m i n u t e s , A s p e c i a l c a l l b a c k ?g a l e r t s y o u w h e n t h e l i n e b e c o m e s a v a i l a b l e , Li f t t h e h a n d s e t t o a u t o m a t i c a l l y p l a c e t h e c a l l . To c a n c e l L a s t C a l l R e t u r n : 1. L i f t t h e h a n d s e t a n d p r e s s * 8 9 , No t e : . L a s t C a l l R e t u r n d o e s n o t wo r k o n n u m b e r s ts i d e o f t h e s p e c i f i e d s e r v i c e a r e a o r o n l i n e s US I n g C a l l F o r w a r d i n g , . Y o u m a y st i l l p l a c e o r r e c e i v e c a l l s w h i l e w a i t i n g fo r a b u s y l i n e t o b e c o m e f r e e , An o n y m o u s C a l l R e j e c t i o n Th i s f e a t u r e al l o ~s y o u t o r e j e c t a n o n y m o u s c a l l s ?r c a l ~ s f o r w h i c h d i s p l a y i n f o r m a t i o n h a s b e e n In t e n l I o n a l l y b l o c k e d b y t h e c a l l i n g p a r t y , Wh e n a b l o c k e d c a l l e r t r i e s c a l l i n g y o u r l i n e , t h e y wi l l h e a r a n a n n o u n c e m e n t t h a t y o u d o n o t a c c e p t an o n y m o u s ~ a l l s , a n d t h e y s h o u l d c a n c e l t h e b l o c k i n g an d c a l l a g a I n , A l l o t h e r c a l l s w i l l rin g th r o u g h a s us u a l . To u s ~ A n o n y m o u s C a l l R e j e c t i o n : I, L i f t t h e h a n d s e t a n d l i s t e n f o r t h e d i a l t o n e , 2, P r e s s * 7 7 , L i s t e n f o r a c o n f i r m a t i o n t o n e o r a n an n o u n c e m e n t . H a n g u p , To c a ?c e l A n o n y m o u s C a l l R e j e c t i o n : I, L I f t t h e h a n d s e t a n d l i s t e n f o r t h e d i a l t o n e , 2. P r e s s * 8 7 , L i s t e n f o r a c o n f i r m a t i o n t o n e o r a n an n o u n c e m e n t . H a n g u p , . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . CA L L I N G F E A T U R E S AN D SE R V I C E ~ Se l e c t i v e C a l l A c c e p t a n c e Th i s f e a t u r e a l l o w s y o u t o c r e a t e a l i s t o f u p t o 1 2 te l e p h o n e n u m b e r s , W h e n t h e f e a t u r e i s a c t i v a t e d , on l y t h e c a l l e r s f r o m t h i s l i s t w i l l r i n g i n t o y o u r l i n e . Al l o t h e r i n c o m i n g c a l l s w i l l r e c e i v e a p r e r e c o r d e d re j e c t i o n a n n o u n c e m e n t s a y i n g t h a t y o u a r e n o t ac c e p t i n g c a l l s f r o m t h e m a t t h i s t i m e . To u s e S e l e c t i v e C a l l A c c e p t a n c e : 1. L i s t e n f o r a d i a l t o n e , P r e s s * 6 4 , 2, L i s t e n f o r a n a n n o u n c e m e n t t e l l i n g y o u w h e t h e r th e f e a t u r e i s c u r r e n t l y o n o r o f f , T h e r e c o r d i n g wi l l t h e n t e l l y o u h o w m a n y n u m b e r s a r e c u r r e n t l y st o r e d o n y o u r a c c e p t a n c e l i s t . 3, C h o o s e f r o m t h e f o l l o w i n g o p t i o n s : Pr e s s 3 t o t u r n o n o r o f f . Pr e s s I t o r e v i e w y o u r l i s t , Pr e s s # t o a d d a n u m b e r , Pr e s s * t o d e l e t e a n u m b e r , Pr e s s 0 t o r e p e a t i n s t r u c t i o n s , 4, T o a d d t h e l a s t c a l l e r t o y o u r l i s t , p r e s s # 0 1 # , Se l e c t i v e C a l l F o r w a r d i n g Th i s f e a t u r e a l l o w s y o u t o p r o g r a m a s e l e c t e d l i s t of 1 2 n u m b e r s w h i c h w i l l a u t o m a t i c a l l y b e c a l l fo r w a r d e d t o a s p e c i f i c n u m b e r o f y o u r c h o i c e , To u s e S e l e c t i v e C a l l F o r w a r d i n g : I, L i s t e n f o r a d i a l t o n e , P r e s s * 6 3 , 2, L i s t e n f o r a n a n n o u n c e m e n t t e l l i n g y o u w h e t h e r th e f e a t u r e i s c u r r e n t l y o n o r o f f . T h e r e c o r d i n g wi l l t h e n t e l l y o u h o w m a n y n u m b e r s a r e c u r r e n t l y st o r e d o n y o u r S e l e c t i v e C a l l F o r w a r d i n g l i s t . 3. C h o o s e f r o m t h e f o l l o w i n g o p t i o n s : Pr e s s 3 t o t u r n o n o r o f f , Pr e s s I t o r e v i e w y o u r l i s t . Pr e s s # t o a d d a n u m b e r . Pr e s s * t o d e l e t e a n u m b e r . Pr e s s 0 t o r e p e a t i n s t r u c t i o n s . 4, T o a d d t h e l a s t c a l l e r t o y o u r l i s t , p r e s s # 0 1 # . Se l e c t i v e C a l l R e j e c t i o n Th i s f e a t u r e a l l o w s y o u t o p r o g r a m u p t o 1 2 nu m b e r s , W h e n t h e s e n u m b e r s a t t e m p t t o c o n t a c t yo u , t h e y w i l l r e c e i v e a p r e r e c o r d e d c a l l r e j e c t i o n an n o u n c e m e n t t h a t y o u a r e n o t a c c e p t i n g c a l l s f r O ! th e m a t t h i s t i m e . O t h e r c a l l s w i l l r i n g a n d b e re c e i v e d n o r m a l l y , To u s e S e l e c t i v e C a l l R e j e c t i o n : 1. L i s t e n f o r a d i a l t o n e . P r e s s * 6 0 , 2, L i s t e n f o r a n a n n o u n c e m e n t t e l l i n g y o u w h e t h th e f e a t u r e i s c u r r e n t l y o n o r o f f , T h e r e c o r d i n wi l l t h e n t e l l y o u h o w m a n y n u m b e r s a r e cu r r e n t l y s t o r e d o n y o u r r e j e c t i o n l i s t . 3, C h o o s e f r o m t h e f o l l o w i n g o p t i o n s : Pr e s s 3 t o t u r n o n o r o f f , Pr e s s I t o r e v i e w y o u r l i s t . Pr e s s # t o a d d a n u m b e r , Pr e s s * t o d e l e t e a n u m b e r . Pr e s s 0 t o r e p e a t t h e i n s t r u c t i o n s . 4, T o a d d t h e l a s t c a l l e r t o y o u r l i s t , p r e s s # 0 1 # , Wa r m L i n e Wa r m L i n e a l l o w s t h e u s e r t o a u t o m a t i c a l l y d i a l pr e d e t e r m i n e d n u m b e r a f t e r t h e r e c e i v e r i s o f f h o o k a p r e d e t e r m i n e d a m o u n t o f t i m e , T h i s s e r v i c e a l l o w no r m a l t e l e p h o n e u s e i n a d d i t i o n t o t h e a u t o m a t i c di a l i n g f e a t u r e . Th i s f e a t u r e i s a n i d e a l s e r v i c e f o r e l d e r l y o r di s a b l e d i n d i v i d u a l s , W h e n a c u s t o m e r l i f t s t h e h a n e an d d i a l i n g i s n o t i n i t i a t e d w i t h i n a p r e d e t e r m i n e d ti m e , a p r e s e l e c t e d d i r e c t o r y n u m b e r i s a u t o m a t i c a l l di a l e d b y t h e t e l e p h o n e c o m p a n y s s w i t c h . T h e 9 - em e r g e n c y n u m b e r s h o u l d n o t b e u s e d a s t h e pr e s e l e c t e d n u m b e r s o a s t o a v o i d a c c i d e n t a l c a l l s t , em e r g e n c y a g e n c i e s . T h e W a r m L i n e a u t o m a t i c d i a de l a y a l l o w s f o r n o r m a l t e l e p h o n e u s e . .. . . . . , , .. . . . . . . . . . . . . . . . . . . . . . . . . . . .I ' ' ;;: r ' ." ' C ' " " " " . ' " , .~ . :; . ,' ' CA L L I N G F E A T U R E S AN D S E R V I C E S LO C A L C A L L I N G Vo i c e M a i l Vo i c e M a i l S y s t e m A c c e s s N u m b e r Sa l m o n , C a n n e n , B a k e r , T e n d o y , L e a d o r e , L e m h i , No r t h F o r k , & G i b b o n s v i l l e . . . . . . , . . . . . . . . . . . . . . . 75 6 - 1 0 8 8 No t e : Y o u r s e v e n - di g i t t e l e p h o n e n u m b e r i s y o u r Vo i c e M a i l b o x n u m b e r , Vo i c e M a i l f r o m C e n t w y T e l m a k e s s u r e e v e r y c a l l to y o u r h o m e o r o f f i c e i s a n s w e r e d 2 4 h o u r s a d a y , Ev e n i f y o u a r e u s i n g y o u r t e l e p h o n e l i n e f o r co n v e r s a t i o n o r t h e I n t e r n e t , t h e V o i c e M a i l s y s t e m wi l l r e c o r d y o u r m e s s a g e s , I t c a n e v e n r e c o r d m o r e th a n o n e c a l l a t a t i m e ! Th e r e i s n o e q u i p m e n t t o b u y . V o i c e M a i l i s e a s y t o us e a n d a c o s t e f f e c t i v e a l t e r n a t i v e t o a n s w e r i n g ma c h i n e s o r a n s w e r i n g s e r v i c e s , V o i c e M a i l w o r k s w i t h an y s t a n d a r d T o u c h t o n e t e l e p h o n e a n d c a n b e a c c e s s e d fr o m a n y w h e r e a t a n y t i m e , Ho w T o S e t U p y o u r M a i l b o x A s t a n d a r d g r e e t i n g s t a n s w o r k i n g a s s o o n a s y o u su b s c r i b e a n d w i l l a n s w e r c a l l s a n d s t o r e m e s s a g e s fo r y o u , H o w e v e r , y o u w i l l n e e d t o i n i t i a l i z e y o u r ma i l b o x t o p e r s o n a l i z e t h e g r e e t i n g , p a s s c o d e a n d ma i l b o x n a m e , P r e p a r e y o u r g r e e t i n g a n d d e c i d e o n yo u r f o u r - t o t e n - di g i t p a s s c o d e i n a d v a n c e , Di a l t h e V o i c e M a i l s y s t e m a c c e s s n u m b e r , If c a l l i n g f r o m a n o t h e r t e l e p h o n e , p r e s s t h e # k e y a n d en t e r y o u r m a i l b o x n u m b e r , I f c a l l i n g f r o m a n o t h e r te l e p h o n e t h a t h a s C e n t u r y T e l V o i c e M a i l , p r e s s t h e * ke y a n d e n t e r y o u r m a i l b o x n u m b e r , Th e s y s t e m w i l l a n s w e r a n d p r o m p t y o u f o r y o u r pa s s w o r d , E n t e r y o u r t e m p o r a r y p a s s w o r d - 1 2 3 4 a n d l i s t e n t o t h e v o i c e c o m m a n d s a s t h e y pr o m p t y o u t h r o u g h t h e s y s t e m , F o l l o w t h e p r o m p t s to s e t u p y o u r p e r s o n a l g r e e t i n g a n d p a s s w o r d , Ho w T o R e t r i e v e M e s s a g e s A " st u t t e r e d " d i a l t o n e a n d / o r m e s s a g e i n d i c a t o r li g h t o n y o u r t e l e p h o n e o r C a l l e r I D b o x c a n b e u s e d to p r o m p t y o u t o k n o w t h e s y s t e m h a s a r e c o r d e d me s s a g e f o r y o u t o r e v i e w , T h i s s t u t t e r e d d i a l t o n e do e s n o t d i s r u p t y o u r t e l e p h o n e s e r v i c e ; y o u c a n s t i l l ma k e o r r e c e i v e c a l l s e v e n w h e n y o u h e a r t h e st u t t e r e d d i a l t o n e , T h e s t u t t e r e d d i a l t o n e w i l l b e re p l a c e d b y t h e r e g u l a r d i a l t o n e a f t e r y o u h a v e s a v e d , de l e t e d o r f O l w a r d e d y o u r m e s s a g e s , To r e t r i e v e y o u r m e s s a g e s f r o m y o u r h o m e te l e p h o n e , d i a l t h e s y s t e m a c c e s s n u m b e r , T h e s y s t e m wi l l p r o m p t y o u f o r y o u r p a s s w o r d , To a c c e s s y o u r m a i l b o x f r o m a r e m o t e l o c a t i o n , di a l t h e s y s t e m a c c e s s n u m b e r , Y o u w i l l b e p r o m p t e d fo r y o u r m a i l b o x n u m b e r a n d p a s s w o r d , Y o u m a y al s o d i a l y o u r t e l e p h o n e n u m b e r , A s s o o n a s t h e gr e e t i n g b e g i n s , p r e s s 2 , T h e n e n t e r y o u r p a s s w o r d , Pr e s s 1 - 1 t o l i s t e n t o y o u r m e s s a g e s , V o i c e M a i l w i l l pl a y n e w m e s s a g e s f i r s t a n d t h e n s a v e d m e s s a g e s , Af t e r l i s t e n i n g t o y o u r m e s s a g e , p r e s s 9 t o s a v e t h e me s s a g e , 7 t o e r a s e t h e m e s s a g e a n d 4 t o r e p l a y t h e me s s a g e . Wh e n l i s t e n i n g t o y o u r m e s s a g e , y o u m a y : . P r e s s I t o r e w i n d t h e me s s a g e f o r 1 0 s e c o n d s , . P r e s s 1 - 1 t o r e w i n d t o t h e b e g i n n i n g o f t h e me s s a g e , . P r e s s 2 t o p a u s e ( a n d t h e n r e s t a n ) t h e m e s s a g e , . P r e s s 3 t o f a s t fo r w a r d o r a d v a n c e t h e m e s s a g e by 1 0 s e c o n d s , . P r e s s 3 - 3 t o g o d i r e c t l y t o t h e e n d o f t h e me s s a g e , . P r e s s 4 t o s l o w do w n t h e m e s s a g e , . P r e s s 5 t o a c c e s s t h e d a t e a n d t i m e o f t h e me s s a g e , . P r e s s 6 t o s p e e d u p t h e m e s s a g e , . P r e s s 8 f o r n o n n a l vo l u m e , . P r e s s 9 f o r l o u d e r v o l u m e , . P r e s s # t o s k i p a me s s a g e , . P r e s s # # t o s k i p al l s a v e d m e s s a g e s , . P r e s s * t o g o b a c k t o t h e p r e v i o u s me n u , . P r e s s * t o s t o p r e v i e w i n g me s s a g e s , Ce n t r e x Ce n t r e x i s a c o s t e f f e c t i v e a l t e r n a t i v e f o r b u s i n e s s co m m u n i c a t i o n r e q u i r e m e n t s f o r c u s t o m e r s w i t h t w o o r mo r e l i n e s , C e n t r e x c a n p r o v i d e y o u r b u s i n e s s w i t h fe a t u r e s s u c h a s i n t e r c o m , c a l l h o l d i n g , c o n f e r e n c i n g , c a l l tr a n s f e I T i n g , c a l l f o r w a r d i n g , c a l l w a i t i n g a n d m o r e th r o u g h C e n t u r y T e J ' s c e n t r a l o f f i c e e q u i p m e n t a t l o w mo n t h l y r a t e s , g i v i n g y o u r b u s i n e s s 2 4 h o u r r e l i a b i l i t y wi t h o u t a n i n v e s u n e n t i n t e l e p h o n e e q u i p m e n t . Ce n t r e x i s a l s o d e s i g n e d t o a c c o m m o d a t e s i m p l e t o co m p l e x m u l t i - o f f i c e s y s t e m s a n d c a n b e c u s t o m i z e d t o me e t i n d i v i d u a l c u s t o m e r t e l e c o m m u n i c a t i o n re q u i r e m e n t s , P l e a s e c a l l o u r C u s t o m e r C o n t a c t C e n t e r fo r m o r e i n f o n n a t i o n . Ca l l s c a n b e m a d e b e t w e e n t h e f o l l o w i n g e x c h a n g e s wi t h o u t i n c u r r i n g l o n g d i s t a n c e c h a r g e s . Ex c h a n g e s Sa l m o n Le a d o r e No r t h F o r k Pr e f i x 75 6 76 8 86 5 * E A S m e a n s t h e r e i s n o l o n g d i s t a n c e c h a r g e o n c a l l s p l a c e d f r o m o n e e x c h a n g e t o a n o t h e r ex c h a n g e . T h e a b o v e n o t e d e x c h a n g e s a r e a l l E A S t o e a c h o t h e r , Mo n e y S a v i n g T i p s Ch e c k Y o u r D i r e c t o r y Yo u c a n a v o i d d i r e c t o r y a s s i s t a n c e c h m: g e s b y l o o k i n g u p yo u r o w n n u m b e r s i n t h e d i r e c t o r y . A l s o , J o t d o w n fr e q u e n t l y c a l l e d n u m b e r s a n d k e e p t h e m n e x t t o y o u r te l e p h o n e . Va c a t i o n S e r v i c e If y o u w i l l b e o u t o f t o w n f o r o n e t o f o u r m o n t h ~ a n d ua l i f y f o r v a c a t i o n s e r v i c e , y o u c a n c u t m o n ~ l y b t l l ~a y m e n t s i n h a l f w h i l e y o u re a w a y . F o r m o r e m f o ~a t l o n ca l l C e n t u r y T e l ' s C u s t o m e r C o n t a c t C e n t e r . T h e r e IS a s m a l l ch a r g e f o r v a c a t i o n s e r v i c e . j; : . : , ": . ; ;- ; ", : ; ;; " .. . ' i " , 'c \ , " , l~ ~ f i i :. 1 . . ~ ; . i : " b LO N G DI S T A N C E C A L L I N G Di r e c t D i a l i n g Ca l l s m a d e w i t h o u t o p e r a t o r a s s i s t a n c e ar e t h e m o s t e c o n o m i c a l . P l a c e t h e c a l l b y di a l i n g 1 + t h e a r e a c o d e + t h e n u m b e r an d y o u w i l l b e c h a r g e d t h e a p p r o p r i a t e ra t e . S e e p a g e 1 7 f o r i n f o n n a t i o n o n se l e c t i n g a l o n g d i s t a n c e c a m e r o Op e r a t o r A s s i s t e d C a l l s Th e r e i s a n a d d i t i o n a l c h a r g e f o r c a l l s re q u i r i n g o p e r a t o r a s s i s t a n c e . T h e s e c a l l s a r e mo r e e x p e n s i v e t h a n c a l l i n g c a r d c a l l s o r c a l l s di a l e d d i r e c t l y f r o m y o u r h o m e o r o f f i c e , Wh e n a w a y f r o m h o m e , y o u c a n c h o o s e t h e lo n g - di s t a n c e c o m p a n y y o u w a n t t o h a n d l e y o u r op e r a t o r - a s s i s t e d c a l l s . M a n y c o m p a n i e s pr o v i d e c o l l e c t , p e r s o n - to - pe r s o n , t h i r d - n u m b e r bi l l e d a n d c r e d i t c a r d s e r v i c e s , T h e i r r a t e s m a y va r y . Y o u m a y a s k a n y o p e r a t o r f o r c o m p a n y id e n t i f i c a t i o n a n d r a t e i n f o n n a t i o n b e f o r e be g i n n i n g y o u r c a l l , Pe r s o n T o P e r s o n C a l l s Di a l 0 + t h e a r e a c o d e + t h e n u m b e r , T e l l t h e op e r a t o r y o u re m a k i n g a p e r s o n - to - pe r s o n c a l l to a s p e c i f i c p e r s o n . Y o u w i l l b e c h a r g e d f o r t h e ca l l o n l y w h e n t h a t s p e c i f i c p e r s o n a n s w e r s . Yo u c a n p l a c e a p e r s o n - to - pe r s o n c a l l w h e n y o u ca l l c o l l e c t , u s e y o u r c a l l i n g c a r d , o r c h a r g e yo u r c a l l t o a t h i r d n u m b e r . Ca l l s C h a r g e d T o A T h i r d N u m b e r Di a l 0 + t h e a r e a c o d e + t h e n u m b e r a n d t e l l ~ o p e r a t o r y o u w a n t t o c h a r g e y o u r c a l l t o a th i r d n u m b e r . I f y o u re c a l l i n g f r o m a p u b l i c te l e p h o n e , t h e o p e r a t o r w i l l c a l l t h e t h i r d :l u m b e r t o m a k e s u r e t h e c h a r g e s w i l l b e lc c e p t e d . T h e c a l l w i l l n o t g o t h r o u g h i f t h e Jp e r a t o r c a n n o t g e t a p p r o v a l . Di r e c t o r y A s s i s t a n c e Wi t h i n y o u r a r e a c o d e , , , . , . . , . . , . 54 1 - 55 5 - 12 1 2 Ou t s i d e y o u r a r e a c o d e , . . . . , . 1- a r e a c o d e - 55 5 - 12 1 2 80 0 N u m b e r S e r v i c e . . , , . , , . , . . , , 80 0 - 55 5 - 12 1 2 90 0 N u m b e r S e r v i c e , , , , , . , . .. , , . , 90 0 - 55 5 - 12 1 2 IT Y N u m b e r s . , . , , . . , , , , , , , , , , , 80 0 - 85 5 - 11 5 5 Ch a r g e s f o r d i r e c t o r y a s s i s t a n c e m a y a p p l y , Co l l e c t C a l l s Di a l 0 + t h e a r e a c o d e + t h e n u m b e r a n d t e l l th e o p e r a t o r y o u a r e m a k i n g a c o l l e c t c a l l . T h e op e r a t o r w i l l h a n g u p w h e n t h e r e c e i v i n g p a r t y ac c e p t s t h e c h a r g e s , Op e r a t o r s C a n C h e c k A B u s y L i n e So m e o p e r a t o r s e r v i c e p r o v i d e r s o f f e r b u s y - li n e v e r i f i c a t i o n , T h e r e m a y b e a c h a r g e f o r t h i s se r v i c e , Co s t o f Y o u r C a l l Di a l 0 + t h e a r e a c o d e + t h e l o n g d i s t a n c e nu m b e r a n d t e l l t h e o p e r a t o r y o u w a n t t i m e a n d ch a r g e s , W h e n y o u e n d t h e c a l l , a c o m p u t e r i z e d vo i c e w i l l r e t u r n t o t h e l i n e t o a n n o u n c e t h e ch a r g e . Ca l l s A n s w e r e d b y A u t o m a t e d Se r v i c e s If y o u p l a c e a l o n g d i s t a n c e c a l l t o a te l e p h o n e n u m b e r w i t h a n a u t o m a t i c a n s w e r i n g ~c h i n e , o r v o i c e m a i l , l o n g d i s t a n c e c h a r g e s wI l l b e g I n w h e n t h e c a l l e d n u m b e r i s a n s w e r e d by t h e a u t o m a t e d s y s t e m . In t e r n a t i o n a l C a l l s Co n t a c t y o u r l o n g d i s t a n c e c o m p a n y f o r in f o n n a t i o n o n i n t e r n a t i o n a l c a l l i n g r a t e s a n d di a l i n g i n s t r u c t i o n s . N u m e r o u s i n t e r n a t i o n a l di a l i n g c o d e s a r e l i s t e d o n p a g e 2 0 o f t h i s di r e c t o r y . ~r e LO N G DI S T A N C E C A L L I N G Se l e c t i n g a L o n g D i s t a n c e Ca r r i e r Eq u a l A c c e s s Al l t e l e p h o n e s u b s c r i b e r s h a v e t h e o p t i o n t o ch o o s e l o n g d i s t a n c e c o m p a n i e s f o r t h e i r 1 + ca l l s . In a d d i t i o n t o a r e a c o d e s , a l l s t a t e s a r e div i d e d i n t o g e o g r a p h i c a l a r e a s c a l l e d L A T A s (L o c a l A c c e s s T r a n s p o r t A r e a s ) , I d a h o i s di v i d e d i n t o t w o L A T A s a s i n d i c a t e d o n t h e LA T A m a p , A l o n g d i s t a n c e c a l l f r o m o n e p o i n t to a n o t h e r w i t h i n a L A T A i s c a l l e d a n in t r a L A T A c a l l , A l o n g d i s t a n c e c a l l p l a c e d t o a po i n t o u t s i d e a L A T A i s a n i n t e r L A T A c a l l . Eq u a l a c c e s s " a l l o w s y o u t o c h o o s e t h e co m p a n y y o u w a n t t o h a n d l e b o t h ty p e s o f c a l l s , O n c e y o u h a v e no t i f i e d C e n t u r y T e l a n d y o u r l o n g di s t a n c e p r o v i d e r o f y o u r c h o i c e , Co e u r Al e n e Id a h o LA T A s Bo i s e . M o u n t a i n H o m e Gra n d Vi e w Br u n e a u Ri c h f i e l d Tw i n F a l l s al l y o u r l o n g d i s t a n c e c a l l s w i l l b e a u t o m a t i c a l l y ha n d l e d b y t h i s p r o v i d e r w h e n e v e r y o u d i a l 1 + to m a k e a c a l l . Y o u m a y a l s o a s k C e n t u r y T e l t o pl a c e a " pi c k f r e e z e " o n y o u r a c c o u n t . W i t h t h i s in d i c a t o r o n y o u r a c c o u n t , y o u r l o n g d i s t a n c e ca r r i e r e s ) c a n n o t b e c h a n g e d w i t h o u t y o u r au t h o r i z a t i o n . Ce n t u r y T e l C a l l i n g C a r d s Ce n t u r y T e l o f f e r s c a l l i n g c a r d s t o c u s t o m e r s at n o c h a r g e , W i t h t h i s c a r d , y o u c a n e n j o y t h e co n v e n i e n c e o f a n 8 0 0 n u m b e r t h a t p r o v i d e s ac c e s s t o t e l e p h o n e s e r v i c e w h e n y o u a r e a w a y fr o m h o m e , To p l a c e a c a l l , d i a l t h e 8 0 0 a c c e s s n u m b e r no t e d o n t h e f r o n t o f y o u r c a r d . A t t h e c h i m e , en t e r y o u r c a l l i n g c a r d n u m b e r , Y o u w i l l t h e n be p r o m p t e d f o r t h e a r e a c o d e a n d n u m b e r o f th e p a r t y y o u a r e c a l l i n g , In a d d i t i o n t o l o n g d i s t a n c e d i a l i n g , t h e Ce n t u r y T e l c a l l i n g c a r d m a k e s a v a i l a b l e a va r i e t y o f a d d i t i o n a l f e a t u r e s , T h e s e i n c l u d e Sp e e d D i a l i n g , C o n f e r e n c e C a l l i n g , V o i c e N e w Ne t w o r k , a n d M e s s a g e S t o r e a n d F o r w a r d . C a l ou r C u s t o m e r C o n t a c t C e n t e r f o r m o r e in f o n n a t i o n o n t h e s e f e a t u r e s , If y o u r c a l l i n g c a r d i s l o s t o r s t o l e n , c a l l o u r Cu s t o m e r C o n t a c t C e n t e r i m m e d i a t e l y , T h e cu s t o m e r i s r e s p o n s i b l e f o r a l l c a l l s m a d e o n a ca l l i n g c a r d . ~: ~ ~ FO R M I I N P U T M A S T E R CO M P A N Y N A M E : C e n t u r y T e l o f I d a h o , I n c , Fo r T h e Y e a r E n d e d : D e c e m b e r 3 1 , 2 0 0 1 Se p a r a t e d R e s u l t s o f I d a h o O p e r a t i o n s To t a l I d a h o In t e r s t a t e O p e r a t i o n In t r a s t a t e O p e r a t i o n Op e r a t i o n s MT S & W A T S TO l l P l S MT S & W A T S TO l l P l S FC C A c c o u n t a n d No t e li n e Su b j e c t T o Sw i t c h e d Sp e c i a l Sw i t c h e d Sp e c i a l lo c a l De s c r i p t i o n No . No , Se p a r a t i o n s Ac c e s s Ac c e s s To t a l Ac c e s s Ac c e s s EA S (o t h e r ) To t a l SU M M A R Y Op e r a t i n g R e v e n u e s 50 X X l o c a l - Bi l l e d (1 ) 1 , 68 5 03 8 68 5 03 8 68 5 03 8 EA S B i l l e d (1 ) EA S S e t t l e m e n t (1 ) 50 8 X A c c e s s - Sl C ( E n d U s e r ) (2 ) 21 7 , 4 4 4 21 7 , 44 4 21 7 44 4 Sw i t c h e d ( T S + N T S ) (2 ) 65 2 87 1 29 2 , 00 6 29 2 00 6 36 0 86 5 36 0 86 5 Sp e c i a l (2 ) 20 2 11 2 14 7 00 7 14 7 00 7 10 5 10 5 51 X X T o l l - Me s s a g e (3 a ) Pr i v a t e L i n e (3 b ) Se t t l e m e n t (3 c ) 52 X X M i s c , - Bi l l i n g & C o l l e c t i o n (4 ) 10 , 25 6 35 , 07 1 07 1 29 , 18 5 18 5 Di r e c t o r y A d v e r t i s i n g 11 , 11 4 21 5 11 4 21 5 11 4 21 5 Op e r a t i n g R e n t s 12 , 67 3 08 2 21 6 29 8 07 8 22 3 37 5 Ot h e r M i s c , 13 , 24 2 36 6 19 8 56 4 48 9 15 8 67 8 53 0 X l e s s : Un c o l l e c t i b l e R e v , ( - ) 14 . (8 7 69 8 ) (2 1 95 5 ) (6 5 74 3 ) (8 7 69 8 ) To t a l R e v e n u e s 15 . 86 0 24 9 55 1 98 0 14 7 , 4 2 1 69 9 , 4 0 1 36 9 , 74 8 21 0 73 5 89 0 16 0 , 84 8 Op e r a t i n g E x p e n s e s 61 X X - 64 X X P l a n t S p e c i f i c O p e r , (5 a ) 16 , 59 3 84 1 20 4 86 8 16 0 22 7 02 8 11 8 56 8 10 3 24 0 14 2 36 6 , 81 3 65 X X P l a n t N o n s p e c i f i c O p e r a t i o n s (5 a ) 17 , 16 0 54 2 85 8 82 1 67 9 03 8 30 7 51 8 10 3 86 3 65 6 X De p r e c i a t i o n & A m o r t i z a t i o n (5 a ) 18 , 82 4 48 4 74 9 , 4 2 6 01 6 80 8 44 2 31 7 07 3 64 9 67 7 32 0 01 6 04 2 66 X X C u s t o m e r O p e r a t i o n s (5 a ) 19 , 33 8 43 3 98 7 98 6 97 3 53 8 73 0 18 2 19 2 24 0 , 4 6 0 67 X X C o r p o r a t e O p e r a t i o n s (5 a ) 20 , 37 2 08 9 11 8 87 8 86 6 13 2 74 4 67 7 86 3 16 6 80 5 23 9 34 5 -- - - O t h e r O p e r a t i n g (5 a ) 21 , 35 8 1 , 86 4 , 4 2 2 1 , 86 4 43 5 86 4 14 7 ) 86 4 07 7 ) To t a l E x p e n s e s (5 a ) 22 , 28 9 74 7 07 3 , 43 9 11 3 86 2 18 7 , 30 1 58 7 95 8 44 , 65 8 (5 3 0 , 17 0 ) 10 2 44 6 Op e r a t i n g T a x e s : (6 ) 72 4 0 Ge n e r a l T a x e s 23 , 15 , 04 2 95 7 53 5 5, 4 9 2 13 0 21 2 20 8 54 9 72 3 0 S t a t e / l o c a l l n c , T a x (C u r r e n t ) 24 . 20 4 22 5 82 2 63 4 40 , 4 5 6 (1 7 74 9 ) 82 4 18 0 , 69 4 16 3 , 76 9 72 2 0 Fe d e r a l I n c o m e T a x ( C u r r e n t ) 25 , 82 2 00 5 15 2 23 5 60 2 16 2 83 6 (7 1 , 4 3 9 ) 31 6 72 7 , 29 2 65 9 , 16 9 72 5 0 N e t De f e r r e d I n c o m e T a x e s 26 . 72 1 0 N e t In v e s t m e n t T a x C r e d i t s 27 , To t a l T a x e s 28 , 04 1 27 2 19 5 01 4 13 , 77 1 20 8 78 5 (8 6 05 8 ) 35 2 91 4 , 19 3 83 2 48 7 Ne t O p e r a t i n g I n c o m e 29 . 52 9 23 0 28 3 52 7 19 , 78 8 30 3 31 5 (1 3 2 , 15 2 ) 20 0 35 1 , 86 7 22 5 91 5 tO 8 3 i d a h o 2 0 0 2 F o r m i Pa g e 1 FO R M I I N P U T M A S T E R CO M P A N Y N A M E : C e n t u r y T e l o f I d a h o , I n c , Fo r T h e Y e a r E n d e d : D e c e m b e r 3 1 20 0 1 Se p a r a t e d R e s u l t s o f I d a h o O p e r a t i o n s To t a l I d a h o In t e r s t a t e O p e r a t i o n In t r a s t a t e O p e r a t i o n Op e r a t i o n s MT S & W A T S TO l l P l S MT S & W A T S TO l l P l S FC C A c c o u n t a n d No t e Li n e Su b j e c t T o Sw i t c h e d Sp e c i a l Sw i t c h e d Sp e c i a l lo c a l De s c r i p t i o n No , No , Se p a r a t i o n s Ac c e s s Ac c e s s To t a l Ac c e s s Ac c e s s EA S (o t h e r ) To t a l SU M M A R Y ( c o n t i n u e d ) Av e r a g e R a t e B a s e 20 0 1 Te l e c o m . P l a n t i n S e r v i c e (5 b ) 51 2 75 5 86 4 68 2 67 1 23 2 53 5 91 4 92 5 07 7 26 5 95 6 78 5 80 8 97 6 84 1 20 0 5 P l a n t Ac q u i s i t i o n A d j u s t m e n t 31 0 0 l e s s : Ac c u m u l a t e d D e p r . ( - ) (5 c ) (9 , 4 1 6 54 2 ) 17 6 56 3 ) (3 3 4 66 0 ) 51 1 22 3 ) 91 7 26 5 ) (1 3 0 14 8 ) 85 7 90 6 ) 90 5 31 9 ) 34 x x - 36 x x A c c u m u l a t e d A m o r t , (- ) (5 ) 41 0 0 - 43 4 0 A c c u m , De f e r r e d T a x ( - ) 29 5 84 9 ) (4 1 0 51 4 ) (4 6 98 5 ) (4 5 7 , 4 9 9 ) (2 7 4 74 6 ) (1 8 61 6 ) (5 4 4 , 98 8 ) (8 3 8 35 0 ) 12 2 0 Ma t e r i a l s a n d S u p p l i e s 09 1 43 6 31 3 74 9 12 2 14 2 07 8 34 2 -. - - E q u a l A c c e s s Eq u i p m e n t (7 ) 93 6 24 0 24 0 69 6 69 6 -- - - O t h e r R a t e B a s e 10 7 26 0 09 3 22 2 31 5 19 3 48 7 14 , 26 5 94 5 To t a l A v e r a g e R a t e B a s e 92 0 , 65 1 36 4 , 37 4 29 4 12 2 65 8 49 6 74 3 07 7 11 7 , 82 1 3,4 0 1 , 25 7 26 2 15 5 tO 8 3 i d a h o 2 0 0 2 F o r m i Pa g e 2 FO R M I I N P U T M A S T E R CO M P A N Y N A M E : C e n t u r y T e l o f I d a h o , I n c . Fo r T h e Y e a r E n d e d : D e c e m b e r 3 1 , 20 0 1 Se p a r a t e d R e s u l t s o f I d a h o O p e r a t i o n s To t a l I d a h o In t e r s t a t e O p e r a t i o n In t r a s t a t e O p e r a t i o n Op e r a t i o n s MT S & W A T S TO L L P L S MT S & W A T S TO L L P L S FC C A c c o u n t a n d No t e Li n e Su b j e c t T o Sw i t c h e d Sp e c i a l Sw i t c h e d Sp e c i a l Lo c a l De s c r i p t i o n No . No . Se p a r a t i o n s Ac c e s s Ac c e s s To t a l Ac c e s s Ac c e s s EA S (o t h e r ) To t a l PL A N T I N S E R V I C E D E T A I L 21 X X G e n e r a l S u p p o r t F a c i l i t i e s 92 8 56 9 29 4 16 3 66 8 32 7 83 1 19 6 87 5 34 0 39 0 52 3 60 0 73 8 22 X X C e n t r a l O f f i c e E q u i p m e n t : CA T 1 - 0p e r a t o r S y s t e m s CA T 2 - Ta n d e m S w i t c h i n g ( A l l o c , CA T 2 - Ta n d e m S w i t c h i n g ( A s s i g n , CA T 3 - Lo c a l S w i t c h i n g 1 , 50 4 34 8 27 8 , 53 7 27 8 . 53 7 05 2 22 4 , 75 9 22 5 81 1 CA T 4 , 12 - Ex c h . T r u n k ( J o i n t U s e ) CA T 4 , 12 - Ex c h , T r u n k ( O e d , U s e ) CA T 4 , 13 - Su b s c r , L i n e ( J o i n t U s e ) 12 0 58 3 77 1 , 06 0 77 1 06 0 77 1 06 0 57 8 46 3 34 9 52 3 CA T 4 , 13 - Su b s c r , L i n e ( O e d , U s e ) 11 4 61 9 18 0 18 0 43 9 38 , 4 3 9 CA T 4 . 23 - IX T r u n k ( J o i n t U s e ) 10 . 20 4 82 8 15 4 10 6 15 4 10 6 72 2 72 2 CA T 4 . 23 - IX T r u n k C k t , ( O e d , U s e ) 11 , 70 , 4 3 9 12 2 12 2 21 , 31 7 31 7 CA T 4 . 3 - Ho s t / R e m o t e T r u n k C k t , 12 , 13 1 08 7 05 3 05 3 39 6 63 8 03 4 CA T 4 , 11 - Ot h e r E x c h a n g e W i d e b a n d 13 , 07 7 87 , 07 7 07 7 To t a l C O E 14 , 23 2 98 1 26 0 , 75 6 21 2 , 37 9 47 3 , 13 5 84 5 23 0 75 6 1 , 85 4 86 0 75 9 84 6 23 X X I n f o r m a t i o n O r i g , /T e r m . E q u i p m e n t : CA T 1 - Re g u l a t e d C P E 15 , Ot h e r l O T 16 , To t a l l O T 17 , 24 X X C a b l e & W i r e F a c i l i t i e s : CA T 1 , Su b s c r i b e r L i n e ( C o m m o n ) 18 , 78 4 19 1 66 4 64 9 66 4 64 9 66 4 , 64 9 45 4 89 3 11 9 54 2 CA T 1 , 1 , Su b s c r i b e r L i n e ( O e d , 19 , 39 6 10 5 26 3 26 5 26 3 26 5 13 2 84 0 13 2 84 0 CA T 2 - Ex c h , T r u n k ( J o i n t U s e ) 20 , CA T 2 - Ex c h , T r u n k ( O e d . U s e ) 21 , CA T 3 - IX T r u n k ( J o i n t U s e ) 22 , 73 1 84 0 55 0 , 61 3 55 0 61 3 18 1 22 7 18 1 22 7 CA T 3 - IX T r u n k ( O e d , U s e ) 23 , 22 1 94 0 16 1 , 92 0 16 1 , 92 0 60 , 02 0 02 0 CA T 4 - Ho s t / R e m o t e T r u n k 24 , 21 7 12 9 50 1 50 1 09 6 53 2 12 2 62 8 Ot h e r C & W F 25 , To t a l C & W F 26 , 12 , 35 1 , 20 5 30 9 76 3 42 5 18 5 73 4 , 9 4 8 88 2 97 2 19 2 86 0 54 0 , 42 5 61 6 25 7 26 X X O t h e r A s s e t s : Ca p i t a l L e a s e s 27 . le a s e h o l d I m p r o v e m e n t s 28 . In t a n g i b l e s 29 . To t a l O t h e r A s s e t s 30 , To t a l T e l e c o m . P l a n t i n S e r v i c e (5 b ) 31 , 51 2 , 75 5 86 4 68 2 67 1 , 23 2 53 5 91 4 92 5 07 7 26 5 , 95 6 78 5 80 8 97 6 , 84 1 tO 8 3 i d a h o 2 0 0 2 F o r m i Pa g e 3 FO R M I I N P U T M A S T E R CO M P A N Y N A M E : C e n t u r y T e l o f I d a h o , I n c , Fo r T h e Y e a r E n d e d : D e c e m b e r 3 1 20 0 1 Se p a r a t e d R e s u l t s o f I d a h o O p e r a t i o n s To t a l I d a h o In t e r s t a t e O p e r a t i o n In t r a s t a t e O p e r a t i o n Op e r a t i o n s MT S & W A T S TO L L P L S MT S & W A T S TO L L P L S FC C A c c o u n t a n d No t e Li n e Su b j e c t T o Sw i t c h e d Sp e c i a l Sw i t c h e d Sp e c i a l Lo c a l De s c r i p t i o n No . No . Se p a r a t i o n s Ac c e s s Ac c e s s To t a l Ac c e s s Ac c e s s EA S (o t h e r ) To t a l De p r e c i a t i o n & A m o r t i z a t i o n Ac c u m u l a t e d D e p r e c i a t i o n D e t a i l 31 1 X G e n e r a l S u p p o r t Fa c i l i t i e s (6 5 1 88 4 ) (2 0 6 51 1 ) (2 3 63 6 ) (2 3 0 14 7 ) (1 3 8 21 3 ) 36 5 ) (2 7 4 15 9 ) (4 2 1 73 7 ) 31 2 X C e n t r a l Off i c e S w i t c h i n g 08 3 96 1 ) (9 2 1 , 25 2 ) (9 2 1 25 2 ) (7 5 9 ) (1 6 1 , 95 0 ) (1 6 2 70 9 ) 31 2 X O p e r a t o r S y s t e m s 31 2 X C e n t r a l Off i c e T r a n s m i s s i o n 06 8 83 2 ) (5 4 4 , 98 4 ) (1 1 7 83 8 ) (6 6 2 82 2 ) (4 6 8 39 2 ) (3 3 15 6 ) (9 0 4 46 2 ) (1 , 4 0 6 01 0 ) 31 3 X In f o r m a t i o n O r i g , /T e r m , E q u i p , 31 4 X C a b l e & Wi r e F a c i l i t i e s 61 1 86 5 ) 50 3 81 6 ) (1 9 3 18 6 ) 69 7 00 2 ) (1 , 30 9 90 1 ) (8 7 , 62 7 ) (2 , 51 7 , 33 5 ) 91 4 86 3 ) To t a l A c c u m u l a t e d D e p r e c i a t i o n (5 c ) (9 , 41 6 , 54 2 ) 17 6 56 3 ) (3 3 4 66 0 ) 51 1 22 3 ) 91 7 , 26 5 ) (1 3 0 , 14 8 ) 85 7 , 90 6 ) 90 5 , 31 9 ) Ac c u m u l a t e d A m o r t i z a t i o n D e t a i l 34 1 0 Ca p i t a l L e a s e s 34 2 0 Le a s e h o l d I m p r o v e m e n t s 35 0 0 In t a n g i b l e s 10 , 36 0 0 Ac q u i s i t i o n A d j u s t m e n t 11 , To t a l A c c u m u l a t e d A m o r t i z a t i o n (5 c ) 12 , tO 8 3 i d a h o 2 0 0 2 F o r m i Pa g e 4 FO R M I I N P U T M A S T E R CO M P A N Y N A M E : C e n t u r y T e l o f I d a h o , I n c . Fo r T h e Y e a r E n d e d : D e c e m b e r 3 1 , 20 0 1 Se p a r a t e d R e s u l t s o f I d a h o O p e r a t i o n s To t a l I d a h o In t e r s t a t e O p e r a t i o n In t r a s t a t e O p e r a t i o n Op e r a t i o n s MT S & W A T S TO l l P l S MT S & W A T S TO l l P l S FC C A c c o u n t a n d No t e Li n e Su b j e c t T o Sw i t c h e d Sp e c i a l Sw i t c h e d Sp e c i a l lo c a l De s c r i p t i o n No . No . Se p a r a t i o n s Ac c e s s Ac c e s s To t a l Ac c e s s Ac c e s s EA S (o t h e r ) To t a l OP E R A T I N G E X P E N S E D E T A i l 61 X X - 6 4 X X P l a n t S p e c i f i c O p e r a t i o n s 61 1 0 - 20 G e n e r a l S u p p o r t F a c i l i t i e s 62 1 X Ce n t r a l O f f i c e S w i t c h i n g 62 2 0 Op e r a t o r S y s t e m s 62 3 X Ce n t r a l O f f i c e T r a n s m i s s i o n 63 X X In f o r m a t i o n O r i g , (f e r m , E q u i p , 64 X X Ca b l e & W i r e F a c i l i t i e s To t a l P l a n t S p e c i f i c (5 a ) 65 X X P l a n t N o n s p e c i f i c O p e r a t i o n s 65 1 2 Pr o v i s i o n i n g 65 3 X Ne t w o r k O p e r a t i o n s 65 4 0 Ac c e s s P a i d t o l E C s To t a l P l a n t N o n s p e c i f i c (8 ) (9 ) (5 a ) 65 6 X D e p r e c i a t i o n & A m o r t i z a t i o n 65 6 1 Ge n e r a l S u p p o r t F a c i l i t i e s 65 6 1 Ce n t r a l O f f i c e S w i t c h i n g 65 6 1 Op e r a t o r S y s t e m s 65 6 1 Ce n t r a l O f f i c e T r a n s m i s s i o n 65 6 1 In f o r m a t i o n O r i g , (f e r m , E q u i p , 65 6 1 Ca b l e & W i r e F a c i l i t i e s 65 6 3 Ca p i t a l l e a s e s 65 6 3 le a s e h o l d I m p r o v e m e n t s 65 6 4 In t a n g i b l e s 65 6 5 Ac q u i s i t i o n A d j u s t m e n t To t a l D e p r e c i a t i o n & A m o r t i z a t i o n (8 ) (5 a ) 17 3 24 7 14 2 76 3 84 , 4 6 9 19 3 36 2 59 3 84 1 10 , 11 , 61 1 14 3 93 1 16 0 54 2 12 , 13 , 14 . 15 . 16 , 17 , 18 . 19 , 20 . 21 . 22 . 82 9 44 5 78 5 50 7 06 6 80 1 80 4 82 4 48 4 88 3 61 , 67 7 28 2 79 4 36 , 4 9 2 42 8 51 , 81 6 20 4 , 86 8 65 6 16 0 26 2 45 , 59 6 85 8 60 2 21 9 82 1 12 1 37 8 87 0 53 2 13 3 57 5 28 , 88 2 21 4 86 0 60 2 74 9 , 42 6 01 6 tO 8 3 i d a h 0 2 0 0 2 F o r m i 16 5 67 , 4 7 1 92 0 58 , 4 7 2 22 7 , 02 8 86 4 81 5 67 9 65 3 37 8 87 0 16 2 , 45 7 24 2 46 2 80 8 , 44 2 73 2 05 9 64 3 13 4 11 8 , 56 8 52 2 51 6 03 8 14 , 80 5 31 2 11 4 80 2 18 7 15 4 31 7 07 3 48 9 63 0 86 1 60 3 96 5 29 , 94 1 01 9 10 3 73 7 24 0 14 2 23 9 06 8 98 6 60 , 53 2 30 7 51 8 00 3 36 8 60 3 12 6 22 1 , 68 1 52 0 35 9 , 66 8 21 , 64 9 67 7 , 32 0 11 2 08 2 29 2 44 , 54 9 13 4 89 0 36 6 81 3 74 7 11 6 10 3 , 86 3 17 6 91 5 34 4 60 9 55 9 34 2 01 6 , 04 2 Pa g e 5 FO R M I I N P U T M A S T E R CO M P A N Y N A M E : C e n t u r y T e l o f I d a h o , I n c , Fo r T h e Y e a r E n d e d : D e c e m b e r 3 1 20 0 1 Se p a r a t e d R e s u l t s o f I d a h o O p e r a t i o n s To t a l I d a h o In t e r s t a t e O p e r a t i o n In t r a s t a t e O p e r a t i o n Op e r a t i o n s MT S & W A T S TO L L P L S MT S & W A T S TO L L P L S FC C A c c o u n t a n d No t e Li n e Su b j e c t T o Sw i t c h e d Sp e c i a l Sw i t c h e d Sp e c i a l Lo c a l De s c r i p t i o n No , No . Se p a r a t i o n s Ac c e s s Ac c e s s To t a l Ac c e s s Ac c e s s EA S (o t h e r ) To t a l OP E R A T I N G E X P E N S E ( c o n t i n u e d ) 66 X X C u s t o m e r O p e r a t i o n s 66 1 X Ma r k e t i n g 89 8 27 , 13 0 98 2 11 2 87 4 21 8 24 , 69 4 78 6 66 2 X Op e r a t o r S e r v i c e s 24 5 90 9 33 3 24 2 66 2 X Di r e c t o r y P u b l i s h i n g - Al p h a , 15 0 66 2 X Di r e c t o r y P u b l i s h i n g - Cl a s s i f i e d 66 2 X Di r e c t o r y P u b l i s h i n g - Fo r e i g n 66 2 3 Se r v i c e O r d e r P r o c , En d U s e r 11 2 87 7 62 0 83 0 12 , 4 5 0 2, 4 9 0 83 0 97 , 10 7 10 0 42 7 66 2 3 Pa y m e n t & C o l l e c t i o n - En d U s e r 77 , 4 0 6 47 0 25 , 4 7 0 13 , 18 6 72 1 51 , 93 6 66 2 3 Bi l l i n g I n q u i r y - En d U s e r 28 0 24 9 24 9 21 0 82 1 03 1 66 2 3 Se r v i c e O r d e r P r o c , CX R 07 1 88 8 11 6 00 4 32 3 74 4 06 7 66 2 3 Pa y m e n t & C o l l e c t i o n - CX R 10 , 66 2 3 Bi l l i n g I n q u i r y - CX R 11 , 85 7 25 7 05 8 31 5 63 3 90 9 54 2 66 2 3 Co i n A d m i n i s t r a t i o n 12 , 66 2 3 Re v , A c c t g . To l l T i c k e t P r o c , 13 , 76 1 51 5 51 5 24 6 24 6 66 2 3 Re v , A c c t g , Lo c a l M e s s , P r o c , 14 . 66 2 3 Re v , A c c t g , Ot h e r B i l l & C o i l . 15 . 88 7 01 8 01 8 43 6 43 3 86 9 66 2 3 Re v , A c c t g , SL C B i l l i n g 16 , 1, 4 1 5 41 5 1, 4 1 5 66 2 3 Re v , A c c t g , CX R B & C (9 ) 17 , 10 , 4 3 0 21 5 21 5 21 5 21 5 66 2 3 B & C A m t s P a i d t o L E C s (9 ) 18 , 66 2 3 Ot h e r C u s t o m e r S e r v i c e 19 , 15 6 15 6 15 6 To t a l C u s t o m e r O p e r a t i o n s (5 a ) 20 , 33 8 , 43 3 98 7 98 6 97 , 97 3 51 , 53 8 73 0 18 2 19 2 24 0 46 0 67 X X C o r p o r a t e O p e r a t i o n s : 67 1 X Ex e c u t i v e & P l a n n i n g 21 . 44 4 43 1 75 3 18 4 43 0 74 1 08 9 26 0 67 2 X Ge n e r a l & A d m i n i s t r a t i v e 22 , 32 5 , 64 5 10 4 44 7 11 3 11 6 56 0 24 7 12 2 14 5 71 6 20 9 08 5 67 2 8 EA S S e t t l e m e n t 23 , To t a l C o r p o r a t e O p e r a t i o n s (5 a ) 24 , 37 2 , 08 9 11 8 87 8 86 6 13 2 74 4 67 7 86 3 16 6 80 5 23 9 34 5 -- - - O t h e r O p e r a t i n g E x p e n s e s : -- - - Co n t r i b u t i o n s # 7 3 7 0 / A F U D C # 7 3 4 0 (1 0 ) 25 , 35 8 11 4 12 7 16 1 23 1 __ n Un i v e r s a l S e r v i c e F u n d (1 1 ) 26 , 86 4 30 8 1 , 86 4 30 8 (1 , 86 4 , 30 8 ) 86 4 , 30 8 ) -- - - Li f e l i n e C o n n e c t i o n A s s i s t a n c e (1 2 ) 27 , To t a l O t h e r (5 a ) 28 , 35 8 86 4 , 42 2 86 4 , 43 5 (1 , 86 4 , 14 7 ) 86 4 , 07 7 ) To t a l O p e r a t i n g E x p e n s e s (5 a ) 29 , 28 9 74 7 I 07 3 , 43 9 11 3 86 2 18 7 , 30 1 58 7 95 8 65 8 (5 3 0 , 17 0 ) 10 2 44 6 tO 8 3 i d a h o 2 0 0 2 F o r m i Pa g e 6 FO R M I I N P U T M A S T E R CO M P A N Y N A M E : C e n t u r y T e l o f I d a h o , I n c . Fo r T h e Y e a r E n d e d : D e c e m b e r 3 1 20 0 1 Se p a r a t e d R e s u l t s o f I d a h o O p e r a t i o n s To t a l I d a h o In t e r s t a t e O p e r a t i o n In t r a s t a t e O p e r a t i o n Op e r a t i o n s MT S & W A T S TO L L P L S MT S & W A T S TO L L P L S FC C A c c o u n t a n d No t e Li n e Su b j e c t T o Sw i t c h e d Sp e c i a l Sw i t c h e d Sp e c i a l Lo c a l De s c r i p t i o n No . No , Se p a r a t i o n s Ac c e s s Ac c e s s To t a l Ac c e s s Ac c e s s EA S (o t h e r ) To t a l OP E R A T I N G T A X E S D E T A I L 72 4 0 G e n e r a l T a x e s 72 4 0 Pr o p e r t y 17 4 34 1 84 0 18 2 91 3 33 3 74 6 99 3 72 4 0 Gr o s s R e c e i p t s 72 4 0 PU C F e e 72 4 0 Fr a n c h i s e F e e s 72 4 0 Ot h e r (8 , 13 3 ) 38 4 ) (3 0 5 ) 68 9 ) 78 4 ) (1 2 1 ) 53 8 ) (5 , 4 4 3 ) To t a l G e n e r a l T a x e s 04 2 95 7 53 5 49 2 13 0 21 2 20 8 54 9 72 X X In c o m e T a x e s ( C a l c u l a t e d ) Ne t I n c o m e B e f o r e S I T & F I T (1 3 ) 55 5 , 4 6 0 47 3 58 4 02 4 50 6 60 7 (2 2 1 33 9 ) 34 0 25 9 85 2 04 8 85 3 Le s s F i x e d C h a r g e s ( - ) 00 6 29 4 33 1 22 3 43 7 67 5 Su b t o t a l ( l i n e s 7 - 8 ) (1 4 ) 55 4 , 4 5 4 47 3 29 0 98 7 50 6 , 27 6 (2 2 1 56 2 ) 32 5 25 9 , 4 1 5 04 8 17 8 Ot h e r S I T B a s e A d d / O e d , ( + - ) (1 5 ) 10 , (1 , 64 3 ) (5 1 1 ) (6 2 ) (5 7 3 ) (2 9 8 ) (2 6 ) (7 4 6 ) 07 0 ) SI T T a x a b l e I n c . ( l i n e s 9 + - 10 ) 11 , 55 2 81 1 47 2 77 9 32 , 92 5 50 5 70 3 (2 2 1 86 0 ) 29 9 25 8 66 9 04 7 , 10 8 72 3 0 S I T - Cu r r e n t ( a t 8 % ) (1 6 ) 12 , 20 4 22 5 82 2 63 4 40 , 4 5 6 (1 7 , 74 9 ) 82 4 18 0 69 4 16 3 76 9 Ot h e r F I T B a s e A d d / O e d . ( + - ) (1 7 ) 13 , 64 3 ) (5 1 1 ) (6 2 ) (5 7 3 ) (2 9 8 ) (2 6 ) (7 4 6 ) 07 0 ) FI T T a x a b l e I n c . ( l i n e s 9 - 12 + - 13 ) 14 , 34 8 58 6 43 4 95 6 29 1 46 5 , 24 7 (2 0 4 11 2 ) 47 5 07 7 97 6 88 3 33 9 Gr o s s F I T ( a t 3 5 % ) 15 , 82 2 00 5 15 2 23 5 60 2 16 2 83 6 (7 1 , 4 3 9 ) 31 6 72 7 29 2 65 9 16 9 72 1 0 P C l a i m e d I T C ( - ) 16 , Su r t a x E l i m i n a t i o n ( - ) 17 , 72 2 0 F I T - C u r r e n t ( l i n e s 1 5 - 16 - 17 ) (1 8 ) 18 , 82 2 00 5 15 2 23 5 60 2 16 2 , 83 6 (7 1 43 9 ) 31 6 72 7 29 2 65 9 , 16 9 tO 8 3 i d a h o 2 0 0 2 F o r m i Pa g e 7 FO R M I I N P U T M A S T E R CO M P A N Y N A M E : C e n t u r y T e l o f I d a h o , I n c , Fo r T h e Y e a r E n d e d : D e c e m b e r 3 1 20 0 1 Se p a r a t e d R e s u l t s o f I d a h o O p e r a t i o n s To t a l I d a h o In t e r s t a t e O p e r a t i o n In t r a s t a t e O p e r a t i o n Op e r a t i o n s MT S & W A T S TO L L P L S MT S & W A T S TO L L P L S FC C A c c o u n t a n d No t e Li n e Su b j e c t T o Sw i t c h e d Sp e c i a l Sw i t c h e d Sp e c i a l Lo c a l De s c r i p t i o n No , No . Se p a r a t i o n s Ac c e s s Ac c e s s To t a l Ac c e s s Ac c e s s EA S (o t h e r ) To t a l 19 9 8 F O R M I I N P U T M A S T E R Fo r T h e Y e a r E n d e d : D e c e m b e r 3 1 20 0 1 Se p a r a t e d R e s u l t s o f I d a h o O p e CO M P A N Y N A M E : C e n t u r y T e l o f I d a h o , I n c . To t a l I d a h o In t r a s t a t e Op e r a t i o n Op e r a t i o n s De s c r i p t i o n No t e Li n e Su b j e c t T o In t e r s t a t e No . No . Se p a r a t i o n s To l l To l l EA S Lo c a l ( O t h e r ) Se p a r a t i o n P a r a m e t e r s (1 9 ) Pl a n t SL U M i n u t e s o f U s e ( M O U ) 46 9 79 3 04 6 43 8 59 8 01 7 82 5 33 8 SL U F a c t o r 00 0 0 0 0 33 7 0 8 6 11 0 9 4 7 00 0 0 0 0 55 1 9 6 7 Ba s e S P F - J a n u a r y 1 00 0 0 0 0 25 0 0 0 0 25 0 0 0 0 50 0 0 0 0 Ba s e S P F - D e c e m b e r 3 1 00 0 0 0 0 25 0 0 0 0 25 0 0 0 0 50 0 0 0 0 Cu r r e n t C o m p o s i t e S P F (2 0 ) 00 0 0 0 0 25 0 0 0 0 25 0 0 0 0 50 0 0 0 0 19 9 6 W e i g h t e d O E M 00 0 0 0 0 85 0 0 0 0 00 0 0 0 0 15 0 0 0 0 19 9 6 U n w e i g h t e d O E M 00 0 0 0 0 33 5 3 0 0 10 8 1 5 5 55 6 5 4 5 Cu r r e n t C A T 3 D i a l E q u i p m e n t M i n u t e s (2 1 ) 59 , 4 6 9 79 3 04 6 43 8 59 8 01 7 82 5 33 8 Cu r r e n t C o m p o s i t e O E M F a c t o r 00 0 0 0 0 85 0 0 0 0 00 0 0 0 00 0 0 0 0 15 0 0 0 0 Ex c h a n g e T r u n k - J o i n t U s e M O U (2 2 ) 10 , Ho s t / R e m o t e M O U K i l o m e t e r s (2 3 ) 11 . 15 9 60 7 , 51 6 46 5 , 65 4 27 , 26 8 , 59 8 87 3 , 26 4 Eq u a l A c c e s s M O U (2 4 ) 12 , 22 , 68 7 , 17 2 18 , 67 7 61 9 00 9 , 55 3 Op e r a t o r S t a n d a r d W o r k S e c o n d s (2 5 ) 13 , Ta n d e m S w i t c h i n g M O U (2 6 ) 14 , IX C o n v e r s a t i o n M O U 15 , 26 , 12 2 , 01 5 65 3 37 1 46 8 64 4 IX C o n v e r s a t i o n M i n u t e K i l o m e t e r s 16 , 13 4 , 64 1 , 80 0 35 8 40 4 52 0 77 6 23 7 28 0 Ot h e r P a r a m e t e r s Ac c e s s L i n e s 17 , 55 9 Un s e p a r a t e d L o o p C o s t ~ 1 1 . 25 R O R (2 7 ) 18 , 51 6 35 3 Gr o s s B i l l e d R e v e n u e s Ma r k e t i n g A l l o c a t i o n B a s i s (2 8 a ) 19 , 90 8 48 0 73 3 , 77 5 91 9 57 9 25 5 , 12 6 Pa y m e n t & C o l l e c t i o n - En d U s e r (2 8 b ) 20 , 20 3 , 48 0 05 4 08 3 54 6 92 0 60 2 , 47 7 Pa y m e n t & C o l l e c t i o n - CX R (2 8 c ) 21 , 2, 4 6 7 , 94 1 54 8 36 2 91 9 57 9 Se r v i c e O r d e r C o n t a c t s Se r v i c e O r d e r P r o c , En d U s e r (2 9 a ) 22 , 13 6 11 7 Se r v i c e O r d e r P r o c , CX R (2 9 b ) 23 . 10 0 Bi l l i n g I n q u i r y C o n t a c t s Bi l l i n g I n q u i r y - En d U s e r (3 0 a ) 24 . Bi l l i n g I n q u i r y - CX R (3 0 b ) 25 . 90 8 , 97 5 30 9 85 7 59 9 , 11 8 SP + R C T o l l M e s s a g e s (3 1 ) 26 . 82 5 87 9 33 2 , 75 1 49 3 12 8 EA S / L o c a l M e s s a g e s ( M s g , P r o c . 27 . BI G 3 ' E x p e n s e F a c t o r - Me s s a g e (3 2 ) 28 . 00 0 0 0 31 0 7 1 9 18 1 5 0 5 45 4 0 7 PL S & S p e c i a l A c c e s s 29 . 03 7 7 4 5 01 5 9 6 1 Op e r a t o r S e r v i c e s E x p e n s e - - F a c t o r 30 . Ac c e s s M i n u t e s o f U s e ( E n d O f f i c e ) 31 , 26 , 12 2 01 5 19 , 65 3 37 1 46 8 , 64 4 ra t i o n s tO 8 3 i d a h o 2 0 0 2 F o r m i Pa g e 8