20100204Explanation Revised Proposed Tariff.pdf

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1m3 FEB -4 M\ 9= , ,Original Page No.8:
Please provide a toll free number for the Commission staff to c~!!tàßftt~~,~HJlhote
that there is one for Customer Service and Maintenance, could\,lh\.(?ò'nsumer Staff use this
as well?
The toll-free numbers listed may be used by Consumer Staff as well. Per our discussions, we
have also added the direct dial number of the head of the Customer Service Deparment. The
direct dial number for the head of the Regulatory Deparment is already provided.
Original Page No. 17, H(1):
Please remove item number 1. Any legal claims for loss/damage/ et al wil be decided in a
court of law and is not within the jurisdiction of this Commission.
Deleted.
Original Page No. 26, 2.16.3.7:
Please provide an explanation as to what the notifcation wil be to the customer for their
failure to pay MTS charges.
Even though the Company reserves the right to suspend service for continued non-payment, the
ordinar process is to allow a Customer a number of billing cycles to make payment
arangements. If undisputed amounts remain unpaid after several biling cycles, a Company
representative contacts the Customer directly to discuss payment options. During these
discussions, the Customer is advised that if payments are not made in accordance with any
payment plan agreed to by the Company and the Customer, MTS service may be suspended or
discontinued. Suspension or discontinuation of service is preceded by a written notification to
the Customer indicating the date upon which (or after which) service will be suspended or
terminated in the event payment is not received by the Company. The Company does not
suspend or terminate service on any day preceding a weekend, a holiday or any day upon which
the Company is not open to accept payments from Customers.
Original Page No. 41, 3.3.5:
In this section it states that there wil be "a charge wil apply when the operator verifes
that the line is busy with a call in progress, the operator verifes that the line is available for
incoming calls" - what is this charge and where is it located in the price list?
The charges (residential and business) are located at section 4.7, page 70:
Busy Line Verification, each request
Busy Line Verification with Interrpt, each request
Residential
$1.49
$2.07
Business
$2.50
$5.00
Original Page No. 58, EQUIPMENT RENTAL:
The Commission does not regulate Customer Premise Equipment - please remove this
section from the price list.
Removed.
Original Page No. 62 - 66: Internet Service.
Until the FCC determines whether this is intrastate services, we have declined to allow it
into the intrastate price list for basic local exchange service. Please remove.
Removed.
Original Page No. 68 -72 Idaho Telecommunications Service Assistance Program
(lTSAP):
Please remove this section - the company is responsible for collecting this (as a line item
charge) but it has been the experience of the Commission Staff that this charge changes
annually and Companies often overlook the requisite price list changes. Therefore, it is
easier to implement without the extra price list filings each year.
Removed.
Original Page No. 74,4.1.1 (Change of Telephone Number):
Why is there an NRC assessed for a Telephone number?
The nonrecurng charge assessed represents a combination of (i) Broadview's internal
administrative costs associated with records and other system modifications necessitated by a
change in telephone number requested by the Customer and (ii) costs imposed by Broadview's
underlying carrer associated with assignent of a new telephone number.
Original Page No. 76,4.1.2 (Change in Telephone Number):
Again, please explain why there is a NRC assessed for the changing of a telephone number.
Please see previous response.
Original Page No. 88, 90. Why are there charges being assessed for blocks of telephone
numbers? Where are these numbers coming from and what is an average customer going
to be doing with blocks of 20? The Idaho Commission has jurisdiction over basic local
exchange service for residential customers and business customers with five or fewer lines.
Broadview provides service in many jursdictions to very large business customers which require
significant numbers of individual telephone extensions. Broadview obtains these numbers from
its underlying carers or requests Dils in large blocks in accordance with the North American
Numbering Council's number resource utilization procedures. In light of the limitation of the
Idaho Commission's exercise of authority over business customers with more than five lines, the
20-number block language has been deleted.
Original Page No. 92 - 94, 4.13 - IP Service.
This is a jurisdictional issue that is yet to be resolved at the FCC - please remove this
section. The same question regarding blocks of 20 telephone numbers applies here as well.
Section 9.13.6, "Broadspeed Dynamic IP", has been deleted. Please see previous answer with
respect to 20-block numbers issue.
Original Pages No. 95 - 98: Lifeline, Link Up America:
As discussed above with ITSAP - these are applicable to the Companies' operations and
for administrative ease; please remove.
Removed.