ACN Communications Services 2-20-07.pdf

2/05/07
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32991 Hamilton Court
Farmington Hills, MI 48334
[phone]
IDAHO PUBLIC UTILITIES COMMISSION
STATE HOUSE
PO BOX 83720
BOISE , ID, 83720
To Whom It May Conccnl
ACN Communication Services, Inc. (ACN) was built on the highest ethical standards , and
those standards still ring true in our business practices today, positioning ACN as a
responsible and accountable member of the telecommunications community.
With that said , ACN is committed to work with your agency to develop the best possible
consumer affairs practices. Be assured that if your office has any matters involving ACN
we (Jre comn:itted to resolving all rnatters in -~ timely and ~~J?t~~siPn(Jlrn anner.
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As all extension of our creed, ACN is committed to:
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Communlcating with you regarding th~' sta tus 'ofth~'inqufry;br6viding updates and
requested information , and submitting a response in the appropriate response time.
Working with the consumer regarding their inquiry, and providing them with a
resolution that is agreeable to both parties.
Remaining proactive and accepting accountability. If a training opportunity is
discovered during the investigation of the inquiry, ACN will immediately address the
issue, including training personnel to avoid future problems.
In an effort to achieve these goals, ACN is also working to improve upon the timeframes
that inquiries are received and resolved , and therefore provides the following, three
convenient ways to submit inquiries:
The most preferred method is via Email: regulatorvteam(JJ)acninc.com
Via fax to: 248-489-8837. Attention: Consumer Affairs Regulatory Team
Via Mail to: ACN World Headquarters
32991 Hamilton Court
Farmington Hills, MI 48334
Attn: Consumer Affairs
ACN viewsall regulatory complaints as serious, an(jit is ourgoal to continue to work with
all of the Regulatory Bodies in a combined effort to address all inquiries , now and in the
future.
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If you wish to contact us, please use the above contact information or call us at 800-599-9559.
Respectfully Submitted
Consumer Affairs Regulatory Team