20130820Staff 1-5 to INTG.pdf

KARL T. KLEIN : 'r'I-:';.
DEPUTY ATTORNEY GENERAL
rDAHo pUBLTC UTTLTTTES C9MMTSST'N ?ilii i:tiG 1'r1 i'i1 3: 5?
PO BOX 93720 i , ,,,
;BOISE, IDAHO 83720-0074 i ,,
[phone]
IDAHO BAR NO. 5156
Street Address for Express Mail:
472 W. WASHINGTON
BOISE, IDAHO 83702-5918
Attorneys for the Commission Staff
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF THE APPLICATION OF )INTERMOUNTATN GAS COMPANY FOR ) CASE NO. TNT-G-13-05
AUTHORITY TO CHANGE ITS PRICES )
(2013 PURCHASED GAS COST ADJUSTMENT) ) FrRST PRODUCTTON
) REQUEST OF THE) coMMrssroN STAFF To
) INTERMOUNTAIN GAS
) COMPANY
)
The Staff of the Idaho Public Utilities Commission, by and through its attorney of record,
Karl T. Klein, Deputy Attorney General, requests that Intermountain Gas Company (Company)
provide the following documents and information as soon as possible, but no later than
TUESDAY, SEPTEMBER 10, 2013.
This Production Request is to be considered as continuing, and the Company is requested
to provide, by way of supplementary responses, additional documents that it or any person acting
on its behalf may later obtain that will augment the documents or information produced.
Please provide answers to each question, supporting workpapers that provide detail or are
the source of information used in calculations, and the name, job title and telephone number of
the person preparing the documents. Please identifu the name, job title, location and telephone
number of the record holder.
FIRST PRODUCTION REQUEST
TO INTERMOLTNTAIN GAS AUGUST 20,2OI3
In addition to the written copies provided as response to the requests, please provide all
Excel and electronic files on CD with formulas activated.
REQUEST NO. 1: Please describe in detail how the Company determines if existing
custorners are on the correct rate. Please explain how billing audits are conducted and how
frequently those audits are performed.
REQUEST NO. 2: For CY20l2, please provide the number of customers moved to a
different rate schedule, listing both the previous and new rate schedule assigned.
REQUEST NO. 3: Please describe in detail the process used to determine whether a
new customer who places a connect order should be assigned the rate schedule assigned to the
previous customer. If there are scripts followed by call center customer service representatives,
please provide a copy of those scripts.
REQUEST NO. 4: Please describe in detail the procedures in place to ensure that a
customer requesting service at a previously unserved location, e.g., new construction, is assigned
to the correct rate schedule.
REQUEST NO. 5: Please provide copies of or links to information made available to
customers to enable them to choose the most appropriate rate schedule for their customer class
and type ofuse.
DATED at Boise,Idaho, this Z# auyof August 2013.
/2 1z-
Karl T. Klein
Deputy Attorney General
Technical Staff: Marilyn Parker/l-5
i:umisc:prodreq/intg I 3.5kkmp prod req I
FIRST PRODUCTION REQUEST
TO INTERMOLTNTAIN GAS AUGUST 2O,2OI3
CERTIFICATE OF SERVICE
I HEREBY CERTIFY THAT I HAVE THIS 2OTH DAY oF AUGUST 2013,
SERVED THE FOREGOING FIRST PRODUCTION REQUEST OF THE
COMMISSION STAFF TO INTERMOUNTAIN GAS COMPANY, IN CASE NO.
INT-G-13-05, BY MAILING A COPY THEREOF, POSTAGE PREPAID, TO THE
FOLLOWING:
MICHAEL P McGRATH
DIR _ REGULATORY AFFAIRS
INTERMOUNTAIN GAS CO
PO BOX 7608
BOISE TD 83707
EMAIL: [e-mail]
MORGAN W zuCHARDS JR
zuCHARDS LAW OFFICE
PO BOX 2076
BOISE ID 8370I
E-MAIL : [e-mail]
CERTIFICATE OF SERVICE