200305221st Request of Staff to INT.pdf

JOHN R. HAMMOND
DEPUTY ATTORNEY GENERAL
IDAHO PUBLIC UTILITIES COMMISSION
PO BOX 83720
BOISE, IDAHO 83720-0074
[phone]
IDAHO BAR NO. 5470
HECEIVEO l7J
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UTILITIES CO~1MISSION
Street Address for Express Mail:
472 W. WASHINGTON
BOISE, IDAHO 83702-5983
Attorney for the Commission Staff
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF THE APPLICATION OF
INTERMOUNT AIN GAS COMPANY FOR
AUTHORITY TO INCREASE ITS RATES FORSERVICE. CASE NO. INT-03-
FIRST PRODUCTION
REQUEST OF THE
COMMISSION STAFF TO
INTE RM 0 UNT AIN GAS
COMPANY
The Staff of the Idaho Public Utilities Commission, by and through its attorney of record
John R. Hammond, Deputy Attorney General, requests that Intermountain Gas Company
(Company) provide the following documents and information, pursuant to Rule 225 ofthe Idaho
Public Utilities Commission s Rules of Procedure, IDAPA 31.01.01 , on or before MONDAY,
JUNE 2, 2003. The Staff requests that Intermountain Gas provide its answer in this short period
of time due to the abbreviated nature of the proceeding for the Company s Purchased Gas Cost
Adjustment Application.
This Production Request is to be considered as continuing, and Intermountain Gas is
requested to provide, by way of supplementary responses, additional documents that it or any
person acting on its behalf may later obtain that will augment the documents produced.
For each item, please indicate the name of the person(s) preparing the answers, along with
the job title of such person(s) and the witness who can sponsor the answer at hearing. For all
FIRST PRODUCTION REQUEST
OF THE COMMISSION STAFF
TO INTERMOUNTAIN GAS
MAY 21 , 2003
responses to the following requests, please provide all workpapers, diskettes (3.5 in.) and all
underlying formulas in Excel (version 5) language.
Request No.1: By month in each of the past 3 fiscal years, what percentage of incoming
calls were answered by the Customer Service Center within 30 seconds?
Request No.2: By month in each of the past 3 fiscal years, how many calls were
abandoned by the Customer Service Center?
Request No.3: How many residential Level Pay customers did IGC have at the end of
calendar year 2002?
Request No.4: How many residential customers were served at the end of calendar year
2002?
Request No.5: What is the Company s plan of action to deal with additional incoming
calls to the Customer Service Center as a consequence of the proposed price increase?
Request No.6: Does the Company accept customer complaints and inquiries via e-mail
and/or fax? If so, what is the process used to respond to these complaints and inquiries?
Dated at Boise, Idaho, this)t~ay of May 2003.
Jo . Hammond
Dep y Attorney General
Technical Staff: Marilyn Parker
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FIRST PRODUCTION REQUEST
OF THE COMMISSION STAFF
TO INTERMOUNTAIN GAS
MAY 21 , 2003
CERTIFICATE OF SERVICE
HEREBY CERTIFY THAT I HAVE THIS 21ST DAY OF MAY 2003
SERVED THE FOREGOING FIRST PRODUCTION REQUEST OF THE
COMMISSION STAFF TO INTERMOUNTAIN GAS COMPANY, IN CASE
NO. INT-03-, BY MAILING A COpy THEREOF, POSTAGE PREPAID , TO THE
FOLLOWING:
MICHAEL E HUNTINGTON
VP- MARKETING & EXTERNAL AFFAIRS
INTERMOUNTAIN GAS COMPANY
PO BOX 7608
BOISE ID 83707-1608
VIA FAX TO 377-6097
MORGAN W. RICHARDS JR
MOFFATT THOMAS ET AL
PO BOX 829
BOISE ID 83701-0829
SECRETARY
CERTIFICATE OF SERVICE