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Home My WebLink About200306022nd Response of INT to Staff.pdf/670 EXECUTIVE OFFICES i~ECEIVED 0 INTERMOUNTAIN GAS COMPANy ;:- ED 555 SOUTH COLE ROAD. P.O. BOX 7608. BOISE, IDAHO 83707. (208) 377-6000. FAX: 377-69Wn LlJu3 JUN - 2 PH I: I June 2, 2003 ;:.i " ,) ;- d'! i UTILITIES COrf~1ISSIOH Ms. Jean Jewell Commission Secretary Idaho Public Utilities Commission 472 W. Washington St. P. O. Box 83720 Boise, 10 83720-0074 RE:Reply Comments of Intermountain Gas Company to the First Production Request of the Commission Staff Case No. INT -O3- Dear Ms. Jewell: Attached are responses to Request Nos. 1 & 2 , from the First Production Request from the Commission Staff. Should you have questions regarding the above responses , please contact Terri Shoen Director of Customer Services at 377-6075. Very truly yours ~hael P. McGrath Director Market Services and Regulatory Affairs MPM/sik Enclosures Case No. Int-O3-1 Request No. Intermountain Gas Company Monthly Service Level Averages (Calls answered within 30 seconds) FY 2002 Average Monthly Percent Oet Nov Dee Jan Feb Mar Apr May Jun Jul Aug Sep FY 2001 Average Monthly Percent Oet Nov Dee Jan Feb Mar Apr May Jun Jul Aug Sep FY 2000 Average Monthly Percent Oet Nov Dee Jan Feb Mar Apr May Jun Jul Aug Sep 100 Average Monthly Service level FY 2002 100 60. Oct Nav Dee Jan Feb Mar Apr May Jun Jul Aug Sap Average Monthly Service level FY 2001 100 0 , 58 ! Oct Nav Dee Jan Feb Mar Apr May Jun Jul Aug Sap Average Monthly Service level FY 2000 75 i Oct Nav Dee Jan Feb Mar Apr May Jun Jul Aug Sap FY 2000 Oct-Nay-Dee n/a Case No. Int-O3-1 Request No. Intermountain Gas Company FY 2002 Year Abandoned Calls Oet 2984 Abandoned Calls FY 2002Nov2545 9000 Dee 2157 --. 8000Jan46627000Feb46656000Mar51225000 Apr 6496 4000 May 7863 3000 - Jun 4181 2000 Jul 1737 1000 Aug 552 Sep 1737 Oct Nav Dee Jan Feb Mar Apr May Jun Jul Aug Sep FY 2001 Year Abandoned Calls Abandoned Calls FY 2001Oet1454 Nov 1254 2500 Dee 1741 2000Jan1762 Feb 1687 1500 Mar 2060 Apr 2294 1000 May 2023 500Jun1637 Jul 1384 0 , Aug 1216 Oct Nov Dee Jan Feb Mar Apr May Jun Jul Aug SapSep1398 FY 2000 Year Abandoned Calls Oet 756 Abandoned Calls FY 2000Nov518 Dee 361 1000Jan312900 Feb 374 800 Mar 590 700 600 -Apr 430 500 -May 536 400Jun468300 Jul 509 200 Aug 602 100 Sep 938 Oet Nov Dee Jan Feb Mar Apr May Jun Jul Aug Sap 6/2/2003