20231204AVU to Staff 2 Attachment C.pdf

myavista.com
Thank you.
Everyone at Avista would like to extend a heartfelt thank you to each and
every one of our customers who lost natural gas service from the unintentional
third-party pipeline damage that occurred on November 8. This historic natural
gas outage was not only the largest in Avista history, but one of the largest in
the nation.
Our customers’ understanding and patience during the restoration of services
has been truly remarkable. This difficult situation brought out the best in our
communities. We have experienced, firsthand, support and kindness to our
teams, people helping neighbors and community organizations opening their
doors to those in need.
We could not have accomplished this effort without the assistance of our utility
partners that came from across the western United States and more than 60
private and local HVAC contractors.
This has been a humbling and inspiring example of the strength of the
communities we serve and the power of partnership and collaboration in
uncharted times.
From all of us at Avista, thank you.
Staff_PR_002 Attachment C Page 1 of 1