20180126Avista to Staff_DR_157(H1).DOCX

HYDRO ONE LIMITED
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:OREGONDATE PREPARED:October 25, 2017
CASE NO.:UM 1897WITNESS:Ferio Pugliese
REQUESTER:PUC StaffRESPONDER:Adele PantusaTYPE:Data RequestDEPT:Law
REQUEST NO.:Staff – 157 (H1)TELEPHONE:[phone]EMAIL:[e-mail]:
For 2015, 2016, and 2017, please provide the Ontario ombudsman count of how many faulty
Hydro One bills there were for each listed year. RESPONSE:
The Ontario Ombudsman launched an investigation into the transparency of Hydro One’s billing practices in February 2014. According to the Ontario Ombudsman’s final report, dated May 2015: “In February 2014, 84,394 customers were either receiving multiple estimated bills or had not received a bill for more than 90 days.” [We are pleased to report that this has drastically declined to less than 1,000 customers who are receiving multiple estimated bills and zero customers who haven’t received a bill for more than 90 days.] Hydro One’s billing accuracy now exceeds the Ontario Energy Board’s target of 99%.
In 2015, Hydro One Inc. and its subsidiaries ceased to be subject to a number of Ontario Statutes that apply to entities owned by the Province, including the Ontario Ombudsman Act. Hydro One Limited is similarly not subject to those statutes.