20170801AVU to Staff 40.pdf

JURISDICTION
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
IDAHO
AVU-E- I 7-0 I /AVU-G- I 7-0 I
IPUC
Production Request
Staff - 040
DATE PREPARED: 07/2612017WITNESS: Kevin Christie
RESPONDER: Shawn Bonfield
DEPARTMENT: State & Federal Regulation
TELEPHONE: [phone]
REQUEST:
Please provide the average response time for e-mail transactions by month for each of the past
three years (2015,2016, and YTD 2017). "Average response time" is the average number of hours
from receipt of an e-mail by the Company to sending a substantive response; auto-response
acknowledgements do not count as a substantive response.
RESPONSE:
Jan 12:02:32 l4:46:44
Feb 15:51:41 2:54:05
Mar 12:45 49 9:55,23 3:18:50
Apr 9:29:57 8:08:33 2:28:55
15Mav12:39:3(
7:44 15 5:16: l5Junl0:14:52
Jul l0.46:07 9:40:02
1l:38:27 10:02:10
8:14:39
Oct 8:33:50 11:48:44
Nov 13:47:54 6:32:12
l4:ll:44 3:05:10
=6
r-^)
I r.
Month 2015
hh:mm:ss
2016
hh:mm:ss
2017
hh:mm:ss
3:07:24
17:10:08
2:28:01
Aus
Seo 10:34:29
Dec