20150909AVU to Staff 110.docx

AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATIONJURISDICTION:IDAHODATE PREPARED:09/04/2015CASE NO.:AVU-E-15-05/AVU-G-15-01WITNESS:Don KopczynskiREQUESTER:IPUCRESPONDER:Kelly ConleyTYPE:Production RequestDEPARTMENT:External CommunicationsREQUEST NO.:Staff-110TELEPHONE:[phone]REQUEST:
The Project Compass mobile web application allows customers access to the Company website using their smart phones and/or tablet. Does the Company know how many customers have taken advantage of the mobile web applications? Does the Company plan to have dedicated phone and tablet applications in the future?RESPONSE:The Company’s Project Compass included the replacement of the Company’s Customer Information System and Work Management System. It did not include the deployment of a mobile web application or app for customer self-service. The Company has had a mobile version of its website since 2010. In 2014 there were 730,432 visits to the Company’s mobile website, which represented 23% of total website visits. From January through July 2015 there have been 471,788 visits to the Company mobile website. For the same period in 2014 there were 346,577 visits to the mobile website. This represents an increase of 36% in 2015 compared to 2014 for mobile website visits.The Company currently has a project underway to replace its website, www.avistautilties.com. The project also includes the development of a native application (app) that customers can download and use from their cell phone or tablet. The app will be supported by Apple iOs and Google Android platforms. The first phase of the app will be launched this fall for outage reporting and viewing. The second phase of the app, which will allow self-service of viewing and paying bills, along with the new website is currently scheduled for mid-to-late 2016.