The URL can be used to link to this page

Home My WebLink About20150818AVU to Staff 93.docAVISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: IDAHO DATE PREPARED: 08/14/2015 CASE NO.: AVU-E-15-05/AVU-G-15-01 WITNESS: Jim Kensok REQUESTER: IPUC RESPONDER: Larry La Bolle TYPE: Production Request DEPARTMENT: State & Fed Regulation REQUEST NO.: Staff - 093 TELEPHONE: (509) 495-4710 REQUEST: Page 65 of Mr. Kensok’s testimony states: “In addition to changes for employees, customers were required to make changes to their accounts, to become familiar with a new bill format, and experience some process changes from those with which they were familiar.” Please specifically describe all the account and process changes customers were required to make relating to implementation of new systems. RESPONSE: Avista’s customer outreach included a range of materials, one of which is provided as Staff_PR_093 Attachment A. This customer communication includes helpful instructions and informative tips regarding the following changes: Timing of the Go Live of the new systems Account number Automatic payments New monthly bill format Temporary limitations on customer website Possible changes on payment options Page 1 of 1