20040702Response No 22 of Avista to CAPAI.pdf

Avista Corp.
1411 East Mission PO Box 3727 '
, Spokane, Washington 9922CJ:.3727 '
Telephone [phone]
Toll Free ~727-9170
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JuneJO 2004
Brad Purdy"
Attorney at Law
2019N.th 8t.
Boise, ill 83702
Re:First Production Request of CAP AI.
in Case Nos. A VU-04-01 and A VU-04-
Mr. Purdy,
I have attached one copy of A vista s supplemental response to CAP AI's Data Request
No. 22.
If you have any questions, please call me at [phone] or Don Falkner at (509) 495-
4326.
Mike Fin
Rate Analyst
A vista Utilities
Enclosures
Cc:M. Karp
S. Woodbury
D. Peseau
A. Yanke I
C. Ward
(A W.I.S.
(IPUC)
(Utility Resources, Inc.
) -
(Yanke I & Assoc, Inc.
(Potlatch)
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQ UES TER:
TYPE:
REQUEST NO.
Idaho
A VU-04-01 / A VU-04-
CAP AI
Data Request
22 Supplemental
DATE PREPARED:
WITNESS:
, RESPONDER:
DEPARTMENT:
TELEPHONE:
06/29/2004
Don Kopczynski
Renee Webb
Planning! Analysis
[phone]
REQUEST:
Please provide the per-customer cost of each of the following residential activities:
Disconnection of service for nonpayment;
The negotiation of a defelTed payment alTangement (i., any negotiated
aITangement to pay past due bills over time);
Issuance of a written disconnect notice;
The reconnection of service;
A field collection visit;
A field visit to deliver a personal or written disconnect notice;
A telephone reminder of nonpayment.
RESPONSE:
The following are the estimated costs (based on 2003 data) associated with the above listedactivities.
a) Disconnection of service for nonpayment;
$18.06 per visit
b) The negotiation of a defelTed payment aITangement (i., any negotiated aITangement to
pay past due bills over time);
$4.69 per call
c) Issuance of a written disconnect notice;
$ .46 per notice for printing, stationary, and postage
d) The reconnection of service;
$18.06 per visit
e) A field collection visit;
$18.06 per visit
f) A field visit to deliver a personal or written disconnect notice;
$18.06 per visit
g) A telephone reminder of nonpayment.
21.3 cents per outbound call