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HomeMy WebLinkAbout20221005PAC to Staff Attach 7-2.pdfJob Title: Asset Performance Mgr Job Code: 51, Exempt, Grade 17 Creation Date: 2/17/2021 By: Matthew Swanson General Purpose Responsible for supporting all asset performance related activities for the T&D organization. Conducts special studies and analyses, develops alternatives, presents recommendations to management and influences management decisions. Researches, analyzes, develops and implements new strategies, programs, and/or processes in response to changing internal and external conditions. Responsibilities of this position include the following: • Support all asset performance related activities for the T&D organization. • Perform analysis on company owned assets to prioritize maintenance and capital investments within the 10 year plan. • Develop new asset reliability practices, and perform updates on existing policy as required. Communicate plans, practices and program updates with all impacted stakeholders, to include, field operations, investment delivery, and field support staff. • Perform presentations / lead discussions with senior management, field operations staff and regulatory agencies on asset performance issues for PacifiCorp. • Collaborate with groups to analyze and develop capital projects to ensure a high level of reliability, risk mitigation and customer service. • Facilitate collaborative improvement efforts with other entities. Review capital projects to ensure investments are prudent and technical requirements are applicable. • Conduct reliability assessment and performance review activities with field operations and support staff to ensure new/updated programs are administered. • Develop performance analysis on T&D assets and locations, identifying major issues and risks that can be used to make decisions to improve reliability, safety and efficiency of assets. • Guide development function with reliability and risk assessment tools throughout organization. • Act as a subject matter expert within the company on assigned asset performance topics including participation guiding alignment within the industry and through technical forums. • Provide technical support and training to less experienced staff members. Requirements for this position include the following: • Bachelor’s Degree in engineering, finance, accounting or a related field; or the equivalent combination of education and experience • A minimum of seven years related experience in an applicable field directly related to position responsibilities. • Program design skills including development of interventions, processes, or new or modified programs to meet customer needs. • Teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results. • Demonstrated verbal and written communication skills, including the ability to consult with internal and external customers regarding matters/issues which may be sensitive in nature. • Ability to work with all levels of an organization including people with different styles and backgrounds; ability to present alternatives and recommendations. Preferences: • Candidates with an Engineering degree are preferred. • Knowledge of Company’s strategic plan, objectives for specific area, as well as Company policies, procedures, and practices and federal, state, and local governmental laws and regulations. Employees must be able to perform the essential functions of the position with or without an accommodation. Job Title: Communications Spclst Job Code: 2046, Exempt Revision Date: 4/4/2007 By: Anne Bui General Purpose Provides advice and counsel to management and client organizations. Conducts special studies and analyses, develops alternatives, presents recommendations to management and influences management decisions. Researches, analyzes, develops and implements new strategies, programs, and/or processes in response to changing internal and external conditions. Responsibilities of this position include the following: • Act as a consultant to management in determining the best course of action and communication vehicles/channels to deliver key messages internally. • Develop and implement communication strategies and programs aimed at PacifiCorp employees. • Develop internal communications messages that inform and educate employees on operational, regulatory and public policy issues important to corporate accomplishing its objectives. • Independently create and produce communications materials such as newsletters, memos, letters, presentations, talking points, online communications, posters, fliers, etc. • Support business reporting by writing, reviewing, editing, and compiling business plans, reports and operating plans. • Facilitate informational meetings and executive visits, including preparing materials, talking points and data pertinent for individualized communities, customers or locations, etc. • Liaise and collaborate with other departments within the company. • Provide communications advice and counsel to internal client organizations. • Act as media spokesperson on various issues. • Develop production schedules, project budgets and tracking documents, and evaluate work products. Requirements for this position include the following: • Bachelor’s Degree in Business Administration, Marketing, Finance, Human Resource Management or a related field; or the equivalent combination of education and experience. • A minimum of five years experience in communications, public relations, or marketing. • Knowledge of research, analysis, and consulting techniques, Company policies, procedures, practices, and applicable federal, state, and local governmental laws and regulations. • Program design skills including development of interventions, processes, or new or modified programs. • Ability to develop and implement communication strategies and programs. • Communication and interpersonal skills involving the ability to establish trust, maintain confidence, and understand social behavior and interactions. • Ability to work with all organizational levels to influence actions and negotiate outcomes. • Ability to listen and communicate effectively through oral and written means. • Ability to work as a team member, maintain project timelines, budgets, and deliver on commitments. • Proficient with the use of personal computers to gather, analyze, and summarize data. Preferred • Advanced Degree. • Project management and leadership skills. Employees must be able to perform the essential functions of the position with or without an accommodation. Job Title: Business Optimization & Innovation Dir Job Code: 9051, Exempt, Grade 18 Revision Date: 3/12/2021 By: Matthew Swanson General Purpose Provides leadership and mentoring to drive continuous improvement in alignment with Company business optimization and innovation goals through corporate process improvement initiatives. Drives to incorporate consistency, rigor, and discipline into all decision-making and execution processes. Develops and evaluates internal performance data and customer feedback to identify opportunities to improve performance, quality, service and cost within the company. This position adds value by helping to build capabilities to improve the company’s process so that their performance continuously improves and targets are met, while maintaining a close and collaborative working relationship with all employees. Responsibilities • Develops and sustains capabilities throughout the organization to improve processes and drive efficiencies and measurable financial returns. • Directs and communicates the vision, providing strategic direction and leadership to drive continuous improvement in alignment with Company goals. • Creates reports and conducts regular report-outs to senior management on the opportunities and the results of the corporate process improvement initiatives. • Identifies projects or best practices that can be replicated for deployment internally and/or deployment across BHE businesses. • Leads the charge to drive continuous improvement by focusing on projects which will have the greatest impact in the organization’s performance results. • Maintains close relationships with the corporate and management teams to drive support and buy-in for continuous improvement. • Leads the organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. • Monitors and enforces all compliance requirements for area of responsibility. • Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company. • Performs related duties as assigned. Requirements • Bachelor’s degree in engineering, finance, business administration or a related field; or the equivalent combination of education and experience. • A minimum of ten years of related energy related experience. • Demonstrated strong initiative and leadership skills to influence peers and executives. • Knowledge of utility business and industry practices. • Knowledge of the BHE level strategic plan, regulatory and political environment, company policies, procedures and practices, and applicable federal, state, and local laws and regulations • Advanced project management skills including the ability to initiate and establish objectives, develop and execute policy, direct and prioritize resources, and recommend and oversee development or implementation of systems, programs, or processes. • Demonstrated written and oral skills and experience interfacing and presenting to executive management. • Management skills including the ability to establish objectives, develop and execute policy, direct and monitor resources, and recommend and oversee development or implementation of systems, programs, or processes. Preferences • Master’s degree. • Strong background in utility scale power generation and electric delivery. • Direct knowledge of Berkshire Hathaway operating assets. • Experience in budget preparation, analysis and cost tracking. Employees must be able to perform the essential functions of the position with or without an accommodation. Job Title: Customer Innovations Mgr Job Code: 9350, Exempt, Grade 17 Revision Date: 3/1/2020 By: Matthew Swanson General Purpose: Responsible for the identification, quantification, valuation and development of new program innovations for customers, providing analysis and information critical for their consideration in integrated resource plan. Establishes and implements business objectives, strategies and plans. Usually responsible for establishment and adherence to department budget. Acts as a lead for Associate and Customer Solutions Program Manager levels. Responsibilities of this position include the following • Promote a customer first culture and commit to delivering outstanding results for customers. • Responsible for the technical analysis and cost/benefit analysis of new programs or changes to existing programs, maintaining relevant measure performance assumptions, and making necessary measure assumption changes due to program evaluation information, changing market conditions and/or advancing codes and standards; • Identify cost effective innovative programs for new technologies such as batteries, electric vehicles, new demand response programs, etc. • Responsible for developing resource size, shape, operating characteristics, and costs for the development of the company’s integrated resource and business plans. • In coordination with executive management, develop and implement new innovative options for customers. • Ensure new programs are cost-effective and consistent with the unique protocol established by each state commission. • Ensure the valuation new program resources are comparable to supply-side resource options and consistent with the unique protocol established by each state commission. • Assist in the preparation the company’s ten year business plan and coordinate data with the company’s load forecasting group. • Create, modify and/or eliminate load management and energy efficiency programs to meet customer and Company needs. • Monitor the cost/benefit of new programs or changes to existing programs, maintaining relevant performance assumptions, and making necessary assumption changes due to program information, changing market conditions and/or advancing codes and standards. • Ensure that program activities operate within the policies and procedures including all relevant commission regulations and professional standards, or evolve existing policies, commission regulations and procedures to meet changing needs. • Oversee the delivery of services among different program activities to increase effectiveness and efficiency within the organization. • Manage others for the creation, modification and/or elimination of load management and energy efficiency programs to ensure compliance with tariffs and cost effectiveness. • Monitor program activities on a regular basis and actively participate in continuous improvement. • Identify and evaluate the risks associated with program activities and take appropriate action to control the risks. • Prepare data responses supporting programs as needed. • May serve as company liaison with third party organizations • Will act as lead for Associate and Customer Solutions Program Manager levels. Requirements for this position include the following: • Bachelor’s Degree in Business, Finance, Accounting, Management, Electrical or Mechanical Engineering or a related field; or the equivalent combination of education and experience. • A minimum of seven years professional experience with energy efficiency and/or load management technologies, resource evaluation and valuation. • Demonstrated experience in demand-side resource market analysis, resource modeling, technology knowledge, and performance/delivery contracting. • Demonstrated knowledge of the application of residential, commercial, industrial, agricultural DSM technologies, electric vehicles, and battery storage technologies. • Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes. • Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program, or process. • Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results. • Communication and interpersonal skills to manage and motivate employees. • Advanced Oral and written communication skills to communicate objectives and action plans. Preferences: • Professional Engineering Registration (P.E.) and/or Certified Energy Manager (C.E.M.) preferred. • MBA. • Program Management Professional (PMP) and/or Program Management Professional (PgMP) • Knowledge of Program Management. • Demonstrated knowledge of the application of Demand Side Management (DSM) technologies. Employees must be able to perform the essential functions of the position with or without an accommodation. Job Title: Cust Solution, Compliance & Fin Spclst Job Code: 5033, Grade 16 Revision Date: 6/2/2020 By: Smruti Sahoo General Purpose Provides advice and counsel to management and client organizations. Conducts special studies and analyses, develops alternatives, presents recommendations to management and influences management decisions. Researches, analyzes, develops and implements new strategies, programs, and/or processes in response to changing internal and external conditions. Implement and support company programs and policies. Responsibilities of this position include the following: • Promote a customer first culture and commit to delivering outstanding results for customers. • Ensuring compliance with procurement guidelines, corporate governance and regulatory requirements • Ensure all performance agreements and program administration agreements are designed to ensure the contractors strict compliance with the demand side management program tariffs in California, Washington, Idaho, Utah and Wyoming. • In coordination with management, assist with establishing and monitoring department compliance controls and finances. • Working with program managers to ensure all programs are being delivered in a prudent manner consistent with regulatory requirements, corporate governance and contract terms • In coordination with management validate monthly program expenses and savings reports. • Act as a lead/expert in the work group; train and mentor staff as needed. Requirements for this position include the following: • Bachelor’s degree in business management/finance, energy management, or related field or demonstrated experience. • A minimum of seven years professional experience in a related field. • Demonstrated ability to direct others without direct supervisory control. • Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes. • Demonstrated ability to manage program vendors and other delivery contractors. • Working knowledge of network and PC applications. • Demonstrated ability and understanding of regulatory compliance. Preferences: • Experience in regulatory compliance. • Demonstrated creative and innovative approaches in the marketplace. Employees must be able to perform the essential functions of the position with or without an accommodation. Job Title: Customer Solutions Program Manager Job Code: 8575, Exempt, Grade 16 Revision Date: 4/22/2022 By: Smruti Sahoo General Purpose: The Customer Solutions Program Manager is responsible for the coordination and administration of all aspects of assigned programs including, planning, organizing, leading, and controlling program activities in accordance with the mission and goals of the organization. Responsibilities of this position include the following: • Promote a customer first culture and commit to delivering outstanding results for customers. • Assist with the development and implementation of long-term goals and objectives to achieve the successful outcome of assigned programs. • Coordinate the development of an annual budget and operating plan to support assigned programs. • Develop a culture of continuous improvement with contractors to assess the strengths and weaknesses of assigned programs and identify areas for improvement. • Ensure that program activities operate within the policies and procedures including all relevant commission regulations and professional standards. • Coordinate the delivery of services among different program activities to increase effectiveness and efficiency within the organization. • Monitor the cost/benefit of new programs or changes to existing programs, maintaining relevant measure performance assumptions, and making necessary measure assumption changes due to program evaluation information, changing market conditions and/or advancing codes and standards • Identify cost effective load management and/or energy efficiency opportunities and develop acquisition strategies consistent with the unique protocol established by each state commission. • Participates with the resource size, shape, operating characteristics, and costs for the development of the company’s integrated resource and business plans. • Implement integrated resource plan demand-side resource options. • Ensure assigned programs are cost-effective and consistent with the unique protocol established by each state commission. • Assist with the creation, modification and/or elimination of load management and energy efficiency programs to ensure compliance with tariffs and cost effectiveness. • Coordinate data responses supporting programs as needed. • Responsible for achieving DSM savings targets within established budgets. • Monitor program activities on a regular basis and actively participate in evaluations. • Identify and evaluate the risks associated with program activities and take appropriate action to control the risks. Requirements for this position include the following: • Bachelor’s Degree in Business, Finance, Accounting, Management, Electrical or Mechanical Engineering or a related field; or the equivalent combination of education and experience. • A minimum of five years professional experience with energy efficiency and/or load management technologies, project management, and/or program management. • Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results. • Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes. • Advanced Oral and written communication skills to communicate objectives and action plans. • Ability to work with all organizational levels to influence actions and negotiate outcomes • Ability to listen and communicate effectively through oral and written means. • Proficient with the use of personal computers to gather, analyze, and summarize data. Preferences: • MBA • Program Management Professional (PMP) and/or Program Management Professional (PgMP) • Knowledge of Program Management • Demonstrated knowledge of the application of Demand Side Management (DSM) technologies. • Professional Engineering Registration (P.E.) and/or Certified Energy Manager (C.E.M.) preferred Employees must be able to perform the essential functions of the position with or without an accommodation. Job Title: Senior Customer Solutions Program Manager Job Code: 4850, Exempt, Grade 17 Revision Date: 6/2/2020 By: Smruti Sahoo General Purpose: Responsible for the identification, quantification, valuation and development of demand side resource opportunities, providing analysis and information critical for their consideration in integrated resource plan and to their acquisition through the Company’s demand side management programs. Establishes and implements business objectives, strategies and plans. Usually responsible for establishment and adherence to department budget. May act as lead for Associate and Customer Solutions Program Manager levels. Responsibilities of this position include the following • Promote a customer first culture and commit to delivering outstanding results for customers. • Responsible for the technical analysis and cost/benefit analysis of new programs or changes to existing programs, maintaining relevant measure performance assumptions, and making necessary measure assumption changes due to program evaluation information, changing market conditions and/or advancing codes and standards; • Identify cost effective load management and energy efficiency opportunities and develop acquisition strategies consistent with the unique protocol established by each state commissions; • Responsible for demand-side information on resource size, shape, operating characteristics, and costs for the development of the company’s integrated resource and business plans. • Implement integrated resource plan demand-side resource options. • Ensure assigned programs are cost-effective and consistent with the unique protocol established by each state commission. • Ensure the valuation of load management and energy efficiency resources is comparable to supply-side resource options and consistent with the unique protocol established by each state commission. • Assist in the preparation the company’s ten year business plan and coordinate data with the company’s load forecasting group. • Create, modify and/or eliminate load management and energy efficiency programs to ensure compliance with tariffs and cost effectiveness. • Monitor the cost/benefit of new programs or changes to existing programs, maintaining relevant measure performance assumptions, and making necessary measure assumption changes due to program evaluation information, changing market conditions and/or advancing codes and standards • Ensure that program activities operate within the policies and procedures including all relevant commission regulations and professional standards. • Oversee the delivery of services among different program activities to increase effectiveness and efficiency within the organization. • Manage the creation, modification and/or elimination of load management and energy efficiency programs to ensure compliance with tariffs and cost effectiveness. • Responsible for achieving DSM savings targets within established budgets. • Monitor program activities on a regular basis and actively participate in evaluations. • Identify and evaluate the risks associated with program activities and take appropriate action to control the risks. • Prepare data responses supporting programs as needed. • May serve as company liaison with organizations such as, the Northwest Power and Conservation Council, Regional Technical Forum, Southwest Energy Efficiency Project, Energy Trust of Oregon, etc. • May act as lead for Associate and Customer Solutions Program Manager levels. Requirements for this position include the following: • Bachelor’s Degree in Business, Finance, Accounting, Management, Electrical or Mechanical Engineering or a related field; or the equivalent combination of education and experience. • A minimum of seven years professional experience with energy efficiency and/or load management technologies, resource evaluation and valuation. • Demonstrated experience in demand-side resource market analysis, resource modeling, technology knowledge, and performance/delivery contracting. • Demonstrated knowledge of the application of residential, commercial, industrial, and agricultural DSM technologies in areas including lighting, HVAC, building envelope, refrigeration, motors, controls, compressed air systems, material handling systems and industrial processes. • Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes. • Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program, or process. • Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results. • Communication and interpersonal skills to manage and motivate employees. • Advanced Oral and written communication skills to communicate objectives and action plans. Preferences: • Professional Engineering Registration (P.E.) and/or Certified Energy Manager (C.E.M.) preferred • MBA • Program Management Professional (PMP) and/or Program Management Professional (PgMP) • Knowledge of Program Management • Demonstrated knowledge of the application of Demand Side Management (DSM) technologies. Employees must be able to perform the essential functions of the position with or without an accommodation. Job Title: Customer Solutions Program Manager Job Code: 8692, Exempt, Grade 17 Revision Date: 5/10/17 By: Tina Weber General Purpose: Responsible for the identification, quantification, valuation and development of customer solutions resource opportunities, providing analysis and information critical for their consideration in integrated resource plan and to their acquisition through the Company’s demand side management programs. Establishes and implements business objectives, strategies and plans. Usually responsible for establishment and adherence to department budget. Responsibilities of this position include the following • Responsible for the technical analysis and cost/benefit analysis of new programs or changes to existing programs, maintaining relevant measure performance assumptions, and making necessary measure assumption changes due to program evaluation information, changing market conditions and/or advancing codes and standards; • Identify cost effective load management and energy efficiency opportunities and develop acquisition strategies consistent with the unique protocol established by each state commissions; • Responsible for demand-side information on resource size, shape, operating characteristics, and costs for the development of the company’s integrated resource and business plans. • Integrate demand-side resource options into the company’s integrated resource plan consistent with commission(s) orders. • Ensure the valuation of load management and energy efficiency resources is comparable to supply-side resource options and consistent with the unique protocol established by each state commission. • Assist in the preparation the company’s ten year business plan and coordinate data with the company’s load forecasting group. • Create, modify and/or eliminate load management and energy efficiency programs to ensure compliance with tariffs and cost effectiveness. • Prepare data responses supporting programs as needed. • May serve as company liaison with organizations such as, the Northwest Power and Conservation Council, Regional Technical Forum, Southwest Energy Efficiency Project, Energy Trust of Oregon, etc. Requirements for this position include the following: • Bachelor’s Degree in Business, Finance, Accounting, Management, Electrical or Mechanical Engineering or a related field; or the equivalent combination of education and experience. • A minimum of seven years professional experience with energy efficiency and/or load management technologies, resource evaluation and valuation. • Demonstrated experience in demand-side resource market analysis, resource modeling, technology knowledge, and performance/delivery contracting. • Demonstrated knowledge of the application of residential, commercial, industrial, and agricultural DSM technologies in areas including lighting, HVAC, building envelope, refrigeration, motors, controls, compressed air systems, material handling systems and industrial processes. • Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program, or process. • Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results. • Communication and interpersonal skills to manage and motivate employees. • Use oral and written communication to communicate objectives and action plans. Preferences: • Professional Engineering Registration (P.E.) and/or Certified Energy Manager (C.E.M.) preferred Employees must be able to perform the essential functions of the position with or without an accommodation. Job Title: Sr Business Spclst Job Code: 8567, Exempt, Grade 16 Revision Date: 6/5/2020 By: Smruti Sahoo General Purpose Provides advice and counsel to management and client organizations. Conducts special studies and analyses, develops alternatives, presents recommendations to management and influences management decisions. Researches, analyzes, develops and implements new strategies, programs, and/or processes in response to changing internal and external conditions. Responsibilities of this position include the following: • Promote a customer first culture and commit to delivering outstanding results for customers. • Gather and analyze critical information (demographics, condition, costs, lifecycle) from various sources. • Audit business system data and examine actuals against targets. • Analyze business processes, conduct special studies, develop alternatives and present recommendations to management and influence management decisions. • Identify and recommend long-range asset data management and system improvements to strategically balance risk and reward. • Develop and approve long range programs for assets. • Implement optimum life cycle and companion costs models for network assets. • Manage the budget process to ensure that all stakeholders have their needs met. • Report complex financial information in simple terms, and communicate throughout the organization. • Act as expert on maintaining financial integrity of the FERC data. • Research and analyze relevant data, evaluate complex situations, develop creative alternatives, provide recommendations, and negotiate and influence outcomes. Requirements for this position include the following: • Bachelor’s Degree in Business Administration, Marketing, Finance, Human Resource Management or a related field; or the equivalent combination of education and experience. • A minimum of seven years experience in an applicable field directly related to position responsibilities. • Program design skills including development of interventions, processes, or new or modified programs to meet customer needs. • Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes. • Excellent communication and interpersonal skills involving the ability to establish trust, maintain confidence, and understand social behavior and interactions. • Ability to work with all organizational levels to influence actions and negotiate outcomes • Ability to listen and communicate effectively through oral and written means. • Proficient with the use of personal computers to gather, analyze, and summarize data. • Project management and leadership skills, including the ability to work as a team member, to maintain project timelines, budgets, and deliver on commitments. • Knowledge of research, analysis and consulting techniques, Company policies, procedures, practices, and applicable federal, state, and local governmental laws and regulations. Preferences: • Previous Utility Operations experience in a financial role. • Previous supervisory or lead experience is desired • Experience of guiding and creation of budget/reporting processes. • The ability to manage client and vendor relationships. Employees must be able to perform the essential functions of the position with or without an accommodation. Job Title: Cust Svc Market Research & Admin Mgr Job Code: 6001, Exempt, Grade 16 Date Revised: 6/3/2020 By: Smruti Sahoo General Purpose Plan, manage and direct the Market Research function at PacifiCorp. Responsible for selecting the appropriate research methodology and supporting techniques to improve customer satisfaction and address business objectives. The position works closely with internal clients and outside research vendors to deliver reliable and accurate research, detailed analysis of results, insightful research reports and actionable recommendations. Facilitates cross functional customer satisfaction improvement initiatives and associated tracking and reporting to all levels of management. In addition, the position works closely with internal clients to prepare and finalize industry benchmarking studies, weekly and monthly corporate reports, scorecards, and budget analysis. Responsibilities of this position include the following: • Promote a customer first culture and commit to delivering outstanding results for customers. • Plan and execute primary and secondary research projects. • Collaborate with internal clients to identify research needs and select the most appropriate methodology to answer critical business decisions. • Qualify and hire market research vendors to conduct qualitative and quantitative studies. • Coordinate work activities with research vendors to ensure high quality and timely data collection, data analysis and report preparation. • Use PC-based systems and software to compile and prepare reports, graphs and charts for presentations. • Prepare insightful, actionable recommendations based on the research to improve customer satisfaction, enhance business processes and identify operational efficiencies. • Work with internal clients to implement research findings, and identify strategies and tactics that support key business objectives. • Present the research results and recommended next steps to internal clients and senior management. • Manage the company’s customer satisfaction improvement plan with a cross-functional team, and update the plan based on the most recent customer satisfaction results. • Facilitate, track and report on cross functional customer satisfaction improvement initiatives. • Act as the subject matter expert and voice of the customer to identify opportunities to improve customer satisfaction and business processes. • Prepare corporate reports focused on weekly departmental updates and monthly scorecard reporting. • Respond to ad hoc requests from internal clients and data requests from external entities. • Manage industry benchmarking studies and develop long-term strategies. Requirements for this position include the following: • Bachelor’s degree in marketing, finance, business or a related filed. • A minimum of seven years of experience in customer service operations and/or market research. • Knowledge of quantitative and qualitative research methods and when to use one approach over the other. • Exceptional writing skills – clear, accurate, concise and on-target. • Strong analytical skills to interpret data, identify key findings, and accurately represent the results. • Outstanding presentation skills to present research to internal clients and senior management. • Adept at working with research data to identify actionable recommendations that improve customer satisfaction and business processes. • Experience using simple and multivariate statistics including frequencies, crosstabs, regression and factor analysis. Able to understand and communicated statistical modeling. • Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes. • Establish and maintain highly effective working relationships with internal clients and external vendors. • Strong proficiency for accurate work, meeting timelines and managing the research budget. • Ability to prioritize work responsibilities and manage several assignments concurrently. • Team focus to work collaboratively with diverse individuals across several departments and organizational levels. • Proficient with Word, Excel, PowerPoint and SPSS. • Knowledge of and/or experience in electric utility industry a plus. Preferences • Experience in the custom market research industry and experience with emerging market research methods (i.e., social media) preferred. Employees must be able to perform the essential functions of the position with or without an accommodation. Job Title: Sr Customer Solutions Planning Mgr Job Code: 8555, Exempt, Grade 17 Revision Date: 09/28/2018 By: Tina Weber General Purpose: Direct significant new corporate initiatives in the areas of energy efficiency, demand response, electrification, energy storage, renewable energy, and other customer-focused initiatives. Identify new opportunities to use data and advanced analytics to support Customer Solutions initiatives. Manage cross-functional resources to establish strategic business objectives, strategies, and plans in support of Company strategic goals, integrated resource planning, and regulatory and legislative requirements. Develop, implement and support Company programs and policies. Provide expert witness testimony in support of Company regulatory and legislative proceedings. Represent the Company in state, regional, and national organizations and in Berkshire Hathaway Energy initiatives. Act as lead for Customer Solutions Planning and analytics. Responsibilities of this position include the following • Lead key new Customer Solutions initiatives through planning, valuation, and regulatory approval stages. • Advocate for Company principles in legislative and regulatory policy development and rulemaking. • Direct Customer Solutions data and advanced analytics initiatives and projects. • Apply technical expertise to support the Company’s strategic goals and initiatives in legislative and regulatory proceedings. • Prepare expert testimony for legislative hearings, regulatory proceedings and court proceedings. • Lead discovery response development and correspondence with utility commissions on customer solutions- related issues. • Ensure that Customer Solutions initiatives are appropriately captured in the Company’s ten-year business plan budgets and forecasts. • Facilitate change, develop others, foster continuous improvement and drive innovation. • Foster collaboration with internal and external stakeholders. • Ensure that best practices are applied across all Customer Solutions planning activities. • Oversee special projects as assigned. • Ensure compliance with federal, state, or local regulations. • Develop and implement detailed action plans for achieving objectives. • Represent the Company in Berkshire Hathaway Energy-wide initiatives and work groups related to Customer Solutions. • Represent the Company in state, regional, and national organizations. Requirements for this position include the following: • Bachelor’s Degree in Business, Finance, Accounting, Management, Electrical or Mechanical Engineering or a related field; or the equivalent combination of education and experience. • A minimum of eight years of professional experience with Customer Solutions programs and technologies, resource evaluation and valuation. • Experience in people management. • Demonstrated experience in Customer Solutions resource market analysis, resource modeling, technology, valuation and performance/delivery contracting. • Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program, or process. • Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results. • Superior communication and interpersonal skills to manage and motivate employees. • Experience in budget preparation, analysis tracking, and cost management. • Broad exposure to stakeholder engagements / process (utility commissions, state/local agencies, consumer groups, technology providers, etc) • Excellent oral and written communication to communicate objectives and action plans. Employees must be able to perform the essential functions of the position with or without an accommodation. Job Title: Customer Innovation Regulatory Mgr Job Code: 6875, Exempt, Grade 17 Revision Date: 6/4/2020 By: Smruti Sahoo General Purpose Responsible for managing all customer solutions regulatory activity and stakeholder management. Conducts special studies and analyses, develops alternatives, presents recommendations to management and influences management decisions. Researches, analyzes, develops and implements new strategies, programs, and/or processes in response to changing internal and external conditions. Responsibilities of this position include the following: • Promote a customer first culture and commit to delivering outstanding results for customers. • Regulatory interface and project manager for regulatory filings, presentations and testimony for all customer solutions functions at the state regulatory commissions. • Coordinate and support customer solutions management and regulatory organization on state regulatory affairs on all customer solutions filings, presentations, and testimony. • Ensure compliance with approved state regulatory filings. • Provide support for company relationships with state commission staffs and interveners in company regulatory matters to communicate the company's position and to produce favorable regulatory outcomes. • Develop presentations and periodic reports for stakeholders and external groups such as customer solutions advisory or steering committees. • Prepare, respond, and review all data requests for customer solutions dockets and for customer solutions issues in general rates cases or energy balancing account dockets. • Monitor state regulatory proceedings and prepare presentations of the company's position for state/public service commissions and other external audiences. • Participate in customer solutions state initiatives and taskforces. Requirements for this position include the following: • Bachelor's degree in Finance, Accounting, or a related field; or the equivalent combination of education and experience. • A minimum of seven years of related regulatory or energy efficiency experience. • Understanding of utility economics, as well as utility commission rules and regulations. • Ability to independently perform analysis and prepare regulatory filings. • Research and analysis skills including the ability to obtain relevant data, evaluate complex situations, develop creative alternatives, provide recommendations, and negotiate and influence outcomes. • Project management skills including project leadership, task identification, scheduling, and cost/expenditure identification. • Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes. • Knowledge of applicable Company policies and procedures; applicable federal, state, and local governmental laws and regulations. • Proficient with the use of personal computers including spreadsheet, database, word processing, and presentation applications to gather, analyze, and model information. • Excellent communication and interpersonal skills involving the ability to establish trust, maintain confidence, and understand social behavior and interactions. • Ability to work with all levels of an organization including people with different styles and backgrounds; ability to work as a member of a team. Ability to present alternatives and recommendations. Employees must be able to perform the essential functions of the position with or without an accommodation. Job Title: Regional Business Manager III Job Code: 7300, Exempt, Grade 17 Revision Date: 6/4/2020 By: Smruti Sahoo General Purpose Provides superior account and community management to PacifiCorp’s key community, commercial and industrial accounts. Functions as the primary point of contact with assigned communities and accounts. Responsibilities of this position include the following: • Promote a customer first culture and commit to delivering outstanding results for customers. • Establish and maintain governmental and community relationships to facilitate the permitting process and resolution of business unit issues affecting communities (i.e. pole relocations, rights of way, conservation easements, tree trimming, etc.) • Participate as a member of selected civic and economic development organizations to stay abreast of community issues and provide information to the public about company policies/programs. • Ensure high customer satisfaction ratings from key contacts with assigned customers. • .Inform communities of company initiatives and messages by distributing literature and giving presentations to local organizations as directed. • Negotiate franchise agreements. • Manage the company's involvement in community events that support company objectives. • Establish business relationships through account management with assigned customer segments. This will include commercial, industrial and government accounts. • Manage assigned key accounts to include development of account mgmt strategy and corporate account plans. • Provide solutions and recommendations regarding our customers' concerns and questions. Create a positive influence on their future decision to support PacifiCorp as their energy service provider. • Utilize project management, teamwork and leadership skills to communicate in a manner that will effectively leverage corporate resources and competencies. • Identify and manage the customer and PacifiCorp relationship development with a wide range of decision-makers in the customer organizations, i.e., account management, legal, production, engineering, finance, and other function areas as identified. • Collaborate with other company business units to address and solve customer problems and concerns. Requirements for the position include the following: • Bachelor’s Degree in Business, Engineering, Finance, Communications, or a related field; or the equivalent combination of education and experience. • A minimum of five years of experience in account or community management. • Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program or process. • Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes. • Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results. • Communication and interpersonal skills to manage and motivate employees, and oral and written communication to communicate objectives and action plans. • Working knowledge of electric system operations, electric principals, regulation, tariffs and billings, and political environment on state and community levels. • Demonstrated project management, team work and leadership skills to produce desired business results. • Ability to communicate company’s strategic plan, objectives for specific area, as well as company policies, procedures, and practices and federal, state, and local governmental laws and regulations. • Public speaking and presentation skills • Experience with community relations and processes • Ability to work with all organizational levels to influence actions and negotiate outcomes. • Strong computer skills including the use MS Word, Excel and Power Point. Preference: • Prior experience in the energy industry. Employees must be able to perform the essential functions of the position with or without an accommodation.