20210803PAC to Staff 1-18.pdf

'' .' ."1 ir l i ,-J -.-{ ..- i l,! t; 'J'--t 'Y ROCKY MOUNTAIN
POWER
AOIvlsl()t{ OF PACIffCORP :rjri I1j; -3 [H lil:58
':t t
1407 W North Temple, Suite 330
Salt Lake Clty, Utah 84116
i$3i0N
August 3,2021
JanNoriyuki
Idaho Public Utilities Commission
472W. Washington
Boise, ID 83702-5918
i an. norivuki@puc. idaho. eov (C)
RE ID PAC.E-2T-15
IPUC Set I (l-18)
Please find enclosed Rocky Mountain Power's Responses to IPUC 1s Set Data Requests l-18.
Also provided is Attachment IPUC 4.
If you have any questions, please feel free to call me at [phone]
Sincerely,
--!sl-J. Ted Weston
Manager, Regulation
Enclosures
PAC-E-21-15 / Rocky Mountain Power
August 3,2021
IPUC Data Request I
IPUC Data Request 1
Please provide workpapers showing the number of AMI service meters that have
been replaced and a schedule for replacing the remaining meters by fall of 2022.
Response to IPUC Data Request I
No AMI meters have been installed as of July 31,2021. The pole mounted field
area network required prior to meter installations has been completed. Technical
system changes are underway and will be completed prior to AMI installations
beginning. The current schedule for replacing the meters is as follows:
Rexburg: Q4 2021 through Q2 2022
Shelley: Ql-Qz2022
Laval\{ontpelier: Q2-Q 3 2022
Preston/Jvlal ad: Q3 -Q4 2022
Recordholder: Douglas Mam / June Sabbah / Allison Frazier
Sponsor: Melissa Nottingham
PAC-E-21-L5 I Rocky N{ouatEin Power
August 3,2021
IPUC Data Request 2
IPUC Data Requcst 2
Does the Company expect to achieve IW%AMI deployme, t? ffnot v&y?
Rosponso to IPUC Data Roquest 2
No. The Company anticipa@s some localized pockets where network coyerage
will not be available and some targe infustial customes thatwill not have AMI
meters.
Reeordholder: Douglas tvlail / June Sabbah
Sponsor: MelissaNottingham
PAC-E-21-15 / Rocky Mountain Power
August 3,2021
IPUC Data Request 3
IPUC Data Request 3
If the Company achieves full AMI deployment whenwill the non-remote
reconnection fee be removed from tariffschedule 300?
Response to IPUC Data Request 3
PacifiCorp will maintain the non-remote reconnection fee as needed to charge for
work performed by the Company. It is expected that AMI will eliminate most,
but not all, site visits to disconnect and reconnect service. PacifiCorp intends to
review the need for a non-remote reconnection charge in the future after AMI
deployment is completed to determine if the charge should remain or be
eliminated.
Recordholder: Jason Hoffrnan
Sponsor: Melissa Nottingham
PAC-E-21-15 / Rocky Mountain Power
August 3,2021
IPUC DataRequest4
IPUC Data Rqucst 4
Please ptovide supporting documentation for the costs and cells data shoum inthe
Company's worlryapors.
Rerponce to IPUC Date Requet 4
Please see AttachmmtIPUC 4.
Recordholder: Tony Worlhington /Jarad Breezr /Amy Hoskins
Sponsor: MelissaNottingham
PAC-E-21-15 / Rocky Mountain Power
August 3,2021
IPUC Data Request 5
IPUC Data Request 5
Has the Company instituted similar remote reconnection services in any of its
other jurisdictions? If so, please provide any data on the volume of calls the
Company has received from its customers for such services.
Response to IPUC Data Request 5
Yes, the Company has instituted similar remote reconnection services in Oregon
and California. Customers are not required to contact the Company to be
reconnected following termination for non-payment. Upon receip of a
satisfactory payment the service is automatically remotely reconnected. Further,
the Company does not tack calls specific to reconnection.
Recordholder: Tony Worthington / Chris Clark
Sponsor: Melissa Nottingham
PAC-E-21-15 / Rocky Mountain Power
August 3,2021
IPUC DataRequest 6
IPUC Data Request 6
When did the Company begin insta[ing AMI meters in Idaho?
Responsc to IPUC Data Request 5
Installation of AMI meters is scheduled to begin in Q4 2021.
Recordholder: Douglas Mam / June Sabbah
Sponsor: MelissaNottingham
PAC-E-21-15 / Rocky Mountain Power
August 3,2021
IPUC Data Request 7
IPUC Data Request 7
Has the Company charged any Idaho customers for remote reconnection through
AMI? If so, how much were customers charged, and how was that charge
determined?
Response to IPUC Data Request 7
No. Rocky Mountain Power does not have an approved tariff in Idaho speciSing
a remote reconnection fee. Cunently there are no meters installed in Idaho with
remote disconnect functionality.
Recordholder: Tony Worthington / Chris Clark.
Sponsor: MelissaNottingham
PAC-E-21-15 / Rocky Mountain Power
August 3,2021
IPUC Data Request 8
IPUC Data Request 8
Are the Total O&M Costs [sted in the workpapers calculated at the System level
for the Calendar Year2017? Additionally, please explain why the Company used
2017 dat^ for its workpapers for this Application.
Response to IPUC Data Request 8
Yes, the total O&M costs listed in workpapers are calculated at the system level
for the Calendar Yew2017. The Company filed for a $7 fee, as represent€d in the
2017 workpapers, to ensure consistency across the multi-jurisdictional service
territory. Both Oregon and California have the same remote reconnection fee of
$7.
Recordholder: Tony Worthington I larrad Breeze /Amy Hoskins
Sponsor: MelissaNottingham
PAC-E-21-15 / R.ocky Mountain Power
August 3,2021
IPUC DataRequest 9
IPUC Data Request 9
Please provide O&M Costs for calls (Labor and Employee Expense; Mat€rials,
Confracts and Services; Telephony) and Actual Live Agent Calls data for the
years 20 1 8, 2019, md 2A20.
Response to IPUC Data Request 9
Please see Attachment IPUC 4.
Reeordholder: Tony Worthington / Jarad Breeze / Amy Hoskins
Sponsor: MelissaNofiingham
PAC-E-21-15 / Rocky Mountain Power
August 3,2A21
IPUC DataRequest 10
IPUC Data Request 10
Please provide a b,reckdown for eact cost item, the Total O&M Costs, andactual
live agent calls by state and recalculate the oost per call value for eaph state for
calendaryears 2017 through 2020.
Reoponco to IPUC Data Request 10
Please refer to Attach IPUC 4. Costs are frapked at a total system level and not
available by state.
Recordholder: Tony Worthington / Jar&d Breeze / Amy Hoskins
Sponsor: fuIelissaNottingham
PAC-E-21-15 / Rocky Mountain Power
August 3,2027
IPUC DataRequest 1l
IPUC Data Request 11
Please define each cost category in the workpapers and provide specific examples
that cause the costs in each category.
Response to IPUC Data Request 11
Please see Attachment IPUC 4.
Labor expense includes salary and benefits for employees within the customer
contact centers. Employee expenses include tavel, meals, parking, and related
expenses. Material and supplies expense include office related supplies used by
the company's contact centers. Contracts and services include professional
services related to the contact centers. Telephony costs include the costs
associated with in and outbound calls for lines served by the contact centers (l-
888, outage numbers and dedicated customer lines).
Recordholder: Tony Worthington / Jarad Breeze / Amy Hoskins
Sponsor: Melissa Nottingham
PAC-E41-15 / Rooky Mountain Power
August 3,2021
IPUC DataRequest 12
IPUC Dete Roquest 12
For customers \rith AMI meters wi& remote disconnocUreoonnect capability, will
the Compauy keep its existing options forreconnections outside regular business
hours?
Rosponse to IPUC Date Requwtl2
Yes.
Recordholder: Douglas Manr / Juue Sabbah
Sponsor: MelissaNotingham
PAC-E-21-15 / Rocky Mountain Power
August 3,2421
IPUC DataRequest 13
IPUC Data Roquost 13
Once payment arrangements are made and apayment is received for involuntary
loss of servioe, how quicHy does the Company anticipate being able to reconnect
seruice?
Response to IPUC Data Request 13
Typically, less tban 60 minutes.
Recordholder: Douglas Marx / Jrure Sabbah
Sponsor: IvtrelissaNofiinghom
PAC-E-21-15 / Rocky Mountain Power
August 3,2021
IPUC Data Request 14
IPUC Data Rquest 14
Please explainthe automated reconnectionplooess for customers oncepayrrent
arrangements are made and apayment is made following involuntary loss of
service.
Rerponse to IPUC Date Request 14
Onse notification of payment is received a work request is generated and a
oommsnd to reconnect sorvice is se-nt through the AMI syst€m.
Reoordholder: Douglas Mam / June Sabbah
Sponsor: MelissaNofiingham
PAC-E-21-15 / Rocky Mountain Power
August 3,2021
IPUC Data Request 15
IPUC Data Request 15
How will the Company determine what time of day to remotely disconnect
service for customers for non-payment who have AMI meters with remote
disconnect/reconnect capability?
Response to IPUC Data Request 15
Commands to disconnect service for non-payment are bundled and incrementally
released to the AMI system between the hours of 9am and l2pm Monday through
Thursday.
Recordholder: Douglas Man< / June Sabbah
Sponsor: Melissa Nottingham
PAC-E-21-15 / Rocky Mountain Power
August 3,2021
IPUC Data Request 16
IPUC Data Request 16
For calendar years 2019,2020 and202l to date, please provide the number of
scheduled disconnections that were delayed by an on-site employee who had
concems about the impact of disconnection on the customer's health and/or safety.
Response to IPUC Data Request 16
The table below summarizes the number of scheduled disconnections that were
delayed by an on-site employee based on claimed moratorium, medical, or
concern on customer health \ safety.
Count
2019 5
2020 8
2021 throueh Julv 20 2
Recordholder: Tony Worthington / Chris Clark.
Sponsor: Melissa Nottingham
PAC-E-21-15 / Rocky Mountain Power
August 3,2021
IPUC Data Request 17
IPUC Data Request 17
Please explain the notification process for disconnecting service for non-payment
for customers with AMI meters with remote disconnect/reconnect capability and
customers who do not have AMI meters.
Response to IPUC Data Request 17
The following notification process will be used for both AMI and non-AM
customers.
Notification
lssuance
(work days)Timing
Past Due Notice (PDN)Day 1 Due in 10 working days
Outbound Call (Paperless)Dav 3
Final Notice (FNL)Day 5 Due in 5 working days
Reminder Email (Paperless)Day 8
Outbound Call (Paper)Day 8
Outbound Calls Days 10-12
Two Calls a day, three
consecutive days prior to
disconnect
Recordholder: Jason Hoffinan
Sponsor: Melissa Nottingham
PAC-E-21-15 / Rocky Mountain Power
August 3,2021
IPUC Data Request 18
IPUC Data Request 18
Will the Company seek to update its tariffto eliminate the Field Visit Charge of
$20.00 once the replacement of existing electric meters with AMI meters is
complete? If no, please explain.
Response to IPUC Data Request 18
PacifiCorp will maintain the Field Visit Charge as needed to charge for work
performed by the Company. It is expected that AMI will eliminate most but not
all visits to a customer's residence to disconnect service. PacifiCorp intends to
review the need for the Field Visit Charge in the future after AMI deployment is
completed to determine if the charge should remain or be eliminated.
Recordholder: Jason Hoffinan
Sponsor: Melissa Nottingham