20030620_506.pdf

DECISION MEMORANDUM
TO:COMMISSIONER KJELLANDER
COMMISSIONER SMITH
COMMISSIONER HANSEN
COMMISSION SECRETARY
COMMISSION STAFF
LEGAL
WORKING FILE
FROM:BIRDELLE BROWN
DATE:JUNE 5, 2003
RE:VERIZON NORTHWEST, INC. ADVICE 03-06 TO PROVIDE CALL
REFERRAL SERVICE OPTIONS TO REPLACE EXISTING INTERCEPT
. SERVICE EFFECTIVE JULY 1, 2003
Verizon filed this Tariff Advice to introduce a new Call Referral Service that provides
options for customers who have moved to a new location, disconnected service or requested a
telephone number change. Calls to the intercepted telephone number are referred to an operator
or a pre-recorded message that informs the caller of the status of that number (where facilities
and numbers are available). This service will replace the existing On the Move intercept service
that provides a maximum three months of referral and a custom-designed intercept message at
rates comparable to the proposed plan, but with no one-time charges. On the Move will be
grandfathered.
Basic Call Referral provides a pre-recorded announcement stating that the called number
has been disconnected or changed. This service will be offered free of charge for 30 days to
Residence and Business customers.
Extended Call Referral allows customers to extend the Basic Referral service for a
minimum of 30 days beyond Basic Call Referral's 30-day limit up to a maximum of
additional months. Customers will be billed $20.00 for one additional month (total of two
months) and $10.00 for each additional month thereafter.
Call Messenger/Split Call Referral- Call Messenger service will offer customers the
option to design customized intercept messages. Split Call Referral will allow customers who
have shared one number and have the need for the intercepted number to have multiple referrals.
DECISION MEMORANDUM - 1 -JUNE 5, 2003
These services will be offered for a minimum of one month and a maximum of twelve months.
These services will be provided to residential customers for a one-time charge of$25.00 and a
monthly charge of$15., and to business customers for a one-time charge of$25.00 and a
monthly charge of$25.00.
Personalized recorded message services will not be provided to customers who have been
disconnected for nonpayment. All applicable charges will be billed in advance as a one-time
charge
Verizon forecasts between 600 and 675 Extended Call Referrals will be purchased each
year and less than 250 Split Referral and Call Messenger services will be purchased in year five.
Verizon s proposed rates will recover its costs to provide this service.
STAFF RECOMMENDATION
Staff recommends approval effective July 1 , 2003. Does the Commission agree?
~df~/
irdelle Brown
COITesp/ dmemos/2003/ advO306. ver
DECISION MEMORANDUM - 2 -JUNE 5, 2003