HomeMy WebLinkAbout20100901PAC to Staff 118, 119.pdfT
P AC-E-l 0-07/Rocky Mountain Power
August 12, 2010
IPUC Production Data Request 118
IPUC Production Data Request 118
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At the end of. calendar years 2005 t~ough 2009, provide the to~a.l nun~t~~'i~SìON
FTEs (Full Time Employees). Identify how many of those positilikAlte'Va'chít
at the end of each year. Provide the same information for par-time employees.
Response to IPUC Production Data Request 118
Below is the number of CSR employees asof the end of each year, 2005,¡through 2009, both actul and budgeted. As the Company hires and trains CSRs
in larger blocks, actuals var up and down from the budget.
REQUEST
NO. 118
Full-Par-
Time time
2009 Actual 251 32
Budget 259 33
2008 Actual 264 33
Budget 257 35
2007 Actual 252 34
Budget 267 ,45
2006 Actual 271i, L ,",' 39
Budget 271 ' 49
i
2005 Actual 283 50
Budget 263 48
Recordholder:
Sponsor:
Aric Muhlstein
To Be Determined
PAC-E-I0-07/Rocky Mountain Power
August 12,2010
IPUC Production Data Request 119
IPUC Production Data Request 119
By month, for calendar years 2007 through 2009, please provide the total number
of customers who accessed RMP's IVR system and subsequently elected to speak
with a CSR.
Response to IPUC Production Data Request 119
, ,
2007 IVR 2009IVR
2007IVR 2008 IVR 2009IVR Callers Chose 2008IVR Callers Chose
Calls Calls Calls to Xfr to Callers Chose to Xfr to
Month Offered Offered Offered Month Aiient to Xfr to Aiient Aiient
January 81,142 99,627 95,709 January 8,376
February 85,086 73,284 86,613 Februarv 8,005
March 75,059 70,992 83,547 March 9,512
April 63,033 63,953 74,557 April 9,025
Mav 58,775 71,323 75,791 Mav 8,717
June 64,112 76,118 88,007 June 5,687 7,419
Julv 79,148 93,910 100,119 Julv 6,458 9,108
Auiiust 78,547 94,733 97,142 ,luiiust 6,569 9,219
September 70,587 83,874 88,282 SeDtembú 6,895 8,779
October 80,876 86,481 84,970 October 7,041 9,586
November 68,798 77,133 75,920 November 6,102 8,787
December 80,067 105,554 106,098 December 7,118 10,104
Recordholder:
Sponsor:
Aric Muhlstein
To Be Determined
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