20100817PAC to Staff 142-166.pdf

.
~. ROCKY MOUNTAINPORA DISION Of PAFlCORP RECEI '1
l6m AUG r 7 AM 10: 24
201 Sout Main. Suite 2300
Salt Lake City. Uth 84111
Augut 16,2010
Scott Woodbur
Idaho Public Utilties Commssion
472 W. Washington
Boise, ID 83702-5918
Neil Pnce
Idaho Public Utilties Commission
472 W. Washington
Boise, ID 83702-5918
RE: ID PAC-E-10-07
IPUC Data Requests (142-166)
Please fid enclosed Rocky Mountain Power's responses to IPUC Data Requests 142-166.
Provided on the enclosed CD are Attchments IPUC 148, 149, 150, 151, and 164.
If you have any questions, please feel free to call me at [phone].
Sincerely,
Td. ~~/CÆ
J. Ted Weston
Manager, Regulation
Enclosure:
C.c. Randy Budge/Monsanto
Jean JewelVlPUC
Enc OlsenlIPA
Ben OttolICL
:J PAC-E-10-07/Rocky Mountan Power
Augut 16, 2010
IPUC Production Data Request 142
IPUC Production Data Request 142
For each of the past thee calenda year (2007-2009) and YTD 2010 for Schedule
23A, please provide the anua total number of accounts that reeived LIHEAP
assistace.
Response to IPUC Production Data Request 142
There were two accounts in 2007 and none in 2008,2009 and YTD 2010.
Recordholder:
Sponsor:
Anc Muhstein
To Be Determined
P AC-E-1 0-07/Rocky Mountan Power
August 16, 2010
IPUC Production Data Request 143
IPUC Production Data Request 143
For each of the past thee calenda years (2007-2009), please provide by rate
schedule for Schedules 1 and 36: (a) the anual tota number of accounts with
payment arangements, and (b) the anual total number of payment arangements
made on accounts.
Response to IPUC Production Data Request 143
AccotJtswithPavient ArrlZenients
RateSchedule 2007 2008 2009
07RESDOOO1 2,957 3,653 3,944
07RESD0036 1 ,694 2,028 2,066
A.ual Pavient Ar enients
R.teSchedule 2007 2008 2009
07RESDOOOI 3,847 5,088 5,282
07RESD0036 2,284 2,91 1 2,750
Recordholder:
Sponsor:
Anc Muhstein
To Be Determed
PAC-E-10-07/Rocky Mounta Power
August 16, 2010
IPUC Production Data Request 144
IPUC Production Data Request 144
For those accounts identified in your response to Request No. 143 (previous
question) pleas provide: (a) the tota number and percentage of accounts that
defaulted on payment arangements anualy, and (b) the tota number and
percentage of payment argements that were not kept anualy.
Response to IPUC Production Data Request 144
Accounts Pefaultiri! on PavientAre:eIIents
..2007 2008 2009
Rate Schedule Perent Accounts Percent AccoUItS ..rçi.",çi.u
07RESDOOOI 2,085 70.5%2,707 74.1%2,922 74.1%
07RESDO36 1,161 68.5%1,508 74.4%1,532 74.2%
Defaulted PavnentArizeients*
2007 2008 2009
Rate Schedule .. . Argements Percent ArlZements Percent ArranlZements
07RESDOOOI 2,919 75.9%4,008 78.8%4,368 82.7%
07RESD0036 1,686 73.8%2,290 78.7%2,282 83.0%
*Percent equals defaulted argements per year/argements made per year.
Recordholder:
Sponsor:
Anc Muhstein
To Be Determed
P AC-E-1 0-07/Rocky Mountain Power
August 16, 2010
IPUC Production Data Request 145
IPUC Production Data Request 145
For each of the past thee calenda yeas (2007-2009), pleas provide by rate
schedule for Schedules 1 and 36: (a) the anua total number of accounts with
payment arangements that received LIHEAP assistace, and (b) the anua tota
number of payment arangements made on accounts that received LIHEAP
assistace.
Response to IPUC Production Data Request 145
Custol1etAccounts with i..IHAlPaynents
andPavient Ara:ements
Rate SChedule 2007 2008 2009
07RESDOOOI 20 1 314 45 1
07RESD0036 128 21 8 293
A.ual Payment Amgements forCusmer
withLIHAPPavnetitS
Rate Schedule 2007 2008 2009
07RSDOOOI 304 517 674
07RESD0036 210 389 448
Recordholder:
Sponsor:
Anc Muhstein
To Be Determined
P AC-E-1 0-07/Rocky Mountain Power
August 16,2010
IPUC Production Data Request 146
IPUC Production Data Request 146
For those accounts identified in your response to Request No. 145 (previous
question) please provide: (a) the tota number and percentage of accounts tht
defaulted on payment arangements anually, and (b) the tota number and
percentage of payment arangements that were not kept anualy.
Response to IPUC Production Data Request 146
CustòmerAC(;()UItS withLIHAPP ......~......
..2()'
........
2007 2008 l
Rate SChedule Accounts Percent Accounts Percent AcCUIts
07RESDOOOI 154 76.6%258 82.2%376 83.4%
07RESD0036 101 78.9%186 85.3%227 77.5%
Defaulted PaYlentArgements for Customer witJLIHAP Pa ..
2007 2008 2009
Rate Schedue Argements Perent Argements Percent Argements Percnt
07RESDOOOI 234 77.0%435 84.1%613 90.9%
07RESD0036 170 81.0%333 85.6%388 86.6%
*Percent equals defaulted arangements per year/arangements made per year.
Recordholder:
Sponsor:
Anc Muhstein
To Be Determined
PAC-E-1O-07/Rocky Mountan Power
August 16, 2010
IPUC Production Data Request 147
IPUC Production Data Request 147
For each of the past the calendar year (2007-2009), please provide by rate
schedule for Schedules 1 and 36, the anua tota number of accounts tht
paricipated in the Equal Payment Plan. How may and what percentage of those
accounts discontinued the Equa Payment Plan anualy?
Response to IPUC Production Data Request 147
EoalPavnentPlan
"
2007 2008 200 ,'.
Accounts Discoue Accounts Discontinued Accunts Dintued
O..A Accounts Discontinued Percent Accounts Discontinued Percent Accounts Discontinued Percet
07RESDOO01 2,288 1114 48.7%2,508 270 10.8"10 2,751 255 9.3%
07RESD0036 1,135 186 16.4%1,221 139 11.4%1,317 117 8.9%
Recordholder:
Sponsor:
Anc Muhstein
To Be Determined
PAC-E-10-07/Rocky Mountain Power
August 16, 2010
IPUC Production Data Request 148
IPUC Production Data Request 148
For each of the past thee calenda year (2007-2009), please provide by rate
schedule for Schedules 1 and 36, the anua tota number of accounts tht were
placed on the Equa Time Payment Progr for each of the followig tie
penods: (a) less than 6 month, and (b) 6-12 months. How many and what
percentage of those accounts defaulted on the Equa Time Payment Program each
anually? Of those accounts that defaulted on the Equa Time Payment Program,
how many were subsequently disconnected for non-payment anualy?
Response to IPUC Production Data Request 148
Please refer to Attchment IPUC 148.
Recordholder:
Sponsor:
Anc Muhstein
To Be Determed
PAC-E-10-07/Rocky Mountan Power
August 16, 2010
IPUC Production Data Request 149
IPUC Production Data Request 149
For those accounts identified in your response to Request No. 148 (previous
question) please provide the anua tota number of residential accounts that
received LIHEAP assistace that were placed on the Equa Time Payment
Program for each of the followig time penods: (a) less than 6 months, and (b) 6-
12 months. How many and what percentage of those accounts defaulted on the
Equal Time Payment Plan each annualy? Of those accounts that defaulted on the
Time Payment Plan, how many were subsequently disconnected for non-payment
anualy?
Response to IPUC Production Data Request 149
Please refer to Attchment IPUC 149.
Recordholder:
Sponsor:
Anc Muhstein
To Be Determed
PAC-E-10-07/Rocky Mountan Power
August 16, 2010
IPUC Production Data Request 150
IPUC Production Data Request 150
For each of the past thee calenda year (2007-2009), please provide by rate
schedule for Schedules 1 and 36, the anua tota number of accounts placed on
the Time Payment Program for each of the following time penods: (a) less than 6
months, and (b) 6-12 months. How many and what percentage of those accounts
defaulted on the Time Payment Program each anually? Of those accounts that
defaulted on the Time Payment Program, how many were subsequently
disconnected for non-payment anualy?
Response to IPUC Production Data Request 150
Please refer to Attchment IPUC 150.
Recordholder:
Sponsor:
Anc Muhstein
To Be Determined
P AC-E-1 0-07/Rocky Mountain Power
August 16, 2010
IPUC Production Data Request 151
IPUC Production Data Request 151
For those accounts identified in your response to Request No. 150 (previous
question), pleas provide the anua tota number of residential accounts that
received LIHEAP assistace that were placed on the Time Payment Program for
each of the following time penods: (a) less than 6 months, and (b) 6-12 months.
How many and what percentage of those accounts defaulted on the Time Payment
Plan each anualy? Of those accounts tht defaulted on the Time Payment Plan,
how many were subsequently disconnected for non-payment anualy?
Response to IPUC Production Data Request 151
Please refer to Attchment IPUC 151.
Recordholder:
Sponsor:
Anc MuhsteIn
To Be Determined
P AC-E-1 0-07/Rocky Mounta Power
August 16, 2010
IPUC Production Data Request 152
IPUC Production Data Request 152
Please provide a detailed descnption of any new payment plan options tht have
been offered to residential customers over the past two calenda yea (2008-
2009) and YTD 2010. Has the Company considered implementing any new
payment plans with greater flexibilty for those customers with high arearages
coming out of the winter heating season? Ifnot, please explain.
Response to IPUC Production Data Request 152
Rocky Mounta Power has not created any new payment plan options over the
last two calenda years. Rocky Mountan Power ha not considered implementing
any new payment plans. The curent tyes of payment plans that ar in place
consist of a long term payment plan and an equa time payment plan. These plans
were created to assist customers when they are unable to pay their entire past due
amount. These payment plans will either make it so the customer pays the same
amount monthy (equa time payment plan) or the customer will need to make pay
their curent charges and a little extr tht will be applied to the past due amount.
Rocky Mountan Power believes these plans are flexible enough to addrss
customer needs comig out of the witer heating seasn.
Recordholder:
Sponsor:
Anc Muhstein
To Be Determined
PAC-E-1O-07/Rocky Mounta Power
August 16,2010
IPUC Production Data Request 153
IPUC Production Data Request 153
Have any existing payment plan options been terminted or modified over the
past two calenda years (2008-2009) and YTD 2010? If yes, pleae explai.
Response to IPUC Production Data Request 153
No existing payment plan options have been termnated or modified over the past
two calendar year or in YTD 2010.
Recordholder:
Sponsor:
Anc Muhstein
To Be Determined
P AC-E-1 0-07/Rocky Mountan Power
August 16, 2010
IPUC Production Data Request 154
IPUC Production Data Request 154
Pleas provide any new initiatives that have been underten by the Company to
provide assistace to customers who are having trouble payig their bils. If
none, please explain.
Response to IPUC Production Data Request 154
Over a year ago the Company staed doing Sèvera thngs to help cusomers
in ths time of recession. Rocky Mounta Power creted a plan tht
addressed four areas offocus:
. Increased effort to help customers reduce their bils
o Educate customer in energy effciency tips.
o Assist low income weathenzation agencies to reach customers.
. Increased efforts to help customers maage their bils
o Communcation from Rocky Mounta Power president to
customers to call at the first sign of problems paying their bils.
o Help, customers get on the equa payment plan.
. Increased efforts to help customers obtain financial assistace
o Ensure customers understad the options regardig ficial
assistace from the state and federa agencies along with religious
organzations that offer assistce.
o Publish the gift program in communications to customers mag
them aware of how to help their neighbor if they are able.
. Collection additions
o Staed a two-more notice campaign that would be delivered pnor
to disconnect. Ths program ha been very successfu.
· Outbound call 96 hour pnor to disconnect giving the
customer a chance to make payment.
· 48-hour notice delivered to the doorstep allowig the
customer another opportty to mae payment before
disconnect.
Recordholder:
Sponsor:
Anc Muhstin
To Be Determed
P AC-E-1 0-07/Rocky Mounta Power
Augut 16, 2010
IPUC Production Data Request 155
IPUC Production Data Request 155
For each of the past the calenda year (2007-2009), please provide by rate
schedule for Schedules 1 and 36: (a) the anua tota number of accounts with
deposits; (b) the average anual pecentae of accounts with deposits; and (c) the
deposit dollar amount on accounts.
Response to IPUC Production Data Request 155
"_"~A.
. 20020072008
Active Pernt of Amunt Actve Percent of Amout Actve .
Rate Schedue Deits Cusomer Chaged Desits Cusomer Cha2e Deosits Chaged
07RESDOooi 4,970 12.7%$ 648,137.24 5,157 12.9"10 $ 750,724.65 5,679 13.6%$90,788.65
07RESD0036 10 0.1%$2,235.00 9 0.1%$2,220.00 14 0.1%$4,290.00
Recordholder:
Sponsor:
Anc Muhstein
To Be Determned
Rate Schedule
07RSDOOOl
07RESD0036
P AC-E-1 0-07/Rocky Mountain Power
Augst 16, 2010
IPUC Production Data Request 156
IPUC Production Data Request 156
For each of the past thee calenda years (2007-2009) for those accounts tht
received LIHEAP assistace, please provide by rate schedule for Schedules 1 and
36: (a) the anual tota number of accounts with deposits; (b) the average anual
percentage of accounts with deposits; and (c) the deposit dollar amount on
accounts.
Response to IPUc Production Data Request 156
2007
Active Percet of
sits Cuser
2008
Percet of
Custors
46.6% $ 59,770.00
0.2% $ 245.00
515
2
42.9"10 $ 94623.00
0.3% $ 675.00
251 35.4% $ 37,155.00
0.0% $
356
Recordholder:
Sponsor:
Anc Muhstein
To Be Determined
PAC-E-10-07/Rocky Mountan Power
August 16, 2010
IPUC Production Data Request 157
IPUC Production Data Request 157
By month, for each of the past thee witer heating seasons (2007/2008,
2008/2009,2009/2010), how many Idao accounts were signed up for
Moratonum protection from disconnection?
Response to IPUc Production Data Request 157
Ciistometswith Moratoui
HeatigSeasOl1 Moratoriums
2007/2008 568
2008/2009 833
2009/2010 929
Recordholder:
Sponsor:
Aric Muhstein
To Be Determined
,- P AC-E-1 0-07/Rocky Mountain Power
August 16, 2010
IPUC Production Data Request 158
IPUc Production Data Request 158
For those accounts identified in your response to Request No. 16 (previous
question) by month, how many and what percentage of those accounts were
placed on the Winter Payment Plan.
Response to IPUc Production Data Request 158
eustonierswith~otatoriums and Winter
Payment Plan
Heatg Motatoriumswith %on
Seaon WPPs WPPs
2007/2008 73 12.9%
2008/2009 160 19.2%
2009/20 10 75 8.1%
Recordholder:
Sponsor:
Anc Muhstein
To Be Determined
PAC-E-10-07/Rocky Mountain Power
August 16, 2010
IPUC Production Data Request 159
IPUC Production Data Request 159
For those accounts identified in your response to Request No. 17 (previous
question) by month how may and what percentage of thse accounts defaulted
on the Winter Payment Plan.
Response to IPUc Production Data Request 159
WiïterPaynent PIanLJfàulted for
Customers withMoratoriums*
200712008 200812009 20012010
WPPs %
WPPsDefaulte % Default Defaulted Default
November 0 0.0%0 0.0%0 0.0%
Oecembe 0 0.0%4 2.4%4 4.9%
JanUå 18 24.7%58 34.3%22 26.8%
Febr 34 46.6%57 33.7%29 35.4%
Marh 17 23.3%48 28.4%26 31.7%
Aprl 4 5.5%2 1.2%1 1.2%
*Four customers defaulted, were re-estabIished and then defaulted ag iï2008/2oo9 and 200912010
seasons.
Recordholder:
Sponsor:
Anc Muhlstein
To Be Determined
PAC-E-10-07/Rocky Mounta Power
Augut 16, 2010
IPUC Production Data Request 160
IPUC Production Data Request 160
For Program Year 2009/2010, please provide the tota dollar amount contnbuted
to Lend-A Hand for Idaho by: a) RM shareholders; b) Idao customers; and c)
other sources. In addition, please provide: a) the tota numbe of grts provided
to Idaho customers; b) maxum benefit amount of each grt; c) eligibilty
requiements; and d) the tota dollar amount distbuted to Idaho customers.
Response to IPUc Production Data Request 160
Idaho Lend-A-Hand contnbutions durg the 2009/2010 progr year are as
follows:
RM shareholders
Idaho customers
Other soures
Tota
$32,965.16
$ 6,416.84
$ 618.00
$40,000.00
Other soures consist of employee donations though the company's anua
giving campaign and the associated PacifiCorp Foundation match.
a) 188 households received Lend-A-Hand energy assistace fuds.
b) Payment amounts are at the discretion of Southeastern Idao Communty
Action Agency and Eastern Idao Communty Action Parership sta, but
can be no greater than $600. The average assistce payment was $239
dunng the 2009/2010 program year.
c) Recipients must have incomes at or below 150% of the Federal Povert
Guidelines.
d) $44,995 was distnbuted to customers with a portion of these fuds cared
over from the previous program year.
Recordholder:
Sponsor:
Becky Eberle
To Be Determned
, .P AC-E-l 0-07/Rocky Mountan Power
August 16,2010
IPUC Production Data Request 161
IPUC Production Data Request 161
Please explai the efforts put fort by the Company to promote the Lend-A-Hand
program?
Response to IPUc Production Data Request 161
Rocky Mountain Power solicits contnbutions to Lend-A Hand though the
distnbution of donation envelopes in November, Febru and June bils. Durg
these same months, the program is promoted though the online payment website
page and press releases are distnbuted. Aricles regarding the progr are placed
in Voices, Rocky Mounta Power's customer newsletter. The progr is also
promoted to employees through the Company's anua employee givig
campaign.
Customer in need of assistce are directed by the Company's call center sta to
two parenng agencies (Southastern Idaho Communty Action Agency and
Eatern Idao Communty Action Parership) which adster LIHEAP and
Lend-A-Hand fuds. Agency contact inormation is also pnnted on disconnect
notices, in Voices aricles, and on the company website.
Recordholder:
Sponsor:
Becky Eberle
To Be Determined
. ..PAC-E-1O-07/Rocky Mountain Power
August 16, 2010
IPUC Production Data Request 162
IPUc Production Data Request 162
Order No. 30783 directed that an anua grant of $50,000 be provided to
Southeastern Idao Communty Action Parership and Eastern Idao Communty
Parership "to be used to support conservation education as a component of
Rocky Mounta Power's Low Income Weathenzation Program, Schedule 21".
Please provide: (a) a copy of the signed contract between RM and the CAP
agencies in compliance with ths Order; (b) the date the program was
implemented in Idaho; (c) the number of RM customers tht have received
energy conservation education; and (d) how the money has been spent, e.g.,
percentage breakdown for persnnel, adnistration, equipment, publications,
kits, etc.
Response to IPUc Production Data Request 162
a. Order No. 30783 states the followig regarding the fuding of $50,000 for
conservation education:
The paies agre that the demand-side management progrs proposed by
Rocky Mounta Power in Case No. PAC-E-08-01 are prudent. Furer, the
paries agree that a total of $50,000 of demand-side management progrm
funds wil be made available to Southeastern Idaho Community Action
Agency and Eastern Idaho Community Action Partership to be used to
support conservation education as a component of Rocky Mounta
Power's Low Income Weatherition Program, Schedule 21. Conservation
education program costs will be recovered though the demand-side
management surcharge.
Rocky Mounta Power did not enter into an agreement with the agencies for
the $50,000 one-time contnbution. Rocky Mountain Power is mag a tota
of $50,000 in fuds available to the communty action agencies.
b. Rocky Mounta Power is not responsible for the development or
implementation of ths conservation education project. Communty Action
Parership of Idaho (CAP An informed us that the curculum will be
available to customers in Fall 2010. CAP AI sta is curently developing the
curculum tht will be implemented by Southtern Idao Communty
Action Agency and Eastern Idaho Communty Action Parership. CAP AI
provided the following regarding their timeline for implementation:
The program intiation was delayed until the 2010- 2011 LIHAP season. The
delay was due to Idaho Power and its energy kit progr. The Idao Power
program was put behind schedule due to a delay in ordenng the kits, which in
tu delayed the distnbution. The agencies which
....P AC-E-1 0-07/Rocky Mountain Power
Augut 16, 2010
IPUC Production Data Request 162
will be paricipatig in the Rocky Mountain Power program also parcipated
in the Idaho Power program and so as not to overburden our agencies and to
make sure we could serve the people who needed the inormation the most,
we decided to delay the implementation.
c. None. Please refer to the response to 162b above.
d. To date, Rocky Mountan Power has been biled for and paid $7,500 for 500
energy effciency kits that will be distbuted by the agencies to paricipants.
Recordholder:
Sponsor:
Becky Eberle
To Be Determined
."'.
PAC-E-1O-07/Rocky Mountan Power
August 16, 2010
IPUC Production Data Request 163
IPUC Production Data Request 163
Does the Company provide programs in Idao specifically designed to assist
senior citizens? If yes, please provide a detaled descnption. If the Company
does not offer such a program, please explain why.
Response to IPUc Production Data Request 163
No. Rocky Mountain Power's programs and services are not designed to benefit
only senior citizens. Two progrs (Low Income Weatherization and Lend-A-
Hand) are income based, and all customers including senior citizens tht meet
income gudelines may paricipate. Paricipation in additiona residential
offenngs such as energy effciency programs and payment plans are not limted
by customer age and/or income.
Implementing a rate reduction or assistace progr with ratepayer fuds
available to households based on their income or age would require legislation. In
Stafs Final Report, Case No. GNR-U-08-1, the followig is included on page
11: Idao Code 61-315 provides that, ''No public utilty shall.. . make or grant any
preference or advantage to any corporation or person or subject any corporation or
person to any prejudice or disadvantage."
Recordholder:
Sponsor:
Becky Eberle
To Be Determed
f'.'P AC-E~ 1 0-07/Rocky Mountai Power
August 16, 2010
IPUC Production Data Request 164
IPUC Production Data Request 164
What tyes of adverising (radio, tv, bil inert, welcome kit, etc.) is conducted in
Idaho to inorm and educate customers about: 1) energy assistace and bil
payment options; 2) energy conservation; and 3) Winter Moratonum and the
Winter Payment Plan. In addition, pleae provide copies of any wntten brochures
or documents sent or otherwse provided to customers for each derined category
listed in ths question.
Response to IPUc Production Data Request 164
Please refer to Attchment IPUC 164.
Recordholder:
Sponsor:
Jennfer Moffatt Kelley
To Be Determined
f Ii"" ll P AC-E-1 0-07/Rocky Mounta Power
August 16, 2010
IPUC Production Data Request 165
IPUC Production Data Request 165
Wht does the Company view as the biggest challenge facing its low income
customers?
Response to IPUc Production Data Request 165
As stated in the Stas Fin Report in the Matter of the Commssion's Inqui
about Energy Affordabilty Issues and Workshops, Case No. GNR-U-08-1:
Although there are resources available to help customers pay their energy
bils and become more energy effcient, those resoures ar inufcient to
meet the curent and futu need.
Five ways to provide new or additional fuds for bil payment assistace were
included in the report includig:
1. Create utilty program designed to help low income customer pay energy
bils fuded by all utilty customers though rates.
2. Increase volunta contnbutions to nonprofit fuel fuds.
3. Increase federal fuding for the Low Income Home Energy Assistace
Program (LllEAP).
4. Increase LIHEAP fuding received by Idao through leveragg.
5. Create a program fuded by Idaho state ta revenue to provide fincial
assistace to low income households.
These items may be waranted, but are outside of Rocky Mountain Power's
authonty other tha to increase contnbutions to fuel fuds. In the past four
program years we have increased promotion of the Lend-A-Hand progr by
adding a thrd month of donation envelope distnbution, promotig to on-line
payment customers and adding the progr to our anua Employee Giving
Campaign.
Recordholder: Becky Eberle
Sponsor: To Be Determed
" '.. ~P AC-E-1 0-07/Rocky Mountain Power
August 16, 2010
IPUC Production Data Request 166
IPUc Production Data Request 166
Does the Company feel it adequately addresses the needs of its low income,
special needs and elderly customers? Please explai.
Response to IPUc Production Data Request 166
Yes. Rocky Mounta Power stnves to address the needs of its customers while
keeping in mind the related impact to rates. The Company believes it addresses
the needs of customers through many avenues. For example, the Company offers
energy effciency programs including the Low Income Weathenzation program;
the Company's website includes energy efficiency inormation including energy
savig tips, an on-line energy audit, and an energy effciency calculator. An
energy saving video and Bnght Ideas booklets in English and Spansh are also
offered. The Company has a vanety of bil payment options and parers with
local agencies to provide energy assistace though the Lend-A-Hand program.
The Company also offers a renewable energy option through its Blue Sky
program.
Recordholder:
Sponsor:
Becky Eberle
To Be Deterned