20090107PAC to Staff 24.pdf

~ROCKY MOUNTAIN
POWER
A DISION OF PACIACOP
RECE
iUnq JAN-1
," ,..,1',..1 i 201 South Main, Sute 2300
Salt Lake City, Uth 84111
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Janua 6,2009
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Scott Woodbur
Deputy Attorney General
Idaho Public Utilties Commission
472 W Washington
Boise, ID 83702-5983
RE: P AC-E-08-07
IPUC_Production Data Request (13-38)
Please fid enclosed an original and three copies of Rocky Mountain Power's 1 st Supplemental
Response to IPUC _Production Data Request Number 24.
If you have any questions, please feel free to call me at [phone].
Sincerely,
Te J W/4 fp /~
Ted Weston, Manager
Regulation
Enclosures
.., .
PAC-E-08-07/Rocky Mountain Power
January 6, 2009
IPUC Production Data Request 24 - I st Supplemental
IPUC Production Data Request 24
Other than Lend A Hand, does Rocky Mountain Power have any in-house
programs that assist low-income customers or customers needing more
personalized attention? If yes, please describe the programs and the dollar
amount, if any, that have been collected for bil payment assistance in each of the
past three calendar years (2005-2007).
1 st Supplemental Response to IPUC Production Data Request 24
Further to the Company's response to IPUC Production Data Request 24 dated
December 26, 2008.
Rocky Mountain Power has an escalation process in place. When customers call
in with issues regarding their bil and payments, the Company works with them
one-on-one to resolve issues, set up payment plans and direct customers that may
be income eligible to assistance agencies.
The Company has not collected funds for an energy assistance program other than
Lend-A-Hand in the years 2005-2007.