20150619IPC to Staff 10-26.pdf

3Em
An IDACORP Company
3: il(]
LISA D. NORDSTROM
Lead Counsel
I [e-mail]
June 19, 2015
VIA HAND DELIVERY
Jean D. Jewe!!, Secretary
!daho Public Utilities Commission
472 West Washington Street
Boise, ldaho 83702
Re: Case No. IPC-E-15-06
2014 Demand-Side Management Expenses - ldaho Power Company's
Response to the Third Production Request of the Commission Staff
Dear Ms. Jewell:
Enclosed forfiling in the above matter please find an original and three (3) copies of
ldaho Power Company's Response to the Third Production Request of the Commission
Staff to ldaho Power Company.
Very truly yours,
cxr-e (,,u*;
Lisa D. Nordstrom
LDN:kkt
Enclosures
[L -
2ili5.,luiJ
i _jr.i
1 ,.ti t-r't :,,iil,L.-
LISA D. NORDSTROM (lSB No. 5733)
ldaho Power Company
1221West ldaho Street (83702)
P.O. Box 70
Boise, ldaho 83707
Telephone: [phone]
Facsimile: [phone]
lnord strom @ ida hopower. com
Attorney for ldaho Power Company
IN THE MATTER OF THE APPLICATION
OF IDAHO POWER COMPANY FOR A
DETERMINATION OF 2014 DEMAND.SIDE
MANAGEMENT ('DSM') EXPENSES AS
PRUDENTLY INCURRED.
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
CASE NO. IPC-E-'I5-06
IDAHO POWER COMPANY'S
RESPONSE TO THE THIRD
PRODUCTION REQUEST OF THE
COMMISSION STAFF TO IDAHO
POWER COMPANY
COMES NOW, ldaho Power Company ("ldaho Powe/' or "Company"), and in
response to the Third Production Request of the Commission Staff to ldaho Power
Company dated May 29,2015, herewith submits the following information:
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REOUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY. 1
REQUEST NO. 10: Page 10 of the Demand Side Management 2014 Annual
Report says that, "ln 2014, 18 new ideas were introduced to the [Program Planning]
team." Please identify who introduced those ideas, explain the process used for
submitting new ideas, and explain the process for screening ideas.
RESPONSE TO REQUEST NO. 10: The ideas were submitted by various ldaho
Power staff including: Program Specialists, Engineers, Customer Representatives,
Leaders, Analysts, a Research Assistant, and a Manager. However, many of the ideas
were inspired by external sources including the Potential Study, other publications,
customer interactions, participation in advisory groups and technical committees,
conferences, vendors, various publications, and peer utility relationships. To submit a
new idea, the submitter fills out a submission form providing as much information as is
readily available about the idea. The form is then emailed to any person in the Program
Planning Group to be screened by the Program Planning Group. The process for
screening these ideas is shown below.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 2
Evaluation Steos
Steo 1:Determine if suooestion is a orocess imorovement or a measure/orooram:
lf process improvement, refer back to sector for
consideration/implementation (better able to identify priorities and
needed resources)
Step 2:Screen measures and program suggestions for fast track, or watch list
A Will it need to meet cost-effectiveness tests, i.e., education or not?
lf no, move to fast track
B ls it market ready (needs further definition and a too!, i.e., a checklist)?
if no, moves to watch list
c Are acceptable metrics in place (deemed savings, other)?
if ves. move to fast track
Steo 3:Prioritize remainino items for resource allocation
Steo 4:Move orioritv ideas to imolementation
The response to this Request is sponsored by Pete Pengilly, Customer Research
& Analysis Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY.3
REQUEST NO. 11: Please explain in detail why each of the other 15 ideas
introduced to the Program Planning Group (referenced in the Company's Response to
Staff Request No. 6) were not determined to be viable.
RESPONSE TO REQUEST NO. 11: While the Company responded to Staff's
Request No. 6 by listing the three ideas that were identified as viable offerings, it did not
mean to imply that the other ideas were not viable. As mentioned on Page 10 of the
Demand-Side Management 2014 Annual Report, in addition to those three ideas, two
others have been implemented or are being implemented in 2015. They were the
Energy Efficiency Kits and LED bulbs as giveaways. Other ideas are at various stages
of evaluation or implementation. The Program Planning Group established the following
designations to identify the stages of evaluation or implementation.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 4
Status Codes
F=Fast Track
The quickest path for implementing new measures and programs
that either do not need to meet cost-effectiveness tests or are
market-ready AND already have acceptable metrics in place to
determ ine cost-effectiveness.
P=Pipeline The path for measures and programs that are market-ready, have
been prioritized and are movinq fonrard.
W=Watch List
The holding tank for measures and programs that are not yet
market-ready, do not yet have the necessary research available, or
were given a lower priority (cycled back through screening on a
reoular interval).
C=Closed
The designation for an idea that has been thoroughly considered
and closed, i.e., combined with another effort, has a flawed
premise. etc.
G=Graduated Received approval from management and analyst that the program
is market-readv.
T=Transferred The suggested program has been combined with an existing
orooram.
Following is a table of each of the new ideas and their status codes.
Local Energy Efficiency Funds
(LEEF) Retooling
High School Student Energy
Efficiency Kits
Clothes Line Distribution
Manual Home Economizer
Commercial Custom Efficiency
Smart Thermostats
Retro-commissioning
Residential MAX
Non-Programmatic Savings
Multifamily
Home Energy Reports
Direct lnstall for Small
Commercial Customers
Gas ENERGY STAR@ Homes
Claiming
Capital Mall potential and project
plan
lndows Windows (window
inserts)
Revamp existing Local Energy Efficiency Funds
offering.
Distribute energy efficiency kits and curriculum to
high-school age students.
Give away or highly incentivize clothes lines for
homes.
lncentivize to install a manual damper and duct work
so that cool outside air can be drawn into the house
in the evening to do an effective night flush.
Expand Custom Efficiency to include small
commercia! projects where there is no prescriptive
offering.
I nce ntivize sma rt thermostats for residentia I
customers.
Offer incentives for fine-tuning equipment, controls,
and proeesses to ensure that buildings are operating
efficiently.
When customers implement three or more Home
lmprovement Program measures in one project,
incentivize as a custom project at up to 70 percent of
incremental costs.
Find non-programmatic savings that may be
occuning in weatherization measures in both
gas/electric homes..
lnvestigate all options for multifamily offerings.
Produce and deliver custom energy use reports to
homeowners at regular intervals.
Hire contractors to complete direct install lighting
projects for small commercial customers.
Reinvestigate potential to incent ENERGY STAR@
certified gas homes using all lighting, furnace fan,
and appliance electric savings.
Assist with comprehensive audit and a long term
capital prolect plan to carry out efficiency projects in
state capital buildings.
lncentivize window inserts to replace installing new
windows
P
G
W
P
W
c
P
P
W
As is shown, the only ideas that are no longer being evaluated or are "Closed"
are Manual Home Economizers and Non-Programmatic Savings. Manual Home
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REOUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 5
Economizers were submitted as a measure to test the review process. The concept
was moved to the Whole House Fan measure which has been implemented and
assigned the closed status code. Non-Programmatic Savings were closed because
ldaho Power does not believe it can claim savings for projects on which it has had no
direct influence.
The response to this Request is sponsored by Pete Pengilly, Customer Research
& Analysis Leader, ldaho Power Company.
]DAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY.6
REQUEST NO. 12: Please provide the name and title for each member of the
Executive DSM Guiding Council.
RESPONSE TO REQUEST NO. 12: When the Customer Relations and Energy
Efficiency ('CR&EE") Department seeks executive guidance, the Company assembles a
management committee that varies depending on the subject matter being discussed.
Participants on these committees include CR&EE leadership, subject matter experts,
and the following:
. DarrelAnderson, President and CEO
o Daniel Minor, Executive Vice President and Chief Operating Officer
o Steve Keen, Senior Vice President, Chief Financial Officer and Treasurer
o Lisa Grow, Senior Vice President of Power Supply
. Vern Porter, Senior Vice President of Customer Operations
o Greg Said, Vice President of Regulatory Affairs
The response to this Request is sponsored by Pete Pengilly, Customer Research
& Analysis Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 7
REQUEST NO. 13: Pages 39-40 of the DSM 2014 Annual Report says that
"the company began working a website redesign to improve navigation on the energy
efficiency website." Please explain the improvements this project is anticipated to make
and provide an estimated timetable for completion.
RESPONSE TO REQUEST NO. 13: lmprovements to ldaho Powe/s website
are intended to make the overall user experience more intuitive, streamlined, and
adaptive/responsive for smart phones and tablets. All energy efficiency web pages are
scheduled to be redesigned and coded for mobile access by mid-year 2016.
The response to this Request is sponsored by Bill Shawver, Corporate
Communication Director, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 8
REQUEST NO. 14: Please provide the total amount spent on marketing the
Company's DSM portfolio during 2014
RESPONSE TO REQUEST NO. 14: ln the promotion of utility DSM programs,
marketing is difficult to define and does not fall neatly into a specific category. On Page
19 of ldaho Powe/s Demand-Side Management 2014 Annual Report the Company
states that in Table 5 the "Other Expense" category includes $671,408 in marketing
expenses. These expenses include only the hard costs of marketing such as paper,
postage, media purchases, etc. Marketing-related labor expenses are a portion of the
$3,139,448 "Labor/Administrative Expense" category shown in Table 5. When other
marketing-related expenses are included, such as the labor costs of marketing
specialists, web team, designers, photographers, and corporate communications
specialists, the total marketing expenses in 2014 were $995,917. These expenses do
not include expenses that are difficult to wholly assign to marketing, but do in fact,
promote programs, such as the labor for field personnel, trade ally outreach and
training, and the costs of training in the industrial sector.
The response to this Request is sponsored by Pete Pengilly, Customer Research
& Analysis Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 9
REQUEST NO. 15: Please provide all marketing materials used to promote
Weatherization Assistance for Qualified Customers (WAOC) and Weatherization
Assistance for Eligible Customers (WSEC) during 2014.
RESPONSE TO REQUEST NO. 15: PIease see response to Staffs Request
No. 7 for information on marketing of the WAQC program. Additionally, please see the
attached 17 files for 2014 marketing materials for WSEC.
The response to this Request is sponsored by Bil! Shawver, Corporate
Communication Director, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY. 1O
REQUEST NO. 16: Page 21 of the DSM 2014 Annual Report says: "To keep
abreast of current trends, Idaho Power attended an lnternationa! Direct Marketing
Association Conference in San Diego, a Community-Based Social Marketing Workshop
in Seattle, a live online course on the psychology of marketing, and a live online course
on integrated marketing." Please identify and explain the key points from each of these
four trainings.
RESPONSE TO REQUEST NO. 16: Key subjects highlighted in marketing
conferences/train ing events:
o lnternationa! Direct Marketing Association: Analytics and insight to drive
marketing strategy; contextual marketing; marketing psychology; leveraging
decision science.
. Community-Based Social Marketing Workshop: ldentifying barriers; developing
strategies; conducting pilots; broad scale implementation.
o Online Psychology of Marketing: Perceived brands attributes; Generational
social culture and educational influences.
o Online lntegrated Marketing: Marketing channels; content strategy; dealing with
data.
The response to this Request is sponsored by Bill Shawver, Corporate
Communication Director, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REOUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 11
REQUEST NO. 17: Are all of the Company's DSM-related YouTube videos
posted to the Company's Facebook or Twitter pages? lf not, please explain why not.
RESPONSE TO REQUEST NO. 17: ln 2014, all of ldaho Powe/s DSM-related
videos were posted to the Company's Facebook and Twitter accounts.
The response to this Request is sponsored by Bill Shawver, Corporate
Communication Director, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 12
REQUEST NO. 18: Are the Company's DSM-related YouTube videos posted or
re-posted to the Company's Facebook or Twitter pages when the content relates to
current events? For example, does the Company re-post its Ductless Heat Pump video
at the beginning of the heating season?
RESPONSE TO REQUEST NO. 18: When appropriate or of seasonal interest,
ldaho Power re-posts DSM-related videos.
The response to this Request is sponsored by Bill Shawver, Corporate
Communication Director, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 13
REQUEST NO. 19: What percentage of the Company's Facebook and Twitter
postings are DSM-related?
RESPONSE TO REQUEST NO. 19: ln 2014, ldaho Power published
approximately 150 DSM and energy efficiency-related posts to the Company's
Facebook and Twitter accounts, representing over nine percent of all posts.
The response to this Request is sponsored by Bill Shawver, Corporate
Communication Director, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 14
REQUEST NO. 20: Page 58 of the DSM 2014 Annual Report says: "Despite
NEEA recruiting efforts, there are no builders who have, as of yet, signed on to build a
Next Step Home in Idaho Powe/s service area." Does the Company plan to use any of
its marketing efforts or existing relationships with the building industry to assist NEEA's
recruiting? PIease explain why or why not.
RESPONSE TO REQUEST NO. 20: ldaho Power assists the Northwest Energy
Efficiency Alliance's ('NEEA') recruiting efforts on an ongoing basis by participating in
the New Homes workgroup, which meets monthly to discuss Next Step Homes'
strategies. ldaho Power has representation on this workgroup from both a Program
Specialist and a Marketing Specialist. The Company also provided a list of builders for
NEEA to pursue in ldaho Power's service area.
Since the time of the filing of ldaho Power's Demand-Side Management 2014
Annual Report, one builder has signed a contract with NEEA to build a Next Step Home
in ldaho Powe/s service atea, and another has expressed interest and is engaged in
conversations with NEEA.
The response to this Request is sponsored by Pete Pengilly, Customer Research
& Analysis Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 15
REQUEST NO. 21: Page 61 of the DSM 2014 Annual Report says that, in 2014,
the Company did not try to solicit comments from contractors on the contractor portal
function of the Company's Heating and Cooling Efficiency website because the portal
was launched in Q3 2014, which "limited contractors' time to try the portal in 2014;'
Page 63 of the 2014 DSM Annual Report says: "ln 2015, it has not yet been
determined iflwhen portal feedback would be formally solicited from the contractors."
Please explain why the Company has not yet made this determination, and why the
Company might not solicit portal feedback from contractors.
RESPONSE TO REQUEST NO. 21: Since the contractor portal was launched in
the third quarter of 2014,ldaho Power did not have enough data to determine iflwhen or
how the Company might solicit feedback from the contractors. ln 2014, only four out of
40 contractors had logged on to the contractor porta!. The Company determined this
was not a statistically valid sample to evaluate porta! functionality. Since the filing of the
Demand-Side Management 2014 Annual Report, the Company has decided to focus
efforts on soliciting feedback by visiting contractors in person to determine how ldaho
Power can bring more value to the contractor or increase ease of use and encourage
more portal use in the future.
The response to this Request is sponsored by Pete Pengilly, Customer Research
& Analysis Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 16
REQUEST NO. 22: Page 62 of the DSM 2014 Annual Report says the Heating
and Cooling Efficiency Program evaluation recommended offering incentives "to
participating contractors to drive additional and more specific types of participation."
The Company states, however, that it has not implemented this recommendation
because there was no "research data" in its service territory "that identifies what the
common reason is for variability in contractor participation and what the key motivation
tactics should be." The Company said it wil! "investigate" if a contractor incentive is
needed to increase participation. Please explain what the Company's investigation will
include and when the Company will conduct it.
RESPONSE TO REQUEST NO. 22: Since 2010, the Heating and Cooling
Efficiency program has been attempting to identify and address the varying barriers and
reasons why some participating contractors perform less than others. The Company
will continue this investigation through 2015. Specifically, ldaho Power's Customer
Representatives wi!! meet with the under-performing participating contractors face-to-
face in 2015 to hold discussions which will include, but not be limited to: identification of
participating contractor employee turnover that may result in the loss of program
support, complexities in program administration that slows participation, identifying the
absence of certain technical skills required to administer the Heating and Cooling
Efficiency program, reviewing the participating contractor's sales process for the
inclusion of the Heating and Cooling Efficiency program promotion, determining the
participating contracto/s ability to retain the Heating and Cooling Efficiency Program's
requirements, and identification of key motivators that drive increased program
participation.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 17
The response to this Request is sponsored by Pete Pengilly, Gustomer Research
& Analysis Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 18
REQUEST NO. 23: Page 103 of the DSM 2014 Annual Report says that the
Company implemented a 10 percent "Professional Assistance lncentive" (up to a
maximum of $2,500) in its Building Efficiency program to address the barrier to
participation created when architects and engineers are not compensated for the time
spent compiling and submitting project documentation. Does the Company plan to offer
a similar incentive for Custom Efficiency and Easy Upgrades? Please explain why or
why not.
RESPONSE TO REQUEST NO. 23: ldaho Power does not plan to offer a similar
incentive for the Custom Efficiency program or the Easy Upgrades program at this time.
Building Efficiency projects are large new construction and major renovation
projects with many professional disciplines involved in a project. Typically these
professionals are employed by separate companies which are often located outside the
ldaho Power service area. Because of the diverse make-up of the design team
(mechanical engineer, electrical engineer, architect, etc) and their locations, it can prove
confusing and often difficult to consolidate the supporting documentation required for
the final program application. The professional assistance incentive has helped
alleviate this barrier to participating by providing a small incentive to the professional
who facilitates this process. The documentation required to support the application
includes invoices, equipment specification sheets, and other technical documents that
spans over multiple disciplines.
The Easy Upgrades program does not typically involve multiple professional
disciplines, but rather one trade ally that has direct access to the invoices and
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 19
equipment specification sheets. The Easy Upgrades program is designed for small
retrofit projects which are less complex in nature.
The Custom Efficiency program already provides financial support to engineers
and architects through scoping and detailed audits during the project identification
phase of a project. ldaho Power currently pays 100 percent of the cost of the scoping
audit which helps customers identify potentia! energy efficiency projects in their
facilities. For the detailed audit, ldaho Power pays 75 percent of the cost, up to
$12,500. The detailed audit is used to determine both the cost and the potential energy
savings calculations for a large complex project, satisfying the main requirement for the
application process.
ln addition to the audit funding, ldaho Power also funds 100 percent of the cost
for engineering firms to perform the final measurement and verification on the large
complex projects. lncluded in this effort is the collection of all pertinent project
information including cutsheets and invoices (labor and material) for the project.
The response to this Request is sponsored by Pete Pengilly, Customer Research
& Analysis Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 20
REQUEST NO. 24: Page 119 of the DSM 2014 Annual Report says the
Company "conducted 297 pre-inspections and 419 post-inspections" to verify that Easy
Upgrades projects met program specifications, and "adjusted the incentive and kWh
savings on projects with discrepancies to reflect actual field findings." Please provide
the incentive and kWh adjustments made to each of these pre and post-inspections.
RESPONSE TO REQUEST NO. 24: Please see attached Excel spreadsheet.
The attachment has two tabs. One tab shows pre-inspections with the submitted
savings (kilowatts 'kwh"), submitted incentive estimates, the pre-approved savings
(kwh), and pre-approved estimated incentives. The other tab shows the submitted
savings (kwh), submitted incentive estimates, the final savings (paid kwh) and paid
incentives.
The attachment contains ldaho only projects; therefore, the number of
inspections will not match the system numbers reported in the Demand-Side
Management 2014 Annual Report. Note, some projects recdive pre-inspections and
post-inspections and some receive multiple pre- or post-inspections. A project's
savings and incentives can change during the process of pre-inspections, pre-approval,
post-inspections, and fina! payment for a multitude of reasons. These can include, but
are not Iimited to, project's change in scope, inspection differences, fixture type
differences, the lighting tool filled out incorrectly and corrected upon project review, or
the customer can choose not to proceed.
The response to this Request is sponsored by Pete Pengilly, Customer Research
& Analysis Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 21
REQUEST NO. 25: Page 155 of the DSM 2014 Annual Report and the "Building
Metrics Labeling: Summary of Effort and Outcomes" in Supplement 2 say that the
lntegrated Design Lab promoted the Building Metrics Labeling sheet at several industry
events in 2014. Has the Company helped promote the Building Metrics Labeling effort
by posting the sheet on the Company's website, instructing the Company's Customer
Representatives to educate customers about it, advertising it through social media, or
other means? Please explain why or why not.
RESPONSE TO REQUEST NO. 25: ldaho Power continues to support the
Building Metrics Labeling ("BML') sheet directly through its contract with the lntegrated
Design Lab ("lDL"). The IDL will continue to promote and provide user support for the
BML in 2015. The Company has also promoted the sheets at severa! industry events
including the 2014 Building Owner and Managers Association Symposium, Central
Addition planning meetings and real estate seminars. The IDL was contracted by ldaho
Power to promote the BML tool at various events in 2014, which were listed in Demand-
Side Management 2014 Annual Report, Supplement 2: Evaluation on page 1 of the IDL
2014 Task 1: Building Metrics Labeling report.
The Company has not posted the BML tool to the Company's website because
the BML tool is designed to be used by commercial real estate professionals to market
and compare their properties, not for the general public to use. Additionally, the quality
of output is dependent on the user entering correct information into the BML tool. To
avoid the perception that the utility data or other information was entered by ldaho
Power, the Company has not placed the BML tool on its website.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 22
ldaho Power Customer Representatives do not typically interact with new
construction commercia! real estate professionals, who are the intended users of the
BML tool; therefore, the Company has not specifically asked them to promote the BML
tool. ldaho Power has posted events through social media where the BML sheet was
promoted. Please see the attached screen prints of tweets sent out by ldaho Power.
The response to this Request is sponsored by Pete Pengilly, Customer Research
& Analysis Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 23
REQUEST NO. 26: Does the Company plan to "increase the automation of data
flow for the Building Metrics Labeling Program] directly to building owners and real
estate agents" as discussed on page 4 of the lntegrated Design Lab's "Summary of
Effort and Outcomes?" Please explain why or why not.
RESPONSE TO REQUEST NO. 26: Data entry into the BML tool has been
streamlined; however, it is not automated. The BML too! provides building owners
information on how to access their account and utility information online through
myAccount and provides the ldaho Power Customer Service phone number for
assistance. The building owner or real estate professional can enter monthly data into
the BML tool line by line or can complete an excel template that imports into the BML
tool. lf a user has already entered their energy usage data into ENERGY STAR@
PortfolioManager software, the BML tool provides instructions on how to export the data
from PortfolioManager.
Currently an automated process is not available for entering utility data directly
into the BML tool because of potential concerns regarding data security. The Company
continues to support the BML sheet directly through its contract with the !DL. The IDL
will continue to promote and provide user support for the BML tool in 2015, and will
gather feedback from BML web tool users to determine future improvements. The
feasibility and value of potential improvements will be considered in 2015.
The response to this Request is sponsored by Pete Pengilly, Customer Research
& Analysis Leader, ldaho Power Company.
DATED at Boise, ldaho, this 19th day of June 2015.
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO TDAHO POWER COMPANY - 24
Attorney for ldaho Power Company
I HEREBY CERTIFY that on
correct copy of IDAHO POWER
PRODUCTION REQUEST OF THE
the following named parties by the
following:
Commission Staff
Karl Klein
Deputy Attorney Genera!
!daho Public Utilities Commission
472 West Washington (83702)
P.O. Box 83720
Boise, ldaho 83720-00T 4
lndustrial Customerc of ldaho Power
Peter J. Richardson
RICHARDSON ADAMS, PLLC
515 North 27th Street (83702)
P.O. Box 7218
Boise, ldaho 83707
Dr. Don Reading
6070 Hill Road
Boise, ldaho 83703
ldaho Conservation League
Benjamin J. Otto
ldaho Conservation League
710 North 6th Street
Boise, ldaho 83702
CERTIFICATE OF SERVICE
this 19th day of June 2015 t served a true and
COMPANY'S RESPONSE TO THE THIRD
COMMISSION STAFF TO IDAHO POWER upon
method indicated below, and addressed to the
Hand Delivered
U.S. Mail
Overnight Mail
FAXX Email [e-mail]
Hand Delivered
U.S. Mail
Overnight Mail
FAXX Email [e-mail]
Hand Delivered
U.S. Mail
Overnight Mail
FAXX Email d read [e-mail]
Hand Delivered
U.S. Mail
Overnight Mail
FAXX Email [e-mail]
IDAHO POWER COMPANY'S RESPONSE TO THE THIRD PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 25