20150303IPC to ICIP 1-10.pdf

3Im.
An IDACORP CompanY
LISA D. NORDSTROM
Lead Counsel
! [e-mail]
March 3,2015
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VIA HAND DELIVERY
Jean D. Jewell, Secretary
ldaho Public Utilities Commission
472 West Washington Street
Boise, ldaho 83702
Re: Case No. IPC-E-15-03 - New Schedule 82 - Flex Peak Program
ldaho Power Company's Response to the lndustrial Customers of Idaho Power's
First Production Request
Dear Ms. Jewell:
Enclosed for filing in the above matter please find an original and three (3) copies
of ldaho Power Company's Response to the First Production Request of the lndustrial
Customers of Idaho Power.
lf you have any questions about the enclosed documents, please do not hesitate
to contact me.
Very truly yours,
"(*- f,.?4.^/4,a.*
Lisa D. Nordstrom
LDN/KKt
Enclosures
Pr-{t8
LISA D. NoRDSTRoM (lsB No. 5733) i:lf ' l ii l ' l
ldaho Power Company ?fllq !dr,n *..1 p?{ tq: l$1221west ldaho Street (83702) {'r rr rrrri" \' I I I L
P.O. Box 70 rli,,:, ;
Boise' ldaho 83707 i'l li'i'llrl' ;'i'i'li' -:':llr''l'
Telephone: [phone]
Facsimile: [phone]
lno rd strom@idahopower. com
Attorney for ldaho Power Company
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
rN THE MATTER OF TDAHO POWER )
coMPANy',S APPL|CATTON FOR ) CASE NO. rpC-E-15-03
APPROVAL OF NEW TAR!FF SCHEDULE )
82, A COMMERCTAL AND INDUSTRIAL ) TDAHO POWER COMPANY'S
DEMAND RESPONSE PROGRAM (FLEX ) RESPONSE TO THE FIRST
PEAK PROGRAM).PRODUCTION REQUEST OF THE
INDUSTRIAL CUSTOMERS OF
IDAHO POWER
COMES NOW, ldaho Power Company ("ldaho Powe/' or "Comp?Dy"), and in
response to the First Production Request of the lndustrial Customers of ldaho Power to
ldaho Power Company dated February 10, 2015, herewith submits the following
information:
REQUEST FOR PRODUCTION NO. 1: What is the target amount of MW for
participation in the Flex Peak Program? When is that target expected to be reached?
RESPONSE TO REQUEST FOR PRODUCTION NO. 1: ldaho Power has set a
target amount of 35 megawatts ('MW") of reduction for the Flex Peak Program. The
Company's goal is to be able to meet the target reduction amount by June 15,2015, which
is the beginning of the Program Season.
The response to this Request is sponsored by Quentin Nesbitt, Energy Efficiency
Program Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIRST PRODUCTION
REQUEST OF THE INDUSTRIAL CUSTOMERS OF IDAHO POWER - 1
REQUEST FOR PRODUCTION NO. 2: The proposed Schedule 82's Availability
section provides: "The Company shall have the right to accept Participanfs af ifs so/e
discretion based on criteria the Company considers necessary." lt goes on to identify
some of the criteria it may include (total Program capacity, Facility Site location or
amount of capacity at a particular location). Please provide a complete list of the criteria
that will be used in evaluating a potential Participant's acceptance into the Flex Peak
Program.
RESPONSE TO REQUEST FOR PRODUCTION NO. 2: The purpose of the
proposed tariff language is to allow ldaho Power to react to future circumstances. A
primary factor for participation will be whether the Company has reached the target for
MW capacity for the program. Additional criteria beyond those specified in the tariff may
include review of customer participation in past demand response efforts.
The response to this Request is sponsored by Quentin Nesbitt, Energy Efficiency
Program Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIRST PRODUCTION
REQUEST OF THE INDUSTRIAL CUSTOMERS OF IDAHO POWER - 2
REQUEST FOR PRODUCTION NO. 3: Please provide a copy of the Program
Application.
RESPONSE TO REQUEST FOR PRODUCTION NO. 3: Attached is a draft of
Idaho Powe/s preliminary Flex Peak application. The program application will not be
fully developed until after the ldaho Public Utilities Commission ("Commission") issues
its order in this case.
The response to this Request is sponsored by Quentin Nesbitt, Energy Efficiency
Program Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIRST PRODUCTION
REQUEST OF THE INDUSTRIAL CUSTOMERS OF IDAHO POWER - 3
REQUEST FOR PRODUCTION NO. 4: The Company's Application at page 3
provides: "ldaho Power consrUers demand response a committed resource and 390 MW
(including the C&l program) of demand response will be included in each portfolio that is
analyzed as part of the 2015 lntegrated Resource Planning Process. " Mr. Nesbitt, at page 9
of his direct testimony is asked about the risk of actual load reduction differing from
nominated levels. ln response he states: 'lnitially the Company plans to mitigate the
uncertainty by including most, but not all of the total Nominated kW into its forecast of
available demand response resources. " Please reconcile the two statements and also
identify the amount of Nominated kW that will be removed from its load forecasts by year
and kW level.
RESPONSE TO REQUEST FOR PRODUCTION NO. 4: Approximately 35 MW of
the historical 390 MW of demand response has come from the FlexPeak Management
program. The 35 MW of load reduction is the amount the Company expects to receive from
this program in the future which has been included in the capacity load and resource
balance analysis for each year of the 2015 lntegrated Resource Plan, 2015-2034. The
Company believes it can mitigate any uncertainty in the forecast of available demand
response resources by enrolling participating facilities up to approximately 40 MW of
capacity while only expecting approximately 35 MW of load reduction from any actual event.
This over-enrollment of approximately 15 percent should mitigate the uncertainty of actual
load reduction as not all nominated kilowatt ("kW') amounts may be met due to
underperforming facilities or other factors that may affect load reduction on any given event
day.
The response to this Request is sponsored by Quentin Nesbitt, Energy Efficiency
Program Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIRST PRODUCTION
REQUEST OF THE INDUSTRIAL CUSTOMERS OF IDAHO POWER - 4
REQUEST FOR PRODUCTION NO. 5: lnitially the Flex Peak Program had a
target of 50 MW. lt was subsequently reduced to between 20 and 35 MW. What will the
target for this program be going forward?
RESPONSE TO REQUEST FOR PRODUCTION NO. 5: The target for the Flex
Peak Program as proposed will be 35 MW of load reduction.
The response to this Request is sponsored by Quentin Nesbitt, Energy Efficiency
Program Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIRST PRODUCTION
REQUEST OF THE INDUSTRIAL CUSTOMERS OF IDAHO POWER - 5
REQUEST FOR PRODUCTION NO. 6: The Company's Application at page 4
provides: "The Company solicited stakeholder preferences and support from its Energy
Efficiency Advisory Group ('EEAG") on Friday, January 9, 2015, for either renewing the
contract with the third-party administrator or having the Company administer the
program. As described more fully in Ms. White's testimony, the majority of EEAG
members appeared to be cautiously supportive of an ldaho Power-managed program;
however, one EEAG member expressed a neutral position and another EEAG member
recommended the Company retain EnerNOC, lnc. as the third-party manager of the
Program." PIease provide the minutes and presentation material of the EEAG webinar
on January 9,2015.
RESPONSE TO REQUEST FOR PRODUCTION NO. 6: There are no minutes
for the webinar. However, ldaho Power took notes for its internal purposes. The
presentation material and ldaho Power's intemal notes from the January 9,2015, EEAG
confidential webinar are attached. Because the EEAG webinar contained confidential
information, ldaho Power has marked the notes as confidential. Please see Attachment
1 and CONFIDENTIAL Attachment 2. Some information from the presentation has
been redacted as it contains EnerNOC, lnc.'s ("EnerNOC") confidential, proprietary
information and aspects of its business model. The confidential information will only be
provided to those parties that have executed the Protective Agreement in this matter.
The response to this Request is sponsored by Quentin Nesbitt, Energy Efficiency
Program Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIRST PRODUCTION
REQUEST OF THE INDUSTRIAL CUSTOMERS OF IDAHO POWER - 6
REQUEST FOR PRODUCTION NO. 7: Mr. Nesbitt's Direct Testimony at page 5
provides: "ln anticipation of possibly administering the program internally, the Company
informally surveyed 25 customers that recently participated in the third-party managed
FlexPeak Management program and asked them how they might respond to a change
in the way the program was designed and managed. The responses generally indicated
fhose cusfomers would likely participate even if the program changed and they were not
provided with the same monitoring and coaching services that EnerNOC provided."
Please provide all documents relating to this survey including questions, responses,
notes, reports, and internal emails that the Company has pertaining to the survey.
RESPONSE TO REQUEST FOR PRODUCTION NO. 7: Please see
Attachments 1 and 2. ldaho Power has redacted confidential customer information from
the attachments.
The response to this Request is sponsored by Quentin Nesbitt, Energy Efficiency
Program Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIRST PRODUCTION
REQUEST OF THE INDUSTRIAL CUSTOMERS OF IDAHO POWER - 7
REQUEST FOR PRODUCTION NO. 8: Mr. Nesbitt's Direct Testimony at page 8
provides: "Additionally, an ldaho Power managed program may provide an opportunity
for smaller customers to participate -- fhose who may not have been accepted under a
third-party aggregator model." Please provide the customer size restriction used by
EnerNOC and any proposed size limit that will be used by ldaho Power. How many
additional kW does the Company assume will be available for the intemally managed
program?
RESPONSE TO REQUEST FOR PRODUCTION NO. 8: As stated in the
attached EnerNOC case study from 2010, the size requirement EnerNOC used as a
guideline for enrolling customers into the FlexPeak Management Program was for
facilities having a peak billing demand of 200 kW or larger. The Company has
proposed that facilities interested in participation must be able to provide load reduction
ol 20 kW per individual site or 35 kW of Ioad reduction if multiple sites are enrolled.
This minimum participation amount allows customers with smaller load reduction to
participate. Although ldaho Power does not know how many of these smaller
customers will choose to participate, it intends to offer the program to these customers if
needed to meet the load reduction target of 35 MW.
The response to this Request is sponsored by Quentin Nesbitt, Energy Efficiency
Program Leader, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIRST PRODUCTION
REQUEST OF THE INDUSTRIAL CUSTOMERS OF IDAHO POWER - 8
REQUEST FOR PRODUCTION NO. 9: Please provide copies of all material
provided to the Commission Staff regarding the Company's application that were
provided other than through formal discovery, both prior to, and after, the filing of the
Application.
RESPONSE TO REQUEST FOR PRODUCTION NO. 9: The only material that
has been provided to the Commission Staff regarding the Company's application other
than through formal discovery has been via Staffs participation on the EEAG.
Staff attended the January 9,2015, EEAG webinar. The presentation that was
viewed during that webinar was not provided as a hard copy to participants. The
presentation was provided ln the Company's response to the lndustrial Customers of
ldaho Powe/s Request for Production No. 6.
Additionally, Staff received an email that was sent to the EEAG on Wednesday,
February 4,2015, that included a summary of the proposed Flex Peak program design.
Please see Attachments 1 and Attachment 2.
The response to this Request is sponsored by Tami White, Rate Design
Manager, ldaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIRST PRODUCTION
REQUEST OF THE INDUSTRIAL CUSTOMERS OF IDAHO POWER.9
REQUEST FOR PRODUCTION NO. 10: Please provide discovery responses
provided to all other parties in this Docket.
RESPONSE TO REQUEST FOR PRODUCTION NO. 10: At the time of filing
this Response, no discovery responses have been provided to any other parties. All
future discovery responses will be served on the parties to this case.
The response to this Request is sponsored by Kimberly Towell, Regulatory
Affairs, ldaho Power Company.
DATED at Boise, Idaho, this 3d day of March 2015.
IDAHO POWER COMPANY'S RESPONSE TO THE FIRST PRODUCTION
REQUEST OF THE INDUSTRIAL CUSTOMERS OF IDAHO POWER - 1O
LISA D. NORDS
CERTIFICATE OF SERVICE
I HEREBY CERTIFY that on this 3'd day of March 2015 I served a true and
correct copy of IDAHO POWER COMPANY'S RESPONSE TO THE FIRST
PRODUCTION REQUEST OF THE INDUSTRIAL CUSTOMERS OF IDAHO POWER
upon the following named parties by the method indicated below, and addressed to the
following:
Commission Staff
Karl Klein
Deputy Attomey General
Idaho Public Utilities Commission
472 West Washington (83702)
P.O. Box 83720
Boise, ldaho 83720-007 4
lndustrial Gustomers of ldaho Power
Peter J. Richardson
Gregory M. Adams
RICHARDSON ADAMS, PLLC
515 North 27th Street (83702)
P.O. Box 7218
Boise, Idaho 83707
Dr. Don Reading
6070 Hill Road
Boise, ldaho 83703
X Hand Delivered
_U.S. Mail
Overnight Mail
FAXX Email [e-mail]
Hand DeliveredX U.S. Mail
_Overnight Mail
_FAXX Email [e-mail]
[e-mail]
Hand Delivered
U.S. Mail
Overnight Mail
FAXX Email d read [e-mail]
IDAHO POWER COMPANY'S RESPONSE TO THE FIRST PRODUCTION
REQUEST OF THE INDUSTRIAL CUSTOMERS OF IDAHO POWER - 11
BEFORE THE
IDAHO PUBLIG UTILITIES COMMISSION
GASE NO. IPC-E-15-03
RESPONSE TO ICIP'S REQUEST NO.3
Tftmlo
N!POII'ER.
m D|OIP comlrryFlex Peak Program Application
't'his Application must be submitted annually for any Customer that intends to enroll in Idaho Power Company's Flex Peak
Program (Schedule 82). This application is due prior to lhe start of Program Season on June I 5th of each year. Applicants must
inctude the t:acility-Site(s) they wish to enroll and the initial Nominated kWr for each Facility Site. If a Participani requests the
Aggregated Option'they must specify this on the Program Application.
Facility Site lnformation
The Customer designates the following person as the authorized contact with whom Idaho Power will communicate with regarding Program
event notification:
Customer lnformation
Company Name (Organization's Legal Name)
Mailing Address City
:-Fax
State
Phone
Llst of Sites
List the Facility Site(s) you wish to enroll below. lf you Option', specify which site(s) you want
EYes ENo ENIA
Fl€x Peak Progrm Applicetim v1 Page 1 of 2
I, the undersigned, declare that I am a duly authorized representative of building described above, and that I have read
and agree to comply with the Flex Peak Program requirements
Flex Peak Program Terms & Conditions
3EHffih.
m D aolt cfi!.N
The Gustomer agrees to the following:
1. The Flex Peak Program Application must be signed by the Customer and the signee must be the person who
is responsible for reducing load at the Facility Site by the Nominated kW amount indicated on this application.
2. The Company's Schedule 82 and any revisions to that schedule and/or any successor schedule are to be
considered part of this program. A copy of the tariff is available for viewing at
https://www.idahopower.com/EnergvEfficiency/Businese/Proqrams/FlexPeald-default.cfm
3. I understand in order to qualify for participation a minimum load reduction of 20 kW per Facility Site or an
aggregated reduction of 35 kW if participating under the Aggregated Option must be nominated.
lf a Customer is accepted for participation into the Flex Peak Program they will receive written confirmation via
Notification of Program Acceptance within 10 Business days of ldaho Power's receipt of this application. The
Notification of Program Acceptance will include the list of Facility Site(s) enrolled, initial Nominated kW
amount for each site, and any Facility Sites enrolled under the Aggregated Option.
Customer
fl exoeak@idahooower. com 7, Attn: CREE.
Footnotes
I Nominated kW - The amount of load expresse,
expected to reduce their load by the Nominated lt hour ofeach Program Event for the duration ofthe event. Please see
Schedule 82 for Details.
2 Aggregated Option - Multiple Facility Sites belonging to a single Participant that are grouped together per the customer's request with a
single Nominated kW for participation in the Program. Under this option, the Company will sum the metering data from each enrolled
Facility Site before calculating any incentive amounts
Flex Pesk Proorm Appli€ton vl Page 1 of2
BEFORE THE
IDAHO PUBLIG UTILITIES COMMISSION
cAsE NO. IPC-E-15-03
RESPONSE TO ICIP'S REQUEST NO.6
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THIS ATTACHMENT IS
GONFIDENTIAL
AND WI LL BE PROVIDED
TO THOSE PARTIES THAT
HAVE SIGNED THE
PROTECTIVE
AGREEMENT
IN THIS MATTER
BEFORE THE
IDAHO PUBLIC UTILITIES COMMISSION
GASE NO. IPC-E-15-03
RESPONSE TO ICIP'S REQUEST NO.7
3THM,
Flex Peak lnformal Customer Survey
Major Account and Customer Reps were asked to survey customers and get a feel for how
important certain aspects of the program were to customers. Below are the questions and
responses from 25 customers.
1) How does your company's participation in the FlexPeakprogrom depend onvisibility
into yourfacility's neor real time usage data, which your company currently has access
to via our third party contractor?
2) How does your company's participation in the FlexPeak program depend on the
coaching you receive during events?
3) What if you just got the incentive or maybe even a higher incentive? Could or would your
companyJigure out how to participote without coaching or without the software or
hardware to give visibility to usage data being provided?
Customer Suruey Answers:
Customer I
1) We use it only when they call for an event. Their software provides for us the ability to measure
our current performance compared to the plant 'baseline' and thus determine how close we are
performing in relation to our nominated amount. Without their software, we do have the ability
to see how much load we drop but we do not generate a'baseline' value on our control screens
based upon the contract rules used to define what constitutes a'baseline'. Please note that we do
have a real-time power monitoring system as part of our Expert Control System (ECS) and it is
very likely that something like this could be programmed and displayed for our operators if
deemed necessary. Need to be at92 5 of committed amounts with Enernoc.
Is not aware of coaching
Yes
Customer 2l) The only time Customer 2 uses the meter data information is when an event is called.2) Customer 2 likes the 24 hour notice, email the day of and cell call.3) Customer 2 would participate in the program no matter what.
Customer 3l) Customer 3 not used the live meter data for several years
2) Coaching was no big deal. The only thing he would get frustrated with is that at times they could
not shed anymore load that was requested. The problem is when it is hot they have to keep a
minimum of 5 aerators running in the ponds and cannot shed all l5 of them.3) They may or may not participate in the progmm depending on how the program would work,
would not need coaching.
2)
3)
(Quentin Nesbitt)(December 15,2014)
Page2 of 4
Customer 4l) Does not use meter data info.
2) Likes email and call 4 hours prior to event and likes call after event has been completed.
3) Would participate in program and would not need coaching or require metering software.
Customer 5
1) Has used meter data in the past but has not used it for the past two years.
2) Likes the email the day before and if an event takes place likes the call the day of the event.
3) Would still participate without coaching or metering software.
Customer 6l) Does not use meter data info.
2) Likes email and text notification.
3) Would stay in program but wants notification when an event is to take place.
Customer 7l) Does not use metering data info.
2) They shut down what they can but the additional calls that they receive at times get more load
shed gets to be annoying.
3) Would participate and would like some coaching.
Customer 8l) Customer 8 uses their own metering software.2) Would not need coaching for events.3) Would participate without coaching or metering software.
Customer 9
1) Does not use metering data info.
2) Likes the emails and calls before and event is called.
3) With the way their warehouse is now set up on refrigeration and lighting Customer 9 would not
participate in the program.
Customer l0l) Will reference meter data from time to time.2) Likes coaching on events-emails and calls.3) Would participate in program and prefers to have 24 hour notice prior to an event being called
and if an event is called Customer l0 would like a 4 hour notice prior to event.
Customer 11
1) Does not use meter data info.
2) Likes emails, cell or landline call24 hours prior to event being called.
3) Would participate in program without metering package however would like email 24 hours prior
to event and phone call day ofevent. Depending on production for the day depends on what load
he can shed.
Customer 12l) Uses software metering program, mainly during event.2) Likes email and text for events being called.
3) Counts on metering data to shed load that is expected
(Quentin Nesbitt)(December 15,2014)
Page 3 of4
Customer 13l) They have looked at real time data from time to time but not important to them.
2) Does not use caching
3) Yes provided incentive is similar and events do not go up significantly, they think they are getting
less $S than other Customer 13 plants in other parts of country.
Customer 14l) Not sure how often it is looked at or needed, not just one person. They have an ION meter at
substation which provides real time data.
2) Not a big participant might do more, would listen to some coaching if it came to that.
3) Maybe, would listen to Idaho Power.
Customer 15l) The software provided by Enernoc is used occasionally and typically just during events. Level of
importance on a scale of I -10 is 5.
2) Calls/coaching on the times and length of events is very important. Not much coaching is
provided other that indications of whether or not they are meeting the nominated reductions.
Level of importance on a scale of l-10 is 8 (primarily related to time and length of events).
3) They would still participate if the software and coaching went away. They would just want clear
identifi cation and notifi cation of events.
Customer 16
I ) The software provided by Enernoc is used occasionally and typically just during events. Level of
importance on a scale of l-10 is 5. Customer 16 is currently developing tracking systems
internally that will meet their needs.
2) Calls/coaching on the times and length of events is useful but there is not a lot of coaching.
Customer 16 knows the program and does not require coaching. Level of importance on a scale
of l-10 is 7/8 (primarily related to time and length of events).
3) They would still participate if the software and coaching went away. No problem leaving
Enemoc.
Customer 17l) The software provided by Enernoc is very useful if the appropriate usage information is
provided. They still question what or whose usage data they are seeing because the loads don't
match up. Level of importance on a scale of 1-10 is 10.
2) Calls/coaching is bad. Enernoc's customer service is bad and not responsive. Not much
coaching is provided other that indications of whether or not they are meeting the nominated
reductions. Level of importance on a scale of I - I 0 is 1 .
3) They need software that shows their usage in order to participate.
Customer 181) Uses Cascade's monitor
2) No coaching
3) Does not rely on coaching/they kind of know what they can take down/maybe
(Quentin Nesbitt)(December 15,2014)
Page 4 of 4
Customer 19l) They use the Cascade Energy metering for their real time data so do not use or need Enernoc, but
it is "nice" to have Cascade to look at.
2) Any Coaching was the initial start up explanation of the program for them coaching is not an
issue they do like and mention that Enemoc is persistent. By that they get the a phone call, a text,
and an e-mail.one thing they liked this year is that EnerNoc sent out a calendar of "possible"
events one week in advance that was good info for their operation rather the event actually
occuned or not.
3) They would still participate if the Incentive was similar. They have recovery costs involved and
would need to evaluate if the incentive is much less.
Customer 204) Does not use EnerNOC's data. Customer 20 says he relies on Idaho Power's meter.
5) No coaching6) Does not rely on coaching/they know what they have to take down.
Customer 21l) Real time data is very important to Customer 2l
2) No coaching
3) Customer 21 needs real time data or will not participate.
Customer 22l) Uses EnerNOC's data-It is very important to them.
2) No coaching.
3) Yes, they could get by without the data/they know what they can take down.
Customer 23l) Does not use real time data, just shut offcart charging station
2) Don't need coaching.
3) Yes would like higher incentive
Customer 24l) Use real time data very little.2) Coaching very little.
3) Yes with same incentive.
Customer 25l) We do utilize the software to see where we are at, however we could manage without it. We have
a good gasp on what we need to do to meet our contract liabilities.
2) We know what we need to do. We do what we can when we can. We know what needs to be
done to reduce our consumption; we just can't always do it.
3) We would continue to participate and feel like we would be able to have the same results without
the software and the coach.
(Quentin Nesbitt)(December 15,2014)
Nesbltt, Quentin
From:
Sent:
To:
Subiect:
Nesbitt, Quentin
Tuesday, September 30, 2014 2:40 PM
McWlnn, Billie
Flex Peak Program Feedback
See how this reads:
Thls email is result of our conference call on the Flex Peak program from Monday. Thank you for agreelng to solicit
feedback on a different way to offer the protram. lf the company chose to take this program in house we would have a
tarlff that would define the rules and incentives versus today where we have a third party confiactor providing the
program to us. Questions that we want feedback on are below. Please feel free to use your own words when discussing
with customers. Please do not lead customers to believe we are for sure changing or discontinuing the program, but
merely investigating the potential of a dlfferent way to offer the program. We would like to get you feedback by the end
of next week, please feel ftee to provide us with your own opinion as well.
How does your companies participotion in the Flex Peok progrom depend on your visibility to near real time usoge dota
your compony currently has occess to vio our third porty controdor?
How does your componies participotion in the Flex Peok progrom depend on the cooching you receive during events?
Whot if you just got the incentive or moybe even o higher incentive could your company figure out how to porticipote
without coochlng or without the softwdre or hardwore to give visibility to usoge doto being provided?
Attached is your customers that currently participate in the Flex Peak Management program throuSh Enernoc.
Thanks,
Oucntin \""bitt
ldaho Po'ter Gompany
Energy Efficiency Leader
Phone: [phone] I
Cell: 208-484-9532
Fax [phone]
onesbitt@id?hooower.com
Nesbitt, Quentin
From:
Sent:
To:
Subject:
Attachmente:
McWinn, Billie
Tuesday, September 30, 2014 4:41 PM
Nesbitt, Quentin
RE: Flex Peak Program Feedback
2014 Customer lnformation for MCR's & RCRM's.xlsx
Quentin, I made adjustments below. You can take them or leave them.
Attached is the list,
-Billie Jo
Frcm: Nesbitr, QuenUn
SenU Tuesday, September 30,20Lq 2:40 PM
To: McWlnn, Billie
Subtecil Flex Peak Program Feedback
See how this reads:
This email is a result of our conference call on the FlexPeak program from Monday. Thank you for agreeing to solicit
feedback from your customers on a different way to offer the program, lf the company decided to take this program in
house a tariff would define the rules and incentives, versus today where we provide the rules to a third party contractor
who then contracts with customers to set terms and incentlves indivldually. Questions that we want feedback on are
below. Please feel free to use your own words when discussing with customers. Please do not lead customers to
believe we are for sure changing or discontinuing the program, but merely investigating the potential for a different way
to offer the program. We would like to get you feedback by the end of next week, please feel free to provide us with
your own opinion as well.
How does your compdny's portlcipation in the FlexPeok progrom depend on visibility into your facility's near reol time
usage dato, which your company currently hos occess to via our third porty contrdctor?
How does yow compony's portlcipotion in the FlexPeok program depend on the cooching you receive during events?
Whot il you just got the incentive or moybe even o higher incentive? Could or would your compony figure out how to
participate without cooching or without the softwore or hordwore to give visibility to ussge doto being provided?
Attached is a list of your customers that currently participate in the Flex Peak Management program through Enernoc.
Thanks,
Clucntin Ncsbitt
ldaho Power Company
Energy Efficiency Leader
Phone: [phone]
Cell: 208-484-9532
Fax: [phone]
[e-mail]
Nesbitt, Quentln
From:
Sent:
to:
Subfect:
Thanks
Nesbitt, Quentin
Tuesday, September 30, 2014 4:57 PM
McWinn, Billie
RE: Flex Peak Program Feedback
Frcm: McWlnn, Billie
Sent: Trcsday, September 30,2074 4:41 PM
To: Nesbitt, QuentinSublect RE: Flet Peak Program Feedback
Quentin, I made adjustments below. You can take them or leave them.
Attached is the llst.
-Elllle Jo
From: Nesbltt, QuentlnScnt Tuesday, September 30,20L4 2:40 PM
To: McWlnn, Billle
SubJccfi flex Peak Program Mback
See how this reads:
Thls email is a result of our conference call on the FlexPeak program from Monday. Thank you for agreeing to solicit
feedback from your customers on a different way to offer the program. lf the company decided to take this program in
house a tariff would define the rules and incentivet versus today where we provide the rules to a third party contractor
who then contracts with customers to set terms and incentives individually. Questions that we want feedback on are
below. Please feel free to use your own words when discussing with customers. Please do not lead customers to
believe we are for sure changing or discontinuing the program, but merely investigating the potential for a different way
to offer the program. We would like to get you feedback by the end of next week, please feel free to provide us with
your own opinion as well,
How does your company's porticipotlon in the FlexPeak progrom depend on visibility into your focility's neor reol time
usoge doto, which your compony currently hos access to via our third porty controctorT
How des yow company's porticipotion in the FlexPeok program depend on the cooching you receive during events?
What if you lust got the incentive or moybe even a higher incentive? Could or would your company figure out how to
porticipote without coaching or without the software or hordwore to give visibility to usoge dota being provided?
Attached is a list of your customers that currently participate in the Flex Peak Management program through Enernoc.
Thanks,
C)uentin Ne"b;tt
ldaho Power Company
Energy Efficiency Leader
Nesbltt, Quentin
Ftom:
Sent:
To:
Cc:
SubFct:
Attachments:
Please review and return.
Thanks
Ashy
Ashworth, Jlm
Wedneoday, October 01, 2014 7;16 AM
Major Cuetomer Reps
Nesbitt, Quentln; McWinn, Billie
FW:Flex Peak
Flex Peak MaJor Gustomers.xlsx
Frcm: llesbltt, Quentln
Scttt: Tuesday, SepEmber 30, 2014 4:59 PM
To: Ashworth, JIm
Ge McWnn, Blllle
Snbr.ch Flo( Peak
Jlm,
Will you check the MCR that is assigned to each of these 19 & 9P customers and fill ln the blanks and correct the ones
that are not correct.
Thanks
Quentln
Nesblt( Quentln
From: Nesbitt, QuentinSont Wednesday, October 01, 2014 10:22 AMTo: Major Customer RepsGc; McWinn, Billie;Ashworth, JlmSubiect: Flex Peak FeedbackAttachments: Flex Peak 19- 9P llst.xlsx
Thls email is a result of our conference call on the FlexPeak program ftom Monday. Thank you for agreeing to solicit
feedback from your customers on a different way to offer the program. lf the company decided to take this program in
house a tariff would deflne the rules and incentlves, versus today where we provide the rules to a third party contractor
who then contracts with our customers, Questions that we want feedback on are below. Please feel free to use your
own words when discussing wlth customers, Please do not lead customers to believe we are for sure changing or
discontlnuing the program, but merely lnvestigating the potentialfor a different way to offer the program. We would
like to get you feedback by the end of next week, please feel free to provide us with your own opinion as well.
How does your compdny's porticipotion ln the FlexPeak progrom depend on vislbility into your focility's neor reol tlme
usoge dato, which your compony currently hos occess to vio ourthird porty controctor?
How does your compony's porticipation in the FlexPeok program depend on the cooching you receive during events?
Whot if you just qot the incentive or moybe even a higher incentive? Could or would your compony figure out how to
potticipote wlthout cooching or wlthout the softwore or hordwore to give visibiltty to usoge dota being providedT
Attached is a list of y6ur customers that currently participate in the Flex Peak Management program through Enernoc.
Thanks,
Qucntin \"sbtt
ldaho Porter Company
Energy Efficiency Leader
Phone: [phone] I
Cell: 208-€4-9532
Fax:20&388-2941
onesbitt@ idahooower. com
Nesbitt, Quentin
From:
Sent:
To:
SubJect:
Nesbitt, Quentin
Wednesday, October 01, 2014 1 0:28 AM
Dodson, Layne; Muse, Steven; Mason, Jim
Flex Peak FeedbackAttachmentes Flex Peak 9s list.xlsx
This email is a result of our conference call on the FlexPeak program from Monday. Thank you for agreeing to solicit
feedback from your customers on a different way to offer the program. lf the company declded to take this program in
house a tariff would define the rules and incentives, versus today where we provide the rules to a third party contractor
who then contracts wlth our customers. Questions that we want feedback on are below, Please feel free to use your
own words when discussing with customers, Please do not lead customers to believe we are for sure changlng or
dlscontinuing the program, but merely investigating the potentialfor a different way to offer the program. We would
like to get you feedback by the end of next weelg please feelfree to provlde us with your own opinion as well.
How does your compony's partlclpqtion in the FlexPeok progrom depend on visibility into your focility's neor reol time
usage doto, whlch your compdny cwrently hos occess to vio our third porty contractor?
How does your compony's participation in the FlexPeok program depend on the cooching you receive during events?
What if you just gotthe incentive or moybe even o higher incentive? Could or would your compony ligure out how to
porticipote wlthout cooching or without the softwore or hardwore to give visibility to usoqe doto being provlded?
Attached is a list of 9s customers that currently participate in the Flex Peak Management program through Enernoc.
Thanks,
Oucntin N"ubitt
ldaho Power Company
Energy Efficlency Leader
Phone: 20&388-251 I
Cell: 208.484-9532
Fax: [phone]
o [e-mail]
Nesbitt, Quentin
From:
Sent:
To:
Gc:
Subject:
Quentin,
Ashworlh, Jim
Wednesday, October 0'1, 2014 2:26 PM
Nesbitt, Quentln; Major Customer Reps
McWinn, Billie
RE: Flex Peak Feedback
There was one customer (below) on the Flex Peak list that neither the MCRs nor Dennis knew anything about.
Would you happen to have an account number or Business Agreement number for this customer so we can find
out who it is and who might be the rep?
Thanks,
Frcm: Nesbitt, Quentin
ScnU Wednesday, Odober OL,20t1 10:22 AM
To: MaJor Customer Reps
Gc McWinn, Billie; Ashworth, JimSubffi: Flex Peak Feedback
This email is a result of our conference call on the FlexPeak program from Monday. Thank you for agreeing to solicit
feedback frorn your customers on a different way to offer the program. lf the company decided to take this program in
house a tariff would define the rules and incentives, versus today where we provide the rules to a thlrd parry contractor
who then contracts with our customers. Questions that we want feedback on are below. Please feel free to use your
own words when discussing with customers. Please do not lead customers to believe we are for sure changing or
discontinuing the program, but merely investigating the potentialfor a dlfferent way to offer the program. We would
like to get you feedback by the end of next week, please feel free to provide us with your own opinion as well.
How does your compony's participotion in the FlexPeok program depend on visibility into your focllity's neor reol tlme
usoge dato, which your compony currently has access to vio our third porty controctor?
How does your compony's partlcipotion in the FlexPeak progrom depend on the cooching you receive during events?
What if you just got the incentive or moybe even d higher incentive? Could or would your company figure out how to
participote without coaching or without the softwore or hordwore to give visibility to usoge doto being provided?
Attached is a list of your customers that currently participate in the Flex Peak Management program through Enernoc.
Thanks,
C}.rentin \c"bitt
ldaho Pourer Company
Energy Efficiency Leader
I
Nesbift, Quentin
From:
Sent:
To:
Cc:
SubJec{:
McWinn, Billie
Wednesday, October 01,2014 2:36 PM
Ashworth, Jim; Major Custome Reps
Nesbitt, Quentin
RE: Flex Peak Feedback
Bus A6reemen
Device locatio
Mete
The address
-Blllle Jo
From: Ashworth, Jlm
Sent: Wednesday, October 01, 2014 2:26 PM
To: Nesbitt, Qgentirl; Major Customer Reps
Ge Mcwinn, a[P t ," 'ti..rr
Subffi: RE: Flex Feak Feedback
Quentin,
There was one customer (below) on the Flex Peak list that neither the MCRs nor Dennis knew anything about.
Would you happen to have an account number or Business Agreement number for this customer so we can find
out who it is and who might be the rep?
Thanks.
From: Nesbltt, Quentin
ScnE Wednesday, October 01, 2014 10:22 AM
To: Major Customer Reps
Cc McWinn, Billie; Ashworth, Jim
Sublect Flex Peak Feedback
This emall is a result of our conference call on the FlexPeak program from Monday. Thank you for agreeing to solicit
feedback from your customers on a different way to offer the program. lf the company decided to take this program in
house a tariff would define the rules and incentives, versus today where we provide the rules to a third party contractor
who then contracts with our customers. Questions that we want feedback on are below, Please feel free to use your
own words when dlscussing with customers. Please do not lead customers to believe we are for sure changing or
discontinuing the program, but merely investigating the potential for a different way to offer the prograrn. We would
like to Bet you feedback by the end of next week, please feel free to provide us with your own opinion as well.
How does your compony's porticipotion in the FlexPeak program depend on visibility into your facility's near reol time
usoge dato, which your company currently has access to vio our third party contractor?
Jim Ashworth
C 46f0zref4
How dus your compony's porticlpotlon in the FlexPeok progrom depend on the coochlng you receive during events?
What if you just got the lncentfue or moybe even o hlgher lncentlve? Could or would your ampony ligure out how to
particlpate wfthout cwchlng or wfthout the softwore or hordware to glve vislblllty to usage dato heing provided?
Attached ls a llst of your customers that currently participate in the Flex Peak Management program through Enernoc.
Thanks,
Clucntin \lcsb;tt
ldaho Power Company
Energy Efficlency Leader
Phone: 20&388-2519
Cell: 20&484-9532
Fax [phone]
q [e-mail]
Nesbitt, Quentin
From:
Sent:
!o:
Subject:
Nesbitt, Quentin
Thursday, October 02,20141:28 PM
Hovda, JltnREIFlelgeak
Cwtvrazr+/f
Thanks this is good feedback
Sent with Good (uaalu,goodcom)
---Original Message-----
tr'rom: Hovda, Jim
Sent: Thursday, October 02,201412:07 PM Mountain Standard Time
To: Nesbitt, Quentin
Cc: Ashworth, Jim
Subject Americold Flex peak
Quentln,
I expect you do not want to receive separate e-mails on every Flex Peak customer However, I wanted to send this out
before I forget all the comments.
l)They would still participate if the lncentive was slmilar. They have recovery costs involved and would need to evaluate
if the incentive is much-less,
Cusbaefr?
]}[:roH;r*:;f,ff cascade Energy metering for their realtime data so do not use or need Enernoc But it is
3)Any CoachinS was the initial start up explanation of the program for them coaching is not an issue they do like and
mention that Enernoc is persistent. By that they get the a phone call, a text, and an e-mail.
4)One thing they liked this year is that EnerNoc sent out a calendar of "possible" events one week in advance that was
good info for their operation rather the event actually occurred or not.
ln general they are happy with Enernoc. They think with any existlng Enernoc customer the demand reduction is pretty
well established and not much need for discussion, (new customers need more hands on)
Jim
Jim Hovda
MAJOR CUSTOMER REPRESENTATIVE
ldaho Power Company
2420 Chacartegui Lane I Narnpa,lD I 83587
Work 208-465-8654
Cell 208-880-4370
Email thovda@)idahopower.com
Nesbltt, Quentin
From: Hovda, JimSent: Monday, October 00, 20141 :57 PMTo: Nesbitt, Quentin: Ashri,orth, Jim
-
C u{,11r,}rar 4/j Cish'ner#/ir-il
1) Provlded the lncentlve ls simlhr they would participate
a) lf the number of events increased significantly i.e, 20-30 times they would not be as interested. (this is not
likely lsuspect)
b) Thillplant is/was a little disappolnted on the percentate of SS's that Enernoc shared wlth them. This
:iliT: is based- on-ii-formation ,n r"rn"no:;:'yff ""rparts of the country received higher percentase
2)They have looked at realtime data from time to time but not that important to them,
3) no coaching from Enernoc is received nor needed.
Jim Hovda
MAJOR CUSTOMER RE PRESENTATIVE
ldaho Power Company
2420 Chacartegui Lane I Nampa,lD I 83687
Work 208-465-8654
Cell 208-880-4370
Email ihovda@ idahopower.com
Nesbitt, Quentln
From:
Sent:
To:
Subject:
FYI
jh
Hovda, Jim
Monday, October 06, 2014 2;00 PM
Nesbitt, Quentin; Ashworth, Jim
Frer Fcax lrrnnram]
C*g*omer #/
Frcm
Sent:
To: Hovda, Jim
SubJect Re: Flex Peak Program
Jim,
Thanks for your e-mail and sorry I missed your call. The short answers to your questions are below:
l)Provided your incentive is similar could your company participate without the use of the software and any
coaching that Enernoc provides? Yes - By the way, Enemoc does not provide us any coaching that I am aware
of.
2) How much do you use the real time data from Enernoc? We usc it only wht:n they call fbr an event. Their
software provides for us the ability to measure our current perfonnance compared to thc plant 'baseline' and
thus determine how close we are pertbrming in rclation to our norninated arnount. Without their software, we
do have the abiiity to scc how much load we drop but we do not generate a 'baseline' valuc on our control
screens based upon the contract rules used to define what constitutes a 'baseline'. Please note that we do have a
rcal-time power tnonitoring system as part of our Expeil Control System (ECS) and it is very likely that
somcthing tike this could bc programmed and displayed for our operators if decmcd necessary. Other than any
events? None
3) Is there any ongoing "coaching" from Enernoc that you need to have? No - See #1 above.
The information collected by the ION meter is directly accessed by our PLC's and displayed on our ECS. It is
the basis behind our internal power monitoring and reporting systems.
When you have an opportunity next week, please give me a call as I would like to discuss frrttrer.
Thanks,
CurtNt"*t
Nesbitt, Quentin
Fronr:
Scnt:
To:
Subiect:
Hovda, Jim
I had a general conversation They are not a big participant ln the flex
Peak. 100 kw aJout of not even sure how that ls verlfled.
| would stlll be interested in flex peak he thinks t@neng$A-$eywould be capable of peak reduction. lt seems to
be a struggle for him internally to promote ttris lUeafli%ffifotrsty concerned with production and quallty issues.
Also they have their hands full at this polnt ln time wfth-fFnew plant up and running.
This program is currently on the back burner but would listen to some coachlng from IPCO lf lt comes to that.
They do have the Enernoc information Not sure how often it ls looked at or needed as not Just one person looks at the
data.
They have an ION at the substation which provides real time data.
Jim Hovda
MAJOR CUSTOMER REPRESENTATIVE
ldaho Power Company
2420 Chacartegui Lane I Nampa,lD I 83687
Work 208-465-8554
Cell 208-880-4370
E mai I [e-mail]
Nesbitt. Quentin
From:
Sent:
To:
Gc:
Subiect:
Quentin,
Sparks, Scoft
Tuesday, October 07, 2014'12:22 PM
Nesbitt, Quentin
McWinn, Billie;Ashworth, Jim; Dodson, Layne
RE: Flex Peak Feedback
BelowisasummaryofthefeedbacklreceivedontheFlexPeakprogram,t,llsendfeedbackfromth[
W::ldedbyEnernocisusedoccasionallyandtypicallyjustduringevents'tevelofimportanceona
scale of 1-10 is 5.r Calls/coaching on the times and length of events ls very important. Not much coaching is provided other that
indications of whether or not they are meeting the nomlnated reductions. Level of importance on a scale of 1-
10 is 8 (primarlly related to time and length of events).. They would still participate if the software and coaching went away. They would just want clear identification
and notification of events.
Cushrtu4tar. The!6ftware provided by Enernoc is used occasionally and typically just during events. Level of importance on a
scale of 1-10 is 5.Iis currently developing tracking systems lnternally that wlll meet thelr needs.o Calls/coaching on ttre times and length of events is useful but there is not a lot of coachlnglknows ttre
program and does not require coaching. tevel of importance on a scale of 1-10 is 7/8 (primErllTtelated to time
and length ofevents).. They would still participate if the software and coaching went away. No problem leaving Enernoc.
@*re/7o The software provided by Enernoc is very useful if the appropriate usage information is provided. They still
question what or whose usage data they are seeing because the loads don't match up. Level of importance on a
scale of 1-10 is 10.. Calls/coaching is bad. Enernoc's customer service is bad and not responsive. Not much coaching is provided
other that indications of whether or not they are meeting the nominated reductions. Level of importance on a
scale of 1-10 is 1.. They need software that shows their usage in order to participate.
Scat
[phone]
From: Nesbitt, Quentin
Sent: Wedneday, October 01, 2014 10:22 AM
To: Major Customer Reps
Ge McWinn, Billie;Ashworth, Jim
Subject: Flex Peak Feedback
XesLitt, Quentin
From:
Sent:
To:
Cc:
Subject:
lmportance:
Quentln,
Pohanka, Mike
Tuesday, October 07,2014 2:49 PM
Nesbltt, Quentin
Mason, Jim;Ashworth, Jim; Pohanka, Mike
FW: Flax Peak
High
Please see my customers response to the three questions that were asked. Of my 17 participating customers I was able
to survey 10 customers,
How does your compony's porticipotlon in the FlexPeak progrom depend on visibility into your foclllty's neor reol
time usage data, which your compony currently hos occess to vio our third porty controctor?
How does your compony's porticipotion in the FlexPeak progrom depend on the cooching you receive during
events?
Whot if you just got the incentlve or moybe even o hlgher incentive? Could or would your company figure out
how to porticipdte without cooching or without the softwore or hordwore to give visibility to usoge doto being
provided?
meter data informatlon is when an event is called.
Coaching was no big deal. The only thlng he would get frustrated with is that at times they could not shed
anymore load that was requested. The problem is when it is hot they have to keep a minimum of 5 aerators
running in the ponds and cannot shed all 15 of them.
They may or may not partlclpate in the program depending on how the program would work, would not need
1)
2)
3)
*
coachlng.
Likes email and call 4 hours prior to event and likes call after event has been completed.
Would particlpate in program and would not need coaching or require metering software.
#.,
ffiSEilmeter dafa in the past but has not used it for the past two years.
Likes the email the day before and if an event takes place likes the call the day of the event,
Would still participate without coaching or metering software.
2l
3)
2)
3)
2l
3)
1)
2)
3l
6,
Does not use meter data info.
Likes email and text notification.
Would stay in program but wants notification when an event is to take place.
oes not use mdEring data info.
2) They shut down what they can but the additional calls that they receive at times get more load shed gets to be
annoying.
Would participate and would like some coaching...{nn -. #B
ses thelrown meteTlng software.
2) -Would not need coachlng for events.
3) Would partlclpate without coaching or metering software.@1' Does not use meterint data into.2l Likes the emails and calls before and event is called.3l With the way their warehouse is now set up on refrigeration and lighting WOW would not participate in the
to time.
Likes coaching on events-emails and calls.
Would participate in program and prefers to have 24 hour notice prior to an event being called and if an event is
2l
3l
1)
2)
3)
i*'ffi)id like a 4 hour notice prior to event'
-
Thanks,
Does not use meter data info.
Llkes emails, cell or landline call 24 hours prior to event being called.
Would partlcipate in program without metering package however would like email 24 hours priorto event and
phone call day of event, Depending on production for the day depends on what load he can shed.
Mike
Nesbitt, Quentln
Ftom:
Sont:
To:
Cc:
Sublect:
Sanchez, Leo
Wednesday, Octobor 08, 2014 3:20 PM
Nesbltt, QuenUn
Mason, Jlm
Flex Peak Program
mflotavalt"ut"forthls,,,"yIIowner/operator)lsoutofthe@untryuntil
want me to contact hlm next week.
Thanks
leo Sanchez.
Customer Rep.
This emall ls a result of our conference call on the FlexPeak program from Monday. Thank you for agreelng to solicit
feedback from your customers on a different way to offer the program. lf the company decided to take this program in
house a tariffwould define the rules and incentives, versus today where we provlde the rules to a third party contractor
who then contracts with our customers. Questions that we want feedback on are below. Please feel free to use your
own words when discussing with customers. Please do not lead customers to believe we are for sure changing or
discontinuing the program, but merely investigating the potential for a different way to offer the protram, We would
llke to get you feedback by the end of next week, please feel free to provide us with your own opinion as well.
How does your compony's porticlpotion in the FlexPeak program depend on visibility into your focllity's neor reol time
usage dato, which your compony currently has access to vlo our third porty controctorT
How does your compony's porticipdtion ln the FlexPeok program dep,end onthe coaching you receive during events?
What if you just got the inentive or maybe even o higher incentive? Could or would your compony ligure out how to
porticipote without coachlng or withoutthe solturore or hardwore to give visibility to usage doto being provided?
Ittached is a list of your customers that currently participate in the Flex Peak Management program through Enernoc.
Thank,
Qucntin \crb;tt
ldaho Power Company
Energy Efficiency Leader
Phone: 20&388-251 9
Cell: 208-484-9532
Fax: [phone]
o [e-mail]
Nesbit$ Quentln
From:
Sent:
To:
Cc:
9ubject:
lmportance:
Quentin,
Pohanka, Mlke
Thursday, October 09, 2014 11:21 AM
Nesbitt, Quentin
Ashworth, Jim; Mason, Jim; Pohanka, Mike
FW: Flex Peak
High
!-from \^*;!ftu"ome regard ing Ftex pea k.
€udt'oicr *
Likes email and text for events belng called.
Counts on metering data to shed load that is expected.
Frcm: Pohanka, Mike
SenE Tuesday, October Olt 2014 2:49 PM
To: Nesbitt, QuentinGe Mason, Jim; Ashworth, Jlml Pohanka, Mike
SubjecE FW: Ho< Peak
Importance: High
Quentln,
Please see my customers response to the three questions that were asked. Of my 17 participating customers I was able
to survey 10 customers.
How docs your compdny's partlcipation in the FlexPeok program depend on visibility into your facility's neor reol
tlme usage doto, which your compony currently hos occess to vio our third porty controctor?
How des your company's porticipation in the FlexPeok progrom depend on the cooching you receive during
events?
Whot lf you just got the incentive or moybe even o higher incentive? Could or would your compony figure out
how to paniclpate without cooching or without the softwore or hordwore to give visibility to usoge doto being
provided?
#2
1) The
2l
3)
1)
2)
3)
meter data for several years
2l Coaching was no big deal. The only thing he would get frustrated with is that at times they could not shed
anymore load that was requested. The problem is when it is hot they have to keep a minimum of 5 aerators
running in the ponds and cannot shed all 15 of them.
3) They may or may not partlcipate in the program depending on how the program would work, would not need
co,aching.er#
2l Likes emall and call 4 hours prior to event and likes call after event has been completed,
3) Would participate in program and would not need coaching or require metering software.
C *s/orner #,
Has used meter data in the past but has not used it for the past two years.
2l Likes the email the day before and if an event takes place likes the call the day of the event.
3) Would still partlcipate without coaching or metering software.
Cns 2r*6
oes not use meter data info.
Likes email and text notification.
Would stay in program but wants notification when an event is to take place.
Does not use- meEring data lnfo.
They shut down what they can but the additional calls that they receive at times get more load shed Bets to be
annoying.
Would p-articapate and. wquld like some coaching.
uses thelr6Wn metering software.
2) Would not need coaching for events.
3) Would participate without coaching or metering software.
CustS-t # ?
-
1) Does not use meterlng data info,2l Likes the emails and calls before and event is called.
3) With the way their warehouse is now set up on refrigeration and lighting WOW would not participate ln the
program.
Would participate in program and prefers to have 24 hour notice prior to an event being called and if an event is
Likes emails, cellor landline call 24 hours prior to event being called.
Would participate in program without metering package however would like email 24 hours prior to event and
phone call day of event. Depending on production for the day depends on what load he can shed,
1)
2l
3)
2l
3)
1)
2l
3)
meter data from time to time.
Likes coaching on events-emails and calls.
"Wt;ea 4hour notice priorto event.
Thanks,
Nesbitt, Quentin
From:
Sent:
To:
SubJect:
Nesbitt, Quentin
Friday, October 10,2O1410:22 AM
Sparks, Scott
RE: Flex Peak Feedback
Thanks Scott, This is good feedback.
Frcm: Sparks, Scott
scnu Tuesday, october 07,20L4 t2t22PM
To: Nesbltt, Quentin
Ce McWinn, Blllle; Ashworth, Jim; Dodson, Layne
Subfecb RE: Flex Peak Feedbacft
Quentin,
Below is a summary of the feedback I received on the FlexPeak program, l'll send feedback from the Grove Hotel
if/when I hear from them.{g/5r The software provided by Enernoc ls used occasionally and typically Just during events. Level of importance on a
scale of 1-10 is 5.o Calls/coaching on the times and length of events is very important. Not much coaching is provided other that
indications of whether or not they are meeting the nominated reductions. Level of importance on a scale of 1-
10 is 8 (primarily related to time and length of events).. They would still participate if the software and coachinB went away. They would just want clear identification
and notification of events.
C*sha*r l/t6Io The software provided by Enernoc is used occaslonally and typically just during events. level of importance on a
scale of 1-10 is S.! is currently developing tracking systems internally that will meet their needs.o Calls/coaching on the times and length of events is useful but there is not a lot of coaching. fknows the
program and does not require coaching. Level of importance on a scale of 1-10 is 7/8 (primarily related to time
and length of events).. They would still participate if the software and coaching went away. No problem leaving Enernoc.
G*1oa*-*7
-
r The software provided by Enernoc is very useful if the appropriate usage information is provided. They still
question what or whose usage data they are seeing because the loads don't match up. Level of importance on a
scale of 1-10 is 10.o Calls/coaching is bad. Enernoc's customer service is bad and not responsive. Not much coaching is provided
other that indications of whether or not they are meeting the nominated reductions. Level of importance on a
scale of 1-10 is 1.. They need softwa re that shows their usage in order to participate.
Scott
(2OBl 388-2747
Nesbltt, Quentin
Frcm: Nebltt, QuentinScntl Frlday, October 10,N1410:29 AMTo: Sarrctea LeoGc: Mason, JimSublect RE: Flex Peak Program
I would still contact hlm, we have not made a decislon yet, so additlonal input wlll be useful,
Thanks
Quentin
Frcm: Sandrez, Leo
ScnE Wednesday, October 08, 2014 3:20 tryl
To: Nesbltt, QuenUnCc Mason, Jlm
Suflect: Flex Peak Program
Haquentin,
wnYotavaitaul"forthis,,r,"ye(owner/operator)isoutofthecountryuntil
next week, let me know if you
want me to contact hlm next week.
Thanks
Leo Sanchez.
Customer Rep.
Nesbitt, Quentln
From:
Senl:
To:
Subfcct:
Thanks
Nesbitt, Quentin
Friday, October 10,201410:31 AM
Hovda. Jim
-
(p57fit*er#R
From: Hovda, Jlm
Sent: Monday, October 06, 2014 1:57 PM
To: Nesbitt QuenUn; Aslrworth, Jlmtffi*ErE#,=
ll"rovidedthe incentive is similar they would participate
a) lf the number of events increased significantly i.e. 20-30 times they would not be as interested. {this is not
llkely I suspect)
b) Th-plant ls/was a little dasappointed on the percentage of $S's that Enernoc shared with them. This
:HlT: is based on ihformatlon th"toth.r#lp;different parts of the country recelved higher percentage
2) They have looked at real tlme data from time to tlme but not that important to them.
3) no coachingfrom Enernoc is received nor needed.
lim Hovda
MAJOR CUSTOM ER REPRESENTATIVE
ldaho Power Company
2420 Chacartegui Lane I Nampa,lD I 83687
Work 208-465-8654
Cell 208-880-4370
Email ihovda @idahopower.com
Nesbitt, Quentin
From:
Sent:
To:
Sublct:
Attachments:
Nesbitt, Quentin
Friday, October 10,2014 10:48 AM
Dodson, Layne;Mason, Jim; Muse, Steven; Peryman, Jake
FW: Flex Peak Feedback
Flex Peak 9s list,xlsx
I have gotten good feedback from:
Mike Pohanka
Jim Hovda
Scott Sparks
Leo Sanchez
You might remind others that the better information we have, hopefully can help us make a better decision.
Quentin
x2519
From: Nesbitt, Quentin
SenE Wednesday, October 01, 2014 10:28 AM
To: Dodson, Layne; Muse, Steven; Mason, Jlm
Sublect: Flex Peak Feedback
This email is a result of our conference call on the FlexPeak program from Monday. Thank you for agreeing to solicit
feedback from your customers on a different way to offer the program. lf the company decided to take this program in
house a tariff would deflne the rules and incentives, versus today where we provide the rules to a third party contractor
who then contracts with our customers. Questions that we want feedback on are below. Please feel free to use your
own words when discussing with customers. Please do not lead customers to believe we are for sure changing or
discontinuing the program, but merely investigating the potential for a different way to offer the program. We would
like to get you feedback by the end of next week, please feel free to provide us with your own opinion as well.
How does your compdny's participation in the FlexPeok program depend on visibility tnto your facility's neor real time
usoge dotd, which your company currently has access to vio our third porty controctor?
How does your compony's porticipotion in the FlexPeak progrom depend on the cooching you receive during events?
Whot if you just got the incentive or moybe even o higher incentiveT Could or would your compony figure out how to
porticipote without cooching or without the software or hordwore to give visibility to usoge doto belng providedT
Attached is a list of 9s customers that currently participate in the Flex Peak Management program through Enernoc.
Thanks,
Oucntin \"sbitt
ldaho Power Company
Energy Efficiency Leader
Phone: [phone] I
Cell: 208484-9532
Fax: [phone]
onesb itt@idahooower. com
Nesbltt, Quentln
From:
Sent:
To:
SubJect:
thanks
Nesbitt, Quentin
Friday, October 10,201410:50 AM
Muse, Steven
RE: Flex Peak Feedback
From: Muse, Steven
Sent: Friday, October 10, 2014 10:50 AM
To: Nesbitt, Quentln; Dodson, layne; Mason, Jim; Perryman, Jake
SubJect RE: Flex Peak Feedback
lwillfollow up.
Thank you,
Steven
From: Nesbitt, Quentln
S€nt: Frlday, Ocbber 70, Z0t4 10:48 AM
To: Dodson, Layne; Mason, Jim; Muse, Steven; Perryman, Jake
Sublecft FW: Flex Peak Feedback
I have gotten good feedback from:
Mike Pohanka
Jim Hovda
Scott Sparks
Leo Sanchez
You might remind others that the better information we have, hopefully can help us make a better decision.
Quentin
x2519
From! Nesbitt, Quentin
Sent: Wednesday, October 01, 2014 10:28 AM
To: Dodson, Layne; Muse, Steven; Mason, Jim
SubiecE Flex Peak Feedback
This email is a result of our conference call on the FlexPeak program from Monday. Thank you for agreeing to solicit
feedback from your customers on a different way to offer the program. lf the company decided to take thls program in
house a tariff would define the rules and incentives, versus today where we provide the rules to a third party contractor
who then contracts with our customers. Questions that we want feedback on are below, Please feel free to use your
own words when discussing with customers. Please do not lead customers to believe we are for sure changing or
discontinuing the program, but merely lnvestigating the potential for a different way to offer the program. We would
like to get you feedback by the end of next week, please feel free to provide us with your own opinion as well.
How does your company's participotion in the FlexPeok program depend on visibility into your focility's near real time
usoge data, which your compony currently has occess to vio our third party controctor?
How does your compony's porticipotion in the FlexPeok progrom depend on the coaching you recelve during events?
Nesbltt, Quentin
From:
Sent:
lo:
Subject:
Mason, Jim
Friday, October 10,201410:56 AM
Nesbltt, Quentin
RE: Flex Peak Feedback
I think Chris Bell talked to a customer yesterday. l'll get him to chime in.
Jim
From: Nesbitt, Quentin
Sent: Friliay, October 10, 2014 10:48 AM
To: Dodson, Layne; Mason, Jim; Muse, Steven; Perryman, Jake
Sublcct: F\It/: Flex Peak Feedback
I have gotten good feedbackfrom:
Mike Pohanka
Jim Hovda
Scott Sparks
Leo Sanchez
You might remind others that the better information we have, hopefully can help us make a better decision.
Quentin
x2519
Frcm: Nesbitt, Quentin
Senh Wednesday, October 01, 2014 10128 AM
To: Dodson, Laynel Muse, Steven; Mason, Jim
Subtct Flex Peak Feedback
This email is a result of our conference call on the FlexPeak program from Monday. Thank you for agreeing to solicit
feedback from your customers on a different way to offer the program. lf the company decided to take this program in
house a tariff would define the rules and incentives, versus today where we provide the rules to a third party contractor
who then contracts with our customers. Questions that we want feedback on are below. Please feel free to use your
own words when discussing with customers. Please do not lead customers to believe we are for sure changing or
discontinuing the program, but merely investigating the potential for a different way to offer the program. We would
like to get you feedback by the end of next week, please feel free to provide us with your own opinion as well.
How does your company's porticipotion in the FlexPeok program depend on visibility into your focillty's neor real time
usage dota, which your compdny currently hos access to vio our third porty controctor?
How does your company's porticipation ln the FlexPeak progrom depend on the cooching you receive during events?
Whot il you just got the incentive or moybe even o higher incentive? Could or would your compony figure out how to
porticipote without coaching or without the sofrwore or hardwqre to give visibility to usage dota belng provided?
Attached is a list of 9s customers that currently participate in the Flex Peak Management program through Enernoc.
Thanks,
Nesbltt, Quentln
From:
Sent:
To:
Sublcci:
Sanchea Leo
Frtlay, Octobq 10, 201 4'l :22 PM
Nesbltt, Quentin
RE: Flex Peak Program
Ok- I wlllcontact him on Monday.
Leo
From: Nesbitt, QuentinSant Frlday, Ocbber 10, 201,+ 10:29 AM
To: Sandrez, Leo
Ge Mason, Jlm
Sublech RE: Fbx Peak Program
I would still contact him, we have not made a decislon yet, so addltlonal input will be useful.
Thanks
Quentln
From: Sandrcz, Leo
Sent! Wednesday, Ocbber 08, 201.1 3:20 P[t4
To: Nesbltf, QuenUn
Gc Mason, Jim
SubJoct Flex Peak Program
HlQuentln,
Casrb*er*Z't
II wac nnr iverr:nre rarrtnrs
nextw-ek,ld nre knbw lf you
want me to contact hlm next week.
Thanks
Leo Sanchez,
Customer Rep.
srt ey.Ilr(owner/operator) is out of the country until
Nesbitt, Quentln
From:
Sent:
To:
Gc:
SubJect:
Pfeiffer, Buzz
Friday, October 14,2014 4:18 PM
Nesbitt, Quentin; McWinn, Billie
Ashworth, Jim
RE: Flex Peak Feedback
Hi Quentin and Billie,
Here are the responses from my customers.
,-:::#r::;g83fhl{ts/tnev kind of know what thev can take down/mavbe
s data.f says he relies on ldaho Power's meter,
No coaching
not rely on coaching/they know what they have to take down.
clt (w>6rr*.*tz /tor
No coaching
' l|ry* real tlme data or will not participate
n",
2. No coaching
3. Yes, they could get by without the data/they know what they can take down.
Caoh*. JIY- dil no* Pan /' 2' 7 ak
2AYP"! :fr ,jlv'iJ;t t c,s, o,e-
-
Left two voice messages and sent email. No response/chris must be out on vacation.
Thanks,
Buzz
Frcm: Nesbitt, Quentin
SenE Wednesday, October 01, 2014 t0:'22 AM
To: Major Customer Reps
Cc: McWlnn, Elillle; Ashworth, Jim
Subject Flex Peak Feedback
This email is a result of our conference call on the FlexPeak program from Monday. Thank you for agreeing to solicit
feedback from your customers on a different way to offer the program. lf the company decided to take this program ln
house a tariff would define the rules and incentives, versus today where we provide the rules to a third party contractor
who then contracts with our customers. Questions that we want feedback on are below. Please feel free to use your
own words when discussing with customers. Please do not lead customers to believe we are for sure changing or
ses Cascade's monitor
No coaching
Nesbltt, Quentln
From:
Sent:
to:
SubJect:
Thanks 8uzz, this is good information
Frcm: Phlffer,Buzz
Sent: Friday, October 10, 201,+ 4:18 PM
To: Nesbitt, Quentln; McWlnn, Blllle
Ce Ashworth, Jim
SubJect RE: Flex Peak Feedback
HiQuentin and Billie,
Here are the resoonses from mv customers.erh;4/0
-
2. No coaching
Nesbitt, Quentin
Frlday, October 10,2O'14 4:25PM
ffeiffer, Buzz
RE: Flex Peak Feedback
,.crijt#)I! #ffihinglthev
kind of know what thev can take down/mavbe
he relies on ldaho Power's meter,
2. No coaching
3, Does not rely on coaching/they know what they have to take down,Ciubaz#21
ffiportantriff.'ezt
time data or will not participate
*72
1. Uses EnerNOC's data-lt is very important to them
2. No coaching
3. Yes, they could get by without the data/they know what they can take down,
C,+srba.# X- d,A no/70./ /ci 7a/<a #x:'t y:" l,'l*)#' o,+, c i7 o /e
-Left
two voice m6ssages and sent email. No response/Chris must be out on vacation.
Thanks,
Buzz
From: Nesbitt, Quentin
SenE Wednesday, October 0L,20t1 10:22 AM
To: MaJor Customer Reps
Gc: McWinn, Blllie; Ashworth, Jim
Sublect: Flex Peak Feedback
ilesbltt, Quentln
From: Bell, ChrlsSent Monday, October 13,2014 9:12 AMIih*, I'H'J:"ryrdusft*cr+lZ
Quentin, C artocrltZl
rn"IbasicallyjusthastheonandoffoptionontheGolfcartchargingstatlon. Theydon'tlookatrealtime
usage data and they don't need coaching. They would be fine with the higher incentive with no real time data, software
or coaching.
lstill have 3 more to solich informatlon from, do you still need that informatlon?
Ghris Bell
Customer Representative
Idaho Power Company
736-349s
s*ty4lh
Thanks,
Chris
Nesbltt, Quentin
From:
Sent:
To:
Subfcct:
Sanchez, Leo
Monday, October 13, 2014 1 0:34 AM
Nesbltt, Quentin
RE: Flex Peak Program
euentin, C2uflt)N.*/lvisited*lthnregardstoFlexPeakProgram.HesaidtheyusedtheReaJTime
Usage Data very little. Coaching they re-eived during the events also very little. And he said that if we were able to get
him the same incentive or better he would still participatell
Leo
From: Nesbltt, Quentln
Sent: Friday, October 10, 2014 10:29 AM
To: Sanchez, [eo
Cc: Mason, Jim
Sublecil RE: Flex Peak Program
I would still contact him, we have not made a decision yet, so additional input will be useful.
Thanks
Quentin
From: Sanchez, Leo
Senh Wednesday, October 08, 2014 3:20 PM
To: Nesbift, Quentin
Cc: Mason, Jim
Subtctfi Flex Peak Program
Hi Quentin,Cr*efu*t&f
;ffi IH;',I
availa ble ror this su rve
want me to contact him next week.
Thanks
leo Sanchez.
Customer Rep.
ylI (owner/operator) is out of the country until
Nesbltt, Quentin
Froml
Sent:
To:
Subiect:
Pinkston, Melanie
Monday, October 13,20141'l:32 AM
Dodson, Layne; Nesbitt, Quentin
RE: Flex Peak Feedback
Hi Quentin,
,:,;:;:&{ -!,:f.-*,,,," o h i s a n swe rs be, ow
Thanks,
Melanie
Frcm: Dodson, tayne
Sent: Friday, October 10, 2014 11:49 AM
To: Dyke, TonJa; Glaze, Michelle; Hahn, Russ; Hawkins, Amy; Mendiola, Randy; Pinkston, Melanie; VanHooser, Zeke
Subject: FW: Flex Peak Feedback
Sorry, I should have sent this out earlier, but Quentin is requesting that we get feedback from the Flex Peak
participants. The MCRs attended the conference call referenced below, and either have completed their contacts or are
in the midst. Would you please follow up with the Flex Peak customers in your areas, and get their feedback on the
questions below, Let me know if you have any questions.
Steve rs conract'nEIcolporare orfrce for rnerr ieeooack. /Thanks. C*etba<F/--did aof 7or'fi'c ipoz-4.-
Layne
From: Nesbitt, Quentin
SenB Wednesday, October 01, 2014 10:28 AM
To: Dodson, Laynel Muse, Stwen; Mason, Jim
Subject: Flex Peak Feedback
This email is a result of our conference call on the FlexPeak program from Monday. Thank you for agreeing to solicit
feedback from your customers on a different way to offer the program. lf the company decided to take this program in
house a tariff would define the rules and incentives, versus today where we provide the rules to a thlrd party contractor
who then contracts with our customers. Questions that we want feedback on are below. Please feel ftee to use your
own words when discussing with customers. Please do not lead customers to believe we are for sure changing or
discontinuing the program, but merely investigating the potential for a different way to offer the program, We would
like to get you feedback by the end of next week, please feel free to provide us with your own opinion as well,
How does your compony's porticipotion in the FlexPeak program depend on visibility into your facility's neor reol time
usage dato, whlch your company currently hos occess to via our third pofi controctor?
We do utilize the softwore to see where we dre ot, however we could manoge without it. We hove o good grasp on whot
we need to do to meet our contract liabilities.
How does your compony's participotion in the FlexPeok progrom depend on the codching you receive during events?
We know whot we need to do, We do whot we con when we can. We know whot needs to be done to reduce our
consumption, we just con't always do it.
Whot ff you Just got the lncentfue or maybe even a higher incentiveT Could or wwld your compony flgure out how to
porticlpate without coaching or without the sofrwwe or hordwore to glve visiblllty to usoge doto being provl&d?
We would continue to porticipote and leel like we would be able to have the some results wlthout the softwore qnd the
coach,
Attached is a llst of 9s customers that currently partlclpate ln the Flex Peak Management program through Enernoc.
Thanks,
Oucntin f\csbitt
ldaho Power Company
Eneryy Efficlenry Leader
Phone: [phone]
Cell: 20&rE4-9532
Fax [phone]
o [e-mail]
Nesbitt, Quentin
From:
Sent:
To:
Subject:
Thanks Melanie
Nesbitt, Quentin
Monday, October 13,201411:40 AM
McWinn, Billie
FW: Flex Peak Feedback
From: Plnkston, Melanie
Sent: Monday, October 13,2014 11:32 AM
To: Dodson, l-ayne; Nesbitt, QuenHn
SubJecB RE: Flex Peak tuedback
HlQuentln,
rspoke w?"thM'{"y. rhave risted hisanswers berow.
Thanks,
Melanie
From: Dodson, Layne
SenE Frklay, October L0,20L4 11:49 AM
To: Dyke, Tonja; Glaze, Michelle; Hahn, Russl Hawkins, Anry; Mendiola, Randy; Pinkston, Melanie; VanHooser, Zeke
Subject FW: Flex Peak Feedback
Sorry, I should have sent this out earlier, but Quentin is requesting that we get feedback from the Flex Peak
participants. The MCRs attended the conference call referenced below, and either have completed their contacts or are
in the midst, Would you please follow up with the Flex Peak customers in your areas, and Eet their feedback on the
questions below. Let me know if you have any questions.
5teveiscontactingfcorporateofficefortheirfeedback.Thanks. dT,"-*?d)d na*por/|cipok
Layne
Frcm: Nesbltt, Quentin
Sent: Wednesday, October 01, 2014 10:28 AM
To: Dodson, Laynel Muse, Steven; Mason, Jim
Subject: Flex Peak Feedback
This emai! is a result of our conference call on the FlexPeak program from Monday. Thank you for agreeing to solicit
feedback from your customers on a different way to offer the program. lf the company decided to take this program in
house a taritf would deflne the rules and incentives, versus today where we provide the rules to a third party contractor
who then contracts with our customers. Questions that we want feedback on are below. Please feel free to use your
own words when discussing with customers. Please do not lead customers to believe we are for sure changing or
dixontlnuing the program, but merely investigating the potential for a different way to offer the program. We would
like to get you feedback by the end of next week, please feel free to provide us with your own opinion as well,
How does your company's psrticipation in the FlexPeok progrom depend on visibility into your focility's neor reol time
usoge doto, which your compony currently hos occess to vlo our third party controctor?
Necbltt, Quentln
Frcm:
Sent:
To:
Subfect:
Nesbitt Quentin
Monday, October 13,2014 11:37 AM
Bell. Chrls
-
Cusrb.aar# 23
Thanks and yes I would still use additional information because my next meetint on this is Thursday and depending on
that meeting the information even after that could have value,
Quentin
From: Bell, Chris
SenE Monday, October 13,Z0l4 9:12 AM
To: Nesbitt, Quentln
suo;ccr: -**ffi*rdag
?::Y!ffihastheonandoffoptionontheGolfcartchargingstation.Theydon,tlookatrealtime
usage d-ta anilthey don't need coaching. They would be fine with the hlgher lncentlve with no realtime data, software
or coachlng.
I still have 3 more to solicit information from, do you still need that information?
Thanks,
Chris
Ghris Bell
C ustomcr l{eprescntative
ldaho Powcr Courpany
136-3495
5atety4lft
Nesbitt, Quentln
From:
Sent:
IO:
Sublect:
Thanks Leo
Quentin,
I visited with
Nesbitt, Quentin
Monday, October 13,2014 11:39 AM
Sanchez, Leo
RE: Flex Peak Program
Frcm: Sanchez, Leo
Sent: Monday, October 13,2Ol4 10:34AM
To: Nesbitt, Quentln
SubJed: RE: Flex Peak Program
From: Sanchez, Leo
SenE Wednesday, October 08, 2014 3:20 PM
To: Nesbift, Quentin
Cc: Mason, Jlm
Sublect Flex Peak Program
HiQuentln,-1irlszb4bY
ffiff;* t""'ole ror this survev.
want me to contact him next week.
Thanks
Leo Sanchez.
Customer Rep.
f!(owner/operator)isout of the country until
hLl
regards to Flex Peak Program. He said they used the RealTime
Usage Data very little.durlng the events also very little. And he said that if we were able to get
him the same incentive or better he would still participate I I
Leo
From: Nesbitt, QuentinSent: Frlday, October L0,20L410:29 AM
To: Sanchez, Leo
Gc: Mason, Jim
SubJech RE: Fhx Peak Program
I would still contact him, we have not made a decision yet, so additional input will be useful.
Thanks
Quentin
Nesbitt, Quontln
From: Hovda, JimSent Tuesday, October 14,2014'12:44PMTo: Nesbitt, QuentlnCc: Ashnorth, JlmSuoccr: Et"r^*Ifi/fii*r"#/
Justaelrrlflcatlonoraddontothedlsc,,,,on*,%f;luseEnernocsoftwaretomonitorcompliancewith
their Enernoc contract. As thelr base llne ls an average ofthe hlghest uriage over 10 business days. They need to land
withln 92% of committed amounts.
They have a PIC based software they use to monltor for P.F. - Demand- kwh they feel they llkely can add some sort of
module for demand shedding.
ALSO, what can they expect with Enernoc this summer do we have a contract with Enernoc they want to know what to
expect now that we have asked questlons. ls lt a year to year agreement or long term?
Thanks,
Jim
Jim Hovda
MNOR CUSTOMER REPRESENTATIVE
ldaho Power Company
2420 Chacartegui Lane I Nampa,lD I 83687
Work 208-465-8654
Cell 208-880-4370
Ema il [e-mail]
Nesbitt Quentin
From:
Sent:
To:
Subjec{:
Nesbitt, Quentin
Tuesday, October 14,2014 4:36 PMitE;!X*1po,
From: Hovda, Jim
sen$ Tuesday, october 14,2014 L2:44PN
To: Nesbltt, QuentinCe Ashworth.lim
sublecr: =n"rn* f,*r, JA/
Thanks- We are trying to decide whether to continue with Enernoc or not. lf we don't, we will come out with a our
own program. So I think it is safe to say we would have something for them in 2015 either way. Either directly through
us or through Enernoc, lncentives could change some either way but not likely to be dramatically different. lf we go
with Enernoc it wlll llkely be at least a 3 year contract.
( u.rr6.pt #/
Just a clarlflcation or add on to the discussion perJThey do use Enernoc software to monitor compliance with
their Enernoc contract. As their base line is an average ofthe highest usage over 10 business days. They need to land
within 92% of committed amounts.
They have a PLC based software they use to monitor for P.F. - Demand- kwh they feel they likely can add some sort of
module for demand shedding.
ALSO, what can they expect with Enernoc this summer do we have a contract with Enernoc they want to know what to
expect now that we have asked questions. ls it a year to year agreement or long term?
Thanks,
Jim
Jim Hovda
MAJOR CUSTOMER Rt PRLSENTATIVE
ldaho Power Company
2420 Chacartegui Lane I Nampa,lD I 83687
Work 208-465-8654
Cell 208-880-4370
Email [e-mail]
fesbltt, Quentln
Frcm: Dyke, TonjaSont Thursday, October 16,20141'l :09 AMTo: Nesbitt, QuentinGc: Dodson, LayneSubJecfi Flexpeakfeedback
Hello Quentin, d/5&par* W-d,{ a"*
Justcheckinginregordinglhefeedbocklimefrome'lhoveonopptwirnffixt;t6w;.,brt
is thqt timely? He wosn't ovoiloble vio phone ond then she soid we've mode lots ofEh-onges down
here... you should come down.
T
Tonio Dyke I Customer Relotions & Energy Efficiency I ldoho Power Compony
Office [phone] | Cell [phone] | [e-mail]
Nesbitt, Quentin
From:
Scnt:
To:
Sublect:
Nesbitt, Quentin
Thursday, October 16,2014 4:37 PM
Dyke, TonJa
RE: Flexpeak feedback
I have what I think will be final decision meeting on Tuesday at 2 pm, I thlnk we have enough to go on now but if it is
easy and you get feedback, lt still could be valuable.
Frcm: Dyke, Tonlia
Sent: Thursday, October t6, Z0L4 11:09 AM
To: Nesbltt, Quentin
Cc: Dodson, Layne
SnbjtrE Flexpeak feedback
Hello Quentin,
*',n"",iff:',1?'ilT:Hi?3J:i,JSeffi;HtrHIi;J,il^'.,',ffi1X5,',X "#{;lil&fr'''"
here... you should come down.
T
Tonjo Dyke I Custonner Relotions & Energy Efficiency I ldoho Power Compony
Office [phone] | Ceil (2081859-2785 | I rdvke(4dqhpppurcr.qsr
BEFORE THE
IDAHO PUBLIC UTILITIES GOMMISSION
CASE NO. IPC-E-I5-03
RESPONSE TO ICIP'S REQUEST NO.8
@rNrRNoc
demand response solution to
capacity from commercial
deliver up to 65 megawatts of
6 industrial customers
EnerNOC Helps ldaho Power Meet lts Peak
Power Needs and Delau Need for New
Peaking Plants
New
Program Name:
FlexPeak Management
Capacltg:
65 megawatts
Contract Term:
5 gears
Program Period:
Junel-August3l
Program Hours:
2:00 p.m. - 8:00 p.m., non-holidag
weekdaUs
Event Notification:
2 hours
Event Duratlon:
2 - 4 hours
Target Customers:
Commercial and industrial customers
above 200 kW of peak billing demand
THE BIG PICTURE
ldaho Power serves approximatelg
500,000 customers in a service area
that includes southern ldaho and
eastern Oreqon. With a peak demand of
approximately 3,200 megawatts [MWJ,
high seasonal peaks, and consistent
demand growth over the last decade,
ldaho Power faces an ongoing critical
challenge-meeting the ever- increasing
needs of its customers without buildinq
new peaking planis.
After a careful look at its overall customer
demand, ldaho Power found that its top
60 hours of the gear [or approximatelq
O.7o/o of all the hours in the qearl
accounted for more than six percent of its
peak demand. ln 2008, it began explorinq
demand response IDRJ for commercial
and industrial customers as an alternative
resource to traditional peaking capacitq.
ldaho Power saw demand response as an
effective strategg for reducing demand
during peak periods and recognized the
potential benefits of partnering with
a third-party in order to implement a
comprehensive demand response offering
for its more than 64000 commercial and
industrial iCGIJ accounts.
ln late 2008, ldaho Power selected
EnerNoC as its demand response partner,
attracted bg EnerNOC's broad expertise
working with CEI customers to implement
technologu-enabled demand response
solutions. Working closelg together, ldaho
Power and EnerNOC defined and rolled out
a customized demand response solution
designed to deliver up to 65 meqawatts
(MWJ of capacitg over five gears.
Since qoing live in June 2009, ldaho Power
has attracted a wide range of enthusiastic
CEI customers-from food processing
and cold storage facilities, to government
bulldings, to liqht industrial operations. To
date, EnerNOC has reached or exceeded all
capacitg targets, and ldaho Power reports
a high degree of satisfaction with the
EnerN0C solution at all levels. )
@ 2010 EnerNOC, lnc.@rNrnruoc
Case Study I ldaho Power Company
A TRADIT!ONAL COMPANY THAT
EMBRACES INNOVATION
ldaho Power faces the same core challenge
that manu utilities face-meeting its peak
demand and the needs of its customers in
the most cost-effective and efficient manner
possible. "We have a responsibilitg to our
customers to use their dollars wiselg," sags
Billie lo McWinn, ldaho Power's program
specialist responsible for CEI demand
response. "We have to be innovative and
smart about finding cost-effective solutions
that help us address qrowth."
From the start, ldaho Power recognized
the value of demand response as a method
of delaginq the need to build new peaking
power plants. Theg had alreadq implemented
successful residential and irrigation demand
response programs and wanted to bring
demand response to its C5l customers. ln
2008, it issued a request for proposals for
an "aggregator-operated DR program"
and began gathering feedback from other
utilities.
"We defrnitelg did our homework," recalls
McWinn.'We met with utilities, interviewed
top third-partu agqregators, and evaluated
the cost-effectiveness and overall strengths
of the proposals."
ln latc 2008, ldaho Power setected EnerN0C
over manV other provjders, based on a long
- --aallrttllrrrLrtlrlir.rtairtritiarr.l'rrrrt.'a
aJIt:ia
list of keg strengths, including:
. Extensive experience enabling effective
demand response
. An experienced sales team capable of
addressing diverse CEI customers
. Well-established, proven processes for
capacitU a gq regation/dispatch
. Performance ownership and accountabilitg
. A state-of-the-art, redundant Network
0perations Center
. The proven DemandSMART application,
which helps end-users see their energy
reduction performance in real-time and
ensure that energv reduction targets are
consistentl\j met
. A stronq track record of delivering more
than 100o/o of committed capacity
. Positive endorsements from other utilities
EnerN0C collaborated closely with ldaho
Power at everU staqe, from ldentifying
largeted cuslomer groups to launchinq
a cr.r-brarrded sales and marketing effort
The result is ldaho Power's FlexPeak
Manaqement program, which brings the
strengths and capabilities of EnerN0f 's
comprehensive, turnkeg demand response
solutir"rn [o bear on ldaho Power's sperifrc
challenges. 'EnerN0t tailored everV aspect
to our unique goals and organization," saus
McWinn. 'The program we created together
was comprehensive and completelg aligned
with what we needed.'
During initial design, ldaho Power benefitted
from EnerNOC's extensive experience. "We
leveraged EnerN0C's knowledge,' McWinn
sags. "There weren't a lot of situations
that EnerN0C hadn't encountered before,
and they helped the whole process go as
smoothlg as possible, from designing to
implementinq the solution.'
This collaboration helped move the process
ahead quicklg to meet a verg tight timeline.
ldaho Power signed a five-r;ear agreement
with EnerN0C in Februarg 2009, the ldaho
Public Utilities Commission approved the
program in Mag, and the flrst customers
enrolled shortlg after approval The
program went live in June, and ldaho Power
dispatched its first C6l demand response
event in July of the same Uear.
"Together, we were able to get the program
up and running very quicklg," sags McWinn.
"lt's been a smoolh process because
EnerN0t is verg closely aligned with us. We
work with our C6l customers in a consistent,
considerate way-and so does EnerN0C.
0ur collaborative approach is working-our
customers are excited about the program,
and we're getting a great response."
THE RESULTS
EnerN0t and ldaho Power have excelled
at turning customer enthusiasm into
enrollment. ln its first few nronths, EnerN0C
implemented Flex Peak Manaqement
at more than 3l cusiomer sites and has
continued to grow the program. ldaho
Power's customer representaLives worked
closelg with EnerN0C throughout the
customer recruitment process. Co-branded
marketing materials helped conveg the
benefts of the program in a compelling
O 2010 EnerNOC, Inc
waV. And EnerN0C, leveraging existing
ldaho Power relationships, moved quickly
to engage with a wide range of prospective
CEI accounts [those with more than 200
kilowatts connected loadl throughout ldaho
Power's service area.
This successful marketing effort generated
strong customer interest, enabling EnerNOC
to exceed its initial capacitu targets. ln the
summer of 2009, there were eight demand
response events called, and portfolio
performance averaged greater than 100% of
its commitment for each of those eyents-
providing capacitg to help ldaho Power
reduce its highest peaks of the year.
ldaho Power attributes these impressive
results to collaborative efforts with ldaho
Power Customer Representatives and keg
work bg EnerN0C:
. Detailed DR audits helped identify
successful curtail ment strategies
. Thorough testing ensured readiness at
everg site
. Coachinq during events maximized
performance
Among the companies enrolled with EnerN0C
for the ldaho Power FlexPeak Management
program is Pendleton Flour Mills, a major
producer of flour and specialtq bakinq mixes
with a large milling operation in Blackfoot,
ldaho. This ldaho Power CEI customer
receives annual paUments of approximatelg
540,000 for participating and delivering
impressive reductions of approximatelg 1.9
MW via temporarg shutdowns of elements of
its production operation.'During DR events,
we can temporarilg shut off some elements,
including milling units and pneumatic lifts,
without affecting our overall operation,'
explains Tim Carroll, director of milling.
EnerN0C keeps the whole process, from
enrollment to actual events, as simple as
possible, according to Carroll. "EnerNOC
made implementing demand response
extremelg simple for us,' he sags. 'When we
get notification ofan upcorning event, we
know exactlg what to do. And EnerN0C is
alwags available if we need them."
THE BENEFITS
The primarg benefit that EnerN0f brinqs to
Utility
ldaho Power is a viable, flexible alternative
to building new peaking power plants to
serve its customers. 'Our primarg purpose
in offering EnerNOC demand response to
our customers is to delay the need for new
peaking power plants in a cost-effective
manner,' saqs McWinn. 'We want to address
rising demand in creative wags that delay
the need for new construction. Together with
EnerNOC, we're meeting this qoal.'
EnerN0C brings the following benefits to
ldaho Power and its customers:
QUALTTY SERVTCE
"0ur C&l customers are smart and quickly see
thc many benefits that demand response can
bring them-from pagments from EnerNOC
to year-round energU management and
tracking,'says McWinn. "EnerN0C puts us
in a qood position bg offering a solution that
benefits everqone. bg helping us reduce our
ldaho Power is just one of the mang
uUlltlei across the globe working
wlth EnerNOC to lmplement successtul
demand respoose solutlons that help
uUllties address peak pourer needs bg
provlding a rellable, cost-efFectlve, and
environmentallg responsible regturce.
To find out more, visit us at
www.enemoc,com/utilities.
EnerNOC works closelg with its utility paftners to deiiver reliable, cost-effective capacitg
through 0emandSMART, its comprehensive demand response IDRJ application. DR
reduces electric demand at critical times, which can help keep rates low bg avoiding
the need for new infrastructure investments - benefiting utilities, their customers,
and the environment. EnerNOC's proven applications enabte it to manage and reduce
electricity consumption remotelg across a diverse network of commercial and industrial
sites, making DR capacitg available to utilities quicklq on demand. DemandSMART easilg
integrates with utilitg demand-side portfolios and commercial and industrialfacility
operations, maximizing customer satisfaction at hundreds of utilitles and thousands of
commercial and industrial orqanizations across the globe,
@rNenruoc
Case Studg I ldaho Power Compang
sgstem peak while helping our customers
manage their peak demand.'
QU|CK RESULTS
Working closely together, ldaho Power and
EnerN0C established a comprehensive
demand response solution and implemented
it verg quicklg. This streamlined approach
meant that ldaho Power could begin
benefitting from the available capacitg as
soon as possible.
RELIABLE CAPACITY ON DEMANO
lYhen selecting a DR partnet ldaho Power
was impressed with EnerNOC's event
management and performance coaching,
which ensure reliable performance.
EnerNOC's skilled operators provide extensive
support throughout events, coaching
customers for better performance and
hetping enrolled sites achieve or exceed
targeted demand reductions.
OPTIMIZED PERFORMANCE
0uring implementation, EnerN0C installs
free monitoring equipment and provides
enrolled ldaho Power C6l customers with
DemandSMART, a web-based energg
management application. These powerful but
easg-to-use capabilities enable CEI customers
to monitor performance during DR events and
helps them optimize their performance and
improve overall operational effltciencg.
Tracking energu use more vigilantlg is an
attractive element of DemandSMART-one
that provides a compelling benefit to
enrolled accounts at no cost'Monitoring
with DemandSMART lets us know how we're
doing in terms of energg consumption,' sags
Tim tarroll of Pendleton Milts. "We need
to do whatever we can to be as efficient as
possible, and DemandSMART is a big help."
A SOLIO PARTNERSHIP
Much ofthe success and quick results hinged
on collaboration and a partnership built on
trust.'We were impressed with EnerNOC's
professionalism throuqhout the whole
process, from negotiating our contract to
working with our customer representatives
and customers," says McWinn.'EnerN0C is
professional, capable, thorough, consistent,
pleasant, and flexible "
THE FUTURE
ldentifging, evaluatinq, and enrolling
appropriate C&l customers is an ongoing effort
for EnerNOC throughout its five-gear contract
with ldaho Power. This contract is slated to
make more capacitg available every Uear, with
a 50 MVY target in the fourth and fifth gears,
and a maximum capacity of 65 MW.
Moving ahead, McWinn emphasizes one final
capabititg that EnerN0C provides-flexibilitg
'As a program manaqer, l'm very happg that
the door is never closed on our relationship
or our contract with EnerNOC,'she sags. "We
know that we mau need to make changes as
we move ahead. And with EnerNOC, we know
theg have the flexibititrg to adjust the sotution
to meet our needs over the qears.'
I 6ENERNoc
Encrl{OG, lnc. Hcadqu.ftlr5
101 Federal Street
Suite 1100
Boston, MA 02110
Office: 517 2Ztr.9900
Fax:[phone]
- ," t i! | r..i!.: t,r' -', I,rlr.- dn Jf,rr- , d!+ ..r,,- i..r.{, .4nF:qi+rr, pi r! '
It,'r'tll, .i {ililri arryrlca .lar,r,tdlrrrrq.norrq ,, € j'! r:r', i.iJ!6riiln r*r4{ xrln
!..! ,t,i
Eneril0C Ul( Limited He.dqu.rtrrs
6olden Cross House
8 Duncannon Street
London, WC2N 4JF
Offrce:0800.520 0301
Fax: [0J800.520.0192
ditt i r.,{(I l rd , ralh,.Jrr,1.i {,aqro,F ,r,/r}ir) rrlpr}.lr1l :r:
,,6gplgalnbrrribtllrgtiVaItuqw q,l irit)'ts',-'l,'ti
ill) rr :r,,t)a'.jril ricc n tlr , l -rir' ).ro,
For a full list of offices, please visit:
wwur.enernoc.com /about/contactphp
EnerilOC Ltd. Headquarter:
U-1U5 North Seruice
Road West
Oakville, Ontario L6M lE3
Office: 416.461.4678
Fax: [phone]
@ 2010 EnerNOC, lnc.OeNenruoc
BEFORE THE
IDAHO PUBLIC UTILITIES COMMISSION
GASE NO. IPC-E-I5-03
RESPONSE TO ICIP'S REQUEST NO.9
Page I ofl
From:
Sent:
To:
Subiect:
Attachments:
EEAG Members,
Nesbitt, Quentin
Wednesday, February 04,2O!5 5:22 PM
EEAG
Flex Peak Program
2015 Flex Peak Program Customer Summary.docx
Thanks again for your input on our confidential conference call on January gth. We took your recommendations
and met with our senior leadership and decided to administer the Flex Peak program internally and no longer
contract with EnerNoc to provide the program. Attached is an overview of our proposed program design that
gives you more detail than what we provided on our conference call. Our plan is to file the case including the
tariff and testimony for the approval of the proposed program wlth the ldaho commission today and the Oregon
commission in the near future. You will be able to find the full filing on the PUC website.
C)ucntin \e"b;tt
ldaho Power Company
Energy Efficiency Leader, PE
Phone: [phone] I
Cell: 208484-9532
Fax: [phone]
q nesbitt@idahopower. com
mhtml:file://W:\wdocs\lglfl s\REG\IDAHO\IPC-E- I 5-03\00 I 6060 1 .mht 3t2t20ts
S!ffi*.
An IDACoRP Company
This documenf rs to be used as a high leveloverview and outlined proposal regarding
implementation of Flex Peak Program for ldaho Powels Large Commercial and
lndustrialCusfomers. Ih,'s Program will be provided on a voluntary basis for qualifying
customers. There are some definitions and details that may not be included in this high
level scope as rt is merely focusing on the main concepts of the program.
o Purpose- The Flex Peak Program is a program that motivates Participants to
reduce their electric load during ldaho Power Company initiated demand
response events. A participating Customer will be eligible to receive a financial
incentive in exchange for being available to reduce their load during the calendar
months of June, July, and August.
o Availability- Commercial and lndustrial Customers receiving service under
Schedules 9, 19 or a Special Contract Schedule who are able to commit at least
20 kW reduction during Program Events per Facility Site or an aggregate
reduction of 35 kW if participating with multiple sites.
o Enrollment Options- Customers have the option to enroll each facility site
independently with a single Nominated kW per site or they can enroll multiple
facilig sites together under the'Aggregated Option'with a single Nominated kW
for all the combined sites.
o Program Season Detaits- Runs from June 1sth -August 1Sth
o Program events will be called between hours ol 2-8 PM Monday through
Friday excluding holidays. Program Events may last 24 hours per day
and will not exceed 15 hours per calendar week and 60 hours per
Program Season.
o Participants will be notified two hours prior to a Program Event via phone
& email of their preference.
o A minimum of three Program Events per season will be called.
o Both Fixed & Variable payments to Participants will be in the form of a
check no later than 30 days from end of Program Season (August 15th)
o lf a prior notice of a pending Program Event has been sent, the Company
may choose to revoke the Program Event initiation and will provide no less
than 30 minutes prior to the event.
PO. Box 70 (83707)
1221 W. ldaho 5t.
8oise, lD 83702
Page 2 of3
Program Availability Time- Between 2:00 P.M. and 8:00 P.M. Mountain
Daylight Time (MDT) each Business Day.
lncentive Structure- lncludes both Fixed & Variable payments
o Fixed Capacity Payment Rate-$3.25 per kW on weekly basis for every
Program Event called ($26 per kW for Program Season). lf an event is not
called the Participant will get paid based on their Nominated kW for that
week,
o Variable Energy Payment Rate-$.16 per kWh implemented after first three
Program Events have been called for the season. The kWh savings
amount calculated by multiplying the Actual kW Reduction by each of the
Hours of Event for the Facility Site during each Program Event beyond the
first three Program Events.
Fixed Capacity Payment Rate*Variable Enersy Payment Rate*
(*to be prorated for partial weeks)(*does not apply to first three Proeram Events)
$3.25 per Weekly Effective kW Reduction $0.16 per kWh
Nominated kW Incentive Adjustment- An adjustment made when the
Participating facility does not meet their Nominated kW for any hour timeframe
during the Program Event. The adjustment will be made only for the individual
hour that the Nominated kW was not met.
o Nominated kW lncentive Adjustment of $2 per kW will be assessed for
every hour the Nominated kW is not met for the duration of the Program
Event during the first three events.
o After the first three Program Events the Nominated kW lncentive
Adjustment will be $.25 per kW for every hour during the interruption
where the Nominated kW is not met.. ln both cases above the adjustments will not exceed the total
lncentive amount for the Program Season.
Nominated kW- The amount of load expressed in kW that a Participating Facility
commits to reduce during a Program Event. This is calculated by subtracting the
Program kW (Actual kW) from the Adjusted Baseline kW. Customers must notity
the Company of their Nominated kW prior to June 1't of each year when
submitting the Program Application. Once the Program Season begins the
Page 3 of3
Participant must contact ldaho Power via email for phone by Thursday at 10:00
AM of the proceeding week to notify of any changes in Nominated kW. The
Nominated kW may be raised or lowered each week any time before the third
mandatory event is called. After the third event is called, nominations may still
be raised or lowered, but may not exceed the highest Nominated kW prior to the
third event being called. When a Program Event is called and the Participant
exceeds their Nominated kW the Capacity Payment will be capped at2lo/o above
original Nominated kW.
Original Baseline kW- The arithmetic mean (average) kW of the Highest Energy
Usage Days during the Event Availability Time, calculated for each Facility Site.
The Baseline is subject to the "Day of' Load Adjustment described below.
"Day of' Load Adjustment- The difference between the average Original
Baseline kW and the average Actual kW during the two hours prior to the
Participant receiving notification of an event. This adjustment is used to account
for a customer using more or less electricity than their Original Baseline kW
predicts on the day of the Program Event. "Day of' Load Adjustment will be
applied to the Original Baseline kW for each Participating Facility for each
interval during the Program Event Time when a Program Event is called. This
adjustment will be capped at20o/o below or above the Original Baseline kW.
o lf a participating facility is using energy at a rate of 30% higher during the
two hours prior to event notification, we will only adjust their baseline 20o/o
higher and they are expected to reduce their demand from this 20% higher
value, rather than from the 30% level that they are actually at. By the
same token, if they are using energy at 30% less than their baseline, we
will only adjust the baseline down 20%.
Adjusted Baseline kW- The Original Baseline kW plus the "Day of' Load
Adjustment amount. The Adjusted Baseline kW value is used to determine
reductions or increases for the hours of Program event.