20110819IPC to Staff 34-45, 47-51, 56-68, 70, 71.pdf

ØSIDA~POR~
An IDACORP Company
LISA D. NORDSTROM
Lead Counsel
Inordstromcæidahopower.com
August 19, 2011
VIA HAND DELIVERY
Jean D. Jewell, Secretary
Idaho Public Utilties Commission
472 West Washington Street
Boise, Idaho 83720
Re: Case No. IPC-E-11-08
General Rate Case
Dear Ms. Jewell:
Enclosed for filng are an original and one (1) copy of Idaho Power Company's
Second Response to the Fourth Production Request of the Commission Staff to Idaho
Power Company in the above matter.
Very truly yours,
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Lisa D. Nords;reb
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Enclosures
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P.O. Box 70 (83707)
1221 W.ldaho St.
Boise, 10 83702
LISA D. NORDSTROM (ISB No. 5733)
DONOVAN E. WALKER (ISB No. 5921)
JASON B. WILLIAMS
Idaho Power Company
1221 West Idaho Street (83702)
P.O. Box 70
Boise, Idaho 83707
Telephone: [phone]
Facsimile: [phone]
InordstromCãidahopower.com
dwalkerCãidahopower.com
jwilliamsCãidahopower.com
RECEIVED
2un AUG 19 PH 4: 39
Attorneys for Idaho Power Company
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF THE APPLICATION )
OF IDAHO POWER COMPANY FOR )
AUTHORITY TO INCREASE ITS RATES )
AND CHARGES FOR ELECTRIC )SERVICE IN IDAHO. )
)
)
)
)
CASE NO. IPC-E-11-08
IDAHO POWER COMPANY'S
SECOND RESPONSE TO THE
FOURTH PRODUCTION REQUEST
OF THE COMMISSION STAFF TO
IDAHO POWER COMPANY
COMES NOW, Idaho Power Company ("Idaho Powet' or "Company"), and in
response to the Fourth Production Request of the Commission Staff to Idaho Power
Company dated July 27,2011, herewith submits the following information:
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 1
REQUEST NO. 34: For each of the past three calendar years (2008-2010),
please provide by rate schedule for Schedules 1, 4, 5 and 7 the monthly and annual
total number of accounts.
RESPONSE TO REQUEST NO. 34: As a standard practice, Idaho Power tracks
the number of service agreements rather than the number of accounts. The count of
accounts listed below is based on the number of bils prepared during each calendar
month (one bil is prepared for each account). Due to the timing of the cycle billng
process, it is possible that an account could have two bilings in a single calendar
month. If an account included multiple service agreements (Le., both a Schedule 1 and
a Schedule 7 service agreement), the account was added to the total for each
respective rate schedule.
Number of Accounts
Schedule 1 Schedule 4 Schedule 5 Schedule 7
2008
January 378458 59 85 25788
February 378447 57 85 25646
March 358931 53 80 23330
April 379108 57 83 25370
Mav 377905 57 83 25280
June 379621 59 83 25389
July 380200 57 84 25390
August 378912 58 82 25374
September 380393 55 82 25368
October 380520 55 81 25297
November 321825 13 23 21123
December 380058 54 81 25299
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 2
Number of Accounts
Schedule 1 Schedule 4 Schedule 5 Schedule 7
2009
January 379510 54 81 25228
February 362517 50 77 23467
March 379732 54 80 24916
April 379648 54 79 24760
May 362492 50 76 23040
June 380085 53 80 24456
July 380330 52 78 24356
August 380507 50 78 24280
September 380427 49 78 24183
October 380466 49 78 24106
November 344942 34 55 21215
December 380793 47 78 23976
Number of Accounts
Schedule 1 Schedule 4 Schedule 5 Schedule 7
2010
January 380318 47 78 23840
February 363740 43 76 22182
March 381639 46 79 23650
April 381433 46 78 23588
May 362569 35 56 22333
June 382271 45 76 23581
July 381239 44 76 23554
August 382759 43 76 23561
September 381903 43 75 23503
October 359639 23 43 22338
November 363205 33 55 22237
December 381528 43 74 23408
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 3
REQUEST NO. 35: For those accounts identified in your response to Request
No. 34 (previous question), please provide the monthly annual total number of accounts
that received Low Income Home Energy Assistance Program (L1HEAP) assistance.
RESPONSE TO REQUEST NO. 35: An account was flagged as having received
L1HEAP assistance if a L1HEAP payment was received on the account during any of the
twelve months during the calendar year.
Number of Accounts Receiving L1HEAP Assistance
Schedule 1 Schedule 4 Schedule 5 Schedule 7
2008
January 1,990 0 0 0
February 1,561 0 1 0
March 1,647 0 1 0
April 1,055 0 0 0
May 126 0 0 0
June 70 0 0 0
July 38 0 0 0
August 30 0 0 0
September 66 0 0 0
October 67 0 0 0
November 1,924 0 1 0
December 3,268 1 2 0
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH -
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 4
Number of Accounts Receiving L1HEAP Assistance
Schedule 1 Schedule 4 Schedule 5 Schedule 7
2009
January 3,591 0 1 0
February 2,651 1 0 0
March 2,077 0 0 0
April 1,074 0 0 0
May 139 0 0 0
June 127 0 0 0
July 137 0 0 0
August 254 0 0 0
September 189 0 0 0
October 177 0 0 0
November 1,749 0 0 0
December 5,586 3 2 0
Number of Accounts Receiving L1HEAP Assistance
Schedule 1 Schedule 4 Schedule 5 Schedule 7
2010
January 3,631 1 1 0
February 4,022 0 0 0
March 2,415 1 0 0
April 481 0 0 0
May 263 0 0 0
June 242 0 1 0
July 178 0 0 0
August (211 0 0 0
September 321 0 0 0
October 470 0 0 0
November 1,129 0 0 0
December 5,097 1 1 0
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 5
REQUEST NO. 36: For each of the past three calendar years (2008-2010),
please provide by rate schedule for Schedules 1, 4, 5 and 7 the annual total number of
accounts disconnected from service for non-payment. If the Company is unable to
provide the number of accounts disconnected for non-payment, please explain.
RESPONSE TO REQUEST NO. 36: Please see the table below.
Year Schedule 1 Schedule 4 Schedule 5 Schedule 7 Total
2008 17386 1 0 516 17903
2009 18064 2 0 651 18717
2010 16328 0 0 586 16914
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 6
REQUEST NO. 37: For those accounts identified in your response to Request
No. 36 (previous question), please provide the annual total number of accounts that
received L1HEAP assistance.
RESPONSE TO REQUEST NO. 37: Please see the table below.
Year Schedule 1 Schedule 4 Schedule 5 Schedule 7 Total
2008 1323 0 0 0 1323
2009 1835 1 0 0 1836
2010 1812 0 0 0 1812
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 7
REQUEST NO. 38: For each of the past three calendar years (2008-2010),
please provide by rate schedule for Schedules 1, 4, 5 and 7: (a) the annual total
number of accounts with payment arrangements, and (b) the annual total number of
payment arrangements made on accounts.
RESPONSE TO REQUEST NO. 38: An account is counted as having a
payment arrangement if at least one payment arrangement was entered into during the
calendar year. Accounts with multiple payment arrangements during the calendar year
are counted in the total number of accounts just once.
Year Schedule #of # of ArrangementsAccounts
2008 1 87,784 219,965
2008 4 4 11
2008 5 5 24
2008 7 2,491 4,853
2009 1 94,575 250,436
2009 4 7 23
2009 5 5 23
2009 7 2,524 5,372
2010 1 93,157 242,733
2010 4 2 8
2010 5 3 17
2010 7 2,405 5,103
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 8
REQUEST NO. 39: For those accounts identified in your response to Request
No. 38 (previous question), please provide: (a) the total annual number and percentage
of accounts that defaulted on payment arrangements, and (b) the total annual number
and percentage of payment arrangements that were not kept.
RESPONSE TO REQUEST NO. 39: Please see table below.
Total Accounts Total of
Schedule With Defaulted Percent Arrangements Percent
Arrangements . Not Kept
2008
1 50,757 57.82 104,835 47.66
4 3 75.00 7 63.64
5 5 100.00 15 62.50
7 995 39.94 1,606 33.09
2009
1 56,353 59.59 121,757 48.62
4 3 42.86 7 30.43
5 4 80.00 14 60.87
7 1,111 44.02 1,913 35.61
2010
1 55,774 59.87 119,047 49.04
4 1 50.00 5 62.50
5 3 100.00 8 47.06
7 1,059 44.03 1,920 37.62
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 9
REQUEST NO. 40: For each of the past three calendar years (2008-2010),
please provide by rate schedule for Schedules 1, 4, 5 and 7: (a) the annual total
number of accounts with payment arrangements that received L1HEAP assistance, and
(b) the annual total number of payment arrangements made on accounts that received
L1HEAP assistance.
RESPONSE TO REQUEST NO. 40: Please see table below.
Total Accounts With Total Number of Payment
Schedule Payment Arrangements Arrangements Made on
Receiving L1HEAP Accounts Receiving
Assistance L1HEAP Assistance
2008
1 6,299 18,884
4 0 0
5 2 14
7 0 0
2009
1 9,668 29,075
4 1 5
5 2 11
7 0 0
2010
1 10,384 30,326
4 0 0
5 2 13
7 0 0
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 10
REQUEST NO. 41: For those accounts identified in your response to Request
No. 40 (previous question), please provide: (a) the total annual number and percentage
of accounts that defaulted on payment arrangements, and (b) the total annual number
and percentage of payment arrangements that were not kept.
RESPONSE TO REQUEST NO. 41: Please see table below.
Total Number of Percentage of Total Number Percentage ofAccounts With Accounts With
Schedule Defaulted Defaulted of Payment Payment
Payment Payment Arrangements Arrangements
Arrangements Arrangements Not Kept Not Kept
2008
1 4,115 65.33 9,481 50.21
4 0 -0 -
5 2 100.00 8 57.14
7 0 0 0 0
2009
1 6,010 62.16 14,079 48.42
4 1 100.00 1 20.00
5 1 50.00 7 63.64
7 0 0 0 0
2010
1 6,472 62.33 15,076 49.71
4 0 -0 -
5 2 100.00 6 46.15
7 0 0 0 0
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 11
REQUEST NO. 42: For each of the past three calendar years (2008-2010),
please provide by rate schedule for Schedules 1, 4, 5 and 7 the annual total number of
accounts that had payment arrangements: a) less than six months, and b) 6-12
months. How many and what percentage of those accounts defaulted on payment
arrangements annually? Of those accounts that defaulted, how many were
subsequently disconnected for non-payment annually?
RESPONSE TO REQUEST NO. 42: An account with both a payment
arrangement less than six months and a payment arrangement for 6-12 months in the
same calendar year is counted in each respective total. Therefore, the total of accounts
by rate schedule for arrangements less than six months and 6-12 months will not equal
the total of accounts with payment arrangements included in the Company's response
to Staff's Production Request No. 38.
Accounts With Payment Arrangements Less Than Six Months
Non.
Payment
Schedule 1 Schedule 4 Schedule 5 Schedule 7 Total %Disconnect
2008
Accounts with
arrangements 86,446 4 5 2,210 88,665
Accounts with
broken
arranQements 27,477 2 3 527 28,009 31.59 7,155
2009
Accounts with
arrangements 92,581 6 4 2,273 94,864
Accounts with
broken
arrangements 28,796 0 0 563 29,359 30.95 7,077
2010
Accounts with
arranQements 90,832 2 3 2,158 92,995
Accounts with
broken
arrangements 28,875 0 2 513 29,390 31.60 6,706
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 12
Accounts With Payment Arrangements 6-12 Months
Non-
Payment
Schedule 1 Schedule 4 Schedule 5 Schedule 7 Total %Disconnect
2008
Accounts with
arrangements 4,824 0 1 13 4,838
Accounts with
broken
arranQements 3,949 0 1 8 3,958 81.81 1,455
2009
Accounts with
arrangements 8,323 0 0 28 8,351
Accounts with
broken
arranQements 6,711 0 0 16 6,727 80.55 1,208
2010
Accounts with
arrangements 9,294 1 1 18 9,314
Accounts with
broken
arrangements 7,253 1 1 15 7,270 78.05 1,795
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY -13
REQUEST NO. 43: For those accounts identified in your response to Request
No. 42 (previous question), please provide the annual total number of accounts that
received L1HEAP assistance that had payment arrangements for each of the following
time periods: a) less than six months, and b) 6-12 months. How many and what
percentage of those accounts defaulted on payment arrangements annually? Of those
accounts that defaulted, how many were subsequently disconnected for non-payment
annually?
RESPONSE TO REQUEST NO. 43: An account with both a payment
arrangement less than six months and a payment arrangement for 6-12 months in the
same calendar year is counted in each respective total. Therefore, the total of accounts
by rate schedule for arrangements less than six months and 6-12 months wil not equal
the total of accounts with payment arrangements included in the Company's response
to Staff's Production Request No. 40.
Accounts With Payment Arrangements Less Than Six Months with L1HEAP Assistance
I Non-PaymentSchedule 1 Schedule 4 Schedule 5 Schedule 7 Total %Disconnect
2008
Accounts with
arrangements 6,147 0 2 0 6,149
Accounts with
broken
arrangements 3,870 0 2 0 3,872 62.97 342
2009
Accounts with
arrangements 9,430 1 2 0 9,433
Accounts with
broken
arrangements 5,565 1 1 0 5,567 59.01 464
2010
Accounts with
arranQements 10,122 0 2 0 10,124
Accounts with
broken
arrangements 5,991 0 2 0 5,993 59.20 457
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 14
Accounts With Pa ment Arrangements 6-12 Months With L1HEAP Assistance
Non-payment
Schedule 1 Schedule 4 Schedule 5 Schedule 7 Total %disconnect
2008
Accounts with
arranQements 802 0 0 0 802
Accounts with
broken 80.5
arranQements 646 0 0 0 646 5 98
2009
Accounts with
arranQements 1,566 0 0 0 1,566
Accounts with
broken 77.8
arrangements 1,219 0 0 0 1,219 4 115
2010
Accounts with
arranQements 1,668 0 1 0 1,669
Accounts with
broken 77.5
arrangements 1,294 0 1 0 1,295 9 195
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY -15
REQUEST NO. 44: Please describe in detail any new payment plans and/or
payment arrangement options that the Company has offered to residential customers
over the past three calendar years (2008-2010) and YTD 2011. If the Company has not
offered such plans or options, please state whether the Company has considered
implementing payment plans and/or payment arrangement options with greater flexibilty
for those customers with high arrearages coming out of the winter heating season. If
the Company has not considered implementing such plans and/or options, please
explain why not.
RESPONSE TO REQUEST NO. 44: In March of 2009, Idaho Power
implemented a payment arrangement option with greater flexibilty for customers with
high arrearages coming out of the winter heating season called Payment Plus
Arrangement ("PPA"). This flexible option was offered to residential customers who
declared Moratorium in the 2008/2009 winter months. The plan allowed customers with
balances under $500 to pay 1/6 of the current account balance to start the plan and
then pay 1/5 of the remaining balance plus the current month's bil as installments over
the next five consecutive months. Customers with balances over $500 could pay 1/12
of the current account balance to start the plan and then pay 1/11 of the remaining
balance plus the current month's bil as installments over the next eleven consecutive
months.
In March of 2010, Idaho Power implemented a slightly different flexible payment
arrangement option for customers with high arrearages coming out of the winter heating
season called Cold Weather Rule ("CWR") Flex Pay. This flexible payment option was
offered to residential customers who declared Moratorium in the 2009/2010 winter
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 16
months. The option allowed customers to start the plan by paying 1/3 of the current
account balance within the next ten days, the second installment of 1/3 of the balance
plus the current bil within 30 days from the start of the arrangement, and the third and
final installment of 1/3 of the balance, plus the current bil within 60 days.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 17
REQUEST NO. 45: During the past three calendar years (2008-2010) and YTD
2011, did the Company terminate or modify any payment plans or payment
arrangement options? If yes, please explain.
RESPONSE TO REQUEST NO. 45: Please see the Company's response to
Staff's Production Request No. 44.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 18
REQUEST NO. 47: For each of the past three calendar years (2008-2010),
please provide by rate schedule for Schedules 1, 4, 5 and 7: (a) the annual total
number of accounts with deposits; (b) the average annual percentage of accounts with
deposits; and (c) the deposit dollar amount on accounts.
RESPONSE TO REQUEST NO. 47: Please see the table below.
#of Deposit Amount Percentage of Accounts WithAccounts
With Deposit Collected Deposits
2008
Schedule 1 3 $623.00 0.0008
Schedule 4 0 $0.00 0
Schedule 5 0 $0.00 0
Schedule 7 35 $28,111.00 0.1406
2009
Schedule 1 27 $7,746.00 0.00721
Schedule 4 0 $0.00 0
Schedule 5 0 $0.00 0
Schedule 7 38 $37,287.00 0.1583
2010
Schedule 1 82 $25,962.50 0.02185
Schedule 4 0 $0.00 0
Schedule 5 0 $0.00 0
Schedule 7 30 $45,804.00 0.1296
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 19
REQUEST NO. 48: For each of the past three calendar years (2008-2010) for
those accounts that received L1HEAP assistance, please provide by rate schedule for
Schedules 1, 4, 5 and 7: (a) the annual total number of accounts with deposits; (b) the
average annual percentage of accounts with deposits; and (c) the deposit dollar amount
on accounts.
RESPONSE TO REQUEST NO. 48: Please see table below.
# of Accounts
With a Deposit Deposit Amount Percentage of Accounts
and L1HEAP Collected With Deposits
Assistance
2008
Schedule 1 0 $0.00 0
Schedule 4 0 $0.00 0
Schedule 5 0 $0.00 0
Schedule 7 0 $0.00 0
2009
Schedule 1 0 $0.00 0
Schedule 4 0 $0.00 0
Schedule 5 0 $0.00 0
Schedule 7 0 $0.00 0
2010
Schedule 1 11 $3,427.00 0.0595
Schedule 4 0 $0.00 0
Schedule 5 0 $0.00 0
Schedule 7 0 $0.00 0
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 20
REQUEST NO. 49: By month, for each of the past three winter heating seasons
(2008/2009, 2009/2010, 2010/2011), how many Idaho accounts were signed up for
Moratorium protection from disconnection?
RESPONSE TO REQUEST NO. 49: Idaho Power does not have data available
for the number of Moratorium protection sign-ups prior to November 2009.
Data regarding Moratorium protection is tracked at the service agreement level
not at the account leveL.
Winter Heating Season 200912010 # of Idaho Service Agreements on Moratorium
October -
November 4638
December 12178
January 16612
February 17632
March 3
Winter Heating Season 201012011 # of Idaho Accounts on Moratorium
October 204
November 4786
December 12058
January 16946
February 19090
March 4
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 21
REQUEST NO. 50: For those accounts identified in your response to Request
No. 49 (previous question) by month, how many and what percentage of those accounts
were placed on the Winter Payment Plan?
RESPONSE TO REQUEST NO. 50: Data regarding Moratorium protection is
tracked at the service agreement level not at the account leveL. Data regarding the
Winter Payment Plan is tracked at the account level not at the service agreement leveL.
Calculating percentages is therefore not feasible.
Winter Heating Season 200912010 # of Idaho Accounts on Winter Payment Plan
October -
November 2260
December 784
January 215
February 100
March 384
Winter Heating Season 201012011 # of Idaho Accounts on Winter Payment Plan
October 64
November 2269
December 1067
January 560
February 187
March 563
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 22
REQUEST NO. 51: For those accounts identified in your response to Request
No. 50 (previous question) by month, how many and what percentage of those accounts
defaulted on the Winter Payment Plan?
RESPONSE TO REQUEST NO. 51: Please see table below.
Winter Heating Season # of Idaho Accounts % of Idaho Accounts
Defaulted on Winter Defaulted on Winter200912010Payment Plan Payment Plan
October --
November 1,813 80.22
December 584 74.48
January 131 60.93
February 48 48.00
March 212 55.20
Winter Heating Season # of Idaho Accounts % of Idaho Accounts
Defaulted on Winter Defaulted on Winter201012011Payment Plan Payment Plan
October 49 76.56
November 1,874 82.59
December 807 75.63
January 318 56.78
February 82 43.85
March 386 68.56
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 23
REQUEST NO. 56: For each of the past three calendar years (2008-2010),
please provide by rate schedule for Schedules 1 and 7 the number of accounts that
were determined to be on the incorrect rate schedule. Of those accounts, how many
were rebiled?
RESPONSE TO REQUEST NO. 56: Idaho Power does not track the number of
accounts that were determined to be on the incorrect rate schedule nor how many were
rebiled as a result of being on an incorrect rate schedule.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 24
REQUEST NO. 57: Does the Company routinely physically disconnect service
after a customer requests closure of an account? If so, in 2010, what were the average
and maximum intervals in days between the receipt of the customers' requests and the
actual disconnections of service? Please provide this information by rate schedule.
RESPONSE TO REQUEST NO. 57: Idaho Power records a meter reading and
physically disconnects service after a customer requests closure of the account if the
premises does not have an active Continuous Service Agreement (landlord revert) or a
new customer signed up for service.
Schedule Average Intervals in Days Maximum Intervals in Days
1 1.12 20
4 1 1
5 1 1
7 1.13 9
9P 1.35 4
9S 1.14 11
15 1.96 14
19P 2.5 4
24 1.07 9
40 1.05 2
41 1 1
42 1 1
66 1 1
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 25
REQUEST NO. 58: Please provide the number of Idaho customer-requested
account closures in 2010. Please provide this information by rate schedule.
RESPONSE TO REQUEST NO. 58: Please see table below.
2010 Customer
Schedule Requested Account
Closures
1 133578
4 10
5 11
7 5900
9P 60
9S 4633
15 1141
19P 36
24 3399
40 125
41 i 20
42 70
66 86
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 26
REQUEST NO. 59: In 2010, how many meters did the Company physically
disconnect following a customer-requested account closure? Please provide this
information by rate schedule.
RESPONSE TO REQUEST NO. 59: Please see table below.
2010 Customer
Schedule Requested Account
Closures
1 27038
4 5
5 5
7 1784
9P 14
9S 1266
15 268
19P 2
24 1576
40 54
41 2
42 2
66 5
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 27
REQUEST NO. 60: For those customer-requested account closures in 2010,
what percent did the Company complete: a) within 3 calendar days; b) within 4-5
calendar days; and, c) took longer than 5 calendar days? Please provide this
information by rate schedule.
RESPONSE TO REQUEST NO. 60: Please see table below.
Account Account Closures Account Closures
Schedule Closures Completed Within 4 Completed After 5Completed
Within 3 Days to 5 Days Days
1 97.99%0.68%0.41%
4 100.00%
5 100.00%
7 98.34%0.54%0.43%
9P 98.33%0.75%
9S 98.42%0.44%0.55%
15 93.16%5.43%
19P 97.22%2.78%
24 98.52%
40 98.40%0.80%
41 100.00%
42 100.00%
66 97.67%2.33%
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 28
REQUEST NO. 61: If the Company leaves on meters between occupants
following a customer-requested account closure, is a meter reading taken when a new
tenant moves in? If not, please explain.
RESPONSE TO REQUEST NO. 61: Idaho Power takes a meter reading and
physically disconnects service after a customer requests closure of the account if the
premise does not have an active Continuous Service Agreement or a new customer
signed up for service. When a new customer requests service, Idaho Power takes a
new meter reading and physically reconnects service. If a new customer requests
service to begin before the old customer requests closure of the account, the Company
takes a meter reading and starts service for the new customer on the day the new
customer has requested and ends service for the current customer on the same day.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 29
REQUEST NO. 62: In situations when the Company does not physically
disconnect a meter between occupants, does the ending meter reading date given on
the bil for the departing customer correspond to the actual date the meter was read? If
not, please explain.
RESPONSE TO REQUEST NO. 62: In situations where the Company does not
physically disconnect a meter between occupants, either due to a Continuous Service
Agreement with a landlord or a request for service from a new customer, an ending
meter reading is taken for the departing customer. The actual date of the meter reading
corresponds to the date included on the customets bilL.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 30
REQUEST NO. 63: In situations when the Company does not physically
disconnect a meter between occupants, does the beginning meter reading date given
on the bil for the new customer correspond to the actual date the meter was read
following the new customets request to initiate service? If not, please explain.
RESPONSE TO REQUEST NO. 63: When a new customer requests service to
begin before the departing customer requests closure of the account, the Company
takes a meter reading and starts service for the new customer on the day the new
customer has requested and ends service for the departing customer on the same day.
The dates given on the bil correspond to the actual dates the meter was read.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 31
REQUEST NO. 64: The IPUC's Utilty Customer Relations Rules (UCRR) allow
a utilty to rebil a customer for no more than 6 months. This includes instances where
bils have been prepared using estimated usage due to the Company's inabilty to obtain
a meter reading. Please provide copies of letters, notices, messages on billng
statements, or telephone scripts whereby the Company attempts to notify the customer
that an actual meter reading has not been used to calculate the customets bilL.
RESPONSE TO REQUEST NO. 64: Attached to this response is a copy of a
customets bil for which the electric usage has been estimated. Notice is provided to
customers that usage has been estimated by specifying the word "Estimated" in the
"Reading Type" box on the meter information section of the bil.
The information included in the letters sent to customers is customized for each
customer based on the specific situation. Also, attached to this response is a sample
letter provided to customers when a rebillng occurs and the actual meter reading has
not been used to calculate the bilL. In the attached sample letter, a stopped meter is
stated as the reason an actual meter reading was not used for the billng. Beginning in
June 2011, each customer who is sent a corrected biling also receives a personal
contact from Company personneL. Depending on the circumstance, the personal
contact can be in the form of a phone call or on-site visit by a Customer Representative
or Agricultural Representative. Idaho Power currently does not use telephone scripts.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 32
REQUEST NO. 65: When the Company bils a customer using an estimated
meter reading, does the Company highlight or indicate anywhere on the customets
billng system that the usage is estimated? Please provide a sample copy of a
customets bil where the Company estimated meter usage.
RESPONSE TO REQUEST NO. 65: A sample copy of a customets bil where
the Company estimated meter usage is included with the Company's response to Staffs
Production Request No. 64.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 33
REQUEST NO. 66: What measures does the Company have in place to reduce
the number of consecutive months of estimated meter readings? What is the maximum
number of consecutive months that the Company wil estimate usage?
RESPONSE TO REQUEST NO. 66: The implementation of Advanced Metering
Infrastructure ("AMI") technology has significantly reduced the number of estimated
meter readings. Locations with an AMI meter rarely have more than one month's
estimated bils because alerts are systematically generated indicating that investigative
measures and/or field orders need to be initiated by the Company. These investigative
measures and field orders could include contact with the customer, equipment
maintenance, or meter exchange. Systematically generated alerts are also created
when bils for locations without an AMI meter are prepared using estimated usage.
Locations without an AMI meter may have an estimated bil for a maximum of two
consecutive months. If an actual meter reading is not obtained for the second month,
the alerts wil trigger an attempt by the Company to contact the customer and seek
arrangements for meter access and/or initiate field orders to resolve the issue.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 34
REQUEST NO. 67: How many customers did the Company rebil in 2010?
Please provide this information by rate schedule, the reason for the rebiling, and the
number of months the customers were rebilled.
RESPONSE TO REQUEST NO. 67: The Idaho Public Utilities Commission's
Utility Customer Relations Rules ("UCRR") allow the Company to issue a corrected
biling for no more than six months if the customer was undercharged and for no more
than three years if the customer was overcharged. In all cases where a corrected bil is
issued, the Company rebils the customer. The rebil information provided below
reflects the number of accounts by rate schedule on which the Company performed a
rebiling in 2010.
The Company does not track the reason for rebiling.
Rate Schedule Number of Months Rebiled Number of customers
101 1 6,326
2 1,213
3 263
4 103
5 57
6 35
7 18
8 6
9 5
10 5
11 3
12 3
13 1
14 1
15 4
16 1
17 3
21 1
22 5
26 2
31 1
34 2
36 11
37 2
48 1
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 35
104 1 3
105 1 1
34 1
107 1 551
2 90
3 20
4 16
5 10
6 5
7 5
8 1
9 24
10 1
11 3
12 14
33 1
36 1
109P 1 1
2 1
109S 1 237
2 56
3 40
4 24
5 14
6 10
7 1
9 4
10 2
12 1
18 1
115 1 6
35 1
119P 1 6
3 1
6 1
124 1 15
2 5
9 1
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 36
124 1 429
2 58
3 20
4 4
5 4
6 4
7 7
8 3
9 1
10 1
12 1
140 1 3
5 2
6 1
11 1
29 1
30 1
36 1
141 1 4
3 1
4 1
5 2
26 1
30 1
.
142 1 3
35 1
166 1 1 i
I
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 37
REQUEST NO. 68: In 2010, how many customers did the Company rebil for
more than six months?
RESPONSE TO REQUEST NO. 68: In 2010, the Company performed a rebillng
on 157 accounts for which the rebillng was for more than six months. Information on
the number of customers who were rebiled is not available.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 38
REQUEST NO. 70: What criteria does the Company use to determine if it wil
grant a customer a second postponement of disconnection pursuant to UCRR 308.03?
RESPONSE TO REQUEST NO. 70: Pursuant to UCRR 308.03, the Company
will determine if the second medical certificate is for the same person named on the first
medical certificate and if the balance is stil outstanding. The Company wil review the
second medical certificate for information validating the continued seriousness of the
medical condition. The Company wil consider if the medical condition requires
electrically powered machinery to sustain life, and/or if the physician has indicated
termination of electrical service wil have an adverse effect on the health of the
customer.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 39
REQUEST NO. 71: Does the Company limit the number of medical certificates
to which a customer or member of the customets household is entitled over a defined
time period? If so, please explain.
RESPONSE TO REQUEST NO. 71: The Company limits the number of medical
certificates to two medical certificates per person per past due balance. Under extreme
circumstances, a third medical certificate wil be considered. The Company does not
limit the number of medical certificates per household.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Lisa D. Nordstrom, Lead
Counsel, Idaho Power Company.
DATED at Boise, Idaho, this 19th day of August 2011.
~¿(2~
LISA D. NORDST OM
Attorney for Idaho Power Company
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 40
CERTIFICATE OF SERVICE
I HEREBY CERTIFY that on this 19th day of August 2011 I served a true and
correct copy of IDAHO POWER COMPANY'S SECOND RESPONSE TO THE
FOURTH PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO
POWER COMPANY upon the following named parties by the method indicated below,
and addressed to the following:
Commission Staff
Donald L. Howell, II
Karl T. Klein
Deputy Attorneys General
Idaho Public Utilities Commission
472 West Washington (83702)
P.O. Box 83720
Boise, Idaho 83720-0074
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
-- Email Don.Howelicæpuc.idaho.gov
Karl. Kleincæpuc. idaho.gov
Industrial Customers of Idaho Power
Peter J. Richardson
Gregory M. Adams
RICHARDSON & O'LEARY, PLLC
515 North 2th Street (83702)
P.O. Box 7218
Boise, Idaho 83707
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
-- Email petercærichardsonandoleary.com
gregcærichardsonandoleary.com
Dr. Don Reading
Ben Johnson Associates, Inc.
6070 Hil Road
Boise, Idaho 83703
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
-- Email drcæbenjohnsonassociates.com
Idaho Irrigation Pumpers Association, Inc.
Eric L. Olsen
RACINE, OLSON, NYE, BUDGE &
BAILEY, CHARTERED
201 East Center
P.O. Box 1391
Pocatello, Idaho 83204-1391
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
-- Email elocæracinelaw.net
Anthony Yankel
29814 Lake Road
Bay Vilage, Ohio 44140
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
-- Email tonycæyankel.net
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 41
The Kroger Co.
Kurt J. Boehm
BOEHM, KURTZ & LOWRY
36 East Seventh Street, Suite 1510
Cincinnati, Ohio 45202
Kevin Higgins
Energy Strategies, LLC
215 South State Street, Suite 200
Salt Lake City, Utah 84111
Micron Technology, Inc.
MaryV. York
HOLLAND & HART LLP
101 South Capital Boulevard, Suite 1400
Boise, Idaho 83702
Richard E. Malmgren
Senior Assistant General Counsel
Micron Technology, Inc.
800 South Federal Way
Boise, Idaho 83716
The United States Department of Energy
Arthur Perry Bruder, Attorney-Advisor
United States Department of Energy
1000 Independence Avenue SW
Washington, DC 20585
Dwight D. Etheridge
Exeter Associates, Inc.
10480 Little Patuxent Parkway, Suite 300
Columbia, Maryland 21044
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
~ Email kboehmCâBKLlawfirm.com
jrhCâbattfisher.com
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
~ Email khigginsCâenergystrat.com
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
~ Email myorkCâhollandhart.com
tnelsonCâ holland hart. com
madavidsonCâholland hart. com
fschmidtCâhollandhart.com
Inbuchanancahollandhart.com
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
~ Email remalmgrencamicron.com
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
~ Email Arthur.brudercahg.doe.gov
Steven . porte rcahg .doe.gov
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
~ Email detheridgecaexeterassociates.com
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 42
Community Action Partnership
Association of Idaho
Brad M. Purdy
Attorney at Law
2019 North 1 th Street
Boise, Idaho 83702
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
-- Email bmpurdy(âhotmail.com
Idaho Conservation League
Benjamin J. Otto
Idaho Conservation League
710 North Sixth Street (83702)
P.O. Box 844
Boise, Idaho 83701
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
-- Email botto(âidahoconservation.org
Snake River Allance
Ken Miler
Snake River Allance
P.O. Box 1731
Boise, Idaho 83701
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
-- Email kmiler(âsnakeriveralliance.org
NW Energy Coalition
Nancy Hirsh, Policy Director
NW Energy Coalition
811 First Avenue, Suite 305
Seattle, Washington 98104
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
-- Email nancy(ânwenergy.org
¿,Jl#:~. Lisa D. Nordstro
IDAHO POWER COMPANY'S SECOND RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 43
BEFORE THE
IDAHO PUBLIC UTiliTIES COMMISSION
CASE NO. IPC-E-11-08
IDAHO POWER COMPANY
RESPONSE TO STAFF'S REQUEST NO. 64
~DUDPO..
AA OOACOllP compo
ww.idahopower.com
Questons? Conta us at:
PO BOX 70, BO'5&, ID 83707.
Or cal [phone] (Treasure Valley)
or (800) 48-6151. Se habla espanol.
For faster servce please call
Tuesday - Friday. 7:30 a.m. to 6:30 p.m.
Page 2 of 2
Customer Name:
Account Number:
Biling Date:
Print Date:
ALEX CUSTOMER
0812391401
07/12/2011
07/14/2011
Service Agreement No: 4123267232
Service Location: 123 N FARM ST/POCATELLO ID Next Read Date: 08/04/2011
,
¡-r
Numbe~ I
¡
I
Meter Service Period Reading Meter Readings ¡ Meter I kWhNumberFromToof Days Type Previous Current I Constant I Used!502A1 03139 06/06/11 I 7106/11 30 I Estimated I 1958 I 5558 I 1 I 3600,i
Commercial
Rate Schedule
I09S
Your Electric
Use Pattern
Biling kW
19 jBlC
20
06/06/2011 - 07/06/2011 30 days
Service Charge .................................................................................
Basic Charge (0-20 kW) 20 ~ $0.00 per kW of BLC .............................
Demand Charge (0 -20 kW) 19 ~ $0.00 per kW ..................................
Summer Energy Charge 2,000 ~ $0.090122 per kWh ..........................
Summer Energy Charge 1 ,600 ~ $0.038639 per kWh ......... ..... ............
PCA ~ $0.00004 per kWh ........ ................. ......... ...............................
Franchise Fee 1 % .................... ..... .... ..... ............................... ........ ....
Energy Effciency Services .................................................................
Current Charges - Electric Service
$14.43
$0.00
$0.00
$180.24
$61.82
$0.14
$2.57
$12.18
$271.38
CR = Credit kWh = Kilowatt-hour PCA = Power Cost Adjustment kW = Kilowatt BlC = Basic load Capacity G = Generation
.i ""3: '"""0
Ol ~.ãil
158.9 166.9
Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-1l Mar-1l Apr-11 May.li Jun-11 Jui.n
HID~PO.
An 10A00 COmt-i
If writing information below, please check the appropriate box on the reverse side.Account Number: 0819491401
NEW CONTACT INFORMATION:
Does Idaho Power have your correct mailng address and phone number?
If not. please wrte any changes below:PROJECT SHARE PLEDGE
Please add the amount indicated to my
monthly bilL
$2 $5 $10
Name
--_.._-------'_..__..~_._._..~...__._~--_._--_..,--_..,--
$_._-----~-,-".__._._._- "._.._-_.-..__.~..__..- --.._,._---~-
Street Apt.Suite i would Iike to make a one-time contribution
in the amount of $-~"---_.._-- - --_.__.~--_._-_._--,---.,---_._----
Zip CodeCityState
Teiã"hone Numt;---.---'-----'---"---~-.~----,-.-.
Plese round-up my monthly bili amount to
the nearest doilar and contnbute the
difference to Project Share.
Email Address.__._---_.~--,...__.~.~----- ,._..~-~--,._,...__..._-_._-,--_.__.,._-----,_._--Thank you and please remember to track
your tax-deductible donations.
NND5'JJ 00002113 000('4:,88
..1O~y
ww.idahopower.com
Questions? Conta us at:
PO BOX 70. Boise. 10 83707.
Or call (208) 38.2323 (Treure Valley)
or (80) 48-6151. 5e habla espat\.
For fater servic pleas call
Tueay - Fnday. 7:30 a.m. to 6:30 p.m.
Customer Name:
Accunt Number:
Billng Date:
Print Date:
Page I of 21;~i.ALEX CUSTOMER
0812391401
07/1212011
07/14/2011
Due Date
07/28/2011
i
I
Please Pay
$271.38
Account
Activity
Previous Balance ....................................................................................
Payments - Thank You .............................................................................
Balance Forward ......................................................................................
Current Charges . . .. .. .. . . .. ... . ... . . . . .. . . . . ... ... . . . .... .. .. .. .. ... ... .. . . . .. .... ... .. .. .. .. ...... ..
Account Balance
$245.19
$245.19 CR
$0.00
$271.38
$271.38
Please Not: Any unpaid balanc wili be assess a monthly charge of one percent (1 %) for Idaho customers. Any credit due to a
rebiling will be applied to future billings or can be refunded upon customer request. Returned ches may be resubmit electronically for
payment. Checks remaining unpaid Will be charged a $20 fee.
Learn, Reduce & Save Learn more about energy use in your home and/or business with Energy Tools. You wil getWith New great ideas for managing energy use and reducing your bill. Visit
ENERGY Tools ww.idahopower.comlenergyeffciency and click on the. Tools. tab.
,. Plese detach and return the poon below with your payment. Ple brng entire statement when paying at a pay station. ,.
HIQ.POBOX 70
BOISE. 10 83707
ACCOUNT NUMBER
0812391401
DUE DATE
07/28/2011
PLEE PAY
$271.38
M IO COlV (208) 3882323 (Treasure Valley) or (80) 488-6151
Please wrie your accnt number on your check
or money order mad payable to Idaho Powe.
Amount Enclosed $.
Proje Share plee.
noted on revers side.
Addresshone COlTtln.no on revers sid.
1111111.1..1.1.1.1. ".111.111" 1111.11.1111.11111...1111...1.1.1.
J .11.11..1.111"..111.....1111.111111..1111 111.111.1111.1.11" 1111
PROCESSING CENTER
P.O. BOX 34966
SEATILE, WA 98124-1966
T21 ~~2113ALEX CUSTOMER
123 N FARM ST
POCATELLO. 1083204-3110
ISCAN LINE
NNDS63 00(102113 i OO;M7
*"1DA.,POO!
An IDACOR Comøany
August i 6, 20 I I
Cindie Customer
1301 Davis Dr
Twin Falls, Id 83301
Re: Account #0 I 23456789
Dear Cindie:
It was recently discovered that the meter at 1301 Davis Dr. has stopped, causing the meter to incorrectly
register electricity usage.
As a result, the bill over the past two months has not reflected the correct usage amounts. We have
corrected the bil amount based on the attached calculation.
The re-bil is calculated based on the lowest per-day use for like months over the most recent 2 years.
The defective meter was replaced on 8/10/2011 and the replacement meter wil now accurately measure
the energy usage. The starting read on the replacement meter was 0 on 8/10/201 i. The enclosed billing
statement reflects a corrected amount of $1 13.97 and current charges in the amount of $37.02.The
enclosed spreadsheet reflects the original and corrected bill amounts. You may pay this amount in full or
enter into a payment arangement to pay this amount in installments. If you are currently enrolled in Idaho
Power's Budget Pay Plan, your monthly payment amount wil not change at this time. However, this
additional amount wil be included the next time your budget pay amount is reviewed.
If you have any questions or would like to make a payment arrangement, please call [phone] in
the Treasure Valley callng area, or i -800-488-6 i 5 i, to speak with one of our customer service
representatives. You can also make payment arrangements at http://www.idahopower.com.
We appreciate the opportunity to serve you and apologize for any inconvenience this may have caused.
Sincerely,
Customer Service Rep Name
Idaho Power Company
Customer Service
Questions? Call us at 208-388-2323 (Treasure Valley)
or 1-800488-6151. Se habla español.1221 W idaho 5L (83702)
P.O. 80x 70
8üise~ 10 83707CAS 223 (11110l MallunctionIebìll Letter