20110817IPC to Staff 46, 52-55, 69, 72-76.pdf

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LISA D. NORDSTROM
Lead Counsel
Inordstromlâidahopower.com
RECEiVE.
PM 4: 2 l
An IDACORP Company
August 17, 2011
VIA HAND DELIVERY
Jean D. Jewell, Secretary
Idaho Public Utilties Commission
472 West Washington Street
Boise, Idaho 83720
Re: Case No. IPC-E-11-08
General Rate Case
Dear Ms. Jewell:
Enclosed for fiing are an original and one (1) copy of Idaho Power Company's
Response to the Fourth Production Request of the Commission Staff to Idaho Power
Company in the above matter. Please note that the remaining responses to this set of
production requests wil be provided on Friday, August 19.
Also enclosed are three (3) copies of a non-confidential disk containing information
responsive to Staffs Fourth Production Request.
Very truly yours,
dt~ iJ '1Oi~
Lisa D. Nordstrom
LDN:csb
Enclosures
1221 W. Idaho St. (83702)
P.O. Box 70
Boise, 10 83707
LISA D. NORDSTROM (ISB No. 5733)
DONOVAN E. WALKER (ISB No. 5921)
JASON B. WILLIAMS
Idaho Power Company
1221 West Idaho Street (83702)
P.O. Box 70
Boise, Idaho 83707
Telephone: [phone]
Facsimile: [phone]
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RECEIVED
iUll AUG 17 PM~: 22
Attorneys for Idaho Power Company
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF THE APPLICATION )
OF IDAHO POWER COMPANY FOR )
AUTHORITY TO INCREASE ITS RATES )
AND CHARGES FOR ELECTRIC )SERVICE IN IDAHO. )
)
)
)
)
CASE NO. IPC-E-11-08
IDAHO POWER COMPANY'S
RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE
COMMISSION STAFF TO IDAHO
POWER COMPANY
COMES NOW, Idaho Power Company ("Idaho Powet' or "Company"), and in
response to the Fourth Production Request of the Commission Staff to Idaho Power
Company dated July 27,2011, herewith submits the following information:
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 1
REQUEST NO. 46: Please explain in detail any new initiatives and/or
communications that have been undertaken by the Company to assist customers who
are having trouble paying their bils. If none, please explain.
RESPONSE TO REQUEST NO. 46: In 2009, the Company piloted the
Weatherization Solutions for Eligible Customers program in addition to its ongoing
Weatherization Assistance for Qualified Customers ("WAQC") program. In 2010, the
Company continued to offer the Weatherization Solutions for Eligible Customers pilot as
an energy efficiency program. In 2011, the Company expanded the program from the
Southern Region to include the Canyon and Eastern Regions. This voluntary
weatherization program is designed to assist customers who are barely above the State
of Idaho's poverty guidelines. The program provides weatherization measures to
eligible households in order to reduce energy use and help those having difficulty
paying their bils. Many of these customers are financially unable to participate in
residential energy efficiency programs and are just above the income qualifications to
participate in WAQC. Door hangers and informational flyers were developed to
advertise the program with minimal costs.
In 2009, Idaho Power began the Easy Savings program providing low or no cost
materials in a kit to special needs customers. These kits are distributed by Community
Action Partnership ("CAP") agencies. This is an annual program offered by Idaho
Power.
The Company communicates with customers about assistance options through
an annual bil insert explaining the Low Income Home Energy Assistance Program
("L1HEAP") and how to access resources. An annual bil insert explaining payment
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 2
options and customer rights goes to residential customers in the fall of each year.
Company personnel attend regional energy and resource fairs where assistance
brochures are available to customers visiting the booths. Company representatives
working in the customer service center as well as Customer Representatives working
from Idaho Powets regional offces consistently refer customers to CAP agencies for
consideration of assistance as well as to The Salvation Army for Project Share
assistance consideration. The Company's Community Education Representatives
discuss assistance programs when appropriate and work with CAP agencies in their
regions as needed. Idaho Powets website includes dedicated space to promote
assistance programs year-round with special added information during the holiday
season.
The response to this Request was prepared by Pete Pengily, Customer
Research & Analysis Leader, Idaho Power Company, in consultation with Lisa D.
Nordstrom, Lead Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 3
REQUEST NO. 52: Please explain the Company's efforts to promote Project
Share.
RESPONSE TO REQUEST NO. 52: The Company provides bil inserts and bil
messages in order to promote Project Share. Customer Connection, which is a monthly
customer newsletter, and News Scans, which is a weekly employee newsletter, both
regularly contain articles explaining the Project Share program. These articles provide
donation options as well as contact information for Salvation Army regional outreach
offces that help those looking for assistance.
Idaho Power's website, ww.idahopower.com. provides pages promoting Project
Share. Prior to the holiday season in 2010, a clickable "promo pod" was developed for
the website's main page. This option provided an opportunity for customers to give the
"gift of a donation to Project Share" to a friend or family member for the holidays. After
the holiday season, the promo pod was adjusted to provide a convenient, year-round
method for customers to donate to the program for themselves or in someone else's
name. The Company has developed a Project Share brochure that includes a pledge
card. The brochure has been used at exhibit booths, resource fairs, and community
events about serving people with special needs.
Each year for the month of December, the Company's corporate headquarters
main entrance and street level floor feature a Project Share promotion.
Throughout the fall of 2010, the Company ran a Project Share campaign
covering over 400 radio spots on stations throughout the Company's service area. In
September and October of 2010, the Company included an insert in residential
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 4
customer bils advertising Project Share and providing donation opportunities with the
newly developed brochure and pledge card.
In October of 2010, the Company featured an article called "Help Neighbors Stay
Warm With Project Share" in Customer Connection. The article provides information
about ways to donate to Project Share and contacts if help is needed from the program.
In June of 2011, the Company presented a check from the Company's
shareholders to the Captain of the Treasure Valley Salvation Army and the Chairman of
the Project Share board of directors to benefit Project Share.
The Company's Customer Representatives working in the customer service
center, as well as Customer Representatives working from the Company's regional
offices, consistently refer customers to The Salvation Army for Project Share assistance
consideration. Company Community Education Representatives discuss assistance
programs while working in senior centers and at CAP agencies in their regions.
The response to this Request was prepared by Pete Pengily, Customer
Research & Analysis Leader, Idaho Power Company, in consultation with Lisa D.
Nordstrom, Lead Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 5
REQUEST NO. 53: Please identify and explain the Company's types of
advertising (radio, tv, bil insert, welcome kit, etc.) in Idaho to inform and educate
customers about: 1) energy assistance and bil payment options; 2) Project Share, 3)
energy conservation; and 3) Winter Moratorium and the Winter Payment Plan. In
addition, please provide copies of any written brochures or documents sent or otherwise
provided to customers for each defined category listed in this question.
RESPONSE TO REQUEST NO. 53: Idaho Power uses a variety of methods to
advertise and promote energy assistance and bil payment options, Project Share,
energy conservation, and its Winter Moratorium and Winter Payment Plan.
Throughout the year, Idaho Power does a variety of print advertising in
professional publications and daily and weekly newspapers. Additionally, each year
Idaho Power sponsors a free-standing insert in the Idaho Statesman, Idaho State
Journal, Morning News, Argus Observer, Independent Enterprise, Times News, Wood
River Journal, and Idaho Press Tribune in June promoting programs and energy
efficiency in general.
1) Energy Assistance and Bil Payment Options.
Energy Assistance and bil payment options are advertised through an annual bil
insert for each. Additionally, information on options is available at Company booths at
resource fairs and other public venues throughout the year. The Company website has
dedicated pages for information and guidelines about both energy assistance and
options for customers to pay their bils.
The Company provides an energy assistance portal for CAP agencies and other
nonprofit organizations that provide assistance to customers, which allows customers to
be served more efficiently. Idaho Power's Community Education Representatives,
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 6
Customer Service Representatives in the customer service center, and Customer
Representatives in the regional offices provide customers information on energy
assistance and bil payment options as needed.
2) Project Share.
Please see the Company's response to Staffs Production Request No. 52.
3) Energy Conservation.
Through the Easy Savings Program, educational materials are distributed to
specific needs customers via "kits" handed out after receiving energy assistance.
Energy effciency information and instruction, as well as the actual materials to be
installed, are all included in the kits for selected customers. The Company provides
educational materials and information to regional CAP agencies for use during energy
assistance appointments and waiting room coverage. The Company's Community
Education Representatives provide materials and expertise on energy effciency during
trainings, seminars, and booth displays at community events, energy fairs, and resource
fairs. Community Education Representatives and Customer Service Representatives in
the field and in the customer service center discuss Company programs and provide
program contacts to customers.
Idaho Power offers 14 energy efficiency programs to the residential, commercial,
industrial, and irrigation sectors. The Company markets these programs by direct mail,
program brochures, newspaper advertising, limited radio advertising, in booths at
community events, trade fairs, and energy fairs, and through personal interaction by the
Customer Representatives, Major Customer Representatives, Agricultural
Representatives, and program managers. All of these programs are listed on Idaho
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 7
Powets website with program details and, in most cases, program applications. This
information can be viewed at http://ww.idahopower.com.
4) Winter Moratorium and Winter Payment Plan.
The Company advertises its Winter Rule and Winter Payment Plan through an
annual bil insert. These options are also discussed during resource fairs and other
public venues where the Company staffs a booth. The Company educates CAP agency
office and weatherization personnel about these payment options in order for the
agency staff to help educate customers during energy assistance appointments at the
agency. The Company also uses Facebook and Twitter to notify customers of these
options.
Copies of the brochures, pamphlets, print advertisements, and packets are
provided in electronic format on the non-confidential CD. These files are organized by
Bil Inserts - messaging, Customer Connections, Energy Efficiency programs and
events, and Project Share. As can be seen on the files provided on the CD, Idaho
Power has a wide array of communication materials and has, to the best of its
knowledge, included all communication materials for 2010. The Company also uses its
website to communicate with customers and most of the above-mentioned material can
be found at http://ww.idahopower.com. The website also contains additional
information about energy efficiency and demand response programs, as well as energy
efficiency in general.
The response to this Request was. prepared by Pete Pengilly, Customer
Research & Analysis Leader, Idaho Power Company, in consultation with Lisa D.
Nordstrom, Lead Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 8
REQUEST NO. 54: Does the Company feel it adequately addresses the needs
of its low income, special needs and elderly customers? Please explain.
RESPONSE TO REQUEST NO. 54: Idaho Power objects to this Request, which
is overly broad and requests a statement of opinion objectionable under Procedural
Rule 225. Subject to and without waiving the foregoing objection, Idaho Power believes
it adequately addresses the electric utilty needs of its customers. In addition to Project
Share, Idaho Power offers other special services to this customer segment through the
programs and activities described in the Company's responses to Staffs Production
Request Nos. 44, 46, 52, and 53.
Idaho Power continues to actively manage a Gatekeeper program in conjunction
with regional Area Agency on Aging offices. Gatekeeper is a program where utilty
employees are trained to identify vulnerable older people who may need help but are
unable to get it without assistance. The program provides contact information for social
service agencies that can contact seniors, assess their needs, and provide assistance.
The Company funds the WAQC program that works in conjunction with local
CAP agencies to weatherize senior centers and other nonprofit centers within the
service area in addition to weatherizing homes of special needs customers. The
Company's Weatherization Solutions for Eligible Customers provides funds to
weatherize homes of customers who may be just above the State of Idaho's poverty
guidelines. Many of these customers are unable to make efficiency improvements to
their homes on their own.
Idaho Powets Community Education Representatives visit senior centers
throughout the Company's service area to provide information to seniors on the
programs and services that the Company provides.
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 9
The response to this Request was prepared by Pete Pengily, Customer
Research & Analysis Leader, Idaho Power Company, in consultation with Lisa D.
Nordstrom, Lead Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 10
REQUEST NO. 55: For each of the past three calendar years (2008-2010),
please provide the following: (a) the total number of Idaho homes weatherized using
Idaho Power funds, and (b) the total dollar amount paid by Idaho Power to each of the
five Community Action Agencies for weatherization and administrative costs.
RESPONSE TO REQUEST NO. 55: Annually, on April 1, Idaho Power files with
the Idaho Public Utilties Commission the WAQC Annual Report. Copies of the 2008-
2010 WAQC Annual Reports are provided on the non-confidential CD.
(a) The total number of Idaho homes weatherized using Idaho Power funds is
included in these WAQC Annual Reports. Please see the following pages of the Annual
Reports for total number of homes: 2008, page 2; 2009, page 3; and 2010, pages 2-3.
(b) The total dollar amount paid by Idaho Power to each of the five
Community Action agencies for weatherization and administrative costs are also
included in these WAQC Annual Reports. Please see the following pages of the Annual
Reports for specific dollar amounts: 2008, page 3; 2009, pages 3-4; and 2010, page 3.
The response to this Request was prepared by Pete Pengily, Customer
Research & Analysis Leader, Idaho Power Company, in consultation with Lisa D.
Nordstrom, Lead Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 11
REQUEST NO. 69: Please provide the job title and associated job description
for Company employees who are authorized to connect or disconnect meters. Can a
meter reader also disconnect or reconnect a meter? If the Company requires that its
employees who disconnect or reconnect service possess a certain level of expertise,
please explain what the required level of expertise entails.
RESPONSE TO REQUEST NO. 69: Meter Specialists perform both manual
meter reading and meter connects and disconnects at Idaho Power. The Meter
Specialist job description includes: "Read and record energy usage into hand-held
computer. Connect and disconnect single-phase and three-phase meters up to 240
volts. Perform field collections on overdue accounts. Utilze the Mobile Workforce
application when working customer orders."
The Meter Reader position was a temporary position used to manage the work
force during Idaho Powets transition from manual meter reading to Advanced Metering
Infrastructure meter reading. Meter Readers were not allowed to perform connects or
disconnects.
To be qualified to perform a meter connect or disconnect, a Meter Specialist
must be trained in voltage identification, meter base verification for safety and voltage,
proper use of personal protective equipment, and must complete the required number of
meter removals/installs under the direct supervision of a qualified employee.
In some instances, Troublemen or Meter Technicians may be called upon to
perform a meter connect/disconnect. Troublemen and Meter Technicians have all of
the training of a Meter Specialist and more.
The response to this Request was prepared by Rick Kunkler, Regional
Operations Support Leader, Idaho Power Company, in consultation with Lisa D.
Nordstrom, Lead Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 12
REQUEST NO. 72: The Company recently created a "Customer Representative"
position. These representatives work with customers one-on-one dealing with
circumstances that require special handling. Please provide a job description for this
position. How many Customer Representatives does the Company employ? Where is
the employment location of each Customer Representative?
RESPONSE TO REQUEST NO. 72: As a point of clarification, the Customer
Representative ("CR") job classification is not a new position at Idaho Power. This
position was renamed in 2008. The previous title for employees in this job classification
was Delivery Service Representative, which was not very descriptive of their actual
duties and was not easily understood by customers. The Customer Representative title
is more reflective of their customer focused duties and responsibilities.
There are 20 Customer Representatives stationed at the Company's regional
operations centers. There are six CRs stationed in the CanyonlWestern Region
(Caldwell/Payette), seven CRs in the Capital Region (Boise), and seven CRs stationed
in Southern/Eastern Region (Twin Falls/Pocatello).
The non-confidential CD contains an electronic copy of Idaho Powets work-file
for the Customer Representative position.
The response to this Request was prepared by Pete Pengily, Customer
Research & Analysis Leader, Idaho Power Company, in consultation with Lisa D.
Nordstrom, Lead Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 13
REQUEST NO. 73: How many energy audits did Customer Representatives
conduct in 2010? Please provide this information by rate schedule and reason for the
audit. Do other Company employees perform energy audits? If so, please provide the
same detail requested in Production Request No. 72 above.
RESPONSE TO REQUEST NO. 73: Idaho Powets Customer Representatives
do not perform energy audits. However, Idaho Powets Customer Representatives,
Agricultural Representatives, and Major Customer Representatives make on-site visits
to customers' premises to discuss and evaluate energy usage and provide information
regarding energy efficiency opportunities. Agricultural Representatives provide some
formal energy audits on irrigation systems on a limited basis. Energy audits are
performed by third parties and paid for by the Company. Where available, the
Company has provided the approximate number of these visits and audits by sector
and/or program below.
Residential
Idaho Power customers who inquire about a bil that they believe to be high are
consulted by a Customer Service Representative in the customer service center. If
appropriate, the Customer Service Representative wil then send a packet of information
that includes the brochure "Practical Ways to Manage Your Bil," which provides a
variety of energy saving tips. In 2010, approximately 1,461 of these packets were
distributed to customers. Due to the multiple ways a Customer Representative might
receive an energy walk-through request, it is unknown exactly how many on-site visits
are performed each year. These visits are not technical energy audits but are designed
to help diagnose the source of the customets high bil and suggest ways to reduce
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 14
usage. The Customer Representatives are the only Idaho Power employees who
regularly perform an energy walk-through of a residential customets home.
The Company also offers energy savings assistance through its website at
http://ww.idahopower.com/energycenter.The on-line ENERGY Tools enable
residential customers to view a customized profile of his/her home and seek advice of
energy savings opportunities and tips to help him/her use electricity more efficiently.
In addition to these energy walk-throughs performed by Idaho Power employees,
energy audits have been made available to residential customers through third parties.
From November 2010 through June 2011, Idaho Power partnered with the City of Boise
in the Boise Home Audit project. The City of Boise received stimulus dollars via the
United States Department of Energy Energy Efficiency and Conservation Block Grant
("EECBG"). Under this program, certified professional home energy auditors performed
the audits. The participating residence must have been located within Boise City limits
and occupied by an Idaho Power residential customer. The home was required to be a
single family, site-built home of 3,OOO-square-feet or less, and owner-occupied for at
least the previous 12 months. The participating customer paid a $49 fee directly to the
auditor prior to the start of the audit. The project launched in mid-November 2010 with
79 audits completed by year-end.
Idaho Powets WAQC program provides energy audits for participants prior to
receiving weatherization assistance. Customers are qualified by CAP agencies and the
CAP agency weatherization personnel perform the audits. In 2010, Idaho Power funded
audits and weatherization measures on 400 homes for WAQC. Weatherization
Solutions for Eligible Customers is another energy efficiency program that offers energy
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY -15
audits for participants. It is designed to serve customers that do not financially qualify
for WAQC. The measures and implementation process mirrors WAQC and is
administered by third-party contractors in the Southern and Canyon regions.
Weatherization Solutions for Eligible Customers served 47 homes in 2010.
Commercial
Idaho Power does not offer technical audits for its commercial customers;
however, the Company does offer general walk-through energy assessments. These
assessments are conducted by the Customer Representatives. The walk-throughs
typically include a discussion with owners and/or facilties mangers, regarding operating
hours, age of building or equipment, problems with electrical equipment, and energy
saving opportunities. As with the residential customers, the commercial customers
have access to ENERGY Tools on the Company's website. The Customer
Representatives may use energy usage as criteria to visit customers to develop a
relationship and inform them about the Company's energy efficiency programs.
Industrial
In the Industrial sector, Idaho Power targets large energy users to participate in
the Custom Effciency program. After the largest users are identified, the Custom
Efficiency program specialists and Idaho Powets Major Customer Representatives
work together to schedule target visits to inform the customer of energy saving
opportunities and energy efficiency program information. Through the Custom
Efficiency program, Idaho Power helps industrial and large commercial customers
identify energy saving opportunities by offering a free scoping audit for customers with a
demand of 500 kilowatts or greater. These detailed audits are performed by third-party
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 16
engineering firms. The Custom Efficiency program wil provide 50 percent of the cost,
up to a $10,000 maximum, to determine the energy savings potential of large, complex,
and new construction projects. In 2010, approximately 41 audits were performed.
Irrigation
For the Irrigation sector, Idaho Power does employ Agriculture Representatives
who offer measurements to determine performance of irrigation systems. These
measurements are done to help customers make decisions on what can be done to
improve energy use; many of these analysis results are just verbal consultations with
customers on what was found and recommended and may not necessarily be
considered full energy audits of the irrigation system. Idaho Power does not track the
number of analyses completed. However, some requests are tracked through Idaho
Powets customer information system, and, in 2010, there were 124 requests logged in
that system. Often customers' requests are a result of what they believe is high energy
use for a particular location. Through these requests and system analyses done by
Idaho Power, Agriculture Representatives help the customers identify opportunities to
increase the efficiency of their systems, which sometimes result in customers
participating in the Irrigation Effciency Rewards program. Idaho Power has six
Agricultural Representatives with work stations located in, Blackfoot, Mini-Cassia, Twin
Falls, Mountain Home, Nampa, and Payette. A copy of the Agricultural Rep I and
Agriculture Rep II job descriptions are provided on the non-confidential CD.
The response to this Request was prepared by Pete Pengily, Customer
Research & Analysis Leader, Idaho Power Company, in consultation with Lisa D.
Nordstrom, Lead Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 17
REQUEST NO. 74: Please describe the protocol and provide any written
material that a Customer Representative would use when conducting an energy audit.
RESPONSE TO REQUEST NO. 74: As mentioned in the Company's response
to Staffs Production Request No. 73, Idaho Power employees do not provide customers
with technical energy audits but do help diagnose the source of a customer's high bil
and suggest ways to reduce usage. Customer Representatives are the only Idaho
Power employees who regularly perform an energy walk-through of a residential
customer's home. Customer Representatives are typically notified of a customets
desire to schedule an energy walk-through by an electronic message sent from the
Company's customer service center. Once the appointment is set, the Customer
Representative wil review the customets usage information and acquire applicable
information to take with them to the appointment with the customer. Once at the
location, the Customer Representative wil assess the needs of the customer and wil
present to the customer appropriate information and material as needed. The Customer
Representative will teach the customer how to read his/her meter and access Account
Manager at ww.idahopower.com. They wil also penorm a walk-through of the home
with the customer and show them how energy is being used in his/her home. Written
materials that may be left with the customer are provided on the non-confidential CD.
The response to this Request was prepared by Pete Pengily, Customer
Research & Analysis Leader, Idaho Power Company, in consultation with Lisa D.
Nordstrom, Lead Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 18
REQUEST NO. 75: Does the Company track any demographics regarding the
energy audits completed, such as whether the customers audited are low income,
elderly, all electrically heated homes, residential or commercial? If so, please provide
that information for 2010.
RESPONSE TO REQUEST NO. 75: Idaho Power does not track any
demographics regarding an energy walk-through at customers' homes. However, all
customers that are participants in the WAQC and Weatherization Solutions for Eligible
Customers programs must qualify to participate based on income leveL.
The response to this Request was prepared by Pete Pengily, Customer
Research & Analysis Leader, Idaho. Power Company, in consultation with Lisa D.
Nordstrom, Lead Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 19
REQUEST NO. 76: What criteria does the Company use to determine if it wil
conduct an energy audit?
RESPONSE TO REQUEST NO. 76: Please see the Company's response to
Staffs Request No. 73.
The, response to this Request was prepared by Pete Pengily, Customer
Research & Analysis Leader, Idaho Power Company, in consultation with Lisa D.
Nordstrom, Lead Counsel, Idaho Power Company.
DATED at Boise, Idaho, this 17th day of August 2011.
~ß.fi~LISA D. NORDSTR M
Attorney for Idaho Power Company
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 20
CERTIFICATE OF SERVICE
I HEREBY CERTIFY that on this 17th day of August 2011 I served a true and
correct copy of IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER
COMPANY upon the following named parties by the method indicated below, and
addressed to the following:
Commission Staff
Donald L. Howell, II
Karl T. Klein
Deputy Attorneys General
Idaho Public Utilties Commission
472 West Washington (83702)
P.O. Box 83720
Boise, Idaho 83720-0074
Industrial Customers of Idaho Power
Peter J. Richardson
Gregory M. Adams
RICHARDSON & O'LEARY, PLLC
515 North 27th Street (83702)
P.O. Box 7218
Boise, Idaho 83707
Dr. Don Reading
Ben Johnson Associates, Inc.
6070 Hil Road
Boise, Idaho 83703
Idaho Irrigation Pumpers Association, Inc.
Eric L. Olsen
RACINE, OLSON, NYE, BUDGE &
BAILEY, CHARTERED
201 East Center
P.O. Box 1391
Pocatello, Idaho 83204-1391
Anthony Yankel
29814 Lake Road
Bay Vilage, Ohio 44140
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
-2 Email Don.Howell(âpuc.idaho.gov
Karl. Klein(âpuc. idaho.gov
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
-2 Email peter(ârichardsonandolearv.com
greg(ârichardsonandoleary.com
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
-2 Email dr(âbenjohnsonassociates.com
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
-2 Email elo(âracinelaw.net
Hand Delivered
U.S. Mail
_ Overnight Mail
FAX
-2 Email tony(âyankel.net
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 21
The Kroger Co.
Kurt J. Boehm
BOEHM, KURTZ & LOWRY
36 East Seventh Street, Suite 1510
Cincinnati, Ohio 45202
Kevin Higgins
Energy Strategies, LLC
215 South State Street, Suite 200
Salt Lake City, Utah 84111
Micron Technology, Inc.
MaryV. York
HOLLAND & HART LLP
101 South Capital Boulevard, Suite 1400
Boise, Idaho 83702
Richard E. Malmgren
Senior Assistant General Counsel
Micron Technology, Inc.
800 South Federal Way
Boise, Idaho 83716
The United States Department of Energy
Arthur Perry Bruder, Attorney-Advisor
United States Department of Energy
1000 Independence Avenue SW
Washington, DC 20585
Dwight D. Etheridge
Exeter Associates, Inc.
10480 Little Patuxent Parkway, Suite 300
Columbia, Maryland 21044
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-- Email kboehmCâBKLlawfirm.com
jrhCâbattisher.com
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IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 22
Community Action Partnership
Association of Idaho
Brad M. Purdy
Attorney at Law
2019 North 17th Street
Boise, Idaho 83702
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Idaho Conservation League
Benjamin J. Otto
Idaho Conservation League
710 North Sixth Street (83702)
P.O. Box 844
Boise, Idaho 83701
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Snake River Allance
Ken Miler
Snake River Allance
P.O. Box 1731
Boise, Idaho 83701
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NW Energy Coalition
Nancy Hirsh, Policy Director
NW Energy Coalition
811 First Avenue, Suite 305
Seattle, Washington 98104
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Lisa D. Nordstro
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 23