HomeMy WebLinkAbout20081002IPC to Staff 64-88.pdfLISA D. NORDSTROM
Senior Counsel
esIDA~PORQY
An IDACORP Company
October 2, 2008
VIA HAND DELIVERY
Jean D. Jewell, Secretary
Idaho Public Utilities Commission
472 West Washington Street
P.O. Box 83720
Boise, Idaho 83720-0074
Re: Case No. IPC-E-08-10
General Rate Case
Dear Ms. Jewell:
Enclosed for filing please find an original and three (3) copies of Idaho Power
Company's Response to the Fifth Production Request of the Commission Staff.
Upon receipt of this filing, I would appreciate it if you would return a stamped copy of
this letter for my file in the enclosed stamped, self-addressed envelope.
Very truly yours,;I~J/1f~
Lisa D. Nordstrom
Senior Counsel for Idaho Power Company
LDN:csb
Enclosures
P.O. Box 70 (83707)
1221 W. Idaho St.
Boise, ID 83702
BARTON L. KLINE, ISB #1526
LISA D. NORDSTROM, ISB #5733
DONOVAN E. WALKER, ISB #5921
Idaho Power Company
P.O. Box 70
Boise, Idaho 83707
Telephone: (208) 388-2682
Facsimile: (208) 388-6936
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RECEIVED
ZOf1 OCT -2 PM ,: 59
IDAHO PUBLiC
UTILITIES COMMISSION
Attorneys for Idaho Power Company
Street Address for Express Mail:
1221 West Idaho Street
Boise, Idaho 83702
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF THE
APPLICATION OF IDAHO POWER
COMPANY FOR AUTHORITY TO
INCREASE ITS RATES AND
CHARGES FOR ELECTRIC
SERVICE.
)
) CASE NO. IPC-E-08-10
)
) IDAHO POWER COMPANY'S
) RESPONSE TO THE FIFTH
) PRODUCTION REQUEST OF THE
) COMMISSION STAFF TO IDAHO
) POWER COMPANY
COMES NOW, Idaho Power Company ("Idaho Power" or "the Company"), and in
response to the Fifth Production Request of the Commission Staff to Idaho Power
Company dated September 11, 2008, herewith submits the following information:
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 1
REQUEST NO. 64: How many customers utilized a pay station in each of the
past three calendar years (2005-2007)?
RESPONSE TO REQUEST NO. 64: The table below represents the total
number of payments processed at pay station locations:
Year Annual Pay Station
Payments Processed
2005 406,506
2006 401,096
2007 400,961
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 2
REQUEST NO. 65: How many customers paid their bil at a pay station but then
failed to call in their payment receipt number to Idaho Power and were subsequently
disconnected in each of the past three calendar years (2005-2007)?
RESPONSE TO REQUEST NO. 65: Idaho Power does not track the number of
customers that pay their bil at a pay station but fail to call in their receipt number.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY.: 3
REQUEST NO. 66: How are customers who are scheduled for disconnect made
aware of the need to call Idaho Power with a payment receipt number when making a
payment at a pay station?
RESPONSE TO REQUEST NO. 66: Customer Service Representatives verbally
inform customers paying at pay station locations, to avoid disconnection, that it is
necessary to contact Idaho Power with the receipt and payment information directly
after submitting the payment.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 4
REQUEST NO. 67:Please provide by rate schedule for Schedules 1 and 7 a
monthly and annual total number of customers for each of the past three calendar years
(2005-2007).
RESPONSE TO REQUEST NO. 67:The requested data is contained in the
following table:
Idaho Power Company
Number of Customers
Idaho Jurisdiction
Small
Residential Commercial
Month-Year 1 4 5 7
Jan-OS 354,191 0 0 354,191 33,982
Feb-OS 355,018 0 0 355,018 34,038
Mar-OS 355,857 0 0 355,857 34,063
Apr-OS 356,925 0 0 356,925 34,130
May-OS 357,889 0 0 357,889 34,256
Jun-05 359,340 78 93 359,511 33,924
Jul-05 360,744 75 92 360,911 33,898
Aug-OS 361,964 74 91 362,129 33,963
Sep-05 363,497 75 88 363,660 34,005
Oct-OS 364,980 73 86 365,139 34,123
Nov-OS 366,444 73 85 366,602 34,258
Dec-OS 367,642 73 84 367,799 34,371
2005 Totals 360,374 43 52 360,469 34,084
Jan-06 368,644 73 83 368,800 34,425
Feb-06 369,739 72 82 369,893 34,377
Mar-06 370,789 72 79 370,940 34,335
Apr-06 371,486 71 79 371,636 34,410
May-06 372,669 85 87 372,841 34,536
Jun-06 373,889 73 85 374,047 31,401
Jul-06 374,985 67 85 375,137 30,787
Aug-06 376,098 68 85 376,251 30,438
Sep-06 376,997 69 85 377,151 30,273
Oct-06 378,037 68 85 378,190 30,219
Nov-06 379,196 67 85 379,348 30,403
Dec-06 379,937 66 84 380,087 30,501
2006 Totals 374,372 71 84 374,527 32,175
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 5
Jan-07
Feb-07
Mar,;07
Apr-07
May-07
Jun-07
Jul-07
Aug-07
Sep-07
Oct-07
Nov-07
Dec-07
2007 Totals
380,526 65 84
381,104 64 84
381,521 64 84
382,055 64 84
382,888 62 84
383,664 62 89
384,262 60 88
384,942 59 86
385,420 58 86
385,949 58 86
386,682 58 85
387,150 58 85
383,847 61 85
380,675
381,252
381,669
382,203
383,034
383,815
384,410
385,087
385,564
386,093
386,825
387,293
383,993
30,416
30,091
30,007
30,069
30,140
30,189
30,171
30,115
30,116
30,089
30,193
30,182
30,148
The response to this Request was prepared by Michael Youngblood, Pricing
Analyst II, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 6
REQUEST NO. 68: Please provide by rate schedule for Schedules 1 and 7 a
monthly and annual total number of customers disconnected from service in each of the
past three calendar years (2005-2007).
RESPONSE TO REQUEST NO. 68: The following table contains the monthly
count by Service Agreement Type for Turn-Off Orders. This information is not available
by rate schedule; therefore, the Residential Service Agreement Type contains turn-off
orders for Schedules 1, 4, and 5. The information below includes all turn-off order
types; Le., Reads, Off at Meters, Just Stop Billngs, Disconnects, Finals, etc.
Rates 01, 04, & 05 Rate 07
Small
YearlMonth Residential Commercial
Jan-05 9,312 1,119
Feb-05 9,690 1,022
Mar-05 11,983 1,041
Apr-05 11,688 817
May-05 12,977 1,182
Jun-05 13,942 1,178
Jul-05 12,736 847
Aug-05 15,803 967
Sep-05 13,811 959
Oct-05 12,658 846
Nov-05 11,845 813
Dec-05 10,601 808
2005 TOTALS 147,046 11,599
Jan-06 10,443 940
Feb-06 10,508 913
Mar-06 12,897 1,083
Apr-06 10,691 818
May-06 14,378 1,168
Jun-06 14,752 3,896
Jul-06 12,338 1,161
Aug-06 13,657 1,023
Sep-06 11,824 1,006
Oct-06 11,635 840
Nov-06 10,118 799
Dec-06 9,111 777
2006 TOTALS 142,352 14,424
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 7
Jan-07
Feb-07
Mar-07
Apr-07
May-07
Jun-07
Jul-07
Aug-07
Sep-07
Oct-07
Nov-07
Dec-07
2007 TOTAL
10,090
9,643
11,358
11,259
11,993
12,215
12,250
13,917
10,050
11,561
9,934
8,466
132,736
2,326
1,522
904
871
753
744
735
934
773
771
657
702
11,692
The response to this Request was prepared by Michael Youngblood, Pricing
Analyst II, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 8
REQUEST NO. 69: What new initiatives have been taken by the Company to
provide assistance to customers who are having trouble paying their bils?
RESPONSE TO REQUEST NO. 69: Beginning in 2006, Customer Service
Representatives' annual training has included an emphasis on offering the 2-1-1 Idaho
CareLine phone number to customers.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 9
REQUEST NO. 70: Please provide by rate schedule for Schedules 1 and 7 a
monthly and annual total number of customers who entered into a payment
arrangement agreement for each of the past three calendar years (2005-2007).
RESPONSE TO REQUEST NO. 70: The table below represents the number of
accounts, with Schedule 1 and Schedule 7 service locations, that established payment
arrangements from 2005-2007. An account may include both Schedule 1 and Schedule
7 service locations. Therefore, if a Schedule 7 service location is included on the
account, the account is talled in the Schedule 7 column. The count does not reflect the
number of "customers" since a customer may have more than one account. The option
to aggregate this data specifically to the customer is not available.
Payment Arrangement Count, Per Account, by Schedule, by Month
Month Schedule Schedule Month Schedule Schedule Month Schedule Schedule
7 1 7 1 7 1
Jan-05 519 13,956 Jan-06 562 13,820 Jan-07 628 14,370
Feb-05 640 14,325 Feb-06 566 14,840 Feb-07 635 14,738
Mar-05 700 17,769 Mar-06 621 17,110 Mar-07 846 18,699
Apr-05 634 14,139 Apr-06 565 13,465 Apr-07 746 16,088
May-05 585 13,690 May-06 655 15,834 May-07 695 15,148
Jun-05 584 12,972 Jun-06 561 13,261 Jun-07 602 14,096
Jul-05 503 10,229 Jul-06 534 12,023 Jul-07 689 14,819
Aug-05 557 13,787 Aug-06 616 14,387 Aug-07 653 17,906
Sep-05 604 13,728 Sep-06 604 14,951 Sep-07 709 17,054
Oct-05 524 14,521 Oct-06 665 15,879 Oct-07 733 19,130
Nov-05 484 12,101 Nov-06 494 12,625 Nov-07 565 16,548
Dec-05 479 12,214 Dec-06 461 10,636 Dec-07 629 14,285
2005 2006 2007
TOTALS 6,813 163,431 TOTALS 6,904 168,831 TOTALS 8,130 192,881
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 10
REQUEST NO. 71: Please provide by rate schedule for Schedules 1 and 7 a
monthly and annual total number of customers who defaulted on a payment
arrangement in each of the past three years (2005-2007)?
RESPONSE TO REQUEST NO. 71: The table below represents the count of
payment arrangements made on accounts with Schedule 1 and Schedule 7 service
locations from 2005-2007 that ended in default. Since both Schedule 1 and Schedule 7
service locations may be included on a single account, accounts that include a
Schedule 7 service are talled in the Schedule 7 column. The count does not reflect the
"number of customers" since a customer may have more than one account. The option
to aggregate this data specifically to the customer is not available.
Default Payment Arrangement Count, Per Account, by Schedule, by Month
Month Schedule Schedule Month Schedule Schedule Month Schedule Schedule
7 1 7 1 7 1
Jan-05 188 6,329 Jan-06 215 6,165 Jan-07 216 5,782
Feb-05 254 6,383 Feb-06 208 6,717 Feb-07 230 6,325
Mar-05 256 8,402 Mar-06 219 8,175 Mar-07 290 8,770
Apr-05 194 6,358 Apr-06 166 6,237 Apr-07 244 6,921
May-05 199 6,156 May-06 206 7,005 May-07 206 6,332
Jun-05 172 5,505 Jun-06 158 5,638 Jun-07 190 5,814
Jul-05 169 4,492 Jul-06 165 4,836 Jul-07 207 6,281
Aug-05 192 6,053 Aug-06 177 6,134 Aug-07 232 8,025
Sep-05 213 6,249 Sep-06 193 6,671 Sep-07 237 7,919
Oct-05 186 6,439 Oct-06 193 6,642 Oct-07 225 8,277
Nov-05 156 5,272 Nov-06 137 5,079 Nov-07 194 7,262
Dec-05 157 5,474 Dec-06 146 4,253 Dec-07 221 6,104
2005 2006 2007
TOTALS 2,336 73,112 TOTALS 2,183 73,552 TOTALS 2,692 83,812
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 11
REQUEST NO. 72: Please provide by rate schedule for Schedules 1 and 7 a
monthly and annual total number of payment arrangement agreements entered into by
the Company for each of the past three calendar years (2005-2007).
RESPONSE TO REQUEST NO. 72: The table below represents the count of
payment arrangements made on accounts with Schedule 1 and Schedule 7 service
locations in 2005-2007. The count reflects more than one payment arrangement during
a calendar month for some accounts.
Customers can request Schedule 1 and Schedule 7 service locations be
combined onto one account. For the purposes of the chart below, if a Schedule 7
service location and a Schedule 1 service location were included on the same account,
the account's payment arrangement was tallied in the Schedule 7 column.
Total Payment Arrangements, by Rate Schedule, by Month
Month Schedule Schedule Month Schedule Schedule Month Schedule Schedule
7 1 7 1 7 1
Jan-05 775 13,825 Jan-06 824 13,709 Jan-07 940 14,223
Feb-05 868 14,230 Feb-06 786 14,747 Feb-07 899 14,621
Mar-05 963 17,819 Mar-06 858 17,188 Mar-07 1,233 18,657
Apr-05 992 13,907 Apr-06 773 13,390 Apr-07 1,041 15,991
May-05 892 13,515 May-06 943 15,698 May-07 1,017 14,968
Jun-05 910 12,750 Jun-06 898 13,043 Jun-07 874 13,944
Jul-05 756 10,060 Jul-06 789 11,867 Jul-07 1,024 14,657
Aug-05 839 13,651 Aug-06 937 14,258 Aug-07 941 17,889
Sep-05 965 13,500 Sep-06 891 14,799 Sep-07 1,035 16,864
Oct-05 733 14,444 Oct-06 951 15,790 Oct-07 1,059 19,083
Nov-05 738 11,955 Nov-06 813 12,407 Nov-07 841 16,476
Dec-05 865 11,939 Dec-06 753 10,433 Dec-07 914 14,151
2005 2006 2007
TOTALS 10,296 161,595 TOTALS 10,216 167,329 TOTALS 11,818 191,524
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 12
#-
REQUEST NO. 73: Please provide by rate schedule for Schedules 1 and 7 a
monthly and annual total number of defaulted payment arrangements for each of the
past three calendar years (2005-2007).
RESPONSE TO REQUEST NO. 73: The table below represents the count of
payment arrangements made on accounts with Schedule 1 and Schedule 7 service
locations in 2005-2007 that ended in default. The count reflects more than one
defaulted payment arrangement during a calendar month for some accounts. For the
purposes of the chart below, if a Schedule 1 service location and a Schedule 7 service
location were included on the same account, the account's defaulted payment
arrangement was talled in the Schedule 7 column.
Default Payment Arrangement Count, by Schedule, by Month
Month Schedule Schedule Month Schedule Schedule Month Schedule Schedule
7 1 7 1 7 1
Jan-05 289 6,311 Jan-06 330 6,146 Jan-07 326 5,773
Feb-05 353 6,377 Feb-06 278 6,725 Feb-07 340 6,305
Mar-05 352 8,566 Mar-06 289 8,345 Mar-07 442 8,893
Apr-05 277 6,367 Apr-06 213 6,288 Apr-07 353 6,954
May-05 286 6,172 May-06 306 7,021 May-07 327 6,308
Jun-05 277 5,480 Jun-06 217 5,672 Jun-07 267 5,819
Jul-05 241 4,482 Jul-06 270 4,801 Jul-07 322 6,295
Aug-05 304 6,051 Aug-06 288 6,174 Aug-07 333 8,108
Sep-05 279 6,283 Sep-06 315 6,651 Sep-07 343 7,911
Oct-05 267 6,464 Oct-06 270 6,719 Oct-07 365 8,333
Nov-05 212 5,295 Nov-06 211 5,082 Nov-07 296 7,308
Dec-05 246 5,455 Dec-06 268 4,176 Dec-07 349 6,069
2005 2006 2007
TOTALS 3,383 73,303 TOTALS 3,255 73,800 TOTALS 4,063 84,076
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY -13
REQUEST NO. 74: Please provide by rate schedule for Schedules 1 and 7 a
monthly and annual total number of customers that participated in the Budget Pay
Program in each of the past three calendar years (2005-2007)?
RESPONSE TO REQUEST NO. 74: The table below represents the number of
accounts with Schedule 1 and Schedule 7 service locations that were enrolled in Budget
Pay from 2006-2007. An account may include both Schedule 1 and Schedule 7 service
locations. Therefore, if a Schedule 7 service location is included on the account, the
account is talled in the Schedule 7 column. The count does not reflect the number of
"customers" since a customer may have more than one account.The option to
aggregate this data specifically to the customer is not available.
Data is available only for 2006-2007.
Accounts with Budget Pay, Schedules 7,1
Month Schedule 7 Schedule 1 Month Schedule 7 Schedule 1 Month Schedule 7 Schedule 1
Jan-05 Jan-06 351 37,766 Jan-07 287 38,488
Feb-05 Feb-06 345 38,131 Feb-07 295 38,673
Mar-05 Mar-06 353 38,497 Mar-07 289 38,944
Apr-05 Apr-06 355 38,658 Apr-07 291 39,031
May"'05 May-06 348 38,531 May-07 296 38,970
Jun-05 Jun-06 351 38,251 Jun-07 300 38,800
Jul-05 Jul-06 310 38,058 Jul-07 298 38,802
Aug-05 Aug-06 302 39,828 Aug-07 299 38,987
Sep-05 Sep-06 293 38,290 Sep-07 301 39,248
Oct-05 Oct-06 291 38,359 Oct-07 304 40,152
Nov-05 Nov-06 289 38,361 Nov-07 303 40,323
Dec-05 Dec-06 286 38,431 Dec-07 304 40,345
2005 2006 2007
AVERAGE AVERAGE 323 38,430 AVERAGE 297 39,230
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 14
REQUEST NO. 75: Please provide by rate schedule for Schedules 1 and 7a
monthly and annual total number of customers that dropped out of the Budget Pay
Program in each of the past three calendar years (2005-2007)?
RESPONSE TO REQUEST NO. 75: The table below represents the number of
accounts enrolled in the Budget Pay Program with enrollment ending in the month and
year indicated.
Accounts that dropped out of Budget Pay, Schedules 7,1
Month Schedule Schedule Month Schedule Schedule Month Schedule Schedule
7 1 7 1 7 1
Jan-05 2 361 Jan-06 1 388 Jan-07 10 435
Feb-05 7 293 Feb-06 3 329 Feb-07 5 357
Mar-05 4 352 Mar-06 2 324 Mar-07 3 389
Apr-05 1 365 Apr-06 3 304 Apr-07 4 371
May-05 10 412 May-06 6 488 May-07 5 483
Jun-05 12 423 Jun-06 2 489 Jun-07 6 457
Jul-05 1 347 Jul-06 4 426 Jul-07 6 470
Aug-05 4 462 Aug-06 8 521 Aug-07 7 516
Sep-05 9 417 Sep-06 7 429 Sep-07 11 422
Oct-05 4 363 Oct-06 5 487 Oct-07 6 499
Nov-05 2 351 Nov-06 3 396 Nov-07 6 469
Dec-05 7 428 Dec-06 7 416 Dec-07 2 467
2005 2006 2007
TOTALS 63 4,574 TOTALS 51 4,997 TOTALS 71 5,335
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY -15
REQUEST NO. 76: Please provide by rate schedule for Schedules 1 and 7 a
monthly and annual number of customers that participated in the Levelized Pay
Program in each of the past three calendar years (2005-2007).
RESPONSE TO REQUEST NO. 76: Levelized payment arrangements are not
tracked separately from other payment arrangements. However, for this response,
accounts with payment arrangements of ten months or more are considered to be
Levelized Payment arrangements~ The chart below indicates the number of accounts,
with Schedule 1 and Schedule 7 service locations, that had a Levelized Payment
arrangement between 2005 and 2007.
Accounts with Levelized Pay, by Schedule, by Month
Month Schedule Schedule Month Schedule Schedule Month Schedule Schedule
7 1 7 1 7 1
Jan-05 3 173 Jan-06 3 230 Jan-07 2 114
Feb-05 2 453 Feb-06 9 601 Feb-07 6 361
Mar-05 4 600 Mar-06 4 811 Mar-07 5 731
Apr-05 2 275 Apr-06 6 359 Apr-07 1 316
May-05 0 175 May-06 1 284 May-07 0 195
Jun-05 1 108 Jun-06 1 187 Jun-07 4 116
Jul-05 1 93 Jul-06 3 102 Jul-07 0 89
Aug-05 1 118 Aug-06 4 107 Aug-07 0 160
Sep-05 0 130 Sep-06 1 113 Sep-07 0 206
Oct-05 2 160 Oct-06 3 102 Oct-07 2 181
Nov-05 0 100 Nov-06 1 80 Nov-07 1 77
Dec-05 0 146 Dec-06 1 65 Dec-07 2 127
2005 2006 2007
TOTALS 16 2,531 TOTALS 37 3,041 TOTALS 23 2,673
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 16
REQUEST NO. 77: Please provide by rate schedule for Schedules 1 and 7 a
monthly and annual total number of customers that were unable to keep their levelized
payment arrangement and were subsequently disconnected from service in each of the
past three calendar years (2005-2007).
RESPONSE TO REQUEST NO. 77: Levelized payment arrangements are not
tracked separately from other payment arrangements. However, for this response,
accounts with payment arrangements of ten months or more are considered to be
Levelized Payment arrangements. The chart below indicates the number of accounts
with Schedule 1 and Schedule 7 service locations that had a Levelized Payment
arrangement that was not kept, resulting in service disconnection for reason of non-
payment.None of the Schedule 7 accounts with Levelized Pay arrangements between
2005 and 2007 had broken arrangements that resulted in disconnection for non-
payment.
Accounts with Levelized Pay, resulting in disconnection for non-payment,
by Schedule, by Month
Month Schedule Schedule Month Schedule Schedule Month Schedule Schedule
7 1 7 1 7 1
Jan-05 0 8 Jan-06 0 12 Jan-07 0 3
Feb-05 0 26 Feb-06 0 35 Feb-07 0 21
Mar-05 0 45 Mar-06 0 81 Mar-07 0 36
Apr-05 0 17 Apr-06 0 25 Apr-07 0 14
May-05 0 4 May-06 0 7 May-07 0 9
Jun-05 0 0 Jun-06 0 6 Jun-07 0 3
Jul-05 0 4 Jul-06 0 6 Jul-07 0 1
Aug-05 0 3 Aug-06 0 2 Aug-07 0 4
Sep-05 0 1 Sep-06 0 3 Sep-07 0 4
Oct-05 0 3 Oct-06 0 1 Oct-07 0 4
Nov-05 0 0 Nov-06 0 2 Nov-07 0 2
Dec.:05 0 4 Dec-06 0 2 Dec-07 0 2
2005 2006 2007
TOTALS 0 115 TOTALS 0 182 TOTALS 0 103
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 17
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 18
REQUEST NO. 78: For each of the past three calendar years (2005-2007),
please provide the total dollar amount contributed to Project Share for Idaho customers
by: a) Idaho Power shareholders; b) Idaho Power employees; c) contributions from
Idaho customers; and, d) other sources.
RESPONSE TO REQUEST NO. 78: In calendar year 2005, Idaho Power
customers donated $203,126 and shareholders donated $45,313. Of the $45,313
shareholder donation, $20,313 paid for Salvation Army administrative services.
In 2006, Idaho Power customers donated $201,226 and shareholders donated
$45,123. Of the $45,123 shareholder donation, $20,123 paid for Salvation Army
administrative services.
Finally, in 2007, Idaho Power customers donated $198,953 and shareholders
donated $44,895. Of the $44,895 shareholder donation, $20,895 paid for Salvation
Army administrative services.
Idaho Power employee donations are not tracked separately, as their donations
are pooled with all customer donations for Project Share received through Idaho
Power's billng statements.
Idaho Power sends Project Share donations to the Salvation Army for use toward
their clients' energy needs. The Salvation Army and The Project Share Board of
Directors allot dollars as needed during the heating season regardless of heating source
of their clients.
Idaho Power is not privy to the information regarding contributions provided by
other sources.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY -19
The response to this Request was prepared at the request and under the
direction of Theresa Drake, Customer Relations and Energy Effciencies Manager,
Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel, Idaho Power
Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 20
REQUEST NO. 79: What was the total dollar amount received by Idaho Power
Idaho customers from Project Share in each of the past three calendar years (2005-
2007)?
RESPONSE TO REQUEST NO. 79: The Project Share Program, within the
Salvation Army, fiscal year begins October 1 and ends September 31 each year. The
Salvation Army grants Project Share assistance to their clients based on need
regardless of their heat source.
During the 2004/2005 fiscal year (10/1/04-9/30/05), $188,509 was paid to assist
with electric bils. For the fiscal 2005/2006 year, $176,909 was paid to assist with
electric bils. And, for the 2006/2007 fiscal year (10/1/06-9/30/07), $161,452 was paid to
assist with electric bils.
These amounts may include funds to electric customers residing in Idaho
Power's service territory but also who are not served by Idaho Power. These funds may
be provided to residents of Burley, Heyburn, Rupert, Weiser, and within United Electric's
territory as well as Idaho Power customers in Idaho and Oregon.
The response to this Request was prepared at the request and under the
direction of Theresa Drake, Customer Relations and Energy Efficiencies Manager,
Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel, Idaho Power
Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 21
REQUEST NO. 80: What was the total dollar amount raised for Project Share
through your partnership with a local coffee company in each of the past two calendar
years (2006-2007)?
RESPONSE TO REQUEST NO. 80: The amount of donations received through
sales of Comfort Café products in 2006 was $129.00. Idaho Power shareholders
matched an additional $12.90. For 2007, the amount of donations received through
sales of Comfort Café products was $117.00 and shareholders matched an additional
$11.70. Idaho Power discontinued the Comfort Café program at the end of 2007.
The response to this Request was prepared at the request and under the
direction of Theresa Drake, Customer Relations and Energy Efficiencies Manager,
Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel, Idaho Power
Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 22
REQUEST NO. 81: Other than Project Share, did the Company or its
shareholders contribute to community-based organizations for the purpose of providing
services to or paying energy bills of low-income customers in Idaho? If so, please
identify the organization and the dollar amount contributed by Idaho Power in each of
the past three calendar years (2005-2007).
RESPONSE TO REQUEST NO. 81: The employees of Idaho Power and the
shareholders contribute to many community-based organizations through The
Employee Community Fund and Corporate Contributions program. Several of these
organizations may provide services to or pay energy bils for low-income Idaho Power
customers in Idaho. The Company does not track how the community-based
organizations spend the contributions, nor does it require that contributions offset
customer bils. Idaho Power does not directly payor contribute to paying customers
bils.
Idaho Power does not contribute customer funds to any community based
organizations that pay energy bils.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, and Theresa Drake, Customer Relations and Engineering Effciency
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 23
REQUEST NO. 82: Does Idaho Power have any in-house programs that assist
low-income customers or customers needing more personalized attention? If yes,
please describe.the programs and the dollar amount, if any, that have been collected for
bil payment assistance in each of the past three calendar years (2005-2007)?
RESPONSE TO REQUEST NO. 82: Idaho Power does have programs that
assist low-income customers or customers needing more personalized attention. One
of these programs, Weatherization Assistance for Qualified Customers, is reported
annually to the Idaho Public Utilities Commission. Please see the Weatherization
Assistance for Qualified Customers report for 2007 on Idaho Power's website for details
(ww.idahopower.com/aboutus/regulatoryinfo).ln 2008, Idaho Power is piloting a
program to assist low-income customers through the Home Weatherization Pilot.
Details of this program were provided in Idaho Power's response to Staffs production
request No. 20. Also please see Idaho Power's response to Staffs production request
NO.41.
Idaho Power does not have an in-house program that provides direct bil
payment assistance to low-income customers.
The response to this Request was prepared by Theresa Drake, Customer
Relations and Energy Effciencies Manager, and Pete Pengily, Customer Research and
Analysis Leader, Idaho Power Company, in consultation with Barton L. Kline, Lead
Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 24
REQUEST NO. 83: What programs, if any, are offered by Idaho Power that wil
assist customers who wil have higher bils under the proposed tiered rate structure than
under the current rate structure?
RESPONSE TO REQUEST NO. 83: Please see Idaho Power's responses to
Staffs production requests Nos. 20, 41, 78, 81, and 82. In addition, Idaho Power's
Customer Service Representatives refer customers who may need assistance paying
their bils to the Idaho Care Line, 2-1-1. Idaho Power's website also provides customers
information on the Low Income Home Energy Assistance Program ("L1HEAP") and
agencies that may be contacted for assistance.
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 25
REQUEST NO. 84: What programs wil be implemented to offer targeted
assistance for customers with electric space heat?
RESPONSE TO REQUEST NO. 84: Please see the Idaho Power's responses to
Staffs production requests Nos. 20, 41, and 82.
The response to this Request was prepared by Pete Pengilly, Customer
Research and Analysis Leader, Idaho Power Company, in consultation with Barton L.
Kline, Lead Counsel, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 26
REQUEST NO. 85: How many Idaho customers were signed up for
moratorium/winter protection from disconnection in each of the last three calendar years
(2005-2007)?
RESPONSE TO REQUEST NO. 85: The chart below groups accounts by each
winter season, rather than by year, to more accurately represent the number of
accounts for which the customer "declared" eligibility for the moratorium/winter
protection from disconnection for non-payment.
ACCOUNTS WITH MORITORIUMIWINTER PROTECTION
Winter/Season
TOTALS
2004/2005
6,667
2005/2006
7,971
2006/2007
6,362
2007/2008
10,284
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 27
REQUEST NO. 86: How many of those customers who declared the need for
moratorium/winter protection were placed on the Winter Payment Plan?
RESPONSE TO REQUEST NO. 86: Idaho Power began tracking Winter
Payment Plans mid-year, 2005. The chart below represents the number of accounts for
which the customer was eligible and declared the need for moratorium/winter protection
and established a Winter Payment Plan between November 2005 through March 2008.
Winter/Season
TOTALS
ACCOUNTS WITH MORITORIUM PROTECTION
and a Winter Payment Plan
2004/2005 2005/2006 2006/2007no data 144 486 2007/2008
2,563
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 28
REQUEST NO. 87: How many customers on the Winter Payment Plan were not
able to meet the monthly payment in each of the last three calendar years (2005-2007)?
RESPONSE TO REQUEST NO. 87: Idaho Power began tracking Winter
Payment Plans mid-year 2005. The chart below represents the number of accounts, by
winter season, for which a Winter Payment Plan was established and for which the
customer did not meet the terms of that plan.
Accounts with a Winter Payment Plan that was not met
Winter/Season
TOTALS
2004/2005
no data
2005/2006
98
2006/2007
376
2007/2008
1,926
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 29
REQUEST NO. 88: How does Idaho Power educate and inform customers of
the availability of protection from disconnection during winter months and availability of
the Winter Payment Plan? Please provide copies of any written brochures or
documents sent or otherwise provided to customers.
RESPONSE TO REQUEST NO. 88: During the months of November,
December, January, and February a "What You Need to Know About Our Winter
Protection Program" brochure is included in all final disconnection notices. This
brochure informs customers of both the Winter Protection Program (the moratorium)
and the availabilty of the Winter Payment Plan. In addition, the "Important Information
About Your Winter Electric Service" brochure is included in the December, January, and
February reminder notices sent to customers who have enrolled in the moratorium.
This brochure provides customers with information about the Winter Payment Plan and
encourages them to pay a portion of their electric bils during the winter months to help
keep the unpaid balance as low as possible. Annually, an "Idaho Residential Consumer
Information" brochure is sent to all residential customers. The brochure provides
customers with information on the Winter Protection Program and the Winter Payment
Plan. In addition to the written brochures, Customer Service Representatives and Field
Personnel are trained on the protection options available to customers. Employees
verbally explain the provisions of the Winter Protection Plan and offer customers
protection options and a Winter Pay Plan based on eligibility. Copies of these
brochures are attached hereto.
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 30
The response to this Request was prepared by Maggie Brilz, Customer Service
Manager, Idaho Power Company, in consultation with Barton L. Kline, Lead Counsel,
Idaho Power Company.
DATED at Boise, Idaho, this 2nd day of October 2008.
c7lJ,~LISA D. NORD~
Attorney for Idaho Power Company
BARTON L. KLINE
Attorney for Idaho Power Company
DONOVAN E. WALKER
Attorney for Idaho Power Company
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 31
CERTIFICATE OF SERVICE
I HEREBY CERTIFY that on this 2nd day of October 2008 I served a true and
correct copy of IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH
PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER
COMPANY upon the following named parties by the method indicated below, and
addressed to the following:
Commission Staff
Weldon B. Stutzman
Deputy Attorney General
Idaho Public Utilties Commission
472 West Washington
P.O. Box 83720
Boise, Idaho 83720-0074
Neil Price
Deputy Attorney General
Idaho Public Utilities Commission
472 West Washington
P.O. Box 83720
Boise, Idaho 83720-0074
Industrial Customers of Idaho Power
Peter J. Richardson, Esq.
RICHARDSON & O'LEARY PLLC
515 North 27th Street
P.O. Box 7218
Boise, Idaho 83702
Dr. Don Reading
Ben Johnson Associates
6070 Hil Road
Boise, Idaho 83703
Idaho Irrigation Pumpers
Association, Inc.
Randall C. Budge
Eric L. Olsen
RACINE, OLSON, NYE, BUDGE &
BAILEY, CHARTERED
P.O. Box 1391
201 East Center
Pocatello, Idaho 83204-1391
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-- Email Weldon.stutzmanØ2puc.idaho.gov
-LHand Delivered
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-- Email Neil.priceØ2puc.idaho.gov
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.. Email peterØ2richardsonandolearv.com
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.. Email dreadingØ2mindspring.com
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.. Email rcbØ2racinelaw.net
eloØ2racinelaw.net
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 32
Anthony Yankel
Yankel & Associates, Inc.
29814 Lake Road
Bay Vilage, Ohio 44140
Kroger Co. I Fred Meyer and Smiths
Michael L. Kurt
Kurt J. Boehm
BOEHM, KURTZ & LOWRY
36 East Seventh Street, Suite 1510
Cincinnati, Ohio 45202
The Kroger Co.
Attn: Corporate Energy Manager (G09)
1014 Vine Street
Cincinnati, Ohio 45202
Kevin Higgins
Energy Strategies, LLC
Parkside Towers
215 South State Street, Suite 200
Salt Lake City, Utah 84111
Micron Technology
Conley Ward
Michael C. Creamer
GIVENS PURSLEY, LLP
601 West Bannock Street
P.O. Box 2720
Boise, Idaho 83701-2720
Dennis E. Peseau, Ph.D.
Utility Resources, Inc.
1500 Liberty Street SE, Suite 250
Salem, Oregon 97302
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.. Email tony(áyankel.net
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.. Email mkurt(áBKLlawfirm.com
kboehm(áBKLlawfrm.com
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-- Email khiggins(áenergystrat.com
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.l Email cew(ágivenspursley.com
mcc(ágivenspursley.com
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-2 Email dennvtempØ2yahoo.com
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 33
Department of Energy
Lot R. Cooke
Arthur Perry Bruder
Offce of the General Counsel
United States Department of Energy
1000 Independence Avenue SW
Washington, DC 20585
Routing Symbol GC-76
Dwight D. Etheridge
Exeter Associates, Inc.
5565 Sterrett Place, Suite 310
Columbia, MD 21044
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-2 Email Lot.Cooke(Çhg.doe.gov
Arthur. Bruder(âhg .doe.gov
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1L Email detheridge(âexeterassociates.com
Community Action Partnership
Association Of Idaho
Brad M. Purdy
Attorney at Law
2019 North 1¡th Street
Boise, Idaho 83702
Hand Delivered
1L U.S. Mail
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1L Email bmpurdy(âhotmail.com
Snake River Allance
Ken Miler
Snake River Allance
P.O. Box 1731
Boise, Idaho 83701
Hand Delivered
1L U.S. Mail
_ Overnight Mail
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1L Email kmiler(âsnakeriverallance.org
IDAHO POWER COMPANY'S RESPONSE TO THE FIFTH PRODUCTION
REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY - 34
BEFORE THE
IDAHO PUBLIC UTiliTIES COMMISSION
CASE NO. IPC-E-08-10
IDAHO POWER COMPANY
RESPONSE TO STAFF'S
PRODUCTION REQUEST NO. 88
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1.
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p
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1
5
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2.
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3.
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6.
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s
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7.
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a
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8.
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p
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a.
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