20070727Staff to IPC 10-25.pdf

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WELDON B. STUTZMAN
DEPUTY ATTORNEY GENERAL
IDAHO PUBLIC UTILITIES COMMISSION
472 WEST WASHINGTON STREET
PO BOX 83720
BOISE, IDAHO 83720-0074
[phone]
ISB NO. 3283
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LLJ I ,JUL L I Hr'j 9: 5 J
JDAjiO PUbLiCU nUTIES COr.-liJiISS!Cn j
DONOY AN E. WALKER
DEPUTY ATTORNEY GENERAL
IDAHO PUBLIC UTILITIES COMMISSION
PO BOX 83720
BOISE, IDAHO 83720-0074
[phone]
ISB NO. 5921
Street Address for Express Mail:
472 W. WASHINGTON
BOISE, IDAHO 83702-5983
Attorney for the Commission Staff
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF THE APPLICATION
OF IDAHO POWER COMPANY FOR
AUTHORITY TO INCREASE ITS RATES AND
CHARGES FOR ELECTRIC SERVICE TO
ELECTRIC CUSTOMERS IN THE STATE OF IDAHO.
CASE NO. IPC-07-
SECOND PRODUCTION
REQUEST OF THE
COMMISSION STAFF TO
IDAHO POWER COMPANY
The Staff of the Idaho Public Utilities Commission, by and through its attorney of record
Weldon B. Stutzman, Deputy Attorney General, requests that Idaho Power Company (Company;
IPC) provide the following documents and information as soon as possible, but no later than
FRIDAY, AUGUST 17,2007.
SECOND PRODUCTION REQUEST TO
IDAHO POWER COMPANY JULY 27, 2007
This Production Request is to be considered as continuing, and Idaho Power Company is
requested to provide, by way of supplementary responses, additional documents that it or any
person acting on its behalf may later obtain that will augment the documents produced.
For each item, please indicate the name of the person(s) preparing the answers, along with
the job title of such person(s) and the witness who can sponsor the answer at hearing.
REQUEST NO. 10: Please provide the following energy information used in the
Company s filing.
a) Energy use by schedule prior to weather normalization.
b) Weather normalized energy use by schedule.
c) The development of energy allocators used in the Jurisdictional Separations Study.
d) The development of energy allocators used in the Idaho Class Cost of Service Study.
e) The development ofthe system energy load used in the Company s AURORA power
supply model runs.
f) Identify and discuss any forecast adjustments included in the energy amounts provided in
a) through e) above.
REQUEST NO. 11: Please provide the following demand information used in the
Company s filing.
a) Demand by schedule prior to any adjustments.
b) Demand by Schedule after any adjustments as used for revenue calculations in Company
Exhibit No. 59.
c) The development of demand allocators as used in the Jurisdictional Separations Study.
d) The development of demand allocators as used in the Idaho Class Cost of Service Study.
e) Identify and discuss any forecast adjustments included in the demand amounts provided
in a) through d) above.
SECOND PRODUCTION REQUEST TO
IDAHO POWER COMPANY JULY 27 , 2007
REQUEST NO. 12: Please provide the following customer information used in the
Company s filing.
a) The number of customers by Schedule prior to any adjustments.
b) The number of customers by Schedule after any adjustments as shown in Company
Exhibit No. 59.
c) The development of the number of customers used in the Company s Jurisdictional
Separations Study.
d) The development of the number of customers used in the Company s Class Cost of
Service Study.
e) Identify and discuss any forecast adjustments included in the amounts of customers
provided in a) through d) above.
REQUEST NO. 13: In accordance with Rule No. 403 of the Utility Customer Relations
Rules (UCRR), please provide the written records from November 2005 through June 2007 of
customer complaints and requests for conferences.
REQUEST NO. 14: Please provide the Company s performance objectives for handling
incoming calls. If the performance objectives differ between the Customer Service Call Center and
the Distribution Operation Center, please explain.
REQUEST NO. 15: Please provide the number of incoming calls for the Customer Service
Call Center handled by month from November 2005 through June 2007. How many calls were
completed solely through the use of the IVR system and how many were ACD calls?
REQUEST NO. 16: Please provide the number of abandoned calls to the Customer Service
Call Center by month from November 2005 through June 2007. "Abandoned calls" are calls that
reach the Company s incoming telephone system, but are terminated by the caller before speaking
with a customer service representative.
SECOND PRODUCTION REQUEST TO
IDAHO POWER COMPANY JULY 27 2007
REQUEST NO. 17: Please provide the average speed of answer for the Customer Service
Call Center by month from November 2005 through June 2007. The "average speed of answer" is
the interval between when a call reaches the Company s incoming telephone system and when the
call is picked up by a customer service representative, and is typically measured in seconds.
REQUEST NO. 18: Please provide the service level for the Customer Service Call Center
by month from November 2005 through June 2007. "Service level" is the percentage of calls
answered within a certain number of seconds, e., 80% of calls answered within 20 seconds.
REQUEST NO. 19: Please provide the average number of busy signals reached by parties
calling the Customer Service Call Center by month from November 2005 through June 2007.
REQUEST NO. 20: Please provide the average response time for e-mail transactions by
month from November 2005 through June 2007. "Average response time" is the average number of
hours from receipt of an e-mail by the Company to sending a substantive response; auto-response
acknowledgements do not count as a substantive response.
REQUEST NO. 21: Please provide the number of incoming "outage" calls handled by the
Distribution Operation Center by month from November 2005 through June 2007. How many calls
were completed solely through the use ofthe IVR system and how many were ACD calls.
REQUEST NO. 22: Please provide the number of abandoned calls to the Distribution
Operation Center by month from November 2005 through June 2007. "Abandoned calls" are calls
that reach the Company s incoming telephone system, but the calling party terminates the call before
speaking with a customer service representative.
REQUEST NO. 23: Please provide the average speed of answer for the Distribution
Operation Center by month from November 2005 through June 2007. The "average speed of
answer" is the interval between when a call reaches the Company s incoming telephone system and
when the call is picked up by a customer service representative, and is typically measured in
seconds.
SECOND PRODUCTION REQUEST TO
IDAHO POWER COMPANY JULY 27 2007
REQUEST NO. 24: Please provide the service level for the Distribution Operation Center
by month from November 2005 through June 2007. "Service level" is the percentage of calls
answered within a certain number of seconds, e., 80% of calls answered within 20 seconds.
REQUEST NO. 25: Please provide the average number of busy signals reached by parties
calling the Distribution Operation Center by month from November 2005 through June 2007.
DATED at Boise, Idaho, this ,/.-I f4.rday of July 2007.
Weldon B. Stutzman
Deputy Attorney General
Technical Staff: Keith Hessing
Chris Hecht
i:urnisc:prodreq/ipceO7.8wsrpskh staff to ipc 2
SECOND PRODUCTION REQUEST TO
IDAHO POWER CO~ ANY JULY 27, 2007
CERTIFICATE OF SERVICE
HEREBY CERTIFY THAT I HAVE THIS 27TH DAY OF mLY 2007
SERVED THE FOREGOING SECOND PRODUCTION REQUEST OF THE
COMMISSION STAFF TO IDAHO POWER, IN CASE NO. IPC-07-, BY
MAILING A COpy THEREOF, POSTAGE PREPAID, TO THE FOLLOWING:
BARTON L KLINE
LISA D NORDSTROM
IDAHO POWER COMPANY
PO BOX 70
BOISE ID 83707-0070
JOHN R GALE
VP - REGULATORY AFFAIRS
IDAHO POWER COMPANY
PO BOX 70
BOISE ID 83707-0070
PETER J RICHARDSON
RICHARDSON & O'LEARY
PO BOX 7218
BOISE ID 83702
DR DON READING
6070 HILL ROAD
BOISE ID 83703
SECRETARY
CERTIFICATE OF SERVICE