20070517IPC to Complainant 26-31, 10-11.pdf

--
IDAHO
POWER
An IDACORP Company
\';'
:C,
i \ I ' I \ I' ,-
Lisa D. Nordstrom
Attorney
, "' ,
" i'
;I 'L- \ ; ; ,
: ~.-"
May 17, 2007
Jean D. Jewell, Secretary
Idaho Public Utilities Commission
472 West Washington Street
P. O. Box 83720
Boise, Idaho 83720-0074
Re:Case No. IPC-07-
Phillips v. Idaho Power
Dear Ms. Jewell:
Please find enclosed for filing an original and two (2) copies of Idaho Power
Company s Response to Petitioner s Second Set of Interrogatories and Requests for
Production of Documents in the above-referenced matter.
I would appreciate it if you would return a stamped copy of this transmittal letter in
the enclosed self-addressed , stamped envelope.
Very truly yours
~~ &,
1(
cxb~
Lisa D. Nordstrom
LDN:sh
Enclosures
O. Box 70 (83707)
1221 W. Idaho St.
Boise, ID 83702
LISA D. NORDSTROM ISB #5733
BARTON L. KLINE ISB #1526
Idaho Power Company
O. Box 70
Boise , Idaho 83707
Telephone No. [phone]
FAX Telephone No. [phone]
E-mail: Inordstrom (ij) idahopower.com
.i i . J
;;1 i2: C i
. - ' .' "
U L'Lli
. - _- ; ;",
35;
Attorneys for Idaho Power Company
Street Address for Express Mail
1221 West Idaho Street
Boise, Idaho 83702
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
JERENE PHILLIPS
Respondent.
) CASE NO. IPC-07-
IDAHO POWER COMPANY'
RESPONSE TO PETITIONER'
SECOND SET OF INTERROGATORIES
AND REQUESTS FOR PRODUCTION
OF DOCUMENTS
Petitioner
IDAHO POWER COMPANY
TO:PETITIONER AND HER ATTORNEY OF RECORD:
COMES NOW Idaho Power Company ("Idaho Power" or the "Company ) by and
through its attorneys of record and responds and objects to Petitioner s Second set of
Interrogatories and Requests for Production of Documents as follows:
This response is qualified by virtue of the fact that discovery is not yet complete
in this matter. Other pertinent facts and witnesses on which Respondent may rely
during the course of the matter may be discovered and Respondent reserves the right
to supplement this response to set forth such facts and witnesses. It is premature to
IDAHO POWER COMPANY'S RESPONSE TO PETITIONER'S SECOND SET OF INTERROGATORIES
AND REQUESTS FOR PRODUCTION OF DOCUMENTS -
require a full and complete response to this discovery and a limited objection is made
on that basis.
Petitioner interrogatories and document requests are objectionable to the
extent that they seek or may be deemed to seek information which is protected from
disclosure by attorney-client or other privilege , as attorney work-product, or as
containing mental impressions, conclusions, opinions , or legal theories of one or more
of Respondent's attorneys.
Petitioner s interrogatories are objectionable to the extent that they are overly
broad , general interrogatories such as those that ask defendant to state all facts on
which a contention is based.
Documents will be produced at a time and place mutually convenient to counsel
for the parties , and/or reasonable under the circumstances.
Confidential information will be produced only subject to entry of an appropriate
protective order.
IDAHO POWER COMPANY'S RESPONSE TO PETITIONER'S SECOND SET OF INTERROGATORIES
AND REQUESTS FOR PRODUCTION OF DOCUMENTS - 2
INTERROGATORIES
INTERROGATORY NO. 26:Please identify whether Idaho Power has ever
allowed a customer to pay less than the full amount of a back billing which arose from a
billing error.
RESPONSE TO INTERROGATORY NO. 26:
Idaho Power objects to the extent the Interrogatory is not limited to any stated
period of time or relates to a 90+ year time period that is longer than is relevant for
purposes of the issues in this docket; such discovery is overly broad and unduly
burdensome.Without waiving this objection, Idaho Power attempts to apply a
consistent interpretation of the Corrected Billings section of Rule G -- Billings and Utility
Customer Relations Rule 204.02 -- Corrections (IDAPA 31.21.01.204.02) when sending
corrected billings to customers.
Idaho Power Company current managers responsible for Metering and
Customer Service are not aware of any instance in the last five (5) years , in which a
customer with a Current Transformer (CT) installation involved in a billing error due to
an incorrect meter multiplier (meter constant) was allowed to pay less than the full back-
billed amount resulting from the billing error when accurate meter data existed.
Idaho Power Company current managers responsible for Metering and
Customer Service are aware of one instance in the last five (5) years , in which a
customer was allowed to pay less than the full back-billed amount resulting from a
billing error due to a mix-up in premises locations for a new tenant sign-up. In deviation
from the Company s general practice, regional metering representatives made an
IDAHO POWER COMPANY'S RESPONSE TO PETITIONER'S SECOND SET OF INTERROGATORIES
AND REQUESTS FOR PRODUCTION OF DOCUMENTS - 3
inappropriate field decision in January 2006 to reverse (forgive) the re-billing charges
($315.79) for the elderly woman living at the premises during the 4-month period a
different individual was erroneously identified as the customer of record for that location
and received her bills.The Company did not seek further payment because the
decision to reverse the charges had already been communicated to the customer.
ensure future billing errors would be handled properly, the Idaho Power Manager of
Customer Service instituted a multi-department management review of the statutes and
rules governing billing to ensure future billing error situations would be handled in
accordance with rules and statues.
The response to this request was prepared by Toby Clayton, Manager, Customer
Service, Idaho Power Company, in consultation with Duane Van Patten, Manager
Metering, Idaho Power Company, and Lisa Nordstrom , Attorney II , Idaho Power
Company.
IDAHO POWER COMPANY'S RESPONSE TO PETITIONER'S SECOND SET OF INTERROGATORIES
AND REQUESTS FOR PRODUCTION OF DOCUMENTS - 4
INTERROGATORY NO. 27 Please identify whether Idaho Power, within the last
five years , has allowed a customer to pay less than the full amount of a back billing, as
a compromise of a disputed bill.
RESPONSE TO INTERROGATORY NO. 27:
As stated in its Response to Interrogatory No. 26, Idaho Power attempts to apply
a consistent interpretation of the Corrected Billings section of Rule G -- Billings and
Utility Customer Relations Rule 204.02 -- Corrections (IDAPA 31.21.01.204.02) when
sending corrected billings to customers. Idaho Power Company s current managers
responsible for Metering and Customer Service are aware of only the instance
described in the Response to Interrogatory No. 26 , in the last five (5) years in which it
allowed a customer to pay less than the full back-billed amount resulting from a billing
error when accurate meter data existed.
Idaho Power Company has, on occasion, adjusted a back-billed amount in
compromise of a disputed bill in circumstances where accurate meter data did not exist.
These situations typically involve a meter that fails to register or an unavailable meter
reading for a specific date on which a change in premises occupants is to be processed.
The Company determines the service delivered and the energy consumed in these
situations on the basis of the best available data and creates estimated and/or prorated
billings. The Company is willing to revisit these estimated and/or prorated billings when
the usages upon which the billings are based are disputed by the customers. Where
the dispute is resolved in the customer s favor, the charges associated with the disputed
IDAHO POWER COMPANY'S RESPONSE TO PETITIONER'S SECOND SET OF INTERROGATORIES
AND REQUESTS FOR PRODUCTION OF DOCUMENTS - 5
amounts plus any associated late payment charges are deleted from the Customer
account.
The response to this request was prepared by Toby Clayton, Manager, Customer
Service, Idaho Power Company, in consultation with Duane Van Patten, Manager
Metering, and Lisa Nordstrom , Attorney II , Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO PETITIONER'S SECOND SET OF INTERROGATORIES
AND REQUESTS FOR PRODUCTION OF DOCUMENTS - 6
INTERROGATORY NO. 28 Is it Idaho Power s policy not to accept anything but
the full amount of the back billed amount?
RESPONSE TO INTERROGATORY NO. 28:
Idaho Power is required to follow the Utility Customer Relation Rules (UCRR)
and utility tariffs on file with the Idaho Public Utilities Commission. Their purpose is to
provide a set of fair, just, reasonable and non-discriminatory rules to address recurring
areas of disagreement between utilities and customers such as billing. Although it has
no written "policy" on this issue , Idaho Power has attempted to apply consistent
interpretation of Corrected Billings section of Rule G -- Billings and Utility Customer
Relations Rule 204.02 -- Corrections (IDAPA 31.21.01.204.02) when sending corrected
billings to customers. It is Idaho Power s practice to accept for payment nothing less
than the full back-billed amount resulting from a billing error when accurate meter data
existed.
The response to this request was prepared by Toby Clayton, Manager, Customer
Service , Idaho Power Company, in consultation with Lisa Nordstrom, Attorney II , Idaho
Power Company.
IDAHO POWER COMPANY'S RESPONSE TO PETITIONER'S SECOND SET OF INTERROGATORIES
AND REQUESTS FOR PRODUCTION OF DOCUMENTS - 7
INTERROGATORY NO. 29:If your answer to the proceeding Interrogatory is in
the affirmative, please identify the date that the Company policy was first adopted along
with the name of the individual responsible for instituting said policy.
RESPONSE TO INTERROGATORY NO. 29:
As explained in the response to Interrogatory No. 28, Idaho Power does not have
a written policy on this matter.
The response to this request was prepared by Toby Clayton , Manager, Customer
Service, Idaho Power Company, in consultation with Lisa Nordstrom, Attorney II , Idaho
Power Company.
IDAHO POWER COMPANY'S RESPONSE TO PETITIONER'S SECOND SET OF INTERROGATORIES
AND REQUESTS FOR PRODUCTION OF DOCUMENTS - 8
INTERROGATORY NO. 30 Please identify the basis upon which Idaho Power
maintains that it does not have any discretion in reducing the amount of a back bill.
RESPONSE TO INTERROGATORY NO. 30:
Idaho Power Company applies billing corrections as required by the Utility
Customer Relations Rules (IDAPA 31.21.01). Utility Customer Relations Rule 204.02 --
Corrections (IDAPA 31.21.01.204.02) does not leave the amount of the back bill to the
utility s discretion; it states that if the time when the "error or failure to bill began can be
reasonably determined , the corrected billings shall go back to that time, but not to
exceed the time provided by Section 61-642, Idaho Code, (three (3) years)." (Emphasis
added) .
Idaho Code ~ 61-313 provides that no public utility shall "collect or receive a
greater or less or different compensation" for any service rendered to the public than the
charges applicable to such service as specified in its tariffs on file with the Commission
and in effect at the time. As explained in greater detail by Commission Order No. 28329
and the U.S. Supreme Court cases referenced therein, the policy of non-discriminatory
rates is violated when similarly situated customers are allowed to pay different rates for
the same services.
The Company is also bound by the Idaho Code ~ 61-315 prohibition against
offering preferential rates or treatment to any customer. The practice of rebilling the full
underpaid amount back three years was upheld by Commission Order Nos. 28212 and
28298 after an incorrect multiplier insufficiently billed customers for actual usage. The
IDAHO POWER COMPANY'S RESPONSE TO PETITIONER'S SECOND SET OF INTERROGATORIES
AND REQUESTS FOR PRODUCTION OF DOCUMENTS - 9
Commission explained that the customers' requested relief from paying the back billed
amount constituted preferential treatment prohibited by Idaho Code 961-315.
The response to this request was prepared by Toby Clayton , Manager, Customer
Service , Idaho Power Company, in consultation with Lisa Nordstrom , Attorney Idaho
Power Company.
IDAHO POWER COMPANY'S RESPONSE TO PETITIONER'S SECOND SET OF INTERROGATORIES
AND REQUESTS FOR PRODUCTION OF DOCUMENTS - 10
INTERROGATORY NO. 31 Please provide a graph, spreadsheet or breakdown
of the power usage at Petitioner s Residence from March 1 2005 to the present.
RESPONSE TO INTERROGATORY NO. 31:
See Premise Billing History dated 5/11/07 provided in response to Production
Request No.1 O.Energy usage information was also provided in Idaho Power
Response to Request for Production No.
The response to this request was prepared by Toby Clayton , Manager, Customer
Service, Idaho Power Company, in consultation with Lisa Nordstrom, Attorney II , Idaho
Power Company.
IDAHO POWER COMPANY'S RESPONSE TO PETITIONER'S SECOND SET OF INTERROGATORIES
AND REQUESTS FOR PRODUCTION OF DOCUMENTS -
REQUESTS FOR PRODUCTION
REQUEST FOR PRODUCTION NO.1 0 Please produce any and all documents
identified in or relating in any way to your answers to Petitioner s Second Set of
Interrogatories and Requests for Production of Documents.
RESPONSE TO REQUEST FOR PRODUCTION NO.1 0:
With the exception of the confidential customer information pertaining to a
specific billing incident referenced in Interrogatory Nos. 26 & 27 the above-referenced
documents are attached as follows:
a. Idaho Power Company Tariff No.1 01 , Rule G - Billings;
b. Utility Customer Relations Rules;
c. Idaho Code 99 61-313
, -
315 , and -642;
d. Idaho Public Utilities Commission Order Nos. 28212 , 28298 and 28329; and
e. Premise Billing History provided in response to Interrogatory No. 31 and
Production Request No. 11.
The response to this request was prepared by Toby Clayton , Manager, Customer
Service , Idaho Power Company, in consultation with Lisa Nordstrom , Attorney Idaho
Power Company.
IDAHO POWER COMPANY'S RESPONSE TO PETITIONER'S SECOND SET OF INTERROGATORIES
AND REQUESTS FOR PRODUCTION OF DOCUMENTS -
REQUEST FOR PRODUCTION NO. 11 :Please produce the graph
spreadsheet or breakdown identified in your Answer to Interrogatory No. 31.
RESPONSE TO REQUEST FOR PRODUCTION NO. 11:
See Premise Billing History dated 5/11/07 for Jerene Phillips' account provided in
Response to Request for Production No.1 O. This information was also provided in
Idaho Power s Response to Request for Production No.
The response to this request was prepared by Toby Clayton, Manager, Customer
Service, Idaho Power Company, in consultation with Lisa Nordstrom , Attorney II , Idaho
Power Company.
, ~
RESPECTFULLY SUBMITTED this 11- day of May 2007.
~f)"'1
Lisa D. Nordstro
IDAHO POWER COMPANY'S RESPONSE TO PETITIONER'S SECOND SET OF INTERROGATORIES
AND REQUESTS FOR PRODUCTION OF DOCUMENTS - 13
CERTIFICATE OF SERVICE
1!J-
I HEREBY CERTIFY that on this day of May 2007, I served a true and
correct copy of the within and foregoing upon the following party by the methods
indicated below and addressed to the following:
Stanley J. Tharp
Eberle , Berlin , Kading, Turnbow
McKlveen & Jones, Chartered
O. Box 1368
Boise, ID 83701
Hand Delivered
-L U.S. Mail
Overnight Mail
Electronic Mail
FAX
Jerene Phillips
16625 Basin Way
Boise, ID 83714
Hand DeliveredX U.S. Mail
Overnight Mail
Electronic Mail
FAX
Donovan Walker
Deputy Attorney General
Idaho Public Utilities Commission
O. Box 83720
Boise , I D 83720-0074
Hand Delivered
S. Mail
Overnight Mail
Electronic Mail
FAX
Lisa D. Nordstrom
IDAHO POWER COMPANY'S RESPONSE TO PETITIONER'S SECOND SET OF INTERROGATORIES
AND REQUESTS FOR PRODUCTION OF DOCUMENTS - 14
Id
a
h
o

P
o
w
e
r

C
o
m
p
a
n
y
ID
A
H
O

P
U
B
L
I
C

U
T
I
L
I
T
I
E
S

C
O
M
M
I
S
S
I
O
N
Ap
p
r
o
v
e
d

Ef
f
e
c
t
i
v
e
Or
i
Q
i
n
al
S
h
e
e
t

N
o
.

G
-
Ma
y

3
1
,
2
0
0
6

Ju
n
e

1
,

2
0
0
6
Je
a
n

D
.

J
e
w
e
l
l

S
e
c
r
e
t
a
r
y
Id
a
h
o

P
o
w
e
r

C
o
m
p
a
n
y
I.
P
.
C.

N
o
.

2
8
,

T
a
r
i
f
f

N
o
.

1
0
1
I.
P
.
C,

N
o
.

2
8
.

T
a
r
i
f
f

N
o
.

1
0
1
ID
A
H
O

P
U
B
L
I
C

U
T
I
L
I
T
I
E
S

C
O
M
M
I
S
S
I
O
N
Ap
p
r
o
v
e
d

Ef
f
e
c
t
i
v
e
Or
i
Q
i
n
a
l

S
h
ee
t

N
o
.

G
-
Ma
y

3
1
,
20
0
6

Ju
n
e

1
,

2
0
0
6
Je
a
n

D
,

J
e
w
e
l
l

S
e
c
r
e
t
a
r
y
RU
L
E

G
BI
L
L
I
N
G
S
RU
L
E

G
BI
L
L
I
N
G
S
(C
o
n
t
i
n
u
e
d
)
1.
Fr
a
c
t
i
o
n
a
l

P
e
r
i
o
d
s
.
W
h
e
n

t
h
e

C
u
s
t
o
m
e
r
s
B
i
l
l
i
n
g

P
e
r
i
o
d

i
s

l
e
s
s

t
h
a
n

2
7

d
a
y
s

o
r

g
r
e
a
t
e
r
th
a
n

3
3

d
a
y
s
.
t
h
e

E
n
e
r
g
y

C
h
a
r
g
e

f
o
r

s
e
r
v
i
c
e

u
n
d
e
r

S
c
h
e
d
u
l
e
s

1
, 4
,
5
,
7
,

9
,
1
9
,
2
4

o
r

2
5

w
i
l
l

b
e
ca
l
c
u
l
a
t
e
d

u
s
i
n
g

a
c
t
u
a
l

m
e
t
e
r

r
e
a
d
i
n
g
s
.

T
h
e

E
n
e
r
g
y

C
h
a
r
g
e

f
o
r

s
e
r
v
i
c
e

p
r
o
v
i
d
e
d

u
n
d
e
r

S
c
h
e
d
u
l
e

4
0
wi
l
l

b
e

d
e
t
e
r
m
i
n
e
d

u
s
i
n
g

t
h
e

d
a
i
l
y

k
W
h

c
a
l
c
u
l
a
t
e
d

o
n

t
h
e

b
a
s
i
s

o
f

l
o
a
d

s
i
z
e

a
n
d

n
u
m
b
e
r

o
f

u
n
i
t
s

s
e
r
v
e
d
mu
l
t
i
p
l
i
e
d

b
y

t
h
e

a
c
t
u
a
l

n
u
m
b
e
r

o
f

d
a
y
s

s
i
n
c
e

t
h
e

a
c
c
o
u
n
t

w
a
s

o
p
e
n
e
d

o
r

s
i
n
c
e

t
h
e

p
r
e
v
i
o
u
s

b
i
l
l
i
n
g
,
wh
e
r
e

a
p
p
r
o
p
r
i
a
t
e
.

T
h
e

p
r
o
r
a
t
i
o
n

o
f

t
h
e

a
p
p
l
i
c
a
b
l
e

D
e
m
a
n
d

C
h
a
r
g
e
,

B
a
s
i
c

C
h
a
r
g
e
,
F
a
c
i
l
i
t
i
e
s

C
h
a
r
g
e
,
an
d

S
e
r
v
i
c
e

C
h
a
r
g
e

s
p
e
c
i
f
i
e
d

i
n

t
h
e

a
p
p
r
o
p
r
i
a
t
e

s
c
h
e
d
u
l
e

w
i
l
l

b
e

c
a
l
c
u
l
a
t
e
d

b
y

d
i
v
i
d
i
n
g

t
h
e

c
h
a
r
g
e

b
y
30

a
n
d

m
u
l
t
i
p
l
y
i
n
g

t
h
e

r
e
s
u
l
t

b
y

t
h
e

a
c
t
u
a
l

n
u
m
b
e
r

o
f

d
a
y
s

s
i
n
c
e

t
h
e

a
c
c
o
u
n
t

w
a
s

o
p
e
n
e
d

o
r

s
i
n
c
e

t
h
e
pr
e
v
i
o
u
s

m
e
t
e
r

r
e
a
d
i
n
g
,

w
h
e
r
e

a
p
p
r
o
p
r
i
a
t
e
,

H
o
w
e
v
e
r
,

t
h
e

p
r
o
r
a
t
e
d

S
e
r
v
i
c
e

C
h
a
r
g
e

f
o
r

S
c
h
e
d
u
l
e
s

1
, 4
,
1
9
24
,

o
r

2
5

o
r

t
h
e

M
i
n
i
m
u
m

C
h
a
r
g
e

f
o
r

S
c
h
e
d
u
l
e

4
0
,
w
i
l
l

b
e

n
o

l
e
s
s

t
h
a
n

t
h
e

a
m
o
u
n
t

s
p
e
c
i
f
i
e
d
in

S
c
h
e
d
u
l
e

6
6
.

F
o
r

S
c
h
e
d
u
l
e

1
5
,
t
h
e

p
r
o
r
a
t
i
o
n

o
f

t
h
e

a
p
p
l
i
c
a
b
l
e

M
o
n
t
h
l
y

C
h
a
r
g
e

w
i
l
l

b
e

c
a
l
c
u
l
a
t
e
d

b
y
di
v
i
d
i
n
g

t
h
e

c
h
a
r
g
e

b
y

3
0

a
n
d

m
u
~
i
p
l
y
i
n
g

t
h
e

r
e
s
u
l
t

b
y

t
h
e

a
c
t
u
a
l

n
u
m
b
e
r

o
f

d
a
y
s

s
i
n
c
e

t
h
e

a
c
c
o
u
n
t

w
a
s
op
e
n
e
d

o
r

t
h
e

p
r
e
v
i
o
u
s

b
i
l
l
i
n
g
,

w
h
e
r
e

a
p
p
r
o
p
r
i
a
t
e
;

h
o
w
e
v
e
r
, i
n

n
o

e
v
e
n
t

w
i
l
l

t
h
e

c
h
a
r
g
e

b
e

l
e
s
s

t
h
a
n

t
h
e
Fr
a
c
t
i
o
n
a
l

P
e
r
i
o
d

M
i
n
i
m
u
m

B
i
l
l
i
n
g
s

a
m
o
u
n
t

s
p
e
c
i
f
i
e
d

i
n

S
c
h
e
d
u
l
e

6
6
.
La
t
e
P
a
v
m
e
n
t
s
(C
o
n
t
i
n
u
e
d
)
La
t
e

P
a
y
m
e
n
t

C
h
a
r
g
e
s

w
i
l
l

c
o
n
t
i
n
u
e

t
o

a
c
c
r
u
e

a
g
a
i
n
s
t

u
n
p
a
i
d

d
i
s
p
u
t
e
d

b
i
l
l

a
m
o
u
n
t
s
.

I
f

t
h
e

d
i
s
p
u
t
e
is

r
e
s
o
l
v
e
d

i
n

f
a
v
o
r

o
f

t
h
e

C
u
s
t
o
m
e
r
, a
l
l

d
i
s
p
u
t
e
d

c
h
a
r
g
e
s

p
l
u
s

a
n
y

a
s
s
o
c
i
a
t
e
d

L
a
t
e

P
a
y
m
e
n
t

C
h
a
r
g
e
s

w
i
l
l
be

d
e
l
e
t
e
d

f
r
o
m

t
h
e

C
u
s
t
o
m
e
~
s

a
c
c
o
u
n
t
.

I
f

t
h
e

d
i
s
p
u
t
e

i
s

r
e
s
o
l
v
e
d

i
n

f
a
v
o
r

o
f

t
h
e

C
o
m
p
a
n
y
,

a
l
l

d
i
s
p
u
t
e
d
ch
a
r
g
e
s

p
l
u
s

a
n
y

a
s
s
o
c
i
a
t
e
d

L
a
t
e

P
a
y
m
e
n
t

C
h
a
r
g
e
s

w
i
l
l

b
e
c
o
m
e

d
u
e

a
n
d

p
a
y
a
b
l
e
.
6.

La
t
e

P
a
v
m
e
n
t
s

f
o
r

A
o
e
n
c
i
e
s

a
n
d

T
a
x
i
n
o

Di
s
t
r
i
c
t
s

o
f

t
h
e

S
t
a
t
e

o
f

I
d
a
h
o
.
U
n
d
e
r

t
h
e
au
t
h
o
r
i
t
y

o
f

I
d
a
h
o

C
o
d
e

~
6
7
-
23
0
2
, a
n

a
g
e
n
c
y

o
r

t
a
x
i
n
g

d
i
s
t
r
i
c
t

o
f

t
h
e

S
t
a
t
e

o
f

I
d
a
h
o

h
a
s

6
0

d
a
y
s

f
r
o
m

t
h
e
da
t
e

t
h
a
t

t
h
e

b
i
l
l

i
s

r
e
c
e
i
v
e
d

t
o

p
a
y

t
h
a
t

b
i
l
l
.

I
f

a

s
t
a
t
e

a
g
e
n
c
y

o
r

t
a
x
i
n
g

d
i
s
t
r
i
c
t

d
o
e
s

n
o
t

p
a
y

t
h
e

b
i
l
l

w
~
h
i
n
th
e

6
0
~
a
y

p
e
r
i
o
d
,
a
l
l

o
f

t
h
e

p
r
o
v
i
s
i
o
n
s

o
f

I
d
a
h
o

C
o
d
e

~
6
7
-
23
0
2

w
i
l
l

a
p
p
l
y

a
n
d

t
h
e

L
a
t
e

P
a
y
m
e
n
t

C
h
a
r
g
e
as

s
p
e
c
i
f
i
e
d

i
n

S
c
h
e
d
u
l
e

6
6

w
i
l
l

b
e

l
e
v
i
e
d

a
g
a
i
n
s
t

t
h
e

d
e
l
i
n
q
u
e
n
t

a
c
c
o
u
n
t
.
2.

Co
r
r
e
c
t
e
d

B
i
l
l
i
n
o
s
,
W
h
e
n
e
v
e
r

~

is

d
e
t
e
r
m
i
n
e
d

t
h
a
t

a

C
u
s
t
o
m
e
r

w
a
s

b
i
l
l
e
d

u
n
d
e
r

a
n
in
a
p
p
r
o
p
r
i
a
t
e

s
c
h
e
d
u
l
e
,
t
h
e

C
u
s
t
o
m
e
r

w
i
l
l

b
e

re
b
i
l
l
e
d

u
n
d
e
r

t
h
e

a
p
p
r
o
p
r
i
a
t
e

s
c
h
e
d
u
l
e
,
e
x
c
e
p
t

i
f

t
h
e
Co
m
p
a
n
y

s
e
l
e
c
t
e
d

t
h
e

s
c
h
e
d
u
l
e

o
n

t
h
e

b
a
s
i
s

o
f

a
v
a
i
l
a
b
l
e

in
f
o
r
m
a
t
i
o
n

a
n
d

a
c
t
e
d

i
n

g
o
o
d

f
a
~
h
,
t
h
e
Co
m
p
a
n
y

w
i
l
l

n
o
t

b
e

r
e
q
u
i
r
e
d

t
o

r
e
b
i
l
l

o
r

a
d
j
u
s
t

b
i
l
l
i
n
g
s
.

T
h
e

r
e
b
i
l
l
i
n
g

p
e
r
i
o
d

w
i
l
l

b
e

n
o

m
o
r
e

t
h
a
n

t
h
e

3
-
ye
a
r

p
e
r
i
o
d

a
s

p
r
o
v
i
d
e
d

b
y

I
d
a
h
o

C
o
d
e

~
6
1
-
6
4
2
.
An
y

s
t
a
t
e

a
g
e
n
c
y

o
r

t
a
x
i
n
g

d
i
s
t
r
i
c
t

t
h
a
t

c
l
a
i
m
s

t
h
a
t

~

f
a
l
l
s

w
i
t
h
i
n

t
h
e

p
r
o
v
i
s
i
o
n
s

o
f

I
d
a
h
o

C
o
d
e

~
6
7
-
23
0
2

m
u
s
t

n
o
t
i
f
y

I
d
a
h
o

P
o
w
e
r

C
o
m
p
a
n
y

i
n

w
r
~
i
n
g

o
f

s
u
c
h

c
l
a
i
m
.
If

t
h
e

a
v
e
r
a
g
e

e
r
r
o
r

f
o
r

a
n
y

m
e
t
e
r

t
e
s
t

e
x
c
e
e
d
s

i
!
:
2

p
e
r
c
e
n
t
,
c
o
r
r
e
c
t
e
d

b
i
l
l
i
n
g
s

w
i
l
l

b
e

p
r
e
p
a
r
e
d
.
Th
e

c
o
r
r
e
c
t
e
d

b
i
l
l
i
n
g
s

w
i
l
l

n
o
t

e
x
c
e
e
d

6

m
o
n
t
h
s

i
f

t
h
e

t
i
m
e

w
h
e
n

t
h
e

ma
l
f
u
n
c
t
i
o
n

o
r

e
r
r
o
r

b
e
g
a
n

i
s
un
k
n
o
w
n
.

I
f

t
h
e

t
i
m
e

w
h
e
n

t
h
e

m
a
l
f
u
n
c
t
i
o
n

o
r

e
r
r
o
r

b
e
g
a
n

i
s

k
n
o
w
n
,
t
h
e

c
o
r
r
e
c
t
e
d

b
i
l
l
i
n
g
s

w
i
l
l

b
e

f
r
o
m

t
h
a
t
ti
m
e
,
b
u
t

w
i
l
l

n
o
t

e
x
c
e
e
d

t
h
e

3

y
e
a
r

p
e
r
i
o
d

a
s

p
r
o
v
i
d
e
d

b
y

I
d
a
h
o

C
o
d
e

~
6
1
-
64
2
.

I
f

a
n

u
n
d
e
r
-
bil
l
i
n
g

o
c
c
u
r
s
th
e

C
o
m
p
a
n
y

w
i
l
l

o
f
f
e
r

a
n
d

e
n
t
e
r

i
n
t
o

r
e
a
s
o
n
a
b
l
e

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t
s

w
~
h

t
h
e

C
u
s
t
o
m
e
r
.

F
o
r

a
n
y
ov
e
r
-
bil
l
i
n
g
s
,
t
h
e

C
u
s
t
o
m
e
r

w
i
l
l

h
a
v
e

t
h
e

c
h
o
i
c
e

o
f

a

r
e
f
u
n
d

o
r

a

c
r
e
d
~

o
n

f
u
t
u
r
e

b
i
l
l
s
.
7.
Te
m
p
o
r
a
r
y

S
u
s
p
e
n
s
i
o
n

o
f

D
e
m
a
n
d
.
W
h
e
n

th
e

C
u
s
t
o
m
e
r

i
s

o
b
l
i
g
e
d

te
m
p
p
r
a
r
i
l
y

t
o
su
s
p
e
n
d

o
p
e
r
a
t
i
o
n

d
u
e

t
o

s
t
r
i
k
e
s
,
a
c
t
i
o
n
s

o
f

a
n
y

go
v
e
r
n
m
e
n
t
a
l

a
u
t
h
o
r
i
t
y
,

a
c
t
s

o
f

G
o
d

o
r

t
h
e

p
u
b
l
i
c
en
e
m
y
,

t
h
e

C
u
s
t
o
m
e
r

m
a
y

p
r
o
c
u
r
e

a

p
r
o
r
a
t
i
o
n

p
f

t
h
e

m
o
n
t
h
l
y

B
i
l
l
i
n
g

D
e
m
a
n
d

b
a
s
e
d

u
p
o
n

t
h
e

p
e
r
i
o
d

o
f
su
c
h

s
u
s
p
e
n
s
i
o
n

b
y

g
i
v
i
n
g

i
m
m
e
d
i
a
t
e

w
r
i
t
t
e
n

n
o
t
i
c
e

t
o

t
h
e

C
o
m
p
a
n
y
.

H
o
w
e
v
e
r
,
a
l
l

m
o
n
t
h
l
y

M
i
n
i
m
u
m
Ch
a
r
g
e
s

an
d
l
o
r

ob
l
i
g
a
t
i
o
n
s

w
i
l
l

c
o
n
t
i
n
u
e

t
o

a
p
p
l
y

a
s

s
p
e
c
i
f
i
e
d

i
n

t
h
e

a
p
p
l
i
c
a
b
l
e

s
c
h
e
d
u
l
e

o
r

a

w
r
i
t
t
e
n
ag
r
e
e
m
e
n
t
.
3.

Du
e

D
a
t
e
s
.
T
h
e

C
o
m
p
a
n
y
s
p
r
a
c
t
i
c
e
s

r
e
l
a
t
i
n
g

t
o

D
u
e

D
a
t
e
s

a
r
e

g
o
v
e
r
n
e
d

b
y

t
h
e

U
t
i
l
i
t
y
Cu
s
t
o
m
e
r

R
e
l
a
t
i
o
n
s

R
u
l
e
s

(
U
C
R
R
)

o
f

t
h
e

I
d
a
h
o

P
u
b
l
i
c

U
t
i
l
~
i
e
s

C
o
m
m
i
s
s
i
o
n
,

i
n

e
f
f
e
c
t

a
t

t
h
e

t
i
m
e

t
h
e
ev
e
n
t

o
c
c
u
r
r
e
d

w
h
i
c
h

r
e
q
u
i
r
e
d

a
p
p
l
i
c
a
t
i
o
n

o
f

t
h
e

U
C
R
R
.

I
f

t
h
e

C
o
m
p
a
n
y
s
R
u
l
e
s

a
n
d

R
e
g
u
l
a
t
i
o
n
s

o
n
fil
e

w
~
h

t
h
e

I
d
a
h
o

P
u
b
l
i
c

U
t
i
l
i
t
i
e
s

C
o
m
m
i
s
s
i
o
n

c
o
n
t
a
i
n

p
r
o
v
i
s
i
o
n
s

w
h
i
c
h

c
o
n
f
l
i
c
t

w
~
h

t
h
e

U
C
R
R
, t
h
e
pr
o
v
i
s
i
o
n
s

o
f

t
h
e

U
C
R
R

s
u
p
e
r
s
e
d
e

t
h
o
s
e

i
n
c
i
u
d
e
d

i
n

t
h
e

C
o
m
p
a
n
y
s
R
u
l
e
s

a
n
d

R
e
g
u
l
a
t
i
o
n
s
,
4.
Re
t
u
r
n
e
d

C
h
e
c
k
s
.
C
h
e
c
k
s

o
r

p
a
y
m
e
n
t
s

re
m
i
t
t
e
d

b
y

C
u
s
t
o
m
e
r
s

i
n

p
a
y
m
e
n
t

o
f

b
i
l
l
s

a
r
e
ac
c
e
p
t
e
d

c
o
n
d
~
i
o
n
a
l
l
y
.

A

R
e
t
u
r
n
e
d

C
h
e
c
k

C
h
a
r
g
e
,

a
s

s
p
e
c
i
f
i
e
d

i
n

S
c
h
e
d
u
l
e

6
6
, w
i
l
l

b
e

a
s
s
e
s
s
e
d

t
h
e
Cu
s
t
o
m
e
r

f
o
r

h
a
n
d
l
i
n
g

e
a
c
h

c
h
e
c
k

o
r

p
a
y
m
e
n
t

u
p
o
n

w
h
i
c
h

p
a
y
m
e
n
t

h
a
s

b
e
e
n

r
e
f
u
s
e
d

b
y

t
h
e

b
a
n
k
.
5.

La
t
e

P
a
v
m
e
n
t
s
,
A L
a
t
e

P
a
y
m
e
n
t

C
h
a
r
g
e
,

a
s

p
r
o
v
i
d
e
d

i
n

S
c
h
e
d
u
l
e

6
6
,
w
i
l
l

b
e

l
e
v
i
e
d
ag
a
i
n
s
t

a
n
y

d
e
l
i
n
q
u
e
n
t

a
c
c
o
u
n
t

e
x
c
e
p
t

f
o
r

a
c
c
o
u
n
t
s

o
f

a
g
e
n
c
i
e
s

a
n
d

t
a
x
i
n
g

d
i
s
t
r
i
c
t
s

o
f

t
h
e

S
t
a
t
e

o
f

I
d
a
h
o
as

d
e
s
c
r
i
b
e
d

i
n

p
a
r
a
g
r
a
p
h

6

o
f

t
h
i
s

s
c
h
e
d
u
l
e
.

A
l
l

p
a
y
m
e
n
t
s

r
e
c
e
i
v
e
d

b
y

t
h
e

b
i
l
l
i
n
g

d
a
t
e

w
i
l
l

a
p
p
l
y

t
o

t
h
e
Cu
s
t
o
m
e
~
s

a
c
c
o
u
n
t

p
r
i
o
r

t
o

c
a
l
c
u
l
a
t
i
n
g

t
h
e

L
a
t
e

P
a
y
m
e
n
t

C
h
a
r
g
e
.

Pa
y
m
e
n
t
s

w
i
l
l

s
a
t
i
s
f
y

t
h
e

o
l
d
e
s
t
po
r
t
i
o
n

o
f

t
h
e

b
i
l
l
i
n
g

f
i
r
s
t

a
n
d

t
h
e

c
u
r
r
e
n
t

p
o
r
t
i
o
n

o
f

t
h
e

b
i
l
l
i
n
g

l
a
s
t
.
iD
A
H
O
Is
s
u
e
d

P
e
r

I
P
U
C

O
r
d
e
r

N
o
.

3
0
0
3
5
Ef
f
e
c
t
i
v
e

-

J
u
n
e

1
,
2
0
0
6
Is
s
u
e
d

b
y

I
D
A
H
O

P
O
W
E
R

C
O
M
P
A
N
Y
Jo
h
n

R
.

G
a
l
e
,

V
i
c
e

P
r
e
s
i
d
e
n
t
,
R
e
g
u
l
a
t
o
r
y

A
f
f
a
i
r
s
12
2
1

W
e
s
t

I
d
a
h
o

S
t
r
e
e
t
,
B
o
i
s
e
,
I
d
a
h
o
ID
A
H
O
Is
s
u
e
d

P
e
r

I
P
U
C

O
r
d
e
r

N
o
.

3
0
0
3
5
Ef
f
e
c
t
i
v
e

-

J
u
n
e

1
,
2
0
0
6
Is
s
u
e
d

b
y

I
D
A
H
O

P
O
W
E
R

C
O
M
P
A
N
Y
Jo
h
n

R
.

G
a
l
e
,
V
i
c
e

P
r
e
s
i
d
e
n
t
,
R
e
g
u
l
a
t
o
r
y

A
f
f
a
i
r
s
12
2
1

W
e
s
t

I
d
a
h
o

S
t
r
e
e
t
, B
o
i
s
e
,

I
d
a
h
o
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
TH
E

I
D
A
H
O

P
U
B
L
I
C

U
T
I
L
I
T
I
E
S

C
O
M
M
I
S
S
I
O
N
-
AG
E
N
C
Y

3
1
TI
T
L
E

2
1
CH
A
P
T
E
R

1
CU
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S

F
O
R

G
A
S
,

E
L
E
C
T
R
I
C
AN
D

W
A
T
E
R

P
U
B
L
I
C

U
T
I
L
I
T
I
E
S
RE
G
U
L
A

T
E
D

B
Y

T
H
E

I
D
A
H
O

P
U
B
L
I
C

U
T
I
L
I
T
I
E
S

C
O
M
M
I
S
S
I
O
N
(T
H
E

U
T
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
)
ID
A
P
A

3
1
.
21
.
0
1
TA
B
L
E

O
F

C
O
N
T
E
N
T
S
10
5
.

AM
O
U
N
T

O
F

D
E
P
O
S
I
T

(R
U
L
E

1
0
5
)

.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
,
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.

7
01
.

A
m
o
u
n
t

of

D
e
p
o
s
i
t
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.

.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.

7
02
.

In
s
t
a
l
l
m
e
n
t

P
a
y
m
e
n
t
s

o
f
D
e
p
o
s
i
t
.
.
.
.
.
.
.
.
.
.
"
,
.
.
,
.
"
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
"
.
.
.
.
.
.
.
.
.
.
,
.
.
.
,
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
,
.

7
10
6
.

I
N
T
E
R
E
S
T

O
N

D
E
P
O
S
I
T
S

(
R
U
L
E

1
0
6
)
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
01
,

I
n
t
e
r
e
s
t
P
a
y
a
b
!
e
"
"
.
"
"
.
.
.
.
.
.
.
.
,
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
"
"
"
.
.
.
.
,
.
,
.
.
.
.
,
.
"
.
.
"
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
,
02
,

In
t
e
r
e
s
t

R
a
t
e
.
"
.
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
"
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.

,
.
.
,
.
.
.
.
"
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
,
.
.
,
.
10
7
.

R
E
T
U
R
N

O
F

D
E
P
O
S
I
T

(R
U
L
E

1
0
7
)
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
01
,

Fo
n
n
e
r

C
u
s
t
o
m
e
r
s

.
.
.
.
"
.
.
,
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
"
.
"
"
.
.
.
.
.
.
.
.
.
.
.
,
.
.
"
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
"
.
.
.
.
.
.
.
.
.
.
.
"
"
.
.
.
02
.

Ex
i
s
t
i
n
g

C
u
s
t
o
m
e
r
s
.
.
.
.
,
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
,
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
"
"
"
,
.
.
.
.
.
.
.
.
.
.
,
.
.
"
"
.
.
.
.
.
.
.
.
03
,

Re
t
e
n
t
i
o
n

D
u
r
i
n
g

D
i
s
p
u
t
e
.
.
.
.
.
"
"
,
.
.
.
.
"
.
,
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
"
"
.
.
04
,

Ea
r
l
y

R
e
t
u
r
n

o
f
D
e
p
o
s
i
t
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
,
.
.
.
.
.
.
.
.
.
,
.
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
:.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
10
8
,

T
R
A
N
S
F
E
R

O
F

D
E
P
O
S
I
T

(R
U
L
E

1
0
8
)

.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
I
0
9
,

RE
C
E
I
P
T

F
O
R

D
E
P
O
S
I
T

-

R
E
C
O
R
D
S

O
F

D
E
P
O
S
I
T

(
R
U
L
E

10
9
)

.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
01
,

Re
c
e
i
p
t
s

.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
,
.
.
.
.
.
,
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
"
,
.
.
02
.

Re
t
e
n
t
i
o
n

o
f

R
e
c
o
r
d
s
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
,
.
.
.
.
.
,
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
"
.
.
,
.
.

.
.
.
.
,
.
.
.
"
.
.
.
.
.
.
"
,
.
.
.
.
.
.
,
03
,

Tr
a
n
s
f
e
r

o
f

R
e
c
o
r
d
s

,
.
.
.
,
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
"
"
,
.
.
.
.
.
.
.
.
"
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
,
.
.
,
.
.
.
.
.
.
.

1
0
11
0
.

U
N
C
L
A
I
M
E
D

D
E
P
O
S
I
T
S

AN
D

A
D
V
A
N
C
E

P
A
Y
M
E
N
T
S

(R
U
L
E

1
1
0
)
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
01
,

Pr
e
s
u
m
p
t
i
o
n

o
f

A
b
a
n
d
o
n
m
e
n
t
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
02
.

Fi
n
a
n
c
i
a
l

A
s
s
i
s
t
a
n
t

P
r
o
g
r
a
m
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
,
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
.

.
.
.
.
.
,
.
.
.
"
.
.
.
.
,
.
.
.
.
.
,
.
.
,
.
.
,
.
.
11
1
,
19
9
.

(
R
E
S
E
R
Y
E
D
)
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
RU
L
E
S

2
0
0

T
H
R
O
U
G
H

2
9
9

-

B
I
L
L
I
N
G

.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
20
0
.

F
U
R
T
H
E
R

D
E
F
I
N
I
T
I
O
N

(R
U
L
E

2
0
0
)

.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
20
1
.

I
S
S
U
A
N
C
E

O
F

B
I
L
L
S

-
C
O
N
T
E
N
T
S

O
F

B
I
L
L
S

(R
U
L
E

2
0
1
)

.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
01
.

T
h
e

Bi
l
l
i
n
g

D
a
t
e
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.

.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
02
.

T
h
e

Ti
m
e

P
e
r
i
o
d

C
o
v
e
r
e
d

b
y

t
h
e

B
i
l
l
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
03
.

Me
t
e
r
e
d

S
e
r
v
i
c
e

B
i
l
l
i
n
g

.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
,
.
.
.
04
.

Bi
l
l
i
n
g

C
o
m
p
a
r
i
s
o
n
s
.
.
.
.
.
.
.
.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
"
.
.
.
.
.
.
.
.
.
.
.
.
"
.
"
.
.
.
.
.
.
OS
,

T
h
e

Du
e

D
a
t
e

o
f

t
h
e

B
i
l
l
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.

,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
06
,

Ite
m
i
z
a
t
i
o
n

o
f

A
l
l

C
h
a
r
g
e
s

.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
07
.

A
n
y

Am
o
u
n
t

T
r
a
n
s
f
e
r
r
e
d

f
r
o
m

A
n
o
t
h
e
r

A
c
c
o
u
n
t
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
08
,

A
n
y

Am
o
u
n
t
s

P
a
s
t

D
u
e

,
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
09
,

Pa
y
m
e
n
t
s

o
r

C
r
e
d
i
t
s
,
.
.
,
.
.
.
,
.
.
.
,
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
,
.
.
,
.
,
.
.
.
.
.
,
.
.
,
.
.
"
.
.
.
.
.
.
,
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
10
.

T
h
e

To
t
a
l

A
m
o
u
n
t

D
u
e
.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.

,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
II
.

Ad
d
r
e
s
s

a
n
d

T
e
l
e
p
h
o
n
e

N
u
m
b
e
r

,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
20
2
.

D
U
E

D
A
T
E

O
F

B
I
L
L
S

-
D
E
L
I
N
Q
U
E
N
T

B
I
L
L
S

(R
U
L
E

2
0
2
)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
01
,

Or
d
i
n
a
r
y

D
u
e

D
a
t
e

"
,
.
.
,
.
.
.
.
.
.
.
.
.
,
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
,
.
.
,
.
"
.
.
.
.
.
.
.
.
.
.
,
.
.
"
.
,
.
.
.
.
.
.
.
,
.
.
"
,
.
.
.
.
.
.
.
.
.
.
,
.
.
"
.
"
.
.
.
.
,
02
.

Ha
r
d
s
h
i
p

E
x
e
m
p
t
i
o
n
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
"
"
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
20
3
,

B
I
L
L
I
N
G

UN
D
E
R

I
N
A
P
P
R
O
P
R
I
A
T
E

T
A
R
I
F
F

S
C
H
E
D
U
L
E

(R
U
L
E

2
0
3
)

.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
01
,

Re
b
i
l
l
i
n
g

R
e
q
u
i
r
e
d

.
.
.
.
.
"
.
.
"
,
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
"
.
.
.
.
,
.
.
.
.
.
"
,
.
.
.
.
.
.
,
.
,
.
.
,
.
.
.
,
,
.
.
.
.
,
.
.
.
.
.
"
"
.
.
,
.
.
.
.
.
.
02
,

Ex
c
e
p
t
i
o
n
s

.
,
.
.
.
,
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
,
"
"
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
"
"
.
.
,
.
.
,
.
.
.
03
.

R
e
b
i
l
l
i
n
g
.
.
.
.
,
.
.
.
,
.
.
.
,
.
.
.
.
.
.
.
,
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
"
"
,
.
.
.
.
.
.
.
.
.
.
.
"
,
.
.
,
.
.
.
.
.
.
.
.
.
.
"
.
.
"
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
04
.

Re
f
u
n
d
s

a
n
d

A
d
d
i
t
i
o
n
a
l

P
a
y
m
e
n
t
s

.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
20
4
.

I
N
A
C
C
U
R
A
T
E
L
Y

B
I
L
L
E
D

S
E
R
V
I
C
E

UN
D
E
R

C
O
R
R
E
C
T

T
A
R
I
F
F

S
C
H
E
D
U
L
E
-
FA
I
L
U
R
E

T
O

B
I
L
L

F
O
R

S
E
R
V
I
C
E

(
R
U
L
E

20
4
)

,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
01
.

Er
r
o
r
s

i
n

P
r
e
p
a
r
a
t
i
o
n

-

M
a
l
f
u
n
c
t
i
o
n
s

-

F
a
i
l
u
r
e

t
o

B
i
l
L
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
RU
L
E
S

0

T
H
R
O
U
G
H

0
9
9

-

I
N
T
R
O
D
U
C
T
I
O
N

.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
00
0
,

L
E
G
A
L

A
U
T
H
O
R
I
T
Y

(R
U
L
E

0
)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.

.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
00
1
.

T
I
T
L
E

AN
D

S
C
O
P
E

(
R
U
L
E

1
)
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
.
00
2
,

W
R
I
T
T
E
N

I
N
T
E
R
P
R
E
T
A
T
I
O
N
S

-

AG
E
N
C
Y

G
U
I
D
E
L
I
N
E
S

(R
U
L
E

2
)
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
00
3
.

A
D
M
I
N
I
S
T
R
A
T
I
V
E

A
P
P
E
A
L
S

(
R
U
L
E

3)
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.

I
01
,

Ex
e
m
p
t
i
o
n
s

f
r
o
m

R
u
l
e
s
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.

,
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
,
02
,

C
o
m
p
l
a
i
n
t
s
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
"
"
.
.
,
.
.
.
"
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
"
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
00
4
,

P
U
B
L
I
C

RE
C
O
R
D
S

A
C
T

C
O
M
P
L
I
A
N
C
E

(
R
U
L
E

4
)
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
00
5
,

D
E
F
I
N
I
T
I
O
N
S

(
R
U
L
E

5)

.
.
.
.
"
.
.
.
.
.
.
.
,
.
.
"
.
.
.
.
.
.
.
.
,
.
.
.
"
,
.
.
.
,
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
"
.
.
,
.
.
.
.
.
.
.
.
"
"
"
'
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
01
,

Ap
p
l
i
c
a
n
t

"
"
"
"
"
"
"
"
"
"
"
"
"
"
"
"
,
,
"
"
"
"
"
"
"
"
"
"
"
"
"
"
"
"
"
"
"
"
"
"
"
"
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
02
,

Cu
s
t
o
m
e
r

,
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
,
;"
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
"
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
"
.
.
,
.
.
,
.
.
.
.
.
03
.

U
t
i
l
i
t
y
.
.
.
.
.
,
.
,
.
.
,
.
.
,
.
.
,
.
.
,
.
.
.
.
.
,
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
00
6
.

C
I
T
A
T
I
O
N

(
R
U
L
E

6)

,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
00
7
,

E
F
F
E
C
T
I
V
E

D
A
T
E

-

H
I
S
T
O
R
Y

O
F

R
U
L
E
S

(R
U
L
E

7
)

.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
00
8
.

E
X
E
R
C
I
S
E

O
F

R
I
G
H
T
S

B
Y

CU
S
T
O
M
E
R

(
R
U
L
E

8
)

.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
00
9
,

E
X
E
M
P
T
I
O
N
S

FR
O
M

R
U
L
E
S

(
R
U
L
E

9
)

.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
01
0
,

I
N
F
O
R
M
A
L

I
N
T
E
R
P
R
E
T
A
T
I
O
N

O
F

R
U
L
E
S

(R
U
L
E

1
0
)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
OI
l
.

C
O
N
F
L
I
C
T

W
I
T
H

U
T
I
L
I
T
Y

T
A
R
I
F
F
S

(R
U
L
E

1
1
)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
01
2
,

-
-

0
9
9
,

(
R
E
S
E
R
V
E
D
)
"
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
"
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
RU
L
E
S

1
0
0

T
O

1
9
9

-

D
E
P
O
S
I
T

P
R
A
C
T
I
C
E
S

F
O
R

R
E
S
I
D
E
N
T
I
A
L

A
N
D

S
M
A
L
L
CO
M
M
E
R
C
I
A
L

C
U
S
T
O
M
E
R
S

.
.
..
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
10
0
.

F
U
R
T
H
E
R

D
E
F
I
N
I
T
I
O
N
S

(R
U
L
E

1
0
0
)

.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
01
.

A
p
p
l
i
c
a
n
t
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
"
.
"
.
,
.
.
.
.
,
.
.
.
"
"
"
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
,
.
.
.
"
,
.
.
.
.
.
.
,
.
.
.
.
.
"
,
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
,
,
02
.

Cu
s
t
o
m
e
r

,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
"
.
.
,
.
.
.
.
.
.
.
.
.
,
'
,
.
.
.
.
,
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
03
.

D
e
p
o
s
i
t
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
"
.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
"
"
.
.
,
.
"
,
.
.
"
.
.
.
.
"
,
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
"
"
.
.
.
.
.
.
.
.
04
,

Re
s
i
d
e
n
t
i
a
l

a
n
d

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l

C
l
a
s
s
e
s
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
10
1
,

D
E
P
O
S
I
T

RE
Q
U
I
R
E
M
E
N
T
S

(
R
U
L
E

1
0
1
)
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
01
.

Re
s
i
d
e
n
t
i
a
l

C
u
s
t
o
m
e
r
s
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
,
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
"
.
.
.
.
"
.
.
,
.
.
.
.
.
.
,
.
.
.
.
,
.
.
,
02
.

Sm
a
l
l

C
o
m
m
e
r
c
i
a
l

C
u
s
t
o
m
e
r
s
,
.
.
.
.
,
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
"
.
"
,
.
.
.
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
03
.

Ba
n
1
c
r
u
p
t

C
u
s
t
o
m
e
r
s

"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
"
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
"
.
,
.
.
,
.
.
"
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
"
.
.
,
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
I
0
2
.

OT
H
E
R

D
E
P
O
S
I
T

S
T
A
N
D
A
R
D
S

P
R
O
H
I
B
I
T
E
D

-

R
E
S
I
D
E
N
T
I
A
L

C
U
S
T
O
M
E
R
S
(R
U
L
E

1
0
2
)
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
,
.
.
.
.
,
.
.
.
"
"
,
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.

7
10
3
,

(
R
E
S
E
R
V
E
D
)

.
.
.
.
.
"
.
.
.
.
.
,
.
.
.
.
,
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
"
,
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
"
.
"
"
"
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
10
4
.

E
X
P
L
A
N
A
T
I
O
N

F
O
R

RE
Q
U
I
R
E
M
E
N
T

O
F

D
E
P
O
S
I
T

(
R
U
L
E

10
4
)

.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
02
,

Co
r
r
e
c
t
i
o
n
s

.
.
"
,
.
.
,
.
,
.
,
.
"
.
.
.
.
.
.
.
.
,
.
.
,
.
.
"
.
.
,
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
"
.
.
"
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
,
.
,
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
,
.
.
.
03
,

Re
f
u
n
d
s

a
n
d

A
d
d
i
t
i
o
n
a
l

P
a
y
m
e
n
t
s

.
.
,
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
20
5
.

(
R
E
S
E
R
V
E
D
)

.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
"
,
.
.
.
.
.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
,
.
.
,
,
.
.
.
.
.
.
"
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
,
20
6
,

R
E
S
P
O
N
S
I
B
I
L
I
T
Y

F
O
R

l'
A

Y
M
E
N
T

O
F

B
I
L
L
S

-

R
E
S
I
D
E
N
T
I
A
L

C
U
S
T
O
M
E
R
S
(R
U
L
E

2
0
6
)
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
"
.
.
.
.
.
.
,
.
.
"
.
.
.
.
.
,
.
.
,
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
,
,
.
.
.
.
.
.
.
.
.
.
"
,
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
,
.
.
.
01
,

Cu
s
t
o
m
e
r

D
e
f
i
n
e
d
"
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
"
"
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
,
.
.
,
.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
02
,

C
u
s
t
o
m
e
r
s R
e
s
p
o
n
s
i
b
i
l
i
t
y

,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
03
,

Cu
s
t
o
m
e
r

N
o
t
i
c
e
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
"
"
.
.
.
.
.
.
,
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.

.
.
.
,
.
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
04
.

Co
n
t
e
n
t
s

o
f

N
o
t
i
c
e
.
.
.
.
.
.
.
.
,
.
.
"
.
.
.
.
.
"
"
,
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.

.
.
,
.
.
.
.
.
,
.
.
.
.
"
"
.
.
.
.
,
.
.
"
"
.
.
.
05
.

Op
p
o
r
t
u
n
i
t
y

t
o

R
e
s
p
o
n
d

.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
20
7
.

B
I
L
L
I
N
G

P
R
O
H
I
B
I
T
E
D

(
R
U
L
E

20
7
)

.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
20
8
.

-
-

2
9
9
.

(
R
E
S
E
R
V
E
D
)
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
"
,
.
.
,
.
.
.
,
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
,
.
.
.
,
.
.
.
,
.
,
.
.
.
.
RU
L
E
S

3
0
0

T
H
R
O
U
G
H

4
0
0

-

D
E
N
I
A
L

A
N
D

T
E
R
M
I
N
A
T
I
O
N

O
F

S
E
R
V
I
C
E

A
N
D
PA
Y
M
E
N
T

A
R
R
A
N
G
E
M
E
N
T

R
U
L
E
S

F
O
R

R
E
S
I
D
E
N
T
I
A
L

A
N
D

S
M
A
L
L
CO
M
M
E
R
C
I
A
L

C
U
S
T
O
M
E
R
S
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
"
"
"
"
"
"
"
"
"
"
"
'
"
.
.
.
.
.
.
.
30
0
,

F
U
R
T
H
E
R

D
E
F
I
N
I
T
I
O
N
S

(R
U
L
E

3
0
0
)

,
.
.
,
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
01
.

A
p
p
l
i
c
a
n
t
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
,
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
.
,
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
02
,

Cu
s
t
o
m
e
r

"
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
,
.
.
"
.
.
.
.
.
.
.
,
.
.
.
,
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
"
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
"
.
.
.
.
.
,
03
.

N
o
n
-
Ut
i
l
i
t
y

S
e
r
v
i
c
e

,
.
.
.
.
.
.
.
.
"
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
,
30
1
.

E
X
P
L
A
N
A
T
I
O
N

F
O
R

D
E
N
I
A
L

O
F

SE
R
V
I
C
E

T
O

A
P
P
L
I
C
A
N
T

(
R
U
L
E

3
0
1
)

.
.
.
.
.
.
.
.
01
,

Ex
p
l
a
n
a
t
i
o
n

t
o

A
p
p
l
i
c
a
n
t
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
02
.

Wr
i
t
t
e
n

N
o
t
i
c
e

,
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
"
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.

,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
30
2
,

G
R
O
U
N
D
S

F
O
R

D
E
N
I
A
L

O
R

TE
R
M
I
N
A
T
I
O
N

O
F

S
E
R
V
I
C
E

W
I
T
H

P
R
l
O
R
NO
T
I
C
E

(
R
U
L
E

3
0
2
)

.
.
,
.
.
.
.
,
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
01
,

Fa
i
l
u
r
e

t
o

P
a
y
.
.
.
.
"
"
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
..
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
,
.
.
02
,

Fa
i
l
u
r
e

t
o

M
a
k
e

S
e
c
u
r
i
t
y

D
e
p
o
s
i
t
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
03
.

Fa
i
l
u
r
e

t
o

A
b
i
d
e

b
y

T
e
n
n
s

o
f

P
a
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.

1
6
04
,

Id
e
n
t
i
t
y

M
i
s
r
e
p
r
e
s
e
n
t
a
t
i
o
n
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.

.
.
.
.
"
.
.
,
.
.
.
,
.
.
"
.
.
.
.
.
.
.
.
.
.
.
,
.
.
"
.
.
.
.
.
1
7
05
,

De
n
i
a
l

o
f

A
c
c
e
s
s

t
o

M
e
t
e
r

.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
,
06
.

Wi
l
l
f
u
l

W
a
s
t
e

o
f

S
e
r
v
i
c
e
,
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
07
,

Se
r
v
i
c
e

t
o

M
i
n
o
r
s

.
.
.
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
...
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
08
,

Pr
e
v
i
o
u
s

A
c
c
o
u
n
t

B
a
l
a
n
c
e

O
w
i
n
g
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
30
3
.

G
R
O
U
N
D
S

F
O
R

D
E
N
I
A
L

O
R

TE
R
M
I
N
A
T
I
O
N

O
F

S
E
R
V
I
C
E

W
I
T
H
O
U
T

P
R
l
O
R
NO
T
I
C
E

(
R
U
L
E

3
0
3
)
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
01
.

Da
n
g
e
r
o
u
s

C
o
n
d
i
t
i
o
n
s

.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.-
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
02
.

Or
d
e
r

t
o

T
e
n
n
i
n
a
t
e

S
e
r
v
i
c
e

.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
03
.

Il
l
e
g
a
l

U
s
e

o
f

S
e
r
v
i
c
e

.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
04
,

Un
a
b
l
e

t
o

C
o
n
t
a
c
t

C
u
s
t
o
m
e
r

.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
30
4
.

R
E
Q
U
I
R
E
M
E
N
T
S

F
O
R

N
O
T
I
C
E

T
O

CU
S
T
O
M
E
R
S

B
E
F
O
R
E

T
E
R
M
I
N
A
T
I
O
N

O
F
SE
R
V
I
C
E

(
R
U
L
E

3
0
4
)

.
.
.
.
,
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
"
.
.
,
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
'
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
,
,
01
.

In
i
t
i
a
l

N
o
t
i
c
e
,
.
.
,
.
,
.
.
.
"
.
.
"
.
.
,
.
.
"
"
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
"
,
.
.
.
.
.
.
,
.
.

,
.
.
.
.
"
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
,
.
.
"
.
.
,
.
,
.
.
,
.
.
,
.
.
.
02
,

F
i
n
a
!
N
o
t
i
c
e
"
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
"
,
.
.
"
.
.
.
.
"
"
,
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
"
.
,
.
.
.
03
,

Ad
d
i
t
i
o
n
a
l

N
o
t
i
c
e

,
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
,
'
,
.
.
.
,
.
,
"
"
,
.
,
.
.
.
"
.
.
"
.
.
,
.
.
,
.
.
.
.
.
.
.
,
,
04
,

Fa
i
l
u
r
e

t
o

P
a
y
.
.
.
,
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
"
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
"
.
.
.
.
.
.
,
.
.
"
.
.
.
.
.
.
,
.
.
"
,
.
.
,
.
.
,
.
.
.
,
.
.
.
"
"
,
.
.
30
5
,

C
O
N
T
E
N
T
S

O
F

N
O
T
I
C
E

O
F

IN
T
E
N
T

T
O

T
E
R
M
I
N
A
T
E

S
E
R
V
I
C
E

(R
U
L
E

3
0
5
)

.
.
01
,

Co
n
t
e
n
t
s

o
f

N
o
t
i
c
e
,
.
.
.
.
,
.
.
.
.
"
.
.
.
.
.
,
.
.
"
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.

,
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
02
,

Ad
d
i
t
i
o
n
a
l

R
e
q
u
i
r
e
m
e
n
t
s

f
o
r

G
a
s

a
n
d

E
l
e
c
t
r
i
c

U
t
i
l
i
t
i
e
s
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
30
6
,

T
E
R
M
I
N
A
T
I
O
N

O
F

R
E
S
I
D
E
N
T
I
A
L

G
A
S

AN
D

E
L
E
C
T
R
l
C

S
E
R
V
I
C
E

-

W
I
N
T
E
R
PA
Y
M
E
N
T

P
L
A
N

(R
U
L
E

3
0
6
)

.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
,
.
.
,
.
.
,
01
.

Re
s
t
r
i
c
t
i
o
n
s

o
n
T
e
m
r
i
n
a
t
i
o
n
o
f

S
e
r
v
i
c
e

t
o

H
o
u
s
e
h
o
l
d
s

w
i
t
h

C
h
i
l
d
r
e
n
,

E
l
d
e
r
l
y
,

o
r
In
f
i
n
n
~..
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
,
.
.
~,.
.
,
.
.
.
.
.
.
.
.
.
.
.
"
.
"
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
"
,
.
.
.
.
.
.
.
.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
"
.
,
.
.
.
,
.
.
02
,

De
f
i
n
i
t
i
o
n
s

f
o
r
Th
i
s

R
u
l
e
"
...
;,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
,
.
.
.
.
,
.."
.
.
.
.
.
.
.
.
,
.
.
.
.
"
,
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
03
.

Op
p
o
r
t
u
n
i
t
y

t
o
P
a
r
t
i
c
i
p
a
t
e
;
i
n

W
i
n
t
e
r

P
a
y
m
e
n
t

P
l
a
n
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
04
,

A
m
o
u
n
t

of

P
a
y
m
e
n
t
s

U
n
d
e
r

W
i
n
t
e
r

P
a
y
m
e
n
t

P
l
a
n
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
05
,

Pa
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t
s

F
o
l
l
o
w
i
n
g

W
i
n
t
e
r

P
a
y
m
e
n
t

P
l
a
n
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
06
,

Su
c
c
e
s
s
i
v
e

P
a
r
t
i
c
i
p
a
t
i
o
n

i
n

W
i
n
t
e
r

P
a
y
m
e
n
t

P
l
a
n
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
07
,

Un
o
c
c
u
p
i
e
d

R
e
s
i
d
e
n
c
e
s

-
-
Fa
i
l
u
r
e

o
r

R
e
f
u
s
a
l

t
o

A
p
p
l
y

f
o
r

S
e
r
v
i
c
e
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
08
.

Cu
s
t
o
m
e
r
s

W
h
o

M
o
v
e
,
.
.
.
,
.
.
,
.
.
.
.
.
"
.
.
,
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
.
,
.
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
09
,

Ap
p
l
i
c
a
n
t
s

P
r
e
v
i
o
u
s
l
y

S
e
r
v
e
d

.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
30
7
,

T
H
l
R
D
-
P
A
R
T
Y

N
O
T
I
F
I
C
A
T
I
O
N

-

R
E
S
I
D
E
N
T
I
A
L

S
E
R
V
I
C
E

(R
U
L
E

3
0
7
)
.
.
.
.
.
.
.
.
.
.
.
30
8
.

S
E
R
l
O
U
S

I
L
L
N
E
S
S

O
R

ME
D
I
C
A
L

E
M
E
R
G
E
N
C
Y

(
R
U
L
E

30
8
)

,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
01
.

Me
d
i
c
a
l

C
e
r
t
i
f
i
c
a
t
e

-
-

P
o
s
t
p
o
n
e
m
e
n
t

o
f

T
e
m
r
i
n
a
t
i
o
n

o
f

S
e
r
v
i
c
e

,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
02
.

Re
s
t
o
r
a
t
i
o
n

o
f

S
e
r
v
i
c
e

.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
"
.
.
.
.
.
.
,
'
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
,
03
.

Se
c
o
n
d

P
o
s
t
p
o
n
e
m
e
n
l
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
"
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
,
.
.
.
.
04
,

Ve
r
i
f
i
c
a
t
i
o
n

o
f

M
e
d
i
c
a
l

C
e
r
t
i
f
i
c
a
t
e

,
.
.
,
.
.
,
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
,
.
.
.
05
.

Ob
l
i
g
a
t
i
o
n

t
o

P
a
y
"
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
,
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
30
9
,

M
E
D
I
C
A
L

FA
C
I
L
I
T
I
E
S

-

S
H
E
L
T
E
R

C
A
R
E

(R
U
L
E

3
0
9
)
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
31
0
,

I
N
S
U
F
F
I
C
I
E
N
T

GR
O
U
N
D
S

F
O
R

T
E
R
M
I
N
A
T
I
O
N

O
F

S
E
R
V
I
C
E

(R
U
L
E

3
1
0
)
,
.
.
.
.
.
01
.

Un
p
a
i
d

B
i
l
l

L
e
s
s

t
h
a
n

F
i
f
t
y

D
o
l
l
a
r
s

,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
02
.

Un
p
a
i
d

B
i
l
l

N
o
t

C
u
s
t
o
m
e
r
s.
.
.
,
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
"
.
.
.
.
,
.
.
.
,
.
.
,
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
,
.
.
,
.
.
.
03
.

N
o
n
-
Ut
i
l
i
t
y

S
e
r
v
i
c
e

o
r

G
o
o
d

.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
.
.
"
.
.
,
.
.
.
,
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
31
1
.

R
E
S
T
R
l
C
T
I
O
N
S

O
N

TE
R
M
I
N
A
T
I
O
N

O
F

S
E
R
V
I
C
E

-

O
P
P
O
R
T
U
N
I
T
Y

T
O

A
V
O
I
D
TE
R
M
I
N
A
T
I
O
N

O
F

S
E
R
V
I
C
E

(R
U
L
E

3
1
1
)

.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
01
,

W
h
e
n

Te
m
r
i
n
a
t
i
o
n

N
o
t
A
l
l
o
w
e
d
,
.
.
.
.
.
"
.
.
,
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
,
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
,
"
,
.
.
.
.
.
,
.
.
.
,
02
,

Pe
r
s
o
n
n
e
l

t
o

A
u
t
h
o
r
i
z
e

R
e
c
o
n
n
e
c
t
i
o
n
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
03
.

Op
p
o
r
t
u
n
i
t
y

t
o

P
r
e
v
e
n
t

T
e
m
r
i
n
a
t
i
o
n

o
f

S
e
r
v
i
c
e
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
04
,

No
t
i
c
e

o
f

P
r
o
c
e
d
u
r
e

f
o
r

R
e
c
o
n
n
e
c
t
i
n
g

S
e
r
v
i
c
e
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
05
,

N
o

Te
r
m
i
n
a
t
i
o
n

W
h
i
l
e

C
o
mp
l
a
i
n
t

P
e
n
d
i
n
g
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.

,
.
.
.
.
.
.
.
.
.
.

,
31
2
.

D
E
N
I
A
L

O
R

TE
R
M
I
N
A
T
I
O
N

O
F

S
E
R
V
I
C
E

T
O

M
A
S
T
E
R
-
ME
T
E
R
E
D
AC
C
O
U
N
T
S

A
N
D

R
E
S
I
D
E
N
T
S

O
R

O
C
C
U
P
A
N
T
S

W
H
O

A
R
E

N
O
T

C
U
S
T
O
M
E
R
S
(R
U
L
E
3
1
2
)
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
"
,
.
.
,
.
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
"
.
.
"
.
.
,
.
,
.
.
"
"
.
.
,
01
.

No
t
i
c
e

t
o

O
c
c
u
p
a
n
t
s

o
r

R
e
s
i
d
e
n
t
s

N
o
t

C
u
s
t
o
m
e
r
s

.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
02
,

De
l
i
v
e
r
y

a
n
d

C
o
n
t
e
n
t
s

o
f

N
o
t
i
c
e
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
"
.
.
,
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
"
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.

.
.
,
.
.
.
,
31
3
.

P
A
Y
M
E
N
T

AR
R
A
N
G
E
M
E
N
T
S

(
R
U
L
E

3
1
3
)
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
01
,

Ar
r
a
n
g
e
m
e
n
t
s

A
l
l
o
w
e
d
.
.
.
.
.
"
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
..
.
,
.
.
"
,
.
.
.
"
"
,
.
.
.
.
"
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
02
,

R
e
a
s
o
n
a
b
l
e
n
e
s
s
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
,
.
.
,
.
.
,
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
"
.
.
,
.
.
,
.
.
.
.
.
.
,
.
.
"
"
.
.
"
.
.
.
.
.
.
03
,

Ap
p
l
i
c
a
t
i
o
n

o
f

P
a
y
m
e
n
t
.
.
.
.
"
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
"
,
.
.
.
.
.
.
.
"
"
,
.

.
.
.
.
.
.
.
"
.
.
.
"
"
,
.
.
.
.
.
.
.
04
,

Se
c
o
n
d

A
r
r
a
n
g
e
m
e
n
t
.
.
,
.
,.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
"
.
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
,
.
.
05
.

W
h
e
n

Ar
r
a
n
g
e
m
e
n
t

N
o
i

B
i
n
d
i
n
g

.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
06
,

Le
v
e
l

P
a
y

P
l
a
n
s

A
c
c
e
p
t
a
b
l
e

P
a
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t
.
.
.
.
.
.
.
.
.
.
.
.
.

,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.

,
.
.
,
.
.
.
.
.
.
07
.

T
h
i
r
d
-
J'
a
r
t
y

C
o
n
t
a
c
t
"
,
.
.
.
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
"
.
.
.
,
.
.
"
,
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
,
.
.
.
.
.
.
.
.
.
ii
i
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
31
4
.

-
-

4
0
0
,

(
R
E
S
E
R
V
E
D
)
.
.
.
.
,
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
,
.
.
.
,
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
,
RU
L
E
S

4
0
1

T
H
R
O
U
G
H

4
9
9

-

C
O
M
P
L
A
I
N
T

P
R
O
C
E
D
U
R
E

.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
40
1
.

C
O
M
P
L
A
I
N
T

T
O

U
T
I
L
I
T
Y

(R
U
L
E

4
0
1
)
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
,
.
.
,
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
01
.

Su
b
j
e
c
t

M
a
t
t
e
r

.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
"
.
.
.
.
.
.
.
.
.
,
.
"
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
02
,

C
o
n
f
e
r
e
n
c
e
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
"
.
.
.
.
.
.
,
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
,
.
.
.
,
.
.
"
,
03
.

Se
r
v
i
c
e

M
a
i
n
t
a
i
n
e
d
.
.
.
.
,
.
.
.
,
.
.
.
.
"
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
,
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
"
.
.
.
.
"
"
"
,
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
40
2
,

R
E
V
I
E
W

B
Y

C
O
M
M
I
S
S
I
O
N

(R
U
L
E

4
0
2
)
.
.
.
.
,
.
.
,
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
01
,

In
f
o
n
n
a
l

R
e
v
i
e
w
.
.
.
.
,
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
,
.
,
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
,
.
.
"
.
.
.
.
,
.
.
.
"
,
.
,
.
.
.
.
.
.
"
,
.
.
.
.
,
.
.
.
,
.
.
,
.
.
02
.

Pr
o
c
e
d
u
r
e

o
n

R
e
v
i
e
w
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
"
,
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
"
,
,
03
,

C
u
s
t
o
m
e
r
s R
i
g
h
t
s

P
r
o
t
e
c
t
e
d
.
.
.
,
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
,
.
.
.
.
.
.
.
.
.
04
,

Fo
n
n
a
l

C
o
m
p
l
a
i
n
t
s
"
.
.
.
.
.
"
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
:.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
:,
.
.
.
"
.
,
.
.
.
.
.
.
.
.
.
.
,
.
"
.
.
.
.
.
.
.
.
.
40
3
.

R
E
C
O
R
D

O
F

C
O
M
P
L
A
I
N
T
S

(R
U
L
E

4
0
3
)

.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
01
.

R
e
c
o
r
d
k
e
e
p
i
n
g
,
.
.
.
.
,
.
,
.
.
.
.
.
"
.
"
,
.
.
.
.
.
.
.
.
.
.
.
.
.
"
"
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
,
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
"
,
.
"
,
.
,
.
.
.
.
.
.
.
,
02
,

R
e
p
o
r
t
i
n
g
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
,
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
"
.
.
,
.
.
.
.
.
.
.
.
.
40
4
,

R
E
S
P
O
N
S
E
S

T
O

IN
F
O
R
M
A
L

C
O
M
P
L
A
I
N
T
S

(R
U
L
E

4
0
4
)

.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
40
5
.

-
-

4
9
9
,

(
R
E
S
E
R
V
E
D
)
"
.
.
,
.
.
"
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
,
.
.
,
.
.
.
50
0
.
--

5
9
9
,

(
R
E
S
E
R
Y
E
D
)
"
.
"
.
,
.
.
,
.
.
.
.
,
.
.
"
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
"
.
.
.
.
.
,
.
.
.
.
"
.
"
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
"
"
"
.
.
.
.
RU
L
E
S

6
0
0

T
H
R
O
U
G
H

7
0
0

-

R
U
L
E
S

F
O
R

D
E
P
O
S
I
T
,

D
E
N
I
A
L
,
A
N
D

T
E
R
M
I
N
A

n
O
N
OF

S
E
R
V
I
C
E

F
O
R

I
N
D
U
S
T
R
I
A
L
,

L
A
R
G
E

C
O
M
M
E
R
C
I
A
L

A
N
D

I
R
R
I
G
A
T
I
O
N
CU
S
T
O
M
E
R
S

.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
60
0
.

D
E
F
I
N
I
T
I
O
N
S

(
R
U
L
E

60
1
)

"
.
.
.
.
.
.
"
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
"
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
01
.

Ad
v
a
n
c
e

P
a
y
m
e
n
t
.
.
.
.
,
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
02
,

A
p
p
l
i
c
a
n
t
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
,
.
.
.
.
.
,
.
.
.
,
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
"
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
03
.

Cu
s
t
o
m
e
r

,
.
,
.
.
,
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
"
.
.
.
,
.
,
.
.
.
.
.
.
.
,
.
.
,
.
.
"
"
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
"
.
.
.
.
,
.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
"
"
"
.
.
.
,
,
04
.

D
e
p
o
s
i
t
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
:.
.
.
.
.
.
.
.
,
.
.
.
.
"
.
.
,
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
"
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
,
60
1
.

D
E
P
O
S
I
T

RE
Q
U
I
R
E
M
E
N
T
S

A
N
D

A
D
V
A
N
C
E

P
A
Y
M
E
N
T
S

(R
U
L
E

6
0
1
)

,
.
.
.
.
.
.
.
.
.
.
.
.
60
2
,

G
R
O
U
N
D
S

F
O
R

D
E
N
I
A
L

O
R

T
E
R
M
I
N
A
T
I
O
N

O
F

SE
R
V
I
C
E

W
I
T
H

P
R
I
O
R
NO
T
I
C
E

(
R
U
L
E

6
0
2
)

,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
"
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
"
"
.
.
,
01
.

Fa
i
l
u
r
e

t
o

P
a
y

U
n
d
i
s
p
u
t
e
d

B
i
l
l
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
,
02
,

Fa
i
l
u
r
e

t
o

P
a
y

D
e
p
o
s
i
t
.
.
.
.
.
.
.
.
.
.
.
"
.
.
"
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
,
.
.
"
,
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
,
.
""
,
.
.
.
03
,

T
h
e

Cu
s
t
o
m
e
r

o
r

A
p
p
l
i
c
a
n
t

F
a
i
l
e
d

t
o

C
o
m
p
l
y

w
i
t
h

a

P
a
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t

.
.
.
.
.
.
04
,

Id
e
n
t
i
t
y

M
i
s
r
e
p
r
e
s
e
n
t
a
t
i
o
n
"
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
"
.
.
,
.
.
,
.
.
.
.
.
.
.
"
.
.
,

"
"
.
.
.
.
.
.
.
.
.
.
.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
OS
,

De
n
i
a
l

o
f

A
c
c
e
s
s

t
o

M
e
t
e
r

.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
06
,

Wi
l
l
f
u
l

W
a
s
t
e

o
f

S
e
r
v
i
c
e

"
.
"
.
"
.
.
.
,
.
.
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
"
"
"
"
"
"
"
"
"
"
"
"
'
"
"
.
.
.
.
.
.
.
.
.
.
.
.
.
,
07
,

Fa
i
l
u
r
e

t
o

A
p
p
l
y

f
o
r

S
e
r
v
i
c
e
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
60
3
,

R
E
Q
U
I
R
E
M
E
N
T
S

F
O
R

A
N
D

C
O
N
T
E
N
T
S

O
F

N
O
T
I
C
E

B
E
F
O
R
E

TE
R
M
I
N
A
T
I
O
N
OF

S
E
R
V
I
C
E

(
R
U
L
E

6
0
3
)

.
.
.
,
.
.
"
.
.
"
,
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
"
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
"
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
01
,

In
i
t
i
a
l

N
o
t
i
c
e
,
.
.
.
.
.
.
.
"
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
,
.
.
.
.
.
.
"
.
.
,
.
.
.
.
.
"
.
.
,
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
,
02
.

Co
n
t
e
n
t
s

o
f

N
o
t
i
c
e
"
,
.
.
.
.
.
.
"
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
"
"
.
,
.
.
.
.
"
,
.
.
.
.
"
.
.
,
.
.
.
.
.
"
,

.
.
"
.
.
.
.
.
.
.
,
.
.
"
.
"
"
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
,
03
,

Fi
n
a
l

N
o
t
i
c
e

.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
"
.
.
.
.
"
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
,
.
.
.
"
,
.
.
.
.
.
.
.
.
"
,
.
.
.
.
60
4
,

G
R
O
U
N
D
S

F
O
R

T
E
R
M
I
N
A
T
I
O
N

O
F

S
E
R
V
I
C
E

WI
T
H
O
U
T

P
R
I
O
R

N
O
T
I
C
E

(
R
U
L
E
60
4
)
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
"
,
.
.
.
.
.
.
.
.
.
"
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
01
,

Da
n
g
e
r
o
u
s

C
o
n
d
i
t
i
o
n
s

.
.
,
.
.
.
.
.
.
.
.
"
.
.
"
"
.
.
.
.
.
.
.
"
"
"
.
.
.
.
.
.
.
.
.
.
.
"
,
.
.
,
.
.
,
.
.
.
,
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
,
.
02
.

Or
d
e
r

t
o

T
e
n
n
i
n
a
t
e

,
.
.
.
.
.
.
.
.
.
.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
"
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
"
.
.
.
.
.
.
03
.

m
e
g
a
J

Us
e

o
f

U
t
i
l
i
t
y
.
.
,
.
.
.
.
.
.
.
,
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
"
.
.
"
"
,
.

.
.
.
.
.
.
.
,
.
.
"
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
04
,

Un
a
b
l
e

t
o

C
o
n
t
a
c
t

C
u
s
t
o
m
e
r

.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
60
5
,

N
O
T
I
C
E

T
O

CO
M
M
I
S
S
I
O
N

P
R
I
O
R

T
O

T
E
R
M
I
N
A
T
I
O
N

(
R
U
L
E

6
0
5
)
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
60
6
.

-
-

7
0
0
,

(
R
E
S
E
R
V
E
D
)
,
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
,
.
.
.
.
.
.
,
.
.
"
.
.
"
.
.
"
.
.
.
.
.
.
.
.
.
.
"
"
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
.
.
,
.
.
"
.
.
RU
L
E
S

7
0
1

T
H
R
O
U
G
H

8
0
0

-
SU
M
M
A
R
Y

O
F

C
U
S
T
O
M
E
R

R
U
L
E
S
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
70
1
.

SU
M
M
A
R
Y

O
F

R
U
L
E
S

(
R
U
L
E

7
0
1
)
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.

3
1
01
.

S
u
m
m
a
r
y

to

B
e

P
r
o
v
i
d
e
d

b
y

C
u
s
t
o
m
e
r
s

,
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
,
.
.
.
.
.
,
.
.
,
.
.
,
.
.
02
,

Co
n
t
e
n
t
s

o
f

S
u
m
m
a
r
y
.
.
.
,
.
.
.
.
"
,
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
,
.
,
.
.
.
.
.
,
.
.
"
.
.
.
.
.
.
.

.
.
.
"
,
.
,
.
.
,
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
03
,

S
u
m
m
a
r
y

fo
r

G
a
s

a
n
d

E
l
e
c
t
r
i
c

C
u
s
t
o
m
e
r
s

,
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
04
,

M
o
d
e
l

S
u
m
r
n
a
t
i
e
s
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
.
.
"
,
.
.
.
.
.
.
.
:.
.
.
.
.
.
,
.
.
,
.
.
.
.
"
.
.
.
,
.
.
,
.
.
.
.
.
.
.
,
.
.
,
.
.
,
70
2
,

-
-

9
9
9
.

(
R
E
S
E
R
Y
E
D
)
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
,
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
.
.
.
.
.
.
.
.
.
,
.
.
"
.
"
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
"
.
.
.
.
.
.
.
.
.
.
.
.
,
.
.
,
.
.
.
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
RU
L
E
S

0

T
H
R
O
U
G
H

0
9
9

-

I
N
T
R
O
D
U
C
T
I
O
N
01
.

E
x
e
m
p
t
i
o
n
s

f
r
o
m

Ru
l
e
s
,

R
u
l
e

9

a
u
t
h
o
r
i
z
e
s

p
e
r
s
o
n
s

o
r

u
t
i
l
i
t
i
e
s

t
o

r
e
q
u
e
s
t

e
x
e
m
p
t
i
o
n
s
fr
o
m

t
h
e
s
e

r
u
l
e
s
,

T
h
i
s

p
a
r
a
g
r
a
p
h
g
o
v
~
m
s

p
r
o
c
e
d
u
r
e

f
o
r

r
e
q
u
e
s
t
s

f
o
r

e
x
e
m
p
t
i
o
n
s
,

(
7
-
93
)
a.

A
n
y

ap
p
l
i
c
a
n
t
,

c
u
s
t
o
m
e
r

o
r

u
t
i
l
i
t
y

m
a
y

i
n
f
o
n
n
a
l
l
y

r
e
q
u
e
s
t

a
n

e
x
e
m
p
t
i
o
n

f
r
o
m

a
n
y
pr
o
v
i
s
i
o
n

o
f

t
h
e
s
e

r
u
l
e
s

f
o
r

a

s
p
e
c
i
t
i
c

a
p
p
l
i
c
a
n
t

o
r

a
p
p
l
i
c
a
n
t
s

o
r

c
u
s
t
o
m
e
r

o
r

c
u
s
t
o
m
e
r
s

b
y

w
r
i
t
i
n
g

t
h
e
Co
m
m
i
s
s
i
o
n
s
c
o
n
s
u
m
e
r

a
s
s
i
s
t
a
n
c
e

s
t
a
f
f
a
t

t
h
e

I
d
a
h
o

P
u
b
l
i
c

U
t
i
l
i
t
i
e
s

C
o
m
m
i
s
s
i
o
n
,

P
O

B
o
x

8
3
7
2
0
Bo
i
s
e
,
I
d
a
h
o

8
3
7
2
0
-
00
7
4

o
r

b
y

t
e
l
e
p
h
o
n
i
n
g

t
h
e

C
o
mf
i
r
i
s
s
i
o
n
s
C
o
n
s
u
m
e
r

A
s
s
i
s
t
a
n
c
e

S
t
a
f
f

a
t

3
3
4
-
03
6
9

(
B
o
i
s
e

a
r
e
a
)

o
r

I

(
8
0
0
)

4
3
2
-
03
6
9

(
o
u
t

o
f

B
o
i
s
e

c
a
l
l
i
n
g

a
r
e
a
)
.

AJ
J
.
y

s
u
c
h

p
e
r
s
o
n

m
a
y

in

w
r
i
t
i
n
g
or

b
y

t
e
l
e
p
h
o
n
e

r
e
q
u
e
s
t

t
h
e

C
o
m
m
i
s
s
i
o
n
e
r
s

t
o

i
n
f
o
n
n
a
l
l
y

o
r

f
o
n
n
a
l
l
y

r
e
v
i
e
w

t
h
e

S
t
a
f
f
s

d
e
c
i
s
i
o
n
,
(7
-
93
)
00
0
.

L
E
G
A
L

AU
T
H
O
R
I
T
Y

(
R
u
l
e

0
)
.
Th
e
s
e

r
u
l
e
s

a
r
e

a
d
o
p
t
e
d

u
n
d
e
r

t
h
e
'

g
e
n
e
r
a
l

l
e
g
a
l

a
u
t
h
o
r
i
t
y

o
f

t
h
e

P
u
b
l
i
c

U
t
i
l
i
t
i
e
s

L
a
w
,
C
h
a
p
t
e
r
s

I
th
r
o
u
g
h

7
,
I
d
a
h
o

C
o
d
e
,
a
n
d

t
h
e

s
p
e
c
i
f
i
c

l
e
g
a
l

a
u
t
h
o
r
i
t
y

o
f

S
e
c
t
i
o
n
s

6
1
-
30
1
61
-
30
2
61
-
30
3
61
-
31
5
61
-
50
3
61
-
50
7
, a
n
d

6
1
-
52
0
,
I
d
a
h
o

C
o
d
e
.

(
7
-
93
)
St
a
t
u
t
o
r
y

R
e
f
e
r
e
n
c
e
,

Id
a
h
o

C
o
d
e

gg

6
1
-
30
1
,
6
1
-
30
2
,

6
1
-
30
3
,

6
1
-
31
5
,
6
1
-
50
3
,

6
1
-
50
7
, 6
1
-
52
0
.
00
1
.

T
I
T
L
E

A
N
D

S
C
O
P
E

(R
u
l
e

1
)
.
Th
e

n
a
m
e

o
f

t
h
i
s

c
h
a
p
t
e
r

i
s

C
u
s
t
o
m
e
r

R
e
l
a
t
i
o
n
s

R
u
l
e
s

f
o
r

G
a
s
,
E
l
e
c
t
r
i
c

a
n
d

W
a
t
e
r

P
u
b
l
i
c

U
t
i
l
i
t
i
e
s
Re
g
u
l
a
t
e
d

b
y

t
h
e

I
d
a
h
o

P
u
b
l
i
c

U
t
i
l
i
t
i
e
s

C
o
m
m
i
s
s
i
o
n

(
t
h
e

U
t
i
l
i
t
y

C
u
s
t
o
m
e
r

R
e
l
a
t
i
o
n
s

R
u
l
e
s
)
.

T
h
i
s
ch
a
p
t
e
r
.
h
a
s

t
h
e

f
o
l
l
o
w
i
n
g

s
c
o
p
e
:

T
h
e
s
e

r
u
l
e
s

p
r
o
v
i
d
e

a

se
t

o
f

f
a
i
r
,
j
u
s
t
,

r
e
a
s
o
n
a
b
l
e
,
a
n
d

n
o
n
-
di
s
c
r
i
m
i
n
a
t
o
r
y

r
u
l
e
s

t
o

a
d
d
r
e
s
s

r
e
c
u
r
r
i
n
g

a
r
e
a
s

o
f

d
i
s
a
g
r
e
e
m
e
n
t

b
e
t
w
e
e
n

u
t
i
l
i
t
i
e
s

a
n
d

c
u
s
t
o
m
e
r
s

w
i
t
h
re
g
a
r
d

t
o

d
e
p
o
s
i
t
s
,
g
u
a
r
a
n
t
e
e
s
,
b
i
l
l
i
n
g
,

a
p
p
l
i
c
a
t
i
o
n

f
o
r

s
e
r
v
i
c
e
,
d
e
n
i
a
l

o
f

s
e
r
v
i
c
e
,
t
e
n
n
i
n
a
t
i
o
n

o
f
se
r
v
i
c
e
,
a
n
d

c
o
m
p
l
a
i
n
t
s

t
o

u
t
i
l
i
t
i
e
s
,

(
7
-
93
)
b.

A
n
y

ap
p
l
i
c
a
n
t
,

c
u
s
t
o
m
e
r

o
r

u
t
i
l
i
t
y

m
a
y

f
O
m
i
a
l
l
y

p
e
t
i
t
i
o
n

t
h
e

C
o
m
m
i
s
s
i
o
n

f
o
r

a
n
ex
e
m
p
t
i
o
n

p
u
r
s
u
a
n
t

t
o

t
h
e

C
o
m
m
i
s
s
i
o
n
s R
u
l
e
s

o
f

P
r
o
c
e
d
u
r
e
,
I
D
A
P
A

3
1
.
0
1
.
0
1
.
0
0
0

e
t

s
e
q
,
(7
-
93
)
c.

A
n
y

ut
i
l
i
t
y

r
e
q
u
e
s
t
i
n
g

a
n

e
x
e
m
p
t
i
o
n

f
o
r

a
l
l

o
f

i
t
s

c
u
s
t
o
m
e
r
s

m
u
s
t

f
o
n
n
a
l
l
y

p
e
t
i
t
i
o
n

t
h
e
Co
m
m
i
s
s
i
o
n

p
u
r
s
u
a
n
t

t
o

t
h
e

C
o
m
m
i
s
s
i
o
n
:
s

R
u
l
e
s

o
f

P
r
o
c
e
d
u
r
e
, I
D
A
P
A

3
1
.
0
1
.
0
1
.
0
0
0

e
t

s
e
q
,
(7
-
93
)
00
2
.

W
R
I
T
T
E
N

I
N
T
E
R
P
R
E
T
A
T
I
O
N
S

-

AG
E
N
C
Y

G
U
I
D
E
L
I
N
E
S

(
R
u
l
e

2
)
.
Fo
r
r
u
l
e
m
a
k
i
n
g
s

c
o
n
d
u
c
t
e
d

b
e
f
o
r
e

J
u
l
y

I
,
1
9
9
3
,
w
r
i
t
t
e
n

i
n
t
e
r
p
r
e
t
a
t
i
o
n
s

t
o

t
h
e
s
e

r
u
l
e
s

i
n

t
h
e

fo
n
n
o
f
ex
p
l
a
n
a
t
o
r
y

c
o
m
m
e
n
t
s

a
c
c
o
m
p
a
n
y
i
n
g

t
h
e

o
r
d
e
r

o
f

p
r
o
p
o
s
e
d

r
u
l
e
m
a
k
i
n
g

a
n
d

r
e
v
i
e
w

o
f

c
o
m
m
e
n
t
s
su
b
m
i
t
t
e
d

i
n

t
h
e

o
r
d
e
r

a
d
o
p
t
i
n
g

t
h
e
s
e

r
u
l
e
s

a
r
e

m
a
i
n
t
a
i
n
e
d

i
n

t
h
e

f
i
l
e
s

o
f

t
h
e

S
e
c
r
e
t
a
r
y

o
f

t
h
e

I
d
a
h
o
Pu
b
l
i
c

U
t
i
l
i
t
i
e
s

C
o
m
m
i
s
s
i
o
n

a
n
d

a
r
e

a
v
a
i
l
a
b
l
e

f
r
o
m

t
h
e

o
f
f
i
c
e

o
f
t
h
e

C
o
m
m
i
s
s
i
o
n

S
e
c
r
e
t
a
r
y
.

T
h
e
Co
m
m
i
s
s
i
o
n

S
e
c
r
e
t
a
r
y

m
a
y

b
e

c
o
n
t
a
c
t
e
d

i
n

w
r
i
t
i
n
g

a
t

t
h
e

I
d
a
h
o

P
u
b
l
i
c

U
t
i
l
i
t
i
e
s

C
o
m
m
i
s
s
i
o
n
,
P
O
Bo
x

8
3
7
2
0
, B
o
i
s
e
,
I
d
a
h
o

8
3
7
2
0
-
00
7
4
,
o
r

b
y

t
e
l
e
p
h
o
n
e

a
t

(
2
0
8
)

3
3
4
-
03
0
0
.

F
o
r

r
u
l
e
m
a
k
i
n
g
s
co
n
d
u
c
t
e
d

a
f
t
e
r

J
u
l
y

I
,
1
9
9
3
,
w
r
i
t
t
e
n

i
n
t
e
r
p
r
e
t
a
t
i
o
n
s

t
o

t
h
e
s
e

r
u
l
e
s

i
n

t
h
e

f
o
n
D

o
f

e
x
p
l
a
n
a
t
o
r
y
co
m
m
e
n
t
s

a
c
c
o
m
p
a
n
y
i
n
g

t
h
e

n
o
t
i
c
e

o
f

p
r
o
p
o
s
e
d

r
u
l
e
m
a
k
i
n
g

t
h
a
t

o
r
i
g
i
n
a
l
l
y

p
r
o
p
o
s
e
d

t
h
e

r
u
l
e
s

a
n
d
re
v
i
e
w

o
f

c
o
m
m
e
n
t
s

s
u
b
m
i
t
t
e
d

i
n

t
h
e

r
u
l
e
m
a
k
i
n
g

d
e
c
i
s
i
o
n

a
d
o
p
t
i
n
g

t
h
e
s
e

r
u
l
e
s

a
r
e

p
u
b
l
i
s
h
e
d

i
n

t
h
e
is
s
u
e
s

o
f

t
h
e

I
d
a
h
o

A
d
m
i
n
i
s
t
r
a
t
i
v
e

B
u
l
l
e
t
i
n

p
r
o
p
o
s
i
n
g

o
r

a
d
o
p
t
i
n
g

t
h
e

r
u
l
e
s
,

I
n

a
d
d
i
t
i
o
n

t
o

t
h
e
s
e
ex
p
l
a
n
a
t
o
r
y

c
o
m
m
e
n
t
s
,
t
h
e

d
i
r
e
c
t
o
r

o
f

t
h
e

C
o
m
m
i
s
s
i
o
n
s
c
o
n
s
u
m
e
r

a
s
s
i
s
t
a
n
c
e

s
t
a
f
f

h
a
s

i
s
s
u
e
d
in
t
e
r
p
r
e
t
i
v
e

g
u
i
d
e
l
i
n
e
s

t
h
a
t

a
r
e

a
v
a
i
l
a
b
l
e

b
y

c
o
n
t
a
c
t
i
n
g

t
h
e

d
i
r
e
c
t
o
r

o
f

t
h
e

c
o
n
s
u
m
e
r

a
s
s
i
s
t
a
n
c
e

s
t
a
f
f
in

w
r
i
t
i
n
g

a
t

t
h
e

I
d
a
h
o

P
u
b
l
i
c

U
t
i
l
i
t
i
e
s

C
o
m
m
i
s
s
i
o
n
,
P
O

B
o
x

8
3
7
2
0
,
B
o
i
s
e
,
I
d
a
h
o

8
3
7
2
0
-
00
7
4
, o
r

b
y
te
l
e
p
h
o
n
e

a
t

(
2
0
8
)

3
3
4
-
03
0
0
.

(
7
-
93
)
02
.

C
o
m
p
l
a
i
n
t
s
.

R
u
l
e

4
0
2

au
t
h
o
r
i
z
e
s

p
e
r
s
o
n
s

o
r

u
t
i
l
i
t
i
e
s

t
o

f
i
l
e

c
o
m
p
l
a
i
n
t
s

u
n
d
e
r

t
h
e
s
e
ru
l
e
s
.

T
h
i
s

p
a
r
a
g
r
a
p
h

g
o
v
e
r
n
s

p
r
o
c
e
d
u
r
e

f
o
r

f
i
l
i
n
g

c
o
m
p
l
a
i
n
t
s

u
n
d
e
r

t
h
e
s
e

r
u
l
e
s
,

(
7
-
93
)
a,

A
n
y

ap
p
l
i
c
a
n
t
,

c
u
s
t
o
m
e
r

o
r

u
t
i
l
i
t
y

m
a
y

f
i
l
e

a
n

i
n
f
o
n
n
a
l

c
o
m
p
l
a
i
n
t

u
n
d
e
r

a
n
y

p
r
o
v
i
s
i
o
n
of

t
h
e
s
e

r
u
l
e
s

c
o
n
c
e
r
n
i
n
g

a

s
p
e
c
i
f
i
c

a
p
p
l
i
c
a
n
t

o
r

a
p
p
l
i
c
a
n
t
s

o
r

c
u
s
t
o
m
e
r

o
r

c
u
s
t
o
m
e
r
s

b
y

w
r
i
t
i
n
g

t
h
e
Co
m
m
i
s
s
i
o
n
s
c
o
n
s
u
m
e
r

a
s
s
i
s
t
a
n
c
e

s
t
a
f
f

a
t

t
h
e

I
d
a
h
o

P
u
b
l
i
c

U
t
i
l
i
t
i
e
s

C
o
m
m
i
s
s
i
o
n
,
P
O

B
o
x

8
3
7
2
0
Bo
i
s
e
,
I
d
a
h
o

8
3
7
2
0
-
00
7
4

o
r

b
y

t
e
l
e
p
h
o
n
i
n
g

t
h
e

C
o
m
m
i
s
s
i
o
n
s C
o
n
s
u
m
e
r

A
s
s
i
s
t
a
n
c
e

S
t
a
f
f

a
t

3
3
4
-
03
6
9

(
B
o
i
s
e

a
r
e
a
)

o
r

I

(
8
0
q
)

4
3
2
-
03
6
9

(
o
u
t

o
f

B
o
i
s
e

c
a
l
l
i
n
g

a
r
e
a
)
.

A
n
y

s
u
c
h

p
e
r
s
o
n

m
a
y

i
n

w
r
i
t
i
n
g
or

b
y

t
e
l
e
p
h
o
n
e

r
e
q
u
e
s
t

t
h
e

C
o
m
m
i
s
s
i
o
n
e
r
s

t
o

i
n
f
o
n
n
a
l
l
y

o
r

f
o
n
n
a
l
l
y

r
e
v
i
e
w

t
h
e

S
t
a
f
f
'
s

d
e
c
i
s
i
o
n
,
(7
-
93
)
b.

A
n
y

ap
p
l
i
c
a
n
t
,

c
u
s
t
o
m
e
r

o
r

u
t
i
l
i
t
y

m
a
y

f
i
l
e

a

f
o
n
n
a
l

c
o
m
p
l
a
i
n
t

u
n
d
e
r

t
h
e
s
e

r
u
l
e
s

w
i
t
h
th
e

C
o
m
m
i
s
s
i
o
n

p
u
r
s
u
a
n
t

t
o

t
h
e

C
o
m
m
i
s
s
i
o
n
s
R
u
l
e
s

o
f

P
r
o
c
e
d
u
r
e
, I
D
A
P
A

3
1
.
0
1
.
0
1
.
0
0
0

e
t

s
e
q
,
(7
-
93
)
Cr
o
s
s

R
e
f
e
r
e
n
c
e
s
:

R
u
l
e

0
0
9
"
,

4
0
2
;

I
D
A
P
A

3
1
.
0
1
.
0
1
.
0
0
0
00
3
.

A
D
M
I
N
I
S
T
R
A
T
I
V
E

A
P
P
E
A
L
S

(R
u
l
e

3
)
.
Th
i
s

r
u
l
e

g
o
v
e
r
n
s

c
o
n
s
i
d
e
r
a
t
i
o
n

o
f

e
x
e
m
p
t
i
o
n
s

a
n
d

c
o
m
p
l
a
i
n
t
s

u
n
d
e
r

t
h
e
s
e

r
u
l
e
s
,

A
n
y

p
e
r
s
o
n
re
q
u
e
s
t
i
n
g

a
n
d

r
e
c
e
i
v
i
n
g

a
n

i
n
f
o
n
n
a
l

s
t
a
f
f

d
e
t
e
n
n
i
n
a
t
i
o
n

w
i
t
h

r
e
g
a
r
d

t
o

a
n

e
x
e
m
p
t
i
o
n

o
r

c
o
m
p
l
a
i
n
t
ma
y

f
o
n
n
a
l
l
y

o
r

i
n
f
o
n
n
a
l
l
y

r
e
q
u
e
s
t

t
h
e

C
o
m
m
i
s
s
i
o
n

t
o

r
e
v
i
e
w

t
h
e

S
t
a
f
f
s

d
e
t
e
n
n
i
n
a
t
i
o
n
.

(
7
-
93
)
00
4
.

P
U
B
L
I
C

RE
C
O
R
D
S

A
C
T

C
O
M
P
L
I
A
N
C
E

(
R
u
l
e

4
)
.
Al
l

r
e
q
u
e
s
t
s

f
o
r

w
a
i
v
e
r
s

o
f

t
h
e
s
e

r
u
l
e
s

a
r
e

p
u
b
l
i
c

r
e
c
o
r
d
s

s
u
b
j
e
c
t

t
o

.
in
s
p
e
c
t
i
o
n
,
e
x
a
m
i
n
a
t
i
o
n

a
n
d
co
p
y
i
n
g

u
n
d
e
r

t
h
e

P
u
b
l
i
c

R
e
c
o
r
d
s

A
c
t

"
Al
l

i
n
f
o
n
n
a
l

c
o
m
p
l
a
i
n
t
s

c
o
n
c
e
r
n
i
n
g

p
u
b
l
i
c

u
t
i
l
i
t
i
e
s
co
m
p
l
i
a
n
c
e

w
i
t
h

t
h
e

r
e
q
u
i
r
e
m
e
n
t
s

o
f

t
h
e

P
u
b
l
i
c

U
t
i
l
i
t
i
e
s

A
c
t

a
n
d

t
h
i
s

C
o
m
m
i
s
s
i
o
n
s
r
u
l
e
s

a
n
d

o
r
d
e
r
s
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
mA
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
mA
P
A

3
1
.
2
1
.
0
1
00
5
.

D
E
F
I
N
I
T
I
O
N
S

(R
u
l
e

5
)
.
Th
e

f
o
l
l
o
w
i
n
g

d
e
f
i
n
i
t
i
o
n
s

a
r
e

u
s
e
d

i
n

t
h
i
s

t
i
t
l
e

a
n
d

c
h
a
p
t
e
r
:
(7
-
93
)
00
7
.

E
F
F
E
C
T
I
V
E

D
A
T
E

-

HI
S
T
O
R
Y

O
F

R
U
L
E
S

(
R
u
l
e

7
)
.
Th
e

C
o
m
m
i
s
s
i
o
n

h
a
s

a
d
o
p
t
e
d

p
r
e
d
e
c
e
s
s
o
r
s

t
o

t
h
e
s
e

r
u
l
e
s

b
e
g
i
n
n
i
n
g

i
n

1
9
7
8
,

T
h
e
y

w
e
r
e

m
o
s
t
re
c
e
n
t
l
y

c
o
d
i
f
i
e
d

a
t
,
ID
A
P

A

3
1
.
c
.
0

t
h
r
o
u
g
h

-
7,

T
h
e
y

w
e
r
e

r
e
a
d
o
p
t
e
d

a
n
d
r
e
f
o
n
n
a
t
t
e
d

b
y
r
u
l
e
m
a
k
i
n
g
de
c
i
s
i
o
n

i
n

d
o
c
k
e
t
n
w
n
b
e
r

3
1
-
21
0
1
-
93
0
1
,

e
f
f
e
c
t
i
v
e

J
u
l
y

I
,
1
9
9
3
,

T
h
e

h
i
s
t
o
r
y

o
f

t
h
e
s
e

r
u
l
e
m
a
k
i
n
g
pr
o
c
e
e
d
i
n
g
s

p
r
e
c
e
d
i
n
g

t
h
e

i
n
i
t
i
a
t
i
o
n

o
f

t
h
e

p
u
b
l
i
s
h
i
n
g

o
f

t
h
e

I
d
a
h
o

A
d
m
i
n
i
s
t
r
a
t
i
v
e

B
u
l
l
e
t
i
n

a
n
d

t
h
e
Id
a
h
o

A
d
m
i
n
i
s
t
r
a
t
i
v
e

C
o
d
e

i
s

a
v
a
i
l
a
b
l
e

f
r
o
m

t
h
e

C
o
m
m
i
s
s
i
o
n

S
e
c
r
e
t
a
r
y
,

(
7
-
93
)
ar
e

i
n
v
e
s
t
i
g
a
t
o
r
y

r
e
c
o
r
d
s

e
x
e
m
p
t

f
r
o
m

d
i
s
c
l
o
s
u
r
e

u
n
d
e
r

t
h
e

P
u
b
l
i
c

R
e
c
o
r
d
s

A
c
t

Al
l

f
o
n
n
a
l
co
m
p
l
a
i
n
t
s

c
o
n
c
e
r
n
i
n
g

p
u
b
l
i
c

u
t
i
l
i
t
i
e
s
' c
o
m
p
l
i
a
n
c
e

w
i
t
h

t
h
e
s
e

r
u
l
e
s

a
r
e

p
u
b
l
i
c

r
e
c
o
r
d
s

s
u
b
j
e
c
t

t
o
in
s
p
e
c
t
i
o
n
,
e
x
a
m
i
n
a
t
i
o
n

a
n
d

c
o
p
y
i
n
g

u
n
d
e
r

t
h
e

P
u
b
l
i
c

R
e
c
o
r
d
s

A
c
t
.

(
7
-
93
)
01
.

A
p
p
l
i
c
a
n
t

U
n
l
e
s
s

re
s
t
r
i
c
t
e
d

b
y

d
e
f
m
i
t
i
o
n

w
i
t
h
i
n

a

r
u
l
e

o
r

g
r
o
u
p

o
f

r
u
l
e
s

t
o

a

p
a
r
t
i
c
u
l
a
r
cl
a
s
s

o
f

s
e
r
v
i
c
e
,
"
ap
p
l
i
c
a
n
t
"

m
e
a
n
s

a
n
y

p
o
t
e
n
t
i
a
l

c
u
s
t
o
m
e
r

w
h
o

a
p
p
l
i
e
s

f
o
r

s
e
r
v
i
c
e

f
r
o
m

a

u
t
i
l
i
t
y
,
Ut
i
l
i
t
i
e
s

m
a
y

r
e
q
u
i
r
e

a
n

a
d
u
l
t

o
r

m
i
n
o
r

c
o
m
p
e
t
e
n
t

t
o

c
o
n
t
r
a
c
t

t
o

j
o
i
n

a

m
i
n
o
r

n
o
t

c
o
m
p
e
t
e
n
t

t
o
co
n
t
r
a
c
t

a
s

a
n

a
p
p
l
i
c
a
n
t

(
3
-
20
-
04
)
02
.

Cu
s
t
o
m
e
r
,

U
n
l
e
s
s

re
s
t
r
i
c
t
e
d

b
y

d
e
f
i
n
i
t
i
o
n

w
i
t
h
i
n

a

r
u
l
e

o
r

g
r
o
u
p

o
f

r
u
l
e
s

t
o

a
pa
r
t
i
c
u
l
a
r

c
l
a
s
s

o
f

c
u
s
t
o
m
e
r
,
"
cu
s
t
o
m
e
r
" m
e
a
n
s

a
n
y

p
e
r
s
o
n

w
h
o

h
a
s

a
p
p
l
i
e
d

f
o
r
,
h
a
s

b
e
e
n

a
c
c
e
p
t
e
d
by

t
h
e

u
t
i
l
i
t
y
,

a
n
d

i
s
,

(
3
-
20
-
04
)
00
8
.

E
X
E
R
C
I
S
E

O
F

R
I
G
H
T
S

B
Y

CU
S
T
O
M
E
R

(
R
u
l
e

8
)
.
No

u
t
i
l
i
t
y

s
h
a
l
l

d
i
s
c
r
i
m
i
n
a
t
e

a
g
a
i
n
s
t

o
r

p
e
n
a
l
i
z
e

a

c
u
s
t
o
m
e
r

f
o
r

e
x
e
r
c
i
s
i
n
g

a
n
y

r
i
g
h
t

g
r
a
n
t
e
d

b
y

t
h
e
s
e
ru
l
e
s
.

(
7
-
93
)
(A
d
o
p
t
e
d

a
s

R
u
l
e
s

1
.
1
4

a
n
d

2
,
,
O
,
N.

1
4
1
2
3
;

a
m
e
n
d
e
d

a
n
d

r
e
c
o
d
i
f
i
e
d
,

0
,
17
7
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
:

R
u
l
e

0
0
5
.
Re
c
e
i
v
i
n
g

s
e
r
v
i
c
e

f
r
o
m

a

u
t
i
l
i
t
y
;

o
r
(7
-
93
)
00
9
.

E
X
E
M
P
T
I
O
N
S

FR
O
M

R
U
L
E
S

(
R
u
l
e

9
)
.
If

u
n
u
s
u
a
l

o
r

u
n
r
e
a
s
o
n
a
b
l
e

h
a
r
d
s
h
i
p
s

r
e
s
u
l
t

f
r
o
m

t
h
e

a
p
p
l
i
c
a
t
i
o
n

o
f

a
n
y

o
f

t
h
e
s
e

r
u
l
e
s
,
a
n
y

u
t
i
l
i
t
y

o
r
cu
s
t
o
m
e
r

m
a
y

a
p
p
l
y

t
o

t
h
e

C
o
m
m
i
s
s
i
o
n

f
o
r
,
o
r

t
h
e

C
o
m
m
i
s
s
i
o
n

o
n

i
t
s

o
w
n

m
o
t
i
o
n

m
a
y

o
r
d
e
r
,
a
pe
n
n
a
n
e
n
t

o
r

t
e
m
p
o
r
a
r
y

e
x
e
m
p
t
i
o
n
,

(
7
-
93
)
(A
d
o
p
t
e
d

a
s

R
u
l
e
s

1
.
1
3
, a
n
d

3
.
, O
.
N.

1
4
1
2
3
;

a
m
e
n
d
e
d

a
n
d

r
e
c
o
d
i
f
i
e
d
,
0
,
17
7
.
Re
f
e
r
e
n
c
e

t
o

R
u
l
e
s

o
f

P
r
o
c
e
d
u
r
e
,

I
D
A
P
A

3
1
.
0
1
.
0
1
.
0
5
2
.
ut
i
l
i
t
y
;

o
r
Ha
s

r
e
c
e
i
v
e
d

s
e
r
v
i
c
e

w
i
t
h
i
n

t
h
e

p
a
s
t

t
e
n

(
1
0
)

c
a
l
e
n
d
a
r

d
a
y
s

p
r
i
o
r

t
o

t
e
n
n
i
n
a
t
i
o
n

b
y

t
h
e
(3
-
20
-
04
)
c,

Ha
s

a
s
s
w
n
e
d
r
e
s
p
o
n
s
i
b
i
l
i
t
y

f
o
r

p
a
y
m
e
n
t

o
f

s
e
r
v
i
c
e

p
r
o
v
i
d
e
d

t
o

a
n
o
t
h
e
r

o
r

o
t
h
e
r
s
,

I
f

t
h
e
pe
r
s
o
n

r
e
c
e
i
v
i
n
g

s
e
r
v
i
c
e

i
s

n
o
t

t
h
e

s
a
m
e

p
e
r
s
o
n

a
s

t
h
e

p
e
r
s
o
n

a
s
s
u
m
i
n
g

r
e
s
p
o
n
s
i
b
i
l
i
t
y

f
o
r

p
a
y
m
e
n
t

o
f
se
r
v
i
c
e
,
t
h
e

l
a
t
t
e
r

i
s

t
h
e

c
u
s
t
o
m
e
r

f
o
r
p
u
r
p
o
s
e
s

o
f

o
b
t
a
i
n
i
n
g

o
r

t
e
n
n
i
n
a
t
i
n
g

s
e
r
v
i
c
e
,
r
e
c
e
i
v
i
n
g

r
e
f
u
n
d
s
or

m
a
k
i
n
g

c
h
a
n
g
e
s

t
o

t
h
e

a
c
c
o
u
n
t

.
(
3
-
20
-
04
)
03
.

U
t
i
l
i
t
y
,

Un
l
e
s
s

r
e
s
t
r
i
c
t
e
d

b
y

d
e
f
i
n
i
t
i
o
n

w
i
t
h
i
n

a

r
u
l
e

o
r

g
r
o
u
p

o
f

r
u
l
e
s
,
"
uti
l
i
t
y
" m
e
a
n
s
an
y

p
u
b
l
i
c

u
t
i
l
i
t
y

p
r
o
v
i
d
i
n
g

g
a
s
,
e
l
e
c
t
r
i
c

o
r

w
a
t
e
r

s
e
r
v
i
c
e

s
u
b
j
e
c
t

b
y

l
a
w

t
o

t
h
e

C
o
m
m
i
s
s
i
o
n
ju
r
i
s
d
i
c
t
i
o
n
,
w
h
e
t
h
e
r

p
r
e
v
i
o
u
s
l
y

c
e
r
t
i
f
i
e
d

o
r

n
o
t

(
7
-
93
)
(A
d
o
p
t
e
d
O.

1
7
7
;

a
m
e
n
d
e
d
,
3
1
-
21
0
1
-
03
0
1
.
)
Cro
s
s

R
e
f
e
r
e
n
c
e
s
,

R
u
l
e
s

0
0
8
, l
O
a
,

1
0
1
,

1
0
2
, 1
0
7
,
20
0
20
5
30
0
30
1
,
30
6
30
7
,
31
3
60
0
60
5
;
ID
A
P
A

3
1
.
2
1
.
0
2
.
10
3
;

I
D
A
P
A

3
1
.
2
1
.
0
2
.
10
4
,
I
D
A
P
A

3
1
.
2
6
.
01
.
0
0
5
.
01
0
.

I
N
F
O
R
M
A
L

I
N
T
E
R
P
R
E
T
A
T
I
O
N

O
F

R
U
L
E
S

(R
u
l
e

1
0
)
.
Th
e

C
o
m
m
i
s
s
i
o
n

m
a
y

a
u
t
h
o
r
i
z
e

d
e
s
i
g
n
a
t
e
d

s
t
a
f
f

m
e
m
b
e
r
s

t
o

m
a
k
e

a
n
d

g
i
v
e

i
n
f
o
n
n
a
l

i
n
t
e
r
p
r
e
t
a
t
i
o
n
s
of

t
h
e
s
e

r
u
l
e
s

a
n
d

r
e
g
u
l
a
t
i
o
n
s

a
n
d

t
h
e

u
t
i
l
i
t
y

t
a
r
i
f
f
s

o
n

f
i
l
e

w
i
t
h

t
h
e

C
o
m
m
i
s
s
i
o
n
,
a
n
d

t
o

i
n
v
e
s
t
i
g
a
t
e
co
m
p
l
a
i
n
t
s

f
i
l
e
d

w
i
t
h

t
h
i
s

C
o
m
m
i
s
s
i
o
n
.

T
h
e
s
e

i
n
t
e
r
p
r
e
t
a
t
i
o
n
s
, w
h
i
c
h

d
o

n
o
t

b
i
n
d

t
h
e

C
o
m
m
i
s
s
i
o
n
wi
l
l

b
e

d
i
s
t
r
i
b
u
t
e
d

t
o

u
t
i
l
i
t
i
e
s

g
o
v
e
r
n
e
d

b
y

t
h
e
s
e

r
u
l
e
s

a
n
d

i
n
t
e
r
e
s
t
e
d

c
o
n
s
w
n
e
r

g
r
o
u
p
s

a
n
d

b
e
av
a
i
l
a
b
l
e

f
r
o
m

t
h
e

d
i
r
e
c
t
o
r

o
f

t
h
e

C
o
m
m
i
s
s
i
o
n
s
c
o
n
s
w
n
e
r

a
s
s
i
s
t
a
n
c
e

s
t
a
f
f
.

T
h
e

C
o
m
m
i
s
s
i
o
n
re
s
e
r
v
e
s

t
o

i
t
s
e
l
f

t
h
e

a
u
t
h
o
r
i
t
y

t
o

i
s
s
u
e

f
o
n
n
a
l

d
e
c
l
a
r
a
t
o
r
y

o
r
d
e
r
s

c
o
n
c
e
r
n
i
n
g

i
n
t
e
r
p
r
e
t
a
t
i
o
n

o
f

t
h
e
s
e
ru
l
e
s

a
n
d

u
t
i
l
i
t
y

t
a
r
i
f
f
s

a
n
d

t
o

r
e
s
o
l
v
e

f
o
n
n
a
l

c
o
m
p
l
a
i
n
t
s
.

(
7
-
93
)
(A
d
o
p
t
e
d
17
7
,
00
6
.

C
I
T
A
T
I
O
N

(R
u
l
e

6
)
.
Th
e

o
f
f
i
c
i
a
l

c
i
t
a
t
i
o
n

o
f

t
h
e
s
e

r
u
l
e
s

i
s

I
D
A
P
A

3
1
.
2
1
,
01
.
00
0

et

s
e
q
.

Fo
r

e
x
a
m
p
l
e
,
t
h
i
s

r
u
l
e

i
s

c
i
t
e
d

a
s
ID
A
P

A

6
.

I
n

d
o
c
w
n
e
n
t
s

s
u
b
m
i
t
t
e
d

t
o

t
h
e

C
o
m
m
i
s
s
i
o
n

o
r

i
s
s
u
e
d

b
y

t
h
e

C
o
m
m
i
s
s
i
o
n
, h
o
w
e
v
e
r
, t
h
e
s
e
ru
l
e
s

m
a
y

b
e

c
i
t
e
d

b
y

t
h
e
i
r

s
h
o
r
t

t
i
t
l
e

o
f

U
t
i
l
i
t
y

Cu
s
t
o
m
e
r

R
e
l
a
t
i
o
n
s

R
u
l
e
s

(
U
C
R
R
)

a
n
d

t
h
e
pa
r
e
n
t
h
e
t
i
c
a
l

r
u
l
e

n
w
n
b
e
r
,

F
o
r

e
x
a
m
p
l
e
,
t
h
i
s

r
u
l
e

m
a
y

b
e

c
i
t
e
d

a
s

U
C
R
R

6
,

(
7
-
93
)
01
1
.

C
O
N
F
L
I
C
T

W
I
T
H

U
T
I
L
I
T
Y

T
A
R
I
F
F
S

(R
u
l
e

1
1
)
.
If

a

u
t
i
l
i
t
y
'
s
t
a
r
i
f
f

o
n

f
i
l
e

w
i
t
h

t
h
e

C
o
m
m
i
s
s
i
o
n

c
o
n
t
a
i
n
s

p
r
o
v
i
s
i
o
n
s

t
h
a
t

d
e
n
y

o
r

r
e
s
t
r
i
c
t

c
u
s
t
o
m
e
r
s
ri
g
h
t
s

p
r
o
t
e
c
t
e
d

b
y

a
n
y

o
f

t
h
e
s
e

r
u
l
e
s
,
t
h
e
s
e

r
u
l
e
s

s
u
p
e
r
c
e
d
e

a
n
y

c
o
n
f
l
i
c
t
i
n
g

t
a
r
i
f
f

p
r
o
v
i
s
i
o
n
s

t
h
a
t
de
n
y

o
r
r
e
s
t
r
i
c
t

a
n
y

o
f

t
h
e
s
e

r
i
g
h
t
s
,

(
7
-
93
)
01
2
.

-

0
9
9
.
(R
E
S
E
R
V
E
D
)
.
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
RU
L
E
S

1
0
0

T
O

1
9
9

-

D
E
P
O
S
I
T
PR
A
C
T
I
C
E
S

F
O
R

R
E
S
I
D
E
N
T
I
A
L

A
N
D
SM
A
L
L

C
O
M
M
E
R
C
I
A
L

C
U
S
T
O
M
E
R
S
ii
,

Mi
s
r
e
p
r
e
s
e
n
t
a
t
i
o
n

o
f

t
h
e

c
u
s
t
o
m
e
r
s
o
r

a
p
p
l
i
c
a
n
t
'
s
i
d
e
n
t
i
t
y

f
o
r

t
h
e

p
u
r
p
o
s
e

o
f
o
b
t
a
i
n
i
n
g
ut
i
l
i
t
y

s
e
r
v
i
c
e
;

(
7
-
93
)
ii
i
,

F
a
i
l
u
r
e

t
o

re
i
m
b
u
r
s
e

t
h
e

c
o
m
p
a
n
y

f
o
r

d
a
m
a
g
e
s

d
u
e

t
o

n
e
g
l
i
g
e
n
t

o
r

i
n
t
e
n
t
i
o
n
a
l

a
c
t
s

o
f
th
e

c
u
s
t
o
m
e
r
;

o
r

(
7
-
93
)
10
0
.

F
U
R
T
H
E
R

D
E
F
I
N
I
T
I
O
N
S

(R
u
l
e

1
0
0
)
.
As

u
s
e
d

i
n

R
u
l
e
s

1
0
1

t
h
r
o
u
g
h

1
0
9
:
(7
-
93
)
iv
.
Ob
t
a
i
n
i
n
g
,

d
i
v
e
r
t
i
n
g

o
r

u
s
i
n
g

s
e
r
v
i
c
e

w
i
t
h
o
u
t

t
h
e

a
u
t
h
o
r
i
z
a
t
i
o
n

o
r

k
n
o
w
l
e
d
g
e

o
f

t
h
e
(7
-
93
)
uti
l
i
t
y
.
01
.

Ap
p
l
i
c
a
n
t
.

"
Ap
p
l
i
c
a
n
t
"

i
s

r
e
s
t
r
i
c
t
e
d

f
r
o
m

i
t
s

g
e
n
e
r
a
l

d
e
f
i
n
i
t
i
o
n

,
to

r
e
f
e
r

o
n
l
y

t
o
ap
p
l
i
c
a
n
t
s

f
o
r

r
e
s
i
d
e
n
t
i
a
l

o
r

s
m
a
l
l

c
o
n
u
n
e
r
c
i
a
l

s
e
r
v
i
c
e
,
u
n
l
e
s
s

f
u
r
t
h
e
r

r
e
s
t
r
i
c
t
e
d

b
y

t
h
e

r
u
l
e
,
(7
-
93
)
c,

In
f
o
n
n
a
t
i
o
n

p
r
o
v
i
d
e
d

b
y

t
h
e

a
p
p
l
i
c
a
n
t

u
p
o
n

a
p
p
l
i
c
a
t
i
o
n

f
o
r

s
e
r
v
i
c
e

i
s

m
a
t
e
r
i
a
l
l
y

f
a
l
s
e

o
r
ma
t
e
r
i
a
l
l
y

m
i
s
r
e
p
r
e
s
e
n
t
a
t
i
v
e

o
f

t
h
e

a
p
p
l
i
c
a
n
t
'
s
t
r
u
e

s
t
a
t
u
s
,

(
7
-
93
)
d,

Th
e

a
p
p
l
i
c
a
n
t

d
i
d

n
o
t
ha
v
e

s
e
r
v
i
c
e

w
i
t
h

t
h
e

u
t
i
l
i
t
y

f
o
r

a

p
e
r
i
o
d

o
f

a
t

l
e
a
s
t

t
w
e
l
v
e

(
1
2
)
co
n
s
e
c
u
t
i
v
e

m
o
n
t
h
s

d
u
r
i
n
g

t
h
e

l
a
s
t

f
o
u
r

(
4
)

y
e
a
r
s
,
a
n
d

d
o
e
s

n
o
t

p
a
s
s

a
n

o
b
j
e
c
t
i
v
e

c
r
e
d
i
t

s
c
r
e
e
n
,
(5
-
03
)
02
.

C
u
s
t
o
m
e
r
.

"
Cu
s
t
o
m
e
r
"
i
s

r
e
s
t
r
i
c
t
e
d

f
r
o
m

i
t
s

g
e
n
e
r
a
l

d
e
f
i
n
i
t
i
o
n

t
o

r
e
f
e
r

t
o

a

r
e
s
i
d
e
n
t
i
a
l
or

s
m
a
l
l

c
o
n
u
n
e
r
c
i
a
l

c
u
s
t
o
m
e
r
,
u
n
l
e
s
s

f
u
r
t
h
e
r

r
e
s
t
r
i
c
t
e
d

b
y

t
h
e

r
u
l
e
.

(
7
-
93
)
03
.

De
p
o
s
i
t
.

"
De
p
o
s
i
t
"

m
e
a
n
s

a
n
y

p
a
y
m
e
n
t

h
e
l
d

a
s

s
e
c
u
r
i
t
y

f
o
r

f
u
t
u
r
e

p
a
y
m
e
n
t

o
r
pe
r
f
o
n
n
a
n
c
e

t
h
a
t

i
s

r
e
i
m
b
u
r
s
a
b
l
e

a
f
t
e
r

t
h
e

c
u
s
t
o
m
e
r

e
s
t
a
b
l
i
s
h
e
s

g
o
o
d

c
r
e
d
i
t
.

(
7
-
93
)
04
.

Re
s
i
d
e
n
t
i
a
l

a
n
d

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l

C
l
a
s
s
e
s
.

T
h
e

C
o
m
m
i
s
s
i
o
n

w
i
l
l

m
a
i
n
t
a
i
n

on

f
i
l
e

a
lis
t

o
f

w
h
i
c
h

c
u
s
t
o
m
e
r

c
l
a
s
s
e
s

o
f
a

g
i
v
e
n

u
t
i
l
i
t
y

a
r
e

r
e
s
i
d
e
n
t
i
a
l

a
n
d

w
h
i
c
h

a
r
e

s
m
a
l
l

c
o
n
u
n
e
r
c
i
a
l
.
(7
-
93
)
e,

Th
e

a
p
p
l
i
c
a
n
t

r
e
q
u
e
s
t
s

s
e
r
v
i
c
e

a
t

a

r
e
s
i
d
e
n
c
e

w
h
e
r
e

a

f
o
n
n
e
r

c
u
s
t
o
m
e
r

w
h
o

o
w
e
s

a

p
a
s
t
du
e

b
a
l
a
n
c
e

f
o
r

s
e
r
v
i
c
e

i
n
c
u
r
r
e
d

a
t

t
h
a
t

l
o
c
a
t
i
o
n

s
t
i
l
l

r
e
s
i
d
e
s
,

(
5
-
03
)
f,

Th
e

u
t
i
l
i
t
y

h
a
s

g
i
v
e
n

t
h
e

c
u
s
t
o
m
e
r

t
w
o

(
2
)

o
r

m
o
r
e

w
r
i
t
t
e
n

f
i
n
a
l

n
o
t
i
c
e
s

of
t
e
n
n
i
n
a
t
i
o
n
wi
t
h
i
n

t
h
e

l
a
s
t

t
w
e
l
v
e

(
1
2
)

c
o
n
s
e
c
u
t
i
v
e

m
o
n
t
h
s
.

(
5
-
03
)
(A
d
o
p
t
e
d
, O
,
N.
1
4
1
2
3
;

a
m
e
n
d
e
d
,
G
.
O.

1
7
7
.
Cro
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

0
0
5
10
1
10
2
,
10
3
,
10
4
,
10
5
10
6
10
7
10
8
,
10
9
,
30
0
.
02
.

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l

C
u
s
t
o
m
e
r
s
,

A

ut
i
l
i
t
y

s
h
a
l
l

n
o
t

d
e
m
a
n
d

o
r

h
o
l
d

a

d
e
p
o
s
i
t

a
s

a
co
n
d
i
t
i
o
n

o
f

s
e
r
v
i
c
e

f
r
o
m

a
n
y

c
u
r
r
e
n
t

s
m
a
l
l

c
o
n
u
n
e
r
c
i
a
l

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

f
o
r

s
m
a
l
l

c
o
n
u
n
e
r
c
i
a
l
se
r
v
i
c
e

u
n
l
e
s
s

o
n
e

o
r

m
o
r
e

o
f

t
h
e

f
o
l
l
o
w
i
n
g

c
r
i
t
e
r
i
a

a
p
p
l
y
:

(
7
-
93
)
10
1
.

D
E
P
O
S
I
T

RE
Q
U
I
R
E
M
E
N
T
S

(
R
u
l
e

1
0
1
)
.
01
.

Re
s
i
d
e
n
t
i
a
l

C
u
s
t
o
m
e
r
s
.

N
o

u
t
i
l
i
t
y

s
h
a
l
l

de
m
a
n
d

o
r

h
o
l
d

a

d
e
p
o
s
i
t

f
r
o
m

a
n
y

c
u
r
r
e
n
t
re
s
i
d
e
n
t
i
a
l

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

f
o
r
r
e
s
i
d
e
n
t
i
a
l

s
e
r
v
i
c
e

w
i
t
h
o
u
t

p
r
o
o
f

t
h
a
t

t
h
e

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t
is

l
i
k
e
l
y

t
o

b
e

a

c
r
e
d
i
t

r
i
s
k

o
r

t
o

d
a
m
a
g
e

t
h
e

p
r
o
p
e
r
t
y

o
f

t
h
e

u
t
i
l
i
t
y
,

A

l
a
c
k

o
f

p
r
e
v
i
o
u
s

h
i
s
t
o
r
y

w
i
t
h
th
e

u
t
i
l
i
t
y

d
o
e
s

n
o
t
,

i
n

i
t
s
e
l
f
,
c
o
n
s
t
i
t
u
t
e

s
u
c
h

p
r
o
o
f
,

A

u
t
i
l
i
t
y

s
h
a
l
l

n
o
t

d
e
m
a
n
d

o
r

h
o
l
d

a

d
e
p
o
s
i
t
un
d
e
r

t
h
i
s

r
u
l
e

a
s

a

c
o
n
d
i
t
i
o
n

o
f

s
e
r
v
i
c
e

f
r
o
m

a

r
e
s
i
d
e
n
t
i
a
l

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

u
n
l
e
s
s

o
n
e

o
r

m
o
r
e
of

t
h
e

f
o
l
l
o
w
i
n
g

c
r
i
t
e
r
i
a

a
p
p
l
i
e
s
:

(
5
-
03
)
An
y

o
f

t
h
e

c
r
i
t
e
r
i
a

l
i
s
t
e
d

i
n

R
u
l
e

S
u
b
s
e
c
t
i
o
n

1
0
1
.
0
1

o
f

t
h
i
s

r
u
l
e

a
r
e

p
r
e
s
e
n
t
.

(
7
-
93
)
Th
e

a
p
p
l
i
c
a
n
t

i
s

a
p
p
l
y
i
n
g

f
o
r

s
e
r
v
i
c
e

f
o
r

t
h
e

f
i
r
s
t

t
i
m
e

f
r
o
m

t
h
a
t

u
t
i
l
i
t
y
,
(7
-
93
)
a,

Th
e

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

h
a
s

o
u
t
s
t
a
n
d
i
n
g

a

p
r
i
o
r

r
e
s
i
d
e
n
t
i
a
l

s
e
r
v
i
c
e

a
c
c
o
u
n
t

w
i
t
h

t
h
e
ut
i
l
i
t
y

t
h
a
t

a
c
c
r
u
e
d

w
i
t
h
i
n

t
h
e

l
a
s
t

f
o
u
r

(
4
)

y
e
a
r
s

a
n
d

a
t

t
h
e

t
i
m
e

o
f

a
p
p
l
i
c
a
t
i
o
n

f
o
r

s
e
r
v
i
c
e

r
e
m
a
i
n
s
un
p
a
i
d

a
n
d

n
o
t

i
n

d
i
s
p
u
t
e
.

(
5
-
03
)
b.

Th
e

c
u
s
t
o
m
e
r
s o
r

a
p
p
l
i
c
a
n
t
'
s
s
e
r
v
i
c
e

f
r
o
m

t
h
e

u
t
i
l
i
t
y

h
a
s

b
e
e
n

t
e
n
n
i
n
a
t
e
d

w
i
t
h
i
n

t
h
e
la
s
t

f
o
u
r

(
4
)

y
e
a
r
s

f
o
r

o
n
e

(
I
)

o
r

m
o
r
e

o
f

t
h
e

f
o
l
l
o
w
i
n
g

r
e
a
s
o
n
s
:

(
5
-
03
)
03
.

B
a
n
k
r
u
p
t

C
u
s
t
o
m
e
r
s
.

I
f

an

a
p
p
l
i
c
a
n
t

f
o
r

s
e
r
v
i
c
e

o
r

a

c
u
s
t
o
m
e
r
,
e
i
t
h
e
r

r
e
s
i
d
e
n
t
i
a
l

o
r
sm
a
l
l

c
o
n
u
n
e
r
c
i
a
l
,
h
a
s

s
o
u
g
h
t

a
n
y

f
o
n
n

o
f

r
e
l
i
e
f

u
n
d
e
r

t
h
e

F
e
d
e
r
a
l

B
a
n
k
r
u
p
t
c
y

L
a
w
s
,

h
a
s

b
e
e
n
br
o
u
g
h
t

w
i
t
h
i
n

t
h
e

j
u
r
i
s
d
i
c
t
i
o
n

o
f

t
h
e

b
a
n
k
r
u
p
t
c
y

c
o
u
r
t

f
o
r

a
n
y

r
e
a
s
o
n

i
n

a
n

i
n
v
o
l
u
n
t
a
r
y

m
a
n
n
e
r
,
o
r
ha
s

h
a
d

a

r
e
c
e
i
v
e
r

a
p
p
o
i
n
t
e
d

i
n

a

s
t
a
t
e

c
o
u
r
t

p
r
o
c
e
e
d
i
n
g
,

t
h
e
n

d
e
p
o
s
i
t

m
a
y

b
e

d
e
m
a
n
d
e
d

a
s

a
l
l
o
w
e
d
by

t
h
e

F
e
d
e
r
a
l

B
a
n
k
r
u
p
t
c
y

A
c
t

o
f

1
9
7
8
,
a
s

a
m
e
n
d
e
d
,
a
n
d
,

i
n

p
a
r
t
i
c
u
l
a
r
,
I
I

U
S
C

3
6
6
, o
r

a
s

d
i
r
e
c
t
e
d
by

t
h
e

s
t
a
t
e

c
o
u
r
t
.

(
7
-
93
)
(A
d
o
p
t
e
d

a
s

R
u
l
e
s

1
.
1

a
n
d

2
.
,
O
,
N,

1
4
1
2
3
;

a
m
e
n
d
e
d

a
n
d

r
e
c
o
d
i
f
i
e
d
, O
,
N.

1
5
7
1
7
;

a
m
e
n
d
e
d
, G
,
O.

1
7
7
;
am
e
n
d
e
d
,

O:

17
7
B
;

a
m
e
n
d
e
d
,

3
1
-
21
0
1
-
02
0
1
.
)
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

0
0
5
, 1
0
0
,
1
0
1
.
0
1
,

1
0
2
,

1
0
3
,
1
0
4
,

l
O
S
,

1
0
6
, 1
0
7
,
1
0
8
,
1
0
9
,

1
1
2
,
30
2
,
40
1
,
60
1
.
Fe
d
e
r
a
l

R
e
g
u
l
a
r
i
o
n
s
,

I
I

U
.
C
p
6
6
,
No
n
p
a
y
m
e
n
t

o
f

a
n
y

u
n
d
i
s
p
u
t
e
d

d
e
l
i
n
q
u
e
n
t

b
i
l
l
;
(7
-
93
)
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
10
2
.

O
T
H
E
R

D
E
P
O
S
I
T

ST
A
N
D
A
R
D
S

P
R
O
H
I
B
I
T
E
D

-

R
E
S
I
D
E
N
T
I
A
L

C
U
S
T
O
M
E
R
S
(R
u
l
e

1
0
2
)
.
A
u
t
i
l
i
t
y

s
h
a
I
l

n
o
t

r
e
q
u
i
r
e

a

d
e
p
o
s
i
t
o
r

o
t
h
e
r

g
u
a
r
a
n
t
e
e

a
s

a

c
o
n
d
i
t
i
o
n

o
f

n
e
w

o
r

c
o
n
t
i
n
u
e
d

r
e
s
i
d
e
n
t
i
a
l
ut
i
l
i
t
y

s
e
r
v
i
c
e

b
a
s
e
d

u
p
o
n

r
e
s
i
d
e
n
t
i
a
l

o
w
n
e
r
s
h
i
p

o
r

l
o
c
a
t
i
o
n
, i
n
c
o
m
e

l
e
v
e
l
, s
o
u
r
c
e

o
f

i
n
c
o
m
e
em
p
l
o
y
m
e
n
t

t
e
n
u
r
e
,
n
a
t
u
r
e

o
f

o
c
c
u
p
a
t
i
o
n
,
r
a
c
e
,
c
r
e
e
d
,

s
e
x
,
a
g
e
, n
a
t
i
o
n
a
l

o
r
i
g
i
n
,
m
a
r
i
t
a
l

s
t
a
t
u
s
nu
m
b
e
r

o
f

d
e
p
e
n
d
e
n
t
s
or

a
n
y

o
t
h
e
r

c
r
i
t
e
r
i
o
n

n
o
t

a
u
t
h
o
r
i
z
e
d

b
y

t
h
e
s
e

r
u
l
e
s
,

R
u
l
e
s

g
o
v
e
r
n
i
n
g

d
e
p
o
s
i
t
s
sh
a
I
l

b
e

a
p
p
l
i
e
d

u
n
i
f
o
n
n
I
y
.

(
5
-
03
)
(A
d
o
p
t
e
d
, O
.
N.

1
4
1
2
3
;

a
m
e
n
d
e
d
,
G
,
O.

1
7
7
;

a
m
e
n
d
e
d
,
3
1
-
21
0
1
-
02
0
1
.
)
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

0
0
5
,
J
O
O
,
1
0
1
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
:

R
u
l
e
s

0
0
5
10
0
10
1
.
10
6
.

I
N
T
E
R
E
S
T

O
N

D
E
P
O
S
I
T
S

(R
u
l
e

1
0
6
)
.
01
.

In
t
e
r
e
s
t

P
a
y
a
b
l
e
.

In
t
e
r
e
s
t

w
i
I
l

b
e

p
a
y
a
b
l
e

o
n

a
l
l

d
e
p
o
s
i
t
e
d

a
m
o
u
n
t
s

a
t

t
h
e

r
a
t
e
pr
o
v
i
d
e
d

b
y

S
u
b
s
e
c
t
i
o
n

1
0
6
.
02

o
f

t
h
i
s

r
u
l
e
,

I
n
t
e
r
e
s
t

w
i
l
l

a
c
c
r
u
e

I
T
o
m

t
h
e

d
a
t
e

t
h
e

d
e
p
o
s
i
t

o
r

d
e
p
o
s
i
t
in
s
t
a
l
l
m
e
n
t

i
s

m
a
d
e

u
n
t
i
l

t
h
e

d
e
p
o
s
i
t

i
s

r
e
f
u
n
d
e
d

o
r

a
p
p
l
i
e
d

t
o

t
h
e

c
u
s
t
o
m
e
r
s
u
t
i
l
i
t
y

b
i
l
l
;

h
o
w
e
v
e
r
in
t
e
r
e
s
t

w
i
I
l

n
o
t

a
c
c
r
u
e

o
n

a

d
e
p
o
s
i
t

o
r

d
e
p
o
s
i
t

i
n
s
t
a
I
l
m
e
n
t

i
f

(
7
-
93
)
a,

Se
r
v
i
c
e

i
s

t
e
r
m
i
n
a
t
e
d

t
e
m
p
o
r
a
r
i
l
y

a
t

t
h
e

r
e
q
u
e
s
t

o
f

a

c
u
s
t
o
m
e
r

w
h
o

l
e
a
v
e
s

t
h
e

d
e
p
o
s
i
t
wi
t
h

t
h
e

u
t
i
l
i
t
y

f
o
r

f
u
t
u
r
e

u
s
e

a
s

a

d
e
p
o
s
i
t
;

o
r

(
7
-
93
)
10
3
.
(R
E
S
E
R
V
E
D
)
.
b,

Se
r
v
i
c
e

h
a
s

b
e
e
n

p
e
n
n
a
n
e
n
t
l
y

t
e
r
m
i
n
a
t
e
d

a
n
d

t
h
e

u
t
i
l
i
t
y

h
a
s

b
e
e
n

u
n
s
u
c
c
e
s
s
f
u
l

i
n

i
t
s
at
t
e
m
p
t

t
o

r
e
f
u
n
d

a

d
e
p
o
s
i
t
.

(
7
-
93
)
02
.

In
t
e
r
e
s
t

R
a
t
e
.

O
n

o
r

be
f
o
r
e

N
o
v
e
m
b
e
r

1
5

o
f

e
a
c
h

y
e
a
r
,
t
h
e

C
o
m
m
i
s
s
i
o
n

w
i
I
l
de
t
e
r
m
i
n
e

t
h
e

t
w
e
l
v
e

m
o
n
t
h

a
v
e
r
a
g
e

i
n
t
e
r
e
s
t

r
a
t
e

f
o
r

o
n
e
-
ye
a
r

T
r
e
a
s
u
r
Y

B
i
l
l
s

f
o
r

t
h
e

p
r
e
v
i
o
u
s
No
v
e
m
b
e
r

I

t
h
r
o
u
g
h

O
c
t
o
b
e
r

3
1
,
r
o
u
n
d

t
h
a
t

r
a
t
e

t
o

t
h
e

n
e
a
r
e
s
t

w
h
o
l
e

p
e
r
c
e
n
t
,

a
n
d

n
o
t
i
f
y

t
h
e

u
t
i
l
i
t
i
e
s
of

i
t
s

d
e
t
e
r
m
i
n
a
t
i
o
n

o
f

t
h
i
s

i
n
t
e
r
e
s
t

r
a
t
e
,

T
h
a
t

r
a
t
e

w
i
l
l

b
e

i
n

e
f
f
e
c
t

f
o
r

t
h
e

f
o
I
l
o
w
i
n
g

c
a
l
e
n
d
a
r

y
e
a
r
fo
r

a
l
l

d
e
p
o
s
i
t
s

d
e
s
c
r
i
b
e
d

i
n

R
u
l
e

1
0
6
,
01

o
f

t
h
i
s

r
u
l
e
.

(
7
-
93
)
(A
d
o
p
t
e
d

a
s

R
u
l
e
s

1
.
6

a
n
d

2
.
5
, O
.
N.
1
4
1
2
3
;

a
m
e
n
d
e
d
, O
.
N.

2
1
5
9
6
;

c
o
m
b
i
n
e
d
,
G
,
O,

1
7
7
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
:

R
u
l
e
s

0
0
5
10
1
,
10
6
10
7
,
His
t
o
r
i
c
a
l

N
o
t
e
:

T
h
e

f
o
l
l
o
w
i
n
g

i
n
t
e
r
e
s
t

r
a
t
e
s

h
a
v
e

b
e
e
n

i
n

e
f
f
e
c
t

s
i
n
c
e

t
h
e
s
e

r
u
l
e
s

w
e
r
e

a
d
o
p
t
e
d
:
10
4
.

E
X
P
L
A
N
A
T
I
O
N

F
O
R

RE
Q
U
I
R
E
M
E
N
T

O
F

D
E
P
O
S
I
T

(
R
u
l
e

1
0
4
)
.
If

t
h
e

u
t
i
l
i
t
y

r
e
q
u
i
r
e
s

a

c
a
s
h

d
e
p
o
s
i
t

a
s

a

c
o
n
d
i
t
i
o
n

o
f

p
r
o
v
i
d
i
n
g

s
e
r
v
i
c
e
, t
h
e
n

i
t

s
h
a
l
l

i
m
m
e
d
i
a
t
e
l
y
pr
o
v
i
d
e

a
n

e
x
p
l
a
n
a
t
i
o
n

t
o

t
h
e

a
p
p
l
i
c
a
n
t

o
r

c
u
s
t
o
m
e
r

s
t
a
t
i
n
g

t
h
e

p
r
e
c
i
s
e

r
e
a
s
o
n
s

w
h
y

a

d
e
p
o
s
i
t

i
s
re
q
u
i
r
e
d
.

T
h
e

a
p
p
l
i
c
a
n
t

o
r

c
u
s
t
o
m
e
r

s
h
a
I
l

b
e

g
i
v
e
n

a
n

o
p
p
o
r
t
u
n
i
t
y

t
o

r
e
b
u
t

t
h
o
s
e

r
e
a
s
o
n
s
,

I
n

t
h
e
ev
e
n
t

o
f

a

d
i
s
p
u
t
e
,
t
h
e

a
p
p
l
i
c
a
n
t

o
r

c
u
s
t
o
m
e
r

s
h
a
I
l

b
e

a
d
v
i
s
e
d

t
h
a
t

a
n

i
n
f
o
n
n
a
l

o
r

f
o
n
n
a
l

c
o
m
p
l
a
i
n
t
ma
y

b
e

f
i
l
e
d

w
i
t
h

t
h
e

C
o
m
m
i
s
s
i
o
n
.

(
3
-
20
-
04
)
(A
d
o
p
t
e
d

a
s

R
u
l
e
s

1
.
4

a
n
d

2
.
3
, O
,
N,

1
4
1
2
3
;

a
m
e
n
d
e
d

a
n
d

c
o
m
b
i
n
e
d
, G
,
O,

1
7
7
;

a
m
e
n
d
e
d
,

G
.
O,

2
0
8
;
am
e
n
d
e
d
. 3
1
-
21
0
1
-
03
0
1
.
)
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

0
0
5
10
0
10
1
,
10
2
,
30
1
.
Pe
r
i
o
d
Ma
y

1
, 1
9
8
0
Ju
l
y

I
,

t
9
8
1
Ma
r
c
h

I
,
1
9
8
7
Ja
n
u
a
r
y

I
, 1
9
9
0
Ja
n
u
a
r
y

I
, 1
9
9
1
ia
n
u
a
r
y

I
,

1
9
9
2
Ja
n
u
a
r
y

t
,
t
9
9
3
Ja
n
u
a
r
y

I
, 1
9
9
4
Ja
n
u
a
r
y

I
, 1
9
9
5
Ja
n
u
a
r
y

I
, 1
9
9
6
Ja
n
u
a
r
y

t
, 1
9
9
8
Ja
n
u
a
r
y

I
, 1
9
9
9
Ja
n
u
a
r
y

t
, 2
0
0
0
Ja
n
u
a
r
y

1
20
0
1
Ja
n
u
a
r
y

2
,

2
0
0
2
Ja
n
u
a
r
y

1
20
0
3
Ja
n
u
a
r
y

1
20
0
4
Ja
n
u
a
r
y

1
20
0
5
Ja
n
u
a
r
y

1
,
20
0
6
Jn
n
e
3
0
,
1
9
8
t
-
F
e
b
r
u
a
r
y

2
8
,
1
9
8
7
-
D
e
c
e
m
b
e
r

3
1
, 1
9
8
9
-
D
e
c
e
m
b
e
r

3
1
, 1
9
9
0
De
e
e
m
b
e
r
3
l
19
9
1
-
D
e
c
e
m
b
e
r

3
1
,

1
9
9
2
-
D
e
c
e
m
b
e
r

3

t
, t
9
9
3
De
c
e
m
b
e
r
3
l
19
9
4
De
c
e
m
b
e
r
3
l
,

1
9
9
5
De
c
e
m
b
e
r
3
1
19
9
7
De
c
e
m
b
e
r
3
l
,
19
9
8
-
D
e
c
e
m
b
e
r

3
1
,

1
9
9
9
-
D
e
c
e
m
b
e
r

3
1
, 2
0
0
0
De
c
e
m
b
e
r
3
1
,
20
0
1
-
D
e
c
e
m
b
e
r

3
1
,

2
0
0
2
-
D
e
c
e
m
b
e
r

3
1
,

2
0
0
3
-
D
e
c
e
m
b
e
r

3
1
, 2
0
0
4
-
D
e
c
e
m
b
e
r

3
1
,

2
0
0
5
-
f
o
r
w
a
r
d
In
t
e
r
e
s
t

R
a
t
e
12
%
10
5
.

AM
O
U
N
T

O
F

D
E
P
O
S
I
T

(
R
u
l
e

1
0
5
)
.
01
.

A
m
o
u
n
t

o
f

De
p
o
s
i
t
.

A

d
e
p
o
s
i
t

a
l
l
o
w
e
d

p
u
r
s
u
a
n
t

t
o

R
u
l
e

1
0
1

a
s

a

c
o
n
d
i
t
i
o
n

o
f

s
e
r
v
i
c
e
sh
a
l
l

n
o
t

e
x
c
e
e
d

o
n
e
-
s
i
x
t
h

(
1
/
6
)

t
h
e

a
m
o
u
n
t

o
f

r
e
a
s
o
n
a
b
l
y

e
s
t
i
m
a
t
e
d

b
i
l
l
i
n
g

f
o
r

o
n
e

y
e
a
r

a
t

r
a
t
e
s

t
h
e
n
in

e
f
f
e
c
t
.

F
o
r

c
u
s
t
o
m
e
r
s

w
h
o

u
s
e

g
a
s

s
e
r
v
i
c
e

f
o
r

s
p
a
c
e

h
e
a
t
i
n
g

p
u
r
p
o
s
e
s

o
n
l
y
,

t
h
e

d
e
p
o
s
i
t

s
h
a
l
l

n
o
t
ex
c
e
e
d

t
h
e

t
o
t
a
l

o
f

t
h
e

t
w
o

(
2
)

h
i
g
h
e
s
t

m
o
n
t
h
s
'
b
i
l
l
s

d
u
r
i
n
g

t
h
e

p
r
e
v
i
o
u
s

t
w
e
l
v
e

(
1
2
)

c
o
n
s
e
c
u
t
i
v
e
mo
n
t
h
s
,
a
d
j
u
s
t
e
d

f
o
r

c
u
r
r
e
n
t
l
y

e
f
f
e
c
t
i
v
e

r
a
t
e
s
,

D
e
p
o
s
i
t

a
m
o
u
n
t
s

s
h
a
I
l

b
e

b
a
s
e
d

u
p
o
n

t
h
e

u
s
e

o
f
se
r
v
i
c
e

a
t

t
h
e

p
r
e
m
i
s
e
s

d
u
r
i
n
g

t
h
e

p
r
i
o
r

y
e
a
r

o
r

u
p
o
n

t
h
e

t
y
p
e

a
n
d

s
i
z
e

o
f

c
u
s
t
o
m
e
r
s
e
q
u
i
p
m
e
n
t

u
s
i
n
g
th
e

u
t
i
l
i
t
y
'
s
s
e
r
v
i
c
e
.

(
5
-
03
)
02
.

In
s
t
a
I
l
m
e
n
t

P
a
y
m
e
n
t
s

o
f

D
e
p
o
s
i
t
.

T
h
e

ut
i
l
i
t
y

s
h
a
I
l

p
r
o
v
i
d
e

t
h
e

a
p
p
l
i
c
a
n
t

a
n
op
p
o
r
t
u
n
i
t
y

t
o

p
a
y

t
h
e

d
e
p
o
s
i
t

i
n

t
w
o

(
2
)

i
n
s
t
a
l
l
m
e
n
t
s
,

T
h
e

a
p
p
l
i
c
a
n
t

s
h
a
I
l

b
e

a
I
l
o
w
e
d

t
o

p
a
y

o
n
e
-
ha
l
f
(
l
l
2
)

o
f

t
h
e

d
e
p
o
s
i
t

a
m
o
u
n
t

at

t
h
e

t
i
m
e

o
f

a
p
p
l
i
c
a
t
i
o
n
,
w
i
t
h

t
h
e

r
e
m
a
i
n
i
n
g

i
n
s
t
a
l
h
n
e
n
t
p
a
y
a
b
l
e

i
n
on
e

(
I
)

m
o
n
t
h
.
(7
-
93
)
(A
d
o
p
t
e
d

a
s

R
u
l
e
s

1
.
5

a
n
d

2
.
4
,
O
.
N,

1
4
1
2
3
;

a
m
e
n
d
e
d

a
n
d

c
o
m
b
i
n
e
d
, G
.
O.

1
7
7
;

a
m
e
n
d
e
d
,
3
1
-
21
0
1
-
02
0
1
.
)
c,

Am
o
u
n
t

o
f
p
a
y
m
e
n
t
(
s
)
;

a
n
d

(
7
-
93
)
d.

St
a
t
e
m
e
n
t

o
f

t
h
e

t
e
n
n
s

a
n
d

c
o
n
d
i
t
i
o
n
s

g
o
v
e
r
n
i
n
g

t
h
e

r
e
t
u
r
n

o
f

d
e
p
o
s
i
t
s
.

A
n

o
r
d
i
n
a
r
y
re
c
e
i
p
t

m
a
y
b
e

g
i
v
e
n

f
o
r

s
u
b
s
e
q
u
e
n
t

d
e
p
o
s
i
t

i
n
s
t
a
l
l
m
e
n
t
s
,

(
7
-
93
)
02
.

R
e
t
e
n
t
i
o
n

of

R
e
c
o
r
d
s
.

E
a
c
h

u
t
i
l
i
t
y

s
h
a
l
l

m
a
i
n
t
a
i
n

r
e
c
o
r
d
s

t
h
a
t

w
i
l
l

e
n
a
b
l
e

a

c
u
s
t
o
m
e
r
en
t
i
t
l
e
d

t
o

a

r
e
t
u
r
n

o
f

a

d
e
p
o
s
i
t

t
o

o
b
t
a
i
n

a

r
e
f
u
n
d

e
v
e
n

t
h
o
u
g
h

t
h
e

c
u
s
t
o
m
e
r

m
a
y

b
e

u
n
a
b
l
e

t
o
pr
o
d
u
c
e

t
h
e

o
r
i
g
i
n
a
l

r
e
c
e
i
p
t
(
s
)

f
o
r

t
h
e

d
e
p
o
s
i
t

T
h
e

u
t
i
l
i
t
y

s
h
a
l
l

m
a
i
n
t
a
i
n

a

d
e
t
a
i
l
e
d

r
e
c
o
r
d

o
f

a
l
l
de
p
o
s
i
t
s

r
e
c
e
i
v
e
d

f
r
o
m

c
u
s
t
o
m
e
r
s
,

s
h
o
w
i
n
g

t
h
e

n
a
m
e

o
f

e
a
c
h

c
u
s
t
o
m
e
r
,

t
h
e

l
o
c
a
t
i
o
n

o
f

t
h
e

p
r
e
m
i
s
e
s
oc
c
u
p
i
e
d

b
y

t
h
e

c
u
s
t
o
m
e
r

w
h
e
n

t
h
e

d
e
p
o
s
i
t

i
s

m
a
d
e

a
n
d

e
a
c
h

s
u
c
c
e
s
s
i
v
e

l
o
c
a
t
i
o
n

o
c
c
u
p
i
e
d

b
y

t
h
e
cu
s
t
o
m
e
r

w
h
i
l
e

t
h
e

d
e
p
o
s
i
t

i
s

r
e
t
a
i
n
e
d
,

a
n
d

t
h
e

d
a
t
e
(
s
)

a
n
d

a
r
n
o
u
n
t
(
s
)

o
f

t
h
e

d
e
p
o
s
i
t
s

o
r
i
n
s
t
a
l
l
m
e
n
t
s
,
Th
e

u
t
i
l
i
t
y

s
h
a
l
l

r
e
t
a
i
n

r
e
c
o
r
d
s

o
f

d
e
p
o
s
i
t
s

t
h
a
t

h
a
v
e

b
e
e
n

r
e
f
u
n
d
e
d

t
o

c
u
s
t
o
m
e
r
s

f
o
r

a

p
e
r
i
o
d

o
f

t
h
r
e
e
(3
)

y
e
a
r
s

a
f
t
e
r

t
h
e

d
a
t
e

o
f

r
e
f
u
n
d
,

T
h
e

u
t
i
l
i
t
y

s
h
a
l
l

r
e
t
a
i
n

r
e
c
o
r
d
s

o
f

u
n
c
l
a
i
m
e
d

d
e
p
o
s
i
t
s

f
o
r

a

p
e
r
i
o
d
of

s
e
v
e
n

(
7
)

y
e
a
r
s

a
s

r
e
q
u
i
r
e
d

b
y

S
e
c
t
i
o
n

1
4
-
53
1
,
I
d
a
h
o

C
o
d
e
,

(
3
-
20
-
04
)
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
10
7
.

R
E
T
U
R
N

O
F

D
E
P
O
S
I
T

(R
u
l
e

1
0
7
)
.
01
.

F
o
r
m
e
r

C
u
s
t
o
m
e
r
s
.

U
p
o
n

te
n
n
i
n
a
t
i
o
n

o
f

s
e
r
v
i
c
e
,

t
h
e

d
e
p
o
s
i
t

(
w
i
t
h

a
c
c
r
u
e
d

i
n
t
e
r
e
s
t
)
sh
a
l
l

b
e

c
r
e
d
i
t
e
d

t
o

t
h
e

f
i
n
a
l

b
i
l
l
.

T
h
e

b
a
l
a
n
c
e

o
f

t
h
e

d
e
p
o
s
i
t

r
e
m
a
i
n
i
n
g
,

i
f

a
n
y
,

s
h
a
l
l

b
e

r
e
t
u
r
n
e
d
pr
o
m
p
t
l
y

t
o

t
h
e

c
u
s
t
o
m
e
r
.

(
3
-
20
-
04
)
02
.

Ex
i
s
t
i
n
g

C
u
s
t
o
m
e
r
s
,

I
f

t
h
e

c
u
s
t
o
m
e
r

ha
s

p
a
i
d

a
l
l

u
n
d
i
s
p
u
t
e
d

b
i
l
l
s

a
n
d

h
a
s

n
o

m
o
r
e
th
a
n

o
n
e

(
I
)

l
a
t
e

p
a
y
m
e
n
t

d
u
r
i
n
g

t
h
e

p
a
s
t

t
w
e
l
v
e

(
1
2
)

c
o
n
s
e
c
u
t
i
v
e

m
o
n
t
h
s

o
f

s
e
r
v
i
c
e
,
t
h
e

u
t
i
l
i
t
y

s
h
a
l
l
pr
o
m
p
t
l
y

r
e
t
u
r
n

t
h
e

d
e
p
o
s
i
t
(
w
i
t
h

a
c
c
r
u
e
d

i
n
t
e
r
e
s
t
)

b
y

e
i
t
h
e
r

c
r
e
d
i
t
i
n
g

t
h
e

c
u
s
t
o
m
e
r
s
c
u
r
r
e
n
t

a
c
c
o
u
n
t
or

i
s
s
u
i
n
g

a

r
e
f
u
n
d
,

(
3
-
20
-
04
)
03
.

R
e
t
e
n
t
i
o
n

D
u
r
i
n
g

Di
s
p
u
t
e
.

T
h
e

u
t
i
l
i
t
y

m
a
y

r
e
t
a
i
n

t
h
e

d
e
p
o
s
i
t

p
e
n
d
i
n
g

t
h
e

r
e
s
o
l
u
t
i
o
n
of

a

d
i
s
p
u
t
e

o
v
e
r

t
e
r
m
i
n
a
t
i
o
n

o
f

s
e
r
v
i
c
e
.

I
f

t
h
e

d
e
p
o
s
i
t

i
s

l
a
t
e
r

r
e
t
u
r
n
e
d

t
o

t
h
e

c
u
s
t
o
m
e
r
,
t
h
e

u
t
i
l
i
t
y
sh
a
l
l

p
a
y

i
n
t
e
r
e
s
t

a
t

t
h
e

a
n
n
u
a
l

r
a
t
e
s

e
s
t
a
b
l
i
s
h
e
d

i
n

R
u
l
e

1
0
6

f
o
r

t
h
e

e
n
t
i
r
e

p
e
r
i
o
d

o
v
e
r

w
h
i
c
h

t
h
e
de
p
o
s
i
t

w
a
s

h
e
l
d
.
(7
-
93
)
ID
A
P

A

3
1
.
2
1
.
0
1
04
.

E
a
r
l
y

R
e
t
u
r
n

of

D
e
p
o
s
i
t
.

A

u
t
i
l
i
t
y

m
a
y

r
e
f
u
n
d

a

d
e
p
o
s
i
t

p
l
u
s

a
c
c
r
u
e
d

i
n
t
e
r
e
s
t

i
n

w
h
o
l
e
or
i
n

p
a
r
t

a
t

a
n
y

t
i
m
e

b
e
f
o
r
e

t
h
e

t
i
m
e

p
r
e
s
c
r
i
b
e
d

i
n

t
h
i
s

r
u
l
e
,

(
7
-
93
)
(A
d
o
p
t
e
d

a
s

R
u
l
e
s

1
.
7

a
n
d

2
.
, O
.
N.

1
4
1
2
3
;

a
m
e
n
d
e
d

a
n
d

c
o
m
b
i
n
e
d
, G
,
O.

1
7
7
;

a
m
e
n
d
e
d
,
G
,
O,

2
0
8
;
am
e
n
d
e
d
,

3
1
-
21
0
1
-
03
0
1
.
)
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

0
0
5
10
0
,
t
O
l
,

1
0
2
, 1
0
6
,

1
0
9
,
40
1
,

4
0
2
.
03
.

T
r
a
n
s
f
e
r

o
f

Re
c
o
r
d
s
.

U
p
o
n

t
h
e

s
a
l
e

o
r

t
r
a
n
s
f
e
r

o
f

a
n
y

u
t
i
l
i
t
y

o
r

a
n
y

o
f

i
t
s

o
p
e
r
a
t
i
n
g
un
i
t
s
,
t
h
e

s
e
l
l
e
r

s
h
a
l
l

c
e
r
t
i
f
y

t
o

t
h
e

C
o
m
m
i
s
s
i
o
n

t
h
a
t

i
t

h
a
s

a

l
i
s
t

s
h
o
w
i
n
g

t
h
e

n
a
m
e
s

o
f
a
l
l

c
u
s
t
o
m
e
r
s
wh
o
s
e

s
e
r
v
i
c
e

i
s

t
r
a
n
s
f
e
r
r
e
d

a
n
d

w
h
o

h
a
v
e

a

d
e
p
o
s
i
t

o
n

f
i
l
e
,
t
h
e

d
a
t
e

t
h
e

d
e
p
o
s
i
t

w
a
s

m
a
d
e
,
a
n
d

t
h
e
am
o
u
n
t

o
f

t
h
e

d
e
p
o
s
i
t

(
7
-
93
)
(A
d
o
p
t
e
d

a
s

R
u
l
e
s

1
.
9
,
!
.
l
O
,
2
.
8
a
n
d

2
.
9,

O
.
N.

1
4
1
2
3
;

a
m
e
n
d
e
d
.
c
o
m
b
i
n
e
d

a
n
d

r
e
c
o
d
i
f
i
e
d
,
G
.
O,

1
7
7
;
am
e
n
d
e
d
31
-
21
0
1
-
03
0
1
.
)
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

1
0
0
10
1
, 1
0
7
,
1
0
8
,

1
0
9
.
St
a
t
u
l
o
r
y
R
e
f
e
r
e
n
c
e
,

Id
a
h
o

C
o
d
e

91
4
-
53
1
.
11
0
.

UN
C
L
A
I
M
E
D

D
E
P
O
S
I
T
S

A
N
D

A
D
V
A
N
C
E

P
A
Y
M
E
N
T
S

(
R
u
l
e

1
1
0
)
01
.

P
r
e
s
u
m
p
t
i
o
n

o
f

Ab
a
n
d
o
n
m
e
n
t
.

P
u
r
s
u
a
n
t

t
o

Se
c
t
i
o
n

1
4
-
50
8
,
I
d
a
h
o

C
o
d
e
, a
n
y

d
e
p
o
s
i
t
or

a
d
v
a
n
c
e

p
a
y
m
e
n
t

m
a
d
e

t
o

o
b
t
a
i
n

o
r

m
a
i
n
t
a
i
n

u
t
i
l
i
t
y

s
e
r
v
i
c
e

t
h
a
t

i
s

u
n
c
l
a
i
m
e
d

b
y

t
h
e

o
w
n
e
r

f
o
r
mo
r
e

t
h
a
n

o
n
e

(
I
)

y
e
a
r

a
f
t
e
r

t
e
r
m
i
n
a
t
i
o
n

,
of

s
e
r
v
i
c
e

i
s

p
r
e
s
u
r
n
e
d

a
b
a
n
d
o
n
e
d
.

(
4
-
05
)
02
.

Fin
a
n
c
i
a
l

A
s
s
i
s
t
a
n
c
e

P
r
o
g
r
a
m
,

A

u
t
i
l
i
t
y

m
a
y

a
p
p
l
y

t
o

th
e

C
o
m
m
i
s
s
i
o
n

f
o
r

a
p
p
r
o
v
a
l
to

p
a
y

u
n
c
l
a
i
m
e
d

d
e
p
o
s
i
t
s

a
n
d

a
d
v
a
n
c
e

p
a
y
m
e
n
t
s

p
r
e
s
u
m
e
d

t
o

b
e

a
b
a
n
d
o
n
e
d

t
o

a

f
i
n
a
n
c
i
a
l

a
s
s
i
s
t
a
n
c
e
pr
o
g
r
a
m

w
h
i
c
h

a
s
s
i
s
t
s

t
h
e

u
t
i
l
i
t
y
'
s
l
o
w

i
n
c
o
m
e

a
n
d

d
i
s
a
d
v
a
n
t
a
g
e
d

c
u
s
t
o
m
e
r
s

w
i
t
h

p
a
y
m
e
n
t

o
f

u
t
i
l
i
t
y
bi
l
l
s
,

T
h
e

u
t
i
l
i
t
y

s
h
a
l
l

r
e
m
a
i
n
'
o
b
l
i
g
a
t
e
d

t
o

f
i
l
e

i
t
s

r
e
p
o
r
t

o
f

s
u
c
h

a
b
a
n
d
o
n
e
d

p
r
o
p
e
r
t
y

a
s

r
e
q
u
i
r
e
d

b
y
Se
c
t
i
o
n

1
4
-
51
7
,
I
d
a
h
o

C
o
d
e
,
a
n
d

r
e
t
a
i
n

r
e
c
o
r
d
s

a
s

r
e
q
u
i
r
e
d

b
y

S
e
c
t
i
o
n

1
4
-
53
1
,

I
d
a
h
o

C
o
d
e
.
(4
-
05
)
10
8
.

T
R
A
N
S
F
E
R

O
F

D
E
P
O
S
I
T

(R
u
l
e

1
0
8
)
.
De
p
o
s
i
t
s

s
h
a
l
l

n
o
t

b
e

t
r
a
n
s
f
e
r
r
e
d

t
r
o
m

o
n
e

c
u
s
t
o
m
e
r

t
o

a
n
o
t
h
e
r

c
u
s
t
o
m
e
r

o
r

b
e
t
w
e
e
n

c
l
a
s
s
e
s

o
f
se
r
v
i
c
e
,
e
x
c
e
p
t

a
t

t
h
e

c
u
s
t
o
m
e
r
s
r
e
q
u
e
s
t

W
h
e
n

a

c
u
s
t
o
m
e
r

w
i
t
h

a

d
e
p
o
s
i
t

o
n

f
i
l
e

t
r
a
n
s
f
e
r
s

s
e
r
v
i
c
e

t
o
a
n
e
w

l
o
c
a
t
i
o
n

w
i
t
h
i
n

t
h
e

s
a
m
e

u
t
i
l
i
t
y
'
s
s
e
r
v
i
c
e

a
r
e
a
, t
h
e

d
e
p
o
s
i
t

(
w
i
t
h

a
c
c
r
u
e
d

i
n
t
e
r
e
s
t
)

s
h
a
l
l

b
e
ei
t
h
e
r

t
r
a
n
s
f
e
r
r
e
d

t
o

t
h
e

a
c
c
o
u
n
t

f
o
r

t
h
e

n
e
w

l
o
c
a
t
i
o
n

o
r

c
r
e
d
i
t
e
d

t
o

t
h
e

c
u
s
t
o
m
e
r
s
c
u
r
r
e
n
t

a
c
c
o
u
n
t
.
(4
-
05
)
(A
d
o
p
t
e
d

a
s

R
u
l
e
s

1
.
8

a
n
d

2
,
, O
.
N,
1
4
1
2
3
;

a
m
e
n
d
e
d

a
n
d

c
o
m
b
i
n
e
d
,

G
,
O,
1
7
7
;

a
m
e
n
d
e
d
,
3
1
-
21
0
1
-
04
0
1
.
)
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

0
0
5
10
1
.
10
9
.

R
E
C
E
I
P
T

F
O
R

D
E
P
O
S
I
T

-

RE
C
O
R
D
S

O
F

D
E
P
O
S
I
T

(
R
u
l
e

1
0
9
)
.
01
.

Re
c
e
i
p
t
s
.

E
a
c
h

c
u
s
t
o
m
e
r

p
a
y
i
n
g

a

d
e
p
o
s
i
t

o
r

t
h
e

i
n
i
t
i
a
l

i
n
s
t
a
l
l
m
e
n
t

o
n

a

d
e
p
o
s
i
t

s
h
a
l
l
th
e
n

b
e

g
i
v
e
n

a

r
e
c
e
i
p
t

c
o
n
t
a
i
n
i
n
g

o
r

o
t
h
e
r
w
i
s
e

b
e

p
r
o
v
i
d
e
d

w
i
t
h

t
h
e

f
o
l
l
o
w
i
n
g

i
n
f
o
n
n
a
t
i
o
n
:
(0
3
-
20
-
04
)
(A
d
o
p
t
e
d

3
1
-
21
0
1
-
04
0
1
.
)
Sta
t
u
l
o
r
y
R
e
f
e
r
e
n
c
e
:

Id
a
h
o

C
o
d
e

91
4
-
50
8
,
14
-
51
7
14
-
53
1
.
Na
m
e

o
f

c
u
s
t
o
m
e
r

a
n
d

s
e
r
v
i
c
e

a
d
d
r
e
s
s

f
o
r

w
h
i
c
h

d
e
p
o
s
i
t

i
s

h
e
l
d
;
(7
-
93
)
(7
-
93
)
11
1
.
-

1
9
9
.

(
R
E
S
E
R
V
E
D
)
.
Da
t
e

o
f
p
a
y
m
e
n
t
(
s
)
;
10
-
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
RU
L
E
S

2
0
0

T
H
R
O
U
G
H

2
9
9

-

B
I
L
L
I
N
G
20
0
.

F
U
R
T
H
E
R

D
E
F
I
N
I
T
I
O
N

(R
u
l
e

2
0
0
)
.
As

u
s
e
d

i
n

R
u
l
e
s
20
1

t
h
r
o
u
g
h

2
0
5
,
"
bi
l
l
"

o
r

"
bi
l
l
i
n
g
"
r
e
f
e
r
s

t
o

a

w
r
i
t
t
e
n

r
e
q
u
e
s
t

f
o
r

p
a
y
m
e
n
t

l
i
s
t
i
n
g
ch
a
r
g
e
s

f
o
r

s
e
r
v
i
c
e
s

p
r
e
v
i
o
u
s
l
y

r
e
n
d
e
r
e
d

o
r

f
o
r

s
e
r
v
i
c
e
s

b
i
l
l
e
d

i
n

a
d
v
a
n
c
e

t
h
a
t

i
s

m
a
i
l
e
d

o
r

o
t
h
e
r
w
i
s
e
de
l
i
v
e
r
e
d

t
o

t
h
e

c
u
s
t
o
m
e
r

f
o
r

p
a
y
m
e
n
t
.

(
7
-
93
)
(A
d
o
p
t
e
d
,
G
.
O,

1
7
7
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
:

R
u
l
e
s

0
0
5
,

2
0
1
,

2
0
2
,

2
0
3
,

2
0
4
,

2
0
5
.
20
2
.

D
U
E

D
A
T
E

O
F

B
I
L
L
S

- D
E
L
I
N
Q
U
E
N
T

B
I
L
L
S

(
R
u
l
e

2
0
2
)
.
01
.

O
r
d
i
n
a
r
y

D
u
e

D
a
t
e
,

T
h
e

ut
i
l
i
t
y

m
a
y

r
e
q
u
i
r
e

t
h
a
t

b
i
l
l
s

f
o
r

s
e
r
v
i
c
e

b
e

p
a
i
d

w
i
t
h
i
n

a
. s
p
e
c
i
f
i
e
d

t
i
m
e

a
f
t
e
r

t
h
e

b
i
l
l
i
n
g

d
a
t
e
,

T
h
e

m
i
n
i
m
u
m

s
p
e
c
i
f
i
e
d

t
i
m
e

a
f
t
e
r

t
h
e

b
i
l
l
i
n
g

d
a
t
e

i
s

f
i
f
t
e
e
n

(
1
5
)
da
y
s

(
o
r

t
w
e
l
v
e

(
1
2
)

d
a
y
s

a
f
t
e
r

m
a
i
l
i
n
g

o
r

d
e
l
i
v
e
r
y
,

i
f

b
i
l
l
s

a
r
e

m
a
i
l
e
d

o
r

d
e
l
i
v
e
r
e
d

m
o
r
e

t
h
a
n

t
h
r
e
e
(3
)

d
a
y
s

a
f
t
e
r

t
h
e

b
i
l
l
i
n
g

d
a
t
e
,
)
U
p
o
n

t
h
e

e
x
p
i
r
a
t
i
o
n

o
f

t
h
i
s

t
i
m
e

w
i
t
h
o
u
t

p
a
y
m
e
n
t
,

t
h
e

b
i
l
l

m
a
y

b
e
co
n
s
i
d
e
r
e
d

d
e
l
i
n
q
u
e
n
t
.

(
7
-
93
)
02
.

H
a
r
d
s
h
i
p

E
x
e
m
p
t
i
o
n
.

W
h
e
n

a

re
s
i
d
e
n
t
i
a
l

c
u
s
t
o
m
e
r

c
e
r
t
i
f
i
e
s

i
n

w
r
i
t
i
n
g

t
o

t
h
e

u
t
i
l
i
t
y
th
a
t

p
a
y
m
e
n
t

b
y

t
h
e

o
r
d
i
n
a
r
y

d
u
e

d
a
t
e

c
r
e
a
t
e
s

a

h
a
r
d
s
h
i
p

d
u
e

t
o

t
h
e

p
a
r
t
i
c
u
l
a
r

d
a
t
e

w
h
e
n

t
h
e
cu
s
t
o
m
e
r

r
e
c
e
i
v
e
s

f
u
n
d
s
,
t
h
e

d
u
e

d
a
t
e

s
h
a
l
l

b
e

e
x
t
e
n
d
e
d

u
p

t
o

a
n

a
d
d
i
t
i
o
n
a
l

f
i
f
t
e
e
n

(
1
5
)

d
a
y
s

o
r

a
t

t
h
e
op
t
i
o
n

o
f

t
h
e

u
t
i
l
i
t
y

t
h
e

c
u
s
t
o
m
e
r

s
h
a
l
l

b
e

b
i
l
l
e
d

i
n

a

c
y
c
l
e

t
h
a
t
c
o
l
T
e
s
p
o
n
d
s

t
o

t
h
e

c
u
s
t
o
m
e
r
s
r
e
c
e
i
p
t
of

f
u
n
d
s
.
(7
-
93
)
20
1
.

I
S
S
U
A
N
C
E

O
F

B
I
L
L
S

-
C
O
N
T
E
N
T
S

O
F

B
I
L
L
S

(
R
u
l
e

2
0
1
)
.
Bi
l
l
s

s
h
a
l
l

b
e

i
s
s
u
e
d

o
n

a

r
e
g
u
l
a
r

b
a
s
i
s
,

B
i
l
l
s

m
u
s
t

c
o
n
t
a
i
n

t
h
e

f
o
l
l
o
w
i
n
g

i
n
f
o
r
m
a
t
i
o
n
:

(
3
-
30
-
01
)
01
.

T
h
e

Bi
l
l
i
n
g

D
a
t
e
,

(
7
-
93
)
02
.

T
h
e

T
i
m
e

P
e
r
i
o
d

C
o
v
e
r
e
d

b
y

th
e

B
i
l
l
.

(
7
-
93
)
03
.

M
e
t
e
r
e
d

Se
r
v
i
c
e

B
i
l
l
i
n
g
.

I
f
m
e
t
e
r
e
d
s
e
r
v
i
c
e

i
s

t
h
e

b
a
s
i
s

f
o
r

bi
l
l
i
n
g
,

t
h
e

b
e
g
i
n
n
i
n
g

a
n
d
en
d
i
n
g

m
e
t
e
r

r
e
a
d
i
n
g
s
, w
h
e
r
e

t
h
e

b
i
l
l

i
s

b
a
s
e
d

o
n

a
c
t
u
a
l

r
e
a
d
i
n
g
s
,
o
r

a

c
l
e
a
r
l
y

m
a
r
k
e
d

s
t
a
t
e
m
e
n
t

t
h
a
t
th
e

b
i
l
l

i
s

e
s
t
i
m
a
t
e
d
,

i
f

t
h
e

m
e
t
e
r

w
a
s

n
o
t

a
c
t
u
a
l
l
y

r
e
a
d
,

a
n
d

t
h
e

q
u
a
n
t
i
t
y

o
f

s
e
r
v
i
c
e

p
r
o
v
i
d
e
d
,
w
h
e
n
ap
p
l
i
c
a
b
l
e
.

(
7
-
93
)
(A
d
o
p
t
e
d

a
s

p
a
r
t

o
f

R
u
l
e

3
.
,
O
.
N.
1
4
1
2
3
;

a
m
e
n
d
e
d

a
n
d

r
e
c
o
d
i
f
i
e
d
,
G
.
O.

1
7
7
,
Cro
s
s
-
Re
f
e
r
e
n
c
e
:

R
u
l
e
s

0
0
5
,
2
0
0
,

2
0
1
.
04
.

B
i
l
l
i
n
g

Co
m
p
a
r
i
s
o
n
s
.

C
o
m
p
a
r
i
s
o
n
s

o
f

cU
l
T
e
n
t

a
n
d

p
r
e
v
i
o
u
s

c
o
n
s
u
m
p
t
i
o
n
s
,
w
h
e
n
re
q
u
i
r
e
d
b
y
I
D
A
P
A
3
1
.
2
1
.
0
2
.
1O
3
,

(
7
-
93
)
05
.

T
h
e

D
u
e

D
a
t
e

o
f

th
e

B
i
l
l
.

(
7
-
93
)
20
3
.

B
I
L
L
I
N
G

UN
D
E
R

I
N
A
P
P
R
O
P
R
I
A
T
E

T
A
R
I
F
F

S
C
H
E
D
U
L
E

(
R
u
l
e

2
0
3
)
.
01
.

Re
b
i
l
l
i
n
g

R
e
q
u
i
r
e
d
,

I
f
a

c
u
s
t
o
m
e
r

w
a
s

b
i
l
l
e
d

u
n
d
e
r

a
n

in
a
p
p
r
o
p
r
i
a
t
e

t
a
r
i
f
f

s
c
h
e
d
u
l
e
th
e

u
t
i
l
i
t
y

s
h
a
l
l

r
e
c
a
l
c
u
l
a
t
e

t
h
e

c
u
s
t
o
m
e
r
s
p
a
s
t

b
i
l
l
i
n
g
s

a
n
d

c
o
l
T
e
c
t
l
y

c
a
l
c
u
l
a
t
e

f
u
t
u
r
e

b
i
l
l
i
n
g
s

b
a
s
e
d
on

t
h
e

a
p
p
r
o
p
r
i
a
t
e

t
a
r
i
f
f

s
c
h
e
d
u
l
e
.

A

c
u
s
t
o
m
e
r

h
a
s

b
e
e
n

b
i
l
l
e
d

u
n
d
e
r

a
n

i
n
a
p
p
r
o
p
r
i
a
t
e

t
a
r
i
f
f
s
c
h
e
d
u
l
e
07
.

A
n
y

A
m
o
u
n
t

Tr
a
n
s
f
e
r
r
e
d

f
r
o
m

A
n
o
t
h
e
r

A
c
c
o
u
n
t
.
08
.

A
n
y

A
m
o
u
n
t
s

P
a
s
t

Du
e
,
An

i
t
e
m
i
z
a
t
i
o
n

o
f

a
l
l

c
h
a
r
g
e
s
,

b
o
t
h

re
c
u
I
T
i
n
g

a
n
d
(7
-
93
)
(7
-
93
)
(7
-
93
)
el
i
g
i
b
l
e
;

o
r
Th
e

c
u
s
t
o
m
e
r

w
a
s

b
i
l
l
e
d

u
n
d
e
r

a

t
a
r
i
f
f

s
c
h
e
d
u
l
e

f
o
r

w
h
i
c
h

t
h
e

c
u
s
t
o
m
e
r

w
a
s

n
o
t
(7
-
93
)
06
.

It
e
m
i
z
a
t
i
o
n

o
f

A
l
l

C
h
a
r
g
e
s
,
no
n
r
e
c
u
r
r
i
n
g
.
10
.

T
h
e

T
o
t
a
l

Am
o
u
n
t

D
u
e
.
(7
-
93
)
b.

Th
e

c
u
s
t
o
m
e
r
, w
h
o

i
s

e
l
i
g
i
b
l
e

f
o
r

b
i
l
l
i
n
g

u
n
d
e
r

m
o
r
e

t
l
l
a
n

o
n
e

t
a
r
i
f
f

s
c
h
e
d
u
l
e
,
w
a
s

b
i
l
l
e
d
un
d
e
r

a

s
c
h
e
d
u
l
e

c
o
n
t
r
a
r
y

t
o

t
h
e

c
u
s
t
o
m
e
r
s
e
l
e
c
t
i
o
n
, o
r

t
h
e

e
l
e
c
t
i
o
n

w
a
s

b
a
s
e
d

o
n

eI
T
o
n
e
o
u
s
in
f
o
r
m
a
t
i
o
n

p
r
o
v
i
d
e
d

b
y

t
i
l
e

u
t
i
l
i
t
y
,

(
7
-
93
)
02
.

Ex
c
e
p
t
i
o
n
s
.

T
h
e

u
t
i
l
i
t
y

s
h
a
l
l

n
o
t

b
e

r
e
q
u
i
r
e
d

t
o

a
d
j
u
s
t

bi
l
l
i
n
g
s

w
h
e
n

i
t

h
a
s

a
c
t
e
d

i
n
go
o
d

f
a
i
t
h

b
a
s
e
d

u
p
o
n

a
v
a
i
l
a
b
l
e

i
n
f
o
r
m
a
t
i
o
n

o
r

w
h
e
n

t
h
e

c
u
s
t
o
m
e
r

w
a
s

g
i
v
e
n

w
r
i
t
t
e
n

n
o
t
i
c
e

o
f
op
t
i
o
n
s

u
n
d
e
r

t
h
e

t
a
r
i
f
f

s
c
h
e
d
u
l
e
s

a
n
d

d
i
d

n
o
t

m
a
k
e

a

t
i
m
e
l
y

e
l
e
c
t
i
o
n

t
o

e
x
e
r
c
i
s
e

a
v
a
i
l
a
b
l
e

o
p
t
i
o
n
s
.
(7
-
93
)
09
.

P
a
y
m
e
n
t
s

o
r

Cr
e
d
i
t
s
,

A
n
y

p
a
y
m
e
n
t
s

o
r

cr
e
d
i
t
s

a
p
p
l
i
e
d

t
o

t
h
e

c
u
s
t
o
m
e
r
s
a
c
c
o
u
n
t
si
n
c
e

t
h
e

l
a
s
t

b
i
l
l
,
(7
-
93
)
11
.

A
d
d
r
e
s
s

a
n
d

T
e
l
e
p
h
o
n
e

N
u
m
b
e
r
,

Th
e

m
a
i
l
i
n
g

a
d
d
r
e
s
s

a
n
d

t
o
l
l
-
fr
e
e

t
e
l
e
p
h
o
n
e
nu
m
b
e
r
(
s
)

a
v
a
i
l
a
b
l
e

t
o

c
u
s
t
o
m
e
r
s

i
n

t
h
e

s
e
r
v
i
c
e

t
e
I
T
i
t
o
r
y

f
o
r

a
n
s
w
e
r
i
n
g

b
i
l
l
i
n
g

i
n
q
u
i
r
i
e
s
.
(3
-
30
-
01
)
(A
d
o
p
t
e
d
,
G
.
O.
1
7
7
;

a
m
e
n
d
e
d
, G
,
O,

2
0
8
,
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

2
0
0
, 2
0
2
;

I
D
A
P
A

3
1
.
2
1
.
0
2
,
10
3
,
03
.

Re
b
i
l
l
i
n
g
,

T
h
e

p
e
r
i
o
d

f
o
r

w
h
i
c
h

re
b
i
l
l
i
n
g

u
n
d
e
r

t
h
i
s

r
u
l
e

i
s

a
l
l
o
w
e
d

s
h
a
l
l

b
e

t
h
a
t
pr
o
v
i
d
e
d

b
y

S
e
c
t
i
o
n

6
1
-
64
2
,
I
d
a
h
o

C
o
d
e
,
(
t
h
r
e
e

y
e
a
r
s
)
.

(
7
-
93
)
04
.

R
e
f
u
n
d
s

a
n
d

Ad
d
i
t
i
o
n
a
l

P
a
y
m
e
n
t
s
,

T
h
e

u
t
i
l
i
t
y

s
h
a
l
l

pr
e
p
a
r
e

a

c
o
l
T
e
c
t
e
d

b
i
l
l
i
n
g
in
d
i
c
a
t
i
n
g

t
h
e

r
e
f
u
n
d

d
u
e

t
h
e

c
u
s
t
o
m
e
r

o
r

t
h
e

a
m
o
u
n
t

d
u
e

t
h
e

u
t
i
l
i
t
y
.

A

c
u
s
t
o
m
e
r

w
h
o

h
a
s

b
e
e
n
11
-
12
-
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
un
d
e
r
b
i
l
l
e
d

s
h
a
l
l

b
e

g
i
v
e
n

t
h
e

o
p
p
o
r
t
u
n
i
t
y

t
o

m
a
k
e

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t
s

u
n
d
e
r

R
u
l
e

3
1
3

o
n

t
h
e
am
o
u
n
t

d
u
e
.

A
t

t
h
e

c
u
s
t
o
m
e
r
s
o
p
t
i
o
n
, t
h
e

t
e
n
n

o
f

t
h
e

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t

m
a
y

e
x
t
e
n
d

f
o
r

t
h
e
le
n
g
t
h

o
f

t
i
m
e

t
h
a
t

t
h
e

u
n
d
e
r
b
i
l
l
i
n
g

a
c
c
r
u
e
d
.

T
h
e

u
t
i
l
i
t
y

s
h
a
l
l

p
r
o
m
p
t
l
y

r
e
f
u
n
d

a
m
o
u
n
t
s

o
v
e
r
p
a
i
d

b
y
th
e

c
u
s
t
o
m
e
r

u
n
l
e
s
s

t
h
e

c
u
s
t
o
m
e
r

c
o
n
s
e
n
t
s

t
o

a

c
r
e
d
i
t

a
g
a
i
n
s
t

f
u
t
u
r
e

b
i
l
l
s
,
e
x
c
e
p
t

o
v
e
r
b
i
l
l
i
n
g
s

n
o
t
ex
c
e
e
d
i
n
g

$
1
5

m
a
y

b
e

c
r
e
d
i
t
e
d

t
o

f
u
t
u
r
e

b
i
l
l
s
.

(
7
-
93
)
(A
d
o
p
t
e
d

a
s

R
u
l
e

8
,
1,
D
.
N,

1
7
7
4
4
;

a
m
e
n
d
e
d

a
n
d

r
e
c
o
d
i
f
i
e
d
, G
,
O.

1
7
7
,
St
a
t
u
t
o
r
y

R
e
f
e
r
e
n
c
e
:

Id
a
h
o

C
o
d
e

9 6
1
-
64
2
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

0
0
5
,
2
0
0
, 2
0
4
.
20
4
.

I
N
A
C
C
U
R
A
T
E
L
Y

B
I
L
L
E
D

S
E
R
V
I
C
E

UN
D
E
R

C
O
R
R
E
C
T

T
A
R
I
F
F

S
C
H
E
D
U
L
E
-
FA
I
L
U
R
E

T
O

B
I
L
L

F
O
R

S
E
R
V
I
C
E

(
R
u
l
e

2
0
4
)
.

01
.

E
r
r
o
r
s

in

P
r
e
p
a
r
a
t
i
o
n

-

M
a
l
f
u
n
c
t
i
o
n
s

-

F
a
i
l
u
r
e

t
o

B
i
l
l
,

W
h
e
n
e
v
e
r

th
e

b
i
l
l
i
n
g

f
o
r
ut
i
l
i
t
y

s
e
r
v
i
c
e

w
a
s

n
o
t

a
c
c
u
r
a
t
e
l
y

d
e
t
e
n
n
i
n
e
d

b
e
c
a
u
s
e

a

m
e
t
e
r

m
a
l
f
u
n
c
t
i
o
n
e
d

o
r

f
a
i
l
e
d
,

b
i
l
l
s

w
e
r
e
es
t
i
m
a
t
e
d
,

o
r

b
i
l
l
s

w
e
r
e

i
n
a
c
c
u
r
a
t
e
l
y

p
r
e
p
a
r
e
d
,
t
h
e

u
t
i
l
i
t
y

s
h
a
l
l

p
r
e
p
a
r
e

a

c
o
r
r
e
c
t
e
d

b
i
l
l
i
n
g
,

I
f

t
h
e
ut
i
l
i
t
y

h
a
s

f
a
i
l
e
d

t
o

b
i
l
l

a

c
u
s
t
o
m
e
r

f
o
r

s
e
r
v
i
c
e
,
t
h
e

u
t
i
l
i
t
y

s
h
a
l
l

p
r
e
p
a
r
e

a

b
i
l
l

f
o
r

t
h
e

p
e
r
i
o
d

d
u
r
i
n
g
wh
i
c
h

n
o

b
i
l
l

w
a
s

p
r
o
v
i
d
e
d
.

(
7
-
93
)
02
.

Co
r
r
e
c
t
i
o
n
s
.

I
f

t
h
e

t
i
m
e

w
h
e
n

th
e

m
a
l
f
u
n
c
t
i
o
n

o
r

e
r
r
o
r

b
e
g
a
n

o
r

t
h
e

t
i
m
e

w
h
e
n

t
h
e
ut
i
l
i
t
y

b
e
g
a
n

t
o

f
a
i
l

t
o

b
i
l
l

f
o
r

s
e
r
v
i
c
e

c
a
n
n
o
t

b
e

r
e
a
s
o
n
a
b
l
y

d
e
t
e
n
n
i
n
e
d

t
o

h
a
v
e

o
c
c
u
r
r
e
d

w
i
t
h
i
n

a
sp
e
c
i
f
i
c

b
i
l
l
i
n
g

p
e
r
i
o
d
,
t
h
e

c
o
r
r
e
c
t
e
d

b
i
l
l
i
n
g
s

s
h
a
l
l

n
o
t

e
x
c
e
e
d

t
h
e

m
o
s
t

r
e
c
e
n
t

s
i
x

m
o
n
t
h
s

b
e
f
o
r
e

t
h
e
di
s
c
o
v
e
r
y

o
f

t
h
e

m
a
l
f
u
n
c
t
i
o
n

o
r

e
r
r
o
r

o
r

f
a
i
l
u
r
e

t
o

b
i
l
l
.

I
f

t
h
e

t
i
m
e

w
h
e
n

t
h
e

m
a
l
f
u
n
c
t
i
o
n

o
r

e
r
r
o
r

o
r
fa
i
l
u
r
e

t
o

b
i
l
l

b
e
g
a
n

c
a
n

b
e

r
e
a
s
o
n
a
b
l
y

d
e
t
e
n
n
i
n
e
d
,
t
h
e

c
o
r
r
e
c
t
e
d

b
i
l
l
i
n
g
s

s
h
a
l
l

g
o

b
a
c
k

t
o

t
h
a
t

t
i
m
e
bu
t

n
o
t

t
o

e
x
c
e
e
d

t
h
e

t
i
m
e

p
r
o
v
i
d
e
d

b
y

S
e
c
t
i
o
n

6
1
-
64
2
,
I
d
a
h
o

C
o
d
e
,
(
t
h
r
e
e

(
3
)

y
e
a
r
s
)
.

(
7
-
93
)
20
6
.

R
E
S
P
O
N
S
I
B
I
L
I
T
Y

F
O
R

PA
Y
M
E
N
T

O
F

B
I
L
L
S

-

R
E
S
I
D
E
N
T
I
A
L

C
U
S
T
O
M
E
R
S
(R
u
l
e

2
0
6
)
.

'
.
01
.

C
u
s
t
o
m
e
r

De
f
i
n
e
d
,

F
o
r

p
u
r
p
o
s
e
s

o
f

t
h
i
s

r
u
l
e
,
"
cu
s
t
o
m
e
r
" m
e
a
n
s

a

c
u
s
t
o
m
e
r

w
h
o
s
e
na
m
e

a
p
p
e
a
r
s

o
n

t
h
e

u
t
i
l
i
t
y
'
s
r
e
g
u
l
a
r

b
i
l
l

f
o
r

r
e
s
i
d
e
n
t
i
a
l

s
e
r
v
i
c
e

o
r

w
h
o

s
i
g
n
e
d

a

w
r
i
t
t
e
n

a
p
p
l
i
c
a
t
i
o
n
fo
r

s
e
r
v
i
c
e

o
r

o
t
h
e
r

d
o
c
u
m
e
n
t

i
n
f
o
n
n
i
n
g

t
h
e

c
u
s
t
o
m
e
r

t
h
a
t

h
e

o
r

s
h
e

w
a
s

a
s
s
w
n
i
n
g

a
n

o
b
l
i
g
a
t
i
o
n

f
o
r
pa
y
m
e
n
t

f
o
r

s
e
r
v
i
c
e
.

(
7
-
93
)
02
.

C
u
s
t
o
m
e
r
s R
e
s
p
o
n
s
i
b
i
l
i
t
y
,

A

c
u
s
t
o
m
e
r

s
h
a
l
l

n
o
t

b
e

h
e
l
d

r
e
s
p
o
n
s
i
b
l
e

f
o
r

pa
y
m
e
n
t

o
f
an

a
m
o
u
n
t

o
w
e
d

b
y

a
n
y

p
e
r
s
o
n

w
h
o

r
e
s
i
d
e
s

a
t

t
h
e

c
u
s
t
o
m
e
r
s
p
r
e
m
i
s
e
s

o
r

i
s

a

m
e
m
b
e
r

o
f

t
h
e
cu
s
t
o
m
e
r
s
h
o
u
s
e
h
o
l
d
,

b
u
t

w
h
o
s
e

n
a
m
e

d
o
e
s

n
o
t

a
p
p
e
a
r

o
n

t
h
e

c
u
r
r
e
n
t

b
i
l
l

o
r

a
p
p
l
i
c
a
t
i
o
n

f
o
r

s
e
r
v
i
c
e
un
l
e
s
s
,

(
7
-
93
)
a.

T
h
e

cu
s
t
o
m
e
r

s
i
g
n
s

a

w
r
i
t
t
e
n

a
g
r
e
e
m
e
n
t

t
o

pa
y
o
r

ot
h
e
r
w
i
s
e

e
x
p
r
e
s
s
l
y

a
c
c
e
p
t
s
re
s
p
o
n
s
i
b
i
l
i
t
y

f
o
r

p
a
y
m
e
n
t

o
f

t
h
e

o
t
h
e
r

p
e
r
s
o
n
s
b
i
l
l
;

o
r

(
3
-
20
-
04
)
Th
e

c
u
s
t
o
m
e
r

h
a
s

a

l
e
g
a
l

o
b
l
i
g
a
t
i
o
n

t
o

p
a
y

t
h
e

o
t
h
e
r

p
e
r
s
o
n
s
b
i
l
l
.
(7
-
93
)
03
.

Re
f
u
n
d
s

a
n
d

A
d
d
i
t
i
o
n
a
l

P
a
y
m
e
n
t
s
,

T
h
e

u
t
i
l
i
t
y

s
h
a
l
l

pr
e
p
a
r
e

a

c
o
r
r
e
c
t
e
d

b
i
l
l
i
n
g
in
d
i
c
a
t
i
n
g

t
h
e

r
e
f
u
n
d

d
u
e

t
o

t
h
e

c
u
s
t
o
m
e
r

o
r

t
h
e

a
m
o
u
n
t

d
u
e

t
h
e

u
t
i
l
i
t
y
.

A

c
u
s
t
o
m
e
r

w
h
o

h
a
s

b
e
e
n
un
d
e
r
b
i
l
l
e
d

o
r

w
h
o

h
a
s

n
o
t

b
e
e
n

b
i
l
l
e
d

s
h
a
l
l

b
e

g
i
v
e
n

t
h
e

o
p
p
o
r
t
u
n
i
t
y

t
o

m
a
k
e

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t
s
un
d
e
r

R
u
l
e

3
1
3

o
n

t
h
e

a
m
o
u
n
t

d
u
e
.

A
t

t
h
e

c
u
s
t
o
m
e
r
s
o
p
t
i
o
n
, t
h
e

t
e
n
n
o
f
t
h
e

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t
ma
y

e
x
t
e
n
d

f
o
r

t
h
e

l
e
n
g
t
h

o
f

t
i
m
e

t
h
a
t

t
h
e

u
n
d
e
r
b
i
l
l
i
n
g

a
c
c
r
u
e
d

o
r

t
h
e

c
u
s
t
o
m
e
r

w
a
s

n
o
t

b
i
l
l
e
d
,

T
h
e
ut
i
l
i
t
y

s
h
a
l
l

p
r
o
m
p
t
l
y

r
e
f
u
n
d

a
m
o
u
n
t
s

o
v
e
r
p
a
i
d

b
y

t
h
e

c
u
s
t
o
m
e
r

u
n
l
e
s
s

t
h
e

c
u
s
t
o
m
e
r

c
o
n
s
e
n
t
s

t
o

a
cr
e
d
i
t

a
g
a
i
n
s
t

f
u
t
u
r
e

b
i
l
l
s
,
e
x
c
e
p
t

o
v
e
r
b
i
l
l
i
n
g
s

n
o
t

e
x
c
e
e
d
i
n
g

$
1
5

m
a
y

b
e

c
r
e
d
i
t
e
d

t
o

f
u
t
u
r
e

b
i
l
l
s
,
(7
-
93
)
03
.

C
u
s
t
o
m
e
r

No
t
i
c
e
.

T
h
e

u
t
i
l
i
t
y

s
h
a
l
l

p
r
o
v
i
d
e

w
r
i
t
t
e
n

n
o
t
i
c
e

o
f

i
t
s

i
n
t
e
n
t

t
o

a
d
d

t
o

t
h
e
cu
s
t
o
m
e
r
s
b
i
l
l

f
o
r

c
u
r
r
e
n
t

s
e
r
v
i
c
e

a
n

a
m
o
u
n
t

o
w
e
d

f
o
r
:

(
3
-
20
-
04
)
a,

An
o
t
h
e
r

p
e
r
s
o
n
sb
i
l
l
;

o
r

'
(
3
-
20
-
04
)
b,

Se
r
v
i
c
e

r
e
n
d
e
r
e
d

a
t

a

f
o
n
n
e
r

s
e
r
v
i
c
e

l
o
c
a
t
i
o
n
,

p
r
o
v
i
d
e
d

t
h
a
t

t
h
e

l
a
p
s
e

i
n

s
e
r
v
i
c
e

e
x
c
e
e
d
s
si
x
t
y

(
6
0
)

c
a
l
e
n
d
a
r

d
a
y
s
,

(
3
-
30
-
04
)
04
.

C
o
n
t
e
n
t
s

o
f

No
t
i
c
e
,

T
h
e

n
o
t
i
c
e

m
u
s
t

i
n
c
l
u
d
e
:

(
3
-
20
-
04
)
Th
e

s
e
r
v
i
c
e

l
o
c
a
t
i
o
n

i
n
v
o
l
v
e
d
;
(7
-
93
)
(7
-
93
)
(3
-
20
-
04
)
Th
e

n
a
m
e

o
f

t
h
e

c
u
s
t
o
m
e
r

o
f

r
e
c
o
r
d

w
h
o

o
w
e
s

t
h
e

b
i
l
l

a
m
o
u
n
t
;
Th
e

t
i
m
e

o
v
e
r

w
h
i
c
h

t
h
e

b
i
l
l

a
m
o
u
n
t

w
a
s

a
c
c
u
m
u
l
a
t
e
d
;
Th
e

a
m
o
u
n
t

o
w
e
d
;
(7
-
93
)
(A
d
o
p
t
e
d

a
s

R
u
l
e

8
.
2
a
n
d

8
.
3
,
D
.
N,
1
7
7
4
4
;

a
m
e
n
d
e
d

a
n
d

r
e
c
o
d
i
f
i
e
d
,
G
,
D.

1
7
7
.
St
a
t
u
t
o
r
y

R
e
f
e
r
e
n
c
e
:

Id
a
h
o

C
o
d
e

9
6
1
-
64
2
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
:

R
u
l
e
s

0
0
5
,

2
0
3
,

3
1
3
.
Th
e

r
e
a
s
o
n
(
s
)

f
o
r

a
d
d
i
n
g

t
h
e

b
i
l
l

a
m
o
u
n
t

t
o

t
h
e

c
u
s
t
o
m
e
r
s
b
i
l
l

s
t
a
t
e
m
e
n
t
;

(
3
-
20
-
04
)
A
s
t
a
t
e
m
e
n
t

t
h
a
t

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t
s

m
a
y

b
e

m
a
d
e

o
n

t
h
e

a
m
o
u
n
t

o
w
e
d
;
(7
-
93
)
20
5
.
(R
E
S
E
R
V
E
D
)
.
g,

A

st
a
t
e
m
e
n
t

t
h
a
t

t
h
e

c
u
s
t
o
m
e
r

h
a
s

t
h
e

r
i
g
h
t

t
o

c
o
n
t
e
s
t

t
h
e

u
t
i
l
i
t
y
'
s
p
r
o
p
o
s
e
d

a
c
t
i
o
n

w
i
t
h
th
e

u
t
i
l
i
t
y

o
r

t
h
e

C
o
m
m
i
s
s
i
o
n
;

a
n
d

(
3
-
20
-
04
)
14
-
13
-
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
Th
e

r
e
s
p
o
n
s
e

d
e
a
d
l
i
n
e

a
f
t
e
r

w
h
i
c
h

t
h
e

b
i
l
l

a
m
o
u
n
t

w
i
l
l

b
e

a
d
d
e
d

t
o

t
h
e

c
u
s
t
o
m
e
r
s b
i
l
l
(3
-
20
-
04
)
c,

Me
r
c
h
a
n
d
i
s
e

o
r

e
q
u
i
p
m
e
n
t

o
r

c
h
a
r
g
e
s

f
o
r

m
e
r
c
h
a
n
d
i
s
e

o
r

e
q
u
i
p
m
e
n
t

n
o
t

r
e
q
u
i
r
e
d

a
s

a
co
n
d
i
t
i
o
n

o
f

r
e
c
e
i
v
i
n
g

u
t
i
l
i
t
y

s
e
r
v
i
c
e
.

(
7
-
93
)
(A
d
o
p
t
e
d
, G
,
O.

1
7
7
;

a
m
e
n
d
e
d
, G
.
O,

2
0
8
,
Cro
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

0
0
5
, 1
0
0
, 3
0
1
,
3
0
2
,

3
0
3
, 3
0
4
,
3
0
5
,

3
0
6
, 3
0
7
, 3
0
8
, 3
0
9
,

3
1
0
, 3
1
1
, 3
1
2
,

3
1
3
.
st
a
t
e
m
e
n
t
.
OS
.

O
p
p
o
r
t
u
n
i
t
y

t
o

R
e
s
p
o
n
d
.

T
h
e

cu
s
t
o
m
e
r

s
h
a
l
l

b
e

g
i
v
e
n

a

m
i
n
i
m
u
m

o
f

s
e
v
e
n

(
7
)
ca
l
e
n
d
a
r

d
a
y
s

f
r
o
m

t
h
e

d
a
t
e

o
f

t
h
e

p
r
o
p
o
s
e
d

a
c
t
i
o
n

t
o

r
e
s
p
o
n
d

t
o

t
h
e

u
t
i
l
i
t
y
'
s
n
o
t
i
c
e
.

(
3
-
20
-
04
)
(A
d
o
p
t
e
d
,
G
.
O.

1
7
7
;

a
m
e
n
d
e
d
,
3
1
-
21
0
1
-
03
0
1
.
)
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e

2
0
0
.
30
1
.

E
X
P
L
A
N
A
T
I
O
N

F
O
R

D
E
N
I
A
L

O
F

S
E
R
V
I
C
E

T
O

AP
P
L
I
C
A
N
T

(
R
u
l
e

3
0
1
)
.
01
.

E
x
p
l
a
n
a
t
i
o
n

to

A
p
p
l
i
c
a
n
t
.

I
f

t
h
e

u
t
i
l
i
t
y

i
n
t
e
n
d
s

to

d
e
n
y

s
e
r
v
i
c
e

t
o

a
n

a
p
p
l
i
c
a
n
t

u
n
d
e
r
Ru
l
e

3
0
2
, t
h
e

u
t
i
l
i
t
y

s
h
a
l
l

p
r
o
v
i
d
e

a
n

e
x
p
l
a
n
a
t
i
o
n

t
o

t
h
e

a
p
p
l
i
c
a
n
t

s
t
a
t
i
n
g

t
h
e

r
e
a
s
o
n
s

f
o
r

t
h
e

u
t
i
l
i
t
y
'
re
f
u
s
a
l

t
o

s
e
r
v
e
,

T
h
e

a
p
p
l
i
c
a
n
t

s
h
a
l
l

b
e

a
d
v
i
s
e
d

o
f

w
h
a
t

a
c
t
i
o
n
(
s
)

m
u
s
t

b
e

t
a
k
e
n

t
o

r
e
c
e
i
v
e

s
e
r
v
i
c
e
.
In

t
h
e

e
v
e
n
t

o
f

a

d
i
s
p
u
t
e
,
t
h
e

a
p
p
l
i
c
a
n
t

s
h
a
l
l

b
e

a
d
v
i
s
e
d

t
h
a
t

a
n

i
n
f
o
r
m
a
l

o
r

f
o
r
m
a
l

c
o
m
p
l
a
i
n
t
co
n
c
e
r
n
i
n
g

d
e
n
i
a
l

o
f

s
e
r
v
i
c
e

m
a
y

b
e

f
i
l
e
d

w
i
t
h

t
h
e

C
o
m
m
i
s
s
i
o
n
.

(
3
-
20
-
04
)
02
.

W
r
i
t
t
e
n

No
t
i
c
e
.

I
f

s
e
r
v
i
c
e

i
s

c
u
r
r
e
n
t
l
y

b
e
i
n
g

p
r
o
v
i
d
e
d

t
o

t
h
e

p
r
e
m
i
s
e
s

o
c
c
u
p
i
e
d

b
y

a
n
ap
p
l
i
c
a
n
t
,

t
h
e

u
t
i
l
i
t
y

s
h
a
l
l

p
r
o
v
i
d
e

w
r
i
t
t
e
n

n
o
t
i
c
e

o
f

i
t
s

r
e
f
u
s
a
l

t
o

s
e
r
v
e

p
u
r
s
u
a
n
t

t
o

R
u
l
e

3
1
2
.
(3
-
20
-
04
)
20
7
.

B
I
L
L
I
N
G

P
R
O
H
I
B
I
T
E
D

(R
u
l
e

2
0
7
)
.
No

u
t
i
l
i
t
y

s
h
a
l
l

b
i
l
l

f
o
r

n
o
n
-
u
t
i
l
i
t
y

s
e
r
v
i
c
e
(
s
)

o
r

m
e
r
c
h
a
n
d
i
s
e

n
o
t

o
r
d
e
r
e
d

o
r

o
t
h
e
r
w
i
s
e

a
u
t
h
o
r
i
z
e
d

b
y
th
e

c
u
s
t
o
m
e
r

o
f

r
e
c
o
r
d
.

A
n
y

c
h
a
r
g
e
s

f
o
r

t
h
e
s
e

s
e
r
v
i
c
e
s

t
h
a
t

a
p
p
e
a
r

o
n

a

c
u
s
t
o
m
e
r
s b
i
l
l

s
h
a
l
l

b
e
re
m
o
v
e
d

f
r
o
m

t
h
e

c
u
s
t
o
m
e
r
s
b
i
l
l

n
o

l
a
t
e
r

t
h
a
n

t
w
o

(
2
)

b
i
l
l
i
n
g

c
y
c
l
e
s

f
o
l
l
o
w
i
n
g

n
o
t
i
c
e

b
y

t
h
e
cu
s
t
o
m
e
r

t
o

t
h
e

u
t
i
l
i
t
y
.

A

u
t
i
l
i
t
y

t
h
a
t

u
n
k
n
o
w
i
n
g
l
y

s
u
b
m
i
t
s

a

b
i
l
l

c
o
n
t
a
i
n
i
n
g

c
h
a
r
g
e
s

f
o
r

n
o
n
-
u
t
i
l
i
t
y
se
r
v
i
c
e
(
s
)

o
r

m
e
r
c
h
a
n
d
i
s
e

n
o
t

o
r
d
e
r
e
d

o
r

o
t
h
e
r
w
i
s
e

a
u
t
h
o
r
i
z
e
d

b
y

t
h
e

c
u
s
t
o
m
e
r

o
f

r
e
c
o
r
d

s
h
a
l
l

n
o
t

b
e
co
n
s
i
d
e
r
e
d

i
n

v
i
o
l
a
t
i
o
n

o
f

R
u
l
e

2
0
7

i
f

t
h
e

d
i
s
p
u
t
e
d

a
m
o
u
n
t
s

a
r
e

r
e
m
o
v
e
d

f
r
o
m

t
h
e

c
u
s
t
o
m
e
r
s
b
i
l
l
.
(3
-
30
-
01
)
(A
d
o
p
t
e
d
,
G
,
O.

2
0
8
,
(A
d
o
p
t
e
d
,
G
,
O.
1
7
7
;

a
m
e
n
d
e
d
,

3
1
-
21
0
1
-
03
0
1
.
)
Re
f
e
r
e
n
c
e

1
0

R
u
l
e
s

o
f

P
r
o
c
e
d
u
r
e
,

I
D
A
P
A

3
1
.
0
1
.
0
1
.
0
5
5
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

1
0
4
30
0
,
30
2
,
30
3
31
2
40
1
,
40
2
,
40
3
.
20
8
.

-

2
9
9
.

(
R
E
S
E
R
V
E
D
)
.
30
0
.

F
U
R
T
H
E
R

D
E
F
I
N
I
T
I
O
N
S

(R
u
l
e

3
0
0
)
.
As

u
s
e
d

i
n

R
u
l
e
s

3
0
1

t
h
r
o
u
g
h

3
1
3
,
(7
-
93
)
30
2
.

G
R
O
U
N
D
S

F
O
R

D
E
N
I
A
L

O
R

T
E
R
M
I
N
A
T
I
O
N

O
F

S
E
R
V
I
C
E

W
I
T
H

P
R
I
O
R
NO
T
I
C
E

(
R
u
l
e

3
0
2
)
.
A
u
t
i
l
i
t
y

m
a
y

d
e
n
y

o
r

t
e
r
m
i
n
a
t
e

s
e
r
v
i
c
e

t
o

a

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

w
i
t
h
o
u
t

t
h
e

c
u
s
t
o
m
e
r
s
o
r
ap
p
l
i
c
a
n
t
'
s
p
e
n
n
i
s
s
i
o
n
,
b
u
t

o
n
l
y

a
f
t
e
r

a
d
e
q
u
a
t
e

n
o
t
i
c
e

h
a
s

b
e
e
n

g
i
v
e
n

i
n

a
c
c
o
r
d
a
n
c
e

w
i
t
h

t
h
e
s
e

r
u
l
e
s
fo
r

o
n
e

o
r

m
o
r
e

o
f

t
h
e

f
o
l
l
o
w
i
n
g

r
e
a
s
o
n
s
:

(
7
-
93
)
01
.

F
a
i
l
u
r
e

to

P
a
y
,

W
i
t
h

r
e
s
p
e
c
t

t
o

u
n
d
i
s
p
u
t
e
d

p
a
s
t

d
u
e

b
i
l
l
s

t
h
e

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t
:
(3
-
20
-
04
)
RU
L
E
S

3
0
0

T
H
R
O
U
G
H

4
0
0

-

D
E
N
I
A
L

A
N
D

T
E
R
M
I
N
A
T
I
O
N

O
F
SE
R
V
I
C
E

A
N
D

P
A
Y
M
E
N
T

A
R
R
A
N
G
E
M
E
N
T

R
U
L
E
S

F
O
R

R
E
S
I
D
E
N
T
I
A
L
AN
D

S
M
A
L
L

C
O
M
M
E
R
C
I
A
L

C
U
S
T
O
M
E
R
S
01
.

A
p
p
l
i
c
a
n
t
.

"
Ap
p
l
i
c
a
n
t
"

i
s

r
e
s
t
r
i
c
t
e
d

f
r
o
m

i
t
s

g
e
n
e
r
a
l

d
e
f
i
n
i
t
i
o
n

t
o

r
e
f
e
r

o
n
l
y

t
o
ap
p
l
i
c
a
n
t
s

f
o
r

r
e
s
i
d
e
n
t
i
a
l

o
r

s
m
a
l
l

c
o
m
m
e
r
c
i
a
l

s
e
r
v
i
c
e
,
u
n
l
e
s
s

f
u
r
t
h
e
r

r
e
s
t
r
i
c
t
e
d

b
y

t
h
e

r
u
l
e
.
(7
-
93
)
Fa
i
l
e
d

t
o

p
a
y
;
Pa
i
d

w
i
t
h

a

d
i
s
h
o
n
o
r
e
d

c
h
e
c
k
;

o
r
(3
-
20
-
04
)
(3
-
20
-
04
)
02
.

C
u
s
t
o
m
e
r
,

"
Cu
s
t
o
m
e
r
"
i
s

r
e
s
t
r
i
c
t
e
d

IT
o
m

i
t
s

g
e
n
e
r
a
l

d
e
f
i
n
i
t
i
o
n

t
o

r
e
f
e
r

o
n
l
y

t
o
re
s
i
d
e
n
t
i
a
l

o
r

s
m
a
l
l

c
o
m
m
e
r
c
i
a
l

c
u
s
t
o
m
e
r
s
,
u
n
l
e
s
s

f
u
r
t
h
e
r

r
e
s
t
r
i
c
t
e
d

b
y

t
h
e

r
u
l
e
,

(
7
-
93
)
03
.

N
o
n
-
Ut
i
l
i
t
y

S
e
r
v
i
c
e
.

"
No
n
-
u
t
i
l
i
t
y

s
e
r
v
i
c
e
"
m
e
a
n
s
:

(
7
-
93
)
Ma
d
e

a
n

e
l
e
c
t
r
o
n
i
c

p
a
y
m
e
n
t

d
r
a
w
n

o
n

a
n

a
c
c
o
u
n
t

w
i
t
h

i
n
s
u
f
f
i
c
i
e
n
t

f
u
n
d
s
.

(
3
-
20
-
04
)
se
r
v
i
c
e
;
Se
r
v
i
c
e

f
o
r

w
h
i
c
h

t
h
e

C
o
m
m
i
s
s
i
o
n

d
o
e
s

n
o
t

r
e
g
u
l
a
t
e

r
a
t
e
s
,

c
h
a
r
g
e
s
,
o
r

a
v
a
i
l
a
b
i
l
i
t
y

o
f
(7
-
93
)
(7
-
93
)
02
.

F
a
i
l
u
r
e

to

M
a
k
e

S
e
c
u
r
i
t
y

D
e
p
o
s
i
t
.

T
h
e

c
u
s
t
o
m
e
r

o
r

ap
p
l
i
c
a
n
t

f
a
i
l
e
d

t
o

m
a
k
e

a
se
c
u
r
i
t
y

d
e
p
o
s
i
t

o
r

m
a
k
e

a
n

i
n
s
t
a
l
l
m
e
n
t

p
a
y
m
e
n
t

o
n

a

d
e
p
o
s
i
t

w
h
e
r
e

i
t

i
s

r
e
q
u
i
r
e
d
.

(
3
-
30
-
01
)
03
.

F
a
i
l
u
r
e

to

A
b
i
d
e

b
y

T
e
r
m
s

o
f

P
a
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t
.

T
h
e

c
u
s
t
o
m
e
r

or

a
p
p
l
i
c
a
n
t
fa
i
l
e
d

t
o

a
b
i
d
e

b
y

t
h
e

t
e
r
m
s

o
f

a

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t
.

(
3
-
30
-
01
)
Se
r
v
i
c
e

f
o
r

w
h
i
c
h

n
o

r
a
t
e

o
r

c
h
a
r
g
e

i
s

c
o
n
t
a
i
n
e
d

i
n

t
h
e

u
t
i
l
i
t
y
'
s t
a
r
i
f
f
s
;

o
r
15
-
16
-
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A

n
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A

n
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
04
.

Id
e
n
t
i
t
y

M
i
s
r
e
p
r
e
s
e
n
t
a
t
i
o
n
.

T
h
e

c
u
s
t
o
m
e
r

or

a
p
p
l
i
c
a
n
t

m
i
s
r
e
p
r
e
s
e
n
t
e
d

t
h
e

c
u
s
t
o
m
e
r
or

a
p
p
l
i
c
a
n
t
'
s
i
d
e
n
t
i
t
y

f
o
r

t
h
e

p
w
p
o
s
e

o
f

o
b
t
a
i
n
i
n
g

u
t
i
l
i
t
y

s
e
r
v
i
c
e
.

(
7
-
93
)
30
4
.

R
E
Q
U
I
R
E
M
E
N
T
S

F
O
R

N
O
T
I
C
E

T
O

CU
S
T
O
M
E
R
S

B
E
F
O
R
E

T
E
R
M
I
N
A
T
I
O
N

O
F
SE
R
V
I
C
E

(
R
u
l
e

3
0
4
)
.

01
.

I
n
i
t
i
a
l

No
t
i
c
e
,

I
f

t
h
e

u
t
i
l
i
t
y

i
n
t
e
n
d
s

t
o

t
e
n
n
i
n
a
t
e

s
e
r
v
i
c
e

t
o

a

c
u
s
t
o
m
e
r

u
n
d
e
r

R
u
l
e

3
0
2
th
e

u
t
i
l
i
t
y

s
h
a
l
l

s
e
n
d

t
o

t
h
e

c
u
s
t
o
m
e
r

w
r
i
t
t
e
n

n
o
t
i
c
e

o
f
t
e
r
m
i
n
a
t
i
o
n

m
a
i
l
e
d

a
t

l
e
a
s
t

s
e
v
e
n

(
7
)

c
a
l
e
n
d
a
r
da
y
s

b
e
f
o
r
e

t
h
e

p
r
o
p
o
s
e
d

d
a
t
e

o
f

t
e
r
m
i
n
a
t
i
o
n
,

T
h
i
s

w
r
i
t
t
e
n

n
o
t
i
c
e
s
h
a
l
l

c
o
n
t
a
i
n

t
h
e

i
n
f
o
n
n
a
t
i
o
n
re
q
u
i
r
e
d

b
y

R
u
l
e

3
0
5
.

(
3
-
20
-
04
)
05
.

D
e
n
i
a
l

of

A
c
c
e
s
s

t
o

M
e
t
e
r
,

T
h
e

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

d
e
n
i
e
d

o
r

w
i
l
l
f
u
l
l
y

p
r
e
v
e
n
t
e
d
th
e

u
t
i
l
i
t
y
'
s
a
c
c
e
s
s

t
o

t
h
e

m
e
t
e
r
.

(
7
-
93
)
06
.

W
i
l
l
f
u
l

Wa
s
t
e

o
f

S
e
r
v
i
c
e
.

T
h
e

u
t
i
l
i
t
y

d
e
t
e
r
m
i
n
e
s

a
s

pr
e
s
c
r
i
b
e
d

b
y

r
e
l
e
v
a
n
t

S
t
a
t
e

o
r
ot
h
e
r

a
p
p
l
i
c
a
b
l
e

s
t
a
n
d
a
r
d
s

t
h
a
t

t
h
e

c
u
s
t
o
m
e
r

i
s

w
i
l
l
f
u
l
l
y

w
a
s
t
i
n
g

s
e
r
v
i
c
e

t
h
r
o
u
g
h

i
m
p
r
o
p
e
r

e
q
u
i
p
m
e
n
t
or

o
t
h
e
r
w
i
s
e
,

(
7
-
93
)
08
.

P
r
e
v
i
o
u
s

A
c
c
o
u
n
t

B
a
l
a
n
c
e

Ow
i
n
g
,

N
o
t
h
i
n
g

i
n

t
h
i
s

r
u
l
e

r
e
q
u
i
r
e
s

t
h
e

u
t
i
l
i
t
y

t
o

c
o
n
n
e
c
t
se
r
v
i
c
e

f
o
r

a

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

w
h
o

o
w
e
s

m
o
n
e
y

o
n

a
n

e
x
i
s
t
i
n
g

a
c
c
o
u
n
t

o
r

f
r
o
m

a

p
r
e
v
i
o
u
s
ac
c
o
u
n
t

(
3
-
20
-
04
)
(A
d
o
p
t
e
d

a
s

R
u
l
e
3
.
N.

1
4
1
2
3
;
a
m
e
n
d
e
d
a
n
d
r
e
c
o
d
i
f
i
e
d
O,
1
7
7
;

a
m
e
n
d
e
d
O,

1
7
7
B
;
a
m
e
n
d
e
d
20
8
;

a
m
e
n
d
e
d
,
3
1
-
21
0
1
-
03
0
1
.
)
Sta
t
u
t
o
r
y

R
e
f
e
r
e
n
c
e
:

Id
a
h
o

C
o
d
e

99

2
9
-
10
1
,

3
2
-
10
1
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
:

R
u
l
e
s

1
0
1
,
20
5
30
0
,
30
1
,
30
3
30
4
,
30
5
,
30
6
30
7
,
30
8
,
30
9
,
31
0
,
3
1
1
,

3
1
2
,

3
1
3
, 4
0
1
.
02
.

F
i
n
a
l

No
t
i
c
e
.

T
h
e

u
t
i
l
i
t
y

m
a
y

m
a
i
l

a

f
i
n
a
l

w
r
i
t
t
e
n

n
o
t
i
c
e

t
o

t
h
e

c
u
s
t
o
m
e
r

a
t
-
l
e
a
s
t

t
h
r
e
e
(3
)

c
a
l
e
n
d
a
r

d
a
y
s
,
e
x
c
l
u
d
i
n
g

w
e
e
k
e
n
d
s

a
n
d

h
o
l
i
d
a
y
s
,
b
e
f
o
r
e

t
h
e

p
r
o
p
o
s
e
d

d
a
t
e

o
f

t
e
n
n
i
n
a
t
i
o
n
.
Re
g
a
r
d
l
e
s
s

o
f

w
h
e
t
h
e
r

t
h
e

u
t
i
l
i
t
y

e
l
e
c
t
s

t
o

m
a
i
l

a

w
r
i
t
t
e
n

n
o
t
i
c
e
,
a
t

l
e
a
s
t

t
w
e
n
t
y
-
fo
u
r

(
2
4
)

h
o
u
r
s
be
f
o
r
e

t
h
e

p
r
o
p
o
s
e
d

d
a
t
e

o
f

t
e
r
m
i
n
a
t
i
o
n
,
t
h
e

u
t
i
l
i
t
y

s
h
a
l
l

d
i
l
i
g
e
n
t
l
y

a
t
t
e
m
p
t

t
o

c
o
n
t
a
c
t

t
h
e

c
u
s
t
o
m
e
r
af
f
e
c
t
e
d
,
e
i
t
h
e
r

i
n

p
e
r
s
o
n

o
~
b
y
t
e
l
e
p
h
o
n
e
,
t
o

a
d
v
i
s
e

t
h
e

c
u
s
t
o
m
e
r

o
f

t
h
e

p
r
o
p
o
s
e
d

a
ct
i
o
n

a
n
d

s
t
e
p
s

t
o
ta
k
e

t
o

a
v
o
i
d

o
r

d
e
l
a
y

t
e
r
m
i
n
a
t
i
o
n
.

T
h
i
s

f
I
D
a
l

n
o
t
i
c
e

s
h
a
l
l

c
o
n
t
a
i
n

t
h
e

s
a
m
e

i
n
f
o
r
m
a
t
i
o
n

r
e
q
u
i
r
e
d

b
y
Ru
l
e

3
0
5
,
(3
-
20
-
04
)
07
.

S
e
r
v
i
c
e

to

M
i
n
o
r
s
,

T
h
e

a
p
p
l
i
c
a
n
t

o
r

c
u
s
t
o
m
e
r

i
s

a

m
i
n
o
r

n
o
t

c
o
m
p
e
t
e
n
t

to

c
o
n
t
r
a
c
t

a
s
de
s
c
r
i
b
e
d

i
n

S
e
c
t
i
o
n
s

2
9
-
10
1

a
n
d

3
2
-
10
1
,
I
d
a
h
o

C
o
d
e
,

(
3
-
20
-
04
)
30
3
.

G
R
O
U
N
D
S

F
O
R

D
E
N
I
A
L

O
R

TE
R
M
I
N
A
T
I
O
N

O
F

S
E
R
V
I
C
E

W
I
T
H
O
U
T

P
R
I
O
R
NO
T
I
C
E

(
R
u
l
e

3
0
3
)
.
A u
t
i
l
i
t
y

m
a
y

d
e
n
y

o
r

t
e
r
m
i
n
a
t
e

s
e
r
v
i
c
e

w
i
t
h
o
u
t

p
r
i
o
r

n
o
t
i
c
e

t
o

t
h
e

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

a
n
d

w
i
t
h
o
u
t
th
e

c
u
s
t
o
m
e
r
s o
r

a
p
p
l
i
c
a
n
t
'
s
p
e
r
m
i
s
s
i
o
n

f
o
r

o
n
e

o
r

m
o
r
e

o
f

t
h
e

f
o
il
o
w
i
n
g

r
e
a
s
o
n
s
:

(
7
-
93
)
01
.

D
a
n
g
e
r
o
u
s

Co
n
d
i
t
i
o
n
s
,

A

c
o
n
d
i
t
i
o
n

im
m
e
d
i
a
t
e
l
y

d
a
n
g
e
r
o
u
s

o
r

h
a
z
a
r
d
o
u
s

t
o

l
i
f
e
ph
y
s
i
c
a
l

s
a
f
e
t
y
,

o
r

p
r
o
p
e
r
t
y

e
x
i
s
t
s
,
o
r

i
f

n
e
c
e
s
s
a
r
y

t
o

p
r
e
v
e
n
t

a

v
i
o
l
a
t
i
o
n

o
f

f
e
d
e
r
a
l
, s
t
a
t
e

o
r

l
o
c
a
l
sa
f
e
t
y

o
r

h
e
a
l
t
h

c
o
d
e
s
.

(
7
-
93
)
03
.

A
d
d
i
t
i
o
n
a
l

No
t
i
c
e
.

I
f

s
e
r
v
i
c
e

i
s

n
o
t

t
e
r
m
i
n
a
t
e
d

w
i
t
h
i
n

t
w
e
n
t
y
-
o
n
e

(
2
1
)

c
a
l
e
n
d
a
r

d
a
y
s
af
t
e
r

t
h
e

p
r
o
p
o
s
e
d

t
e
r
m
i
n
a
t
i
o
n

d
a
t
e

a
s

s
p
e
c
i
f
i
e
d

i
n

a

w
r
i
t
t
e
n

n
o
t
i
c
e

t
h
e

u
t
i
l
i
t
y

s
h
a
l
l

a
g
a
i
n

p
r
o
v
i
d
e
no
t
i
c
e

\
l
n
d
e
r

S
u
b
s
e
c
t
i
o
n
s

3
0
4
,
01

a
n
d

3
0
4
.
if
i
t

s
t
i
l
l

i
n
t
e
n
d
s

t
o

t
e
r
m
i
n
a
t
e

s
e
r
v
i
c
e
,

(
3
-
20
-
04
)
04
.

F
a
i
l
u
r
e

to

P
a
y
,

N
o

a
d
d
i
t
i
o
n
a
l

n
o
t
i
c
e

o
f
t
e
r
m
i
n
a
t
i
o
n

i
s

r
e
q
u
i
r
e
d

i
f
,
u
p
o
n

r
e
c
e
i
p
t

o
f

a
te
r
m
i
n
a
t
i
o
n

n
o
t
i
c
e
,
t
h
e

c
u
s
t
o
m
e
r
:

'
(3
-
20
-
04
)
Ma
k
e
s

a

p
a
y
m
e
n
t

a
r
:
r
a
n
g
e
m
en
t

a
n
d

s
u
b
s
e
q
u
e
n
t
l
y

f
a
i
l
s

t
o

k
e
e
p

t
h
a
t

a
r
r
a
n
g
e
m
e
n
t
;
Te
n
d
e
r
s

p
a
y
m
e
n
t

w
i
t
h

a

d
i
s
h
o
n
o
r
e
d

c
h
e
c
k
;

o
r
(3
-
20
-
04
)
(3
-
20
-
04
)
02
.

O
r
d
e
r

t
o

T
e
r
m
i
n
a
t
e

Se
r
v
i
c
e
,

T
h
e

u
t
i
l
i
t
y
is

o
r
d
e
r
e
d

t
o

t
e
n
n
i
n
a
t
e

s
e
r
v
i
c
e

b
y

a
n
y

c
o
u
r
t
,
th
e

C
o
m
m
i
s
s
i
o
n
,
o
r

a
n
y

o
t
h
e
r

d
u
l
y

a
u
t
h
o
r
i
z
e
d

p
u
b
l
i
c

a
u
t
h
o
r
i
t
y
.

(
7
-
93
)
c,

Ma
k
e
s

a
n

e
l
e
c
t
r
o
n
i
c

p
a
Y
m
e
n
t

d
r
a
w
n

o
n

a
n

a
c
c
o
u
n
t

w
i
t
h

i
n
s
u
f
f
i
c
i
e
n
t

f
u
n
d
s
,
(3
-
20
-
04
)
(A
d
o
p
t
e
d

a
s

R
u
l
e

3
.
,
O
,
N.

1
4
1
2
3
;

a
m
e
n
d
e
d
, O
,
N.
1
5
0
2
5
;

a
m
e
n
d
e
d
,

O
,
N.
1
5
7
1
7
;

a
m
e
n
d
e
d

a
n
d

r
e
c
o
d
i
f
i
e
d
,
O.

1
7
7
;

a
m
e
n
d
e
d
,

G
,
O,

2
0
8
;

a
m
e
n
d
e
d
, 3
1
-
21
0
1
-
03
0
1
.
)
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
:

R
u
l
e
s

3
0
0
, 3
0
2
,
3
0
5
, 3
0
4
,
3
0
6
.3
0
7
, 3
0
8
, 3
0
9
,

3
1
0
,
3
1
1
,

3
1
2
,

3
1
3
.
03
.

m
e
g
a
l

U
s
e

o
f

Se
r
v
i
c
e
.

T
h
e

se
r
v
i
c
e

i
s

o
b
t
a
i
n
e
d
,

d
i
v
e
r
t
e
d

o
r

u
s
e
d

w
i
t
h
o
u
t

t
h
e
au
t
h
o
r
i
z
a
t
i
o
n

o
r
l
m
o
w
l
e
d
g
e

o
f

t
h
e

u
t
i
l
i
t
y
,

(
7
-
93
)
04
.

U
n
a
b
l
e

to

Co
n
t
a
c
t

C
u
s
t
o
m
e
r
,

T
h
e

u
t
i
l
i
t
y

ha
s

t
r
i
e
d

d
i
l
i
g
e
n
t
l
y

t
o

m
e
e
t

t
h
e

n
o
t
i
c
e
re
q
u
i
r
e
m
e
n
t
s

o
f

R
u
l
e

3
0
4
, b
u
t

h
a
s

b
e
e
n

u
n
s
u
c
c
e
s
s
f
u
l

i
n

i
t
s

a
t
t
e
m
p
t
s

t
o

c
o
n
t
a
c
t

t
h
e

c
u
s
t
o
m
e
r

a
f
f
e
c
t
e
d
.
(7
-
93
)
30
5
.
CO
N
T
E
N
T
S

O
F

N
O
T
I
C
E

O
F

I
N
T
E
N
T

T
O

T
E
R
M
I
N
A
T
E

S
E
R
V
I
C
E

(
R
u
l
e

3
0
5
)
.
01
.

C
o
n
t
e
n
t
s

o
f

No
t
i
c
e
,

T
h
e

w
r
i
t
t
e
n

o
r

o
r
a
l

n
o
t
i
c
e

o
f

i
n
t
e
n
t

t
o

t
e
r
m
i
n
a
t
e

s
e
r
v
i
c
e

r
e
q
u
i
r
e
d
by

R
u
l
e

3
0
4

s
h
a
l
l

s
t
a
t
e
:

(
4
-
11
-
06
)
(A
d
o
p
t
e
d
, O
,
N,
1
4
1
2
3
;

a
m
e
n
d
e
d
,
G
.
O.

1
7
7
,
Cro
s
s
-
Re
f
e
r
e
n
c
e
:

R
u
l
e
s

3
0
0
,

3
0
1
,

3
0
2
,

3
0
4
,
3
0
6
,

3
1
2
,
4
0
1
.
a.

Th
e

r
e
a
s
o
n
(
s
)
,

c
i
t
i
n
g

t
h
e
s
e

r
u
l
e
s
,

w
h
y

s
e
r
v
i
c
e

w
i
l
l

b
e

t
e
r
m
i
n
a
t
e
d

a
n
d

t
h
e

p
r
o
p
o
s
e
d

d
a
t
e
of

t
e
r
m
i
n
a
t
i
o
n
;

(
4
-
11
-
06
)
b.

Ac
t
i
o
n
s

t
h
e

c
u
s
t
o
m
e
r

m
a
y

t
a
k
e

t
o

a
v
o
i
d

t
e
r
m
i
n
a
t
i
o
n

o
f

s
e
r
v
i
c
e
;

(
4
-
11
-
06
)
18
-
17
-
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
d.

Th
a
r
a
n

i
n
f
o
n
n
a
l

o
r

f
o
r
m
a
l

c
o
m
p
l
a
i
n
t

c
o
n
c
e
r
n
i
n
g

t
e
m
l
i
n
a
t
i
o
n

m
a
y

b
e

f
i
l
e
d

w
i
t
h

t
h
e
ut
i
l
i
t
y

o
r

t
h
e

C
o
m
m
i
s
s
i
o
n
,
a
n
d

t
h
a
t

s
e
r
v
i
c
e

w
i
l
l

n
o
t

b
e

t
e
m
l
i
n
a
t
e
d

o
n

t
h
e

g
r
o
u
n
d

r
e
l
a
t
i
n
g

t
o

t
h
e
di
s
p
u
t
e

b
e
t
w
e
e
n

t
h
e

c
u
s
t
o
m
e
r

a
n
d

t
h
e

u
t
i
l
i
t
y

b
e
f
o
r
e

r
e
s
o
l
u
t
i
o
n

o
f

t
h
e

c
o
m
p
l
a
i
n
t

(
t
h
e

C
o
m
m
i
s
s
i
o
n
ad
d
r
e
s
s

a
n
d

t
e
l
e
p
h
o
n
e

n
u
m
b
e
r

m
u
s
t

b
e

g
i
v
e
n

t
o

t
h
e

c
u
s
t
o
m
e
r
)
;

a
n
d

(
4
-
11
-
06
)
03
.

O
p
p
o
r
t
u
n
i
t
y

to

P
a
r
t
i
c
i
p
a
t
e

i
n

W
i
n
t
e
r

P
a
y
m
e
n
t

P
l
a
n
,

A
n
y

re
s
i
d
e
n
t
i
a
l

c
u
s
t
o
m
e
r

w
h
o
de
c
l
a
r
e
s

t
h
a
t

h
e

o
r

s
h
e

i
s

u
n
a
b
l
e

t
o

p
a
y

i
n

f
u
l
l

f
o
r

u
t
i
l
i
t
y

s
e
r
v
i
c
e

a
n
d

w
h
o
s
e

h
o
u
s
e
h
o
l
d

i
n
c
l
u
d
e
s
ch
i
l
d
r
e
n
,
e
l
d
e
r
l
y

o
r

i
n
f
i
r
m

p
e
r
s
o
n
s

s
h
a
l
l

b
e

o
f
f
e
r
e
d

t
h
e

o
p
p
o
r
t
u
n
i
t
y

t
o

e
s
t
a
b
l
i
s
h

a

W
i
n
t
e
r

P
a
y
m
e
n
t
Pl
a
n
,

H
o
w
e
v
e
r
,
n
o

c
u
s
t
o
m
e
r

m
a
y

b
e

r
e
q
u
i
r
e
d

t
o

e
s
t
a
b
l
i
s
h

s
u
c
h

a

p
l
a
n
,

E
x
c
e
p
t

a
s

p
r
o
v
i
d
e
d

i
n

R
u
l
e
30
3
,
n
o

g
a
s

o
r

e
l
e
c
t
r
i
c

u
t
i
l
i
t
y

m
a
y

t
e
m
l
i
n
a
t
e

s
e
r
v
i
c
e

d
u
r
i
n
g

t
h
e

m
o
n
t
h
s

o
f

N
o
v
e
m
b
e
r

t
h
r
o
u
g
h

M
a
r
c
h
to

a
n
y

c
u
s
t
o
m
e
r

w
h
o

e
s
t
a
b
l
i
s
h
e
s

a

W
i
n
t
e
r

P
a
y
m
e
n
t

P
l
a
n

b
e
f
o
r
e

N
o
v
e
m
b
e
r

1
.

A

c
u
s
t
o
m
e
r

m
a
y
es
t
a
b
l
i
s
h

a

W
i
n
t
e
r

P
a
y
m
e
n
t

P
l
a
n

a
f
t
e
r

N
o
v
e
m
b
e
r

I
,
b
u
t

t
h
e

e
x
t
e
n
d
e
d

p
r
o
t
e
c
t
i
o
n

f
r
o
m

t
e
m
l
i
n
a
t
i
o
n

o
f
se
r
v
i
c
e

o
f
f
e
r
e
d

u
n
d
e
r

s
u
c
h

a

p
l
a
n

w
i
l
l

n
o
t

b
e
g
i
n

u
n
t
i
l

t
h
e

d
a
t
e

t
h
e

p
l
a
n

i
s

e
s
t
a
b
l
i
s
h
e
d
.

F
a
i
l
u
r
e

o
f

a
pa
r
t
i
c
i
p
a
t
i
n
g

c
u
s
t
o
m
e
r

t
o

m
a
k
e

p
a
y
m
e
n
t
s

a
s

r
e
q
u
i
r
e
d

w
i
l
l

r
e
s
u
l
t

i
n

c
a
n
c
e
l
l
a
t
i
o
n

o
f

t
h
e

p
l
a
n

a
n
d
el
i
m
i
m
i
t
i
o
n

o
f

t
h
e

e
x
t
e
n
d
e
d

p
r
o
t
e
c
t
i
o
n

f
r
o
m

t
e
r
m
i
n
a
t
i
o
n

o
f

s
e
r
v
i
c
e

o
f
f
e
r
e
d

u
n
d
e
r

t
h
e

p
l
a
n
.

T
h
e
cu
s
t
o
m
e
r

m
a
y

u
s
e

a
n
y

s
o
u
r
c
e

o
f
f
u
n
d
s

t
o

s
a
t
i
s
f
y

t
h
e

p
a
y
m
e
n
t

r
e
q
u
i
r
e
m
e
n
t
s

o
f

W
i
n
t
e
r

P
a
y
m
e
n
t

P
l
a
n
,
c.

Th
a
t

a

c
e
r
t
i
f
i
c
a
t
e

n
o
t
i
f
y
i
n
g

t
h
e

u
t
i
l
i
t
y

o
f

a

s
e
r
i
o
u
s

i
l
l
n
e
s
s

o
r

m
e
d
i
c
a
l

e
m
e
r
g
e
n
c
y

i
n

t
h
e
ho
u
s
e
h
o
l
d

m
a
y

d
e
l
a
y

t
e
m
l
i
n
a
t
i
o
n

a
s

p
r
e
s
c
r
i
b
e
d

b
y

R
u
l
e

3
0
8
;

(
4
-
11
-
06
)
e.

Th
a
t

t
h
e

u
t
i
l
i
t
y

i
s

w
i
l
l
i
n
g

t
o

m
a
k
e

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t
s

(
t
h
i
s

s
t
a
t
e
m
e
n
t

m
u
s
t

b
e

i
n
bo
l
d

p
r
i
n
t

o
n

w
r
i
t
t
e
n

n
o
t
i
c
e
s
)
.

(
4
-
11
-
06
)
f.

Th
a
t

f
o
r

p
u
r
p
o
s
e
s

o
f
t
e
m
l
i
n
a
t
i
o
n
, p
a
r
t
i
a
l

p
a
y
m
e
n
t
s

w
i
l
l

b
e

a
p
p
l
i
e
d

t
o
w
a
r
d

u
t
i
l
i
t
y

s
e
r
v
i
c
e
ch
a
r
g
e
s

f
i
r
s
t
,

u
n
l
e
s
s

t
h
e

c
u
s
t
o
m
e
n
e
q
u
e
s
t
s

o
t
h
e
r
w
i
s
e
,
a
n
d

t
h
a
t

c
h
a
r
g
e
s

f
o
r

n
o
n
-
u
t
i
l
i
t
y

s
e
r
v
i
c
e
s

c
a
n
n
o
t
be

u
s
e
d

a
s

a

b
a
s
i
s

f
o
r

t
e
m
l
i
n
a
t
i
o
n
,

(
4
-
11
-
06
)
(4
-
11
-
06
)
02
.

A
d
d
i
t
i
o
n
a
l

R
e
q
u
i
r
e
m
e
n
t
s

fo
r

G
a
s

a
n
d

E
l
e
c
t
r
i
c

U
t
i
l
i
t
i
e
s
.

D
u
r
i
n
g

t
h
e

mo
n
t
h
s

o
f
No
v
e
m
b
e
r
,
D
e
c
e
m
b
e
r
,
J
a
n
u
a
r
y

a
n
d

F
e
b
r
u
a
r
y
,

o
r
a
l

a
n
d

w
r
i
t
t
e
n

n
o
t
i
c
e
s

p
r
o
v
i
d
e
d

b
y

g
a
s

a
n
d

e
l
e
c
t
r
i
c
ut
i
l
i
t
i
e
s

t
o

r
e
s
i
d
e
n
t
i
a
l

c
u
s
t
o
m
e
r
s

s
h
a
l
l

i
n
c
l
u
d
e

o
r

b
e

a
c
c
o
m
p
a
n
i
e
d

b
y

a
n

e
x
p
l
a
n
a
t
i
o
n

o
f

r
e
s
t
r
i
c
t
i
o
n
s

o
n
te
r
m
i
n
a
t
i
o
n

o
f

s
e
r
v
i
c
e

a
n
d

t
h
e

a
v
a
i
l
a
b
i
l
i
t
y

o
f

t
h
e

W
i
n
t
e
r

P
a
y
m
e
n
t

P
l
a
n

d
e
s
c
r
i
b
e
d

i
n

R
u
l
e

3
0
6
.
(4
-
11
-
06
)
(A
d
o
p
t
e
d

a
s

p
a
r
t

o
f

R
u
l
e

3
.
,
O
,
N.

1
4
1
2
3
;

a
m
e
n
d
e
d

a
n
d

r
e
c
o
d
i
f
i
e
d
, G
.
O.
1
7
7
;

a
m
e
n
d
e
d
, G
.
O.

2
0
8
;

a
m
e
n
d
e
d
,
31
-
21
0
1
-
04
0
2
.
Cro
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

3
0
0
,
3
0
2
,

3
0
4
,
3
0
6
, 3
0
7
,

3
0
8
,
3
0
9
,

3
1
2
.
04
.

A
m
o
u
n
t

o
f

Pa
y
m
e
n
t
s

U
n
d
e
r

W
i
n
t
e
r

P
a
y
m
e
n
t

P
l
a
n
.

M
o
n
t
h
l
y

pa
y
m
e
n
t
s

u
n
d
e
r

a
Wi
n
t
e
r

P
a
y
m
e
n
t

P
l
a
n

a
r
e

e
q
u
a
l

t
o

o
n
e
-
ha
l
f

(1
1
2
)

of

t
h
e

L
e
v
e
l

P
a
y

P
l
a
n

a
m
o
u
n
t

f
o
r

t
h
a
t

c
u
s
t
o
m
e
r
,
Th
e

L
e
v
e
l

P
a
y
m
e
n
t

P
l
a
n

a
m
o
u
n
t

s
h
a
l
l

b
e

c
a
l
c
u
l
a
t
e
d

a
c
c
o
r
d
i
n
g

t
o

R
u
l
e

3
1
3
,
06
.

(
4
-
11
-
06
)
05
.

P
a
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t
s

Fo
l
l
o
w
i
n
g

W
i
n
t
e
r

P
a
y
m
e
n
t

P
l
a
n
,

I
f

a

cu
s
t
o
m
e
r

w
h
o
re
c
e
i
v
e
d

t
h
e

p
r
o
t
e
c
t
i
o
n

o
f
t
h
i
s

r
u
l
e

h
a
s

a
n

o
u
t
s
t
a
n
d
i
n
g

b
a
l
a
n
c
e

o
w
e
d

t
o

t
h
e

u
t
i
l
i
t
y
,

t
h
e

c
u
s
t
o
m
e
r

s
h
a
l
l
ei
t
h
e
r

p
a
y

t
h
i
s

b
a
l
a
n
c
e

o
r

n
e
g
o
t
i
a
t
e

a

n
e
w

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t
:

(4
-

I

1
-
06
)
On

o
r

a
f
t
e
r

M
a
r
c
h

I
,
i
f

t
h
e

c
u
s
t
o
m
e
r

h
a
s

n
o
t

e
s
t
a
b
l
i
s
h
e
d

a

W
i
n
t
e
r

P
a
y
m
e
n
t

P
l
a
n
;

o
r
(7
-
93
)
30
6
.

T
E
R
M
I
N
A
T
I
O
N

O
F

R
E
S
I
D
E
N
T
I
A
L

G
A
S

A
N
D

E
L
E
C
T
R
I
C

S
E
R
V
I
C
E
-

WI
N
T
E
R
PA
Y
M
E
N
T

P
L
A
N

(
R
u
l
e

3
0
6
)
.
01
.

Re
s
t
r
i
c
t
i
o
n
s

o
n

T
e
r
m
i
n
a
t
i
o
n

o
f

S
e
r
v
i
c
e

t
o

H
o
u
s
e
h
o
l
d
s

w
i
t
h

C
h
i
l
d
r
e
n
,
E
l
d
e
r
l
y
,

o
r
In
f
i
r
m
,

E
x
c
e
p
t

a
s

p
r
o
v
i
d
e
d

i
n

Ru
l
e

3
0
3
,
n
o

g
a
s

o
r

e
l
e
c
t
r
i
c

u
t
i
l
i
t
y

m
a
y

t
e
r
m
i
n
a
t
e

s
e
r
v
i
c
e

o
r

t
h
r
e
a
t
e
n
to

t
e
r
m
i
n
a
t
e

s
e
r
v
i
c
e

d
u
r
i
n
g

t
h
e

m
o
n
t
h
s

o
f

D
e
c
e
m
b
e
r

t
h
r
o
u
g
h

F
e
b
r
u
a
r
y

t
o

a
n
y

r
e
s
i
d
e
n
t
i
a
l

c
u
s
t
o
m
e
r
wh
o

d
e
c
l
a
r
e
s

t
h
a
t

h
e

o
r

s
h
e

i
s

u
n
a
b
l
e

t
o

p
a
y

i
n

f
u
l
l

f
o
r

u
t
i
l
i
t
y

s
e
r
v
i
c
e

a
n
d

w
h
o
s
e

h
o
u
s
e
h
o
l
d

i
n
c
l
u
d
e
s
ch
i
l
d
r
e
n
,
e
l
d
e
r
l
y

o
r

i
n
f
i
r
m

p
e
r
s
o
n
s
,

(
7
-
93
)
b,

O
n

or

a
f
t
e
r

A
p
r
i
l

1
, i
f

t
h
e

c
u
s
t
o
m
e
r

h
a
s

e
s
t
a
b
l
i
s
h
e
d

a

W
i
n
t
e
r

P
a
y
m
e
n
t

p
l
a
n
,

F
a
i
l
u
r
e

o
f
a
cu
s
t
o
m
e
r

t
o

p
a
y
o
r

m
a
k
e

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t
s

o
n

o
r

a
f
t
e
r

t
h
e
s
e

d
a
t
e
s

m
a
y

r
e
s
u
l
t

i
n

t
e
r
m
i
n
a
t
i
o
n

o
f
se
r
v
i
c
e
,
(7
-
93
)
02
.

De
f
i
n
i
t
i
o
n
s

f
o
r

T
h
i
s

R
u
l
e
,

F
o
r

p
u
r
p
o
s
e
s

o
f

t
h
i
s

ru
l
e
:
(7
-
93
)
06
.

Su
c
c
e
s
s
i
v
e

P
a
r
t
i
c
i
p
a
t
i
o
n

i
n

W
i
n
t
e
r

P
a
y
m
e
n
t

P
l
a
n
.

A

re
s
i
d
e
n
t
i
a
l

c
u
s
t
o
m
e
r

w
h
o
pa
r
t
i
c
i
p
a
t
e
s

i
n

a

W
i
n
t
e
r

P
a
y
m
e
n
t

P
l
a
n

o
n
e

(
I
)

y
e
a
r

s
h
a
l
l

b
e

a
l
l
o
w
e
d

t
o

p
a
r
t
i
c
i
p
a
t
e

i
n

t
h
e

s
u
c
c
e
e
d
i
n
g
ye
a
r

i
f

t
h
e

c
u
s
t
o
m
e
r

h
a
s

h
o
n
o
r
e
d

t
h
e

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t
s

a
n
d

t
h
e

b
a
l
a
n
c
e

o
w
i
n
g

a
s

o
f

N
o
v
e
m
b
e
r

1
do
e
s

n
o
t

e
x
c
e
e
d

s
e
v
e
n
t
y
-
fi
v
e

d
o
l
l
a
r
s

(
$
7
5
)

o
r

t
h
e

c
u
s
t
o
m
e
r
s
u
t
i
l
i
t
y

b
i
l
l

f
o
r

t
h
e

p
r
e
v
i
o
u
s

t
h
i
r
t
y

(
3
0
)
da
y
s
,
w
h
i
c
h
e
v
e
r

i
s

g
r
e
a
t
e
r
.

(
4
-
11
-
06
)
07
.

U
n
o
c
c
u
p
i
e
d

R
e
s
i
d
e
n
c
e
s

-
F
a
i
l
u
r
e

o
r

R
e
f
u
s
a
l

t
o

A
p
p
l
y

f
o
r

S
e
r
v
i
c
e
,

N
o
t
h
i
n
g

i
n

t
h
i
s
ru
l
e

p
r
e
v
e
n
t
s

a

g
a
s

o
r

e
l
e
c
t
r
i
c

u
t
i
l
i
t
y

f
r
o
m

t
e
r
m
i
n
a
t
i
n
g

s
e
r
v
i
c
e

t
o

u
n
o
c
c
u
p
i
e
d

r
e
s
i
d
e
n
c
e
s

on
e
s
i
d
e
n
c
e
s
wh
e
r
e

t
h
e

o
c
c
u
p
a
n
t
s

h
a
v
e

f
a
i
l
e
d

o
r

r
e
f
u
s
e
d

t
o

a
p
p
l
y

f
o
r

u
t
i
l
i
t
y

s
e
r
v
i
c
e
.

(
4
-
11
-
06
)
a.

"
Ch
i
l
d
r
e
n
"
m
e
a
n
s

p
e
r
s
o
n
s

e
i
g
h
t
e
e
n

(
1
8
)

y
e
a
r
s

o
f

a
g
e

o
r

y
o
u
n
g
e
r
,
b
u
t

c
u
s
t
o
m
e
r
s

w
h
o
ar
e

e
m
a
n
c
i
p
a
t
e
d

m
i
n
o
r
s

a
r
e

n
o
t

c
h
i
l
d
r
e
n

u
n
d
e
r

t
h
i
s

r
u
l
e
,

(
4
-
11
-
06
)
b.

"
El
d
e
r
l
y
"
m
e
a
n
s

p
e
r
s
o
n
s

s
i
x
t
y

t
w
o

(
6
2
)

y
e
a
r
s

o
f

a
g
e

o
r

o
l
d
e
r
,

(4
-

I

1
-
06
)
c.

"
In
f
i
r
m
" m
e
a
n
s

p
e
r
s
o
n
s

w
h
o
s
e

p
h
y
s
i
c
a
l

h
e
a
l
t
h

o
r

s
a
f
e
t
y

w
o
u
l
d

b
e

s
e
r
i
o
u
s
l
y

i
m
p
a
i
r
e
d

b
y
te
r
m
i
n
a
t
i
o
n

o
f

u
t
i
l
i
t
y

s
e
r
v
i
c
e
.

(4
-

I

1
-
06
)
08
.

C
u
s
t
o
m
e
r
s

Wh
o

M
o
v
e
.

D
u
r
i
n
g

t
h
e

m
o
n
t
h
s

o
f

D
e
c
e
m
b
e
r
, J
a
n
u
a
r
y

a
n
d

F
e
b
r
u
a
r
y
,

a

g
a
s
or

e
l
e
c
t
r
i
c

u
t
i
l
i
t
y

s
h
a
l
l

c
o
n
t
i
n
u
e

t
o

p
r
o
v
i
d
e

s
e
r
v
i
c
e

t
o

a
n
y

r
e
s
i
d
e
n
t
i
a
l

cu
s
t
o
m
e
r

w
h
o

m
a
d
e

a
19
-
20
-
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A

n
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A

n
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
de
c
l
a
r
a
t
i
o
n

a
s

p
r
o
v
i
d
e
d

f
o
r

i
n

S
u
b
s
e
c
t
i
o
n

3
0
6
.
0 I

a
n
d

s
u
b
s
e
q
u
e
n
t
l
y

m
o
v
e
s

t
o

a

n
e
w

r
e
s
i
d
e
n
c
e

s
e
l
V
e
d
by

t
h
e

s
a
m
e

u
t
i
l
i
t
y
,

r
e
g
a
r
d
l
e
s
s

o
f

a
n
y

o
u
t
s
t
a
n
d
i
n
g

b
a
l
a
n
c
e

o
w
e
d

b
y

t
h
e

c
u
s
t
o
m
e
r
,

I
f

s
e
r
v
i
c
e

i
s

n
o
t
co
n
n
e
c
t
e
d

a
t

t
h
e

n
e
w

r
e
s
i
d
e
n
c
e
,
s
e
l
V
i
c
e

s
h
a
l
l

b
e

c
o
n
n
e
c
t
e
d

a
s

s
o
o
n

a
s

p
o
s
s
i
b
l
e

a
f
t
e
r

t
h
e

c
u
s
t
o
m
e
r
re
q
u
e
s
t
s

s
e
r
v
i
c
e

a
t

t
h
e

n
e
w

r
e
s
i
d
e
n
c
e
.

(
4
-
11
-
06
)
09
.

A
p
p
l
i
c
a
n
t
s

Pr
e
v
i
o
u
s
l
y

S
e
r
v
e
d
.

D
u
r
i
n
g

t
h
e

m
o
n
t
h
s

'
of

D
e
c
e
m
b
e
r
,

J
a
n
u
a
r
y

a
n
d
Fe
b
r
u
a
r
y
,

a

g
a
s

o
r

e
l
e
c
t
r
i
c

u
t
i
l
i
t
y

s
h
a
l
l

p
r
o
v
i
d
e

s
e
l
V
i
c
e

t
o

a
n
y

r
e
s
i
d
e
n
t
i
a
l

a
p
p
l
i
c
a
n
t

w
h
o

m
a
d
e

a
de
c
l
a
r
a
t
i
o
n

a
s

p
r
o
v
i
d
e
d

f
o
r

i
n

S
u
b
s
e
c
t
i
o
n

3
0
6
.
01

a
n
d

w
i
t
l
r
i
n

t
h
i
r
t
y

(
3
0
)

d
a
y
s

o
f

d
i
s
c
o
n
t
i
n
u
i
n
g

s
e
l
V
i
c
e
su
b
s
e
q
u
e
n
t
l
y

a
p
p
l
i
e
s

f
o
r

s
e
l
V
i
c
e

a
t

a

n
e
w

r
e
s
i
d
e
n
c
e

s
e
l
V
e
d

b
y

t
h
e

s
a
m
e

u
t
i
l
i
t
y
,

r
e
g
a
r
d
l
e
s
s

o
f

a
n
y
ou
t
s
t
a
n
d
i
n
g

b
a
l
a
n
c
e

o
w
e
d

b
y

t
h
e

a
p
p
l
i
c
a
n
t

I
f

s
e
l
V
i
c
e

i
s

n
o
t

c
o
n
n
e
c
t
e
d

a
t

t
h
e

n
e
w

r
e
s
i
d
e
n
c
e
,
s
e
r
v
i
c
e
sh
a
l
l

b
e

c
o
n
n
e
c
t
e
d

a
s

s
o
o
n

a
s

p
o
s
s
i
b
l
e

a
f
t
e
r

t
h
e

a
p
p
l
i
c
a
n
t

r
e
q
u
e
s
t
s

s
e
l
V
i
c
e

a
t

t
h
e

n
e
w

r
e
s
i
d
e
n
c
e
,
b.

Th
e

n
a
m
e

o
f

t
h
e

p
e
r
s
o
n

w
h
o
s
e

s
e
r
i
o
u
s

i
l
l
n
e
s
s

o
r

m
e
d
i
c
a
l

em
e
r
g
e
n
c
y

w
o
u
l
d

b
e
ad
v
e
r
s
e
l
y

a
f
f
e
c
t
e
d

b
y

t
e
n
n
i
n
a
~
o
n

a
n
d

t
h
e

,
re
l
a
t
i
o
n
s
h
i
p

t
o

t
h
e

c
u
s
t
o
m
e
r
,
a
n
d

(
3
-
20
-
04
)
c.

Th
e

n
a
m
e
,
t
i
t
l
e
,
a
n
d

s
i
g
n
a
t
u
r
e

o
f

t
h
e

p
e
r
s
o
n

c
e
r
t
i
f
y
i
n
g

t
h
e

s
e
r
i
o
u
s

i
l
l
n
e
s
s

o
r

m
e
d
i
c
a
l
em
e
r
g
e
n
c
y
,

(
3
-
20
-
04
)
02
.

Re
s
t
o
r
a
t
i
o
n
-
o
f
'
s
e
r
v
i
c
e
,

I
f

s
e
l
V
i
c
e

h
a
s

a
l
r
e
a
d
y

be
e
n

t
e
n
n
i
n
a
t
e
d

w
h
e
n

t
h
e

m
e
d
i
c
a
l
ce
r
t
i
f
i
c
a
t
e

i
s

r
e
c
e
i
v
e
d
,

s
e
r
v
i
c
e

s
h
a
l
l

b
e

r
e
s
t
o
r
e
d

a
s

s
o
o
n

a
s

p
o
s
s
i
b
l
e
, b
u
t

n
o

l
a
t
e
r

t
h
a
n

t
w
e
n
t
y
-
fo
u
r

(
2
4
)
ho
u
r
s

a
f
t
e
r
r
e
c
e
i
p
t

T
h
e

c
u
s
t
o
m
e
r

sh
a
l
l

r
e
c
e
i
v
e

s
e
l
V
i
c
e

f
o
r

t
l
r
i
r
t
y

(
3
0
)

c
a
l
e
n
d
a
r

d
a
y
s
J
r
o
m

t
h
e

u
t
i
l
i
t
y
'
re
c
e
i
p
t

o
f

t
h
e

c
e
r
t
i
f
i
c
a
t
e
,

(
3
-
20
-
04
)
03
.

S
e
c
o
n
d

P
o
s
t
p
o
n
e
m
e
n
t
.

T
h
e

ut
i
l
i
t
y

m
a
y

p
o
s
t
p
o
n
e

t
e
I
m
i
n
a
t
i
o
n

o
f

s
e
l
V
i
c
e

u
p
o
n

r
e
c
e
i
p
t
of

a

s
e
c
o
n
d

c
e
r
t
i
f
i
c
a
t
e

s
t
a
t
i
n
g

t
h
a
t

t
h
e

s
e
r
i
o
u
s

i
l
l
n
e
s
s

o
r

m
e
d
i
c
a
l

e
m
e
r
g
e
n
c
y

s
t
i
l
l

e
x
i
s
t
s
.

(
7
-
93
)
(4
-
11
-
06
)
04
.

Ve
r
i
f
i
c
a
t
i
o
n

o
f

M
e
d
i
c
a
l

C
e
r
t
i
f
i
c
a
t
e
,

T
h
e

)
l
t
i
l
i
t
y

m
a
y

v
e
r
i
f
y

th
e

a
u
t
h
e
n
t
i
c
i
t
y

o
f

t
h
e
ce
r
t
i
f
i
c
a
t
e

a
n
d

m
a
y

r
e
f
u
s
e

t
o

d
e
l
a
y

t
e
n
n
i
n
a
t
i
o
n

o
f

s
e
r
v
i
c
e

i
f
i
t

i
s

d
e
t
e
n
n
i
n
e
d

t
h
a
t

t
h
e

c
e
r
t
i
f
i
c
a
t
e

i
s

a
fo
r
g
e
r
y

o
r

i
s

o
t
h
e
r
w
i
s
e

f
r
a
u
d
u
l
e
n
t

(
7
-
93
)
(A
d
o
p
t
e
d
,
G
.
O.
1
7
7
;

a
m
e
n
d
e
d
, G
.
O,

1
7
7
A
;

a
m
e
n
d
e
d
, G
,
O,

2
0
8
;

a
m
e
n
d
e
d
,
3
1
-
21
0
1
-
04
0
2
,
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

0
0
5
, 3
0
0
,
3
0
2
,
3
0
3
, 3
0
4
,

3
0
5
, 3
0
7
, 3
0
8
,
3
0
9
,

3
1
0
, 3
1
1
,

3
1
2
,

3
1
3
.
30
7
.

T
H
I
R
D
-
PA
R
T
Y

N
O
T
I
F
I
C
A
T
I
O
N

-

R
E
S
I
D
E
N
T
I
A
L

S
E
R
V
I
C
E

(
R
u
l
e

3
0
7
)
.
Ea
c
h

g
a
s

o
r

e
l
e
c
t
r
i
c

u
t
i
l
i
t
y

s
h
a
l
l

p
r
o
v
i
d
e

a

p
r
o
g
r
a
m

f
o
r

i
t
s

r
e
s
i
d
e
n
t
i
a
l

c
u
s
t
o
m
e
r
s

k
n
o
w
n

a
s

T
h
i
r
d
-
Pa
r
t
y

N
o
t
i
f
i
c
a
t
i
o
n
.

U
n
d
e
r

t
h
i
s

p
r
o
g
r
a
m
,
t
h
e

u
t
i
l
i
t
y

w
i
l
l
, a
t

t
h
e

r
e
q
u
e
s
t

o
f

t
h
e

c
u
s
t
o
m
e
r
,
n
o
t
i
f
y

o
r
a
l
l
y
or

i
n

w
r
i
t
i
n
g

a

t
h
i
r
d
-
pa
r
t
y

d
e
s
i
g
n
a
t
e
d

b
y

t
h
e

c
u
s
t
o
m
e
r

o
f

t
h
e

u
t
i
l
i
t
y
'
s
i
n
t
e
n
t
i
o
n

t
o

t
e
n
n
i
n
a
t
e

s
e
r
v
i
c
e
.
Th
e

t
h
i
r
d
-
pa
r
t
y

w
i
l
l

b
e

u
n
d
e
r

n
o

o
b
l
i
g
a
t
i
o
n

t
o

p
a
y

t
h
e

b
i
l
l
,
b
u
t

a
s

p
r
o
v
i
d
e
d

i
n

R
u
l
e

3
1
3
.
,
n
o
cu
s
t
o
m
e
r

c
a
t
)
.

b
e

c
o
n
s
i
d
e
r
e
d

t
o

h
a
v
e

r
e
f
u
s
e
d

t
o

e
n
t
e
r

a

p
a
y
m
e
n
t

aI
T
a
n
g
e
m
e
n
t

u
n
l
e
s
s

e
i
t
h
e
r

t
h
e
cu
s
t
o
m
e
r

o
r

t
h
e

d
e
s
i
g
n
a
t
e
d

t
h
i
r
d
-
pa
r
t
y

h
a
s

b
e
e
n

g
i
v
e
n

n
o
t
i
c
e

o
f

t
h
e

p
r
o
p
o
s
e
d

t
e
n
n
i
n
a
t
i
o
n

o
f

s
e
r
v
i
c
e
an
d

o
f

t
h
e

c
u
s
t
o
m
e
r
s
o
p
p
o
r
t
u
n
i
t
y

t
o

m
a
k
e

p
a
y
m
e
n
t

a
I
T
a
n
g
e
m
e
n
t
s
,

(
7
-
93
)
(A
d
o
p
t
e
d

a
s

R
u
l
e

3
,
2A
,

O
.
N.
1
5
0
2
5
;

a
m
e
n
d
e
d
,

O
.
N.
1
5
3
4
4
;

a
m
e
n
d
e
d

a
n
d

r
e
c
o
d
i
f
i
e
d
,
G
.
O,

1
7
7
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

3
0
0
,
3
0
2
,

3
0
3
,

3
0
4
,
3
0
5
, 3
0
6
,

3
1
3
,

7
0
1
.
05
.

Ob
l
i
g
a
t
i
o
n

t
o

P
a
y
,

N
o
t
l
r
i
n
g

i
n

t
h
i
s

r
u
l
e

r
e
l
i
e
v
e
s

th
e

c
u
s
t
o
m
e
r

o
f

t
h
e

o
b
l
i
g
a
t
i
o
n

t
o

p
a
y
an
y

u
n
d
i
s
p
u
t
e
d

b
i
l
l
.

(
3
-
20
-
04
)
(A
d
o
p
t
e
d

a
s

p
a
r
t

o
f

R
u
l
e

3
.
4
,
O
,
N,

1
4
1
2
3
;

a
m
e
n
d
e
d
, O
.
N.

1
5
0
2
5
;

a
m
e
n
d
e
d

a
n
d

r
e
c
o
d
i
f
i
e
d
,

G
.
O.

1
7
7
;
am
e
n
d
e
d
,

3
1
-
21
0
1
-
03
0
1
.
)
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
:

R
u
l
e
s

3
0
0
,
3
0
4
, 3
0
6
.
30
8
.

S
E
R
I
O
U
S

I
L
L
N
E
S
S

O
R

ME
D
I
C
A
L

E
M
E
R
G
E
N
C
Y

(
R
u
l
e

3
0
8
)
.
01
.

M
e
d
i
c
a
l

Ce
r
t
i
f
i
c
a
t
e

-

P
o
s
t
p
o
n
e
m
e
n
t

o
f

T
e
r
m
i
n
a
t
i
o
n

o
f

S
e
r
v
i
c
e
.

A

u
t
i
l
i
t
y

s
h
a
l
l
po
s
t
p
o
n
e

t
e
n
n
i
n
a
t
i
o
n

o
f

u
t
i
l
i
t
y

s
e
l
V
i
c
e

t
o

a

r
e
s
i
d
e
n
t
i
a
l

c
u
s
t
o
m
e
r

f
o
r

t
h
i
r
t
y

(
3
0
)

c
a
l
e
n
d
a
r

d
a
y
s

f
r
o
m

t
h
e
da
t
e

o
f

r
e
c
e
i
p
t

o
f

a

w
r
i
t
t
e
n

c
e
r
t
i
f
i
c
a
t
e

s
i
g
n
e
d

b
y

a

l
i
c
e
n
s
e
d

p
h
y
s
i
c
i
a
n

o
r

p
u
b
l
i
c

h
e
a
l
t
h

o
f
f
i
c
i
a
l

w
i
t
h
me
d
i
c
a
l

t
r
a
i
n
i
n
g
.

T
h
e

c
e
r
t
i
f
i
c
a
t
e

m
u
s
t

c
o
n
t
a
i
n

t
h
e

f
o
l
l
o
w
i
n
g

i
n
f
o
n
n
a
t
i
o
n
:

(
3
-
20
-
04
)
30
9
.

M
E
D
I
C
A
L

F
A
C
I
L
I
T
I
E
S

-
S
H
E
L
T
E
R

C
A
R
E

(
R
u
l
e

3
0
9
)
.
Wh
e
r
e

s
e
l
V
i
c
e

i
s

p
r
o
v
i
d
e
d

t
o

a

c
u
s
t
o
m
e
r

l
q
J
.
o
w
n

t
o

t
h
e

u
t
i
l
i
t
y

t
o

b
e

o
r

i
d
e
n
t
i
f
y
i
n
g

i
t
s
e
l
f

a
s

a

m
e
d
i
c
a
l
ca
r
e

f
a
c
i
l
i
t
y
,

i
n
c
l
u
d
i
n
g

a

h
o
s
p
i
t
a
l
, m
e
d
i
c
a
l

c
l
i
n
i
c

w
i
t
h

r
e
s
i
d
e
n
t

p
a
t
i
e
n
t
s
,
n
u
r
s
i
n
g

h
o
m
e
,
i
n
t
e
n
n
e
d
i
a
t
e
ca
r
e

f
a
c
i
l
i
t
y

o
r
.

s
h
e
l
t
e
r

c
a
r
e

f
a
c
i
l
i
t
y
,

n
o
t
i
c
e

o
f

p
e
n
d
i
n
g

t
e
n
n
i
n
a
t
i
o
n

s
h
a
l
l

b
e

p
r
o
v
i
d
e
d

t
o

t
h
e
Co
n
u
n
i
s
s
i
o
n

a
n
d

t
o

t
h
e

S
t
a
t
e

D
e
p
a
r
t
m
e
n
t

o
f

H
e
a
l
t
h

a
n
d

W
e
l
f
a
r
e

a
s

w
e
l
l

a
s

t
o

t
h
e

c
u
s
t
o
m
e
r
,

U
p
o
n
re
q
u
e
s
t

f
r
o
m

t
h
e

C
o
m
m
i
s
s
i
o
n
,
a

d
e
l
a
y

i
n

t
e
n
n
i
n
a
t
i
o
n

o
f

n
o

l
e
s
s

t
h
a
n

s
e
v
e
n

(
7
)

c
a
l
e
n
d
a
r

d
a
y
s

f
r
o
m

t
h
e
da
t
e

o
f

n
o
t
i
c
e

s
h
a
l
l

b
e

a
l
l
o
w
e
d

s
o

t
h
a
t

a
c
t
i
o
n

m
a
y

b
e

t
a
k
e
n

t
o

p
r
o
t
e
c
t

t
h
e

i
n
t
e
r
e
s
t
s

o
f

t
h
e

f
a
c
i
l
i
t
y
'
re
s
i
d
e
n
t
s
,

(
7
-
93
)
(A
d
o
p
t
e
d

a
s

p
a
r
t

o
f

R
u
l
e

3
.
4
,
O
,
N.
1
4
1
2
3
;

a
m
e
n
d
e
d
,
O
,
N.

1
5
0
2
5
;

a
m
e
n
d
e
d

a
n
d

r
e
c
o
d
i
f
i
e
d
,

G
,
O,

1
7
7
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

3
0
0
,
3
0
1
,

3
0
2
,

3
0
3
,

3
0
4
,

3
0
5
,
3
1
1
, 6
0
S
.
a,

A

st
a
t
e
m
e
n
t

t
h
a
t

t
h
e

c
u
s
t
o
m
e
r
,
a

m
e
m
b
e
r

o
f
t
h
e

c
u
s
t
o
m
e
r
s
f
a
m
i
l
y
,

o
r

o
t
h
e
r
p
e
n
n
a
n
e
n
t
re
s
i
d
e
n
t

o
f

t
h
e

p
r
e
m
i
s
e
s

w
h
e
r
e

s
e
r
v
i
c
e

i
s

r
e
n
d
e
r
e
d

i
s

s
e
r
i
o
u
s
l
y

i
l
l

o
r

h
a
s

a

m
e
d
i
c
a
l

e
m
e
r
g
e
n
c
y

o
r

w
i
l
l
be
c
o
m
e

s
e
r
i
o
u
s
l
y

i
l
l

o
r

h
a
v
e

a

m
e
d
i
c
a
l

e
m
e
r
g
e
n
c
y

b
e
c
a
u
s
e

o
f

t
e
n
n
i
n
a
t
i
o
n

o
f

s
e
r
v
i
c
e
,
a
n
d

t
h
a
t
te
n
n
i
n
a
t
i
o
n

o
f

u
t
i
l
i
t
y

s
e
l
V
i
c
e

w
o
u
l
d

a
d
v
e
r
s
e
l
y

a
f
f
e
c
t

t
h
e

h
e
a
l
t
h

o
f

t
h
a
t

c
u
s
t
o
m
e
r
,
m
e
m
b
e
r

o
f

t
h
e
cu
s
t
o
m
e
r
s
f
a
m
i
l
y
,

o
r

r
e
s
i
d
e
n
t

o
f

t
h
e

h
o
u
s
e
h
o
l
d
.

(3
-
20
-
04
)
31
0
.

I
N
S
U
F
F
I
C
I
E
N
T

GR
O
U
N
D
S

F
O
R

T
E
R
M
I
N
A
T
I
O
N

O
F

S
E
R
V
I
C
E

(
R
u
l
e

3
1
0
)
.
No

c
u
s
t
o
m
e
r

s
h
a
l
l

b
e

g
i
v
e
n

n
o
t
i
c
e

o
f

t
e
n
n
i
n
a
t
i
o
n

o
f

s
e
r
v
i
c
e

n
o
r

s
h
a
l
l

t
h
e

c
u
s
t
o
m
e
r
s s
e
r
v
i
c
e

b
e
te
n
n
i
n
a
t
e
d

i
f
:

(
7
-
93
)
22
-
21
-
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A
3
1
.
2
1
.
0
1
02
.

U
n
p
a
i
d

Bil
l

N
o
t

C
u
s
t
o
m
e
r
s.

T
h
e

u
n
p
a
i
d

b
i
l
l

c
i
t
e
d

a
s

g
r
o
u
n
d
s

f
o
r

t
e
r
m
i
n
a
t
i
o
n

i
s

f
o
r
ut
i
l
i
t
y

s
e
r
v
i
c
e

t
o

a
n
y

o
t
h
e
r

c
u
s
t
o
m
e
r

(
u
n
l
e
s
s

t
h
a
t

c
u
s
t
o
m
e
r

h
a
s

a

l
e
g
a
l

o
b
l
i
g
a
t
i
o
n

t
o

p
a
y

t
h
e

o
t
h
e
r
cu
s
t
o
m
e
r
s
b
i
l
l
)

o
r

f
o
r

a
n
y

o
t
h
e
r

c
l
a
s
s

o
f

s
e
r
v
i
c
e
.

(
7
-
93
)
pr
o
c
e
e
d
i
n
g

w
i
t
h

t
e
r
m
i
n
a
t
i
o
n

o
f

s
e
r
v
i
c
e

i
f

t
h
e

c
u
s
t
o
m
e
r

o
r

o
t
h
e
r

r
e
s
p
o
n
s
i
b
l
e

a
d
u
l
t

i
s

n
o
t

o
n

t
h
e
pr
e
m
i
s
e
s

a
t

t
h
e

t
i
m
e

o
f
t
e
O
O
n
a
t
i
o
n
,

(
5
-
03
)
04
.

N
o
t
i
c
e

o
f

P
r
o
c
e
d
u
r
e

f
o
r

R
e
c
o
n
n
e
c
t
i
n
g

Se
r
v
i
c
e
.

T
h
e

e
m
p
l
o
y
e
e

o
f

t
h
e
.
u
t
i
l
i
t
y
de
s
i
g
n
a
t
e
d

t
o

t
e
O
O
n
a
t
e

s
e
r
v
i
c
e

s
h
a
l
l

g
i
v
e

t
o

t
h
e

c
u
s
t
o
m
e
r

o
r

l
e
a
v
e

i
n

a

c
o
n
s
p
i
c
u
o
u
s

l
o
c
a
t
i
o
n

a
t

t
h
e
se
r
v
i
c
e

a
d
d
r
e
s
s

a
f
f
e
c
t
e
d

a

n
o
t
i
c
e

s
h
o
w
i
n
g

t
h
e

t
i
m
e

o
f

a
n
d

g
r
o
u
n
d
s

f
o
r

t
e
O
O
n
a
t
i
o
n
, s
t
e
p
s

t
o

b
e

t
a
k
e
n
to

s
e
c
u
r
e

r
e
c
o
n
n
e
c
t
i
o
n
, a
n
d

t
h
e

t
e
l
e
p
h
o
n
e

n
u
m
b
e
r
s

o
f

u
t
i
l
i
t
y

pe
r
s
o
n
n
e
l

o
r

o
t
h
e
r

a
u
t
h
o
r
i
z
e
d
re
p
r
e
s
e
n
t
a
t
i
v
e
s

w
h
o

a
r
e

a
v
a
i
l
a
b
l
e

t
o

a
u
t
h
o
r
i
z
e

r
e
c
o
n
n
e
c
t
i
o
n
.

(
5
-
03
)
01
.

U
n
p
a
i
d

Bi
l
l

L
e
s
s

t
h
a
n

Fif
t
y

Do
l
l
a
r
s
,

T
h
e

c
u
s
t
o
m
e
r
s
u
n
p
a
i
d

b
i
l
l

c
i
t
e
d

a
s

g
r
o
u
n
d
s

f
o
r
te
O
O
n
a
t
i
o
n

t
o
t
a
l
s

l
e
s
s

t
h
a
n

f
i
f
t
y

d
o
l
l
a
r
s

(
$
5
0
)

o
r

t
w
o

(
2
)

m
o
n
t
h
s
'
c
h
a
r
g
e
s

f
o
r

s
e
r
v
i
c
e
, w
h
i
c
h
e
v
e
r

i
s
le
s
s
.

(
7
-
93
)
03
.

N
o
n
-
Ut
i
l
i
t
y

S
e
r
v
i
c
e

o
r

G
o
o
d
.

A
n

u
n
p
a
i
d

b
i
l
l

r
e
s
u
l
t
s

fr
o
m

t
h
e

p
u
r
c
h
a
s
e

o
f
n
o
n
-
u
t
i
l
i
t
y
go
o
d
s

o
r

s
e
r
v
i
c
e
s
,

(
7
-
93
)
(A
d
o
p
t
e
d

a
s

R
u
l
e

3
,
, O
,
N,
1
4
1
2
3
;

a
m
e
n
d
e
d

a
n
d

r
e
c
o
d
i
f
i
e
d
,
G
.
O,

1
7
7
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

1
0
3
,

3
0
0
30
1
30
2
,

3
0
4
, 3
0
6
.
31
1
.
RE
S
T
R
I
C
T
I
O
N
S

O
N

T
E
R
M
I
N
A
T
I
O
N

O
F

S
E
R
V
I
C
E
-
OP
P
O
R
T
U
N
I
T
Y

T
O

A
V
O
I
D
TE
R
M
I
N
A
T
I
O
N

O
F

S
E
R
V
I
C
E

(
R
u
l
e

3
1
1
)
.
05
.

N
o

T
e
r
m
i
n
a
t
i
o
n

W
h
i
l
e

C
o
m
p
l
a
i
n
t

Pe
n
d
i
n
g
,

E
x
c
e
p
t

a
s

au
t
h
o
r
i
z
e
d

b
y

o
r
d
e
r

o
f

t
h
e
Co
m
m
i
s
s
i
o
n

o
r

o
f

t
h
e

J
u
d
i
c
i
a
r
y
,

s
e
r
v
i
c
e

s
h
a
l
l

n
o
t
b
e

te
O
O
n
a
t
e
d
f
o
r
f
a
i
l
u
r
e

t
o

p
a
y

a
m
o
u
n
t
s

i
n

d
i
s
p
u
t
e
wh
i
l
e

a

c
o
m
p
l
a
i
n
t

f
i
l
e
d

p
u
r
s
u
a
n
t

t
o

R
u
l
e

4
0
2

i
s

p
e
n
d
i
n
g

b
e
f
o
r
e

t
h
i
s

C
o
m
m
i
s
s
i
o
n

o
r

w
h
i
l
e

a

c
a
s
e
pl
a
c
i
n
g

a
t

i
s
s
u
e

p
a
y
m
e
n
t

f
o
r

u
t
i
l
i
t
y

s
e
r
v
i
c
e

i
s

p
e
n
d
i
n
g

b
e
f
o
r
e

a

c
o
u
r
t

i
n

t
h
e

s
t
a
t
e

o
f
I
d
a
h
o
.

(
7
-
93
)
(A
d
o
p
t
e
d

a
s

R
u
l
e

3
.
,
O
.
N.

1
4
1
2
3
;

a
m
e
n
d
e
d
.
O
,
N.

1
7
7
4
4
;

a
m
e
n
d
e
d

a
n
d

r
e
c
o
d
i
f
i
e
d
, G
.
O.
1
7
7
;

a
m
e
n
d
e
d
,
3
1
-
21
0
1
-
02
0
1
;

a
m
e
n
d
e
d
,
3
1
-
21
0
1
-
04
0
2
.
Cr
o
s
s
-
Re
f
e
r
e
o
c
e
,

R
u
l
e
s

3
0
0
,
3
0
1
,

3
0
2
, 3
0
3
,

3
0
4
,
3
0
5
, 3
0
6
, 3
0
8
,

3
0
9
,
4
0
2
.
01
.

W
h
e
n

T
e
r
m
i
n
a
t
i
o
n

No
t

A
l
l
o
w
e
d
.

S
e
r
v
i
c
e

s
h
a
l
l

n
o
t
b
e

t
e
O
O
n
a
t
e
d
o
n

a
n
y

F
r
i
d
a
y

a
f
t
e
r
12

n
o
o
n
,
o
r

o
n

S
a
t
u
r
d
a
y
,

S
u
n
d
a
y
,

l
e
g
a
l

h
o
l
i
d
a
y
s

r
e
c
o
g
n
i
z
e
d

b
y

t
h
e

S
t
a
t
e

o
f

I
d
a
h
o
,
o
r

o
n

a
n
y

d
a
y
im
m
e
d
i
a
t
e
l
y

p
r
e
c
e
d
i
n
g

a
n
y

l
e
g
a
l

h
o
l
i
d
a
y
,

o
r

a
t

a
n
y

t
i
m
e

w
h
e
n

t
h
e

u
t
i
l
i
t
y

i
s

n
o
t

o
p
e
n

f
o
r

b
u
s
i
n
e
s
s
ex
c
e
p
t

a
s

a
u
t
h
o
r
i
z
e
d

b
y

R
u
l
e
s

3
0
3
.
01

a
n
d

3
0
3
.
02
.

S
e
r
v
i
c
e

m
a
y
b
e

t
e
O
O
n
a
t
e
d
b
e
t
w
e
e
n

t
h
e

h
o
u
r
s

o
f
4
m.

a
n
d

9

p
.
m"

M
o
n
d
a
y

t
h
r
o
u
g
h

T
h
u
r
s
d
a
y
,

i
f

t
h
e

u
t
i
l
i
t
y

i
s

u
n
a
b
l
e

t
o

g
a
i
n

a
c
c
e
s
s

t
o

t
h
e

c
u
s
t
o
m
e
r
me
t
e
r

d
u
r
i
n
g

n
o
r
m
a
l

b
u
s
i
n
e
s
s

h
o
u
r
s
.

U
n
l
e
s
s

o
t
h
e
r
w
i
s
e

a
u
t
h
o
r
i
z
e
d

b
y

t
h
i
s

r
u
l
e
,
R
u
l
e
s

3
0
3
,
01

a
n
d
30
3
,
,
o
r

t
h
e

a
f
f
e
c
t
e
d

c
u
s
t
o
m
e
r

i
n

w
r
i
t
i
n
g
,

s
e
r
v
i
c
e

m
a
y

b
e

t
e
O
O
n
a
t
e
d

o
n
l
y

b
e
t
w
e
e
n

t
h
e

h
o
u
r
s

o
f
g,
O
O
a
,
m,

a
n
d

4
:
0
0
p
.
m.

(
4
-
11
-
06
)
31
2
.

D
E
N
I
A
L

O
R

TE
R
M
I
N
A
T
I
O
N

O
F

S
E
R
V
I
C
E

T
O

M
A
S
T
E
R
-
ME
T
E
R
E
D

A
C
C
O
U
N
T
S
AN
D

R
E
S
I
D
E
N
T
S

O
R

O
C
C
U
P
A
N
T
S

W
H
O

A
R
E

N
O
T

C
U
S
T
O
M
E
R
S

(
R
u
l
e

3
1
2
)
.
01
.

N
o
t
i
c
e

to

O
c
c
u
p
a
n
t
s

o
r

R
e
s
i
d
e
n
t
s

N
o
t

C
u
s
t
o
m
e
r
s
,

E
x
c
e
p
t

a
s

pr
o
v
i
d
e
d

i
n

R
u
l
e
s
30
3
,
01

a
n
d

3
0
3
.
,
n
o

u
t
i
l
i
t
y

s
h
a
l
l

d
e
n
y

o
r

t
e
O
O
n
a
t
e

s
e
r
v
i
c
e

w
i
t
h
o
u
t

p
r
o
v
i
d
i
n
g

w
r
i
t
t
e
n

n
o
t
i
c
e

t
o

t
h
e
re
s
i
d
e
n
t
s

o
r

o
c
c
u
p
a
n
t
s

o
f
:

(
3
-
20
-
04
)
a.

A

bu
i
l
d
i
n
g

o
r

m
o
b
i
l
e

h
o
m
e

c
o
u
r
t

w
h
e
r
e

s
e
r
v
i
c
e

i
s

m
a
s
t
e
r
-
m
e
t
e
r
e
d
;

(
3
-
20
-
04
)
02
.

P
e
r
s
o
n
n
e
l

to

A
u
t
h
o
r
i
z
e

R
e
c
o
n
n
e
c
t
i
o
n
,

E
a
c
h

u
t
i
l
i
t
y

s
h
a
l
l

h
a
v
e

pe
r
s
o
n
n
e
l

a
v
a
i
l
a
b
l
e
af
t
e
r

t
h
e

t
i
m
e

o
f

t
e
O
O
n
a
t
i
o
n

w
h
o

a
r
e

a
u
t
h
o
r
i
z
e
d

t
o

r
e
c
o
n
n
e
c
t

s
e
r
v
i
c
e

i
f

t
h
e

c
o
n
d
i
t
i
o
n
s

c
i
t
e
d

a
s
gr
o
u
n
d
s

f
o
r

t
e
O
O
n
a
t
i
o
n

a
r
e

c
o
r
r
e
c
t
e
d

t
o

t
h
e

u
t
i
l
i
t
y
'
s
s
a
t
i
s
f
a
c
t
i
o
n
.

S
e
r
v
i
c
e

s
h
a
l
l

b
e

r
e
c
o
n
n
e
c
t
e
d

a
s
so
o
n

a
s

p
o
s
s
i
b
l
e
,
b
u
t

n
o

l
a
t
e
r

t
h
a
n

t
w
e
n
t
y
-
fo
u
r

(
2
4
)

h
o
u
r
s

a
f
t
e
r

t
h
e

u
t
i
l
i
t
y
'
s
c
o
n
d
i
t
i
o
n
s

a
r
e

s
a
t
i
s
f
i
e
d
an
d

t
h
e

c
u
s
t
o
m
e
r

r
e
q
u
e
s
t
s

r
e
c
o
n
n
e
c
t
i
o
n
.

(
5
-
03
)
b,

A

re
s
i
d
e
n
c
e

w
h
e
r
e

t
h
e

c
u
s
t
o
m
e
r

b
i
l
l
e
d

f
o
r

s
e
r
v
i
c
e

i
s

n
o
t

a

r
e
s
i
d
e
n
t

o
r

o
c
c
u
p
a
n
t

o
f

t
h
e
pr
e
m
i
s
e
s

b
e
i
n
g

s
e
r
v
e
d
;

o
r

(
3
-
20
-
04
)
03
.

O
p
p
o
r
t
u
n
i
t
y

to

P
r
e
v
e
n
t

T
e
r
m
i
n
a
t
i
o
n

o
f

S
e
r
v
i
c
e
,

I
m
m
e
d
i
a
t
e
l
y

p
r
e
c
e
d
i
n
g

te
O
O
n
a
t
i
o
n
of

s
e
r
v
i
c
e
,
t
h
e

e
m
p
l
o
y
e
e

d
e
s
i
g
n
a
t
e
d

t
o

t
e
r
m
i
n
a
t
e

s
e
r
v
i
c
e

s
h
a
l
l

i
d
e
n
t
i
f
y

h
i
m
s
e
l
f

o
r

h
e
r
s
e
l
f

t
o

t
h
e
cu
s
t
o
m
e
r

o
r

o
t
h
e
r

r
e
s
p
o
n
s
i
b
l
e

a
d
u
l
t

u
p
o
n

t
h
e

p
r
e
m
i
s
e
s

a
n
d

s
h
a
l
l

a
n
n
o
u
n
c
e

t
h
e

p
u
r
p
o
s
e

o
f

t
h
e
em
p
l
o
y
e
e
s
p
r
e
s
e
n
c
e
,

T
h
i
s

e
m
p
l
o
y
e
e

s
h
a
l
l

h
a
v
e

i
n

h
i
s

o
r

h
e
r

p
o
s
s
e
s
s
i
o
n

t
h
e

p
a
s
t

d
u
e

a
c
c
o
u
n
t

r
e
c
o
r
d
of

t
h
e

c
u
s
t
o
m
e
r

a
n
d

s
h
a
l
l

r
e
q
u
e
s
t

a
n
y

a
v
a
i
l
a
b
l
e

v
e
r
i
f
i
c
a
t
i
o
n

t
h
a
t

t
h
e

o
u
t
s
t
a
n
d
i
n
g

b
i
l
l
s

a
r
e

s
a
t
i
s
f
i
e
d

o
r
cu
r
r
e
n
t
l
y

i
n

d
i
s
p
u
t
e

b
e
f
o
r
e

t
h
i
s

C
o
m
m
i
s
s
i
o
n
,

U
p
o
n

p
r
e
s
e
n
t
a
t
i
o
n

o
f

e
v
i
d
e
n
c
e

t
h
a
t

o
u
t
s
t
a
n
d
i
n
g

b
i
l
l
s
ar
e

s
a
t
i
s
f
i
e
d

o
r

c
u
r
r
e
n
t
l
y

i
n

d
i
s
p
u
t
e

b
e
f
o
r
e

t
h
i
s

C
o
m
m
i
s
s
i
o
n
,

s
e
r
v
i
c
e

s
h
a
l
l

n
o
t

b
e

t
e
O
O
n
a
t
e
d
.

T
h
e
em
p
l
o
y
e
e

s
h
a
l
l

b
e

a
u
t
h
o
r
i
z
e
d

t
o

a
c
c
e
p
t

f
u
l
l

p
a
y
m
e
n
t
,

o
r
,
a
t

t
h
e

d
i
s
c
r
e
t
i
o
n

o
f

t
h
e

u
t
i
l
i
t
y
,

p
a
r
t
i
a
l
pa
y
m
e
n
t
,
a
n
d

i
n

s
u
c
h

c
a
s
e

s
h
a
l
l

n
o
t

t
e
O
O
n
a
t
e

s
e
r
v
i
c
e
,

N
o
t
h
i
n
g

i
n

t
h
i
s

r
u
l
e

p
r
e
v
e
n
t
s

a

u
t
i
l
i
t
y

f
r
o
m
c,

Pr
e
m
i
s
e
s

w
h
e
r
e

s
e
r
v
i
c
e

i
s

b
e
i
n
g

p
r
o
v
i
d
e
d

o
n

a
n

i
n
t
e
r
i
m

b
a
s
i
s

t
o

a

r
e
s
i
d
e
n
t

o
r

o
c
c
u
p
a
n
t
fo
l
l
o
w
i
n
g

a

c
u
s
t
o
m
e
r
s
r
e
q
u
e
s
t

t
o

t
e
O
O
n
a
t
e

s
e
r
v
i
c
e
,

(
3
-
20
-
04
)
02
.

D
e
l
i
v
e
r
y

an
d

C
o
n
t
e
n
t
s

o
f

N
o
t
i
c
e
,

T
h
e

u
t
i
l
i
t
y

m
u
s
t

n
o
t
i
f
y

t
h
e

re
s
i
d
e
n
t
s

o
r

o
c
c
u
p
a
n
t
s

o
f
it
s

i
n
t
e
n
t

t
o

d
e
n
y

o
r

t
e
O
O
n
a
t
e

s
e
r
v
i
c
e

a
t

l
e
a
s
t

t
w
o

(
2
)

c
a
l
e
n
d
a
r

d
a
y
s
,
e
x
c
l
u
d
i
n
g

w
e
e
k
e
n
d
s

a
n
d
ho
l
i
d
a
y
s
,

b
e
f
o
r
e

t
h
e

p
r
o
p
o
s
e
d

d
a
t
e

o
f
t
e
O
O
n
a
t
i
o
n
,

T
h
e

n
o
t
i
c
e

s
h
o
u
l
d

b
e

d
e
l
i
v
e
r
e
d

t
o

t
h
e

p
r
e
m
i
s
e
s

o
r
in

t
h
e

c
a
s
e

o
f

m
u
l
t
i
-
o
c
c
u
p
a
n
t

b
u
i
l
d
i
n
g
s

o
r

m
o
b
i
l
e

h
o
m
e

p
a
r
k
s
, p
o
s
t
e
d

i
n

c
o
m
m
o
n

a
r
e
a
s

o
r

a
co
n
s
p
i
c
u
o
u
s

l
o
c
a
t
i
o
n
,

T
h
e

n
o
t
i
c
e

s
h
a
l
l

s
t
a
t
e
,

(
3
-
20
-
04
)
a.

Th
e

d
a
t
e

o
f

t
h
e

n
o
t
i
c
e
;

(
7
-
93
)
Th
e

r
e
a
s
o
n

f
o
r

d
e
n
i
a
l

o
r

t
e
O
O
n
a
t
i
o
n
;
(3
-
20
-
04
)
(3
-
20
-
04
)
Th
e

p
r
o
p
o
s
e
d

d
e
n
i
a
l

o
r

t
e
O
O
n
a
t
i
o
n

d
a
t
e
;
23
-
24
-
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
d,

W
h
a
t

ac
t
i
o
n
(
s
)

t
h
e

r
e
s
i
d
e
n
t
(
s
)

o
r

o
c
c
u
p
a
n
t
(
s
)

m
u
s
t

t
a
k
e

i
n

o
r
d
e
r

t
o

o
b
t
a
i
n

o
r

r
e
t
a
i
n
se
r
v
i
c
e

i
n

t
h
e

r
e
s
i
d
e
n
t
'
s
(
s
)
o
r

o
c
c
u
p
a
n
t
'
s(
s
)
o
w
n

n
a
m
e
(
s
)
;

a
n
d

(
3
-
20
-
04
)
ut
i
l
i
t
y

m
a
y

t
r
e
a
t

t
h
e

c
u
s
t
o
m
e
r

a
s

o
n
e

w
h
o

h
a
s

b
e
e
n

c
o
n
t
a
c
t
e
d

a
n
d

h
a
s

d
e
c
l
i
n
e
d

t
o

e
n
t
e
r

i
n
t
o

a
re
a
s
o
n
a
b
l
e

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t

(
7
-
93
)
(A
d
o
p
t
e
d

a
s

p
a
r
t

o
f

R
u
l
e

3
.
2
a
n
d

;
,
.

R
u
l
e

3
.
,
O
.
N.
1
4
1
2
3
;

a
m
e
n
d
e
d
,
O
,
N.

1
5
0
2
5
;

a
m
e
n
d
e
d
,

O
,
N.

1
5
7
1
7
;
am
e
n
d
e
d

a
n
d

r
e
c
o
d
i
f
i
e
d
,
G
,
O,
1
7
7
;

a
m
e
n
d
e
d
, G
.
O.

2
0
8
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
:

R
u
l
e
s

30
0
,

30
1
,
30
2
,

,
30
4
30
6
30
7
30
8
,
70
1
.
e,

Th
a
t

a
n

i
n
f
o
r
m
a
l

o
r

f
o
r
m
a
l

c
o
m
p
l
a
i
n
t

c
o
n
c
e
r
n
i
n
g

d
e
n
i
a
l

o
r

t
e
n
n
i
n
a
t
i
o
n

o
f

s
e
r
v
i
c
e

m
a
y
be

f
i
l
e
d

w
i
t
h

t
h
i
s

C
o
m
m
i
s
s
i
o
n
.

(
3
-
20
-
04
)
(A
d
o
p
t
e
d
,
G
,
O.
1
7
7
;

a
m
e
n
d
e
d
, 3
1
-
21
0
1
-
03
0
1
.
)
Cro
s
s
-
Re
f
e
r
e
n
c
e
:

R
u
l
e
s

00
5
,

30
0
, 3
0
2
,

3
0
3
,

3
0
4
, 3
0
5
,
3
0
6
;

3
1
.
2
6
.
01
.
1
0
1
,
31
.
2
6
,
01
.
1
0
2
,

3
1
.
2
6
.
01
.
1
0
3
,
31
4
.

-

4
0
0
.

(
R
E
S
E
R
V
E
D
)
.
31
3
.

P
A
Y
M
E
N
T

AR
R
A
N
G
E
M
E
N
T
S

(
R
u
l
e

3
1
3
)
.
01
.

A
r
r
a
n
g
e
m
e
n
t
s

A
l
l
o
w
e
d
.

W
h
e
n

a

cu
s
t
o
m
e
r

c
a
n
n
o
t

p
a
y

a

b
i
l
l

i
n

f
u
l
l
,
t
h
e

u
t
i
l
i
t
y

s
h
a
l
l
co
n
t
i
n
u
e

t
o

s
e
r
v
e

t
h
e

c
u
s
t
o
m
e
r

i
f

t
h
e

c
u
s
t
o
m
e
r

a
n
d

t
h
e

u
t
i
l
i
t
y

a
g
r
e
e

o
n

a

r
e
a
s
o
n
a
b
l
e

p
o
r
t
i
o
n

o
f

t
h
e
ou
t
s
t
a
n
d
i
n
g

b
i
l
l

t
o

b
e

p
a
i
d

i
m
m
e
d
i
a
t
e
l
y
,

a
n
d

t
h
e

m
a
n
n
e
r

i
n

w
h
i
c
h

t
h
e

b
a
l
a
n
c
e

o
f

t
h
e

o
u
t
s
t
a
n
d
i
n
g

b
i
l
l
sh
a
l
l

b
e

p
a
i
d
.

F
o
r

c
u
s
t
o
m
e
r
s

w
h
o

a
r
e

u
n
a
b
l
e

t
o

c
o
m
e

t
o

t
h
e

u
t
i
l
i
t
y
'
s
l
o
c
a
l

o
f
f
i
c
e

t
o

m
a
k
e

p
a
y
m
e
n
t
ar
r
a
n
g
e
m
e
n
t
s
,
a

g
a
s

o
r

e
l
e
c
t
r
i
c

u
t
i
l
i
t
y

mu
s
~

u
p
o
n

r
e
q
u
e
s
t

b
y

t
h
e

c
u
s
t
o
m
e
r
,
m
a
k
e

p
a
y
m
e
n
t
ar
r
a
n
g
e
m
e
n
t
s

o
v
e
r

t
h
e

t
e
l
e
p
h
o
n
e
,
b
y

m
a
i
l

o
r

a
t

t
h
e

c
u
s
t
o
m
e
r
s
h
o
m
e
.

(
7
-
93
)
02
.

Re
a
s
o
n
a
b
l
e
n
e
s
s
,

I
n

d
e
c
i
d
i
n
g

o
n

t
h
e

re
a
s
o
n
a
b
l
e
n
e
s
s

o
f

a

p
a
r
t
i
c
u
l
a
r

a
g
r
e
e
m
e
n
~

t
h
e
ut
i
l
i
t
y

w
i
l
l

t
a
k
e

i
n
t
o

a
c
c
o
u
n
t

t
h
e

c
u
s
t
o
m
e
r
s a
b
i
l
i
t
y

t
o

p
a
y
,

t
h
e

s
i
z
e

o
f

t
h
e

u
n
p
a
i
d

b
a
l
a
n
c
e
,
t
h
e
cu
s
t
o
m
e
r
s
p
a
y
m
e
n
t

h
i
s
t
o
r
y
,

a
n
d

t
h
e

a
m
o
u
n
t

o
f

t
i
m
e

a
n
d

r
e
a
s
o
n
s

w
h
y

t
h
e

d
e
b
t

i
s

o
u
t
s
t
a
n
d
i
n
g
,
(7
-
93
)
RU
L
E
S

4
0
1

T
H
R
O
U
G
H
4
9
9

-

C
O
M
P
L
A
I
N
T

P
R
O
C
E
D
U
R
E
03
.

Ap
p
l
i
c
a
t
i
o
n

o
f

P
a
y
m
e
n
t
.

U
n
l
e
s
s

t
h
e

c
u
s
t
o
m
e
r

de
s
i
g
n
a
t
e
s

o
t
h
e
r
w
i
s
e
, p
a
y
m
e
n
t
s

a
r
e

t
o
be

f
i
r
s
t

a
p
p
l
i
e
d

t
o

t
h
e

u
n
d
i
s
p
u
t
e
d

b
a
l
a
n
c
e

o
w
e
d

b
y

t
h
e

c
u
s
t
o
m
e
r

f
o
r

u
t
i
l
i
t
y

s
e
r
v
i
c
e
s

a
n
d

a
s
s
o
c
i
a
t
e
d
in
s
t
a
l
l
a
t
i
o
n

c
h
a
r
g
e
s
,

t
a
x
e
s
,
f
r
a
n
c
h
i
s
e

f
e
e
s

a
n
d

s
u
r
c
h
a
r
g
e
s
,

(
3
-
30
-
01
)
04
.

S
e
c
o
n
d

A
r
r
a
n
g
e
m
e
n
t
.

I
f

a
c
u
s
t
o
m
e
r

f
a
i
l
s

t
o

m
a
k
e

t
h
e

p
a
y
m
e
n
t

a
g
r
e
e
d

u
p
o
n

b
y

t
h
e
da
t
e

t
h
a
t

i
t

i
s

d
u
e
,
t
h
e

u
t
i
l
i
t
y

m
a
y
,

b
u
t

i
s

n
o
t

o
b
l
i
g
a
t
e
d

t
o
, e
n
t
e
r

i
n
t
o

a

s
e
c
o
n
d

s
u
c
h

a
g
r
e
e
m
e
n
t
(7
-
93
)
40
1
.

C
O
M
P
L
A
I
N
T

T
O

U
T
I
L
I
T
Y

(R
u
l
e

4
0
1
)
.
01
.

S
u
b
j
e
c
t

Ma
t
t
e
r
.

A

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

fo
r

s
e
r
v
i
c
e

m
a
y

c
o
m
p
l
a
i
n

a
t

a
n
y

t
i
m
e

t
o

t
h
e
ut
i
l
i
t
y

a
b
o
u
t

a
n
y

d
e
p
o
s
i
t

o
r

w
r
i
t
t
e
n

g
u
a
r
a
n
t
e
e

r
e
q
u
i
r
e
d

a
s

a

c
o
n
d
i
t
i
o
n

o
f

s
e
r
v
i
c
e
,
b
i
l
l
i
n
g
,

t
e
n
n
i
n
a
t
i
o
n
of

s
e
r
v
i
c
e
,
q
u
a
l
i
t
y

o
r

a
v
a
i
l
a
b
i
l
i
t
y

o
f

s
e
r
v
i
c
e
,
o
r

a
n
y

o
t
h
e
r

m
a
t
t
e
r

r
e
g
a
r
d
i
n
g

u
t
i
l
i
t
y

s
e
r
v
i
c
e
s
, p
o
l
i
c
i
e
s
an
d

p
r
a
c
t
i
c
e
s
.

T
h
e

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
1
"
'
f

m
a
y

r
e
q
u
e
s
t

a

co
n
f
e
r
e
n
c
e

w
i
t
h

t
h
e

u
t
i
l
i
t
y
,

b
u
t

t
h
i
s
pr
o
v
i
s
i
o
n

d
o
e
s

n
o
t

a
f
f
e
c
t

a
n
y

st
a
!
l
1
t
e

o
f
1
i
n
~
t
a
t
i
o
n

t
h
a
t

n
:
r
i
g
h
t

o
t
h
e
r
w
i
s
e

a
p
p
l
y
.

Co
m
p
l
a
i
n
t
s

t
o

t
h
e
ut
i
l
i
t
y

m
a
y

b
e

m
a
d
e

o
r
a
l
l
y

o
r

i
n

w
r
i
t
i
n
g
.

A

c
o
m
p
l
a
i
n
t

i
s

c
o
n
s
i
d
e
r
e
d

f
i
l
e
d

u
p
o
n

r
e
c
e
i
p
t

b
y

t
h
e

u
t
i
l
i
t
y
,
In

m
a
k
i
n
g

a

c
o
m
p
l
a
i
n
t
o
r
t
e
q
u
e
s
t

f
o
r

c
o
n
f
e
r
e
n
c
e
, t
h
e

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

s
h
a
l
l

s
t
a
t
e

t
h
e

c
u
s
t
o
m
e
r
or

a
p
p
l
i
c
a
n
t
'
s n
a
m
e
, s
e
r
v
i
c
e

a
d
d
r
e
s
s
,
a
n
d

t
h
e

g
e
n
e
r
a
l

n
a
t
u
r
e

o
f

t
h
e

c
o
m
p
l
a
i
n
t
.

(
7
-
93
)
02
.

C
o
n
f
e
r
e
n
c
e
,

U
p
o
n

re
c
e
i
v
i
n
g

e
a
c
h

c
o
m
p
l
a
i
n
t

o
r

r
e
q
u
e
s
t

f
o
r

c
o
n
f
e
r
e
n
c
e
,
t
h
e

u
t
i
l
i
t
y

s
h
a
l
l
pr
o
m
p
t
l
y
,

t
h
o
r
o
u
g
h
l
y

a
n
d

c
o
m
p
l
e
t
e
l
y
.
in
v
e
s
t
i
g
a
t
e

t
h
e

c
o
m
p
l
a
i
n
t
,

c
o
n
f
e
r

w
i
t
h

t
h
e

c
u
s
t
o
m
e
r

o
r
ap
p
l
i
c
a
n
t

w
h
e
n

r
e
q
u
e
s
t
e
d
,

a
n
d

n
o
t
i
f
Y

t
h
e

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

o
f

t
h
e

r
e
s
u
l
t
s

o
f

t
h
e

i
n
v
e
s
t
i
g
a
t
i
o
n

a
n
d
ma
k
e

a

g
o
o
d
-
fa
i
t
h

a
t
t
e
m
p
t

t
o

r
e
s
o
l
v
e

t
h
e

c
o
m
p
l
a
i
n
t

T
h
e

o
r
a
l

o
r

w
r
i
t
t
e
n

n
o
t
i
f
i
c
a
t
i
o
n

s
h
a
l
l

a
d
v
i
s
e

t
h
e
cu
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

t
h
a
t

t
h
e

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

m
a
y

r
e
q
u
e
s
t

t
h
e

C
o
m
m
i
s
s
i
o
n

t
o

r
e
v
i
e
w

t
h
e
ut
i
l
i
t
y
'
s
p
r
o
p
o
s
e
d

d
i
s
p
o
s
i
t
i
o
n

o
f

t
h
e

c
o
m
p
l
a
i
n
t
.

(
7
-
93
)
05
.

W
h
e
n

A
r
r
a
n
g
e
m
e
n
t

N
o
t

Bin
d
i
n
g
.

N
o

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t

s
h
a
l
l

b
e

b
i
n
d
i
n
g

u
p
o
n

a
cu
s
t
o
m
e
r

i
f

i
t

r
e
q
u
i
r
e
s

t
h
e

c
u
s
t
o
m
e
r

t
o

f
o
r
e
g
o

a
n
y

r
i
g
h
t

p
r
o
v
i
d
e
d

f
o
r

i
n

t
h
e
s
e

r
u
l
e
s
,

(
7
-
93
)
06
.

L
e
v
e
l

P
a
y

Pl
a
n
s

A
c
c
e
p
t
a
b
l
e

P
a
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t
.

P
a
y
m
e
n
t

ar
r
a
n
g
e
m
e
n
t
s

m
a
y

b
e
in

t
h
e

f
o
n
n

o
f

a

L
e
v
e
l

P
a
y

P
l
a
n

t
h
a
t

w
i
l
l

e
q
u
a
l
i
z
e

m
o
n
t
h
l
y

pa
y
m
e
n
t
s

o
f

a
l
l

a
r
r
e
a
r
s
,
i
f

a
n
y
,

a
n
d
an
t
i
c
i
p
a
t
e
d

f
u
t
u
r
e

b
i
l
l

a
m
o
u
n
t
s

o
v
e
r

a

p
e
r
i
o
d

o
f

n
o
t

l
e
s
s

t
h
a
n

o
n
e

(
I
)

y
e
a
r
.

N
o

c
u
s
t
o
m
e
r

a
g
r
e
e
i
n
g

t
o
a
r
e
a
s
o
n
a
b
l
e

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t

i
s

r
e
q
u
i
r
e
d

t
o

c
h
o
o
s
e

t
h
i
s

p
l
a
n
.

(
7
-
93
)
03
.

S
e
r
v
i
c
e

Ma
i
n
t
a
i
n
e
d
,

T
h
e

u
t
i
l
i
t
y

s
h
a
l
l

n
o
t

te
n
n
i
n
a
t
e

s
e
r
v
i
c
e

b
a
s
e
d

u
p
o
n

t
h
e

s
u
b
j
e
c
t
ma
t
t
e
r

o
f

t
h
e

c
o
m
p
l
a
i
n
t

w
h
i
l
e

i
n
v
e
s
t
i
g
a
t
i
n
g

t
h
e

c
o
m
p
l
a
i
n
t

o
r

m
a
k
i
n
g

a

g
o
o
d
-
fa
i
t
h

a
t
t
e
m
p
t

t
o

r
e
s
o
l
v
e
th
e

c
o
m
p
l
a
i
n
t
.

(
7
-
93
)
(A
d
o
p
t
e
d
, O
.
N.

1
4
1
2
3
;

a
m
e
n
d
e
d
,
G
,
O,

1
7
7
.
Cr
o
s
s
,
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

1
0
0
, 1
0
1
,

1
0
3
,

3
0
2
,

30
3
,
4
0
2
40
3
.
07
.

T
h
i
r
d
-
Pa
r
t
y

C
o
n
t
a
c
t
,

I
f

a

u
t
i
l
i
t
y

ha
s

b
e
e
n

u
n
a
b
l
e

t
o

c
o
n
t
a
c
t

a

c
u
s
t
o
m
e
r

c
o
n
c
e
r
n
i
n
g
te
n
n
i
n
a
t
i
o
n
,
b
u
t

h
a
s

c
o
n
t
a
c
t
e
d

t
h
e

c
u
s
t
o
m
e
r
s
t
h
i
r
d
-
pa
r
t
y

d
e
s
i
g
n
a
t
e
d

u
n
d
e
r

R
u
l
e

3
0
7

a
n
d

h
a
s

f
a
i
l
e
d

t
o
re
c
e
i
v
e

a

r
e
s
p
o
n
s
e

f
r
o
m

t
h
e

c
u
s
t
o
m
e
r

w
i
t
h
i
n

s
e
v
e
n

(
7
)

d
a
y
s

a
f
t
e
r

t
h
e

t
h
i
r
d
-
pa
r
t
y

w
a
s

c
o
n
t
a
c
t
e
d
,

t
h
e
40
2
.

R
E
V
I
E
W

B
Y

CO
M
M
I
S
S
I
O
N

(
R
u
l
e

4
0
2
)
.
01
.

I
n
f
o
r
m
a
l

R
e
v
i
e
w
,

I
f

a
c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

'
wh
o

h
a
s

c
o
m
p
l
a
i
n
e
d

t
o

a

u
t
i
l
i
t
y

i
s
di
s
s
a
t
i
s
f
i
e
d

w
i
t
h

a

u
t
i
l
i
t
y
s p
r
o
p
o
s
e
d

d
i
s
p
o
s
i
t
i
o
n

o
f

t
h
e

c
o
r
n
p
l
a
i
n
~

t
h
e

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

m
a
y
re
q
u
e
s
t

t
h
e

C
o
m
m
i
s
s
i
~
n

t
o

i
n
f
o
n
n
a
l
l
Y

r
e
v
i
e
w

t
h
e

d
i
s
p
u
t
e
d

i
s
s
u
e

a
n
d

t
h
e

u
t
i
l
i
t
y
'
s
p
r
o
p
o
s
e
d
di
s
p
o
s
i
t
i
o
n

o
f

t
h
e

c
o
m
p
l
a
i
n
t
.

(
7
-
93
)
26
-
25
-
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A

n
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A

n
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
02
.

P
r
o
c
e
d
u
r
e

o
n

R
e
v
i
e
w
.

T
h
e

C
o
m
m
i
s
s
i
o
n

wi
l
l

p
r
o
c
e
s
s

t
h
e
s
e

r
e
q
u
e
s
t
s

a
s

i
n
f
o
r
m
a
l
co
m
p
l
a
i
n
t
s

p
u
r
s
u
a
n
t

t
h
e

C
o
m
m
i
s
s
i
o
n
s
R
u
l
e
s

o
f

P
r
o
c
e
d
u
r
e
,
I
D
A
P
A

31
.
0
1
.
0
1
.
0
0
0

et

s
e
q
.

U
t
i
l
i
t
y
se
r
v
i
c
e

s
h
a
l
l

n
o
t

b
e

t
e
r
m
i
n
a
t
e
d

n
o
r

t
e
r
m
i
n
a
t
i
o
n

b
e

t
h
r
e
a
t
e
n
e
d

b
y

n
o
t
i
c
e

o
r

o
t
h
e
r
w
i
s
e

i
n

c
o
n
n
e
c
t
i
o
n
wi
t
h

t
h
e

s
u
b
j
e
c
t

m
a
t
t
e
r

o
f

t
h
e

c
o
m
p
l
a
i
n
t

w
h
i
l
e

t
h
e

c
o
m
p
l
a
i
n
t

i
s

p
e
n
d
i
n
g

b
e
f
o
r
e

t
h
e

C
o
m
m
i
s
s
i
o
n

s
o
lo
n
g

a
s

t
h
e

c
u
s
t
o
m
e
r

c
o
n
t
i
n
u
e
s

t
o

p
a
y

a
l
l

a
m
o
u
n
t
s

n
o
t

i
n

d
i
s
p
u
t
e
, i
n
c
l
u
d
i
n
g

c
u
r
r
e
n
t

u
t
i
l
i
t
y

b
i
l
l
s
.

U
p
o
n
re
q
u
e
s
t

b
y

a
n
y

p
a
r
t
y
,

t
h
e

p
a
r
t
i
e
s

a
n
d

a

r
e
p
r
e
s
e
n
t
a
t
i
v
e

o
f

t
h
e

C
o
m
m
i
s
s
i
o
n

s
h
a
l
l

b
e

r
e
q
u
i
r
e
d

t
o

m
e
e
t
an
d

c
o
n
f
e
r
.

(
7
-
93
)
an
d

c
o
m
p
l
e
t
e

r
e
s
p
o
n
s
e

s
h
o
u
l
d

b
e

s
u
b
m
i
t
t
e
d

t
o

t
h
e

C
o
m
m
i
s
s
i
o
n

n
o

l
a
t
e
r

t
h
a
n

t
h
i
r
t
y

(3
0
)

da
y
s

a
f
t
e
r
re
c
e
i
p
t

o
f

n
o
t
i
f
i
c
a
t
i
o
n

f
r
o
m

t
h
e

C
o
m
m
i
s
s
i
o
n
.

(
3
-
30
-
01
)
(A
d
o
p
t
e
d
, G
.
O.

2
0
8
,
40
5
.

-

4
9
9
.

(
R
E
S
E
R
V
E
D
)
.
50
0
.

-

5
9
9
.

(
R
E
S
E
R
V
E
D
)
.
03
.

C
u
s
t
o
m
e
r
s
R
i
g
h
t
s

P
r
o
t
e
c
t
e
d
.

N
o

c
u
s
t
o
m
e
r

o
r

ap
p
l
i
c
a
n
t

s
h
a
l
l

b
e

d
e
n
i
e
d

t
h
e
op
p
o
r
t
u
n
i
t
y

t
o

f
i
l
e

a

c
o
m
p
l
a
i
n
t

w
i
t
h

t
h
e

C
o
m
m
i
s
s
i
o
n
.

(
7
-
93
)
04
.

F
o
r
m
a
l

C
o
m
p
l
a
i
n
t
s
,

F
o
n
n
a
l

co
m
p
l
a
i
n
t
s

m
a
y

b
e

f
i
l
e
d

a
c
c
o
r
d
i
n
g

t
o

t
h
e

C
o
m
m
i
s
s
i
o
n
Ru
l
e
s

o
f

P
r
o
c
e
d
u
r
e
,
I
D
A
P
A

31
.
0
1
.
0
1
.
0
0
0

et
s
e
q
.

(
7
-
93
)
(A
d
o
p
t
e
d
, O
.
N.

1
4
1
2
3
;

a
m
e
n
d
e
d
, G
.
O.

1
7
7
,
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

4
0
1
,

4
0
3
;

I
D
A
P
A

3
1
.
0
1
.
0
1
.
0
0
0
.
RU
L
E
S

6
0
0

T
H
R
O
U
G
H

7
0
0

-

R
U
L
E
S

F
O
R

D
E
P
O
S
I
T
,
D
E
N
I
A
L
AN
D

T
E
R
M
I
N
A

n
O
N

O
F

S
E
R
V
I
C
E

F
O
R

I
N
D
U
S
T
R
I
A
L
,

L
A
R
G
E
CO
M
M
E
R
C
I
A
L

A
N
D

I
R
R
I
G
A

nO
N

C
U
S
T
O
M
E
R
S
60
0
.

D
E
F
I
N
I
T
I
O
N
S

(R
u
l
e

6
0
1
)
.
As

u
s
e
d

i
n

R
u
l
e
s

6
0
1

t
h
r
o
u
g
h

60
5
.
(7
-
93
)
40
3
.

R
E
C
O
R
D

O
F

C
O
M
P
L
A
I
N
T
S

(R
u
l
e

4
0
3
)
.
01
.

R
e
c
o
r
d
k
e
e
p
i
n
g
,

E
a
c
h

ut
i
l
i
t
y

m
u
s
t

k
e
e
p

a

w
r
i
t
t
e
n

r
e
c
o
r
d

o
f

c
o
m
p
l
a
i
n
t
s

a
n
d

r
e
q
u
e
s
t
s

f
o
r
co
n
f
e
r
e
n
c
e
s

p
u
r
s
u
a
n
t

t
o

R
u
l
e
s

4
0
1

a
n
d

40
2
.

Th
e
s
e

r
e
c
o
r
d
s

m
u
s
t

b
e

r
e
t
a
i
n
e
d

f
o
r

a

m
i
n
i
m
u
m

o
f

o
n
e
ye
a
r

a
t

t
h
e

o
f
f
i
c
e

o
f

t
h
e

u
t
i
l
i
t
y

w
h
e
r
e

t
h
e

c
o
m
p
l
a
i
n
t
s

w
e
r
e

r
e
c
e
i
v
e
d

o
r

c
o
n
f
e
r
e
n
c
e
s

h
e
l
d
.

T
h
e
s
e
wr
i
t
t
e
n

r
e
c
o
r
d
s

a
r
e

t
o

b
e

r
e
a
d
i
l
y

a
v
a
i
l
a
b
l
e

u
p
o
n

r
e
q
u
e
s
t

b
y

t
h
e

c
o
n
c
e
r
n
e
d

c
u
s
t
o
m
e
r
,
t
h
e

c
u
s
t
o
m
e
r
ag
e
n
t

p
o
s
s
e
s
s
i
n
g

w
r
i
t
t
e
n

a
u
t
h
o
r
i
z
a
t
i
o
n
,
o
r

t
h
e

C
o
m
m
i
s
s
i
o
n
.

T
h
e

r
e
c
o
r
d
s

m
u
s
t

s
h
o
w

w
h
e
t
h
e
r

t
h
e
cu
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

w
a
s

a
d
v
i
s
e
d

a
s

r
e
q
u
i
r
e
d

b
y

R
u
l
e

4
0
1
,
03

t
h
a
t

t
h
e

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

m
a
y
re
q
u
e
s
t

t
h
e

C
o
m
m
i
s
s
i
o
n

t
o

r
e
v
i
e
w

t
h
e

u
t
i
l
i
t
y
'
s
p
r
o
p
o
s
e
d

d
i
s
p
o
s
i
t
i
o
n

o
f

t
h
e

c
o
m
p
l
a
i
n
t
.

(
7
-
93
)
02
.

R
e
p
o
r
t
i
n
g
.

E
a
c
h

ut
i
l
i
t
y

m
u
s
t
,
a
t

t
h
e

C
o
m
m
i
s
s
i
o
n
s
r
e
q
u
e
s
~

s
u
b
m
i
t

a

r
e
p
o
r
t

t
o

t
h
e
Co
m
m
i
s
s
i
o
n

t
h
a
t

s
t
a
t
e
s

a
n
d

c
l
a
s
s
i
f
i
e
s

t
h
e

n
u
m
b
e
r

o
f

c
o
m
p
l
a
i
n
t
s

m
a
d
e

t
o

t
h
e

u
t
i
l
i
t
y

p
u
r
s
u
a
n
t

t
o

R
u
l
e
s
40

I

a
n
d

40
2
th
e

g
e
n
e
r
a
l

n
a
t
u
r
e

o
f

t
h
e
i
r

s
u
b
j
e
c
t

m
a
t
t
e
r
, h
o
w

r
e
c
e
i
v
e
d

(
i
n

p
e
r
s
o
n
,
b
y

l
e
t
t
e
r
,
e
t
c
.
),

a
n
d
wh
e
t
h
e
r

a

C
o
m
m
i
s
s
i
o
n

r
e
v
i
e
w

w
a
s

c
o
n
d
u
c
t
e
d
.

(
7
-
93
)
01
.

A
d
v
a
n
c
e

P
a
y
m
e
n
t
.

"
Ad
v
a
n
c
e

p
a
y
m
e
n
t
"

m
e
a
n
s

a

p
a
y
m
e
n
t

m
a
d
e

p
r
i
o
r

t
o

r
e
c
e
i
v
i
n
g
se
r
v
i
c
e

t
h
a
t

w
i
l
l

b
e

c
r
e
d
i
t
e
d

t
o

t
h
e

c
u
s
t
o
m
e
r
s
a
c
c
o
u
n
t

a
t

a

l
a
t
e
r

d
a
t
e
.

(
7
-
93
)
02
.

Ap
p
l
i
c
a
n
t
.

"
Ap
p
l
i
c
a
n
t
"

m
e
a
n
s

a
n

a
p
p
l
i
c
a
n
t

f
o
r

i
n
d
u
s
t
r
i
a
l
,
l
a
r
g
e

c
o
m
m
e
r
c
i
a
l

o
r
ir
r
i
g
a
t
i
o
n

s
e
r
v
i
c
e
.

(
7
-
93
)
03
.

C
u
s
t
o
m
e
r
.

"
Cu
s
t
o
m
e
r
"
m
e
a
n
s

a
n

i
n
d
u
s
t
r
i
a
l
,
l
a
r
g
e

c
o
m
m
e
r
c
i
a
l

o
r

i
r
r
i
g
a
t
i
o
n

c
u
s
t
o
m
e
r
un
l
e
s
s

f
u
r
t
h
e
r

r
e
s
t
r
i
c
t
e
d

b
y

t
h
e

r
u
l
e
.

T
h
e

C
o
m
m
i
s
s
i
o
n

w
i
l
l

m
a
i
n
t
a
i
n

o
n

f
i
l
e

a

l
i
s
t

o
f

w
h
i
c
h

c
u
s
t
o
m
e
r
cl
a
s
s
e
s

o
f

a

g
i
v
e
n

u
t
i
l
i
t
y

a
r
e

i
n
d
u
s
t
r
i
a
l
, l
a
r
g
e

c
o
m
m
e
r
c
i
a
l
,
a
n
d

i
r
r
i
g
a
t
i
o
n
,

(
7
-
93
)
04
.

De
p
o
s
i
t
.

"
De
p
o
s
i
t
"

m
e
a
n
s

a
n
y

p
a
y
m
e
n
t

h
e
l
d

a
s

s
e
c
u
r
i
t
y

f
o
r

f
u
t
u
r
e

p
a
y
m
e
n
t

o
r
pe
r
f
o
n
n
a
n
c
e

t
h
a
t

i
s

r
e
i
m
b
u
r
s
a
b
l
e
,

(
7
-
93
)
(A
d
o
p
t
e
d
,
G
,
O.

1
7
7
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
:

R
u
l
e
s

0
0
5
, 6
0
1
,

6
0
2
, 6
0
3
,

6
0
4
,
6
0
5
,
60
1
.
DE
P
O
S
I
T

R
E
Q
U
I
R
E
M
E
N
T
S

A
N
D

A
D
V
A
N
C
E

P
A
Y
M
E
N
T
S

(
R
u
l
e

6
0
1
)
.
(A
d
o
p
t
e
d
, O
,
N,
1
4
1
2
3
;

a
m
e
n
d
e
d
, G
.
O.

1
7
7
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

4
0
1
,
40
2
.
An

a
p
p
l
i
c
a
n
t

o
r

c
u
s
t
o
m
e
r

m
a
y

b
e

r
e
q
u
i
r
e
d

t
o

p
a
y

a

d
e
p
o
s
i
t

o
r

m
a
k
e

a
n

a
d
v
a
n
c
e

p
a
y
m
e
n
t

i
n
ac
c
o
r
d
a
n
c
e

w
i
t
h

t
h
e

u
t
i
l
i
t
y
'
s
t
a
r
i
f
f

f
i
l
e
d

w
i
t
h

t
h
e

C
o
m
m
i
s
s
i
o
n
.

I
f

a
n

a
p
p
l
i
c
a
n
t

o
r

c
u
s
t
o
m
e
r

h
a
s
so
u
g
h
t

a
n
y

f
o
n
n

o
f

r
e
l
i
e
f

u
n
d
e
r

t
h
e

F
e
d
e
r
a
l

Ba
n
k
r
u
p
t
c
y

L
a
w
s
,
h
a
s

b
e
e
n

b
r
o
u
g
h
t

w
i
t
h
i
n

t
h
e
ju
r
i
s
d
i
c
t
i
o
n

o
f

t
h
e

b
a
n
k
r
u
p
t
c
y

c
o
u
r
t

f
o
r

a
n
y

r
e
a
s
o
n

i
n

a
n

i
n
v
o
l
u
n
t
a
r
y

m
a
n
n
e
r
,
o
r

h
a
s

h
a
d

a

r
e
c
e
i
v
e
r
ap
p
o
i
n
t
e
d

i
n

a

s
t
a
t
e

c
o
u
r
t

p
r
o
c
e
e
d
i
n
g
,

t
h
e
n

a

d
e
p
o
s
i
t

m
a
y

b
e

d
e
m
a
n
d
e
d

a
s

a
l
l
o
w
e
d

b
y

t
h
e

F
e
d
e
r
a
l
Ba
n
k
r
u
p
t
c
y

A
c
t

o
f

1
9
7
8
,
a
s

a
m
e
n
d
e
d
,
a
n
d
,
i
n

p
a
r
t
i
c
u
l
a
r
,
1
1

U
,
c.

3
6
6
,
o
r

a
s

d
i
r
e
c
t
e
d

b
y

t
h
e

s
t
a
t
e
co
u
r
t
.

(
7
-
93
)
(A
d
o
p
t
e
d
,
G
.
O.

1
7
7
.
)
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

1
0
1
, 6
0
0
,
40
4
.

R
E
S
P
O
N
S
E
S

T
O

IN
F
O
R
M
A
L

C
O
M
P
L
A
I
N
T
S

(
R
u
l
e

4
0
4
)
.
Wi
t
h
i
n

t
e
n

(1
0
)

bu
s
i
n
e
s
s

d
a
y
s

o
f

r
e
c
e
i
v
i
n
g

n
o
t
i
f
i
c
a
t
i
o
n

f
r
o
m

t
h
e

C
o
m
m
i
s
s
i
o
n

t
h
a
t

a
n

i
n
f
o
n
n
a
l
co
m
p
l
a
i
n
t

i
n
v
o
l
v
i
n
g

t
h
e

c
o
m
p
a
n
y

h
a
s

b
e
e
n

f
i
l
e
d

w
i
t
h

t
h
e

C
o
m
m
i
s
s
i
o
n
,
u
t
i
l
i
t
i
e
s

m
u
s
t

e
i
t
h
e
r

r
e
s
p
o
n
d
or
a
l
l
y

o
r

i
n

w
r
i
t
i
n
g

t
o

t
h
e

C
o
m
m
i
s
s
i
o
n
,

A

u
t
i
l
i
t
y

w
i
l
l

b
e

g
r
a
n
t
e
d

a
n

e
x
t
e
n
s
i
o
n

o
f

t
i
m
e

t
o

p
r
e
p
a
r
e

i
t
s
re
s
p
o
n
s
e

i
f

i
t

r
e
p
r
e
s
e
n
t
s

t
h
a
t

i
t

i
s

m
a
k
i
n
g

a

g
o
o
d

f
a
i
t
h

e
f
f
o
r
t

t
o

r
e
s
o
l
v
e

t
h
e

m
a
t
t
e
r

i
n

d
i
s
p
u
t
e
,

A

f
u
l
l
27
-
28
-
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S

R
U
L
E
S
ID
A
P
A

3
1
.
2
1
.
0
1
Fe
d
e
r
a
l

S
t
a
t
u
t
o
r
y

R
e
f
e
r
e
n
c
e
,

1
1

U
.
c.

9
3
6
6
.
60
2
.

G
R
O
U
N
D
S

F
O
R

D
E
N
I
A
L

O
R

T
E
R
M
I
N
A
T
I
O
N

O
F

S
E
R
V
I
C
E

W
I
T
H

P
R
I
O
R
NO
T
I
C
E

(
R
u
l
e

6
0
2
)
.
A
u
t
i
l
i
t
y

m
a
y

d
e
n
y

o
r

t
e
m
r
i
n
a
t
e

s
e
r
v
i
c
e

t
o

a
n

i
n
d
u
s
t
r
i
a
l
,
l
a
r
g
e

c
o
m
m
e
r
c
i
a
l

o
r

i
r
r
i
g
a
t
i
o
n

c
u
s
t
o
m
e
r
wit
h
o
u
t

i
t
s

p
e
m
r
i
s
s
i
o
n
,
b
u
t

o
n
l
y

a
f
t
e
r

a
d
e
q
u
a
t
e

n
o
t
i
c
e

h
a
s

b
e
e
n

g
i
v
e
n

i
n

a
c
c
o
r
d
a
n
c
e

w
i
t
h

t
h
e
s
e
r
u
l
e
s
fo
r

o
n
e

o
r

m
o
r
e

o
f

t
h
e

f
o
l
l
o
w
i
n
g

r
e
a
s
o
n
s
'

(
7
-
93
)
01
.

F
a
i
l
u
r
e

to

P
a
y

U
n
d
i
s
p
u
t
e
d

B
i
l
l
.

T
h
e

c
u
s
t
o
m
e
r

o
r

ap
p
l
i
c
a
n
t

d
i
d

n
o
t

p
a
y

u
n
d
i
s
p
u
t
e
d
de
l
i
n
q
u
e
n
t

b
i
l
l
s

o
r

p
a
i
d

a

d
e
l
i
n
q
u
e
n
t

b
i
l
l

w
i
t
h

a
n
y

c
h
e
c
k

n
o
t

h
o
n
o
r
e
d

b
y

t
h
e

b
a
n
k
.

(
7
-
93
)
'-.
.
.
02
.

F
a
i
l
u
r
e

to

P
a
y

D
e
p
o
s
i
t
.

T
h
e

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

f
a
i
l
e
d

t
o

m
a
k
e

a

r
e
q
u
i
r
e
d

a
d
v
a
n
c
e
pa
y
m
e
n
t
,

p
a
y

a

d
e
p
o
s
i
t

o
r

p
r
o
v
i
d
e

a
n

a
c
c
e
p
t
a
b
l
e

g
u
a
r
a
n
t
e
e
, w
h
e
n

r
e
q
u
i
r
e
d

b
y

t
h
e

a
p
p
l
i
c
a
b
l
e

t
a
r
i
f
f

o
r
co
n
t
r
a
c
t
.

(
7
-
93
)
03
.

T
h
e

C
u
s
t
o
m
e
r

o
r

Ap
p
l
i
c
a
n
t

F
a
i
l
e
d

t
o

C
o
m
p
l
y

w
i
t
h

a

P
a
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t
.
(7
-
93
)
04
.

Id
e
n
t
i
t
y

M
i
s
r
e
p
r
e
s
e
n
t
a
t
i
o
n
.

T
h
e

cu
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

m
i
s
r
e
p
r
e
s
e
n
t
e
d

t
h
e

c
u
s
t
o
m
e
r
or

a
p
p
l
i
c
a
n
t
'
s
i
d
e
n
t
i
t
y

f
o
r

t
h
e

p
u
r
p
o
s
e

o
f

o
b
t
a
i
n
i
n
g

u
t
i
l
i
t
y

s
e
r
v
i
c
e
.

(
7
-
93
)
05
.

D
e
n
i
a
l

of

A
c
c
e
s
s

t
o

M
e
t
e
r
.

T
h
e

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

d
e
n
i
e
d

o
r

w
i
l
l
f
u
l
l
y

p
r
e
v
e
n
t
e
d
th
e

u
t
i
l
i
t
y
'
s
a
c
c
e
s
s

t
o

t
h
e

m
e
t
e
r
.

(
7
-
93
)
06
.

W
i
l
l
f
u
l

W
a
s
t
e

of

S
e
r
v
i
c
e
,

T
h
e

u
t
i
l
i
t
y

d
e
t
e
m
r
i
n
e
s

a
s

p
r
e
s
c
r
i
b
e
d

b
y

r
e
l
e
v
a
n
t

S
t
a
t
e

o
r
ot
h
e
r

a
p
p
l
i
c
a
b
l
e

s
t
a
n
d
a
r
d
s

t
h
a
t

t
h
e

c
u
s
t
o
m
e
r

i
s

w
i
l
l
f
u
l
l
y

w
a
s
t
i
n
g

s
e
r
v
i
c
e

t
h
r
o
u
g
h

i
m
p
r
o
p
e
r

e
q
u
i
p
m
e
n
t
or

o
t
h
e
r
w
i
s
e
,

(
7
-
93
)
Th
e

c
u
s
t
o
m
e
r

o
r

a
p
p
l
i
c
a
n
t

f
a
i
l
e
d

t
o

a
p
p
l
y

f
o
r

s
e
r
v
i
c
e
(7
-
1
-
9
3
)
07
.

F
a
i
l
u
r
e

to

A
p
p
l
y

f
o
r

S
e
r
v
i
c
e
.
wi
t
h

t
h
e

u
t
i
l
i
t
y
,
(A
d
o
p
t
e
d
,
O
.
N,

1
4
1
2
3
;

a
m
e
n
d
e
d
,
G
,
O,

1
7
7
;

a
m
e
n
d
e
d
, G
,
O.

1
7
7
B
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

6
0
0
60
2
,

6
0
3
.
60
3
.

R
E
Q
U
I
R
E
M
E
N
T
S

F
O
R

A
N
D

CO
N
T
E
N
T
S

O
F

N
O
T
I
C
E

B
E
F
O
R
E

T
E
R
M
I
N
A
T
I
O
N
OF

S
E
R
V
I
C
E

(
R
u
l
e

6
0
3
)
.
01
.

I
n
i
t
i
a
l

No
t
i
c
e
.

I
f

t
h
e

u
t
i
l
i
t
y

i
n
t
e
n
d
s

t
o

t
e
m
r
i
n
a
t
e

s
e
r
v
i
c
e

u
n
d
e
r

R
u
l
e

6
0
1
,
t
h
e

u
t
i
l
i
t
y
sh
a
l
l

s
e
n
d

t
o

t
h
e

c
u
s
t
o
m
e
r

w
r
i
t
t
e
n

n
o
t
i
c
e

o
f
t
e
m
r
i
n
a
t
i
o
n

m
a
i
l
e
d

a
t

l
e
a
s
t

s
e
v
e
n

(
7
)

c
a
l
e
n
d
a
r

d
a
y
s

p
r
i
o
r
to

t
h
e

p
r
o
p
o
s
e
d

d
a
t
e

o
f
t
e
n
n
i
n
a
t
i
o
n
,

(
3
-
20
-
04
)
02
.

C
o
n
t
e
n
t
s

of

N
o
t
i
c
e
.

T
h
e

w
r
i
t
t
e
n

n
o
t
i
c
e

o
f
t
e
m
r
i
n
a
t
i
o
n

s
h
a
l
l

s
t
a
t
e
:
(3
-
20
-
04
)
a,

T
h
e

re
a
s
o
n
(
s
)
,

c
i
t
i
n
g

t
h
e
s
e

r
u
l
e
s
,
w
h
y

s
e
r
v
i
c
e

w
i
l
l

b
e

t
e
m
r
i
n
a
t
e
d
,

a
n
d

t
h
e

p
r
o
p
o
s
e
d

d
a
t
e
of
t
e
m
r
i
n
a
t
i
o
n
;

(
3
-
20
-
04
)
29
-
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S
RU
L
E
S

I
N
D
E
X
ID
A
P
A

3
1
.
2
1
.
0
1
Ac
t
i
o
n
s

t
h
e

c
u
s
t
o
m
e
r

m
a
y

t
a
k
e

t
o

a
v
o
i
d

t
e
m
r
i
n
a
t
i
o
n
;
(7
-
93
)
c.

Th
a
t

a
n

i
n
f
o
r
m
a
l

o
r

f
o
r
m
a
l

c
o
m
p
l
a
i
n
t

c
o
n
c
e
r
n
i
n
g

t
h
e

t
e
m
r
i
n
a
t
i
o
n

m
a
y

b
e

f
i
l
e
d

w
i
t
h

t
h
i
s
Co
m
m
i
s
s
i
o
n
;

a
n
d

(
7
-
93
)
d.

Th
a
t

s
e
r
v
i
c
e

w
i
l
l

n
o
t

b
e

t
e
n
n
i
n
:
a
t
e
d
p
r
i
o
r
t
o

t
h
e

r
e
s
o
l
u
t
i
o
n

o
f

s
u
c
h

a

f
i
l
e
d

c
o
m
p
l
a
i
n
t

(
i
f
th
e

r
e
s
o
l
u
t
i
o
n

i
s

i
n

f
a
v
o
r

o
f

t
h
e

u
t
i
l
i
t
y
,

t
h
e

C
o
m
m
i
s
s
i
o
n

s
h
a
l
l

s
e
t

t
h
e

d
a
t
e

o
f
t
e
m
r
i
n
a
t
i
o
n
)
,

(
7
-
93
)
03
.

F
i
n
a
l

No
t
i
c
e
,

T
h
e

u
t
i
l
i
t
y

m
a
y

m
a
i
l

a

f
i
n
a
l

w
r
i
t
t
e
n

n
o
t
i
c
e

t
o

c
u
s
t
o
m
e
r
s

a
t

l
e
a
s
t

t
h
r
e
e

(
3
)
ca
l
e
n
d
a
r

d
a
y
s
,
e
x
c
l
u
d
i
n
g

w
e
e
k
e
n
d
s

a
n
d

h
o
l
i
d
a
y
s
,

b
e
f
o
r
e

t
h
e

p
r
o
p
o
s
e
d

d
a
t
e

o
f

te
n
n
i
n
:
a
t
i
o
n
.
Re
g
a
r
d
l
e
s
s

o
f

w
h
e
t
h
e
r

t
h
e

u
t
i
l
i
t
y

e
l
e
c
t
s
l
o

m
a
i
l

a

w
r
i
t
t
e
n

n
o
t
i
c
e
, a
t

l
e
a
s
t

t
w
e
n
t
y
-
fo
u
r

(
2
4
)

h
o
u
r
s

p
r
i
o
r
to

a
c
t
u
a
l

t
e
m
r
i
n
a
t
i
o
n
,
t
h
e

u
t
i
l
i
t
y

s
l
J
a
l
l
d
i
l
i
g
e
n
t
l
y

a
t
t
e
m
p
t

t
o

c
o
n
t
a
c
t

t
h
e

c
u
s
t
o
m
e
r

a
f
f
e
c
t
e
d
,

e
i
t
h
e
r

i
n
pe
r
s
o
n

o
r

b
y

t
e
l
e
p
h
o
n
e
,
t
o

a
p
p
r
i
s
e

t
h
e

c
u
s
t
o
m
e
r

o
f

t
h
e

p
r
o
p
o
s
e
d

a
c
t
i
o
n
,

T
h
i
s

f
i
n
a
l

n
o
t
i
c
e

s
h
a
l
l
co
n
t
a
i
n

t
h
e

s
a
m
e

i
n
f
o
n
n
a
t
i
o
n

r
e
q
u
i
r
e
d

a
b
o
v
e

f
o
r

w
r
i
t
t
e
n

n
o
t
i
c
e
,

E
a
c
h

u
t
i
l
i
t
y

s
h
a
l
l

m
a
i
n
t
a
i
n

c
l
e
a
r
wr
i
t
t
e
n

r
e
c
o
r
d
s

o
f

o
r
a
l

n
o
t
i
c
e
s
,
s
h
o
w
i
n
g

d
a
t
e
s

a
n
d

t
h
e

u
t
i
l
i
t
y

e
m
p
l
o
y
e
e

g
i
v
i
n
g

t
h
e

n
o
t
i
c
e
s
.
(3
-
20
-
04
)
(A
d
o
p
t
e
d
, O
.
N,
1
4
1
2
3
;

a
m
e
n
d
e
d
, G
,
O.

1
7
7
;

a
m
e
n
d
e
d
,
3
1
~
2
1
0
1
-
03
0
1
.
)
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
:

R
u
l
e
s

6
0
0
60
1
, 6
0
2
,
60
4
.

G
R
O
U
N
D
S

F
O
R

T
E
R
M
I
N
A
T
I
O
N

O
F

S
E
R
V
I
C
E

WI
T
H
O
U
T

P
R
I
O
R

N
O
T
I
C
E

(
R
u
l
e
60
4
)
.
A
u
t
i
l
i
t
y

m
a
y

t
e
n
n
i
n
a
t
e

s
e
r
v
i
c
e

w
i
t
h
o
u
t

p
r
i
o
r

n
o
t
i
c
e

t
o

t
h
e

c
u
s
t
o
m
e
r

a
s

s
p
e
c
i
f
i
e
d

i
n

R
u
l
e

6
0
2

o
n
l
y
:
(7
-
93
)
01
.

D
a
n
g
e
r
o
u
s

Co
n
d
i
t
i
o
n
s
.

I
f
a

c
o
n
d
i
t
i
o
n

i
m
m
e
d
i
a
t
e
l
y

d
a
n
g
e
r
o
u
s

o
r

h
a
z
a
r
d
o
u
s

t
o

l
i
f
e
ph
y
s
i
c
a
l

s
a
f
e
t
y
,

o
r

p
r
o
p
e
r
t
y

e
x
i
s
t
s
,
o
r

i
f

n
e
c
e
s
s
a
r
y

t
o

p
r
e
v
e
n
t

a

v
i
o
l
a
t
i
o
n

o
f

f
e
d
e
r
a
l
,

s
t
a
t
e

o
r

l
o
c
a
l
sa
f
e
t
y

o
r

h
e
a
l
t
h

c
o
d
e
s
.

(
7
-
93
)
02
.

O
r
d
e
r

t
o

Te
r
m
i
n
a
t
e
,

U
p
o
n

o
r
d
e
r

b
y

an
y

c
o
u
r
t
,

t
h
e

C
o
m
m
i
s
s
i
o
n
,
o
r

a
n
y

o
t
h
e
r

d
u
l
y
au
t
h
o
r
i
z
e
d

p
u
b
l
i
c

a
u
t
h
o
r
i
t
y
.

(
7
-
93
)
03
.

Il
l
e
g
a
l

U
s
e

o
f

U
t
i
l
i
t
y
,

I
f

s
u
c
h

se
r
v
i
c
e

i
s

o
b
t
a
i
n
e
d
,
d
i
v
e
r
t
e
d

o
r

u
s
e
d

w
i
t
h
o
u
t

t
h
e
au
t
h
o
r
i
z
a
t
i
o
n

o
r

k
n
o
w
l
e
d
g
e

o
f

t
h
e

u
t
i
l
i
t
y
.

(
7
-
93
)
04
.

U
n
a
b
l
e

t
o

Co
n
t
a
c
t
C
u
s
t
o
"
,
e
r
.

I
f

t
h
e

u
t
i
l
i
t
y

ha
s

t
r
i
e
d

d
i
l
i
g
e
n
t
l
y

t
o

m
e
e
t

t
h
e

n
o
t
i
c
e
re
q
u
i
r
e
m
e
n
t
s

o
f

R
u
l
e

6
0
2
,

b
u
t

h
a
s

b
e
e
n

u
n
s
u
c
c
e
s
s
f
u
l

i
n

i
t
s

a
t
t
e
m
p
t

t
o

c
o
n
t
a
c
t

t
h
e

c
u
s
t
o
m
e
r
,
(A
d
o
p
t
e
d
, O
.
N.

1
4
1
2
3
;

a
m
e
n
d
e
d
,
G
,
O.

1
7
7
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

6
0
0
,

6
0
1
,
60
2
,
(7
-
93
)
60
5
.
NO
T
I
C
E

T
O

C
O
M
M
I
S
S
I
O
N

P
R
I
O
R

T
O

T
E
R
M
I
N
A
T
I
O
N

(
R
u
l
e

6
0
5
)
.
30
-
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S
RU
L
E
S

I
N
D
E
X
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S
RU
L
E
S

I
N
D
E
X
ID
A
P
A

3
1
.
2
1
.
0
1
No

i
n
d
u
s
t
r
i
a
l

o
r

l
a
r
g
e

c
o
m
m
e
r
c
i
a
l

c
u
s
t
o
m
e
r

s
h
a
l
l

h
a
v
e

i
t
s

s
e
r
v
i
c
e

t
e
r
n
r
i
n
a
t
e
d

u
n
l
e
s
s

t
h
e

C
o
m
m
i
s
s
i
o
n
is

g
i
v
e
n

w
r
i
t
t
e
n

n
o
t
i
c
e

s
e
v
e
n

(
7
)

d
a
y
s

b
e
f
o
r
e

t
h
e

t
e
r
n
r
i
n
a
t
i
o
n
,

T
h
e

C
o
m
m
i
s
s
i
o
n

m
a
y

s
t
a
y

t
e
r
n
r
i
n
a
t
i
o
n
of

s
e
r
v
i
c
e

u
p
o
n

i
t
s

f
i
n
d
i
n
g

t
h
a
t

t
h
e

p
u
b
l
i
c

i
n
t
e
r
e
s
t

r
e
q
u
i
r
e
s

s
e
r
v
i
c
e

t
o

b
e

m
a
i
n
t
a
i
n
e
d

t
o

t
h
e

c
u
s
t
o
m
e
r
.
(7
-
93
)
el
e
c
t
r
i
c

u
t
i
l
i
t
y

a
l
s
o

s
h
a
l
l

i
n
c
l
u
d
e

t
h
e

f
o
l
l
o
w
i
n
g

i
n
f
o
n
n
a
t
i
o
n
:
(4
-
11
-
06
)
(A
d
o
p
t
e
d
, G
,
O.

1
7
7
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
,

R
u
l
e
s

3
0
9
,

6
0
0
.
60
6
.

-

7
0
0
.

(
R
E
S
E
R
V
E
D
)
.
a.

A
n

ex
p
l
a
n
a
t
i
o
n

o
f

r
e
s
t
r
i
c
t
i
o
n
s

o
n

t
e
n
n
i
n
a
t
i
o
n

o
f

s
e
r
v
i
c
e

a
n
d

t
h
e

a
v
a
i
l
a
b
i
l
i
t
y

o
f

t
h
e
Wi
n
t
e
r

P
a
y
m
e
n
t

P
l
a
n

d
e
s
c
r
i
b
e
d

i
n

R
u
l
e

3
0
6

(
r
e
s
i
d
e
n
t
i
a
l

c
u
s
t
o
m
e
r
s

o
n
l
y
)
,

(
4
-
11
-
06
)
b.

A
n

ex
p
l
a
n
a
t
i
o
n

o
f

t
h
e

T
h
i
r
d

P
a
r
t
y

N
o
t
i
f
i
c
a
t
i
o
n

P
r
o
g
r
a
m

d
e
s
c
r
i
b
e
d

i
n

R
u
l
e

3
0
7
(r
e
s
i
d
e
n
t
i
a
l

c
u
s
t
o
m
e
r
s

o
n
l
y
)
;

a
n
d

(
4
-
11
-
06
)
An

e
x
p
l
a
n
a
t
i
o
n

o
f

t
h
e

a
v
a
i
l
a
b
i
l
i
t
y

o
f

t
h
e

L
e
v
e
l

P
a
y

P
l
a
n

d
e
s
c
r
i
b
e
d

i
n

R
u
l
e

3
1
3
.
RU
L
E
S

7
0
1

T
H
R
O
U
G
H

8
0
0

-

S
U
M
M
A
R
Y

O
F

C
U
S
T
O
M
E
R

R
U
L
E
S
(4
-
11
-
06
)
70
1
.
SU
M
M
A
R
Y

O
F

R
U
L
E
S

(
R
u
l
e

7
0
1
)
.
04
.

M
o
d
e
l

S
u
m
m
a
r
i
e
s
,

M
o
d
e
l

R
u
l
e
s

S
u
m
m
a
r
i
e
s
, i
n
c
l
u
d
i
n
g

S
p
a
n
i
s
h

l
a
n
g
u
a
g
e

t
r
a
n
s
l
a
t
i
o
n
s
fo
r

r
e
s
i
d
e
n
t
i
a
l

c
u
s
t
o
m
e
r
s
, s
h
a
l
l

b
e

p
r
o
v
i
d
e
d

b
y

t
h
e

C
o
m
m
i
s
s
i
o
n

t
o

u
t
i
l
i
t
i
e
s

a
n
d

o
t
h
e
r

i
n
t
e
r
e
s
t
e
d
pa
r
t
i
e
s

u
p
o
n

r
e
q
u
e
s
t
.

(
4
-
11
-
06
)
(A
d
o
p
t
e
d
, O
,
N,

1
4
1
2
3
;

a
m
e
n
d
e
d
, O
,
N,

1
5
0
2
5
;

a
m
e
n
d
e
d
,
G
,
O,
1
7
7
;

a
m
e
n
d
e
d
, 3
1
-
21
0
1
-
04
0
2
.
Cr
o
s
s
-
Re
f
e
r
e
n
c
e
:

R
u
l
e
s
O
0
5
30
7
31
1
.
01
.

S
u
m
m
a
r
y

t
o

Be

P
r
o
v
i
d
e
d

t
o

C
u
s
t
o
m
e
r
s
,
'
E
a
c
h

u
t
i
l
i
t
y

s
h
a
l
l

p
r
o
v
i
d
e

t
o

i
t
s

c
u
s
t
o
m
e
r
s

a
su
m
m
a
r
y

o
f

t
h
i
s

c
h
a
p
t
e
r

a
p
p
r
o
v
e
d

b
y

t
h
e

C
o
m
m
i
s
s
i
o
n
,

T
h
e

s
u
m
m
a
r
y

s
h
a
l
l

b
e

p
r
o
v
i
d
e
d

t
o

c
u
s
t
o
m
e
r
s
at

l
e
a
s
t

o
n
c
e

e
a
c
h

y
e
a
r

a
n
d

m
u
s
t

b
e

a
v
a
i
l
a
b
l
e

a
t

l
o
c
a
l

o
f
f
i
c
e
s

o
f

t
h
e

u
t
i
l
i
t
y

i
n

I
d
a
h
o

a
n
d

p
r
o
v
i
d
e
d

t
o
ea
c
h

n
e
w

c
u
s
t
o
m
e
r

u
p
o
n

c
o
m
m
e
n
c
e
m
e
n
t

o
f

s
e
r
v
i
c
e
,

(
4
-
11
-
06
)
02
.

C
o
n
t
e
n
t
s

of

S
u
m
m
a
r
y
,

T
h
e

s
u
m
m
a
r
y

sh
a
l
l

i
n
c
l
u
d
e

t
h
e

f
o
l
l
o
w
i
n
g

i
n
f
o
n
n
a
t
i
o
n
:
70
2
.

-

9
9
9
.

(
R
E
S
E
R
V
E
D
)
.
(4
-
11
-
06
)
An

e
x
p
l
a
n
a
t
i
o
n

o
f

t
h
e

c
o
n
d
i
t
i
o
n
s

u
n
d
e
r

w
h
i
c
h

t
h
e

u
t
i
l
i
t
y

m
a
y

r
e
q
u
e
s
t

a

d
e
p
o
s
i
t
;
(4
-
11
-
06
)
An

e
x
p
l
a
n
a
t
i
o
n

o
f

t
h
e

c
o
n
d
i
t
i
o
n
s

u
n
d
e
r

w
h
i
c
h

t
h
e

u
t
i
l
i
t
y

m
a
y

d
e
n
y

o
r

t
e
r
n
r
i
n
a
t
e

s
e
r
v
i
c
e
;
(4
-
11
-
06
)
c.

A
n

ex
p
l
a
n
a
t
i
o
n

o
f

h
o
w

t
e
r
n
r
i
n
a
t
i
o
n

o
f

s
e
r
v
i
c
e

m
a
y

b
e

p
o
s
t
p
o
n
e
d

d
u
e

t
o

s
e
r
i
o
u
s

i
l
l
n
e
s
s
or

m
e
d
i
c
a
l

e
m
e
r
g
e
n
c
y

(
r
e
s
i
d
e
n
t
i
a
l

c
u
s
t
o
m
e
r
s

o
n
l
y
)
;

(
4
-
11
-
06
)
d.

A

st
a
t
e
m
e
n
t

o
f

t
h
e

u
t
i
l
i
t
y
'
s
w
i
l
l
i
n
g
n
e
s
s

t
o

m
a
k
e

p
a
y
m
e
n
t

a
r
r
a
n
g
e
m
e
n
t
s

t
o

a
s
s
i
s
t
cu
s
t
o
m
e
r
s

h
a
v
i
n
g

d
i
f
f
i
c
u
l
t
y

p
a
y
i
n
g

t
h
e
i
r

u
t
i
l
i
t
y

b
i
l
I
s
;

(
4
-
11
-
06
)
An

e
x
p
l
a
n
a
t
i
o
n

o
f

h
o
w

t
o

f
i
l
e

a

c
o
m
p
l
a
i
n
t

w
i
t
h

t
h
e

u
t
i
l
i
t
y

a
n
d

t
h
e

C
o
m
m
i
s
s
i
o
n
;

a
n
d
(4
-
11
-
06
)
f.

A

st
a
t
e
m
e
n
t

t
h
a
t

t
e
r
n
r
i
n
a
t
i
o
n

o
f

s
e
r
v
i
c
e

i
s

p
r
o
h
i
b
i
t
e
d

w
h
i
l
e

a

c
o
m
p
l
a
i
n
t

i
s

p
e
n
d
i
n
g

w
i
t
h
th
e

C
o
m
m
i
s
s
i
o
n

o
r

w
i
t
h

a

c
o
u
r
t

i
n

t
h
e

S
t
a
t
e

o
f

I
d
a
h
o
.

(
4
-
11
-
06
)
03
.

S
u
m
m
a
r
y

fo
r

G
a
s

a
n
d

E
l
e
c
t
r
i
c

C
u
s
t
o
m
e
r
s
.

T
h
e

su
m
m
a
r
y

p
r
o
v
i
d
e
d

b
y

a

g
a
s

o
r
31
-
32
-
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S
RU
L
E
S

I
N
D
E
X
Ba
n
k
r
u
p
t

C
u
s
t
o
m
e
r
s
Ut
i
l
i
t
i
e
s

D
e
p
o
s
i
t

R
e
q
u
i
r
e
m
e
n
t
s
Bi
l
l
i
n
g

C
o
m
p
a
r
i
s
o
n
s
, B
i
l
l
s
Bi
l
l
i
n
g

D
a
t
e
,
B
l
i
l
s
Bi
l
l
i
n
g

U
n
d
e
r

I
n
a
p
p
r
o
p
r
i
a
t
e
Ta
r
i
f
f

S
c
h
e
d
u
l
e
SU
B
J
:
E
C
T

I
N
D
E
X
30
5
,
30
4
.
10
5
20
1
.
0
7
20
1
.
0
8
10
0
.
60
0
.
30
0
,
10
1
.
0
3
20
1
.
0
4
20
1
.
0
1
Co
m
p
l
a
i
n
t

P
r
o
c
e
d
u
r
e

4
0
2
.
Co
m
p
l
a
i
n
t

t
o

U
t
i
l
i
t
y

40

I
Co
m
p
l
a
i
n
t
s

0
0
3
.
Co
n
f
e
r
e
n
c
e
, C
o
m
p
l
a
i
n
t

o
r

R
e
q
u
e
s
t

f
o
r
Co
n
f
e
r
e
n
c
e

w
i
t
h

U
t
i
l
i
t
y

4
0
1
.
Co
n
f
l
i
c
t

w
i
t
h

U
t
i
l
i
t
y

T
a
r
i
f
f
s

01
\
Co
n
t
e
n
t
s

o
f

N
o
t
i
c
e

6
0
3
,
Co
n
t
e
n
t
s

o
f

N
o
t
i
c
e

o
f
I
n
t
e
n
t

t
o
Te
r
m
i
n
a
t
e

S
e
I
V
i
c
e
Co
n
t
e
n
t
s

o
f

N
o
t
i
c
e
Co
l
T
e
c
t
i
o
n
s
,

B
i
l
l
s
Cu
s
t
o
m
e
r
,
D
e
f
U
l
i
t
i
o
n
Ac
t
i
o
n
s

t
o

A
v
o
i
d

T
e
r
m
i
n
a
t
i
o
n
,
Ad
d
i
t
i
o
n
a
l

N
o
t
i
c
e
, N
o
t
i
c
e

B
e
f
o
r
e
Te
r
m
i
n
a
t
i
o
n

o
f

S
e
r
v
i
c
e
Am
o
u
n
t

o
f

D
e

p
o
s
i
t
Am
o
u
n
t

o
f
p
a
y
m
e
n
t
s

U
n
d
e
r

W
i
n
t
e
r
Pa
y
m
e
n
t

P
l
a
n
,
R
e
s
i
d
e
n
t
i
a
l

G
a
s

&
El
e
c
t
r
i
c

S
e
I
V
i
c
e

3
0
6
.
Am
o
u
n
t

T
r
a
n
s
f
e
I
T
e
d

f
r
o
m
An
o
t
h
e
r

A
c
c
o
u
n
t
,

C
o
n
t
e
n
t
s
of

B
i
l
l
s
An
y

A
m
o
u
n
t
s

P
a
s
t

D
u
e
,
Co
n
t
e
n
t
s

o
f

B
i
l
l
s
Ap
p
l
i
c
a
n
~

D
e
f
i
n
i
t
i
o
n
Ap
p
l
i
c
a
n
t
,
I
n
d
u
s
t
r
i
a
l
,
L
a
r
g
e
Co
m
m
e
r
c
i
a
l

o
r

I
r
r
i
g
a
t
i
o
n
Ap
p
l
i
c
a
n
t
,
R
e
s
i
d
e
n
t
i
a
l

o
r

S
m
a
l
l
Co
m
m
e
r
c
i
a
l

C
u
s
t
o
m
e
r
s
Ap
p
l
i
c
a
t
i
o
n

o
f

P
a
y
m
e
n
~

P
a
y
m
e
n
t
Ar
r
a
n
g
e
m
e
n
t
s

f
o
r

C
u
s
t
o
m
e
r
s

3
1
3
,
Ar
r
a
n
g
e
m
e
n
t
s

A
l
l
o
w
e
d
,
P
a
y
m
e
n
t
Ar
r
a
n
g
e
m
e
n
t
s

f
o
r

C
u
s
t
o
m
e
r
s

3
1
3
,
30
5
20
6
20
4
00
5
,
Cu
s
t
o
m
e
r

D
e
f
m
e
d
,
R
e
s
p
o
n
s
i
b
i
l
i
t
y

f
o
r
Pa
y
m
e
n
t

o
f

B
i
l
l
s

2
0
6
.
0 I
Cu
s
t
o
m
e
r

N
o
t
i
c
e
,
P
a
y
m
e
n
t

o
f

B
i
l
l
s

2
0
6
.
Cu
s
t
o
m
e
r
s
R
i
g
h
t
s

P
r
o
t
e
c
t
e
d

4
0
2
,
Cu
s
t
o
m
e
r
,

D
e
f
i
n
e
d
,
I
n
d
u
s
t
r
i
a
l
,
L
a
r
g
e

Co
m
m
e
r
c
i
a
l

o
r

I
r
r
i
g
a
t
i
o
n

6
0
0
,
Cu
s
t
o
m
e
r
,
D
e
f
i
n
e
d
,

R
e
s
i
d
e
n
t
i
a
l

o
r
Sm
a
l
l

C
o
m
m
e
r
c
i
a
l
Cu
s
t
o
m
e
r
,
D
e
f
i
n
e
d
Pa
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t
s
Cu
s
t
o
m
e
r
s
R
e
s
p
o
n
s
i
b
i
l
i
t
y
,
Re
s
i
d
e
n
t
i
a
l

C
u
s
t
o
m
e
r
s
Da
n
g
e
r
o
u
s

C
o
n
d
i
t
i
o
n
s
,

R
e
s
i
d
e
n
t
i
a
l
Sm
a
l
l

C
o
m
m
e
r
c
i
a
l

C
u
s
t
o
m
e
r
s

3
0
3
,
Da
n
g
e
r
o
u
s

C
o
n
d
i
t
i
o
n
s
,
I
n
d
u
s
t
r
i
a
l
La
r
g
e

C
o
m
m
e
r
c
i
a
l

&
Ir
r
i
g
a
t
i
o
n

C
u
s
t
o
m
e
r
s
De
f
U
l
i
t
i
o
n
s

f
o
r

C
h
i
l
d
r
e
n
,

E
l
d
e
r
l
y
,
In
f
m
n
De
f
m
i
t
i
o
n
s
De
f
m
i
t
i
o
n
s
, R
e
l
a
t
i
n
g

t
o

S
e
c
t
i
o
n
s

6
0

I
th
r
o
u
g
h

6
0
5

60
0
De
l
i
v
e
r
y

&

C
o
n
t
e
n
t
s

o
f

N
o
t
i
c
e

3
1
2
.
De
n
i
a
l

&

T
e
r
m
i
n
a
t
i
o
n

o
f

S
e
I
V
i
c
e

&
Pa
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t

R
u
l
e
s

f
o
r
Re
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l
Cu
s
t
o
m
e
r
s
,
P
U
C

3
0
0
-
40
0
De
n
i
a
l

o
f

A
c
c
e
s
s

t
o

M
e
t
e
r
, I
n
d
u
s
t
r
i
a
l
,
La
r
g
e

C
o
m
m
e
r
c
i
a
l
,
&
Ir
r
i
g
a
t
i
o
n

C
u
s
t
o
m
e
r
s
De
n
i
a
l

o
f

A
c
c
e
s
s

t
o

M
e
t
e
r
Re
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l
Cu
s
t
o
m
e
r
s

3
0
2
.
De
n
i
a
l

o
r

T
e
r
m
i
n
a
t
i
o
n

o
f
S
e
I
V
i
c
e

t
o
Ma
s
t
e
r
-
Me
t
e
r
e
d

A
c
co
u
n
t
s

&
Re
s
i
d
e
n
t
s

o
r

O
c
c
u
p
a
n
t
s

w
h
o

a
r
e

n
o
t
Cu
s
t
o
m
e
r
s

31
2
De
p
o
s
i
t

&

G
u
a
r
a
n
t
e
e

P
r
a
c
t
i
c
e
s

f
o
r
Re
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l
Cu
s
t
o
m
e
r
s
,
P
U
C

1
0
0
-
19
9
De
p
o
s
i
t

R
e
q
u
i
r
e
m
e
n
t
s

&

A
d
v
a
n
c
e
Pa
y
m
e
n
t
s
De
p
o
s
i
t

R
e
q
u
i
r
e
m
e
n
t
s
20
3
ID
A
P
A

3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A

n
O
N
S
RU
L
E
S

I
N
D
E
X
De
p
o
s
i
~

I
n
d
u
s
t
r
i
a
l
, L
a
r
g
e

C
o
m
m
e
r
c
i
a
l
or

l
I
T
i
g
a
t
i
o
n

C
u
s
t
o
m
e
r
s

6
0
0
,
De
p
o
s
i
~

R
e
s
i
d
e
n
t
i
a
l
or

S
m
a
l
l
Co
m
m
e
r
c
i
a
l

C
u
s
t
o
m
e
r

1
0
0
,
Du
e

D
a
t
e

o
f

B
i
l
l
s

-

D
e
l
i
n
q
u
e
n
t
B
i
l
l
s

20
2
Du
e

D
a
t
e

o
f

t
h
e

B
i
l
l
Co
n
t
e
n
t
s

o
f

B
i
l
l
s
10
0
,
Ea
r
l
y

R
e
t
u
r
n

o
f

D
e
p
o
s
i
t

1
0
7
.
EI
T
o
r
s

i
n

P
r
e
p
a
r
a
t
i
o
n

-

M
a
l
f
u
n
c
t
i
o
n
s
- F
a
i
l
u
r
e

t
o

B
i
l
l
,
U
t
i
l
i
t
y
,

B
i
l
l
s

2
0
4
.
Ex
c
e
p
t
i
o
n
s
,
I
n
a
p
p
r
o
p
r
i
a
t
e

T
a
r
i
f
f
Sc
h
e
d
u
l
e

o
n

U
t
i
l
i
t
y

B
i
l
l
s

2
0
3
,
Ex
e
m
p
t
i
o
n
s

f
r
o
m

R
u
l
e
s
,
U
n
u
s
u
a
l

o
r
Uu
r
e
a
s
o
n
a
b
l
e

H
a
r
d
s
h
i
p
s
EK
e
r
c
i
s
e

o
f

R
i
g
h
t
s

b
y

C
u
s
t
o
m
e
r
Ex
i
s
t
i
n
g

C
u
s
t
o
m
e
r
s
Re
t
u
r
n

o
f

D
e
p
o
s
i
t
Ex
p
l
a
n
a
t
i
o
n

f
o
r

D
e
n
i
a
l

o
f
S
e
I
V
i
c
e
to

A
p
p
l
i
c
a
n
t
Ex
p
l
a
n
a
t
i
o
n

f
o
r

R
e
q
u
i
r
e
m
e
n
t
of

D
e
p
o
s
i
t
Ex
p
l
a
n
a
t
i
o
n

t
o

A
p
p
l
i
c
a
n
t
30
0
,
20
6
.
60
4
,
30
6
.
00
5
Fa
i
l
u
r
e

t
o

A
b
i
d
e

b
y

T
e
r
m
s

o
f
Pa
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t

3
0
2
.
Fa
i
l
u
r
e

t
o

A
p
p
l
y

f
o
r

S
e
I
V
i
c
e
,
I
n
d
u
s
t
r
i
a
l
La
r
g
e

C
o
m
m
e
r
c
i
a
l

&

I
r
r
i
g
a
t
i
o
n
Cu
s
t
o
m
e
r
s
Fa
i
l
u
r
e

t
o

M
a
k
e

S
e
c
u
r
i
t
y

D
e
p
o
s
i
t
s
Re
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l
Co
m
m
e
r
c
i
a
l

C
u
s
t
o
m
e
r
s
Fa
i
l
u
r
e

t
o

P
a
y

D
e
p
o
s
i
~

I
n
d
u
s
t
r
i
a
l
La
r
g
e

C
o
m
m
e
r
c
i
a
l

&

I
r
r
i
g
a
t
i
o
n
Cu
s
t
o
m
e
r
s
Fa
i
l
u
r
e

t
o

P
a
y

U
n
d
i
s
p
u
t
e
d

B
i
l
l
,
In
d
u
s
t
r
i
a
l
,
L
a
r
g
e

C
o
m
m
e
r
c
i
a
l

&
Ir
r
i
g
a
t
i
o
n

C
u
s
t
o
m
e
r
s

6
0
2
,
Fa
i
l
u
r
e

T
o

P
a
y
,

R
e
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l
Co
m
m
e
r
c
i
a
l

C
u
s
t
o
m
e
r
s

3
0
2
.
Fa
i
l
u
r
e

t
o

P
a
y
,

N
o
t
i
c
e

B
e
f
o
r
e
Te
r
m
i
n
a
t
i
o
n
Fi
l
i
n
g

C
o
m
p
l
a
i
n
t
s
, T
o

P
r
e
v
e
n
t
Te
r
m
i
n
a
t
i
o
n
60
2
.
60
1 10
1
20
1
.
0
5
10
7
,
10
4
30
1
.
0
1
60
2
.
30
2
,
60
2
.
30
4
.
0
4
30
5
.
ID
A
P
A

3
1
.
2
1
.
0
1
Fin
a
l

N
o
t
i
c
e
, B
e
f
o
r
e

T
e
r
m
i
n
a
t
i
o
n

o
f
Se
I
V
i
c
e
,
I
n
d
u
s
t
r
i
a
l
,

L
a
r
g
e

C
o
m
m
e
r
c
i
a
l
&
I
r
r
i
g
a
t
i
o
n

C
u
s
t
o
m
e
r
s

6
0
3
.
Fin
a
l

N
o
t
i
c
e
, T
e
r
m
i
n
a
t
i
o
n

o
f

S
e
I
V
i
c
e
Re
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l
Cu
s
t
o
m
e
r
s

3
0
4
,
Fo
n
n
a
!

C
o
m
p
l
a
i
n
t
s

4
0
2
.
Fo
n
n
e
r

C
u
s
t
o
m
e
r
s
,
R
e
t
u
r
n
o
f
D
e
p
o
s
i
t
l
0
7
,
Fu
r
t
h
e
r

D
e
f
m
i
t
i
o
n
,
B
i
l
l
i
n
g

20
0
Fu
r
t
h
e
r

D
e
f
U
l
i
t
i
o
n
s
,

R
e
s
i
d
e
n
t
i
a
l

&
Sm
a
l
l

C
o
m
m
e
r
c
i
a
l

C
u
s
t
o
m
e
r
s
10
0
00
9
00
8
Gr
o
u
n
d
s

f
o
r

D
e
n
i
a
l

o
r

T
e
r
m
i
n
a
t
i
o
n

o
f
Se
I
V
i
c
e

w
i
t
h

P
r
i
o
r

N
o
t
i
c
e
,

L
a
r
g
e
Co
m
m
e
r
c
i
a
l

o
r

l
I
T
i
g
a
t
i
o
n

C
u
s
t
o
m
e
r
s

6
0
2
Gr
o
u
n
d
s

f
o
r

D
e
n
i
a
l

o
r

T
e
r
m
i
n
a
t
i
o
n

o
f
Se
I
V
i
c
e

w
i
t
h

P
r
i
o
r

N
o
t
i
c
e
,

R
e
s
i
d
e
n
t
i
a
l

&
Sm
a
l
l

C
o
m
m
e
r
c
i
a
l

C
u
s
t
o
m
e
r
s

30
2
Gr
o
u
n
d
s

f
o
r

D
e
n
i
a
l

o
r

T
e
r
m
i
n
a
t
i
o
n

o
f
Se
I
V
i
c
e

w
i
t
h
o
u
t

P
r
i
o
r

N
o
t
i
c
e
Re
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l
ca
r
r
i
e
r
s
Gr
o
u
n
d
s

f
o
r

T
e
r
m
i
n
a
t
i
o
n

o
f
S
e
I
V
i
c
e
wit
h
o
u
t

P
r
i
o
r

N
o
t
i
c
e
,

I
n
d
u
s
t
r
i
a
l
La
r
g
e

C
o
m
m
e
r
c
i
a
l

&

I
r
r
i
g
a
t
i
o
n
Cu
s
t
o
m
e
r
s
30
1
30
3 60
4
Ha
r
d
s
h
i
p

E
x
e
m
p
t
i
o
n
De
l
i
n
q
u
e
n
t

B
i
l
l
s
20
2
.
Id
e
n
t
i
f
y

M
i
s
r
e
p
r
e
s
e
n
t
a
t
i
o
n
,
I
n
d
u
s
t
r
i
a
l
La
r
g
e

C
o
m
m
e
r
c
i
a
l

&

I
r
r
i
g
a
t
i
o
n
Cu
s
t
o
m
e
r
s

6
0
2
.
Id
e
n
t
i
f
y

M
i
s
r
e
p
r
e
s
e
n
t
a
t
i
o
n
,

R
e
s
i
d
e
n
t
i
a
l
& S
m
a
l
l

C
o
m
m
e
r
c
i
a
l

C
u
s
t
o
m
e
r
s

3
0
2
.
Il
l
e
g
a
l

U
s
e

o
f
S
e
I
V
i
c
e
,

R
e
s
i
d
e
n
t
i
a
l
& S
m
a
l
l

C
o
m
m
e
r
c
i
a
l

C
u
s
t
o
m
e
r
s

3
0
3
.
Il
l
e
g
a
l

U
s
e

o
f

U
t
i
l
i
t
y
,

I
n
d
u
s
t
r
i
a
l
,
L
a
r
g
e
Co
m
m
e
r
c
i
a
l

&

I
r
r
i
g
a
t
i
o
n
Cu
s
t
o
m
e
r
s
In
a
c
c
u
r
a
t
e
l
y

B
i
l
l
e
d

S
e
I
V
i
c
e

U
n
d
e
r
Co
l
T
e
c
t

T
a
r
i
f
f

S
c
h
e
d
u
l
e

-

F
a
i
l
u
r
e
to

B
i
l
l

f
o
r

S
e
r
v
i
c
e

In
f
o
n
n
a
l

I
n
t
e
r
p
r
e
t
a
t
i
o
n

o
f

R
u
l
e
s
In
f
o
n
n
a
l

R
e
v
i
e
w
, B
y

C
o
m
m
i
s
s
i
o
n
60
4
.
20
4
01
0
40
2
.
ii
-
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A

n
O
N
S
RU
L
E
S

I
N
D
E
X
In
i
t
i
a
l

N
o
t
i
c
e
,
C
o
n
t
e
n
t
s

o
f

N
o
t
i
c
e

,
In
d
u
s
t
r
i
a
l
, L
a
r
g
e

C
o
m
m
e
r
c
i
a
l

&
In
i
g
a
t
i
o
n

C
u
s
t
o
m
e
r
s

6
0
3
.
In
i
t
i
a
l

N
o
t
i
c
e
,
B
e
f
o
r
e

T
e
n
n
i
n
a
t
i
o
n
of

S
e
r
v
i
c
e
,
R
e
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l
Co
m
m
e
r
c
i
a
l

C
u
s
t
o
m
e
r
s

3
0
4
,
In
s
t
a
l
l
m
e
n
t

P
a
y
m
e
n
t
s

o
f

D
e
p
o
s
i
t
,
Re
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l
Co
m
m
e
r
c
i
a
l

C
u
s
t
o
m
e
r
s

1
0
5
.
In
s
u
f
f
i
c
i
e
n
t

G
r
o
u
n
d
s

f
o
r

T
e
n
n
i
n
a
t
i
o
n
of

S
e
r
v
i
c
e
In
t
e
r
e
s
t

o
n

D
e
p
o
s
i
t
s
Re
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l
Cu
s
t
o
m
e
r
s
In
t
e
r
e
s
t

P
a
y
a
b
l
e
Re
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l
Cu
s
t
o
m
e
r
s

1
0
6
,
In
t
e
r
e
s
t

R
a
t
e
Re
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l
Cu
s
t
o
m
e
r
s

1
0
6
.
Is
s
u
a
n
c
e

o
f

B

i
l
l
s
,

C
o
n
t
e
n
t
s

o
f

B
i
l
l
s
Re
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l
Cu
s
t
o
m
e
r
s
It
e
m
i
z
a
t
i
o
n

o
f

a
l
l

C
h
a
r
g
e
s
Co
n
t
e
n
t
s

o
f

B
i
l
l
s
20
1
.
0
6
Le
v
e
l

P
a
y

P
l
a
n
s

A
c
c
e
p
t
a
b
l
e

P
a
y
m
e
n
t
Ar
r
a
n
g
e
m
e
n
t
,

R
e
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l
Co
m
m
e
r
c
i
a
l

C
u
s
t
o
m
e
r
s

3
1
3
.
Me
d
i
c
a
l

C
e
r
t
i
f
i
c
a
t
e

-

P
o
s
t
p
o
n
e
m
e
n
t

o
f
Te
n
n
i
n
a
t
i
o
n

o
f

S
e
r
v
i
c
e

3
0
8
,
Me
d
i
c
a
l

C
e
r
t
i
f
i
c
a
t
e
,
C
o
n
t
e
n
t
s

o
f

N
o
t
i
c
e
ofl
n
t
e
n
t

t
o

T
e
n
n
i
n
a
t
e

S
e
r
v
i
c
e

3
0
5
.
Me
d
i
c
a
l

F
a
c
i
l
i
t
i
e
s

-

S
h
e
l
t
e
r

C
a
r
e
'
3
0
9
Me
t
e
r
e
d

S
e
r
v
i
c
e

B
i
l
l
i
n
g

20
1
.
0
3
No

T
e
n
n
i
n
a
t
i
o
n

w
h
i
l
e

C
o
m
p
l
a
i
n
t
Pe
n
d
i
n
g
No
n
-
Ut
i
l
i
t
y

S
e
r
v
i
c
e
, D
e
f
m
i
t
i
o
n
No
n
-
Uti
l
i
t
y

S
e
r
v
i
c
e

o
r

G
o
o
d
s
No
t
i
c
e

o
f

P
r
o
c
e
d
u
r
e

f
o
r
Re
c
o
n
n
e
c
t
i
n
g

S
e
r
v
i
c
e
31
1
.
0
5
30
0
,
31
0
.
31
1
.
0
4
No
t
i
c
e

t
o

C
o
m
m
i
s
s
i
o
n

P
r
i
o
r
to

T
e
n
n
i
n
a
t
i
o
n
,
I
n
d
u
s
t
r
i
a
l
,
L
a
r
g
e
Co
m
m
e
r
c
i
a
l

&

I
r
r
i
g
a
t
i
o
n
Cu
s
t
o
m
e
r
s
No
t
i
c
e

t
o

O
c
c
u
p
a
n
t
s

o
r

R
e
s
i
d
e
n
t
s
No
t

C
u
s
t
o
m
e
r
s
31
0
Ob
l
i
g
a
t
i
o
n

t
o

P
a
y

3
0
8
.
Op
p
o
r
t
u
n
i
t
y

t
o

P
a
r
t
i
c
i
p
a
t
e

i
n

W
i
n
t
e
r
Pa
y
m
e
n
t

P
l
a
n
,
R
e
s
i
d
e
n
t
i
a
l
Cu
s
t
o
m
e
r
s

3
0
6
,
Op
p
o
r
t
u
n
i
t
y

t
o

P
r
e
v
e
n
t

T
e
n
n
i
n
a
t
i
o
n
of

S
e
r
v
i
c
e
, R
e
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l
Co
m
m
e
r
c
i
a
l

C
u
s
t
o
m
e
r
s
Op
p
o
r
t
u
n
i
t
y

t
o

R
e
s
p
o
n
d
Re
s
i
d
e
n
t
i
a
l

C
u
s
t
o
m
e
r
s
Or
d
e
r

t
o

T
e
n
n
i
n
a
t
e

S
e
r
v
i
c
e
Re
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l
Cu
s
t
o
m
e
r
s

3
0
3
,
Or
d
e
r

T
o

T
e
n
n
i
n
a
t
e
,
I
n
d
u
s
t
r
i
a
l
La
r
g
e

C
o
m
m
e
r
c
i
a
l

&
Ir
r
i
g
a
t
i
o
n

C
u
s
t
o
m
e
r
s
Or
d
i
n
a
r
y

D
u
e

D
a
t
e
Ot
h
e
r

D
e
p
o
s
i
t

S
t
a
n
d
a
r
d
s

P
r
o
h
i
b
i
t
e
d
--

R
e
s
i
d
e
n
t
i
a
l

C
u
s
t
o
m
e
r
s
10
6
20
1
Pa
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t
s

F
o
l
l
o
w
i
n
g
Win
t
e
r

P
a
y
m
e
n
t

P
l
a
n
Re
s
i
d
e
n
t
i
a
l
Pa
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t
s
,
T
o

P
r
e
v
e
n
t
Te
n
n
i
n
a
t
i
o
n

o
f

S
e
r
v
i
c
e

3
0
5
.
Pa
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t
s

31
3
Pa
y
m
e
n
t
s

o
r

C
r
e
d
i
t
s
,
Co
n
t
e
n
t
s

o
f

B
i
l
l
s

20
1
.
0
9
Pe
r
s
o
n
n
e
l

t
o

A
u
t
h
o
r
i
z
e

R
e
c
o
n
n
e
c
t
i
o
n
3
1
1
.
0
2
Pre
v
i
o
u
s

A
c
c
o
u
n
t

B
a
l
a
n
c
e

O
w
i
n
g
,
Re
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l
Cu
s
t
o
m
e
r
s

3
0
2
,
Pr
o
c
e
d
u
r
e

o
n

R
e
v
i
e
w
By

C
o
m
m
i
s
s
i
o
n
Re
a
s
o
n
a
b
l
e
n
e
s
s
,
P
a
y
m
e
n
t
Ar
r
a
n
g
e
m
e
n
t
s
ii
i
-
ID
A
P
A
3
1
.
2
1
.
0
1
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A

n
O
N
S
RU
L
E
S

I
N
D
E
X
60
5
Re
a
s
o
n
s

f
o
r

T
e
n
n
i
n
a
t
i
o
n
,
Co
n
t
e
n
t
s

o
f

N
o
t
i
c
e

o
f
l
n
t
e
n
t

t
o
Te
n
n
i
n
a
t
e

S
e
r
v
i
c
e
Re
b
i
l
l
i
n
g

R
e
q
u
i
r
e
d
, I
n
a
p
p
r
o
p
r
i
a
t
e
Ta
r
i
f
f

S
c
h
e
d
u
l
e
Re
b
i
l
l
i
n
g
,

I
n
a
p
p
r
o
p
r
i
a
t
e

T
a
r
i
f
f
Sc
h
e
d
u
l
e
Re
c
e
i
p
t

F
o
r

D
e
p
o
s
i
t
-
Re
c
o
r
d
s

o
f

D
e
p
o
s
i
t
Re
c
o
r
d

o
f

C
o
m
p
l
a
i
n
t
s
Re
c
o
r
d
k
e
e
p
i
n
g
Re
f
u
n
d
s

&

A
d
d
i
t
i
o
n
a
l

P
a
y
m
e
n
t
s
,
Fa
i
l
u
r
e

t
o

B
i
l
l

f
o
r

S
e
r
v
i
c
e
Re
f
u
n
d
s

&

A
d
d
i
t
i
o
n
a
l

P
a
y
m
e
n
t
s
,
In
a
p
p
r
o
p
r
i
a
t
e

T
a
r
i
f
f

S
c
h
e
d
u
l
e

2
0
3
.
Re
p
o
r
t
i
n
g
,

R
e
c
o
r
d

o
f

C
o
m
p
l
a
i
n
t
s

4
0
3
.
Re
q
u
i
r
e
m
e
n
t
s

f
o
r

&

C
o
n
t
e
n
t
s

o
f

N
o
t
i
c
e
Be
f
o
r
e

T
e
n
n
i
n
a
t
i
o
n

o
f

S
e
r
v
i
c
e
In
d
u
s
t
r
i
a
l
,

L
a
r
g
e

C
o
m
m
e
r
c
i
a
l

&
In
i
g
a
t
i
o
n

C
u
s
t
o
m
e
r
s
Re
q
u
i
r
e
m
e
n
t
s

f
o
r

N
o
t
i
c
e

t
o

C
u
s
t
o
m
e
r
s
Be
f
o
r
e

T
e
n
i
l
l
n
a
t
i
o
n

o
f

S
e
r
v
i
c
e
Re
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l
Cu
s
t
o
m
e
r
s
Re
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l
Cla
s
s
e
s
,
D
e
f
m
i
t
i
o
n
s
Re
s
i
d
e
n
t
i
a
l

C
u
s
t
o
m
e
r
s
,
De
p
o
s
i
t

R
e
q
u
i
r
e
m
e
n
t
s
Re
s
p
o
n
s
e
s

t
o

I
n
f
o
n
n
a
l

C
o
m
p
l
a
i
n
t
s
Re
s
p
o
n
s
i
b
i
l
i
t
y

f
o
r

P
a
y
m
e
n
t

o
f

B
i
l
l
s
-
Re
s
i
d
e
n
t
i
a
l

C
u
s
t
o
m
e
r
s

20
6
Re
s
t
o
r
a
t
i
o
n

o
f

S
e
r
v
i
c
e

3
0
8
.
Re
s
t
r
i
c
t
i
o
n
s

o
n

T
e
n
n
i
n
a
t
i
o
n

o
f

S
e
r
v
i
c
e
to

H
o
u
s
e
h
o
l
d
s

w
i
t
h

C
h
i
l
d
r
e
n
,
El
d
e
r
l
y
,

o
r

I
n
f
l
r
n
l
,

R
e
s
i
d
e
n
t
i
a
l
Cu
s
t
o
m
e
r
s

3
0
6
.
Re
s
t
r
i
c
t
i
o
n
s

o
n

T
e
n
n
i
n
a
t
i
o
n

o
f

S
e
r
v
i
c
e
-
Op
p
o
r
t
u
n
i
t
y

t
o

A
v
o
i
d

T
e
n
n
i
n
a
t
i
o
n
of

S
e
r
v
i
c
e
Re
t
e
n
t
i
o
n

D
u
r
i
n
g

D
i
s
p
u
t
e
Re
t
u
r
n

o
f

D
e
p
o
s
i
t
Re
t
e
n
t
i
o
n

o
f

R
e
c
o
r
d
s
Re
t
u
r
n

o
f

D
e
p
o
s
i
t
Re
v
i
e
w

b
y

C
o
m
m
i
s
s
i
o
n
Co
m
p
l
a
i
n
t

P
r
o
c
e
d
u
r
e
30
5
,
20
3
,
31
2
,
20
3
.
10
9
40
3
40
3
.
20
4
.
31
1
.
0
3
20
6
M
60
4
,
20
2
.
10
2
10
0
,
10
1
.
0
1
40
4
30
6
,
40
2
,
10
7
,
10
9
.
10
7
31
3
.
Ru
l
e
s

F
o
r

D
e
p
o
s
i
t
, D
e
n
i
a
l

&
ID
A
P
A

3
1
.
2
1
.
0
1
Te
n
n
i
n
a
t
i
o
n

o
f

S
e
r
v
i
c
e

f
o
r

I
n
d
u
s
t
r
i
a
l
La
r
g
e

C
o
m
m
e
r
c
i
a
l

&

I
r
r
i
g
a
t
i
o
n
Cu
s
t
o
m
e
r
s

6
0
0
-
70
0
Se
c
o
n
d

A
r
r
a
n
g
e
m
e
n
t
Pa
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t
s
Se
c
o
n
d

P
o
s
t
p
o
n
e
m
e
n
~

M
e
d
i
c
a
l
Po
s
t
p
o
n
e
m
e
n
t

o
f

T
e
n
n
i
n
a
t
i
o
n

3
0
8
,
Se
r
i
o
u
s

I
l
l
n
e
s
s

o
r

M
e
d
i
c
a
l

E
m
e
r
g
e
n
c
y

30
8
Se
r
v
i
c
e

M
a
i
n
t
a
i
n
e
d
Co
m
p
l
a
i
n
t

t
o

U
t
i
l
i
t
y
Se
r
v
i
c
e

t
o

M
i
n
o
r
s
Sm
a
l
l

C
o
m
m
e
r
c
i
a
l

C
u
s
t
o
m
e
r
s
De
p
o
s
i
t

R
e
q
u
i
r
e
m
e
n
t
s
Su
b
j
e
c
t

M
a
t
t
e
r
Co
m
p
l
a
i
n
t

t
o

U
t
i
l
i
t
y
Su
c
c
e
s
s
i
v
e

P
a
r
t
i
c
i
p
a
t
i
o
n

i
n

W
i
n
t
e
r
Pa
y
m
e
n
t

P
l
a
n
,
R
e
s
i
d
e
n
t
i
a
l
Su
m
m
a
r
y

o
f

R
u
l
e
s
60
3 30
4
Te
n
n
i
n
a
t
i
o
n

o
f

R
e
s
i
d
e
n
t
i
a
l

G
a
s

&
El
e
c
t
r
i
c

S
e
r
v
i
c
e

-
-

W
i
n
t
e
r
Pa
y
m
e
n
t

P
l
a
n
Th
e

C
u
s
t
o
m
e
r

o
r

A
p
p
l
i
c
a
n
t

F
a
i
l
e
d

t
o
Co
m
p
l
y

w
i
t
h

a

P
a
y
m
e
n
t
Ar
r
a
n
g
e
m
e
n
~

I
n
d
u
s
t
r
i
a
l
, L
a
r
g
e
Co
m
m
e
r
c
i
a
l

&

I
r
r
i
g
a
t
i
o
n
Cu
s
t
o
m
e
r
s
Th
i
r
d
-
Pa
r
t
y

C
o
n
t
a
c
~
Pa
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t
s
Th
i
r
d
-
Pa
r
t
y

N
o
t
i
f
i
c
a
t
i
o
n
- R
e
s
i
d
e
n
t
i
a
l

S
e
r
v
i
c
e
To
t
a
l

A
m
o
u
n
t

D
u
e
Co
n
t
e
n
t
s

o
f

U
t
i
l
i
t
y

B
i
l
l
s
Tr
a
n
s
f
e
r

o
f

D
e
p
o
s
i
t
Tr
a
n
s
f
e
r

o
f

R
e
c
o
r
d
s
Re
c
o
r
d
s

o
f

D
e
p
o
s
i
t
31
1
40
2
Un
a
b
l
e

t
o

C
o
n
t
a
c
t

C
u
s
t
o
m
e
r
Te
n
n
i
n
a
t
i
o
n

o
f

S
e
r
v
i
c
e

w
i
t
h
o
u
t
Pr
i
o
r

N
o
t
i
c
e
, I
n
d
u
s
t
r
i
a
l
, L
a
r
g
e
Co
m
m
e
r
c
i
a
l

&

l
n
i
g
a
t
i
o
n
Cu
s
t
o
m
e
r
s
Un
a
b
l
e

t
o

C
o
n
t
a
c
t

C
u
s
t
o
m
e
r
iv
-
31
3
.
40
1
.
0
3
30
2
,
10
1
.
0
2
40
1
.
0
1
30
6
.
70
1
30
6
60
2
,
31
3
.
30
7
20
1
.
1
0
10
8
10
9
.
60
4
.
UT
I
L
I
T
Y

C
U
S
T
O
M
E
R

R
E
L
A
T
I
O
N
S
RU
L
E
S

I
N
D
E
X
Te
n
n
i
n
a
t
i
o
n

w
i
t
h
o
u
t

P
r
i
o
r

N
o
t
i
c
e
Re
s
i
d
e
n
t
i
a
l

&

S
m
a
l
l

C
o
m
m
e
r
c
i
a
l
Cu
s
t
o
m
e
r
s

3
0
3
.
Un
o
c
c
u
p
i
e
d

R
e
s
i
d
e
n
c
e
s
, E
t
c
"
Re
s
i
d
e
n
t
i
a
l

3
0
6
.
Un
p
a
i
d

B
i
l
l

L
e
s
s

t
h
a
n

F
i
f
t
y

D
o
l
l
a
r
s
,
In
s
u
f
f
i
c
i
e
n
t

G
r
o
u
n
d
s

f
o
r

T
e
n
n
i
n
a
t
i
o
n
of

S
e
r
v
i
c
e

3
1
0
.
Un
p
a
i
d

B
i
l
l

n
o
t

C
u
s
t
o
m
e
r
In
s
u
f
f
i
c
i
e
n
t

G
r
o
u
n
d
s

f
o
r

T
e
n
n
i
n
a
t
i
o
n
of

S
e
r
v
i
c
e

3
1
0
.
Ut
i
l
i
t
y
,

D
e
f
m
i
t
i
o
n

0
0
5
,
Ve
r
i
f
i
c
a
t
i
o
n

o
f

M
e
d
i
c
a
l

C
e
r
t
i
f
i
c
a
t
e

3
0
8
,
Wh
e
n

A
r
r
a
n
g
e
m
e
n
t

n
o
t

B
i
n
d
i
n
g
,
Pa
y
m
e
n
t

A
r
r
a
n
g
e
m
e
n
t
s
Wh
e
n

T
e
n
n
i
n
a
t
i
o
n

n
o
t

A
l
l
o
w
e
d
Wi
l
l
f
u
l

W
a
s
t
e

o
f

S
e
r
v
i
c
e
lD
A
P
A

3
1
.
2
1
.
0
1
31
3
.
31
1
.
0
1
30
2
.
Idaho Statutes Page 1 of 1
Idaho Statutes
TITLE
PUBLIC UTILITY REGULATION
CHAPTER 3
DUTIES OF PUBLIC UTILITIES
61-313. SCHEDULE CHARGES ONLY PERMITTED. Except as in this act otherwise
provided, no public utility shall charge, demand, collect or receive a greater
or less or different compensation from any product or commodity furnished or
to be furnished or for any service rendered or to be rendered, than the rates,
tolls, rentals and charges applicable to such product or commodity or service
as specified in its schedules on file and in effect at the time, nor shall any
such public utility refund or remit, directly or indirectly, in any manner or
by any device, any portion of the rates, tolls, rentals and charges so
specified nor extended to any corporation or person any form of contract or
agreement or any rule or regulation of any facility or privilege except such
as are specified in such schedules and as are regularly and uniformly extended
to all corporations and persons: provided, that messages by telephone or
cable, subject to the provisions of this act, may be classified by the utility
into day, night, repeated, unrepeated, letter, commercial , press, government
and such other classes of messages: provided further, that nothing in this
chapter shall be construed to prevent telephone and cable companies from
entering into contract with common carriers for the exchange of service at
rates common to all common carriers of like class.
The Idaho Code is made available on the Internet by the Idaho Legislature as a public service.
This Internet version of the Idaho Code may not be used for commercial purposes, nor may this
database be published or repackaged for commercial sale without express written permission.
ear~h.tb_e Idaho Statutes
A vailable Reference: Search Instructions.
The Idaho Code is the property of the state of Idaho, and is copyrighted by Idaho law 1. C. * 350.
According to Idaho law, any person who reproduces or distributes the Idaho Code for commercial
purposes in violation of the provisions of this statute shall be deemed to be an infringer of the state of
Idaho s copyright.
http://www3.state.id.us/cgi-bin/newidst?sctid=61 00300 13.5/14/2007
Idaho Statutes Page 1 of
Idaho Statutes
TITLE
PUBLIC UTILITY REGULATION
CHAPTER 3
DUTIES OF PUBLIC UTILITIES
61-315. DISCRIMINATION AND PREFERENCE PROHIBITED. No public utility
shall, as to rates, charges, service, facilities or in any other respect, make
or grant any preference or advantage to any corporation or person or subject
any corporation or person to any prejudice or disadvantage. No public utility
shall establish or maintain any unreasonable difference as to rates, charges,
service, facilities or in any other respect, either as between localities or
as between classes of service. The commission shall have the power to
determine any question of fact arising under this section.
The Idaho Code is made available on the Internet by the Idaho Legislature as a public service.
This Internet version of the Idaho Code may not be used for commercial purposes , nor may this
database be published or repackaged for commercial sale without express written permission.
S~ardtthe ahQ s.tatllt~s
Available Reference: Search Instructions.
The Idaho Code is the property of the state of Idaho, and is copyrighted by Idaho law, Ie. 350.
According to Idaho law, any person who reproduces or distributes the Idaho Code for commercial
purposes in violation of the provisions of this statute shall be deemed to be an infringer of the state of
Idaho copyright.
http://www3.state.id.us/cgi-bin/newidst?sctid=610030015.4/30/2007
Idaho Statutes Page 1 of 1
Idaho Statutes
TITLE
PUBLIC UTILITY REGULATION
CHAPTER 6
PROCEDURE BEFORE COMMISSION
AND IN COURTS
61-642. OVERCHARGE -- RECOVERY OF PAYMENT. If the public utility does not
comply with the order for the payment or reparation within the time specified
in such order, suit may be instituted in any court of competent jurisdiction
to recover the same. All complaints concerning excessive or discriminatory
charges shall be filed with the commission within three (3) years from the
time the cause of action accrues, and the petition for the enforcement of the
order shall be filed in the court within one (1) year from the date of the
order of the commission. The remedy in this section provided shall be
cumulative and in addition to any other remedy or remedies in this act
provided in case of failure of a public utility to obey an order or decision
of the commission.
The Idaho Code is made available on the Internet by the Idaho Legislature as a public service.
This Internet version of the Idaho Code may not be used for commercial purposes, nor may this
database be published or repackaged for commercial sale without express written permission.
Search the Idaho Statutes
A vailable Reference: Search Instruction
The Idaho Code is the property of the state of Idaho, and is copyrighted by Idaho law 1. C. * 350.
According to Idaho law, any person who reproduces or distributes the Idaho Code for commercial
purposes in violation of the provisions of this statute shall be deemed to be an infringer of the state of
Idaho copyright.
http://www3.state.id.us/cgi -bin/newidst?sctid=61 0060042.5/14/2007
Office of the Secretary
Service Date
November 17 , 1999
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
MOUNT AIN MART EXXON (DALE SORBEL
, )
OWNER)
AVISTA )
WATER
CASE NO. A VU-99-
COMPLAINT
vs.
VISTA CORPORA TION DBAUTILITIES WASHINGTON
POWER DIVISION,
ORDER NO. 28212
RESPONDENT.
On September 2, 1999, a foTInal complaint was filed by Mountain Mart Exxon (Dale
Sorbel) against Avista Corporation dba Avista Utilities-Washington Water Power Division
(Avista; Company). A summons was issued by the Commission on September 15, 1999. On
October 7, 1999, Avista filed an Answer and Motion to Dismiss. On October 19, Mountain Mart
filed a Reply.
The underlying action is a billing dispute involving A vista s purported use of an
incorrect meter multiplier of one (1) in bill preparation while the meter for the account was
calibrated with a meter multiplier of twelve (12). Recalculating and reaching back three years
the maximum period permitted under statute and Commission Utility Customer Relation Rule
204, the Company has demanded an additional $13 180.82 from Mountain Mart.
Mountain Mart contends that it is a small business in Moscow that cannot rebill past
customers to recover increased and late discovered utility expense. Nor is it possible because of
competition to increase present prices to recover the amount from current customers. Mountain
Mart argues that A vista has not provided proof or documentation that an error occurred. During
the alleged period of miscalculation, Mountain Mart states that it acted in good faith and paid all
bills submitted. Mountain Mart charges the Company with incompetence and believes that its
case and the Company s practices warrant a complete investigation.Mountain Mart contends
ORDER NO. 28212
that the electricity used until this year could have been significantly less than it is using now and
demands that the Company "prove it.
A vista by way of response contends that the documentation of "proof' requested has
been provided to Mountain Mart in the form of usage and billing history showing utilization of
an incorrect meter multiplier. A vista contends that it determined the billing error through a
newly introduced computer edit in May 1999. The customer was notified shortly thereafter in a
letter dated June 29, 1999. The Company contends that the customer s meter was at all times
functioning properly.
A vista contends that it has followed the rules outlined in IPUC Utility Customer
Relations Rules, specifically Rule 204(01)-errors in preparation, (02)-corrections and (03)-
refunds and additional payments. See Attachment to this Order. Through June 1999, 22 other
commercial accounts and 25 residential accounts were determined to have been billed
incorrectly. Out of this total 48 accounts, the Company reports that 8 customers were owed
refunds and their monies have been refunded.With the exception of Mountain Mart, the
Company contends that all other customers found to owe additional amounts have either paid the
additional amounts or have agreed to credit arrangements. Treating Mountain Mart's billing
error differently than other Avista customers, the Company contends would be discriminatory
and preferential. Reference Idaho Code g 61-315 Discrimination and preference prohibited.
The Company contends that billing errors in Mountain Mart's account began to occur
on bills rendered beginning October 1994 when some additional meters were added at Mountain
Mart Exxon s site. Because of the three year limitation on back billing, the Company alleges
that approximately $8 000 of revenue from services provided to Mountain Mart has been
foregone and is non-recoverable. Additionally, the Company notes that the balance owed for the
three-year period is to be recovered without accruing interest charges.
As reflected in Company records , A vista contends that billing for the Mountain Mart
account began in July 1993. Fifteen individual monthly bills were rendered for that account
through September 1994 ranging from a low of $200 to a high of $512 with an average of $334.
Following the meter changes in September 1994, the monthly billings for the store s main
account dropped approximately 90%, with a low bill of $32, a high bill of $46 and an average of
$38 a month through May 1999. A billing history was submitted.
ORDER NO. 28212
It should be noted, the Company contends, that Mr. Sorbel operates two other
convenience store operations and it would not be unreasonable to assume that those monthly bills
of $400-$800 could have been compared to the Moscow operation s monthly bills that average
$38.
A vista requests that the complaint be dismissed and that Mr. Sorbel be directed to pay
the rebilled amount of $13 190.82 with credit arrangements at the customer s request.
In its reply, Mountain Mart contends that Avista has presented no physical proof that
an incorrect multiplier was applied. There may be other explanations, Mountain Mart states, for
the small bill-maybe it didn t use the electricity because lights were shut off. Furthermore
Mountain Mart contends that it is unreasonable for the Company to expect that Mountain Mart
should have noticed a drastic reduction in its bill-three new meters were installed at this time
and the total bill for all the meters increased dramatically. It is not unreasonable that someone
with seven meter bills to pay does not keep track of the individual meters but the total bill.
Mountain Mart requests that the back billing by A vista be dismissed due to lack of evidence.
Commission Findings
The Commission has reviewed and considered the filings of record in Case No. A VU-
99-, together with the applicable statutes (Idaho Code 9 61-315) and rules (IDAPA
31.21.01.204). Based on our analysis of the information presented, we find that the Company
rebilling of Mountain Mart Exxon comports with authorized practice and is in compliance with
the Commission s Utility Relation Rule 204. We decline to involve ourselves further in what is
otherwise a collection matter. The relief requested by Mountain Mart Exxon is preferential
treatment prohibited by Idaho Code 9 61-315. Having so determined, we find it reasonable to
dismiss the formal complaint of Mountain Mart Exxon in Case A VU-99- 7.
CONCLUSIONS OF LAW
The Commission has jurisdiction over A vista Corporation dba A vista Utilities-
Washington Water Power Division , an electric utility, and the issues presented in this case
pursuant to the power and authority granted under Idaho Code Title 61 , the Commission s Rules
of Procedure, IDAPA 31.01.01.000 et seq. and the Commission s Utility Customer Relation
Rules , IDAPA 31.21.01.000 et seq.
ORDER NO. 28212
ORDER
In consideration of the foregoing and as more particularly described above, IT IS
HEREBY ORDERED that the Complaint of Mountain Mart Exxon against A vista Corporation
dba Avista Utilities Washington Water Power Division in Case No. A VU-99-7 is
dismissed.
THIS IS A FINAL ORDER. Any person interested in this Order may petition for
reconsideration within twenty-one (21) days of the service date of this Order. Within seven (7)
days after any person has petitioned for reconsideration, any other person may cross-petition for
reconsideration. See Idaho Code ~ 61-626.
DONE by Order of the Idaho Public Utilities Commission at Boise, Idaho, this
day of May 2007.
DENNIS S. HANSEN, PRESIDENT
MARSHA H. SMITH, COMMISSIONER
PAUL KJELLANDER, COMMISSIONER
ATTEST:
Myrna J. Walters
Commission Secretary
his/a: avue997 _
ORDER NO. 28212
Office of the Secretary
Service Date
March 14,2000
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
LISA KIMBALL
CASE NO. A VU-OO-
Complainant,
vs.
VISTA CORPORATION DBA
VISTA UTILITIES-
WASHINGTON WATER POWER
DIVISION,ORDER NO. 28298
Respondent.
On February 3 , 2000 , a fonnal complaint was filed by Lisa Kimball against Avista
Corporation dba Avista Utilities-Washington Water Power Division (Avista; Company).
The underlying action is a billing dispute involving A vista s use of an incorrect
meter multiplier in bill preparation. Recalculating and reaching back three years , the maximum
period permitted under Idaho Code ~ 61-642 and Commission Utility Customer Relation Rule
204, the Company has demanded an additional $1502.79 from Ms. Kimball. Avista notified
Ms. Kimball by letter in December 1999 that an incorrect multiplier had been used to calculate
her bill since the meter was installed in 1991. Ms. Kimball is aware that the Commission has
already considered and dismissed a similar complaint (Mountain Mart Exxon-Dale Sorbell
Case No. A VU-99- 7) but she contends her complaint is different. From the time she moved
into her home in 1991 , the multiplier was incorrect, so Ms. Kimball states that she has no time
frame of reference and therefore did not suspect that her bills were incorrect. In her letter to the
Commission , she states she "shouldn t be responsible for (the Company s) total incompetence.
She asserts that a business must "depend on having accurate staff and if they make a mistake
you just have to adjust it off. A vista should operate like a professional business and adjust off
the balance.
Staff reports that A vista has agreed to amortize the $1502.79 over five years rather
than three, making Ms. Kimball's monthly payment $25 plus her current bill. The Company
ORDER NO. 28298
has also agreed to perform an energy audit to assess a twofold increase in metered energy from
the previous year.
The Commission Staff has concluded that A vista acted appropriately in back billing
Ms. Kimball pursuant to IPUC Utility Customer Relation Rule 204. Staff contends that the
Commission cannot ask A vista to ignore the rule or grant an exception to the rule. Ms. Kimball
has been informed of Staff's position , but she disagrees and requests that her complaint be taken
up formally by the Commission.
COMMISSION FINDINGS
The Commission has reviewed and considered the filings of record in Case
No. A VU-00-, together with the applicable statutes (Idaho Code ~ 61-315 Discrimination
and Preference Prohibited; ~ 61-642 Overcharge-Recovery of Payment) and Rules (IDAPA
31.21.01.204). Based on our analysis of the information presented, we find that the Company
rebilling of Lisa Kimball comports with authorized practice and is in compliance with the
Commission s Utility Customer Relation Rule 204. We decline to cause a summons to issue in
this matter or to require further process for what is otherwise a collection matter. All customers
of A vista should be treated similarly. Weare not insensi ti ve to the fact that enforcement of the
rules may result in personal hardship-indeed such hardship is claimed in this case by Ms.
Kimball. In this case, however, as in all cases of similar nature, the Rule and law control. The
relief requested by Ms. Kimball is preferential treatment prohibited by Idaho Code ~ 61-315.
Having so determined, we find it reasonable to dismiss the formal complaint of Lisa Kimball in
Case No. A VU-00-
CONCLUSIONS OF LAW
The Commission has jurisdiction over A vista Corporation dba A vista Utilities-
Washington Water Power Division, an electric utility, and the issues presented in this case
pursuant to the power and authority granted under Idaho Code Title 61 , the Commission
Rules of Procedure, IDAPA 31.01.01.000 et seq. and the Commission s Customer Utility
Relation Rules, IDAPA 31.21.01.000 et seq.
ORDER NO. 28298
ORDER
In consideration of the foregoing and as more particularly described and
qualified above, IT IS HEREBY ORDERED that the complaint of Lisa Kimball against Avista
Corporation dba Avista Utilities-Washington Water Power Division in Case No. A VU-00-
is dismissed.
THIS IS A FINAL ORDER. Any person interested in this Order may petition for
reconsideration within twenty-one (21) days of the service date of this Order. Within seven (7)
days after any person has petitioned for reconsideration, any other person may cross-petition for
reconsideration. See Idaho Code ~ 61-626.
DONE by Order of the Idaho Public Utilities Commission at Boise, Idaho this
day of May 2007.
DENNIS S. HANSEN, PRESIDENT
MARSHA H. SMITH, COMMISSIONER
PAUL KJELLANDER , COMMISSIONER
ATTEST:
Myrna J. Walters
Commission Secretary
vldlO:A VU-OO-
ORDER NO. 28298
Office of the Secretary
Service Date
March 28, 2000
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
BRIAN EMERICK
CASE NO. IPC-OO-
Complainant
Ys.
IDAHO POWER COMPANY,
Respondent.ORDER NO. 28329
In February 2000, Brian Emerick filed an informal complaint against Idaho Power
Company alleging that the Company had failed to properly infonn him of the charges for
obtaining underground service at a new residence located in Hailey, Idaho. Attempts to resolve
the complaint informally were unsuccessful. Having exhausted his informal complaint remedies
Mr. Emerick on March 6, 2000, filed a "formal" complaint pursuant to the Commission
Procedural Rules 24 and 54.See IDAPA 31.01.01.24
, .
25 and .54.After reviewing the
complaint and the Company s response, we issue this Order.
THE COMPLAINT
During the summer of 1999, Mr. Emerick was building a residence in Hailey, Idaho.
Mr. Emerick considered two options on how to extend electric service to his new home. First, he
could have a new service line extended from an existing meter at a pump house facility already
located on the property. Second, he could install a new underground service line "from a
transformer on the property to the new home, setting up a new meter on the home and by-passing
the existing meter at the pump house facility." Complaint at 1. To detenmne which option was
the most efficient and cost effective, he visited Idaho Power s field office. After discussing the
two options with Idaho Power personnel, he concluded that the second option was preferred.
However, his inquiry did not end there. Having chosen the second option , he then
was confronted with the question of who would perform the necessary construction. Here again
there were two alternatives. Mr. Emerick could make separate arrangements for someone to dig
the trench and lay the required conduit in the trench, or have Idaho Power perfonn the trenching
and conduit work.Under both scenarios, Mr. Emerick indicated that the Company
ORDER NO. 28329
representative told him that "Idaho Power would pull the wire for free." When he asked about
the parameters of the trenching and the conduit " the Idaho Power employee explained the
trenching requirements and provided Mr. Emerick with a brochure containing trenching and
conduit requirements. Id. at 2. Based on his understanding that "Idaho Power would pull the
wire for free " Mr. Emerick contracted with an excavator to dig the trench and lay the conduit in
conformance with Idaho Power specifications. When the trenching and conduit work were
completed in December of 1999, Idaho Power was contacted to "pull the wires" which the
Company did.
In January 2000, Mr. Emerick stated that he received a monthly bill from Idaho
Power for an amount in excess of $300.00. He was surprised about the amount and decided to
contact the Company. Upon contacting Idaho Power, he was informed that the majority of the
billed amount was for the Company s installation of the underground electric service to the new
home. Mr. Emerick advised the Company that he had never been provided with the details of the
installation charges and requested a breakout of the charges. He subsequently received "
printout of some fees, although it was somewhat difficult to read and understand.Id. at 2.
Following his conversation with the billing department, he was contacted by the
Idaho Power representative with whom he originally spoke.He told the Idaho Power
representative that she had not provided a detailed breakout of the installation charges and he did
not expect to pay any installation charges because of her representation that "Idaho Power would
pull the wire for free." His complaint states that based upon her recollection of their previous
conversation, she described the installation charges "were essentially for the cost of the wire and
that the labor was provided at no charge.Id. He alleges that she admitted three to four times
that in fairness she could not recall exactly what was said during the conversation. Mr. Emerick
says he reminded her that she said the Company "would pull the wire for free" and she did not
provide any information regarding installation charges.Mr. Emerick then contacted the
Consumer Di vision of the Idaho Public Utilities Commission to register his informal complaint
about the Company s conduct.
In a subsequent conversation with the customer service representative, Mr. Emerick
alleged that "her story changed" and she told him "she was certain that she had spelled out to me
the costs of the work to be performed." Complaint at 3. While he acknowledged that he had
been provided with the trenching brochure, he only concerned himself with the trenching and
ORDER NO. 28329
conduit specifications.Id. at 3.He characterized the dispute between the Company as a
misunderstanding and that "Idaho Power needs to take some responsibility for the misunder-
standing." The customer service representative indicated that a billing representative in Boise
would call him back the "following week." Id. Mr. Emerick asserted he did not receive the
follow-up call.
On March 2, 2000, Mr. Emerick did receive a late payment shut-off notice from the
Company. He called Idaho Power "to remind them that the bill was being contested" thereby
staying the termination of service. Mr. Emerick was eventually contacted by a Company
Technical Advisor, Mr. Wewers. Mr. Emerick offered to pay 50% of the amount in dispute to
settle the complaint. In his complaint Mr. Emerick asserted that Mr. Wewers agreed that there
was a miscommunication between the Company and Mr. Emerick, but the Company was not
willing to compromise the amount owed. Given this impasse, Mr. Emerick filed his formal
complaint.
THE COMPANY'S RESPONSE
In a letter dated March 3, 2000 Mr. Wewers responded to Mr. Emerick and noted
that the amount in dispute was $254.70 for the installation of underground service. In his letter
Mr. Wewers explained the calculation of the charge and acknowledged that there was
apparently a genuine misunderstanding between Idaho Power Company s service representative
and you." Response at 1. However, Mr. Wewers stated that the charges for the work performed
are in accordance with the tariff rate "and Idaho Power Company cannot impose a different
charge than that required by the Company s tariffs on file with the Idaho Public Utilities
Commission.Id.
FINDINGS OF FACT
The Commission has reviewed the fonnal complaint and the Company s response.
We find that the complaint and the response set out sufficient facts for us to issue a decision in
this matter.
We first turn to the amount in dispute. In the Company s response it stated that the
total charge for installing the underground service to Mr. Emerick's residence was $254.70 based
upon the applicable tariffs. This amount was arrived at by charging the $30 flat installation
charge plus $214 ($1.05 per foot of underground cable x 214 feet). Mr. Emerick does not
dispute the distance nor the calculation but argues that he should not be charged given the
ORDER NO. 28329
representations made by Idaho Power that the Company would pull WIre "for free.
Consequently, we find the billing amount in dispute to be $254.70.
Based upon our review of the complaint and Idaho Power s response, we believe it is
evident that there was not clear communications between Mr. Emerick and the Company
representative. It is understandable that "pulling the wire for free" may be misleading when in
fact the Company s tariffs require the payment of an installation charge plus the cost of the wire.
While the service representative may have considered that the Company would pull the wire
through the conduit for "free " the tariff clearly provides for a "non-refundable" attachment
charge of $30 regardless of who provides the trenching and conduit. Mr. Emerick does
acknowledge that he received the trenching brochure. Its prominent title is Reduced Charge
Option for Residential Underground Electrical Service.Although his focus was on the
trenching and conduit specifications contained in the brochure, the brochures does state on the
first page that when all the trenching requirements "have been met Idaho Power will install and
terminate the underground cable and meter at a reduced charge " (Emphasis added).
Despite the miscommunications, we believe that the outcome of this case
controlled by the "filed rate doctrine.Idaho Code 9 61-313 provides that no public utility shall
collect or receive a greater or less or different compensation for any service rendered to the
public than the charges applicable to such service as specified in its tariffs on file with the
Commission and in effect at the time. The United States Supreme Court has described the filed
rate doctrine as an obligation on the part of the utility to only collect the rates set out in its tariffs
and schedules despite a quoted charge of a lesser or greater amount. In discussing the doctrine as
it pertains to a trucking tariff, the Court stated that
(d)eviation from (the filed rates) is not permitted upon any pretext.
Shippers and travelers are charged with notice of it and they as well as the
carrier must abide by it, unless it is found by the commission to be
unreasonable. Ignorance or misquotation of rates is not an excuse for
paving or charging either less or more than the rate filed. This rule is
undeniably strict and it obviously may work hardship in some cases , but it
embodies the policy which has been adopted by Congress in the regulation
of interstate commerce in order to prevent unjust discrimination.
AT&T v. Central Office Telephone 524 US. 214, 118 S.Ct. 1956, 1963 (1998) citing Louisville
and Nashville R.Co. v. Maxwell 237 US. 94, 97 (1915) (emphasis added). Consequently, even
if a utility "intentionally misrepresents its rates and a customer relies on the misrepresentation
ORDER NO. 28329
the (utility) cannot be held to the promised rate if it conflicts with the published tariff." AT&Tv.
Central Office 524 u.S. 214 citing Kansas City Southern R. Co. v. Carl 227 u.S. 639, 653
(1913).
While the filed rate doctrine may seem harsh in some circumstances , its strict
application is necessary to 'prevent carriers from intentionally "misquoting" rates to shippers as
a means of offering them rebates or discounts , the very evil the filing requirements seeks to
prevent.'" AT&T v. Central Office citing Maislin Industries , u.S., Inc. v. Primary Steel 497
S. 116, 127 (1990) (internal citation omitted). Regardless of the utility s motive or intent in
quoting or charging a rate that is greater or lesser than the filed rate, the policy of non-
discriminatory rates is violated when similarly situated customers are allowed to pay different
rates for the same services.AT&T v. Central Office 524 u.S. 214, 118 S.Ct. at 1963.
Consequently, we are compelled by the filed rate doctrine and Idaho Code ~ 61-313 to find that
Mr. Emerick was billed the appropriate tariff charges for the installation of his underground
service and the Company is entitled to collect $254.70.
Notwithstanding our determination that Mr. Emerick is obligated to pay the charges
we direct Idaho Power to advise its customer service representatives of their obligation to
correctly inform customers of the proper charges for particular services. We also direct the Staff
and the Company to examine the brochure (catalog ID 20676) to determine whether changes
should be made to clearly reflect charges for installation and the price for the cable.
While we are confident that the Company s representative that quoted the installation
for free" did not act with malice, nevertheless, we find this statement was the source of
miscommunication between the Company and the customer. To further mitigate the impact on
Mr. Emerick, we shall direct the Company to make payment arrangements for the collection of
the $254.70 over 12 months without interest.
ORDER
IT IS HEREBY ORDERED that the complaint of Brian Emerick against Idaho Power
Company as more particularly described above be dismissed.
1 For example, this brochure explains that customers or builders who construct their own trenches and install their
own conduit are eligible for "reduced charges," Although the brochure notes that trenches or conduits not meeting
the Company s specifications will be assessed a $50 charge, the brochure does not indicate the exact charge for
installation of service or the charge for underground cable,
ORDER NO. 28329
IT IS FURTHER ORDERED that the Company shall make payment arrangements
for the collection of the amount in question ($254.70) over a 12-month billing cycle without
interest.
IT IS FURTHER ORDERED that the Company take the necessary actions to ensure
that its customers receive complete and accurate written infonnation regarding its fees, charges
and procedures with respect to line installations and service attachments. The Company and the
Staff are directed to review the brochure and determine whether it should be amended to better
reflect the charges for underground service installations.
THIS IS A FINAL ORDER. Any person interested in this Order (or in issues finally
decided by this Order) or in interlocutory Orders previously issued in this Case No. IPC-00-
may petition for reconsideration within twenty-one (21) days of the service date of this Order
with regard to any matter decided in this Order or in interlocutory Orders previously issued in
this Case No. IPC-00-Within seven (7) days after any person has petitioned for
reconsideration , any other person may cross-petition for reconsideration. See Idaho Code ~ 61-
626.
DONE by Order of the Idaho Public Utilities Commission at Boise, Idaho, this
day of May 2007.
DENNIS S. HANSEN, PRESIDENT
MARSHA H. SMITH, COMMISSIONER
PAUL KJELLANDER, COMMISSIONER
ATTEST:
Myrna J. Walters
Commission Secretary
bls/O:ipceOO3
ORDER NO. 28329
Pr
e
m
i
s
e

B
i
l
l
i
n
g

H
i
s
t
o
r
y

-

7
9
2
4
1
0
4
7
2
9

-

R
e
q
u
e
s
t
e
d

b
y

C
l
a
y
t
o
n
,
T
o
b
y
Pr
i
n
t
e
d

5
/
1
1
/
2
0
0
7

2
:
4
8

P
M

P
a
g
e

1
o
f

1
Re
a
d

D
a
t
e
SA

T
v
p
e
Da
y
s
Re
a
d

C
o
d
e
$A
m
o
u
n
t
Us
a
g
e
Cu
s
t
o
m
e
r
5/
7
/
2
0
0
7
ER
-
$1
9
8
.
40
8
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,
J
e
r
r
e
n
e
4/
6
/
2
0
0
7
ER
-
$2
4
4
.
51
6
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,
J
e
r
r
e
n
e
3/
7
/
2
0
0
7
ER
-
$3
5
2
.
74
4
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
2/
6
/
2
0
0
7
ER
-
$4
7
2
.
98
0
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
1/
6
/
2
0
0
7
ER
-
$4
6
6
.
98
8
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,
J
e
r
r
e
n
e
12
/
6
/
2
0
0
6
ER
-
$3
9
3
.
85
2
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,
J
e
r
r
e
n
e
11
/
3
/
2
0
0
6
ER
-
$2
1
5
.
4
3
45
2
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,
J
e
r
r
e
n
e
10
/
4
/
2
0
0
6
ER
-
$1
3
5
.
27
2
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
9/
5
/
2
0
0
6
ER
-
$2
1
5
.
4
9
37
6
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
8/
4
/
2
0
0
6
ER
-
$3
0
7
.
4
5
54
4
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
7/
6
/
2
0
0
6
ER
-
$2
4
5
.
4
4
44
8
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
6/
6
/
2
0
0
6
ER
-
$2
5
7
.
4
2
46
8
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
5/
5
/
2
0
0
6
ER
-
$2
9
7
.
53
6
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
4/
6
/
2
0
0
6
ER
-
$3
1
4
.
55
2
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,
J
e
r
r
e
n
e
3/
7
/
2
0
0
6
ER
-
$5
8
8
.
10
2
0
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,
J
e
r
r
e
n
e
2/
3
/
2
0
0
6
ER
-
$5
6
9
.
98
8
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
1/
5
/
2
0
0
6
ER
-
$6
8
2
.
11
6
0
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,
J
e
r
r
e
n
e
12
/
5
/
2
0
0
5
ER
-
$6
2
3
.
10
4
8
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
11
/
3
/
2
0
0
5
ER
-
$2
4
2
.
41
6
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
10
/
4
/
2
0
0
5
ER
-
$2
3
1
.
38
4
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,
J
e
r
r
e
n
e
9/
2
/
2
0
0
5
ER
-
$3
0
5
.
46
0
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
8/
4
/
2
0
0
5
ER
-
$3
0
3
.
46
4
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,
J
e
r
r
e
n
e
7/
6
/
2
0
0
5
ER
-
30

R
$2
5
1
.
39
2
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
6/
6
/
2
0
0
5
ER
-
$2
1
4
.
39
2
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,
J
e
r
r
e
n
e
5/
5
/
2
0
0
5
ER
-
$2
5
8
.
50
0
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,
J
e
r
r
e
n
e
4/
6
/
2
0
0
5
ER
-
30

R
$3
7
7
.
71
6
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,
J
e
r
r
e
n
e
3/
7
/
2
0
0
5
ER
-
32

R
$5
1
2
.
94
4
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,
J
e
r
r
e
n
e
2/
3
/
2
0
0
5
ER
-
29

R
$6
1
0
.
11
4
0
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
1/
5
/
2
0
0
5
ER
-
33

R
$6
6
6
.
12
0
8
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
12
/
3
/
2
0
0
4
ER
-
30

R
$5
4
4
.
4
4
97
6
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
11
/
3
/
2
0
0
4
ER
-
30

R
$2
4
1

.
44
4
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e
10
/
4
/
2
0
0
4
ER
-
32

R
$1
6
4
.
4
9
29
2
0
.
00

K
W
H
Ph
i
l
l
i
p
s
,

J
e
r
r
e
n
e