20060125IPC response staff's 4th request.pdf

IDAHO POWER COMPANY
O, BOX 70
BOISE, IDAHO 83707
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An IDACORP Company
BARTON L. KLINE
Senior Attorney
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January 25 , 2006
HAND DELIVERED
Jean D. Jewell , Secretary
Idaho Public Utilities Commission
472 West Washington Street
P. O. Box 83720
Boise , Idaho 83720-0074
Re:Case No. IPC-05-
Idaho Power Company s Response to the
Fourth Production Request of Commission Staff
Dear Ms. Jewell:
Please find enclosed for filing an original and two (2) copies of the
Company s Response to the Fourth Production Request of Commission Staff regarding
the above-described case.
I would appreciate it if you would return a stamped copy of this transmittal
letter to me in the enclosed self-addressed stamped envelope.
Very truly yours,~GL-
Barton L. Kline
BLK:jb
Enclosures
Telephone [phone] Fax [phone] E-mail BKline~idahopower.com
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BARTON L. KLINE ISB #1526
MONICA B. MOEN ISB #5734
Idaho Power Company
O. Box 70
Boise , Idaho 83707
Telephone: [phone]
FAX Telephone: [phone]
BKline ~ idahopower.com
MMoen ~ idahopower.com
Attorneys for Idaho Power Company
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Street Address for Express Mail
1221 West Idaho Street
Boise, Idaho 83702
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF THE APPLICATION
OF IDAHO POWER COMPANY FOR
AUTHORITY TO INCREASE ITS BASE
RATES AND CHARGES FOR ELECTRIC
SERVICE IN THE STATE OF IDAHO
CASE NO. IPC-05-
IDAHO POWER COMPANY'
RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF
COMMISSION STAFF
COMES NOW , Idaho Power Company ("Idaho Power" or "the Company
and in response to the Fourth Production Request of the Commission Staff to Idaho
Power Company dated January 12 , 2006 , herewith submits the following information:
REQUEST NO. 29: What is the Company s general record keeping or
filing process specific to the Continuous Service Program? What are the costs
associated with maintaining hard or printed copies of records specific to the Continuous
Service Program?
RESPONSE TO REQUEST NO. 29: A complete record of all agreements
and transactions relating to Continuous Service are maintained electronically within the
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF COMMISSION STAFF Page
Company s Customer Information System (CIS PLUSCID
).
However , the Company keeps
a paper record of each completed Continuous Service Listing letter received from
property managers. In addition , the Company also retains a paper copy of any other
written requests to add, delete or make changes to properties under Continuous
Service.
Approximately 25 000 paper documents relating to Continuous Service
are received annually. Continuous Service documents that are received during the most
recent two calendar years are kept on file at the Company s Customer Service Center
within two Steelcase lateral file cabinets, five feet high by 42 inches wide. The 2006
replacement cost of these cabinets is approximately $900 each for a combined cost of
800. At the end of two calendar years, documents are put into boxes and shipped to
the Company s Record Center where they are retained for an additional 10 years.
The response to this request was prepared by Tim Tatum , Pricing Analyst
Idaho Power Company, in consultation with Barton L. Kline, Senior Attorney, Idaho
Power Company.
REQUEST NO. 30: What were the fully-loaded annual administrative
labor costs associated with the Continuous Service Program in 2004 and 2005?
RESPONSE TO REQUEST NO. 30: The Company does not have a
position or positions dedicated to operating the Continuous Service Program nor does it
specifically track the labor associated with operating the program. However, the
management of the Company s Customer Service Center has estimated that the
equivalent of approximately two full-time employees is required to successfully manage
the administrative work associated with the Continuous Service Program. The average
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF COMMISSION STAFF Page 2
fully loaded labor cost of a full-time Customer Service Representative was $51 967 in
2004 and $55 107 in 2005. Accordingly, the annual administrative labor cost associated
with managing the Continuous Service Program was approximately $103 934 in 2004
and $110 214 in 2005.
The response to this request was prepared by Tim Tatum , Pricing Analyst
Idaho Power Company, in consultation with Barton L. Kline, Senior Attorney, Idaho
Power Company.
REQUEST NO. 31: Does the Company provide scripts for Customer
Service Representatives that provide guidance when discussing confidential account
information with property managers and/or customers who are tenants of property
managers? Please provide a copy of the script described in this request.
RESPONSE TO REQUEST NO. 31: Specific scripts regarding the
Company s Continuous Service Program are not provided. However , Company
representatives are instructed to treat each customer s account information as private
and confidential at all times. Customer Service Representatives are instructed to
adhere to the Company s policy regarding the sharing of account information , which
requires that property managers provide proper authorization from the customer prior to
receiving any confidential account information.
The response to this request was prepared by Tim Tatum , Pricing Analyst
Idaho Power Company, in consultation with Barton L. Kline , Senior Attorney, Idaho
Power Company.
REQUEST NO. 32: What is the average annual mailing cost associated
with the Continuous Service Program?
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF COMMISSION STAFF Page 3
RESPONSE TO REQUEST NO. 32: The table below details the
estimated mailing costs associated with the Continuous Service Program in 2005.
$0.er letter
$0.er letter
Total Mailing
Letter Type Letters Mailed Postage Cost Letter Cost Cost
(A x $0.27)(A X $0.10)(B+C)
Continuous Service
Listing 23,482 $ 6 340.$ 2 348.$ 8,688.
Notification of Revert to
Service 33,863 143.386.529.
Notification of
Termination of Service 098 306.46 6,409.716.
Notification of
Cancellation of
Continuous Service 411 110.41.152.
Notification of Applicant
Denial 967*260.96.357.
Total 122 821 $ 33 161 .$ 12 282.$ 45,443.
Notes:
) Represents 90% of the total Notification To Current Customer of Applicant Denial letters mailed in 2005.
The response to this request was prepared by Tim Tatum , Pricing Analyst, Idaho
Power Company, in consultation with Barton L. Kline , Senior Attorney, Idaho Power
Company.
REQUEST NO. 33: What letter is used by the Company to inform
property managers of a service denial? Please provide a copy of the letter template or
form.
RESPONSE TO REQUEST NO. 33: The Notification to Current Customer
of Applicant Denial letter is used to inform property managers of a service denial. The
use of this letter is not limited to the Continuous Service Program, although an
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF COMMISSION STAFF Page 4
estimated 90% of the letters are sent to property managers. A copy of this letter in
included with this response.
The response to this request was prepared by Tim Tatum , Pricing Analyst
Idaho Power Company, in consultation with Barton L. Kline, Senior Attorney, Idaho
Power Company.
REQUEST NO. 34: How is the effective date on the Notification of Revert
to Service letter determined?
RESPONSE TO REQUEST NO. 34: The generation of the Notification of
Revert to Service letter is initiated by the online completion of the "turn-on" order that
transfers service into the property manager s name. The effective date listed on the
letter is determined by the time that the letter is actually generated within (CIS PLUSCID
during nightly transaction processing. Since the nightly transaction processing occurs
over two dates each day, the effective date will depend on whether the letter was
generated before or after midnight. Most turn-on service orders are completed online
within a day of obtaining the beginning meter reading.
The response to this request was prepared by Tim Tatum, Pricing Analyst
Idaho Power Company, in consultation with Barton L. Kline, Senior Attorney, Idaho
Power Company.
REQUEST NO. 35: For each letter relating to the Continuous Service
Program , what triggers the letter to be mailed and does it occur manually or
automatically?
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF COMMISSION STAFF Page 5
RESPONSE TO REQUEST NO. 35:
a. Continuous Service Listinq - This letter is manually requested each
time a property manager requests to add , delete or make changes to
more than three properties under Continuous Service. This letter is
also generated once annually through a batch mailing process to
provide all property managers with an opportunity to evaluate each
property receiving Continuous Service.
b. Notification of Revert to Service - This letter is automatically
generated upon the online completion of the turn-on order that
transfers service into the property manager s name.
c. Property Manaqer Notification of Termination of Service - This letter is
automatically generated at the same time the Final Disconnection
Notice is generated for the tenant.
d. Notification of Cancellation of Continuous Service - This letter is
manually requested whenever a property manager has one or more
properties with a cumulative unpaid balance greater than $25 that is at
least 60 days past due.
e. Notification of Current Customer of Application Denial - This letter is
manually requested whenever an applicant is denied service and the
current customer has not yet requested the service be disconnected.
The response to this request was prepared by Tim Tatum, Pricing Analyst
Idaho Power Company, in consultation with Barton L. Kline, Senior Attorney, Idaho
Power Company.
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF COMMISSION STAFF Page 6
DATED this 25th day of January, 2006.
BARTO
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Attorney for Idaho Power Company
IDAHO POWER COMPANY'S RESPONSE TO THE FOURTH
PRODUCTION REQUEST OF COMMISSION STAFF Page 7
IDAHO POWER COMPANY
CASE NO. IPC-O5-
FOURTH PRODUCTION REQUEST
OF COMMISSION STAFF
TT A CHMENT TO
RESPONSE TO
REQUEST NO. 33
II:WIO
POWER
Account Number: 2019555742 Questions? Call us at 388-2323 (Treasure Valley)
or 1-800-488-6151. Se habla espano!.
An IDACORP company Page 1 of 1
DECEMBER 27 2004
R C COLA
PO BOX 4288
BOISE, ID 83702
NOTIFICATION TO CURRENT CUSTOMER OF APPLICATION DENIAL
Our records indicate that you are the current customer for electric service received at 1214 W SODA ST 3. As of
12/27/2004, Idaho Power received an application for new service at this address, which has been denied. As a result of
this denial of application, service is scheduled for termination within 2 business days of the date on this letter.
If you have any questions concerning this notification, please contact Idaho Power by calling 388-2323 (Treasure
Valley) or 1-800-488-6151.
Please detach and return the portion below with your payment. Please bring entire statement when paying at a pay station.
PO BOX 30
BOISE, ID 83721
An lDACORP Company 388-2323 (Treasure Valley)
T201 00000507
R C COLA
PO BOX 4288
BOISE, ID 83702-4288
11"1",11"11",1,,1,,1,,1,,1,,11,11,,,,1,,11,,,11",
PP5NEH 00000507 I 00000897
CERTIFICATE OF SERVICE
I HEREBY CERTIFY that on this 25th day of January, 2006, I served a true
and correct copy of the within and foregoing IDAHO POWER COMPANY'S RESPONSE
TO THE FOURTH PRODUCTION REQUEST OF COMMISSION STAFF upon the
following named parties by the method indicated below, and addressed to the following:
Donald L. Howell , II
Cecelia A. Gassner
Idaho Public Utilities Commission
472 W. Washington Street
O. Box 83720
Boise, Idaho 83720-0074
don. howell ~ puc.idaho.qov
Hand Delivered
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Overnight Mail
FAX [phone]
E-mail
Randall C. Budge
Eric L. Olsen
Racine , Olson , Nye , Budge & Bailey
O. Box 1391; 201 E. Center
Pocatello, ID 83204-1391
rcb~ racinelaw.net
elo~ racinelaw.net
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Anthony Yankel
29814 Lake Road
Bay Village, OH 44140
yankel ~ attbi.com
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FAX [phone]
E-mail
Peter J. Richardson
Richardson & O'Leary
51 5 N. 27th Street
O. Box 7218
Boise,. ID 83702
peter ~ richardsonandolearv .com
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Dr. Don Reading
Ben Johnson Associates
6070 Hill Road
Boise, ID 83703
dreadinq ~ mindsprinq.com
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Lawrence A. Gollomp
Assistant General Counsel
United States Dept. of Energy
1000 Independence Avenue, SW
Washington , D.C. 20585
Lawrence.Goliomp ~ hq.doe.qov
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CERTIFICATE OF SERVICE, Page
Dennis Goins
Potomac Management Group
5801 Westchester Street
O. Box 30225
Alexandria, VA 22310-1149
dqoinsPMG ~aol.com
Conley E. Ward
Givens , Pursley LLP
601 W. Bannock Street
O. Box 2720
Boise , ID 83701-2720
cew ~ qivenspu rslev .com
Dennis E. Peseau , Ph.D.
Utility Resources, Inc.
1500 Liberty Street S., Suite 250
Salem , OR 97302
dpeseau ~ excite.com
William M. Eddie
Advocates for the West
1320 W. Franklin Street
O. Box 1612
Boise , ID 83701
billeddie~ rmci.net
Ken Miller
NW Energy Coalition
5400 W. Franklin, Suite G
Boise, ID 83705
kenmiller1 ~cableone.net
Michael L. Kurtz
Kurt J. Boehm
Boehm , Kurtz & Lowry
36 East Seventh Street, Su ite 151 0
Cincinnati , Ohio 45202
mkurtz~ bkllawfirm.com
kboehm ~ bkllawfirm.com
CERTIFICATE OF SERVICE , Page 2
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