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HomeMy WebLinkAbout20051206IPC's response staff's 1st request.pdfIDAHO POWER COMPANY O. BOX 70 BOISE, IDAHO 83707 BARTON l. KLINE Senior Attorney An IDACORP Company December 6 , 2005 "...- .; " .. ~ ;",... "' .-- HAND DELIVERED ""') --.._ Jean D. Jewell , Secretary Idaho Public Utilities Commission 472 West Washington Street P. O. Box 83720 Boise, Idaho 83720-0074 S;2 c , ,=:::;:;.. ; ..J;" r" (j) (f) , ,, ,':"' c'"' Re:Case No. IPC-05- Idaho Power Company s Response to the First Production Request of Commission Staff Dear Ms. Jewell: Please find enclosed for filing an original and two (2) copies of the Company s Response to the First Production Request of Commission Staff regarding the above-described case. I would appreciate it if you would return a stamped copy of this transmittal letter to me in the enclosed self-addressed stamped envelope. Barton L. Kline BLK:jb Enclosures Telephone (208) 388-2682 Fax (208) 388-6936 E-mail BKline(fj);dahopower.com C::": '-!\'.. ... ,. BARTON L. KLINE ISB #1526 MONICA B. MOEN ISB #5734 Idaho Power Company P. O. Box 70 Boise, Idaho 83707 Telephone: (208) 388-2682 FAX Telephone: (208) 388-6936 BKline (g) idahopower.com MMoen (g) idahopower.com Attorneys for Idaho Power Company D~(: "':) Pi) 3: i;. ,: iLI;ilS FbL/~~IVVJ J' Street Address for Express Mail 1221 West Idaho Street Boise, Idaho 83702 BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION IN THE MATTER OF THE APPLICATION OF IDAHO POWER COMPANY FOR AUTHORITY TO INCREASE ITS BASE RATES AND CHARGES FOR ELECTRIC SERVICE IN THE STATE OF IDAHO CASE NO. IPC-05- IDAHO POWER COMPANY' RESPONSE TO FI RST PRODUCTION REQUEST OF COMMISSION STAFF COMES NOW , Idaho Power Company ("Idaho Power" or "the Company and in response to the First Production Request of the Commission Staff to Idaho Power Company dated November 22 2005, herewith submits the following information: REQUEST NO.1: Please explain in detail the Property Owner/Manager Continuous Service Program. Describe how a property owner or manager requests the service, what the services and benefits are for participants, and how the service is cancelled. Also include a description of all the Company benefits associated with the program. IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page RESPONSE TO REQUEST NO.1: The Continuous Service Program provides property managers the option to have electric service at their properties automatically transfer into their names when tenants request service be discontinued. Under the Company s current practice, each time a customer requests electric service be discontinued at a location listed under a Continuous Service Program arrangement the service remains connected and the financial responsibility for the service is shifted from the customer requesting the disconnection to the property manager. Under this arrangement, property managers do not need to contact the Company to request continued service each time a tenant moves out. This service saves property managers time by ensuring that the electric service to their properties remains connected between tenants without requiring any action of them. This becomes especially important during the winter months as winter frost damage can occur in unheated homes. Property managers may request or discontinue Continuous Service by calling the Company s Customer Service Center when adding or removing three or fewer properties to the arrangement. Whenever a property manager wishes to add or discontinue Continuous Service for four or more properties he or she must do so in writing using the Continuous Service Listing letter, which the Company will mail to the property manager upon request. The Continuous Service Listing letter is provided in Response to Request No. Under the Continuous Service Program, the Company provides various services in addition to simply continuing electric service between tenants. Each year the Company mails to each participating property manager a listing of the properties included in the arrangement via the Continuous Service Listing letter. This annual IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 2 notification provides an opportunity for property manages to assess the inventory of properties included in the arrangement and allows them to add, delete or make corrections to any of the listed properties. In addition , property managers are notified each time financial responsibility is transferred into his or her name, electric service to the property is subject to termination or the tenant's application for electric service to the property is denied. Notification in these instances is provided via the Landlord Notification of Revert to Service and the Landlord Notification of Termination of Service letters included in the response to Request No. Another service to property managers under the program is the option of receiving a single consolidated bill for all the properties in which they are currently responsible for the electric service. Participating property managers also avoid being assessed a Service Establishment Charge of $20 each time financial responsibility for the service is shifted into their name under this program. As requested by the Company in the current proceeding, property managers will be assessed a $10 charge under the proposed Continuous Service Reversion Charge. Benefits to the Company associated with the Continuous Service Program other than those listed on pages 10 and 11 of the direct testimony of Company witness Mr. Tatum , include fewer service connection visits since electric service remains connected under the program. A primary feature of this program is to allow the Company to make a single trip to obtain a meter reading to be used as both the ending meter reading for a tenant and the beginning meter reading for a property manager. This results in fewer overall trips because, absent the program, two trips would be required in some instances to disconnect the tenant's service and subsequently IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 3 connect the property manager s service during the tenant transition. However, it is difficult to estimate the amount of trips that are avoided since the number of actual disconnections that would result absent the program is unknown. The response to this request was prepared by Tim Tatum , Pricing Analyst Idaho Power Company, in consultation with Barton L. Kline, Senior Attorney, Idaho Power Company. REQUEST NO.2: Please provide a copy of the page(s) from the Customer Service Training Manual regarding the Continuous Service Program. RESPONSE TO REQUEST NO.2: The requested material is attached to this response. The response to this request was prepared by Tim Tatum , Pricing Analyst Idaho Power Company, in consultation with Barton L. Kline , Senior Attorney, Idaho Power Company. REQUEST NO.3: Please provide copies of any contracts , letters notices, or other documents provided to property owners or managers who participate in the Continuous Service Program. RESPONSE TO REQUEST NO. The following requested material is attached to this response: Continuous Service Listing Defines the Continuous Service Program Lists properties currently on the program Includes a return form for additions , deletions and corrections Notification of Revert to Service Informs that the electric service has been reverted to the property manager name IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 4 Property Manager Notification of Termination of Service Automatically generated when the Final Disconnect Notice is generated for the tenant Informs of the date on which the electric service will be terminated . No tenant information is disclosed Advises property managers they can request service in their name by calling the Company s Customer Service Center Notification of Cancellation of Continuous Service Informs that the unpaid balance is due within 15 days to avoid collection agency referral and removal from the Continuous Service Program The response to this request was prepared by Tim Tatum , Pricing Analyst Idaho Power Company, in consultation with Barton L. Kline, Senior Attorney, Idaho Power Company. REQUEST NO.4: How many property owners or managers now take advantage of the Continuous Service Program? Please list the average number of program participants during each of the last 3 years. RESPONSE TO REQUEST NO.4: The Company does not keep a record of the average number of customers who participate in the Continuous Service Program throughout the year. However, each October a count of the total number of program participants is completed as part of the process of mailing the Continuous Service Listings. The following are the program participant counts for October 2003 2005: IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 5 Year October-19,000 b October-23,139 October-546 Notes: (a) Total number of participants includes single property managers with multiple arrangements. (b) The number of participants for 2003 is an estimate made before the current tracking process was in place and does not include duplicate participants. The response to this request was prepared by Tim Tatum , Pricing Analyst Idaho Power Company, in consultation with Barton L. Kline, Senior Attorney, Idaho Power Company. REQUEST NO.5: For Calendar Year 2004 and year to date in 2005 what was the completion interval for actual, physical customer-requested disconnections of residential and small commercial service points? Please provide the total number of actual disconnections for both time periods. For both time periods include the percent of the disconnection requests that were completed for each of the following time frames: 1-3 days, 4-5 days , and more than 5 days. RESPONSE TO REQUEST NO.5: The Company s goal is to complete 100% of service disconnections within 5 days. In compliance with the Utility Customer Relations Rule 312., service disconnections requiring the Company to leave a customer notice prior to disconnecting electric service can push the completion interval beyond the Company s goal in some cases. The requested material is detailed in the following tables: IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 6 3 Days 5 Days Exceeded 5 Total Days Disconnections 981 434 (b)253 (c)668 Percent of Total 95.100. Actual Disconnections for 2004 (a) Notes: (a) Notice requirements changed from 7 days to 2 days in March of 2004. (b) 207 involved service denials/2-7 day notices. (c) 171 involved service denial/2-7 day notices. Actual Disconnections for 2005 YTD 3 Days 5 Days Exceeded 5 Total Days Disconnections 857 416 (d)74 (d)347 Percent of Total 97.2.4%0.4%100. Notes: (d) 217 involved service denial/2 day notices (e) 46 involved service denial/2 day notices The response to this request was prepared by Tim Tatum , Pricing Analyst Idaho Power Company, in consultation with Barton L. Kline, Senior Attorney, Idaho Power Company. REQUEST NO.6: In the Idaho Power Customer Service Center, what were the service levels by month in 2004 and to date in 2005? (Service levels are the percent of calls answered within 30 seconds). Also include for each month the total number of incoming calls. RESPONSE TO REQUEST NO.6: Idaho Power has included service level and call volume data from two different measurements. The first data is service level and call volume from ACD calls. ACD calls are calls that are handled by a Customer Service Representative. The second set of data includes service level and call volume for both ACD calls and calls that are handled by Idaho Power s interactive voice response (IVR) system. IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 7 ACD Data Year Month Service Level Number of ACD Calls 2004 January 89.47 705 February 84.265 March 84.154 April 81.958 May 83.959 June 81.949 July 84.56,955 August 80.45 246 September 85.674 October 83.686 November 82.54,448 December 82.083 2005 January 82.53,459 February 81.615 March 82.65,432 April 83.779 May 83.626 June 80.862 July 81.117 August 78.036 September 73.063 October 74.61 ,454 IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 8 ACD and IVR Data. Year Month Service Level Number of ACD and IVR Calls 2004 January 94.109 845 February 89.80,302 March 89.388 April 87.605 May 90.265 June 88.105 116 July 90.40 138 August 87.194 September 89.362 October 89.386 November 88.387 December 88.096 2005 January 89.307 February 88.396 March 88.40 99,407 April 89.080 May 89.723 June 87.056 July 88.330 August 85.682 September 81.937 October 82.370 The response to this request was prepared by James L. Baggs , General Manager, Strategic Initiatives and Compliance , Idaho Power Company, in consultation with Barton L. Kline , Senior Attorney, Idaho Power Company. IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 9 REQUEST NO.7: For each month in 2004 and to date in 2005 , how many calls to the Customer Service Center were abandoned? (Abandoned calls are those calls that reach the Company s incoming telephone system but where the customer hangs up or is otherwise disconnected before speaking with a Customer Service Representative). RESPONSE TO REQUEST NO.7: The requested information in included in the following table. IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 10 Abandoned Calls Year Month Abandoned Calls % Of calls Abandoned 2004 January 151 February 053 March 363 April 1 ,493 May 1 ,430 June 269 July 638 2.43 August 442 September 879 October 302 November 038 December 988 2005 January 062 February 064 March 278 April 186 May 194 June 618 July 385 August 1 ,442 September 698 October 689 2.45 The response to this request was prepared by James L. Baggs, General Manager, Strategic Initiatives and Compliance, Idaho Power Company, in consultation with Barton L. Kline , Senior Attorney, Idaho Power Company. IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 11 REQUEST NO.8: In the Idaho Power Repair and Management Call Center, what were the service levels by month in 2004 and to date in 2005? (Service levels are the percent of calls answered within 30 seconds). Also include for each month the total number of incoming calls. RESPONSE TO REQUEST NO.8: Idaho Power Company is assuming this request is for the number of calls received at the Distribution Operation Center (DOC) located on Amity Road in Boise , Idaho. The DOC is where the company Customer Service Specialists (CSS) are located. The primary function of the CSS is to manage inbound outage related calls. Idaho Power has included service level and call volume data from two different measurements. The first data is service level and call volume from ACD calls. ACD calls are calls that are handled by a CSS or a Customer Service Representative. The second set of data includes service level and call volume for both ACD calls, and calls that are handled by Idaho Power s interactive voice response (IVR) system. IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 12 ACD Outage Related Calls Year Month Service Level Number of Calls 2004 January 96.359 February 91.2,444 March 94.292 April 95.2,454 May 99.2,434 June 87.978 July 76.4,497 August 78.963 September 83.395 October 77.3,404 November 82.160 December . 83.798 2005 January 79.44 082 February 82.693 March 79.642 April 78.810 May 83.43 308 June 77.4,468 July 76.790 August 84.092 September 83.988 October 80.322 IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 13 ACD and IVR Outage Related Calls Year Month Service Level Number of Calls 2004 January 99.226 February 98.890 March 99.1 7 154 April 99.15,947 May 99.930 June 97.042 July 95.531 August 96.383 September 97.109 October 96.870 November 97.910 December 97.202 2005 January 97.876 February 98.692 March 96.575 April 97.21,421 May 96.1 7 785 June 94.025 July 95.821 August 96.195 September 97.513 October 96.971 The response to this request was prepared by James L. Baggs , General Manager, Strategic Initiatives and Compliance, Idaho Power Company, in consultation with Barton L. Kline, Senior Attorney, Idaho Power Company. IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 14 REQUEST NO.9: For each month in 2004 and to date in 2005, how many calls to the Company s Repair and Management Call Center were abandoned? (Abandoned calls are those calls that reach the Company s incoming telephone system but where the customer hangs up or is otherwise disconnected before speaking with a Customer Service Representative). RESPONSE TO REQUEST NO.9: Idaho Power Company is assuming this request is for the number of calls received at the Distribution Operation Center (DOC) located on Amity Road in Boise , Idaho. The DOC is where the company Customer Service Specialists (CSS) are located. The primary function of the CSS is to manage inbound outage related calls. Outage Related Calls Year Month Abandoned Calls % Of calls Abandoned 2004 January 389 February 107 March 0.40 April May 346 June 019 July 792 August 302 September October 381 November 190 December 145 IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 15 2005 January 194 February 138 March 151 April 170 May 216 June 446 July 382 August 165 September 142 October 251 The response to this request was prepared by James L. Baggs , General Manager , Strategic Initiatives and Compliance , Idaho Power Company, in consultation with Barton L. Kline , Senior Attorney, Idaho Power Company. REQUEST NO.1 0: Since the Company s last general rate case, what specific steps have been taken to change how the Company handles or cares for its special needs customers? Special needs customers could include low and fixed income customers , customers who speak languages other than English, physically challenged , or mentally challenged customers. RESPONSE TO REQUEST NO. 10: Since October 2004 , when Idaho Power hired a full time Program Specialist-Special Needs , efforts have focused in two main areas. First, the Company is exploring ways in which it can integrate with and enhance existing services for special needs customers in our service territory. Significant highlights of work with existing services are: 1) coordination with Area Agencies on Aging to refresh the GateKeeper Program including Company training of Customer Service Representatives , Meter Specialists , and line crews and working with external IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 16 agencies such as City Parks and Recreation and Valley Ride to watch for signs that an elderly customer may need resources and how to respond; and 2) deployment in early 2006 of the use of Idaho Care Line (211) by the Company s Customer Service Representatives in order to better serve customers with disabilities, language barriers etc. Other examples include providing training on energy efficiency, special needs program information, and payment options to customers of the Boise City/Ada County Housing Authority; assisting with coordinating the Energy Assistance Symposium where Idaho social service agencies and church groups who work with special needs customers learn about residential energy assistance, energy efficiency, Project Share and Weatherization Assistance programs; providing assistance to Community Action Partnership (CAP) Agencies during their Energy Assistance Opening Days to help with applicants and applications of customers with special needs; serving on the Salvation Army Advisory Board; and participating in the Idaho Senior Health Fair, an outreach to senior citizens in the Caldwell and Nampa areas for energy assistance and weatherization. Secondly, the Company is improving and strengthening the Weatherization Assistance for Qualified Customers Program (formerly known as LlWA), and enhancing the Company s relationships with our partners in that program. Examples of this work are: proposing an additional measure of compact fluorescent lights for 2006 allowable measure list; providing improved invoice processing for CAP agencies; responding to requests by the CAP agencies to increase the dollar limit on average job costs; improving the Weatherization Assistance database by allowing CAP weatherization managers to transmit monthly weatherization jobs electronically; offering IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 17 weatherization measures to improve the energy efficiency of buildings of non-profit agencies that serve special needs customers; and serving on the State Health and Welfare Weatherization Policy Advisory Council to develop policies to best serve special needs customers. The Program Specialist developed a new brochure for the Weatherization Assistance program printed in both Spanish and large print for special needs customers. In addition , the Company is planning to initiate a satisfaction survey in 2006 for special needs customers participating in the Weatherization Assistance program. The Program Specialist strives to stay informed of current issues and best practices and attended several workshops in the past year including, the Low Income Best Practices, Enhancing the Bottom Line for Customers and Companies through effective Low-Income Programs sponsored by the Edison Electric Institute, the 2005 Joint Low Income Energy Conference, Building Bridges, Cool Ideas, and Sizzling Solutions sponsored by the National Low Income Energy Consortium , and Better Understanding of Your Low Income Customers sponsored by ESource. The Specialist has attended the Low Income Home Energy Assistance Managers Meetings to discuss improving programs to assist low income households in need and the Weatherization Program Managers Meetings to discuss improving programs that reduce energy costs for low-income, elderly, disabled , and families with children by improving the efficiency of their homes and by helping to ensure their health and safety. The Idaho State Health and Welfare Network sponsored all of these meetings. The Program Specialist participated in technical weatherization auditor training through the Bonneville Power Administration. IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 18 The response to this request was prepared by James L. Baggs, General Manager, Strategic Initiatives and Compliance , Idaho Power Company, in consultation with Barton L. Kline, Senior Attorney, Idaho Power Company. REQUEST NO. 11: Please provide a job description for the new program manager position mentioned in Company witness Baggs' testimony on page 10. RESPONSE TO REQUEST NO. 11: The job description for the Program Specialist - Special Needs Customers is provided with this response. The response to this request was prepared by James L. Baggs, General Manager, Strategic Initiatives and Compliance, Idaho Power Company, in consultation with Barton L. Kline , Senior Attorney, Idaho Power Company. REQUEST NO. 12: Has the Company website been enhanced since the last general rate case to provide customers the option to sign up or disconnect utility service online? RESPONSE TO REQUEST NO. 12: The Company website was enhanced in September 2004 to allow both residential and general service customers the option to sign up, discontinue or transfer electrical service online. All applicants may sign up to start service online. However, customers who wish to discontinue or transfer service must be registered E-Services Account Managers. There are two levels of user access available to customers through the E- Services section of the Company s website. The first level of user access is under the Express View option , which simply requires a customer to provide their Account Number to gain access to an array of online services. In addition to allowing customers to sign up for service , the Express View option allows customers to make a payment IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 19 arrangement, check their account balance , set up Budget Pay, see their next scheduled meter read date , and request energy efficiency program information. The second level of user access is the Account Manager option. A customer can register as an E-Services Account Manager on the Company s website provided they have an e-mail address along with their Account Number and Service Agreement Number, which are printed on their monthly Idaho Power bill. Once a customer becomes a registered E-Services Account Manager they also gain access to additional online services such as account payment and usage history as well as access to various "Energy Tools" designed to provide usage comparisons and energy savings tips. The response to this request was prepared by James L. Baggs, General Manager, Strategic Initiatives and Compliance , Idaho Power Company, in consultation with Barton L. Kline, Senior Attorney, Idaho Power Company. REQUEST NO. 13: Idaho Power is proposing to modify eligibility criteria for Schedules 7 and 9 , the result of which will be approximately 3900 customers currently served under Schedule 7 moving to Schedule 9. If approved by the Commission , what specific actions does the Company propose to take in order to accomplish this customer migration? Over what period of time will this transition take place? RESPONSE TO REQUEST NO. 13: Several Idaho Power Departments including Pricing and Regulatory Services , Corporate Communications and Customer Relations & Research , in consultation with the Company s Commercial Segment Coordinator, are designing a customer communications plan to facilitate the transition IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 20 of customers from rate Schedule 7 to Schedule 9. The Company s goal is to make this transition as smooth as possible for both the customers and the Company. The time period over which this communication with the customers will take place depends on the time period between Commission approval and implementation of the new rates. At a minimum , customers will be informed of the rate schedule change in advance of the actual transition. The plan for the physical migration of customers to Schedule 9 is described in the direct testimony of Company witness Mr. Pengilly, page 21-22: Upon approval by the Commission, the Company will move the qualifying Schedule 7 customers to Schedule 9 - Secondary Service Level coincident with each customer first regular billing cycle following the effective date of the approved revisions. This process will allow for the efficient management of the workforce needed to implement the change and reduce billing confusion for the customers. The Company s Customer Service Representatives will be fully informed of the change in service provisions and will be able to handle on an individual basis any questions associated with this migration that customers who contact the Customer Service Center may have. The response to this request was prepared by Peter Pengilly, Senior Analyst, Idaho Power Company, in consultation with Barton L. Kline, Senior Attorney, Idaho Power Company. REQU EST NO. 14: How many Schedule 41' customers have non- metered , customer-owned systems installed before June 1 2004, which have the potential for variation in usage? What is the aggregate estimated annual energy usage for these customers? RESPONSE TO REQUEST NO. 14: There are 15 non-metered customer-owned Idaho Schedule 41 customers currently identified as having the IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 21 potential for variation in usage. Since variable usage has never been metered , the Company is not able to provide definitive information. However, the Company estimates the aggregate annual variable usage for these customers to be approximately 24,400 kWh. The response to this request was prepared by Peter Pengilly, Senior Analyst, Idaho Power Company, in consultation with Barton L. Kline , Senior Attorney, Idaho Power Company. REQUEST NO. 15: According to Company witness Pengilly, 954 irrigation customers with installed motors of 5hp or less are not demand metered. What is the Company s justification for not metering demand for these customers? RESPONSE TO REQUEST NO. 15: Idaho Power s Tariff Schedule 24 provides for the non-demand metering of customer loads of 5 hp or less. The Billing Demand section of I.P.C. No 27 Tariff No.1 01 , Schedule 24 provides: The Billing Demand is the average kW supplied during the 15- consecutive-minute period of maximum use during the Billing Period adjusted for Power Factor; PROVIDED That at the Company s option the Billing Demand of a single motor installation of 5 horsepower and less may be equal to the number of horse power but not less that one kW. The response to this request was prepared by Peter Pengilly, Senior Analyst, Idaho Power Company, in consultation with Barton L. Kline , Senior Attorney, Idaho Power Company. REQUEST NO. 16: Idaho Power is proposing to move irrigation customers currently served under Schedule 24 and 25 to other rate schedules if the nature of their use is for other than agricultural purposes. How many of the 954 IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 22 irrigation customers who are not demand metered have usage that would be considered non-agricultural? RESPONSE TO REQUEST NO. 16: Of the approximate 954 irrigation customers who are not demand metered, 108 of them are considered non-agricultural. The response to this request was prepared by Peter Pengilly, Senior Analyst, Idaho Power Company, in consultation with Barton L. Kline, Senior Attorney, Idaho Power Company. REQUEST NO. 17: In accordance with Rule No. 403 of the Utility Customer Relations Rules (UCRR), please provide the written records of complaints filed with the Company for the year 2004 and to date in 2005. RESPONSE TO REQUEST NO. 17: As required by Rule No. 403 of the Utility Customer Relations Rule, the Company maintains written records of complaints for one year. Therefore, the Company has only the most current twelve months of data available. The requested information contains specific customer information which the Company believes should be held in confidence. As a result, the requested information will be made available in a discovery room for review by Staff and intervenors following execution of a protective agreement. Any party desiring to review documents in the discovery room should call Myrna Aasheim at 388-2558 to arrange a time for such review. The response to this request was prepared by James L. Baggs, General Manager, Strategic Initiatives and Compliance , Idaho Power Company, in consultation with Barton L. Kline , Senior Attorney, Idaho Power Company. IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 23 DATED at Boise , Idaho, this 6th day of December, 2005. C7t Mi BART N L. KLINE Attorney for Idaho Power Company IDAHO POWER COMPANY'S RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF Page 24 CERTIFICATE OF SERVICE I HEREBY CERTIFY that on this 6th day of December, 2005, I served a true and correct copy of the within and foregoing IDAHO POWER COMPANY' RESPONSE TO FIRST PRODUCTION REQUEST OF COMMISSION STAFF upon the following named parties by the method indicated below, and addressed to the following: Donald L. Howell , II Deputy Attorney General Idaho Public Utilities Commission 472 W. Washington Street O. Box 83720 Boise , Idaho 83720-0074 don.howell (g) puc.idaho.qov Hand Delivered S. Mail Overnight Mail FAX (208) 334-3762 E-mail Randall C. Budge Eric L. Olsen Racine , Olson , Nye, Budge & Bailey O. Box 1391; 201 E. Center Pocatello , ID 83204-1391 rcb(g) racinelaw.net elo(g) racinelaw.net Hand Delivered x U.S. Mail Overnight Mail FAX (208) 232-6109 E-mail Anthony Yankel 29814 Lake Road Bay Village , OH 44140 yankel (g) attbi .com Hand Delivered x U.S. Mail Overnight Mail FAX (440) 808-1450 E-mail Peter J. Richardson Richardson & O'Leary 515 N. 27th Street O. Box 7218 Boise,. ID 83702 peter(g) richardsonandolearv.com Hand Delivered x U.S. Mail Overnight Mail FAX (208) 938-7904 E-mail Dr. Don Reading Ben Johnson Associates 6070 Hill Road Boise, ID 83703 dreadinq (g) mindsprinq.com Hand Delivered x U.S. Mail Overnight Mail FAX (208) 384-1511 E-mail Lawrence A. Gollomp Assistant General Counsel United States Dept. of Energy 1000 Independence Avenue , SW Washington , D.C. 20585 Lawrence.Gollomp(g) hq.doe.qov Hand Delivered x U.S. Mail Overnight Mail FAX (208) 384-1511 E-mail CERTIFICATE OF SERVICE , Page Dale Swan Exeter Associates, Inc. 5565 Sterret Place , Suite 310 Columbia, MD 21044 Dswan (g) exeterassociates.com Hand Delivered ~ U.S. Mail Overnight Mail FAX (208) 384-1511~E-mail ~~~ CERTIFICATE OF SERVICE , Page 2 IDAHO POWER COMPANY CASE NO. IPC-OS- FIRST PRODUCTION REQUEST OF COMMISSION STAFF TT A CHMENT TO RESPO NSE TO REQUEST NO. Set Up Continuous Service (Discussion) The Continuous Service Offering Program is available to all customers unless they are on the "Ineligible Landlord List" due to poor payment history. Ineligible landlords are not eligible to be reinstated to the program for at least one year after their removal date and the payment in full of any outstanding debts due. This program provides for continuous electric service for rental properties between tenants. The program benefits Idaho Power from the respect that we make fewer trips to the premise to read the meter if we use the tenant's turn off read when we put service into the landlord's name. The program provides many benefits to the landlord as well (Note 1 CSR 1. Review "Ineligible Landlord Lisf' in the Quick Reference Guide if the customer requests that Idaho Power set up a new Continuous Service plan (Caution 1 a. Inform ineligible landlords that Continuous Service is denied until (Eligibility Reinstatement Date) and quote amounts owed , if any. 2. Inform qualified customers of the program (Note 1 3. Inform customers of the Premise Group option (Note 2) 4. Add Person and Add Account for the new landlord (Note 3) 5. Request Letter Continuous Service Listing (LLPREMISES) for those customers who qualify for the program (Note 4 6. Store Customer Contact (LL) detailing action taken. Provide detail in Comments as to what addresses are being added and whether the customer wants a Premise Group. CAMC, landlord Review Group 7. Review Customer Contact upon receipt of Continuous Service Offering "Return Form. 8. Add Landlord Premise Group unless the customer contact specifies not to add. OR Maintain Premise to set up individual landlord agreements if specified in the customer contact (Caution 9. Protect Bill Cycle if the landlord has premises in multiple cycles (see Maintain Account10. File the Return Form alphabetically in the Landlord File. Set Up Continuous Service (Note 1) The Continuous Service Program provides eligible landlords with continuous electric service for rental properties between tenants. Upon receipt of a request for disconnection of service from a tenant, Idaho Power will transfer responsibility for the electric service to the landlord All subsequent billing for the property will be sent to the landlord. The account initiation charge will be waived for landlords participating in this program as long as service is not actually disconnected between tenants. Set Up Continuous Service (Caution 1) Customers on the "Ineligible Landlord List" are not eligible for Continuous Service until after the "Eligible to Reinstate Date" and payment in full is made on any past due debt. Set Up Continuous Service (Note 2) Premise Group provides a central location to change the attributes of all premises linked to the Premise Group. Premises set up in a Premise Group will revert to one Summary Bill account for the landlord between tenants. Thecustomerwill receive one bill for all properties rather than multiple bills for each property. Set Up Continuous Service (Note 3) The Person should be set up as a business; For personal names , please get a middle initial , if possible; It is important to get either a Social Securitv Number or a Tax Identification Number; . A Mailinq Address on the Account is required in order to mail the Continuous Service Listinq Letter. Set Up Continuous Service (Note 4) If the customer desires a quick turn around time for his changes , have him fax his Retu rn Form to the CAMC at (208) 388-6919 or EMAI L us at www.idahopower.com and click on "Contact Us. Set Up Continuous Service (Caution 2) Review each property as it is set up for Continuous Service or is added to the premise Group Properties that have been removed from a Continuous Service Program for this landlord are not eligible to be re-added for one year. These properties should have a landlord turn off option of "Disconnect Service" as well as comments on the Landlord Notebook PaGe of the Premise (Window) to who requested the removal, how it was requested, and the date. Do not add these properties to a continuous service program for the same landlord until the anniversary date in one year. Cancel Continuous Service Due to Request (Discussion) landlord may remove a property from the Continuous Service Program or request cancellation of the program for all properties at any time by contacting Idaho Power by phone (for three or fewer properties) or through a written request. Idaho Power may cancel Continuous Service for a landlordls properties if the landlord requests that service be disconnected at one or all of his properties (see Initiate Turn-Off Service Order). The intent of Idaho Power s Continuous Service Program is to limit the number of visits to a property by automatically placing a property into the landlord's name between tenants. A disconnect of service at the property defeats that intent. Once a property is removed from the program, it may not be re-added to the program for that landlord for at least one year. CSR - For four (4) or more properties, start at Step - For three (3) or fewer properties, start at Step 4. 1. Inform the Landlord that notification should be in writing (Note 2. Request Letter: Continuous Service Listinq (LLPREMISES) so that the landlord can officially notify us of the request. 3. Add Tickler for a Review Group/User directed to the Landlord Review Group (LANDLORD) to notify them of the customer request and date it 30 days from today in case the customer forgets to send in the change. . CSRs-For three or fewer properties: . CAMC, landlord Review Group-For four or more properties upon receipt of the LLPREMISES Letter: 4. Change the Landlord Turn Off Option to "Disconnect Service " upon receipt of a Tickler Caution ), Landlord Form Letter , Email , or Fax requesting removal of a property or cancellation of a Continuous Service Program due to the landlord's request (see Maintain Premise and Maintain Landlord Premise Group 5. Store Customer Contact (LL) and note in the Comments who requested the removal or cancellation , how it was requested (Note 2), and the date. 6. Attach a copy of the Tickler, the form , or the fax to the last Landlord Change request , if available. 7. File the updates alphabetically in the landlord file. Cancel Continuous Service Due to Request (Note 1) If the customer desires a quick turn around time for his changes , have him fax his Return Form to the CAMC at (208) 388-6919 or EMAIL us at www.idahopower.com and click on "Contact us. Cancel Continuous Service Due to Request (Caution 1) You may want to try calling the landlord to verify cancellation of the continuous service listinG if the customer has not followed up with a written notification for cancellation of four or more properties. Do not remove the Landlord Revert Account A Turn Off Option of "" along with the comments will identify premises that were formerly in a landlord's name. Once a property has been removed from a Continuous Service Program, it is not eligible for reinstatement for one year. Cancel Continuous Service Due to Request (Note 2) The way it was requested would be one of the following: Tickler due to customer-requested Turn Oft Order (Toft Tickler); Receipt of the Landlord Return Form (Form); Receipt of a fax from the landlord (Fax); Receipt of an e-mail from the landlord (Email); Customer Call (if three or fewer properties were removed). Cancel Continuous Service Due to Nonpayment (Discussion) Idaho Power s policy regarding participating in the Continuous Service Offering program states that to remain an active participant with this program , the landlord must remit payment for electric service within 30 days of billing. The policy also states that once the program is cancelled , whether upon request or due to poor payment history, Idaho Power will not reinstate the program for at least one year and until any balance due is paid in full. A list of "ineligible landlords" is maintained on the Quick Reference Guide. Landlords are notified through the Collection Letter (COLLL TR) prior to appearing on the WOCREF Write-off Referral for Collection Aqency Report that Continuous Service will be cancelled if payment is not received within the next 15 days. CAMC Landlord Review Group 1. Access Alerts Person is Main Customer on XX+ Accounts . To determine if payment has been applied to one of the landlord's other accounts. If yes Create Transfer Adjustment and STOP! If no , continue with process. . To review whether customer has other write offs (Note 1 2. Query Account Financial History for payment. This process is complete if payment is made. If no payment is made, continue: 3. Request Letter Landlord Notification of Cancellation of Continuous Service (LLCANCELY' on same account. 4. Query Landlord List for listing of all properties owned by landlord. 5. Change the Landlord Turn Off Option to "Disconnect Service. " . Do not remove the Landlord Revert Account A Turn Off Option of "" along with the comments will identify the premise as one that was formerly on a landlord agreement. . Once a property has been removed from Continuous Service , it is not eligible for reinstatement for one year. 6. Add note to landlord's file , if available , that continuous service was cancelled due to nonpayment and re-file alphabetically. 7. Store Customer Contact explaining why continuous service was cancelled CC Type LL-Landlord. 8. Update "Ineligible Landlord List" on Quick Reference Guide (Note 2) 9. Refer Write Off to Collection Agency Cancel Continuous Service Due to Nonpayment (Note Idaho Power does not initially cancel continuous service if the customer has write offs totaling $25 or less. We do, however, want these write offs to go to a Collection Aqencv Check for other write offs: 1. Access Alerts: Person is main customer on X accounts If the customer has a write off on any other account, it will be displayed under the Write Off Column in this Alert 2. Total all of the write offs including this new one. If the total is less than $25 , STOP , Idaho Power will not cancel the continuous service aGreement If the customer has only the one, current write off over $25 return to Cancel Continuous Service Due to Nonpayment step 3. If the total of 2 or more write offs is greater than $25 continue: 3. Send customer "LL Delinquent (Mult. SAs)" Letter found on CLRIS if customer has more than 1 write off. 4. Add Tickler for a Review Group/User directed to the Landlord Review Group for 30 davs out to review for payment. 5. Search for Payment upon receipt of tickler 30 days later. a. STOP if paid 6. Send "LL Cancellation (Mult. SAs.)" Letter found in CLRIS if not paid. 7. Continue with this procedure at Step 4. Note: If a write off remains unpaid after 6 months , Idaho Power will cancel continuous service , no matter how small the write off amount is. This will be taken care of through a quarterly report. Maintain Continuous Service (Discussion) New properties may be added to an existing Continuous Service listinG having the landlord contact Idaho Power for three or fewer properties or return the Continuous Service Listing Return Form. Sold properties may be deleted from the listing following the same process. Note that once the landlord notifies Idaho Power that they no longer desire Continuous Service for a property, that property is no longer eligible to be re-added to the program for at least one year for that same landlord. CSRs 1. Determine what changes the customer desires to make (Note 11- 2. Store Customer Contact (LL) detailing action taken. Provide detail in Comments as to what addresses are being added or removed. . CAMC Landlord Review Group Upon receipt of the LLPREMISES Letter for four or more changes or new landlords: . CSR-Working with a customer on the phone for three or fewer changes: 3. Verify that properties being added to a Continuous Service Program meet the program requirements (Caution 1 4. Make changes as requested if the customer meets requirements: a. Maintain Landlord Premise Group for landlords already set up with a Premise Group Caution 2 OR Maintain Premise for landlords set up with individual accounts for each property. CAMC, landlord Review Group 5. Attach and file the new Continuous Service Listinq Return Form with the existing forms if one is received. 6. Store Customer Contact (LL) detailing action taken. Provide detail in Comments as to what addresses are being added or removed and whether the customer wants Premise Group. Maintain Continuous Service (Note 1) CSR Determine what changes the landlord wants done to his current Continuous Service Listinq (see Set Up Continuous Service for new landlords , and see Cancel Continuous Service Due to Request to cancel all Continuous Servicelistings). 1. Query landlord List to identify existing landlord account(s) or Premise Group(s). 2. Maintain Continuous Service for those customers who wish to make changes to three or fewer properties. No Continuous Service Listing (LLPREMISES) letter needs to be sent. OR Request Letter: Continuous Service Listing (LLPREMISES) for new landlords and those customer who wish to make changes to four or more properties currently part of their listing. Maintain Continuous Service (Caution 1) Landlord name have been recorded in the Ineligible Landlord List on the Quick Reference Guide for any landlord whose Continuous Service Program has been cancelled due to nonpayment. Review this listing before adding a new landlord. The landlord Turn-Off Option has been changed to "Disconnect" for those landlords who have requested that all or some of their properties be removed from the Continuous Service Listinq Review the turn-off option on each property as you add it to the program. If the premise has a turn-off option of "D" and the landlord revert account is the same as the one requesting an addition , that premise is not eligible to be re-added to the program for at least one year from its removal date , which is recorded in the comments Idaho Power keeps a file on changes to landlord accounts when four or more changes take place. Three or fewer changes are recorded only through the customer contact. This file was started in 2004 and may not include changes prior to that time. The files are filed alphabetically by landlord name. This file can also be reviewed for requested changes. Maintain Continuous Service (Caution 2) If adding properties to the Continuous Service Listinq that are in multiple bill cycle you should Protect Bill Cycle (see Maintain Account). This will prevent the bill cycle from changing each time a new property reverts into or out of the landlord name and billing will then come out at the same time each month. IDAHO POWER COMPANY CASE NO. IPC-O5- FIRST PRODUCTION REQUEST OF COMMISSION STAFF TT A CHMENT TO RESPO NSE TO REQUEST NO. Account Number: /CUSTCOMM: Accoullt ID/Questions? Call us at 388-2323 (Treasure Valley) or 800-488-6151. Se habla espaflol. Page? of? (LETTER: Letter Date) (NAME"ADDR: Name CONTINUOUS SERVICE Idaho Power Company is pleased to provide continuous electric service for your rental properties. This means that electric service will be transferred to the property manager between tenant occupancy. Property Managers are defined as those responsible to manage on the behalf of themselves or others the rental of a property. Under this process, Idaho Power will automatically transfer financial responsibility for the electric service account to the property manager s name when the tenant notifies Idaho Power that he or she is discontinuing service to a particular property. Subsequent billings on the account will be sent to the property manager. By requesting continuous service, Idaho Power will keep you informed of your listed properties by mail annually (and upon your request), as well as when: electric service to the property is transferred into your name electric service to the property is subject to tennination of service application for service has been denied If you currently participate in continuous service, you also may be interested in receiving one summary bill for all rental properties that are in service in your name. This may be helpful in managing your properties. For more infonnation about summary billing, please contact Idaho Power at 388-2323 (Treasure Valley) or 1-800-488-6151. (Over) PO BOX 30 BOISE, ID 83707 388-2323 (Treasure Valley) or (800) 488-6151 /CUSTCOMM: Mailing Name ICUSTCOM/'vr Mailing Name ICUSTCOMM: Mailing Address ICUSTCOMM: /Ifailing Address ICUSTCOMM: Ci~v. State. Zip) ICUSTCOMM: Country) Questions? Call us at 388-2323 (Treasure Valley) or 800-488-6151. Se habla espana!. Page? of? In an effort to maintain accurate customer information, all properties that we currently have on record as your responsibility have been listed, starting on page 4. Please review this list carefully and inform Idaho Power of any changes that should be made to the list using the enclosed Return Form. If you are a new property manager or have additional properties, please add these properties to the form. The property manager will be held responsible for any bills accrued under this continuous service listing if the company is not notified to remove a property from the listing. Account Number: /CUSTCOMM: Accoullt WI To remain an active participant, the property manager must remit payment for electric service within 15 days of billing. Continuous service for all of your properties will be canceled if payment is delinquent. Please note that once property is removed from continuous service due to nonpayment of a delinquent billing, that property is ineligible to be re-added for one year. Property removed from continuous service due to the property manager s request is also ineligible to be re-added for one year. Please do the following: Review your name, mailing address, and telephone number on the Return Form and make any necessary changes. Add any new properties you have acquired to page 3. Review and cross off the properties listed under your name starting on page 4 that are no longer your responsibility. Return the form to Idaho Power. If you have any questions regarding continuous service, please call our Power Assistance Line (PAL) at 388-2323 (Treasure Valley) or 1-800-488-6151. Upon reaching Idaho Power, please say "Residential" and then say, "Start or stop service." Identify yourself to the Customer Service Representative as a property manager. This will help us identify your properties. Thank you. Account Number: /CUSTCOMM: Account ID/Questions? Call us at 388..2323 (Treasure Valley) or 800-488-6151. Se habla espanoL Page? of? RETURN FORM Please make additions on this fonn and return to Idaho Power. Current Telephone Number NEW PROPERTIES FOR CONTINUOUS SERVICE (Please add below) AddresslPhone Correction, noted on reverse side (CUSTCOMM: Mailing Name (ClJSTCOI',fM: Mailing Name (ClJSTCOAfM: Mailing Address (ClJSTCOMM: Mailing Address (CUSTCOMM: City, State, Zip) (ClJSTCOMM: Country) (ClJSTCOMM: Remit Address) Account Number: ICUSTCOMM: Account lDl Questions? Call us at 388-2323 (Treasure Valley) or 800-488-6151. Se hOOla espailoL Page? of? LIST OF RENTAL PROPERTIES FOR (NAMEADDR: Name Please cross through any properties you would like removed from this continuous service listing. Service Location (SERVICE: Address line (SERVICE: Address line (SERVICE: Address line (SERVICE: Address line (SERVICE: Address line (SERVICE: Address line (SERVICE: Address line (SERVICE: Address line (SERVICE: Address line (SERVICE: Address line (SERVICE: Address line (SERVICE: Address line (SERVICE: Address line (SERVICE: Address line If writing infonnation below, please check the appropriate box on the reverse side.Account Number: fClISTCOMM: AccounllDf NEW CONTACT INFORMATION: Does Idaho Power have your correct mailing address and phone number? If not, please write any chalges below: Name Street Apt./Suite City State Zip Code Telephone Number Account Number: /CUSTCOMM: Account ID/Questions? Call us at (208) 388-2323 (Treasure Valley) or 1-800-488-6151. Se habla espailol. Page? of? (LETTER: Letter Date) (NAMEADDR: Name (NAMEADDR: Name fNAMEADDR: Address line (NAMEADDR: Address line (NAMEADDR: Ci~y, State, Zip) NOTIFICA nON OF REVERT TO SERVICE Idaho Power has received a request to disconnect service at (LETTER: Text OlJ. As a participant in the company convenient Continuous Service Program, we want to let you know that electric service is scheduled to transfer into your name effective (LETTER: Text 02).You will then receive the subsequent billings for this property. If you have any questions concerning this transfer of service, please contact Idaho Power Company by calling (208) 388-2323 (Treasure Valley) or 1-800-488-6151. PO BOX 30 BOISE, ID 83707 (208) 388-2323 (Treasure Valley) or (800) 488-6151 fCUSTCOMM: Mailing Name fCUSTCOMM: Mailing Name fCUSTCOMM: Mailing Address fCUSTCOMM: Mailing Address fCUSTCOMM: City, State, Zip) fCUSTCOMM: Country) Account Number: ICUSTCOM!Jl: Accoullt IDI Questions? Call us at (208) 388-2323 (Treasure Valley) or 1-800-488-6151. Se habla espana!. Page? of? fLETTER: Lefter Date) fNAMEADDR: Name fNAMEADDR: Name fNAMEADDR: Address line fNAlvIEADDR: Address line fNAMEADDR: CiZy, State, Zip) PROPERTY MANAGER NOTIFICATION OF TERMINATION OF SERVICE As of ICUSTCO/vtAL Rull Date! the electric service received at ILE7TER: Text all is scheduled for termination on ILETTER: Text 02). If you, as the property manager, would like responsibility for service transferred into your name, please contact Idaho Power Company by calling (208) 388-2323 in the Treasure Valley or 1-800-488-6151. PO BOX 30 BOISE, ID 83707 (208) 388-2323 (Treasure Valley) or (800) 488-6151 fCUSTCOMM: Mailing Name I) rCUSTCOMM: Mailing Name rCUSTCOMM: Mailing Address I) rCUSTCOMM: Mailing Address rCUSTCOMM: City, State, Zip) rCUSTCOMM: Country) Account Number: /CUSTCOMM: Account ID/Questions? Call us at (208) 388-2323 (Treasure Valley) or 1-800-488-6151. Se hablaespai'lol. Page? of? (LETTER: Letter Date! INAMEADDR: Name (NAMEADDR: Name (NAMEADDR: Address line fNAMEADDR: Address line NAMEADDR: City, Statc, Zip) NOTIFICA TION OF CANCELLA nON OF CONTINUOUS SERVICE Our records show that you have one or more properties on this account that have unpaid balances at least 60 days past due. Collection Notices have been mailed but remain unpaid. Your outstanding balance for this account' service is rCUSTCOMlvf: Pay Stub amount). Idaho Power s policy regarding the transfer of continuous service for property managers states: To remain an active participant with this continuous service program , the property manager must remit payment for electric service within 15 days of billing. Because of the unpaid balances, as of fCUSTCOll't,lt,f: Run datef responsibility for electric service for the properties listed on the back of this notice will no longer automatically transfer into your name between tenants. When a request for disconnection of service is received from the tenant, electric service will be disconnected. Paying the outstanding balance will not reinstate the continuous service program. You must wait at least one year after you remit payment for this account before you are eligible to re-enroll in the continuous service program. If you have any questions concerning this notification or the unpaid billings, please contact Idaho Power Company by calling (208) 388-2323 (Treasure Valley) or 1-800-488-6151. Please detach and return the portion below with your payment. Please bring entire statement when paying at a pay station. ACCOUNT NUMBER /CUSTCOMM: Accoul/t ld/ TOTAL AMOUNT DUE /CUSTCOMM: Pay Stub Amount/PO BOX 30 BOISE, TO 83707 (208) 388-2323 (Treasure Valley) or (800) 488-6151 Amount Enclosed: Please write your accOtmt number on your check or money order made payable to Idaho Power.AddresslPhone Correction, noted on reverse side rCUSTCOMM: Mailing Name fCUSTCOMM: Mailing Name fCUSTCOMM: ?vfailing Address fCUSTCOMM: Mailing Address fCUSTCOM!vJ: City, State, Zip) fCUSTCO!vJ!vJ: Country) fCUSTCOM!vl: Remit Address) fCUSTCOMM: Scan Line) Account Number: /CUSTCOMM: Accou1I1 ID/Questions? Call us at (208) 388-2323 (Treasure Valley) or 1-800-488-6151. Se habla espanol. Page? of? LIST OF PROPERTIES Service Location ISERVICE: Service Location! (SERVICE: Service Location) (SERVICE: Service Locationl (SERVICE: Service Locationl /SERVICE: Service Location! ISER VICE: Service Location! (SERVICE: Service Location) (SERVICE: Service Locationl (SERVICE: Service Location) /SERVICE: Service Location! If writing infonnation below, please check the appropriate box on the reverse side.Account Number: IC1ISn:OMM. AcmUIIIID) NEW CONTACT IN FORMA nON: Does Idaho Power have your correct mailing address and phone number? If not, please write any cha1ges below: Name Street Apt./Suite City State Zip Code Telephone Number IDAHO POWER COMPANY CASE NO. IPC-O5- FIRST PRODUCTION REQUEST OF COMMISSION STAFF TT A CHMENT TO RESPONSE TO REQUEST NO. An IDACORP Company NOTICE OF OUTSIDE OPENINGDATE: August 6, 2004 NUMBER: 2365-1370 The following position is open. Outside applicants and current Idaho Power Company employees will be considered equally. No preference will be given. All interested outside applicants must complete an employment application and submit any additional information to the Human Resources Department. Interested Idaho Power employees must submit a Position Consideration Request form (HRD 004) and any additional information (e., training records, resume, etc.) to Human Resources by the closing date below. This position is expected to last until September 30, 2006. CLASSIFICATION: Program Specialist I-Special Needs Customers (Specific Term)LOCATION: Corporate Headquarters, Boise MINIMUM ANNUAL RATE: $45,011 DEADLINE TO ApPLY: August 29, 2004 The individual selected will be placed in level of the job based on qualifications, with salary determined by current wage policies. DEFINITION Designs, operates, and manages all aspects of the Low Income Weatherization Assistance Program. Researches the energy efficiency and service needs of low- or fixed-income Idaho Power customers and designs ways to provide information and additional programs that meet those needs. In coordination with the Residential Market Segment Coordinator, conducts needs assessments to identify and prioritize other customer market segments requiring special focus. Designs, implements, and measures the effectiveness of programs and efforts to meet the needs of identified residential subsegments. EXAMPLES OF DUTIES (The following is used as a representative description and is not restrictive as to the duties required. Manages all aspects of the Low Income Weatherization Assistance Program, including implementation through working with Community Action Agencies, the State of Idaho, and Idaho Power field staff. Negotiates and writes contracts and monitors contract compliance. Reviews Community Action Agency submittals for accuracy and appropriateness. Ensures customer satisfaction with programs and evaluates effectiveness of program structure and operation. Manages a project plan, schedule, and budget. Oversees progress and meets deadlines, goals, and objectives. Assists in conducting needs assessments to identify and prioritize other special-needs residential customer segments, such as low- or fixed-income groups. Uses resulting research to design and implement programs to meet customer needs. Measures program effectiveness. Identifies ways for Idaho Power to enhance its special-needs customer relationships. Maintains relationships with other agencies and organizations to ensure Idaho Power is providing good services and communication for target customer groups. CONTINUED ON BACK HUMAN RESOURCES DEPARTMENT O. Box 70 Boise, ID 83707 EXAMPLES OF DUTIES (Continued) Works with internal groups to define projects, communication plans, and resource allocation to support needs assessment findings. Determines how best to serve the energy efficiency needs of the lower-income sector and designs ways to serve those needs. Administers other programs and tasks as needed. KNOWLEDGE, SKILLS, AND ABILITIES (These are considered to be the minimums necessary to begin performing the work required.) Knowledge of: utility operations; program management; commonly-used business software applications, such as WordiID, ExceliID, and OutlookiID Skill in: project management; program development; interpersonal communication; organization; customer service; issue resolution; data analysis; report development. Ability to: work effectively with a diverse group of people, agencies, organizations, and vendors; educate stakeholders; negotiate complex issues; work effectively in a team environment; manage multiple projects simultaneously; prepare written and oral reports; comprehend technical issues in energy efficiency. MINIMUM REQUIREMENTS . Bachelor s degree in Economics, Business Management, Marketing, Sociology, Social Services, Political Science, or related field. . Valid driver s license. PREFERRED EDUCATION, TRAINING, AND EXPERIENCE (These examples will generally provide an individual the opportunity to develop the knowledge, skills, and abilities listed above. Lack of the exact training and experience listed will not necessarily exclude an individual from consideration for the position.) . Experience with social work or social services; low-income issues; senior citizen programs; and weatherization and energy efficiency programs. . Marketing or promotional training experience. . Bilingual, in English and Spanish. IDAHO POWER COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. Visit our Web site at www.idahopower.com for information regarding application for employment.